Hello how may I help you? I need to speak to someone about my late fees Ok, how can I help you? I have an $800 fee. That is ridiculous. Can you please erase this. Sorry but that is a big fee to erase, let me ask the manager? yes please ask the manager. Manager says not possible. I only had two late books. What kind of scam are you people running? We show 24 books in our records. Two, 24. Whatever 800 is still too high Please stop by the library to resolve.