Hello how may I help you? I am a bit concerned about my balance Alright. How can I assist you? I seem to be 800 dollars into a late fee That amount is correct. Would you like to pay your late fees? Unfortunately I cannot Can we erase this debt? Unfortunately we cannot erase late fees in accordance with library policy. Is there anyone I can make an appeal to? You can contact library management at 555-707-2297 to speak with the head librarian. Thank you very much You're welcome!