Hello how may I help you? I want to return this defective bicycle helmet I got from you. Ok I am sorry, but Mark's Extreme Helmets does not give refunds or accept returned goods. What? That's ridiculous! I insist you accept the return and refund me! I am sorry, it is against company policy. I think that's a bad policy! Ok I'm going to make a complain to someone if you don't refund me! Go ahead, See if it will get you anywhere. I will! Goodbye. See ya Never.