Hello how may I help you? I need help with a package I haven't received yet Do you have a tracking number? sure. it's 4782228 Okay. Sorry but that package was lost in transit. Oh no. I've been waiting three months for this package Sorry. There was an email sent to you to inform you about it. I don't think so. I don't remember any email It may have been filtered by a spam filter Well what do I do now? I'll have a replacement sent ASAP