Hello how may I help you? I have a question regarding my health insurance Sure. What is your question? I'd like to know how much my premium is Please provide your full name and last four of social so I can look this up for you. Sure thing, last name is Smith, and last 4 digits are 1234 Great. Give me one moment while I look up your information. Thanks It appears that you do not have a health insurance plan. What? Really? There's no record of my plan in the system? Unfortunately, I do not see anything under the information that you have provided. Weird. I guess I'll call my agent and see what's up. Thanks for trying though! You are welcome.