Hello how may I help you? I need to change an appointment What date? next Tuesday The 24th you have two appointments. Which one 1 PM or 4 PM? Don't I have an appointment for 2:00 that day? No 1 Pm and 4 PM Do the appointments have names? 1 PM is Cat food 4 PM is Dog food OK erase the cat food appointment Are you sure you want to delete cat food appointment at 1 PM on the 24th? yes please