Hello how may I help you? Hi I need help with a text I just received Sure. What do you need? I got a text with a link from an unknown number. Should I click the link? You shouldn't click links in texts from unknown numbers. But this link says I could win an iPhone 12. It's so tempting I understand, but it's probably a scam and it may not be safe to click it. Ok I think I'll delete it That's a good idea. Do you need anything else? No that's it OK, have a good one.