How can I help you today? I do have a complain to your product Okay, what is your issue with the product? I want to return a defective bicycle helmet that I bought to your store yesterday I'm sorry that the product didn't meet your needs. I'd be happy to walk you through the return process. May I have your order ID number? 12578159 is my ID number. How long would the return process would be? It should take no more than a few minutes. Just bring the item back to the store and head to the customer service desk. Give them your order ID and a full refund will be issued for you. Yes, that's great. I am bit disappointed on your products. This not the first time I'm sorry to hear that. :( I'd like to offer you a 40% discount coupon for your next purchase to help make things better. Is that so? Then I would like to use that 40% discount coupon for my next purchase It will be presented to you at the customer service desk when you return your item.