Hello how may I help you? I need to make some changes to my phone contacts. Sure thing, how can I help? I need to change the contact Mr. Smith to Dr. Smith. Ok, will that be all? No. Can you also update his email to drsmith@madedoctor.com? Absolutely! All set! Oh, I need another phone number added to Dr. Smith. Sure, what is the number? 555-7237 Okay, all done. Anything else?