Hello how may I help you? I need to check on a package Okay. What is your account number? it's 47841538 What would you like to check? I ordered something 3 months ago and the package still hasn't arrived Can you specify the item you are talking about? It was a set of sheets I see that the package was lost in transit. You were sent an email about it. I don't remember getting that. What do I do now? It may have ended up in your spam folder. Would you like me to resend the item? Yes, that would be great. Thank you for your help Okay, will send it out right away. You're welcome!