Hello how may I help you? i need to renew some books I can help you with that! What books would you like to renew? i have 5 books out and id like to renew them all No problem at all. That will be 5 cents per book, but you already owe 175 in late fees. Would you like to pay that off now? thats outrageous any way to waive the late fees No, I am sorry. There is no way to remove the late fees at this time. okay i will pay half All right. Would you like to use the card that you have on file to pay half? yes All done! Is there anything else I can do for you today? that is all Have a great day!