A method comprising: receiving from a user, by a technical support network located a remote site, a request regarding an electronic system including a television receiver; retrieving, by the technical support network, from a database an identity associated with the request; ascertaining, by the technical support network, that the request is associated with the television receiver based on the identity; transmitting, by the technical support network, to the television receiver, a first request to transmit a state of batteries in a remote control associated with the television receiver to the technical support network in response to ascertaining that the request is associated with the television receiver; receiving, by the television receiver, the first request to transmit the state of batteries in the remote control; transmitting, by the television receiver, to the remote control a second request to transmit the state of batteries in the remote control, in response to receiving the first request; receiving, by the television receiver, from the remote control a first status message regarding the state of the batteries in the remote control; transmitting, by the television receiver, to the technical support network a second status message regarding the state of the batteries in the remote control, in response to receiving the first status message; receiving, by the technical support network, a signal from the television receiver indicative of the state of the batteries in the remote control associated with the television receiver; generating, by the technical support network, a notification that the batteries are in a depleted state; and transmitting, by the technical support network, the notification to a device associated with the request without assistance of an operator of the technical support network. receiving from a user, by a technical support network located a remote site, a request regarding an electronic system including a television receiver; retrieving, by the technical support network, from a database an identity associated with the request; ascertaining, by the technical support network, that the request is associated with the television receiver based on the identity; transmitting, by the technical support network, to the television receiver, a first request to transmit a state of batteries in a remote control associated with the television receiver to the technical support network in response to ascertaining that the request is associated with the television receiver; receiving, by the television receiver, the first request to transmit the state of batteries in the remote control; transmitting, by the television receiver, to the remote control a second request to transmit the state of batteries in the remote control, in response to receiving the first request; receiving, by the television receiver, from the remote control a first status message regarding the state of the batteries in the remote control; transmitting, by the television receiver, to the technical support network a second status message regarding the state of the batteries in the remote control, in response to receiving the first status message; receiving, by the technical support network, a signal from the television receiver indicative of the state of the batteries in the remote control associated with the television receiver; generating, by the technical support network, a notification that the batteries are in a depleted state; and transmitting, by the technical support network, the notification to a device associated with the request without assistance of an operator of the technical support network.