Hello how may I help you? Hi I need to return an item Okay. What item do you want to return? I need to return a defective helmet Okay. What store did you buy this helmet from? Woodbridge Bykes I'm sorry. Woodbridge Bykes has a no returns and no refunds policy But the helmet was defective as soon as I got it? Does it have a warranty? I don't know but usually you return it to the store. You may have to send it to the manufacturer to get a refund. Ok, thanx