Hello how may I help you? Can you tell me if you have a copy of to kill a mocking bird? Unfortunately, all copies of that book are on loan. Would you be interested in an online copy? No. Do you have a copy of Lord of the Flies? I do have one available. Would you like to reserve it now? Yes I have reserved your book. Please pick it up within 48 hours. Can I help with anything else? Will it be at the front desk Yes it will be. Ok. Thank you. You're welcome