turns: Hello how may I help you? can you help me cancel my reservations Sure, I can help. What reservations that you need to cancel i made a reservation in a hotel in new york cancel it for me I am sorry I am not authorize to cancel your reservations and have to contact the hotel directly you have to ohh okay i thought you can help me? Sorry I am just here to help make reservations. Cancellations are handled at the hotel directly ohh okay, can you call the hotel for me please? Yes I can connect to a hotel staff. You want me to do this for you now yes please Transferring you to the hotel staff.. Anything else before we disconnected?