Hello how may I help you? help me return this item From which store did you buy your item? i bought it at Sears I'm sorry, but they do not accept returns. but the bike helmet is defective Yes they have a strict no returns policy. well they are scammers You're entitled to your opinion, I'm just restating store policy. you work for them don't you? Yes, but I'm just a bot that helps customers, I don't set the policy. Good day.