Hello how may I help you? Can you help me with my schedule? Of course. What do you need me to do? I need to erase an appointment please Name of the appointment please? It's the one at 2:00 on Tuesday. I'm not sure I gave it a name Before I erase your 2:00 Tuesday appointment, I need to confirm you want to actually do this for sure? Yes, it has been cancelled Alright. The 2 PM appointment has been erased. thank you very much Anytime. Need anything else?