The context of the following conversation is Alex, the on call nurse, eased their pain with medicine.:
Alex says I'm glad my shift at the hospital is all over now..
The friend responds Tough shift was it?.
Alex responds Yeah I had a patient come in with some very serious burns.
The friend responds Oh Bless them!.
Alex responds I managed to ease his pain thankfully but he'll need surgery..
The friend responds I'm glad you were able to help, I hope they get better soon..