Hello how may I help you? Can you help me with a contact change? Sure. What would you like to change? Can you change my contact Mr. Smith to read Dr. Smith? You have a Dani Smith as a contact. Change that to Dr. Smith? What is the number? 123-345-5678 Yes, that's the correct one. Please change it. Done! Anything else you would like to update for contact Dr. Smith? What is the email? dsmith@schoolfriend.net Ok, that's right. We're all set! Come back when I can help with something else.