Hello how may I help you? I need to return a bicycle helmet How can I help? Do you have your order number? Yes, order number is 1239583 Unfortunately that item is not able to be returned I don't understand. It clearly states that all items are eligible to be returned on the stores policy page The policy was just change effective yesterday Unbelievable. I purchased my helmet while the old policy was still in effect. Good business etiquette dictates that you honor that I'm sorry but the policy is being applied retroactively I'm very disappointed in this business. There's nothing I can do