Hello how may I help you? I have a request for your sport goods website. Ok, I can help with that. Go ahead. I would like to return a defective bicycle helmet. I'm sorry, but returns are not accepted. Why not? I have an issue with the item, because it is cracked on the inside. Yes, returns are not accepted for any reason. Again, I'm sorry. I thought refunds were allowed according to your policy. No, the policy clearly states no refunds are allowed. You even had to check a box indicating you understand this policy when you made your purchase. Wow. Oh well. Thanks anyway. You're welcome. Have a nice day.