The caller would give his personal identifying information. Eric would go through some pretense of verifying the information, and then tell the caller that the identifying information had been confirmed, and ask for the details of what the caller wanted to find out from the DMV. He'd pretend to start looking up the name, with the caller able to hear the clicking of the keys, and then say something like, "Oh, damn, my computer just went down again. Sorry, detective, my computer has been on the blink all week. Would you mind calling back and getting another clerk to help you?"