The context of the following conversation is Jordan wanted to be educated about trans rights, so Robin gave Jordan a book to help them understand.:
Robin says I don't understand trans rights..
The friend responds I have a book that will help. Just right on this shelf--here you go..
Robin responds Thank you, I will read it carefully..
The friend responds These days things can be confusing..
Robin responds That's for sure. One thing I can't get used to is calling people "they"..
The friend responds I have trouble with that too..