How can I help you? Hi! I need help with something. yes, what is it I need to return a helmet for I bicycle that I recently ordered. why ? It has a defect on it. Yikes. Sorry to inform you but the store does not accept returned goods I think It's Illegal to refuse a refund for a defective product. That is written to there terms and condition before you ordered Can you please check with the store for any replacements instead? There is no store that will give replacements