A system for universal public access communication adaptively integrating disparate modes of communication, comprising: at least one operator workstation adapted to be linked to a public access point for selective interactive communication with remote caller units in a plurality of communication modes, the communication modes including at least: predetermined voice, data, communication media, and communication service transmissions; wherein said operator workstation is configured to generate a multi-mode user interface for each of dynamic operator sessions, each said multi-mode user interface including combined audio-visual presentation of external messages exchanged with a remote caller unit during the dynamic operator session in the communication modes selectively integrated thereby, and, a backend processing system for the public access point, wherein said backend processing system is configured to adaptively generate the dynamic operator sessions for said operator workstation with the remote caller units, wherein each dynamic operator session is an interactive communication session adaptively incorporating all message content received or generated in connection with the interactive communication session, regardless of the content's communication mode to preserve compatibility with the external messages transmitted by the remote caller units, said backend processing system including: a plurality of logic service modules each configured to control a portion of the dynamic operator sessions; a plurality of gateways respectively configured to convert between the external messages exchanged with the remote caller units in the communication modes and corresponding internal messages having at least one predetermined backend format; and, a plurality of adapters configured to mediate between said gateways and logic service modules, said adapters selectively distributing said corresponding internal messages from said gateways to one or more of said logic service modules for responsive actuation thereof. at least one operator workstation adapted to be linked to a public access point for selective interactive communication with remote caller units in a plurality of communication modes, the communication modes including at least: predetermined voice, data, communication media, and communication service transmissions; wherein said operator workstation is configured to generate a multi-mode user interface for each of dynamic operator sessions, each said multi-mode user interface including combined audio-visual presentation of external messages exchanged with a remote caller unit during the dynamic operator session in the communication modes selectively integrated thereby, and, a backend processing system for the public access point, wherein said backend processing system is configured to adaptively generate the dynamic operator sessions for said operator workstation with the remote caller units, wherein each dynamic operator session is an interactive communication session adaptively incorporating all message content received or generated in connection with the interactive communication session, regardless of the content's communication mode to preserve compatibility with the external messages transmitted by the remote caller units, said backend processing system including: a plurality of logic service modules each configured to control a portion of the dynamic operator sessions; a plurality of gateways respectively configured to convert between the external messages exchanged with the remote caller units in the communication modes and corresponding internal messages having at least one predetermined backend format; and, a plurality of adapters configured to mediate between said gateways and logic service modules, said adapters selectively distributing said corresponding internal messages from said gateways to one or more of said logic service modules for responsive actuation thereof. a plurality of logic service modules each configured to control a portion of the dynamic operator sessions; a plurality of gateways respectively configured to convert between the external messages exchanged with the remote caller units in the communication modes and corresponding internal messages having at least one predetermined backend format; and, a plurality of adapters configured to mediate between said gateways and logic service modules, said adapters selectively distributing said corresponding internal messages from said gateways to one or more of said logic service modules for responsive actuation thereof.