Hello how may I help you? I need to do something with my account What's your account number? 98275869 Okay how can I help you? My books are due back tomorrow but I'm not done with them. How can I avoid late fees? You can pay $0. 05 to renew online. What you already owe $175 to us for late fees Okay, I can add $0.10 to renew both of them You have to pay the late fee first Yeah, no. I'll just bring them back and watch the movie Ok