Hello how may I help you? Can you help me with late fees? Sure, would you like to pay for them? It says here I have $800 in fees. Is that right?? Yes, that would be correct. How is that correct? All I did was rent one video for a couple weeks. That can't be right Erase my debt I can't erase the debt, unfortunately that is correct. You have rented over 200 different books. Your library is a scam. I demand that you remove my debt or I will take my business elsewhere If you keep acting belligerent I will charge you an additional .25 cents. Whatever, thanks for nothing bot I'm sorry for the inconvenience.