Clinical trial NCT02605317: Use of WhatsApp for Communication Between Consulting Physicians and the Emergency Physicians
Official title: Use of whatsApp Messenger (a Messaging Program for Smart Phones) in Communication Between Consulting Physicians and the Emergency Physicians: A Retrospective Observational Study
Study type: OBSERVATIONAL
Overall status: COMPLETED
Conditions: Consultation
Keywords: Emergency Physicians
Consulting Physicians
WhatsApp
Lead sponsor: Adiyaman University Research Hospital
Sponsor class: OTHER
First posted: 2015-11-16
Enrollment: 500
Sex: ALL
Minimum age (years): 19
Maximum age (years): 70
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: no
Observational model: CASE_ONLY
Time perspective: RETROSPECTIVE
Sampling method: NON_PROBABILITY_SAMPLE
Study population: Patients who were consulted with whatsApp and who were admitted to Emergency Department.

Brief summary: The aim of this study is to determinate outcomes of WhatsApp Messenger (a messaging program for smart phones) usage for Communication Between Consulting Physicians and the Emergency Physicians.

Detailed description: Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. WhatsApp Messenger (a messaging program for smart phones), is the most commonly used for communication in at present. WhatsApp Messenger is the most globally popular messaging application. Also, it has been started to be used for communication in healthcare. The aim of this study is to determinate outcomes of WhatsApp Messenger usage for communication between consulting and the emergency physicians.

Eligibility criteria: Inclusion Criteria:

* Age≥18 years

Exclusion Criteria:

* Patients who were not known the reason of admission to Emergency Service
* Patients who were not determined consulting Physicians' arrival duration to emergency department
* Patients who were not known the outcomes of consultation
* Patients transferred other hospitals from Emergency Service
* Patients who were not determined the time of consultation call

Primary outcomes:
measure: Examine outcomes of consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program
timeFrame: six month
Secondary outcomes:
measure: Examine demographic data in consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program
timeFrame: six month
Other outcomes:
Locations:
city: Adiyaman
country: Turkey
facility: Adiyaman University Research Hospital
state: Central
Study officials:
affiliation: Adiyaman University of Medical Faculty
name: Umut Gulacti
role: PRINCIPAL_INVESTIGATOR
References:
citation: Astarcioglu MA, Sen T, Kilit C, Durmus HI, Gozubuyuk G, Kalcik M, Karakoyun S, Yesin M, Zencirkiran Agus H, Amasyali B. Time-to-reperfusion in STEMI undergoing interhospital transfer using smartphone and WhatsApp messenger. Am J Emerg Med. 2015 Oct;33(10):1382-4. doi: 10.1016/j.ajem.2015.07.029. Epub 2015 Jul 31.
citation: Montag C, Blaszkiewicz K, Sariyska R, Lachmann B, Andone I, Trendafilov B, Eibes M, Markowetz A. Smartphone usage in the 21st century: who is active on WhatsApp? BMC Res Notes. 2015 Aug 4;8:331. doi: 10.1186/s13104-015-1280-z.
citation: Veneroni L, Ferrari A, Acerra S, Massimino M, Clerici CA. [Considerations on the use of WhatsApp in physician-patient communication and relationship]. Recenti Prog Med. 2015 Jul;106(7):331-6. doi: 10.1701/1940.21090. Italian.
citation: Drake TM, Claireaux HA, Khatri C, Chapman SJ. WhatsApp with patient data transmitted via instant messaging? Am J Surg. 2016 Jan;211(1):300-1. doi: 10.1016/j.amjsurg.2015.04.004. Epub 2015 May 28. No abstract available.