Hello how may I help you? I need to upgrade my phone plan What kind of plan do you need? well, I need something that offers free calling 24/7 We have a 24/7 plan that costs $80 a month How much is my plan now? $65 a month Okay, that's not too much more. Can you switch me to the new plan please? Sure! The change will take effect tomorrow. thank you for your help! Have a nice day!