turns: Hello how may I help you? I want to cancel reservations. Is this a reservation for a hotel? Yes in New York City. I'm sorry, I can't help you do that. You must contact the hotel yourself. Okay, What's the number? The number is 555-666-1212. Or I can also just directly connect your call when we are finished. Your so helpful. That will be great. Is there anything else you need help with? That's only my concern. Thanks a lot. OK. I'll connect your call now. Good day.