Hello, how may I help you? Can you help me please. Sure what can I help you with I bought a bicycle helmet & it broke already. I'm sorry would you like to purchase a new one? No I don't. I want to gladly accept my refund. I'm sorry we do not accept returns or issue refunds Then how do plan to give me my money back? I'm sorry we do not accept returns or issue refunds You will give me a refund by high noon! You seem anger, Maybe you do not understand. We do not accept returns or issue refund Let me speak with your manager. You don't know what you are saying!