A maintenance support method performed by a wearable device including a first camera and a second camera, which shoot different directions, and an information processing apparatus, the method comprising: causing the wearable device to detect identification information of a maintenance target position from a first image shot by the first camera and transmit the identification information and a second image shot by the second camera to the information processing apparatus in correspondence with the detection of the identification information; and causing the information processing apparatus to receive the identification information and the second image, determine, based on the second image, a situation of a user who wears the wearable device, and record the situation of the user in association with the identification information, characterized in that: the wearable device detects a two-dimensional barcode of the maintenance target position from the first image, and transmits the identification information of the two-dimensional barcode, a detection start time and a detection end time of the two-dimensional barcode, the second image, and a shooting time of the second image to the information processing apparatus, and the information processing apparatus receives the identification information, the detection start time, the detection end time, the second image, and the shooting time, determines the situation of the user based on the detection start time, the detection end time, the second image, and the shooting time, and records the situation of the user in association with the identification information, wherein the information processing apparatus detects a pupil of the user from the second image, detects a viewing direction of the user from the pupil, determines a visual confirmation situation of the maintenance target position by the user based on the viewing direction, and records the visual confirmation situation of the user in association with the identification information, wherein the wearable device transmits the second image shot between the detection start time and the detection end time to the information processing apparatus. causing the wearable device to detect identification information of a maintenance target position from a first image shot by the first camera and transmit the identification information and a second image shot by the second camera to the information processing apparatus in correspondence with the detection of the identification information; and causing the information processing apparatus to receive the identification information and the second image, determine, based on the second image, a situation of a user who wears the wearable device, and record the situation of the user in association with the identification information, characterized in that: the wearable device detects a two-dimensional barcode of the maintenance target position from the first image, and transmits the identification information of the two-dimensional barcode, a detection start time and a detection end time of the two-dimensional barcode, the second image, and a shooting time of the second image to the information processing apparatus, and the information processing apparatus receives the identification information, the detection start time, the detection end time, the second image, and the shooting time, determines the situation of the user based on the detection start time, the detection end time, the second image, and the shooting time, and records the situation of the user in association with the identification information, wherein the information processing apparatus detects a pupil of the user from the second image, detects a viewing direction of the user from the pupil, determines a visual confirmation situation of the maintenance target position by the user based on the viewing direction, and records the visual confirmation situation of the user in association with the identification information, wherein the wearable device transmits the second image shot between the detection start time and the detection end time to the information processing apparatus. the wearable device detects a two-dimensional barcode of the maintenance target position from the first image, and transmits the identification information of the two-dimensional barcode, a detection start time and a detection end time of the two-dimensional barcode, the second image, and a shooting time of the second image to the information processing apparatus, and the information processing apparatus receives the identification information, the detection start time, the detection end time, the second image, and the shooting time, determines the situation of the user based on the detection start time, the detection end time, the second image, and the shooting time, and records the situation of the user in association with the identification information, wherein the information processing apparatus detects a pupil of the user from the second image, detects a viewing direction of the user from the pupil, determines a visual confirmation situation of the maintenance target position by the user based on the viewing direction, and records the visual confirmation situation of the user in association with the identification information, wherein the wearable device transmits the second image shot between the detection start time and the detection end time to the information processing apparatus.