Hello how may I help you? Hi there, can you tell me about my fees? Yes, how may I help? What do I owe in late fees? You owe $4,450.21 Wow. How did I manage that? Okay, I would like to pay that today. How would you like to pay? I need to use my credit card on file. I tried that card but it looks like there are insufficient funds. Do you have another card? Sure, there should be one more card on file. Can you try that one? Yes that one worked. Thanks for your business Thanks!