Hello how may I help you? I would like to make a return What store did you buy at? Walmart. It is a bicycle helmet and it is defective. Unfortunately their website states that there are no refunds and they do not accept returned goods. Thats not true. Walmart will take back anything. I have the recipt. We go by what is stated on their website. Well the website is wrong. You want me to put a cracked helmet on my 5 year old daughter? We just saw that you actually bought it on Jet, their new website. Please contact them directly. Woops. Sorry. You're welcome sorry for the inconvenience.