Hello how may I help you? I haven't received a package for a order I placed 3 months ago, can you check on this? Sure, could I get your confirmation number please? 2343454 Unfortunately it looks like that package was lost in transit, and the store sent you an email about it last month. Oh really, I didn't see the email I can resend you that right now. There is a link attached where you can go to file for a refund. Ok I appreciate it No problem. Is lostmail@yourhouse.com still the correct email? Yes Great, I'm sending that over right now. Thank you You're welcome.