Hello how may I help you? help with insurance Sure, I can help you! What would you like to do? i want to change terms of it What is your account number? 134432 Okay, got it. I am looking at your account now. One moment while I process your request... ok To change the terms of your insurance policy, you will have to make an appointment with your insurance broker. Would you like to set that appointment now? no just call him for me now Calling now.