Hello how may I help you? Hi id like to ask about an email I received, can you help with that? Okay what's the issue The email was sent from scams@fakewebsite.com. I just wanted to confirm this is a scam email. Based on the name itself it appears that it is I thought the same thing. Did you open it No I came to ask you first. Should I open it? No you shouldn't open it because it be a scam to steal your private information or spread a virus to your device Ok thank you for your assistance. You're welcome