Hello how may I help you? I need help with my insurance. Can you help me? sure what is it? I need to change the terms of my life insurance. okay As per checking I have no data on changing that.. please make an appointment to your broker I want to change to a $500,000 benefit. Can you do that? Who is my broker? you don't have an idea? Is it Billy Jones? Yes or no Just say yes or no yes Gee, you are useful. okay