Hello how may I help you? Hi, can you help me check the status of something? What is it? I ordered a package 3 months ago, can you tell me where it is? What's the tracking number? The tracking number is 09385490348509384 The package was lost in transit you should have received an email about it Oh, I don't think I got that email. Can you tell me if it is getting reshipped? No we canceled the package and refunded you if you check your bank account Oh okay, thanks. That is all I needed to know. Would you like to order another one? No thank you.