Hello how may I help you? I need some help with a recent order. Okay. Which store did you order from? I ordered some stuff from Gander Mountain. Okay. I have pulled up Gander Mountain's policies. How can I help? They sent me a bicycle helmet that is no good. The straps are broke. i want to return it. Unfortunately Gander Mountain was recently purchased by Dick's. During the restructuring process they will not offer any refunds or replacements. What? That's ridiculous! I don't want to return it just because I don't like it. I can't use it because it is broke/ i want to return it! There may be a warranty card from the manufacturer in your box that can help. You can send it back to the manufacturer and they can replace it I will check, but I should not have to do that. This is some of the worst customer policies I have ever heard of. I'm sorry that's their policy.