She calls the customer service department of the company. "I'm with Collections, in the Cleveland office," she says, and then launches into a variation on the by-now familiar excuse. "My computer is being fixed by technical support and I need your help looking up this information." And she goes on to provide the name and date of birth of the person whose identity she is intent on stealing. Then she lists the information she wants: address, mother's maiden name, card number, credit limit, available credit, and payment history. "Call me back at this number," she says, giving the internal extension number that the voice mail administrator set up for her. "And if I'm not available, just leave the information on my voice mail."