A computer-implemented method for guiding a dispatcher when communicating with a caller via a communication device regarding a victim in an emergency incident and for dispatching an emergency dispatch response to the incident, the computer-implemented method comprising: presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to present to the caller in order to systematically obtain a description of the incident, wherein the description of the incident comprises responses by the caller to the plurality of preprogrammed inquiries; receiving, on the dispatch center computer device, input representative of the responses by the caller to the preprogrammed inquiries of the pre-scripted interrogation; determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on the input representative of the responses by the caller to one or more of the plurality of preprogrammed inquiries; generating an emergency dispatch response by emergency responders based on the determinant value; presenting, on the dispatch center computer device, an inquiry for the dispatcher to present to the caller in order to determine if an emergency medical device is local to the caller; displaying, on the dispatch center computer device, the emergency medical device; providing via the dispatch center computer device a graphical multimedia message configured to display the emergency medical device and display preprogrammed expert instructions to operate the emergency medical device local to the caller to immediately treat the victim based on the responses by the caller to one or more of the plurality of preprogrammed inquiries, the multimedia message including a request for confirmation of receipt; sending, by the dispatch center computer device, the graphical multimedia message in an alternative format and/or resolution if confirmation of receipt of the graphical multimedia message is not received; and receiving, at the dispatch center computer device, confirmation of receipt of the graphical multimedia message. presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to present to the caller in order to systematically obtain a description of the incident, wherein the description of the incident comprises responses by the caller to the plurality of preprogrammed inquiries; receiving, on the dispatch center computer device, input representative of the responses by the caller to the preprogrammed inquiries of the pre-scripted interrogation; determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on the input representative of the responses by the caller to one or more of the plurality of preprogrammed inquiries; generating an emergency dispatch response by emergency responders based on the determinant value; presenting, on the dispatch center computer device, an inquiry for the dispatcher to present to the caller in order to determine if an emergency medical device is local to the caller; displaying, on the dispatch center computer device, the emergency medical device; providing via the dispatch center computer device a graphical multimedia message configured to display the emergency medical device and display preprogrammed expert instructions to operate the emergency medical device local to the caller to immediately treat the victim based on the responses by the caller to one or more of the plurality of preprogrammed inquiries, the multimedia message including a request for confirmation of receipt; sending, by the dispatch center computer device, the graphical multimedia message in an alternative format and/or resolution if confirmation of receipt of the graphical multimedia message is not received; and receiving, at the dispatch center computer device, confirmation of receipt of the graphical multimedia message.