Hello how may I help you? I need to return a defective bicycle helmet. We actually don't accept returned merchandise. But I bought it defective. That isn't my fault. Yes, but it's company policy not to accept returned products. But you guys sold this product defective and I want a refund. I don't care what the company policy is. We also don't provide refunds. Sorry. This isn't right at all. You shouldn't be selling defective products and should let them be returned when they are defective. Well, you can make a complaint to management if you wish. Yes, I do wish to make a complaint. Alright, well go ahead and contact them then.