Hello how may I help you? Hello. I need some insurance info I would be happy to help you with that. I'll need your name and date of birth My name is Priya Krishna and my DOB is 10-10-10 I'm sorry, we do not have a health insurance plan for you. Priya Krishna 10-10-2001? Sorry. Wrong year I'm sorry, I cannot find a health insurance policy that matches your information. Would you like to speak to a live customer service representative? I need to know what my health insurance premium is and I know I am with you guys. So yes, please Okay, I will connect you momentarily. Is there anything else I can help you with before I connect you? No thank you Okay, I am connecting you now