Hello how may I help you? What can I do for you today? I'd like to make an inquiry about a book Okay. I can help with that. What's the name of the book? Is ShaqFu available to borrow? I'm sorry I am not familiar with that particular book What about Mamba Mentality Do you have the authors name? Author by Shaquille O'Neal I don't have that book but I do have Shaq Uncut by Shaquille O'Neal. Would you like that instead? Sure, that sounds great Okay. Ive added it to your library.