turns: Hello how may I help you? I want to reserve a room Sure. I can help.. On what floor please? I want all the rooms to be on the second floor Okay. How many rooms on the second floor? 4 OKay. Let me check. okay find anything? Unfortunately. There is only room left on 2nd floor but there are 6 room available on the 3rd floor. get me the 3rd floor then Okay. reserved 4 rooms on the 3rd floor. Anything else.? thats all