A method comprising: responsive to a virtual machine supported by a first cluster of hypervisors (306, 308) of a plurality of clusters of hypervisors associated with an infrastructure as a service cloud receiving input from a user requesting assistance from an administrator of the first cluster of hypervisors (306, 308): identifying the first cluster of hypervisors of the plurality of clusters of hypervisors supporting the virtual machine; identifying a specific hypervisor hosting the virtual machine from the first cluster of hypervisors (306, 308); creating a diagnostic virtual machine configured to monitor the identified specific hypervisor hosting the virtual machine from the first cluster of hypervisors (306, 308); determining that the virtual machine is operating in a network isolated from other virtual machines within the infrastructure as a service cloud; configuring the diagnostic virtual machine to operate in the network isolated from the other virtual machines within the infrastructure as a service cloud, the diagnostic virtual machine having access to physical resources of the infrastructure as a service cloud that support the virtual machine and the network isolated from the other virtual machines; and providing a user device that receives input from the administrator with access to the diagnostic virtual machine, the diagnostic virtual machine being configured to provide the user device with at least one performance metric of the physical resources. responsive to a virtual machine supported by a first cluster of hypervisors (306, 308) of a plurality of clusters of hypervisors associated with an infrastructure as a service cloud receiving input from a user requesting assistance from an administrator of the first cluster of hypervisors (306, 308): identifying the first cluster of hypervisors of the plurality of clusters of hypervisors supporting the virtual machine; identifying a specific hypervisor hosting the virtual machine from the first cluster of hypervisors (306, 308); creating a diagnostic virtual machine configured to monitor the identified specific hypervisor hosting the virtual machine from the first cluster of hypervisors (306, 308); determining that the virtual machine is operating in a network isolated from other virtual machines within the infrastructure as a service cloud; configuring the diagnostic virtual machine to operate in the network isolated from the other virtual machines within the infrastructure as a service cloud, the diagnostic virtual machine having access to physical resources of the infrastructure as a service cloud that support the virtual machine and the network isolated from the other virtual machines; and identifying the first cluster of hypervisors of the plurality of clusters of hypervisors supporting the virtual machine; identifying a specific hypervisor hosting the virtual machine from the first cluster of hypervisors (306, 308); creating a diagnostic virtual machine configured to monitor the identified specific hypervisor hosting the virtual machine from the first cluster of hypervisors (306, 308); determining that the virtual machine is operating in a network isolated from other virtual machines within the infrastructure as a service cloud; configuring the diagnostic virtual machine to operate in the network isolated from the other virtual machines within the infrastructure as a service cloud, the diagnostic virtual machine having access to physical resources of the infrastructure as a service cloud that support the virtual machine and the network isolated from the other virtual machines; and providing a user device that receives input from the administrator with access to the diagnostic virtual machine, the diagnostic virtual machine being configured to provide the user device with at least one performance metric of the physical resources.