Hello how may I help you? I need some information about my account I can help you with your library account. What may I assist you with? Do I have any late fees? I can check your late fees. What is your library account number? 5932570 According to your account, you owe $5.50 in late fees for the book "David Copperfield." Okay, can I pay that by phone or does it need to be in person? You can access the website www.hamiltonlibrary.org and use their quick link to pay your late fees. You could also do that in person. Okay thank you You are welcome. I will be here if you need further assistance.