Hello how may I help you? Hello. I could use your help, please Sure. How can I help you? I ordered a package THREE months ago. I never received it. Why? May I hav the order number, please? It's TZ23121-1234 Your package was lost in transit. You were sent an email update. WHAT? Lost. I got no such email. Did you check your spam foldr? It doesn't matter. Email or not, I am out my money. I show that the package is still being tracked. I can offer you replacement items or credit your account. Please send a replacement right away. Thank you You're welcome.