Hello how may I help you? i need help with my mobile plan Sure, I can help you with that! i want to upgrade my mobile plan Ok! I can get help you with that. please upgrade my plan to the one that offers free calling helo hello OK, you are currently on the Basic Plan and you wish to upgrade to the Premium unlimited data and phone calls. Is that correct? yes please This plan will cost an addition $14.99 for a total monthly payment of $44.99. Are you okay with this? that's not a problem yes Ok I will go ahead and automatically made that upgrade for you in the system now.