turns: Hello how may I help you? I would like to cancel my reservations. I understand you want to cancel your reservation but unfortunately I cannot do that directly. You must contact the hotel to process the cancellation. I made these reservations at the hotel in New York City. I can give you the telephone number for the hotel in New York City. Would that help? That would be helpful. Sure. The main line is 1-800-555-5557. What hours can I call in? The lobby is open 24 hours a day, 7 days a week to serve guests with any inquiry. Thanks for that. Anytime. Need anything else?