Hello how may I help you? Can you please help with my library card? Sure. How can I help you? I have late fees but i think it's a mistake Okay what is your account number? 3432321 Okay can you tell me how much in late fees we have informed you that you owe. I can check it against the system records to see if it is correct $800 Okay I see that is correct. Yiou have 16 books that have not been returned for 2 years and 4 books that have not been returned for 5 years that's crazy That's what the system say. I guess you'll have to pay it