Hello how may I help you? I need some help. What do you need help with? How can I change my policy? Which insurance policy are you referring to? My life insurance. What kind of changes would you like to make to your life insurance policy? I need to change my beneficiary. In order to change your beneficiary, you're going to have to contact your insurance broker. I see, do you have their number? The phone number of your insurance broker is 123-456-7890.