turns: Hello how may I help you? hi, i need some help with booking a hotel room. How can I help you with that Can you find me a room in downtown toronto? Did you want a certain hotel? Not really, as long as the room has two beds. let me see what I can find Sure. I have found one one the first floor at the Hilton hm, i really don't like first floor. are there any rooms available on the second floor? Let me check another hotel