Hello how may I help you? Hi I need to make a return. Our store does not accept returned goods. But the bicycle helmet I purchased was defective. We could arrange a replacement since your item is defective. No I need a return. I'm sorry, but we do not accept returned goods or issue refunds. I can't do anything with this defective helmet though. The best we could do is offer a replacement for the defective product. I'll take that into consideration, and get back with you then. Is there anything else I can help you with? Not at this time.