Hello how may I help you? I'm trying to look into an order I made a while ago. Can you help me? Certainly, I would be glad to help. Where did you place the order and what is your tracking number? I placed the order online with Macy's about 3 months ago. The tracking number is 145821546 Thank you for that information. It seems your package has been lost in transit. i see a record of an update email sent 2 months ago. Okay, can the order be resent? ?? Sorry for the delay, It appears the order cannot be resent. Please contact Macy's customer service for more help. Will they be able to do a refund? My database shows Macy's does do refunds Thank you for your help Happy to assist!