Hello how may I help you? I need help with my insurance. What exactly do you need help with? I need to change my life policy Sorry I can't help you with that, you'll have to make an appointment with your insurance broker. You can't just help me? Sorry I am incapable of doing that. Would you like to to make the appointment? Can you make an appointment for me? Yes could I have your first and last name? Joe Smith. I have made your appointment next week this day 5pm.