A method of communication facilitation, the method being performed by a communication facilitator in communication with a sender device and a recipient device over a network, the method comprising: receiving, from the sender device, a communication request for a communication with a recipient; characterised in that the method further comprises: receiving, from the sender device, a selection of the recipient from a directory of the communication facilitator that lists the recipient's name but does not list contact information for the recipient device; providing, to the sender device, a query to collect information about the communication including at least a nature of the communication; receiving, from the sender device, a sender response to the query, the sender response comprising information about the communication specifying at least the nature of the communication; determining a mode of contact, from among a plurality of modes of contact available for the recipient device, based upon the nature of the communication specified in the sender response to the query and one or more rules for selecting from among the plurality of modes of contact available for the recipient device; and sending a communication to the recipient device using the determined mode of contact, wherein the communication to the recipient device includes pre-disclosure information about the nature of the communication. receiving, from the sender device, a communication request for a communication with a recipient; characterised in that the method further comprises: receiving, from the sender device, a selection of the recipient from a directory of the communication facilitator that lists the recipient's name but does not list contact information for the recipient device; providing, to the sender device, a query to collect information about the communication including at least a nature of the communication; receiving, from the sender device, a sender response to the query, the sender response comprising information about the communication specifying at least the nature of the communication; determining a mode of contact, from among a plurality of modes of contact available for the recipient device, based upon the nature of the communication specified in the sender response to the query and one or more rules for selecting from among the plurality of modes of contact available for the recipient device; and sending a communication to the recipient device using the determined mode of contact, wherein the communication to the recipient device includes pre-disclosure information about the nature of the communication. receiving, from the sender device, a selection of the recipient from a directory of the communication facilitator that lists the recipient's name but does not list contact information for the recipient device; providing, to the sender device, a query to collect information about the communication including at least a nature of the communication; receiving, from the sender device, a sender response to the query, the sender response comprising information about the communication specifying at least the nature of the communication; determining a mode of contact, from among a plurality of modes of contact available for the recipient device, based upon the nature of the communication specified in the sender response to the query and one or more rules for selecting from among the plurality of modes of contact available for the recipient device; and sending a communication to the recipient device using the determined mode of contact, wherein the communication to the recipient device includes pre-disclosure information about the nature of the communication.