Hello how may I help you? I have a defective helmet. What would you like to do with the helmet? I want to return it to you. It's defective. Sorry, we do not accept returns. What do you mean you don't accept returns??? What am I supposed to do with a defective helmet??? We clearly stated in the purchase agreement that there will be no acceptance of returns. OK, then just give me my money back. Sorry, we can not give refunds either. What a horrible company policy! What kind of company doesn't accept returns for defective items? I want to return it! Sorry but you can not. Is there anything else you need help with today? The only thing you can help me with is a return!