Hello how may I help you? Yes, I need to pay my late fees, please. ok, what is your name? Susie Smith. and your account #? 9996655 you have $3 due, would like to pay by credit? I don't have any credit cards. I need to pay with cash. we only accept credit for late fees When did that policy change take place? this policy has been in place for 80 years No, that's not right. your attitude is not nice, you now owe $3.25 I need to speak to a supervisor now. if i were you i'd stop now. your total due is now $3.50 Thanks for nothing.