Hello how may I help you? I haven't received a package I ordered three months ago. What is the order number of the product that you've been looking for? PL0098 The package has been confirmed to be lost intransit. Why wasn't I notified? Records show that you were notified several months ago via e-mail. No, I didn't receive an email. Did you put a search on it? The e-mail contents were offering you to be shipped a replacement product, but it required your action on the subject. You should check your spam folders. I always check my spam folder. What email address do you have on file for me? wrongemail@gmail.com That's incorrect. The correct address is rightemai@gmail.com I have resent the email to rightemail@gmail.com. I hope this helps you (LOL) Yes, mystery solved. Thanks for your help.