turns: Hello how may I help you? I need some help with reservations Sure, what hotel would you like me to search for you? It is the Four Seasons in New York City. Looks like they have several rooms and suites available, which would you be interested in? No, I don't want to make a reservation. I actually wan to cancel one I already made. Oh I see, my apologies. Well, unfortunately I cannot handle cancelation requests. You will need to contact the hotel chain directly. I would have thought reservations would include making them and canceling them. I'm only designed to book rooms for a hotel, not cancel reservations. Again I apologize, do you want me to look up the phone number so you can call the hotel directly? Yes. I guess that will have to do. (255) 318-0000 Thank you. You're welcome.