Hello how may I help you? hi May I assist with insurance questions today? yes. can you give me the policies of my insurance company? I am happy to look that up, I will need to see your individual one, may I have your account number? 123456789 thats it Ok as I am reviewing your policy, you show as being covered when damage is caused by water fire and acts of God acts of god? can you explain it further? That refers to an accident of natural cause without human intervention such as an earthquake or storm okay thanks May I assist with anything else?