The context of the following conversation is Kai was walking beside his mom's grocery kart. The cart wobbled and most of the groceries fell out. Kai helped his mother pick them up.:
Kai says I took my mom to the grocery store today. The grocery cart was so crappy, it almost tipped over and the groceries fell out..
The friend responds Oh no! I know it's not funny but it is. I can see your face right about then. Did you talk to the manager?.
Kai responds You bet I did! He was really nice and apologetic. He gave my mom a $25 gift certificate for her trouble. She was happy..
The friend responds That was a nice gesture. He didn't have to do that..
Kai responds No, he didn't. I just hope he makes his maintenance staff take better care of the carts..