turns: Hello how may I help you? I need help with a hotel reservation Okay, what would you like help with? do you see the reservation I have in New York City on July 1? Yes it is in my database I need to cancel that reservation I'm sorry I can only book rooms You'll have to contact the hotel How do I cancel a reservation. Contact the hotel directly and they will assist you Do you have the phone number? Yes it's 867-5309 Thanks