Hello how may I help you? I need help with returning a product. Sure. What would you like to return? I have a defective bicycle helmet I need to return to the sporting goods store. The store does not accept returns or give refunds for defective items. I thought there was a warranty on the helmet if something was wrong with it? Yes. It is a manufacture's warranty. Please contact the manufacture. I will do that. Can i perhaps take it directly to a local store and get a refund? You can try. Policy is to not accept returns, but they could make an exception. Thank you I will try that. You are welcome. Have a great day.