Hello how may I help you? Can you pull up my library account Sure I can help you with that Do I have any late fees Associated on my account Just give me your card number should be on the front of your card Okay my library card number is 777-770-7777 You have $61.32 in late fees Okay I have the cash now I want to pay for it We only take credit Why is that is my money not good enough for you I don't make the policies Can I speak to the manager please That's a $0.25 charge for being rude But I said please