Hello how may I help you? help me check my insurance What kind of insurance do you have with us? i have life insurance and i want to change the terms of it I see, let me look up your life insurance information. ok It shows here that I am unable to access that information. why not? Would you like to make an appointment with an insurance broker instead? yes get one on the phone for me I can set an appointment for you, but I'm unable to call in for you.