Hello how may I help you? Hi! Hello, How may I help you today? I need to renew a book I see that you already ow $175.00 in late fees. You can still renew a book. There is a 5 cent charge per online book renewal. Okay, i want you to renew that book for me I have renewed your book. Please keep in mind that you will have to clear up your account balance by the end of this month. Okay, noted! Is there anything else I can help you with? That's it.Thanks! You are welcome. Goodbye!