Hello how may I help you? What is my health insurance premium? First off what your name what is Dr. Smith Mr. Smith what is the account number listed on your account 500000049, and my name is Dr. Smith Okay, give me sec while look this up Okay sorry to inform you there is no one by that name and policy number that is on our system That's very odd Are you sure you gave me the right information Yes, Dr. Smith with 500000049 as my account number Might have to get into contact with your local insurance provider Maybe you forgot to add a zero Ok, I'll do that then.. Have a nice day