Hello how may I help you? hi i need to know if my policy is active Sure what is your policy number? 34398484WINDOWS Alright checking it out right now. Can you wait a moment? Sure thanks It seems that your policy is actually inactive. It ran out about three days ago. Okay can I still renew it online? Yes you can. We can use the payment information on file to renew How much will it cost? 300 dollars for the year OK thanks for the info