Hello how may I help you? I would like some help with my insurance policy. What help do you need with your insurance policy? Can you help me to change the terms of my policy? No I'm afraid you're going to have to schedule an appointment with an insurance broker to do that. I see. Can you help me to schedule the appointment? yes give me a date and time and I will check availability For Monday afternoon. I have an opening for Monday at 3 p.m. would that work? Perfect. Thank you so much. Bye