Hello how may I help you? I need to return an item. What item would you like to return? A defective bike helmet. At this time, we cannot accept any returns or provide any refunds, I apologize for the inconvenience. WHAT, you have to take it back. The only thing I suggest is contacting the manufacturer, would you like to do that? Alright sure. What is their number. Their phone number is 567-555-5555. Anything else I can assist you with? Nope that's it. Alright, have a wonderful day!