Hello how may I help you? I'd like to speak to collections. I can help you with collections I have a notice I owe $800 in late fees and I think there has been a mistake made. I have checked your account and it is no mistake. You have a balance of $800 for several books that have never been returned. that is part of the mistake. I've only rented 2 or 3 books slightly over a year ago and I returned them on time. Your balance is $800. is it possible some numbers have been crossed. I just don't think I owe the money and I would like that debt erased. I cannot erase your debt. Your balance is $800. is there a person in a higher position than you that I could speak to about this issue? Because of your aggressive nature I am adding 25 cents to your balance. You now owe $800.25.