Hello how may I help you? Yes, I need some help. It's...kind of embarrasing. Sure. Can you tell me how to open a bottle of medicine with a childproof cap? Okay. First, you hold on the bottle tightly. OK, I'm doing that Push the cap down and try twisting it loosen. Ok, I'm trying that now Okay. and twist it all the way until it opens. Wow, it worked. Thank you! No worries. Glad to help.