Hello how may I help you? Hello I need some info about my health insurance. Okay could I please get your first and last name? My name is James Smith. Okay Mr. Smith could you also confirm your phone number? My phone number is 213-555-3829 Alright it says here you are currently not insured by us, were you aware of this? I was not, are you sure? My policy number is 30984832-32. I have checked with the new phone number but sorry no you are not insured. My mistake, thank you for your help. You're welcome sir.