Hello how may I help you? I have a question about my insurance Sure! I can assist you with that. What is your question about insurance Do you have my account pulled up? What is your account number 032894812 Great, one moment please. Yes, I have it here. What would you like to know? How can I change terms of my life insurance policy? Hm, I'm afraid you will need to make an appointment with your insurance broker for that Thanks for info No problem!