Hello how may I help you? I need help with my insurance Sure, what is your account number? 30245 Ok looking now. What is your question? Can I change the terms of my life insurance policy? Yes, you may, but you will need to schedule an appointment with your insurance broker. Would you like to schedule an appointment? Yes that will be helpful. Can you schedule it for tomorrow at 9am? Sure, it is confirmed for 9 AM tomorrow. Thank you. You are welcome.