Hello how may I help you? Can you help me buy an item from a store?\ Yes I can assist you with that. I want to return a defective bike helmet from the store. I'm sorry but we do not accept returns. You must give me my refund. The product is defective for god's sake. I'm sorry I do not set the policies. I can only inform you of the policies. We do not accept returns. I paid for that one so I really deserve a refund. I suggest perhaps you might like to contact our customer relations department. I would surely contact the store's support team. Thanks anyway. Thank you for being a loyal customer.