Hello how may I help you? help me with my insurance What do you need help with? how can i change the terms of my life insurance? Oh it looks like you'll be needing to make an appointment with an insurance broker for that specific change. do you have someone you can hook me up with? It looks like I have a few brokers available. What day would you like to come in? i can come in on Tuesday What time of day is best for you? i can do 10 am I have set you up for an appointment with James on Tuesday 10 AM