Hello how may I help you? I'm looking for a book I want to read. I will be happy to help you find a book. Which book are you interested in? I'm interested in reading Neil Gaiman's Neverwhere. I have great news! The book is in, it just arrived today. Would you like me to reserve you a copy? That's great then. Do you also have Smoke and Mirrors? Both books, "Neverwhere" and "Smoke and Mirrors" are available. Would you like me to reserve you a copy of each book? Yes. I will go ahead and reserve you a copy of each book. Please let me know when you would like to pick up the books. Okay. Thank you. They have been reserved.