turns: Hello how may I help you? i need to book a flight Where are you going? anywhere in europe I've got flights to France, England, Germany and Italy. What would you like? which of those will be flights before next tuesday? England and Germany have flights leaving on Monday. ok, i'll take the germany flight then Ok, from your location there is a coach seat available for $5,299. can you bump me up to first class? Yes. I've bumped you up to first class. The ticket will be $10,999 awesome, thanks! You're welcome.