Hello how may I help you? i'd like to renew some books i currently have out ok there's a 5 cent renewal fee that's fine, can you renew the giver and the hobbit for me please? yes but did you know you have outstanding late fees? really? i thought i was all caught up no, you owe $175 wow i'm sorry i had no idea. do i have to pay those off before i can renew? yes you can pay now ok, can i use my visa card? of course