turns: Hello how may I help you? Hi I need some assistance with a hotel I booked Sure, I'll do what I can to help. I made some reservations at the Majestic Hotel in New York City last week and would like to cancel it Unfortunately, I'm only able to make reservations, not cancel them. Why not? I was only designed to book rooms, because many hotels have different policies when it comes to cancellations that a bot could not keep up with. Well, that's unfortunate. I can connect you to the hotel directly to take care of the cancellation for you. No thanks. I will just keep the reservations. Thanks anyway Thank you, and I hope you enjoy your trip.