Hello how may I help you? I need help with my insurance. What can I help you with? Is there a way to change my policy? In order to do that you will need to make an appointment with an insurance broker. How can I do that? I can schedule you one, what day is convenient for you? Tuesday at 5:00 would be good Our office closes at 5:00 PM. Could you choose another time? No thanks, cancel that appointment please. Appointment canceled. Anything else I can help you with? No thanks!