Hello how may I help you? i need assistance changing one of my contacts sure, which contact? The contact called Chris How would you like to edit this contact? I would like you to change it to Kris instead Ok, I have just changed the name from Chris to Kris for that contact? Yes that is correct Anything else you need help with today? Can you also add Chris as a different contact Sure, adding Chris as a new contact Thank you, that is all