A voice service interface apparatus for enabling user control of a gateway through a voice service process, the voice service interface apparatus comprising: a voice over Internet Protocol, VoIP, service controller adapted to: interface with a telephonic communication device of a user to receive a call, determine whether a phone number associated with the telephonic communication device matches a registered phone number of the user or a user input received from the telephonic communication device matches a predetermined dial-in code for triggering the voice service process, and in response to determining that the phone number associated with the telephonic communication device matches the registered phone number of the user or the user input matches the predetermined dial-in code: transmit one or more audio recordings to the telephonic communication device that prompt the user for different input relating to different gateway functions or settings, wherein the different input includes at least one of providing different voice responses and pressing different buttons of the telephonic communication device, receive one or more user inputs relating to one or more gateway functions or settings from said telephonic communication device in response to the one or more audio recordings, and process the one or more user inputs relating to the one or more gateway functions or settings to generate gateway configuration entries; and a gateway controller adapted to: receive said gateway configuration entries from said VoIP service controller, wherein said gateway configuration entries are adapted to change function features of said gateway, and parse and apply said gateway configuration entries to perform one or more of control, configuration, and diagnosis of said gateway based on the voice service process. a voice over Internet Protocol, VoIP, service controller adapted to: interface with a telephonic communication device of a user to receive a call, determine whether a phone number associated with the telephonic communication device matches a registered phone number of the user or a user input received from the telephonic communication device matches a predetermined dial-in code for triggering the voice service process, and in response to determining that the phone number associated with the telephonic communication device matches the registered phone number of the user or the user input matches the predetermined dial-in code: transmit one or more audio recordings to the telephonic communication device that prompt the user for different input relating to different gateway functions or settings, wherein the different input includes at least one of providing different voice responses and pressing different buttons of the telephonic communication device, receive one or more user inputs relating to one or more gateway functions or settings from said telephonic communication device in response to the one or more audio recordings, and process the one or more user inputs relating to the one or more gateway functions or settings to generate gateway configuration entries; and interface with a telephonic communication device of a user to receive a call, determine whether a phone number associated with the telephonic communication device matches a registered phone number of the user or a user input received from the telephonic communication device matches a predetermined dial-in code for triggering the voice service process, and in response to determining that the phone number associated with the telephonic communication device matches the registered phone number of the user or the user input matches the predetermined dial-in code: transmit one or more audio recordings to the telephonic communication device that prompt the user for different input relating to different gateway functions or settings, wherein the different input includes at least one of providing different voice responses and pressing different buttons of the telephonic communication device, receive one or more user inputs relating to one or more gateway functions or settings from said telephonic communication device in response to the one or more audio recordings, and process the one or more user inputs relating to the one or more gateway functions or settings to generate gateway configuration entries; and transmit one or more audio recordings to the telephonic communication device that prompt the user for different input relating to different gateway functions or settings, wherein the different input includes at least one of providing different voice responses and pressing different buttons of the telephonic communication device, receive one or more user inputs relating to one or more gateway functions or settings from said telephonic communication device in response to the one or more audio recordings, and process the one or more user inputs relating to the one or more gateway functions or settings to generate gateway configuration entries; and a gateway controller adapted to: receive said gateway configuration entries from said VoIP service controller, wherein said gateway configuration entries are adapted to change function features of said gateway, and parse and apply said gateway configuration entries to perform one or more of control, configuration, and diagnosis of said gateway based on the voice service process. receive said gateway configuration entries from said VoIP service controller, wherein said gateway configuration entries are adapted to change function features of said gateway, and parse and apply said gateway configuration entries to perform one or more of control, configuration, and diagnosis of said gateway based on the voice service process.