Hello how may I help you? I am looking for a book can you find it. Sure thing. What book are you looking for? Can you tell me it it is available at my library. I can. Do you know the name of the book? The book is war and peace. I'm afraid War and Peace is out on loan. May I suggest an online copy? Can you add me to a waiting list . No problem. I have added you to the waiting list. What number am I on the list . You are first in line, once the book is returned.