Hello how may I help you? How can i Change the terms of your insurance ? helo You will have to make an appointment with your broker Can you do it instead ? I'm sorry, I can't do it. But I can make an appointment for you that would be great please set me an appointment what time, and what day? tomorrow at 2 pm Great I have made an appointment for tomorrow at 2pm for you Thank you :) No problem Have a nice day .