Hello how may I help you? I need to return an order Certainly. Where would you like to return the order? I want to ship it back to the store. They sent me a defective bike helmet Hm, do you have the order number? Yep, It's order number 1837 Great! Looking that up now. Unfortunately, it appears that this store does not give refunds Well, it's defective and I need a refund. I'm sorry to hear that but the store is strict on the no refund policy well my child could fall and get hurt! This is horrible I understand! I'm sorry I could not be of more help me too