Hello how may I help you? i need to renew some books that i currently have on loan. may I get your library acct number ? #343434 which books would you like to renew ? I have two books by Cormac McCarthy that I need to renew. I am seeing a late fee of $175 that will need to be paid , as well as 5 cents per book renewed online . Your total will be $175.05 $175.10 two books Umm no way. We can not proceed further till this paid . Ill have to pass. cancel my membership and forget my name bot!!! We will turn over to collections , it is not going away