Hello how may I help you? I'd like to make him a dress bust to my insurance policy I'd like to make some adjustments to my insurance policy Sure, but you'll have to make an appointment. I thought you could help me change my insurance policy I can assist making an appointment. I just want to change something not waste my time coming there to make an adjustment Is their anything else I can help with? You haven't helped me with anything yet Sorry to hear that, would you like to speak to my supervisor? I would like for a live person to call me Sure. Hold please.