Hello how may I help you? I would like to make a return of an item I'm sorry, our store does not accept returned goods. The item is defective The store policy states that all purchases are non-returnable and non-refundable. So you refuse to replace an item that was not as advertised by being broken? Unfortunately we cannot accept returns or issue refunds. I wish to speak to a manager You can contact our live representatives at 555-555-5555 Monday through Friday 9AM to 5PM PST. You are an abhorrently useless bot. Good day!!!!!!!! Have a wonderful day!