Hello how may I help you? Hello I'd like to know some more about my insurance Sure, can I get your name? My name is Jerry Smith. Great, can you tell me your account number as well? My account number is 58237 Great, I have found your account. What would you like to know? Does my insurance cover water damage? It does not appear your insurance covers water damage. O OK, thanks for letting me know. No problem, I hope I was helpful.