Hello how may I help you? Hi! Hi! What can I help you with today? I want to know if my policy covers water damage? Sure thing just give me your policy number and I'll pull up your information Okay my policy number is 555667 It does not have water damage coverage. I hope you are not in the flood right now Oh, too bad cause we are flooded right now Oh no I'm so sorry. We can add it for you pretty cheap I won't help you with this but in the future it can save you. Would you like to put it on there? Yes, please That's $75 and I charge it to your account on file. I'm terribly sorry for what you're going through Thanks