A dialog box appeared, and he told her to click Open. The computer appeared to start downloading the manuscript, and then the screen went blank. When she reported that something seemed to be wrong, he replied, "Oh, no. Not again. I've been having a problem with downloading from that Web site every so often but I thought it was fixed. Well, okay, don't worry, I'll get the file another way later." Then he asked her to restart his computer so he could be sure it would start up properly after the problem she had just had. He talked her through the steps for rebooting.