Hello how may I help you? I need to return an item I can help you return items. Which item is this? a bicycle helmet Uh-oh. The store you ordered the bike helmet from does not accept returns or give out refunds. Sorry to tell you this. i disagee it doesn't say that on the receipt You ordered this from the website correct? The story does not accept returns or refunds from any online orders. Sorry about this. yes from the website I can give you the number for customer service to see if they can make an exception in your case. Want the number? yes please Certainly. The number is 123-456-7890 thanks Anytime. Need anything else? no thanks Bye for now.