A method for monitoring a fire or security system, comprising the steps of: creating on a social media platform one or more official accounts or groups associated with the fire or security system; and pushing data information relevant to the fire or security system to a user that has followed the official accounts and/or joined the groups, and receiving a request sent by the user via the social media platform to perform a monitoring operation directed to at least one device of the fire or security system, wherein the step of pushing data information relevant to the fire or security system to the user comprises transmitting to the user, via the social media platform, emergency information when an emergency happens to the fire or security system, the emergency information at least comprising an escape route in the position where the fire or security system is, an exit route for evacuation and/or a current position of security and survival devices comprising a fireproof mask, a fire extinguisher, a fire hose, a fire indicator, an emergency power supply and an emergency light, and wherein the monitoring operation comprises: acquiring and/or processing event information of the fire or security system, which comprises a fire alarm and a device fault alarm; acquiring a security notice of the fire or security system, receiving said request in the monitoring operation, sent by the user via the social media platform, to re-start or stop the operation of corresponding devices of the fire or security system, and obtaining information of one or more devices of the fire or security system, the information including device configuration information including structural parameters, operation parameters and installation positions, and device history information which are obtained and then displayed on a mobile communication terminal of the user. creating on a social media platform one or more official accounts or groups associated with the fire or security system; and pushing data information relevant to the fire or security system to a user that has followed the official accounts and/or joined the groups, and receiving a request sent by the user via the social media platform to perform a monitoring operation directed to at least one device of the fire or security system, wherein the step of pushing data information relevant to the fire or security system to the user comprises transmitting to the user, via the social media platform, emergency information when an emergency happens to the fire or security system, the emergency information at least comprising an escape route in the position where the fire or security system is, an exit route for evacuation and/or a current position of security and survival devices comprising a fireproof mask, a fire extinguisher, a fire hose, a fire indicator, an emergency power supply and an emergency light, and wherein the monitoring operation comprises: acquiring and/or processing event information of the fire or security system, which comprises a fire alarm and a device fault alarm; acquiring a security notice of the fire or security system, receiving said request in the monitoring operation, sent by the user via the social media platform, to re-start or stop the operation of corresponding devices of the fire or security system, and obtaining information of one or more devices of the fire or security system, the information including device configuration information including structural parameters, operation parameters and installation positions, and device history information which are obtained and then displayed on a mobile communication terminal of the user. acquiring and/or processing event information of the fire or security system, which comprises a fire alarm and a device fault alarm; acquiring a security notice of the fire or security system, receiving said request in the monitoring operation, sent by the user via the social media platform, to re-start or stop the operation of corresponding devices of the fire or security system, and obtaining information of one or more devices of the fire or security system, the information including device configuration information including structural parameters, operation parameters and installation positions, and device history information which are obtained and then displayed on a mobile communication terminal of the user.