Hello how may I help you? Can you help me with my health insurance? You do not currently have a health insurance plan with us. You're a phone company, why would I have health insurance with you? Can you look under my Humana file? I can. Please look up and see what my premium is? Your health insurance plan has expired do to non payment. Oh...that's not good. How much do I owe? $250 Yikes? Can you pay it for me? Shall I use your card on file? Yes