Hello how may I help you? I need help with managing a contact. Sure. I can do that for you. What do you need me to do? I need to add a second phone number to James Smith. Yes, I see that James Smith does in fact already have a phone number, do you want to add another number or would you like me to delete the one in his profile and add a new one? I would like to add another. Alright and what slot would you like me to add this to? You have work, cell 2, and home available I would like it added to cell 2. Ok, and what is the number to be added? Add 555-1838. Alright, I've added a 2nd number to James' profile into slot "Cell 2" of 555-1838. Is that it for today? Perfect. That is it. Thank you! You're welcome!