Hello how may I help you? Need to change an alarm please. I can do that. Which alarm? I've got a 10:30am alarm. I need that changed to 11:30am, please. I will make that change for you. Do you want to keep the sound the same? No, I need to remove the sound and have it just vibrate I will change it to vibrate. And no sound, correct? Yeah, just vibrate. It's going to go off in my pocket during a meeting to remind me to wrap it up. That sounds like a good plan. I had everything set for you. Thank you so much, you've been very helpful bot. Thank you for using our service