Hello how may I help you? Hey, I hae a question about my insurance policy. Sure! And what would you like help with today? I was wondering how to change the terms of my life insurance policy. You would need to get a hold of your insurance broker to make any changes. Okay, can you connect me to one? Yes, I can. You may contact them at: 1(555)555-5555 Great, thank you. Will you need any other help for today? That's all I hope that you may get your insurance sorted out today.