Hello how may I help you? My free trial was about to expire, but I forgot to cancel my account and I want a refund for this month. What is your policy about this? Our policy is that you will not be refunded and will have the full month to enjoy your account. But I was just charged yesterday and I havent even used my account. Sorry we cannot issue a refund. I really cant afford this. You can always give us a call and speak to a rep. Would you like our number? Isnt it your policy to make the customer happy? Yes, it is. I am unfortunately not equipped to do that for you. I apologize. I need a number to call to speak to a person. Sure! 383-333