Hello how may I help you? i'd like to ask about my insurance policy Sure thing! Let me check on your info. thanks I'm sorry, but you do not have a health insurance policy with us. are you sure? i thought i opened up a policy with you months ago I'll check again. i'd appreciate that I'm sorry. I can't find anything. Would you like to speak with one of our reps? yes please, i would like to get this straightened out today You will be receiving a phone call momentarily. Thank you.