Hello how may I help you? Is the new Tom Clancy book in yet? Certainly! Let me check on that The book is not in but I can reserve it for you Ok, put me on the list. How many people ahead of me? I really want to read it There are three people ahead of you at this time Ok, I can wait I guess Okay! What is your last name Anything else in that I might like? Oh, smith You can find our list of all newly released books online. Book has been reserved Ok, thanks No problem Bye