Hello how may I help you? Can you help me with my insurance policy? Certainly, I can help you with your policy! What is your number The policy number is 34828423 Great, pulling that up now. What would you like to know about your policy I just want to know if my policy currently covers water damage Hm, no. Sorry. It appears that your policy does not cover water damage Hm, I live in New Orleans so that will definitely not fly. How can I add thsi coverage? You can add this coverage with your personal agent Jeff Soames. Shall I make an appointment for you? Sounds great! Thanks for the help No problem!