Hello there, how can I help? Hello, I want to return this defective item I ordered in your store. I'm so very disappointed! I'm sorry to hear that. We provide a free return service for any product that you are unhappy with. Alright, I want it back before this day ends. Ok, would you like more information about how to return the product? Send it to me right away. On our main site, navigate to the "Contact us" section, located in the lower right. From there, print the return form and fill it out, and send it to the address listed. When we receive the product, you will be reimbursed for the cost on whatever payment method you used. Wow that's too much info. Thanks for the help No problem, is there anything else I can help you with? I think that's all. Ok, let me know if there's something else