A mobile device configured to enable an individual to perform incident management using the mobile device, comprising: a user interface including a display; a network interface; and a controller operably coupled to the user interface and the network interface, the controller configured to: receive an indication of an alarm having an alarm type and an alarm location via the network interface; display, on the display, a map comprising; an alarm icon representing the received alarm and alarm type, the alarm icon placed on the map at the alarm location; an emergency service icon (143; 145; 147) representing an emergency service that services the alarm type of the alarm and that services the alarm location, the emergency service having an emergency service location, the emergency service icon placed on the map at the emergency service location; accept a selection of the emergency service icon via the user interface; and upon selection of the emergency service icon, and in response thereto, initiate a communication with the emergency service that services the alarm location; wherein the emergency service includes at least one of a fire department, a police department, a security service and an ambulance service. a user interface including a display; a network interface; and a controller operably coupled to the user interface and the network interface, the controller configured to: receive an indication of an alarm having an alarm type and an alarm location via the network interface; display, on the display, a map comprising; an alarm icon representing the received alarm and alarm type, the alarm icon placed on the map at the alarm location; an emergency service icon (143; 145; 147) representing an emergency service that services the alarm type of the alarm and that services the alarm location, the emergency service having an emergency service location, the emergency service icon placed on the map at the emergency service location; accept a selection of the emergency service icon via the user interface; and upon selection of the emergency service icon, and in response thereto, initiate a communication with the emergency service that services the alarm location; wherein the emergency service includes at least one of a fire department, a police department, a security service and an ambulance service. operably coupled to the user interface and the network interface, the controller configured to: receive an indication of an alarm having an alarm type and an alarm location via the network interface; display, on the display, a map comprising; an alarm icon receive an indication of an alarm having an alarm type and an alarm location via the network interface; display, on the display, a map comprising; an alarm icon representing the received alarm and alarm type, the alarm icon placed on the map at the alarm location; an emergency service icon (143; 145; 147) representing an emergency service that services the alarm type of the alarm and that services the alarm location, the emergency service having an emergency service location, the emergency service icon placed on the map at the emergency service location; accept a selection of the emergency service icon via the user interface; and upon selection of the emergency service icon, and in response thereto, initiate a communication with the emergency service that services the alarm location; wherein the emergency service includes at least one of a fire department, a police department, a security service and an ambulance service.