Hello how may I help you? Can you help me with my late fees? ok let me check It says I have $800 in late fees here yeah but I can't erase your late fees Is there anything I can do ? sorry but we can't $800 is just ridiculous, how can you expect me to pay that for one overdue book anyway I'LL BE ADDING ANOTHER 25 CENTS ON IT That's super messed up sorry about that K