Hello how may I help you? Hi! how can i help today I just place my order online. Can you help me? yes how can i help I want to return a defective bicycle helmet. Can l have my refund? the store does not give refunds or accept returned goods I am a customer and it was noted that they will give a refund for a defective products? Im sorry its a store policy Are you sure? yes it states on the store webpage check it out