turns: Hello how may I help you? I need some room booking a hotel. Sure. Which hotel would you like to book a room? I want to get a room of a hotel downtown in Toronto. I need two beds on the second floor please. Smoking or non? Non-smoking please. Okay, there are two good options. The Fairmont Royal Oak at $90/night or the Toronto Yorkville starting at $109/night. Do they have the same star rating for reviews? Is one rated better? The Toronto Yorkville is the #1 hotel in Toronto Let's do that one! Saturday, June 29th please. Great! I've set up the room for you, that's 1 room, 2 beds in non-smoking room at the Toronto Yorkville checking in Saturday June 29, 2018 and checking out at 11am June 30, 2018. Perfect! Thanks you have been so helpful. I'm happy to help! Enjoy your trip! Thanks again. Please end session. Your have been so great.