Hello how may I help you? I need to get some information about my policy please What is the policy number? My policy number is 111222333 Allow me a moment while i bring it up Sure take your time. I have pulled it up, how may i assist you? I would like to know if my policy covers water damage? I'm sorry but your policy doesnt cover water damage Can you please set that coverage up for me? Yes i can, that will be an extra $25 a month Great! Please do that for me. Okay its all set Thank you so much. You have been very helpful. I have no further questions. You're welcome Can you end session for me Insurance Bot? Up top thanks!