The context of the following conversation is Austin was considered an underdog by their colleagues, but Austin met the client's needs.:
Austin says My colleagues think I am underdog, but I always come through and meet the needs of the clients..
The friend responds As long as the clients are happy, you are good..
Austin responds They can be difficult to please sometimes, but most clients are easy to deal with..
The friend responds That's how it goes.  It's like that at my work too..
Austin responds I heard that you got promoted. Congrats..
The friend responds Thanks. I've worked hard at this job..