Hello how may I help you? I ned to return a bicycle helmet i'm sorry we do not accept returns It was defective when I bought it. tell me how to return it you can't return it. we do not give refunds or accept returns I really don't care if it gets returned, just refund my money i cannot do that. we have a strict policy on no refunds I will fall and crack my head, then sue you for selling a defective helmet you will lose since this conversation is a written record establishing that you know the helmet is defective. using a known defective product places the responsibility on you. I've already fallen and you can't get up