He made another call to the registrar's office, this time listening carefully to make sure he was talking to a different person. He got a lady, and again he claimed to be from the university's Computer Center. They were installing a new production system for administrative records, he told her. As a favor, he'd like her to connect to the new system, still in test mode, to see if she could access student academic records okay. He gave her the IP address to connect to, and talked her through the process.