turns: Hello how may I help you? HI, I made reservations at the hotel in New York City and need to make some changes. Can you help me? I will be happy to help. Do you have a confirmation number? Yes, I do. What I really need to do is cancel my reservations. Oh I see. I am actually not able to cancel reservations. For that you will have to contact the hotel directly. Would you like their number? Oh, yes I will the need phone number, plus an email address for the hotel for the hotel would be helpful to. Can you find that for me? I would be happy to. One moment please Thanks, once these reservations are canceled I will need to reschedule for a new time. Can you check my calendar, and tell me if I have an opening to make reservations the second week of July? The phone number is 555-2874 and their contact email is customerservice@thehotel.com. Either of those should give you the help that you need. I can't help you with your schedule unfortunately. I am only programmed for booking rooms in a hotel! I hope this was helpful for you Good enough. Thanks for your help! you're welcome. Have a good day