Hello how may I help you? Can you check on my order of a cookie jar? I ordered 3 months ago. What's the tracking number? 555666 Looks like the package was lost in transit. Oh no. Can you replace it or refund my money? You should have received an email about it last week. I don't check my email often. Can I get it resent or refunded? Please check your inbox, as it contains instructions on how to receive a refund on the item. Alright, as long as I'll be able to get a refund I'm happy. I check the email. Thanks. Have a nice day!