Hello how may I help you? I haven't finished my books but they're due, can I renew some of them? There is a charge of 5 cents per online renewal I can do that, I only have 2 books Ok I must also inform you that you owe 175 dollars in fees already Ouch. Is there a payment plan I can get in on? Yes, you have to contact your local branch Okay, I just want to renew these first so I don't get more late fees Ok, I will take care of that now. Please make arrangements to pay all fees. At 200 your account becomes locked I will call them shortly, thanks bot You are quite welcome