Hello how may I help you? I have a question about my insurance policy Okay How do I go about changing the terms of my insurance policy. My life insurance one You need to make an appointment with your insurance broker Could you give me his name and number? What is your policy number? 578210 His name is Tim Smith and you can reach him in this number 2222 3374545 Anything else? No that's it thank you? Okay, have a great day!