turns: Hello how may I help you? i need to book some hotel rooms Sure. I can help. What hotel please? I need 3 rooms at a hilton please Okay. Let me check on that. Allow me a moment please. thank you Okay we have few room available. May I know what floor you want to book? as long as they are on the same floor it does not matter Okay. We have 2nd, 3rd and 4th. Can you specify what floor please? is the 4th the top floor? Yes. I found that the 4th is has only one room available. But I can reserve you on the 3rd. we still have 4 rooms. 3rd floor is fine Great. Booked now for you. anything else?