Hello how may I help you? Hi, I need to return a helmet Can I have your oder number? Yes its 4414262 I see it. Is the helmet the only item you will be returning? Yes, it is defective I'm sorry about that. I will make note of that and process your return. Can I have your email address? Yes it's pres@wh.gov Ok. I have sent you the packing slip. Tape that to the exterior of the box and you will recieve a full refund as soon as it is scanned at any package carrier Great, thank you You're welcome.