Hello how may I help you? I want to return a defective bicycle helmet. Okay. But unfortunately, our store does not accept refunds or accept returned items. What? That's outrageous. Sorry. It is our store policy. I demand that you make an exception. I can't process any return for your. Sorry. I'll make a complaint to the Better Business Bureau if you don't give me my refund! Yes. That would be a great idea. So that our management will do something about return or refund policy. Anything else? I guess that's it. Oh well. Okay. Have a great day!