An apparatus comprising: one or more computer readable storage media; one or more processors; and an information management application embodied in program instructions stored on the one or more computer readable media that, when executed by the one or more processors, direct the one or more processors to: receive a new item request through a user interface to an information management application; initiate a new draft item in response to the new item request, said new draft item comprising a content area where text is typed; and insert an indication of the new draft item in a primary work queue (132, 404, 409) of the information management application so that both the new draft item and a second item are accessible in the primary work queue (132, 404, 409) of the information management application, characterized in that the primary work queue (132, 404, 409) comprises at least two item types, and the information management application further directs the one or more processors to: determine an item type of the new draft item, wherein natural language processing is used to discern item types through interpretation of the text typed in the content area of the new draft item and provide at least one item-specific functionality for the new draft item based the item type of the new draft item. one or more computer readable storage media; one or more processors; and an information management application embodied in program instructions stored on the one or more computer readable media that, when executed by the one or more processors, direct the one or more processors to: receive a new item request through a user interface to an information management application; initiate a new draft item in response to the new item request, said new draft item comprising a content area where text is typed; and insert an indication of the new draft item in a primary work queue (132, 404, 409) of the information management application so that both the new draft item and a second item are accessible in the primary work queue (132, 404, 409) of the information management application, characterized in that the primary work queue (132, 404, 409) comprises at least two item types, and the information management application further directs the one or more processors to: determine an item type of the new draft item, wherein natural language processing is used to discern item types through interpretation of the text typed in the content area of the new draft item and provide at least one item-specific functionality for the new draft item based the item type of the new draft item. receive a new item request through a user interface to an information management application; initiate a new draft item in response to the new item request, said new draft item comprising a content area where text is typed; and insert an indication of the new draft item in a primary work queue (132, 404, 409) of the information management application so that both the new draft item and a second item are accessible in the primary work queue (132, 404, 409) of the information management application, characterized in that the primary work queue (132, 404, 409) comprises at least two item types, and the information management application further directs the one or more processors to: determine an item type of the new draft item, wherein natural language processing is used to discern item types through interpretation of the text typed in the content area of the new draft item and provide at least one item-specific functionality for the new draft item based the item type of the new draft item.