Hello. How can I help you today? I need to return defective bike helmet to Cick's website Sure. I would be happy to help you with that. Can you tell me what is defective about the helmet? It has a huge crack Ok. Our company offers a 30 day warranty on all products. Was this helmet purchased in the past 30 days? Yes Great. The first thing I need to do is email you a return label for you to attach to the return box. What email address would you like me to send this to/ Fredd@yahoo.com Thank you. I will send that right over to you. Do you still have the original packaging? yes Great. Put the helmet back into the packaging and as soon as you receive the label attach it to the box. Take the package to your nearest UPS store and they will get the package back to us. Would you like a refund or a replacement? Thanks for all your help refund As soon as we receive your return we will process your refund and send you an email confirmation. Is there anything else I can help you with? No Thanks for your help!