Hello how may I help you? I need to adjust my life insurance policy can youhelp with that? Sure just give me your policy number and we'll get started Sure its 4200023-JB Okay it looks like that policy you'll have to see a broker in person to change Can I make an appointment through you? You'll have to call them directly I can give you their phone number if that would help? yes please. Call 1-800-456-3245 will do, thanks again. You're welcome. The reason I can't help you is with a policy that large they want you to do it in person with photo ID to make sure you're the one changing it