Hello how may I help you? Yes, I have a question about my health insurance You currently do not have a health insurance plan. Really? Are you certain. My policy number is N39434 Im looking it up right now for you give me a second Okay I checked the policy number and nothing came up in our records for it. Hm, that's weird. Was the policy canceled as some point? It says here it was cancelled a few months ago. Okay, that explains it! Thanks You are welcome.