Method for analyzing the distribution of persons in a free queue, proceeding from position information, wherein a free queue is a queue whose members are situated in a substantially continuous zone and whose end position is known, but not the position of the beginning of the queue and the shape of the queue within a genuinely two-dimensional zone, comprising the following steps: a) subdividing a monitoring region comprising the free queue into a plurality of positions; wherein a position is a region of physical space b) proceeding from the position information, identifying persons assigned to the free queue; c) tracking the identified persons; d) at least for a portion of the identified persons, tracking a current waiting time in the free queue; e) at least for a portion of the positions of the monitoring region, assigning the current waiting time of one or a plurality of the identified persons situated at the corresponding positions; and f) Averaging the waiting times of a plurality of persons situated at a specific position during a monitoring time period before the positions are classified into classes, wherein i. waiting times of those persons who were situated at the specific position during a predefinable period of time before an evaluation point in time are taken into account for the averaging and/or ii. waiting times of a predefinable number of persons who were last situated at the specific position are taken into account for the averaging, g) classifying the positions with assigned waiting times into a plurality of classes, wherein each of the classes corresponds to a continuous waiting time range. a) subdividing a monitoring region comprising the free queue into a plurality of positions; wherein a position is a region of physical space b) proceeding from the position information, identifying persons assigned to the free queue; c) tracking the identified persons; d) at least for a portion of the identified persons, tracking a current waiting time in the free queue; e) at least for a portion of the positions of the monitoring region, assigning the current waiting time of one or a plurality of the identified persons situated at the corresponding positions; and f) Averaging the waiting times of a plurality of persons situated at a specific position during a monitoring time period before the positions are classified into classes, wherein i. waiting times of those persons who were situated at the specific position during a predefinable period of time before an evaluation point in time are taken into account for the averaging and/or ii. waiting times of a predefinable number of persons who were last situated at the specific position are taken into account for the averaging, i. waiting times of those persons who were situated at the specific position during a predefinable period of time before an evaluation point in time are taken into account for the averaging and/or ii. waiting times of a predefinable number of persons who were last situated at the specific position are taken into account for the averaging, g) classifying the positions with assigned waiting times into a plurality of classes, wherein each of the classes corresponds to a continuous waiting time range.