Hello how may I help you? I need to add an email to a contact Ok, I can help with that. Add email to the cole smith contact It looks like Cole Smith already has an email. I can only have 1 per contact. I can either erase the current email, or make an entirely new contact. Can you add a second email to it? That's not allowed. Only one per contact. Change the email to colesmith@web.com Ok. Confirm you'd like to remove current email and change to colesmith@web.com? yes please Ok, I've made the change.