Hello how may I help you? help me check out a book Certainly, I can help with that! What book are you interested in/ ? actually i already check it out and i want to renew Okay! Let me check on your account. There will be a 5 cent charge per online renewal i am fine with that Okay, just as a reminder, you also owe 175 dollars in late fees what? Yes, that is the total debt ok let's pay it now Great! Shall I use your card on file? yes