Newsgroup: it.hobby.satellite-tv
Titolo: CARDTRONIX selling policy - a never-ending story

During last month I have written few messages to warn you all about
the troubles I have encountered with Cardtronix.
It was only the beginning of a dirty story!!
Now I can see the real dimension of a trouble of which I can't imagine
the end.
At the beginning of November I have asked Cardtronix for an Amiga 0A+
card.
After 2 weeks I have e-mailed Cardtronix to have information about the
card.
On November 25 they answered: " Sorry no record of you order here. We
are currently out of stock at  present of the AO battery cards. We do
however have clone cards in  stock if you are interested."
So on November 27 I have ordered an Amiga II Plus Card.
On November 28 Cardtronix has debited £149 on my credit card.
On December 3, I have e-mailed Cardtronix for information.
On the same day they answered " Hi your battery card went out to you a
few days ago . It has gone by reg mail. You should get it in the next
day or so."
I have waited 2 weeks but no card arrived.
I have e-mailed them three times to ask for information but they have
never answered.
I have begun posting complaint messages in this newsgroup.
On ***FRIDAY 17*** January I have received an Amiga II card DISPATCHED
ON 09/01/1997.
I have tried the card on my VC1, VC2 and D2MAC decoders verifying that
it didn't work.
On January 20 I have returned the card to Cardtronix claiming for a
refund and I hope to receive it one day.
Yesterday I have received the January statement of account of my
credit card and I have found a new gift from Cardtronix.
On December 17 Cardtronix has debited a further amount of £249 on my
credit card.
I think it refers to an Amiga OA plus card, but they had previously
said that there was no record of the order and that they were out of
stock!!!!
Still now no further cards have arrived and,  I surely don't want a
card for which they have said there was no record of order.
I'm really worried about this never-ending story that seems to be only
at its beginning.
Beware of Cardtronix, their advertising is smoke in your eyes.
Mario

Mario
All delays with battery cards have been resolved and orders are being
shipped next day .
The new FAQ from J.M.C can now be found at
www.cardtronix/faq.htm
FEB special offers include SYSTER DECODERS at 99ukp inc delivery
anywhere in europe. Despatch is same or next day. See our web site for
more details.
www.cardtronix.com
Bye for now
Tony 




Don't try to hide your responsibilities.
Even giving you the benefit of all the extenuating circumstances I
think you are completely unreliable.
Mario

It was only the beginning of a dirty story!!
[...]
I really think you were very unlucky.
In the past I  ordered 2 Amiga Cards and some other things for my
friends from Cardtronix without any trouble.
Bye .... Paolo Basaglia (
basa...@inrete.it
)
Hey Guy! I hate Winshit'95. I'm an OS/2 man!
I'm strongly against the Death Penalty!!! It's simply barbaric!!!
My photo is on this Web: 
http://www.inrete.it/musica/paolo_b.html
     *** Favourite Operating system: OS/2 WARP (just the best!) ***
           *** Favourite Soccer team: AC Milan ***

Io ti consiglio prima di tutto di chiamare il gestore della tua carta di
credito e di chiedergli di non prendere piu' richieste di soldi dalla
CardTronix.
-------------
Aaron Ghirardelli
E-Mail: 
bot...@mbox.vol.it
Home Page: 
http://www.geocities.com/TimesSquare/3942
#1 Fan of "Three's Company"
Hobby: Comics, Computers (Apple), Sat-TV

Bye .... Paolo Basaglia (
basa...@inrete.it
)
We don't think it's just a matter of misfortune, because we ourselves
ordered and paid for several Amigas already 5 months ago.
Shouldn't we get the cards next week, as we have been assured after
several complaints, we will be forced to begin a legal procedure
against Cardtronix.
We'll keep you up-to-date on future events.
Regards,
Vinicio Pistis.
===========================================================================            Company / Ditta :  V I A S A T   I T A L I A 
 Address/Indirizzo :  Via V. Matta, 81 - 09034 - Villasor (Ca) - Italy
              Tel. :  ++39  (0)70  964 7195
              Fax  :  ++39  (0)70  964 8927      
          Internet :  
http://www.vol.it/viasat/
            e-mail :  
vip...@mbox.vol.it
===========================================================================

CardTronix.
Per esperienza ti posso assicurare che Cardtronix manda sempre tutto.
Il problema e' che a volte ci mettono tempi memorabili e tocca
rompergli le scatole per accellerare i tempi. Sotto questo punto di
vista sono decisamente una rogna.

>www.cardtronix/faq.htm
Dear Tony
I have no direct interest in this matter, and as an impartial observer I
observe that I am happy that you do answer in this group, but that your
answer is NOT sufficient. You must still explain why you charged TWO cards
on a credit card when only one was ordered. Either you state that your
complaining customer lied, or you are most gravely at fault. GIving in good
faith a credit card number to a scoundrel (I hope it is not your case)
which will charge it repeatedly at will is the nightmare of doing business
by mail. Please explain this aspect of the business here in all deatails
M

the troubles I have encountered with Cardtronix.
Which is of no interest to the biz.pagesat group. Kindly use a bit more
restraint when choosing your cross-post targets. 
--
Dave Ratcliffe
da...@frackit.com