turns: Hello how may I help you? Hi I need help with a hotel reservation I can you with that. I can help you What hotel ? Can you please cancel my hotel reservations in New York City? I will search your reservation first. Checking it now.. Are you sure to cancel it ? Yes I would like to cancel it. Cancellation successful. Thanks. Can I also make a reservation for 2 at the Majestic Hotel in the same city? Yes I can do that Reservation done. Okay, thanks for your help. Welcome.