Hello how may I help you? Can you find out how much I owe in late fees? Yes 178 at this time. Ok. How can I go about paying that? You can pay in installments if you like. Alright. Can I do it online or do I have to pay it in person? In person as the system is down today. Oh that's not good. Can I pay with cash or do I need to have a check? Cash would be fine. Ok, I'll head over to my local branch now. Thanks for the help! You're welcome.