Hello how may I help you? I need help with an item I received. What can I do for you? I ordered a bike helmet from Modell's and it is defective. I want to return it. How do I proceed? I'm sorry but that store does not accept returns. But the helmet is defective. I paid money for a working item. I'm sorry I do not set the policies. Can you give me the manager's contact info? Yes, you can reach Mr. Bigwig at 800-234-4000 or at bigjer@gmail.com Thank you chatbot You are welcome person.