Hello how may I help you? Please take bake your defective helmet. Would you like to return the item in store or through post? Post, please. Do you have the prepaid shipping label provided when the item was sent out? Yes. Drop that off at your local post and when we receive the item we will credit back your original payment the full amount Could you arrange for the mailman to pick it up from my front door? Unfortunately, I am not able to assist with communication between post offices. You will have to contact them personally for assistance in that matter Okay, Thank you! No problem