turns: Hello how may I help you? Hello, I would like to cancel my hotel reservation! Am I able to do that here? I'm sorry, I can not cancel reservations. You will need to contact the hotel directly to cancel your reservation. I am able to handle hotel reservations through this outlet, correct? No. You must contact the hotel directly. Are you able to book hotel rooms in a particular area? Yes I can. Then are you able to cancel a reservation that I had made for a hotel in New York City? Once again, I am not able to cancel reservations. You must contact the hotel directly to cancel your reservation. Thank you for referring me elsewhere. You're welcome!