Hello how may I help you? Can you check the status of something for me? ok i can check I ordered a package 3 months ago, can you tell me where it is? do you have the package number? The number is 0495049504953 ah yes. we emailed you about this. it was lost in transit I see. Is a new one being sent out? yes we are sending out a replacement Great, can you tell me when it will be here? it will be there in 2 days