Hello how may I help you? hello, can you help me make some changes to my appointment? Sure and what would that changes be? please delete my 2 PM appointment set for next Tuesday You want me to delete your 2 pm appointment next Tuesday is that right? that is correct Deleting....... Anything else? can you a new appointment please? add Do you want me to add your ne appointment is that right? new yes, 4 PM on Monday, and name it 'Dental Appt' Your Dental appointment on Monday at 4 pm is now set! great! thank you! Welcome and have a great day!