How may I help you? I need to return my helmet, it;s defective Sorry to inform you that our store has no return no exchange policy. it's defective, I have rights, you must refund me. Please contact or direct the store for this matter. Any concern? You are the store representative, you must refund me, I will contact my congressperson Please give me your complete name or email address and we will send you an email shortly regarding this matter. My information is in your records, I am logged into my account on this website. You must refund my dangerous defective helmet. The store make sure that before shipping, the product is 100% okay. I don't think it's the store's fault. We will try to contact the courier. It was perfectly packed with a huge chip in the top. I will upload photos and you will refund me promptly. Again, as mentioned earlier, no refund.