Hello how may I help you? Hi there. Can you help me with something I ordered from your website? Sure what's the problem I ordered a bicycle helmet from your store. When I took it out of the box, a huge chunk of the top was missing. Hello I'm sorry that happened I would like to return this item and get a refund, please. Our store doesn't accept refunds or returned goods But the item was broken when I got it. I can't use it. I deserve a refund. If it was damaged in the mail the mail service can help our store doesn't accept returned goods The mail service said that they could not help me and that I needed to contact your store. Are you sure you cannot give me a refund for your defective helmet? I'm sure it's our policy Okay. I guess I'll just have to throw it away, since I can't use it.