Hello how may I help you? I'd like to know how much late fees I owe What's your account number? It's 64448 You currently owe $25 in late fees. Wow. Can you tell me what they are for? You did not return three books, according to our database. I'll have to look for them. How can I pay the fees? You can pay them online via credit or debit card. You can also come in to our physical location and pay for them with cash. I think I will come in and return the books at the same time Okay, sounds good!