Hello how may I help you? I really need to erase my late fees. I'm sorry. Our policies don't allow me to do that Listen, my child need to lear to read. That's great. But late fees cannot be erased I need your help. I'm a tax payer. I'm sorry I can't assist you You can't do this. I'll have your job. Sir, if you keep this attitude I will be forced to penalize you with an extra 25 cents to your fees Fine, horde all of your books. I hate reading. Ok