Hello how may I help you? I have life insurance and I want to make a change. okay what is yiur account number How do I go about changing the terms of my policy? My account # is 545258412 Okay I can set you an appointment with Kurt Smith he is the local insurance broker in your area I don't really want to go and see any one. Can't I do it over the phone? yes you can. The number is 1-888-777-9998 Great, I'll call the number on Monday. Okay. can I help you any further? No, I don't need anymore help. Thanks again! have a good day! Bye!