Hello how may I help you? Hi, I have a question about my purchase. hi how can i help with your purchase? A week ago I bought a helmet from you guys, and it just came in, defected. I want my money back! ok do you want to return by mail or in store? I would like a refund online and I can send you your helmet back today. ok i need the order number to start the process Where would I find it? on the package or in email Okay. It says #1234567 you have till next week to mail it in