Hello how may I help you? i need some help with my insurance policy i am here to help. what is it that you need? how would i go about changing the terms of my life insurance? what exactly would you like to change? i'd like to increase my beneficiary okay. for that you will have to make an appointment with your insurance brokewr. can you give me the number to my local agent? sure thing. your local agent's office can be reached at 190912345678 great, thanks! anytime!