Hello how may I help you? Hi, can you help me with my insurance policy? you will need to schedule an appointment with your insurance broker. Hm okay, do you know the number I need to call? 123 456 7890, I can also set an appointment for you. Would you like to do that instead? Yes please, are there any appointments open for tomorrow let me check that. I see a couple slots open. What time will you be able to come in? How about 2pm There, I have set your appointment for 2 PM tomorrow. Your broker's name is James. Okay thank you, that is all I needed. You're welcome