Hello how may I help you? is it insurance company? Yes, welcome! I am an insurance company bot. how can i change the terms of my life insurance? For that you will have to make an appointment with your insurance broker. Would you like contact information? yes, could you give me contact info? Your broker is Alan Fakeperson, phone number 253-1230-4567. His email address is fakeperson@bigcompany.com. thank you for your help. I will contact him now. You are very welcome. Visit again if you have more questions thank you. Have a great day!