Hello how may I help you? Can you help me return something? Sure, I can help you with returns. What would you like to return? I want to return a bicycle helmet that I bought that's defective Sorry to hear it's defective. I can definitely help you would with that. Would you like to return in store or through the mail? Through mail please Ok, I can email you a shipping label that you can place on a box. This will cover the shipping expenses. As soon as we receive the helmet back we will send you a new one. Can I just get a refund if I don't want an exchange? Yes, we can also do a refund if you like. The money will be placed back to the card that you used when you made your purchase. Please allow up to 14 days after we receive the helmet for this transaction to show up. Thanks very much! I will email you the shipping label now. Is there anything else I can help you with today? No that is all for now. Appreciate the help You're welcome. Have a great day.