turns: Hello how may I help you? help me with my reservation Sure, I can help you with your hotel reservation. How can I help? do you see my hotel reservation in New York City? Yes, for two next Friday night at Hotel XYZ in NYC can you cancel that? You must contact the hotel directly for cancellations. I am unable to cancel your reservation. ok find out their business hours for me There should be someone at the front desk 24 hrs. The number is 555-123-4567 ok transfer me now please You must call them directly