Hello how may I help you? I placed an order on Amazon three months ago that has yet to arrive, will you please check on it's delivery status? What was the order number? If you don't have it handy, just tell me what you ordered and I'll find it. I ordered the textbook "Essentials of Geology" second edition written by Dr. Marshak. OK. I see that order. It was marked lost in transit last month. We also sent you multiple emails when that happened. Can you please resend those emails? Of course. Can you confirm your current email address please? Yes, it is user3@yahoo.com OK. That's what we have here already. I'll go ahead and resend those emails. Thank you for your help. I will speak with Amazon directly about how to get my refund. Sure. I can forward this information to the claims department so they'll be aware when you contact them. Have a nice day. Thank you for the assistance.