Hello how may I help you? I have a concern about my library account. Sure, what can I help you with? I would like to pay my late fees in cash. We only accept credit for payment of late fees Could you make an exception for me? This is an emergency. I can't do that. It's part of our policy. I do not have credit at the moment, but I do have cash. Please? Unfortunately, I can't do that for online transactions Aw. Oh well. Thanks anyway. Have a good day