Hello how may I help you? do i have any appointments next week? It looks like you have a 4 pm appointment next week on the 18th. Can you confirm this time and date? yes that's correct Alright. Is there anything else I can assist with? can you set a reminder for that appointment that will remind me the day before? Sure. What time on the 17th would you like to be reminded? 4pm would be great Alright. The reminder has been set. thank you very much You're welcome!