maroua/ForumAmeliComplet huggingface dataset:
Question : I am an international student in the university of Strasbourg. It is for months that I have my documents verified and accepted but no Pdf for permanent number is uploaded in my personal space. I also send them request with filled form for European health insurance card and complementary health insurance but no news from that one neither after 5 months. I need to extend my health insurance for the second year but I do not have any account to request that or call them as I am currently abroad for my mobility program. Any direct email that I can at least contact them? I really don't know what to do.
Réponse : Hello Zara, The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM). Unfortunately, because of some safety and confidentiality issues, we can't reach any of your information or file from this forum. And we cannot communicate any email address. Anyway, if you need some help regarding this request, you can contact the CPAM's English speaking line. Dial 09 74 75 36 46 or form abroad 00 33 Have a nice day.
Question : I am coming to France from a Red Zone country and will therefore be needing to complete my french health insurance thing before I arrive in France. But, I need a residence permit and I do not have that (and wont have it before I arrive in France) So, in the residence permit section, I just uploaded my visa again. Can someone please see if my documents can be approved a bit faster? Because I have been trying to call the english helpline (during the work hours) but no one was answering
Réponse : Hello ajrin123, Unfortunately, because of safety and confidentiality issues, we can't reach any of your information or file from this forum. The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM). If you need help regarding this request, you can contact the CPAM's English or French Advice Lines. More information in the following topic: How to call the French Health Insurance Advice Lines? Have a nice day
Question : Bonjour, Je suis étudiant international et j'ai demandé la sécurité sociale il y a environ 45 jours. Je n'ai reçu qu'un seul message disant que vous avez une erreur avec votre identité personnelle et que vous devez la réparer. Puis je l'ai fait. Mais je n'ai pas encore mon certificat de sécurité sociale. J'ai mis déjà un mois après avoir corrigé une erreur. J'ai essayé de contacter plusieurs fois avec vos différents numéros de contact, comme 3646 mais personne n'y a répondu. Je vous en prie, pour accélérer cette procédure. J'ai besoin de l'obtenir le plus tôt possible, car la situation sanitaire n'est pas bonne. Merci pour votre
Réponse : Bonjour, Un internaute a rencontré la même problématique que vous sur ce forum. Je vous invite à prendre connaissance de cette réponse concernant le délai de traitement des demandes d'affiliation des étudiants étrangers . Je vous souhaite une bonne j
Question : Hello, I'm working in France as part of a research project. I'm in a International organisation so the paperwork is a bit different. I'm having problems registering at my local CPAM. I think the process was started but I didn't leave the dossier at the office because I didn't understand the instructions well (my French is not good enough yet). Last week I contacted the English speaking line to ask about my case, and they told me they would ask my office to contact me via email to see how to continue the process. The think is, I received a very kind call from my department's CPAM, and they said no problem to contact me via email to send the information and unlock the process. For my surprise, I was contacted from ne-pas-repondre.cpam-xxx@... I've tried to answer anyway, because I can't find an email anywhere else, and I've got an automatic answer saying that my email is going to be deleted. So, I'm back to a point where I can't contact them via email. Could someone from Ameli contact me via email privately so that I can send the information to somewhere I know is going to be received? Thank you very much,
Réponse : Hello res96, Unfortunately, because of some safety and confidentiality issues, we can't reach any of your information or file from this forum. You can contact the English speaking line to inform them that you cannot use the email address given by your local CPAM office. A new message will be sent. Have a nice day.
Question : J'ai été contacter par un formateur de CPF, qui m'as proposé des cours gratuit d'anglais mais quand j'ai essayé de m'inscrire en ligne mon numéro de sécurité sociale ne fonctionne et marque invalide. Est-ce que vous pouvez voir d'oà1 vient le problème ? S'il vou
Réponse : Bonjour, Nous ne pouvons répondre sur ce forum, que sur des questions réglementaires concernant l'Assurance Maladie. Nous ne sommes donc pas habilités à vous fournir de renseignements à ce sujet. Je vous invite à contacter le Compte Personnel de Formation (CPF). Je vous souhaite une bonne jou
Question : I am a PhD student living in Bourges. When I try to create my ameli account i received this message "Your current situation does not allow you to immediately create your ameli account . Thank you kindly:" Please I need to create this account to enable me apply for my vitale carte
Réponse : Bonjour, If you have a permanent social security number (starting with 1 for a man, 2 for a woman) and cannot create your ameli account like this"la création immédiate du compte ame" , you can also apply through the FranceConnect application with others user's credentials, like tax office for example. Unfortunately, because of some safety and confidentiality issues, we can't reach any of your information or file from this forum. Anyway, if you need help regarding this request, you can contact the CPAM's English speaking line. More information on the link below : How to call the French Health Insurance Advice Lines ? For your information : the international call prefix or dial out code shown as "+" has to be replaced by figures which are different from the country where you're located. You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international You can also contact the French speaking line, dial 36 46. Have a ni
Question : Hello, I am a EU citizen and i have been an intern in a french university since september 2019, when i also applied for french NSS, having a status of "contractuel etudiant". i was told to register at ameli etudiant etranger but i am still waiting for my final NSS (i got my NSS provisoire 8 months ago!). On my bulletin de paye i have another NSS which is totally different but i cannot use it to log in ameli for example because it includes a letter. So i guess this is not my final NSS neither. Now my internship is about to end and i got an amazing job where they ask me for my carte vitale, that i still dont have!! so my questions are following: which of my NSS should i give them? will those numbers somehow connect once i finally get my final NSS (i mean if ever i get it... i my docuents have been on "conforme" since ages)? i was in need of a private insurance (mutuelle) and their system couldn't use my NSS provisoire but was okay with the NSS from my bulletin de paye - is this insurence connected to this NSS even valid? I changed my adress and will change it again in 2 months, but since i applied in september for the NSS the adress in the documents that i submitted is not valid anymore and i can't change it on the ameli etudiant etranger page - what shell i do ? Thank you for any answer. i am really desperate seeing how the system doesn't work and i hope not to lose my job opportunity because of it.
Réponse : Bonjour, A social security number contains only numbers, no letters. The one you can read on your payslip is a fictive number. A Social security number is 13 digits + 2 digits key. When the social security number starts by 7 or 8, it means that it's a temporary one. A temporary social security number (starting by 7 or 8) gives you the same rights that a permanent one. The only difference is that you can't order a Vitale card or open an ameli account for the moment. The processing times to get a permanent number (starting by 1 or 2). can fluctuate between a caisse primaire d'assurance maladie (CPAM) to another one. If you are salaried with a french work contract as an interne, you have to be affiliated to the main French health insurance system with CPAM not as a student. Unfortunately, because of some safety and confidentiality issues, we can't reach any of your information or file from this forum. If you want to change your address and to track the status of your permanent number, the English speaking line is now available from 9am to 12am and from 2pm to 4.30pm but can be very busy. Dial 09 74 75 36 46. Also, due to the current situation, if your situation is really urgent, I advise you to contact the French line with the help of a friend. The number is 36 46 or +33Â 184 90 36 46Â (from abroad). Have a nice d
Question : Hi, I'm a spanish student studying in Paris and I have applied for my social security number last September... Only one of my documents has been "accepted", the rest are still "being processed". I understand this takes a while, but now I got hired for a stage for which I need to present my social security number (and correspondent Carte Vitale). I would really like to know the status of my request please! All current phone lines are saturated and I cannot manage to call. Thank you very much
Réponse : Hello MMA, First of all, I advise you to read this topic entitled " please can I have a link to register for social security? " Your health cover started the first day your studies began in France (even if you don't have a social security number yet). You can claim for the refund of your medical expense you might have or had, when you eventually receive your social security number. Due to the current situation, the English speaking line is not available. If your situation is really urgent, I advise you to contact the French line (by dialing 36 46) with the help of a friend. Have a good
Question : Hello I've tried twice to get my CV but without success, I want to get it right this time. My birth certificate is a UK one from 1986 - do I need this transcribed? And do I need the new version or will the old version suffice?
Réponse : Hello Kirsty, If you have received a letter from your caisse primaire d'assurance maladie (CPAM), you should have the information regarding the documents needed according to your file. If you haven't received a reply from your CPAM since you sent your applications, I would advise you to read this topic regarding the documents required for the immatriculation to the French health care system . You can also contact the CPAM's English speaking line. To do so, dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad). Have a nice da
Question : Hello, I am an international student and I have been in Paris for two months. A month ago I received the email saying that my "registration on the site etudiant-etranger.ameli.fr has been taken into account", and that now I was able to download my "provisional certificate of affiliation to the social security on the site", but I can't see my provisional certificate on the site!! I have been waiting for a month to see if that situation changes but it hasn't. On the site some of my documents still say "currently being processed", and under documents, I find "not certificates available". I tried calling the number offered on the page (3646) but it was impossible to understand as there was not an English speaker option. Can someone please help me. I need my provisional number to be able to open my Ameli account. Thank you.
Réponse : Hello gala, Unfortunately, because of some safety and confidentiality issues, we can't reach any of your information or file from this forum. The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM). Anyway, if you need some help regarding this request, you can contact the CPAM's English speaking line. Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad). For your information : the international call prefix or dial out code shown as "+" has to be replaced by figures which are different from the country where you're located. You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international You can also contact the French speaking line, dial 36 46. Have a ni
Question : Hello, I'm an international student. I tried to do Social Security registration for foreign students on https://etudiant-etranger.ameli.fr/#/ . However, I received an e-mail saying: "Nous ne pouvons donner suite à votre demande d'inscription car votre situation ne le permet pas : Un numéro d'immatriculation vous a déjà été attribué. Nous vous invitons donc à prendre contact avec la caisse du lieu de votre résidence. Votre correspondant de la sécurité sociale " I used to work as an intern in 3 months in France from mid-April to mid-July in 2018 then started a new study program in another city in France. I didn't register for Social Security at that time. According to what I already read, the Social Security number might appear on my payslips (there could be someone else already doing the registration for me). However, I don't have them anymore since it's been a long time and my working e-mail at that time has no longer been available to access since September. What can I do to find or get my Social Security number back ? Thank you very much.
Réponse : Dear hlong205, Unfortunately, because of some safety and confidentiality issues, we can't reach any of your information or file from this forum. The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM). Anyway, if you need some help regarding this request, you can contact the CPAM's English speaking line. More information on the link below : How call French Health Insurance Advice Line ? For your information : the international call prefix or dial out code shown as "+" has to be replaced by figures which are different from the country where you're located. You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international You can also contact the French speaking line, dial 36 46. Have a nice day [mis à jour le 08/0
Question : I applied for the social security number online. But my application is rejected because my student visa is expired (This is my second year in France). What should I do? Is there any alternative document I can submit? I just renewed my titre de sejor. Merci!!
Réponse : Hello zoemon, In order to get your social security number you have to provide any document proving that you're living legally in France. It could be a long stay visa or a residence permit for example. If you are a resident permit holder (titre de séjour), you have to send or upload this document instead of the visa. You can take a look at our pa"The French social security registration process for foreign students" on the ameli website. Have a good day.
Question : Je suis une étudiante étrangère. Après m'inscrire dans le site étudiant -étranger.ameli, j'ai reçu un mail. Il dit que j'ai déjà obtenu un numéro de sécurité sociale. Mais en effet je n'avais pas. Et j'ai déjà allé à la caisse de CPAM. La madame qui travaille là cherche sur le système mais il n'y a pas des informations de moi. Je ne sais pas qu'est-ce que je peux faire pour tro
Réponse : Bonjour, Si vous rencontrez des difficultés pour effectuer votre inscription sur le site etudiant-etranger.ameli.fr , je vous conseille de vous rendre, à nouveau, dans l'un des accueils de la caisse primaire d'assurance maladie (CPAM) afin qu'un conseiller vous aide dans cette démarche. Vous pouvez retrouver l'accueil proche de votre domicile sur ameli.fr dans la rubri" Adresses et contacts ". Je vous souhaite une bonne journée
Question : Are you living in another EU country and planning to come to France to begin your higher education or continue studies that you began elsewhere? Check out the requirements for membership in France's general health insurance scheme.
Réponse : If you are a citizen of another European Union (EU) country, Switzerland, or the European Economic Area (EU + Iceland, Liechtenstein, and Norway) and coming to France for your education, you do not need to register with a French social security scheme. Indeed, all you need is a European Health Insurance Card (EHIC) or a provisional replacement certificate valid at least through the end of the academic year. These documents mean that your home country's social protection institution will cover your health care expenses, even if they are incurred in France. You can apply for your EHIC or provisional replacement certificate through your home country's social protection institution before you come to France. To learn more, please refer to our article on ameli.fr: " Foreign student: the French social security registration process a
Question : Hello ! I am an International student having legal Residence permit of france until the end of September 2018. I have CPAM insurance. I am a Master's student in france. I have the 15 digits Assurance Maladie number (it's not 13 digits) Currently I am in Switzerland at EPFL University for my Master's Research Project. I need to get a European Health Insurance Card or Carte d'Europeenne d'Assurance Maladie which I need to submit to Swiss authorities. I had applied for it while I was in Dijon France by applying 1 month in advance but I did not get it. Now I want Ameli account so that I can order it online using my Ameli account. I cannot make Ameli account because 1. My Mon Numero (which Cpam posted me through post in France) is 15 digits long not 13 digits and 2. Where will I receive the Code ? Cpam has no email service to contact them and get the relevent document or card through email or by giving current Swiss address by email ? ? Please guide ASAP Will be grateful.
Réponse : Hello che, To log in to your ameli account, you need to enter 13 digits (your social security number without the 2 last numbers). If you need some help to create your account, please you can dial the 0811 36 36 46. An advisor will create directly the account for you and give you the password to log on the account. Do not hesitate to have a look at the tutorial to know all the possibilities you have thanks to your ameli account . Have a lovely day.
Question : Bonjour j ai cessé mon activité de micro entreprise . Pour cause de dépression je n arrive plus à exercer a gérer ai je le droit à une indemnisation ? J ai été indépendant depuis plus de 10ans . Merci cor
Réponse : Bonjour, Dans un premier temps, je vous invite à échanger avec votre professionnel de santé au sujet de votre état de santé. S'il l'estime nécessaire, ce dernier pourra vous prescrire un arrêt de travail, qui, si vous remplissez les conditions d'ouverture de droits, pourra donner lieu au versement d 'indemnités journalières au titre de votre activité indépendante . Pour en savoir plus, je vous recommande la lecture de cet article sur le site ameli.fr int"Arrêt de travail pour maladie des indépendan" . Enfin, je vous précise que le service social de l'Assurance Maladie peut vous accompagner et vous guider dans vos démarches. Vous trouverez les modalités de contact sur cette page ameli.fr :Â Le service social de l'Assurance Maladie, votre accompagnement social en santé . Je vous souhaite une bonne jour
Question : Bonjour, J'ai fait la demande d'indemnités journalières de mon congé maternité et j'ai eu un refus que j'ai contesté auprès de la CRA qui ne m'a pas répondu après 2 mois, je pense que c'est rejeté automatiquement dans ce cas. Après avoir analysé mon dossier avec l'agent à la CPAM, on a constaté qu'ils n'avaient pas tous les documents nécessaires sachant que j'ai tout fournis plusieurs fois et après mise à jour de mon dossier je veux savoir si je dois passer encore une fois par la CRA ou saisir directement le tribunal judiciair
Réponse : Bonjour, Les délais d'instruction des dossiers déposés auprès de la commission de recours amiable (CRA) peuvent être plus ou moins importants suivant les caisses. La politique de confidentialité de ce forum ne nous permet pas de répondre aux questions impliquant un accès à votre dossier ou un échange d'informations personnelles. L'objectif est de protéger vos données personnelles. Or, votre question nécessite de prendre connaissance de votre dossier. La caisse primaire d'assurance maladie (CPAM) de votre lieu de résidence étant la seule à pouvoir y accéder, je vous invite à la contacter. Si vous souhaitez qu'une nouvelle étude de vos droits soit réalisée, vous pouvez adresser vos justificatifs accompagnés d'un courrier explicatif. Les coordonnées de votre CPAM sont disponibles " Adresses et contacts ". Bonne journée
Question : je suis en arrêt maladie suite à un harcèlement de mon supérieur au travail qui m 'a conduite à un épuisement professionnel, dépression, stress post traumatique. la CPAM m ' a notifier une fin d'indemnisation, alors que je suis toujours en arrêt maladie (étant incapable de retourner travailler). Malgré la fin de mon indemnisation, est ce que l'arrêt maladie (du coup sans indemnisation) est toujours valable ? ou suis-je obligée de retourner travaillé (ce que je ne peux pas fa
Réponse : Bonjour, Votre arrêt maladie reste valable jusqu'à sa date de fin indiquée par le médecin même si vous n'avez plus le droits aux indemnités journalières. Pour plus d'informations, vous pouvez consulter ce topic relatif à la durée d'indemnisation lors d'un arrêt maladie . Vous trouverez des informations complémentaires en consultant cette page du Service Public concernant l'inaptitude pour maladie . Enfin, si votre inaptitude est d'origine non professionnelle, selon la décision prise par la médecine du travail, vous pourrez faire une demande de pension d'invalidité . Je vous souhaite une b
Question : Bonjour, J'ai eu un refus de congés maternité sans aucune raison, en effet ma mission c'est terminé en septembre 2024 et par la suite j'ai été au chômage sachant que mon congé commençait le 06/12/2024 normalement. Après 2 mois passé à les appeler tous les jours en demandant à ce qu'il gère mon dossier celui-ci a été finalement refusé sauf que j'ai toutes les conditions pour l'avoir car j'ai travaillé plus de 150 heures les 3 derniers mois et plus de 600 heures les 12 derniers mois. Donc je ne comprends pas pourquoi ma demande a été refusé. Pour information j'ai été affilié à LaMal de janvier à septembre 2024 et ensuite à la CPAM une fois que ma mission c'est terminé donc tout le long j'ai été immatriculé en tant qu'assuré sociale égalem
Réponse : Bonjour, La politique de confidentialité de ce forum ne nous permet pas de répondre aux questions impliquant un accès à votre dossier ou un échange d'informations personnelles. L'objectif est de protéger vos données personnelles. Or, votre question nécessite de prendre connaissance de votre dossier. La caisse primaire d'assurance maladie (CPAM) de votre lieu de résidence étant la seule à pouvoir y accéder, je vous invite à la contacter. Les coordonnées de votre CPAM sont disponibles sur ameli" Adresses et contacts ". Bonne journée