Hello how may I help you? Can you give me book information? certainy, i can help with that! What book would you like information about? I want to know if Hairy Splotter is in Hm, let me check. Yes, the book Hairy Splotter is in. Can you reserve it for me? Yes! I can place that on reserve for you. When would you be able to pick it up? Is Friday too late? No. I can place the book on Reserve for 1 week. OK, reserve it and I will pick it up Friday Great! You're all set