Abstract:
A communication system is for conducting a user experience study. The communication system may include a server, and communications devices respectively associated with participants for the user experience study. The server may be configured to generate a participant interface for conducting the user experience study with the participants via the communications devices, and generate user experience data from the user experience study and store the user experience data in the memory.

Description:
RELATED APPLICATION 
       [0001]    This application is based upon prior filed copending Application No. 62/108,322 filed Jan. 27, 2015, the entire subject matter of which is incorporated herein by reference in its entirety. 
     
    
     TECHNICAL FIELD 
       [0002]    The present disclosure relates to the field of communication systems, and, more particularly, to communication system for usability studies and related methods. 
       SUMMARY 
       [0003]    Generally speaking, a communication system is for conducting at least one user experience study. The communication system may include a server comprising a processor and memory associated therewith, and a plurality of communications devices respectively associated with a plurality of participants for the at least one user experience study, each communications device comprising a processor and memory associated therewith. The server may be configured to generate a participant interface for conducting the at least one user experience study with the plurality of participants via the plurality of communications devices, and generate user experience data from the at least one user experience study and store the user experience data in the memory. 
         [0004]    The server may be configured to provide the at least one user experience study for download via the plurality of communications devices. Each communications device may comprise at least one input device and at least one sensor device, and the server may be configured to generate the user experience data by at least collecting data from the at least one input device and the at least one sensor device. The server may be configured to send at least one recruiting message to potential participants. 
         [0005]    The server may be configured to store historical data regarding prior participants from at least one prior user experience study, and select the potential participants based upon the stored historical data. The server may be configured to provide a moderator interface for moderating the at least one user experience study. The moderator interface may comprise a pre-test questionnaire, at least one observer question, and a post-test interview. 
         [0006]    The moderator interface may be configured to receive moderator data regarding the at least one user experience study. The server is configured to provide an observer interface. Each communications device may comprise at least one of a tablet computing device, a personal computing device, and a mobile cellular device, for example. 
         [0007]    Another aspect is directed to a server in a communication system for conducting at least one user experience study, the communication system comprising a plurality of communications devices respectively associated with a plurality of participants for the at least one user experience study. The server may comprise a processor and memory associated therewith and configured to generate a participant interface for conducting the at least one user experience study with the plurality of participants via the plurality of communications devices, and generate user experience data from the at least one user experience study and store the user experience data in the memory. 
         [0008]    Another aspect is directed to a method for operating a server in a communication system for conducting at least one user experience study, the communication system comprising a plurality of communications devices respectively associated with a plurality of participants for the at least one user experience study. The method may comprise operating a processor and memory associated therewith to generate a participant interface for conducting the at least one user experience study with the plurality of participants via the plurality of communications devices, and generate user experience data from the at least one user experience study and store the user experience data in the memory. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0009]      FIG. 1  is a schematic diagram of a communication system, according to the present disclosure. 
           [0010]      FIGS. 2-8  are flowcharts illustrating operation of the communication system of  FIG. 1 . 
           [0011]      FIG. 9  is an example home page for the interface of the communication system of  FIG. 1 . 
           [0012]      FIGS. 10-28  are examples of varying parts of the interface of the communication system of  FIG. 1 . 
       
    
    
     DETAILED DESCRIPTION 
       [0013]    The disclosed embodiments relate to and provide for the creation, use, re-use and moderating of a user experience study such as e.g., a usability test, ethnographic research, stakeholder interviews, and user interviews. The disclosed embodiments allow user experience (“UX”) professionals (i.e., someone who is focused solely on the experience a user has with the product and company) to create, run and/or monitor e.g., user experience studies in a more effective and efficient manner. In one embodiment, a system and method can be implemented via a website operated by a server accessible over the Internet or other network by the UX professional, participant, observer and/or other user (hereinafter collectively referred to as the “user”). In another embodiment, a system and method can be implemented using an application that can be downloaded onto a mobile device (e.g., smartphone, tablet) and accessed by the user via the mobile device. 
         [0014]    As will become apparent from the present disclosure, the needs and advantages of the embodiments disclosed herein include, but are not limited to: reducing repetitive tasks, streamlining data aggregation, automating charting, simplifying recruiting and scheduling, and data mining of participant data. 
         [0015]    Users will be able to interface with the disclosed systems and method via any of the following devices using e.g., an Internet connection, mobile application, or API (as appropriate for the device): a personal computer (PC)/laptop computer, tablet, smartphone, web application, or a mobile application (e.g., operating on an Iphone, Android phone). The disclosed system and method can be accessed by e.g., a participant using social media such as e.g., Twitter, Facebook, and other social networks. 
         [0016]    As noted above, users of the disclosed system and method will include UX professionals, participants and/or observers. Depending upon the type of user and activity/results the user desires, the disclosed system and method will provide at least the following functionality. 
         [0017]    The disclosed system and method will implement a moderator guide function (also referred to herein or in the Drawings as a “Mod Guide”) that will allow a UX professional (the moderator) to create studies so that the UX professional can follow a moderator guide during a session and take notes during the session. The Mod Guide functionality will also allow a UX professional to follow a digital mod guide during a usability test so that the UX professional can have a template to follow during the testing. In addition, the Mod Guide functionality allows an observer to write notes to the moderator so that the observer has the moderator ask questions to the participant without the participant having knowledge of the observer and seeing what the observer is asking. 
         [0018]    The disclosed system and method will implement a data entry function that will allow a UX professional and/or observer to take notes during a test so that the UX professional can have everything in digital form and by timestamp. From the observer&#39;s point of view, the entered data would be time-stamped quantifiable observable behavior from the observer and/or other observers. In one embodiment, the moderator can take photos, videos, audio recordings, and/or create drawings as part of a data collection function. The disclosed system and method will implement a charts function allowing a UX professional to view charts that quantify observable behavior so that the UX professional does not have to transcribe them; the charts will be created automatically. The charts can be e.g., counts of an event, time between events, trends, etc. The charts function allows the UX professional to view a chart that represents data collection from more than one user so that the UX professional can see what trends there are in the data. 
         [0019]    In one embodiment, a recruiting function is provided to allow the UX professional to: (1) send out a screener questionnaire to many participants for them to fill out so the UX professional can recruit people for its usability test; (2) schedule participants for tests so the UX professional can keep all the participant data in one place and in one system; and (3) look through a database of participant information to find participants so the UX professional can refer to her own list of people to recruit from. The recruiting function will also provide a participant the ability to have an account on the disclosed platform that lists answers from many different recruiting screeners so that the participant can be available for as many tests as possible and earn rewards for answering screener surveys. 
         [0020]    Tables 1 and 2 set at the end of this document and before the Drawings include example functionality provided by the disclosed embodiments. Table 1, for example, lists the functionality associated with creating a viability study and actions/observations of the moderator, participant and observer(s). Table 2 lists functionality and actions/observations of the moderator, participant and observer(s) provided by a tablet or web application implementing the processing disclosed herein. The tables also list “pages” that could be displayed during the operation of the disclosed embodiments. Some of those pages are illustrated in  FIGS. 9-25 . 
         [0021]    In one embodiment, the disclosed method is implemented in software (i.e., computer instructions) that are stored in a computer readable memory and executed by a processor. The disclosed method implements a tool, sometimes referred to herein or in the Drawings as the UX Gofer tool.  FIG. 1  illustrates an example system comprising a user experience research and development (“UXRD”) server for operating an embodiment of the method disclosed herein. The server includes or is connected to a memory for storing computer instructions required to implement the method described herein and to store the various databases, user information, information for generating the various displays disclosed herein used during the above-described processes. The server can be accessed over a wired or wireless network (shown as the Internet in this example). User devices include a mobile device such as a smartphone or a tablet (i.e., iPad, Galaxy, Surface, etc.) and a laptop/PC that connect to the server via the network. The server can include input/output devices such as keyboards, displays, scanners, printers, etc. 
         [0022]    According to an embodiment disclosed herein, a public website will be created and associated with the disclosed system and method. The web site allows a potential customer to learn about the disclosed UX Gofer tool and decide if he/she wants to use it. The website allows the potential customer to purchase the tool so the customer can use it. The web site allows the customer to read/search a customer support board, blog or FAQs page so that the customer can have its technical/operational problems/issues resolved. The web site can contain “how to” videos so that the customer can learn how to use the tool. The web site can allow customers to submit a help ticket to get help from someone associated with the workings of the tool. The web site allows the customer to create an account and log into the tool so that the customer can get access to its account information, active and completed studies, results, etc. The web site can also allow the customer to reset its password or have its current password resent to the customer.  FIG. 9  illustrates an example home page for the tool. 
         [0023]    The embodiments disclosed herein will implement a “dashboard” providing e.g., a moderator with the ability to: (1) create a new study so that the moderator can create a test plan for the study; (2) view old study data allowing the moderator to export results and other test information; (3) edit a study to allow the moderator to finish setting up a study; and (4) sort table columns so that the moderator can organize studies by e.g., name, date, or status.  FIG. 10  illustrates an example dashboard,  FIG. 11  illustrates an example dashboard after creating a study, and  FIG. 12  illustrates an example dashboard during a study. 
         [0024]      FIG. 2  illustrates the workflow for a user interface for implementing a method disclosed herein. The illustrated workflow is for creating a study, which as shown in the figure comprises three parts: the participant, the moderator guide and reports. Illustratively, the moderator guide includes ten tool-guided sections or one user customized section. The tool-guided sessions include: introduction, non disclosure, pre-test questionnaire, pre-test interview, tasks, observer questions, post-test questionnaire, post-test interview, gratuity, and thank you and goodbye sections. The user customized section is illustrated as “create your own” in the figure. 
         [0025]    In the illustrated embodiment, tasks have five parts, which include: the task tile, testing scenario, task metrics, observations and post-task questions. As shown in  FIG. 2 , in the illustrated embodiment, observations can be recorded in 70 ways including 34 single choice options, 24 multiple choice options, rankings, groupings (defined by the method or the user), media (e.g., drawings, pictures, video and audio) and one or multiple rows of text. 
         [0026]      FIG. 3  illustrates the workflow for implementing single choice options (e.g., HTML buttons, date/time selections, dropdown menus, a Likert scale, radio buttons, and a slider).  FIG. 4  illustrates the workflow for implementing multiple choice options (e.g., HTML buttons, checkboxes, a matrix, and a slider). One of ordinary skill in the art would understand how to implement these options for the disclosed system and method using the appropriate software language and tools. Moreover, one of ordinary skill in the art would understand how to implement the following functionality, including the displayed pages, using the appropriate software language and tools. 
         [0027]      FIG. 5  illustrates an example workflow for creating a study in accordance with the disclosed principles. The creator of the study signs up to use the tool via the web or tablet application. If the creator already has an account, then the creator would log on using its username and password. The creator is presented with its current dashboard (see e.g.,  FIGS. 10-12 ) and selects create a study. Example pages that could be displayed to the creator are shown in  FIGS. 13-15 . 
         [0028]    The creator can enter participant information and then elect to create the moderator guide. An example page that could be displayed to the creator is shown in  FIG. 16 . Creating the moderator guide includes setting the agenda for the study by selecting or unselecting choice boxes for the introduction, non-disclosure, pre-test questionnaire, pre-test interview, tasks, observer questions, post-test questionnaire, post-test interview, gratuity, and thank you and goodbye sections. An example page that could be displayed to the creator is shown in  FIG. 17 . In one embodiment, a default agenda is provided (e.g., all boxes are selected) allowing the creator of the study to use the default agenda or deselect options to create a customized one. An option to add a new feature to the agenda is also provided. 
         [0029]    The creator is then presented pages to set up the options for the selected agenda items (i.e., introduction, non-disclosure, pre-test questionnaire, pre-test interview, tasks, observer questions, post-test questionnaire, post-test interview, gratuity, and thank you and goodbye sections). Example pages that could be displayed to the creator are shown in  FIGS. 18  (introduction),  19  (pre-test questionnaire),  20  (pre-test questionnaire),  21  (pre-test interview),  22  (tasks),  23  (tasks),  24  (post-test interview) and  25  (gratuities). A charts option is also available as shown in  FIG. 20 . As can be seen, each page allows the creator to customize the information displayed during the study and the information collected during the study. Although not shown, the observer questions set-up page(s) provides the moderator with options for how observer questions are collected, displayed and responded to during an active study. 
         [0030]    As can be seen in some of the Drawings, a page for the current agenda item can include a button to go to the next agenda item. For example,  FIG. 18  illustrates an example page for the introduction agenda item, which has an “NDA” selection button so that the creator can be presented with the page for the non-disclosure section when the button is selected. 
         [0031]    Once the study is created, it can be run and moderated by the moderator. An example workflow for allowing the moderator to moderate a study session is shown in  FIG. 6 . The moderator signs into the tool via the web or tablet application and then accesses its dashboard. If more than one study is in the dashboard, the moderator selects the study to activate or selects one that is already active. As shown in the illustrated example, the moderator can view the various portions of the agenda and/or the participants activity during the study. As set out in tables 1 and 2, the moderator can perform various functions including asking questions presented by an observer. 
         [0032]    The disclosed system and method allow an observer to take notes during a study that are stored and associated with the study. An example workflow for this process is illustrated in  FIG. 7 . The observer signs into the tool via the web or tablet application and then accesses its dashboard. The observer selects the study to observe from the dashboard (there can be more than one study to observe). As shown in the illustrated example, the observer can view the tasks, send observer questions and enter/access data for the charts function discussed above. 
         [0033]    As shown in the example workflow illustrated in  FIG. 8 , charts can be viewed and/or downloaded by e.g., the moderator. Once the moderator logs into the system/method, she can access its dashboard and select to view or edit the data of a study. One preferred option is to study charts, which can include pass/fail and task metrics charts or a data log. The disclosed embodiments will also allow the moderator to download and/or print the charts. Although not shown in  FIG. 8 , the data log can also be downloaded or printed. Example pages that could be displayed to the moderator are shown in  FIGS. 26-28 . In another embodiment, the moderator may also be able to export all of the study information to a Word or PDF document referred to herein as a “Test Plan.” This function would allow the moderator to share study information with his/her client without the client having to log onto the site to see study data (participants, tasks, questionnaires, etc.). 
         [0034]    Thus, the disclosed embodiments provide a simple interactive tool for creating, running, moderating and commenting on user experiences such as e.g., a research study. Test result data can be collected, quantified, sorted, charted, stored, downloaded, and exported for future use using the same tool used to create and run the study. 
         [0035]    The various embodiments described above have been presented by way of example, and not limitation. It will be apparent to persons skilled in the art(s) that various changes in form and detail can be made therein without departing from the spirit and scope of the disclosure. In fact, after reading the above description, it will be apparent to one skilled in the relevant art(s) how to implement alternative embodiments. Thus, the disclosure should not be limited by any of the above-described exemplary embodiments. 
         [0000]    
       
         
               
             
               
               
               
               
             
           
               
                 TABLE 1 
               
             
             
               
                   
               
               
                 Create Viability Study 
               
             
          
           
               
                 As A 
                 I Want To 
                 So I Can 
                 Page 
               
               
                   
               
               
                 Moderator 
                 Create a new study from the 
                 Have all the sections I need already 
                 Create 
               
               
                   
                 UXRD Usability Testing template 
                 set up. 
                 Study - 
               
               
                   
                   
                   
                 Usability 
               
               
                   
                   
                   
                 Test 
               
               
                 Moderator 
                 Create a new study from the 
                 Have all the sections I need already 
                 Create 
               
               
                   
                 UXRD Ethnography template 
                 set up. 
                 Study - 
               
               
                   
                   
                   
                 Usability 
               
               
                   
                   
                   
                 Test 
               
               
                 Moderator 
                 Create a new study from the 
                 Have all the sections I need already 
                 Create 
               
               
                   
                 UXRD Interview template 
                 set up. 
                 Study - 
               
               
                   
                   
                   
                 Usability 
               
               
                   
                   
                   
                 Test 
               
               
                 Moderator 
                 Create a new study from an old 
                 Copy my own work and minimize 
                 Create 
               
               
                   
                 study 
                 re-entry 
                 Study - 
               
               
                   
                   
                   
                 Usability 
               
               
                   
                   
                   
                 Test 
               
               
                 Moderator 
                 Create a new study from scratch 
                 Make the study exactly what I want 
                 Create 
               
               
                   
                   
                   
                 Study - 
               
               
                   
                   
                   
                 Usability 
               
               
                   
                   
                   
                 Test 
               
               
                 Moderator 
                 Define participants for my 
                 Use that to take notes against. 
                 Participants 
               
               
                   
                 usability test (Add additional 
               
               
                   
                 participants, delete participants, 
               
               
                   
                 reorder participants, add additional 
               
               
                   
                 columns, clear schedule, use 
               
               
                   
                 default schedule.) 
               
               
                 Moderator 
                 Create my Mod Guide from the 
                 Have all the sections I need already 
                 Mod 
               
               
                   
                 UXRD Template. Template 
                 set up. 
                 Guide - 
               
               
                   
                 sections include intro, NDA, Pre- 
                   
                 Agenda 
               
               
                   
                 Test Questionnaire, Pre-Test 
               
               
                   
                 Interview, Tasks, Observer 
               
               
                   
                 Questions, Post-Test 
               
               
                   
                 Questionnaire, Post-Test 
               
               
                   
                 Interview, Gratuity, Thank You &amp; 
               
               
                   
                 Goodbye) 
               
               
                 Moderator 
                 Add additional sections to the mod 
                 Have exactly what I need 
                 Mod 
               
               
                   
                 guide 
                   
                 Guide - 
               
               
                   
                   
                   
                 Agenda 
               
               
                 Moderator 
                 View a preview of the tablet view 
                 Edit the mod guide appropriately so 
                 All Study 
               
               
                   
                 as I edit the Mod Guide 
                 it makes sense for how it will appear 
                 Pages 
               
               
                   
                   
                 on the table. 
               
               
                 Moderator 
                 Have the application save changes 
                 Not have to remember to hit save 
                 All Study 
               
               
                   
                 as I make them 
                   
                 Pages 
               
               
                 Moderator 
                 Have an undo and redo button 
                 Fix mistakes easily 
                 All Study 
               
               
                   
                   
                   
                 Pages 
               
               
                 Moderator 
                 Save and exit study and go back to 
                 Make triply sure that the study is 
                 All Study 
               
               
                   
                 dashboard 
                 saved before I exit 
                 Pages 
               
               
                 Moderator 
                 Have a shortcut to all mod guide 
                 Quickly navigate between the pages 
                 All Study 
               
               
                   
                 sections 
                   
                 Pages 
               
               
                 Moderator 
                 Have a ‘next’ type of button at the 
                 Go through the site wizard-like. 
                 All Mod 
               
               
                   
                 bottom of the editable region that 
                   
                 Guide 
               
               
                   
                 takes me to the next section in the 
                   
                 Pages 
               
               
                   
                 agenda 
               
               
                 Moderator 
                 Have global navigation available 
                 Go back to dashboard or get help if I 
                 All 
               
               
                   
                 to me from the edit study pages 
                 need it. 
                 Signed-In 
               
               
                   
                   
                   
                 Pages 
               
               
                 Moderator 
                 Have study-level navigation on 
                 Edit pages as I need to. 
                 All Study 
               
               
                   
                 page so I can go between 
                   
                 Pages 
               
               
                   
                 Participants, Mod Guide, and Data 
               
               
                   
                 Charts 
               
               
                 Moderator 
                 Have the ability to remove a 
                 Make the study exactly what I want 
                 All Mod 
               
               
                   
                 section from the agenda 
                   
                 Guide 
               
               
                   
                   
                   
                 Pages 
               
               
                 Moderator 
                 Be able to change the display 
                 See what I need to do in the 
                 Mod 
               
               
                   
                 format of the session introduction 
                 introduction exactly how I prefer. I 
                 Guide - 
               
               
                   
                 from checklists to paragraph text 
                 can see just the checklist or I can 
                 Session 
               
               
                   
                   
                 read from a text script 
                 Introduction 
               
               
                 Moderator 
                 Be able to edit items within a 
                 Edit items within a checklist. 
                 Mod 
               
               
                   
                 checklist 
                   
                 Guide - 
               
               
                   
                   
                   
                 Session 
               
               
                   
                   
                   
                 Introduction 
               
               
                 Moderator 
                 See changes in the Tablet Preview 
                 Make sure it is displayed exactly 
                 Mod 
               
               
                   
                 as I make them in the edit view 
                 how I want. 
                 Guide - 
               
               
                   
                   
                   
                 Session 
               
               
                   
                   
                   
                 Introduction 
               
               
                 Moderator 
                 Be able to add items to a checklist 
                 Have more items in a checklist 
                 Mod 
               
               
                   
                   
                   
                 Guide - 
               
               
                   
                   
                   
                 Session 
               
               
                   
                   
                   
                 Introduction 
               
               
                 Moderator 
                 Be able to delete items in a 
                 Remove items in a checklist. 
                 Mod 
               
               
                   
                 checklist 
                   
                 Guide - 
               
               
                   
                   
                   
                 Session 
               
               
                   
                   
                   
                 Introduction 
               
               
                 Moderator 
                 Be able to have a text editor if I 
                 Make the text display exactly how I 
                 Mod 
               
               
                   
                 choose where I can write 
                 want for when I run the sessions. 
                 Guide - 
               
               
                   
                 paragraphs, ordered and unordered 
                   
                 Session 
               
               
                   
                 lists, with basic text formatting 
                   
                 Introduction 
               
               
                   
                 (bold, italics, a few font options 
               
               
                   
                 and sizes) 
               
               
                 Moderator 
                 Use the default NDA 
                 Not have to find one of my own. 
                 Mod 
               
               
                   
                   
                   
                 Guide - 
               
               
                   
                   
                   
                 NDA 
               
               
                 Moderator 
                 Be able to edit the NDA with my 
                 Make my company&#39;s lawyers happy 
                 Mod 
               
               
                   
                 company&#39;s NDA 
                   
                 Guide - 
               
               
                   
                   
                   
                 NDA 
               
               
                 Moderator 
                 Be able to have the participant e- 
                 Not have to worry about extra pieces 
                 Mod 
               
               
                   
                 sign the NDA during the session 
                 of paper 
                 Guide - 
               
               
                   
                 by checking a box and using the 
                   
                 NDA 
               
               
                   
                 tablet for drawing their signature 
               
               
                 Participant 
                 Sign the NDA digitally using the 
                 Not have to sign it on paper 
                 Mod 
               
               
                   
                 tablet app 
                   
                 Guide - 
               
               
                   
                   
                   
                 NDA 
               
               
                 Moderator 
                 Be able to add questions and 
                 Collect data during sessions. These 
                 All pages 
               
               
                   
                 answer formats into the study. 
                 must be web and mobile appropriate. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Buttons - 
                 Enter options for the question. I can 
                 All pages 
               
               
                   
                 Horizontal 
                 have as many or as few options as I 
                 that have 
               
               
                   
                   
                 need. I can remove options or 
                 questions 
               
               
                   
                   
                 reorder options. There should be a 
               
               
                   
                   
                 default number of 5 options when 
               
               
                   
                   
                 appropriate for user to fill out 
               
               
                   
                   
                 instead of having to add an object. 
               
               
                   
                   
                 See the answers horizontally on the 
               
               
                   
                   
                 screen when I am running the 
               
               
                   
                   
                 session. 
               
               
                 Moderator 
                 Single Choice - Buttons - Vertical 
                 See the answers ad vertical buttons 
                 All pages 
               
               
                   
                   
                 when I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Date/Time - 
                 See the date time as a text box when 
                 All pages 
               
               
                   
                 Textbox 
                 I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Date/Time - 
                 See the date time as pull-downs 
                 All pages 
               
               
                   
                 Pulldowns 
                 when I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Date/Time - 
                 See the date time as a calendar 
                 All pages 
               
               
                   
                 Calendar Picker 
                 picker when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Dropdown 
                 See the answers as pull-downs when 
                 All pages 
               
               
                   
                   
                 I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Likert Scale - (3- 
                 See the answers as a 3-10 point 
                 All pages 
               
               
                   
                 10 options) 
                 likert scale when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Likert Scale - 
                 Have the ability to select N/A for a 
                 All pages 
               
               
                   
                 include a N/A option 
                 question with a Likert Scale 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Radio Buttons - 
                 See the answers as vertical radio 
                 All pages 
               
               
                   
                 Vertical 
                 buttons when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Radio Buttons - 
                 See the answers as horizontal radio 
                 All pages 
               
               
                   
                 Horizontal 
                 buttons when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Slider - (3-10 
                 See the answers as a slider with 3-10 
                 All pages 
               
               
                   
                 options) 
                 options when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Multiple Choice - Buttons - 
                 See the answers as horizontal 
                 All pages 
               
               
                   
                 Horizontal 
                 buttons when I am running the 
                 that have 
               
               
                   
                   
                 sessions and I can select more than 
                 questions 
               
               
                   
                   
                 one. 
               
               
                 Moderator 
                 Multiple Choice - Buttons - 
                 See the answers as vertical buttons 
                 All pages 
               
               
                   
                 Vertical 
                 when I am running the sessions and I 
                 that have 
               
               
                   
                   
                 can select more than one. 
                 questions 
               
               
                 Moderator 
                 Multiple Choice - Checkboxes - 
                 See the answers as vertical 
                 All pages 
               
               
                   
                 Vertical 
                 checkboxes when I am running the 
                 that have 
               
               
                   
                   
                 sessions and I can select more than 
                 questions 
               
               
                   
                   
                 one. 
               
               
                 Moderator 
                 Multiple Choice - Checkboxes - 
                 See the answers as horizontal 
                 All pages 
               
               
                   
                 Horizontal 
                 checkboxes when I am running the 
                 that have 
               
               
                   
                   
                 sessions and I can select more than 
                 questions 
               
               
                   
                   
                 one. 
               
               
                 Moderator 
                 Multiple Choice - Matrix - (1-8 
                 See the answers as matrix of choices 
                 All pages 
               
               
                   
                 columns) - radio buttons (single 
                 that have 1-8 columns. Ability to 
                 that have 
               
               
                   
                 selection per row) 
                 select one answer per row. 
                 questions 
               
               
                 Moderator 
                 Multiple Choice - Matrix - (1-8 
                 See the answers as a matrix of 
                 All pages 
               
               
                   
                 columns) - checkmarks (multiple 
                 choices that have 1-8 columns. 
                 that have 
               
               
                   
                 selections per row) 
                 Ability to select multiple answers 
                 questions 
               
               
                   
                   
                 per row. 
               
               
                 Moderator 
                 Ranking 
                 Have the participant drag and drop 
                 All pages 
               
               
                   
                   
                 items into an order 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Grouping - User-Defined Groups 
                 Have the participant drag and drop 
                 All pages 
               
               
                   
                   
                 items into their own groups (card- 
                 that have 
               
               
                   
                   
                 sorting studies) 
                 questions 
               
               
                 Moderator 
                 Grouping - Defined Groups 
                 Have the participant drag items into 
                 All pages 
               
               
                   
                   
                 groups I define 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Picture 
                 Take a picture as the answer to a 
                 All pages 
               
               
                   
                   
                 question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Video 
                 Take a video as the answer to a 
                 All pages 
               
               
                   
                   
                 question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Voice Recording 
                 Take a voice recording as the answer 
                 All pages 
               
               
                   
                   
                 to a question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Drawing 
                 Allow user to draw on the ipad as 
                 All pages 
               
               
                   
                   
                 the answer to a question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Text (1-5 rows) 
                 Type in answers via an attached 
                 All pages 
               
               
                   
                   
                 keyboard or an on-screen touch 
                 that have 
               
               
                   
                   
                 keyboard 
                 questions 
               
               
                 Moderator 
                 Ability to add questions to an 
                 Ask multiple questions during a 
                 All pages 
               
               
                   
                 agenda section, having the first 
                 session. 
                 that have 
               
               
                   
                 question populated by a Single 
                   
                 questions 
               
               
                   
                 Choice, Button, Horizontal, 5 
               
               
                   
                 options question 
               
               
                 Moderator 
                 Edit questions 
                 Make sure the questions are asked 
                 All pages 
               
               
                   
                   
                 and displayed correctly. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Delete questions 
                 Remove questions I don&#39;t want. 
                 All pages 
               
               
                   
                   
                   
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Rearrange questions by drag and 
                 Order questions in a way that makes 
                 All pages 
               
               
                   
                 drop 
                 sense to me. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Use the pre-test questionnaire as 
                 Review what the participant 
                 Pre-Test 
               
               
                   
                 the basis for my interview. In the 
                 answered with them and take 
                 Interview 
               
               
                   
                 data entry side, I want a sticky note 
                 additional notes. 
               
               
                   
                 text box where I can type 
               
               
                   
                 additional notes 
               
               
                 Moderator 
                 Create a home-grown interview 
                 Ask questions that I want during the 
                 Pre-Test 
               
               
                   
                 questionnaire where I create 
                 interview. 
                 Interview 
               
               
                   
                 questions from scratch 
               
               
                 Moderator 
                 Add Tasks to the moderator guide. 
                 Have the participant run through 
                 Tasks 
               
               
                   
                 The Task Template has 5 parts: 
                 desired functionality 
               
               
                   
                 1 - Task Title (Textbox) 
               
               
                   
                 2 - Say to Participant (Text Area) 
               
               
                   
                 3 - Task Metrics (Time on Task, 
               
               
                   
                 Pass/Fail, Task Answer) 
               
               
                   
                 4 - Observe (Errors, Common 
               
               
                   
                 Usability Issues) 
               
               
                   
                 5 - Post-Task Questions (Likes, 
               
               
                   
                 Dislikes, Ease of use, confidence) 
               
               
                 Moderator 
                 Delete tasks 
                 Remove unwanted tasks. 
                 Tasks 
               
               
                 Moderator 
                 Rearrange tasks by drag and drop 
                 Have the tasks in the order that I 
                 Tasks 
               
               
                   
                   
                 want. 
               
               
                 Moderator 
                 Have Task 1 be prepopulated to 
                 Make creating tasks easier and have 
                 Tasks 
               
               
                   
                 the Explore task 
                 one less to fill out. 
               
               
                 Moderator 
                 Add questions to each section 
                 Capture the data that I need. 
                 Tasks 
               
               
                   
                 within the Task Template 
               
               
                 Moderator 
                 Use a long-click on a button in 
                 Add notes contextually as I quantify 
                 Tasks 
               
               
                   
                 order to add an additional note 
                 data. 
               
               
                 Moderator 
                 Choose when and if I see observer 
                 Run the sessions how I want. 
                 Observer 
               
               
                   
                 questions 
                   
                 Questions 
               
               
                   
                   
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 See observer questions during the 
                 Ask questions as they come up. 
                 Observer 
               
               
                   
                 task portion of the sessions 
                   
                 Questions 
               
               
                   
                   
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 Close the observer question pod 
                 Not be distracted by observer 
                 Observer 
               
               
                   
                 during the task portion of the 
                 questions if they get to be too much 
                 Questions 
               
               
                   
                 session 
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 See a counter on the Observer 
                 See if I need to ask any questions 
                 Observer 
               
               
                   
                 Question navigation item of 
                 later. 
                 Questions 
               
               
                   
                 questions the observers are asking 
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 See examples of the first two 
                 Make a better informed decision. 
                 Observer 
               
               
                   
                 options 
                   
                 Questions 
               
               
                   
                   
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Observer 
                 Log into Capture and view the 
                 Write notes to the moderator 
                 Observer 
               
               
                   
                 study I have permission to see 
                   
                 Questions 
               
               
                 Observer 
                 Write questions to the moderator 
                 Have my questions answered during 
                 Observer 
               
               
                   
                   
                 the session. 
                 Questions 
               
               
                 Observer 
                 Switch between studies 
                 Write/view questions to the 
                 Observer 
               
               
                   
                   
                 moderator 
                 Questions 
               
               
                 Moderator 
                 Have the option to use a SUS 
                 Get industry-related usability data 
                 Post-Test 
               
               
                   
                 (System Usability Scale) survey 
                 without having to create my own 
                 Questionnaire 
               
               
                   
                 and have the ability to swap out 
                 survey 
               
               
                   
                 the word ‘system with website, 
               
               
                   
                 application, or mobile app 
               
               
                 Moderator 
                 Create a questionnaire from 
                 Ask the post-test questions that I 
                 Post-Test 
               
               
                   
                 scratch 
                 want 
                 Questionnaire 
               
               
                 Moderator 
                 Have 3 questions populated for me 
                 Reduce the number of questions I 
                 Post-Test 
               
               
                   
                 in the post-test interview 
                 have to type into the app 
                 Interview 
               
               
                 Moderator 
                 Uncheck the default post-test 
                 Ask the post-test questions that I 
                 Post-Test 
               
               
                   
                 interview questions if I don&#39;t like 
                 want 
                 Interview 
               
               
                   
                 them 
               
               
                 Moderator 
                 Add questions in the post-test 
                 Ask the post-test questions that I 
                 Post-Test 
               
               
                   
                 interview 
                 want 
                 Interview 
               
               
                 Moderator 
                 Have the ability for participants to 
                 Have less paper I have to deal with 
                 Gratuities 
               
               
                   
                 e-sign their gratuity receipt form 
               
               
                   
                 and have it dated automatically 
               
               
                 Moderator 
                 Edit the text on the gratuity receipt 
                 Have the language that I want (my 
                 Gratuities 
               
               
                   
                 form 
                 company&#39;s lawyers want) 
               
               
                 Moderator 
                 Indicate that the user has signed 
                 Keep track of the things 1 have to do. 
                 Gratuities 
               
               
                   
                 the paper gratuity receipt form 
               
               
                 Participant 
                 Sign the gratuity receipt form 
                 Not have to sign it on paper 
                 Gratuities 
               
               
                 Moderator 
                 Have a checklist of things to do to 
                 check off what I have done. 
                 Thank 
               
               
                   
                 wrap the session, similar to the 
                   
                 You &amp; 
               
               
                   
                 introduction. 
                   
                 Goodbye 
               
               
                 Moderator 
                 Have a text of things to do to wrap 
                 Read specific text that I need to do. 
                 Thank 
               
               
                   
                 up the session, similar to the 
                   
                 You &amp; 
               
               
                   
                 introduction 
                   
                 Goodbye 
               
               
                 Moderator 
                 Select what data charts you want to 
                 The quantified data that I captured 
                 Charts 
               
               
                   
                 see. Options should be Pass/Fail 
                 during the session. 
               
               
                   
                 and then each task. 
               
               
                   
               
             
          
         
       
     
         [0000]    
       
         
               
             
               
               
               
               
             
           
               
                 TABLE 2 
               
             
             
               
                   
               
               
                 Tablet and Web Applications 
               
             
          
           
               
                 As A 
                 I Want To 
                 So I Can 
                 Page 
               
               
                   
               
               
                 Moderator 
                 Sign into the app 
                 See my stuff and enter data 
                 Sign In 
               
               
                 Moderator 
                 Resend/Reset Password 
                 Get to my stuff 
                 Sign In 
               
               
                 Moderator 
                 View the study names and updated 
                 Pick a study to look at/enter data 
                 Dashboard 
               
               
                   
                 date 
               
               
                 Moderator 
                 Be able to navigate between 
                 Get to the area that I want 
                 All studies 
               
               
                   
                 participants, observe, charts, and 
               
               
                   
                 log within a study 
               
               
                 Moderator 
                 Be able to add media at any time. 
                 Capture data on the fly 
                 All studies 
               
               
                   
                 Media is photo, video, audio, 
               
               
                   
                 drawing, comment 
               
               
                 Moderator 
                 Be able to add a comment to any 
                 Describe what the media is 
                 All studies 
               
               
                   
                 media 
               
               
                 Moderator 
                 Be able to view a gallery of media 
                 Review media 
                 All studies 
               
               
                 Moderator 
                 View participant info in a table and 
                 Navigate the participant list so I 
                 Participants 
               
               
                   
                 be able to view completed sessions 
                 can take notes in the correct order 
               
               
                   
                 or start future sessions 
               
               
                 Moderator 
                 Navigate to the next and previous 
                 Move forward with the session 
                 All observe 
               
               
                   
                 sections at the top of the view 
                   
                 pages 
               
               
                 Moderator 
                 View the agenda and be able to 
                 See an overview of the session. 
                 Agenda 
               
               
                   
                 link to each section 
               
               
                 Moderator 
                 If checkmark view, check off the 
                 Mark what I&#39;ve told the 
                 Introduction 
               
               
                   
                 topics I&#39;ve discuses in the intro 
                 participant 
               
               
                 Participant 
                 Sign the NDA and have it auto- 
                 Not have another piece of paper 
                 NDA 
               
               
                   
                 date 
               
               
                 Moderator 
                 Indicate that the participant signed 
                 Keep track of all the things I need 
                 NDA 
               
               
                   
                 a paper NDA 
                 to do 
               
               
                 Participant 
                 Answer questions using the tablet 
                 Answer the questions the 
                 Pre-Test 
               
               
                   
                   
                 moderator wants me to 
                 Questionnaire 
               
               
                 Moderator 
                 If add notes view, show me the 
                 Qualify responses 
                 Pre-Test 
               
               
                   
                 answers the participant made 
                   
                 Interview 
               
               
                   
                 previously and put sticky notes on 
               
               
                   
                 the view so I can add notes 
               
               
                 Moderator 
                 Have a list of all tasks on one page 
                 Use this as a start page for the 
                 Task List 
               
               
                   
                   
                 tasks 
               
               
                 Moderator 
                 Have the Go button turn into a 
                 Know what tasks I&#39;ve completed 
                 Task List 
               
               
                   
                 checkmark once the participant 
               
               
                   
                 completes the task 
               
               
                 Moderator 
                 Be able to go back to the task by 
                 Add data later 
                 Task List 
               
               
                   
                 the Task Name even if the 
               
               
                   
                 participant completed the task 
               
               
                 Moderator 
                 View the 5 sections of a task 
                 Do data entry for a complete task 
                 Task Detail 
               
               
                 Moderator 
                 Start and stop the task timer and 
                 Do time on task events so I know 
                 Task Detail 
               
               
                   
                 display it at the top of the page 
                 how long it takes a participant to 
               
               
                   
                   
                 do something. 
               
               
                 Moderator 
                 Show observer question pod if 
                 See the questions my observers 
                 Task Detail 
               
               
                   
                 chosen in setup and hide it if 
                 have but hide it also 
               
               
                   
                 necessary 
               
               
                 Moderator 
                 Answer all of the questions 
                 Capture good data 
                 Task Detail 
               
               
                 Moderator 
                 View a log of all questions the 
                 Review the questions and make 
                 Observer 
               
               
                   
                 observers asked. Include who 
                 sure all have been answered 
                 Questions 
               
               
                   
                 made the question and timestamp 
                 before ending the session. 
               
               
                 Moderator 
                 Have a visual cue that tells me the 
                 Know how many questions there 
                 Observer 
               
               
                   
                 count of observer questions 
                 are. 
                 Questions 
               
               
                 Participant 
                 Fill out the answers to the 
                 Answer the questions the 
                 Post-Test 
               
               
                   
                 questions 
                 moderator wants me to 
                 Questionnaire 
               
               
                 Moderator 
                 Ask the participant questions and 
                 Capture data 
                 Post-Test 
               
               
                   
                 fill out the answers 
                   
                 Interview 
               
               
                 Participant 
                 Sign the gratuity receipt form 
                 Not have another piece of paper 
                 Gratuities 
               
               
                 Moderator 
                 Indicate that the participant signed 
                 Keep track of all the things I need 
                 Gratuities 
               
               
                   
                 a paper gratuity receipt form 
                 to do 
               
               
                 Moderator 
                 If checkmark view, check off the 
                 Mark what I&#39;ve told the 
                 Thank you 
               
               
                   
                 topics I&#39;ve discuses in the goodbye 
                 participant 
                 and goodbye 
               
               
                 Moderator 
                 Single Choice - Date/Time - 
                 See the date time as a text box 
                 All pages 
               
               
                   
                 Textbox 
                 when I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Date/Time - 
                 See the date time as pull-downs 
                 All pages 
               
               
                   
                 Pulldowns 
                 when I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Date/Time - 
                 See the date time as a calendar 
                 All pages 
               
               
                   
                 Calendar Picker 
                 picker when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Dropdown 
                 See the answers as pull-downs 
                 All pages 
               
               
                   
                   
                 when I am running the sessions. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Likert Scale - (3- 
                 See the answers as a 3-10 point 
                 All pages 
               
               
                   
                 10 options) 
                 likert scale when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Likert Scale - 
                 Have the ability to select N/A for 
                 All pages 
               
               
                   
                 include a N/A option 
                 a question with a Likert Scale 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Single Choice - Radio Buttons - 
                 See the answers as vertical radio 
                 All pages 
               
               
                   
                 Vertical 
                 buttons when I am running the 
                 that have 
               
               
                   
                   
                 sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Radio Buttons - 
                 See the answers as horizontal 
                 All pages 
               
               
                   
                 Horizontal 
                 radio buttons when I am running 
                 that have 
               
               
                   
                   
                 the sessions. 
                 questions 
               
               
                 Moderator 
                 Single Choice - Slider - (3-10 
                 See the answers as a slider with 
                 All pages 
               
               
                   
                 options) 
                 3-10 options when I am running 
                 that have 
               
               
                   
                   
                 the sessions. 
                 questions 
               
               
                 Moderator 
                 Multiple Choice - Buttons - 
                 See the answers as horizontal 
                 All pages 
               
               
                   
                 Horizontal 
                 buttons when I am running the 
                 that have 
               
               
                   
                   
                 sessions and I can select more 
                 questions 
               
               
                   
                   
                 than one. 
               
               
                 Moderator 
                 Multiple Choice - Buttons - 
                 See the answers as vertical 
                 All pages 
               
               
                   
                 Vertical 
                 buttons when I am running the 
                 that have 
               
               
                   
                   
                 sessions and I can select more 
                 questions 
               
               
                   
                   
                 than one. 
               
               
                 Moderator 
                 Multiple Choice - Checkboxes - 
                 See the answers as vertical 
                 All pages 
               
               
                   
                 Vertical 
                 checkboxes when I am running 
                 that have 
               
               
                   
                   
                 the sessions and I can select more 
                 questions 
               
               
                   
                   
                 than one. 
               
               
                 Moderator 
                 Multiple Choice - Checkboxes - 
                 See the answers as horizontal 
                 All pages 
               
               
                   
                 Horizontal 
                 checkboxes when I am running 
                 that have 
               
               
                   
                   
                 the sessions and I can select more 
                 questions 
               
               
                   
                   
                 than one. 
               
               
                 Moderator 
                 Multiple Choice - Matrix - (1-8 
                 See the answers as matrix of 
                 All pages 
               
               
                   
                 columns) - radio buttons (single 
                 choices that have 1-8 columns. 
                 that have 
               
               
                   
                 selection per row) 
                 Ability to select one answer per 
                 questions 
               
               
                   
                   
                 row. 
               
               
                 Moderator 
                 Multiple Choice - Matrix - (1-8 
                 See the answers as a matrix of 
                 All pages 
               
               
                   
                 columns) - checkmarks (multiple 
                 choices that have 1-8 columns. 
                 that have 
               
               
                   
                 selections per row) 
                 Ability to select multiple answers 
                 questions 
               
               
                   
                   
                 per row. 
               
               
                 Moderator 
                 Ranking 
                 Have the participant drag and 
                 All pages 
               
               
                   
                   
                 drop items into an order 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Grouping - User-Defined Groups 
                 Have the participant drag and 
                 All pages 
               
               
                   
                   
                 drop items into their own groups 
                 that have 
               
               
                   
                   
                 (card-sorting studies) 
                 questions 
               
               
                 Moderator 
                 Grouping - Defined Groups 
                 Have the participant drag items 
                 All pages 
               
               
                   
                   
                 into groups I define 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Picture 
                 Take a picture as the answer to a 
                 All pages 
               
               
                   
                   
                 question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Video 
                 Take a video as the answer to a 
                 All pages 
               
               
                   
                   
                 question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Voice Recording 
                 Take a voice recording as the 
                 All pages 
               
               
                   
                   
                 answer to a question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Media - Drawing 
                 Allow user to draw on the ipad as 
                 All pages 
               
               
                   
                   
                 the answer to a question. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Text (1-5 rows) 
                 Type in answers via an attached 
                 All pages 
               
               
                   
                   
                 keyboard or an on-screen touch 
                 that have 
               
               
                   
                   
                 keyboard 
                 questions 
               
               
                 Moderator 
                 Ability to add questions to an 
                 Ask multiple questions during a 
                 All pages 
               
               
                   
                 agenda section, having the first 
                 session. 
                 that have 
               
               
                   
                 question populated by a Single 
                   
                 questions 
               
               
                   
                 Choice, Button, Vertical, 5 options 
               
               
                   
                 question 
               
               
                 Moderator 
                 Edit questions 
                 Make sure the questions are asked 
                 All pages 
               
               
                   
                   
                 and displayed correctly. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Delete questions 
                 Remove questions I don&#39;t want. 
                 All pages 
               
               
                   
                   
                   
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Rearrange questions by drag and 
                 Order questions in a way that 
                 All pages 
               
               
                   
                 drop 
                 makes sense to me. 
                 that have 
               
               
                   
                   
                   
                 questions 
               
               
                 Moderator 
                 Use the pre-test questionnaire as 
                 Review what the participant 
                 Pre-Test 
               
               
                   
                 the basis for my interview. In the 
                 answered with them and take 
                 Interview 
               
               
                   
                 data entry side, I want a sticky note 
                 additional notes. 
               
               
                   
                 text box where I can type 
               
               
                   
                 additional notes 
               
               
                 Moderator 
                 Create a home-grown interview 
                 Ask questions that I want during 
                 Pre-Test 
               
               
                   
                 questionnaire where I create 
                 the interview. 
                 Interview 
               
               
                   
                 questions from scratch 
               
               
                 Moderator 
                 Add Tasks to the moderator guide. 
                 Have the participant run through 
                 Tasks 
               
               
                   
                 The Task Template has 5 parts: 
                 desired functionality 
               
               
                   
                 1 - Task Title (Textbox) 
               
               
                   
                 2 - Say to Participant (Text Area) 
               
               
                   
                 3 - Task Metrics (Time on Task, 
               
               
                   
                 Pass/Fail, Task Answer) 
               
               
                   
                 4 - Observe (Errors, Common 
               
               
                   
                 Usability Issues) 
               
               
                   
                 5 - Post-Task Questions (Likes, 
               
               
                   
                 Dislikes, Ease of use, confidence) 
               
               
                 Moderator 
                 Delete tasks 
                 Remove unwanted tasks. 
                 Tasks 
               
               
                 Moderator 
                 Rearrange tasks by drag and drop 
                 Have the tasks in the order that I 
                 Tasks 
               
               
                   
                   
                 want. 
               
               
                 Moderator 
                 Have Task 1 be prepopulated to 
                 Make creating tasks easier and 
                 Tasks 
               
               
                   
                 the Explore task 
                 have one less to fill out. 
               
               
                 Moderator 
                 Add questions to each section 
                 Capture the data that I need. 
                 Tasks 
               
               
                   
                 within the Task Template 
               
               
                 Moderator 
                 Use a long-click on a button in 
                 Add notes contextually as I 
                 Tasks 
               
               
                   
                 order to add an additional note 
                 quantify data. 
               
               
                 Moderator 
                 Choose when and if I see observer 
                 Run the sessions how 1 want. 
                 Observer 
               
               
                   
                 questions 
                   
                 Questions 
               
               
                   
                   
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 See observer questions during the 
                 Ask questions as they come up. 
                 Observer 
               
               
                   
                 task portion of the sessions 
                   
                 Questions 
               
               
                   
                   
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 Close the observer question pod 
                 Not be distracted by observer 
                 Observer 
               
               
                   
                 during the task portion of the 
                 questions if they get to be too 
                 Questions 
               
               
                   
                 session 
                 much 
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 See a counter on the Observer 
                 See if I need to ask any questions 
                 Observer 
               
               
                   
                 Question navigation item of 
                 later. 
                 Questions 
               
               
                   
                 questions the observers are asking 
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Moderator 
                 See examples of the first two 
                 Make a better informed decision. 
                 Observer 
               
               
                   
                 options 
                   
                 Questions 
               
               
                   
                   
                   
                 (Mod 
               
               
                   
                   
                   
                 Guide) 
               
               
                 Observer 
                 Log into Capture and view the 
                 Write notes to the moderator 
                 Observer 
               
               
                   
                 study I have permission to see 
                   
                 Questions 
               
               
                 Observer 
                 Write questions to the moderator 
                 Have my questions answered 
                 Observer 
               
               
                   
                   
                 during the session. 
                 Questions 
               
               
                 Observer 
                 Switch between studies 
                 Write/view questions to the 
                 Observer 
               
               
                   
                   
                 moderator 
                 Questions 
               
               
                 Moderator 
                 Have the option to use a SUS 
                 Get industry-related usability data 
                 Post-Test 
               
               
                   
                 (System Usability Scale) survey 
                 without having to create my own 
                 Questionnaire 
               
               
                   
                 and have the ability to swap out the 
                 survey 
               
               
                   
                 word ‘system with website, 
               
               
                   
                 application, or mobile app 
               
               
                 Moderator 
                 Create a questionnaire from 
                 Ask the post-test questions that I 
                 Post-Test 
               
               
                   
                 scratch 
                 want 
                 Questionnaire 
               
               
                 Moderator 
                 Have 3 questions populated for me 
                 Reduce the number of questions I 
                 Post-Test 
               
               
                   
                 in the post-test interview 
                 have to type into the app 
                 Interview 
               
               
                 Moderator 
                 Uncheck the default post-test 
                 Ask the post-test questions that I 
                 Post-Test 
               
               
                   
                 interview questions if I don&#39;t like 
                 want 
                 Interview 
               
               
                   
                 them 
               
               
                 Moderator 
                 Add questions in the post-test 
                 Ask the post-test questions that I 
                 Post-Test 
               
               
                   
                 interview 
                 want 
                 Interview 
               
               
                 Moderator 
                 Have the ability for participants to 
                 Have less paper I have to deal 
                 Gratuities 
               
               
                   
                 e-sign their gratuity receipt form 
                 with 
               
               
                   
                 and have it dated automatically 
               
               
                 Moderator 
                 Edit the text on the gratuity receipt 
                 Have the language that I want 
                 Gratuities 
               
               
                   
                 form 
                 (my company&#39;s lawyers want) 
               
               
                 Moderator 
                 Indicate that the user has signed 
                 Keep track of the things I have to 
                 Gratuities 
               
               
                   
                 the paper gratuity receipt form 
                 do. 
               
               
                 Participant 
                 Sign the gratuity receipt form 
                 Not have to sign it on paper 
                 Gratuities 
               
               
                 Moderator 
                 Have a checklist of things to do to 
                 check off what I have done. 
                 Thank You 
               
               
                   
                 wrap the session, similar to the 
                   
                 &amp; Goodbye 
               
               
                   
                 introduction. 
               
               
                 Moderator 
                 Have a text of things to do to wrap 
                 Read specific text that I need to 
                 Thank You 
               
               
                   
                 up the session, similar to the 
                 do. 
                 &amp; Goodbye 
               
               
                   
                 introduction 
               
               
                 Moderator 
                 Display the quantitative data that 
                 View charts quickly 
                 Charts 
               
               
                   
                 was captured during the data entry 
               
               
                 Moderator 
                 Share the data charts 
                 Send them to my team members 
                 Charts 
               
               
                 Moderator 
                 View the data log that was 
                 See the timestamps of what I 
                 Log 
               
               
                   
                 captured 
                 captured and the raw notes. 
               
               
                 Moderator 
                 View the data log by participant 
                 Look at the data by participant 
                 Log 
               
               
                   
                 and be able to change participants