Hello how may I help you? I want to recheck out some books Ok. What is your account number? Zippity Doo Dah I am sorry, but I need a valid account number. 123456789 Thank you. I see you have $175 in late fees. ? We can renew your books online once they are paid. There is also a 5 cent charge for renewing online. Per renewal Not my fees Not going to pay That is what the account reflects.