Edgar didn't notice any of the several tell-tale signs that something was wrong with this email (for example, the semicolon after the greeting line, and the garbled text about "our valued customer service with excellent service"). He clicked on the link, entered the information requested—name, address, phone number, and credit card information—and sat back to wait for the five-dollar credit to show up on his next credit-card bill. What showed up instead was a list of charges for items he never purchased.