turns: Hello how may I help you? I need you to do something for me What do you want to do? I need you to cancel my reservation that I made for the hotel in New York City on the 28th of June Sorry I can't cancel that for you. You have to contact the hotel. I always thought I could cancel using you. Did this change recently? Yes we did sorry It's okay. What's the number to the hotel please 46988832428 Thanks so much! I'll call right now Okay sounds good