Hello how may I help you? Hi I need help with my contacts list I'll be happy to help with your contacts list. Would you like to add a contact today? Yes, I would like to add a new contact. What is the new contact's name? Karen Jones You already have a contact Karen Jones. Do you want to update that contact or change the name of this contact? Can I change her name then? Sure. How do you want the name to read? Can you change her name to "Mom"? Done! Would you like to make other changes? No thanks!