The context of the following conversation is Tracy discovered that her cousin, Austin, was attending an ill reputable school and thus decided to bring him to a good school.:
Tracy says I had to make sure that Austin had a great education..
The friend responds What was wrong with the one he is attending?.
Tracy responds The school he was attending is terrible..
The friend responds What makes the school so bad?.
Tracy responds It's like the faculty have lost hope, and just don't seems to care..
The friend responds I've seen that happen and it's very sad..