turns: Hello how may I help you? can you help me with a flight please? Sure thing I need to get to Europe by next Tuesday Okay we have flights into Germany, France, England, and Italy next week departing from your nearest airport When does the flight to Germany arrive? That's Wednesday at 9 p.m. it will land hmm..that won't work. How about the flight to England? That will leave at 10 p.m. On Thursday and arrive Friday morning Okay, can you book that for me please? Sure thing I can put it on your Visa card. Is this just one person? Yes, thank you Okay it's booked. Check your email for the info thank you