Hello how may I help you? I need you to look up my account and tell me how much I owe in late fees. Alright. May I have you name? My name is Louisa May Alcott. May I have your library member id, Mrs Alcott? It's Ms. Alcott. My id number is 2747231085. Oh I'm sorry. Let me check. Great. It looks like you have $600 in late fees currently. What! That is outrageous. I only have one late book! You've had it for over 2 years now, and fees added up pretty quickly.