Hello how may I help you? Hi, I need some help on my library account. OK. how can I help you? Can you look up what books I have that are due soon? Sure. "Lost in Space" and Voyage to the Bottom the Sea are both overdue. Oh OK. Can you renew both of those books for me please? Yes. There will be a $.05 charge per book. That's fine. Can you just add that to my account? Upon looking at your account I cannot because you already owe $175.00 in late fees. Oh yeah, I lost a couple books. I guess I'll just go in to the branch and pay that off. Thanks for your help. Is there anythiing else I can help you with? Nothing right now. Thanks. You're welcome.