Hello how may I help you? Can you help me locate a book? What book are you trying to find East of Eden by John Steinbeck. Okay I'm located that book for you it's currently on loan out it will be back in about 2 days Ok, is there any cost to having it held? Yes you have to pay the total cost of the book to hold the book That's ridiculous! I'm sorry that's just policy silly! I'll never try this again. Yes it is