Hello how may I help you? I want to know the status of something. OK, what would you like to know? Why haven't I received the package I ordered three months ago? Unfortunately that package was lost in transit. Oh no. Do you know why I wasn't informed? You were informed by e-mail already. Hmm. Maybe I should check my email more often than just once a year. That is a wonderful idea. Do you need help with anything else? I guess that's all. Thanks for the help. You're welcome!