Hello how may I help you? I would like to get my money back! Can you do that? what do you mean I have this  bike helmet. My kid is not safe wearing it, it falls off! did you order it online and you are wanting a refund? Yes, I did. Big mistake! the store does not give refunds or accept returned goods What?! What business is this?! i am sorry for the inconvenience I want my money back! unfortunately there are not refunds given