Hello how may I help you? I want to return a product Sure, which product would you like to return? A defective bike helmet We cannot accept returns or refunds on that item, I apologize for the inconvenience. Can I return it to the manufacturer? Would you like information on how to contact the manufacturer? Yes, I would like a phone number Sure, their phone number is 293-555-5555. Can I assist you with anything else? No, Im all set thanks You're welcome!