turns: Hello how may I help you? I want to cancel the hotel reservations I made in New York City. I'm sorry, I'm not able to cancel reservations. You must contact the hotel yourself. Oh. Do you have the contact details for the hotel then? Sure. The Ritz Carlton's reservations desk helpline is at 555-999-1212. Or I can connect you directly once we end this conversation. That's very helpful. I'll call myself, I think. Sure, no problem. Is there anything else I can help you with? Can you remind me what day my reservations were for? Yes, your reservation was for July 10th thru July 19th. Great, thank you. That's all I need. You're welcome.