The context of the following conversation is Bailey called Carson asking for a medical solution not in the medicine cabinet, he later found Carson's solution.:
Carson says Bailey couldn't find the medical solution yesterday and had to phone me about it..
The friend responds Did you help Bailey out?.
Carson responds I told her where to look in the medical cabinet and she eventually found my solution in there..
The friend responds I'm impressed you were able to guide her to the solution over the phone..
Carson responds I'm out of the office a lot, so I'm often getting calls from co-workers who need my help even though I'm away..