Hello how may I help you? I want to know how can I go about changing terms of my life insurance policy Please specify policy, dob, and name. Policy 476584AR, dob -01/02/1989 and John Doe Okay. I will connect you to a broker who can assist further. Please hold. Wait. I just want to change them with you if I can A broker is authorized to make changes. Oh okay. Can I get the phone number please I don't have time to talk right now Yes, 123 456 7890. Is that all? Perfect! Thanks bot! You're awesome ok