Hello how may I help you? I have a few questions about the status of my order Alright, what do you want to know? I ordered something 3 months ago and still haven't received it, and I'm wondering what's up Unfortunately, that package was lost in transit. We actually sent you an email regarding this matter. You did? I never saw an email about it. I'm sorry about that, but it was definitely sent. Weird...So does that mean I get a new one shipped out? Or what do I have to do to get what I ordered? That product is no longer produced, so we can only offer a refund, which in your case has already been credited to you. Oh, ok then, that's easy enough. Thanks for the heads up! You are welcome. Have a good day.