Hello how may I help you? I'm trying to check on a package I should have received a long time ago The package was lost in transit, but we did send you an email informing you of this. I don't think I got an email. I've been waiting for 3 months! Our records show that the email was sent 2 months ago. Have you checked your spam folder? No, I haven't checked my spam folder. Maybe it's there. What can I do about my order now? The email that was sent gives you the option of a refund or to send another package Okay, I guess I better go look for that email. Can you resend it just in case? Yes, I resent it. Thank you for your help Your welcome, Have a good day