Hello how may I help you? i need to update one of my contacts Sure, which contact do you need to update? david jones Okay, and what can I do with David Jones' profile for you? can i add another phone number for him? Yes I can add a phone number but one already exists. Would you like a 2nd number added to his profile? yes please, this is his work number 555-555-5555 Alright, and which slot should I input this number? Work, Cell, or Home work please Okay, done! David Jones' profile has been updated to include a work number of 555-555-5555 thank you so much! You're welcome