Hello how may I help you? Hello I have a question about a library book. Which book? Is the Dark Tower in stock? We have that in both paperback and hardcover Would you like me to reserve it for you? Yes please. How long until I will have to return it? Okay I need your account number it should be on the back of your library card 89234892 You can keep it for 7 days Okay Charles that's reserved. Anything else? That is it. Thank you! You are most welcome