Hello how may I help you? Can you help me with my insurance policy? Sure. First I need some information. name. policy number. last four digits of ssn. Sorry, can't you access that information via my account? need to confirm your identity before proceeding. no worries your information is safe via this chat. It is standard procedure, just as if you called over the phone. Ok,, name is Jim Smith, number is 89, SSN is 0001. thank you. Okay Jim Smith, what can I help you with today? Does my policy cover water damage? Give me a second. Ok I see that your insurance does not cover water damage. There are options we can offer to help. Will you be interested in learning more about them?