Hello how may I help you? I need information about my health insurance can you help me with this? I would be more than happy to assist you with that Ok, I'd like to know what my insurance premium is please Have you store automated system to pull up your account information it does appear that your account is inactive and that you do not currently have a health insurance plan What!! but how did this happen? What do I do? You didn't pay your bill all you need to do is pay your past due bills and reactivate your account Oh, Ok I will send in my payment now. Will that work? Yes there will be a reactivation fee Is that okay? OK, that is fine. Thank you for your help today Anytime