Hello how may I help you? I'd like to edit some of my contacts. What edits would you like to make? I'd like to add another phone number under John Smith. John Smith already has a contact. You'd like to add a second number? Yes please. OK, what number would you like to add? 123-456-7890 OK, I've added that to John Smith. Do you need to make any more changes? That's all, thanks! You're welcome.