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Tahniah! En. Reza Razali tergolong antara 300 Tatler's GenT List 2022!
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Disebabkan sumbangan beliau semasa pandemik, Pengasas
Terato Tech Sdn Bhd
dan Silentmode, En Reza Razali telah tersenarai di dalam Tatler's GenT List 2022.
KitaJaga.co dibangunkan hasil inspirasi daripada kempen kibaran bendera putih yang pernah menjadi viral ketika perintah kawalan pergerakan (PKP) dahulu. Kempen ini kemudiannya dikembangkan dan ditambah baik sehingga menjadi KitaJaga.co seperti yang kita kenali sekarang.
Tatler's GenT List 2022 memberi penghargaan kepada 300 orang pemimpin yang membentuk masa depan Asia. Kesemua individu yang tersenarai merupakan entreprenur yang berjaya membawa perubahan yang positif di negara masing-masing.
Kini, Terato Tech telah melangkah lebih jauh dengan penghasilan Kita Jaga Malaysia, satu aplikasi dan laman sesawang yang mula mendapat perhatian umum sejak pandemik berlangsung.
Melalui aplikasi ini, orang ramai yang ingin meminta bantuan atau menghulurkan bantuan boleh ‘pin’ lokasi masing-masing di atas peta.
Bertepatan dengan nama aplikasi mereka, KitaJaga, penghasilan aplikasi ini membolehkan rakyat Malaysia saling ‘menjaga’ satu sama lain dan membantu orang lain terkesan dengan pandemik COVID-19.
Terato Tech telah dibangunkan pada tahun 2008 sebagai laman sesawang dan juga pembangun aplikasi. Syarikat ini juga telah bekerjasama dengan pelbagai jenama besar seperti Domino’s Pizza, Air Selangor dan CIMB Bank.
Mula terlibat dalam bidang IT seawal usia 7 tahun
Reza bukanlah baru berkecimpung di dalam bidang IT. Minat dalam bidang ini sudah berputik sejak beliau berada di bangku sekolah lagi. Ketika berusia 13 tahun, Reza telah menyertai kelab ‘Microsoft Young Programmers Club’. Kelab yang disertai kira-kira 50 orang inilah yang telah menggilap bakat Reza dalam bidang programming.
Pada tahun 2000, Reza telah membangunkan sebuah laman sesawang yang dikenali sebagai Terato.com. Walau bagaimanapun, Reza tidak menemui jalan untuk menjana pendapatan menerusi laman sesawang tersebut pada waktu tersebut. Namun, beliau mengekalkan terato.com dan menjadikan jenama tersebut sebagai hak miliknya.
Selepas menamatkan pengajian, Reza telah menubuhkan Terato Tech yang dikenali sehingga hari ini. Tidak dinafikan, apa yang berjaya dicapai merupakan hasil daripada kegairahan Reza sendiri dalam menuntut ilmu. Melalui syarikat ini, Reza mula melakukan inovasi yang bersesuaian dengan konsep mudah alih.
Bukan mudah pada awalnya – En. Reza
“Pada awalnya, kami tidak menyangka kempen bendera putih akan jadi sebesar ini. Sewaktu pandemik, data yang ada telah menunjukkan bahawa sekurang-kurangnya 5000 bendera baharu telah dikibarkan setiap hari.”
“Lebih mengejutkan, ada ramai rakyat Malaysia yang sanggup ke hadapan untuk membantu mereka dalam kesusahan. Bukan itu sahaja, ada juga yang menubuhkan kumpulan sukarelawan untuk mengutip barang yang didermakan untuk diagihkan kepada mereka yang memerlukan.”
Namun, bukan semuanya mudah untuk tim Terato. Ada juga yang menyalahgunakan aplikasi tersebut dan mula meminta perkara yang bukan-bukan seperti iPhone atau durian Musang King! Ini tidak lagi termasuk dengan segala ‘troll posting’ yang boleh dijumpai di dalam aplikasi KitaJaga.co.
Sama jugalah dengan individu yang tidak bertanggungjawab dan telah meletakkan banyak pin di atas peta pada satu-satu masa.
Namun, semua ini tidak mematahkan semangat tim Terato Tech. Jadi, mereka membangunkan mekanisme baharu yang dapat menapis semua ‘troll post’ dan juga posting yang meragukan supaya hanya yang benar-benar memerlukan bantuan sahaja dapat memuat naik permintaan mereka di KitaJaga.
Hulurkan bantuan melalui aplikasi KitaJaga
Kerjasama yang mantap antara tim Terato sendiri telah berjaya menjadikan KitaJaga sebagai salah satu laman sesawang dan aplikasi yang diyakini di negara kita.
“Apabila wujudnya satu loophole, kami akan berusaha untuk memperbaikinya secepat mungkin. Kami juga akan melakukan update pada pukul 8 malam setiap hari.” Tambah Reza Lagi.
KitaJaga juga tidak digerakkan oleh siapa-siapa melainkan rakyat Malaysia sendiri. Masyarakat setempatlah yang rela ke hadapan untuk membantu keluarga yang perlukan bantuan dalam komuniti mereka.
Melalui aplikasi ini, pengguna tidak perlu memandang jauh untuk menghulurkan sebarang bantuan.
Cuba buka aplikasi KitaJaga dan lihat dimanakan bendera putih dikibarkan. Jika anda mampu membantu, anda boleh hubungi individu yang meminta bantuan itu sendiri. Itulah idea di sebalik KitaJaga. Kalau bukan kita jaga kita, siapa lagi?
Kini, anda boleh lakukan lebih lagi di aplikasi Kita Jaga. Kenal pasti
nombor telefon scammer
, buat laporan
mengenai masalah gangguan air
dan juga
minta bantuan banjir
secara terus di laman sesawang dan aplikasi KitaJaga!
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31 October 2023

EXHIBIT A
1.  Apple as Agent

You appoint Apple Canada, Inc. (“Apple Canada”) as Your agent for the marketing and End-User download of
the Licensed and Custom Applications by End-Users located in the following region:

Canada

You appoint Apple Pty Limited (“APL”) as Your agent for the marketing and End-User download of the Licensed
and Custom Applications by End-Users located in the following regions:

Australia
New Zealand

You appoint Apple Inc. as Your agent pursuant to California Civil Code §§ 2295 et seq. for the marketing and
End-User download of the Licensed and Custom Applications by End-Users located in the following region:

United States

You appoint Apple Services LATAM LLC as Your agent pursuant to California Civil Code §§ 2295 et seq. for
the marketing and End-User download of the Licensed and Custom Applications by End-Users located in the
regions identified below, as updated from time to time via the App Store Connect site:

Argentina*
Anguilla
Antigua & Barbuda
Bahamas
Barbados
Belize
Bermuda
Bolivia*
Brazil*
British Virgin Islands

Cayman Islands
Chile*
Colombia*
Costa Rica*
Dominica
Dominican Republic*
Ecuador*
El Salvador*
Grenada
Guyana

Guatemala*
Honduras*
Jamaica
Mexico*
Montserrat
Nicaragua*
Panama*
Paraguay*
Peru*

  St. Lucia
St. Vincent & The
Grenadines
Suriname
Trinidad & Tobago
Turks & Caicos
Uruguay
Venezuela*

St. Kitts & Nevis

*Custom Applications are only available in these regions.

You appoint iTunes KK as Your agent pursuant to Article 643 of the Japanese Civil Code for the marketing and
End-User download of the Licensed and Custom Applications by End-Users located in the following region:

Japan

2.  Apple as Commissionaire

You appoint Apple Distribution International Ltd., as Your commissionaire for the marketing and End-User
download of the Licensed and Custom Applications by End-Users located in the following regions, as updated
from time to time via the App Store Connect site. For the purposes of this Agreement, "commissionaire" means
an agent who purports to act on their own behalf and concludes agreements in their own name but acts on
behalf of other persons, as generally recognized in many Civil Law legal systems.

Afghanistan
Albania
Algeria
Angola
Armenia
Austria
Azerbaijan
Bahrain*
Belarus

Belgium*
Benin
Bhutan
Bosnia and
Herzegovina
Botswana
Brunei
Bulgaria*
Burkina-Faso

Cambodia
Cameroon
Cape Verde
Chad
China*
Congo (Democratic
Republic of)
Congo (Republic of)
Cote d’Ivoire

Croatia
Cyprus*
Czech Republic
Denmark*
Egypt*
Estonia*
Fiji
Finland*
France*

31 October 2023

Gabon
Gambia
Georgia
Germany*
Ghana
Greece*
Guinea-Bissau
Hong Kong*
Hungary
Iceland*
India
Indonesia
Iraq
Ireland*
Israel*
Italy*
Jordan
Kazakhstan
Kenya
Korea*
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia*
Lebanon

Liberia
Libya
Lithuania*
Luxembourg*
Macau
Macedonia
Madagascar
Malawi
Malaysia*
Maldives
Mali
Malta, Republic of*
Mauritania
Mauritius
Micronesia, Fed
States of
Moldova
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands*

Niger
Nigeria
Norway*
Oman
Pakistan
Palau
Papua New Guinea
Philippines*
Poland
Portugal
Qatar*
Romania*
Russia*
Rwanda
Sao Tome e
Principe
Saudi Arabia*
Senegal
Serbia
Seychelles
Sierra Leone
Singapore*
Slovakia*
Slovenia*
Solomon Islands
South Africa

Spain*
Sri Lanka
Swaziland
Sweden*
Switzerland*
Taiwan*
Tajikistan
Tanzania
Thailand*
Tonga
Tunisia
Türkiye*
Turkmenistan
UAE*
Uganda
Ukraine*
United Kingdom*
Uzbekistan
Vanuatu
Vietnam*
Yemen
Zambia
Zimbabwe

*Custom Applications are only available in these regions.

31 October 2023

EXHIBIT B

1. If taxes apply, Apple shall collect and remit to the competent tax authorities the taxes described in Section
3.2 of Schedule 2 for sales of the Licensed Applications to End-Users and in Section 3.2 of Schedule 3 for
sales of the Custom Applications to the Custom App Distribution Customers located in the following regions, as
updated from time to time via the App Store Connect site:

Albania
Armenia
Australia
Austria
Bahamas
Bahrain
Barbados
Belarus
Belgium
Bosnia and
Herzegovina
Bulgaria
Canada
Cambodia**
Cameroon
Chile
China*
Colombia
Croatia
Cyprus

Czech Republic
Denmark
Egypt
Estonia
Finland
France
Georgia
Germany
Ghana
Greece
Hungary
Iceland
India
Indonesia**
Ireland
Italy
Kazakhstan
Kenya
Korea**
Kosovo
Kyrgyzstan**
Latvia

Lithuania
Luxembourg
Malaysia
Malta, Republic of
Mexico****
Moldova
Netherlands
New Zealand
Nigeria
Norway
Oman
Poland
Portugal
Romania
Russia***
Saudi Arabia
Serbia
Singapore**

Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Tajikistan**
Tanzania
Thailand**
Türkiye
Ukraine
United Arab
Emirates
Uganda
United Kingdom
United States
Uruguay†
Uzbekistan**
Vietnam
Zimbabwe

* Except for certain taxes to be collected as required by the Chinese government, Apple shall not collect or
remit additional taxes or levies in China.  You understand and agree that You shall be solely responsible for the
collection and remittance of any taxes as may be required by local law.
** Solely applicable to non-resident Developers. Apple shall not collect and remit taxes for local Developers,
and such developers shall be solely responsible for the collection and remittance of such taxes as may be
required by local law. Solely for purposes of determining the commissions to which Apple is entitled from local
Developers, Apple will estimate the VAT amount based on information local Developers provide for their tax
category selection. The estimated tax will be deducted from the price payable by End-Users for Licensed
Applications prior to the calculation of Apple's commission.
*** Solely applicable to non-resident Developers. Apple shall not collect and remit taxes for local Developers,
and such developers shall be solely responsible for the collection and remittance of such taxes as may be
required by local law.
**** Solely applicable to Developers who are not registered with the local tax authorities for VAT purposes in
Mexico. For Developers who are registered for VAT purposes in Mexico, Apple shall collect and remit (i) the
total VAT amount to local corporations and foreign residents, and (ii) the applicable VAT amount to local
individuals and the remaining VAT amount to the local tax authorities, in accordance with local law.
Developers shall be responsible for the remittance of such VAT to competent tax authorities as may be
required by local law.
† Except for certain taxes on digital transactions that Apple must collect as required by the Uruguayan
government, Apple shall not collect or remit additional taxes or levies in Uruguay. You understand and agree
that You shall be solely responsible for the collection and remittance of any taxes imposed on Your earnings as
may be required by local law.

2. Apple shall not collect and remit the taxes described in Section 3.2 of Schedule 2 for sales of the
Licensed Applications to End-Users and in Section 3.2 of Schedule 3 for sales of the Custom Applications to
the Custom App Distribution Customers located in the regions not listed above in Section 1 of this Exhibit B.

31 October 2023

You shall be solely responsible for the collection and remittance of such taxes as may be required by local
law.

31 October 2023

EXHIBIT C

1. AUSTRALIA

1.1 General

(a) Terms defined in the A New Tax System (Goods and Services Tax) Act 1999 (“GST Act”) have the same

meaning when used in this Section 1.
(b) This Section 1 of Exhibit C survives the termination of the Agreement.

1.2 Delivery of Licensed and Custom Applications to End-Users in Australia

Where You designate APL to allow access to the Licensed and Custom Applications to End-Users in Australia:

1.2.1  You shall indemnify and hold Apple harmless against any and all claims by the Commissioner of
Taxation (“Commissioner”) for nonpayment or underpayment of GST under the A New Tax System (Goods and
Services Tax) Act 1999 (“GST Act”) and for any penalties and / or interest thereon. In addition, You shall
indemnify and hold Apple harmless against any penalties imposed by the Commissioner for failing to register
for GST in Australia.

1.2.2  Goods and Services Tax (GST)

(a) General

(i) This Section 1.2 of Exhibit C applies to supplies made by You, through APL, as agent, to End-
Users in Australia under Schedule 2 and Schedule 3. Terms defined in the GST Act have the
same meaning when used in this Section 1.2.

(ii) Unless expressly stated otherwise, any sum payable or amount used in the calculation of a sum

payable under Schedule 2 and Schedule 3 has been determined without regard to GST and
must be increased on account of any GST payable under this Section 1.2.

(iii) If any GST is payable on any taxable supply made under Schedule 2 and Schedule 3 by a

supplier to a recipient, the recipient must pay the GST to the supplier at the same time and in
the same manner as providing any monetary consideration. For the avoidance of doubt, this
includes any monetary consideration that is deducted by APL as commission in accordance
with Section 3.4 of Schedule 2 and Section 3.4 of Schedule 3.

(iv) The amount recoverable on account of GST under this clause by APL will include any fines,

penalties, interest and other charges.

(v) This Section 1 of Exhibit C survives the termination of the Agreement.

(b) Australian Resident Developers

If You are a resident of Australia, then:

(i) It is a condition of Schedule 2 and Schedule 3 that You have an Australian Business Number

(“ABN”) and are registered for GST or have submitted an application to register for GST to the
Commissioner with an effective GST registration date of no later than the date of Schedule 2
and Schedule 3. You will provide Apple with satisfactory evidence of Your ABN and GST
registration (by uploading to Apple, using the App Store Connect site, a copy of Your GST
registration or print-out from the Australian Business Register) within 30 days of Schedule 2 and

31 October 2023

Schedule 3. You warrant that You will notify Apple if You cease to hold a valid ABN or be
registered for GST.

(ii) You and APL agree to enter into an arrangement for the purposes of s.153-50 of the GST Act.

You and APL further agree that for taxable supplies made by You, through APL as agent, to any
End-User:

(A) APL will be deemed as making supplies to any End-User;

(B) You will be deemed as making separate, corresponding supplies to APL;

(C) APL will issue to any End-User, in APL’s own name, all tax invoices and adjustment notes

relating to supplies made under section 1.2.2(b)(ii)(A);

(D) You will not issue to any End-User any tax invoices or adjustment notes relating to taxable
supplies made under section 1.2.2(b)(ii)(A);

(E) APL will issue a recipient created tax invoice to You in respect of any taxable supplies made by

You to APL under Schedule 2 and Schedule 3, including taxable supplies made under section
1.2.2(b)(ii)(B); and

(F) You will not issue a tax invoice to APL in respect of any taxable supplies made by You to APL

under Schedule 2 and Schedule 3, including taxable supplies made under section
1.2.2(b)(ii)(B).

(c) Non-resident Developers

If You are a non-resident of Australia, then:

(i) You and APL agree that APL will treat all supplies made by You through APL as Your agent to
End-Users in Australia as “inbound intangible consumer supplies” (as defined in the GST Act)
made through APL;

(ii) APL will issue to any End-User, in APL’s own name, all tax invoices and adjustment notes

relating to taxable supplies made by You through APL as Your agent; and

(iii) You will not issue to any End-User any tax invoices or adjustment notes relating to taxable
supplies made by You through APL as Your agent.

1.3 Australian Developers – Delivery of Licensed and Custom Applications to End-Users and Custom
App Distribution Customers Outside Australia

If You are a resident of Australia and You appoint Apple as Your agent or commissionaire for the marketing
and End-User and Custom App Distribution Customer download of the Licensed and Custom Applications by
End-Users and Custom App Distribution Customers located outside of Australia, it is a condition of this contract
that You confirm that You have an Australian Business Number (“ABN”) and are registered for GST under the
A New Tax System (Goods and Services Tax Act 1999 (“GST Act”).  You will provide Apple with satisfactory
evidence of Your ABN and GST registration (by uploading to Apple, using the App Store Connect site, a copy
of Your GST registration or print-out from the Australian Business Register) within 30 days of Schedule 2 and
Schedule 3. You warrant that You will notify Apple if You cease to hold a valid ABN or be registered for GST.

31 October 2023

2. BRAZIL

Delivery of Licensed and Custom Applications to End-Users and Custom App Distribution Customers
in Brazil

Where You designate Apple Services LATAM LLC to allow access to the Licensed and Custom Applications to
End-Users and Custom App Distribution Customers in Brazil:

(A) General

2.1 You acknowledge and agree that You have the sole responsibility for: (i) any indirect taxes liability
(including but not limited to goods and services taxes), with respect to delivery on Your behalf of Your Licensed
and Custom Applications to End-Users and Custom App Distribution Customers by Apple; (ii) filing of indirect
tax returns and payment of indirect taxes to the Brazilian government, if applicable; and (iii) determining
independently, or in consultation with Your own tax advisor, Your taxpayer status and tax payment obligations
for indirect tax purposes.

2.2 You authorize, consent to, and acknowledge that Apple may use a third party in Brazil, an Apple
subsidiary and/or a third party vendor (the “Collecting Entity”), to collect any amounts from End-Users or
Custom App Distribution Customers for the Licensed or Custom Applications and remit such amounts out of
Brazil to Apple to enable the remittance of Your proceeds to You.

2.3 To the extent withholding taxes are applicable on remittances out of Brazil of the prices payable by End
Users or Custom App Distribution Customers for the Licensed or Custom Applications, the Collecting Entity will
deduct the full amount of such withholding tax from the gross amount owed to You by Apple and will pay the
amount withheld to the competent Brazilian tax authorities in Your name. The Collecting Entity will use
commercially practical efforts to issue the respective withholding tax forms, which will be provided to You by
Apple as provided in the Brazilian tax law. You are solely responsible for providing any additional
documentation required by the tax authorities in Your region to be able to claim any foreign tax credits, if
applicable.

(B) Non-Resident Developers

2.4 If You are not a resident of Brazil and to the extent withholding taxes are applicable on the remittances
out of Brazil of the gross amount owed to You, You may provide to Apple Your region of residence certificate or
equivalent documentation to claim a reduced rate of withholding tax under an applicable income tax treaty
between Your region of residence and Brazil. The Collecting Entity will apply a reduced rate of withholding tax,
if any, as provided in the applicable income tax treaty between Your region of residence and Brazil, only after
You furnish Apple with the documentation as required under that income tax treaty or otherwise satisfactory to
Apple, which is sufficient to establish Your entitlement to that reduced rate of withholding tax.  You
acknowledge that the reduced rate will only take effect after Apple approves and accepts the tax residence
certificate or equivalent documentation provided by You.  Notwithstanding section 3.3 of Schedule 2 and
section 3.3 of Schedule 3, if Your funds will be remitted out of Brazil prior to receipt and approval by Apple of
such tax documentation, the Collecting Entity may withhold and remit to the competent tax authorities the full
amount of withholding tax unreduced by any tax treaty, and Apple will not refund to You any amount of such
taxes withheld and remitted.

You will indemnify and hold Apple and the Collecting Entity harmless against any and all claims by any
competent tax authority for any underpayment of any such withholding or similar taxes, and any penalties
and/or interest thereon, including, but not limited to, underpayments attributable to any erroneous claim or
representation by You as to Your entitlement to, or Your actual disqualification for, the benefit of a reduced rate
of withholding tax.

(C) Resident Developers

31 October 2023

2.5  If You are a resident of Brazil, You must update Your account with Your respective Brazilian taxpayer
number (CNPJ or CPF, as applicable). You acknowledge that by not providing Your respective Brazilian
taxpayer number, Your Licensed and Custom Applications may be removed from the Brazilian Store until such
time as Your Brazilian taxpayer number is provided.

3. CANADA

Delivery of Licensed and Custom Applications to End-Users in Canada

If You are a resident of Canada, You must add to or update Your account with Your Canadian GST/HST
number.  If You are a resident of Quebec, You must also add or update Your account with Your Quebec QST
number.

Where You designate Apple Canada to allow access to the Licensed and Custom Applications to End-Users in
Canada:

3.1  General

You shall indemnify and hold Apple harmless against any and all claims by the Canada Revenue Agency (the
“CRA”), Ministere du Revenu du Quebec (the “MRQ”) and the tax authorities of any province that has a
provincial retail sales tax (“PST”) for any failure to pay, collect or remit any amount(s) of goods and services
tax/harmonized sales tax (“GST/HST”) imposed under the Excise Tax Act (Canada) (The “ETA”), Quebec
Sales Tax (“QST”) or PST and any penalties and/or interest thereon in connection with any supplies made by
Apple Canada to End-Users in Canada on Your behalf and any supplies made by Apple Canada to You.

3.2  GST/HST

(a) This Section 3.2 of Exhibit C applies with respect to supplies made by You, through Apple Canada, as
agent to End-Users in Canada. Terms defined in the ETA have the same meaning when used in this Section
3.2. Apple Canada is registered for GST/HST purposes, with GST/HST Registration No. R100236199.

(b) If You are a resident of Canada or are a non-resident of Canada that is required to register for GST/HST
purposes pursuant to the ETA, it is a condition of Schedule 2 and Schedule 3, that You are registered for
GST/HST or have submitted an application to register for GST/HST to the CRA with an effective GST/HST
registration date of no later than the date of Schedule 2 and Schedule 3. You shall provide Apple Canada with
satisfactory evidence of Your GST/HST registration (e.g., a copy of Your CRA confirmation letter or print-out
from the GST/HST Registry on the CRA web site) at Apple Canada’s request. You warrant that You will notify
Apple Canada if You cease to be registered for GST/HST.

(c) If You are registered for GST/HST purposes, You, by executing Schedule 2 and Schedule 3, (i) agree to
enter into the election pursuant to subsection 177(1.1) of the ETA to have Apple Canada collect, account for
and remit GST/HST on sales of Licensed Applications and Custom Applications made to End-Users in Canada
on Your behalf and have completed (including entering its valid GST/HST registration number), signed and
returned to Apple Canada Form GST506 (accessible on the App Store Connect site); and (ii) acknowledge that
Apple will deduct from your remittance the applicable Canadian GST/HST and QST, based on Your address in
Canada, on the commission payable by You to Apple.

(d) If You are not registered for GST/HST purposes, by executing Schedule 2 and Schedule 3, and not
completing, signing and returning Form GST506 to Apple Canada, You (i) certify that You are not registered for
GST/HST purposes; (ii) certify that You are not resident in Canada and do not carry on business in Canada for
purposes of the ETA; (iii) acknowledge that Apple Canada will charge, collect and remit GST/HST on sales of
Licensed Applications and Custom Applications to End-Users in Canada made on Your behalf; (iv)
acknowledge that the commission payable by You to Apple Canada is zero-rated for GST/HST purposes (i.e.,
GST/HST rate is 0%); and (v) agree to indemnify Apple for any GST/HST, interest and penalty assessed

31 October 2023

against Apple Canada if it is determined that You should have been registered for GST/HST purposes such
that the commission fees charged by Apple Canada were subject to GST/HST.

3.3  Quebec Sales Tax

Terms defined in an Act respecting the Quebec Sales Tax (the “QSTA”) have the same meaning when used in
this Section 3.3 of Exhibit C.

(a) If You are a resident of Quebec, it is a condition of Schedule 2 and Schedule 3, that You are registered
for QST or have submitted an application to register for QST to the MRQ with an effective QST registration
date of no later than the date of Schedule 2 and Schedule 3. You shall provide Apple Canada with satisfactory
evidence of Your QST registration (e.g., a copy of Your MRQ confirmation letter or print-out from the QST
Registry on the MRQ web site) at Apple Canada’s request. You warrant that You will notify Apple Canada if
You cease to be registered for QST.

(b) If You are a resident of Quebec, You, by executing Schedule 2 and Schedule 3, (i) certify that You are
registered for QST; (ii) agree to enter into the election pursuant to section 41.0.1 of the QSTA to have Apple
Canada collect, account for and remit QST on sales of Licensed Applications and Custom Applications to End-
Users in Quebec made on Your behalf and have completed (including entering its valid QST registration
number), signed and returned to Apple Canada Form FP2506-V; and (iii) acknowledge that Apple Canada will
not charge, collect or remit QST on sales of Licensed Applications and Custom Applications made on Your
behalf to End-Users located outside Quebec on the assumption that the End-Users are not resident in Quebec
and not registered for QST purposes such that the sales are zero-rated for QST purposes.

(c) If You are not a resident of Quebec, by executing Schedule 2 and Schedule 3, and not completing,
signing and returning Form FP2506-V to Apple Canada, You (i) certify that You are not resident in Quebec; (ii)
certify that You do not have a permanent establishment in Quebec; and (iii) acknowledge Apple will charge,
collect and remit QST on sales of Licensed Applications and Custom Applications to End-Users in Quebec
made on Your behalf.

3.4  PST

This Section 3.4 of Exhibit C applies to supplies of Licensed and Custom Applications made by You, through
Apple Canada, as agent, to End-Users in any province that has or that adopts a PST. You acknowledge and
agree that Apple Canada may charge, collect and remit applicable PST on sales of Licensed and Custom
Applications made to End-Users in such provinces by Apple Canada on Your behalf.

4. CHILE

Chilean Developers - Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers in or outside Chile

If You are a resident of Chile, Apple will apply VAT on the commission payable by You to Apple to be deducted
from Your remittance, pursuant to Chilean tax regulations, unless you confirm that you are a VAT taxpayer in
such region and provide proof of your VAT status.

5. JAPAN

(A) Delivery of Licensed and Custom Applications to End-Users in Japan

Where You designate iTunes KK to allow access to the Licensed and Custom Applications to End-Users in
Japan:

31 October 2023

5.1  You acknowledge and agree that You have the sole responsibility for: (i) consumption tax output liability, if
any, with respect to delivery on Your behalf of Your Licensed and/or Custom Applications to End-Users by
iTunes KK; (ii) filing of consumption tax returns and payment of consumption tax to the Japanese government,
if applicable; and (iii) determining independently, in consultation with Your own tax advisor, Your taxpayer
status and tax payment obligations, and appointing your own tax administrator for consumption tax purposes. If
iTunes KK is requested by the Japanese tax authority as your tax administrator in Japan to collect, pay or file
your taxes in Japan, iTunes KK will not be able to assist you and you agree that you will appoint your own tax
administrator as soon as possible. Your remittance payment under section 3.5 of Schedule 2 and section 3.5 of
Schedule 3 may not be made for Your applicable Licensed or Custom Applications until such time as You
appoint your own tax administrator.

5.2  Commissions charged by iTunes KK to Japan resident developers will include consumption tax.

(B)  Japan Developers – Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers Outside Japan

If Your principal or headquarters’ office is located in Japan and You appoint Apple as Your agent or
commissionaire for the marketing and End-User and Custom App Distribution Customer download of the
Licensed and Custom Applications by End-Users and Custom App Distribution Customers located outside of
Japan, You shall reverse charge any Japanese consumption tax that is payable on the commissions received
by Apple in consideration for its services as Your agent or commissionaire under Schedule 2 and Schedule 3.

6. KOREA

Korean Developers – Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers in Korea

If You are a resident of Korea and You appoint Apple Distribution International Ltd. as Your agent or
commissionaire to deliver Licensed and Custom Applications to End-Users and Custom App Distribution
Customers in Korea, it is a condition of Schedule 2 and Schedule 3 that You have a Korean Business
Registration Number (“BRN”) or a Registration Number with Korean National Tax Service (collectively “Korean
Tax ID”).

You must update Your account with Your respective Korean Tax ID when prompted in App Store Connect. You
acknowledge that by not providing Your respective Korean Tax ID, Your Licensed or Custom Applications may
be removed from the Korean Store or Your remittance payment under section 3.5 of Schedule 2 and section
3.5 of Schedule 3 may not be made for Your applicable Licensed or Custom Applications until such time as
Your Korean Tax ID is provided.

At Apple Distribution International Ltd.’s request, You will provide Apple with satisfactory evidence of Your
Korean Tax ID (e.g., business registration certificate or print-out from the Korean National Tax Service's Home
Tax website). You warrant that You will notify Apple if You cease to hold a valid Korean Tax ID.

In order to comply with Apple’s obligations under applicable law to validate Your Korean Tax ID, Apple will use
a service provider to complete the validation process and will transfer Your Korean Tax ID to our service
provider for such purpose. Any personal data collected by Apple will be treated in accordance with Apple’s
Privacy Policy which can be viewed at http://www.apple.com/legal/privacy.

If You do not provide a valid Korean Tax ID to Apple, Apple reserves the right to charge Korean VAT on any
services provided to You under this Agreement.

31 October 2023

7. MALAYSIA

Malaysian Developers – Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers in or outside Malaysia

If You are a resident of Malaysia and You appoint Apple as Your agent or commissionaire to deliver Licensed
and Custom Applications to End-Users and Custom App Distribution Customers in the jurisdictions specified in
Exhibit A, pursuant to Malaysian tax regulations, Apple will apply Malaysia Service Tax on the commission
payable by You to Apple to be deducted from Your remittance.

8. MEXICO

Mexican Developers – Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers in or outside Mexico

If You are a resident of Mexico, Apple will apply VAT on the commission payable by You to Apple to be
deducted from Your remittance, pursuant to Mexican tax regulations. Apple will issue the corresponding invoice
for such commission.

Apple also will apply the withholding income tax rate applicable to individuals on remittances for sales of the
Licensed and Custom Applications to End-Users and Custom App Distribution Customers located in or outside
Mexico, pursuant to Mexican tax regulations. Apple will deduct the full amount of such withholding income tax
from the gross amount owed to You by Apple and will pay the amount withheld to the competent Mexican tax
authorities.

If You are registered and have a valid tax ID in Mexico (known as the R.F.C), You must provide Apple with a
copy of Your Mexican tax ID registration by uploading it using the App Store Connect tool. You warrant that
You will notify Apple if You cease to hold a valid tax ID.  If You do not provide proof to Apple of Your Mexican
tax ID, Apple will apply the highest income tax rate in accordance with Mexican tax regulations.

9. NEW ZEALAND

9.1 General

(a)  Terms defined in the Goods and Services Tax Act 1985 (“GST Act 1985”) have the same meaning when
used in Section 9 of Exhibit C.

(b) This Section 9 of Exhibit C survives the termination of the Agreement.

9.2 Delivery of Licensed and Custom Applications to End-Users and Custom App Distribution
Customers in New Zealand

Where You designate APL to allow access to the Licensed and Custom Applications to End-Users and Custom
App Distribution Customers in New Zealand:

9.2.1 General

(a) You shall indemnify and hold APL harmless against any and all claims by the Inland Revenue for
nonpayment or underpayment of GST under the GST Act 1985 and for any penalties and/or interest thereon.

(b) This Section 9.2 of Exhibit C applies to supplies made by You, through APL as agent, to any End User or
Custom App Distribution Customer who is resident in New Zealand.

31 October 2023

(c) You and Apple agree that APL is the operator of the electronic marketplace in respect of supplies made
by You, through APL as agent, to any End-User or Custom App Distribution Customer who is resident in New
Zealand, and is treated as the supplier of those supplies under s. 60C of the GST Act 1985 for GST purposes.

9.2.2 Resident Developers

(a) If You are a resident of New Zealand, You and APL agree under s.60(1C) of the GST Act 1985 that
supplies of services made by You through APL as agent to any End-User or Custom App Distribution Customer
resident in New Zealand, are treated as 2 separate supplies for GST purposes, being—

(i) a supply of services from You to APL; and

(ii) a supply of those services from APL to the End-User or Custom App Distribution Customer resident
in New Zealand.

(b) You and APL acknowledge that the supply of services from You to APL for GST purposes under Section
9.2.2(a)(i) of this Exhibit C is not subject to GST under the GST Act 1985.

9.2.3 Non Resident Developers

(a) If You are a non resident of New Zealand, You and Apple agree under s. 60(1B) of the GST Act 1985 that
supplies of services made by You through APL as agent to any End-User or Custom App Distribution Customer
resident in New Zealand, are treated as 2 separate supplies for GST purposes, being –

(i) a supply of services from You to APL; and

(ii) a supply of those services from APL to the End-User or Custom App Distribution Customer resident

in New Zealand.

(b) You and APL acknowledge that the supply of services from You to APL for GST purposes under Section
9.2.3(a)(i) of this Exhibit C is not subject to GST under the GST Act 1985.

9.2.4 APL will issue to any End-User or Custom App Distribution Customer, in APL’s own name, the required
documentation relating to supplies made under Section 9 of this Exhibit C.

9.2.5 You will not issue to any End-User or Custom App Distribution Customer any documentation relating to
supplies made under Section 9.2 of this Exhibit C.

9.3 New Zealand Developers – Delivery of Licensed and Custom Applications to End-Users and
Custom App Distribution Customers Outside New Zealand

If You are a resident of New Zealand and You appoint Apple as Your agent or commissionaire for the
marketing and End-User and Custom App Distribution Customer download of the Licensed and Custom
Applications by End-Users and Custom App Distribution Customers located outside of New Zealand, You and
Apple agree that under s.60C and 60(1C) of the GST Act 1985, supplies of services made by You through
Apple as agent to any End-User or Custom App Distribution Customer resident outside of New Zealand are
treated as 2 separate supplies for GST purposes under the GST Act 1985, being –

(i) a supply of services from You to Apple; and

(ii) a supply of those services from Apple to the End-User or Custom App Distribution Customer
resident outside of New Zealand.

You and Apple acknowledge that the deemed supply of services from You to Apple under (i) above will not
result in a GST cost to Apple under the GST Act 1985.

31 October 2023

10. SINGAPORE

Singapore Developers – Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers in or outside Singapore

If You are a resident of Singapore and You appoint Apple as Your agent or commissionaire to deliver Licensed
and Custom Applications to End-Users and Custom App Distribution Customers in the jurisdictions specified in
Exhibit A, it is a condition of Schedule 2 and Schedule 3 that You confirm to Apple whether You are registered
for Singapore GST. If You are registered for GST, You are required to provide Your Singapore GST registration
number upon request.

If You are not registered for Singapore GST or do not provided Your Singapore GST registration number to
Apple, pursuant to Singapore tax regulations, Apple will apply Singapore GST on the commission payable by
You to Apple to be deducted from Your remittance.

11. TAIWAN

Delivery of Licensed and Custom Applications to End-Users and Custom App Distribution Customers
in Taiwan

If You file Income Tax in Taiwan and You appoint Apple Distribution International Ltd. as Your agent or
commissionaire to deliver Licensed and Custom Applications to End-Users and Custom App Distribution
Customers in Taiwan, it is a condition of Schedule 2 and Schedule 3 that You provide Apple your unified
business number in Taiwan if you are business or your personal identification card number in Taiwan if You are
an individual (collectively “Taiwan Tax ID”).

12. THAILAND

Thailand Developers – Delivery of Licensed and Custom Applications to End-Users and Custom App
Distribution Customers in Thailand

If You are a resident of Thailand and You appoint Apple as Your agent or commissionaire to deliver Licensed
and Custom Applications to End-Users and Custom App Distribution Customers in the jurisdictions specified in
Exhibit A, it is a condition of Schedule 2 and Schedule 3 that You confirm to Apple whether You are registered
for Thailand VAT. If You are registered for VAT, You are required to provide Your Thailand VAT registration
number upon request.

If You are not registered for Thailand VAT or do not provide Your Thailand VAT registration number to Apple,
pursuant to Thailand tax regulations, Apple will apply Thailand VAT on the commission payable by You to
Apple to be deducted from Your remittance with respect to your sales to Thailand customers.

13. UNITED STATES

Delivery of Licensed and Custom Applications to End-Users in the United States

Where You designate Apple Inc. to allow access to the Licensed and Custom Applications to End-Users in the
United States:

13.1  If You are not a resident of the United States for U.S. federal income tax purposes, You will complete
Internal Revenue Service Form W-8BEN and/or any other required tax forms and provide Apple with a copy of
such completed form(s), and any other information necessary for compliance with applicable tax laws and
regulations, as instructed on the App Store Connect site.

31 October 2023

13.2  If Apple, in its reasonable belief, determines that any state or local sales, use or similar transaction tax
may be due from Apple or You in connection with the sale or delivery of any of the Licensed and Custom
Applications, Apple will collect and remit those taxes to the competent tax authorities. To the extent that the
incidence of any such tax, or responsibility for collecting that tax, falls upon You, You authorize Apple to act on
Your behalf in collecting and remitting that tax, but to the extent that Apple has not collected any such tax, or
has not received reimbursement for that tax, from End-Users, You shall remain primarily liable for the tax, and
You will reimburse Apple for any tax payments that Apple is required to make, but is not otherwise able to
recover.

13.3  In the event that You incur liability for income tax, franchise tax, business and occupation tax, or any
similar taxes based on Your income, You shall be solely responsible for that tax.

14. END-USERS IN REGIONS LISTED IN EXHIBIT A, SECTION 2

Delivery of Licensed and Custom Applications to End-Users in regions listed in Exhibit A, Section 2

Where You designate Apple Distribution International Ltd., located at Hollyhill Industrial Estate, Hollyhill, Cork,
Republic of Ireland, to allow access to the Licensed and Custom Applications to End-Users in Exhibit A,
Section 2:

You acknowledge that in the event Apple Distribution International Ltd. is subject to any sales, use, goods and
services, value added, or other tax or levy with respect to any remittance to You, the full amount of such tax or
levy shall be solely for Your account. For the avoidance of doubt, any invoice issued by You to Apple
Distribution International Ltd. will be limited to amounts actually due to You, which amounts shall be inclusive of
any value added or other tax or levy as set forth above. You will indemnify and hold Apple harmless against
any and all claims by any competent tax authorities for any underpayment of any such sales, use, goods and
services, value added, or other tax or levy, and any penalties and/or interest thereon.

31 October 2023

EXHIBIT D

Instructions for Minimum Terms of Developer’s End-User License Agreement

1. Acknowledgement: You and the End-User must acknowledge that the EULA is concluded between You
and the End-User only, and not with Apple, and You, not Apple, are solely responsible for the Licensed and
Custom Applications and the content thereof. The EULA may not provide for usage rules for Licensed and
Custom Applications that are in conflict with, the Apple Media Services Terms and Conditions or the Volume
Content Terms as of the Effective Date (which You acknowledge You have had the opportunity to review).

2. Scope of License: Each license granted to the End-User for the Licensed and Custom Applications must
be limited to a non-transferable license to use the Licensed or Custom Application on any Apple-branded
Products that the End-User owns or controls and as permitted by the Usage Rules set forth in the Apple Media
Services Terms and Conditions, except that such Licensed Application may be accessed and used by other
accounts associated with the purchaser via Family Sharing, volume purchasing, or Legacy Contacts. Solely in
connection with certain Apple licensed software, the EULA must authorize a Custom App Distribution
Customer to distribute a single license of Your free Custom Applications to multiple End-Users.

3. Maintenance and Support: You must be solely responsible for providing any maintenance and support
services with respect to the Licensed and Custom Applications, as specified in the EULA, or as required under
applicable law. You and the End-User must acknowledge that Apple has no obligation whatsoever to furnish
any maintenance and support services with respect to the Licensed and Custom Applications.

4. Warranty: You must be solely responsible for any product warranties, whether express or implied by law,
to the extent not effectively disclaimed. The EULA must provide that, in the event of any failure of the Licensed
or Custom Applications to conform to any applicable warranty, the End-User may notify Apple, and Apple will
refund the purchase price for such Application to that End-User; and that, to the maximum extent permitted by
applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed and
Custom Applications, and any other claims, losses, liabilities, damages, costs or expenses attributable to any
failure to conform to any warranty will be Your sole responsibility.

5. Product Claims: You and the End-User must acknowledge that You, not Apple, are responsible for
addressing any claims of the End-User or any third party relating to the Licensed and Custom Applications or
the end- user’s possession and/or use of the Licensed and Custom Applications, including, but not limited to: (i)
product liability claims; (ii) any claim that the Licensed or Custom Application fails to conform to any applicable
legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar
legislation, including in connection with Your Licensed Application’s use of the HealthKit and HomeKit
frameworks. The EULA may not limit Your liability to the End-User beyond what is permitted by applicable law.

6. Intellectual Property Rights: You and the End-User must acknowledge that, in the event of any third
party claim that the Licensed or Custom Application or the End-User’s possession and use of the Licensed or
Custom Application infringes that third party’s intellectual property rights, You, not Apple, will be solely
responsible for the investigation, defense, settlement and discharge of any such intellectual property
infringement claim.

7. Legal Compliance: The End-User must represent and warrant that (i) the end-user is not located in a
region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as
a “terrorist supporting” region; and (ii) the end-user is not listed on any U.S. Government list of prohibited or
restricted parties.

8. Developer Name and Address: You must state in the EULA Your name and address, and the contact
information (telephone number; E-mail address) to which any End-User questions, complaints or claims with
respect to the Licensed and Custom Applications should be directed.

9. Third Party Terms of Agreement: You must state in the EULA that the End-User must comply with
applicable third party terms of agreement when using Your Application, e.g., if You have a VoIP application,

31 October 2023

then the End-User must not be in violation of their wireless data service agreement when using Your
Application.

10. Third Party Beneficiary: You and the End-User must acknowledge and agree that Apple, and Apple’s
subsidiaries, are third party beneficiaries of the EULA, and that, upon the End-User’s acceptance of the terms
and conditions of the EULA, Apple will have the right (and will be deemed to have accepted the right) to
enforce the EULA against the End-User as a third party beneficiary thereof.

31 October 2023

EXHIBIT E
Additional App Store Terms

1. Discoverability on the App Store:  The discoverability of Your Licensed Application in the App Store
depends on several factors, and Apple is under no obligation to display, feature, or rank Your Licensed
Application in any particular manner or order in the App Store.

(a) The main parameters used for app ranking and discoverability are text relevance, such as using an
accurate title, adding relevant keywords/metadata, and selecting descriptive categories in the Licensed
Application; customer behavior relating to the number and quality of ratings and reviews and application
downloads; date of launch in the App Store may also be considered for relevant searches; and whether You
have violated any rules promulgated by Apple.  These main parameters deliver the most relevant results to
customer search queries.

(b) When considering apps to feature in the App Store, our editors look for high-quality apps across all
categories, with a particular focus on new apps and apps with significant updates. The main parameters that
our editors consider are UI design, user experience, innovation and uniqueness, localizations, accessibility,
App Store product page screenshots, app previews, and descriptions; and additionally for games, gameplay,
graphics and performance, audio, narrative and story depth, ability to replay, and gameplay controls.  These
main parameters showcase high-quality, well-designed, and innovative apps.

(c) If You use an Apple service for paid promotion of Your app on the App Store, Your app may be presented
in a promotional placement and designated as advertising content.

To learn more about app discoverability, visit https://developer.apple.com/app-store/discoverability/.

2. Access to App Store Data

You can access data concerning your Licensed Application’s financial performance and user engagement in
App Store Connect by using App Analytics, Sales and Trends, and Payments and Financial Reports.
Specifically, You can obtain all of Your Licensed Application’s financial results for individual app sales and in-
app purchases (including subscriptions) in Sales and Trends, or download the data from Financial Reports; and
You can view App Analytics for non-personally identifiable data that allows You to understand how consumers
engage with your Licensed Applications. More information can be found at https://developer.apple.com/app-
store/measuring-app-performance/. App Analytics data is provided only with the consent of our customers. For
more information, see https://developer.apple.com/app-store-connect/analytics/. Apple does not provide You
with access to personal or other data provided by or generated through use of the App Store by other
developers; nor does Apple provide other developers with access to personal or other data provided by or
generated through Your use of the App Store. Such data sharing would conflict with Apple’s Privacy Policy, and
with our customers’ expectations about how Apple treats their data. You can seek to collect information from
customers directly, so long as such information is collected in a lawful manner, and You follow the App Store
Review Guidelines.

Apple handles personal and non-personal information as outlined in Apple’s Privacy Policy. Information about
Apple’s access to and practices concerning developer and customer data can be found in “App Store &
Privacy,” accessible at https://www.apple.com/legal/privacy/data/en/app-store.  Apple may provide some non-
personal information to strategic partners that work with Apple to provide our products and services, help Apple
market to customers, and sell ads on Apple’s behalf to display in the App Store and Apple News and Stocks.
Such partners are obligated to protect that information and may be located wherever Apple operates.

3.   Redress Options Pursuant to P2B and DSA Regulations

For Developers established in, and which offer goods or services to customers located in, the European Union
and subject to the Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October
2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (the Digital Services Act or
DSA), more information about redress options available to You in connection with action Apple took against

31 October 2023

You, for example termination of Your developer account or removal of Your app from the App Store, is
available here: apple.com/legal/dsa/redress-options.

Developers established in, and which offer goods or services to customers located in, a region subject to a
platform-to-business regulation (“P2B Regulation”), such as the Regulation of the European Parliament and of
the Council on promoting fairness and transparency for business users of online intermediation services, may
submit complaints pursuant to such P2B Regulation related to the following issues at
https://developer.apple.com/contact/p2b/: (a) Apple’s alleged noncompliance with any obligations set forth in
the P2B Regulation which affect You in the region in which you are established; (b) technological issues that
affect You and relate directly to distribution of Your Licensed Application on the App Store in the region in
which you are established; or (c) measures taken by or behavior of Apple that affect You and relate directly to
distribution of Your Licensed Application on the App Store in the region in which you are established.  Apple will
consider and process such complaints and communicate the outcome to You.

For Developers established in, and which offer goods or services to customers located in, the European Union,
Apple identifies the following panel of mediators with which Apple is willing to engage to attempt to reach an
agreement with developers established in, and which offer goods or services to customer located in, the
European Union on the settlement, out of court, of any disputes between Apple and You arising in relation to
the provision of the App Store services concerned, including complaints that could not be resolved by means of
our complaint-handling system:

Centre for Effective Dispute Resolution
P2B Panel of Mediators
70 Fleet Street
London
EC4Y 1EU
United Kingdom
https://www.cedr.com/p2bmediation/


Twitter

Netzwerkdurchsetzungsgesetzbericht: Juli -

Dezember 2018

Generelle Übersicht

Das Engagement für Transparenz war ein Eckpfeiler bei der Gründung von Twitter. Dieser Einsatz ist Teil unserer

Bemühungen, die öffentlichen Debatten zu unterstützen und deren Qualität und Offenheit weltweit zu fördern.

Seit 2012 veröffentlicht Twitter einen Transparenzbericht, der stets erweitert wurde, um neue Einblicke und

zusätzliche Details zur Verfügung zu stellen. Ursprünglich fokussierten diese Transparenzberichte auf Anträge von

Behörden, einschließlich Gerichtsbeschlüsse, auf Datenauskunft oder zur Löschung von Inhalten.  Über die letzten

Jahre haben wir daran gearbeitet, den Bericht auszuweiten. Der 13. halbjährlich publizierte Transparenzbericht

enthält als erster ein Kapitel über die Anwendung der Twitter Regeln, in dem Daten und Einblicke in viele Bereiche

unserer Durchsetzung, wie zum Beispiel Beschimpfung, Hassrede und persönliche Informationen. Dies ist zudem der

erste Twitter Transparenzbericht, in dem wir Statistiken zu unserem Vorgehen gegen Spam und andere böswillige

Formen von Automatisierung veröffentlichen. Damit setzen wir unsere Arbeit an einer Datenbank fort, die entfernte

Inhalte und Accounts mit möglichen Verbindungen zu staatlich unterstützten Informationsoperationen enthält.1

Die Twitter Regeln untersagen die Nutzung unserer Dienste für rechtswidrige oder illegale Zwecke einschließlich

der Förderung von Terrorismus und des sexuellen Missbrauchs von Kindern. Die überwiegende Mehrheit aller

Accounts, die aus diesen beiden Gründen gesperrt sind, wird proaktiv durch eine Kombination von Technologien

und anderen speziell entwickelten firmeneigenen Tools identifiziert.

Twitter toleriert keine Inhalte, welche die sexuelle Ausbeutung von Kindern beinhalten oder fördern - egal ob in

Direktnachrichten oder anderswo auf der Plattform. Dazu gehören sowohl Medien, Texte, Illustrationen als auch

computergenerierte Bilder. Wenn wir derartige Inhalte entfernen, melden wir dies unverzüglich dem National

Center for Missing and Exploited Children (NCMEC). NCMEC stellt den zuständigen Strafverfolgungsbehörden auf

der ganzen Welt Informationen zur Verfügung, um Ermittlungen und Strafverfolgungsmaßnahmen zu erleichtern.

1 https://blog.twitter.com/official/en_us/topics/company/2018/evolving-our-twitter-transparency-report.html

https://blog.twitter.com/en_us/topics/company/2017/our-tenth-twitter-transparency-report.html

https://t.co/ttr

https://transparency.twitter.com/en/platform-manipulation.html

https://transparency.twitter.com/en/platform-manipulation.html

https://help.twitter.com/en/rules-and-policies/twitter-rules

https://support.twitter.com/articles/37370

https://blog.twitter.com/official/en_us/topics/company/2018/evolving-our-twitter-transparency-report.html

Wir engagieren uns weiterhin, Inhalte von unserer Plattform zu entfernen, die gegen das in den Twitter-Regeln

enthaltene Verbot der Förderung von Terrorismus verstoßen. Twitter war eines der Gründungsmitglieder des Global

Internet Forum zur Terrorismusbekämpfung und nimmt weiterhin teil.

Weitere Informationen zu unserem Engagement für die Bekämpfung der sexuellen Ausbeutung von Kindern und

von terroristischen Inhalten finden Sie hier.

Dieser zweite Bericht informiert über deutsche Beschwerden bezüglich spezifischer, angeblich rechtswidriger

Inhalte in Deutschland unter dem NetzDG vom 1. Juli bis 31. Dezember 2018. Wir werden diesen Bericht weiterhin

halbjährlich auf der Seite unseres Transparenzberichts über Deutschland und in unserem Impressum veröffentlichen,

welche für deutsche Nutzer sichtbar sind, in Übereinstimmung mit den Anforderungen des NetzDG.

https://twitter.com/Policy/status/1005104113288347649

https://www.gifct.org/about/

https://www.gifct.org/about/

https://blog.twitter.com/official/en_us/topics/company/2018/evolving-our-twitter-transparency-report.html

Prozesse für das Einreichen von Beschwerden

Es ist nicht notwendig sich bei Twitter zu registrieren, um eine Beschwerde unter NetzDG einzureichen. Für

deutsche Nutzer haben wir einen spezifischen NetzDG-Beschwerdeweg in der Twitter App, sowie weitere Optionen

im Twitter Hilfe-Center zur Übermittlung von Beschwerden bezüglich NetzDG, Twitter Allgemeinen

Geschäftsbedingungen oder Twitter Regeln ermöglichen. Alternativ kann Twitter auch via den im Impressum

erläuterten Optionen kontaktiert werden. Mögliche Verletzungen des NetzDG können mittels der E-Mail-Adresse

oder dem Webformular übermittelt werden.2

Bei der Übermittlung einer NetzDG-Beschwerde über die Twitter App oder durch das Webformular, welches im

Twitter Hilfe-Center oder im Impressum gefunden werden kann, werden die Beschwerdeführer aufgefordert

folgendes anzugeben:

1. Den Grund für die Meldung des Inhalts

2. Die relevante Vorschrift des Strafgesetzbuches als Grundlage für die Beschwerde

3. Gegen wen der Inhalt gerichtet ist

4. Für wen sie die Meldung erstatten

Vor der Übermittlung der Beschwerde zur Überprüfung durch Twitter werden die Beschwerdeführer aufgefordert

mittels eines Formulars zu bestätigen, dass sie verstehen, dass sie eine rechtliche Beschwerde übermitteln und dass

die darin enthaltenen Informationen wahrheitsgetreu und genau sind.

2 Das Formular für Berichte über mögliche Verletzungen des NetzDG wurde im Dezember 2018 zum Impressum

hinzugefügt.

https://help.twitter.com/forms

https://help.twitter.com/

https://twitter.com/en/tos

https://twitter.com/en/tos

https://help.twitter.com/en/rules-and-policies/twitter-rules

https://legal.twitter.com/imprint

Beschwerdeweg für angemeldete Nutzer

Beschwerdeführer navigieren zum entsprechenden Inhalt auf twitter.de oder in der Twitter App für iOS oder

Android, wo sie sich anmelden können. Danach können sie auf den Pfeil oben rechts eines Tweets klicken, oder auf

das Symbol mit drei Punkten oben rechts in einem Twitter-Account. Nach der Option “Tweet melden” oder

“Account melden” haben Beschwerdeführer die Möglichkeit, “Fällt unter das Netzwerkdurchsetzungsgesetz” zu

markieren, um mit der Beschwerde zu beginnen.

Beschwerdeführer bestimmen zuerst was sie melden:

Beschwerdeführer wählen dann den Paragraphen des Strafgesetzbuches, gegen den ihrer Meinung nach verstoßen

wurde:

Beschwerdeführer bestimmen nachfolgend gegen wen der Inhalt gerichtet ist:3

3 Die Daten, die in diesem Bericht zur Anzahl erhaltener Berichte und ergriffener Maßnahmen unter den verschiedenen

Paragraphen des Gesetzes veröffentlicht werden basieren auf den im Verlauf der Beschwerde von Beschwerdeführern

gewählten Optionen.

Beschwerdeführer markieren in wessen Namen sie die Beschwerde einreichen:

Schließlich werden die Beschwerdeführer aufgefordert, vor der Übermittlung der Beschwerden das folgende

Bestätigungsformular auszufüllen:

Nachdem ein Beschwerdeführer die Beschwerde übermittelt hat, wird diese zu einem Team speziell geschulter

Personen zur Bearbeitung weitergeleitet, um innerhalb der gesetzlich festgelegten Fristen bearbeitet zu werden.

Beschwerdeweg für angemeldete und nicht-angemeldete Nutzer

Beschwerdeführer ohne Twitter-Account haben und Beschwerdeführer, die nicht angemeldet sind, können

Beschwerden mittels eines Formulars übermitteln, auf welches im Twitter Hilfe-Center oder im Impressum

zugegriffen werden kann. Diese Optionen stehen auch angemeldeten Nutzern zur Verfügung. Weitere

Informationen dazu finden Sie nachfolgend.

Übermittlung durch das Hilfe-Center

Beschwerdeführer können durch das Ausfüllen eines Webformulars eine Beschwerde via dem Twitter Hilfe-

Center übermitteln. Das Formular ist für deutsche Nutzer unter dem folgenden Link abrufbar:

https://help.twitter.com/forms/netzwerkdurchsetzungsgesetz. Das Formular ist auch durch die Eingabe des

Stichworts “Netzwerkdurchsetzungsgesetz” im Suchfeld des Hilfe-Centers auffindbar.

Fortsetzung auf nächster Seite

https://help.twitter.com/

https://help.twitter.com/

https://help.twitter.com/forms/netzwerkdurchsetzungsgesetz

Übermittlung über das Impressum

Das deutschen Nutzern zugängliche Impressum von Twitter ermöglicht Beschwerdeführern die Übermittlung einer

Beschwerde durch das Ausfüllen des Onlineformulars, auf welches mittels des folgenden Links zugegriffen werden

kann:

https://help.twitter.com/forms/netzwerkdurchsetzungsgesetz. Zudem wird im Impressum auf eine E-Mail-Adresse

hingewiesen, über welche ebenfalls NetzDG-Beschwerden übermittelt werden können.

Fortsetzung auf nächster Seite

https://help.twitter.com/forms/netzwerkdurchsetzungsgesetz

Entscheidungskriterien
Jede erhaltene NetzDG-Beschwerde wird zuerst anhand der Twitter Allgemeinen Geschäftsbedingungen und

Twitter Regeln überprüft. Stellen wir fest, dass Inhalte die Twitter Allgemeinen Geschäftsbedingungen und/oder die

https://twitter.com/de/tos

https://help.twitter.com/de/rules-and-policies/twitter-rules

https://twitter.com/de/tos

Twitter Regeln verletzen, werden diese gänzlich von der Plattform entfernt. Die verbleibenden Inhalte werden

hinsichtlich des NetzDG überprüft. Stellen wir fest, dass Inhalte gegen NetzDG verstoßen, werden diese basierend

auf lokalem Recht in Deutschland zurückgezogen. Informationen über Anträge, einschließlich der NetzDG-

Beschwerden, die zu in einem Land zurückgezogenen Inhalte führen, veröffentlicht Twitter auf Lumen, das als

öffentliches Archiv von Löschungsanträgen dient. Die entsprechenden Einträge können mittels des Suchbegriffs

“Request to Twitter from Germany Based on Local Laws (NetzDG)” gefunden werden.

Maßnahmen zur Unterrichtung der Beschwerdeführer und Nutzer
Nachdem eine NetzDG-Beschwerde überprüft und eine Entscheidung über den gemeldeten Inhalt gefällt wurde,

wird diese sowohl dem Beschwerdeführer als auch dem betroffenen Nutzer innerhalb der gesetzlich festgelegten

Fristen über die Twitter App oder per E-Mail mitgeteilt. Wenn wir unsere Entscheidung aufgrund der Verletzung

des NetzDG oder der Twitter Allgemeinen Geschäftsbedingungen fällen, ist diese Information in der Mitteilung

enthalten.

Team, Schulung und Ressourcen

Team

Mehr als 50 Leute nehmen sich Twitters Kernarbeit an, die NetzDG-Beschwerden zu bearbeiten. Da nicht alle

gemeldeten Inhalte in deutscher Sprache sind, haben die für die Bearbeitung von diesen Beschwerden zuständigen

Personen außerdem Kenntnisse in anderen Sprachen, darunter Arabisch, Englisch, Französisch, Holländisch,

Italienisch, Japanisch, Russisch, Spanisch und Türkisch. Dies ist besonders wichtig, da nur etwas mehr als die Hälfte

aller Accounts über deren Inhalte Beschwerden eingereicht werden auf Deutsch sind.

Schulung und Betreuung der für die Bearbeitung von Beschwerden zuständigen Personen

Die globalen Support-Teams von Twitter, die Beschwerden über rechtswidrige Inhalte, einschließlich NetzDG-

Beschwerden, bearbeiten, werden wiederholt bezüglich unserer Richtlinien geschult, unter anderem auch zu

historischem und kulturellem Kontext. Zu Beginn durchläuft ein neu eintretender Mitarbeiter bei Twitter ein

dreiwöchiges Einführungsprogramm und erhält individuelle Betreuung. Mitarbeiter werden systematisch betreffend

der Twitter Allgemeinen Geschäftsbedingungen, der Twitter Regeln und lokalem Recht (zum Beispiel NetzDG)

sowie den internen Programmen und Prozessen, die für die Überprüfung von solchen Beschwerden erforderlich

sind, eingearbeitet. Die globalen Support-Teams von Twitter haben während dem ganzen Beschäftigungszeitraum

direkten Zugang zu Ausbildungsunterlagen und sind in der Lage Weisung von internen Policy- und

Rechtsabteilungen zu ersuchen.

Die für die Bearbeitung von Beschwerden zuständigen Personen nahmen vor dem Inkrafttreten des NetzDG am 1.

Januar 2018 an Schulungen zur Einhaltung von gesetzlichen Vorschriften rund um NetzDG teil. Zusätzliche

https://help.twitter.com/de/rules-and-policies/twitter-rules

https://help.twitter.com/en/rules-and-policies/tweet-withheld-by-country

https://blog.twitter.com/official/en_us/topics/company/2017/cwctransparency.html

https://lumendatabase.org/

Schulungen fanden nachfolgend statt, um den Anforderungen stets gerecht zu werden. Eine Anzahl von führenden

Mitarbeitern der globalen Support-Teams von Twitter führt auch wöchentliche Qualitatätssicherungskontrollen aller

Beschwerden, einschließlich der NetzDG-Beschwerden, durch, um sicherzustellen, dass diese korrekt bearbeitet

wurden. Wöchentliche Policy- und NetzDG-Schulungen finden statt, um das Wissen zu erweitern. Aufgrund der

Natur ihrer Arbeit haben Mitarbeiter bei Twitter Zugang zu Ressourcen hinsichtlich ihrer Gesundheit und ihrem

Wohlergehen. Schließlich, falls während der Qualitätssicherung oder zu einem anderen Zeitpunkt technische

Schwierigkeiten mit dem spezifischen NetzDG-Beschwerde-Prozess identifiziert werden, priorisieren die relevanten

internen Teams deren schnellstmögliche Behebung.

Branchenverbände

Twitter arbeitet mit mehreren deutschen Branchenverbänden und NGOs wie eco, Jugendschutz.net und FSM

zusammen. Alle drei Organisationen haben Beschwerdestellen und sind Teil unseres “Trusted Reporters”

Programms. Jugendschutz.net ist zum Beispiel ein langjähriges Mitglied unseres “Trusted Reporter” Programmes.

Diese “Trusted Reporters” sind Organisationen, die bevollmächtigt sind Inhalte zu melden, die möglicherweise gegen

geltendes europäisches Recht verstoßen.

Zudem ist Twitter Mitglied von eco - Verband der Internetwirtschaft e.V.

Gesamtzahl der Beschwerden (1. Juli - 31. Dezember)

Hinweise:

Alle Daten basieren auf den von Beschwerdeführern selbst während des Ausfüllens der Beschwerde angegebenen

Informationen. Alle Beschwerden werden mitgezählt, ohne Rücksicht auf die von Beschwerdeführern gewählte

Kategorie.

“Maßnahme” bedeutet in diesem Zusammenhang, dass der gemeldete Inhalt entweder (1) aufgrund eines Verstoßes

gegen die Twitter Allgemeinen Geschäftsbedingungen oder die Twitter Regeln gänzlich von der Plattform entfernt

wurde oder (2) in Deutschland zurückgezogen wurde, nachdem wir einen Verstoß gegen das NetzDG festgestellt

haben.

https://international.eco.de/

http://www.jugendschutz.net/

https://www.fsm.de/en#home-ueber-uns-anchor

http://www.jugendschutz.net/

https://twitter.com/de/tos

https://help.twitter.com/de/rules-and-policies/twitter-rules

Aufschlüsselung der Beschwerden gemäß § 3 (2) Nr. 3 (a) und

(b) NetzDG

Beschwerden bei denen eine externe Stelle konsultiert wurde4

4 Beschwerden, in denen Twitter eine deutsche Anwaltskanzlei konsultierte.

Aufschlüsselung der Beschwerden nach Beschwerdegrund

Aufschlüsselung der Beschwerden nach Zeit zwischen Beschwerdeeingang und

ergriffener Maßnahme

Beschwerden von Nutzern

Beschwerden von Beschwerdestellen

Entscheidungskriterien

Maßnahmen zur Unterrichtung der Beschwerdeführer und Nutzer

Gesamtzahl der Beschwerden (1. Juli - 31. Dezember)