turns: Hello how may I help you? I need help with my hotel reservation What kind of help do you need? My business trip is now in Toledo ohio instead of new York city, so I need to cancel the reservation Sorry, I can't cancel your reservation. Do I have ot speak directly to the hotel for that, or can I transfer it to the same hotel chain in Toledo? You must contact the hotel directly for you to cancel your reservation. Ok, do you have that number Sorry, I don't have the number. Ok thank you Your welcome.