Hello how may I help you? Can I change the terms of my life insurance policy ? I am sure you can, but you will need to make an appointment with your insurance broker. Can you make appointment to him ? No, you will have to do it yourself. I don't have any contacts. Can you help me with that ? Yes, the number you need to call is 555-1234. Ask to speak with Billy. Okay thanks for it. You are welcome. Anything else? nothing thanks Ok