Hello how may I help you? Hello, can you update my contacts? Sure, what would you like to do? I need it to differentiate all the contacts with this same name "Jim" You have a Jim Smith and a Jim Rawlings. OK. Can you also tell me how many it phone numbers are associated with Jim Smith? There are two actually. That's not what I wanted to hear. Sorry, what can I do? Whenever, it is fine. That's all I wanted Ok, have a good day.