Hello how may I help you? I have a question about my library account. Sure, what can I help you with I would like to know if I owe any late fees. Sure, can you give your account number? Yes it's 9247859001 Thanks, can you confirm your name to identify your account please? My name is Bob Marley Great, I am not showing any late fees for you Mr. Marley. Is there anything else I can help you with? No, I just needed to check on that thanks. No problem, glad I could help.