turns: Hello how may I help you? I need to cancel a reservation made in NYC I apologize but my capabilities only allow for reservations, not cancellations Are you sure? I'm certain you canceled a reservation for me in the past The new update took that feature away. You will need to contact the hotel directly to cancel any reservation Great What is the number for my hotel Would you like the number? Yes The number is 212-555-4343 Thanks You're welcome! Please come again!