Hello how may I help you? Hello can I get help with some books please? Sure, how can I help with books I have The Stand by Stephen King I think it's overdue. Can you tell me when I was supposed to be back? My library card number is 46766887 The Stand was due for return last Friday, and as a result you have incurred a late fee of $2.57 Can I pay that over the internet? And then keep it for another week Of course! I can process that payment using your saved card, or you can provide a new one Just put it on the Visa I always use Payment confirmed. Your new return date is now for next Friday. Anything else I can help with? Okay so I'm all paid up and I can take it in next Friday. Perfect That is correct, you are all set. I'm all set good to have that taken care of