Hello how may I help you? need some info What kind of information? do you have my account up? Not currently. Could you tell me your library account number please? 1245521 Okay, I have access to your account. What can I help you with today? how much late fees do i owe It shows you owe $19 in late fees, would you like me to charge the card we have on file now? ok I have charged your card and you have a late fee balance of $0.00.