Hello how may I help you? Hi, I have a question regarding a package I ordered. Okay how can I help? I would like to know why I have not received my package that I ordered about 3 months ago? Do you have a tracking number? Yes it is 9746372849538. I can see that this package was lost in transit. An email was sent to you three weeks ago. Oh ok thank you. Can I get it re-shipped? If you did not receive this email check your spam folder. Amazon has started a new shipment. You should check your email for details. Great thank you. It says the new package has 34322422 and will be shipped out later today. Thank you.