Hello how may I help you? I need to check the status of my order. Certainly, I can help with that! What is the order number Order number 564356. I placed the order over 3 months ago. Hm, let me check. That package was lost in transit We need to find that package. Okay, I sent you email about it. It appears the package is unrecoverable Then you will need to send me a new package asap. Okay, I can certainly do that. Will that be all today? Yes, thanks. No problem