Hello how may I help you? Yes I would like to upgrade my phone plan so that I get unlimited calling 24/7 I can help you with that. Can I get your last name and account number? Lee 67854321 Ok, the next level plan has unlimited calling for an additional $15 per month, while our gold plan has unlimited calling and data for $25 extra per month If I added the $15 a month plan how much would my total be? Your monthly bill would be $60 Okay I think I'd rather cancel my account go with prepay. I'm sorry to hear that but I will cancel your account. Unfortunately you will be charged for each month remaining in your contract How much is left in the contract 17 months I will finish out my contract