Hello how may I help you? I have a problem with my library fee. What is the problem? It is $800. How could it be so high? What 's your account number? 706132 I see you took out 150 books a year ago and have not returned any of them yet Well I still think $800 is too high. Can you erase the debt? Sorry. Library policy does not permit me to do that what if I say pretty please? Sorry. I can't erase your late fees.