Hello how may I help you? Hi can you locate a book? Yes, Which book are you looking for? I don't remember the title Okay. What is it about? It's about a captain hunting a whale Are you looking for Moby Dick? that's the one! It is available in hard copy and e-book. Would you like me to reserve a copy? yes please; i'll take the e-book What is your account number? 4qr00kff I have it reserved and emailed to you thank you! You are welcome. Enjoy the book!