Hello how may I help you? Hi, I need to return an item please. Okay sure, with what online retailer did you purchase the item through? I bought it from Bob's Bikes. It's a defective helmet that I need to return. Have you contacted the seller directly, and has he provided you with a return shipping label? No, I thought that you would be able to help with this... I can only help you order products from a store's website. I can walk you through the process of returning the item, but that's the first thing you need to check. Oh really? I guess I didn't realize. Is there any benefit then to continuing to work with you? Or should I just call the store? Calling the store directly would get your question answered in more depth, each stores have different return policies. Can I get the stores number for you? Sure, that's fine. I'll call them later. Thanks for your help. Bob's Bikes phone number is 555-773-9999 Thanks again! You're welcome!