Hello how may I help you? I want to renew my books I can help you with that. Which books would you like to renew? I want to renew all of them Ok, I am showing that you have IT by Stephen King and Carrie by Stephen King leased out right now, is that correct? Yes. That's right. I can renew those books for you. There is a 5 cent charge for renewal for each book, is that ok? That's okay. Ok, I will renew both IT and Carrie for you now at a renewal fee of 10 cents total. Your account currently has a past due balance of $175.00 in late fees. Would you like to make a payment towards that today? I will pay it now. Here is my credit card info. Ok great. To be clear, I will be charging $175.00 to pay off your total due balance to the card you just provided me, correct? That's correct. Ok, your transaction is complete. Your balance is now at 0.00 and IT and Carrie have been renewed for another two weeks. The new due date is May 5. Anything else I can do for you today? No thanks.