Hello how may I help you? Hi there, I need to know if you can help me with some books. Sure. please note that all online renewals incur a 5 cent charge Okay, thanks. I need to renew two books that I currently have on loan. What account? The account name is Henry Mason. Okay Mr. Mason it looks like there is a hold on your account. You already owe $175 and I can't renew any books until that is paid All right, sure. I would like to pay that now. Do you want me to put that on your visa card? Yes, go ahead. Okay. Your account is paid up. Now we can renew those books. Thank you kindly.