Hello how may I help you? I need to renew some book book* Sure thing, I can help you with that. What book ? The greatest wave There is a 5 cents charge per online renewal. And you already owe 175 dollars in late fees. Okay thats fine How do i owe that much? You pay for the books late. I never returned any books late It's in our system. Your system must be wrong We'll check it if anything's wrong