Hello how may I help you? Hello, can you help me with my insurance policy? yes can i have your account number please? My account number is 123. I would like to change the terms of my life insurance. ok i see your account. it looks like you will need to contact your broker to make changes on that Ok, do you have their name and number? yes it is 555-3921 Thanks, what is their name again? ask for Bob. he will assist you in this matter Thanks bot, you've been a great help! my pleasure