Hello how may I help you? I want to add Mary Smith to my contacts. I can help you with that Her number is 121-212-1212 I have added Mary Smith to your contacts added the number as well Can you mark her as a business contact? yes i can and add msmith@bigcompany as her email Added the email to that contact Ok. That's all I needed. Thanks Are you there bot? Did you get that? can i help with anything else