Hello, how may I help you? Hello, I need to return an item Glad to assist you with that, can you give me the order number of the product so i can check The order number is #9623235246 For what reason you want to return the product? The helmet is defective - the lining is falling out. Would you like to order another helmet prior to returning the defective helmet? No thank you. I would just like to return it for a refund. Unfortunately we can't refund this product cause it has been 1 month prior to notifying us for the defective product. That shouldn't matter! You sent me a defective helmet and it isn't my fault that the shipping was slow. I am a paying customer and I deserve a refund! We can only do a refund upon 30 days prior to the purchase. I'm calling corporate!