Hello how may I help you? I need help regarding my bank account What can I help you with? I'm worried someone is trying to access my account. Can you check if my account is ok? In recent purchases I see $234. 54 at Walmart, $320.34 at Kroger. Did you make these purchases? I actually did. Well, that seems alright then. Did you also empty your investment account? Yes I did. I bought an island Since all these purchases and sales seem legit, why do you think someone has access to your account? I got a "please reset your password" email when I didn't ask for a reset. That is suspicious. If you would like to go to your local branch we can open a new account and move your funds. Ok I will do that Have a good day.