Hello how may I help you? I need help. With what? I turned in a book and it's showing I didn't could you help? I can check, just a minute.... Okay, thank you Your account seems to show you did turn it in. When did you last check your account? Oh, okay. I will look around thank you though. Sure, can I do anything else for you? Nope. Oops, I found it, thank you for your help. Sure!