Hello how may I help you? Hi bot can you help me with something? Sure I can help give me your account number off your library card if this is a request about your account I want to know if a new book arrived in the library yet Oh I don't need your card for that which book is it My library card number is #6668756 Okay which book are you interested in? South beach romance That is available in both paperback and hardcover would you like to reserve a copy? Yay, could you reserve it for me! Either copy is fine Okay since I have your account number already I reserved it. you have 5 days to pick it up or else it will go back into circulation. Anything else? Great I'll pick it up by the end of the day, thanks bot You're most welcome