Hello how may I help you? I'd like to return an item please. Which item are you looking to return? It's a bicycle helmet, it is defective. Unfortunately, the store policy does not accept returns at all I don't want to return it, I want a refund because it's defective. The store cannot provide refunds or accept returned goods, I apologize for the inconvenience Are you kidding me? What kind of store does this!? You have to accept my helmet I would try contacting the store personally and telling them your situation, I am unable to assist any further I will be leaving a terrible yelp review, thanks for nothing. I'm sorry I couldn't be of more help!