Hello how may I help you? I'd like to renew a couple of books that I have out Sure, which books would you like to renew? Carrie by Stephen King and IT by Stephen King please There is a 5 cent charge per online renewal, is that okay? That is ok. Can I just pay that the next time I come in? Sure, but please acknowledge you also have a $175 late fee currently on your account. What? I didn't know about that. What is that fee for? That fee is for a copy of Harry Potter and the Goblet of Fire that was never returned for 18 months Oh no! My daughter is getting grounded for that. Ok, I will pay it all off when I come in to return It and Carrie in two weeks, is that ok? That is fine, anything else I can help with?