turns: Hello how may I help you? i need to book a hotel OK in what area downtown Toronto OK what type of room just one room, but i need two queen beds OK how many guests i also want it to be on the 2nd floor, not 1st, not 3rd, only 2nd In sorry unequip to help you at the moment that's disappointing to hear. you can't book the room right now? You're going to have to contact customer service