Hello how may I help you? HI can you help me update my contacts update which contact? Can you add an email address to Lauren Contact "Lauren" already has an email entered. Would you like to delete the current email, or add a new contact? yes new address is farmguycraw@gmail.com delete old email address and replace with new one? Yes delete old add new deleting email address, adding email address, to contact "Lauren" Sounds good task completed