An electronic apparatus, comprising: a camera configured to capture an image; a communication interface; a memory configured to store at least one instruction; and a processor configured to: obtain characteristics information of a user based on the image, wherein the characteristics information comprises a facial recognition information, a sex information, an age group information, a body type information and/or information on clothing worn by the user; based on the characteristics information of the user being obtained, identify whether first information corresponding to the characteristics information is stored in the memory; based on the corresponding first information not being stored in the memory, generate identification information corresponding to the characteristics information of the user; perform mapping of the characteristics information and the identification information of the user and store in the memory; and control the communication interface to transmit the characteristics information and the identification information of the user to a second electronic apparatus, wherein the electronic apparatus and the second electronic apparatus are located in a specific space, and each of the electronic apparatus and the second electronic apparatus is configured to perform at least one of services provided in the specific space, wherein the processor is further configured to, based on the at least one of the services being performed, control the communication interface to transmit, to a server, second information excluding the facial recognition information from among the characteristics information related to the at least one of the services. a camera configured to capture an image; a communication interface; a memory configured to store at least one instruction; and a processor configured to: obtain characteristics information of a user based on the image, wherein the characteristics information comprises a facial recognition information, a sex information, an age group information, a body type information and/or information on clothing worn by the user; based on the characteristics information of the user being obtained, identify whether first information corresponding to the characteristics information is stored in the memory; based on the corresponding first information not being stored in the memory, generate identification information corresponding to the characteristics information of the user; perform mapping of the characteristics information and the identification information of the user and store in the memory; and control the communication interface to transmit the characteristics information and the identification information of the user to a second electronic apparatus, wherein the electronic apparatus and the second electronic apparatus are located in a specific space, and each of the electronic apparatus and the second electronic apparatus is configured to perform at least one of services provided in the specific space, wherein the processor is further configured to, based on the at least one of the services being performed, control the communication interface to transmit, to a server, second information excluding the facial recognition information from among the characteristics information related to the at least one of the services. obtain characteristics information of a user based on the image, wherein the characteristics information comprises a facial recognition information, a sex information, an age group information, a body type information and/or information on clothing worn by the user; based on the characteristics information of the user being obtained, identify whether first information corresponding to the characteristics information is stored in the memory; based on the corresponding first information not being stored in the memory, generate identification information corresponding to the characteristics information of the user; perform mapping of the characteristics information and the identification information of the user and store in the memory; and control the communication interface to transmit the characteristics information and the identification information of the user to a second electronic apparatus, wherein the electronic apparatus and the second electronic apparatus are located in a specific space, and each of the electronic apparatus and the second electronic apparatus is configured to perform at least one of services provided in the specific space, wherein the processor is further configured to, based on the at least one of the services being performed, control the communication interface to transmit, to a server, second information excluding the facial recognition information from among the characteristics information related to the at least one of the services.