Hello how may I help you? Hey, bot, I haven't received the package I ordered 3 months ago, can you check it's status? Sure, what is the tracking number? 5324534252345 It looks like we sent an email to you about 2.5 months ago updating you that this package was lost in transit. Oh okay, I forgot to check my e-mail in a long time It's okay, would you like us to reship the item or would you rather receive a refund? Just reship it please, thanks Ok, your new shipping number is 239327, it should arrive in 7 business days. Thanks bot that is all bye Good bye.