Hello how may I help you? I got a bill from the library saying I owe $800. How is that possible/ We charge for late fees I have never had something late longer than a week in my life! I'm sorry but the books are late But the user agreement on the back of the card states that fees cannot be higher than $50 Well fees go up over time and cannot be erased If that is true then I should of been made aware of the change in services, which I was not. I'm sorry you wasn't Since I was not made aware, I insist that I be treated under the user agreement I signed up under. I'm sorry I can not do that