turns: Hello how may I help you? booking rooms Certainly. How can I help you with booking a room? actually, i need to cancel reservation No problem. Unfortantely, I can't cancel that reservation for you online. You will need to contact Happy Tree Hotel to do so. really? Yes. I am sorry about this but its the policy. ok thanks No problem. Would you like their telephone number so that you may contact them directly? its fine Alright. I'm sorry I couldn't be of more help with this cancellation request.