Hello how may I help you? I need to look up a book. what is the name of the book? Can you tell me if "How to Cook an Egg" is available? That book is on loan. But there is an online copy on the library website No, I want a hard copy. Do you know when it is supposed to be back in? Hello? Sorry. It's been on loan for a year.. It's overdue for 10 months I'll have to look elsewhere. Thanks for checking. You are welcome Goodbye! Goodbye