Hello how may I help you? i'd like to order a set of frying pans from your online store Great! the two-piece set or the tree-piece set? the two piece set Great. That will be $25.99. Would you like me to place the order using your account billing information? use my american express card please Okay, billing to your American Express card. Your order will be shipped in three days. that's great, can you tell me how long it will take to actually arrive tho? Nope, sorry. ok, thanks anyway You're welcome.