Hello how may I help you? I want to set a reminder for one of my appointments. Sure, when is the appointment? The one I have set for a week from today. Ok, I can do that for you. Do you want to be reminded the day before or the day of the appointment? The day before would be good. Ok, I can do that for you Fantastic. That's what I need. Can I do anything else? No, that's it. Thanks for the help. You're welcome