Hello how may I help you? I have questions on my policy I can assist, what's your account number? it is 62305555 Thanks, I have your account pulled up what can I help with you with? I am worried about this upcoming hurricane season, what is covered on my policy if water damage occurs? After reviewing your account, it doesn't cover water damage Oh dear, I need to change that, can you help me with that? Yes, I can go ahead and that option if you like, it's an additional $20 per month, would like me to add it? Yeah, lets do it. When does that come into effect? It will be effective the beginning of the next month Ok, good, glad I checked, thank you for everything.