turns: Hello how may I help you? I would like to make some scheduling arrangements. Sure thing! I'd be happy to help you with that! I'd like to cancel my reservations that I made at the Hilton hotel in New York City. Unfortunately I can't help you with that. I can only book rooms, not cancel reservations. You'll have to contact the hotel directly to cancel a reservation. Thank you very much. I would like to get the contact number, then. The number for the Hilton in NYC is 555-555-5555. Thanks a lot! I'm going to give them a call as soon as this session is over with. They overcharged me. Can't trust those Hiltons. They should be able to resolve your issue for you. Is there anything else I can help you with? No, that's about it for me. Thanks a lot. Time to give them a call! Have a great day!