On a call to Oakwood’s corporate headquarters, I asked for the name of a manager, then dialed the rental office at Eric’s building. The call was answered by a young lady with a pleasant voice and a helpful manner. Identifying myself as the manager whose name I had gotten, I said, "We’ve had a legal issue come up about one of the tenants there. I need you to fax me the rental application for Joseph Wernle." She said she’d take care of it right away. I made sure the fax number she had for corporate was the same one I had just diverted to Kinko’s.