Hello how may I help you? Can you help me check something? I can help with statuses. What can I help you with today? I ordered a package a couple days ago from Amazon, can you check where it's at? Yes. Please provide me your account number. Sure, the account number is 75842754 Is this package for the book, The Art of Communicating? That's the one! It has shipped and is in Pittsburgh, PA. It should arrive by the end of business tomorrow. Great, thanks for all the help You are welcome. Is there anything else I can assist you with this evening? Nope, that's all for now