Hello how may I help you? Hi there, could you help me with my order? Sure I placed an order for something about a month ago, and still haven't received it. Could you give me the status? Ill check That'd be great Based on my data, your order has been lost in transit. I'm sorry for that Oh that's horrible news! How can I get a replacement? i suggest you would contact the courrier Alright, I'll check with the post office. Thanks for the help! Alright glad to help