Hello how may I help you? Hi, I was wondering if I currently owed any late fees. You do not owe any late fees at this time. Awesome! I really thought I did. Would you like to put a book on hold? Sure, could you reserve volume two of "Biff's Handsome Journey" for me? I have put a hold on it. is 48 hours long enough? That's plenty! I think I'll go pick it up right now. We are open until 6:00 PM tonight. I'd better hurry then, thanks! You're welcome.