Hello how may I help you? I need to return an item Sure thing, I can help you with a return. Do you need my account number? Yes, let's start with your account number and the item you wish to return. 5648 And the item? Bike helmet I have that order pulled up. You can either return that in store or through the mail. Which would you prefer? In store Ok great. All you have to do is print out your receipt and bring it to the store with the item and they'll take care of that return for you. Would you like me to email you another copy of your receipt?