Hello how may I help you? i think i have a problem What can I assist with? i'm pretty sure someone has hacked into my bank account If you give me your account number I can check on that. my account number is 123334 Thank you. It does appear that have been a number of suspicious purchases in the last week. Have you been travelling to Bora Bora? nope, definitely not Okay. Would you like me to escalate this issue to our fraud prevention team? yes please, i really don't want to lose everything. i'm  out I have escalated your issue to our fraud prevention team. Your claim number is 96120328622101. thank you so much You're welcome.