Hello how may I help you? Hi! I need to check a status on a package. Certainly, What was the order number 8463A23 Great, checking on that order now. Hm, it appears the package was lost in transit. We sent you an email alerting you of this Okay. Can you provide me help on refunds? We cannot refund you for this package. But we can send another item out to you priority shipping Okay. When can I expect the package to arrive at my home? The package will arrive in 2-3 days once processed and shipped Okay. Thanks! No problem