Hello how may I help you? i'd like to know if the book the hobbit is currently available The book is in, would you like to reserve it? yes please, for 2 weeks if possible What is your name please so I can do that for you? john smith Thank you John Smith, your book is reserved and will be ready for pickup in 2 weeks. no, i want to pick it up today and keep it for the next 2 weeks Oh okay, you may come pick up the hobbit today as we have that available now. What time will you be coming in? sometime in the early afternoon Great! I will see you there. Anything else I can help with? that's it, thank you