Hello how may I help you? I'm looking to make changes to my plan. Sure, what is your account number? 893248272 Pulling up your plan now... What would you like changed about your plan? I'm looking for a plan that offers 24/7 calling. We have two options. Plan A and Plan B. Okay, how much do they run? Plan A provides free calling and texting for 30 dollars. Plan B only provides texting for 20 dollars. I'll take Plan A. Ok, Plan A has been added to your existing plan.