Hello how may I help you? i would like to check the status of a book What is the book you are interested in? the heart is a lonely hunter I'm sorry I do not recognize that book. Who is the author? toney smith Checking I'm sorry I do not recognize that book or author. Can I check another book? how about "the help" I did find that book. Would you like it on hold for up to 3 days? yes, please Hold has been added to your account. Is there anything else? nope