Hello how may I help you? hEY Hey How may I help you? Can you help me renew some books I'm currently have loan? Yes sure. What books would you like to renew? The latest one. Sure. There is a 5 cent charge per online renewal, and you have already owe 175 dollars in late fees Okay, mode of payment? You can visit our website or you can directly go into our library Okay I will. Thanks Your welcome