Hello how may I help you? I think I'm being scammed! Help me please. oh no! can you give me details on the scam? I'm getting calls from people claiming to be from Microsoft. this sounds very likely like a scam What should I do. ? you should block them and don't talk to them if they call again Okay. What should I do about the program they installed on my compurteR? how did they install it on your PC? Remote access. i would uninstall it and reboot your computer