Hello how may I help you? Can you help me with some books I have? Acct number? It is AB123 What do you need help with? I have 3 books that are due back tomorrow. i would like to renew them today if I could. Your total will be $175.15. You have late fees of $175 and it will be $0.05 for each book renewed online I was not aware of any late fees. Can I set up a payment plan when i bring the books back? That is beyond my capabilities you will need to talk to a human Okay, I will. In the meantime, can you go ahead and just renew them? Yes for $175.15