Hello how may I help you? I need help with my policy. What's your name? Bob Jonesworthy And your policy number? Policy number LK10012A What can I do for you today, Bob? I need to change the term on my life insurance policy For that you will need to make an appointment with your personal broker. Ok. You can't help me over here? I'm sorry, only your broker can help with that. Ok. Thanks anyway! I'll give them a call. Have a nice day!