Hello how may I help you? Could you help me with returns please? I can help you with that. What item would you like to return? I ordered a bicycle helmet two weeks ago, and when it arrived it was defective. There's no strap on the helmet at all. Okay I can help you with that. Great, how do I go about returning it? I am sending you a prepaid shipping label. Please return the helmet in its original packaging Would you prefer a refund or a replacement? I'll take a replacement, as long as it's the same color and style Just to be sure, what color and style would you like? The one I got was the BestBrand racing helmet in blue. Do you have a new one available? I do. It will ship as soon as your return is processed and you should receive the new one in 2-3 business days.