Hello how may I help you? Can you help me with my insurance policy? I would be happy to help you. I need to change the terms of my life insurance In order to change the terms on your life insurance policy you need to make an appointment with your insurance broker. Would you like me to do that for you? Yes, that would be great What date and time would work best for you? Anytime on Monday would be good Perfect. I will schedule your appointment at 9:30 A.M. on this upcoming Monday. Is this okay? That will work perfect. Thank you for your help Anytime! Is there anything else I can help you with?