Hello how may I help you? hello Hello can you please help me book a skiing trip? sure i can help you with that Can you book a skiing trip for the first week of December for Mammoth Lakes, California? sure, how many tickets would you want? Can I get 4 tickets please? sure, for a minute ok it's done you still there? Thank you! Do I get a confirmation e-mail? yeah you will Ok, thank you very much for your help. :) welcome