Hello how may I help you? I ordered this big package three months ago and never got it, can you help yes i can help with that. Was this your Amazon order from March? Yes Unfortunately that package was lost in transit. We sent you an e-mail informing you about this several weeks ago on the 3rd. Jeez. I must have missed it, Will amazon refund me for the 500 pound cheeto bag i ordered? Packages are sometimes delayed. Please contact the merchant to inquire about any potential refund. Hope this helps. It was very helpful thanks. Can I help you with any other statuses? No thanks Thanks for using status buddy, have a great day!