Hello how may I help you? Hi, I'm hoping you can help me with my contacts OK how can I help you with that? I recently added a phone number, 123-4567 into my contacts, forgot to add in a name though Let me check Ok There is a current contact for that number. Mr. John Jackson Oh, maybe I did put his name in after all do you want to change some details on it? No, that should be everything sorted - thanks Glad to help you