Hello how may I help you? i want to return a defective helmet When was the helmet purchased? today I'm sorry, but this store does not accept returns for any reason but its defective I'm sorry to hear that but that is the store policy that is a bad policy return NOW I'm sorry but the policy states no refunds or returns i want to talk you your supervisor I'm just bot. I have no supervisor. However, you can contact the store customer service number at 1-800-UHRSS