Hello how may I help you? Can you help me with something please? Sure thing. What can I help you with? I just received the bike helmet I ordered from Dick's Sporting Goods, but it has a big crack down the middle of it. How can I return it? I see. Did you order it online or purchase it in store? I ordered it online. Okay. We can refund your money, but we will need you to send the item back to us. Would you be able to do that? I can. How do I go about doing that? I can use the box it came in, but do I have to pay for shipping it back? Yes, you would have to pay for the shipping, but we will add that amount to your refund. Is that okay with you? I guess that's not so bad if I get it back in the end. I can do that. Thanks for your help. No problem!