turns: Hello how may I help you? help me with reservations I can Help you with reservations i want to cancel the reservation i made in new york city I'm sorry but I can't cancel reservations. You can contact the Hotel directly to achieve this. why can't you cancel it? I'm a bit that books rooms, not cancel bookings. *bot they should add to you since they are related I know right, they should be ashamed of themselves. alright thanks anyway. i'll call them Sorry cor the inconvenience.