Hello how may I help you? I need to update some of my contacts. Ok, I'll need a bit more information I would like to change the contact "Mr. Smith" to "Dr. Smith". Can do, that'll just take a second I'd also like to update Jane Doe's phone number to 123-456-7890 No problem Can you also remove John Black from my contacts? Absolutely Great, thank you for your help! You're welcome, glad I could be of service!