Hello how may I help you? I want to renew some books Alright, I can help you with that. What is your account number? My account number is 1239012930230 I've pulled up your account. It looks like you currently have $175.00 in accrued late fees. Wow 175 dollars. That sounds wrong... According to the library system, these late fees are correct and final. Well is there any way to have the fee waived so I can renew the books I have on loan? You can still renew books, there is a $0.05 renewal fee per book per account. Your max amount owed cannot exceed $200.00. Okay I still want to renew the books I have on loan regardless of the fees. Alright, I've added the amount to your fees, and renewed both books in your account for two weeks. Thank you for your help! You're welcome!