Hello how may I help you? hi, is there any way something can be done about my late fees? would you like to make a payment toward your late fees? i can't really afford to pay them, is there any way the debt could be erased or forgiven? i'm sorry, we do not forgive late fees. could i set up a payment plan then? your late fees must be paid in full before you can continue using library services can i pay with a credit card then? yes, you may access your account online and pay via credit card or paypal ok, i'll pay in full using my credit card tonight is there anything i can help you with today? nope, that's it. thank you. you're welcome