Hello how may I help you? I need to return my bicycle Helmet Ok,I can help you with that. Do you have the receipt and original packaging? Yes I do. Its defective. Okay. I can send you a prepaid shipping label. Put the helmet back in it's original packaging for the return. Would you like to exchange it for a new one? Yes please I would like a replacement What color helmet would you like? Neon orange Okay. When we receive the defective helmet, your new helmet will be shipped within 2-3 business days Perfect. Thanks! Have a great day