Hello how may I help you? I would like to ask about some books. Sure thing I want to see if the Phantom Tollbooth is in. That book is in both hardcover and paperback. Would you like me to reserve you a copy? Yes, please. Hardcover or paperback? Hardcover. Okay I reserved the Phantom Tollbooth in hardcover for you. Anything else? No, that would be it for today. Thank you! You're welcome have a nice day!