turns: Hello how may I help you? I need help about a reservation I made Sure, what would you like me to do? Can you cancel my reservation at the Hilton in New York City? Let me see what i can do... It looks like I can not cancel your reservation and you must contact the hotel in order to do so Do you have the phone number? Yes, it's 322-234-2433 Thank you for that Is there anything else I can help you with today? That's it for now. Thanks again Okay, have a good day!