Hello how may I help you? Hi I need help with some fees Sure. How can I help you with that today? I have $800 in late fees and I need help I can check your account for you. Do you have your account number? Yeah, it's 1232145 I have pulled up your account. There is indeed $800 in late fess. Were you wanting to pay that today? Actually, I was hoping to get that balance erased. I'm sorry. I cannot erase the late fees from your account. Would you like to make a payment schedule? Okay, fine. Can I do $200 increments per month? Yes, that would be a fine schedule. When would you like to begin payments? Yes please.