Hello how may I help you? Can I help you? Can you help me with my internect connection? Sure, what's wrong with your internet connection? i cant connect it to my mobile phone How are you trying to connect? Through bluetooth, a wired USB connection or wifi from a router? im using wifi Ok. Please reset your router by turning it off and unplugging it for five minutes. When you plug it back in, let it reboot and the connection should work. whats next That's the only step you should need to take. There are some errant packets being stored in your router that need to be erased by resetting. okay thank you for the information You're welcome.