The context of the following conversation is Addison spent most of Skylar's time at the appointment asking insurance questions, and didn't get to the therapy.:
Addison says I needed to know how much of these therapy sessions the insurance company is covering for Skylar..
The friend responds They should have been able to tell you that when you showed up at the appointment..
Addison responds They hadn't even run it though. They told me I would be billed afterwards by mail..
The friend responds That doesn't sound right. You should have been able to go in there and pay the company..
Addison responds It was a one hour appointment. I spent the whole hour arguing with the therapist's office staff. Skylar didn't even get into that appointment..
The friend responds What's bad is that your insurance company will still get billed for that hour? You will have to pay the balance of what they don't pay..