Hello how may I help you? Are you still connected? Yes I need to change my life insurance policy Ok, sure I can try to assist you with that. I don't agree with some of your life insurance terms so can I change them Unfortunately for something like that, only a real live customer service representative can assist you. You would have to make an appointment with your insurance broker. Okay can you set up an appointment with a live customer service representative Would you like for me to go ahead and connected on the phone for one now? Of course! I would be glad to. Yes please Our next available appointment is in 20 minutes. Would you like to leave a call back number? Okay that works my call back number is 555-5555 Ok! That can be done.