Hello how may I help you? I need to check on a library book that I recently loaned out Ok I can help with that Okay the book I loaned out is Moby Dick can you see if I owe late fees on there What's your account number? Account number is 777-5527 One moment I show you owe $2.50 in late fees All right Oh that's not too bad can I pay that now Yes if you want All right can you use the credit card that's on file please Yes I just charged the card, you are paid in full