Hello how may I help you? I see that I have some late fees on my account. Let me look up your account for you. My account number is zfh247f Yes you have several late fees for books in the past couple months. I was in the hospital and unable to return my books. Is there any way I can have my fees forgiven? According to library policy, no late fees can be erased. But I couldn't possibly return them. Can you please just make an exception for me in these circumstances? I am sorry, the library has a no tolerance policy for late returns. I don't have the money to pay the $800 in fees. We cannot do anything about this I am afraid.