Abstract:
A fascia for a self-service terminal. The fascia comprises a first component located in fixed spatial relation to a plurality of devices mounted within the self-service terminal, and a second component mounted in movable spatial relation to at least one other device mounted within the self-service terminal. The second component is movable relative to the first component to provide access to the devices mounted within the self-service terminal when the second component is opened. The first and second components provide a unitary sealed fascia when the first and second components are in the closed position.

Description:
FIELD OF INVENTION 
       [0001]    The present invention relates to a self-service terminal. 
       BACKGROUND OF INVENTION 
       [0002]    One common type of self-service terminal is an automated teller machine (ATM). To provide an ATM owner with a high return on investment, it is imperative that an ATM remains in operation for as long as possible. To this end, ATMs are designed to ensure that they can be serviced quickly and efficiently by ATM technicians. 
         [0003]    ATMs contain quite a number of devices, such as a cash dispenser, a card reader, a receipt printer, and the like. These devices enable the ATM to perform transactions for customers. Access to these devices may be provided from the rear of the ATM, and/or from the front of the ATM. Where front access is provided, an ATM is typically provided with a fascia on the front of the ATM that either (i) pivots upwards, or (ii) racks out (slides out like a drawer). Whichever mounting mechanism is used (a pivot or a slide), when the fascia is opened, the devices mounted within the ATM are exposed to enable an ATM technician to gain access to them. 
         [0004]    One disadvantage of these mounting mechanisms (a pivot and a slide) is that devices mounted within the ATM may not be correctly aligned with corresponding slots in the fascia when the fascia is moved to the closed position. Furthermore, if these devices are not properly positioned when the fascia is closed, then the devices or the fascia may be damaged. This misalignment and potential damage gives rise to a relatively large number of additional service calls for ATM technicians. As a consequence, there may be an increased service charge (where third party ATM technicians are used) and reduced ATM availability for customers. 
       SUMMARY OF INVENTION 
       [0005]    Accordingly, the invention generally provides an improved fascia for a self-service terminal. 
         [0006]    In addition to the Summary of Invention provided above and the subject matter disclosed below in the Detailed Description, the following paragraphs of this section are intended to provide further basis for alternative claim language for possible use during prosecution of this application, if required. If this application is granted, some aspects of the invention may relate to claims added during prosecution of this application, other aspects may relate to claims deleted during prosecution, other aspects may relate to subject matter never claimed. Furthermore, the various aspects detailed hereinafter are independent of each other, except where stated otherwise. Any claim corresponding to one aspect should not be construed as incorporating any element or feature of the other aspects unless explicitly stated in that claim. 
         [0007]    According to a first aspect there is provided a fascia for a self-service terminal, the fascia comprising: a first component located in fixed spatial relation to a plurality of devices mounted within the self-service terminal, and a second component mounted in movable spatial relation to at least one other device mounted within the self-service terminal, the second component being movable relative to the first component to provide access to the devices mounted within the self-service terminal when the second component is opened, and providing a unitary sealed fascia when the second component is closed. 
         [0008]    The first component may be an inner component and the second component may be an outer component surrounding the inner component. 
         [0009]    The first component may include a customer display mounted thereto. This allows a service technician (such as an ATM technician) to view the customer display (which may be displaying instructions for the service technician) while performing a servicing operation. This has the advantage that a secondary display for use in performing servicing operations may not be required. 
         [0010]    The first component may include apertures (such as slots), each aperture aligning with an entry/exit port on a central device. These central devices may include: a card reader, a receipt printer, a statement printer, a passbook printer, and the like. 
         [0011]    The first component and its associated central devices may be mounted on a tray sliding on a rail mechanism, thereby allowing the first component and the central devices to be accessed by sliding the tray out from a closed position, where the first component is fully racked (and latched) into the self-service terminal, to an open position, where the first component is fully racked out. 
         [0012]    The second component may be pivotably mounted to an upper portion of the self-service terminal, thereby allowing the second component to pivot upwards to an open position at which the devices within the self-service terminal are exposed, and downwards to a closed position, at which the second component is in sealing engagement with the first component and the second component is latched to the self-service terminal. Alternatively, the second component may be slideably mounted to the self-service terminal, thereby allowing the second component to be racked out from a closed position to an open position. 
         [0013]    The second component may include an inwardly projecting portion for urging a fixture (such as a sloping bar, a hooked stanchion, or the like) on the sliding tray rail mechanism towards a closed position. If the first component is not in the closed position when the second component is pivoted downwards, then the projecting portion engages with the fixture and moves the sliding tray mechanism to the closed position as a result of the second component being moved to its closed position. This automatic closing feature ensures that if the second component is closed while the first component is still racked out, then the first component will be safely racked in by the action of closing the second component. 
         [0014]    The inwardly projecting portion may be provided by a sheet metal enclosure for a light box. 
         [0015]    A sealing gasket may be provided on one or both of the first component and the second component. The sealing gasket may surround the first component. 
         [0016]    The second component may provide access to the self-service terminal interior, and also provide access to a cash dispenser shutter. 
         [0017]    The second component may be mounted in movable spatial relation to a cash dispenser and/or a banknote depository mounted within the self-service terminal. 
         [0018]    The fascia may provide a customer interface (including, for example, slots, a display, a keypad, and the like) in a first plane, and an information panel in a second plane transverse to the first plane, the information panel comprising a first energizable graphic and a second energizable graphic. 
         [0019]    The information panel may be provided on the second component. The information panel may be provided on an edge of the second component. 
         [0020]    The first and second energizable graphics may be provided as two separate series of LEDs mounted on a common printed circuit board. The first series may be in the form of a single or double headed arrow, the second series may be in the form of a cross. 
         [0021]    The first energizable graphic may be in the form of an arrow (such as a green single or double-headed arrow pointing to the front of the terminal), the second energizable graphic may be in the form of a cross (such as a red cross). 
         [0022]    Each graphic is preferably separately energizable, so that only one graphic is energized at any given time. 
         [0023]    The fascia may be for use with a drive-up self-service terminal, such as a drive-up ATM. 
         [0024]    By providing an information panel that is visible to potential customers of the terminal approaching the terminal from one side rather than the front of the terminal, vehicle drivers can ascertain from a distance whether the terminal is operational. Where multiple self-service terminals are used in a location, each in a different lane, a vehicle driver can select a lane having an operational self-service terminal, as indicated by the information panel. 
         [0025]    According to a second aspect there is provided a self-service terminal including the fascia of the first aspect. 
         [0026]    By virtue of this aspect, a self-service terminal is provided that has a dual component fascia. One component may be used to ensure that critical alignment with certain devices (for example a card reader and various printers) is always maintained, the other component may be used to ensure that sufficient access is provided to the self-service terminal interior to ensure that servicing operations can be easily and reliably performed. 
         [0027]    According to a third aspect of the invention there is provided a self-service terminal fascia comprising an information panel disposed on a plane transverse to the plane of a customer interface used by a customer of the terminal to conduct a transaction, the information panel comprising a first energizable graphic for indicating that the self-service terminal is in service, and a second energizable graphic for indicating that the self-service terminal is not in service. 
         [0028]    The first energizable graphic may be an arrow, and the second energizable graphic may be a cross. 
         [0029]    The first energizable graphic may be green, the second energizable graphic may be red. 
         [0030]    The first and second energizable graphics may be co-located on the same general area of the information panel. 
         [0031]    According to a fourth aspect there is provided a fascia for a self-service terminal, the fascia comprising: a first component located in fixed spatial relation to a plurality of devices mounted within the self-service terminal, and a second component mounted in movable spatial relation the first component to provide access to the devices mounted within the self-service terminal when the second component is opened. 
         [0032]    These and other aspects will be apparent from the following specific description, given by way of example, with reference to the accompanying drawings. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0033]      FIG. 1  is a perspective view of a self-service terminal according to one embodiment of the present invention showing a part (the second fascia component) in the open position; 
           [0034]      FIG. 2  is a perspective view of the self-service terminal of  FIG. 1  showing the second fascia component in the closed position; 
           [0035]      FIG. 3  is a side view of the self-service terminal of  FIG. 1  showing an information panel; 
           [0036]      FIG. 4  is an enlarged view of the information panel of  FIG. 3  in a first energized state indicating that the terminal of  FIG. 1  is in service; and 
           [0037]      FIG. 5  is an enlarged view of the information panel of  FIG. 3  in a second energized state indicating that the terminal of  FIG. 1  is out of service. 
       
    
    
     DETAILED DESCRIPTION 
       [0038]    Reference is first made to  FIG. 1 , which is a perspective view of a self-service terminal  10  (in the form of a drive-up ATM) according to one embodiment of the present invention. This is the view that would be seen by an ATM technician during a maintenance (servicing) operation. 
         [0039]    The ATM  10  comprises a housing  12  to which is coupled a two-part fascia  14 . The two-part fascia  14  comprises a first (inner) fascia component  14   a , and a second (outer) fascia component  14   b  defining a central aperture dimensioned to accommodate the inner fascia component  14   a  in sealing engagement when the outer fascia component  14   b  is in a closed position. The inner fascia component  14   a  includes a perimeter gasket  16  to ensure a water-tight seal with the outer fascia component  14   b.    
         [0040]    The inner fascia component  14   a  includes a display  20  mounted thereon, a card reader entrance/exit port  22  including an anti-fraud hologram, an encrypting PINpad device  24 , a receipt printer slot  26 , and a statement printer slot  28 . 
         [0041]    The inner fascia component  14   a  is mounted on a device tray  30  that supports various internal ATM devices, (referred to herein as central devices) such as a card reader (not shown) aligned with the card reader entrance/exit port  22 ; a receipt printer  34  aligned with the receipt printer slot  26 ; and a statement printer  36  aligned with the statement printer slot  28 . 
         [0042]    The device tray  30  is slideably mounted on a rail mechanism  40 , thereby allowing the device tray  30  and the devices  20 , 24 , 34 , 36  supported thereon, to be racked horizontally out of the ATM  10  for servicing by an ATM technician, and to be racked back into the ATM  10  when servicing is complete. 
         [0043]    The inner fascia component  14   a  is fixed relative to the card reader (not shown), receipt printer  34 , and statement printer  36 . This ensures that there is no misalignment between each device supported by the tray  30  and its associated slot or port. In some ATMs, up to 60% of service callouts requiring a visit from an ATM technician are attributable to misalignment of devices with their respective slots or the devices not being properly racked back in place prior to closing the fascia. Since there is no relative movement between the inner fascia component  14   a  and the devices supported by the tray  30 , these misalignment problems are greatly reduced in this embodiment. 
         [0044]    The outer fascia component  14   b  is pivotably mounted by hinges  50  (only one of which is shown in  FIG. 1 ) to an upper portion of the ATM  10 , and is maintained in an open position (as shown in  FIG. 1 ) by a gas spring  52 . 
         [0045]    The outer fascia component  14   b  includes a projecting portion  54  defining an edge  56  for engaging with a sloping bar  58  on the device tray  30 . The bar  58  slopes from a high position at the rear of the device tray  30  to a low position at the front of the device tray  30  where the inner fascia component  14   a  is mounted. 
         [0046]    If the outer fascia component  14   b  is lowered while the inner fascia component  14   a  is racked out, then the edge  56  of the projecting portion  54  comes into contact with the bar  58 . If the outer fascia component  14   b  continues to be lowered, then it urges the bar  58  and the device tray  30  to the closed position as the outer fascia component  14   b  is lowered. 
         [0047]    Reference will now also be made to  FIG. 2 , which is a perspective view of the ATM  10  showing the inner and outer fascia components  14  in the closed position. As best seen from  FIG. 2 , the outer fascia component  14   b  also includes a cash dispenser slot  60  and a banknote deposit slot  62 . 
         [0048]    When the outer fascia component  14   b  is in the closed position, the cash dispenser slot  60  aligns with a cash dispenser device  64  that is located in a safe (not shown) within a lower portion of the ATM  10 ; and the banknote depository slot  62  aligns with a banknote depository device  66  that is also located in the safe (not shown) within a lower portion of the ATM  10 . 
         [0049]    During normal operation, when an ATM technician has completed a maintenance operation on the ATM  10 , then he/she can rack in the inner fascia component  14   a , and then close the outer fascia component  14   b . The ATM  10  will then be ready for use, as illustrated in  FIG. 2 . 
         [0050]    As described above, even if the ATM technician forgets to rack in the inner fascia component  14   a  prior to closing the outer fascia component  14   b , the inner fascia component  14   a  will be closed automatically by the action of the projecting portion  54  and the sloping bar  58 , thereby preventing damage to the inner fascia component  14   a  and device tray  30 . 
         [0051]    Reference will now be made to  FIG. 3 , which is a side view of the ATM  10 . As can be seen from  FIG. 3 , the outer fascia component  14   b  includes an information panel  70 . As best seen in  FIGS. 4 and 5 , the information panel  70  has a first energizable graphic  72  and a second energizable graphic  74 . 
         [0052]    The first energizable graphic  72  is in the form of a series of green LEDs forming a double-headed arrow pointing towards a front area of the ATM  10 , which signifies to ATM customers approaching the ATM  10  from the side, such as vehicle drivers, that the ATM  10  is in service. 
         [0053]    The second energizable graphic  74  is in the form of a series of red LEDs forming a cross, which signifies to ATM customers approaching the ATM  10  from the side, such as vehicle drivers, that the ATM  10  is out of service. 
         [0054]    The series of green LEDs and the series of red LEDs are disposed on the same circuit board and covered by a translucent diffusing sheet, so that only the green double-headed arrow (not the red cross) is visible when the first energizable graphic  72  is activated; and only the red cross (not the green double-headed arrow) is visible when the second energizable graphic  74  is activated. 
         [0055]    The first and second energizable graphics  72 , 74  are separately energized on a mutually exclusive basis, so that if the first energizable graphic  72  is illuminated then the second energizable graphic  74  is not illuminated, and vice versa. 
         [0056]    When the ATM  10  is operating correctly, an ATM controller (not shown) such as a PC core, illuminates the first energizable graphic  72  (the green arrow); whereas, when the ATM  10  is not operating correctly (that is, when the ATM  10  is not in service), the ATM controller (not shown) illuminates the second energizable graphic  74  (the red cross). This enables prospective customers approaching the ATM  10  to see from a distance whether the ATM  10  is in operation or not. 
         [0057]    If the ATM  10  is used in multi-lane, drive-up installations, the information panel  70  provides an indication of which ATMs are in service. This avoids drivers having to reverse or pass through the drive-up lane and rejoin a queue to select another lane with an in-service ATM. 
         [0058]    By using the information panel  70 , the ATM  10  provides a highly visible indicator that shows the status of the ATM  10 . This indicator is highly visible and can be seen before the driver needs to select a lane. 
         [0059]    Various modifications may be made to the above described embodiment within the scope of the invention, for example, a self-service terminal other than an ATM may be used, such as a self-checkout terminal. 
         [0060]    In other embodiments, the outer fascia component may rack out rather than pivot up. 
         [0061]    In other ATM embodiments, the outer fascia component may include an aperture for receiving deposited cheques. The aperture may align, when the outer component is in the closed position, with a cheque processing device mounted within the ATM. 
         [0062]    In other embodiments, the information panel may have different graphics than those described (for example, a tick instead of an arrow), and the colors may be different to those described (for example, black instead of red). 
         [0063]    The terms “comprising”, “including”, “incorporating”, and “having” are used herein to recite an open-ended list of one or more elements or steps, not a closed list. When such terms are used, those elements or steps recited in the list are not exclusive of other elements or steps that may be added to the list.