turns: Hello how may I help you? I have an inquiry about a booking what is this inquiry? I made recent reservations at a hotel in New York. I changed my mind and want to cancel those reservations I'm afraid you have to contact the hotel directly to cancel the reservation The thing is I did that and they referred me to you Thats should not be possible since I'm a reservation bot I think the person I spoke to on the phone made mistake then. Sorry! Okay Have a nice day You too