Hello how may I help you? i'd like to know something about my insurance policy Sure thing, what can I help you with? does my policy cover water damage? What is your account number? my account number is 12345 I've found your account information. Unfortunately, because of the coverage you've chosen, your policy does not cover water damage. ok, can i upgrade my policy so that i covers water damage? Sure thing, your monthly cost will go up by $25.00 starting next month, is this ok? yes that is fine Alright, I've made the changes to your policy, and they'll be effective starting after your next payment. thank you so much No problem