Hello how may I help you? I have some questions about my insurance policy. I would be happy to assist with that What is my health insurance premium. ? Oh it appears your account is inactive. you do not have a health insurance plan therefore you do not have a premium Wow. Are you sure? Yes you did not pay according to our records No, I always pay Can I reinstate it with you? Sure Lets do that Ok, Reinstate it bot! Pay your bill first then we will talk.