Small problem: How could I get a copy of the SAS dial-up numbers for all the central offices when I didn’t know what the damned list was called? Then I realized there might be a way. Maybe the information was already available in a database. I called the group in Pasadena that used SAS to run tests on a line when a subscriber was having phone problems. I called that group, identified myself as being "from Engineering," and asked if I could look up the SAS dial-up numbers in a database. "No," was the answer, "there’s no database. It’s only in hard copy."