Hello, how may I help you? hello Hi I can help customers order products from a store's website or with returns I need to return a defective bicycle helmet Ok I can help with that. What is the 5 digit order number 54321 Ok I found it - would you like the return in a gift card or back on your visa to my visa please Ok I have processed your return. I will send you a mailing label to return the product. What's the best address? 123 evergreen terrace Springfield OK I have emailed you the mailing label to return the helmet. Is there anything else that's all, thank you Perfect have a great day