Hello how may I help you? I need to return a bicycle. Ok I can help with that It is defective. For a return, you would need to print off the return form from the website and ship the bike back Once received, we will refund your credit card Do I pay the shipping? We will cover the shipping, the website will have a shipping label to use I paid with PayPal. How does that effect the refund? We will refund the money to your PayPal account What should I use for packing? Cardboard will be fine