Hello how may I help you? Can you help with my late fees? Can I have the last four digits of your library card number 8555 You currently have 12 dollars in late fees My records show $800 in late fees Oh yes that is correct. I want to get that debt erased Unfortunately it is against our policy to forgive debt I have never been late before though! I am sorry that is our policy. You are more than welcome to come into the library and talk to the head librarian