Hello how may I help you? Yes my name is Mary Cassy. Could you tell me how much I currently owe in late fees? Can I have the last four digits of your account number? 7545 I have checked your account. As of today, there are no late fees on your account. That is wonderful. Thank you. Is there anything else I can help you with today? Actually yes. Could you tell me if the new James Patterson book is available? Yes it is. Would you like me to put a hold on it for you? That would be wonderful. I will pick it up later today. Ok. I have placed a hold on your item. have a wonderful day Thank you. You too