An air-conditioning apparatus (100, 110), comprising: a casing having an air inlet and an air outlet; a fan, which is provided inside the casing, and is configured to suck air in an indoor space through the air inlet and blow out the air through the air outlet; a heat exchanger, which is provided inside the casing, and is configured to condition the air sucked through the air inlet; an airflow-direction flap (4, 5) configured to control an airflow direction of an airflow to be blown out through the air outlet; a human body detection sensor configured to detect human body information of the indoor space; and a controller configured to control an operation of the airflow-direction flap (4, 5), the controller including: a position determination unit configured to detect a position of a human body in the indoor space based on the human body information detected by the human body detection sensor; a thermal sensation level determination unit configured to determine a thermal sensation level based on the human body information; and an airflow-direction and airflow-reaching position control unit configured to adjust an angle of the airflow-direction flap (4, 5) in accordance with the thermal sensation level determined by the thermal sensation level determination unit, characterized in that, the thermal sensation level is set such that, for a heating operation, the higher a degree of hot feeling indicated by an index indicating thermal sensation of a person, the higher a level value for the thermal sensation level is set, the airflow-direction and airflow-reaching position control unit adjusts, when the thermal sensation level is higher than a preset reference level in the heating operation, an angle of the airflow-direction flap (4, 5) such that an airflow reaching position at which the airflow reaches the human body is away from the position of the human body, and such that the greater a difference between the thermal sensation level and the preset reference level, the greater a distance from the position of the human body to the airflow reaching position; and when the thermal sensation level is not higher than the preset reference level in the heating operation, the airflow-direction and airflow-reaching position control unit does not adjust an angle of the airflow-direction flap (4, 5). a casing having an air inlet and an air outlet; a fan, which is provided inside the casing, and is configured to suck air in an indoor space through the air inlet and blow out the air through the air outlet; a heat exchanger, which is provided inside the casing, and is configured to condition the air sucked through the air inlet; an airflow-direction flap (4, 5) configured to control an airflow direction of an airflow to be blown out through the air outlet; a human body detection sensor configured to detect human body information of the indoor space; and a controller configured to control an operation of the airflow-direction flap (4, 5), the controller including: a position determination unit configured to detect a position of a human body in the indoor space based on the human body information detected by the human body detection sensor; a thermal sensation level determination unit configured to determine a thermal sensation level based on the human body information; and an airflow-direction and airflow-reaching position control unit configured to adjust an angle of the airflow-direction flap (4, 5) in accordance with the thermal sensation level determined by the thermal sensation level determination unit, a position determination unit configured to detect a position of a human body in the indoor space based on the human body information detected by the human body detection sensor; a thermal sensation level determination unit configured to determine a thermal sensation level based on the human body information; and an airflow-direction and airflow-reaching position control unit configured to adjust an angle of the airflow-direction flap (4, 5) in accordance with the thermal sensation level determined by the thermal sensation level determination unit, characterized in that, the thermal sensation level is set such that, for a heating operation, the higher a degree of hot feeling indicated by an index indicating thermal sensation of a person, the higher a level value for the thermal sensation level is set, the airflow-direction and airflow-reaching position control unit adjusts, when the thermal sensation level is higher than a preset reference level in the heating operation, an angle of the airflow-direction flap (4, 5) such that an airflow reaching position at which the airflow reaches the human body is away from the position of the human body, and such that the greater a difference between the thermal sensation level and the preset reference level, the greater a distance from the position of the human body to the airflow reaching position; and when the thermal sensation level is not higher than the preset reference level in the heating operation, the airflow-direction and airflow-reaching position control unit does not adjust an angle of the airflow-direction flap (4, 5).