Hello how may I help you? My account says I have $800 in late fees. This cannot be! Yes you owe $800 But I just started my account and have yet to check out a single book! That isn't true You rented a King James Bible last May and still have not returned it. It is true. Maybe that book was checked out with the person who last had the same account number No it was checked out by you: John Davis I have no memory of this book. I want the fee erased from my account We will not erase this charge I will have to come in to the library then because this is not working See you soon!