Hello how may I help you? I have some questions about my bank account. Ok, what's your account number and what's the problem? 9872349872 I see it here now, what question do you have? I'm curious as to why I was charged a fee of $10 this past month in my checking account. It appears you were over drawn and late to bring the balance back above zero Oh, I didn't realize I done that. Let me see if I can get that waived this one time That would be great! Is there any way to have it alert me if that happens again? The bank is willing to refund you the 10 dollars and I will put an alert for you. Anything else?