Hello how may I help you? I need help checking the status of a package I ordered three months ago. I can help you with that. My tracking number is 1234567890123456789 That package was lost in transit. You were sent an email about the situation. Is there a way I can get a refund? yes, we will issue a refund Please refund it to the original method of payment. Your card will be credited within 3-5 business days Thank you. Will I get an email confirmation? yes, email confirmation is on the way