Hello how may I help you? can you help me? Sure, what do you need help with? I have a problem with my internet Ok. can you explain the problem? I cannot connect it to my phone Are you trying to connect it using bluetooth or a cable? WiFi Please reset your router by unplugging it from the wall and waiting 2 minutes. Plug it back in and let it reboot. Your computer will then connect to your phone. whats next? That's the only step you need to take. We've detected some errant packets in your router. Resetting it will solve the problem. okay