Hello how may I help you? Help with returns please? What would you like to do? I need to return a bike helmet. It's defective. I'm sorry we do not accept returned goods You can't be serious. I want a refund! I'm sorry we do not give refunds GIVE ME MY MONEY BACK. The helmet doesn't work! I'm sorry that is the store policy I'm filing a report with the state AG and the local BBB office. You won't get away with this! Have a nice day