Hello how may I help you? Hi, I have a question about my library account. Okay. What is your name and account number? Bob Smith account number 173547266 Okay. What do you need help with? What do I currently owe in late fees? You currently owe $16 in late fees for To Kill a Mockingbird and Of Mice and Men Okay, and both of them were returned right? Yes. It shows you did return both books last Saturday Okay thanks. That's all I needed to know. Do you want to pay that now?