Hello how may I help you? I need to return a defective helmet Unfortunately we do not accept returns. Even when you sell me broken products? Our policy is strict in this matter. That is a terrible policy. I'm sorry you feel that way. Are you really sorry? Because I am the one stuck with a $45 broken helmet. Well, I'm a bot, so I don't actually feel any emotion. Anyway, I should mention we also don't offer refunds either. I will just take it to the store and swap in the store without telling anyone. Just leave the broken product in the store. That's my policy then bot. We only sell online. There are no stores.