Hello how may I help you? Can you update my cell phone contacts? Sure, I can help with that. What would you like to do? I would like to change a contact Okay, which contact would you like to edit? Can you change Mr. Smith to Dr. Smith in my contacts? I have changed Mr. Smith to Dr. Smith. Ok thanks, He just graduated and got his PHD. So proud of him. Thanks for your help. No problem! Can I help you with anything else? No that's it! Have a wonderful day.