A system for authenticating and identifying customers: one or more processors; a memory communicably coupled to the one or more processors and storing: an interest module including instructions that when executed by the one or more processors cause the system to: receive a call, wherein the call is associated with a customer of a plurality of customers; retrieve a customer profile associated with the customer; determine an audio-of-interest associated with the customer based on the customer profile, wherein each customer is associated with a different kind of audio-of-interest; identify where the audio-of-interest is spoken by the customer in the received call; and store a pointer to the audio-of-interest with a recording of the received call; and a biometrics module including instructions that when executed by the one or more processors cause the system to: receive the audio-of-interest from the received call using the stored pointer; retrieve one or more voiceprints associated with the customer; based on the one or more voiceprints and the audio-of-interest, determine if the customer is authenticated; and if it is determined that the customer is authenticated, transmit a message that the customer is authenticated and the interest module to update the retrieved one or more voiceprints using the audio-of interest. one or more processors; a memory communicably coupled to the one or more processors and storing: an interest module including instructions that when executed by the one or more processors cause the system to: receive a call, wherein the call is associated with a customer of a plurality of customers; retrieve a customer profile associated with the customer; determine an audio-of-interest associated with the customer based on the customer profile, wherein each customer is associated with a different kind of audio-of-interest; identify where the audio-of-interest is spoken by the customer in the received call; and store a pointer to the audio-of-interest with a recording of the received call; and a biometrics module including instructions that when executed by the one or more processors cause the system to: receive the audio-of-interest from the received call using the stored pointer; retrieve one or more voiceprints associated with the customer; based on the one or more voiceprints and the audio-of-interest, determine if the customer is authenticated; and if it is determined that the customer is authenticated, transmit a message that the customer is authenticated and the interest module to update the retrieved one or more voiceprints using the audio-of interest. an interest module including instructions that when executed by the one or more processors cause the system to: receive a call, wherein the call is associated with a customer of a plurality of customers; retrieve a customer profile associated with the customer; determine an audio-of-interest associated with the customer based on the customer profile, wherein each customer is associated with a different kind of audio-of-interest; identify where the audio-of-interest is spoken by the customer in the received call; and store a pointer to the audio-of-interest with a recording of the received call; and receive a call, wherein the call is associated with a customer of a plurality of customers; retrieve a customer profile associated with the customer; determine an audio-of-interest associated with the customer based on the customer profile, wherein each customer is associated with a different kind of audio-of-interest; identify where the audio-of-interest is spoken by the customer in the received call; and store a pointer to the audio-of-interest with a recording of the received call; and a biometrics module including instructions that when executed by the one or more processors cause the system to: receive the audio-of-interest from the received call using the stored pointer; retrieve one or more voiceprints associated with the customer; based on the one or more voiceprints and the audio-of-interest, determine if the customer is authenticated; and if it is determined that the customer is authenticated, transmit a message that the customer is authenticated and the interest module to update the retrieved one or more voiceprints using the audio-of interest. receive the audio-of-interest from the received call using the stored pointer; retrieve one or more voiceprints associated with the customer; based on the one or more voiceprints and the audio-of-interest, determine if the customer is authenticated; and if it is determined that the customer is authenticated, transmit a message that the customer is authenticated and the interest module to update the retrieved one or more voiceprints using the audio-of interest.