Hello how may I help you? I have a question about my insurance I can help. What is your policy number? 59884235 What is your insurance question? How do I go about changing the terms of my policy? In order to change the terms of your policy, you will need to make an appointment with your insurance broker Do you have his name and phone number? Yes, Jon Doe at 555-5555 Okay thank you Is there anything else I can help you with today? Nope