A system, comprising: a non-transitory memory; and one or more hardware processors configured to read instructions from the non-transitory memory to cause the system to: for each alert item of a plurality of alert items, which are related to configuration items, CIs, stored in a configuration management database, CMDB, wherein a configuration item, CI, refers to a record for any component in an enterprise network: obtain a score value for each of a plurality of categories, wherein each score value relates to a characteristic or degree of a corresponding category for the respective alert item; obtain a weight value corresponding to each of the plurality of categories, wherein each weight value relates to an importance or criticality of the corresponding category; and calculate a priority score for the respective alert item by adding together products of each score value for the respective alert item and its corresponding weight value; and display the plurality of alert items on a user interface, wherein the plurality of alert items are sorted based on their respective priority scores. a non-transitory memory; and one or more hardware processors configured to read instructions from the non-transitory memory to cause the system to: for each alert item of a plurality of alert items, which are related to configuration items, CIs, stored in a configuration management database, CMDB, wherein a configuration item, CI, refers to a record for any component in an enterprise network: obtain a score value for each of a plurality of categories, wherein each score value relates to a characteristic or degree of a corresponding category for the respective alert item; obtain a weight value corresponding to each of the plurality of categories, wherein each weight value relates to an importance or criticality of the corresponding category; and calculate a priority score for the respective alert item by adding together products of each score value for the respective alert item and its corresponding weight value; and display the plurality of alert items on a user interface, wherein the plurality of alert items are sorted based on their respective priority scores. for each alert item of a plurality of alert items, which are related to configuration items, CIs, stored in a configuration management database, CMDB, wherein a configuration item, CI, refers to a record for any component in an enterprise network: obtain a score value for each of a plurality of categories, wherein each score value relates to a characteristic or degree of a corresponding category for the respective alert item; obtain a weight value corresponding to each of the plurality of categories, wherein each weight value relates to an importance or criticality of the corresponding category; and calculate a priority score for the respective alert item by adding together products of each score value for the respective alert item and its corresponding weight value; and obtain a score value for each of a plurality of categories, wherein each score value relates to a characteristic or degree of a corresponding category for the respective alert item; obtain a weight value corresponding to each of the plurality of categories, wherein each weight value relates to an importance or criticality of the corresponding category; and calculate a priority score for the respective alert item by adding together products of each score value for the respective alert item and its corresponding weight value; and display the plurality of alert items on a user interface, wherein the plurality of alert items are sorted based on their respective priority scores. <EOS>