Hello how may I help you? I need to return a bike helmet. The store does not accept refunds. The helmet is defective. The strap is broken. The sale was final. You need to contact the manufacturer. I can't believe this! You sold me a defective helmet! The helmets are in an area that has signage that states "All Sales Final!" I would think there would be an exception for defective merchadise. No exceptions can be made. Thanks for nothing! You are welcome. Have a great day.