Hello how may I help you? Can you check on my health insurance for me? Sure, what is your policy number? It is B555000 Okay, I've looked up your policy. You currently do not have a health insurance plan. What do you mean I don't have insurance? I've been paying it every 6 months like clockwork? Are you sure you gave me the right policy number? I couldn't find any health insurance on your plan. Yes, I am positive about the number. Now what do I do? I'm afraid there's nothing I can do right now, my results show that you do not have an active health insurance plan. Then I need to talk to somebody. Do you have a number I can call? You can contact customer service at 319-555-5555.