Hello there, how can I help you? Hi I need to return a defective bike helmet Ok, we offer refunds on certain items, what was the order number? It's 476800098 Checking... okay I see here that you bought a G Sport Bicycle Helmet on January 20th, 2018 yep Unfortunately, we can't refund your money or accept this, since it is outside the 30 day return policy. But the helmet broke after one use I'm sorry, but our store can't accept this product. I wish I could offer you a return but it's outside our policy. I'll just have to file a dispute with my credit card company