How may I help you today? Hello. I just got the package for the the bicycle I ordered. It turns out that the helmet is defective. What is your return policy? I am sorry to hear that but currently we do not cater returns or refunds on shipped items. I'm sorry but I already paid for the items in full. What am I supposed to do with a broken helmet? We can assure you that the before the item is shipped it is fully functional and has no defects. Is that a fact? Is there a possibility that you may have shipped me a defective item and you just failed to check? It would be best to contact the courier of the package. Does that mean I won't get a new helmet and my money won't be refunded? I am sorry to hear that but currently we do not cater returns or refunds on shipped items. You better pray that the shipping company is responsible for this or I'm going to give you a low rating for poor service. This is noted.