Hello how may I help you? Hello, I need to update my contacts, please I can help you with that! Awesome. I need to add a new contact What is the contact's name? The name is Bernard Scott What is the contact's home phone number? I need to add two numbers. Home is 865-865-8686 Ok, and is the other number a work phone number? No it's his cell: 865-865-8666 Ok, would you like to add an email to the contact? No thank you Alright, I've added a new contact Bernard Scott for you. Anything else I can help with? That's all. Thanks so much!