Hello how may I help you? I need help returning a product I can help with returns. i have a bicycle helmet I bought online and the strap thingy won't attatch to it I will generate a return shipping label for you. It will be available to download from a link in your account information in twenty four hours. Please return the item with all packaging you received it with. I'm not sure how to get to my account, i think I paid as a guest The invoice you received with your item should reference a customer number. Enter this as your username and the invoice number itself as the password. You will then be able toupdate your customer information and download the return label. I don't think I have the cardboard box any longer just the box that the helmet was in, like what would be on the store shelf. What do I do about that You can use alternate packaging to ship in. alright I have a box I can use, i just thought maybe there was a label or something on the original that is needed The return label pdf will have an invoice to package with your item. alright, i'll keep checking fopr the return label