Hello how may I help you? I wan to return a product I can help you with your return request. What would you like to return and from which store? I want to return a defective bicycle helmet I bought yesterday in your online store I'm sorry to inform you, but our online store does not accept returned goods. Why? I didn't even use the helmet. Once it arrive yesterday, it was all damage I'm sorry, but unfortunately it states on our website that returns are not accepted. And now, what will I do with your defective bicycle helmet? If the item was damaged during shipping, you may contact the shipping carrier, or if it was concealed damage, you can contact the manufacturer. As I stated earlier, we do not accept returned goods. Okay. can i have the number of the courier or the email so that I can contact it? Yes, the number to the carrier is 1-758-5555 Okay thanks