turns: Hello how may I help you? Hi, I need help with a reservation. Sure, could you tell me a little bit more information about what you're looking for in particular? Yeah so I actually booked a room in NYC last month and now I need to cancel it. Sorry but I am unable to handle requests for cancelation. Oh, is there a bot who can do that No, but you can contact the hotel directly instead. Do you need the number for your hotel? Yes please. (123) 456-7890 Thanks! Anything else I can assist you with today? THat's it!