Hello how may I help you? I'd like to renew some books that I have checked out There is a 5 cent renewal fee, is that ok? Yes I think I can afford to pay that Well you also have $175 worth of late fees you need to pay I think you have the wrong person Can you confirm your number with me? I just checked the books out if no one said anything to me about $175 late fee . My number is 1 2 3 4 5 6 7 Yes your account has $175 worth of fees ? sorry about that