Hello how may I help you? I need to check a book Which book? I checked out this book called Knitting for Poodles and I wonder if I can renew it What's your account number it should be on the front of your library card it's 911119 Yes you can renew that oh good! Can you renew it for me? Okay it's not due for another 10 days now Great. Can I also look up the book Little hats for Little Cats? It's available in both hardcover and paperback would you like to reserve a copy?