Hello how may I help you? I need help with my policy. Which policy can I help you with? I need change my life insurance. What would you like to change on your life insurance? I need to change the term from 20yrs to 10 yrs. I think that is something outside of my abilities. You will want to make an appointment with your insurance brokerr. ok do you have his phone number. Yes. One moment. His number is 555-555-7722 Thank you. You can also make appointments online. Would you like me to do that for you? no thanks