Hello how may I help you? I need some help with a thing Sure, what would you like help with? I bought a helmet and the strap is busted, I need to return it? Okay, where did you buy it from? From Acme sports Okay Sorry but Acme sports doesn't accept returns Why not? They sold me something broken! It is their policy I need to speak to the store directly, that's not right here is their number, 867-5309