Clinical trial NCT02411669: Impact of Tools for the Development of Patient Centered Care at Hospital
Official title: Effectiveness and Determinants of Effectiveness of Implementation of Tools for the Development of Patient Centred Care at Hospital
Study type: OBSERVATIONAL
Overall status: COMPLETED
Conditions: Patient Centred Care
Keywords: Patient centred care
Lead sponsor: University Hospital, Bordeaux
Sponsor class: OTHER
First posted: 2015-04-08
Enrollment: 950
Sex: ALL
Minimum age (years): 18
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: no
Observational model: OTHER
Time perspective: CROSS_SECTIONAL
Sampling method: NON_PROBABILITY_SAMPLE
Study population: There are 2 populations participating in this trials:

* Health care professionals : physicians, nurses and managerial staff
* Patients

Brief summary: A national context for patient centered care development exists in France at hospital with strong support for the implementation of operational patient centered care tools. Patient centered care is a global vision of patient or family management promoting the respect of patient freedom, of patient listening and of patient needs. Patient centered care is an important issue of quality and security of care. The FORAP (Fédération des Organismes Régionaux et territoriaux pour l'Amélioration des Pratiques et des organisations) and the la HAS (High Authority of Health) have developed and validated five tools promoting patient centered care at hospital.

They can be implemented one by one or in association according to hospital situation. Hospitals should identify the association of tools fitting the most to their objectives and the actions already done.

The objectives of the project are to analyse the effectiveness of the implementation of HAS - FORAP tools on the development of patient centred care at hospital and to analyse the individual and organisational determinants of their effectiveness. It focuses on acute care hospitals that have the choice of the combination of tools and that are followed during two years with combined quantitative and qualitative analyses. Quantitative assessment are based on validated indicators on patient satisfaction, patient centred care development and organizational context. Qualitative data collection are realised in each included hospital and combine individual interviews and focus groups including Physicians, nurses and managerial staff.


Eligibility criteria: No specific eligibility criteria for health care professionals

Eligibility criteria for patients:

Inclusion Criteria:

* Patients hospitalized for a minimum of 2 consecutive nights
* Patients contact details known after hospitalization end

Exclusion Criteria:

* Anonymous patient
* Patient deceased during hospitalization
* Patient non resident in France

Primary outcomes:
measure: Self assessment score of patient centred care at hospital by health care professionals and patients
timeFrame: At study start in hospital, between 2 to 4 months before tool implementation
measure: Self assessment score of patient centred care at hospital by health care professionals and patients
timeFrame: 6 months after tool implementation for promoting patient centered care at hospital
measure: Self assessment score of patient centred care at hospital by health care professionals and patients
timeFrame: 18 months after tool implementation for promoting patient centered care at hospital
Secondary outcomes:
measure: Patients global satisfaction score
timeFrame: At study start, between 2 to 4 months before tool implementation for promoting patient centered care at hospital, 6 month and 18 month after
Other outcomes:
Locations:
city: Agen
country: France
facility: CH d'Agen
city: Autun
country: France
facility: Clinique du Parc
city: Bordeaux
country: France
facility: CHU de Bordeaux
city: Bordeaux
country: France
facility: Maison de santé Marie Galène
city: Caen
country: France
facility: Centre François Baclesse
city: Caen
country: France
facility: CHU de Caen
city: Caen
country: France
facility: Hôpital Privé Saint Martin
city: Chambéry
country: France
facility: CH de Chambéry
city: Crest
country: France
facility: CH de Crest
city: Dax
country: France
facility: Clinique Saint Vincent
city: Dinan
country: France
facility: CH de Dinan
city: Dracy
country: France
facility: Centre orthopédique médico-chirurgical
city: Givors
country: France
facility: CH de Givors
city: Guingamp
country: France
facility: CH de Guingamp
city: Joigny
country: France
facility: CH de Joigny
city: La Roche sur Yon
country: France
facility: CHD de La Roche Sur Yon
city: La Roche sur Yon
country: France
facility: Clinique Saint Charles
city: Langon
country: France
facility: Clinique Saint Anne
city: Les Sables d'Olonne
country: France
facility: CH Côte de Lumière
city: Lyon
country: France
facility: Clinique du Parc
city: Lyon
country: France
facility: Clinique du Val d'Ouest
city: Oyonnax
country: France
facility: CH du Haut-Bugey
city: Quimper
country: France
facility: CH intercommunal de Quimper
city: Redon
country: France
facility: CH de Redon
city: Rennes
country: France
facility: CHU de Rennes
city: Saint Jean de Luz
country: France
facility: Polyclinique Côte Basque Sud
city: Saint Priest en Jarez
country: France
facility: Clinique du Parc
city: St Brieuc
country: France
facility: CH de St Brieuc
city: Vannes
country: France
facility: CH de Vannes
city: Vitré
country: France
facility: CH de Vitré
Study officials:
References: