Hello how may I help you? Hi there. I need to check on some late fees Of course! But first, may I have your library account number? Yes. It's 7666-A231 You currently have a $10 late fee for Moby Dick by Herman Melville. Oh dear. Okay Can I pay that online? Sure! Just visit our website at librarybot.com and log into your account. Okay. That sounds easy enough. Thank you You're welcome! Do you need help with anything else today? No. That's all. Thanks again Have a good day!