Hello how may I help you? Hello. I have some very steep late fees I would like to discuss with you. Please provide your account number 6001453. Looking up account. Is there anything to be done to erase the late fess. I can pay the purchase price of the books instead, perhaps. Late fees cannot be erased. I am unable to pay these fees. I am on a tight budget. Late fees cannot be erased. Please. Cannot. Okay. Thank you.