Hello how may I help you? I need some help with something. Sure, what is your question? I need to know what my current policy covers. What is your account number? it's LK88879 It looks like your current policy only covers water, fire damage, and acts of god. Are bats in the chimney an act of god? Yes, I believe so. Good. Who do I call for guano cleanup? I will let your agent know to call you.