Hello how may I help you? I may have an issue with my bank account I"d be happy to look into that for you. Can I have your account number please? 362764535 Okay, let me pull that up and take a look. Could you tell me your concern? I think someone hacked my account I can see some suspicious charges here. Are you currently traveling? Yes I'm in europe Okay, I see some charges in China for 1326.39 and 784.38. Are you familiar with either of those charges? No I'm not Can you freeze my account? So no other charges go through Okay, I do think you've been hacked. I have reversed those charges for you and if you want I will cancel your debit card and send out a new one immediately Yes please do Yes, I have frozen that for you