Hello how may I help you? I need to return a cracked bike helmet Sure. I can help. Do you have it? Yes. It came in the mail cracked Oh. I'm sorry for the inconvenience. But will process that for you. Can i return it instore? Yes. Do you have the receipt or reference number? it is #5568 Ok. Let me check with that number. thank you Done. Anything else? That is all.