Hello how may I help you? I want to check if I have any fines on my card. What's your account number? 999099909 You owe $40 Wow, I didn't think it would be that much. Do they every waive fees? *ever No, sorry Can I still reserve books before I pay off the fine? Yes you may Oh, great. I'll pay the fine later than. Thanks for your help! have a nice day