Hello how may I help you? Hi there, I'd like to renew some books I have currently on loan May I have your account number? 12345 How many books do you want to renew? All ten that I currently have out Online renewals will be 5 cents each. I also see that your account has $175 in late fees. Do you want to proceed? Oh geez, that's quite high I'm sorry for that, but that's what I see on your account. Are you sure it's accurate and up to date, I thought I'd paid it back in the beginning of the month? I double checked, and yes it's accurate.