Hello how may I help you? help me erase my $800 late fee I'd be happy to help you manage your late fees. Could I start by getting your account number? yes it is 42245 I've pulled up your account information. It seems like you owe $800.00 in late fees. This must be paid in full, no exceptions or waivers. what if i pay you some money? can you erase it for me? I'm not able to erase late fees for any member, period. You must pay the full amount, unfortunately. ok i thought it was worth a shot Alright, would you like to pay that today? i'll pay later. see you! Ok, you can manage your late fees via your account panel. Thank you for using the library bot!