Hello how may I help you? I need to make some changes to my insurance policy I can help with insurance. What would you like to do? I need to change the terms of my life insurance Unfortunately, this is an edit that only your insurance broker can help you with. Really? Where is the nearest office to me? Your broker is John Johnson. He is 0.3 miles away from you. Great! And he will be able to help me with adding a beneficiary right? Yes. Would you like me to schedule an appointment for you? No, thank you. That's all for today Okay, have a great day.