Hello how may I help you? I want to get my library fees waived please. let me check Sure. you have 28 dollars in late fees Really? I can live with that. I thought I owed more. sorry but I ant erase it can't Well, I thought I owed $800, so you erased $772 of it for me. Much appreciated! btw, I'll be adding another 25 cents on it Why so? it's a fine