mhurhangee/patent-ind-claim-en huggingface dataset:
A method for performance-based routing of interactions in a contact center comprising: receiving, by a processor , information on an interaction to be routed; identifying, by the processor , a topic associated with the interaction; identifying, by the processor , one or more agents having experience handling the topic; determining, by the processor , a proficiency level of the identified agents in handling the topic; selecting, by the processor , one of the identified agents having at least a minimum level of proficiency in handling the topic; and transmitting a message, by the processor , for routing the interaction to the selected agent; wherein the proficiency level of a particular agent is indicative of the ability of the particular agent to resolve the topic a first time the topic is raised in an interaction, wherein the determining of the proficiency level includes recognizing, by the processor , a phrase uttered by a customer or agent during a past interaction; categorizing, by the processor , the past interaction as being unresolved based on the recognized phrase; and calculating, by the processor , the proficiency level based on a number of past interactions categorized as being unresolved. receiving, by a processor , information on an interaction to be routed; identifying, by the processor , a topic associated with the interaction; identifying, by the processor , one or more agents having experience handling the topic; determining, by the processor , a proficiency level of the identified agents in handling the topic; selecting, by the processor , one of the identified agents having at least a minimum level of proficiency in handling the topic; and transmitting a message, by the processor , for routing the interaction to the selected agent; wherein the proficiency level of a particular agent is indicative of the ability of the particular agent to resolve the topic a first time the topic is raised in an interaction, wherein the determining of the proficiency level includes recognizing, by the processor , a phrase uttered by a customer or agent during a past interaction; categorizing, by the processor , the past interaction as being unresolved based on the recognized phrase; and calculating, by the processor , the proficiency level based on a number of past interactions categorized as being unresolved.
A high-strength cold-rolled steel sheet having a tensile strength of 980 MPa or more, a yield ratio of 66% or less, an elongation of 19% or more and a hole expansion ratio of 30% or more, the high-strength cold-rolled steel sheet having a chemical composition containing, by mass%, C: 0.15% to 0.25%, Si: 1.0% to 2.0%, Mn: 1.8% to 2.5%, P: 0.10% or less, S: 0.010% or less, Al: 0.10% or less, N: 0.010% or less, and optionally one or more selected from V: 0.10% or less, Nb: 0.10% or less, Ti: 0.10% or less, and optionally B: 0.010% or less, and optionally one or more selected from Cr: 0.50% or less, Mo: 0.50% or less, Cu: 0.50% or less, Ni: 0.50% or less, Ca: 0.0050% or less, REM: 0.0050% or less,the balance being Fe and inevitable impurities including Sb: 0.01% or less, Sn: 0.10% or less, Zn: 0.01% or less, and Co: 0.10% or less, and a multi-phase microstructure including ferrite having an average crystal grain diameter of 5 μm or less in an amount of 30% to 55% in terms of volume fraction, retained austenite having an average crystal grain diameter of 2 μm or less in an amount of 5% to 15% in terms of volume fraction, tempered martensite having an average crystal grain diameter of 2 μm or less in an amount of 30% to 60% in terms of volume fraction, pearlite in an amount of 5% or less in terms of volume fraction, and tempered bainite in an amount of 30% or less in terms of volume fraction, wherein the average crystal grain diameters are determined by calculating the circle-equivalent diameters of the phases from a steel sheet microstructure photograph and by calculating the average values of the circle-equivalent diameters, and wherein the volume fractions are determined by determining the area ratios of the phases using a point-counting method in accordance with ASTM E 562-83, 1988, and wherein the number of grains of the retained austenite existing in an area of 1000 μm 2 is 10 or more.
A method comprising: obtaining , at a Universal Serial Bus, USB, hub module, at least one packet from a storage arrangement of a USB media drive, the at least one packet being obtained on a USB bus, wherein the at least one packet is intended for an end-user system, wherein the USB hub module is provided on the USB media drive; processing , at the USB hub module, the at least one packet to determine whether the at least one packet includes unsafe content; providing the at least one packet from the USB hub module to a processing arrangement of the end-user system if it is determined that the at least one packet does not include the unsafe content, wherein the at least one packet is provided to the end-user system on the USB bus; blocking the at least one packet from being provided to the end-user system when it is determined that the at least one packet does include the unsafe content; and providing an indication to the end-user system when it is determined that the at least one packet includes the unsafe content, wherein the indication is arranged to indicate that the USB media drive is attempting to provide the unsafe content to the end-user system. obtaining , at a Universal Serial Bus, USB, hub module, at least one packet from a storage arrangement of a USB media drive, the at least one packet being obtained on a USB bus, wherein the at least one packet is intended for an end-user system, wherein the USB hub module is provided on the USB media drive; processing , at the USB hub module, the at least one packet to determine whether the at least one packet includes unsafe content; providing the at least one packet from the USB hub module to a processing arrangement of the end-user system if it is determined that the at least one packet does not include the unsafe content, wherein the at least one packet is provided to the end-user system on the USB bus; blocking the at least one packet from being provided to the end-user system when it is determined that the at least one packet does include the unsafe content; and providing an indication to the end-user system when it is determined that the at least one packet includes the unsafe content, wherein the indication is arranged to indicate that the USB media drive is attempting to provide the unsafe content to the end-user system.
Sealing lip for a headbox , the sealing lip having a wear volume, characterised in that at least one indicator is arranged inside the sealing lip at least partially in the region of the wear volume and the indicator is designed as an electrical or optical conductor.
A printing apparatus comprising a cooling system for cooling a print medium (M) moving in a movement direction (L) through the printing apparatus, said cooling system comprising: - a cooling member with a support surface configured for supporting the print medium, said cooling member having a first end and a second end and said support surface extending in a lateral direction (W) at an angle with respect to the movement direction (L) between said first end and said second end; wherein the cooling member is provided with supply channels and return channels extending between the first and the second end; - a fluid circulation means configured for supplying fluid through the supply channels from the first end to the second end, and back through the return channels from the second end to the first end; characterised in that the printing apparatus further comprises a mixing chamber at the second end of the cooling member, and wherein each supply line and each return line is connected to the mixing chamber. - a cooling member with a support surface configured for supporting the print medium, said cooling member having a first end and a second end and said support surface extending in a lateral direction (W) at an angle with respect to the movement direction (L) between said first end and said second end; wherein the cooling member is provided with supply channels and return channels extending between the first and the second end; - a fluid circulation means configured for supplying fluid through the supply channels from the first end to the second end, and back through the return channels from the second end to the first end;
An apparatus comprising: a region comprising an integrated device ; and a heat dissipating means (400; 900) coupled to the region comprising the integrated device , the heat dissipating means (400; 900) implemented in at least a first wall of the apparatus , the heat dissipating means (400; 900) is configured to dissipate heat away from the region, wherein the heat dissipating means (400; 900) comprises: a fluid ; an evaporator means configured to evaporate the fluid ; a first condenser means configured to condense the fluid , wherein the first condenser means is located in the first wall of the apparatus ; an evaporation portion coupled to the evaporator means and the first condenser means , the evaporation portion configured to channel an evaporated fluid from the evaporator means to the first condenser means ; and a collection portion coupled to the first condenser means and the evaporator means , the collection portion configured to channel a condensed fluid from the first condenser means to the evaporator means , wherein the collection portion is located in at least another wall of the apparatus . a region comprising an integrated device ; and a heat dissipating means (400; 900) coupled to the region comprising the integrated device , the heat dissipating means (400; 900) implemented in at least a first wall of the apparatus , the heat dissipating means (400; 900) is configured to dissipate heat away from the region, wherein the heat dissipating means (400; 900) comprises: a fluid ; an evaporator means configured to evaporate the fluid ; a first condenser means configured to condense the fluid , wherein the first condenser means is located in the first wall of the apparatus ; an evaporation portion coupled to the evaporator means and the first condenser means , the evaporation portion configured to channel an evaporated fluid from the evaporator means to the first condenser means ; and a collection portion coupled to the first condenser means and the evaporator means , the collection portion configured to channel a condensed fluid from the first condenser means to the evaporator means , wherein the collection portion is located in at least another wall of the apparatus . a fluid ; an evaporator means configured to evaporate the fluid ; a first condenser means configured to condense the fluid , wherein the first condenser means is located in the first wall of the apparatus ; an evaporation portion coupled to the evaporator means and the first condenser means , the evaporation portion configured to channel an evaporated fluid from the evaporator means to the first condenser means ; and a collection portion coupled to the first condenser means and the evaporator means , the collection portion configured to channel a condensed fluid from the first condenser means to the evaporator means , wherein the collection portion is located in at least another wall of the apparatus .
Seal assembly comprising a first sealing element and a pressure-exerting element , wherein the first sealing element is in the form of a grooved ring and has a first sealing lip and a second sealing lip , wherein the pressure-exerting element is arranged between the first sealing lip and second sealing lip and exerts a radial preload on the first sealing lip and second sealing lip , wherein the pressure-exerting element closes the gap between the first sealing lip and second sealing lip , wherein the sealing lips have sealing edges , wherein at least one compensation space forms between the sealing element and pressure-exerting element , characterized in that the sealing edges are aligned with the end side of the sealing element and pressure-exerting element .
A macroscopically alignable, injectable, soft hydrogel composition comprising: (a) soft, anisometric elements selected from magnetoceptive microgels having a young modulus in the range of 10 kPa - 50 MPa and having an aspect ratio of 1.5 or higher, and comprising magnetic particles, particularly superparamagnetic iron oxide nanoparticles, and (b) a crosslinkable biocompatible matrix hydrogel composition comprising said anisometric elements, wherein the anisometric elements are embedded and distributed within the matrix hydrogel composition. (a) soft, anisometric elements selected from magnetoceptive microgels having a young modulus in the range of 10 kPa - 50 MPa and having an aspect ratio of 1.5 or higher, and comprising magnetic particles, particularly superparamagnetic iron oxide nanoparticles, and (b) a crosslinkable biocompatible matrix hydrogel composition comprising said anisometric elements, wherein the anisometric elements are embedded and distributed within the matrix hydrogel composition.
A method of controlling an electrical machine comprising a rotor and a stator separated by an airgap (AG), which method comprises the steps of - obtaining a measurement (w AG ) of airgap width during operation of the machine ; - determining a corrective value; characterised in that said corrective value is a negative Id current on the basis of the airgap width measurement (w AG ) when the airgap width measurement (w AG ) reaches a predetermined minimum airgap width (w MIN ), which predetermined minimum airgap width (w MIN ) is determined on the basis of a nominal airgap width (w NOM ) and/or a manufacturing tolerance and/or stator temperature and/or rotor temperature and/or a measure of rotor eccentricity; and - injecting the negative Id current into windings of the electrical machine to correct the airgap width. - obtaining a measurement (w AG ) of airgap width during operation of the machine ; - determining a corrective value; characterised in that said corrective value is a negative Id current on the basis of the airgap width measurement (w AG ) when the airgap width measurement (w AG ) reaches a predetermined minimum airgap width (w MIN ), which predetermined minimum airgap width (w MIN ) is determined on the basis of a nominal airgap width (w NOM ) and/or a manufacturing tolerance and/or stator temperature and/or rotor temperature and/or a measure of rotor eccentricity; and - injecting the negative Id current into windings of the electrical machine to correct the airgap width.
Electrohydraulic brake system for a motor vehicle, comprising • a brake master cylinder , which can be actuated by a brake pedal , for actuating wheel brakes , • a pressure generating device , which can be activated electronically, • an additional brake actuator , which can be activated electronically, • an open- and closed-loop control unit , wherein, in a normal mode of operation, the open- and closed-loop control unit detects a braking demand on the basis of the actuation of the brake pedal by the driver and activates the pressure generating device to build up braking torque at the wheel brakes , wherein, if the pressure generating device is not activated or cannot be activated, the driver gains direct access to the wheel brakes and the open- and closed-loop control unit activates the additional brake actuator to build up braking torque in a hydraulic fallback level, wherein in the fallback level, the open- and closed-loop control unit monitors the brake pedal travel characterized in that the open- and closed-loop control unit , when a predetermined pedal travel threshold value is reached, activates the additional brake actuator to build up braking torque, and in that , in the event of a succession of brake pedal actuations by the driver, the pedal travel threshold value is increased at least once. • a brake master cylinder , which can be actuated by a brake pedal , for actuating wheel brakes , • a pressure generating device , which can be activated electronically, • an additional brake actuator , which can be activated electronically, • an open- and closed-loop control unit ,
A differential density absorbent towel paper web product characterized by from 0.05 percent to 20.0 percent by weight of the dry fiber basis of said differential density absorbent towel paper web product of cellulose nano-filaments having an average width ranging from 30 nm to 500 nm and an aspect ratio ranging from 200 to 5000.
A method of operating a wireless device, comprising: receiving (S1205) downlink control information, DCI, from a network node; determining (S1210) a physical downlink shared channel, PDSCH, group based on information in the received DCI; transmitting (S1215) a hybrid automatic repeat request acknowledgement, HARQ-ACK, report to the network node based on the determined PDSCH group; and receiving radio resource control, RRC, configuration information, wherein the method is characterised in that determining the PDSCH group comprises identifying a PDSCH group index within the DCI based on the received RRC configuration information, the RRC configuration information comprises an indication of whether PDSCH grouping functionality is enabled with respect to the wireless device. receiving (S1205) downlink control information, DCI, from a network node; determining (S1210) a physical downlink shared channel, PDSCH, group based on information in the received DCI; transmitting (S1215) a hybrid automatic repeat request acknowledgement, HARQ-ACK, report to the network node based on the determined PDSCH group; and receiving radio resource control, RRC, configuration information, wherein the method is characterised in that determining the PDSCH group comprises identifying a PDSCH group index within the DCI based on the received RRC configuration information, the RRC configuration information comprises an indication of whether PDSCH grouping functionality is enabled with respect to the wireless device.
A catheter device for intrabody surgery, comprising: a processing unit with a rotatable blade assembly or cutting element at the distal end of a drive shaft , the drive shaft being provided with a conveying member , the rotatable blade assembly or cutting element including a hub and a plurality of blades arranged at the hub, each blade being formed having a leading cutting edge and a trailing cutting edge and extending in a plane generally perpendicular to the axis of rotation, the drive shaft passing through an inner area of the processing unit , the inner area formed with a chamber with a conveying member rotationally positioned thereinside, the conveying member having raised surfaces extending outwardly within the chamber , a sleeve slidably arranged at the exterior part of the catheter and movable along the outer area of the processing unit between expanded and retracted positions, the sleeve having an outer wall with a front edge and defining an interior hollow space , at least a part of the cutting element located within the interior hollow space, such that when the sleeve is retracted in the proximal direction, the cutting element is exposed whereas when the sleeve is in the expanded position the cutting element is located within the interior hollow space a cutting region defined by the leading edge of the plurality of blades within the cutting element ; and wherein, in use, upon approaching an occlusion, the blades of the cutting region remove a central area of the occlusion. a processing unit with a rotatable blade assembly or cutting element at the distal end of a drive shaft , the drive shaft being provided with a conveying member , the rotatable blade assembly or cutting element including a hub and a plurality of blades arranged at the hub, each blade being formed having a leading cutting edge and a trailing cutting edge and extending in a plane generally perpendicular to the axis of rotation, the drive shaft passing through an inner area of the processing unit , the inner area formed with a chamber with a conveying member rotationally positioned thereinside, the conveying member having raised surfaces extending outwardly within the chamber , a sleeve slidably arranged at the exterior part of the catheter and movable along the outer area of the processing unit between expanded and retracted positions, the sleeve having an outer wall with a front edge and defining an interior hollow space , at least a part of the cutting element located within the interior hollow space, such that when the sleeve is retracted in the proximal direction, the cutting element is exposed whereas when the sleeve is in the expanded position the cutting element is located within the interior hollow space a cutting region defined by the leading edge of the plurality of blades within the cutting element ; and wherein, in use, upon approaching an occlusion, the blades of the cutting region remove a central area of the occlusion.
An adenovirus or adenoviral vector comprising (a) a nucleic acid sequence encoding the amino acid sequence of SEQ ID NO: 18, (b) a nucleic acid sequence encoding the amino acid sequence of SEQ ID NO: 20, (c) a nucleic acid sequence encoding the amino acid sequence of SEQ ID NO: 21, and (d) a nucleic acid sequence encoding the amino acid sequence of SEQ ID NO: 22.
A connection box for optical waveguides, particularly in the form of a flush-mounted box, containing: a) a cable reservoir for storing different excess lengths of an optical waveguide connection cable , b) a splice cassette comprising a splice receptacle for one or more splices and comprising a fibre receptacle for accommodating different excess lengths on individual optical fibres and/or for accommodating unused optical fibres, c) a holder for accommodating a connection device for connecting an optical conductor to the connection box ,whereby cable reservoir and splice cassette being present in mutually spatially separate regions, characterized in that the cable reservoir is mounted in a movable manner with respect to the splice cassette , so that the splice cassette can be closed using the cable reservoir . a) a cable reservoir for storing different excess lengths of an optical waveguide connection cable , b) a splice cassette comprising a splice receptacle for one or more splices and comprising a fibre receptacle for accommodating different excess lengths on individual optical fibres and/or for accommodating unused optical fibres, c) a holder for accommodating a connection device for connecting an optical conductor to the connection box ,whereby
Fan, in particular for conveying dust-laden gases, having a rotor which is mounted rotatably in a housing and has blades which are shaped convexly in the direction of rotation, and having a nozzle head which rotates with the rotor and has cleaning nozzles , characterized in that in each case at least one of the cleaning nozzles is assigned to the concave rear side of a blade and is directed in such a way thereto that a blowing jet emerging under pressure mainly acts on the rear side of the blade when viewed in the direction of rotation of the rotor .
A method for controlling guiding, signal or alert lights, particularly the signal lights of an emergency escape route in a fire situation, in which method there are controlled sequentially arranged light sources, such as LED light sources, characterized in that in the method, in the first step there are activated sequentially arranged light sources , which are most advantageously arranged in a light source string or at least as part of a light source string, on the basis of a signal received from a fire detector , to a first mode, on which first mode the sequentially arranged light sources are used for indicating the direction of an escape route by the light sources being switched on and off so that there is created an illusion of movement, and to a second mode, in which the light sources are switched to emit continuous light, wherein the light sources are switched from the first mode to a second mode on the basis of a heat detection or flame detection signal received from a fire detector .