Hello how may I help you? Can you help me place an order? Sure, what product would you like to buy? I'd like to buy a bulk size of coffee please. Ok, there is a 10 pound option from Sam's Club. Would you like to order that? Yes please. Ok, anything else for you/ I also have a coupon code, could I apply it to my order? What is the code? 1739274 That one is actually expired. Oh that's unfortunate, go ahead and cancel the order for me then. Ok, will do!