turns: Hello how may I help you? Can you help me with hotel rooms? Of course and what hotel is that? I actually wanted to cancel reservations I made previously. Can you help with that? What is the name of the hotel? The Marriott in NYC Oh, I'm sorry but I can not do that for you right now How should I go about canceling my reservation then? I suggest you must contact the hotel directly for you to cancel your reservations. Great, I will do that. Thanks for the help Your welcome and have a great day!