Hello how may I help you? I would like to renew some books. Sure. What would you like to renew? "The Golden Compass" and "The Subtle Knife". Okay, I have renewed both "The Gold Compass" and "The Subtle Knife". There is a five cent charge for each online renewal. Is that okay? That's fine! I have also been notified that you owe $175 in late fees. Can I pay that with a payment plan? Sure, that's no problem. And how much a month would you like to pay? $10. Great. I have set your payment plan for the $175 late fees to $10 a month. Is this alright? Yes. Excellent! Have a great day.