Hello how may I help you? Hello do you need some help? Hey can you check something for me Yes sure, what is it? can you check my order? It was 3 months ago and still not here yet I already informed you that the package was lost in transit. Nope I wasnt informed I sent an email for you about this. Can you double check it in your email. I believe I informed you last week. are you still there? I didn't receive any notif or any email I did sent you. anyways will i get a refund? yes you can. We'll send it in your house.