Hello how may I help you? I need help finding information about my car insurance. I can help you with car insurance. What is your account number? My account number is 0123456789012345. Okay, I have pulled up your account. What can I help you with regarding your account today? I want to see if my insurance covers floods. The insurance plan that you are currently under does not cover floods. How can I make my plan cover floods? You can upgrade to our Star Plan for an extra $10 a month. Our Star Plan covers floods. Would you be interested in upgrading? Yes, please. Please update my account, and use the Mastercard on file. Okay, your account has been upgraded to the Star Plan.