Hello how may I help you? I need some help opening a bottle. What's the issue with opening it right now? It's a childproof lock and I can't get it to open. You have to press down from above before trying to twist it open. So i press down on the cap and twist to open it? Yes, that's right. Should just open right up. It did. Thanks You are welcome. Anything else? Nope Have a nice day then.