Hello how may I help you? Yes, can you help me with contact information? What would you like help with? I need to add an email address to a contact please Okay, what contact? For Kimmy Schmidt It seems you have another email address for her. Our service only allows for one email address per contact Okay, can I replace that one with the new one? Yes, or create a new contact for the person I'd like to replace it with Kimmy@fake.com Great I'll change it for you now