Hello how may I help you? need to make a return please help. this bike helmet is broken I'm sorry to hear that your helmet is broken the return process is easy do you have the receipt no i don't have the receipt i ordered it online at Dick's Sporting Goods. Oh I see then you can use the credit card on file to get your money back on the credit card great. lets do it Okay before we proceed I'm going to have to give you a shipping receipt so you can send back the helmet Alright, sounds good. I'm ready I just sent you an email with a link to the shipping receipt all you have to do is print it out and drop it off at any mailbox or post office Great! thanks for the help\ You're welcome