Hello how may I help you? Hello. I need help tracking a lost package can you provide your tracking number? Yes. It is TX121-123412145 unfortunately that package was lost in transit and a notification was sent to you via email I did not get an email. It has been three months since I ordered it! this is not acceptible i apologize for the inconvenience; the replacement package is on its way Do you have an ETA on when that will arrive so I can look for it? it is scheduled for delivery on monday All right. That works. Thank you very much. you're welcome, have a great day! you, too