Hello how may I help you? Hi. Hello! What can I do for you? I want to return a defective helmet. Can you help? Sure, what is your order number? It is 741852963 And would you like to return this via mail? Yes via mail would better. Okay, you should receive a shipping label via email shortly. Once we receive your item your funds will be dispersed into your bank account in 2-3 business days. Great.Thanks for your help. You're welcome!