Hello how may I help you? I have a question about late fees Sure, what would you like to know? How much do I currently owe in late fees? You currently owe $15 in late fees. Okay, I'd like to pay that now please Wonderful! We can accept a payment now via credit card, or you can pay in person at the library using cash. Can you use my credit card on file? Certainly. I'll bill your Visa card for $15 and your late fee balance will be cleared. Great! Thanks No problem!