turns: Hello how may I help you? Hi, I need to book a hotel room Sure, any particular hotel? Well, it needs to be in downtown Toronto Okay, there are a few options there. What kind of a room do you need? I also need a room on the second floor with two beds Okay, when do you want to book the room? I need the room on July the first Okay, there is a room with your requirements available July 1st at the Toronto deluxe Hotel. Would you like me to book that for you? Yes, please. Okay, I can charge that to your account and send a confirmation email to you. Okay great, thank you so much! you're welcome!