Hello how may I help you? hi I think some hacked my account and messed up my finances Yes. I can help with that. ok, can you check to see if I'm right I can confirm for suspicious activity to your account. are you really sure, I might just be paranoid For security purposes, can I have your name, account number, and last four digits of your ssn. John smith. 123456, 8888 Thank you , John Smith. so I think I was wrong, is my account ikay? okay I see that large sums of money have been used for purchases made. okay? me They are not consistent with your previous purchases. that was me I think we are okay Great. Glad to help. Anything else? no that's all