Hello how may I help you? I want to change a contact name Sure thing! And which contact shall I change for you today? Change Mr. Smith And what should I change "Mr. Smith" to...? Dr. smith I have now changed "Mr. Smith" to "Dr. Smith". Is there anything else that I can do for you today? Not yet Not yet? Well, if you need further assistance, please let me know. Thank you. You're very welcome.