Hello how may I help you? I need to check on my account. Okay. What is your account number? 0000-0000 . Okay. What is it you wanted to check? I think someone has hacked into my account. There have been some large purchases that is out of the norm and a few recent changes to your investments. I also see your address information has been changed. I did move recently and updated my address online. Does the purchases and investment changes look fine? Yes, I forgot I have been ordering from home shopping network. Thank you. Okay. Then you have nothing to worry about.