Hello how may I help you? Hi! How may I help? Hello! I have an issue on a package I haven't received. Sure. Can you please enter the tracking number? 23872873487261772 Checking... It seems that the package has been lost in transit. I ordered it three months ago. Has it been lost in transit this whole time? It's possible. Would you like to be shipped another package with the same items? Yes please. There would be no extra fees that would be incurred. Thank you! Great! Have a nice day!