Hello how may I help you? I have a question about a package I've been expecting. Sure, I can check on that for you. I ordered a fly swatter about three months ago and never got the package. I see that in your account. We sent and email on April 22nd explaining that it was lost in transit. I don't recall the email. Have you got suggestions what I should do next? You have two options. We can resend the fly swatter or we can refund your purchase price. Which would you prefer? I think refund the money. Alright. I will refund that to you. You should see this in your account within three business days. I saw a really nice electric one. I'm going to buy that this week end. It sounds delightful! Can I help you with anything else? No that's all. Thanks. Have a nice day.