A computer implemented method for identifying an event impacting a Quality of Experience QoE of an end-user of a network equipment, the method comprising: - Determining an occurrence of said event impacting the QoE of the end-user of the network equipment by determining whether values of parameters collected by said network equipment correspond to values of the same parameters when an event impacting the QoE of an end-user of a network equipment actually occurred, the parameters collected by said network equipment being: - a version of an operating system of said network equipment, - a number of time said end-user has accessed a user-interface of said network equipment, - a number of time a support webpage of an ISP managing said network equipment is accessed, - speed test traffic, - parameters related to the Operating System of said network equipment, - a number of restarts of said network equipment triggered by said end-user, - parameter representative of DHCP, Dynamic Host Configuration Protocol, release/renew events, - parameters indicating Wi-Fi on/off in said network equipment - Upon detection of the occurrence of said event impacting the QoE of the end-user of the network equipment, collecting parameters representative of a communication medium of said network equipment for identifying the causes of said event impacting the QoE of the end-user of the network equipment. - Determining an occurrence of said event impacting the QoE of the end-user of the network equipment by determining whether values of parameters collected by said network equipment correspond to values of the same parameters when an event impacting the QoE of an end-user of a network equipment actually occurred, the parameters collected by said network equipment being: - a version of an operating system of said network equipment, - a number of time said end-user has accessed a user-interface of said network equipment, - a number of time a support webpage of an ISP managing said network equipment is accessed, - speed test traffic, - parameters related to the Operating System of said network equipment, - a number of restarts of said network equipment triggered by said end-user, - parameter representative of DHCP, Dynamic Host Configuration Protocol, release/renew events, - parameters indicating Wi-Fi on/off in said network equipment - a version of an operating system of said network equipment, - a number of time said end-user has accessed a user-interface of said network equipment, - a number of time a support webpage of an ISP managing said network equipment is accessed, - speed test traffic, - parameters related to the Operating System of said network equipment, - a number of restarts of said network equipment triggered by said end-user, - parameter representative of DHCP, Dynamic Host Configuration Protocol, release/renew events, - parameters indicating Wi-Fi on/off in said network equipment - Upon detection of the occurrence of said event impacting the QoE of the end-user of the network equipment, collecting parameters representative of a communication medium of said network equipment for identifying the causes of said event impacting the QoE of the end-user of the network equipment. <EOS>