Hello, how may I help you? I believe I owe some late fees. Yes, you owe $200 in late fees. I actually never checked out those books. I was hoping i could dispute the charges and have them erased. Sorry we cannot erase the late fees. Is there any way I can just open a new account? No, you will have to pay the late fees. What if I can prove I was out of the country when those books were checked out. Will you wave the fee? No, there is no way to erase the late fees. What if I return all my books on time for the next year? You must pay your late fees to check out anymore books. Fine. I do have the books and now Im never returning them. have a nice day. You too!