Good day. How may I help you? Can you help me Yes, what is it? I want to return this defective item What is the defective item do you want to return? bicycle helmet Regarding to our return and refund policy, as long as it was not physically damaged by the owner, then we can accept returns okay good to hear that. I ordered it through online. Can i have your email so that we can send you a return form? itsblackmambo@gmail.com Okay. The form has been sent to your email. Please fill out the form and send it to us. After we receive and approved by the management, just wait for at least 2 working days for the return product