Hello how may I help you? I have a question about my policy OK, I can help you with that. Do you have my account pulled up? May I please have your account number please and pin? 12355251 / 3531 Ok, just one moment please, while I pull up your account [...] Ok, I have your account and policy information. How can I help you today? Does it cover water damage? I am sorry but no, your policy does not cover water damage. Thanks for info You are welcome.