Hello how may I help you? I need help tracking a package. Sure, I can help you with that. what's your tracking number? 8902039. Okay. It seems this package was marked as lost in transit last week. Only last week? I ordered it three months ago! Yes, my system shows that an email was sent to you to notify you that the package was lost. Ok, will the post office or the company refund my money then? The email should have provided a link to file a refund claim. Ok, I'll look it up, thank you. Best of luck!