Hello how may I help you? I need some help with some books I checked out. What do you need help with? They're due back tomorrow, but I haven't finished them. Can I renew them? There is a 5 cent renewal fee online is this ok? How much is the fee in person? Nothing Hmm, it's hard to put a price on convenience. Sure, go ahead with the online renewal. Before this, you also have a $175 fee to pay for late returns Well that's quite the plot twist. I guess go ahead and charge $175.05 to my payment on file. Great! I'll do that for you