turns: Hello how may I help you? Yes I need to reserve a room Sure, what city will you be staying in? Nevermind scratch that I need to cancel my reservation in New York Oh, I see. Unfortunately I'm only designed to reserve rooms. Why can't you cancel for me? My system is only capable of making reservations, as cancellations are more complicated. I can get you the phone number to cancel directly with the hotel. Well  ok give that to me Sure, it is 456-456-4565. thanks so much! You're very welcome.