Hello how may I help you? I need to know if I have any late fees. I can look those up for you. How about an account number? #3434343434 It looks like you have late fees for overdue books here. Ok. How much do I owe? Your balance is 2.12 due Monday. Great. can i make a payment with you? You can and I can also accept cash. How does a bot accept cash? Just hand it over and a person will count it later.