Hello how may I help you? I think there has been a error on my account. You guys sent me a bill for $800 in late fees. I have only been a member of the library for 2 weeks. How is this possible? I can check that for you. What is your name? My name is Greg Brady. My account number is 7899932 Okay, I see that you checked out multiple books, movies, CD's, and a laptop computer, all of which were due back seven days ago Can you delete those charges? I didn't check out a laptop or any movies I'm sorry, I don't have the ability to make those changes Please let me speak to a manager I can connect you, though I must warn you that your fees are compounding daily Maybe I should come into the library in person instead. I am connecting you to customer service now. Have a nice day