turns: Hello how may I help you? I need help with my hotel reservations What help do you need? I want to cancel the reservations I made for the Hilton in New York City I wish I could help, but I cannot cancel reservations. You'll have to contact the hotel directly. Why is that? It's just the way I'm programmed. Sorry. Okay thanks anyway I'll call them later You are welcome. Anything else you need? No that's it thank you Alright. Have a nice day then.