Hello how may I help you? Bot, I need help! I think someone has hacked into my account as is mucking about with my finances! I would be more than glad to help you with that! Alright, so what do you think is going on? I can check on your latest transactions to see if you notice any fraudulent activity. May I have your account number please and PIN number to verify your identification? That would be great. I need to know what's really happening. My account number is 409830432. The PIN is 8324. Ok, one moment please while I bring up your records . . . The latest records show an international charge or transaction outside of the United States on June 23, 2018 at 3:25 am in the amount of $1,145. Was this you? No, it wasn't! I really have been hacked then! Ok, I will have you talk to a customer representative who can help you reverse that transaction. One moment please while I transfer you to a human customer service representative . . . Great, that's perfect. I'm glad we figured out what's going on. Thank you. You are very welcome.