Explanation/Notes: In a typical attack, a social engineer will call the help desk and request the names of any personnel who have reported recent computer problems. The caller may pretend to be an employee, vendor, or an employee of the telephone company. Once he obtains the names of persons reporting trouble, the social engineer, posing as a help desk or technical support person, contacts the employee and says he/she is calling to troubleshoot the problem. During the call, the attacker deceives the victim into providing the desired information or into performing an action that facilitates the attacker's objective.