turns: Hello how may I help you? I need to cancel my hotel reservations in NYC. i cannot cancel reservations. you must call in to that hotel to do it Oh, that's too bad. Do you have the hotel's phone number? yes it is 555 9322 Thank you. you're welcome. it is easy to cancel once you call them Alright, I'll do that as soon as possible. great. take care I will. Goodbye. bye now