Hello how may I help you? Hey can I renew a book with you? Yes you can, but please be aware that there is a 5 cent charge per online renewal. Yeah, okay whatever. Can I renew "The Joy of Sex"? Looking at your account you appear to have $175 in late fees. These need to be paid before you can renew a book. You said a renewal would only be five cents You cannot renew a book while you have outstanding late fees. What if I just kept the book and never came back to the library? You will be charged $10 per week that the book is past due. Can I just renew it? You have to pay your $175 in late fees before you can renew a book. I don't have $175 and I really need this book I'm sorry, our policy will not allow a renewal while you have outstanding late fees. Okay.