A distribution method of a call for a mobile agent, comprising the steps of: Receiving (S102) a message for requesting acquisition of agent response service; after determining (S104) that there is no idle online agent who has a skill to serve the call, selecting (S104) one agent from offline agents to serve an incoming call to provide agent response service; and sending (S106) a notification message to a mobile terminal corresponding to the selected offline agent, wherein, the notification message is used for notifying the customer service representative to login a call center system through the mobile terminal to provide the agent response service; wherein, the step of sending (SI06) a notification message to a mobile terminal corresponding to the selected offline agent comprises: determining a login mode of the agent which is a WEB mode or a client application program mode; when the login mode is the WEB mode, the notification message carries an agent Uniform Resource Locator, URL, and is used for notifying the customer service representative to start agent application to login the call center system through an address indicated by the agent URL; and when the login mode is the client application program mode, the notification message is used for notifying the customer service representative to login the call center system by starting an agent application program; wherein, in the WEB mode, a configuration is performed about whether a password is required to prevent an incorrect login of the offline agents during registration of the offline agents in a portal, and in the client application program mode, whether the password is required to be entered or not is configured locally. Receiving (S102) a message for requesting acquisition of agent response service; after determining (S104) that there is no idle online agent who has a skill to serve the call, selecting (S104) one agent from offline agents to serve an incoming call to provide agent response service; and sending (S106) a notification message to a mobile terminal corresponding to the selected offline agent, wherein, the notification message is used for notifying the customer service representative to login a call center system through the mobile terminal to provide the agent response service; wherein, the step of sending (SI06) a notification message to a mobile terminal corresponding to the selected offline agent comprises: determining a login mode of the agent which is a WEB mode or a client application program mode; when the login mode is the WEB mode, the notification message carries an agent Uniform Resource Locator, URL, and is used for notifying the customer service representative to start agent application to login the call center system through an address indicated by the agent URL; and when the login mode is the client application program mode, the notification message is used for notifying the customer service representative to login the call center system by starting an agent application program; determining a login mode of the agent which is a WEB mode or a client application program mode; when the login mode is the WEB mode, the notification message carries an agent Uniform Resource Locator, URL, and is used for notifying the customer service representative to start agent application to login the call center system through an address indicated by the agent URL; and when the login mode is the client application program mode, the notification message is used for notifying the customer service representative to login the call center system by starting an agent application program; wherein, in the WEB mode, a configuration is performed about whether a password is required to prevent an incorrect login of the offline agents during registration of the offline agents in a portal, and in the client application program mode, whether the password is required to be entered or not is configured locally. <EOS>