Hello, how may I help you? Hey. How can I help you? Um, do you remember that bike helmet I ordered last week for my son? Yes I do. It didn't work so good. He got into an accident. Sorry to hear that. Do you want to return it? What's the warranty like? It has a one year warranty Phew OK, yeah, I'll return it. First you need to contact the website to get an RMA Can you do that? No, sorry you must do that yourself. Just call the customer support number 800-555-1234