Hello how may I help you? I need to edit a contact. Okay, which one? 777-4342 All right, what do you want to do with it? I need to add a name to it. What name? John. Ooh, you already have a user with that name, I'm afraid. Add another one please. Okay, what is the other one? John2. Alright, done. Is that it? Yep thanks.