Hello how may I help you? I need to pay my late fee. Sure, I can help you with paying your late fee. What is your account number? 839202. Ok great. I have your account pulled up. You owe $43 in late fees. Would you like to pay those now? Well, can I get that reduced? I'm a good patron. I am sure you are, but the library needs to stick to it's late fee rules, they're the same for everyone, so unfortunately I cannot reduce those for you. What about $10 off? Sorry, I am unable to reduce any late feed, even by one penny. Fine, ok. How would you like to make a payment? Never!