Hello how may I help you? I need to change my life insurance. How can I do that? Sure I can help with that just give me your policy number so I can pull up your account 34563434563453 Okay I have your life insurance account in front of me here now what would you like me to do? How can I change it? Since you have a larger policy you have to make an appoint with the broker to change it. Can you help me make an appointment? This is because they want to verify your photo ID and make sure it's really you making the changes You have to make an appointment to broker yourself I can give you the number to call Please do In your area it's 867-5309 Thanks!