Hello how may I help you? Hi! I need help with my insurance. I can help with that, can I get your account number? Sure. Its 6126452 OK, I have your account up, how can I help? I want my terms on life insurance policy changed. Due to some requirements on the change, you would need to speak with an agent in a meeting or over the phone, if you give me your city, I can look up the information for your local agent okay. Please do that. Looks like you would need to call the branch on 125 Main street, that number is 213=555-2020, may I help with anything else? Okay. Thanks for the help. You are welcome