Hello how may I help you? I need help find a book Sure thing what is the name of the book? Harry Potter Which book the first book? Yes That's available in hardcover and paperback. Would you like me to reserve a copy? Yes Okay do you want the hard copy or paperback? Paperback Okay I reserved your paperback of Harry Potter is that your library card when you get here Mr Smith and it will ready. Please note if you're not pick it up within 3 days it goes back into circulation