A method for improving performance of a cloud service, comprising: receiving, by a collector component executed by a service configuration system comprising one or more processors, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service configured to provide one or more services to the plurality of client devices via the network; determining, by a decision component executed by the service configuration system, a first characteristic of a service provided to a first client device of the plurality of client devices based on the state information received by the collector component; generating, by the service configuration system, a first electronic ticket based on the first characteristic, said first electronic ticket comprising a first notification of an error indicative of a disruption of the service provided to the first client device; determining, by the decision component, a second characteristic of said service as provided to a second client device of the plurality of client devices based on the state information received by the collector component; generating, by the service configuration system, a second electronic ticket based on the second characteristic, said second electronic ticket comprising a second notification of an error indicative of a disruption of said service as provided to the second client device; comparing, by the service configuration system, the first electronic ticket with the second electronic ticket to identify a match corresponding to disruption of the service provided to the first client device and to the second device; selecting, by the service configuration system, a type of configuration update based on the match; and providing, by a support application programming interface of the service configuration system, responsive to the selection of the type of configuration update, a configuration update of the selected type to the cloud service to cause the cloud service to update a configuration of the cloud service to improve the performance of the cloud service. receiving, by a collector component executed by a service configuration system comprising one or more processors, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service configured to provide one or more services to the plurality of client devices via the network; determining, by a decision component executed by the service configuration system, a first characteristic of a service provided to a first client device of the plurality of client devices based on the state information received by the collector component; generating, by the service configuration system, a first electronic ticket based on the first characteristic, said first electronic ticket comprising a first notification of an error indicative of a disruption of the service provided to the first client device; determining, by the decision component, a second characteristic of said service as provided to a second client device of the plurality of client devices based on the state information received by the collector component; generating, by the service configuration system, a second electronic ticket based on the second characteristic, said second electronic ticket comprising a second notification of an error indicative of a disruption of said service as provided to the second client device; comparing, by the service configuration system, the first electronic ticket with the second electronic ticket to identify a match corresponding to disruption of the service provided to the first client device and to the second device; selecting, by the service configuration system, a type of configuration update based on the match; and providing, by a support application programming interface of the service configuration system, responsive to the selection of the type of configuration update, a configuration update of the selected type to the cloud service to cause the cloud service to update a configuration of the cloud service to improve the performance of the cloud service.