Hello how may I help you? Can you help me with the status of something? Yes I ordered a package three months ago and its still not here. Where is it? DHL lost your package in Guangdong, we sent you an email Ok Perhaps you should check your spam folder I did not get the email. Can you check the staus of the email too? We are sure we sent it, we have a receipt I can send a copy though OK thanks I am sorry for the inconvenience