Hello how may I help you? I want to return a defective bike helmet today. I ordered it from big5.com on Friday and the package came damaged. I'm sorry to hear you had a bad experience. Unfortunately the store does not give refunds or accept returned goods Is the company bankrupt or something? No, but that is the policy in place. Are sure I can't return it and exchange the helmet for a new one at my local Big 5 store? your best bet will be to contact the manufacturer of the helmet. If it is defective, they will most likely replace it for you. The store policy won't accept a return That's not fair. I want a refund. There was nothing in the Terms of Service that said I couldn't return the item. This is fraud. It is clearly listed in the terms and agreements when you purchased on the website. I am sorry I am unable to help you. Who is the manufacturer of the bike helmet? It was made by Nike Okay, you should call them at 1-800-555-7818 and speak with their customer service. They can assist you further Okay. I guess. Thanks