Hello how may I help you? I bought a bike helmet from your website and it arrived broken. I need a return Store policy doesn't allow us to accept returned items. But it arrived broken! I'm terribly sorry about that, but we absolutely cannot accept returned items or issue any refunds. Well what should I do? You guys sent me a bad product, this isn't my fault! The best we could do is exchange your broken item for a new one. I suppose that will have to do, should I just send it back to the return address? Yes. As soon as we receive the defective item we will ship out a new one to you. Alright, I'll ship that ASAP. Thanks for the help No problem.