Hello how may I help you? I need to make a return Ok, which product did you buy? I bought the bike helmet. It came defective Ok, you can send it via the original box and I can provide a return address. Ok. Do I have to pay postage Yes, that is the website's policy, I'm sorry. Ok. How long will it take to get the refund About three weeks on average. ok. Could I just get it exchanged for a non defective helmet Sure!