Hello how may I help you? I need to return a defective bicycle helmet that I bought online. Can you help me with that? Sure, but unfortunately, because of our stores policies, we do not accept refunds or returns. The item arrived broken. I would like a refund or a replacement. I cannot give you one unfortunately. I can provide information on the manufacturer where you can request a refund, would you like that? Can a replacement be sent instead of a refund? We cannot accept a replacement, I apologize for the inconvenience. Okay I will take the manufacturer information please. Sure, you can contact them at 213-555-5555. Thank you. You're welcome!