Hello how may I help you? I need help with updating my contact list I can help you with your contact list. What would you like to change? Well I would like to add a new contact What is the name of the contact that you'd like to add? Her name is Britney Richards You already have a contact by that name. Would you like to erase the original Britney Richards? Shorten the Britney name to Brit Do you want me to change Britney Richards to Brit? yes I have changed the contact name to Brit. Would you like to change the number?