Hello how may I help you? I need to order something, can you help? Certainly, I am a customer service bot! Actually before I order, I need to return something. Is that ok? No, we do not accept returned goods or give out refunds but it's defective. I'm sorry but the policy clearly states no returns That is ridiculous. I paid good money for a defect! What am I supposed to do? Maybe you could get the item to work? I'm sorry, but our policy is clear and firm Whatever, thanks anyway. No problem!