It was Mrs Parsons, the wife of a neighbour on the same floor. (‘Mrs’ was a word somewhat discountenanced by the Party – you were supposed to call everyone ‘comrade’ – but with some women one used it instinctively.) She was a woman of about thirty, but looking much older. One had the impression that there was dust in the creases of her face. Winston followed her down the passage. These amateur repair jobs were an almost daily irritation. Victory Mansions were old flats, built in 1930 or thereabouts, and were falling to pieces. The plaster flaked constantly from ceilings and walls, the pipes burst in every hard frost, the roof leaked whenever there was snow, the heating system was usually running at half steam when it was not closed down altogether from motives of economy. Repairs, except what you could do for yourself, had to be sanctioned by remote committees which were liable to hold up even the mending of a window-pane for two years.