Hello how may I help you? I need to return a cracked helmet. Okay. Would you like to return it in person or by mail? In person will work. Okay. There is a store within 2 miles. Do you need directions? No, but do I need the original box? You do not need original packaging if you have the receipt. Will i get a full refund? Yes. It sounds like the product is defective. Great. Thank you. You are welcome