The lady decided to stage a raid on a cellular phone service provider, to see if she could locate some engineers who might be tempted to take a walk across the street to a competitor. She couldn't exactly call the switchboard and say, "Let me talk to anybody with five years of engineering experience." Instead, for reasons that will become clear in a moment, she began the talent assault by seeking a piece of information that appeared to have no sensitivity at all, information that company people give out to almost anybody who asks.