Hello how may I help you? I need to check on a package I should have received by now Sure, what is your package number? It's 785415 Ok checking now. I ordered it 3 months ago. It should have gotten here a while ago Unfortunately, the package was lost in transit. We sent an email about it 2 months ago. I don't remember getting an email. What can I do about this now? Can I get my money back? We will send another package free of charge. We apologize for the inconvenience. Thank you very much for your help! You are most welcome.