Hi, how can I assist you today? Can you help me return a defective helmet on an online store? Sure, I can assist you with returns. What would be the process in returning products? I can generate a shipping label for you to download. Would the money i paid for the defective product be refunded? I can reship your item for you immediately That would be great. Would there be someone i need to contact to get the product here? We will reship to the original shipping recipient and address. Okay thanks you for your assistance. thank you