Hello how may I help you? Hi I wanna upgrade my plan I can assist with that, what plan did you currently have and what were you looking to get into? I have very expensive calls I want free calling 24/7 got anything like that? Yes, we have an unlimited talk and text plan for 39.99, it would be 59.99 if you also wanted unlimited data Yes lets do it! the 59.99 or 79.99? Can you tell me more about why its more expensive the first is unlimited talk and text, the higher one is more expensive because it includes unlimited internet oh okay thanks ill take the 79.99 Ok, you are all set effective immiedately