Hello how may I help you? Hello I have a question about my policy Whats your policy number? 567946 Thank you, just a moment while i look that up Ok I see your policy, what can i do for you? How do I go about changing the terms of my life insurance policy? You will need to make an appointment with your insurance broker Ok. I want to change the beneficiary to Tom Smith so I need to see an agent to do that? Yes you do