Hello, how may I help you? Hi, I need to return a product that I ordered last month. Absolutely. Can I get your order number? Yes, order number 585859 Thank you. What product do you need to return? I bought a bicycle helmet, but the strap broke off the first time I used it. How do I return it? I am sorry about that and we will get this problem taken care of for you. Can I have am email address to send you a return label? Yes, it's myemailnow@yahoo.com Thank you I will send you a return label now. Do you have the original packaging? Yes I do Great. Just put the helmet back into it's original packaging. As soon as you receive the return label attach it and take to your closest UPS store. They will send it back to us. Ok, sounds good, thanks for the help! You are welcome. Would you like a refund or a replacement? I'll just take a refund That will be applied to your account within 15 days after receipt of your defective product. That's perfect Is there anything else I can help you with? Nope, that's it, thank you!