Hello how may I help you? Can you tell me what my health insurance premium is? First, I will need you last name and policy number. Smith, 123456 Looks like there has been an issue with payments and you currently do not have an insurance plan. Really? What is the issue? The only thing noted is nonpayment. Can I make a payment now? Sorry, you will have to wait till open enrollment. Ok, thanks for your help. Is there anything else I can help with. ? No thanks.