Hello how may I help you? I have late fees $800. how can that be? What is your account number 123445L My records show you had 4 overdue books. At $200 per book that's $800 It must be some mistake, please remove the erroneous fees. I'm sorry I cannot erase these fees $200 per book is outrageous, please remove fees. I'm sorry I cannot do that. And since you are getting aggressive I am adding $.25 to your fee. What is the location where I can get them removed? Late fees cannot be removed.