Hello how may I help you? I have an issue that needs to be resolved for my library account. OK, what is this issue I have $800 in late fees. I'm trying to get the debt erased. You need to return our books first and then pay your fees. I will bring the books. Which payment do you accept? Card or cash I will pay by card. Come in anytime Alright, thanks! I will see you there. See you soon