Hi how can i help tonight? Hey, I bought this bike helmet and it really didn't work too well. OK would you like to return it Yeah, definitely. Do you have the order number still? I do. Give me one second... OK. It's 666-666-1967 I found that order number. I will send you an email with a mailing label to ship the item back to our return department. Once the helmet is received a full refund will be issued Great. Thank you so much. Would you like the return back on your visa on file That would be swell. Email has been sent. Thank you for contacting us