Hello how may I help you? Do you represent US Bank? Yes do you need help with your account? Yes. I think someone has hacked into my account and fooled around with my money. Can you check on that? First I need your account number 22245678666555443 I think you may be right. I see some suspicious purchases of nine Walmart gift cards in the past 30 days Can you do something to stop this? I can freeze your account and send you a new debit card I think you better do that. Okay your account will be frozen for 48 hours and your old debit card will be cancelled. When the new one arrives in the mail please activate it immediately