turns: Hello how may I help you? I need help with my reservations. What is it you need help with? I previously made reservations at the Hilton in New York City, but I need to cancel those now. Can you do that? I'm sorry, I can't cancel reservations. You will need to contact the hotel directly if you want to cancel. Well that's not too helpful. Do you at least the number I can contact to cancel them? The number is 555-9182 Do you know anything about their cancellation policy? I'm sorry, I can't help you with that. Alright. I will give them a call then. Do you need help with anything else? Nope.