Hello how may I help you? Hello. I need some help with my account. Sure, what can I assist you with? What are my current late fees? There are no current late fees associated with your account. Oh really? that is great. I thought I had some. The latest fee was waived by an administrator. Really? What was the reason for this star treatment? Good account standing for a long term period. Nice to have that acknowledged. it sure is! Is there anything else I can do for you? No, that's it.