Hello how may I help you? I was just notified I have $800 in late fees? Is this correct? Let me pull up your account info Give me your account number It as AB12345. These late fees were caused by for books you never returned is it really $800? That seems awfully extreme! Yes it is I think I could purchase a whole lot of books for the library for that amount. Can you delete some of these fees? That's ridiculous! I'm sorry I cannot do that Well, I'm not going to pay that much. That is out of the question! That's $0.25 extra from having an attitude Forget you. I'm going to talk to a real person! This conversation can no longer serve any purpose goodbye