Hello how may I help you? I want to check out some book, but I received a letter that says my books are overdue. Can you look up my account? I can help you with that. May I have your account number, please? My account number is 123012 Can you provide the last four digits of your phone number? 7364. How much do I owe? Thank you, your account has been verified. You owe $2.30 for Anna Karenina being overdue. Okay can I pay the fine and renew that book for two weeks? You can pay the fine now by accessing Whitmore's library page and using the "Pay Now" feature. I will renew Anna Karenina for 2 more weeks. Is there anything else in which I may assist? Okay, I'll pay that. Can I check out Of My and Men now? I can put John Steinbeck's "Of Mice and Men" on hold for you.