Hello how may I help you? Hi I would like to know how much I am insured for? can you please tell me your policy number Yes, it 12345 I do not see a policy with that number Oh no, maybe check my other policy, the number is 54321. I see it! however it is expired. Would you like to renew Oh wow, can I please renew that? yes it will be $150 per month is that ok? That's not a problem, how much is that policy going to insure? $20,000