turns: Hello how may I help you? I need some help booking a hotel please I can help you with that. Is there a particular hotel you would prefer Not really, but I'm looking for a hotel in downtown Toronto, and I'd like to be in a room on the second floor. Oh, and I need 2 beds. What are the dates that you need? I need it for the whole second week of July Okay, for those dates I have the Toronto Hilton or the Knights Inn The Toronto Hilton sounds good Okay, I have you booked in a double room on the second floor of the Toronto Hilton for seven nights in the second week of July. Is there anything else I can help you with? No, that was perfect, thank you Have a great day!