Hello how may I help you? Can I speak with a librarian? All of our librarians are currently busy right now. I'd be happy to try and help you though! Can I please get help with my customerRole? I don't understand what you're asking. Can I get help with my account? What do you need help with? My late fees You currently owe $20 in late fees. I think that is a mistake Our records show that you have a $20 late fee from a book you returned late 2 months ago. ok thanks No problem.