Hello how may I help you? I want to know how to change the terms of my life insurance policy. Thanks for contacting KM insurance company. We will verify your request in a moment So can you answer my question? I'm sorry but you have to make appointment with your insurance broker Oh, how do I set up such an appointment. please contact the insurance broker. Okay, I'll do that. Thank you for the info. OKay No proble, Anything else ? No, that's it. Goodbye. bye :)