Hello how may I help you? Hello, i'd like to check the status of my package Yes, Do you have a tracking number or Email? My tracking number is #524663 Ok, your package was lost in transit. ugh, could I get a refund on it? We sent a reminder out Monday. You will have to contact the shipper. How can I contact them? The shipper's name and email should have been on the confirmation email. Okay, I'll contact them. excellent. Anything else i can help you with? That's it thanks!