Hello how may I help you? Ok, I need to change a contact. Is that possible? I can help with that! My good friend became a doctor so I would like to change Mr. Smith to Dr. Smith. Fantastic news! I'll do that for you right away! I would also like to change contact name Kim to DONOTANSWER. All done! Anything else you need? Do I have someone by the name of Walker? Yes, you do, Walker, Texas Ranger. Ok Can you put an "!" after his name It's already there! thanks great No problem!