Hello how may I help you? I want to add a new contact Sure, what is the contacts name? Michael Jackson There is already a contact with the name Michael Jackson, would you like to replace it or create a new one? Yes Which would you like to do? I would like to add a contact number That contact already exists, would you like to replace the existing contact or create a second one with that name. Create a second one with that name Okay, what is the number for it? 213-777-1111 Alright, you are all set!