Hello how may I help you? I need help getting a refund. Can you help me? Sure, I'd be happy to help you with that! I bought a new bicycle helmet at big5.com and I received my order today and the helmet came defective. Can I get my money back today? I'm sorry, but we can't refund it immediately. However, we can have a shipping label sent to you by tomorrow and after the product has been returned your card will be credited with the original purchase cost. Okay. I need a return label then. WIll I have to pay the return shipping? No, the shipping for the product will be free. Good. Can you send that info to my email address zippyrita@aol.com? Sure, we'll send a confirmation email to that address as soon as the the label has been sent out today. Okay. Thank you for all your help! Oh, I'm sorry. There was recently a change in the stores return policy and we can no longer accept returned goods. I'm sorry for any inconvenience this may cause.