Hello how may I help you? i don't know, tell me what you can do I am a bot for your insurance company. I can do many things. can you give me some examples of what you can do? Oh you are the bot. My apologies i think you are confused Can you tell me about my terms on my life insurance policy please. i'm sorry, i do not know that Okay thanks Can you tell me how to go about changing the terms on my life insurance policy? this might be possible to do by calling one of our customer reps on the phone okay i will try that thank you you are welcome, anything more?