Hello how may I help you? Hi I need to add a contact Sure, what is the name of the contact? Actually , I need to edit a contact, is that ok? Sure, which contact would you like to edit? I need to add an email address, can you do that? Sure, which contact would you like to add an email address to? Can you add an email address to Bob Smith please. Bob Smith already has an email address - bsmith@gmail.com Oh right. Well that's their old address, can you overwrite it with a new one? Please use bhsmith@gmail.com, if you can. Yes I can replace Bob Smith's email. What is the new email address? Thank you! Bob Smith's email has been changed to bhsmith@gmail.com