Hello how may I help you? hi How can i help you today? can you help me about products? What kind of help? can you help me return a defective bicycle to DICK'S? Im sorry but we do not give refunds nor accept returns why so? i paid for that and it's defective Its a policy ser by management. I am sorry. that's a bad policy for sure Is there some other way i could help you? no, thanks Okay have a nice day i'll try