Hello how may I help you? I would like to return a defective product. Okay, let me check on the stores policy for you... I bought a bicycle helmet that is defective. The strap is broken. I'm sorry, the store you bought your bicycle from does not give refunds or accepted returned goods The product was shipped to me damaged. I need to be able to return and get a refund. I'm sorry the store you bought your bicycle from does not give refunds or accept returned goods How about an exchange? The store does accept exchanges I will be taking this up with my credit card company. Okay, is there anything else I can help you with?