Hello how may I help you? Hi, can you help with my phone settings? I've accessed your phone settings, what can I do for you? Can you make sure the volume is at 100%? The volume is currently at 100%. Except when my mother calls, mute her calls but don't block them. So you'd like her calls to be set on vibrate is this correct? Yes, that would be fine. Okay whenever you receive a call by your contact "Mom" it will be set on vibrate. Great, thank you. No problem! That;s all for now.