Hello how may I help you? I wan to return a defective bike helmet Sure I can help walk you through that Okay. What is the first step? Repackage the helmet in its original box and seal it up. Okay. What do I do next? Go to "My account" on the store website page and click on "Print return label." Print and attach this label to the box Okay. I will do that This is a postage paid label, so all you need to do after that is drop the box off at the post office. Okay. I got it. Thanks. You're welcome!