Hello how may I help you? Hi I'm hoping you can help me with an order I made recently Sure, what store? Jim's Sporting Goods, I bought a bike helmet recently but it seems to be defective Sure, you'll have to put it in your own box and pay for return shipping. That's fine Ok, you can print the label from their website though. That's good to know. Will I be able to get a full refund? Just minus your return shipping. Ok, thanks very much for your help Sure!