turns: Hello how may I help you? Hi, I have a question. sure, what can I help you with? Can you help me reserve a room in downtown Toronto? I can. What kind of a room are you looking for? I need a room with two beds and it has to be on the second floor. okay, and what dates do you need the room? The 30th of June please. Okay, so I have a room available at the Toronto Hilton that meets your requirements. Should I book that for you? Yes please! That room is booked, and the confirmation will be sent to your email. Anything else I can do for you? No that is it. Thank you very much.