There was no way I was going to call the toll-free 800-number Shawn had given me: when you call a toll-free number, the number you’re calling from is automatically captured. Instead, the next afternoon I called Pacific Bell and social-engineered the POTS number associated with the number Shawn had given me; it was 408 955-9515. I dialed in to the 3Com terminal server and tried to log in to the "gnault" account. It worked. Perfect.