Hello how may I help you? I need some information about something I ordered. Sure, do you have the order # of the item you purchased? My tracking number is NVW260789230498 and I ordered it three months ago but it's still not here. It seems that the package was lost in transit. You sould have received an email about this package I haven't seen any. Maybe it's in my spam folders. Do you know who it would be from? It would be from Amazon. You should have been compensated to your original payment method already Oh. I was still waiting for the package. I'll have to check my account. Thanks for the advice! No worries. Anything else I can assist you with today? That's all I needed. You've been a big help. Anytime!