Hello how may I help you? I want to renew my books Sure I can help with that. Which books would you like to renew? I want to renew all of them I currently see 3 books that you have out. To confirm, you'd like to renew all of these? Yes I would like to renew all of them There is a 5 cent charge per online renewal, and please be aware that you currently have $175 in late fees on your account. Okay I will pay. Here is my credit card info. Okay I have processed that payment for you. Is there anything else I can help with today? No thanks. have a good day