Hello how may I help you? Hi I would like some help with my library account please. Sure, may I have your account number please? Sure, the account number is 43278781 Ok, what would you like assistance with regarding your account? I was looking to take out some more books, but would first like to know if there are any late fees associated with my account. There is currently $10 in late fees on your account. Would you be able to provide me with a statement reflecting my late fee charges please? Yes one could be emailed to you if you would like. Yes, that would be perfect. Thank you You should receive a statement in your email within the next 15 minutes. Thanks.