Hello how may I help you? Hello, I would like to pay for my late fees, I owe $800, is that correct? That looks to be correct Is there anyway this debt can be reduced? I'm not sure how this accumulated so high/ You probably just forgot about the books. I'm sorry, but I cannot reduce the fees. What if I donate some books to your library, I have thousands of them. That would not take the place of paying the fees. So you're telling me there's nothing I can do to lower or erase the debt? Nothing at all. If you don't pay today, you will owe an additional 25 cents. Well, thanks for nothing, I'm not going to pay today. Then know that the fee will keep increasing That is fine.