Hello how may I help you? Hello I had a question about my life insurance policy What's your policy number? My number is #1.23456789 Would you like to know about your policy? Yes I was wondering how I can change the terms of my policy You will need to speak to an insurance broker to make changes like that Okay, how can I reach them? Would you like me to make an appointment? Yes I would, thanks What time and date would you like