turns: Hello how may I help you? I need to make a reservation I understand, I can help. I have a group so I need 2 rooms on the same floor Ok, when is your stay? 6/6 to 6/13 I'm sorry, but I only have rooms on separate floors for those dates. ok. let's go ahead and book it Ok, To confirm, 2 rooms on separate floors for the dates selected? yes pls Ok i've made the booking. Enjoy.