Hello, how may I help you? i need some help with my late fees What would you like to do with them? is there any way to get them erased? Unfortunately I cannot do that, they must be paid in full. can they at least be reduced? No, that goes against our library policy. I'm willing to do volunteer work in lieu of payment We appreciate your commitment but that is not going to get rid of your fees. is there anything you can do to help me out here? i don't have a lot of money. i was in the hospital which is how the fee acrued in the first place. Im terribly sorry, you dont have to pay for them now but we cannot do anything to reduce the fees. that's too bad. i'm not going to be able to pay them any time soon, so please cancel my account. Okay, I will go ahead and do so.