Hello how may I help you? Hey, I'm a bit worried that something is going on with my bank account I can check your account for unusual activity. May I have your account number, please? 12345 I'm worried someone may have hacked into my account. Will you verify the last four digits of your social security number? 1234 According to your account, a transaction for $3,500 was made at Kitty Kat Kaps today. There is also a large purchase at Siamese Dream Sweaters for $2,300. Ok, neither of those are mine. Please contact our fraud department at 1-800-555-5555. A representative will freeze your credit card account and walk you through the necessary steps needed for account recovery. Thank you, you've been super helpful Thank you. Please let me know if I can be of any assistance in the future.