Hello how may I help you? Hi there, I ordered a bike helmet and I'd like to return it We do not give refunds or accept returned goods It's completely defective though! When I received it, it didn't have any straps Sorry, but that is the policy But it's your company's fault, I didn't do anything to it, and I didn't even get to use it! When was the order placed? April 9th What is the order number? 124578 Give me a minute to look that up ok? Sure Sorry but I can't give a refund on that product. Would you like to order again? No, I don't think I'll be doing business with your company again. No customer service! Good day! Have a great day!