Hello how may I help you? Hey, how much do I owe in late fees? Your current late fees are $8,45. That is a lot of money. Can I have my debts erased? I'm sorry. I am unable to do that for you. Please, I really am not going to be able to pay I apologize. I am not allowed to do that. Is there a human I can talk to about this? I am all that is available at this time. Is there a penalty if I don't pay? The fees will continue to add up every day that it is not paid. okay thanks