Hello how may I help you? I just receive a text from an unknown number and I want to know if opening the links are safe Does the number look familiar to you? No. It;s 212-222-1112 As a general rule if the number doesn't look familiar you shouldn't click it. Okay. It's claiming to come from Citibank, but i don't think it is based in NY You shouldn't click links in texts because you never know if they are who they say they are. Thanks for the good advice. Should I contact the bank directly instead? You can but it's best to not respond to the text or click it. Okay i'll delete it then. Thanks again. Glad to help.