Hello how may I help you? I need to return a defective product i purchased yesterday Okay. When was the item purchased? yesterday What specific item is this? a bicycle helmet, i also need a refund Unfortunately we don't provide refund nor accept returned goods after purchase. Seriously? Yes. Ideally we inform customers before purchases are made within our stores. Why would you sell defective products then? Products are maintained to its highest quality as much as possible. Defective items might be caused of transit and storing issue.