Hello how may I help you? I need to return a cracked bike helmet. Sure I can help with that. Would you like to return via post or in store? In store is fine Do you still have your original receipt with purchase? Yes. It is #3435 If you go to the store within normal store hours and head to the customer service desk, they will be able to assist you with your return. Great. do I have to bring the receipt? Yes, please bring your receipt with you As well as original payment method Perfect. thank you. No problem