Hello how may I help you? I would like to upgrade my phone plan please Okay I pulled up your account what would you like to change? I would like to make it so that I can now receive calls 24/7 for free When you say free you mean unlimited calls right? Yes unlimited calls in the price of the plan Because you're still going to have to pay for the service Yes of course Okay that's 59.99 it comes with 10 gigs of data Sounds good . Okay I'll charge that to your Visa. Just going to be a pro-rated charge right now of 12.39 is that okay?