Hello, how may I help you? Hey is grapes of wrath in? I'm sorry I do not recognize that book. Are you sure you have the correct title? I think so. The author is John Steinbeck Thank you, let me take another look. Unfortunately, I still can't find any information on that book. Would you like me to search for something else? Sure, Outliers by Malcolm Gladwell Great, I was able to find that book. Would you like to rent it out? Yes Okay I'll go ahead and reserve it for you. Thanks! Is there anything else I can assist you with? I think I need to renew my library card