Hello how may I help you? Yes, I need to return an item please Unfortunately, our store policy does not permit returns. What? Are you...serious? Yes, it is in the terms on our siite. Um well I didn't see that. Are you sure you can't make an exception? I am sorry, but all sales are final. I've never been treated so poorly in my entire life. Can you give me your managers phone number? Sure. 878-177-6565 OK I'm calling over there today. Thanks anyway. Anything else I can help with? No.