Hello how may I help you? Hi, I have a question about a book. What is your question? Can you tell me if your library has The Great Gatsby in stock? Yes we have it in stock both in paperback and hardcover Great. How about "In Search of Lost Time"? That's also in but only in paperback Okay, can you reserve one of each copy for me? My name is Bill Smith. Sure thing what's your library card number? It is 39304934 Okay did you want both of them in paperback? Yes, please. Your books have been reserved just show your card when you get here