Hello how may I help you? Hello, I need to return something. what is the order number Well, it's a defective bicycle helmet with order number 329845. I found that order. WOul dyou like a replacement or a cash refund I would prefer cash I guess. OK i will send you a mailing label to return the item. Once the item has been received on our end you will receive a full refund. Sound good Alright, that's great. mailing label sent Okay, thank you for all your help. a refund of $39.86 will be sent once recieved