Hello how may I help you? I need to take my meds but can't open the bottle, can you help? Yes I can What do I do first? Press down on the cap OK, I am pressing on the cap. look for an arrow on the bottle I stopped pressing on the cap to type this, but I found the arrow. While pressing the cap down align the two arrows Okay, i have done what you said. Now what? open the bottle It worked! Thank you