Hello how may I help you? i need help with status I can help with the status of things. What can I help you with this morning? i havent received my package for 3 months What is your account number? 1245512 I have pulled your account up. The package was lost in the mail. We sent you an email 80 days ago notifying you it was lost. We are awaiting your reply if you want refund or replacement. can you resend email Yes. Should I send it to jj23@gmail.com? thanks I have sent it. The email should arrive soon.