Hello how may I help you? I need to renew some books that I have out which ones? Carrie by Stephen King and IT by Stephen King. I want to keep them two more weeks. okay I can do that but that will cost 5 cents and you already owe $175 thats in late fees $175?? Holy smokes! Ok, I guess I'll pay that off now. Do you take American Express? yes Ok I'd like to renew those books, and pay that late fee off. Does it show what the late fee was for? I think my kid forgot to bring some books back. it was for war and peace Yep, I knew it! That will come out of his allowance . Ok, my Am ex number is 3232323232323232323 Exp date 11/20 code on the back is 123 Please pay the late few and renew the two books. Yeah he kept it for 8 months. guess he really liked it All done. I bet he didn't even read it! Thanks a lot for your help!