Hello how may I help you? I need to return an item Sure! We only accept return in store currently Okay. It is defective and bicycle helmet. How do I return it? If there is a store within 50 miles of you, you'll have to return it there. If not, we often are able to issue a refund I live 51 miles away. Lucky me! Oh wow! Will you be requesting a refund, then? Yes please I have started the process and sent you a confirmation email. You should see the money in 7-10 days Perfect. Thank you for your help. No Problem!