Hello how may I help you? I have a question about my premium. Sure. Can I have your insurance plan number? 7720A3. Checking ... I am sorry you don't have a health insurance plan. Is that the right number? I believe so. I want to know what my premium is. Can you search by name? Sure what's you're name? John Smith. There is no John Smith in the database. I am sorry Alright thank you. You're welcome