A system for use in processing a plurality of calls coming into a contact center , each of the plurality of calls comprising a streaming voice signal, the system comprising: an interceptor adapted to receive the plurality of calls, and temporarily store them in short term memory ; and a recognizer , in communication with the interceptor , operative to continuously analyze a call of the plurality of calls to detect occurrence of a predetermined utterance having response-determinative significance to provide a detected utterance, wherein the interceptor is further adapted to delete from the short term memory , based on the detection of the detected utterance, at least one of the temporarily stored calls; and characterised by : a treatment processor , in communication with the recognizer , and adapted to receive electronic inputs from a caller making the call, the treatment processor further comprising a storage component storing historical data; wherein the treatment processor is adapted to determine a responsive action, and wherein said responsive action is determined based on the response-determinative significance corresponding to the detected utterance, on the electronic inputs and on said historical data; wherein electronic inputs are received from the caller making the call in the form of dual-tone, multi-frequency, DTMF, tones, short message service, SMS, messages, e-mail, web form data or telecommunication data. an interceptor adapted to receive the plurality of calls, and temporarily store them in short term memory ; and a recognizer , in communication with the interceptor , operative to continuously analyze a call of the plurality of calls to detect occurrence of a predetermined utterance having response-determinative significance to provide a detected utterance, wherein the interceptor is further adapted to delete from the short term memory , based on the detection of the detected utterance, at least one of the temporarily stored calls; and characterised by : a treatment processor , in communication with the recognizer , and adapted to receive electronic inputs from a caller making the call, the treatment processor further comprising a storage component storing historical data; wherein the treatment processor is adapted to determine a responsive action, and wherein said responsive action is determined based on the response-determinative significance corresponding to the detected utterance, on the electronic inputs and on said historical data; wherein electronic inputs are received from the caller making the call in the form of dual-tone, multi-frequency, DTMF, tones, short message service, SMS, messages, e-mail, web form data or telecommunication data. a treatment processor , in communication with the recognizer , and adapted to receive electronic inputs from a caller making the call, the treatment processor further comprising a storage component storing historical data; wherein the treatment processor is adapted to determine a responsive action, and wherein said responsive action is determined based on the response-determinative significance corresponding to the detected utterance, on the electronic inputs and on said historical data; wherein electronic inputs are received from the caller making the call in the form of dual-tone, multi-frequency, DTMF, tones, short message service, SMS, messages, e-mail, web form data or telecommunication data. <EOS>