Hello how may I help you? I'm having problem with an order Sure. What is the order number? 256893 Okay, I see here that your package was lost in transit I ordered it 3 months ago couldnt you have notified me? I apologize for any inconvenience but we did send you an email about it a few weeks ago To which email? To the jerkonwheels@hotmail.com. Is that correct? Yes Okay, I will send out another email. I apologize and we are going to get you a replacement within the next 2 weeks