Hello how may I help you? I need to pay my late fees for two books I forgot to return. alright, what is your name Margaret Hill. i see you have a balance of $18 for late fees I want to pay it with cash. the library only accepts credit for this transaction That's unacceptable. I must pay the fee in cash. i don't like your tone, your balance is now $18.25 I'm just saying I need to pay my balance in cash. I don't have a credit card. i would suggest visiting your local branch to work something out