Hello how may I help you? Can you look up a book for me? Which book? I was told that the book The Shining is a good one to read. Do you have that one? That book is available at the main library Do you know who the author is? Stephen king Do you know if this book is pretty scary? I do not have access to that information Okay. Well, I think I would like to give it a try. Can you reserve it for me? Book is now on hold