Hello how may I help you? I need help ordering Sure, I can help you with ordering. Actually I need to return an item Actually, according to our store policy we don't accept any returns or refunds. All sales through us are considered final. That's garbage. Who's your manager? If you want to speak to a manager your best bet would be to call our customer service line at 1-800-555-5555. Someone there will be able to assist you. I got a defective bike helmet and my kid split his head open. Do you even care? I am very sorry to hear that, and I do care, but I am not authorized to make any refunds or accept any returns. Your best bet would be to call that number I provided you with. I'll be suing you. Goodbye Sorry to hear you are unhappy with our policy. My best wishes to your son.