welcome to orderbot I want to return a product from your website Ok I can assist you with returns is the item defective Yes. I bought a defective bicycle helmet which i wasn't able to use it. ok I can ship you a replacement and generate a return label for you Okay, that's good. How many days would it take for the replacement and shipping?> a new helmet will be sent once we receive and inspect your return As I said, it is defective. I haven't use it. once the defective item is received and inspected a replacement will be shipped Okay. But please, next time, always check your products before selling it. I must be using it 2 days from now. I will pass your feedback to the appropriate team. Thanks