Hello how may I help you? I have a question about my insurance policy. Sure, I can help you with insurance related questions. What do you need to know? Does my policy have coverage for water damage? It shows that your policy does not cover for water damage. When I purchased it I thought I was charged extra for water damage coverage? That information isn't showing up for me. You may want to contact customer support for that specific question. Maybe I'm calling it the wrong thing. The area where my car was parked flooded and my car was pretty much underwater. Is that water damage? I understand the policy but you aren't covered for water damage. Again I am greatly sorry. Your best bet is to contact our billing department Do you need a phone number for that? No I will contact them. Is there somewhere I can view what I was charged for when I bought the policy? That specific access I cannot look into. You would need to contact your credit card company that you paid for the policy with. Alright. Thank you. You're welcome. Is there anything else I can help you with today?