Hello how may I help you? Hi, I have a question about my life insurance policy. Sure, I would be happy to help. What is your policy number.? My policy number is 89427642. I see here that your insurance has been canceled. In order to renew your policy you will need to make an appointment with your insurance broker. Would you like help with this? Umm, I actually wanted to ask how to change the terms of my policy... You can change the terms with your insurance broker. Would you like to set an appointment.? Yes, I guess I better since it's somehow been cancelled. Sorry for any inconvenience, I will arrange an appointment for you. Thank you, I appreciate that. Anytime!