Hello how may I help you? Can you help me with a book? Sure, what book are you interested in? A stephen King novel about a snow globe thing around a town Are you talking about Under The Dome? yes that is it We have that available in paperback and hard cover. hard cover please Great, can I get your library card number to reserve the book for you? Can i just come get it now? Sure! Can I get your name to reserve the book? Lilly Allen Great, the book is reserved. You can pick it up anytime before 6pm.