Hello how may I help you? I would like to know what my premium is. Sure. May I have your insurance ID number please? 729BB2. Checking ... I am sorry. 729BB2 isn't in the database. You don't have a health insurance plan Can you search by my name? Sure. What's your name? John Smith. Checking ... I'm afraid there's no John Smith in the database Alright. Thank you, talk to you later. Have a nice day