Hello how may I help you? Hello. I need to check on a shipment What is your shipping number? TX129-A121 Unfortunately that package has been lost in transit. I ordered it three months ago. How was it lost? I'm sorry, e-mail was sent to you about it two months ago I never received an email. Is the insurance on the package? We can offer you a full refund. Yes, Please. I would like that OK, I'll get that done for you.