Hello how may I help you? help me return an item Which store did you buy the item from? i bought it at Dick's sporting goods What is your order number? order number 2999433 You have the option to return in store or ship it back. Which one do you prefer? i want to ship back the defective bike helmet I can do that. You have the option to use UPS or USPS to ship back. Do you have a preference? let's do UPS Ok your return has been initiated. Your shipping label has been sent to your smartphone