Hello how may I help you? Can you tell me current balance? You have late fees totaling $800. Wow. Is it possible to have those fees removed? No. You had 4 books that were late. At $200 a book that is $800. I only remember having 2 books checked out. Could you lower the fees? no I'm afraid not. That is our official policy. Can i open a new account? You cannot try to get around the system by opening a new account. Ok. I understand. That is all. We will expect your payment as soon as possible