The context of the following conversation is Sydney asked the secretary for Casey's number because Casey wanted more product information to make a decision.:
Sydney says It is always so hard to get information when you need it?.
The friend responds What do you mean?.
Sydney responds I am trying to help Casey make a decision on her case, but I didn't have the information I needed.
The friend responds What did you do to get the info?.
Sydney responds I asked the secretary who handles her case number. She eventually gave it to me but it was a pain.
The friend responds I see. that sounds frustrating..