Hello how may I help you? I want to know if a certain book is on loan Ok what is the book title you are interested in How to be a Professional  Master by Alison Mack it appears that somebody else already has that book right now Is there an online copy? yes there is! would you like to check that out? Yes. How do I access it? You access it through our website used your account number. Okay. Thanks for your help Have a good day