Hello how may I help you? Hi! I need help with my mobile plan. How can I help you? can you help me upgrade my plan? Yes, I can. What plan are you currently on? I'm not sure but I want to upgrade it to free calls 24/7. We have three tiers that offer unlimited calls and text, start at $19.99. Okay. I'll take one. Sounds good. I will change your plan to Unlimited call and text. Yes please. Is there anything else I can help you with?