Clinical trial NCT06605976: Evaluating the Impact of Ambient AI on Documentation Efficiency and Clinician Burnout in Primary Care Settings
Official title: Evaluating the Impact of Ambient AI on Documentation Efficiency and Clinician Burnout in Primary Care Settings
Study type: INTERVENTIONAL
Overall status: COMPLETED
Phase: NA
Conditions: Burnout
Clinical Documentation Efficiency
Keywords: clinical documentation
burnout
scribe
ambient AI
DAX CoPilot
randomized control trial
electronic health record
acceptance and use of technology
patient satisfaction
Lead sponsor: Samaritan Health Services
Sponsor class: OTHER
First posted: 2024-09-20
Enrollment: 45
Sex: ALL
Standard ages: CHILD
ADULT
OLDER_ADULT
Accepts healthy volunteers: yes
Allocation: RANDOMIZED
Intervention model: PARALLEL
Intervention model description: Randomized control trial
Primary purpose: OTHER

Brief summary: This clinical trial aims to evaluate the effectiveness of an ambient listening AI product, DAX CoPilot, in improving clinical documentation efficiency and reducing clinician burnout in primary care settings. Researchers will compare results from a group who was given a license to use DAX CoPilot to a group who was not given a license. Participants in the DAX group will use DAX CoPilot system for EHR documentation and participants in the control group will use use standard EHR documentation methods. Participants will also be asked to complete surveys and assessments related to their views on technology and experiences of burnout.

Detailed description: This pilot study aims to evaluate the effectiveness of an ambient listening AI product in improving clinical documentation efficiency and patient satisfaction, reducing clinician burnout in primary care settings, and improving operational implementation strategies by harnessing end-user psychology. Employing a randomized, prospective design, the study involved 25 clinicians who were given an ambient listening AI product (DAX CoPilot) after a 1 month baseline period and asked to use it for clinical documentation with a focus on problem-focused visits over a 3-month period, with a control group of 20 clinicians continuing traditional documentation methods. The primary outcomes include changes in documentation efficiency (measured through metrics such as time spent on documentation per patient) and clinician burnout (assessed using the validated Mini-Z 2.0 burnout inventory). Secondary outcomes involve patient satisfaction with clinicians' use of the AI tool and examining end-user technology acceptance among clinicians using a survey based on the Unified Theory of Acceptance and Use of Technology (UTAUT). The study aims to provide insights into the potential of AI-assisted documentation tools in enhancing clinical workflow and addressing the growing concern of clinician burnout.

Eligibility criteria: Inclusion Criteria:

1. Licensed Clinicians: Independently licensed clinicians (MDs, DOs, NPs, PAs) who have been actively practicing at Samaritan Health Services for at least 6 months.
2. Primary Care Only: Providers must have a listed specialty of family medicine, internal medicine, or pediatrics, and currently practice primarily in a primary or urgent care clinic.
3. Provider has an Apple iPhone and is willing to install Epic Haiku.

Exclusion Criteria:

1. Inpatient-Only Clinicians: Exclude clinicians who only, or primarily, work in inpatient settings, as documentation needs and challenges may differ significantly from those in outpatient settings.
2. Trainees: Exclude medical students and residents due to their varying levels of experience and dependence on supervisory oversight.
3. Minimum Outpatient Encounters: Exclude clinicians with fewer than 100 outpatient encounters per month to focus on those with a significant workload in outpatient settings.
4. Android Smartphones Users: Clinicians may not use Android, or generally any non-Apple or non-iOS smartphones, given the software limitations of the selected intervention technology.
5. Corrective Action: Exclude clinicians facing dismissal, corrective, or disciplinary action.
6. Scheduled leave longer than 3 weeks during the study period

Primary outcomes:
measure: Documentation efficiency
timeFrame: From baseline to the end of the 3 month experimental period
Secondary outcomes:
measure: Burnout
timeFrame: From baseline to the end of the 3 month experimental period
Other outcomes:
measure: Patient satisfaction
timeFrame: 3 months experimental period
Locations:
city: Corvallis
country: United States
facility: Samaritan Health Services
state: Oregon
Study officials:
References: