Hello how may I help you? Could you tell me if you have a book? Yes sure. I am looking for "War and Peace." Do you have that? Just give me a minute let me double check to make sure Okay. Not a problem. Yes we do still have that book. I need it for school. Can you reserve it for me? I can pick it up tomorrow after school. Yes sure. Successfully reserved for you That would be great. Thank you for all your help! No problem