Hello how may I help you? Could you tell me how much I owe in late fees? Sure thing, you currently owe $25 in late fees. Great, can I pay for those in person with cash ? Nope sorry, the library only accepts credit at this time. What? But every other place accepts cash, I'm leaving a bad review and you're not getting any of my money! I have increased your fee by 25 cents for getting belligerent. What!? I'm sorry, I apologize, could you please take that back? I promise to not get angry anymore. Okay, the fee has been taken off. Thank you, I will make the payment as soon as possible with one of my credit cards. Alright, thank you.