Hello how may I help you? I'd like to talk about my late fees Sure, I currently see that you have $57 in late fees on your account. I'm showing $800 in late fees, which seems a bit excessive Unfortunately, you have already agreed to the terms and policies of our late fees when joining us. Is there anything I can clarify about these fees? Is it $800 or $57 thhat I owe? It is the $800, the $57 was an old fee, I apologize for that misunderstanding Holy moly. How can I get that down? I can provide you with information about payment plans if you would like. Please. It's a bit ridiculous for one book Unfortunately, now the fee is $800.25