Hello how may I help you? Hi. How can I help you? I would like to renew book. Ok. There is a 5 cent charge per online renewal. What is your account number? 987654 is my account number. Hmm...it looks like you have $175 in late fees. Those will need paid before we can renew any items. Okay. I'll pay it. Great! You can come in to the front desk and pay for them. Can you now renew my book loan? After late fees are paid, yes. Thanks. My pleasure.