Hello how may I help you? I want to know if my policy covers water damage from floods Sure, I can help you with policy information. Please provide me with your policy number. My account number is 63332 I have your policy pulled up. I'm showing that your policy does not cover water damage. Can I add this option to my policy? Sure, we can do that for you. Would you like to set up an appointment with one of our agents? Yes Can you set an appointment on Friday at 5pm? Sure thing. Would you like to have your appointment over the phone or in office? Over the phone I have an appointment set up for you this Friday at 5PM. Scott will be giving you a call then to go over your options with you. Sound good? yes. thanks