Hello, how may I help you? I received a bill today that says I owe $800 in late fees. Is there an error? no How many books do I have overdue? 200 No way. I have only checked out 2 book in the last 5 years you may have a hoarding problem You need to erase this charge. Im sorry that is not possible with 200 overdue books Can I speak to your supervisor? I a the supervisor This is an error you need to fix