A nontransitory computer readable medium comprising instructions executable by a processor, the instructions being executable to perform a method, the method comprising: receiving, from a recipient, a plurality of categories of availability statuses of the recipient, each of the categories of the plurality of categories being associated with a different availability status; receiving a plurality of categories of different contact groups of the recipient; identifying, for each contact of a plurality of contacts, at least one contact group of the different contact groups, there being at least two contacts of the plurality of contacts belonging to at least two different contact groups; receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses of the recipient and at least one of the different contact groups, there being at least two rules of the plurality of rules, each rule of at least two rules being associated with different availability statuses of the plurality of availability statuses; receiving a telephone call from a first caller; identifying a caller identifier of the first caller; determining at least two contact groups of the first caller of the different contact groups, the first caller being a member of both of the at least two contact groups; determining a prioritized contact group between the least two contact groups, a priority of each contact group being set by the recipient; determining a current availability status of the recipient at the time of the call from the first caller, the current availability status being from the availability statuses of the recipient; identifying an applicable rule of the plurality of rules based on the prioritized contact group of the first caller and the current availability status of the recipient; selecting an audio prompt of a plurality of audio prompts based on the applicable rule, each of the plurality of audio prompts including different information; and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of how the recipient prefers for the first caller to communicate with the recipient. receiving, from a recipient, a plurality of categories of availability statuses of the recipient, each of the categories of the plurality of categories being associated with a different availability status; receiving a plurality of categories of different contact groups of the recipient; identifying, for each contact of a plurality of contacts, at least one contact group of the different contact groups, there being at least two contacts of the plurality of contacts belonging to at least two different contact groups; receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses of the recipient and at least one of the different contact groups, there being at least two rules of the plurality of rules, each rule of at least two rules being associated with different availability statuses of the plurality of availability statuses; receiving a telephone call from a first caller; identifying a caller identifier of the first caller; determining at least two contact groups of the first caller of the different contact groups, the first caller being a member of both of the at least two contact groups; determining a prioritized contact group between the least two contact groups, a priority of each contact group being set by the recipient; determining a current availability status of the recipient at the time of the call from the first caller, the current availability status being from the availability statuses of the recipient; identifying an applicable rule of the plurality of rules based on the prioritized contact group of the first caller and the current availability status of the recipient; selecting an audio prompt of a plurality of audio prompts based on the applicable rule, each of the plurality of audio prompts including different information; and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of how the recipient prefers for the first caller to communicate with the recipient.