turns: Hello how may I help you? I need to cancel a reservation What type of reservation do you need to cancel? I need to cancel a hotel reservation that I made at the Marriott in New York City I apologize. I only have the capability to book hotel reservations, not cancel them. Oh no. Are you sure? I really don't want to get charged for this hotel Even though I cannot cancel the reservation, you could contact the hotel directly and cancel it with a live operator. Well, I will have to do that next. Thanks You are welcome. Is there anything else I can do for you? No, that is all for now Alright. Good luck!