Hello, how may I be of service? I have an unfortunate issue with a recent purchase Okay. What's the issue? I purchased a bicycle helmet a week ago and during my first long distance ride with it The straps fell off Okay. Is there anything you would like us to do about it? How long would it take for a refund to be issued? We will check when the purchase was processed. And then we will verify. Verification takes about 3 days,. Okay then I would like to return the helmet Are shipping labels provided? For our return process, shipping labels will be provided. Just ship it to Shop all you want. This process takes about 5 days. Alright, thank you very much for your assistance with this issue. Glad to be of service.