App: Swyx Desktop
Developer: Swyx Solutions GmbH
Genres: Business, Productivity

Swyx Desktop for macOS

With „Swyx Desktop for macOS“ you can seamlessly embed and easily integrate Apple OS-X work environments into your corporate communication – with an innovative user interface concept allowing ease of use for all communication functions.


HIGHLIGHTS:

• modern and innovative user interface concept allows intuitive handling of all communication features and functions
• brilliant audio quality with High-Definition (HD) voice calls
• easy-to-use management presence state and call forwarding optimises availability within the company 


IMPORTANT SYSTEM REQUIREMENT: 

• Important: The application requires the server side installation of SwyxWare 2015 R3.2/NetPhone 2015 R2.2 (or later). Enhanced presence information is available only with server side installation of SwyxWare 2015 R3.2.2/NetPhone 2015 R2.2.2 (or later).
• The application requires Apple macOS 10.12 Sierra (or later).
• If you are using a Jabra Bluetooth headset, we recommend using the Jabra Bluetooth adapter on your Mac for a more stable Bluetooth connection. 

A TALENT FOR COMMUNICATION

• Communicate in HD audio quality
• Navigate easily through your contacts, favourites and call journal
• Send messages to your colleagues
• View the online status of your server-based business contacts
• Initiate calls conveniently by direct number entry, from phonebook, call lists and from any application using Hotkey


FURTHER FEATURE RICH FUNCTIONS:

• Call management: transfer, redirect, mute, hold and swap calls, handover a call to another device
• Call Line Identification (CLI) & "Privacy" functions for external calls, name resolution for numbers
• Selection of outgoing number (individual or group numbers)
• Simple call re-routing in case of busy, delayed answer, immediately, offline user
• Support of „Headset“ and „Hands free“ audio with Jabra and Plantronics headsets
• Voicemail support with Message Waiting Indicator (MWI)
• Use different ring tones for incoming calls
• Easy configuration
• Support of application logging


CONTACT, CALL, COORDINATE

• Filter and search in phonebook contacts and call journal with support for profile photos of contacts 
• Create favourites for contacts
• Call logs (for incoming, outgoing and missed calls)
• Conferences: User initiated ad-hoc three-party conferences
• Presence Management: manual setting of presence status (incl. 'Offline'), status message and your profile picture
• Support for simple Call Routing: "Do not disturb", forwarding when busy, forwarding when delayed, forwarding immediate, forwarding when participant logged-off


RESTRICTIONS

• Buttons for call functions on external USB or Bluetooth devices are not supported
• Transfer of an ongoing call to another device of the same user does not work when connected to a Swyx Advance server

Release notes:
Under rare circumstances, it happened that you did not see the presence status of your colleagues. Of course, we fixed this very quickly and hope for a positive rating in the App Store. Thank you very much.