Hello how may I help you? Are you the libarian? I am a librarian bot I just got this nastygrsm that said I owed $800 in late fees That is a lot of late fees Just delete the fees I am not able to do that why not? That is not part of my job description I can only give information and calculate fees I could buy 1,0000 books for $800 (sadly) How did you let it get this high?