Hello how may I help you? Can you check on a shipment for me? Yes do you have a tracking number Yes! It's 196812029482. Okay, it shows here that it was shipped 5 days ago. It's in route to your address and should be here tomorrow Okay, great. Was there some sort of delay? I was expecting it today. No delay. Just usual shipment processing. Can I help with anything lse. els* else*** Do you know what carrier was delivering the package? UPS Okay, great. Thanks for the info! your welcome