Hello how may I help you? Can you check the status of a delivery for me? Yes, I can check that for you. What is the tracking number? 111494928959592829 It looks like that package was lost in transit. I emailed you on 6/7 with a status updated informing you of this and giving you the options that you wanted to take. Oh I see, I didn't check this email so I still can't fix this issue? Yes, luckily you have 30 days to respond. The options were to reship the item, or to do a refund. Which would you prefer? I want to schedule a refund actually. Okay, I have initiated your full refund in the amount of $675 and it will be issued to your bank account in 3 to 5 business day. That's great, and now I don't need to worry. Thanks for getting this dilemma situated for me. No problem, is there anything else I can help with? Not at this time, I'll come back if I have more questions. Thanks