Hello how may I help you? Please delete my appointment for next tuesday at 2 I understand you would like an appointment deleted. Is that correct? Yes Alright, is it your Tuesday at 2 appointment? Yes I see 2 appointments, one at 2 AM and one at 2 PM, which would you like erased? the 2pm Are you sure you want to erase the Tuesday at 2 PM appointment? it will be permanent. yes i'm sure Alright, Tuesday at 2 PM is no longer scheduled, it has been erased.