turns: Hello how may I help you? I need to book a room please In downtown Toronto How many room? I need one with two beds and on the second floor No rooms available in the second floor. How about the fifth floor How about the fifth floor? No, I need one on the second floor For a moment We found you a new hotel and your reservation is now done. Second floor, one room with two beds. Let me know when you find one Okay, thanks. I need the address Check you mail for full details I will, thanks You're Welcome