Hello I am store bot! How can I help you today? i ordered a bicycle helmet from your website but when i received it it was broken Okay let me help you with that. When did you purchase your item? last week What is the last name of the person who purchased the product? doe 1 Found one transaction for John Doe on a Series 1 Super Racer Helmet for 14,000 dollars. Is this correct? yes that it I have refunded this order. In your email you will see a shipping label for you to return your helmet in. great thank you so much You're welcome and thank you for using store bot!