Hello how may I help you? Hi, I'd like to look up some account information Sure, what is your account number? 75757578 And what information are you looking for today? Can you tell me how much I have in late fees? You currently owe $20 in late fees, would you like to make a payment? Sure, can I pay with a credit card? Yes you can, I have one on file, would you like me to use this one? Sure, that'd be great Okay, you no longer have any late fees on your account, have a wonderful day! Thanks for the help!