turns: Hello how may I help you? i am planning a trip next month and i need help yes , what can i help ? i am looking for 5 star hotel in downtown Toronto oh okay i can only book rooms in a hotel do you already have one in ming=d ? mind ? no i don't oh okay let me look up for you ok, i'll wait checking i can suggest the shangri-la hotel sounds good, can you reserve a room with two beds on the second floor please? okay booking