Hello how may I help you? You are library-bot? I am. How can I help you? The last library-bot was mean. Hopefully you are nicer! I'm sorry you had a bad experience. Thank you. I need to renew some book I still have loaned. I can help you with that, but there is a 5 cent charge per online renewal Thats outrageous! I thought you were going to be nicer than the last bot? I'm sorry, I can only give you the information that I have. Would you still like to renew? I guess I have no choice but to pay up. It seems you also have $175 in late fees. Would you like to pay those today as well?