Hello how may I help you? Hi. I would like some help with an item I purchased through your website. What website did you purchase from? Bass Pro Shop. Okay. How can I help you. What product are you having an issue with? I recently ordered a bicycle helmet. When it arrived and I took it out of the box, it looked like part of the helmet had been shredded. Can I return it and get a refund? I'm sorry Bass Pro Shop has a no returns and no refunds policy. But I contacted the post office and they said I would have to get in touch with your website for a refund. The product arrived broken, so I need my money back. Is there a warranty card with your helmet. Sometimes you can get a refund or replacement from the manufacturer. No, I did not see that option when I ordered the product online. I'm sorry I can't help you.