Hello how may I help you? i need help with my mobile plan Sure what kind of plan are you interested in? please upgrade my plan to the one that offers free calling ok, that plan also gives you an increase in text messages too, it will be $20 more that's not a problem We're you interested in unlimited text messaging or data? free calling will be enough Ok. Then we're all set for today your next billing cycle will reflect your new plan Anything else? tha'ts all thank you Enjoy