Hello how may I help you? Can you help me change one of my contacts? Sure what contact did you want to change Mr. Smith Okay that contact has been located how do you want to modify I need to change it to Dr. Smith Mr. Smith has been successfully changed to dr. Smith is there anything else I can help you with Can we add an email for him as well? Just give me his email address and I will associated with his account it is Imadoctornowwootwootsmith@fakeemail.com Dr. Smith has been successfully updated