Clinical trial NCT02563600: Effect of Brief-tele Support on Attendance at Physiotherapy Sessions
Official title: Effect of Brief-tele Support on Attendance at Physiotherapy Sessions for Pelvic Floor Dysfunctions
Study type: INTERVENTIONAL
Overall status: RECRUITING
Phase: NA
Conditions: Pelvic Floor Dysfunctions
Lead sponsor: Swansea University
Sponsor class: OTHER
Collaborators: name: Abertawe Bro Morgannwg University Health Board
First posted: 2015-09-30
Enrollment: 500
Sex: FEMALE
Minimum age (years): 18
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: no
Allocation: RANDOMIZED
Intervention model: FACTORIAL
Primary purpose: HEALTH_SERVICES_RESEARCH

Brief summary: Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

* a group that gets a telephone call before their invitation letter is sent.
* a group that gets a telephone call after their invitation letter is sent.
* a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Detailed description: Aims:

The research aims to assess the impact of a brief telephone call to patients with pelvic floor problems who are on a waiting list for physiotherapy treatment. Non-attendance at sessions currently runs at about 50%, and steps to reduce this would be beneficial to patient health and NHS efficiency.

Participants and Recruitment:

Consecutive patients who have been referred for physiotherapy treatment for pelvic floor dysfunction will be asked if they would like to participate in the study. The initial approach will be made through a letter, which will give information about the study, and will make clear that their treatment will not depend on their participation in the study.

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

* a group that gets a telephone call before their invitation letter is sent
* a group that gets a telephone call after their invitation letter is sent
* a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Eligibility criteria: Inclusion Criteria:

* Women on waiting list for pelvic floor dysfunction
* over 18 years old

Exclusion Criteria:

Primary outcomes:
measure: Number of patients who attended their first schedules physiotherapy session
timeFrame: At first scheduled physiotherapy session which will be two to four weeks following the invitation letter
Secondary outcomes:
Other outcomes:
Locations:
city: Swansea
country: United Kingdom
facility: Singleton Hospital
Study officials:
affiliation: Swansea University
name: Phil Reed, D.Phil.
role: PRINCIPAL_INVESTIGATOR
References:
citation: Osborne LA, Whittall CM, Emanuel R, Emery S, Reed P. Randomized Controlled Trial of the Effect of a Brief Telephone Support Intervention on Initial Attendance at Physiotherapy Group Sessions for Pelvic Floor Problems. Arch Phys Med Rehabil. 2017 Nov;98(11):2247-2252. doi: 10.1016/j.apmr.2017.03.033. Epub 2017 May 17.