Hello how may I help you? Can you help me with my bank account? Hi! What help do you need? I'm concerned that someone has hacked my account and is messing with my money. Okay. Can you enter your account number? 12581969126 Checking.. Thanks. It seems there have been a bulk amount of purchase made yesterday. Are you aware of these transactions? Yeah, I did quite a bit of shopping yesterday. I didn't think I spent that much, though. Okay. Be sure to confirm your purchase on the transaction history on our online banking.