Hello how may I help you? I need help returning a purchase Do you have an order number? 3243454 That's a hard drive right? No, it was a bicycle helmet, and it showed up with a big crack in it so I want to return it. Okay you are that I'm PayPal I see would you like the money to go back on there? Ordered that On PayPal I would like a new helmet sent to me please. I will send this one back Okay I am emailing you a shipping label. Attach that to a box and put the helmet in it then drop it off at your nearest UPS drop off center. Your new helmet will be mailed out tomorrow if you do not return the old helmet you'll be charge for the new one Ok great. I'll mail it back by the end of the week. Thank you for your help. Please make sure the new helmet is in good shape! You're welcome