Hello how may I help you? I need help returning something I can help you with returns. I want to return a bike helmet, the strap is broken I'm sorry to inform you bike helmets are non returnable/non refundable. The helmet arrived defective though I'm sorry to hear that but actually because this merchandiser deals only in close-outs the non refund non return policy applies to all of the items they sell. Yeah, but they have to take responsibility for sending a defective item It's not like i used it and broke It came like that If you look at the section of the site labeled terms and policies it's clearly stated there, all sales final. I will just not shop at the store anymore Yes, that is your option.