Clinical trial NCT04496713: Pilot Study of Video and Telephone Primary Care Visits
Official title: Pilot Study - Randomized Controlled Trial of Video and Telephone Primary Care Visits
Study type: INTERVENTIONAL
Overall status: COMPLETED
Phase: NA
Conditions: Telemedicine
Keywords: telemedicine
audio/video
telephone
primary care
Lead sponsor: Johns Hopkins University
Sponsor class: OTHER
First posted: 2020-08-03
Enrollment: 15
Sex: ALL
Minimum age (years): 18
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: no
Allocation: RANDOMIZED
Intervention model: PARALLEL
Primary purpose: HEALTH_SERVICES_RESEARCH

Brief summary: The inability to access and use smartphones or camera-outfitted internet-connected devices during the COVID-19 pandemic relegates certain patients to receive audio-only telemedicine instead of audio/video-based telemedicine. The investigators are conducting a randomized controlled trial in order to characterize patient and provider attitudes towards these two modalities of care and to test the feasibility of a new model to make tablets for video-based care accessible to those who need that. The investigators hypothesize that patient and provider satisfaction will be higher with video-based telehealth when compared to phone-based telehealth.


Eligibility criteria: Inclusion Criteria:

* Adult patients scheduled for telephone-based visits who are doing so because of a lack of ability to conduct a video visit (i.e. no tablet/laptop; no access to internet) who live in Baltimore City

Exclusion Criteria:

* Patients with significant visual or hearing impairment
* Patients that have legal guardians or who are marked as lacking healthcare decision-making capacity
* Patients that have not selected English as their preferred language

Primary outcomes:
measure: Provider rating as assessed by the Consumer Assessment of Healthcare Providers and Systems question on provider rating
timeFrame: Within 2 weeks of the study visit
Secondary outcomes:
measure: Satisfaction with telemedicine visit for patient as assessed by a Likert scale
timeFrame: Within 2 weeks of the study visit
measure: Satisfaction with telemedicine visit for provider as assessed by a Likert scale
timeFrame: Within 2 weeks of the study visit
measure: Efficacy of telemedicine visit for provider as assessed by a Likert scale
timeFrame: Within 2 weeks of the study visit
measure: Provider communication as assessed by yes/no question
timeFrame: Within 2 weeks of the study visit
measure: Provider listening as assessed by yes/no question
timeFrame: Within 2 weeks of the study visit
measure: Provider respect as assessed by yes/no question
timeFrame: Within 2 weeks of the study visit
measure: Provider time spent as assessed by yes/no question
timeFrame: Within 2 weeks of the study visit
measure: Patient health rating as assessed by a likert scale
timeFrame: Within 2 weeks of the study visit
Other outcomes:
Locations:
city: Baltimore
country: United States
facility: Johns Hopkins Outpatient Center
state: Maryland
Study officials:
affiliation: Johns Hopkins University
name: Jeremy A Epstein, MD
role: PRINCIPAL_INVESTIGATOR
affiliation: Johns Hopkins University
name: Casey Overby Taylor, PhD
role: PRINCIPAL_INVESTIGATOR
References: