"I 'must' nothing!  I am a citizen in good standing and my taxes go to pay your wages.  All morning I have been trying to make a simple phone call - and I have been passed from one butterfly-brained bovine to another, and every one of them feeding out of the public trough.  I am sick of it and I do not intend to put up with it any longer.  And now you.  Give me your name, your job title, and your pay number.  Then I'll speak to Mr. Berquist."