Hello how may I help you? I want to return this defective item. Sure thing, when did you purchase the product? It's bicycle helmet that I bought through sporting goods online. I see, when did you purchase the product? It's in bicycle palace. I want a resund refund We can do the refund depending on when you purchased the product, if it reaches 30 prior to the purchased we can no longer do the refund. How can we do that? hey? are you still there? Yes, someone will be there to get the item. thank you You're welcome