Hello how may I help you? I need to see if I have any late fees Sure. What is your library card number? 123456 You have $1.10 in late fees. You can pay the fee now or continue to check out books until your fee reaches $10. Can you tell me if the movie sexy beast is available for checkout No copies of Sexy Beast are currently available. Would you like to be added to the wait list? No that's okay We have other films by the same director available. Would you like one of those? No Can I help you with something else today? I'll just watch Netflix