Hello how may I help you? Hi, I have a question about my insurance policy, can you help me out? Sure, I can help you with that. What did you want to know about your insurance policy? Can you tell me if my policy covers water damage? Ok, just one moment please while I check on that for you [ . . . ] According to the data we have on file for you, your policy does cover water damage. Thank you. Do you know if it covers lighting damage? I am sorry. Unfortunately, your insurance policy does not cover lightning damage. Okay thanks. Can you tell me if it would cover a fire? Your current policy does cover fire damage. Okay great, that is all I needed to know, thanks! You are very welcome. It was a pleasure assisting you today.