Hello how may I help you? Are you the librarian? This is the Library bot, how may I help you? I have a late fees there? Let me look that up for... You have $200 worth of late fees Really? I thought it's $800. I'm sorry that was for last month You have $800 worth in late fees Can I have a favor? What would you like me to do? I want you to get my debt erased. I'm sorry, I cannot erase your late fees