Hello how may I help you? help me return a product Hello. Unfortunately our store does no give refunds or accept returned goods what do you mean? i bought this bicycle helmet from your store I'm sorry if this is an inconvenience for you. well it is defective and doesn't work as advertised! Please let us know how the helmet is defective. it is cracked on opening the packaging We are sorry to hear that your helmet is cracked. Unfortunately, cannot issue a refund. i want to speak to your manager Absolutely! A manager will contact you within 24 hours.