Hello how may I help you? Hi, I really need your help How can I help you? Can you check on the status of an order I placed three months ago? Yes, lets see. Is it a package? Yes, it was a package I ordered from Amazon on March 22nd. It was lost in transit two and a half months ago. Darn. Could you check to see if they've sent out a replacement package? We sent you an email about it. Oh, you're right. I see it now. I'll follow the instructions from that email. Great