Hello how may I help you? Can you check to see if a book is in for me? Certainly. What book would you like to check on? The complere works of Shakespeare Hm. The complete works of Shakepeare. Let me check on that. Yes! It appears we have that book in. Would you like me to reserve it for you? yes please reserve that for me Great! When will you be able to pick the book up? I can pick it today, I need it for a class. Great. The complete works of Shakespeare will be on reserve for you. Thank You. No problem! Have a good day