Clinical trial NCT02413775: Patient Survey as a Tool to Quality Assurance and Quality Improvement
Official title: Patient Survey as a Tool to Quality Assurance and Quality Improvement - Department of Anesthesiology and Operative Intensive Care (CCM/CVK), Charité - Universitätsmedizin Berlin
Study type: OBSERVATIONAL
Overall status: COMPLETED
Conditions: Patient Satisfaction
Lead sponsor: Charite University, Berlin, Germany
Sponsor class: OTHER
First posted: 2015-04-10
Enrollment: 821
Sex: ALL
Minimum age (years): 1
Standard ages: CHILD
ADULT
OLDER_ADULT
Accepts healthy volunteers: no
Observational model: COHORT
Time perspective: PROSPECTIVE
Sampling method: PROBABILITY_SAMPLE
Study population: All Patients who underwent a procedure in anesthesia

Brief summary: One goal of the investigators of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic.

The project aims to quality assurance and quality improvement of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin .

Detailed description: The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis).

The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin from the patient point of view.

In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.

Eligibility criteria: Inclusion Criteria:

* male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey
* aged \>= 1 years

Exclusion Criteria:

* unconscious patients,
* refusal by patient / parents

Primary outcomes:
measure: Patient satisfaction
timeFrame: Time during hospital stay, an average of 2 weeks
Secondary outcomes:
measure: Waiting time in the premedication visit
timeFrame: Time in the outpatient clinic of anesthesia, an average of 1 hour
measure: Friendliness of the staff during the premedication visit
timeFrame: Time in the outpatient clinic of anesthesia, an average of 1 hour
measure: Information provided during the premedication visit by the anesthetist
timeFrame: Time in the outpatient clinic of anesthesia, an average of 1 hour
measure: Response to questions during the premedication visit
timeFrame: Time in the outpatient clinic of anesthesia, an average of 1 hour
measure: Fear reduction during the premedication visit
timeFrame: Time in the outpatient clinic of anesthesia, an average of 1 hour
measure: Information provided during the premedication visit by educational films
timeFrame: Time in the outpatient clinic of anesthesia, an average of 1 hour
measure: Compliance with the planned start of the operation
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Friendliness of staff
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Fear
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Thirst
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Pain
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Sufficient pain treatment
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Shivering
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Sufficient therapy in case of shivering
timeFrame: Time in the operation room before start of anesthesia, an average of 30 minutes
measure: Friendliness of staff
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Post-operative nausea and vomiting (PONV)
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Sufficient therapy in case of PONV
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Pain intensity
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Sufficient therapy in case of pain
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Shivering
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Sufficient therapy in case of shivering
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Post-operative nausea and vomiting (PONV)
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Regional anaesthesia
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Satisfaction with regional anaesthesia
timeFrame: Time during hospital stay, an average of 2 weeks
measure: In case of need choosing of regional anaesthesia again
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Satisfaction of care through pain service
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Recommendation of medical care (provided by the staff from the Department of Anesthesiology and Intensive Care CVK/CCM)
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Atmosphere
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Postoperative fear
timeFrame: Time in the intensive care unit or post anesthesia care unit, an average of 3 days
measure: Postoperative pain
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Sufficient therapy in case of pain
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Postoperative patient controlled analgesia
timeFrame: Time during hospital stay, an average of 2 weeks
measure: Choosing of Patient controlled anesthesia
timeFrame: Time during hospital stay, an average of 2 weeks
Other outcomes:
measure: Postoperative stay
timeFrame: Time during hospital stay, an average of 2 weeks
Locations:
city: Berlin
country: Germany
facility: Department of Anesthesiology and Intensive Care Medicine CCM and CVK, Charité - University Medicine Berlin
Study officials:
affiliation: Charite University, Berlin, Germany
name: Claudia Spies, MD, Prof.
role: STUDY_DIRECTOR
References: