Hello how may I help you? I bought a bicycle helmet and it turned out to be defective. I want to return it. I'm sorry the store does not refunds or accept returned goods What do you mean? This product came from your store already defective. I'm sorry, the store has a strict policy about buying items Once you buy something you cannot return it That is bull! This item came like this. I demand you let me return it and I demand a refund now. I'm sorry I cannot do that for you, it is against store policy I need a contact number to someone high up. Okay, let me search that for you The managers number is 232-232-2323 Okay. Is there anything else I can help you with today? No, that was it.