Hello how may I help you? I'm trying to find out if a book is available or out on loan What book are you looking for? I think the title is harry potter the third Sorry, it is out on loan. Would you like an online copy? Yes I guess so. How does that work? I can send a link to the email address listed on your account. OK. Do you know my account number? I already have it. Would you like me to send that email? Yes please It has been sent. Would you like anything else? No thanks