Hello how may I help you? I want to return a defective bicycle helmet Sure I can help you with that. Great tell me how to return it & where to return it May I have your Order number please? 336-6789-0011 Sure, I can help you with the entire return process. Thank you, one moment please . . . I have pulled up your Order number and have found the item "Bicycle Helmet". okay Your reason for initiating the returns process is "defective item". Is that correct? Correct OK we'll have you print out a return label free of charge and a packing slip which you will need to include along with your item.