M y main duties in the Information Technology Department at the law firm fell into the "computer operations" category: solving problems with printers and computer files, converting files from WordPerfect to Word and several other formats, writing scripts to automate procedures, and doing system and network administration tasks. I was also given a couple of major projects: connecting the firm to the Internet (this was just when the Internet was beginning to be much more widely used) and installing and managing a product called SecurID, which provides "two-form-factor" authentication. Authorized users have to provide the six-digit code displayed on the SecurID device in conjunction with a secret PIN for remote access to the firm’s computer systems.