Hello how may I help you? I'd like to return a product I bought from your site Sure, I can help you with that What is your order number I bought a bicycle helmet two weeks ago, and it arrived completely broken. I'd like to exchange it for a new one 65656575 Okay, this is no problem I will be sending you a return label so you can return the defective item Ok, so I just package it up in a box and attach the return label? Correct, you won't have to pay for the return shippiing Great, what a relief. And you'll ship me a new helmet in the same size and color, right? Correct, we will send you a new replacement after we receive the defective one Sweet, that's easy enough! Thanks for the help You're all set