Hello how may I help you? Hello, I have a quick question about my library account. I am able to help. How much are my current late fees? Name and DOB? Ray Finklestein and date of birth is 10/15/1965 Okay. Accessing. I see you owe 1000 USD> Aw, i see. Can you tell me what books the fees are for? They are for the whole Harry Potter Series that has not been returned for two years. Ok, thank you. But, because you were so polite. Return the books and the fees will be forgiven.