Hello how may I help you? I've got a problem with the product I've just ordered. What is your order number? Order 617701. It's a bicycle helmet. Would you like to return the helmet? I would like that very much. Do you have a return policy? We allow returns within 14 days of purchase. So, I'm still eligible for that right? Yes you are! Thanks. I'll return it then. Visit the website and click "returns" to get through the process!