Hello how may I help you? Yes, I have a problem with something I purchased What is the issue? I got a bicycle helmet and it's defective. I want to return it Would you like to return it or replace it? I would accept a replacement if its not also defective Would you like to do this in store or through the mail? In store would be quicker for you. In store is okay. I just wanted to make sure I wouldn't have any trouble The store near your home has an identical helmet. I can have them reserve it for you and place it at the front service desk. That's great. Thank you so much for your help Great. I am sorry for the inconvenience. Have a great day. thanks again