Hello how may I help you? I need to check the status of a package I ordered 3 months ago. I can help you with that. Do you have the order number? Order number 12459856 Okay, I have an email that I sent to you two months ago alerting you that the package was lost in transit. Would you like me to connect to you the retailer to arrange a replacement? I must have missed the email. Yes I would like that. Okay I will connect you momentarily. Is there anything else I can help you with today? No. I just needed to know why I haven't received my package. Okay have a great day Thank you. You have a great day also. Thank you