Hello how may I help you? i want to return a product What product would you like to return? my bicycle helmet its defective Unfortunately we are not accepting returns or refunds at this time, I'm sorry for the inconvenience. well i am unhappy with the purchase and disappointed in its quality You may take your concerns with the manufacturer if you'd like. Unfortunately we cannot do anything about it. well i wont be shopping at your store anymore I'm sorry to hear that, I understand your frustration. bye Goodbye!