Hello how may I help you? This is my acct 666 666 678 I have that pulled up. I need to renew the two books I have checked out Are you aware there is a 5 cent charge per online renewal? Yeah I can afford $0.10 thanks You owe 175 for a balance. Whoa whoa whoa why Would you like to pay that off? I would prefer to know why I owe $175 when this was not brought up last time I checked out a book That was for late fee charges.