Hello how may I help you? I need some help with my account What do you need? Do you need my account number or something or do you already see my account? What is the number? 2563651558 I want to renew some books I have out on loan Renewal online is 5 cents, is that ok? Yeah that's fine we know all the Harry Potter books my kid has. Or that I've taken out on my card for my kid *renew You also have a $175 fee to pay before that, is that ok? What?!? You have an outstanding fee