Hello how may I help you? I have a question about my insurance policy Hello? What would you like to know about your insurance policy I was wondering if I could change the terms of my policy To change the terms of your policy, you need to make an appointment with your insurance broker, would you like me to set one up for you? Yes please could you set a time for next Thursday And what time would you like the appointment for? Does 3:00 PM work? Okay, I've scheduled an appointment for you on Thursday at 3 PM with your insurance broker. Alright thanks so much! You're welcome!