At the Marriott, the staff was all sweetness and light as he asked for access to his security strongbox. One of the managers led him to the secure area and then went to retrieve the box, but only after Kyle had him repeat the password three times to be sure he got it right. He did, and returned with the box a few minutes later. The man handed it over without a word, though Kyle thought the single bead of sweat running down from his temple statement enough.