Hello how may I help you? i have a Q about my account Yes, I can help with that. how much do i owe in late fees You owe $20.15 in late fees. can i pay that in installments No, sorry. We make installments. You can however make a partial payment. We can't make installments. sorry, programming error. I'll just pay in full next time I'm in the library That's fine. You do need to have $10 or less in fines to checkout books. Ok thanks You're welcome.