Hello how may I help you? I need to renew some books What's your account number It's 12678 Which books would you like to renew I would like to renew Pride and Prejudice I can renew those two bucks for a online fee of $0.05 a book but I see you currently have a late fee of $175 which must be paid first. So I would need to collect $175.10 What are the late fees for. They seem very high Looks like you have five movies you never returned so you were charged the full price for them What if I returned them? Then it would be $75 and just late fees