turns: Hello how may I help you? i have a question to ask Okay, what is your question? help me with reservations Okay, in what city and what dates? in downtown tornto For what dates? in June 9 and 10 I have the Toronto Hilton available on those nights. How many beds? i need a room with two beds on the second floor of the hotel Okay, I have a double room on the second floor of the Toronto Hilton on June 9 and 10 for 119 per night. Is this acceptable?