Hello how may I help you? This is library-bot? yes this is library bot, how may I help you? Good! I need some help with some books I took out. I can help you with books that you have taken out. I'd like to renew my loan. Alright there is a 5 cent fee per online renewal. What? It was free last time! If you give me your membership number or book/s you want to renew I can look into that for you. Okay, it's 58574733 I see you already owe $175 in late fees.