Hello how may I help you? I need to check on the status of an order ok, what is the traking id? It is 66229. I ordered it 3 months ago and have not received it yet I'm sorry according to our records that package was lost. we did send you an email two months ago. I did not receive the email. Was it reshipped? unfortunately, we could not reship at that time. would you like us to reship now? No. I want you to credit back my account i understand. our records do show that the fault was ours. your account will be credited within two business days. thank you welcome