Hello how may I help you? Hi, I need help editing a contact. Sure, which contact would you like me to edit? Please change the name of "John" to "Jacob" please. Ok, "John" has now been changed to "Jacob". Thanks bot! And can you change "Sue" to "Pam" for me while we are at it? Yes, "Sue" has now been changed to "Pam". Thank you, I think that's all I need today. You are most welcome. Have a nice day bot Have a nice day.