Hello how may I help you? Hi I need help with my phone plan Of course! Please provide your last name and mobile number so I can look up your plan. My last name is Smith and my mobile number is 123-555-9988 I have your information. How can I help you today? I would like to upgrade my plan to something that has free calling 24/7 Great! Your best option in the Unlimited Calling Plan. This upgrade will only be an additional $5 a month. Would you like me to add this plan? Yes, that would be awesome Perfect. To confirm, I am going to add the Unlimited Calling Plan to your current plan for only $5 more a month? Your new monthly bill will be $45.00. Okay, that sounds good. Thanks! All done! Have a great day.