Hello how may I help you? need some help How can I help you? do you have harry potter books in? Yes we have all of them and both hardcover and paperback. Were you interested in a specific one? deathly hollow Would you like me to reserve that for you? yes please Give me the account number from your card and I'll put it on there for you 123512521 Okay that's reserved. Please pick it up within 4 days or it will go back into circulation