Hello how may I help you? I need some help with my insurance policy please I can help! What kind of help would you like with your insurance policy? I need to change some of the terms of my life insurance You may change the terms of your life insurance, but we require that you make an appointment with our insurance broker in order to do so. Oh, can you tell me who my broker is? Our insurance broker is John Kane. Okay, can you make that appointment for me or do I need to call? I can set up appointment now. thank you for your help No problem!