How can I help you? i want to return a defective product i purchased yesterday What is your order number? OIE97YKXCK Thanks! Would you like to exchange this or send it back for a refund? I want refund Okay. Go on the website and in the top right click "resolve a problem" and then select "refund" from the dropdown menu okay thanks, will do Great! That will generate a return shipping label for you, all you have to do is print it out, put the item back in a box, and ship it back to us! Okay thanks You're welcome.