turns: Hello how may I help you? Hi, I have a question. what is your question? Can you help me reserve a room in a hotel in downtown Toronto? yes i have a high end hotel here I need it to be a room with two beds, and it has to be on the second floor. ok 2 beds in one room on the second floor. anything other requirements? No that is it. *any ok i will book it Thank you very much. no problem