Hello, how may I help you? Hey can you order something for me please? How may I help you? What you me to order for you? I want to purchase another helmet cause you gave me a defective one and i would like to return it to you guys Sorry to inform you that our not store did not refund or accept returned goods. What? why? Better close your store then It is clearly stated that there is no return no exchange policy. My apologies. Since when did an apology helped? Just give me back my money Please calm sir, we are doing our best to solve this issue. How much is the total money you spent including the shipping? Is it best to tell the customer they wont give refund? Rules are rules. Bye Its $100