Hello how may I help you? I was seeking some information regarding my plan. I can help with that. What is your policy number and what type of policy is this? It is a health policy, 123467890. I'm sorry that is not a valid policy number. Okay. Could you try 0987654321? Also not valid. I can look up your account from your phone number. Great. My number is 89797654. It appears you do not have a health insurance plan with us, Maybe it is still my old number. How about 1111111111? Our records show this plan was terminated July 2014.