Hello how may I help you? I have a question about my insurance policy What about it? Do you have my policy in front of you or do you need me to give you my policy number? Can you send me some information 56567382356 That's my policy number And the name? John Doe What do you want to know about your insurance? When does my policy expire and how much will I have to pay to renew? Sorry, I'm not equipped to help you with that. Really why not? Hello? I don't have some information about that. Thanks anyway