Hello how may I help you? hello, can you help me find a book? Yes which book? "To Kill a Mocking Bird' That book is on loan, would you like an online copy? no, i prefer the hard copy Okay, would you like me to put you on the waiting list? yes, when is the book scheduled to be returned? In one week ok, i'll check back in a week Ok, any more requests? no, that is it; thanks!