Hello how may I help you? Hi, I need some help with my late fees. Okay sure I have $800 dollars in late fees, but I can't pay it. Can it be erased? No we can't do that. Yeah... It was worth a shot. Can I get it reduced? If you insist, I'll add 25 cents on your fees. Woah. Lets not get hasty. That's the policy. Alright. I'll pay it. Thank you. That's good.