Hello how may I help you? Hi. I want to return an item. Do you have a receipt or order number? I want to return a defective bicycle helmet I purchase online. yes. it's 978654 Okay I will send you a link to confirm that you want to return it then your email tell me when you get it I'm sending it now Great. In that same email there is a ship shipping label print that out and put it on your box. Then drop it off at your nearest UPS pickup Center I'expect an email from you. Thanks It should be there now. If you have any problems let me know Anything else? No. That is for now. You are very helpful. Thanks Have a nice day