A system, comprising: a continuous analyte sensor device configured to: sense one or more biological parameters of a patient user, generate real time medical data and bulk data, selectively transmit the real time medical data and bulk data, wherein the bulk data is transmitted less frequently than the real time medical data, and store the real time medical data and bulk data, wherein the bulk data is stored for longer than the real time medical data; a real time server configured to receive and store the real time medical data; a bulk data server configured to receive and store the bulk data; a tech support server including one or more computers in communication with one or more databases (424; 426; 428; 430; 432) to form a tech support system for identifying a technical issue associated with the continuous analyte sensor device, at least in part by analysis of the real time medical data and the bulk data, wherein the analysis of the real time medical data and the bulk data includes a comparison of the real time medical data and the bulk data to determine discrepancies; a remote monitor device operated by a caregiver user affiliated with the patient user, the remote monitor device configured to receive the real time medical data and/or alerts associated with the real time medical data from the real time server, and to transmit an issue report indicative of the technical issue to the tech support server; a transceiver (404A; 404B) configured to selectively receive the real time medical data and bulk data, transmit the data to the real time server, the bulk data server or both; and an application running on the transceiver (404A; 404B) configured to gather data related to the technical issue, generate and transmit an error ticket containing the technical issue and the gathered data to the tech support server. a continuous analyte sensor device configured to: sense one or more biological parameters of a patient user, generate real time medical data and bulk data, selectively transmit the real time medical data and bulk data, wherein the bulk data is transmitted less frequently than the real time medical data, and store the real time medical data and bulk data, wherein the bulk data is stored for longer than the real time medical data; sense one or more biological parameters of a patient user, generate real time medical data and bulk data, selectively transmit the real time medical data and bulk data, wherein the bulk data is transmitted less frequently than the real time medical data, and store the real time medical data and bulk data, wherein the bulk data is stored for longer than the real time medical data; a real time server configured to receive and store the real time medical data; a bulk data server configured to receive and store the bulk data; a tech support server including one or more computers in communication with one or more databases (424; 426; 428; 430; 432) to form a tech support system for identifying a technical issue associated with the continuous analyte sensor device, at least in part by analysis of the real time medical data and the bulk data, wherein the analysis of the real time medical data and the bulk data includes a comparison of the real time medical data and the bulk data to determine discrepancies; a remote monitor device operated by a caregiver user affiliated with the patient user, the remote monitor device configured to receive the real time medical data and/or alerts associated with the real time medical data from the real time server, and to transmit an issue report indicative of the technical issue to the tech support server; a transceiver (404A; 404B) configured to selectively receive the real time medical data and bulk data, transmit the data to the real time server, the bulk data server or both; and an application running on the transceiver (404A; 404B) configured to gather data related to the technical issue, generate and transmit an error ticket containing the technical issue and the gathered data to the tech support server.