Hello how may I help you? Hi, can you check the status of a book for me? Sure. Which book do you want me to look up? Can you check if The Stinky Cheese Man is available? Actually yes. The book The Stinky Cheese Man by Jon Scieszka is in stock. Great, can I reserve that and come pick it up in an hour? Sure. What name should I reserve it under? Reserve that for Thor. Okay I will reserve that book for Thor. You can pick it up at the main desk. He's actually my body guard, it's okay that I send him to pick it up though, right? Sure. Just have him tell the clerk that he has a book reserved under the name Thor and he can pick it up