Newsgroup: it.comp.hardware.palmari
Titolo: problemi allo schermo del TREO 270 !!!

fonte:
http://www.treocentral.com/content/Stories/130-1.htm
Backlight problem acknowledged
Wed Jul 24, 2002 - 10:14 AM EDT - By Marcus Adolfsson
Ever since the Treo 90 and Treo 270 introduction, many TreoCentral readers
have reported that their screen suddenly stopped working. Handspring has now
officially acknowledged this problem, and started a replacement program for
affected units.
From a recent support notice:
Handspring has discovered a defect in a component of the backlight assembly
in some of its Treo 90 and Treo 270 products, which can render the backlight
inoperable. Most of our Treo 90 and Treo 270 products will not experience
this problem. The backlight failure does not in any way affect or cause loss
of the user's data. It is impossible for a user to determine whether a
particular unit will fail, but in general, units that operate for longer
than six weeks without backlight failure are unlikely to fail in the future.
Handspring is currently screening all units in its inventory for the
defective component, and is building new product with new, verified
components. As a cautionary measure, the company is currently not shipping
orders of Treo 90 and Treo 270 until the screening process is completed.
Shipments should resume within the next two to three weeks.
Total customer satisfaction is the number one priority at Handspring and all
Treo 90s and Treo 270s carry an express one year warranty. If your backlight
should fail, simply HotSync your Treo to back up the data, and contact
Handspring at 
877-426-3777
 (outside the U.S., go to
www.handspring.com/international
 for local support numbers). Handspring will
honor its warranty by sending you an advance replacement unit, free of
charge and with expedited shipping. When you receive your replacement Treo,
you'll be asked to pack the defective unit in the packaging we provide you -
again, completely free of charge. We are committed to your satisfaction, and
we regret any inconvenience this issue may have caused.
Q. What exactly is the problem with the Treo screens?
A. We are finding that over time, the backlight in some of our Treo 90 and
Treo 270 products are failing, making the screen unreadable. Most Treo 90
and Treo 270 products are not affected by this problem. Those that are
affected will continue to function and data will not be lost, but the screen
will appear dark. Customers who experience this problem should HotSync after
this occurs to back up their data, and call 
877-426-3777
 to receive an
advance replacement unit at no cost. Outside the U.S., go here for local
support numbers.
Q. What is the faulty component, and who is the supplier?
A. The component is a part of our display assembly that provides the
backlight that illuminates the screen. We do not comment on specific
suppliers.
Q. Is there a way for me to tell whether or not my unit has the faulty
component?
A. No. The problem is something that occurs over a prolonged period of use.
Q. Which devices are affected by this, and how many?
A. The Treo 90 and the Treo 270 are the only products affected by this and
most of these products will not experience this problem. From what we can
see today, we believe that a device that contains the faulty component will
fail within the first six weeks of use.
Q. Will Treo 300 have this defective component?
A. No. We caught the problem before we started production of Treo 300. All
Treo 300 products will have a newer version of the backlight assembly that
does not exhibit these failures.
Q. What should customers do who have a defective product? What is
Handspring's return/repair policy?
Total customer satisfaction is the number one priority at Handspring and all
Treo 90s and Treo 270s carry an express one year warranty. We are offering
our advance replacement program free of charge to address this issue. If
your backlight should fail, simply HotSync your Treo to back up the data,
and contact Handspring at 
877-426-3777
. Handspring will honor its warranty
by sending you an advance replacement unit, free of charge and with
expedited shipping. When you receive your replacement Treo, you'll be asked
to pack the defective unit in the packaging we provide you, again,
completely free of charge. We are committed to your satisfaction, and we
regret any inconvenience this issue may have caused. Outside the U.S., go
here for local support numbers.
Q. How long will my advance replacement unit take to arrive?
A. Handspring is offering our advance replacement program for free to
address this issue. However, we expect to have an initial backlog, and
therefore it might take up to two weeks for the replacement units to arrive.
We will replace units on a first-in/first-out basis.
Q. How long will this free advance replacement program be in effect?
Until the company feels it has sufficiently addressed the issue and
transitioned out of defective units in the field. In all cases, Handspring
will honor its one year warranty for these products. After the advance
replacement program is completed we will always consider giving a customer a
free advance replacement unit on a case-by-case basis.
Q. How is Handspring fixing this problem?
A. We are no longer building products with the faulty component, and we are
screening all existing products in our inventory.
Q. Should I hold off on buying a Treo until this issue has been resolved?
A. No. Handspring products are warranted for one year from date of purchase,
and most of our Treo 90 and Treo 270 products are not affected by this
issue.
Q. When will Handspring begin production again?
A. We have begun production of new units and expect to begin shipping these
units in the next two to three weeks.
Q. If I ordered a color Treo from Handspring.com before today, when should I
expect it to arrive?
A. Orders placed at Handspring.com prior to July 22, 2002, should arrive
with normal delivery. The greatest likelihood is that this product does not
contain the faulty component, and you should not return this product. If you
find it to be defective over time, simply call 
877-426-3777
 to arrange for
an advance replacement free of charge. Orders placed on or after July 22,
2002, should ship within two weeks. Outside the U.S., go here for local
support numbers.
Q. What if I ordered today and paid extra for express shipping?
A. Handspring will automatically credit you the express shipping charge at
the time your unit is shipped. We apologize for any convenience this might
have caused.
Q. If I bought my color Treo at a retail store and it is defective, what
should I do?
A. Regardless of where you purchased the product, if you find it to have a
defective backlight, call 
877-426-3777
 for a free advance replacement unit.
Outside the U.S., go here for local support numbers.
Q. Does this issue affect the Treo 180?
A. No. The issue, and the free advance replacement policy, apply only to the
Treo 90 and Treo 270.
Q. I already have a Treo 90/Treo 270, should I return it?
A. No. The greatest likelihood is that this product does not contain the
faulty component, and you should not return this product. If you find it to
be defective over time, simply call 
877-426-3777
 to arrange for an advance
replacement free of charge. Outside the U.S., go here for local support
numbers.
Thanks to mhanson14 for link.

 ha scritto nel messaggio
news:L_B%8.12118$C8.1...@tornado.fastwebnet.it...
[cut]
Confermo, ne abbiamo sostituiti due oggi con questo problema.
Gianmarco Carnovale
Amministratore Delegato
--
Portatili S.r.l.- P.zza Euclide 7-00197 Roma-Italy
tel. 
+ 39 06 8068 7910
   fax 
+ 39 06 8068 7911
"Tecnologia tascabile & soluzioni di mobilità"
www.portatilishop.it

 Confermo, ne abbiamo sostituiti due oggi con questo problema.
--
STEVENB
----------------------------
http://www.bonacasa.info

 Grazie
Può capitare ch esi "fulmini la lampadina" del display, detto in parole 
povere. Cioè la retroilluminazione.
Quello che mi farebbe preoccupare, però, è questo:
Q. Is there a way for me to tell whether or not my unit has the faulty
component?
A. No. The problem is something that occurs over a prolonged period of 
use.
Cioè:
Q. C'è un modo per sapere se il mio Treo si sfascerà?
A. No, a volte succede dopo un pò di tempo...
Brrrrr.... ;]
-- 
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 A. No, a volte succede dopo un pò di tempo...
Pero' piu' sotto ti tranquillizzano, se per 6 settimane non
ti succede niente, allora puoi stare tranquillo, o quasi :-)
'cci loro :-)
Cia'
    Andrea
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