The context of the following conversation is Remy confirmed the reservation and described the situation to the front of house and thanked them for the help.:
Remy says As soon as I confirmed the reservation, I thanked them for the help and then wrapped it up..
The friend responds Did they understand why it took so long?.
Remy responds They did, I just had to explain to them the situation at the front of the house..
The friend responds I'm glad everything went well!.