turns: Hello how may I help you? Can you help me book a hotel room? Yes. What location are you looking to stay? I'm looking to stay in downtown Toronto How many rooms? I'd like a room with two beds on the second floor if possible What are the dates of your stay? 6/27-6/29 I have found the Hilton Downtown in Toronto that can fulfill your requested needs. It is $198 a night. Would you like to book? Perfect! Can you email me the confirmation number? Great, I have used you payment information you have on file. Confirmation will be emailed to you shortly. Thanks