turns: Hello how may I help you? I have an emergency. Oh no! How can I help you with this emergency I need to cancel my reservation to the Ritz in New York City. You helped me to book the room last week. Unfortunately, while I can help you book rooms I cannot cancel reservations So you can take my money but you can't refund it. Got it! That is unfortunate. What do I need to do? Please contact the Ritz directly to cancel your reservation Okay thank you for the help. I will do that right now. Great! Will that be all today That was it! Sorry I got upset. No problem. I'm here to help Please end session I am finished. Thanks again.