Hello how may I help you? So it says I have $800 in late fees? That is correct Is it like $50 a day? That's so much! I agree. Company policy can be brutal So I obviously don't have $800 to throw at a library. How can we fix this? Pay the 800$ late fee is the only option lol welp I guess i'm not coming back to the library! Would you like to make payments? certainly n ot Sorry I can't erase your late fees