A call processing method, wherein the method comprises: monitoring, by a server in real time, a call processing process of an artificial intelligence, AI robot, to obtain an interaction text of the call, wherein the interaction text comprises a recognition result and a question reply of a user question; obtaining, by the server, a service level value of the AI robot for the call based on the interaction text; and when the service level value meets a first preset condition, performing, by the server, an intervention operation on the call by using a target agent device, wherein the target agent device is a device of a human agent; wherein the performing, by the server, an intervention operation on the call by using a target agent device comprises: sending, by the server, the interaction text to the target agent device, and obtaining a question correction text and a reply correction text that are obtained after the target agent device corrects the interaction text; or transferring, by the server, the call to the target agent device for processing; or establishing, by the server, a three-party conference connection among the target agent device, the AI robot, and user equipment, wherein the user equipment is a device that initiates the call; wherein the obtaining, by the server, a service level value of the AI robot for the call based on the interaction text comprises: determining, by the server, an AI complexity based on the interaction text, wherein the AI complexity is used to reflect service quality of the AI robot; and obtaining, by the server, the service level value based on the AI complexity; wherein the AI complexity is determined based on a weighted summation of a quantity of recognition failures, a quantity of question repetitions, a quantity of questioning keywords, a number indicating user tone change, maximum duration of question recognition, and a maximum length of a single reply. monitoring, by a server in real time, a call processing process of an artificial intelligence, AI robot, to obtain an interaction text of the call, wherein the interaction text comprises a recognition result and a question reply of a user question; obtaining, by the server, a service level value of the AI robot for the call based on the interaction text; and when the service level value meets a first preset condition, performing, by the server, an intervention operation on the call by using a target agent device, wherein the target agent device is a device of a human agent; wherein the performing, by the server, an intervention operation on the call by using a target agent device comprises: sending, by the server, the interaction text to the target agent device, and obtaining a question correction text and a reply correction text that are obtained after the target agent device corrects the interaction text; or transferring, by the server, the call to the target agent device for processing; or establishing, by the server, a three-party conference connection among the target agent device, the AI robot, and user equipment, wherein the user equipment is a device that initiates the call; wherein the obtaining, by the server, a service level value of the AI robot for the call based on the interaction text comprises: determining, by the server, an AI complexity based on the interaction text, wherein the AI complexity is used to reflect service quality of the AI robot; and obtaining, by the server, the service level value based on the AI complexity; wherein the AI complexity is determined based on a weighted summation of a quantity of recognition failures, a quantity of question repetitions, a quantity of questioning keywords, a number indicating user tone change, maximum duration of question recognition, and a maximum length of a single reply. sending, by the server, the interaction text to the target agent device, and obtaining a question correction text and a reply correction text that are obtained after the target agent device corrects the interaction text; or transferring, by the server, the call to the target agent device for processing; or establishing, by the server, a three-party conference connection among the target agent device, the AI robot, and user equipment, wherein the user equipment is a device that initiates the call; wherein the obtaining, by the server, a service level value of the AI robot for the call based on the interaction text comprises: determining, by the server, an AI complexity based on the interaction text, wherein the AI complexity is used to reflect service quality of the AI robot; and obtaining, by the server, the service level value based on the AI complexity; wherein the AI complexity is determined based on a weighted summation of a quantity of recognition failures, a quantity of question repetitions, a quantity of questioning keywords, a number indicating user tone change, maximum duration of question recognition, and a maximum length of a single reply. determining, by the server, an AI complexity based on the interaction text, wherein the AI complexity is used to reflect service quality of the AI robot; and obtaining, by the server, the service level value based on the AI complexity; wherein the AI complexity is determined based on a weighted summation of a quantity of recognition failures, a quantity of question repetitions, a quantity of questioning keywords, a number indicating user tone change, maximum duration of question recognition, and a maximum length of a single reply.