Hello how may I help you? I would like to manage my appointments. Which appointment? I want to check on my appointment for next Friday. Is that Friday the 14th or Friday the 21st? Next Friday, meaning the 15th of this month. Okay I see you have a date with Carol Brady on that day would you like to change something? Yes, I would like to set a reminder. When would you like to be reminded? I want to be reminded 3 days before the scheduled appointment. Okay I will remind you of your date three days before