Hello how may I help you? i want to update a phone contact I can help with that i added a new number but forgot to add a name to it I can add it for you, what is the name and number the number is 555-1234 and the name is caroline hmm, looks like you have a contact with that name yes, that is a different caroline. add this one as caroline wilson hmm, looks like you already have that contact, would you like me to replace it? sure. go ahead and replace it with the new number OK your contact has be replaced! thank you You're welcome!