Hello how may I help you? Can you pull up my health insurance information Sure, what is your account number? My account number is 77766 6 Looking up now, what would you like to know? I want to know is there in deductible on my premium The deductible is $500. Okay I want to lower that deductible to the smallest possible amount You will need to visit a store to change your policy, I am sorry. Oh alright I was informed that I can do this online I am sorry. Is there anything else I can do?