Hello how may I help you? Can you tell me if a book is in? Sure! What was the last name the book was under? Voldemort. Ah,I see the book you requested is in! Would you like me to reserve it for you? Yes please. Alright! I have it reserved under the last name Voldemort.What pick up date should I list it under? Next Friday please. Okay,It's in the system ready for pickup next friday! Great thank you! Can I help you with anything else? No, that's all.