Hello how may I help you? I currently have some books out. Can I renew them today. My account number is 77732 Are you aware that there is a 5 cent renewal fee per book? yes. i saw that on my email today It appears you already owe $175 in late fees. Okay. Pay that with my credit account please No problem. I can process your renewal as soon as this payment is processed. Okay. Pay it now please. Will do. Anything else I can help with? Can check out additional books? Sure.