Hello how may I help you? I need help in returning an item Sorry no refunds. But the helmet I received came broken in half? The item where not broken when it ship. Are you calling me a liar? But if you insist we can replace it. I want a full refund plus my shipping costs We do not accept refunds. Only exchange. Than I would like a new helmet please can ship the broken helmet then were going to ship your new one. I will return the old helmet Thank you.