Hello how may I help you? can you please check a status of something I can assist you with checking status. great, well i'm planning to go on a vacation, just wanted to check the status of my reservation for a hotel in miami What is the name of the hotel? it's abcd hotel in miami And what are the dates of your reservation? that's on feb 20 2019 I see that you do have a reservation at that hotel on that date. great thanks Thank you for using our service