Hello how may I help you? I need help with my appointments. Ok, what can I help you with? I need to erase an appointment. What appointment would you like to erase? The one for next tuesday at 2. Would you like to erase your 10am or your 2pm appointment? 2pm please. ok, I will delete your 2pm. Please confirm. I will not be able to recover it in the future. Yes delete it. Ok, deleted.