Hello how may I help you? I need to manage my contacts Sure, I can help with that. Can you change Joe Smith's number for me? What would you like to change the number to? 867-5309 Okay, I've updated Joe Smith's number. Would you also like to change his email address? What email address do you have for him? jsmith@gmail.com That's still the right one What would you like me to change it to? That email address is still right. He hasn't changed that