Loveless told the technician to make up a phony Soundex, and she prepared one with a picture of "Annie Driver," a fictional character the agency used for instructional purposes. Then Loveless contacted an investigator at the DMV office in Van Nuys and asked her to stake out the Kinko’s location to identify and arrest the person who came in to pick up the fax. The investigator recruited some colleagues to accompany her, and the FBI was notified and agreed to send an agent of its own. All of this was going on when the only thing everybody really wanted was to be at home, getting ready for Christmas Eve.