Hello how may I help you? Hi How can I help you? I want to get my debt erased. First tell me your name For what ? I need to pull up you account to see what debt you are referring to my $800 late fees Okay, if do not have your information I can not pull your account and provide the answers you are looking for Okay , it's George Tiu Based on your account I cannot erase your debt Why is that ? You owe too much and secondly we have tried contacting you multiple times over your debt But I didnt received any calls I might have to add an additional 25 cents if you do not comply