Hello how may I help you? Can you please help with my library books? i can help with that I have some books I would like to renew. ok it costs 5 cents to renew a book online ok can you please renew two books? before we renew your books, do you want to pay the $175 outstanding fees you have? yes i guess ok credit card number? 222444111 ok. do you want to renew the books now? yes please done