A system for monitoring and visualizing contact center routing strategies via a graphical user interface, comprising: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: generate a routing diagram depicting a contact center routing strategy based on instructions from a user, the routing diagram including a plurality of blocks each associated with logic for managing an interaction with the contact center, wherein the instructions that cause the processor to generate the routing diagram include instructions that cause the processor to: receive, via the graphical user interface, a first user action selecting a first block from a plurality of template graphical blocks; receive, via the graphical user interface, a second user action selecting a second block from the plurality of template graphical blocks; and receive, via the graphical user interface, a user command to visually couple the first and second blocks; monitor contact center performance as interactions with the contact center are managed according to the routing strategy; identify one of the plurality of blocks affected by the contact center performance; identify a threshold associated with the identified block; determine whether the contact center performance satisfies the threshold; modify a visual appearance of the identified block based on the determination; and automatically generate a recommendation for modifying contact center resources in response to the contact center performance satisfying the threshold. a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: generate a routing diagram depicting a contact center routing strategy based on instructions from a user, the routing diagram including a plurality of blocks each associated with logic for managing an interaction with the contact center, wherein the instructions that cause the processor to generate the routing diagram include instructions that cause the processor to: receive, via the graphical user interface, a first user action selecting a first block from a plurality of template graphical blocks; receive, via the graphical user interface, a second user action selecting a second block from the plurality of template graphical blocks; and receive, via the graphical user interface, a user command to visually couple the first and second blocks; monitor contact center performance as interactions with the contact center are managed according to the routing strategy; identify one of the plurality of blocks affected by the contact center performance; identify a threshold associated with the identified block; determine whether the contact center performance satisfies the threshold; modify a visual appearance of the identified block based on the determination; and generate a routing diagram depicting a contact center routing strategy based on instructions from a user, the routing diagram including a plurality of blocks each associated with logic for managing an interaction with the contact center, wherein the instructions that cause the processor to generate the routing diagram include instructions that cause the processor to: receive, via the graphical user interface, a first user action selecting a first block from a plurality of template graphical blocks; receive, via the graphical user interface, a second user action selecting a second block from the plurality of template graphical blocks; and receive, via the graphical user interface, a user command to visually couple the first and second blocks; receive, via the graphical user interface, a first user action selecting a first block from a plurality of template graphical blocks; receive, via the graphical user interface, a second user action selecting a second block from the plurality of template graphical blocks; and receive, via the graphical user interface, a user command to visually couple the first and second blocks; monitor contact center performance as interactions with the contact center are managed according to the routing strategy; identify one of the plurality of blocks affected by the contact center performance; identify a threshold associated with the identified block; determine whether the contact center performance satisfies the threshold; modify a visual appearance of the identified block based on the determination; and automatically generate a recommendation for modifying contact center resources in response to the contact center performance satisfying the threshold.