Hello how may I help you? can you help me with an order Sure which company is this order through? i placed an order at a sporting goods website but the helmet is defective, I need a refund Okay. Did you order from Big 5 or Dick's? Dicks Okay I see they have a 30 day return policy. You can return the helmet to your local store for an exchange or refund great thank you Hope you can get a better helmet thank you Have a good day!