Hello how may I help you? Hi, I have a question. Yes? I have $800 in late fees because someone stole my identity, can I get the debt erased please? I'm sorry I am unable to perform that task Even if it wasn't me who built up the debt? Yes, you will have to discuss that with the head librarian at the library If I file a criminal report with the police, will the library forgive my debt? I am unable to answer that Ok thank you. you're welcom