Analytics system for providing service quality information to a Cloud-based remote control system, wherein the Cloud-based remote control system issues control requests to a local control unit for control of a robotic device and wherein a mobile communication network connects the Cloud-based remote control system with the local control unit, the analytics system comprising: a collecting unit adapted to collect service event information in relation to an associated control request issued by the Cloud-based remote control system from the mobile communication network, the local control unit, and/or a monitoring unit monitoring the robotic device; a processing unit adapted to correlate the service event information with the associated control request; calculate at least one key performance indicator from the result of correlation by calculating at least one high level performance indicator reflecting a service quality as control deviation against a control target for a service under control; when at least one high level performance indicator is lower than a predetermined threshold, calculating at least one low level perform indicator reflecting at least one reason for the poor service quality incidence, wherein the at least one low level perform indicator reflects operation of the wireless communication network and/or the Cloud-based remote control system and is used to identify the reason for the poor service quality incidence; analyze the at least one key performance indicator for identification of a poor service quality incidence; and to generate a service quality report based on the result of analysis upon occurrence of a poor service quality incidence; and a reporting unit adapted to communicate the service quality report to the Cloud-based remote control system and/or a network management system of the mobile communication network. a collecting unit adapted to collect service event information in relation to an associated control request issued by the Cloud-based remote control system from the mobile communication network, the local control unit, and/or a monitoring unit monitoring the robotic device; a processing unit adapted to correlate the service event information with the associated control request; calculate at least one key performance indicator from the result of correlation by calculating at least one high level performance indicator reflecting a service quality as control deviation against a control target for a service under control; when at least one high level performance indicator is lower than a predetermined threshold, calculating at least one low level perform indicator reflecting at least one reason for the poor service quality incidence, wherein the at least one low level perform indicator reflects operation of the wireless communication network and/or the Cloud-based remote control system and is used to identify the reason for the poor service quality incidence; analyze the at least one key performance indicator for identification of a poor service quality incidence; and to generate a service quality report based on the result of analysis upon occurrence of a poor service quality incidence; and correlate the service event information with the associated control request; calculate at least one key performance indicator from the result of correlation by calculating at least one high level performance indicator reflecting a service quality as control deviation against a control target for a service under control; when at least one high level performance indicator is lower than a predetermined threshold, calculating at least one low level perform indicator reflecting at least one reason for the poor service quality incidence, wherein the at least one low level perform indicator reflects operation of the wireless communication network and/or the Cloud-based remote control system and is used to identify the reason for the poor service quality incidence; calculating at least one high level performance indicator reflecting a service quality as control deviation against a control target for a service under control; when at least one high level performance indicator is lower than a predetermined threshold, calculating at least one low level perform indicator reflecting at least one reason for the poor service quality incidence, wherein the at least one low level perform indicator reflects operation of the wireless communication network and/or the Cloud-based remote control system and is used to identify the reason for the poor service quality incidence; analyze the at least one key performance indicator for identification of a poor service quality incidence; and to generate a service quality report based on the result of analysis upon occurrence of a poor service quality incidence; and a reporting unit adapted to communicate the service quality report to the Cloud-based remote control system and/or a network management system of the mobile communication network.