Hello how may I help you? Hi, can you check something on my account for me? Yes, what would you like me to check? How much do I owe in late fees right now? Could you please provide your account number? Of course, it's 482976. Thank you. You currently owe $4.23 in late fees. Oh good, I thought it was more. Can I pay that online? Yes. I see you have a payment method on file. Would you like me to charge it to that? Yes please, that would be great. Okay, I have charged $4.23 to your payment method on file. We appreciate your prompt payment! Thanks for your help! Good bye.