質問: why is my tracking number not updated?
回答: if you choose the shipping method is stand shipping. we will choose the most suitable international postal logistics method to send the parcels. usually need to wait until the postal package enters the destination country before updating again. you can contact the local post office and inquire about the specific situation of the parcel. if you choose dhl. on certain holidays or some specific times (for example christmas, before black friday, during the epidemic), due to the limitation of the shipping capacity of the dhl account, the parcel will be waiting at the airport for the scheduling of the warehouse, which may cause the arrival of the goods delay. therefore, the tracking number will not be updated during arranging. if the tracking has not been updated, it might mean the package hasn’t yet been picked up. orders are generally processed and shipped within 48 hours. our daily pickups are generally towards the end of the day. tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center. there is step-by-step tracking for dhl packages, but the dhl site does not always update immediately. it may take up to 48 hours for tracking to display on the carrier’s site. there may be several days when it appears your package is not moving to its destination. this occurs when your package is on a long-haul truck or on a train. the tracking of your package is only updated when it reaches the next distribution center. it can take several days for a truck or train to arrive at its destination. if the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so. if you cannot track your package within a few days after you have received the shipping confirmation, please contact us by emailing support@alienth.cn if the tracking has updated and suddenly stopped but does not continue updating within a day or two, it can mean: the package is stuck and requires further assistance (incorrect/ missing address). the package is damaged or lost. this requires your patience.