Hello how may I help you? I need some help returning this broken helmet you guys sent me. I'm sorry, but we don't accept returns You don't accept returns? You sent me a cracked helmet. You have to at least send me a new one and I'll throw this garbage one out. We can totally send a replacement! You just need to email us a picture of the problem with the one we sent Ok, I'll take a picture right now. Where should I send it? junk@crackedhelmets.com Ok I'll send that picture now. Any other info I need to include with that picture? Your order # and a brief description . of the problem Ok great, thanks for you help. And try to send a descent helmet this time! We will do our best!