Hello how may I help you? I am sick and need to open my cough syrup bottle. can you help me open it? Sure. What would you like help with? There is childproof lock on the bottle. it won't open First, you would need to press down on the cap. Then, turn left or counter-clockwise. Finally, lift the cap. Okay. I'm trying it. Did it work? yes it did Thanks No problem! Anything else for today? Nope. You are a lifesaver I hope you get better!