Method for identifying malfunctions in the management of calls in a telephone cell comprising the steps of: - providing at least one memory unit configured for receiving and recording data; - providing at least one processing unit in signal communication with the memory unit and configured to process and record data in the memory unit; - providing a plurality of telephone cells in signal communication with the data processing unit and with the memory unit, - detecting by means of each telephone cell call endings that took place in said telephone cell and signal connections between a user and said telephone cell; - acquiring a first set of data relating to each call ending detected by each telephone cell, said first set of data comprising at least one identifier code of said user of said call ending and a time instant of said call ending and geographic coordinates of said cell in which said call ending is detected; - acquiring a second set of data relating to each signal connection detected by each telephone cell; - storing in said memory unit every call ending detected and every signal connection detected and each first set of data acquired and each second set of data acquired; - identifying by means of said processing unit which ones among said call endings detected by each telephone cell are dropped calls; - associating by means of said processing unit to each identified dropped call said second set of data for each signal connection between said identifier code of said user associated with the identified dropped call and said telephone cell that took place in a first time interval between a first instant of time prior to said time instant of said dropped call and a second instant of time subsequent to said time instant of said dropped call; - building by means of said processing unit for each dropped call identified in each telephone cell at least one index relating to geographic coordinates of said telephone cell associated with said dropped call and of the at least another telephone cell associated with said last signal connection before said dropped call; - calculating for each telephone cell by means of said processing unit an effective mean of said built indexes; - providing to said processing unit for each telephone cell at least one sample mean relating to said geographic coordinates between said telephone cell associated with a dropped call and at least another telephone cell associated with said last signal connection before said dropped call; - processing by means of the processing unit said effective mean and said sample mean to calculate a significant parameter for each telephone cell; - comparing by means of said processing unit said significant parameter with a pre-set threshold value; - reporting a malfunction of the telephone cell when the value of said significant parameter is higher than said pre-set threshold value. - providing at least one memory unit configured for receiving and recording data; - providing at least one processing unit in signal communication with the memory unit and configured to process and record data in the memory unit; - providing a plurality of telephone cells in signal communication with the data processing unit and with the memory unit, - detecting by means of each telephone cell call endings that took place in said telephone cell and signal connections between a user and said telephone cell; - acquiring a first set of data relating to each call ending detected by each telephone cell, said first set of data comprising at least one identifier code of said user of said call ending and a time instant of said call ending and geographic coordinates of said cell in which said call ending is detected; - acquiring a second set of data relating to each signal connection detected by each telephone cell; - storing in said memory unit every call ending detected and every signal connection detected and each first set of data acquired and each second set of data acquired; - identifying by means of said processing unit which ones among said call endings detected by each telephone cell are dropped calls; - associating by means of said processing unit to each identified dropped call said second set of data for each signal connection between said identifier code of said user associated with the identified dropped call and said telephone cell that took place in a first time interval between a first instant of time prior to said time instant of said dropped call and a second instant of time subsequent to said time instant of said dropped call; - building by means of said processing unit for each dropped call identified in each telephone cell at least one index relating to geographic coordinates of said telephone cell associated with said dropped call and of the at least another telephone cell associated with said last signal connection before said dropped call; - calculating for each telephone cell by means of said processing unit an effective mean of said built indexes; - providing to said processing unit for each telephone cell at least one sample mean relating to said geographic coordinates between said telephone cell associated with a dropped call and at least another telephone cell associated with said last signal connection before said dropped call; - processing by means of the processing unit said effective mean and said sample mean to calculate a significant parameter for each telephone cell; - comparing by means of said processing unit said significant parameter with a pre-set threshold value; - reporting a malfunction of the telephone cell when the value of said significant parameter is higher than said pre-set threshold value.