Hello how may I help you? yes please. What do you need? I want to return a defective helmet. Sorry, the store does not accept returns or give refunds You must refund it. I want refund. Sorry. Store policy is no refunds. But their the one sells defective. You can contact the manufacturer directly. There should be a 1 year warranty. I want refund for this. I can't help you with that. Sorry. I want my money back. I can't give you a refund. No. You must Sorry sir. I must help my next customer.