Hello how may I help you? I think I need to change my life insurance policy sorry, we can not change life insurance policy online. you have to make an appointment with your insurance broker. How do I make an appointment? you can make an appointment by phone call. the number is 1-800-346-7543 Are you not able to make an appointment for me? sorry, my system is not connect with field insurance broker. Oook. I can't change it on the phone either? I have to make an appointment and go into the offices? yes, you need go into office. Because this is regarding your rights. We need your signature for new policy. sorry for any inconvenience. Alright. Well thanks thank you for contact us. anything else I can help with? Nope