Hello how may I help you? Hi I need help checking the status of a package Sure, from which store did you want me to get the status? Amazon please Okay, I see here that your package has been lost during transit. It appears that an email was sent to you last week regarding this issue I don't remember getting such email. Is it possible to get a refund then? Absolutely, I've requested a refund due to lost item. You should see it reflect in your account within 3-5 days Okay thanks for that. You're welcome! Amazon has also given you $5 for the inconvenience to use towards your next purchase Awesome! Thanks for the help Anytime! Come back if you need the status of anything else!