turns: Hello how may I help you? Can you help me with hotels? Yes I sure can I made a reservation for a hotel in NYC, but I need to cancel it. Can you do that? I'm sorry to say but I can't reverse reservations. You must contact the Hotel to sort that out. Ah, so I have to contact the hotel directly to sort it out? That's the case I'm afraid. Are you only able to help when booking new reservations then? For future reference You got it. I'm here to book as MANY reservations as possible. Great, thanks for the info! No, thank you for keeping me busy.