Hello how may I help you? I want to return a bike helmet Sure, from which store did you purchase the helmet? From Dick's I'm sorry, Dick's does not accept returns for any reason. But the helmet is defective. It is cracked I understand. You'll have to buy another one. Returns are not accepted and refunds are not given. That is very poor business practice I understand. I don't set the policy, I just enforce it. I will never order from them again and I will report to the BBB Ok. In fact I'll file that report for you. Have a nice day.