Hello how may I help you? So I have $800 in late fees... Really need to get that erased. I can't erase those late fees. Come on, be a pal bot bro. It's the libarary's policy so I really can't No exceptions?? Yes, And I may add that I'll adding another 25 cent to your late fees. What? Outrageous. Sorry but that's the rule Oh well, I guess that's all I need from you right now. Any other queries? No.