A method for routing civilian calls to an associated public-safety officer , the method comprising: receiving a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call; accessing a public-safety incident database and using one of the source identifier number or the target identifier number to identify an incident record most highly correlated with the source identifier number or the target identifier number; determining an incident record priority associated with the incident record within the public-safety incident database, wherein the incident record priority is based on a type of incident identified in the incident record, or an incident type to priority mapping; identifying an associated public-safety officer that is the target of the call, wherein the step of identifying is based on one of the source identifier number, the target identifier number, characterized by : accessing a public-safety officer status database and determining a current status of the associated public-safety officer from the public-safety officer status database ; determining a current status priority of the associated public-safety officer as a function of the current status; when the current status priority is less than the incident record priority, routing the civilian call directly to a mobile device associated with the associated public-safety officer ; and when the current status priority is greater than the incident record priority, routing the civilian call directly to one of a public-safety answering point or an automated voice mail system. receiving a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call; accessing a public-safety incident database and using one of the source identifier number or the target identifier number to identify an incident record most highly correlated with the source identifier number or the target identifier number; determining an incident record priority associated with the incident record within the public-safety incident database, wherein the incident record priority is based on a type of incident identified in the incident record, or an incident type to priority mapping; identifying an associated public-safety officer that is the target of the call, wherein the step of identifying is based on one of the source identifier number, the target identifier number, characterized by : accessing a public-safety officer status database and determining a current status of the associated public-safety officer from the public-safety officer status database ; determining a current status priority of the associated public-safety officer as a function of the current status; when the current status priority is less than the incident record priority, routing the civilian call directly to a mobile device associated with the associated public-safety officer ; and when the current status priority is greater than the incident record priority, routing the civilian call directly to one of a public-safety answering point or an automated voice mail system. accessing a public-safety officer status database and determining a current status of the associated public-safety officer from the public-safety officer status database ; determining a current status priority of the associated public-safety officer as a function of the current status; when the current status priority is less than the incident record priority, routing the civilian call directly to a mobile device associated with the associated public-safety officer ; and when the current status priority is greater than the incident record priority, routing the civilian call directly to one of a public-safety answering point or an automated voice mail system. <EOS>