turns: Hello how may I help you? Yes I need help with my hotel reservation. What can I help you with? Please cancel my reservation I made for the hotel in New York City I'm sorry, cancellations must be completed by contacting the hotel directly. Would you like the contact number for the hotel? Wait, why can't you just do it for me? You've done it for me before. I'm sorry, I can only make reservations and give information. I cannot cancel them. Would you like me to connect you with the hotel? Yes just connect me directly please. Is there anything else I can do for you today? No, I'll just have to talk to them. Thanks anyway. Ok, you will be connected momentarily. Have a great day