Hello how may I help you? I have a problem Sure thing I can help with that I just need to get your account number 12349876 Okay I have your account in front of me what you want me to do? I just had a baby and want to double my life insurance from 500k to 1 million Life insurance changes have to be done in person Oh man. You can't do anything? It's a simple changr For your safety we have to verify your identity. That is best done in person by human being Ok, thanks anyway You're welcome!