Clinical trial NCT05540444: RadConnect Communication Application
Official title: RadConnect Communication Application
Study type: OBSERVATIONAL
Overall status: COMPLETED
Conditions: Communication
Keywords: Radiologists
Radiology Technologists
Lead sponsor: Philips Electronics Nederland B.V. acting through Philips CTO organization
Sponsor class: INDUSTRY
Collaborators: name: Leiden University Medical Center
First posted: 2022-09-14
Enrollment: 79
Sex: ALL
Standard ages: CHILD
ADULT
OLDER_ADULT
Accepts healthy volunteers: yes
Observational model: CASE_CROSSOVER
Time perspective: PROSPECTIVE
Sampling method: NON_PROBABILITY_SAMPLE
Study population: Subjects are not patients, but radiologists, technologist, doctor assistants and physician assistants employeed by LUMC. That drive the radiological workflow and frequently raise and answer questions related to the image acquisition.

Brief summary: The aim is to evaluate the impact of an innovative asynchronous communication application on the number of calls from technologists to radiologists. Even though it is paramount that radiologists be accessible and available to other healthcare workers in the enterprise, frequent interruptions have negative impact on productivity and well-being. A novel communication app was developed that streamlines communication between technologists and radiologists: RadConnect.


Eligibility criteria: Inclusion Criteria:

* Individuals that are employed by LUMC
* Individuals that are radiologists, radiology fellows, radiology residents, radiology technologists, doctor assistants, physician assistants or other support personnel in the Department of Radiology that raise managing image acquisition related questions.
* Individuals that consent to participating in the study.
* Individuals scheduled to work at locations at Sending Extensions, Receiving Extensions and Control Extensions.

Exclusion Criteria:

* Individuals not able to understand or not willing to sign the informed consent form.
* Individuals that indicate that they do no comprehend RadConnect and/or its intended use after two educational sessions.
* Individuals not able to not willing to comply with the intended use of RadConnect.

Primary outcomes:
measure: Test the hypothesis that adoption of RadConnect leads to reduction of phone calls to radiologists.
timeFrame: Numbers are continously measured during each shift of the subjects over a period of 40 consecutive working days during the before (phase 1) and 40 consecutive working days during the after phase (phase 2) of this study.
Secondary outcomes:
measure: Compare experiences and attitudes of technicians and radiologists towards RadConnect versus phone calls.
timeFrame: Continously measured during each shift of the subjects over a period of 40 consecutive working days during the before (phase 1) and 40 consecutive working days during the after phase(phase 2) of this study.
measure: Measure the characteristics of technician questions raised over phone and through RadConnect.
timeFrame: Continously measured during each shift of the subjects over a period of 40 consecutive working days during the before phase (phase 1) and 40 consecutive working days during the after phase (phase 2) of this study.
measure: Consolidated opinion usability and experience of RadConnect in itself and in comparison to alternative communication methods.
timeFrame: 1 hour, after completion of the after phase (phase 2 of this study)
Other outcomes:
Locations:
city: Leiden
country: Netherlands
facility: Leiden University Medical Center (LUMC)
Study officials:
affiliation: Leiden University Medical Center
name: Hildo Lamb, Prof. Dr.
role: PRINCIPAL_INVESTIGATOR
References: