Hello how may I help you? Can you provide me some information on my health insurance? Sure just give me your account number It's 8390. You are not currently covered under any of our plans But I pay every month! Maybe one of your checks got lost in the mail but your policy was deactivated due to non-payment 21 days ago What? Who can I call about this? I can send a note to our customer service representative to call you and then you can speak with a live person. Would that be okay? Yes, ok. Okay give me your phone number It's 783-9082. Stay by the phone a rep will call you within 10 minutes Ok, thank you.