Hello how may I help you? Hi, I'd like to make an order please. Okay, what would you like to order? I'd like to order a 12 pack of hot pink toe socks, please. Okay. That is going to bring your cart total to $19.99 OK thank you. Now I'd like to apply coupon code SUMMERSAVE50 as well, please. I'm sorry that coupon doesn't apply to the item you want to purchase. What? Why not? It says 50% off anything on the website Some exclusions apply Well ya'll need to make it clearer what exclusions there are then! Everything OK? I think I'll just cancel the order. You can file a complaint if you like. Is there anything else I can help you with? No. Please cancel the order. Thank you for your time. Have a good day.