The thing that really gets Hiro's attention is his confidence. He has an utterly calm, stolid presence. It's like talking to an asteroid. Which would be okay if he were doing something that made the tiniest little bit of sense. Hiro's trying to read some clues in the guy's face, but the closer he looks, the more his shitty black-and-white avatar seems to break up into jittering, hard-edged pixels. It's like putting his nose against the glass of a busted TV. It makes his teeth hurt.