Hello how may I help you? I have $800 in late fees???!?! Yes you do. how did this happen? You didn't return the materials you borrowed which books? There are ten books and four dvds charged to you can I get the fees removed if I bring all the items around today? No. We cannot remove fees. Other people have been waiting for these theres nothing I can do? We can set up a payment plan for you ok but Ill just pay it all when I get there today