Hello how may I help you? I want to see if a book is available I would be happy to check for you. What book would you like? Is To kill a mockingbird avail? Yes, we currently have two copies of 'To Kill a Mockingbird' available. Would you like me to reserve one for you? yes please When would you like to pick it up? actually put me down for both copies today Alright. I have reserved both copies of "To Kill a Mockingbird" for you. They will be here until the end of the day for you to pick up. great see you soon Have a great day!