Hello how may I help you? Is the Wind in the Willows back in stock? Yes, we have that book. Do you want me to reserve it for you? Yes please reserve it for me Done. Anything else? Can you see if Cinderella is checked out? We have the book available can you reserve that for me also? Ok. I have reserved Cinderella for you When can I pick those up? We are open from 8 Am to 8 pm Monday to Saturday