A method for providing access and control of a peripheral device through a support service provider thereof over a social networking platform, characterized by comprising: at a server of the social networking platform: receiving a servicer registration request from the support service provider, the servicer registration request specifying a type of peripheral devices to be serviced by the support service provider; establishing a public social network identity for the support service provider based on the servicer registration request; receiving a first owner registration request from a first user, the first owner registration request specifying a first peripheral device controlled by the first user; upon a determination that the first peripheral device is of the type of peripheral devices specified in the servicer registration request, establishing a social network relationship between the public social network identity of the support service provider and a respective social network identity of the first user; and receiving an instruction message from the support service provider, the instruction message identifying the first peripheral device as a destination of the instruction message; in response to receiving the instruction message: forwarding the instruction message to the first peripheral device via the first user device; obtaining an instant message that has been generated based on content of the instruction message, comprising: receiving an instant message in human readable form describing a purpose of the instruction message from the support service provider; and specifying the public social network identity of the support service provider as a sender of the instant message, and the first user as an intended recipient of the instant message; sending the instant message to the first user device, wherein the first user device presents the instant message as a message from the public social network identity of the support service provider to the first user in a conversation interface of a chat session between the social network identity of the first user and the public social network identity of the support service provider. receiving a servicer registration request from the support service provider, the servicer registration request specifying a type of peripheral devices to be serviced by the support service provider; establishing a public social network identity for the support service provider based on the servicer registration request; receiving a first owner registration request from a first user, the first owner registration request specifying a first peripheral device controlled by the first user; upon a determination that the first peripheral device is of the type of peripheral devices specified in the servicer registration request, establishing a social network relationship between the public social network identity of the support service provider and a respective social network identity of the first user; and receiving an instruction message from the support service provider, the instruction message identifying the first peripheral device as a destination of the instruction message; in response to receiving the instruction message: forwarding the instruction message to the first peripheral device via the first user device; obtaining an instant message that has been generated based on content of the instruction message, comprising: receiving an instant message in human readable form describing a purpose of the instruction message from the support service provider; and specifying the public social network identity of the support service provider as a sender of the instant message, and the first user as an intended recipient of the instant message; sending the instant message to the first user device, wherein the first user device presents the instant message as a message from the public social network identity of the support service provider to the first user in a conversation interface of a chat session between the social network identity of the first user and the public social network identity of the support service provider. forwarding the instruction message to the first peripheral device via the first user device; obtaining an instant message that has been generated based on content of the instruction message, comprising: receiving an instant message in human readable form describing a purpose of the instruction message from the support service provider; and specifying the public social network identity of the support service provider as a sender of the instant message, and the first user as an intended recipient of the instant message; sending the instant message to the first user device, wherein the first user device presents the instant message as a message from the public social network identity of the support service provider to the first user in a conversation interface of a chat session between the social network identity of the first user and the public social network identity of the support service provider.