Hello how may I help you? I need to make a return You are trying to return a purchased item? Yes, a bike helmet. I'm sorry, but we do not accept returns at this time. But the helmet is defective. It has a crack in it. I'm sorry to hear that, but we are unable to accept returns. You can get in trouble selling defective safety products. Do you want me to report you? We are unable to accept returns. It is in our purchase agreement. I am going to report you to the federal government. You will be sorry that you ever dealt with me. Again, I'm sorry. I hope I have helped.