Hello how may I help you? I ordered an item three months ago and I still haven't received the package. What item was it that you ordered? A baseball bat. OK. I see that order. We marked that lost in transit a month ago. But we did send you multiple emails about the situation. I didn't receive any of them. Can you confirm your current e-mail address? johnsmith@mailmailmail.com That's the email address we have on your account. We also have read receipts from the e-mails, so you did receive them. No, I did not receive any of them. I can resend them if you wish. But the item won't be resent unless you request it. We've closed the order. Can you resend the item please? Sure. I will have that item sent again first thing tomorrow. Thank you! You're welcome.