Hello how may I help you? I am worried about something in my bank account, can you help me? I can certainly assist you with your banking account with us. What's going on? I am seeing about 20 small transactions yesterday alone, someone may have gotten into my account Oh no. It looks like I am also seeing some changes to your contact information and a few other ordd details. It looks like someone has been messing with your finances. I knew something was wrong,I have move or changed my number in years how might that have happened? haven't* Identity and fraud happens all the time to those who least expect it. I can open a fraud case for you if you'd like. Yes please I have gone ahead and opened a fraud case, please use reference #4595484 as a receipt. A bank representative should be contacting you in the next 48 hours with the next steps. Thank you, Can you also change my address back to 123 Fake st, Spiringfield OR 97555 Yes, I have gone ahead and done this for you. 124 Fake st, Springfield OR 97555 has been updated as your primary residence.