Hello how may I help you? I want to return a defective bike helmet to Big 5 Big 5 just changed their return policy and you can't return anditem like that anymore They sent it to me broken in 3 pieces. What can I do to get a refund? I'm sorry but that's their policy no refunds But it came broken. They should be responsible for replacing it or refunding me You can file a complaint but you will not be able to get your money back that's not fair at all I'm sorry but it is out of my hands Okay I understand Is there anything else I can help you with? No.