Hello how may I help you? Hi I have a problem and I need help. What is the problem that I can help with? I have a helmut that I need to return. I think i can help you with that It came all broken and defective. The chip strap always falls off. Did you want to return it or replace it? I want to return it. I don't trust the brand anymore. Ok let me just get some info and we will send a box for you to mail it back to us in Thanks! What is your address?