Hello how may I help you? I I'm inquiring about a book I can answer a question about a book for you! Could you be more specific? I'm wondering if the book, crime and punishment, is available I'll look that up for you right now... Yep! We've got it. Would you like me to place a hold on it? Yes please I'll just need your card number. 5698 OK! We'll hold that for you for the next seven days. Can I help you with anything else? That's all, thanks No problem!