A method for managing a potential emergency situation, the method comprising: storing static information regarding a user of a support service, said static information containing at least the telephone number of a portable communication device associated with the user, activating an interaction session between the user of a support service and an intermediary by providing at least user-entered details of an activity to the intermediary, determining a geographical position of the portable communication device associated with the user, storing the information regarding the geographical position of the portable communication device associated with the user, activating collecting, by means of the portable communication device, of at least one type of information by the user and/or establishing communication between the user and the intermediary, storing the information regarding the at least one type of information collected by the user and/or establishing communication between the user and the intermediary, requesting an alarm such that a connection between the user and an entity of interest, such as an emergency service, is established and simultaneously therewith sending at least a first electronic message from the portable communication device to the intermediary, and presenting at least a portion of the stored information content at least to the entity of interest, the method being characterized in that the entity of interest also receives a notification, issued by the intermediary, said notification including the telephone number of the user, and comparing, at the entity of interest, the telephone number contained in the notification either with the telephone number contained in said static information or with the telephone number obtained by the entity of interest from the user as a connection between the user and the entity of interest is established such that the authenticity of the requested alarm is verified by the entity of interest. storing static information regarding a user of a support service, said static information containing at least the telephone number of a portable communication device associated with the user, activating an interaction session between the user of a support service and an intermediary by providing at least user-entered details of an activity to the intermediary, determining a geographical position of the portable communication device associated with the user, storing the information regarding the geographical position of the portable communication device associated with the user, activating collecting, by means of the portable communication device, of at least one type of information by the user and/or establishing communication between the user and the intermediary, storing the information regarding the at least one type of information collected by the user and/or establishing communication between the user and the intermediary, requesting an alarm such that a connection between the user and an entity of interest, such as an emergency service, is established and simultaneously therewith sending at least a first electronic message from the portable communication device to the intermediary, and presenting at least a portion of the stored information content at least to the entity of interest, the method being characterized in that the entity of interest also receives a notification, issued by the intermediary, said notification including the telephone number of the user, and comparing, at the entity of interest, the telephone number contained in the notification either with the telephone number contained in said static information or with the telephone number obtained by the entity of interest from the user as a connection between the user and the entity of interest is established such that the authenticity of the requested alarm is verified by the entity of interest.