Hello how may I help you? I have a question about a companies return policy. Sure, what is the question? How long do I have to return a new stereo from Best Buy? You have 1 month to return an item after the purchase date Will I be refunded the full amount even if I opened it? Yes, you will be refunded the full amount even if opened Do I need the receipt? Yes, you will need the receipt Ok thanks for your help. You're welcome, is there anything else i can help you with today? No that's all thanks