Hello how may I help you? Can you look my home insurance policy up? Yes. What is your policy number please? 23432343 Alright. I pulled up your policy. It is currently active. What do you need to know today? I need to know if it covers water damage. No, your policy does not currently have water damage protection. What if it is from a damaged roof? You will have to speak with a customer service representative as it depends on your specific circumstances. Do you want me to schedule a call from one of our agents? Yes, that would be great. Please make an appointment for me. I have done that for you. Can I help you with anything else?