Hello how may I help you? I would like help changing some terms of my life insurance policy. Unfortunately I cannot assist you with that. Well this is upsetting. You need to make an appointment with your insurance broker. Can you transfer me to someone that can? I can set the appointment for you with your broker? I understand now! Yes please help me set up an appointment. I will does Monday at 1P.M. work? That does work! Great! Please set that up for me. Is it done? I have set it up sorry for the delay