Hello how may I help you? Can you help me with some books I borrowed? Sure, which books would you like help with? I borrowed Oliver Twist and Moby Dick. I need to know when they are due back please Let me look that up for you... thank you They are both due back on June 28th Can I extend that for another week? Sure, just give me your library card number okay, it's 1478547 I have extended your book rental for one more week is that all? Yes thanks for your help!