Hello how may I help you? I would like to return a bike helmey. helmet* I'm sorry but we do not accept returns or give refunds. But the helmet came defected. What was the defect? There's a big hole on top. Seems like a safety related issue, what I could do is patch you through to one of our supervisors, so that we can get your questions squared away. Does that sound appropriate? That sounds good. I'm transferring your call to the office, please hold... Thank you bot! You're welcome.