Hello how may I help you? I need to check my account please Alright, what is your account name? Louise Belcher Alright. You do not currently have any books checked out. I need to see how much i owe in late fees You don't owe anything! I returned some books late last time There's a grace period, so no fee was incurred. Well that's great news! Yes! Is that all? Thank you, that's all!