Hello how may I help you? Can you check my library account balance please What's your account number? it should be on the front of your library card Oh my account number is 1 2 3 4 5 You have an outstanding balance of $71 Wow is that all from late fees Yep I really need to start returning some of these some library books Yes you do you have three books out the Death of Ivan Ilyich, The Stand by Stephen King, and Lord of the Rings If I pay the late fees do I keep the keep the books No