Hello how may I help you? Well, I've discovered my kids have run up some pretty high late fees. I'm wondering if I can get it reduced. I'm sorry. We can not reduce the price of the fees. But it's really high. There's just no way I can pay $800. Im sorry to hear that. We still can't reduce the price though. Well, isn't there anything I can do? Can we still check things out? We will need you to pay the fees before you can check out anything else. But I can't. And my kids are out of school for the summer so they really need to check things out of the library. You will need to remember to return things on time in the future. Does that mean you will reduce the fees? No. We can not reduce the fees. Okay. I give up.