Clinical trial NCT06002542: Mobile Chat Service for Parents of Children in Pediatric Emergency Room
Official title: Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study
Study type: INTERVENTIONAL
Overall status: RECRUITING
Phase: NA
Conditions: Medical Informatics
Pediatric Emergency Medicine
Emergency Medicine
Lead sponsor: Samsung Medical Center
Sponsor class: OTHER
First posted: 2023-08-21
Enrollment: 60
Sex: ALL
Minimum age (years): 18
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: yes
Allocation: RANDOMIZED
Intervention model: PARALLEL
Intervention model description: open-label randomized control trial
Primary purpose: HEALTH_SERVICES_RESEARCH

Brief summary: The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).

Main questions it aims to answer are:

* Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
* Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

  60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.

  10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Detailed description: The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.

Main questions it aims to answer are:

* Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
* Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

Design :

60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.

5 out of 30 participants of each group will be interviewed about their satisfaction with service.

10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Eligibility criteria: Inclusion Criteria:

* Age ≥ 18 years
* Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
* Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
* Those who voluntarily agreed to participate in the study.

Exclusion Criteria:

* Those who didn't consent to participate in the study.
* Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
* Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.

Primary outcomes:
measure: ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge
timeFrame: Discharge time, 6 hours on average from arriving emergency room.
Secondary outcomes:
measure: Interview for participants
timeFrame: After leaving the emergency room visit, within 48hours
Other outcomes:
measure: Questions to nurse
timeFrame: average of 6 hours from the time participants arrived at the emergency room to discharge.
measure: Interview for nurse
timeFrame: After work, within 48hours after nursing participants.
Locations:
city: Seoul
country: Korea, Republic of
facility: Samsung Medical Center
state: Gangnam
Study officials:
affiliation: Samsung Medical Center
name: Wonchul Cha, PhD
role: STUDY_DIRECTOR
References: