Hello how may I help you? Hi. I see some strange activity in my acct. What is it? Well, I think someone may have gained access to it. I think I have some unauthorized activity. Is there any evidence? Well, I was hoping you could help. Can you? Sure Are my recent purchases consistent with ones I have made in the past? Yes you have recent large suspicious purchases at the past. Well, I think I made some large purchases, but are they from the same places I usually shop? Yes your right. Great!