Hello how may I help you? Hello. i wanted to return a bicycle helmet. What's wrong with the helmet? The strap that keeps in on the head is broken. The clasp won't stay closed. Sorry to hear that. Unfortunately, the store does not accept returns or give refunds no matter what the reason is. The store doesn't stand by its merchandise? This helmet is putting my life in danger! Sorry. But that's the companies policy. Do you replace defective items? If I send you pictures, or something? No sorry. The store doesn't accept returns at all. It's stated on our wesite. website That's ridiculous! you just lost a customer, buddy! I will tell all my friends never to shop with you. I;m just a bot Well, you represent jerks.