Hello how may I help you? I need to return an item I can help with that. Were you looking to return an item that you had purchased through our store? Yes, I need to return a bike helmet Thank you. Unfortunately at this time the store does not give refunds or accept returned goods. Is there anything else that I can assist you with? You sold me a defective helmet and I want my money back! I apologize. At this time all sales through our organization are final, and any defective merchandise would need to be handled by the manufacturer. Would you like their phone number? Yes They can be reached at 480-123-4567. Is there anything else I can help with? Nope, thats it Thank you, and have a great day.