Hello how may I help you? Could you tell me my account balance? Your balance is 666.66 USD That is impossible! What are my charges? You have a copy of Stuart Little you have failed to return for over a year I am a 50 year old man who just signed up for a library card last month. This cannot be! Unfortunately it is You will have to pay for it Or we will be sending this to collections I would like my invoice to be sent in for review. Done May I do anything else for you? Please add a note regarding my initial comment . Will do