Hello how may I help you? Hi how may I help you? i want to reserve a book Which book do you want? tom sawyer We have that book, when do you want to pick it up? i would like to pick it up friday We shall have it for you Can I reserve more than one book at a time? Up to four, so long as your library card is in good standing Great I would also like Huckleberry Finn We have that too Great I will pick them up friday, thank you