Then someone had figured out that the palette system was hackable and had posted some third-party software giving players the ability to swap out Diane’s official palettes for ones that they made up to suit their own tastes. Corporation 9592 had been slow to react, and so this had become quite popular and widely used before they’d gotten around to having a meeting about it. By that time, something like a quarter of a million characters had been customized using unofficial palettes, and there was no way to repalettize them without deeply pissing off the owners. So Richard had decided that the company would just look the other way.