Clinical trial NCT01703767: Gulf War 1 Veteran Healthcare Satisfaction
Official title: Gulf War 1 Veteran Patient Satisfaction With VA Primary Care: A Survey Study.
Study type: OBSERVATIONAL
Overall status: WITHDRAWN
Conditions: Persian Gulf War Syndrome in Veteran
Keywords: patient satisfaction
Gulf War 1 Veteran
Desert Storm Veteran
Lead sponsor: University of Utah
Sponsor class: OTHER
Collaborators: name: VA Salt Lake City Health Care System
First posted: 2012-10-10
Enrollment: 0
Sex: ALL
Minimum age (years): 38
Maximum age (years): 80
Standard ages: ADULT
OLDER_ADULT
Accepts healthy volunteers: no
Observational model: CASE_CONTROL
Time perspective: RETROSPECTIVE
Sampling method: NON_PROBABILITY_SAMPLE
Study population: Persian Gulf War Veterans who are currently treated by a primary care physician at the VASLCHCS Blue Clinic and West Valley Clinic.

Brief summary: The purpose of this study is to investigate Gulf War 1 Veteran (GW1V) patient perceptions of, and satisfaction with, their VA primary care treatment, and physician effectiveness in delivering improved point of service, in the Primary Care Clinics at the Veterans Administration (VA) Salt Lake City Health Care System.

Detailed description: Veterans of the 1990-1991 Gulf War1 (GW1) conflict are still experiencing a host of adverse health conditions at the present time. Many GW1 Veterans are still unhappy with their health care at the VA, and other stakeholders are critical of how the VA has dealt with GW1 Veterans' issues. For these reasons, the Gulf War Veterans' Illness Task Force (GWVI-TF) was set up to find ways to improve the situation.

The present survey study addresses one of GWVI-TF's missions, that is, to identify gaps in VA services, and to discover opportunities to better serve GW1V. Caring for GW1V is a top priority for VA health care providers, which is all the more pressing for the following reasons: 1. medical science of Gulf War Illness and environmental exposures is still at its infancy, 2. most providers have not received any focused education about how to take care of GW1V and the unique medical problems these veterans face, 3. a lack of provider knowledge that GW1V may receive may lead to decreased satisfaction on the part of GW1V and may result in GW1V perceived health service quality that is compromised.

In this pilot study, we focus on #2 and #3, to determine how we may understand veterans' perceptions of their medical treatment to ultimately improve GW1V medical health outcomes.

Eligibility criteria: Inclusion Criteria:

* a gulf war Veteran who served during the Persian Gulf War (GW1) of 1990-1991
* currently treated by a primary care physician at the VASLCHCS

Exclusion Criteria:

* cannot read and write English

Primary outcomes:
measure: Change in Client Satisfaction score
timeFrame: baseline and 3 months
measure: Change in Patient Satisfaction score
timeFrame: baseline and 3 months
Secondary outcomes:
measure: Change in Physician Assessment of GW1V Care
timeFrame: Baseline and 3 months
Other outcomes:
Locations:
city: Salt Lake City
country: United States
facility: University of Utah
state: Utah
city: Salt Lake City
country: United States
facility: VA SLC Health Care System
state: Utah
Study officials:
affiliation: VA Salt Lake City Health Care System
name: Gavin West, MD
role: PRINCIPAL_INVESTIGATOR
References: