Hello how may I help you? I need to make a reservation Certainly, I can help with that. What is your location Reno, NV I see one place that is highly rated call Francis. Would you like to make a reservation here I need an upscale restaurant that can accept a reservation of 16 people please. Francis would work for me. Great! Francis is 5 stars. Let me work on thhis Okay great. I'm sorry. But there is only space for 10 people Okay, I will try to find something else. Thanks. No problem!