Hello how may I help you? I need to return an item Ok what do you need to return I got a bicycle helmet from you guys and it has a big crack in it. How do I return it? I am sorry. I need an order number to process the request 1223524 is the order number ok. Is there an email I send the postage stamp too? Yes, please send it to jones@usg.com ok. Please print the postage and attach it to your item and take it to your local postal carrier Ok great. And then what happens? Once we receive the package we will issue a refund to the account you purchased the helmet with Sounds great! Thanks