Newsgroup: it.comp.hardware
Titolo: Walmart Secret Sale Acer Aspire 5315-2153 Laptop Overheat Issue

I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
Sale back on November 2nd.  It was a great price for the hardware...
or so I thought.
After one week of very minimal use, it started to expectedly shut down
(as if someone pulled the power cord).  All my unsaved work was lost.
After inspection I found that the machine was very hot and smelled as
though something was wrong.  Immediately after the machine would turn
off, it would not respond to my attempts to turn it on.  After waiting
for an hour (to let it cool off) everything seemed back to normal.
Since the first time, I have seen this behavior on several
occassions.  I've sent a tech support request to Acer but have yet to
hear back from them.  At this point I am considering returning the
laptop back to Walmart.
Has anyone else seen similar issues?  Was I just the unlucky one that
got a lemon?

 wrote in message 
news:0ef412f0-9d20-4b0f...@s6g2000prc.googlegroups.com...
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get it back tp WallyMart if you still can. If it got hot and smelled there 
is no sense in playing around with trying to repair it 

In 
news:0ef412f0-9d20-4b0f...@s6g2000prc.googlegroups.com
,
mks59 typed on Sun, 25 Nov 2007 13:58:07 -0800 (PST):
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Take it back ASAP! Before they change their mind. And I haven't heard 
too many good things about Acer in the newsgroups. I personally wouldn't 
buy one.
-- 
Bill 

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For what it is worth, I bought in December 06 an Acer Power 1000 which 
granted does not qualify as a laptop. Still. Worked perfectly until it 
started overheating after I updated the Bios with the update available 
on Acer's site (which stated such an upgrade should not been unless 
advised by an Acer representative). Downgrading back to the original 
Bios did not solve the problem and eventually the machine died.
To the credit of Acer which received my machine barely a few days before 
the warranty expired, they fixed my machine at no cost to me, within 
less than a week. Of course, they (probably) had no way to tell I had 
upgraded and downgraded the Bios, but it was obvious the machine had 
been opened. I had tried to determine the cause of this overheating.
Although I cannot support this specifically, I am under the impression 
that Acer has transitioned from so-so quality to prime quality. I also 
have a 17" LCD monitor from Acer which I find extremely satisfying, at a 
great price.
A few years ago, I would never have bought a laptop from Acer but now, 
inasmuch they would have a "matte" display, I would seriously consider Acer.
Just my two cents.
-- 
John Doue

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I also bought one of these but returned it for the exact reason.  You
better get on the phone with Acer Customer Service in Texas.
Personally, if I were you, I'd take it back to Walmart and ask the
reason the particular model was on sale in the first place.  Walmart's
own full-time electronics clerk, this nice kid who should be running
the joint, spent 1 hour+ online to verify what I told him: Acer has NO
link to any physical place in the U.S.
This was the thing that made me take it back.  I asked two managers
how Walmart could sell something so expensive as laptops without even
having a U.S.-based plant to refer customers to for tech support or
customer service.  Never got an answer.
Go back and make a stink about it.  If you charged it, call the credit
card company and tell them you want to file a dispute.  Walmart had no
right to put those machines on sale--do you know, when I brought it
back, an older electronics "inspector," who had to make sure I put all
the crappy cables and software back in the box in order to give me a
refund, told me "Well, why did you buy something like this?"  I said
"Cause the bargain was so good."  He said, "Well, then you only got
yourself to blame."  But he meant it in a nice way, like, Walmart
knows there's people who can't afford high-end things--and in this
case, in my opinion, really took advantage of them.
Good luck.

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If Acer has no link to any physical place in the U.S, how did they 
manage the feat to repair the mini-desktop I sent them in less than a 
week? Want to drive here?
Acer America Repair
1394 Eberhardt Rd.
Temple, TX 76504
Please let us know, I am interested.
Regards
-- 
John Doue

 wrote:
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Don't take my word for it.  Heck, even *I* didn't take my word for it,
which is why I went to Walmart and asked a kid twenty years younger,
"Is it my imagination or is there NO phone number, physical address,
or U.S. based contact for this company on the site in their product
manual?"  The polite kid went into the customer service area, searched
the same sites I searched, and came out an *hour* later.  He said,
exact words, "There's absolutely no place I found on this site or
links that tell how to contact Acer about a defective laptop."
I asked the Walmart store manager for help but got a blank stare.  I
kept calling Walmart because it came almost like a game; and I did
have fifteen days to return the laptop.  I also found the place in
Texas you cite but only after a merchandising manager at Walmart
helped me find it.  Acer's "tech support" is closed more hours than
it's open.
As the return-checker at Walmart said, "You get what you pay for."
But millionaires don't have to stand in Black Friday-special lines,
and for Walmart to sell these laptops without a plan in place
regarding customer service was inexcusable.  I am positive not every
consumer would have had the time to do the bit*%ing and moaning I did.

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The bottom line is, if you are looking for support information, research 
the Internet and go to Acer US site. It is not perfect but once you have 
registered your product, you can ask a repair online. It worked 
perfectly for me.
I agree, the Acer's manuals are far from perfect, but they save money by 
editing the same for various countries.
And how did you expect any solid information from Walmart's people? They 
certain do their best and I would not criticise them. But the fact that 
they are 20 years younger or older than you is irrelevant: they just 
cannot have the training to deal with this kind of situation.
And as for the line: "you get what you pay for" from the return checker, 
what value does this have? This is usually true, but not always, so much 
more is involved than the basic value of an item.
I think you were right to return the machine but you might have decided 
to have fixed under warranty. Your experience, then, would have been a 
better foundation for your opinion.
I am not particularly supporting Acer, but my experience with their 
products has been good and my only experience with their support (I did 
cause the malfunction, to be honest), has been excellent.
Regards
-- 
John Doue

i have an acer laptop 5315-2153and wanted to know does anyone know how
to  open the sd slot there is no button or anything.???? please
respond
THANKS

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Think of it like a retractible ball point pen with a button on the top.
-- 
Return address is VALID!

 wrote:
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thanks, cause i saw another laptop and it had a button. THANK YOU FOR
THE INFO!!!