Hello how may I help you? I need help with my contact list. I've opened your contacts, what can I do for you? I need to change the last name on one of them. Which contact would you like to do this for? I need to change the information for Janet Walton. What would you like to change Janet Walton to? It now needs to read Janet Miller. Okay, I've changed it to Janet Miller, anything else I can do for you? No, that is it. Thank you. You're welcome!