Hello how may I help you? I need some help with a reservation please I can help you with that Great. I want to impress my in-laws, so I need to book a table at an expensive restauarnt How about berns steakhouse? Okay, that sounds fine. Can they do a table for 16? What day would you like me to make it for? I'd like it for Saturday please And time? 7 pm One moment please Oh no I'm afraid they only have room for 10 that night at that time. Can we try Friday? Okay, Friday would work Wonderful. All set have a lovely evening