Hello how may I help you? Hi I wondered if you could help me with something. I have helped many people, how can I help you? I need to change my life insurance policy and i wondered how i go about doing that I need your policy number please. It's 95185MP Alright, any changes that want/need to be changed on that policy have to be made by your insurance broker/agent. So you will have to set an appointment time with them. Can i do that here? No , unfortunately I can't set the appointment for you. okay. Thanks for your help. I'm very sorry I couldn't be of more help but sometimes things are best handled with real human contatct.