Hello there, how may I help you today? Can you help me with a return I would like to return a bicycle helmet Absolutely! Were you by any way unsatisfied with the product? Yes it broke the second time we used it I'm very sorry to hear that. Fortunately, we have a 100% satisfaction guarantee, and free returns for any products ordered in the last 30 days. Wonderful You'll need to navigate to the Contact Us page on our main website, then click on Returns. From there, you can fill out the information and print your shipping label. Your money will be returned within 24 hours. Do I need an order number? It will be a section on the shipping information, that you can enter in. OK I think I found the correct area for the return thank you so much Great! Is there anything else I can help with? No that was all - Thank you again No problem