A method of providing interactive call flows to a call center agent when handling a call, each interactive call flow being divided along logical boundaries referred to as display sections (102, 106), whereby each display section may include one or more nodes, connectors and links, wherein the connectors show where the nodes are joined and each link is selectable by the call center agent, wherein navigation within and between call flows is independent of the navigation capabilities of a browser, and whereby each display section renders multiple process steps of a call flow simultaneously, the method comprising: displaying, on a display device, a first display section of a call flow related to a first issue, the call flow comprising a plurality of nodes, the first display section comprising a first set of at least two of the plurality of nodes connected by a connector, as a single display, wherein the first display section fits within a screen bound that eliminates scrolling to reach any of the nodes of the first set of nodes within the first display section; configuring at least one of the plurality of nodes within the first set to be an interactive note node operable to display, on the display device, information specific to the interactive note node; configuring at least one of the plurality of nodes within the first set to be a bridging node which embeds an interactive internal-flow link operable to display, upon activation by the call center agent, on the display device, a second display section of the call flow, the second display section comprising a second set of the plurality of nodes, as a single display, wherein the second display section fits within a screen bound that eliminates scrolling to reach any of the nodes of the second set of nodes within the second display section; embedding a connector specific note link in the connector, the connector specific note link configured to display, on the display device, a prerequisite for user activation of the interactive internal-flow link; configuring at least one of the plurality of nodes within the first set to be a transition node which embeds an interactive cross-flow link operable to display, upon selection by the call center agent, on the display device, a first 6819658; PLHM; PLHM display section of a different call flow as a single display, the different call flow related to a different issue and comprising another plurality of nodes, wherein the first display section of the different call flow fits within a screen bound that eliminates scrolling to reach any of the nodes of the another plurality of nodes within the first display section of the different call flow; on receiving a user interaction with an interactive node, providing on the display device the display associated with the respective node; and on receiving a user interaction with the connector specific note link, displaying, on the display device, the prerequisite for user activation of the interactive internal-flow link node. displaying, on a display device, a first display section of a call flow related to a first issue, the call flow comprising a plurality of nodes, the first display section comprising a first set of at least two of the plurality of nodes connected by a connector, as a single display, wherein the first display section fits within a screen bound that eliminates scrolling to reach any of the nodes of the first set of nodes within the first display section; configuring at least one of the plurality of nodes within the first set to be an interactive note node operable to display, on the display device, information specific to the interactive note node; configuring at least one of the plurality of nodes within the first set to be a bridging node which embeds an interactive internal-flow link operable to display, upon activation by the call center agent, on the display device, a second display section of the call flow, the second display section comprising a second set of the plurality of nodes, as a single display, wherein the second display section fits within a screen bound that eliminates scrolling to reach any of the nodes of the second set of nodes within the second display section; embedding a connector specific note link in the connector, the connector specific note link configured to display, on the display device, a prerequisite for user activation of the interactive internal-flow link; configuring at least one of the plurality of nodes within the first set to be a transition node which embeds an interactive cross-flow link operable to display, upon selection by the call center agent, on the display device, a first 6819658; PLHM; PLHM display section of a different call flow as a single display, the different call flow related to a different issue and comprising another plurality of nodes, wherein the first display section of the different call flow fits within a screen bound that eliminates scrolling to reach any of the nodes of the another plurality of nodes within the first display section of the different call flow; on receiving a user interaction with an interactive node, providing on the display device the display associated with the respective node; and on receiving a user interaction with the connector specific note link, displaying, on the display device, the prerequisite for user activation of the interactive internal-flow link node.