Hello how may I help you? I want to return this bicycle helmet I got for my kid What store did you you purchase the helmet from? Dick's Sporting Goods Was this helmet on sale when you bought it? No The helmet is defective the store is not accepting returns at this time The strap on the helmet won't stay buttoned. It keeps falling off my kid's head. You guys should do right by me Take it to the store I would give you your money back and give you abetter one if it was up to me Okay thanks anyway I am Sorry