Hello how may I help you? I need to renew some books today Great. I can help with that task. I want to extend Lord of the Flies for one week Okay. There is a 5 cent charge to renew. What is your account number Okay. My account number is 123453 It appears that you owe $175 in late fees. Your renewal will make it $175.05. That much? Okay Yes. You have books that have been out for 4 years and 32 days. Okay. How do I pay that? The library takes credit cards in person. Your book has been successfully renewed. Thank you for choosing the library! I will pay in person Great. Thank you