Hello how may I help you? Can you help me check if a book is available? Sure which book? I'm looking for Harry Potter and the Goblet of Fire The Harry Potter and the Goblet of Fire is in stock. There are 4 copies available. Great, are you able to reserve a copy for me to pick up later? Yes I can reserve that for you. You pick it up any day this week. Great, it will be reserved for the whole week? You will have it for two weeks and you can renew it Thanks! I'll be in next week to pick it up Okay, Need anything else? No, thanks