Hello how may I help you? I have a question about my health insurance Sure, may I please have your policy number? 77456363D I see here that this policy expired last year and is no longer active OH NO. That can't be. I'm on a fixed income. I can't do this. I just wanted to know about my premium :( I can connect you to an agent if you wish to renew or sign up for a new health insurance plan That would be fine, thank you Great, anything else I can help with before I transfer you? No that would be it, thanks bot Of course!