Clinical trial NCT03746574: Achieving the Quadruple Aim by Reducing Burnout
Official title: Achieving the Quadruple Aim by Reducing Burnout: A Randomized Trial of a Compassion Based Curriculum for Outpatient Teams
Study type: INTERVENTIONAL
Overall status: COMPLETED
Phase: NA
Conditions: Burnout, Professional
Lead sponsor: Providence Health & Services
Sponsor class: OTHER
First posted: 2018-11-19
Enrollment: 341
Sex: ALL
Standard ages: CHILD
ADULT
OLDER_ADULT
Accepts healthy volunteers: yes
Allocation: RANDOMIZED
Intervention model: PARALLEL
Intervention model description: Randomization to intervention or control occuring at the level of clinic. All participants within a clinic are assigned to same group
Primary purpose: PREVENTION

Brief summary: To demonstrate that a multimodal intervention can reduce burnout in a multidisciplinary primary care practice while improving other components of the Quadruple Aim including staff engagement, patient experience, productivity and quality.

Detailed description: Recruitment

This was a randomized trial of eleven internal medicine and family medicine clinics of Providence Medical Group (PMG) in Portland Oregon. All of the clinics were non-residency clinics. The study was conducted between January 2015 and January 2016. Introductory meetings were held with leadership dyads (medical director and manager) of all 23 clinics in the Portland area to overview the curriculum and outline conditions of study participation. Expectations included: holding the curriculum sessions during usual work hours, endorsement of participation by clinic staff, and that specific individuals would be identified to facilitate sessions for the clinic. Leadership of each clinic, subsequently, discussed the curriculum with the staffs of the clinics and eleven committed to participate and were then randomized. The staffs of the intervention clinics then received the twelve session Strengthening Compassion curriculum. Four of the intervention clinics held the sessions at the beginning of the day and opened clinic 80 minutes late. One clinic held the sessions during an extended lunch hour.

Randomization and Follow-up

Eleven clinics volunteered to participate. (47.8% of eligible clinics) Five clinics were randomly selected to participate in the Strengthening Compassion curriculum and six were selected as controls.

341 individuals participated in the study, including providers, clinical, and administrative staff. The baseline survey was completed by 153 participants in the intervention clinics and 188 participants in the control clinics. 244 of the initial participants completed a survey at the end of the intervention period and 191 at 6 month follow up Participants in the intervention clinics engaged in a 12 session curriculum offered every other week for six months. Each session lasted 80 minutes and all staff at the intervention clinics were expected to participate. A total of 16 hours of experiences were provided.

Each session was facilitated by internal non-physician staff (e.g. social workers, medical assistants, nurses) recruited by clinic leadership. The facilitators received two hours of on-line training in group facilitation, mindfulness meditation, content/exercises for each session, and were provided with a detailed facilitators guide. The facilitators also received one half hour of additional training before each session via networked phone calls and were supported by on-line materials.

Study Outcomes

Outcomes were measured utilizing a fifty one question survey administered at baseline, at the end of the 6-month curriculum and at 6 months follow-up. This survey was a composite of validated surveys that measure compassion, mindfulness, burnout, clinic relations, job satisfaction, and clinical satisfaction. The Compassion component of the survey used the Santa Clara Brief Compassion Scale (SCBCS). Mindfulness was measured with the Mindful Attention Awareness Scale (MAAS). Burnout was measured with the Maslach Burnout Inventory-Human Services Survey for Medical Personnel (MBI-HSS (MP)) comprised of three sub-scales that measure emotional exhaustion, depersonalization, and personal accomplishment. Questions about caregiver roles in the clinic, clinic relations, job satisfaction, clinical satisfaction, time working in the clinic, and time working in healthcare, were derived from a previously utilized survey provided by the Center for Outcomes Research and Education of the Providence Health and Services. Data on caregiver engagement was collected in October 2015 and October 2016 via organization wide survey through Willis-Tower-Watson. Engagement and disengagement are pre-defined categories on the Willis-Tower Watson survey. Patient experience data was collected by Press Ganey as part of their standard survey process. Impact on productivity and quality were assessed from data, routinely collected, in the Providence St. Joseph Health administrative data base.

Eligibility criteria: Inclusion Criteria:

* All employees working in selected clinics

Exclusion Criteria:

* none

Primary outcomes:
measure: Change in Burnout Score on Maslach Burnout Inventory
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Compassion: Score on Santa Clara Brief Compassion Scale
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Mindfulness: Mindful Attention Awareness Score
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Intent to stay on Caregiver survey
timeFrame: Baseline and 12 months
Secondary outcomes:
measure: Change inCaregiver Engagement measured on annual Willis Tower Watson Survey
timeFrame: Baseline and 12 months
measure: Change in Patient Experience on routine Press Ganey Survey
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Visit per month
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Panel Size
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Diabetes Control
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in BP control
timeFrame: Baseline, 6 Months and 12 Months
measure: Change in Cancer Screening Rate
timeFrame: Baseline, 6 Months and 12 Months
Other outcomes:
Locations:
Study officials:
affiliation: Providence St. Joseph
name: Mark Rosenberg, MD
role: PRINCIPAL_INVESTIGATOR
References:
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