A method for realizing multimodal waiting fields for a user in a telecommunications network having a receiver for telephone calls arranged in a switching center or a gateway of the telecommunications network or in the case of a service provider for telephone calls from an analog or digital terminal, having three WEB components (Q-Serv, Q-Dlg., Q-App), a dialog manager connected to the first and the third WEB components (Q-Serv, Q-App), and a database which is connected to the second WEB component (Q-Dlg.) and to the first WEB component (Q-Serv), in which: a) the receiver classifies the call and reports the data of the call to the dialog manager, b) the dialog manager registers the call with the address of the associated WEB application of the third WEB component (Q-App) in the case of a service of the first WEB component (Q-Serv) which provides an interface, c) the service of the first WEB component (Q-Serv) temporarily stores the data in the database and generates a key code which is transmitted back to the receiver for telephone calls as a result of the calls and is converted there into a format which can be transmitted on the telephone connection and is presented to the user on the analog or digital terminal, d) the user can now call up the WEB page of the third WEB component (Q-App) by means of an Internet-capable terminal, said WEB page containing at least one input field for detecting the key code, e) after the input of this code is transmitted to the server-side part of the second WEB component (Q-Dlg.) and is processed there and f) the dialog manager is the connecting element between the side of the three WEB components (Q-Serv, Q-Dlg., Q-App) and the receiver for telephone calls and synchronize different channels of the WEB application (Q-App) and/or a telephone application, which are thus in the same state, in that function calls are inserted in the WEB application (Q-App) and/or the telephone application, which function calls send messages to the dialog manager if they become active, so that information parallel to the audio channel is optically available to the user and the waiting time can already be used to inquire from the caller some information relating to his person and/or his request or to give hints to him. a) the receiver classifies the call and reports the data of the call to the dialog manager, b) the dialog manager registers the call with the address of the associated WEB application of the third WEB component (Q-App) in the case of a service of the first WEB component (Q-Serv) which provides an interface, c) the service of the first WEB component (Q-Serv) temporarily stores the data in the database and generates a key code which is transmitted back to the receiver for telephone calls as a result of the calls and is converted there into a format which can be transmitted on the telephone connection and is presented to the user on the analog or digital terminal, d) the user can now call up the WEB page of the third WEB component (Q-App) by means of an Internet-capable terminal, said WEB page containing at least one input field for detecting the key code, e) after the input of this code is transmitted to the server-side part of the second WEB component (Q-Dlg.) and is processed there and f) the dialog manager is the connecting element between the side of the three WEB components (Q-Serv, Q-Dlg., Q-App) and the receiver for telephone calls and synchronize different channels of the WEB application (Q-App) and/or a telephone application, which are thus in the same state, in that function calls are inserted in the WEB application (Q-App) and/or the telephone application, which function calls send messages to the dialog manager if they become active, so that information parallel to the audio channel is optically available to the user and the waiting time can already be used to inquire from the caller some information relating to his person and/or his request or to give hints to him.