Hello there, how can I help you today? returns Ok, I can help you with the returns process. What are you returning today? my helmet is defective I'm sorry to hear that! We do have a satisfaction guarantee, so allow me to tell you our returns process. First, start with going to our homepage and clicking on the "Contact us" header. ok Next, click on "Returns," and enter your order number. ok Once completed, you should get a ticket number that corresponds to your particular order. When ready, let me know what the ticket number is. 9532pq Got it! I've sent a prepaid return label to your email user1@email.com. Print it out, package the defective product in a box, and attach the return label. Bring it to the closest UPS store, and we'll refund your money within 7 days.