Hello how may I help you? Hi there, how can I help you today? i'd like to renew one of my books Great! I can renew books directly. Please give me your personal library code. my code is 12345 I've found your account, #12345. What book would you like to renew today? i'd like to renew the hobbit I've found "The Hobbit" in your account. For books past expiration, there is a 5c charge to renew. Currently, this book has $175.00 in associated late fees. Renew anyway? i was not aware i had late fees. can i set up a payment plan for that? Yes you can, you can set up payment options via your profile. Would you like me to show you how? yes please Start by going to the library.com main page, then click on "Login" in the upper right. Enter your account number and password, then on the landing page, click "Payment" in the upper left corner. From there, you can set up credit card information, as well as a schedule. ok great,can i still renew the book or do i have to pay the late fees first? You can renew the book, up until late fees reach $200.00 ok renew the book for me for a week. the 5 cent charge is ok. Alright, "The Hobbit" has been renewed. Anything else for you today? that's it, thank you for your help You're welcome!