Hello how may I help you? I need to make some changes to my insurance policy Ok, what specifically do you need to change? The terms of my life insurance policy For specific policy changes, you'll need to talk to a representative in person. Okay, can you show me the address of a local agent? Sure, it's 123 Notreal Street, Sometown NY Great! Thanks Is there anything else I can help you with? That will be all today Ok, happy I could help!