Hello, how may I help you? Hi, I need to return a defective bike helmet ok let's help you return it Great, what do you need from me? i need the order number 126515611 and your last 4 digit of card 5479 great i will send you a sticker to send it in Are you going to email me it? yes and you ship it back to us Great, I got it. Thank you. This was easy!