Newsgroup: it.hobby.home-cinema
Titolo: [Digital Eyes] Qualche problemino che vi segnalo


Subject: Guys, we have a problem!
Cc: 
foll...@bizrate.com
Bcc: 
X-Attachments: 
In fact, we seem to have a more than one. Here's what happened.
On March 20th, 2001, I reached your website and placed a purchase of
three DVDs: "Brazil (Criterion Edition)", "Bound" and "Deliverance".
This is the list of the items I ordered as per the first e-mail you sent
me after purchase:
Catalog #:      BRA100DVD
Title:          Brazil:Spec.Ed (1.85:1) DVD
Qty:            1
Price:      $41.99
Catalog #:      46298
Title:          Bound (1.85:1/5.1/Commentary) DVD
Qty:            1
Price:      $18.46
Catalog #:      WAR15445DVD
Title:          Deliverance (DVD/2.35:1*/P&S/AC3)
Qty:            1
Price:      $13.99
==========================================
Total: $74.45
Shipping: $4.80
Sales Tax: $0.00
Total Order: $79.25
My "special instructions" were to "HOLD THIS ORDER UNTIL ALL ITEMS ARE
AVAILABLE!!". However, on March 26th you sent me the following message:
At 14:58 -0600 26-03-2001, Digital Eyes wrote:
I thought you might be pleased to know that your copies of Brazil and
Bound will be invoiced and shipped to you today.  We still have
Deliverance on back order for you.  It should ship later this week.  We
are pro rating the s&h charge for you at .95.  This is no more than
would spend if the order was shipped together.
Todays invoice number is 55775.
This was OK with me. What *actually* happened, however, was I only
received "Deliverance" (which was billed on my credit card on March
30th, so I assume was sent to me on that date). I have written you to
inquire about what happened to the other two titles -which supposedly
had been sent on March 26th. This is the message Rob sent me:
At 11:56 -0500 19-04-2001, Digital Eyes wrote:
Alberto Farina,
VIA xxxxx Q/R
ROMA RM ITALY 00xxx
This is the address we shipped to.  It's is possible the package is
still en route.  European custom offices are anything but rapid.  I will
notify you if the package is returned.
This is fine with me. I know snail mail sometimes drags, and I can wait
a little more. However, there still are two problems.
1) (Minor one) I just received my March credit card bill and I found I
have been billed for $64.31 (on March 26th, 2001) and $18.99 (on March
30th, 2001). This adds up to a total of $ 83.3, which is not consistent
with the total of $79.95 that you mentioned in your e-mail that I am
quoting above. I checked my e-mail and I found a message that Mark sent
me, which I quote here:
At 5:00 -0500 7-04-2001, 
ma...@digitaleyes.net
 wrote:
Order Number: 56773
Ship Date: 04/06/01
Shipped To:
-----------
ALBERTO FARINA
VIA xxxxxxxxx Q/R
ROMA RM ITALY 00xxx
The item(s) included in this shipment are:
Line#   Qty     Title                                           Price
------------------------------------------------------------------------
-
1       1       Brazil:Spec.Ed (1.85:1) DVD                     $41.99
2       1       Deliverance (DVD/2.35:1*/P&S/A                  $13.99
3       1       Bound (1.85:1/5.1/Commentary)                   $18.46
Total: $74.44
Shipping: $9.00
Sales Tax: $0.00
Order Total: $83.44
My question is: how did the shipping expenses double up to 9 bucks from
the original $4.80?
2) (Biggest problem) I just checked my credit card account online and
found out you also billed me on April 6th, 2001) for the amount of
approx. $81. I do not remember of placing ANY other order on Digital
Eyes after the first one (in fact I was waiting to see how would the
first one go). Can you check this out? What titles would that order
include? Please be aware that I will contest payment on this order.
I am willing to wait a little more for the missing DVDs, and of course I
will immediately let you know if and when they'll arrive. But I am quite
worried about this april phantom order and would like an immediate and
thorough feedback about it. I am Cc-ing the address
foll...@bizrate.com
 as I just received an e-mail from them following
up my tentatively positive feedback on your website.
Thank you,
Alberto Farina  

 di loro risposta, vi tengo informati.
[SNIP]
Primo: segnato questo sito e messo sulla lavagna dei cattivi.
Secondo: vuoi vedere che ha ragione il Kaplan e che era meglio restare alle VHS?
;)
P.S.: Avrei giusto un paio di siti da farti testare... :)
Ciao,
mAx
--
"Dick Laurent is dead."

 P.S.: Avrei giusto un paio di siti da farti testare... :)
Devi farli passare da DVDpricesearch, prima.

 Devi farli passare da DVDpricesearch, prima.
Qui piu' che spaccare culi, par che ce li facciamo spaccare... ;)


 Primo: segnato questo sito e messo sulla lavagna dei cattivi.
Allora, ecco la novita'. Poverini, non avevano colpe: me li hanno
seccati alla dogana. 40mila di dogana, bastardi. :-(
Resta il doppio addebito da chiarire, ma -poverini- volevo spezzare una
lancia.

 lancia.
E allora non "impoverinarli" troppo... Not yet.


 E allora non "impoverinarli" troppo... Not yet.
Ecco qua la loro risposta. Per me, pace fatta.
I am sorry for the confusion.  The shipping prices provided by the site
are for US shipping.  It says on the order form that international
shipping rates are at a higher rate.  I am sorry if this was confusing
to you.  It also appears that the order was double shipped.  I am
crediting you $83.45 for the second shipment today.  Please return the
second shipment when it arrives so that we can get the product back.
Please let me know if there is anything else we can do for you.
Mark
Digital Eyes

Un fake di Alberto: 
: Ecco qua la loro risposta. Per me, pace fatta.
: 
: Please return the
: second shipment when it arrives so that we can get the product back.
Eh, pero' rispedirgli il pacco costera' qualcosina...
-- 
 

 wrote:

Costerebbe in effetti abbastanza poco, ma mi e' andata ancora meglio:
era il pacco che mi hanno seccato alla dogana. Ho chiamato Fiumicino e
li ho avvertiti che era stato un errore e che mai e poi mai avrei pagato
la cauzione. Lo rimandano indietro loro.
Ora devo solo risolvere il problema dei due DVD dispersi -poste
bastarde.