Hello how may I help you? I don't have $800 in late fees What is your library card number, I will check this for you. 43524526 But telling you now I don't have $800 in late fees I have checked your account, your late fees now total $809.47. That's not my account I don't owe any money I'm sorry but that is what the record shows and since you are being aggressive we will add an additional 25 cents to your fees. That is absolute I am calling my lawyer this That is another 25 cents WHAT? And another