Hello how may I help you? I need to alter the terms of my policy To alter the terms of your policy, you will need to make appointment with your insurance broker. Where can I find the location of my broker? Your broker is located at 123 main Street in Springfield Okay. Is it possible to set an appointment through you? You will have to call the broker to set up appointment. The number is 123-4567 Okay. When does the establishment open? It is open Monday-Friday 8am-5pm Thank you so much! I'll get right to it! You are welcome. Anything else I can help you with? No that would be all for today. you've done excellent!