turns: Hello how may I help you? help me with my reservation I can try. What can I do to help? in New York City, i want to cancel the hotel reservation there I'm sorry, in order to cancel your reservation you will need to contact the hotel directly. do you have their number available? I do. The number is 888-123-4567 are they still open for phone calls at this hour? They have representatives available 24 hours a day thanks so much No problem. Is there anything else I can do for you? no