A system to establish service request interactions, comprising: a data processing system having a registration component and an event handling component, a smart TV device and a computing device in a contact center environment, the data processing system to execute a first connector application to: receive, by the registration component, first registration information (ACT 705) from a second connector application installed on the smart TV device; receive, by the registration component, second registration information (ACT 710) from a third connector application installed on the computing device in the contact center environment; establish, by the registration component, a first communication session between the first connector application installed in memory of the data processing system and the second connector application installed on the smart TV device; extend, by the registration component, the first communication session from the first connector application installed in memory of the data processing system to the third connector application installed on the computing device in the contact center environment; receive, by the event handling component from the second connector application installed on the smart TV device, a service request interaction via the first communication session; transmit, by the event handling component, the service request interaction to the third connector application installed on the computing device in the contact center environment via the first communication session; receive, by the event handling component from the computing device in the contact center environment, diagnostic information relating to the service request interaction; and transmit, by the event handling component, the diagnostic information to the smart TV device to cause the smart TV device to display at least a portion of the diagnostic information via a smart TV service that executes on the smart TV device. receive, by the registration component, first registration information (ACT 705) from a second connector application installed on the smart TV device; receive, by the registration component, second registration information (ACT 710) from a third connector application installed on the computing device in the contact center environment; establish, by the registration component, a first communication session between the first connector application installed in memory of the data processing system and the second connector application installed on the smart TV device; extend, by the registration component, the first communication session from the first connector application installed in memory of the data processing system to the third connector application installed on the computing device in the contact center environment; receive, by the event handling component from the second connector application installed on the smart TV device, a service request interaction via the first communication session; transmit, by the event handling component, the service request interaction to the third connector application installed on the computing device in the contact center environment via the first communication session; receive, by the event handling component from the computing device in the contact center environment, diagnostic information relating to the service request interaction; and transmit, by the event handling component, the diagnostic information to the smart TV device to cause the smart TV device to display at least a portion of the diagnostic information via a smart TV service that executes on the smart TV device.