Hello how may I help you? I have a question about my plicy Sure, can you please give me your name and policy number please Bink Elroy. 12345 Hi Mr. Elroy. I have you pulled up. What can I help you with today? Do I have flood insurance? Yes, you are currently protected against floods Great, thanks You're welcome Anything else today>? That's it. Okay, well have a great day!