Hello how may I help you? I have some book on loan. When are they due? What is your account number? My account number is 8643. Got it! I see that your books are due back tomorrow. Would you like to renew them now? I will need them for another week. Okay. The charge is 5 cents per online renewal. I also see that you currently owe 175 dollars in late fees. Would you also like to pay that now? I don't have that kind of money currently. Okay, no problem. Would you like to renew your books now? Yes please do that for me. Got it! All done. They are now renewed. I hope you have a lovely day. You too.