Hello how may I help you? I need to update a contact in my cell please Sure, I can help you with that. I've just added someone's number but I forgot to put their name in there Ok, and what is the number that you want to add a name to? 999-9999 I would like to add the name Karen I'm sorry but the number 999-9999 already has been assigned to a name "Florist". Do you wish to change this? Ugh yes please change it Ok, I have just changed the contact name for 999-9999 to "Florist" to "Karen". Is there anything else that I can help you with for today? Ok thanks for your help, no that's it It was a pleasure assisting you for today!