Hello how may I help you? I want to know if Hamlet is in I do have one copy of Hamlet in. It is a hardcover version. Would you like to reserve that? Yes please. Ok great. I will reserve that copy of Hamlet for you. All I need is your library card number and I can get that done. My card number is 567889. Thank you. I am reserving one copy of Hamlet, hardcover edition for card number 587889, is that correct? Yes that's right. Ok, your reservation is all set! You can pick it up anytime tonight. If you would like to make any changes to your reservation, or have any more questions just let me know. Thanks for your help. You're welcome. Anything else I can do for you? No thanks