Hello how may I help you? hi can you help me with a phone contact? Sure, what it is? Can you change the contact Mr. Smith to Dr. Smith? You have 2 Dr. Smith on your contacts What? You have 2 existing Mr. Smith on your contact, which one? I think the number with the 707 area code Okay, do you want to add his email address? no thanks Okay, well done and have a great day! Great thanks!