Hello how may I help you? i need help with my insurance How can I help you with your insurance? i need to know my premiu premium Can you give me your last name and the last four digits of your social? smith, 8877 Our records show you do not currently have a health insurance plan with our company. Are you sure you are contacting the correct company? my policy number is 1234567 I'm afraid that is not one of our policy numbers. how about 890776545 I think you must have the wrong company. This is the Acme insurance company. Is that the company you had attempted to contact?