A method for providing performance tuning and benchmarking services to a customer database, the method comprising: initiating by a service provider computer system one or more performance tuning and benchmarking services; capturing by the service provider system through a gateway data from the customer database for a first set of metrics related to performance of the customer database for a first period of a defined term of the performance tuning and benchmarking services; performing by the service provider computer system a performance review of the customer database based on the captured data for the first set of metrics; and providing by the service provider computer system through a portal a first set of one or more reports based on results of performing the performance review on the captured data; characterized in that the method further comprises: identifying by the service provider system based at least in part on indications received through the portal a second set of metrics for continued monitoring and a threshold associated with each of the second set of metrics; capturing by the service provider system through the gateway data from the customer database for a second set of metrics related to performance of the customer database for a second period of the defined term of the performance tuning and benchmarking services; performing by the service provider computer system a performance review of the customer database based on the captured data for the second set of metrics; and providing by the service provider computer system through the portal a second set of one or more reports based on results of performing the performance review on the captured data. initiating by a service provider computer system one or more performance tuning and benchmarking services; capturing by the service provider system through a gateway data from the customer database for a first set of metrics related to performance of the customer database for a first period of a defined term of the performance tuning and benchmarking services; performing by the service provider computer system a performance review of the customer database based on the captured data for the first set of metrics; and providing by the service provider computer system through a portal a first set of one or more reports based on results of performing the performance review on the captured data; characterized in that the method further comprises: identifying by the service provider system based at least in part on indications received through the portal a second set of metrics for continued monitoring and a threshold associated with each of the second set of metrics; capturing by the service provider system through the gateway data from the customer database for a second set of metrics related to performance of the customer database for a second period of the defined term of the performance tuning and benchmarking services; performing by the service provider computer system a performance review of the customer database based on the captured data for the second set of metrics; and providing by the service provider computer system through the portal a second set of one or more reports based on results of performing the performance review on the captured data. identifying by the service provider system based at least in part on indications received through the portal a second set of metrics for continued monitoring and a threshold associated with each of the second set of metrics; capturing by the service provider system through the gateway data from the customer database for a second set of metrics related to performance of the customer database for a second period of the defined term of the performance tuning and benchmarking services; performing by the service provider computer system a performance review of the customer database based on the captured data for the second set of metrics; and providing by the service provider computer system through the portal a second set of one or more reports based on results of performing the performance review on the captured data.