Hello how may I help you? I need to check on the status of a package I can do that, what's the tracking number? The tracking number is 1Z93584953 Thank you, one moment while I check the status I show your package we lost in transit Really? Why wasn't I informed. I ordered this package over three weeks ago I apologize, I show we sent you an email 2 weeks ago with this update Okay, it must have been sent to my junk folder Yes that's possible Ok thanks Anything else I can help with?