A method for real time, remote access to and adjustment of a hearing aid of a patient while the patient is located in a normal life environment that is remote from a hearing professional , the access to and adjustment of the hearing aid being made from the hearing professional's computer or mobile device , the method comprising: connecting the hearing professional's computer or mobile device to a cloud-based platform ; connecting from the cloud-based platform to the patient's hearing aid via the patient's mobile device or computer , wherein a wireless read command is sent from the patient's mobile device or computer to the patient's hearing aid for obtaining, by the patient's mobile device or computer , adjustable settings from the patient's hearing aid; communicating the adjustable settings from the patient's hearing aid via the patient's mobile device or computer to the cloud-based platform; communicating the adjustable settings from the cloud-based platform to the hearing professional's computer or mobile device; receiving at the cloud-based platform a changed setting for at least one of the adjustable hearing aid settings from the hearing professional's computer or mobile device and storing the changed setting at the cloud-based platform; communicating the changed setting from the cloud-based platform via the patient's mobile device or computer to the patient's hearing aid and storing the changed settings in the patient's hearing aid; enabling communication of the patient's evaluation of the changed setting to the professional via an audio link or the hearing professional's computer or mobile device; and during an absence of voice communication from the patient, transmitting through the audio link from a microphone in the patient's mobile device or computer environmental sounds of the normal life environment that is remote from the hearing professional so the hearing professional can listen to the sounds in the patient's environment. connecting the hearing professional's computer or mobile device to a cloud-based platform ; connecting from the cloud-based platform to the patient's hearing aid via the patient's mobile device or computer , wherein a wireless read command is sent from the patient's mobile device or computer to the patient's hearing aid for obtaining, by the patient's mobile device or computer , adjustable settings from the patient's hearing aid; communicating the adjustable settings from the patient's hearing aid via the patient's mobile device or computer to the cloud-based platform; communicating the adjustable settings from the cloud-based platform to the hearing professional's computer or mobile device; receiving at the cloud-based platform a changed setting for at least one of the adjustable hearing aid settings from the hearing professional's computer or mobile device and storing the changed setting at the cloud-based platform; communicating the changed setting from the cloud-based platform via the patient's mobile device or computer to the patient's hearing aid and storing the changed settings in the patient's hearing aid; enabling communication of the patient's evaluation of the changed setting to the professional via an audio link or the hearing professional's computer or mobile device; and during an absence of voice communication from the patient, transmitting through the audio link from a microphone in the patient's mobile device or computer environmental sounds of the normal life environment that is remote from the hearing professional so the hearing professional can listen to the sounds in the patient's environment. <EOS>