Hello how may I help you? I need some help with something. sure what is it? I need to know about an extra large pizza that I ordered about 10 minutes ago. Where is it? its on its way What's the ETA for the pizza? ETA 20days sorry 20 mins I was about to say. And why is it going to take 20 minutes? well, the driver is suffering from depression That doesn't make much sense. Why would the driver be working if he's depressed, rather than getting his mental health checked on? I think this bot is making excuses. yes it does if you feel for him