Hello how may I help you? Hi there. Can you help me? yes Thanks. I need to see what my late fees are. what os your account My account is 22945 under the name Mike Smith. 12,25 is the fee. would you like to pay now with a credit card No, thank you. I will be paying in cash today. Im sorry the library only accepts credit card payments My credit card was stolen and I do not have a new one yet. Are you sure I can't use my cash to pay? I have it right here. you must stop by the library to speak with a payment specialist