Hello how may I help you? I need to return an item From what store? Dick's Sporting Goods I'm afraid the store does not accept returns. I got this defective bicycles helmet from you guys for my kid. And it should be able to be returned I'm sorry, the policy does not allow it. The strap is broken it will never lock. The thing is useless I'm sorry you've had a poor experience. This is bogus I apologize for not being of more assistance. Have a nice day.