Hello how may I help you? Hi there, could you look up the status of a book for me? Which book? Can you see if The Hobbit is available? Yes I have that both in paperback and hardcover. Would you like to reserve a copy? Sure thing, thanks! What are the library hours for today? We are open till 6 p.m. So if I swing by before then, I can pick up the book? Yes. One last thing. Do you want the hardcover or the paperback? I'll take the paperback one Okay we will be holding it for you Great, thanks