Hello how may I help you? I would like to renew my books. Ok, how many books? All that are about to be due. You should be aware that there's a 5 cent charge per each online renewal, and you already owe $175 in late fees. I paid my fees last week. The system has not updated? It doesn't appear to have been, your account still shows the amount owed as $175. I will call the front desk. Could you please connect me. Yes, I can do that right away Great. Sorry I couldn't be more of a help