Hello, how may I help you? What is your account number? Okay, I can help with that. Who are buying the gift for My mom Okay, can I suggest a pair of pearl earrings Anything better? Hm, how about a pair of gold bracelets? Sounds nice, expensive? Yes, they will be fairly expensive. For a more inexpensive gift how about a cookbook? Sounds good! Great. Glad I could be of help Thanks!