Hello how may I help you? I want to return a defective bicycle helmet. Which store did you purchase it from? Your site. In checking the return policy, returned items are not accepted, nor are refunds given. What? Ridiculous! I insist you give me my refund. As much as I would like to, I must follow the policy. I'm sorry. I think that policy should be changed. I would be happy to forward your concerns to management. That would be good. Bye. You're welcome.