The context of the following conversation is Kai knew that things were getting out of control and managed to keep his temper in check.:
Kai says The situation is starting to be very frustrating.
The friend responds What are you talking about?.
Kai responds I've been trying to contact someone on the phone for over an hour about my account and I'm still on hold.
The friend responds Do you feel like giving up and trying later?.
Kai responds I'm so mad I feel like breaking the phone, but I know I have to keep my cool if I want to get this problem taken care of.
The friend responds I agree, you must keep cool to get things done.