Hello how may I help you? Yes, I'd like to add a new contact please What contact would you like to add? Please add a contact for Sue Smith. I already see a contact for Sue Smith. Would you like to create an additional one? No. Can you just add some details under the already existing contact? Sure, what would you like to add? Please add the email "sue.smith@excite.com" I've added the email address "sue.smith@excite.com" to the contact "Sue Smith". And lastly, please add the address "1001 Main St, Apt A, Bozeman, MT 31001". Thank you. I've added the address "1001 Main St, Apt A, Bozeman, MT 31101" to the contact "Sue Smith". Perfect.