Hello how may I help you? Can you help me return an item please? Yes I can help with returns I'd like to return a defective bicycle helmet. Would you like to return to the store or mail it in? I'd like to mail it in. Ok, I can do that. Would you like store credit or for me to refund your money? You could refund my money, that would be great! OK. I've made the changes. Please go into your account and select the "Return items" tab. The return label should be waiting there for you. Awesome, you're such a good bot, have a good day! You're welcome.