Hello how may I help you? I would like to renew some books I have borrowed I understand you would like to renew some borrowed books, is that correct? Yes Alright I can help with that. There is a 5 cent charge per online renewal for each book. Okay. I have just looked into your account. Are you aware you have $175 worth of late fees outstanding? okay. The first late fee was inquired nearly 3 years ago. Okay here'r ma account info and credit card. I'll pay the fee. Yes, I was going to ask if you could pay the late fee in full or at least 50% of it as that is company policy. I'll pay it in full alright I've charged the late fee to your card along with the charge for each book you are renewing. Thank you.