Hello how can I help you today I'm in Chicago on vacation, can you help me find the closest branch of my bank please Sure do you know your current address? or a hotel name would work aslo I'm in the Holiday Inn and Suites on Burlington Avenue Perfect can you tell me the bank you are looking for? BB&T I found a BB&T bank located two blocks away on North 3rd street, It should take 2 mins by foot to get there Can you send me directions to that location via text please Yes send it to the cell phone number on file Also, please save it to my favorites Saving it to your favorites now