Hello how may I help you? I need to return a defective bike helmet Okay. Did you purchase the item through our store? Yes Would you like to return it in person or by mailing it back to us? I want to return it in person Okay, great. There is a store 2.2 miles from you. If you take the helmet with a receipt, our customer service can either refund you or get a replacement for you. Okay. Thanks for your help. You are welcome. Do you have any other questions about the return process? No thanks Okay, have a nice evening. You too