Hello how may I help you? Need some help with some books I have currently have on loan. Sure can I get your library card number here at extortion Library 78234783 What would you like to do today? I have 2 Harry Potter books loaned out right now and would like to renew them if I can. We can renew those books and it is going to be $175.10 . $175 for late fees and a nickel charge for each book for online renewal. Why am I getting charged a late fee? It shows that you have 25 books checked out that are over a month late Something must be wrong. I don't have that many checked out. You might want to speak to a human about this problem