Newsgroup: it.comp.hardware
Titolo: Problemi d'installazione con Scanner HP Scanjet 4200C.

Buongiorno a tutti,
è da giorni che cerco di installare uno scanner HP Scanjet 4200C con attacco
USB, ma non ci sono ancora riuscito. Ho installato il CD con software di
scansione e al momento in cui avvio il programma viene fuori il messaggio
"Impossibile trovare lo scanner.". Dai "sintomi" sembrerebbe che ci fosse un
problema alla porta USB, ma non  credo visto che ho già collegato una webcam
che funziona perfettamente. La cosa strana è che inserendo il cavetto USB
nella porta, non succede niente (dovrebbe aprirsi dopo qualche secondo una
finestra di dialogo). Ho provato già diverse volte, ma a questo punto non so
più cosa fare.
Ringrazio anticipatamente per la vostra disponibilità
Il mio PC ha un processore AMD K6
128Mb ram
Windows 98
Ciao da Francesco

 wrote in message
noTT8.91450$j65.2...@twister1.libero.it...


 ha scritto nel messaggio
news:noTT8.91450$j65.2...@twister1.libero.it...

Lo scanner è autalimentato?
Inoltre Win 98 FE non sempre da il meglio di se con le periferiche USB...
sarebbe meglio passare almeno a Win98SE.
Ciao.


MIME-Version: 1.0
Content-Type: text/plain; charset = "us-ascii"
Content-Transfer-Encoding: quoted-printable
X-Mailer: Kana 5.0
Hello Valentino,
Thank you for contacting HP's Customer Care e-mail support.
Disconnect the scanner's power cord and wait 60 seconds.  Reconnect the
power cord and verify the lamp inside comes on.
1. Please go to START - PROGRAMS - ACCESSORIES - SYSTEM TOOLS - DISK
CLEANUP.
2. Select you C:\ drive.
3. Select Temporary Files, Recycle Bin, and Temporary Internet Files.
4. Select OK, YES.
NEXT
1. Go to START - RUN - MSCONFIG.
2. Select the STARTUP tab.
3. Uncheck all programs except - System Tray, HP SCAN MONITOR, HP LAMP,
POWERSAVE (3200C ONLY), and STILL IMAGE MONITOR. I recommend you contact
your PC manufacturer and find out which programs are necessary outside
the ones above, if you are unsure of what to leave in or take out.
4. Select APPLY, OK.
5. Restart the PC.
Adding and Removing the Scanners Hardware from the Device Manager
The drivers for the scanner are either on the scanning software CD-ROM
or the Windows 98 CD, whichever the system prompts for:
1. Shut down the PC and disconnect the usb cable from the back of the
PC.  Disconnect the power cord and leave unplugged until further notice.
Also, disconnect all other USB devices and hubs from the usb ports,
until the scanner is working.
2. Boot to Safe Mode in Windows, by using one of the following methods:
a.) While the PC is shut down, insert floppy disk into drive and power
up PC.  After receiving Non-System Disk Error, remove floppy disk from
drive and press the F8 key twice.  Choose 3 for Safe Mode in the list
and press ENTER.
b.) Power up PC and press the F8 key twice when "STARTING WINDOWS 9x/ME"
appears in the top left hand corner.  Choose 3 for safe mode and press
ENTER.
3. Right click the My Computer icon and select Properties.
4. Choose the Device Manager tab.
Do you have a listing for Imaging and/or Other Devices?
If so, remove the listing(s) and restart the PC after power cycling the
scanner.
When Windows restarts it will locate new hardware and prompt for the
scanning cd, select OK after inserting the CD ROM.  If an error message
appears saying the file on the CD could NOT be found, choose "browse".
In the "drives" section choose the drive letter for your CD, choose OK,
choose OK, again.  This should allow Windows to extract the drivers for
the scanner.
Note:  If the software is prompting for the Windows 98 CD and your
system was purchased with Windows 98 pre-installed (system was NOT an
upgrade).  In the Look In field, type C:\Windows\Options\Cabs and select
OK.  If you have a Windows 98 CD, insert it in the CD ROM drive and
choose "Browse".  In the drives section choose the drive letter of your
CD ROM drive (D,E,F,M, etc.), highlight the WIN98 folder on the right.
Choose OK, OK, again.
Unlocking the Scanner
1. Please shut down the PC.
2. Disconnect the power cord from the scanner.
3. Lock and release the lock lever on the scanner 5 times, lastly
pulling the lock lever as far away from the power input as possible.
4. Reconnect the scanner's power cord.
5. Boot up PC.
6. Attempt Scanning.
If you need further assistance, please use the reply feature to include
all previous correspondence because we have several technicians
answering messages.  For additional technical information,
troubleshooting information and software updates, please visit our
HP Customer Care web site at 
http://www.hp.com/support/scanjets
.
Thank you,
HP Customer Solutions Team
NOTE:  Our advice is strictly limited to the question(s) asked and is
based on the information provided to us.  Problems and solutions may
depend on the nature of your system environment and various other
parameters that are unknown to HP; therefore, HP cannot assume any
responsibility or liability.  Please be advised that technical
information changes as new data becomes available, therefore, HP
recommends that you check back at our Customer Care web site located at
http://www.hp.com/go/support
 regularly for possible updates.  HP shall
not be liable for any direct, indirect, special, incidental or
consequential damages in connection with the use of this information.
Original message follows:
-------------------------
webform_submit_time : Sat Jun 30 2001 15:36:28
remote_host : 
atwnt334.external.hp.com
language : English [en]
template : SCANNERS
product_name : hp scanjet 6200c
first_name : Xxxxxxx
last_name : Xxxxxxx
email_address : xxxx...@xxxxxxx.xx
phone_number : 
+39 030 396058
country : Italy [IT]
connection : usb cable
connection_other :
error_message : Scanner not found
operating_system : Microsoft Windows 98
other_operating_system :
problem_description : Several time ago I have installed, following the
CD Instructions, and used a HP Scanjet 6200C (USB-SCSI) installed in a
computer as follows
MB:      Gigabyte GA-5AX ALI M1541, (two USB on-board)
BIOS:    Award, version 2-07-2000 F3 2A5KK09 fund as last available on
Gigabyte site
CPU:     AMD K2 550 III
RAM:     192 MB
VideoB:  Millennium G400 MAX + 2 monitor
Audio:   Sound Blaster Live Platinum
HD:      EIDE 10.4 G e 45.6 G
MODEM:   3Com U.S. Robotics 56K Message Modem
CDR:     HP CD Writer 8100
DVD:     DSR 600H
Network: Realtek RTL8029
Mouse:   Trakman Marble (USB/PS2)
Scanner: HP Scanjet 6200C (USB-SCSI)
OS: WIN 98 4.10.1998, with the following updates found on Windows Update
site:
W98
Q245729
Q249863
Q249973
Q256015
Q259728
Q273991
W98 SP1
Q168115
Q238453
Recently, pushing the green button on scanner, nothing happen and if I
try to start the program via "Start" menu, I recive the message
"Impossible to initialize the scanner (Scanner not found)"
Clicking, in control pannel, the icon "Scanners and digital photocamera"
- Property - Problem solve - Button "Scanner" I recive the following
message:
Is not possible to reach the scanner.
An other application is using the scanner. Wait for the other
application end or close it to permit the present application to acces.
The applications running now are (controlled with Ctrl-Alt-Del):
Ultra Edit 32 (The ASCI word processor I am using now)
Outlook Express
Explorer
Property Hewelett Packard Scanjet 6200c
Csinsm32
HPlamp
Systray
Csinject (Norton antivirus module)
USBREADY.EXE tell that everything is fine (HW and SW)
And with USBVIEW.EXE and I found:
[Port2] Deviceconnected
Device Descriptor:
bcdUSB:             0x0100
bDeviceClass:         0x00
bDeviceSubClass:      0x00
bDeviceProtocol:      0x00
bMaxPacketSize0:      0x08 (8)
idVendor:           0x03F0 (Hewlett Packard)
idProduct:          0x0201
bcdDevice:          0x0100
iManufacturer:        0x01
iProduct:             0x02
iSerialNumber:        0x03
bNumConfigurations:   0x01
ConnectionStatus: DeviceConnected
Current Config Value: 0x01
Device Bus Speed:     Full
Device Address:       0x02
Open Pipes:              3
Endpoint Descriptor:
bEndpointAddress:     0x81
Transfer Type:        Bulk
wMaxPacketSize:     0x0040 (64)
bInterval:            0x00
Endpoint Descriptor:
bEndpointAddress:     0x02
Transfer Type:        Bulk
wMaxPacketSize:     0x0010 (16)
bInterval:            0x00
Endpoint Descriptor:
bEndpointAddress:     0x83
Transfer Type:   Interrupt
wMaxPacketSize:     0x0001 (1)
bInterval:            0xFA
I have already uninstalled and re-installed both the USB driver and HP
Precision Scan.
What else I can do to use my scanner?
purchase_date : sep/24/1998
scanning_software : HP Precision Scan pro
serial_number : SG8781617B
software_with_scan : HP Precision Scan pro