Hello how may I help you? I have a defective helmet and I want to return it. It's a bicycle helmet. You willl need to ship the helmet back to our store for a replacement. OK, how do I go about doing that? You can go to the post office. It will cost about $500 What is the address I need to return it to and do I need a return authorization or anything else? Yes. The address is 1492 pine bluff st brinky, arkansas 70783 OK, I will send it to that address. Do you have a return authorization number? The authorization number is 777 OK, I"ll ship it out tomorrow. Thanks for your help. Anytime!