Hello how may I help you? I would like to make a return What would you like to return? A defective bike helmet What is your account number? 56986 I see you purchase the item a week ago. So it is within the 30 day return policy. Do you want a refund? Yes please Can you do that for me? You will be issued a RMA label. Put the label on the box that came with the helmet and drop it off at you nearest UPS center. Your credit card will be credited after we receive it within 10 days. Thank you for your help You are welcome