Hello how may I help you? Can you check if a book is in? Yes I can help with that. I'm looking for Catcher in the Rye. That book is currently available. Would you like me to place a hold on it for you? Do you happen to have the author, just to verify it is the correct book? Yes JD Salinger. Perfect, yes put it on hold for me please. Ok, I can do that. Please supply your 4 digit PIN now. My PIN is 5555. Ok, i've made the hold. You may pick up your book within the next 7 days. Thank you!