Hello how may I help you? I'd like to know if you have a book available. Sure I can check that for you. Which book? The Art of War The Art of War by Sun Tzu? Yes, that is correct I see that we currently have that book available. Would you like to reserve it? Yes, I would like to pick it up tomorrow Sure, I will place a copy on hold for you. Is there anything else I can help with? That's all, thanks for the help! No problem