Whistleblowers: Office of Special Counsel Should Require Information on the Probationary Status of Whistleblowers
Released: 2020-05-28T00:00:00

Letter

Background Whistleblower Protections

OSC is an independent federal investigative and prosecutorial agency. Its primary mission is to safeguard the merit system in federal employment by protecting employees and applicants for federal employment from prohibited personnel practices, especially reprisal for whistleblowing. OSC reviews disclosures of wrongdoing within the federal government from current federal employees, former employees, and applicants for federal employment. These individuals, known as whistleblowers, make disclosures of alleged wrongdoing to OSC that the employee reasonably believes evidences either (1) a violation of law, rule, or regulation; (2) gross mismanagement; (3) gross waste of funds; (4) abuse of authority; (5) a substantial and specific danger to public health or safety; or (6) censorship related to research, analysis, or technical information. If a whistleblower believes his or her agency took, threatened to take, or did not take a personnel action because of a protected disclosure, the whistleblower may file a retaliation complaint with OSC. An employee may file a retaliation complaint with OSC even if the protected disclosure was made to another body such as an Inspector General’s office rather than OSC.

Various statutory provisions have established protections for federal employee whistleblowers over the years. The Civil Service Reform Act of 1978 provided the first statutory whistleblower protections for disclosures of violations of laws, mismanagement, or gross waste of funds for federal employees, former employees, and applicants for employment. The 1978 act established both the Merit Systems Protection Board (MSPB) and OSC and placed OSC within MSPB. Under the act, OSC was authorized to review allegations of wrongdoing within federal agencies, to investigate and obtain corrective action over allegations of prohibited personnel practices, including whistleblower retaliation, and to initiate disciplinary actions against employees who commit prohibited personnel practices, among other things.

Later, to strengthen protections for those who claim whistleblower retaliation, Congress passed the Whistleblower Protection Act of 1989. The 1989 act separated OSC from MSPB, making OSC an independent agency. The act also created the individual right of action, allowing whistleblowers to bring their appeals to MSPB after exhausting remedies at OSC. In 2012, the Whistleblower Protection Enhancement Act clarified the scope of protected whistleblowing under the Whistleblower Protection Act and mandated broader outreach to inform federal employees of their whistleblower rights, among other things. Further, the Dr. Chris Kirkpatrick Whistleblower Protection Act of 2017, among other items, enhanced disciplinary penalties for supervisors who retaliate against whistleblowers.

Probationary Status Employees

Federal employees in the civil service are required to serve a period of probation when they begin serving initial appointments. These periods are typically for 1 to 2 years, and they allow an agency to evaluate the employee before the appointment becomes final. Our prior work notes that the probationary period provides a way for agencies to dismiss poorly performing employees or those engaging in misconduct before the process to do so becomes more complex and lengthy. In particular, we concluded that the probationary period could be more effectively used by agencies, which in turn could help agencies deal with poor performers more effectively. According to MSPB, the probationary period, if used fully, is one of the most helpful assessment tools available for supervisors to determine an individual’s potential to fulfill the requirements of the specific position.

During the probationary period, the employee is still technically considered an applicant for employment. As such, probationary employees do not have the same protections against adverse personnel actions as other employees. Prior to firing a probationary employee for poor job performance or misconduct, an agency does not need to afford the same procedural protections required before removing a non- probationary employee. Therefore, it is reasonable to expect that probationary employees will be terminated at higher rates than permanent employees. Probationary employees also lack the same rights to appeal adverse actions, such as demotions or removals, to the MSPB that other federal employees have.

However, probationary employees do have some legal protections. For example, probationary employees may file a complaint with OSC if they believe a personnel action such as reassignment, demotion, or removal was retaliation for whistleblowing. If OSC determines there are reasonable grounds to believe that retaliation has occurred, it may seek corrective action, including filing a petition with the MSPB. Additionally, a probationary employee who has filed a complaint with OSC may subsequently file an individual right of action with MSPB.

Probationary employees also may appeal to MSPB if they believe they have been fired for partisan political reasons or because of discrimination based on their marital status. Probationary employees also have the right to file a complaint of discrimination with their agencies and subsequently file an appeal of a final agency decision with the Equal Employment Opportunity Commission or a civil action in federal district court if they believe that they have been discriminated against based on their race, color, religion, sex, national origin, age, disability, or genetic information.

Existing Data are Insufficient to Determine if the Rate of Filing Whistleblower Disclosures or Retaliation Complaints Varies by Probationary Status

The average annual total of probationary and permanent federal employees from fiscal years 2014 through 2018 was approximately 1.9 million. During the same time period, 14,043 federal employees filed whistleblower disclosures, whistleblower retaliation complaints, or both. That is, an average of roughly 2,800 employees—about 0.15 percent of the federal workforce—filed complaints each year.

For whistleblower disclosure complaints, whistleblower retaliation complaints, or both over this 5-year period, we estimate that probationary employees filed between 6.6 percent and 18.2 percent of complaints, while permanent employees filed between 76.8 percent and 93.4 percent of complaints. Because existing data are insufficient to determine probationary status of employees for more than 18 percent of each year’s complaints, it is not possible to determine whether probationary employees file at lower, comparable, or higher rates than their prevalence (about 13.5 percent, on average, across this time period) in the overall employee population. Figure 1 shows how many employees we could determine through matching were in probationary and permanent status when they filed whistleblower disclosure or retaliation complaints, along with the numbers of unmatched complaints for fiscal year 2018. The pattern is similar for the other years we examined; estimates for each year are available in appendix II.

Estimates Suggest Probationary Employees Who Filed Complaints Were Consistently Terminated at Higher Rates than Permanent Employees Who Filed, and at Higher Rates than Employees Government-wide

Overall, probationary employees—whether or not they have filed a complaint with OSC—are terminated at a higher rate than permanent employees, which is consistent with expectations that determining the suitability of employees for the particular position is a major purpose of the probationary period. In fiscal year 2018, 1.1 percent of probationary employees were terminated, regardless of whether they filed a whistleblower disclosure or retaliation complaint. In the same year, 0.3 percent of permanent employees were terminated, regardless of filing status. These percentages were consistent across the years we studied. As discussed below, estimated termination rates for permanent and probationary employees who filed either or both types of complaints we examined consistently exceeded these government-wide rates. Specifically, among permanent employees who filed, estimated termination rates could be anywhere from 1.7 to 17.1 percentage points higher than the 0.4 percent average for all permanent employees over this period. Among probationary employees who filed, estimated termination rates could be from 5.3 to 72.6 percentage points higher than the 1.3% average for these employees government-wide.

Whistleblower disclosures. Estimated termination rates among employees who filed whistleblower disclosures from fiscal years 2014 to 2018 were higher than termination rates among all federal employees. This applies to both probationary and permanent employees. Specifically, estimated termination rates for probationary employees who filed were higher than estimated termination rates for permanent employees who filed. For example, as shown in table 1, in fiscal year 2018:

The lowest estimated rate (minimum) of termination among probationary employees who filed whistleblower disclosures was 10.1 percent, compared to the overall 1.1 percent termination rate for all probationary employees.

The lowest estimated rate (minimum) of termination among permanent employees who filed whistleblower disclosures was 2.9 percent, compared to the overall 0.3 percent termination rate for all permanent employees.

Taking unmatched complaints into account, we estimated that the termination rate for probationary employees who filed whistleblower disclosures could be any percentage from 10.1 to 46.9 percent.

Taking unmatched complaints into account, we estimated that the termination rate for permanent employees who filed whistleblower disclosures could be any percentage from 2.9 to 5.2 percent.

The minimum estimated termination rate for probationary employees (10.1 percent) who filed whistleblower disclosures exceeds the maximum estimated rate for permanent employees who filed whistleblower disclosures (5.2 percent).

Whistleblower retaliation complaints. We found that the lowest possible rates (minimums) of termination for employees who filed whistleblower retaliation complaints were higher than termination rates among all federal employees, both for probationary and permanent employees. Specifically, estimated termination rates for probationary employees who filed were higher than estimated termination rates for permanent employees who filed. For example, as shown in table 2, in fiscal year 2018:

The lowest estimated rate (minimum) of termination for probationary employees who filed retaliation complaints was 17.4 percent, compared to the overall 1.1 percent termination rate for all probationary employees.

The lowest estimated rate (minimum) of termination for permanent employees who filed retaliation complaints was 5.5 percent, compared to the overall 0.3 percent termination rate for all permanent employees.

Taking unmatched complaints into account, we estimated that the termination rate for probationary employees who filed whistleblower retaliation complaints could be any percentage from 17.4 to 69.4 percent.

Taking unmatched complaints into account, we estimated that the termination rate for permanent employees who filed retaliation complaints could be any percentage from 5.5 to 9.9 percent.

The minimum estimated termination rate for probationary employees who filed retaliation complaints (17.4 percent) exceeds the maximum estimated rate for permanent employees who filed retaliation complaints (9.9 percent).

Both whistleblower disclosures and retaliation complaints. For the category of employees who filed both whistleblower disclosures and retaliation complaints, termination rates were higher than termination rates among all federal employees, both for probationary and permanent employees. Specifically, estimated termination rates for probationary employees who filed were higher than estimated termination rates for permanent employees who filed. For example, as shown in table 3, in fiscal year 2018:

The lowest estimated rate (minimum) of terminations among probationary employees who filed both whistleblower disclosures and retaliation complaints was 14.1 percent, compared to the overall 1.1 percent termination rate for all probationary employees.

The lowest estimated rate (minimum) of terminations among permanent employees who filed both types of complaints was 7.8 percent, compared to the overall 0.3 percent termination rate for all permanent employees.

Taking unmatched complaints into account, we estimated that the termination rate for probationary employees who filed both types of complaints could be any percentage from 14.1 to 56.3 percent.

Taking unmatched complaints into account, we estimated that the termination rate for permanent employees who filed both types of complaints could be any percentage from 7.8 to 13.2 percent.

The minimum estimated termination rate for probationary employees who filed both a whistleblower disclosure and a retaliation complaint (14.1 percent) exceeds the maximum estimated rate for permanent employees who, filed both types of complaints (13.2 percent).

As previously discussed, probationary employees being terminated at a higher rate than permanent employees is consistent with expectations, given that determining the suitability of employees for the particular position is a major purpose of the probationary period. However, the higher rate of termination for filers generally, and the higher estimated rates for probationary employees specifically, suggests a potential relationship between filing and terminations that may disproportionately impact probationary employees. As stated earlier, we did not determine whether the disclosures and complaints filed had merit, whether termination actions were justified, or whether the terminations occurred before or after the filing of the whistleblower disclosure or retaliation complaint. As such, further examination would be needed to fully understand these relationships.

OSC Does Not Require Filers to Identify Probationary Status

OSC requires federal employees to use OSC Form-14 to submit a complaint alleging a prohibited personnel practice or a disclosure. Complainants begin the process by selecting a checkbox based on their particular complaint or disclosure. Depending on their selections, complainants are asked to provide additional information. Data fields on the form that are marked with an asterisk are mandatory. OSC instructions state that the agency cannot process forms lacking necessary information.

OSC Form-14 includes a non-mandatory data field that asks whether the complainant is currently a probationary employee. Because it is not a required field, complainants may choose not to provide that information. According to OSC, it has designated only a limited amount of requested information as mandatory. OSC officials said that to avoid creating impediments for employees to file complaints, mandatory fields are limited to the information that is necessary for processing a complaint.

In August 2019, according to OSC officials, OSC transitioned to a new electronic Case Management System (eCMS). This new system’s electronic version of the complaint form includes a data field as part of the question about employee status. Here employees can check off probationary status for OSC to capture and input complainants’ probationary status. According to OSC, when complainants provide this information, the agency is able to track the information in eCMS. OSC officials estimated that a number of filers voluntarily provide information on probationary status; however, the officials could not specify to what extent filers provide that information in their initial filings, or the extent to which this data is collected during processing of the case.

OSC’s mission is to “safeguard the merit system by protecting federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing.” Additionally, OSC’s 2017-2022 strategic plan includes an objective to ensure agencies provide timely and appropriate outcomes for referred whistleblower disclosures. One of the agency’s strategies to help achieve that objective is to monitor all whistleblower disclosures and referrals to agencies to identify trends or systemic challenges. Further, Standards for Internal Control in the Federal Government states that management should use quality information to achieve the entity’s objectives. OSC officials stated that OSC’s routine administration of disclosures and complaints allow them to identify trends. However, this process does not consistently use standard, structured data to identify trends, but rather relies on the personal experience of investigators. Without consistent quality information, including information on probationary status, OSC cannot have reasonable assurance that it is adequately identifying trends and challenges.

OSC told us that because of limited resources it currently has no plans to conduct data studies or analyses of employees in their probationary period who file whistleblower claims. As previously discussed, the higher rates of termination we found for complainants, and in particular for probationary employees, suggests a potential relationship that warrants further examination. However, without consistent identification of probationary employees who file whistleblower claims, OSC will continue to lack complete data that would enable this analysis and support OSC’s goal of identifying trends and systemic challenges. Collecting and maintaining such information on every claimant, which could now be more easily done under eCMS, would provide OSC or other entities the ability to analyze termination rates or other issues related to a whistleblower’s probationary status. Having more complete information on trends and challenges could help OSC to ensure that its current level of resources are being distributed to support its mission.

Conclusions

Probationary employees, by definition, are relatively new to their positions and are thus uniquely vulnerable to retaliation from employers due to the limited protections afforded them. Our estimates demonstrate that employees who file whistleblower disclosures and complaints of retaliation are terminated at a higher rates than employees government- wide, and suggest that these differences may be more pronounced for probationary employees. OSC has roles and responsibilities related to understanding key trends and challenges for whistleblowers, and could potentially further investigate whether these differences indicate a particular risk for probationary employees. However, they are not collecting data on probationary status that would enable them to do so. Without consistent information on probationary status, OSC is unable to properly analyze the effect of that status on those who file whistleblower disclosures, retaliation complaints, or both; and thus, cannot have reasonable assurance there is equal treatment of probationary employees.

Recommendation for Executive Action

The Office of Special Counsel should require federal employees who are filing whistleblower disclosures or retaliation complaints to identify on their complaint forms their status as a permanent or probationary employee.

Agency Comments and Our Evaluation

We provided a draft of this report to OSC for review and comment. In its written comments, reproduced in appendix III, OSC disagreed with our conclusions and recommendation. While we continue to believe that our conclusions and recommendation are fully supported by the evidence— as discussed below—we made minor clarifications to our report to more clearly state the nature of our findings in response to OSC’s comments. OSC also provided technical comments, which we incorporated as appropriate.

In its written comments, OSC expressed a concern that our report overreaches. OSC stated that our report appears to draw its conclusions based on correlative instead of causative data. Specifically, OSC stated that our report appears to connect the expected greater rate of termination of probationary employees to whistleblower retaliation, based on correlative data and without taking into account key factors such as justification for the termination, timing in relation to the disclosure or the filing of a complaint, or the merit of the individual’s complaint. Absent this type of crucial, detailed analysis that could help determine causation, OSC stated that few, if any, conclusions can be drawn regarding alleged retaliation experienced by probationary employees.

As stated in our draft report, and noted by OSC, our estimates demonstrate that employees who file whistleblower disclosures and complaints of retaliation are terminated at higher rates than employees government-wide, and the estimates suggest that these differences may be more pronounced for probationary employees. Our draft report acknowledged that we did not assess certain factors: (1) whether the disclosures and complaints filed had merit, (2) whether the termination actions were justified, or (3) whether the termination actions occurred before or after the filing of the whistleblower disclosure or retaliation complaint. Because we did not control for these factors, we did not speculate about what caused these differences to occur or make causal claims about the relationship between probationary status and whistleblower retaliation.

Instead, we stated that further examination and analysis would be needed to fully understand this indicator of potential risk. As we noted in the report, such analysis would require complete and accurate data on probationary status—data which OSC does not currently collect. Therefore, we recommended that OSC collect more complete data so that OSC could, if it chose, do exactly the type of crucial, detailed analysis that it says could help determine causation. Accordingly, we continue to believe that our recommendation for OSC to collect complete and accurate data on probationary status is warranted as such analysis is not possible without it.

OSC also expressed a concern that our report appears to suggest that it perhaps may not be doing enough to protect probationary employees. OSC asserted that it already has reasonable assurance that it is appropriately protecting probationary employees from unlawful retaliation. We did not assess OSC’s review of the filed disclosures and complaints, and we made no claims or implications about whether OSC’s protection of whistleblowers is adequate or appropriate. Our report uses one specific outcome (terminations) as an example of an adverse employment action that could potentially signal retaliation. We did not present any findings about whether terminations were warranted, whether employees were appropriately protected, or any other information related to OSC’s handling of cases. We continue to believe, however, that OSC’s ability to run relevant data reports is constrained when the necessary data are not collected for the total population of filers. Without consistent quality information, including information on probationary status of all filers, OSC cannot have reasonable assurance that it is adequately identifying trends and challenges.

Lastly, OSC stated that making employment status fields mandatory is onerous and unnecessary and that singling out probationary status from the list seems arbitrary and incomplete. The agency stated that the form includes the option for the individual to self-identify as a probationary employee, which OSC believes is sufficient. We do not believe that changing a field from optional to mandatory would place an undue burden on filers or OSC.

We are sending copies of this report to relevant congressional committees, the Special Counsel and other interested parties. In addition, the report is available at no charge on the GAO website at http://www.gao.gov.

If you or your staff have any questions about this report, please contact me at (202) 512-2717 or jonesy@gao.gov. Contact points for our Offices of Congressional Relations and Public Affairs may be found on the last page of this report. GAO staff who made key contributions to this report are listed in appendix IV.

Appendix I: Objectives, Scope, and Methodology

Our objectives were to (1) analyze the extent to which employees who filed whistleblower disclosures and retaliation complaints were in a probationary status, (2) analyze the extent to which these filings were associated with differences in termination rates, and (3) examine Office of Special Counsel (OSC) procedures related to probationary employees.

We reviewed the Office of Special Counsel’s OSC 2000 database design documentation and submitted questions to OSC officials to determine what data were available. OSC does not collect or maintain data that identify whistleblowers and retaliation complaints filed by employees in probationary status in OSC 2000. In late August of 2019 OSC officials state that in late August of 2019 OSC launched a new system called the electronic Case Management System (eCMS) to replace OSC 2000. We submitted a series of questions pertaining to how OSC will collect and maintain probationary status information of employees filing complaints in eCMS. These questions pertained to the functionality of and reporting capability of eCMS in addition to OSC’s ability to conduct analysis of complainants who are in probationary status using eCMS.

We obtained all closed whistleblower disclosure case data and closed prohibited personnel practices complaint data with allegations related to whistleblower retaliation from 2014 to 2018 from OSC’s previous electronic case management system (OSC 2000). We also requested and obtained 2014 to 2018 OPM Enterprise Human Resources Integration (EHRI) data. OSC 2000 is a case management system, so it was necessary to use combinations of variables associated with complaints filed, such as first name, last name, agency, email address, and job series to identify individual employees. We analyzed employees from federal agencies that submit human resources information to OPM. Factors such as complaints filed anonymously, name changes, and spelling variations could affect the precision of these counts of employees. However, because we are presenting these data in broad ranges throughout the report, these limitations do not likely affect our overall findings and message.

After identifying employees in the OSC 2000 data, we then matched OSC 2000 data to OPM’s EHRI data. This was necessary because the OSC 2000 database does not include the probationary status of people filing complaints with OSC. We started by matching unique name and agency combinations. If that was not sufficient, we attempted to match using variables such as state, job series, and employee work email address. We matched OSC 2000 data to EHRI data using case data from OSC 2000 and federal probationary status as of the end of the fiscal year date from EHRI. We acknowledge that matching using these dates may not be precise, but because we present our results in ranges, we do not believe a more precise matching of dates would have resulted in substantive differences in the results overall.

We matched 82 percent of the complaints in OSC 2000 to employees in EHRI. . Because it is not possible to determine the probationary status for unmatched cases, the rates of filing among matched cases may not precisely reflect the overall rates for all probationary employees. To account for this uncertainty, we estimated minimum and maximum rates of filing for permanent and probationary employees, and present these ranges in addition to the specific matched rates. Further, we calculated the number of instances in which matched employees who filed either a whistleblower disclosure or a retaliation complaint were terminated from federal employment. As we did with filing rates, we also estimated minimum and maximum termination rates to account for the uncertainty introduced by unmatched cases. Terminations were used because they represent adverse consequences for employees which could indicate retaliation. While other indicators, such as transfers could represent a potential retaliatory action, we focus on terminations because this is the most serious adverse action for which probationary employees have the little protection, and because OSC officials indicated that complaints with termination are prioritized. We did not determine (1) whether the disclosures or complaints had merit, (2) whether the termination actions were justified, or (3) whether the termination actions were before or after the filing of the whistleblower disclosure or retaliation complaint. Because these estimates do not consider the timing or merit of terminations, or other factors potentially associated with terminations, they do not represent proof of a causal relationship between filing and terminations, but rather one indicator of potential risk.

To produce reasonably conservative estimates, we made certain assumptions in estimating the minimum and maximum rates in our ranges. Specifically, for unmatched cases we assumed that unknown characteristics, including probationary status and termination rate could be as much as 3.5 times their observed rate in known data. We believe these assumptions are reasonably conservative. While it is not impossible for this small group of unmatched complaints to be even more skewed, there is no evidence to suggest such an extreme assumption would be warranted.

We assessed the reliability of the OSC 2000 and EHRI databases for the purposes of using limited data from these databases for our own analysis.

We reviewed agency documents, electronically tested data for missing data and outliers, and submitted questions to agency officials about these databases. These two databases are the only sources of data that can be compared to determine the probationary status of individuals filing complaints with OSC. We determined that OSC’s data were sufficiently reliable to present the number of complaints filed by type. With regard to probationary status, the data were not available in OSC 2000. As a result, probationary status and termination rates were drawn from EHRI, which we found to be sufficiently reliable for this purpose.

We conducted this performance audit from January 2019 to May 2020 in accordance with generally accepted government auditing standards. Those standards require that we plan and perform the audit to obtain sufficient, appropriate evidence to provide a reasonable basis for our findings and conclusions based on our audit objectives. We believe that the evidence obtained provides a reasonable basis for our findings and conclusions based on our audit objectives.

Appendix II: Employees Filing Whistleblower Disclosures and Retaliation Complaints, Fiscal Years 2014-2018

The figure shown below details the distribution of probationary matched, permanent matched,and unmatched complaints for fiscal years 2014- 2018.

Appendix III: Comments of the Office of Special Counsel

Appendix IV: GAO Contact and Staff Acknowledgments

GAO Contact

Staff Acknowledgments

In addition to the contact named above, Clifton G. Douglas Jr. (Assistant Director), Katherine Wulff (Analyst-In-Charge), Michael Bechetti, Karin Fangman, Steven Flint, Robert Gebhart, Steven Putansu and Wesley Sholtes made key contributions to this report.