Hi. How can I help you? I want to return a bike can you help me? I can help with that. MY apologies it is a defective helmet, not the bike. Sure. What is the issue with the helmet? I fell off my bike, landed on my head, no I can't talk right. see what I mean Ok. I am so sorry. Unfortunately this store does not give refunds or accept returned goods. I'm sure you can!! You sold it to me, who else is gonna take it? Just give me a refund please? All sales are final, It is stated at the bottom of your receipt. I want my money back for this defective helmet ASAP! Or talk to my lawyer. I am sorry but that is not possible. The refund and return policy is at the bottom of your receipt.