Hello how may I help you? I need some help with my insurance. Sure, I can help with that. Can I get your name please? My name is Santino Marella. Great. Can I get your police number, as well? Police number? You mean policy? That would be 666. Sorry about that. I have found your account, what would you like to know? I want to know if my insurance policy covers water damage. I'm sorry, your policy does not appear to cover water damage. Is there anything else I can help you out with today? No, that's it, thank you! I will contact my broker right now about the policy. Glad I could help out!