Hello how may I help you? i need to erase an appointment i scheduled next week What is the date of the appointment? next tuesday, may 1st, at 2:00pm I see you have an appointment with Dr. Zhivago. Is this correct? yes Are you sure you want me to erase the appoinment? yes please, the appointment was cancelled Okay. I have erased the appointment. Can I help you with anything else? that was it, thank you You are welcome