Hello how may I help you? I need some help with my insurance policy. Ok, what can I help you with specifically? I would like to change the terms of my life insurance policy. Ok, for that you'll need to make an appointment with your broker. Do you need me to set one up? Yes please. Ok, who is your specific broker? Charles Larkins It looks like the best time to schedule with him is anywhere from 11AM to 2 PM, would you like me to pick a time for you? Yes, any time is fine. Ok, this coming Monday at 1PM?