Hello how may I help you? Can you check how much I owe in late fees? Okay, I can check how much you owe in late fees One moment please... Okay. You owe $50 in late fees Why is it so much? You forgot to return the book VALIS by Philip K Dick for 12 months If I return it, will my fee be reduced? Yes, your fee will be reduced to $10 Okay thanks bot! Anything else for today? nope