Hello how may I help you? I would like to make a return. Unfortunately, our store policy is that we can't accept returns or offer refunds for products purchased The item came in defective though. That is not my fault. You should refund me. I'm sorry, but I can't help you with this issue. When you check out, there's a waiver that states that all sales are final and that we can't accept returns The bike helmet was defective. It was a serious issue of safety. If you don't refund me I will take you to court. I'm not able to help with defective products. The only way to resolve your issue would be to contact the manufacturer directly. Who is the manufacturer? It should be printed on the packaging that the product came in Thanks. You're welcome, let me know if there's any other assistance I can provide