Hello how may I help you? i'd like to return a bike helmet i purchased last week What store did you purchase your bike helmet from? dick's sporting goods I am sorry. Dick's Sporting Goods is not accepting returns for this item. but it's defective... I am so sorry. Dick's Sporting Goods is not accepting returns for bike helmets at this time. I apologize for the trouble this has caused for you. the helmet had a huge crack in it, i can't use it and would like my money back I am so sorry. I understand that the product is damaged. Unfortunately, Dick's Sporting Goods does not accept returns for bike helmets at this time. can i at least exchange it for a new one? It looks like Dick's Sporting Goods does not accept exchanges for bike helmets at this time. Is there anything else I can help you with? nah, i'm really angry now