Hello how may I help you? Hi, I"m wondering if you can help me with an insurance question Sure, what would you like help with? How do I change the terms for my life insurance policy? You will have to make an appointment with your insurance broker so they can assist you with changing your terms oh, ok. Do you have any idea if I'm able to change them? That will be according to what your broker says Ok, hopefully I can Is there anything else I can assist you with today? No, that's it. Thanks! Okay, have a great day!