turns: Hello how may I help you? I'd like to do something with a reservation Sure, how can I help Do you see my New York City reservation? Can you be more specific The reservation for my hotel in New York City for July 21st? First off what is your name John Doe Okay, hold on let me check our systems You're really dragging this out that's not good Yes, I see your reservation. What can I do for you? I'd like to cancel it I am not allowed to cancel I am just reservation bot Oh thanks anyway! no problem