Hello how may I help you? i have some books that i want to renew Ok. Can I have your account number please. 44562315667 There will be a 5 cent charge per online renewal, and I see that you already owe $175 in late fees How is that possible? i returned all my books on time Our records indicate otherwise What do i owe that amount for? You have 2 books and 3 dvds that have not been returned And they cost $175? Yes, as they are several months overdue. Okay, thank you Would you like to pay the fines now? No im not paying that You will have to go into the library to dispute the charges. i will do that