Hello how may I help you? I need some information about banks OK, what do you need? I'm staying in the Hilton in manhattan. Where is the closest branch of BB&T There are several Hilton in Manhattan, which one? The one on 123rd and 8th street OK, I see your bank has branch on 124th and 9th! Great! Thanks bot, please show directions on screen Here we are , It should pop up on screen now! Thanks! That will be all today You are very welcome!