Hello how may I help you? I'm terrible at phones aand need help What would you need help with? My phone is so loud when it rings. Can I turn off the ringer? Sure. I can do that. Would you like anything else done? My daughter is telling me I should put it on vibrate. Can you do that for me? No problem, I can do that for you. Your phone has been turned on vibrate. You do not want vibrate plus ringtone, is that correct? No ringtone please Sure thing, no problem. I have confirmed that you want your phone set on vibrate and it is set on vibrate as of now. Anything else? Thanks! That's all I needed for now! No problem!