Hello how may I help you? i have a question about my insurance I can help, I just need your name and policy number john smith, 123923493473 Okay, Mr. Smith I have your policy up, what would you like to know? does it cover water damage No, your policy does not cover water damage. are you sure hello Yes. Would you like to add it to your policy for $30 more a month? no thank you Okay, well I will be here if you need me, Have a good day!