Hello how may I help you? Hi I'd like to order the Nike Boots please. Okay Do you want to order them direct for the Nike site? yes please. Okay what boots do you want I need the Red "Air" boots. Okay they have 3 pairs Red Air boots in sizes 9 to 15 and from narrow to extra wide Okay I need the 9 narrow ones, and I'd like to use coupon code AIR2018. Okay Sorry that coupon is expired. Oh no! Are you sure? yes it expired yesterday. The boots cost $100 Okay thanks anyway.