Hello how may I help you? I'd like to return a bicycle helmet. I am sorry to inform you that we do not accept returned goods. It was defective! I came cracked. I want my money back. The store where you purchased the helmet, it does not allow refund or accept purchased items. But it was defective. I can be expected to accept damaged merchandise. *can't I understand. But it is the company policy. Well, can I talk to a supervisor or something about this? I can you the company's website and contact them directly about your concern. OK, I'll do that. Okay.Anything else?