Hello how may I help you? I want to dispute a bill I received What problem do you have with the bill? This says i owe $800 in late fees? Yes, that's correct. How? I haven;t checked out any books in 3 years Our records show that it's been 3 years since you returned your books. That's not right. Can you delete those fees for me? I'm sorry, I can't do that. Would you like to pay the fees? Can I just pay for the books instead. They can't cost $800 I'm sorry, the fee balance will still be owed. i think I will call an attorney, Thanks