A system for facilitating emergency call handling service delivery to internet telephony customers, comprising: a server device for receiving an emergency call from a VoIP user device via an IP based data network, the emergency call being based on emergency number digits dialled at the VoIP user device, an IP/PSTN gateway for interfacing between the IP based data network and a VoIP operator services interface; a storage medium associated with the server device for storing profile information associated with the VoIP user device, the profile information includes an indication as to whether the VoIP user device has a fixed geographical location or is nomadic, an ILEC selective router operatively connected to both the VoIP operator services interface and at least one public safety answering point, PSAP, for routing emergency calls from the VoIP operator services interface to a PSAP based on an Automatic Number Identification, ANI, associated with a received call; wherein the server device is configured to identify whether the VoIP user device has a fixed geographical location or is nomadic based on the profile information associated with the calling party number of the VoIP user device, and wherein the server device is configured to perform dialled digit manipulation on the dialled emergency number digits and to translate the dialled emergency number digits to a translated digit indicative of an operator services interface; and forward the emergency call, in response to the translated digit through the IP/PSTN gateway, to the operator services interface operatively connected to the server device if the VoIP user device is nomadic, wherein the VoIP operator services interface is configured to enable operator services personnel associated with the VoIP operator services interface to determine the geographic location of a user of the VoIP user device based on interactive querying between the user and operator service personnel and to identify an appropriate PSAP associated with the determined geographic location; and to transfer the emergency call on a dedicated emergency trunk line via the selective router to the identified PSAP for handling by dialling a number associated with the identified PSAP, and by associating a pre-determined ANI with the call which causes the selective router to perform direct call routing based on the called number associated with the identified PSAP. a server device for receiving an emergency call from a VoIP user device via an IP based data network, the emergency call being based on emergency number digits dialled at the VoIP user device, an IP/PSTN gateway for interfacing between the IP based data network and a VoIP operator services interface; a storage medium associated with the server device for storing profile information associated with the VoIP user device, the profile information includes an indication as to whether the VoIP user device has a fixed geographical location or is nomadic, an ILEC selective router operatively connected to both the VoIP operator services interface and at least one public safety answering point, PSAP, for routing emergency calls from the VoIP operator services interface to a PSAP based on an Automatic Number Identification, ANI, associated with a received call; wherein the server device is configured to identify whether the VoIP user device has a fixed geographical location or is nomadic based on the profile information associated with the calling party number of the VoIP user device, and wherein the server device is configured to perform dialled digit manipulation on the dialled emergency number digits and to translate the dialled emergency number digits to a translated digit indicative of an operator services interface; and forward the emergency call, in response to the translated digit through the IP/PSTN gateway, to the operator services interface operatively connected to the server device if the VoIP user device is nomadic, wherein the VoIP operator services interface is configured to enable operator services personnel associated with the VoIP operator services interface to determine the geographic location of a user of the VoIP user device based on interactive querying between the user and operator service personnel and to identify an appropriate PSAP associated with the determined geographic location; and to transfer the emergency call on a dedicated emergency trunk line via the selective router to the identified PSAP for handling by dialling a number associated with the identified PSAP, and by associating a pre-determined ANI with the call which causes the selective router to perform direct call routing based on the called number associated with the identified PSAP.