Hello how may I help you? i have a question about my insurance premium Sure, may I please have your policy number? 1092345678 I see here that this policy expired as of last year and is no longer active thats no good I can connect you to an agent if you wish to renew a policy or plan no thats ok i will call another time Sure, anything else I can help with? was there a notice sent out that my policy had lapsed? An email should have been sent to your inbox