Hello, how may I help you? I have some concern What is your concern? I purchased a helmet on your store Alright, and what is the issue? Do you want to return it? Its defective. Head lock is not working and yes i want to return it. Okay, then pack it back up in the original packaging and send it back to us using our address. Okay sure. I'll mail it in as soon as i can. Will i be getting refund? Great! And you will be refunded immediately, yes. Okay that's great. You are welcome. Is that all? Yes that's all. Thanks.