turns: Hello how may I help you? I need to change the status of a reservation Sure, what would you like to change the status to? I need to cancel the hotel in NYC Okay, let me see what I can do.... Great Unfortunately I cannot cancel the reservation, you must contact the hotel directly Oh, can I get their number then? Yes, the number is 212-232-2322 Perfect! Thanks Okay, anything else I can help you with today? No, that's it.