turns: Hello how may I help you? I need to make a reservation What date would you like? May 1st. How many rooms do you need? 3 rooms Unfortunately the hotel does not have three available rooms on one floor. Could we split the rooms? Is there anyway you could move another reservation so we can all be on the same floor? Unfortunately it is our policy not to change existing rooms. I understand. I think I'll try somewhere else. thank you I apologize. Thank you.