Hello how may I help you? I have a question about my policy. Sure, what would you like to know about your policy? Does it cover water damage? Let me take a look. It says here that your policy doesn't cover water damage. Can I have it added to my policy? You can, but you must be aware that any insurance claim under 'water damage' conditions will not be covered if the water damage occured before updating your policy. Yes, I am aware. I can schedule your appointment with a broker to have this added to your policy. That would be great, thank you! I have set an appointment with you for Tuesday at Noon, sound good? Perfect!