Hello how may I help you? Hi I need help with a purchase I just made It would be my pleasure to assist you I bought a bicycle helmet recently but it is defective. I would like to return it to the sporting goods merchant I bought it from. Unfortunately, this store has a policy against customer returns and refunds. That doesn't seem right. Can you check again? This is a strident policy stated on the website. Is there anyway at all I can return this helmet and get a refund? You may wish to contact the store manager at 1-800-333-3333 to see if exceptions can be made. But I am unable to alter the policy Okay, I can try that. Thanks for the help. You're welcome. Do you need any further assistance?