Hello how may I help you? Hi, I need some help in paying off some overdue library fees. Can you help with that? I can certainly help you with that. Can you give me your account number please? Sure, the problem is the system says I owe $800 in late fees, but that seems a little high. I'm a poor student and need to have my fine reduced. Well, according to my records you have been late with your returns repeatedly and you have lost a few books. We would not be able to reduce that fine Yes that's true I have lost some books, but if you check your records you will see that I have not lost any books or received any new late fees within the past two months. These fines are old, and I need some helping paying them. There must be someway to reduce my fine. Could you please help me with this? I can take a payment from you today if you would like and we can set up a payment plan. But I cannot reduce your fine I'm not able to pay anything today. Maybe next month, but surely there must be someway to reduce my fine, because I am simply unable to pay it. I can not make a payment today, maybe next month. There must be someway to reduce my fine, because I am simply unable to pay that much. I'm sorry, but that's what's due. Well what is the smallest payment you would accept? I can accept any payment about 1.00 to show that you're working with us to pay it off I can do that. Thank you very much. I will send that to you shortly. Thank you for your cooperation