Hello how may I help you? I am worried that a hacker has got control of my account Sure, I can help What is your name My name Is Sandra OhNo Okay, what is your account number My account number is 03458034 Okay, let me look into your account You are there is evidence of suspicious activity on your account. As recently, there was purchase of 1000 made last week Oh okay, I made those purchases. Whew. It appears I might have been mistaken. So other than that, it looks like nothing is wrong, correct There has been unusual charges that have made that does not necessarily match with charges made in the past Oh no. I guess I'll have to come in and speak with a banker It advise you to do that