Hello, how may I help you? Good day. I do have a problem with the bike What would it be to be specific? The bicycle helmet I purchase last week is defective How would you like for me to help you. I want a refund to this. I wasn't satisfied with your product That wouldn't be a problem. When you you like the refund to be process? I want it now. I'll try visiting your website so that I can report this problem and have the refund The refund has been done, please do check your back account for verification I've also send email for you to check Well, that's good. Next time, please check your products so that it wouldn't be a inconvenient. My sincere apology and yes will do. Would there be anything else? No worries. thanks