Hello how may I help you? I'm looking for a book Which book are you looking for? I am looking for "Teach Yourself Klingon in 24 Hours" Okay one moment I will check if we have that in. We have that book, would you like to reserve it? Yes please Okay, when would you like to reserve it for? I want to reserve it for Friday Okay, I will do that. Great! Thanks! No problem.