Hello how may I help you? I need to check the status of a book. What is the name of the book? Lord of the Rings. I;'m sorry. I do not recognize that book What about Lord of the Flies? I can't find that book either. Okay do you know when they will be in? Those books don't exist in the database. I founf Lard with Some Fries though. Do you want that Sure reserve that for me please. what is you account? 12345 Okay I have reserve the book for you for 5 days Okay thanks.