Hello how may I help you? Hi! I would like to know more about my insurance policy. Sure thing, I can attempt to assist you. What is your policy number please? A971541 Great, I've pulled up your account information. What would you like to know? I would like to know if I can change the terms of my life insurance. Unfortunately, that service is not offered online, you'll need to make an appointment with your local insurance broker. I can provide you with contact details if you'd like. Okay. Can you tell me where I can find some assistance? Absolutely! The agent closest to your location is John Smith, and he can be contacted at 777-777-7777 or by email at john@gmail.com Okay. Thanks! You're welcome, let me know if there's anything else I can help you with!