A system for call queue improvement, the system comprising: an electronic computing device including an electronic processor (305, 405) configured to receive a first call from a communication device operated by a caller, analyze the first call for a first incident factor, wherein the first incident factor is indicative of an existing incident and includes at least one of a location of a source of the first call relative to the existing incident and a timestamp indicating a time at which the first call was placed after the existing incident was first reported, generate a first automated message based on the first incident factor and information included in an incident record associated with the existing incident, wherein the first automated message indicates a type of the existing incident and a location of the existing incident, respond to the first call with the first automated message, wherein the first automated message is output via the communication device operated by the caller, receive, in response to the first automated message, an answer from the caller, determine whether the first call is in regard to the existing incident based on the answer from the caller, in response to determining that the first call is not in regard to the existing incident, assign a new incident identifier to a first call record of the first call, in response to determining that the first call is in regard to the existing incident, assign an existing incident identifier associated with the existing incident to the first call record of the first call; wherein the electronic processor (305, 405) is configured to dynamically adjust content included in the first automated message based on the information included in the incident record associated with the existing incident as new information is either A: received from one or more additional calls regarding the existing incident, B: added to the incident record by one or more call takers, or C: both A and B; and wherein the electronic processor (305, 405) is configured to receive a second call that includes a second incident factor indicative of the existing incident, and respond to the second call with a second automated message including more details about the existing incident than the first automated message, the second automated message being generated according to the dynamic adjustment of the content of the first automated message. receive a first call from a communication device operated by a caller, analyze the first call for a first incident factor, wherein the first incident factor is indicative of an existing incident and includes at least one of a location of a source of the first call relative to the existing incident and a timestamp indicating a time at which the first call was placed after the existing incident was first reported, generate a first automated message based on the first incident factor and information included in an incident record associated with the existing incident, wherein the first automated message indicates a type of the existing incident and a location of the existing incident, respond to the first call with the first automated message, wherein the first automated message is output via the communication device operated by the caller, receive, in response to the first automated message, an answer from the caller, determine whether the first call is in regard to the existing incident based on the answer from the caller, in response to determining that the first call is not in regard to the existing incident, assign a new incident identifier to a first call record of the first call, in response to determining that the first call is in regard to the existing incident, assign an existing incident identifier associated with the existing incident to the first call record of the first call; wherein the electronic processor (305, 405) is configured to dynamically adjust content included in the first automated message based on the information included in the incident record associated with the existing incident as new information is either A: received from one or more additional calls regarding the existing incident, B: added to the incident record by one or more call takers, or C: both A and B; and wherein the electronic processor (305, 405) is configured to receive a second call that includes a second incident factor indicative of the existing incident, and respond to the second call with a second automated message including more details about the existing incident than the first automated message, the second automated message being generated according to the dynamic adjustment of the content of the first automated message. receive a second call that includes a second incident factor indicative of the existing incident, and respond to the second call with a second automated message including more details about the existing incident than the first automated message, the second automated message being generated according to the dynamic adjustment of the content of the first automated message.