Hello how may I help you? I have a problme How can I help you with that? The bike helmet I bought is defective and I want to return it Which store did you purchase it from? Bike helmets r us Okay. I checked their return policy, and unfortunately, they do not give refunds or accept returns. Well, it's defective I'm sorry. Perhaps if you contact the store directly they may be able to offer you some other solution? Well thanks for not being useful I am sorry I could not be of more help to you today.