Hello how may I help you? I need to check on coverage on my policy Great, I can help with that. Can I get your name? It's John Smith Thank you, Mr. Smith. Do you have your policy number on hand? It's 77418 Great, I have located your policy. What would you like help with today? Does my policy cover water damage? I am sorry, it does not appear your policy covers any kind of water related damages. Is there anything else I can help you with? I think my agent lied to me. He said it did I am sorry to hear that. You can contact our main office at 1-888-383-4509 Monday through Friday, 8am to 5pm Central Time if you have any questions. Thank you No problem, glad I could help.