turns: Hello how may I help you? I'd like to cancel a hotel reservation I can help you with your reservation needs. What reservation do you need to cancel? It's for nov. 27th in NYC What hotel is the reservation made? The Ritz Carlton The Ritz Carlton only accepts cancellations by contacting the hotel directly. Would you like their number? yes The Ritz Carlton's number is 1-555-555-5555 thanks Is there anything else with which I may assist?