A printing management device configured to decide output conditions of a printed matter according to a customer's order information, comprising: a customer property database configured to accumulate history data associated with classification information on at least one of usage and content type of a printed matter provided in past dealings with each customer, an image quality index showing quality of the printed matter by a numerical value and customer's evaluation with respect to the printed matter; a printer property database configured to record printer property data in which conditions at a time of printing in each printer of multiple printers and an image quality index realized on the conditions are associated; target image quality index decision means configured to decide a target image quality index showing target quality of a printed matter according to the order information using the history data accumulated in the customer property database; printout condition decision means (54,56,60,64) configured to select a printer to be used to acquire a printed matter based on the order information, and conditions at a time of printing, with reference to the printer property database according to the order information and the target image quality index, and output information on selected output conditions; and image quality distribution generation means configured to generate image quality distribution data showing distribution of image quality indices for which the customer's evaluation with respect to the printed matter is that the customer is satisfied with the quality of a printed matter, from the history data accumulated in the customer property database, wherein the image quality distribution data is used when the target image quality index is decided. a customer property database configured to accumulate history data associated with classification information on at least one of usage and content type of a printed matter provided in past dealings with each customer, an image quality index showing quality of the printed matter by a numerical value and customer's evaluation with respect to the printed matter; a printer property database configured to record printer property data in which conditions at a time of printing in each printer of multiple printers and an image quality index realized on the conditions are associated; target image quality index decision means configured to decide a target image quality index showing target quality of a printed matter according to the order information using the history data accumulated in the customer property database; printout condition decision means (54,56,60,64) configured to select a printer to be used to acquire a printed matter based on the order information, and conditions at a time of printing, with reference to the printer property database according to the order information and the target image quality index, and output information on selected output conditions; and image quality distribution generation means configured to generate image quality distribution data showing distribution of image quality indices for which the customer's evaluation with respect to the printed matter is that the customer is satisfied with the quality of a printed matter, from the history data accumulated in the customer property database, wherein the image quality distribution data is used when the target image quality index is decided.