Hello how may I help you? Hi, I need to return a defective product What do you need to return? I have a defective bicycle helmet I purchased online at dicks sporting goods Sorry but we do not accept returns for bike helmets. Why, that's unacceptable? I'm sorry that is Dick's policy. It should be changed, I have a helmet I can't use I'm sorry but I do not set the policies and I can not change them. Ok, thanks Thank you for being a loyal Dick's customer.