Hello how may I help you? I'd like to renew my books. What books would you like to renew "The Golden Compass" and "The Subtle Knife". Alright there's a 5 can't charge per online renewal is that fine? That's fine. Alright I should also inform you that you also have $175 in late fees Alright, can I pay with the card on file? Yes you can Ok, I'll do that. Alright I'll charge that card anything else? That's all thank you!