Hello how may I help you? Yes I need a book I can assist with that, what book are you looking for? The Tell-All There are three copies availab,e two in hard cover and one in papaerback Great, can I reserve the paperback? I am happy to reserve the book, I need your library card id Okay its 12345678 Thank you, your reservation is set, it can be picked up at the front desk but must be picked up by the end of the day tomorrow Okay thank you you are welcome, enjoy the book