Hello how may I help you? I bought a bicycle helmet that ended up being defective and would like to return it. It is our site's policy not to accept returned items. We sincerely apologize. But this product came defective from your store. How can you not let it be returned? We had a policy before that we would accept with no questions. But, people abused the policy. I don't care if people abused the policy. This item is defective and I want to return it and get a refund! We apologize we can offer up to 15 USD in store credit for your next purchase. The only way I will accept store credit is if it is the amount for what I paid for this defective helmet. That is all I am allowed to offer. I could direct you to a manager. Give me a contact number to someone high up that I can speak to about this issue. Will do.