Hello how may I help you? I have a question about my policy Hopefully I can help. What is your question? Do you have my policy pulled up in front of you or should I give you my number? What is your policy number? Oh okay I thought maybe you could track it based on my phone number. It's 25698431 I have your account pulled up. What is your question? Does it cover water damage? Unfortunately your policy does not cover water damage. Oh no Do you want to add water damage protection to your policy? My house is ruined It's too late now thanks anyway Ok glad to help out