turns: Hello how may I help you? I want to cancel a hotel reservation I made for a Holiday Inn. Sorry for the inconvenience, I am only designed to make resvations, not cancel them. I'm located in New York City. How do I go about cancelling my reservation then? You can cancel your reservations by contacting the hotel directly. Do you have the phone number? Yes, I do. It is 564-453-7865 Are they open right now? Yes, there should be a receptionist available 24/7. Thank you. You're welcome.