turns: Hello how may I help you? I need to book a room please okay, where would you like to book a room Toronto, downtown if possible Ok when are you traveling Next friday and saturday nights. I need a room with 2 beds I'm finding a Hilton with rooms on the first, third, fourth, and fifth floors I really need one on the second floor if possible Okay, I'm finding a Marriot with two beds on the second floor Perfect, I'll take that one done