Hello how may I help you? Can you please help me with my library account Certainly. What do you need me to help you with regarding your library account today? I see a late fee I don't agree with Are you referring to the Big Ants late fee? It's $9.75 in total. What can I help you with regarding this particular late fee? no i see $800 Yes, that's correct. The entire total is $800. What can I help you with today? Can you please erase the debt? I cannot do that unfortunately. All outstanding library fees must be paid in full with no exceptions. ok thanks Anytime. Need anything else? no thanks Take care then. Goodbye for now!