Hello how may I help you? how are you I'm doing fine! What can I help you with today? Can you sort some things out for me? Sure what would you like to sort ? I honestly do not understand what this is telling me to ask you, it makes no sense It's okay I can help you organize most of your life needs : ) Start a conversation based on you customerRole?? say what? Perhaps it's trying to tell us to just talk about anything a customer might need Thanks, lol you sorted that issue out for me You're welcome! I'm here to sort! ;3