Hello how may I help you? I made an order 3 months ago. Can you track a package? Yes, give the tracking number of your package I didn't get a tracking number. Was it shipped yet? can you give me your full name so i can check it It is John Smith Jr. Okay checking Let me know why I have not got it yet. Sorry for this information but your package was lost in transit. BUt I already sent you an email about it So you are going to make it right? I'm not the who'll make it right Do I need to talk to the manager? Did you get an email ?