Hello how may I help you? I need to alter some appointments I can do that for you! Which appointments would you like to alter? Well I got one next tuesday at 2:00 Is this the one you would like to alter? Yes it is What would you like to do with this appointment? I want to erase it Just to confirm, you would like to erase this appointment. Is that correct? Yes. I want the meeting gone now. Janice and I are trhough Done! Can I help you with anything else? Thats it thank you!