Hello how may I help you? I want to purchase a hat! Ok do you know what hat you want? Yes I want the Super Spiffy Flat Hat ok. our price for that hat is $20. Sounds great! I have a coupon code I want to use too I am sorry. That is one of our new products and is not eligible for coupons. B-but... I wanted to use my FREEHAT coupon!! is there another hat I could use it on? Yes there are many hats that your coupon qualifies for. How about the Super Spiffy Curved hat I'll take that one instead! It sounds like a wonderfully Spiffy hat indeed! It is!