Hello how may I help you? I would like to ask about insurance policies. Ok what policy are you interested in I want to know how to change the terms of my life insurance. I am sorry, you cant do that online. you will have to go see your insurance representative Okay, thank you. And who would I need to call for this? you broke is Tom T. broker* OK, I will call Tom T. Do you have his phone number? yes. it is 999-999-9999 Thanks for the help! anything else I can help you with?