Hello how may I help you? Can you look up my account for me? Sure. What is your account number? My account number is ABCDEFG123 Ok. What would you like me to do now? Tell me how much I owe in late fees. It looks like you owe $3.50 in late fees. That's all I owe? Are you sure? Hello? Yes, that is all that is showing OK, thanks for your assistance. You are welcome!