Hello how may I help you? Can you see if a book is available for me? Yes I can, which book are you interested in? The Songs of Trees by David G. Haskell Okay, we have two copies of that book currently in. Would you like to reserve one? Yes! I will pick it up later today. What name should I hold it under? Pat Smith Okay, your book will be available for pickup anytime within the next seven days. Is there anything else I can help you with? No, you've been great. Thanks for your help! You're welcome, have a great day