Hello how may I help you? Can you help me with my insurance policy please? Yes, could I please first get your first and last name? Tina Belcher Tina, how can I help you today? I need to know if my insurance covers tornadoes I'll have to look up your plan, could you please confirm your phone number with me? sure it's 892-582-15543 Sorry I think that's not the right phone number, could you send that again? sure it's 892-582-1554 Okay great we've found you. And yes it looks like you are indeed covered for natural disasters including tornadoes. thank you