Hello how may I help you? Can you help me check on a status? Sure, which package would you like to check the status on? I am wondering when will I receive my package I'm sorry, but your package was lost in transit. We had sent an email regarding this package. I order my item 3 months ago but I still don't receive it. The package was lost in transit and an email was sent to you. Can I get a refund on this one? Yes, we will offer a refund for the total cost of the items from the package. thanks anyway No problem.