Hello how may I help you? Hi there. I need to find out about an insurance company, please. What do you need to know Is it possible to change the terms of my life insurance policy with Western Life? You would need to make an appointment with your insurance broker to discuss that Oh, okay. Can you set up an appointment for me? No. You will have to contact him. His name is John Davis All right, thank you. I wrote down his name. Do you have his number, too? His number is 555-123-4444 Thank you kindly. I appreciate it. You're welcome