Hello how may I help you? Hello, I'm worried that I got scammed Tell me about the situation in which you believe you have gotten scammed Well, my phone is locked out and frozen on a screen that says: "You've been scammed B****". I'm sorry to hear that it seems that your phone doesn't belong to you anymore What does this mean? Do i have to trade it or something? Who does it belong to? It belongs to the person that blocked your phone the best thing I can do is say to factory reset your phone I have to send it back to the factory? I don't understand! No you don't have to send it back to the factory it's called a factory reset because it restores the phone to its original settings Alright, I will do that! Thank you! Great try not to get scam next time