Hello how may I help you? I would like to renew some books Which books are you looking to renew? The two books I currently have checked out on my account There is a five cent charge per online renewal. You also owe $175 in late fes. fees I paid that late fee last time. I do not see any recent transactions on record about the late fees being paid. It is on my credit card statement. I am sorry, but I still do not see such a transaction in the records for your account. Well I have proof I paid for it. Please forward the proof to the head librarian and we will get this situation sorted out. I apologize for any incovenience.