A remote management method enabling a remote management server to manage at least a Set Top Box, comprising a transmission to said at least a Set Top Box of a Customer premises equipment Wide area network Management Protocol command (52, 72, 76) requesting a retrieval of parameters from said at least a Set Top Box, said parameters comprising at least one of: - capabilities related parameters, at least one of: a list of audio standards supported by said at least a Set Top Box; a list of video standards supported by said at least a Set Top Box; a number of audio/video players supported by the at least a Set Top Box; a list of network protocols for audio/video streaming supported by the at least a Set Top Box; information representative of a Personal Video Recording functionality supported by the at least a Set Top Box; information representative of support by the at least a Set Top Box for Conditional Access via a smart card; and a list, per supported audio/video player, of supported audio/video player profiles and levels; - audio/video profile parameters specific to Internet Group Management Protocol clients when used for channel change, at least one of: a Diffserv code point to be used for outgoing IGMP packets for an audio/video profile; a VLAN identifier to be used for outgoing IGMP packets for an audio/video profile; and an Ethernet priority code to be used for outgoing IGMP packets for an audio/video profile; - audio/video profile parameters specific to an audio/video stream being processed, at least one of: information on a status of an audio/video stream currently being processed; information on a channel name of a channel currently being processed; a type of audio/video standard currently being processed; information on an audio language being currently being processed; - audience statistics related parameters, that record what the Set Top Box has been receiving. - capabilities related parameters, at least one of: a list of audio standards supported by said at least a Set Top Box; a list of video standards supported by said at least a Set Top Box; a number of audio/video players supported by the at least a Set Top Box; a list of network protocols for audio/video streaming supported by the at least a Set Top Box; information representative of a Personal Video Recording functionality supported by the at least a Set Top Box; information representative of support by the at least a Set Top Box for Conditional Access via a smart card; and a list, per supported audio/video player, of supported audio/video player profiles and levels; a list of audio standards supported by said at least a Set Top Box; a list of video standards supported by said at least a Set Top Box; a number of audio/video players supported by the at least a Set Top Box; a list of network protocols for audio/video streaming supported by the at least a Set Top Box; information representative of a Personal Video Recording functionality supported by the at least a Set Top Box; information representative of support by the at least a Set Top Box for Conditional Access via a smart card; and a list, per supported audio/video player, of supported audio/video player profiles and levels; - audio/video profile parameters specific to Internet Group Management Protocol clients when used for channel change, at least one of: a Diffserv code point to be used for outgoing IGMP packets for an audio/video profile; a VLAN identifier to be used for outgoing IGMP packets for an audio/video profile; and an Ethernet priority code to be used for outgoing IGMP packets for an audio/video profile; a Diffserv code point to be used for outgoing IGMP packets for an audio/video profile; a VLAN identifier to be used for outgoing IGMP packets for an audio/video profile; and an Ethernet priority code to be used for outgoing IGMP packets for an audio/video profile; - audio/video profile parameters specific to an audio/video stream being processed, at least one of: information on a status of an audio/video stream currently being processed; information on a channel name of a channel currently being processed; a type of audio/video standard currently being processed; information on an audio language being currently being processed; information on a status of an audio/video stream currently being processed; information on a channel name of a channel currently being processed; a type of audio/video standard currently being processed; information on an audio language being currently being processed; - audience statistics related parameters, that record what the Set Top Box has been receiving.