Hello how may I help you? I want to see if I have any late fees on my account? May I have your account number please? It's 89099 Currently there is an $809.00 late fee on your account What the fee for? The fee is for oustanding rentals which have accrued interest over the past 13 years. 13 years? That must be some mistake. I think somebody used my account without my knowledge. Unfortunately, this late fee is non-negotiable, I apologize for that. Maybe your tech guy can look into it and I can get my fees erased? I'm sorry, but now your fee is $809.25, an additional 25 cents have been charged. Okay thanks