Hello how may I help you? I need some help managing my contacts. Certainly! How can I help you manage your contacts today? I need to an email address to John Smith. Uh-oh. Looks like you already have an e-mail address saved for John Smith. Do you want me to erase the existing e-mail address or would you like me to create a new contact instead? Can you erase the existing one please. I can do that. One moment please Done. Existing e-mail has been deleted. The contact is now saved. Can you now add johnsmith@mailmailmail.com? Yes. Would you like me to create a new contact for this one as well? No, just add it to John Smith. Done!