An electronic apparatus comprising: a memory configured to store first voice recognition information related to a first language and second voice recognition information related to a second language different from the first language; and a processor configured to: obtain a first text corresponding to a user voice that is received based on the first voice recognition information, based on a predetermined word being included in the obtained first text, identify that the user voice includes an entity name, based on the user voice being identified as including the entity name, and the entity name being unrecognizable using the first voice recognition information, identify a portion of a segment in the user voice in which the entity name is included and obtain a second text corresponding to the identified portion based on the second voice recognition information, and obtain control information corresponding to the user voice based on the first text and the second text, wherein the entity name is related to a content, and wherein the predetermined word is related to control information for performing a function corresponding to a search in association with the content. a memory configured to store first voice recognition information related to a first language and second voice recognition information related to a second language different from the first language; and a processor configured to: obtain a first text corresponding to a user voice that is received based on the first voice recognition information, based on a predetermined word being included in the obtained first text, identify that the user voice includes an entity name, based on the user voice being identified as including the entity name, and the entity name being unrecognizable using the first voice recognition information, identify a portion of a segment in the user voice in which the entity name is included and obtain a second text corresponding to the identified portion based on the second voice recognition information, and obtain control information corresponding to the user voice based on the first text and the second text, wherein the entity name is related to a content, and wherein the predetermined word is related to control information for performing a function corresponding to a search in association with the content. obtain a first text corresponding to a user voice that is received based on the first voice recognition information, based on a predetermined word being included in the obtained first text, identify that the user voice includes an entity name, based on the user voice being identified as including the entity name, and the entity name being unrecognizable using the first voice recognition information, identify a portion of a segment in the user voice in which the entity name is included and obtain a second text corresponding to the identified portion based on the second voice recognition information, and obtain control information corresponding to the user voice based on the first text and the second text, wherein the entity name is related to a content, and wherein the predetermined word is related to control information for performing a function corresponding to a search in association with the content.