Hello how may I help you? hi, can you help me look up information about my phone? Sure I can! May I have your account number please? 45qgw45qq I've pulled up your account. What would you like to know? can you see much data i have left for this month? I'm not able to check how much data you've used, but your data plan is for 4GB per month. is your system down? Yes, it should be working again tomorrow. i'll call back tomorrow I look forward to seeing you then!