turns: Hello how may I help you? I need to cancel some reservations I can assist, what was you reservation number I made em for the Radisson on 15th street in New York for June 30th I don't remember number Ok, I see it, however it appears that the Radisson requires a direct call to cancal the reservation and will not allow me to do so, would you like that number? Uuuugghh, why can't things be easy?!? I understand the frustration, I can provide a number or an email Number please, I will call 212-555-8564 Thanks for your help anyway No problem, have a good weekend