Hello how may I help you? I need to add a new contact please I can help you if you give me the details Okay, great! Add the name Sheila to the new contact You already have a Sheila in your contacts. Is there some way I can differentiate between the two? Hm, tell you what. Make this new contact 'SheilaM' please Okay what is her phone number? Please add the number 222-222-2222 to the contact Would you like to add her email address too? Not at this time, thanks Okay I added your new contact. Is there anything else? That's all