Hello how may I help you? I need help with a package I ordered three months ago. Ok, may I have your order number please? Yes, it's 453653. Your order was shipped but the package was lost in transit. We e-mailed you about this 2 days ago. 2 days ago? I ordered this 3 months ago and it took that long? Your order shipped out from China. It takes many weeks for a package to arrive in the US. Fair enough. The e-mail contains instructions on what you can do next. You can request a full refund or have another order shipped out to you. Thank you. No problem. Have a wonderful day!