turns: Hello how may I help you? Can you help with hotels? Sure thing I booked a hotel in NYC and I want to cancel it. Can you help? I cannot cancel reservations you have to call the hotel directly Ah, so are you only capable of making new reservations? Yes that's correct I see. I will let you know when I need to book something new then Okay I'll be here if you need me Thanks for the help! You're welcome have a nice day!