Hello how may I help you? I have a question about an item i ordered. I can help you with that. What information would you like to know? Why haven't I received the mittens I ordered 3 months ago? Do you have a order number for the mittens? 12345 Thank you. It appears your order was lost in transit. An email should of been sent to you about it one week ago, June 7th 2018. I see. I'll check my inbox. Would you like me to forward you to a customer service representative about remedying this issue? Please do, thanks No problem. Thank you for using our service!