Hello how may I help you? Can you help me with late fees? How can I help? It says here I have $800 in late fees. Isn't that ridiculous? It sure is, but we can not reduce a fine. There's nothing I can do to reduce this debt? You guys are insane if you think I'm going to pay that nothing. Your library is a scam Your fine is now 800.25. Whatever, thanks for the no help You're welcome.