Hello how may I help you? hi i'd like to do something about my $800 late fees What would you like to do? is there anyway i can get the debt cleared? i can't afford to pay that much Unfortunately our servers are down at the moment, we cannot accept any payment, I apologize for the inconvenience. do you know when they will be available again? i really want to get this sorted out We are unsure at the moment, but it could take up to weeks. would i be able to go to the library and speak to someone in person about this? Yes, that would be okay, but we also do not accept cash. would i be able to set up a payment plan with a credit card? Once our servers our fixed, yes you could do that.