Hello how may I help you? I'm concerned about charges on my account. What changes do you mean? There 's a $500 dollar charge to my credit card. Yes I see some suspicious activities on your account I didn't make that purchase. Think my account has been compromised. Yes it seems you will need to update some things Please remove that fraudulent activity from card. You will have to verify some things first I don't feel safe using your bank. What do you need? You will have to answer some verification questions