Hello how may I help you? I need to renew two books today. Are you aware there is a 5 cent renewal fee? yes. I received the emai about that. My account number is 6632223 It appears you already owe $175 in late fees. Wow that much? I guess I should pay those first. can you put that on my visa card? No problem. Would you still like to renew those two books? yes please. They are 50 Shades and To Kill a Mockingbird Excellent choices. Consider them renewed. Great. Thanks Have a great day.