Hello how may I help you? I need help seeing if you have a book available I can look that up for you Do you have VALIS by Philip K Dick? We have one paperback copy available Great, can you reserve it for me? We can only reserve it if you can be there within one hour Okay, I'll be there right now, thanks Just need you library card number first 234324234 You are reserved for 60 minutes starting now okay thanks