Hello how may I help you? Can you help me with renewing? Sure. what is your account number The account number is 453287 I'm sorry there is a hold on your account. it appears you owe $175 in late fees Can I pay for those late fees now and then renew the books I have out currently? yes. You can pay now. Note any new renewals incur a 5 cent charge I want to renew the two books I have out now so please charge my credit card on file for the late fees plus the renewal I have paid with your card. And what books do you want to renew. Harry Potter and the Goblet of Fire and Harry Potter and the Sorceror's Stone Okay. Your books are renewed for 2 weeks Thanks