質問: my order has arrived but it’s not as i expected. what can i do?
回答: in the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@alienth.cn with the details. we’ll respond within 48 hours. if you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.