Hello how may I help you? i'd like to change the name of one of my contacts Which contact are you referring to? john smith And what would you like to change this person's name to? john cena Perfect, would you like to change their email address or phone number as well? what is his email currently? johnsmith@yahoo.com can you update it to ucantseeme@yahoo.com Okay, I have changed your contact's name and email, can I assist you with anything else? that's it, thank you!