Hello how may I help you? I need to get a birthday gift for my wife Okay, I'd be happy to help you with that. How old is your wife? she is 53 How about a pet rat? No, that's a terrible idea Okay, let me try again. How about a collection of horror movies from the 1940s? That's a bad idea too Would your wife enjoy a gift certificate to a spa for a massage? Perhaps I think that's my best idea! Okay