Meanwhile, through all of this, I was simultaneously feeding instructions to Melanie. "Now please log off your account.... Now log in again with the new password.... You got in okay? Great. Now open all the applications you were using before and check to make sure they’re working the way they should.... They are? Fine." And I walked her through the "set password" process again, once more cautioning her not to tell me or anyone else the new password she was setting up.