turns: Hello how may I help you? I have a small problem. I can try to help you. What is your issue? I need to cancel my reservation that I made at the hotel in NYC. I'm sorry. I can't cancel reservations, only book them. You will have to contact the hotel directly for this. Oh so you can take my money and make my reservation but you won't help me cancel? This is outrageous! I apologize, but I'm only designed to book rooms, not cancel them. Please call the hotel for further assistance I understand. I will call them. Can you give me the number please? Yes, their number is 800-696-6996 Thank you. Sorry about earlier you have been very helpful and I'm glad you are available to help. I understand your frustrations! I know you understand. I hope you come back next time to book a room! I will. Thanks again! Please end session for me.