Hello how may I help you? I'd like to change my calling plan please Certainly, I can help with that. What changes would you like to make to your plan I would now like to get unlimited calling 24/7. Certainly! I can offer an upgrade to the next tier for 29.99 additional a month Hum is that my only option? That is the only plan that offers unlimited calling yes I would like to close my acct and go to prepaid as it is cheaper Certainly! You would have to close your account in person Of course why make anything customer friendly ,just one more reason to say good riddance Sorry you feel that way. Have a good day Later