turns: Hello how may I help you? I am going to be staying in downtown Toronto soon and I need to find a room that has two beds. It must be on the second floor. Yes I can help you to book room Which hotel do you like? Holiday Inn Express if there is one. Ok sure. Let me double check if there is still available room ok? Okay. I found out that they still do have 1 more room available. Do you want to reserve it for you? Yes please. Ok sure . Successfully book it for you. Thank you! Your welcome.