Hello how may I help you? Hi! How may I help you? Can you help me on something, it is about my packages? I may be able to help you with your package, can I have your tracking number please? Here is my tracking number 88888877 Your package tracking number ending in -877 was lost in transit. Correspondence with this information was sent to your email along with a customer service number to call. I'm afraid I didn't received any messages about that lost package. Can you verify the email address on file please. Yeah that's right I'm sorry I don't understand. Good bye