Hello how may I help you? I need help searching a catalogue. Sure catalogue. What can I help you find? Is the book that I am looking for at the library currently on loan? No sure/ Which book is it? The book is titled America by John Doe. I'm showing America is currently on loan but we do have a digital copy for loan Great. May I loan the book? Yes. Just enter your pin. My PIN is 3213214. Thanks. All set. Have a grea t day