Task: Data Analysis / Classification
User instruction:
Read the conversation and decide how serious the customer’s product symptom is by choosing one of the following options. Present the number only.
- 1 Low: The customer is not reporting a product problem but simply requesting information.
- 2 Medium: The customer is experiencing a malfunction, noise, partial breakage, app/service error, etc., causing inconvenience or difficulty in use.
- 3 High: The product malfunction may lead to more serious physical, economic, or social problems. Examples include accidents while using the product are as follows: suffocation, amputation of body parts, cuts on body parts, bleeding, bruising, burns, inflammation, injuries caused by fragments, overheating, electric leakage, smoke, sparks, explosions, swollen batteries, theft, loss of data or photos, numbness or pain, skin irritation, unauthorized repairs, or discharge of pus from the ears, etc.

### CS Chat Conversation:
Agent: Hello, this is your IT consultant.
Agent: You contacted us about the right side of the touchpad coming off.
Customer: That’s right.
Customer: I didn’t deliberately remove it.
Customer: I suspect the battery has swollen and caused this.
Agent: If that’s the symptom, we’ll need to inspect the touchpad, and if the battery has swollen it could indeed affect the touchpad as you mentioned.
Agent: Therefore, if the battery is swollen, a battery-replacement inspection might be necessary; please have an engineer check the product for detailed guidance.
Customer: Can the engineer come to my home?
Agent: The engineer can inspect it at the nearest service center or through an on-site visit.
Agent: If the warranty has expired, an on-site visit starts with a 20,000-won basic fee, and additional costs may apply depending on the inspection results.
Agent: If you’d like to request on-site service for this symptom, I can switch you to the reservation page.
Customer: Yes, please switch me.
Agent: Certainly.
Agent: One moment, please. I’ll transfer you to the reservation page.
Agent: {"type":"BOT_HOME_SERVICE_LINK","text":"If you press the End Chat button below, the on-site service reservation will proceed after this specialist chat ends.","btn":[{"name":"End Chat","payload":{"type":"start_home_service_create","data":{"svc_prd_code":"NOT","svc_prd_name":"Laptop/Tablet PC","cust_q1_code":"A3","cust_q2_code":"08","cust_q3_code":"07","symptoms_name":"Battery swelling"}}}]}
Agent: Sir/Madam, please press [End Chat] above to move to the on-site service screen, enter your personal information, and confirm the visit time.

We hope the inconvenience is resolved smoothly.
Thank you.

Evaluation criteria:
Correctness  
- Did you correctly choose 3?
Format compliance  
- Did you refrain from generating anything other than numbers?