Hello how may I help you? Hi can you check on my insurance information? Sure, can I please have your policy number? Sure, my policy number is 9270181 I see here that your policy expired last year and is no longer active. Oh I see. Let me read an unopened mail from them. Of course If I can help with renewing or starting a new policy, I can connect you with an agent Yes, that sounds good. Great, anything else I can help with before I connect you? No, that will be it for now until I get it figured out. Thanks! Of course!