Hello how may I help you? I need some information about a package. Can you help with that? What is the traffic number? *package 192837465. I ordered this package three months ago and I would like to know why I haven't received it. Your package was lost in transit unfortunately Is there anything that can be done about that? We sent an email to you about your refund Ok. I guess I need to check my email then. Thank you! Welcome! is there anything else? No, that is all for now. okay!