Good day. How may I help you? I need to return a defective bicycle helmet Do you have any receipt with you? When was the bicycle helmet bought? Yes I do Okay. Regarding to our return policy, as long as it was not physically damaged by the owner, then we can accept return and refunds. Okay, great. How do I return it? However, as of the moment, we do not accept returns as we are have a problem with the system. When will you be accepting returns? I can not assure as how long. But we will be sending emails to those who want to inquire for returns Okay. Send me the email and let me know how to return this. Sure. noted