Hello how may I help you? I want to renew a few books Alright I can help you in renewing books. Great, I want to renew Drown and Blue Dream. Alright, run my cross reference to get your account, There is a 5 cent fee per renewal but I see you owe $175 in late fees already. Can we erase those fees? No there is no way to erase late fees. Ok I'll pay them next time I come in. I'm going to have to ask my manager whether or not I can renew for you or not. Ok. Thanks for the help. When do you think you can pay your late fees? This week.