Hello how may I help you? I need the status of a ticket that I filed Sure. What is the number. it is 4542020 Okay, it has pass the first review. It is in the queue for the second reviewer. OK, is there an ETA, a storms knocked out my power two days ago, they said it might take a bit, but I would like to know how long exactly Well, once it goes through or four reviews, your package should arrive in three business days. I didn't order a package, this is for a trouble ticket for my electrical I am sorry. Please specify. Electric power went out, trouble ticket was filed yesterday Yes.