Hello how may I help you? Hello, I wanted to see if you had a book available. Sure, what book is it? Do you have any copies of The Shining Shining by Steven King The Shining We do have that one available right now! Awesome. Can you hold it for me? I sure can. What name would you like me to reserve it under? Joe Great, it will be here reserved until closing tonight. Thanks so much. I'll be there in about an hour to pick it up. Great. :)