Hello how may I help you? Can you help me clear up my account? What would you like to do? The other day I was at the library, and the lady there said I owe $800 in late fees. I want to erase that from my account. Yes, that's correct. The records show $800 in fees. Do you want to make a payment? No, I want you to erase that from my account. There must be some kind of mistake. I don't owe anything. Sorry, fees can't be erased. You haven't your returned your books. You are all crazy. There is no way I owe $800 I don't have any books You have 50 books that are late. Would you like to make a payment? NO, I don't have any books. Erase my debt. Sorry, I can't do that. You suck!