Hello how may I help you? Can you look up something on my insurance policy? I can definitely do that! But first, may I have your account number? Yes, it is 456654 Okay, thank you. What is your question? I need to know if I have water damage coverage. Unfortunately, your policy does not cover water damages. I was sure it did! How can I go about correcting that right now? You can upgrade to our Premium Policy. Would you be interested in upgrading? I might be. How much would that cost? An additional $10 per month.