Hello how may I help you? I bought a defected bike helmet from Big 5 Sporting Goods website and I want to return it *defective Do you have your receipt? Yes I have the receipt and the order number. Sorry we don't accept returned goods. Why is that? It was damaged during shipping sorry, we can't confirm that I can take a picture of the damaged box it came in and a picture of the helmet and sent it to you as proof of the damage no, we won't accept that Can I file a claim with UPS? Yes you can do that!