turns: Hello how may I help you? Hi, I need to book a hotel room. I can help with that. Which hotel are you booking? I am looking for something in downtown Toronto. Okay, I've got some places there. What kind of a room do you need? I need something on the second floor with two beds, as well. When do you need the room? I need the room on July 1st Sure the Toronto Hilton has a room available then on the second floor with 2 queen sized beds. Should I book that for you? Yes, please. Okay, that's been booked. Check your email for confirmaton! Wow, deja vu! Thank you so much!