Hello how may I help you? I have a problem with my account What is the problem? I have some big late fees and I need to get them forgiven You need to pay your late fees then. I can't, they are $800 and I'm a broke college student I'm sorry. We can not forgive your late fees. But my car was stolen with all my books in it and the thieves set it on fire so not only do I have the cost per day for all my books for school I also have the replacement cost. How am I supposed to pay that? I do not know but we can not erase your late fees. Okay thanks anyway Have a good day!