Hello how may I help you? I need to check on a package. Which package do you want to check on? I ordered a package three months ago and still haven't got it. That package was lost in transit. Remember, we sent you an email about this matter already. No when was the email sent? More than two months ago. Wow, I never got it. Let me check my spam folder. That would be a good idea. We're sorry you never saw it. Yep, sure enough. For some reason it was marked as spam. It's ok, thanks for your help. You are welcome, we are glad to help. Have a good day.