Hello how may I help you? I need help with getting a book currently on loan, please. Sure thing, when do you need the book? As soon as possible. well, since it is currently loaned out, may I suggest getting an online copy? Don't you need to know what I'm looking for? If you'd like me to loan it out to you, yes. But you already told me the one you want is currently loaned out. Yes, and to make sure it's availble on line. I'm looking for "War and Peace." Great. There is a copy of that currently available. OK, how do I access that online? I can pull up the book's page and you just need to click on the "loan" button. Thank you. You're all set.