Hello, how may I help you? Hi............... I want to return this item I have Sure, I can help. It's a defective bicycle helmet Ok, when did you purchase the helmet? I puchased it about three days ago or so I'm sorry, our refund period is only 24 hours. No... The refund period is a week! No, for helmets we only allow 24 hours to return the product. Read the fine print. That isn't what I saw on the site! I want my money back right now. I'm sorry. But I cannot assist you any further.