Hello how may I help you? Hi, I want to know what your current insurance policies cover. Ok. What is your policy number? My policy number is #000-00 Your current policy covers damage caused by water, fire, and acts of god. Would you like to change it? No I'd like to keep it. Thanks. Great! Anything else I can help with? Is it possible to add car insurance to my plan? Or do I need to book an appointment for that? You will need to sign in to your online account or book an appointment for that. Okay I will do that later, thank you very much for helping. You're welcome!