Hello how may I help you? I need to know my account balance. Currently you have a balance of 40 dollars in late fees. Is it possible to have those fees erased? I'm sorry, I am unable to erase your late fees at this time. If I return the books today. Can the fees be lowered? If the books are returned by the close of the business day today, you are permitted to a one time reduction of your fees by 25 percent. Great. Is there any other ways to lower the fees. Unfortunately, no Ok. Thank you. You're welcome