turns: Hello how may I help you? Hi, I'm wondering if you can help me with booking a hotel Sure, which hotel? I need a hotel in Toronto Ok, how many rooms? I need one room, but I need two beds Ok, I have found one room on the second floor, is this ok? Yes, the second floor is perfect. Is it in downtown Toronto? Yes, downtown Toronto. Would you like me to book it? Yes please! Ok, it is confirmed.