Hello how may I help you? I need to renew some books There is a 5 cent charge per online renewal Oh ok no problem What is your account number/ 24234324 You currently owe $175 in late fees Oh wow, why? You borrowed "How to be a Great  Master" by Allison Mack last year and have not returned it I guess I wont be checking out any books. I'll come in and pay my fees tomorrow. Okay. Thanks You