Since the UW library was well-endowed, its patrons didn’t request books from other libraries unless they had been stolen from their own or were, in some way, peculiar. The ILL office (as Randy and his coworkers affectionately called it) had its regulars—people who had a whole lot of peculiar books on their wish lists. These people tended to be either tedious or scary or both. Randy always ended up dealing with the "both" subgroup, because Randy was the only Clerk Typist in the office who was not a lifer. It seemed clear that Randy, with his astronomy degree and his extensive knowledge of computers, would one day move on, whereas his coworkers did not harbor further ambitions. His larger sphere of interests, his somewhat broader concept of normalcy, was useful when certain patrons came into the office.