Hello how may I help you? Hi, I need some help with some books. Sure thing I currently have two books out on loan and would like to renew them both. Ok, but I must inform you that there is a 5 cent charge per online renewal, and that you already owe 175 dollars in late fees. That is fine, go ahead and tack it onto the bill. Ok, will do Anything else? Excellent, thank you. That will be all for today. so glad to be of service! Have a great day, bot. you too!