Hello how may I help you? I would like you to check the status of something for me Anything I can do? Okay, chekcking. Yes, what is the status of my insurance claim. It contains 15$ as for quarterly balance. Thank you, I would like to cancel it please. I'm sorry but it is beyond my role. Ok thanks, I will just call the claims number All I can do is to track and check status and cannot equipped things. That is fine, thank you for your help Thanks for servicing with us.