Hello how may I help you? I need help with my contacts. How can I help you? Can you pull up Joe Smith. I have your contact Joe Smith pulled up. Would you like to make any changes? Please add this email address to Joe Smith: JSmith@aol.com Unfortunately only one email address can be assigned to a contact. Would you like to delete and replace the current email, or create a new contact? I didn't know that there was already an email address. Please change it to the email address I just gave you. I have edited your Joe Smith contact's email. Can I help you with anything else? No thank you. You're welcome