Abstract:
A web data analysis system, computer software product, and method of operation thereof, that uses Internet based data sources, and which operates in an automated manner to collect weighted visitor behavior statistics, and consolidate collected data into a single qualification score to accompany and supplement the entry of web site visitor information for printing, distribution or entry into a sales, prospect or contact management system.

Description:
RELATED APPLICATIONS 
   This application claims priority from a provisional application entitled SYSTEM AND METHOD FOR CONSOLIDATING WEB VISITOR BEHAVIOR STATISTICS FOR SALES PROSPECT QUALIFICATION, Application No. 60/597,008, filed Nov. 3, 2005, which is hereby incorporated by reference for all purposes. 

   BACKGROUND OF THE INVENTION 
   In the rapidly expanding field of e-commerce web sites are increasingly being used as a method of attracting and capturing information from prospects for business. The web site is created on and accessed from a server. 
   For example, a customer looking to purchase a particular product or service may go to a search engine and enter the name of the product or a company. The search engine will then provide links to web sites where the product may be purchased. 
   Often web sites include multiple pages which may be linked from a home page which first greets a visitor. The web site will provided some level of interactivity, at a minimum providing forms which can be utilized 
   A common technique for receiving customer information is the use of CGI forms. A CGI form is displayed on the customer&#39;s computer by a browser application; the customer fills in data, and then submits the form. Software on the server processes the submitted data and takes appropriate action, for example a response page may be sent to the consumer confirming a transaction or asking for new information. 
   Other technologies for providing interaction with a web site include AJAX or FLASH which provides for server-client communications without refreshing a web page being presented by the browser. 

   
     BRIEF DESCRIPTION OF THE DRAWINGS 
       FIG. 1  is a block diagram of an embodiment of the invention; 
       FIG. 2  is a flow chart depicting the operation of an embodiment of the invention; and 
       FIG. 3  is a screen shot of an embodiment of a user interface. 
   

   DETAILED DESCRIPTION OF THE EMBODIMENTS 
   Overview 
   As web sites are used to collect information that is voluntarily submitted by a visitor, a web site owner may gain an advantage by understanding each visitor&#39;s path and time spent on the website. The ability to analyze and understand a visitor&#39;s path and time on important pages gives a business advantage to the web site owner in qualifying prospects for potential business. 
   Various embodiments of the invention relate to collecting and analyzing of information about a web site visitor. More specifically, various embodiments relates to collecting and analyzing a web site visitor&#39;s behavior both before and after “conversion event” which is typically related to submission of personal information from said visitor. Collecting information before a conversion event is practical for qualification of the visitor as a prospect for the sale of goods or services. Collecting information after a conversion event is useful for additional prospect qualification, for example, when a prospect returns to the website and spends more time evaluating a product or service. 
   DESCRIPTION 
   Reference will now be made in detail to various embodiments of the invention. Examples of these embodiments are illustrated in the accompanying drawings. While the invention will be described in conjunction with these embodiments, it will be understood that it is not intended to limit the invention to any embodiment. On the contrary, it is intended to cover alternatives, modifications, and equivalents as may be included within the spirit and scope of the invention as defined by the appended claims. In the following description, numerous specific details are set forth in order to provide a thorough understanding of the various embodiments. However, the present invention may be practiced without some or all of these specific details. In other instances, well known process operations have not been described in detail in order not to unnecessarily obscure the present invention. 
   A first embodiment of the invention will now be described that utilizes program code executed on a server to monitor the time spent by a user on different web pages of a web site and that calculates a numeric value indicating a web behavior qualification score. 
     FIG. 1  is a high level schematic diagram of an embodiment of the invention that depicts a server  10  and a number of clients  12  connected by a network  14 , e.g., the internet. The server  10  includes a processor  14 , a memory  16 , and other components (not shown) that provide network connectivity and a user interface. 
   The memory stores program code for execution by the processor  14  and data. The program code includes a web server module, and analytical scripts, and other programs and the data includes a web page log file, a table of web page weights, and a table of calculated scores for web site visitors, and other data. 
   By clicking HyperLinks within each page on the site the visitor navigates from page to page. As the visitor clicks on the links, the web server module records information into a file known as the log file or broadcasts visitor behavior data to another server for collection. The specific format and information that is recorded varies slightly according to the web server software being used and the way the web site is structured, but the following information at least is recorded: 
   IP Address of client (user) 
   Date &amp; time of request 
   Type of request 
   Type of response from server 
   URL requested 
   Referring URL 
   Cookie information from user 
   Type of browser used on client 
   An embodiment of the invention will now be described with reference to  FIG. 1  and the flow chart of  FIG. 2  and Tables I and II. In this example, consider a web site that contains 11 pages: 
   (1) index.php 
   (2) prodA_info.php 
   (3) prodB_info.php 
   (4) competition.php 
   (5) free_products.php 
   (6) lawsuits.php 
   (7) expensive_products.php 
   (8) ask_for_quote.php 
   (9) pricing.php 
   (10) buy_now.php 
   (11) thanks_for_buying.php 
   In this example, the web site owner wants to sell more of the products described on prodB.php and also knows that people who spend more time on free_products.php lawsuits.php are not good prospects. The owner also knows that visitors that spend more time on the expensive_products.php page tend to buy more in quantity, and thus are more qualified. 
   In this example embodiment, the web site owner use the analytical script the software to establish and store weighted scores to any number of the pages served in the web site as depicted in TABLE I: 
   
     
       
             
             
           
             
             
           
         
             
                 
             
             
               Score 
               Page 
             
             
                 
             
           
           
             
                 
             
           
        
         
             
               1 
               index.php 
             
             
               2 
               prodA_info.php 
             
             
               3 
               prodB_info.php 
             
             
               1 
               competition.php 
             
             
               −2 
               free_products.php 
             
             
               −3 
               lawsuits.php 
             
             
               3 
               expensive_products.php 
             
             
               1 
               ask_for_quote.php 
             
             
               2 
               pricing.php 
             
             
               1 
               buy_now.php 
             
             
               1 
               thanks_for_buying.php 
             
             
                 
             
           
        
       
     
   
   Referring to  FIG. 2 , a prospect enters the web site and navigates through various sites. The Web Server module collects data regarding the times spent on each page and stores the data in the log file. 
   When the user submits a form, an analytical script utilizes the data stored in the log file to calculate the time the prospect spent on each visited page. Upon submission of data, each visitor&#39;s path is collected and annotated with time spent on each page as depicted in TABLE II: 
   
     
       
             
             
             
             
           
             
             
             
             
           
         
             
                 
             
             
                 
               Visitor #1 
                 
               Visitor #2 
             
             
               Time 
               Page 
               Time 
               Page 
             
             
                 
             
           
           
             
                 
             
           
        
         
             
               16 
               index.php 
               16 
               index.php 
             
             
               7 
               prodA_info.php 
               65 
               prodA_info.php 
             
             
               65 
               prodB_info.php 
               7 
               prodB_info.php 
             
             
               15 
               competition.php 
               15 
               competition.php 
             
             
               17 
               free_products.php 
               45 
               free_products.php 
             
             
               0 
               lawsuits.php 
               0 
               lawsuits.php 
             
             
               45 
               expensive_products.php 
               17 
               expensive_products.php 
             
             
               15 
               ask_for_quote.php 
               15 
               ask_for_quote.php 
             
             
               37 
               pricing.php 
               37 
               pricing.php 
             
             
               0 
               buy_now.php 
               0 
               buy_now.php 
             
             
               0 
               thanks_for_buying.php 
               0 
               thanks_for_buying.php 
             
             
                 
               Total Time: 202 
                 
               Total Time: 202 
             
             
                 
             
           
        
       
     
   
   In this example, both visitors spend an equal amount of time on the site. The analytical script, in this embodiment, multiplies the time spent on a page by the weight assigned to the page, retrieved from the table of web page weights, to form a product value for each page for each visitor. The product values are then summed for each visitor to obtain a web behavior qualification score. 
   In the case of Visitor #1, the prospect is annotated with a score of 430. Visitor #2, while spending an equal amount of time on the web site was annotated with a qualification score of 130. This scoring system allows the web site owner to sort and select prospects based on web site behavior, and becomes especially valuable in a situation where there is a high quantity of leads. 
     FIG. 3  depicts an example of a user interface where a qualification score is added to typical prospect contact data. 
   The invention may be implemented as program code, stored on a computer readable medium, that is executed by a digital computer. The computer readable medium may include, among other things, magnetic media, optical media, electro-magnetic fields encoding digital information, and so on. 
   The invention has now been described with reference to the preferred embodiments. Alternatives and substitutions will now be apparent to persons of skill in the art. For example, in the described embodiments an assigned weight is multiplied by the time spend on a page to generate the score. Other statistical techniques can also be applied to score the visitor, for example the weights can be utilized in algebraic equations to determine a score. Further, the division of functions between the various software modules is presented by way of example, not limitation, and other software techniques can be utilized as understood by persons of skill in the art. Accordingly, it is not intended to limit the invention except as provided by the appended claims.