Hello how may I help you? I was wondering if you had a certain book I was looking for? What book are you searching for? I am trying to find Pet Sematary by Stephen King. let me search my database paperback or hardback Either one would be fine, but I would prefer paperback. i do have paperback but its in rough condition That should be okay. I will try it anyway. Can you reserve it for me? yes when will you be picking it up? I will be able to get it tomorrow morning if that will be okay Thats fine your book will be waiting at the front desk Thank you very much. youre welcome