Hello how may I help you? can you check something for me? Yes, I can help you with that. i'm missing a package OK, can I please have the tracking ID? i ordered something 3 months ago and it never came Or Order number along with the name of the Retailer where the item was purchased? the tracking id they sent is 314372183746823 Ok, just one moment while I check on that for you [ . . . ] i don't have all day to wait I regret to inform you but the system reports that the package was lost in transit. An e-mail was sent to you according to the records. You will need to contact the Retailer directly where they will be able to assist you in greater detail. that will have to do, thanks