Hello how may I help you? I have a problem with an order I placed 3 months ago. Okay, I can help with that. What is the order number? It is 999777333. It is for 3 video games. Okay, let me check on that. Hm, it appears the the package has been lost in transit That would explain why I haven't received it. Can you re-ship it please? We did send you en email detailing the mix-up. I can certainly reorder the package for you. I would greatly appreciate that. How long will it take to receive it? It should take no more than 3-5 days to receive the package Perfect. I got them for my boys to play during summer vacation. They will be happy! Perfect!