Hello how may I help you? i need some help with my insurance What can I help you with? i need to make some changes to my policy To clarify, what kind of insurance do you have with us? life insurance What changes do you want to make? i would like to change the terms of my policy, what are my options Unfortunately I will not be able to help you with that. You will need to make an appointment. i will thank you Anything else I can help you with?