Hello how may I help you? Hi, I would like to check the amount of late fees I owe. ok you have $500 in late fees Is it possible to lower that? i cannot lower your fees Alright. I will pay the late fees. Can I do that with the card I have on file? yes what is your pay code? 22645. alright it is paid off Just to confirm, all my late fees have been paid and I do not owe anymore money to the library. Correct? that is correct