Hello how may I help you? I need to send back a defective bicycle helmet. I just bought it from you guys. We do not accept returns or refunds. I apologize. But I just bought it through your website? It's defective. What am I supposed to do with a defective helmet? You may take this up with corporate or a manager. However, as per store policy, we do not accept refunds or returns. I want to speak to a manager. There is no way I am keeping this helmet. Then you may contact him through this phone number: 1(555)555-5555. I am only a bot and can do what I am programmed to do. They should program you to take back defective bicycle helmets! I want my money back This is out of my jurisdiction. Please get a hold of a representative that can better deal with your services. Thanks for nothing bot! I apologize for the inconvenience.