Hello how may I help you? hi. i need help looking for a certain book. Ok, which book? i don't remember the title but it was about wizards and a boy that had a scar. can you help me remember? That sounds like Harry Potter. Want to look for the first book? yes, that would be it. do you have it in your library? Yes, we do. Would you like me to reserve it? yes, definitely. for how long will it stay reserved? Three days. okay, i would like to reserve it now then. my name is jane doe. Ok, done! thank you!