turns: Hello how may I help you? I need help with a hotel booking. Sure, what can I do for you exactly? I need to cancel a reservation. Which reservation would you like to cancel? The one in NYC Unfortunately I can't cancel that for you, you'll have to contact the hotel to do that. Why? Do you have their number? Yes, their phone number is 567-555-5555. Okay, I'll give them a call Okay, I hope you get it sorted out!