Hello how may I help you? I want to talk to someone about my late fees I can help you with that I have $800 in late fees and want to get them erased I'm sorry I cannot erase late fees Even if I have never been late before? It's in the paperwork you signed when signing up for your library card. I'm sorry Do you have a manager I can talk to? I do not, but you can come by the library in person to talk to someone if needed What time do you close today? 9pm