A interactive voice response, IVR, system comprising: a receiver for receiving a communication from a first party regarding a transaction, over a communication network; and an automatic communication distribution, ACD, server including a processor to: assign a second party to service the communication, create an anonymous order entry for the transaction, wherein the anonymous order entry excludes a name and an address of the first party, detect sensitive information in the communication by executing a voice recognition routine to recognize the sensitive information or to recognize a spoken key word indicating an initiation of transmission of the sensitive information, isolate the communication from the second party, execute the anonymous order entry to post a message to a public API accessible over a computer network indicating to the system a request to begin a secure IVR session, route the communication to a secure system for receiving and processing of the sensitive information, and after the sensitive information is received by the secure system, connect the communication to a menu for the first party to choose to redirect the communication made by the first party to the second or a third party. a receiver for receiving a communication from a first party regarding a transaction, over a communication network; and an automatic communication distribution, ACD, server including a processor to: assign a second party to service the communication, create an anonymous order entry for the transaction, wherein the anonymous order entry excludes a name and an address of the first party, detect sensitive information in the communication by executing a voice recognition routine to recognize the sensitive information or to recognize a spoken key word indicating an initiation of transmission of the sensitive information, isolate the communication from the second party, execute the anonymous order entry to post a message to a public API accessible over a computer network indicating to the system a request to begin a secure IVR session, route the communication to a secure system for receiving and processing of the sensitive information, and after the sensitive information is received by the secure system, connect the communication to a menu for the first party to choose to redirect the communication made by the first party to the second or a third party. assign a second party to service the communication, create an anonymous order entry for the transaction, wherein the anonymous order entry excludes a name and an address of the first party, detect sensitive information in the communication by executing a voice recognition routine to recognize the sensitive information or to recognize a spoken key word indicating an initiation of transmission of the sensitive information, isolate the communication from the second party, execute the anonymous order entry to post a message to a public API accessible over a computer network indicating to the system a request to begin a secure IVR session, route the communication to a secure system for receiving and processing of the sensitive information, and after the sensitive information is received by the secure system, connect the communication to a menu for the first party to choose to redirect the communication made by the first party to the second or a third party.