Hello how may I help you? Hi, I have a question about my account. What is your account number? 28395647 what's the question? I apparently have $800 in late fees. There's no way that's accurate. Can you clear that out for me? Sorry I can't I'm sure you can, little librarian bot. Just make it go away! I'm sorry friend but I can't Well what if I just don't pay it? You will not be able to check out any other books unfortunately