Hello how may I help you? I have an issue with the product I just ordered. I can help with that. Where did you purchase the item? There's a crack on my bicycle helmet. Would you like to return it? I purchased the item at AllSports.com Yes. I'm sorry. I have check the stores return policy and your item is non refundable. Well, that's unacceptable. It is the individual store that decides the return policy. Fine then. The store is not really that good anyway. I hope you will continue to use our service.