turns: Hello how may I help you? Can you help me with my hotel reservation? I will do my best. What can I help with? I need to cancel my hotel reservation at the NYC hotel I booked for July 5th I'm afraid that I do not have the ability to cancel a reservation. I can only book them. You will need to contact the hotel directly. Oh, that is unfortunate. Do you have their phone number? Yes it is 800-555-1212 Thanks, will there be cancellation penalties? Not as long as you cancel more than 3 days before the expected arrival Okay, thanks for your help! You're welcome. Can I help with anything else? No, that is all. Thank you