turns: Hello how may I help you? I need help with a reservation please sure, can i get your reservation number? It's 4872568164. I need to cancel i apologize but you must contact the hotel directly to cancel You aren't able to cancel that for me? i am not authorized to do so Okay, can you give me the contact number that I can take care of that? please call 1-800-123-4567 Thank you for your help you're welcome