An image processing apparatus, comprising: a display device; a network interface; and a processor configured to: generate a first screen for display on the display device and on which at least one error condition of the image processing apparatus is presented in a selectable manner by a user, and control the network interface to transmit error information corresponding to a selected error condition to another apparatus, characterized in that the image processing apparatus further comprises a speaker, wherein when a first error condition corresponding to an abnormal noise being output by the image processing apparatus is selected on the first screen, the processor is configured to generate a second screen for display on the display device and on which candidate reference sounds potentially corresponding to the abnormal noise are presented in a selectable manner by the user, and when a reference sound is selected as corresponding to the abnormal noise on the second screen, the processor is configured to include sound information corresponding to the selected reference sound in the error information, wherein the processor is further configured to, when the first error condition is selected: generate a third screen for display on the display device and through which a malfunctioning part of the image processing apparatus and a timing of the abnormal noise occurred are selectable; and acquire candidate reference sounds based on the selected part of the image processing apparatus and the selected timing of the abnormal noise wherein candidate reference sounds are presented on the second screen for selection, wherein the processor is further configured to, in response to a user input on the second screen, control the speaker to play a sound corresponding to a user-selected candidate reference sound. a display device; a network interface; and a processor configured to: generate a first screen for display on the display device and on which at least one error condition of the image processing apparatus is presented in a selectable manner by a user, and control the network interface to transmit error information corresponding to a selected error condition to another apparatus, characterized in that the image processing apparatus further comprises a speaker, wherein generate a first screen for display on the display device and on which at least one error condition of the image processing apparatus is presented in a selectable manner by a user, and control the network interface to transmit error information corresponding to a selected error condition to another apparatus, characterized in that the image processing apparatus further comprises a speaker, wherein when a first error condition corresponding to an abnormal noise being output by the image processing apparatus is selected on the first screen, the processor is configured to generate a second screen for display on the display device and on which candidate reference sounds potentially corresponding to the abnormal noise are presented in a selectable manner by the user, and when a reference sound is selected as corresponding to the abnormal noise on the second screen, the processor is configured to include sound information corresponding to the selected reference sound in the error information, wherein the processor is further configured to, when the first error condition is selected: generate a third screen for display on the display device and through which a malfunctioning part of the image processing apparatus and a timing of the abnormal noise occurred are selectable; and acquire candidate reference sounds based on the selected part of the image processing apparatus and the selected timing of the abnormal noise wherein candidate reference sounds are presented on the second screen for selection, wherein the processor is further configured to, in response to a user input on the second screen, control the speaker to play a sound corresponding to a user-selected candidate reference sound. generate a third screen for display on the display device and through which a malfunctioning part of the image processing apparatus and a timing of the abnormal noise occurred are selectable; and acquire candidate reference sounds based on the selected part of the image processing apparatus and the selected timing of the abnormal noise wherein candidate reference sounds are presented on the second screen for selection, wherein the processor is further configured to, in response to a user input on the second screen, control the speaker to play a sound corresponding to a user-selected candidate reference sound.