A method for providing a communication session comprising: entering in a voice phone of a hearing-capable user a called party number of a relay service; establishing a first segment of a communication session between the voice phone of the hearing-capable user and the relay service; retrieving a profile of a hearing-impaired service user that receives calls from the relay service; and attempting to establish a second segment of the communication session between the relay service and a communication device associated with the hearing-impaired user according to a first attempt, characterized in that the profile comprises a list, stored by the relay service, of a plurality of communication devices (12A-E) associated with the hearing-impaired user identifying an order of preference for communicating with the hearing-impaired user, and further by: attempting to establish the second segment of the communication session in the first attempt between the relay service and a most preferred communication device selected from the list of the plurality of communication devices (12A-E) by the relay service: placing a call request into a call queue in a service system that handles calls relating to the hearing-impaired user's most preferred communication device; and the service system attempting to establish the call to the most preferred communication device when the hearing-capable user is connected to an interpreter or communications assistant; attempting to establish the second segment of the communication session according to a second attempt in response to a failure by the first attempt to establish the second segment of communication session between the relay service and a next most preferred communication device selected from the list by the relay service: forwarding the call request into a call queue in a service system that handles calls relating to the hearing-impaired user's next most preferred communication device; the service system attempting to establish the call to the next most preferred communication device when an interpreter or communications assistant is ready to receive the call request. entering in a voice phone of a hearing-capable user a called party number of a relay service; establishing a first segment of a communication session between the voice phone of the hearing-capable user and the relay service; retrieving a profile of a hearing-impaired service user that receives calls from the relay service; and attempting to establish a second segment of the communication session between the relay service and a communication device associated with the hearing-impaired user according to a first attempt, characterized in that the profile comprises a list, stored by the relay service, of a plurality of communication devices (12A-E) associated with the hearing-impaired user identifying an order of preference for communicating with the hearing-impaired user, and further by: attempting to establish the second segment of the communication session in the first attempt between the relay service and a most preferred communication device selected from the list of the plurality of communication devices (12A-E) by the relay service: placing a call request into a call queue in a service system that handles calls relating to the hearing-impaired user's most preferred communication device; and the service system attempting to establish the call to the most preferred communication device when the hearing-capable user is connected to an interpreter or communications assistant; placing a call request into a call queue in a service system that handles calls relating to the hearing-impaired user's most preferred communication device; and the service system attempting to establish the call to the most preferred communication device when the hearing-capable user is connected to an interpreter or communications assistant; attempting to establish the second segment of the communication session according to a second attempt in response to a failure by the first attempt to establish the second segment of communication session between the relay service and a next most preferred communication device selected from the list by the relay service: forwarding the call request into a call queue in a service system that handles calls relating to the hearing-impaired user's next most preferred communication device; the service system attempting to establish the call to the next most preferred communication device when an interpreter or communications assistant is ready to receive the call request. forwarding the call request into a call queue in a service system that handles calls relating to the hearing-impaired user's next most preferred communication device; the service system attempting to establish the call to the next most preferred communication device when an interpreter or communications assistant is ready to receive the call request.