Hello how may I help you? I would like to renew several books that I have under my name Okay, just to inform you there is a 5 cent renewal fee for each book. That is fine, better than the late fee. Okay what is the name registered on the books borrowed? The name registered on the books is under Janet Wilkinson It looks like you have a balance of $175 That is for your late fees on book renewals Are you positive? I always returned my books on time. Yes it is what is stated under the registered name Can I not renew these books unless I pay the late fees first? Unfortunately you will have to pay for the remaining balance before we can renew the books