Hello how may I help you? Hi, can you help me with returning a product? It's defective Sure thing. What would you need help with? I ordered a bike helmet and it arrived completely broken, the plastic pieces are snapped. How can I return it? That's unfortunate. You can return it by first, contacting a customer service rep. And how could I find the customer service contact info? You can find the customer service contact information at the bottom right of the website. They will put you through the process of information. Ok, so I can get a full refund through them? Yes, you can. After the exchange of information, you would then have to package the item yourself, while placing a mailing sticker that the company will provide you on it. You will then need to send it through UPS to return it. Great, I'll contact them right away! Thanks for the help Not a problem!