Hello how may I help you? I need to update a contact. Sure, what can I do for you? Can you please add an email address for Chris Smith? I already have an email listed for this contact, and can only add one email per contact. OK, what is the email address you have? csmith2@yahoo.com Can you please change it to CSmith222@yahoo.com I can erase this email or create a new contact Replace the old email address with the new one I just gave you. Sure, making the changes now.