Hello how may I help you? Hi there. I am looking for a book I can help you with that. What book are you looking for? Is "The Queen" available or out on loan? Let me take a look for you Thanks so much! My database shows that "The Queen" is currently out on loan. That's too bad. Do you know when it will be due back in? I show the return date of July 17th. If you are interested, an online copy is available at yourlibraryonline.com Yes! I don't want to wait. I'd love the online copy. Is it free? It is! You just need your library card number. You will be able to set up an account and you'll have free access to thousands of titles on that site You've been a great help. Thank you so much You're very welcome. Have a great day!