Hello how may I help you? Can you help me with the returns I bought something from the store and I don't like how it fits I can help you return your product. What is the order number? I don't have an order number is that needed but I do have the product in front of me An order number is not necessary, it only simplifies the return process. What product needs returning? The product that I'm trying to return is a bicycle helmet I'm not sure if it's defective or not because it won't fit properly Would you like to return the product or exchange for a different size? I would like to do a full return not exchange First you will need to access your account at BikeFitz.com. Click on the "returns" link. Can you provide me with the link www.BikeFitz.com