Hello how may I help you? I need to change an alarm. Sure, I can help you with that First, to make sure, can you tell me if I have an alarm set for Monday at 3 PM? Yes, you do Okay. That one is going to need to be changed. What would you like to change it to? I need it to changed from 3 on Monday to 4 PM on Friday. Can you do that? I have applied the change Would you like to change the name of the alarm? No, you may leave it titled the same. You're all set