Hello, how may I help you? Hi, can you tell me if the latest Lord of the Rings book is available? Your book is in stock. Should I reserve it for you? Can I access that online? Yes Do you have a hard cover copy available as well? Yes Do I use my library card number to access the book online? You can access online material by registering online with your library card number Is it easy to complete the registration? It should take about 5 minutes Great, thank you for your help today!