Hello how may I help you? Yes I need to update a contact. I have opened your contacts list, which one would you like to edit? I added somebody's number but I forgot their name. Your most recent added number is 6569794343. Is this the contact you'd like to edit? Yes it is, please add John Birch to this number. I've encountered an error. You currently have an existing contact by the name of "John Birch." Would you like to completely replace this old contact, or would you like to select a different name? Delete the old contact please. Alright, I've deleted the contact "John Birch" and created a new contact "John Birch" with this information Thank you so much, bot. Anytime