Hearing device system comprising at least one hearing device (11;11'), said system comprising: - an input transducer (13;13') adapted to receive incoming acoustical sound (5;5') and to convert said incoming acoustical sound into audio-representing signals; - a signal processor adapted to process said audio-representing signals; - an output transducer adapted to convert audio-representing signals obtained from said incoming acoustical sound (5;5') into signals to be perceived by a user of the at least one hearing device (11;11'); and - a transmitter adapted to transmit audio-representing signals obtained from said incoming acoustical sound (5;5') to a long-range communication network (21;21'), wherein said system is operable in a normal operation mode, in which: - said input transducer (13; 13') is adapted to receive said incoming acoustical sound (5; 5') and to convert it into said audio-representing signals; - said signal processor is adapted to process said audio-representing signals obtained from said incoming acoustical sound (5;5') thus generating processed audio-representing signals; and - said output transducer is adapted to convert said processed audio-representing signals into said signals (6;6') to be perceived by said user of said at least one hearing device (11; 11'), and characterised in that said system is further operable in a maintenance mode, in which: - said transmitter is adapted to transmit said processed audio-representing signals (7, 72) and said audio-representing signals (7, 71) from the hearing device system to a remotely located hearing device support provider via a long-range communication connection (21;21') comprising said long-range communication network (21;21') without appreciable delay and to receive support from said hearing device support provider in reaction to said transmission of said processed audio-representing signals (7,72) and said audio-representing signals (7,71). - an input transducer (13;13') adapted to receive incoming acoustical sound (5;5') and to convert said incoming acoustical sound into audio-representing signals; - a signal processor adapted to process said audio-representing signals; - an output transducer adapted to convert audio-representing signals obtained from said incoming acoustical sound (5;5') into signals to be perceived by a user of the at least one hearing device (11;11'); and - a transmitter adapted to transmit audio-representing signals obtained from said incoming acoustical sound (5;5') to a long-range communication network (21;21'), - said input transducer (13; 13') is adapted to receive said incoming acoustical sound (5; 5') and to convert it into said audio-representing signals; - said signal processor is adapted to process said audio-representing signals obtained from said incoming acoustical sound (5;5') thus generating processed audio-representing signals; and - said output transducer is adapted to convert said processed audio-representing signals into said signals (6;6') to be perceived by said user of said at least one hearing device (11; 11'), - said transmitter is adapted to transmit said processed audio-representing signals (7, 72) and said audio-representing signals (7, 71) from the hearing device system to a remotely located hearing device support provider via a long-range communication connection (21;21') comprising said long-range communication network (21;21') without appreciable delay and to receive support from said hearing device support provider in reaction to said transmission of said processed audio-representing signals (7,72) and said audio-representing signals (7,71).