Hello how may I help you? I have a question about my policy What would you like to know? 356458536 is my policy number. Do you have my account info in front of you? I've pulled up your account, what can I do for you? Please tell me my policy covers water damage Unfortunately, your policy does not cover water damage. Oh no! I'm ruined! Your policy does cover fire though. My house is flooded what am I going to do? Your insurance provider cannot help you with that, I apologize for the inconvenience. Oh thanks anyway