turns: Hello how may I help you? I need to cancel a reservation at a hotel Certainly, what hotel would you like to cancel the reservation at? its in New York and I cant remember the name Okay, let me look this up. It appears you have a reservation at the Hilton yes that is it i need to cancel that Great! Unfortunately, I cannot cancel reservations at this time How should I cancel? You can contact the Hilton Hotel directly and have management cancel the reservation thank you No problem