Newsgroup: it.comp.os.win.software
Titolo: Problemi con office 2000

Sono nuovo del news e mi chiedevo se a qualcuno di voi fossero capitati i
seguenti problemi con office 2000.
Ho installato su di una macchina con windows NT workstation con Sercice Pack
4 il pacchetto office.
Tutto ha funzionato bene per un po di tempo poi ho avuto il seguente guaio.
Quando vado a chiudere Word si presenta il seguente errore:
Exception dell'applicazione:
        App:  (pid=138)
        Ora: 11/12/1999 @ 10:59:21.920
        Numero exception: c0000005 (access violation)
*----> Informazioni di sistema <----*
        Nome computer:
        Nome utente: Administrator
        Numero processori: 1
        Tipo processore: x86 Family 6 Model 5 Stepping 2
        Versione di Windows: 4.0
        Build corrente: 1381
        Service Pack: 4
        Tipo corrente: Uniprocessor Free
        Organizzazione registrata:
        Proprietario autorizzato: .
*----> Elenco Task <----*
   0 Idle.exe
   2 System.exe
  20 smss.exe
  24 csrss.exe
  34 winlogon.exe
  40 services.exe
  43 lsass.exe
  66 spoolss.exe
  74 smartagt.exe
  67 RpcSs.exe
  83 ZipToA.exe
  95 pstores.exe
  98 MSTask.exe
 125 cwbbs.exe
  60 cwbntred.exe
  44 nddeagnt.exe
 140 cwbprovd.exe
 148 explorer.exe
 149 comsmd.exe
 153 DACONFIG.exe
 151 cwbuitsk.exe
 159 CWBSVD.exe
 174 IMGICON.exe
 138 WINWORD.exe
 152 AGENTSVR.exe
  86 drwtsn32.exe
   0 _Total.exe
(30000000 - 30836000)
(77f60000 - 77fbe000) dll\ntdll.dbg
(77dc0000 - 77dff000) dll\advapi32.dbg
(77f00000 - 77f60000) dll\kernel32.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77e10000 - 77e67000) dll\rpcrt4.dbg
(308c0000 - 30e19000)
(77b20000 - 77bd5000) dll\ole32.dbg
(70970000 - 70b1a000) SHELL32.dbg
(70bd0000 - 70c14000) SHLWAPI.dbg
(715c0000 - 71647000) COMCTL32.dbg
(77c00000 - 77c18000) drv\winspool.dbg
(00e90000 - 00e90000)
(65340000 - 653d2000) oleaut32.dbg
(65000000 - 65264000) Vbe6.dbg
(65300000 - 65300000)
(3f000000 - 3f18e000) msi.dbg
(71190000 - 71197000) dll\msidle.dbg
(779a0000 - 779a9000) dll\linkinfo.dbg
(77710000 - 77721000) dll\mpr.dbg
(77a30000 - 77a3d000) dll\ntshrui.dbg
(78000000 - 78040000)
(777f0000 - 7782a000) dll\netapi32.dbg
(77830000 - 77839000) dll\NetRap.dbg
(777d0000 - 777dd000) dll\samlib.dbg
(5f810000 - 5f817000) dll\rpcltc1.dbg
(77fd0000 - 77ffb000) dll\winmm.dbg
(48000000 - 48067000)
(70410000 - 70487000) MLANG.dbg
(67f90000 - 67f9e000)
(32a00000 - 32a22000)
(28750000 - 2875e000)
(70f20000 - 71006000) SHDOCVW.dbg
Scarico dello stato per l'id del thread 0xbe
eax=00000001 ebx=0001035a ecx=00058d01 edx=fdd2e924 esi=00000000
edi=77e724b5
eip=301db517 esp=0012ec0c ebp=0012ec5c iopl=0         nv up ei pl zr na po
nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000
efl=00000246
funzione: <nosymbols>
        301db4f5 8d45ec           lea     eax,[ebp-0x14]
ss:0104d662=????????
        301db4f8 68f0080430       push    0x300408f0
        301db4fd 50               push    eax
        301db4fe e83e000000       call    301db541
        301db503 85c0             test    eax,eax
        301db505 7509             jnz     301db510
        301db507 ff7508           push    dword ptr [ebp+0x8]
ss:0104d662=????????
        301db50a ff15a8270030     call    dword ptr [300027a8]
ds:300027a8=77e791ca
        301db510 8bb6a6000000     mov     esi,[esi+0xa6]
ds:000000a6=????????
        301db516 56               push    esi
FAULT ->301db517 8b06             mov     eax,[esi]
ds:00000000=????????
        301db519 ff5020           call    dword ptr [eax+0x20]
ds:00f1ea07=????????
        301db51c e852000000       call    301db573
        301db521 5b               pop     ebx
        301db522 5f               pop     edi
        301db523 5e               pop     esi
        301db524 c9               leave
        301db525 c20800           ret     0x8
        301db528 833dc8cb803000   cmp   dword ptr [3080cbc8],0x0
ds:3080cbc8=00000000
        301db52f 7403             jz      301db534
        301db531 33c0             xor     eax,eax
        301db533 c3               ret
*----> Back Trace dello stack <----*
FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0012ec5c 3023223a 0001035a 00000000 0e55043c 0e55043c !<nosymbols>
0012ec84 30232043 0e55043c 00000000 0e55043c 00890d4c !<nosymbols>
00000000 00000000 00000000 00000000 00000000 00000000 !<nosymbols>
*----> Scarico Raw Stack <----*
0012ec0c  00 00 00 00 a0 e4 7e 30 - 00 00 00 00 00 00 02 00
......~0........
0012ec1c  0a 78 aa 05 74 77 aa 05 - 7c ec 12 00 01 00 00 00
.x..tw..|.......
0012ec2c  1c ec 12 00 3d 1a e7 77 - b0 ff 12 00 d6 13 eb 77
....=..w.......w
0012ec3c  60 43 eb 77 ff ff ff ff - 10 00 00 00 4f 37 23 30
`C.w........O7#0
0012ec4c  aa 03 01 00 00 00 00 00 - 3c 04 55 0e 84 ec 12 00
........<.U.....
0012ec5c  84 ec 12 00 3a 22 23 30 - 5a 03 01 00 00 00 00 00
....:"#0Z.......
0012ec6c  3c 04 55 0e 3c 04 55 0e - 48 04 55 0e 11 00 00 00
<.U.<.U.H.U.....
0012ec7c  74 77 aa 05 00 00 00 00 - 00 00 00 00 43 20 23 30  tw..........C
#0
0012ec8c  3c 04 55 0e 00 00 00 00 - 3c 04 55 0e 4c 0d 89 00
<.U.....<.U.L...
0012ec9c  e0 ec 12 00 d5 0c 23 30 - 3c 04 55 0e 4c 0d 89 00
......#0<.U.L...
0012ecac  3c 04 55 0e 00 00 00 00 - 20 8b 78 00 00 00 00 00  <.U.....
.x.....
0012ecbc  d0 ec 12 00 00 00 00 00 - 01 00 00 00 09 00 00 00
................
0012eccc  00 00 00 00 01 00 00 00 - 00 00 00 00 e4 19 55 0e
..............U.
0012ecdc  3c 04 55 0e 2c ed 12 00 - 63 18 23 30 4c f4 6b 0a
<.U.,...c.#0L.k.
0012ecec  00 08 00 00 3c 04 55 0e - 4c f4 6b 0a 00 00 00 00
....<.U.L.k.....
0012ecfc  fd 15 23 30 3c 04 55 0e - 00 08 00 00 3c 04 55 0e
..#0<.U.....<.U.
0012ed0c  00 00 00 00 18 d4 6b 0a - 00 00 00 00 00 00 00 00
......k.........
0012ed1c  00 00 00 00 00 00 00 00 - 00 00 00 00 01 00 00 00
................
0012ed2c  98 64 e7 77 25 14 23 30 - 3c 04 55 0e 00 00 00 00
.d.w%.#0<.U.....
0012ed3c  00 00 00 00 98 02 01 00 - 4c f4 6b 0a 9c ed 12 00
........L.k.....
Scarico dello stato per l'id del thread 0x7e
eax=00000000 ebx=00000000 ecx=00000001 edx=00000000 esi=001c98b0
edi=00161b00
eip=77f67f27 esp=017dfe04 ebp=017dff90 iopl=0         nv up ei pl nz na pe
nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
efl=00000202
funzione: ZwReplyWaitReceivePort
        77f67f1c b890000000       mov     eax,0x90
        77f67f21 8d542404         lea     edx,[esp+0x4]
ss:026fe80b=????????
        77f67f25 cd2e             int     2e
        77f67f27 c21000           ret     0x10
        77f67f2a 8bc0             mov     eax,eax
*----> Back Trace dello stack <----*
FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
017dff90 77e15df4 77e15e7a 00161b00 017dffec 00000000
ntdll!ZwReplyWaitReceivePort
00003a98 00000000 00000000 00000000 00000000 00000000
rpcrt4!I_RpcAsyncSendReceive
*----> Scarico Raw Stack <----*
017dfe04  51 5a e1 77 0c 01 00 00 - 74 ff 7d 01 00 00 00 00
QZ.w....t.}.....
017dfe14  b0 d8 15 00 20 1c 16 00 - e4 a8 15 00 ec a8 15 00  ....
...........
017dfe24  10 fe 7d 01 00 00 00 00 - 8c fe 7d 01 84 01 f9 77
..}.......}....w
017dfe34  e8 b4 f9 77 ff ff ff ff - 54 fe 7d 01 17 87 f8 77
...w....T.}....w
017dfe44  00 00 00 30 dc 1d 14 00 - 00 00 00 30 98 cf 34 65
...0.......0..4e
017dfe54  9c fe 7d 01 d1 3f f6 77 - 00 00 00 30 01 00 00 00
..}..?.w...0....
017dfe64  09 00 00 00 78 fe 7d 01 - dc 1d 14 00 00 f0 fd 7f
....x.}.........
017dfe74  98 cf 34 65 18 00 00 00 - c3 cf 34 65 00 00 34 65
..4e......4e..4e
017dfe84  6c fe 7d 01 00 00 00 00 - 0c ff 7d 01 84 01 f9 77
l.}.......}....w
017dfe94  20 b1 f9 77 ff ff ff ff - 0b cf f6 77 18 01 00 00
..w.......w....
017dfea4  00 00 00 00 00 f0 fd 7f - ad 75 f6 77 60 35 fa 77
.........u.w`5.w
017dfeb4  44 12 f6 77 60 35 fa 77 - 4a 12 f6 77 30 ff 7d 01
D..w`5.wJ..w0.}.
017dfec4  d4 ec 12 00 88 b6 15 00 - 00 00 00 00 00 00 00 00
................
017dfed4  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
017dfee4  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
017dfef4  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
017dff04  c0 fe 7d 01 00 00 00 00 - ff ff ff ff 84 01 f9 77
..}............w
017dff14  e8 b0 f9 77 ff ff ff ff - 00 00 00 00 5f 63 f7 77
...w........_c.w
017dff24  67 63 f7 77 30 ff 7d 01 - 01 00 00 00 17 00 01 00
gc.w0.}.........
017dff34  80 51 de fd 80 52 de fd - 00 00 00 00 98 53 de fd
.Q...R.......S..
Scarico dello stato per l'id del thread 0xb9
eax=00000000 ebx=00000000 ecx=00000001 edx=00000000 esi=023cff9c
edi=0012e720
eip=77f6789f esp=023cff88 ebp=023cffa4 iopl=0         nv up ei pl nz na po
nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
efl=00000206
funzione: NtDelayExecution
        77f67894 b827000000       mov     eax,0x27
        77f67899 8d542404         lea     edx,[esp+0x4]
ss:032ee98f=????????
        77f6789d cd2e             int     2e
        77f6789f c20800           ret     0x8
        77f678a2 8bc0             mov     eax,eax
*----> Back Trace dello stack <----*
FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
023cffa4 77f1cf10 000000c8 00000000 65009f76 000000c8 ntdll!NtDelayExecution
023cffec 00000000 00000000 00000000 00000000 00000000 kernel32!Sleep
00000000 00000000 00000000 00000000 00000000 00000000 !<nosymbols>
Scarico dello stato per l'id del thread 0xa7
eax=0000005d ebx=00000d00 ecx=03b8fe70 edx=00000000 esi=00000000
edi=03b8ff9c
eip=77e720c1 esp=03b8ff38 ebp=03b8ff5c iopl=0         nv up ei pl zr na po
nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
efl=00000246
funzione: InvalidateRect
        77e720a8 b896110000       mov     eax,0x1196
        77e720ad 8d542404         lea     edx,[esp+0x4]
ss:04aae93f=????????
        77e720b1 cd2e             int     2e
        77e720b3 c20c00           ret     0xc
        77e720b6 b87f110000       mov     eax,0x117f
        77e720bb 8d542404         lea     edx,[esp+0x4]
ss:04aae93f=????????
        77e720bf cd2e             int     2e
        77e720c1 c21400           ret     0x14
        77e720c4 b87a110000       mov     eax,0x117a
        77e720c9 8d542404         lea     edx,[esp+0x4]
ss:04aae93f=????????
        77e720cd cd2e             int     2e
        77e720cf c20400           ret     0x4
*----> Back Trace dello stack <----*
FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
03b8ff5c 30a62bf7 03b8ff9c 00000000 00000000 00000000 user32!InvalidateRect
03b8ffb8 77f04f3e 00000000 77f64683 00140680 00000000 !MsoFCustomAWDatabases
03b8ffec 00000000 30a62b4a 00000000 00000000 000000b0 kernel32!lstrcmpiW
00000000 00000000 00000000 00000000 00000000 00000000 !<nosymbols>
*----> Scarico Raw Stack <----*
03b8ff38  d8 26 e7 77 9c ff b8 03 - 00 00 00 00 00 00 00 00
.&.w............
03b8ff48  00 00 00 00 58 ff b8 03 - 64 1b e7 77 00 00 00 00
....X...d..w....
03b8ff58  00 00 00 00 b8 ff b8 03 - f7 2b a6 30 9c ff b8 03
.........+.0....
03b8ff68  00 00 00 00 00 00 00 00 - 00 00 00 00 83 46 f6 77
.............F.w
03b8ff78  80 06 14 00 00 00 00 00 - d8 01 02 00 c1 c0 00 00
................
03b8ff88  01 00 00 00 8a 00 00 00 - df d4 51 00 cf 00 00 00
..........Q.....
03b8ff98  90 01 00 00 d6 01 02 00 - e8 83 00 00 0a 80 00 00
................
03b8ffa8  10 21 b9 03 4c 5d 88 00 - ea 01 00 00 e2 00 00 00
.!..L]..........
03b8ffb8  ec ff b8 03 3e 4f f0 77 - 00 00 00 00 83 46 f6 77
....>O.w.....F.w
03b8ffc8  80 06 14 00 00 00 00 00 - 80 06 14 00 c4 ff b8 03
................
03b8ffd8  24 f7 12 00 ff ff ff ff - 74 b8 f3 77 38 d2 f3 77
$.......t..w8..w
03b8ffe8  00 00 00 00 00 00 00 00 - 00 00 00 00 4a 2b a6 30
............J+.0
03b8fff8  00 00 00 00 00 00 00 00 - b0 00 00 00 00 01 00 00
................
03b90008  ff ee ff ee 02 10 00 00 - 00 00 00 00 00 fe 00 00
................
03b90018  00 00 10 00 00 20 00 00 - 00 02 00 00 00 20 00 00  ..... .......
..
03b90028  ad 01 00 00 ff ef fd 7f - 09 00 48 05 00 00 00 00
..........H.....
03b90038  00 00 00 00 00 00 00 00 - 00 00 00 00 d8 04 b9 03
................
03b90048  0f 00 00 00 f8 ff ff ff - 50 00 b9 03 50 00 b9 03
........P...P...
03b90058  80 05 b9 03 00 00 00 00 - 00 00 00 00 00 00 00 00
................
03b90068  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
Scarico dello stato per l'id del thread 0x8e
eax=00000102 ebx=00000000 ecx=00000101 edx=00000000 esi=000002dc
edi=0603fdfc
eip=77f6825b esp=0603fde0 ebp=0603fe04 iopl=0         nv up ei pl nz na pe
nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000
efl=00000202
funzione: NtWaitForSingleObject
        77f68250 b8c5000000       mov     eax,0xc5
        77f68255 8d542404         lea     edx,[esp+0x4]
ss:06f5e7e7=????????
        77f68259 cd2e             int     2e
        77f6825b c20c00           ret     0xc
        77f6825e 8bc0             mov     eax,eax
*----> Back Trace dello stack <----*
FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0603fe04 77f04f97 000002dc 000007d0 00000000 709a0612
ntdll!NtWaitForSingleObject
00000000 00000000 00000000 00000000 00000000 00000000
kernel32!WaitForSingleObject
A questo punto mi si aprono una serie di documenti a cui non posso accedere
e dopo si chiude word.
Qualcuno sa come cavolo posso risolvere questo problemino!!!!!!!!!!!!!!
Guardate che se disinstallo Office 2000 e lo reinstallo il problema
persiste. Mentre se lo disinstallo e installo office 97 tutto funziona
correttamente.
Ringrazio anticipatamente il mio salvatore.

hai provato con i sp successivi?
c'e' il sp6a ora!
ciao ciao

 wrote in message
8hqin5$108$1...@fe2.cs.interbusiness.it...
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