Hello how may I help you? I want to return a defective bicycle helmet. What is wrong with it? The strap is broken, it is defective. I want to return it. How long have you had it? I just received it today. Sorry, we do not give refunds or accept returned goods. But it is defective. What am I supposed to do with a defective helmet? The manufacturer will be happy to help. I want my money back. I'm going to report you to the BBB. ok, contact the manufacturer. No, you give me my money back. have a nice day!