The context of the following conversation is Sydney knew that it would make it worse, but could not take it and scratched that scab.:
Sydney says My skin has become a bunch of scabs and I cannot get relief from the itch..
The friend responds You know you'll make it worse by scratching it..
Sydney responds Yeah. But I cannot help but scratch it..
The friend responds Do you have any cream or salve?.
Sydney responds I do but they don't help. Nothing feels good but to scratch it..
The friend responds You are going to need something for all the scarring..