Hello how may I help you? Hi! I need help with my mobile service provider. Okay sure, how can I help? Can you help me upgrade my plan? Sure! Can I get your name, please? It's Michael Scott. Okay Mr. Scott, can you give me the number associated with your account? Okay. Its 425-3411 Great. What features are you looking for in an upgrade? I want the one that has free calls 24/7 Okay, I can do that upgrade for you for an additional 10 dollars a month.