turns: Hello how may I help you? i'm looking to book some rooms at the hilton in downtown toronto I would be happy to help you with that What dates are you looking to reserve? just for saturday night And for how many people and/or how large a room? i need a room with 2 beds, and i need it to be on the second floor okay any available that match that? I can fulfill that request but there are no rooms on the second floor. Only third and higher well i suppose i'll take a 3rd floor room then Great. Shall I reserve that on the credit card on file? yes please, my visa You will receive a confirmation email shortly. May I help with something else? that's it, thanks so much