Hello how may I help you? help me make a return I'm sorry, this store has a policy of no returns why not? i need to return this defective bicycle helmet I'm sorry, my function is to assist in ordering products. If you would like, I can give you the store's contact information so that you can discuss the issue with a manager ok give me their number The number is 888-555-1234 now refund me or i call and tell the manager you are not complying! I'm sorry, I can only give you the number to contact the store personally refund me right now! this helmet is unfortunate! I'm sorry, I do not have the capability to issue refunds