Hello how may I help you? I want to return an item to a sporting goods website, how can i do that? I can help with information like that. You ordered the item on our website? That is correct. Unfortunately we don't give refunds or accept returns for items ordered using the online store. I am so sorry about this. Well, this bicycle helmet is defective... I understand that. Have you tried contacting the original manufacturer? They may be able to help you with this. Can you look up the manufacturer's name for me, I don't have it with me. Yes, I can do that for you. Let me look up your order, one moment please. Alright, thanks. The brand for the bike helmet is NIKE Need anything else? Okay, you've been great. Thanks for helping!