Hello how may I help you? i need to return a helmet i bought last week This store does not accept returned goods, or offer refunds. but it had a huge crack in it when i opened it, i can't use it If you can send a picture of the defect, I can possibly send a replacement. sure i can do that, where do i send the photo to? info@helmetworld ok, and how long will i have to wait to receive my replacement item? As soon as i get the photos, and determine if the helmet is defective. If it is, a replacement will go out today. ok great, looking forward to the replacement helmet Anything else? that's it