Hello how may I help you? I have a problem with my life insurance policy. How can I go about changing the terms? What terms do you want to change? I want to change my insurance from accident only to whole life insurance without a major increase in premiums Ok, you'd have to talk to your broker for that. Okay Do you have the contact info for the Seattle branch broker? Yes, I can send it to your email. Okay thanks. Is there any way i can set an appointment today through this service? Yes, what time and day would you like? I want to have an appointment today at 5pm Ok, set! Thanks