Hello how may I help you? I need to renew some books. I can help with book renewal. There is a .05 charge for online renewal per book. Why is that? It is policy. We don't like to keep the books out for too long. Ok, well, we can renew them anyways. I feel I have to inform you that you already have $175. in late fees. WHAT?! Yes. i am afraid so. I'm quitting the library! Don't go! I'm keeping the books too! I can't believe this! Bye.