Hello how may I help you? hi there How can IJ assist you today? can you help me about my library account? Sure, what do you need assistance with? I will pay my late fees in cash. I'm sorry, we only accept credit card payments for late fees. why can't I pay in cash? I don't have any credit cards Our company policy only allows us to accept credit card payments. any other options to pay it? Credit card only. oh thanks anyway