turns: Hello how may I help you? Please book me a room Okay. What city do you have in mind? I want a room in toronto I see, Do you any hotel preferences ? it needs to be two bed and on the second floor. I see. Let me check. Okay thanks There are two rooms that match your request, one at Hilton and the other one at Mariott. Which ones do you prefer? I love the Mariott. Get me that one. Sure thing. The room at Mariott is booked for you.