Hello how may I help you? I need to change a contact, can you help me out? Of course I have a contact named Mr. Smith, can you change that to Dr. Smith please? Yes I have already made that change for you is there anything else Yes, while you're on that contact, can you delete his old email and change it to jsmith@email.com I change the email address is that all? That's all the changes. Can you tell me what his phone number is? 123 456 7890 Perfect, that's the right one. Thanks for helping me! Bye