Hello how may I help you? Hi. I need help with my insurance Sure, what's you policy number 5642394 Okay, it's pulled up. What can I answer for you? How do I change the terms of my life insurance policy? I can change them for you. What would you like to change? Unless it's more detailed information then you will have to make an appointment with your insurance broker Can I lower my payments by $20 a month? For that, this will take numbers being moved around so you'll have to contact your broker Okay. thanks anyway You're welcome. Have a good day!