Hello how may I help you? i want to erase an appt Sure I can help with that. Which appointment are you looking to erase next tuesday's 2pm appt I can delete that appointment, but please be advised all information about this appointment will be lost. i see. that's ok, delete it anyway I have deleted this appointment. What else can I help you with set a new appt for monday at 4pm What would you like to call this appointment Employee Assessment Saved. Anything else? that's it, thanks