Hello how may I help you? Hi, I have a question. What can I help with? Does my policy cover fire damage? I will need your account number please. It is 83627483. That number is not on file, please check for typos. Try 8293748237. Ah, here you are. A Mr. Bob Dole, correct? No my name is Ross Perot. I will need to transfer you to complete a name change. Is that satisfactory? Yes, thank you.