Hello how may I help you? I need to make some changes to my life insurance policy I'd be happy to help you. How do I go about changing the terms of the policy We'll have to make an appointment for you to meet your insurance broker. Would you like me to set that up now? Yes, that would be wonderful Alright, would you like your appointment in the morning, afternoon or evening? Please make this appointment for in the morning. Alright, let me set that up. I have an appointment at 9am. Does that sound alright? That sounds great! You've been so much help Appointment set for 9am. Have a wonderful day and we look forward to seeing you soon. Thanks gain again