turns: Hello how may I help you? Hi I need some help booking my hotel rooms. I can help? What hotel would you like to book? Well I need a room on the second floor of a hotel in Toronto. Oh, and it has to have two beds. What dates would you like to book the room for? Can I book them for July 1st through the 5th please? Sure, I have confirmed a room on second floor with two beds at Hotel XYZ in Toronto for July 1-5 That is perfect. This is in downtown right? Yes, it is downtown Toronto.Is there anything else I can help you with today? That is all, thanks for your help. Have a great trip!