Hello how may I help you? I'm here to help any time your ready. I have a question about my insurance policy Sure. What would you like to know? 78787667 is my policy number. First can you pull that up for me? That policy number is currently not active. What?!! Can you please give me your full name? I will try to pull up your policy for you. John s. dakota Thank you Mr. Dakota! Unfortunately, it seems you do not currently have a health insurance plan. Is there something else that I can help you with Mr. Dakota? I used to have a policy with you guys it expire? It seems that it has expired. If you would like I can set an appointment with a broker if you would like? Yes Great! What time is good for you Mr. Dakota? 3 pm friday Okay. Mr. Dakota you are all set to see Bill Twotime 3pm this Friday. Is there anything else I can do for you? No. Thanks! Your welcome! Have a great night!