Hello how may I help you? i'd like to find out how much in late fees i owe Sure, can i have your account number? my account number is 4411293 According to my records you owe $50 in late fees. ouch, what are my options for paying those off? I can set up a payment plan for you. Alternatively, you can volunteer to help out at the library to repay your debt. i don't have time to volunteer so i'll do the payment plan option Ok. How does $10 per month for 6 months sound? i suppose that's fair, can i pay it each month in person at the library? Yes. Just ask for me at the front desk.