The context of the following conversation is Jan experienced the worst customer service at the store. Jan vowed never to return there.:
Jan says I got what I went in for, but I will never shop in that store again..
The friend responds I've never seen you so angry. What happened?.
Jan responds I had the worst clerk ever. Customer service sucks in there..
The friend responds I have heard that from other people too. Maybe you should let management know..
Jan responds I'm too mad to call management. When they start losing money they will figure it out..
The friend responds Yeah. The bottom line always makes businesses reassess things..