Hello how may I help you? I noticed that my late fees are quite large what is your acct number ? 2134456789 I see they are currently $175 I saw $800 on my account online. Is there anything you can do to get rid of these for !e? *me No I can not change late fees Is there someone who can? No you have to pay them Wow that's not very good customer service when I pay taxes for using this library. But thanks for looking into it I am adding 25 cents for the poor attitude