Hello how may I help you? Yes, I need to pay my late fees in cash, please. The library doesn't take cash for late fees, they only take credit. When did that policy change? A while ago, I don't know the exact date. I don't have any cards. I need to pay cash! I can start raising your fees by 25 cents, there is no need to be rude. I didn't make up this policy, the library's owner changed it. Is there a supervisor available? Yes, I will connect you to a line, is there anything else? No thank you. Okay, have a great day! Good-bye. Good bye.