Hello how may I help you? I wondered if you can give me some information about my account? I can lookup your account. Great. The account number is 6001453. Looking up account. What information do you need? I would like to know my current late fees. Current late fees for this account are $10.85 Good. Not as bad as I thought. Can I pay in person when I come in next? Yes. Great. Thanks for your help. Anything else? No. Thank you.