Hello how may I help you? I'd like to check to see if a book is currently at the library Sure which one The Fault in Our Stars That book is available in both hardcover and paperback would you like to reserve a copy? Sure thing, I'll reserve the paperback one please I need your account number UTY84374 Okay it's reserved please pick it up in 3 days or it will go out of Reserve Great, thanks for your help You're welcome is there anything else I can do for you? Nope that's it for now, thanks