Hello how may I help you? Can I renew some books over the computer? Yes you can how many? 2 Alright its a 5 cent charge per online renewal Ok. The Death of Ivan Ilyich by Tolstoy and Confederacy of Dunces Do you need my library card number? Alright additional to the fees you already owe 175 dollars in late fees What?!? Late fees are already on your account How did I get so many late fees? For other books Okay put it on my PayPal Alright I will Thanks