Hello how may I help you? I need some help returning something. Sure, where did you buy it from? I bought it from www.bargainsports.com. It's a helmet but the strap keeps falling off. I'm sorry, they don't accept returns. What?!!? My receipt says 30 money back guarantee! Their website says no returns. Period. This is ridiculous. Is there someone I can complain to? I can send you their customer service number. That would be great, thanks. Ok, sending!