Hello how may I help you? Hi there, can I see what my late fees are? You have $35 in late fees Okay, got it. I would like to pay that off today. We accept credit as form of payment Is it okay if I use cash to pay instead? We only accept credit, sorry My credit card was stolen last night and I have not been able to get a new one yet. Are you sure I can't use cash to pay this time? I'm sorry, but it's company policy to only accept credit. Well, that is unfortunate. I don't think I like that policy. Sorry I can't be more of help