Hello how may I help you? I have an inquiry about a recent order Certainly. What do you need me to help with regarding your recent order 338383 with us Yes, I would like to return a defective bicycle helmet Certainly. Let's begin by starting a return order. Sure I will e-mail you a prepaid label and you will affix this to original packaging and then either drop it off at UPS or schedule pick up. Sound good? This is free right Yes the label is pre-paid so you don't have to pay anything! just want to make sure thanks for the help I can understand. I have e-mailed you the return label. Need help with something else? no thanks Anytime. Have a great day!