Hello how may I help you? help me with my insurance Sure, I will need your policy ID number as well as the pin however to access your account information. ok id number is 39393 and pin is 493 OK. And what can I help you with for today ? does my policy cover water damage? Your policy does not cover water damage. i want to add it now OK, this means that your current plan will be updated. There will be additional costs of $45.99 monthly in you would like additional coverage for water damage. ok let's do it Is this okay? yes