turns: Hello how may I help you? I need to cancel a hotel room. I'm sorry, but I can not cancel reservations. You will need to contact the hotel directly if you want to cancel a room. Do you have a number for the hotel? What is the name of the hotel and location? SleepInn in NYC on broadway and 5th The phone number is 555-7327 Okay, great! I'm calling. Is there anything else I can help you with? Nope it is cancelled! Thank you very much! Have a good day!