Hello how may I help you? I need some information about my account What's your name? Bob Jones. And account number? I don't remember my account number. Hmm, it looks like we don't currently have a health plan on record for Bob Jones. Yeah, I just signed up. Maybe I'm not in the system yet? I need to know what my premium is so I can make my first payment. It can take up to a week for you to appear in the system. Try checking back then. Oh ok. I'll check back later then. Thank you You're welcome!