Hello how may I help you? Can you help me with an order I placed? I can try, what would you like to know? I want to return a defective bike helmet back to Dicker's Sporting goods website Okay I can help you with that. Would you like me to explain the returns process? Yes please You will first need to file a return claim with Dicker's. They will send you a prepaid shipping label. Place the helmet in the original packaging and send it back for either a refund or replacement, whichever you prefer. This is great information, thanks so much! Do you have any other questions regarding the returns process? No, that's it. Thanks! Have a great day