She takes the lift to the second floor and finds Dr. Phalen in his dark little office, lined with books, an antique wooden desk, and an old synthleather sofa. Dr. Phalen, tall and quaintly elegant in a suit ten years out of fashion, comes out from behind his desk to greet her, shake her hand, pat it, and lead her to a chair. His manner is sweet and endearing. The thought that this man, or even his department, might be involved in fraud brings Amy feelings of acute dismay.