A method for managing elevator operation, comprising the steps of: establishing a communication connection with at least one of robots (1, 2) movably arranged in a preset area; receiving data information from the robot, the data information comprising elevator service information generated by the robot (1, 2) based on input information related to an elevator visitor; and controlling the operation of the elevator and the operation of at least another one of the robots according to the received data information, wherein the robots (1, 2) comprises at least a first robot and a second robot arranged at different locations in the preset area respectively, and the first robot acquires the input information from the elevator visitor to generate the elevator service information, the elevator service information comprising identity feature, current location, and elevator-calling floor of the elevator visitor; characterized in that the method further comprises: dispatching an elevator car to arrive at the floor where the current location is on and run to the elevator-calling floor after the elevator visitor is loaded, according to the current location and the elevator-calling floor in the elevator service information; notifying the second robot located on or closest to the elevator-calling floor to arrive at an elevator door on the elevator-calling floor according to the elevator-calling floor in the elevator service information, for providing the elevator visitor, after arriving at the elevator-calling floor, with service; receiving feedback information from the notified or informed second robot; and when it is determined that the notified or informed second robot cannot arrive at the elevator door according to the feedback information, notifying at least another second robot to arrive at the elevator door. establishing a communication connection with at least one of robots (1, 2) movably arranged in a preset area; receiving data information from the robot, the data information comprising elevator service information generated by the robot (1, 2) based on input information related to an elevator visitor; and controlling the operation of the elevator and the operation of at least another one of the robots according to the received data information, wherein the robots (1, 2) comprises at least a first robot and a second robot arranged at different locations in the preset area respectively, and the first robot acquires the input information from the elevator visitor to generate the elevator service information, the elevator service information comprising identity feature, current location, and elevator-calling floor of the elevator visitor; dispatching an elevator car to arrive at the floor where the current location is on and run to the elevator-calling floor after the elevator visitor is loaded, according to the current location and the elevator-calling floor in the elevator service information; notifying the second robot located on or closest to the elevator-calling floor to arrive at an elevator door on the elevator-calling floor according to the elevator-calling floor in the elevator service information, for providing the elevator visitor, after arriving at the elevator-calling floor, with service; receiving feedback information from the notified or informed second robot; and when it is determined that the notified or informed second robot cannot arrive at the elevator door according to the feedback information, notifying at least another second robot to arrive at the elevator door.