Hello how may I help you? Hello, I have some questions about late fees with your library. What are your questions? First of all, I am seeing on your website that I currently have $800 in late fees. Can you confirm whether or not this is correct? Checking. Thank you. Confirmed. You have $800 worth of late fees. Can you please tell me how many different books these fees are related to? According to my records I have only had one book out past the due date, and the fees associated with any particular book should be capped at $40, so I do not know where the additional fees are coming from. You currently have 20 books past due. I do not think that this is correct. Would you be able to waive the additional $760 in fees if the $40 I think is correct is paid? Waive not accepted. Additional 25 cents have been added to your fee.