Hello how may I help you? how much do i owe in late fees $321 how did i get so much late fees? You lost three books or at least you never returned them. We've been trying to get in contact with you for 8 months well can you give me a discount? Is your email still Joe Smith@yahoo.com? yes I don't know why you didn't receive our emails then maybe you have us set to spam. Anyways we can discounted 80% if you just buy new books that will the ones you lost ok let's do that Okay I'll send you links to purchase the books and that your late fees will only be $64 plus the cost of the three books great