A method to identify a condition of one or more screens of an electronic device, the method comprising: receiving a request for evaluation of a condition of a screen of a first device or portion thereof via a return application on the first device; allowing presentation of a first graphic on the screen of the first device, wherein the first graphic comprises a first identification code; capturing at least a portion of a first image of the first graphic via a camera of the first device, wherein the first image comprises a reflection of the first graphic on a reflective surface; allowing presentation of one or more second graphics on the screen of the first device; capturing at least a portion of one or more of second images of at least one of the second graphics via a camera of the first device, wherein each of the second images comprises a reflection of at least one of the second graphics on the reflective surface; processing one or more of the second images to determine a condition of the screen of the first device, wherein processing one of the second images comprises: dividing the second image into parts; determining whether one or more of the parts of the second image include damage; identifying parts adjacent to one or more of the parts that include damage; and determining a condition of the screen of the first device based on whether one or more of the parts of one or more of the second images are determined to include damage and whether one or more of the parts adjacent to one of the parts determined to include damage also includes damage. receiving a request for evaluation of a condition of a screen of a first device or portion thereof via a return application on the first device; allowing presentation of a first graphic on the screen of the first device, wherein the first graphic comprises a first identification code; capturing at least a portion of a first image of the first graphic via a camera of the first device, wherein the first image comprises a reflection of the first graphic on a reflective surface; allowing presentation of one or more second graphics on the screen of the first device; capturing at least a portion of one or more of second images of at least one of the second graphics via a camera of the first device, wherein each of the second images comprises a reflection of at least one of the second graphics on the reflective surface; processing one or more of the second images to determine a condition of the screen of the first device, wherein processing one of the second images comprises: dividing the second image into parts; determining whether one or more of the parts of the second image include damage; identifying parts adjacent to one or more of the parts that include damage; and determining a condition of the screen of the first device based on whether one or more of the parts of one or more of the second images are determined to include damage and whether one or more of the parts adjacent to one of the parts determined to include damage also includes damage. dividing the second image into parts; determining whether one or more of the parts of the second image include damage; identifying parts adjacent to one or more of the parts that include damage; and determining a condition of the screen of the first device based on whether one or more of the parts of one or more of the second images are determined to include damage and whether one or more of the parts adjacent to one of the parts determined to include damage also includes damage. <EOS>