Hello how may I help you? Hi! I need to check something. I can check the status of things for you. What do you need me to check on? There's a package that has not yet arrived. The package you are inquiring about was lost in transit. An e-mail was sent informing you about this recently. Okay. What is going to happen to the order? You should contact the merchandiser where you placed the order about that. Okay. Can you send me the contact number? Yes. Amazon's customer service is 1-XXX-XXXX. Hope this helps. Okay. Thanks! No problem. Have a nice day