Hello how may I help you? Can you check my library account please. Sure! What is your account number? My account number is 45453 I am looking at your account now. How may I assist you? Can you tell me how much I owe in late fees? It looks like you owe $20.00 in late fees. Would you like to pay that now? No, I'm going to the library next week. I will clear it up then. All right. Is there anything else I can do for you? No, nothing else. Thanks! Have a lovely day! you too!