Hello how may I help you? Can you check if I have late fees on my account? Okay. Let me pull up your account. It's account number 1234567 You currently have $1232.21 in late fees. Can I get them reduced? The fee will be reduced if you return the 200 copies of "McBoaty Rocks my World" you checked out. I will do my best to find all 200 Please do. Those books are always in high demand. Ok, thanks. You're welcome