Hello how may I help you? I need to return an item I'm sorry, but we do not accept returns. I need you to make an exception. The item is defective and hurt my nephew The store's company policy is that we do not give refunds and do not accept returned goods. I'm sorry! You can return it, or I can sue your company for selling me a defective bicycle helmet. You will have to take the store to court, because I cannot accept a return. My nephew was hurt and I have it documented that it was for a defective helmet. You can contact the manufacturer of the helmet. I'm sorry for the inconvenience. You don't stand by your product? We do not make the helmets. We sell the helmets. I'm sorry I could not be more helpful, but I have to follow company policy.