hello, how can I help you i need to return a helmet I'm sorry to inform you that the store does not give refunds or accept returned goods YOU DONT EVEN KNOW WHERE I BOUGHT IT FROM You are talking to the Macy's store bot I HATE MACY. LET ME TALK TO YOUR BOT SUPERVISOR one second please beep bop beep beep Hello I'm Macy's store bot supervisor YOUR WEBSITE SAYS ALL PURCHASES COME WITH 100% GUARANTEE There must be a mistake. The store does not give refunds or accept returned goods Do you need anything else? MACY'S DOESNT EVEN SELL BIKE HELMETS Yes we do NO YOU DONT