turns: Hello how may I help you? I have a question about my reservation I'd be happy to help, what's your question? I have a reservation that I unfortunately need to cancel I see. Unfortunately, I'm not able to cancel your reservation directly through here. Your only option is to call the hotel directly and speak with them about cancellation. No worries, do you happen to have their phone number? Sure thing, the front desk phone number is 666-777-8888 And are they open now Yes, they are currently open. Thank you for your help Anytime!