Hello how may I help you? Can you help me with some books I have on loan? Sure what books? The Sun Also Rises by Ernest Hemingway and Catcher in the Rye And what would you like to do? I'd like to renew them for another two weeks There will be a $0.05 per book charge and I see here that you also have a $175 fee so your grand total will be $175.10 to renew Where did that charge come from? You have $175 in late fees Okay can you put that on my PayPal? And renew the books for me? Yes done