Hello, how may I help you? I need to return a defective bicycle helmet What's wrong with it? The strap broke immediately upon wearing it I'm sorry to hear that , but this store doesn't accept returns or give refunds for any reason I have the receipt Sorry, but even with a receipt, the store policy is no returns for any reason. That is not a fair policy I will be writing to the head of the company! Sorry to hear that Is there any other option you could give me? No Sorry. My 'programming' doesn't allow me to do so Thank you. You are welcome