Hello how may I help you? Do you any idea about terms about by insurance policy ? Sure, can you give me your name? Mary Thank you, Mary. Do you know your policy number? It's 243568903 Great. What would you like to know about your policy? If i can change it ? I'm sorry, I can't make changes to a policy, you will have to make an appointment with your insurance broker. Would you like me to make this appointment for you? yes pls I have made an appointment for you with your broker for 3pm tomorrow. Do you have any more questions? tahnks