turns: Hello how may I help you? I can't make my hotel reservation So you are looking to cancel a hotel reservation? Yes Unfortunately I can't cancel reservations. You will have to contact the hotel directly. Okay. Can you give me the number to the NY location? Sure thing. The NY hotel number is 555-567-8910. Great. What are their hours? Their hours are 8am to 7pm EST. Thanks No problem. I hope to help you book another room soon.