Hello how may I help you? Can you tell me if my policy covers water damage? Hm, I can certainly help with that. What is your policy number FA9987KE Great! Let me take a look. It appears that your policy does not cover water damage Oh, not happy about that. I had a pipe break in the basement, is damage from that covered in any way? No, That would not be covered under your current policy Well, I guess it's too late to add it after I already have damage? Yes, that would be preexisting damage and that would not be covered Okay, well, I guess that's all I wanted to know. Thanks. No problem