Hello how may I help you? I need to return something. What would you like to return? I've got a bicycle helmet and it seems to be defective. From what store did you buy this item? Bob's Bikes and More Bob's does not take returns. What do you mean? The helmet was broken right out of the box. I mean Bob's does not accept returns. Not for any reason at all? That seems particularly outrageous. I'm going to write many bad reviews about this on the Internet. I'm a bot what do I care?