Hello how may I help you? I ordered a package three months ago and have yet to receive it. Can I please know the reason why I haven't received yet? Im sorry, but the package was lost. An email was sent to you about this. I never received an email. The email was sent on June 18th. I just found it in my spam folder. Is there anything else I can help with? That is all for now. Are there any other packages you need to track? Not at the moment. Ok, have a good day!