Hello how may I help you? Hi, I need help with my library account Account number? Can you just look me up by my name? Sure Vincent Bookman. I need to know what I have out that's overdue We notice that you have overdue amount of $3.99 I didn't ask what my fines were, I asked what books I have out that are overdue You still have Harry Potter and "The Notebook Please renew those and tell me the new due dates for them Noted. For a moment What does that mean? For a moment please Google translate not working out on this one? Never mind We already renewed and due dates will be on Friday OK. That's great. Anything else? Nah. Thank you for today