Hello how may I help you? I need to check on an order. Sure what number? The order number is 794231. Sorry, it was lost in transit. We've sent you an email with the details. I don't recall receiving any email. What can you do about my order? Would you like me to resend the email? That would be nice, but can't you just resend my package? Sorry, but we cannot do that. Please follow directions in email. I will check for the email and get back to you if necessary. Anything else?