Hello how may I help you? I need help with a return I can help you with that. The return policy begins by initiating a return request. Shall I do that now? It's a defective bicycle helmet Alright. So the reason you are returning this bike helmet is because its defective, is that correct? Yes I have created prepaid label 484848 for you. Please affix this to the shipment you received and wait for the mailman to come pick it up for you in the next 48 hours. I just drop it off to my nearest UPS? You can do that if you'd like. I can also schedule a UPS driver to pick up the item at your location. Oh that's great can you do that for me? Say tomorrow at 3 p.m. Certainly. I have gone ahead and made that pick-up request for you tommorow at 3PM.