Hello how may I help you? I want to renew some books. Certainly! I can help with that. What books would you like to renew I want to renew Seafire and War Storm. Certainly! Let me check on that. There will be a 5 cent renewal charge per renewal. You also owe 175 dollars in late fees How did I get the late fees? I can pay for the renewal. The late fees were accumulated from books being out past their extended time. I don't think my books are late. When were they due? You have had books out past the due date in the past. They were due back in 2011. That can't be right. I'll pay the 10 cents to renew them though. Great! That will work