Hello how may I help you? I would like to return a defective bicycle helmet. Do you have an order number? My order number is 321423432. Okay what is wrong with the helmet? The helmet had a crack on the inside, so I wanted to return it. Okay I can return that for you you want to put that back on your PayPal? Yes, I would like to receive a refund through PayPal. First you will need to send the item back to us. I am emailing you a shipping label. Put the device in a box and put the label on the box then drop it off at your nearest UPS pickup Center. As we receive it the money will automatically go to your PayPal *after we receive it I will follow those steps to return my item. Thank you. Okay have a nice day