Hello how may I help you? hello, can you help with my insurance policy? Sure. What is your name and Account number? jane marshall, AN1230-00 Okay Ms. Marshall what do you need help with today? i need to change my beneficiaries to my life insurance Okay. I see you currently list John Marshall. Who so you want to change the beneficiary to? (do please remove John; add April and June Okay. Are April and June both Marshalls as well? no, their last name is Roberts Okay April Roberts and June Roberts are your beneficiaries