Hello how may I help you? Hi I am looking for a specific book in the library can you help me? Okay what book is that? I want to know about Harry Potter and the Chamber of Secrets By JK Rowling. Let me check on that Thank you Sorry but that book is not available right now Is it checked out? Yes,yesterday Okay can I reserve to check it out when it is returned please? Sure, anything else? No that was perfect thanks