turns: Hello how may I help you? I made a hotel reservation but I need to cancel it I cannot cancel reservations. OK, can you direct me to how I would get it cancelled, it was the Holiday in on 22nd street in new York city *inn You need to contact the hotel directly. OK, do you have the phone number? The phone number is (123)-456-7890. OK, and they are open now? Yes, they are currently open. Thank you for your help Do you need help with anything else?