Hello how may I help you? I have really a lot of late fees. Can I get my fee reduced somehow? First I will need you library account number. 1234566 You have $876.21 in late fees I am sorry at this time I will not be able to remove the fines. But that's so much! I won't be able to pay. You can make payments at he main branch library. the Can I make installment payments and still check out book? No, You must pay this fine first How about if I pay $25 a month? I am sorry, you will have to meet with the librarian. Alright. Thanks bot.