Abstract:
A method for linking network virtual service to physical service of a physical shop, wherein a shop owner provides a network service platform to the customers for performing a primary virtual service, saving the service content by free or charge account and assisting the customers in finishing the physical service. Such a method can assist the physical shop in attracting the customers related to the physical shop via the network quickly and effectively and providing a previous situation simulation of the physical service to the customer to increase the confidence and satisfaction index and achieving the high satisfaction of the service and further making the service more professional.

Description:
BACKGROUND OF THE INVENTION 
       [0001]    1. Field of the Invention 
         [0002]    The present invention relates to a method for linking network virtual service to physical service of a physical shop, wherein the physical shop provides a network service platform to the customers for performing primary virtual service, saving the service content by free or charge account and assisting the customer in finishing the physical service. 
         [0003]    2. Description of the Prior Art 
         [0004]    The network information technology has provided many virtual services, such as online auction service or online book service. As for the companies selling physical goods, the network is also an effective marketing channel, but as for the companies providing physical service, such as hair and beauty service or health &amp; physical therapy service, the network information technology has not been found to provide any more direct and effective marketing tools and methods except the introductory websites. 
         [0005]    In recent years, a network advertising player has been developed on the market to bring advertising content either in the form of video or picture into the public or commercial space, such as elevator, marketplace, waiting area, etc. However, the current broadcasting of the advertising content is limited to one-way broadcasting and the advertising contents are too diverse and should be classified, and the viewing environment is full of much interference, so it is unlikely to achieve the effect of deep marketing. 
         [0006]    The single-function KIOSK machines are another example of applying the information technology in the physical service, but most of them are designed as single-function automatic machines, such as automatic teller machine or dish-booking machine, so it only has the advantages of saving labor and flow automatization but doesn&#39;t have the function of attracting consumers actively. Particularly for the network application, it doesn&#39;t provide the interaction between the service provider and the consumer. 
         [0007]    The present invention has arisen to mitigate and/or obviate the afore-described disadvantages. 
       SUMMARY OF THE INVENTION 
       [0008]    The primary objective of the present invention is to provide a method for linking network virtual service to physical service of a physical shop, which relates to linking a network information server to the network and providing a virtual service network program similar or related to the physical service of a physical shop. The customer or other users links the computer to the network to enter the program interface of the virtual service, so as to select, edit the service items and saves the finished record in the network information server. The customer can go to the physical shop that provides physical service according to prompt and links the computer in the physical shop to the network information server at one end of the network and search out the virtual service record saved by the customer. The service specialist in the physical shop makes a confirmation, suggestion and then executes service. After the physical service is finished, the payment can be directly made by network, cash or by membership card. 
         [0009]    The above operation can achieve online interaction between the customer and the physical shop and provide service to the customer more conveniently and an alternative commercial marketing development mode to the service provider. 
         [0010]    In order to achieve the above objective, the entire flow of the physical shop service in accordance with the present invention comprises the steps of: logging in the network information server, then selecting and editing the service items on the service interface of the network information server, and guiding the user or customer to the appointed physical shop after confirming the related information of the physical shop, using the computer in the physical shop to enter the service interface of the network information server to search out the content that is edited by the user or customer previously, and making payment by the customer or user after subsequently the service specialist in the physical shop makes a confirmation, suggestion and executes service, and finally conducting a telephone interview and a marketing operation after service. 
         [0011]    The secondary objective of the present invention is to provide a method which particularly relates to a process of linking virtual and physical service that shows how a customer books a service online and receives physical service in a physical shop, wherein the flow showing how the physical shop commercial marketing development obtains business opportunity and delivery service comprises the steps of: the customer or user can enter the service interface of the network server via the computer in the physical shop and then selects and books the products and the physical service items on the service interface, and finally the related suppliers will supply the goods and the payment is made. 
         [0012]    Another objective of the present invention is to provide a method for linking network virtual service to physical service of a physical shop. Since the customer or user saves both the service items selected previously and the service content information that is altered during physical service in the network service platform, the service specialist or the owner of the physical shop can directly collect the information of the customer on the service interface of the network information for facilitating the marketing operation and improving the usage of the information in the network information server by the physical shop. 
         [0013]    Another objective of the present invention is to provide a method for linking network virtual service to physical service of a physical shop, wherein the user selects and edits the items on the service interface of the network information server after logging in the network information server and then enters the flow of confirming the related information of the physical shop and conducting the sequent operation, thus providing the objective of combining the virtual and physical service. 
         [0014]    Hence, the network virtual service in accordance with the present invention provides the serial operation of the customer terminal, the physical shop terminal and the network information terminal and can provide the online interaction between the customer and the physical shop directly, so as to provide service to the customer conveniently and an alternative commercial marketing development mode to the service provider, thus achieving the practical objective of connecting the customer with the network, physical shop, personal website, company website, virtual website hard disc or virtual website server. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0015]      FIG. 1  is a schematic view of the relative relationship in accordance with the present invention; 
           [0016]      FIG. 2  is a second schematic view of the relative relationship in accordance with the present invention; 
           [0017]      FIG. 3  is a flow chart of linking virtual and physical service that shows how the customer books a service online and receives physical service in the physical shop in accordance with the present invention; and 
           [0018]      FIG. 4  is a flow chart of a commercial marketing development for a physical shop in accordance with the present invention. 
       
    
    
     DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS 
       [0019]    The present invention will be clearer from the following description when viewed together with the accompanying drawings, which show, for purpose of illustrations only, the preferred embodiment in accordance with the present invention. 
         [0020]    Referring to  FIGS. 1-2 , a method for linking network virtual service to physical service of a physical shop, which essentially comprises linking a network information server A to one end of a network B and linking the other end of the network B to the customer terminal C and the physical shop terminal D. The customer terminal C is connected to the network B via the user computer  11  of the customer or user  10  and enters the predetermined service interface A 1  of the network information server A to select, edit and confirm the service location and items of the physical shop  20 , and then saves the finished record in the network information server A for the customer&#39;s reference. The customer or user  10  arrived in the physical shop terminal D can also log on the network B via the computer  21  of the physical shop terminal D and enter the service interface A 1  of the network information sever A to check the finished record saved therein. The customer or user  10  can directly go to the appointed physical shop  20  and use the computer  21  in the physical shop  20  to log on the network B and enter the network information server A to search out the saved record, and the service specialist will provide services of the confirming, advising, selecting and editing, and the payment can be made directly after service is finished. 
         [0021]    The above method can directly provide mutual interaction between the customer or user  10  and the physical shop  20  via the network B, thus conveniently offering the service to the customer or user  10  and providing another marketing development mode to the service provider. 
         [0022]    The user computer  11  of the customer or user  10  includes a mainframe  110 , a display  111 , a keyboard  112  and a mouse  113  and is connected to the information server A via the network B. 
         [0023]    The physical shop  20  includes a computer  21  to be operated by the customer or user  10 . The computer  21  includes a display  22  and a base  23 . The display  22  is provided on the base  23 , and the display  22  is provided with a capturing element  220 . The base  23  is provided with a touch pad  230 , a rolling element  231  and a plurality of touch elements  232 . The capturing element  220  of the display  22  is used for the user to capture image or perform the online interaction. In addition, the touch pad  230 , the rolling element  231  and the respective touch element  232  of the base  23  are provided for the user to perform the selecting operation present on the display  22 . The content present on the display  22  can be directly and effectively operated and controlled without using other external structures. 
         [0024]    In order to achieve the above objective, referring to  FIG. 3 , a flow  30  of linking virtual and physical service that shows how the customer books a service online and receives physical service in the physical shop in accordance with the present invention comprises the following steps: 
         [0025]    starting from the customer terminal C; 
         [0026]    linking and login  31 : the customer or user  10  at the customer terminal C links the user computer  11  to the network information server A via the network B and inputs the ID of the customer or user  10  to log in the network information server A terminal; 
         [0027]    entering interface  32 : after login, a service interface A 1  will be shown on the display for allowing the customer or user  10  to establish the information in the mainframe  110  of the user computer  11  or transfer photos or search out the related necessary information (such as hair and beauty, massage, etc); 
         [0028]    selecting and editing  33 : the customer or user  10  selects and edits the required service items displayed on the service interface A 1 ; 
         [0029]    editing items  330 : taking hair and beauty as an example, the editing items include the editing of hair style and photos, face beauty service and body point massage, such a system can also be applied in other industries that require professional service, such as massage industry, pet barber &amp; beauty industry, and the distribution industry of costume jewelry and shoes; 
         [0030]    confirming location  331 : after editing the required service items, the customer or user  10  will select and confirm the location of the physical shop  20 ; 
         [0031]    saving information  332 : saving the edited items and the selected location of the shop  20 ; 
         [0032]    going to the selected physical shop  34 : the customer or user  10  goes to the selected physical shop  20  to use the display  22  and the base  23  of the computer  21  in the physical shop  20 ; 
         [0033]    entering the physical shop terminal D; 
         [0034]    linking and login  35 : the customer or user  10  inputs his ID and the ID of the physical shop  20  on the display  22  of the computer in the physical shop  20 ; 
         [0035]    searching  36 : the customer or user  10  searches out the edited items that are previously saved in the network information server A via the network B; 
         [0036]    executing service  37 : the service specialist in the physical shop  20  makes a confirmation, suggestion and then executes service as follows: 
         [0037]    making a confirmation  370 : the service specialist makes a confirmation with the customer or user  10  the selected service items; 
         [0038]    making a suggestion  371 : the service specialist makes a suggestion on the selected service items for the customer or user  10 ; 
         [0039]    executing  372 : after the customer or user  10  confirms the selected items and takes the suggestion of the service specialist, the service specialist executes the service items selected by the customer or user  10 ; 
         [0040]    payment  373 : after the service specialist executes the service items selected by the customer or user  10 , the payment may be made by deduction on the service interface A 1  of the network information server A via the network B or by cash or by membership card deduction, meanwhile, the customer or user  10  can exit his ID; 
         [0041]    recording  38 : recording down the time and date that the customer or user  10  received the service and the amount of money that has been paid; 
         [0042]    informing and marketing  39 : the owner of the physical shop  20  informs the customer or user  10  of the time and date that the customer or user  10  received the service and the amount of money that has been paid and informs him of the marketing information: 
         [0043]    informing  390 : the owner of the physical shop  20  checks the time and date that the customer or user  10  received the service and the amount of money that has been paid on the service interface A 1  of the network information server A via the network B and invites the customer or user  10  to go to the physical shop  20  to enjoy service again; and 
         [0044]    marketing  391 : when the owner of the physical shop  20  issues the related activity information, the information will be sent to the mobile phone or mail box of the customer or user  10  to inform him of the activity and the promotion products of the physical shop  20 . 
         [0045]    The present invention can be also directly applied at the physical shop terminal D as a commercial marketing development flow  40  for the physical shop, which can be directly performed at the physical shop terminal D by the customer or user  10  or the owner of the physical shop  20  and comprises the steps of: 
         [0046]    linking network  41 : the customer or user  10  can utilize the display  22  and the base  23  of the computer  21  in the physical shop  20  to link the network B to perform the sequent operation; 
         [0047]    login  42 : after linking the network B, the customer or user  10  can input his ID to enter the service interface A 1 ; 
         [0048]    selecting and booking  43 : the customer or user  10  or the owner of the physical shop  20  selects and books the products or the relating items on the service interface A 1 , and the owner of the physical shop  20  can collect and analyze the information of the customer or user  10  or provides business information to the customer or user  10  on the service interface A 1 ; 
         [0049]    saving  44 : after confirming the booked products or the relating items, the customer or user  10  or the owner of the physical shop  20  saves the information about the booked products or the relating items in the network information server A; 
         [0050]    supplying goods  45 : after being saved, the information about the selected and booked products is directly sent to the supplier, and then the supplier will supply the products or the relating items that are booked by the customer or user  10  or the owner of the physical shop  20  by the following two ways  450 ,  451 : 
         [0051]    supplying goods to customer directly  450  : the customer or user  10  or the owner of the physical shop  20  can select supplying goods directly to his home or the related location; 
         [0052]    supplying goods to physical shop directly  451 : the customer or user  10  or the owner of the physical shop  20  can select supplying the goods to the physical shop  20  directly, and the customer or user  10  can use or fetch the goods directly in the physical shop  20 ; 
         [0053]    payment  46 : after the operation of supplying goods is finished, the payment is made, and there are provided two payment methods as follows: 
         [0054]    online deduction  460 : after receiving or booking the goods, the customer or user  10  or the owner of the physical shop  20  can make the payment via the network B bank or by means of credit card directly; 
         [0055]    cash payment  461 : the customer or user  10  or the owner of the physical shop  20  can pay in cash directly while receiving the goods at home or the physical shop  20  or the related pickup location. 
         [0056]    The above method can achieve the interaction between the customers and the physical shop  20  through the network B to provide service to the customer or user  10  conveniently and provide an alternative commercial marketing development mode method to the service provider. 
         [0057]    The user  10  can also enter the network information server A directly via the network B and performs the virtual operation in advance on the service interface A 1 , so as to observe if the physical operation is desirable and to determine to give up or execute the physical operation directly after confirmation, so as to satisfy the requirements of the user  10 . 
         [0058]    In addition, in the flow  30  of linking virtual and physical service that shows how the customer books a service online and receives physical service in the physical shop and the commercial marketing development flow  40  for the physical shop, the network B can be also linked by the user computer  11  of the user or the customer by the computer connected to the network information server A at the network information server A terminal for performing of the sequent operation. 
         [0059]    Hence, the network virtual service in accordance with the present invention provides the serial operation of the customer terminal, the physical shop terminal and the network information terminal and can provide the interaction between the customer and the physical shop via the network directly, so as to provide service to the customer conveniently and an alternative commercial marketing development mode to the service provider, thus achieving the practical objective of connecting the customer with the network, physical shop, personal website, company website, virtual website hard disc or virtual website server. 
         [0060]    While we have shown and described various embodiments in accordance with the present invention, it is clear to those skilled in the art that further embodiments may be made without departing from the scope of the present invention.