A communication processing method, comprising: receiving, at a management server, terminal information sent by a terminal; allocating, by the management server, a group parameter to the terminal according to the terminal information, so that the terminal joins a terminal group corresponding to a group identifier by sending a message carrying the group parameter to an Extensible Messaging and Presence Protocol XMPP server, wherein the group parameter comprises the group identifier; characterized in that the method is further comprising: sending, by the management server, to the XMPP server, a first communication message carrying the group identifier corresponding to the terminal group, so that the XMPP server sends a second communication message to each terminal in the terminal group according to the first communication message; wherein after the sending, to the XMPP server, a first communication message carrying the group identifier corresponding to the terminal group, so that the XMPP server sends a second communication message to each terminal in the terminal group according to the first communication message, the method further comprises: if the first communication message comprises a connection request, receiving, by the management server, a management session establishment request that is sent by each terminal according to the second communication message, and establishing a management session with each terminal; or if the first communication message comprises an operation command, receiving, by the management server, a response message from each terminal after each terminal executes the operation command. receiving, at a management server, terminal information sent by a terminal; allocating, by the management server, a group parameter to the terminal according to the terminal information, so that the terminal joins a terminal group corresponding to a group identifier by sending a message carrying the group parameter to an Extensible Messaging and Presence Protocol XMPP server, wherein the group parameter comprises the group identifier; characterized in that the method is further comprising: sending, by the management server, to the XMPP server, a first communication message carrying the group identifier corresponding to the terminal group, so that the XMPP server sends a second communication message to each terminal in the terminal group according to the first communication message; wherein after the sending, to the XMPP server, a first communication message carrying the group identifier corresponding to the terminal group, so that the XMPP server sends a second communication message to each terminal in the terminal group according to the first communication message, the method further comprises: if the first communication message comprises a connection request, receiving, by the management server, a management session establishment request that is sent by each terminal according to the second communication message, and establishing a management session with each terminal; or if the first communication message comprises an operation command, receiving, by the management server, a response message from each terminal after each terminal executes the operation command. sending, by the management server, to the XMPP server, a first communication message carrying the group identifier corresponding to the terminal group, so that the XMPP server sends a second communication message to each terminal in the terminal group according to the first communication message; wherein after the sending, to the XMPP server, a first communication message carrying the group identifier corresponding to the terminal group, so that the XMPP server sends a second communication message to each terminal in the terminal group according to the first communication message, the method further comprises: if the first communication message comprises a connection request, receiving, by the management server, a management session establishment request that is sent by each terminal according to the second communication message, and establishing a management session with each terminal; or if the first communication message comprises an operation command, receiving, by the management server, a response message from each terminal after each terminal executes the operation command. if the first communication message comprises a connection request, receiving, by the management server, a management session establishment request that is sent by each terminal according to the second communication message, and establishing a management session with each terminal; or if the first communication message comprises an operation command, receiving, by the management server, a response message from each terminal after each terminal executes the operation command.