turns: Hello how may I help you? i need some help booking a hotel I can help you with that. Which hotel are you looking to book rooms? Can you help me find a hotel with a room on the second floor that has 2 beds please? In downtown Toronto Okay, let me take a look Thank you There is the Sunshine Hotel in downtown Toronto. There is a second floor room with 2 queen size beds available. Which dates did you want to book? The second week of July if possible Okay, I can book that for you. It will be $115 a night, making your total $ 805. Should I charge that to your account? Yes go ahead thank you Okay, that's all booked. Enjoy your trip!