Hello how may I help you? I want to know if a book is in yet Sure, which book can I check for you? The book I'm looking for is the Duck Book by Mr. Duck We currently have one copy available of that book. Do you want me to reserve it for you? Yes. I'm in love with the Mr. Duck books and I need to have this copy right away This copy will be reserved, but please be noted that I can only hold the book for 48 hours. Is that okay? That is okay. I should be able to pick it up after work no later than 4 hours from now. Great, anything else I can help with? No that will be all . You've done great! No problem!