Method implemented using at least one computer for remote interaction between at least one operator and at least one user, comprising the steps of: a) configuring, on a user's electronic device, a list of interaction processes, wherein each one of said interaction processes is implemented by means of a defined sequence of a plurality of steps executed by means of the interaction between the user's electronic device and an operator's electronic device through a data communication channel of a telecommunications network; b) bidirectionally connecting the user's electronic device to the operator's electronic device by means of said data communication channel through the telecommunications network; c) exchanging text messages between the operator's electronic device and the user's electronic device by means of an online chat (3-1.1) and/or exchanging audio or audio/video messages by means of an online audio or audio/video chat (3-1.4), wherein the text and/or audio or audio/video messages are carried through said telecommunications network; the method characterized by d) configuring in real-time, by a server interposed between the at least one operator and the at least one user, the user's electronic device to execute a step of an interaction process selected from said list of interaction processes; e) configuring in real-time, by said server, the operator's electronic device to execute said step of the selected interaction process; e1) driving, by the server, the execution of said step of the selected interaction process on the user's electronic device and on the operator's electronic device; f) verifying whether the step of the selected interaction process has been executed by means of the user's electronic device; g) in the case of a positive verification, approving the step of the selected interaction process and repeating steps d), e), e1), f), g) for at least one further step of the selected interaction process; h) in the case of a negative verification, waiting for execution of the step of the selected interaction process and returning to f). a) configuring, on a user's electronic device, a list of interaction processes, wherein each one of said interaction processes is implemented by means of a defined sequence of a plurality of steps executed by means of the interaction between the user's electronic device and an operator's electronic device through a data communication channel of a telecommunications network; b) bidirectionally connecting the user's electronic device to the operator's electronic device by means of said data communication channel through the telecommunications network; c) exchanging text messages between the operator's electronic device and the user's electronic device by means of an online chat (3-1.1) and/or exchanging audio or audio/video messages by means of an online audio or audio/video chat (3-1.4), wherein the text and/or audio or audio/video messages are carried through said telecommunications network; the method characterized by d) configuring in real-time, by a server interposed between the at least one operator and the at least one user, the user's electronic device to execute a step of an interaction process selected from said list of interaction processes; e) configuring in real-time, by said server, the operator's electronic device to execute said step of the selected interaction process; e1) driving, by the server, the execution of said step of the selected interaction process on the user's electronic device and on the operator's electronic device; f) verifying whether the step of the selected interaction process has been executed by means of the user's electronic device; g) in the case of a positive verification, approving the step of the selected interaction process and repeating steps d), e), e1), f), g) for at least one further step of the selected interaction process; h) in the case of a negative verification, waiting for execution of the step of the selected interaction process and returning to f).