Hello how may I help you? I need to renew a couple of books. Alright. What is your account number? 4345 What books would you like to renew? The two i currently have checked out. There is a 5 cent charge for each online renewal. Is that OK? That would be fine. It appears you have $175.00 in late fees as well. Would you like to also pay those with the card you have on file? Sure. Alright. Your renewal and payment has been made.