Hello how may I help you? Yes, I have some insurance questions. ok can i start by getting your account number? I need to know how I can change the terms of my life insurance policy? #1212112 certainly. i just need your number to change the terms, you must contact one of our brokers Ok, May I have their number. This is pretty urgent. yes the number is 555 3939 My wife is trying to have me killed and collect the money. oh no! ask for Dave. he will help you thank you very much, Ill give them a call no problem will that be all for today? I will be calling Dave. bye now