Hello how may I help you? I need help with my plan Okay, can I get your name? Jorge Bugwak Thank you Mr. Bugwak. Can I have the phone number associated with your account? 555-7225 Great. What would you like to do to your account? please upgrade my plan the one that offer free calling I can upgrade your plan to one that has unlimited calls, but it will cost $10 more a month. Are you interested? yes I have made that upgrade for you. Is there anything else I can help you with today?