Hello how may I help you? Can you open my contacts please? Sure, I have your contacts open now. Can you find the contact Chip Matthew? I have Chip Matthew pulled up I'd like to replace an email address for that contact You already have one email set for Chip Matthew and I can only store one email per contact, would you like to delete the one currently on file? Yes please, change it to ChipMatthew@yahoo.com Got it. So I'm deleting ChipMatthew@hotmail.com and replacing it with ChipMatthew@yahoo.com. Is that correct? Or would you prefer I create a new contact for the new email? Yes please replace that email, thank you! Ok, once I delete the email it will be gone forever, is that ok? Yes, that is fine. Ok, your changes have been made. Anything else I can do for you?