Hello how may I help you? Hey can I see if a book is in I can check that for you. Can I get the name of the book or the ISBN? The Death of Ivan Ilyich Okay, I see that is available. Would you like me to reserve that for you? Yeah can I get in paperback? Sure. It's going to be waiting for you at the desk How many days do I have to pick it up before it goes back into circulation? You have 7 days to pick it up Thanks! Glad to help. Anything else today? Nope