Harry finally understood. He called the R&D Center, where he asked the receptionist to connect him to the Computer Center, where he asked to speak to a computer operator. A guy came on the line who sounded as young as Harry himself. Harry greeted him, explained he was calling from the Chicago fabricating division of the company and that he had this file he'd been trying to send to one of their partners working on a project with them, but, he said, "We've got this router problem and can't reach their network. I'd like to transfer the file to you, and after you receive it, I'll phone you so I can walk you through transferring it to the partner's computer."