Hello how may I help you? Hello i would like to manage my contacts Sure. What can I do for you? Can you find a contact named john? You have 5 Johns in your contacts Could you give the last name for the first 2 contacts? John Andersen and John Anderson. I would like to delete one entry of john andersen and change the other to john smith Okay. Deleting John Andersen and entering John Smith That will be all thank you! What is John Smith's contact information? Okay.