Hello how may I help you? Can you look up a book for me? Sure, what's the title? I'm looking for Lord of the Flies. OK. It looks like we have a copy of that available. Would you like me to reserve it for you? Yes please, how long will it be held for? We can hold it for two weeks at the main branch, or if you prefer we can deliver it to the branch nearest you and hold it for one week. You can hold it at the main branch, I can pick it up next week! OK. I've placed the hold for you. Would you like anything else? No that would be it, thanks for your help! You're welcome.