Hello how may I help you? I have some questions about my insurance policy and what it covers Sure I can help you with that. What is your insurance and policy number? #2346767868 Okay I just pulled up your plan. What would you like to know? Does it cover water damage? Please tell me it does I'm sorry your current plan does not. I can email you a new plan that does and you can look it over an switch if you'd like to do that? Oh no! My house is all flooded my things are ruined Mom sorry to hear that. Anything else I could help you with? No Sorry for the upsetting news, I hope everything works out. Let me know about the new plan