Hello how may I help you? I have a question about status of my package Sure. Do you have an order or tracking number? 1293084912 Okay, I see from our records that this package was lost in transit. An email was sent about a month ago explaining this to you. what do i do? I can resend the email to you. It has details inside which will allow you to have the order resent, or allow you to get a refund thanks Sure, I can send that out to you right now. Please check your spam folder in case it gets filtered there. ok Anything else I can do for you? no