Hello how may I help you? Hi, could you renew some books for me that I am currently loaning? Yes, but there is an extra fee for an online renewal How much is the fee? 5 cents Oh, that's not bad. I have five books. Could you renew each one for me? Yes, can you give me your ID number Sure, my ID number is 172045024 Upon checking, you still owe 175 dollars in late fees Oh no thats unfortunate, can I still renew the books? Yes, but you must pay the 175 dollars fee Okay, don't worry about the renewals then, thanks for your help!