An image processing system employing artificial intelligence to electronically guide a technical support session, the image processing system, comprising: at least one processor configured to: receive real-time image data captured by an image sensor of a mobile device at a location of an inoperative product, the real-time image data including at least one image of the inoperative product; perform image recognition on the real-time image data to identify a likely source of inoperability of the product; cause the mobile device to display a plurality of sequential instructions for mitigating inoperability of the product, wherein displaying the plurality of sequential instructions for mitigating the inoperability of the product includes: displaying a movable augmented indicator together with the real-time image data, wherein the movable augmented indicator is anchored to a first functional element of the product; continuously scan the real-time image data to determine whether an error has occurred; determining that the particular instruction has been complied with or that an error has been corrected based on subsequently captured real-time image data; changing an appearance of the movable augmented indicator to indicate the error or that the particular instruction has been complied with; and causing the mobile device to display a subsequent instruction of the plurality of sequential instructions after the particular instruction is determined to have been complied with, the subsequent instruction comprising the movable augmented indicator together with the real-time image data, wherein the movable augmented indicator is anchored to a second functional element of the product. receive real-time image data captured by an image sensor of a mobile device at a location of an inoperative product, the real-time image data including at least one image of the inoperative product; perform image recognition on the real-time image data to identify a likely source of inoperability of the product; cause the mobile device to display a plurality of sequential instructions for mitigating inoperability of the product, wherein displaying the plurality of sequential instructions for mitigating the inoperability of the product includes: displaying a movable augmented indicator together with the real-time image data, wherein the movable augmented indicator is anchored to a first functional element of the product; continuously scan the real-time image data to determine whether an error has occurred; determining that the particular instruction has been complied with or that an error has been corrected based on subsequently captured real-time image data; changing an appearance of the movable augmented indicator to indicate the error or that the particular instruction has been complied with; and causing the mobile device to display a subsequent instruction of the plurality of sequential instructions after the particular instruction is determined to have been complied with, the subsequent instruction comprising the movable augmented indicator together with the real-time image data, wherein the movable augmented indicator is anchored to a second functional element of the product. displaying a movable augmented indicator together with the real-time image data, wherein the movable augmented indicator is anchored to a first functional element of the product; continuously scan the real-time image data to determine whether an error has occurred; determining that the particular instruction has been complied with or that an error has been corrected based on subsequently captured real-time image data; changing an appearance of the movable augmented indicator to indicate the error or that the particular instruction has been complied with; and causing the mobile device to display a subsequent instruction of the plurality of sequential instructions after the particular instruction is determined to have been complied with, the subsequent instruction comprising the movable augmented indicator together with the real-time image data, wherein the movable augmented indicator is anchored to a second functional element of the product.