Hello how may I help you? i need to return this bike helmet its not working ordered it from dickssportinggoods.com Alright. What exactly is wrong with the helmet? it wont fit on little bobby's head and it has a quarter sized defect in it What kind of defect? the helmet is sort of dinged or crushed in its useless I see. You purchased it online, correct? Yes thats correct. Unfortunately, we do not accept returned goods online. How can that be? I paid good money to buy this helmet from you guys! You can try going to one of our stores around you, they will be happy to do an in-store return.