Clinical trial NCT03256682: The Efficacy of Mobile Video Counseling for Employees With Emotional Labor
Official title: The Efficacy of a Mobile Video Counseling Targeted for Stress Reduction and Resilience Enhancement in Employees With Emotional Labor
Study type: INTERVENTIONAL
Overall status: COMPLETED
Phase: NA
Conditions: Stress, Psychological
Keywords: Resilience
Mobile video counseling
Emotiona labor
Lead sponsor: Seoul National University Hospital
Sponsor class: OTHER
Collaborators: name: Ministry of Trade, Industry & Energy, Republic of Korea
First posted: 2017-08-22
Enrollment: 53
Sex: ALL
Minimum age (years): 19
Maximum age (years): 65
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: yes
Allocation: RANDOMIZED
Intervention model: PARALLEL
Intervention model description: Healthy individuals recruited through advertisement
Primary purpose: SUPPORTIVE_CARE

Brief summary: The purpose of this study is to verify the effectiveness of mobile video counseling for workers. Subjects who can participate in the screening evaluation are assigned to one of face-to-face counseling group, mobile counseling group, and self-treatment group. The mobile counseling group and the face-to-face counseling group counseld with a total of 4 times, 50 minutes at a time, once a week, and the self-treatment group provides self-education by providing the stress education kit.

Detailed description: After screening, Pre-evaluation is conducted on the subjects who agreed to participate in the study. Pre-assessment includes questionnaires related to stress, emotional labor, resilience, sleep, etc., and includes stress-related physiological measures using HRV, 2 lead EEG. After the pre-evaluation, the test group will conduct a counseling program with a psychologist for 50 minutes at a time, once a week, for a total of 4 sessions (one month for a period). The place should be placed in a quiet place where the subject thinks comfortably and is designated as the same place to exclude the influence by the place, but the subject does not have to visit the hospital. In the offline counseling group, four counseling sessions are held with the psychologist off-line for a total of 4 counseling sessions, 50 minutes at a time, once a week after the same pre-evaluation. As a self-care control, counseling is not provided and self-learning materials are provided once a week.

Mobile counseling group and offline counseling group visit the hospital within one week after termination and within 4 to 5 weeks after pre-evaluation in self-care control group. Also, to see if the effect of mobile counseling is continued even after counseling is completed, visit the counseling clinic one month after counseling is over and conduct the same test. The data obtained from this study showed that the mobile counseling program measured the change in the clinical scale and heart rate variability and EEG such as the stress and resilience of the subjects, and the self-care group using the offline counseling group and stress data and stress related psychological and physiological And compare the effects on the improvement of the indicator.

Eligibility criteria: Inclusion Criteria:

* Workers over the age of 19 and under 65
* In the Perceived Stress Scale 14 points or more
* If you are currently taking medication due to psychiatric illnesses such as depression, anxiety disorder, insomnia, etc., if the stabilizer is expected to have no change in drug dose during the clinical trial
* If you understand the protocol and voluntarily agree to participate
* If you have an Android phone

Exclusion Criteria:

* Age under 19, adult over 65
* If you have dementia, intellectual disability, or other cognitive impairment
* If you have convulsive disorder, stroke, or other neurological disorder
* If you have psychosis such as schizophrenia or bipolar disorder or you have a history
* If you have a disease that can affect the reliability of HRV test, such as heart disease or lung disease.
* Has received non-pharmacological psychiatric or counseling treatment within the current or last 6 months.

Primary outcomes:
measure: Change from baseline Perceived Stress Scale (PSS) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
Secondary outcomes:
measure: Change from baseline Korean Emotional Labor Assessment Tool score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Korean abbreviation of Occupational Stress Scale (KOSS) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Patient Health Questionnaire 9 (PHQ-9) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Brief resilience scale (BRS) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Athens Insomnia Scale (AIS) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Depression, Anxiety, Stress Scale (DASS) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Connor-Davidson Resilience Scale (CD-RISC) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Maslach Burnout Inventory-General Survey (MBI-GS) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
measure: Change from baseline Heart rate variability (HRV) and Change from baseline Eletroencephalogram (EEG) score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
Other outcomes:
measure: Counseling Satisfaction Scale
timeFrame: After 4 weeks intervention
measure: Change from baseline Working Memory score at 4, 8 weeks
timeFrame: Baseline and after 4, 8 weeks later
Locations:
city: Seongnam
country: Korea, Republic of
facility: Seoul National University Bundang Hospital
state: Gyeonggi-do
Study officials:
affiliation: Seoul National Univerysity Bundang Hospital
name: Jeong Hyun Kim, MD, Ph.D
role: PRINCIPAL_INVESTIGATOR
References:
citation: Kunzler AM, Helmreich I, Chmitorz A, Konig J, Binder H, Wessa M, Lieb K. Psychological interventions to foster resilience in healthcare professionals. Cochrane Database Syst Rev. 2020 Jul 5;7(7):CD012527. doi: 10.1002/14651858.CD012527.pub2.
citation: Kim JI, Yun JY, Park H, Park SY, Ahn Y, Lee H, Kim TK, Yoon S, Lee YJ, Oh S, Denninger JW, Kim BN, Kim JH. A Mobile Videoconference-Based Intervention on Stress Reduction and Resilience Enhancement in Employees: Randomized Controlled Trial. J Med Internet Res. 2018 Oct 22;20(10):e10760. doi: 10.2196/10760.