Hello how may I help you? Hi, I am looking for a book to borrow What kind of book would that be The book is called Charlie's Web, not to be confused with Charlotte's Web. Alright I'm sorry to inform you but that book is on an loan would you like an online copy? Oh no! I really need to borrow it. Can you please check again? Yes the book is on an loan you would have to get the online copy Never mind, I'll try again next week You sure you wouldn't like the online copy? No I don't want an online copy. Thanks anyway Alright you're welcome