Newsgroup: it.comp.hardware.overclock
Titolo: Newegg Experience

My name is John and I want to share with all of you a recent experience I've
had with Newegg.com, a place I'm sure many of you do business with. (This is
NOT a SPAM--I just went through this and wanted to share it with you so you
can better understand how Newegg does business). I've been a long time (over
2 years) and happy customer with Newegg, up until recently. What I'm most
disappointed in is 
resellerratings.com
. Their reputation has considerably
fallen after what they've done. If after you read this you feel the same way
I do, be sure to email Scott Wainner at the email address below and tell him
to stop censuring reviews.
Background: I had placed an order with Newegg and saw that I had made a
mistake on the order. It was after their business hours so I couldn't call
to cancel. I decided to cancel the order online within a few hours of
placing it.
The following reply from me was sent to Scott Wainner, President/CEO of
Resellerratings.com., after he had pulled my review of Newegg.com:
[Dear Mr. Wainner] I want you to answer this question:
Why was my order shipped days *after it had been cancelled*? The order was
not in transit, had no tracking number, and showed a cancelled status on
Newegg's web site. In fact, Newegg sent me an e-mail confirming the order
had been cancelled. If Newegg can update their web site with an order's
status, don't you think they could at least COMMUNICATE with their shipping
dept on a cancelled order, one that hasn't even been filled?
I've worked in customer service and if a customer had cancelled an order
within 24 hours, that order would be pulled and NOT shipped, especially if
orders took 2-3 days to fill. If I hadn't pulled the order, I would surely
have been reprimanded by my supervisor.
Think about this: It usually takes Newegg several days to fill most orders.
That gives them typically 24-96 hours (sometimes longer) to PULL cancelled
orders, right? Well, they didn't. In fact, it appears their customer service
dept does not communicate effectively with their shipping dept.
------- very important ----------
When Newegg tells you it has cancelled your order, it is a LIE. Even if you
cancel your order IMMEDIATELY, your credit/debit card will STILL BE CHARGED,
despite the fact that their web site will show the order as cancelled. Money
in your account will be tied up until it is credited back, which is
typically 3-5 business days later. When you purchase anything from Newegg,
be D@MN sure you have no intention of canceling your order, because Newegg
will tie up the amount of the order on your credit/debit card for at least
3-5 business days.
------- very important ----------
Is there no protection for the consumer? Once an order has been placed,
Newegg has complete CONTROL over the funds of your account even BEFORE the
order ships. That, to me, is *fraudulent.* If you don't believe me then try
it yourself: order something from Newegg then immediately cancel it-the
charge will still show on your account.
And yes, I made multiple orders, because I assumed my order _had been
cancelled_ and hence, was NOT going to be charged for it, let alone have it
shipped to my door. I though it was safe for me to re-order. Dummy me; I
should have assumed the following:
Seems like you err on the side of business, not the consumer. I am
thoroughly disappointed by you removing my review from reselleratings. You
have done a GREAT disservice to purchasers at Newegg by silencing the voice
of one of its honest critics. I don't hate the company, I just don't like
its practices.
I'll be contacting other consumer organizations and will let them know what
you've told me. I will be posting material in various forums and letting
people decide in their own way whether what I say is of value to them.
-----Original Message-----
From: Scott Wainner [mailto:
swai...@resellerratings.com
]
Sent: Friday, June 20, 2003 3:14 PM
To: 
pc...@maine.rr.com
Subject: Newegg review
Hello,
Your review has been deleted.  Reason: You claim to have placed an order by
accident and cancelled it, when in reality you placed multiple orders,
cancelled all of them after business hours, and the orders were cancelled
the following business day.  If you don't want your card to be charged,
don't place an order (or several).
Regards,
Scott Wainner
President/CEO
ResellerRatings.com

 wrote in message
news:pmNIa.84827$zm1....@twister.nyroc.rr.com...
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 wrote in message
news:pmNIa.84827$zm1....@twister.nyroc.rr.com...
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
I concur with Scott Wainner; if for no other reason than your complaint 
is unclear, to say the least. I can't tell what you ordered, reordered, 
and when, nor what was, or was not, shipped, nor whether you're 
complaining about getting the 'wrong' order, more than one order, or 
simply that it takes 3 to 5 days for a cancellation to make a full 
circle trip back to your credit card account.

If you have to cancel on the weekend follow it up with a phone call and
agree with the person that you will refuse delivery if it comes by mistake.
They shipped on out on me after I cancelled online, and it did show as
shipped. They told me to refuse delivery and I never had to pay anything.
--
Ed Light
Smiley :-/
MS Smiley :-\

My feeling are NEWEGG is a very upstanding retailer.
Your findings are most likely common with most online venders.
Just my 2 cents..............................................


grow up
-- 
Good Luck!
BB

 wrote in message
news:pmNIa.84827$zm1....@twister.nyroc.rr.com...
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I love Newegg.com
Best store for computer hardware.
-Sean

You ordered on line over the internet ... you screwed yourself up by
ordering the wrong thing ... and you ordered after closing hours so you
couldn't make a phone call to anyone to correct your screw up ... caveat
emptor  .. or how do I stop myself from hurting me ...
"Sean" <dogchai...@REMOVEhotmail.com> wrote in message
news:96SIa.48852$vq.10918@sccrnsc04...


After (3) years and over $5000 worth of merchandise purchased from newegg,
I've only had one problem with a product I received recently.  When I
contacted them about it, they practically bent over backwards to rectify the
problem.
Newegg ROCKS!!
-- 
Dirty Dave

I have been buying from Newegg for 3yrs now and I admit they are not
perfect.  But whenever I have had a problem with anything they have always
been willing to go beyond my expectations to make it right.  Whenever I have
cancelled an order I have always followed up with both an e-mail and a phone
call the following day.  In my experience most orders are shipped on the
same day the order is placed.  With shipping that fast I'm not surprised
your cancel request was unable to prevent the shipment.  In your case you
made the mistake and are blaming Newegg for being unable to fix it for you.
You need to take responsibility for your own actions and quit blaming
someone else.

 wrote in message
news:pmNIa.84827$zm1....@twister.nyroc.rr.com...
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Looks like the gene pool needs a bit more chlorine :-)

This individual has cross posted (as most have who hit the
reply to newsgroup button_) to many groups.
It sounds like NewEgg did nothing malicious and, as our JS
poster NEVER returned to exchange thoughts on responsible
responses, one would think he is just angry and wishes only
to 'hurt' NewEgg.
I've bought from them as well as many here, they DO SHIP fast.
Like hang up the phone and wait at the front door! Wow.
But they have been more than responsive in any 'person to
person' interactions. Good company. Good policies. Fair to
the consumer and pretty GREAT prices.
Sorry JS, you got voted down. Grab a beer and cry...
-- 
Rich "Doc" Colley
mailto: 
pc-d...@attbi.com

 wrote in message
news:3EF3B063...@ev1.net...
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 wrote in message
news:vf7de8...@corp.supernews.com...
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i hope you go through the same experience as what i did, but much worse.
according to your philosophy, a consumer is NOT ALLOWED to make a mistake.
perhaps then you can come off your high horse.
"neopolaris" <.> wrote in message news:vf7lmik...@corp.supernews.com...


 BuddyWh


 wrote in message
news:3EF47EF9...@attbi.com...


 credit is applied. needless to say, this has me very frustrated (and upset).
  From what I've read you don't have any reason to be upset. If they
*did not* refund your money, if they *did* charge you a service charge,
if they *did* drag this thing out for a couple of months, then maybe
you'd have a beef with them. At this point it has inconvenienced you.
Well guess what if they don't charge you anything for the mistake *you*
made on your order then *your* mistake has cost them money. 
 The fact that the order got shipped before it could get stopped is no
surprise. Their service is very fast for what they do. I live in
Virginia they shipped all of my most recent order to me in two days. It
usually takes five or more days from anyone else I've ever dealt with on
the opposite side of the country from me. 
 They're a stand up company by all accounts I've read and those can be
very hard to find these days. If you've dealt with them before then you
probably can find a time in the past where they've earned/deserve some
slack this time. If not then fuck 'em don't ever buy anything else from
them.
  Oh and I'm a lot like you, I'd get real bent over the little things,
it's not healthy, lighten up a little you'll be glad you did.
 
                  Roger

 credit is applied. needless to say, this has me very frustrated (and
upset).
Sorry, but it's not really too extreme. Of course they want their product
back first.
However, it would be great if when you cancel an order online it would
really be canceled right then. That's a good expectation.


 wrote in message
news:MRZIa.7069$bH3....@fe02.atl2.webusenet.com...

As I see it, there's no question that most of us would feel no reason to
complain, and this can happen when cancelling an order.  However, if JS
feels otherwise, he should be allowed to voice his opinion, and not be
gagged!  That's simply censorship, and inflating the positive score where
there really IS a dissatisfied customer.  A customer who cancels an order is
STILL a customer.  Not a customer generating income, but a customer
nonetheless.  Especially since they DID charge him and shipped the goods.
Him returning the goods and Newegg reimbursing his card won't make him an
un-customer any more than putting your pants back on makes you a virgin
again.
My experience with Newegg has been good, and this experience hasn't so far
changed my impressions.  However, my opinion of Resellreratings.com has now
gone down the drain, as the ratings clearly are not representative of ALL
customers, but only those they don't for some reason remove.  If Newegg
knows about and accepts this shoddy ethics, then yes, my opinion of Newegg
too is lowered.
If Newegg contacts Resellerratings and asks for the customer ratings to be
put back -- even if not flattering or matching their side of the story -- 
well, then I will be even more impressed with Newegg.  That would be the
RIGHT thing to do.
-- 
*Art


Exactly how long is a "few hours"?
I've ordered and canceled plenty of orders from Newegg, and as long as I've
canceled within 3 hours, I haven't had a single problem.
You can't cancel your order after 5-8 hours...thats like going to Wendy's,
order at the drive up and when they hand you the order you say "I'd like to
cancel it".
Now American Online's shop is horrible.  My poor old father accidently
ordered a scanner from them (all he did was push one OK button, and it was
shipped automatically).  I tried to cancel within 10 MINUTES of the order,
and they couldn't stop it.  Now that is BAD.
-Sean

grow up

 wrote in message
news:pmNIa.84827$zm1....@twister.nyroc.rr.com...
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 wrote in message
news:3EF4B6FD...@shentel.net...
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 wrote in message
news:vf9g9i5...@corp.supernews.com...
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If that is the worse thing that ever happens to you, you will be fine :).
I have bought from Newegg for 3 years, while I have never had to cancel an
order, I must say they are extremely fast at shipping, so I can see how this
might happen.
Now, if your credit card doesn't get credited within a month at the most of
the charge, then I would get upset.
Don Burnette


Yes, NewEgg rocks in getting product to you.
I don't think anything I have ever ordered from them has taken longer than 3
days to get to me, and this without choosing the expedited upcharge option.
But, in fairness, I will say I have never had a need to cancel an order or
return a product to them.
I buy all my pc hardware from them.
Don Burnette


 wrote in message
news:n8res-...@kether.broomstick.com...
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 wrote in message
news:1oCdnQtDWeV...@giganews.com...
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 back first.
Actually, seeing as how they sent a receipt that the order was cancelled, I
suppose they could pay before the package comes back.


 had been *confirmed* cancelled days earlier.
I was missing that. Then they really should reimburse you right away.
I must say, when they shipped mine out it stressed me a bit. I sent a
cancellation message (before they had a cancellation page) but they were out
for a holiday.


You seem to be a stupid son of a bitch! Newegg only charges your card after
the order is filled. Most other company and the bank will tell you it will
take up to an entire billing cycle to get a charge back. That's an easy 25
days.
And after read your crap again.....you maybe stupid and ignorant. What a
waste of are time.
D


 wrote in message
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 wrote in message
news:6f2Ja.14751$kQ5....@twister.nyroc.rr.com...
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 wrote in message
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 business with.
My this has gotten to be a loooooong thread.
I'm human; and make mistakes every day of my life, as does every other
living person.  If you accept this fact, and use the golden rule as to how
to treat others, we'd be discussing cooling an unlocked AMD.
So what, you have to wait a few days for it to cycle everything.  Who cares!
It'll get done.
I know the day I don't make a mistake I'll be same temp as the soil.
As others state; Newegg is a great place to purchase parts.  Glad I have no
need to do business with you.
Mark

Looks like the gene pool needs a bit more chlorine :-)
Don't be so hard on yourself.  Other quote a gazillion lines and then
enter a 1 line response like you did.  It is dumb but we all can
error.  

newegg is a questionable company that has the fastest delivery times but...
I ordered a Codegen case.  It was a case that was returned, restocked and
sold as new to me.  The box it came in was opened and retaped.  The case
itself was bent, the LED case fan did not illuminate and the acrylic window
was scratched and had hair line cracks.  I needed the case for a work 'puter
so I didn't have time to RMA.  I use and it works but it really looks
pathetic.
I ordered an AOpen mainboard MK77M II and it was missing an instruction
booklet that had in it the activation code for a software program I wouldn't
use.  No big deal but still....
I ordered a Lite On CD-RW 52X/24X/52X and the Nero CD-RW disc was missing.
Now this is getting ridiculous...
I've tried to post three negative reviews on their site about the above 3
situations and they were not posted.  I've sent positive reviews of the
merchandise that was receive in full and working order and those posts were
posted.
Don't trust newegg's customer's reviews they're bogus.
I think all of the above situation's are honest mistakes by newegg but
yet... they need to get there act together.
Nystagmus

 not Newegg.
Don't tell people to shut up when you obviously haven't read the whole
story, or didn't understand what happened.
It seems clear to me and hopefully everybody else that Newegg sent an order
cancellation confirmation receipt to JS, and then proceeded to bill and ship
the order *several days after* this.
That is an error on Newegg's part, just as much as making a mistake in the
order was an error on JS' part.
Both these are errors, and understandable.  What's not an error nor
understadable is 
resellerratings.com
 censoring his mildly displeased review
of the transaction, which he as a customer should have full rights to make.
Regards,
-- 
*Art

 wrote in message
news:kybJa.57130$vq.12333@sccrnsc04...
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 wrote in message
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 wrote in message
news:5LicnSZd46N...@comcast.com...
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> a waste of are time.
Hey Top Poster,
You gunna report me too for "personal attacks"?  This thread is lame, and
certainly didn't need to be crossposted into so many different groups.  In
over half the groups (the O/C ones) it is completely off-topic, and should
have been prefaced as such in the subject line (seeing as how it's now
"net-cop" rule enforcement time).  I don't see his calling you (or him)
stupid an attack - more like a fact, considering the exchange that's been
going on in this feeble thread, in 5 different groups.
If you have a problem with him - KF him, it's simple.  Threatening to
tattle on him for calling you (or him) stupid is not going to get you
anywhere, especially with "Hotmail" - LOL!!!
-- 
We HAVE been at war with Iraq for 13 years now, bombing their 
  country on at least a weekly basis.
"U.S.-led sanctions have killed over a million Iraqi citizens, 
  according to UN studies" - James Jennings



You know what - this sounds like eBay's claim that only something like 6
in a million auctions have fraud problems (60 minutes or 20/20 b00b t00b
advertizement - 6 DPM my ass) - LOL!!!  It's obvious to me the number is
more like 1 in a hundred or so, based upon my personal experience, my
brothers, and the general reviews you can read.
So far I've only bought retail boxed processors from newegg, so I've
gotten nothing but shrink wrapped, hot glued unopened boxes.  Oh, and when
I place the order, *I* double check that it is in fact what _I WANT_...


 shipping cancelled orders, i will be very supportive of them again.
I'd just ignore all the flames and forget it or you'll be fending them off
for longer than it's worth.


 order cancellations.
You keep talking about their 'order cancellation policy' as if this was 
all some nefarious plot on their part but since they're out the 
shipping, both ways, just what the hell is their motive for this 
'nefarious plot' you keep jumping up and down about?


 'nefarious plot' you keep jumping up and down about?
Possibly to convince people to place orders in the first place?  If you know
that the company has a good cancellation policy, people are more likely to
place an order.
However, if you cancel immediately after purchase, and the goods are still
shipped and billed *several days* later, the cancellation policy isn't worth
shat.  Then it doesn't really exist -- it's just a return policy, marketed
as a cancellation policy.  I hope this isn't what was happening, and that
Newegg will clarify it for us (and make sure that the user's comments are
reinstated).
-- 
*Art

Dude,
I really don't understand why you're so troubled. You wer the one who
screwed your order up, canceled it, ordered it again, etc. And so what if
they sent your "cancelled" order out. Just don't accept it and it'll go back
to them. Whats the big deal if they charged your account? It's not like they
reached in your pocket and took real money from you. Its not like you're all
of a sudden left short with a couple hundred dollas or so and you can't buy
what you wanted from someone else now. It's only credit card money. Just
contact them and let them know about the situation and have them credit your
account. If they're still giving you hassles by the time the bills due, call
your credit card company and dispute the charge. They'll handle the matter
for you (if you have a decent credit company) and you wont have to worry
about that amount or the interest generated by it until it gets resolved,
which it will. They ain't just gonna smooth jack you and bill you for
products that were never accepted and shipped back. I've bought stuff from
NewEgg before, and they're a good company. The only reason why I don't buy
from them now, is because I don't feel like paying sales tax and shipping
from someone I live 5 minutes away from, when I can order from someone outta
state, not have to pay sales tax,and still get my stuff in a couple of days.
Now if they would get a will call policy going, it'd be on like Donkey Kong.

 wrote in message
news:vfcrnfh...@corp.supernews.com...
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
I think you missed the point. Even if, for the sake of argument, we 
presume your 'miss stated cancellation policy' is an intentional 
nefarious plot, how does it make them money when they end up with no 
sale but are stuck for shipping costs both ways?
If, as the buyer claimed, it was supposedly shipped "several days later" 
(after cancellation) then why wouldn't they have just canceled instead? 
What motive do they have for deciding "hey, let's ship it anyway and pay 
for shipping both ways when it's rejected, like we're going to tell him 
to do?"
That makes no sense at all as far as nefarious plots go.
What's more likely is that whatever he really did confused their system 
enough that they inadvertently shipped but, even from his own 
description, they've taken the full cost of it and made him as whole as 
possible as they apparently didn't even try to hit him up for return 
shipping, or a restocking charge, or a 'store credit', or any of the 
other 'nefarious plots' one might try. He's out nothing, except for his 
complaint about how long it takes credit card charges to get reversed, 
while they're out double shipping costs for an item he missordered, not 
to mention the pulling and restocking.
It might be irritating and they might want to take a look see at how 
their system let it fall through, but it hardly falls into the category 
of deceptive business practices.
So, as for the 'complaint', what is it? "I made a mistake with the 
order. They made a mistake in shipping my mistaken order. Then they bore 
the full cost, made me whole, and it cost me nothing. Curses on them."

 wrote in message
news:r06js-...@kether.broomstick.com...


 Why do you insist on blaming other people for your own mistake?
Uhm, you're posting to the wrong person.
-- 
*Art

 the full cost, made me whole, and it cost me nothing. Curses on them."
According to their cancellation policy, it's *OK* for the customer to make a
mistake in the order, as you can cancel it.  Who bears the costs is
irrelevant to whether there is an error or misrepresentation.
Time to *plonk* you again.
-- 
*Art


And just what about you claiming that signifies an intentional
misrepresentation for the purpose of fooling people into buying product
is inconsistent with my characterization of it as a "nefarious plot?"
 >> If, as the buyer claimed, it was supposedly shipped "several days
 >> later" (after cancellation) then why wouldn't they have just
 >> canceled instead? What motive do they have for deciding "hey, let's
 >> ship it anyway and pay for shipping both ways when it's rejected,
 >> like we're going to tell him to do?"
 >
 >
 > Perhaps it's cheaper to not have a cancellation system at all, but a
 > poor sod who goes through all miscellaneous email every few days?
Obviously not the case as an automated email was sent to him right after
he entered the cancel.
 > If what the original poster stated is correct, it's obvious that they
 > don't have a an automatic cancellation system that would instantly
 > remove the order from the database unless flagged as shipped.
That's not "obvious" at all as there are many ways even an automated
system can foul up.
Why are you so willing to accept that the customer made a mistake but
are incapable of imagining that the company, manned by humans, could 
make one too?
 >> That makes no sense at all as far as nefarious plots go.
 >
 >
 > Of course it doesn't, and you're the one who talk about nefarious
 > plots all the time.  So YOU explain it then?
If you had bothered to read my message before hysterically trying to
pick it apart sentence by sentence you'd know that I did 'explain it'.
 > How could a user possibly get a cancellation confirmation and still
 > get billed and shipped the order if the cancellation policy as stated
 > is true?
Because, according to the story posted, he multiple ordered. Not to
mention, as I explained further down in the part you hadn't read yet,
companies can make mistakes too without it being 'deceptive practices'.
 >> What's more likely is that whatever he really did confused their
 >> system enough that they inadvertently shipped but, even from his
 >> own description, they've taken the full cost of it and made him as
 >> whole as possible as they apparently didn't even try to hit him up
 >> for return shipping, or a restocking charge, or a 'store credit',
 >> or any of the other 'nefarious plots' one might try.
 >
 >
 > Here you go again about "nefarious plots".  Are you done yet?
The 'critics' are claiming this is something 'deceptive' on the
company's part so I put it in a more colorful term that expresses the
sentiment. What's your problem anyway?
 >> He's out nothing, except for his complaint about how long it takes
 >> credit card charges to get reversed, while they're out double
 >> shipping costs for an item he missordered, not to mention the
 >> pulling and restocking.
 >
 >
 > He's out the billed amount on his credit line (or, if using a debit
 > card, on his available balance).
No, he is NOT "out the amount" as it got credited back, just not
instantaneously.
 > If that causes his credit to be maxed out, he can't order what he
 > REALLY wanted, or make other purchases until the reversal is
 > complete.
He made no such claim but, even if so, that's an irritant; not being out
any money.
 > Depending on the credit card company, he might also be out on the
 > interest between the debit and the credit.
You lost me there. But that would be "depending on the credit card
company" THEIR 'nefarious plot' to make money on a return credit and not
newegg's.
 >> So, as for the 'complaint', what is it? "I made a mistake with the
 >> order. They made a mistake in shipping my mistaken order. Then they
 >> bore the full cost, made me whole, and it cost me nothing. Curses
 >> on them."
 >
 >
 > According to their cancellation policy, it's *OK* for the customer to
 > make a mistake in the order, as you can cancel it.
But companies are expected to be perfect and never make mistakes?
 > Who bears the costs is irrelevant to whether there is an error or
 > misrepresentation.
No, the fact that they made him whole again is testimony to their
intentions and that strongly suggests it was an error on their part
rather than a misrepresentation.
 >
 > Time to *plonk* you again.
Be my guest.