Hello how may I help you? I'm interested in finding a book. Can you help me? Sure. What is the book title It is Charlotte's Web. Hmm. I dont see anything in our records with that title. Are you sure you have the right now one Yes. You are not showing anything for Charlotte's Web? No we don't have a book with that title Darn. Can you see if you have Harry Potter? We do! We have several titles with that name Could you reserve that for me? I want the first one of the series. Ok. I have reserved that book for you