Hello how may I help you? I'd like to renew some books. I can assist you with that. How many books were you hoping to renew? Two books. Thank you, and are these the two books you have most recently checked out? Yes they are. Please be aware that there is a 5 cent fee per online renewal and this will be added to the 175 dollars in late fees that you already owe. Is this acceptable? Sure, I will pay that now. Thank you, this has now been completed. Can I help with anything else. Nope, that is all thanks! You're welcome.