Hello, how may I help you? Hello. How can i help you? I ordered a bicycle helmet from hardheads.com but they shipped a defective product. How would you like me to help you? I want to return the product and get a refund. When did you purchased the helmet? I purchased it on February 18th. Unfortunately we only have 30 days or refundable products prior to the purchase and you've exceeded the number of days. I was not informed of the details of your return policy. My apology however it's according to the policy This is unacceptable. I want a refund.