Hello how may I help you? Hi, I need your help. What do you need? Can you pull up my account and see if I have any late fees? You have $10 in late fees I thought I had a lot more late fees. Are you sure it's only $10? Yes Is there any way you can waive the late fees and remove them from my account? Sorry I can't waive the fees and remove it from your account Really, are you sure you can't help me? I really would like to get it removed from my account. Sorry I can't remove the fees Thanks anyway.