Hello how may I help you? Hi I would like to see if a book is available I would be happy to check. What is the title? Whisper Room by Dean Koontz Do you know the authors name? Dean Koontz Ok. Checking I have found a copy. would you like to put it on hold? Yes, please reserve it foe me I'd be happy to. Can I have your account number? 512251 I have reserved your book. It will be on hold for 48 hours. Is there anything else I can help you with?