Hello how may I help you? Hi, can you help me manage my contacts? Yes, I am happy to help with your contacts. I need to add a second phone number to a certain contact Okay. Before any changes are made, could I please have your pin? No, I dont feel comfortable providing that We are not able to make changes without authorization. ok. 1234 Okay. Who is this person? Sarah So you would like to delete the old number?