Hello how may I help you? i bought a bike helmet and the strap broke already I am sorry to hear that, would you like to return the item? yes I am happy to assist. Could I please have the order number? i think the strap was defective Ok. order number is 123456 I see it. Tree Life, 1234 87th st, San Monker, CA? yes, that's it Okay, we will send you a return to sender label.