A system for processing a service request regarding an unsatisfactory output signal of a hearing device, the system comprising: - a hearing device configured to be worn by a user, the hearing device comprising a processing unit configured to receive an input signal and provide a processed output signal for compensating a hearing loss of the user; - an electronic device configured to communicate with the hearing device; - a server configured for communicating with the electronic device, wherein the server comprises one or more of: a plurality of initial fitting parameters of the hearing device, a plurality of audiograms of the user, and/or a plurality of current settings of the hearing device; - a computing program comprised by or connected to the server; wherein the electronic device is configured to transmit a service request to the server upon a detection of an unsatisfactory processed output signal; where the server is configured to transmit the service request and one or more of the initial fitting parameters of the hearing device, audiograms, and/or current settings of the hearing device, to the computing program; wherein the computing program is configured to process the service request and provide a response to the service request based at least in part on at least one of the initial fitting parameters of the hearing device, audiograms, and/or current settings of the hearing device; where the computing program is configured to transmit the response to the hearing device via the server and via the electronic device, and wherein the service request comprises a representation of sound from the location of the user, the representation of sound being a soundscape processed from a soundbite. - a hearing device configured to be worn by a user, the hearing device comprising a processing unit configured to receive an input signal and provide a processed output signal for compensating a hearing loss of the user; - an electronic device configured to communicate with the hearing device; - a server configured for communicating with the electronic device, wherein the server comprises one or more of: a plurality of initial fitting parameters of the hearing device, a plurality of audiograms of the user, and/or a plurality of current settings of the hearing device; - a computing program comprised by or connected to the server; wherein the electronic device is configured to transmit a service request to the server upon a detection of an unsatisfactory processed output signal; where the server is configured to transmit the service request and one or more of the initial fitting parameters of the hearing device, audiograms, and/or current settings of the hearing device, to the computing program; wherein the computing program is configured to process the service request and provide a response to the service request based at least in part on at least one of the initial fitting parameters of the hearing device, audiograms, and/or current settings of the hearing device; where the computing program is configured to transmit the response to the hearing device via the server and via the electronic device, and wherein the service request comprises a representation of sound from the location of the user, the representation of sound being a soundscape processed from a soundbite.