Hello how may I help you? i have concern What do you need Some of my books on loan are expiring i would like to renew There is a 5 cent charge per renewal. Is this okay? That would be fine What is your account number? 0987654321 I see that you have $175 in late fees. Do you want to pay it now? I would pay when ill return the books Okay I have renewed your books. They are due June 5th.