Hello how may I help you? Can I renew a couple books? Yes, but there is a five cent charge per renewal if done online. That is fine. The account is 2458. Ok, but first you will also have to pay the outstanding $175 in late fees. Wait a minute. I can't afford that. We do have payment plans. No. I will just keep the books. You can't do that! I pay my taxes. I own these books. We will have to freeze your account then. Good day.