質問: how do i return an item?
回答: please contact our customer service team via support@alienth.cn. providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. you need to print this off and attach it to the packaging of the product when returning it to us. you will need to arrange and pay for suitable packaging when returning an item. special reminder: please read the return policy carefully before returning. otherwise, what may incur additional costs, and items may even be lost. refund-policy