turns: Hello how may I help you? Hi there I need to book a hotel room I can help you with that. What would you like? But first, I need to cancel the reservations that I already made Are you able to help me with cancelling my previous reservation? What is the number for your reservation? The reservation I made was at the Hilton in New York City and the reservation number is 9087541 Sorry, we cannot cancel reservations here. You must contact the hotel directly. Oh I see. Can I please have the number so I can dial it right away? Certainly I can get that for you. It is 674298 Thank you! I will do that now. Have a great day!