Hello how may I help you? Hi there, I'd like your assistance with my policy Sure, I can help you with your insurance policy what would you like to know? I'm wondering how I can go about changing my life insurance policy terms. Is that something you can help me with? If you want to change your life insurance terms you'll have to make an appointment with our insurance broker Oh, so there's no way I could modify my policy online through you? No, you'll have to call your broker would you like the phone number? Sure thing, that'd be great 243-232-2323 Perfect, I'll give him a call. Thanks for helping! Okay, is there anything else I can do for you today? Nope that's it for now