turns: Hello how may I help you? Can you help me find a hotel in Toronto please? I can help with that, do you have any other requirements? Yes, I'd like a room downtown and I need it to have 2 beds and be on the second floor What dates would you need this room for? For July 8th- 12th I have one room open with those requirements in downtown Toronto. It would be $120 dollars a night. It is located at the Hyatt Toronto. Are you interested in booking this room? That sounds perfect. Let's book it please! Okay great, I just need your name and email address and I will have a booking agent contact you. Okay, It's Joe Smith and email is fake@email.com Great! I have done that for you. Can I help you with anything else? That's all, thank you! No problem!