Hello how may I help you? Hi. My name is Betty Smith. Can you check to see if I have any overdue books? yes i can check for you. what is your library account number? My account number is 7349422 it looks like you have no overdue books but one is coming close Okay which book is coming due soon? it is the book, Of Mice and Men Okay. Can I renew that for 2 weeks? ok i am renewing it now Thank you my pleasure