turns: Hello how may I help you? I want to cancel my reservations for that hotel in NYC. I apologize but I can only book hotel reservations not cancel them Oh. Do you know how I can cancel them perhaps? Yes, you will need to contact the hotel directly to cancel or change your reservation. Would you like their number? Yes, that would be great. Glad to help. Their number is 800-555-1310. They are open 24 hours every day Fantastic. I'll call them right now. Perfect. Anything else I can do for you? That's it. Thanks for all the help. You're welcome! Please come back when you're ready to book again