Hello how may I help you? I would like to return an item. Can you help Yes, I can assist with a return. What is the item that you are returning? bicycle helmet it's junk Thank you. May I please have a specific reason why the item is being returned? I bought it last week. Wore it once and the strap broke. I mean how unsafe is that? Thank you very much for the information regarding this item. I can definitely make the return. Would you like to return this item at the store or through the mail? mail Thank you. I have located the original purchase of the item and determined that it falls within our terms for returns. I have refunded the amount of the item to the credit card that was used to purchase it and will be sending you a pre-paid shipping box for the item's return to our warehouse. Is there anything else I can help with today? No thanks super awesome and easy Excellent. Have a great day.