A mobile drive apparatus for passenger luggage handling comprising: at least one platform for supporting an item of luggage; a drive means (11003, 11005); a movable door (5003, 5001) coupled to the at least one platform and configured to move between an open position in which the platform is accessible to a user and a closed position in which the platform is enclosed; a control means coupled to the drive means and comprising a user interface unit; a reader unit configured to read biometric data from a passenger identity document; and a camera configured to take an image of the user; wherein the user interface unit is configured to compare the image of the user with the biometric data stored in the passenger identity document, and determine if the image of the user matches the biometric data stored in the passenger identity document; wherein the mobile drive apparatus is configured to detect when an item of luggage has been placed on the at least one platform; wherein, if the mobile drive apparatus detects that an item of luggage has been on the at least one platform, the user interface unit is configured to extract data from a token presented by the user to the user interface unit, and determine if the presented token is a valid token, based at least in part on the extracted data; wherein, if the user interface unit determines that the presented token is a valid token, the mobile drive apparatus is configured to move the movable door (5003, 5001) to the closed position, and the control means is configured to control the drive means to move the mobile drive apparatus from a current location associated with a luggage pickup point to a second different location for processing by a luggage handling hub. at least one platform for supporting an item of luggage; a drive means (11003, 11005); a movable door (5003, 5001) coupled to the at least one platform and configured to move between an open position in which the platform is accessible to a user and a closed position in which the platform is enclosed; a control means coupled to the drive means and comprising a user interface unit; a reader unit configured to read biometric data from a passenger identity document; and a camera configured to take an image of the user; wherein the user interface unit is configured to compare the image of the user with the biometric data stored in the passenger identity document, and determine if the image of the user matches the biometric data stored in the passenger identity document; wherein the mobile drive apparatus is configured to detect when an item of luggage has been placed on the at least one platform; wherein, if the mobile drive apparatus detects that an item of luggage has been on the at least one platform, the user interface unit is configured to extract data from a token presented by the user to the user interface unit, and determine if the presented token is a valid token, based at least in part on the extracted data; wherein, if the user interface unit determines that the presented token is a valid token, the mobile drive apparatus is configured to move the movable door (5003, 5001) to the closed position, and the control means is configured to control the drive means to move the mobile drive apparatus from a current location associated with a luggage pickup point to a second different location for processing by a luggage handling hub.