Hello how may I help you? Could you help me with some information about my policy? Sure how can I help I'd like to figure out how I can change the terms of my life insurance policy Okay I can have an agent call you to discuss those issues Sure, that'd be helpful! Or I can call them later Could you give me the number? I can see that Jim Smith is the local broker. His number is 555-222-3332 Great! So if I give him a call in the morning, he can help me change my policy from 20 years, correct? Yes, He is very good at fixing policies to meet customer needs Awesome, I'll do that then. Thanks for the help! You're welcome