turns: Hello how may I help you? I need to book a hotel Okay, I can help you with that! Which city would you like to book the hotel? Toronto, for next Saturday night I want two queen beds, and would like to be downtown on the second floor, not too high Okay, and for how many people? 2 kids, 2 adults I have the Hilton, Holiday Inn, and Marriot that match your needs. Which hotel would you like to book for? Marriott, I get rewards there Book it please, under the name smith Okay, please give me one moment. Is it booked? A room for 2 kids and 2 adults has been booked at the Marriott in Toronto for next Saturday night. The room includes 2 queen beds and is located on the 2nd floor. Your confirmation is 1231455. Awesome. 5hanks!