Clinical trial NCT01947400: Effect of AIDET on Physician-Patient Communication
Official title: Does Use of the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) Method for Physician-patient Communication Improve Patient Satisfaction in a Real World Setting as Measured by Modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Scores?
Study type: OBSERVATIONAL
Overall status: TERMINATED
Conditions: Physician Communication
Keywords: Physician and Patient Communication
Acknowledge Introduce Duration Explanation Thank
Hospital Consumer Assessment of Health Plans Survey
Lead sponsor: University of Florida
Sponsor class: OTHER
First posted: 2013-09-20
Enrollment: 26
Sex: ALL
Minimum age (years): 18
Maximum age (years): 70
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: yes
Observational model: ECOLOGIC_OR_COMMUNITY
Time perspective: PROSPECTIVE
Sampling method: NON_PROBABILITY_SAMPLE
Study population: Physicians: Physicians of the Hospital Medicine Service

Brief summary: Patient satisfaction is an important aspect of care and is gaining increasing importance as a measure of Healthcare quality. Tools for improving physician-patient communication are available but have not yet been tested in the Hospital setting. The purpose of this project is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) communication method improves physician-patient communication. Patient satisfaction data will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) as the primary outcome measure. In addition, a validation of delivery of AIDET communication will be accomplished through administration of questionnaires to patients.

Detailed description: This is a process of change study, which will compare HCAHPS patient satisfaction surveys before and after the Hospitalist receives AIDET physician-patient communication training. Once the Hospitalists agree to participate in the study, they will receive AIDET training by a Studor Group certified trainer. Both before and after the training intervention, Hospitalists' use of the AIDET method will be validated by having patients complete anonymous questionnaires during their hospital stay.

All HCAHPS surveys will be conducted by an external patient satisfaction survey vendor, and information will be de-identified both in terms of patient and specific Hospitalist. Validation questionnaires will be distributed by administrative staff, and will also be de-identified both in terms of patient and specific Hospitalist.

Eligibility criteria: Inclusion Criteria:

* Physicians: All physicians of the Hospital Medicine Service will be invited to participate

Exclusion Criteria:

* Any invited physicians who refuse to consent

Primary outcomes:
measure: HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Patient Satisfaction Scores
timeFrame: 1 year
measure: AIDET Use Validation via Patient Questionnaires
timeFrame: 1 year
Secondary outcomes:
Other outcomes:
Locations:
city: Gainesville
country: United States
facility: University of Florida
state: Florida
Study officials:
affiliation: University of Florida
name: Nila Radhakrishnan, MD
role: PRINCIPAL_INVESTIGATOR
affiliation: University of Florida
name: Robert Leverence, MD
role: STUDY_CHAIR
References: