Question: How is the location?

I just returned from two nights at the Villa Florence with my boyfriend. We had a wonderful time staying here. The location is superb-- right in Union Square. There are tons of shopping nearby and good restaurants. Our room was very comfortable. We had a down comforter and soft sheets. Aveda products in the bathroom were a nice extra touch. Although it is not a spacious hotel room, it was sufficient for two people travelling together. The lobby of the hotel is elegant. There is a bar and an upscale Italian restaurant.For the most part, staff was pleasant. One gentleman at the concierge didn't do a very good job of recommending restaurants for people on a budget, or assisting us make reservations, but he was an exception to the others who were mostly kind.We did hear sufficient noise outside our room from the street below in the early morning hours. I would have preferred an inside, courtyard room-- but those rooms were full when we checked in. I was a little disappointed that this could not by accomodated since I had called ahead one week to request a quiet room. I think there was some difficulty requesting this because I reserved this hotel through Priceline (but at $64 a night I wasn't going to complain!)Other nice amenities are the complimentary robes and a complimentary yoga basket to borrow during your stay. I would highly recommend this hotel to others!

Answer: The location is superb--

I just returned from two nights at the Villa Florence with my boyfriend. We had a wonderful time staying here. <hl> The location is superb-- right in Union Square. <hl> There are tons of shopping nearby and good restaurants. Our room was very comfortable. We had a down comforter and soft sheets. Aveda products in the bathroom were a nice extra touch. Although it is not a spacious hotel room, it was sufficient for two people travelling together. The lobby of the hotel is elegant. There is a bar and an upscale Italian restaurant. For the most part, staff was pleasant. One gentleman at the concierge didn't do a very good job of recommending restaurants for people on a budget, or assisting us make reservations, but he was an exception to the others who were mostly kind. We did hear sufficient noise outside our room from the street below in the early morning hours. I would have preferred an inside, courtyard room-- but those rooms were full when we checked in. I was a little disappointed that this could not by accomodated since I had called ahead one week to request a quiet room. I think there was some difficulty requesting this because I reserved this hotel through Priceline (but at $64 a night I wasn't going to complain!)Other nice amenities are the complimentary robes and a complimentary yoga basket to borrow during your stay. I would highly recommend this hotel to others!

I just returned from two nights at the Villa Florence with my boyfriend. We had a wonderful time staying here. <hl> The location is superb-- <hl> right in Union Square. There are tons of shopping nearby and good restaurants. Our room was very comfortable. We had a down comforter and soft sheets. Aveda products in the bathroom were a nice extra touch. Although it is not a spacious hotel room, it was sufficient for two people travelling together. The lobby of the hotel is elegant. There is a bar and an upscale Italian restaurant.For the most part, staff was pleasant. One gentleman at the concierge didn't do a very good job of recommending restaurants for people on a budget, or assisting us make reservations, but he was an exception to the others who were mostly kind.We did hear sufficient noise outside our room from the street below in the early morning hours. I would have preferred an inside, courtyard room-- but those rooms were full when we checked in. I was a little disappointed that this could not by accomodated since I had called ahead one week to request a quiet room. I think there was some difficulty requesting this because I reserved this hotel through Priceline (but at $64 a night I wasn't going to complain!)Other nice amenities are the complimentary robes and a complimentary yoga basket to borrow during your stay. I would highly recommend this hotel to others!


Question: How good is the quality of the restaurants?

This place doesn't have to try too hard to be ultra hip or cool. The fact that the hotel doesn't even have to put a sign on the building or the door will tell you that. With that being said, a stay at the Clift can transport you to a hip and trendy city lifestyle, which is exactly what I wanted for a weekend getaway from suburbia. The rooms are clean, light, and tastefully decorated in a very modern style; very comfy sleigh bed with superior down and cotton bedding. I'm pretty picky about my sheets, and I was tempted to buy these to take home with me. The hotel has the bedding custom made for them and new sets are available for sale. A stay at the Clift can be pricey. This is a trendy five-star hotel after all. However, packages can be found with good discounts for people not wanting regular chain-like accomodations and adventurous to try something different. I opted for a deluxe room at the Clift and was glad I did. There were three large windows in my outside facing corner room allowing lots of light and pleasant city sounds to filter in. The Clift's location is not ideal for sweeping views; but this was acceptable with me when selecting the hotel. A nice touch to the decor of the room were the mirrors and floor to ceiling curtains adorning the walls. No need for artwork that way, just the pleasant mix of colors, fabrics, glass, and contemporary furniture. Is the decor what I might select for my home? Probably not, but the change of scenery sure was fun for a evening. The room had candles and matches ready to go and the warm indirect lighting helped make this a contemporary romantic getaway. The CD player had excellent sound and the DVD player was a nice touch. Some might find the tv a joke as it's only a 19" model, but then again, I wasn't shelling out big bucks for watching tv. The location of the Clift is excellent for the theatre/shopping crowd and getting a cab is not too difficult. The front desk staff and the doormen were very friendly and helpful. The only thing keeping this stay from being an excellent experience was the breakfast at the Asia De Cuba restaurant. The decor and the food are nice, but they must have been understaffed the morning I decided to go, although the restaurant was not even 25% full. Breakfast was included with my special package rate, so this is where I was going to dine no matter what, but I expected decent, if not excellent and courteous service at such a fine restaurant. I could barely get a refill on my iced tea. The table next to mine was getting very impatient and almost downright rude about the slow service. All in all, I would steer clear of breakfast, unless it's included in your rate. Reviews for lunch and dinner seem to be better...so maybe someday I'll check it out, but with so many other choices in the city, the Asia De Cuba left a bad impression on me and it will be some time before I return to eat there. Some people leaving reviews have complained about noise, smelling smoke in the hallways, and having no dresser in the room, but I did not encounter any problem with these. I found the closet adequate for my luggage and unpacking of my necessary items so as to reduce wrinkling. As for noise, this is the CITY, not a country getaway, so I anticipated I'd hear some noise at some point in my stay, but honestly, I was never disrupted by noise in any way. I definitely rate the hotel very high in terms of a nice stay and felt I had a good value for my money.

Answer: This place doesn't have to try too hard to be ultra hip or cool

<hl> This place doesn't have to try too hard to be ultra hip or cool . <hl> The fact that the hotel doesn't even have to put a sign on the building or the door will tell you that. With that being said, a stay at the Clift can transport you to a hip and trendy city lifestyle, which is exactly what I wanted for a weekend getaway from suburbia. The rooms are clean, light, and tastefully decorated in a very modern style; very comfy sleigh bed with superior down and cotton bedding. I'm pretty picky about my sheets, and I was tempted to buy these to take home with me. The hotel has the bedding custom made for them and new sets are available for sale. A stay at the Clift can be pricey. This is a trendy five-star hotel after all. However, packages can be found with good discounts for people not wanting regular chain-like accomodations and adventurous to try something different. I opted for a deluxe room at the Clift and was glad I did. There were three large windows in my outside facing corner room allowing lots of light and pleasant city sounds to filter in. The Clift's location is not ideal for sweeping views; but this was acceptable with me when selecting the hotel. A nice touch to the decor of the room were the mirrors and floor to ceiling curtains adorning the walls. No need for artwork that way, just the pleasant mix of colors, fabrics, glass, and contemporary furniture. Is the decor what I might select for my home? Probably not, but the change of scenery sure was fun for a evening. The room had candles and matches ready to go and the warm indirect lighting helped make this a contemporary romantic getaway. The CD player had excellent sound and the DVD player was a nice touch. Some might find the tv a joke as it's only a 19" model, but then again, I wasn't shelling out big bucks for watching tv. The location of the Clift is excellent for the theatre/shopping crowd and getting a cab is not too difficult. The front desk staff and the doormen were very friendly and helpful. The only thing keeping this stay from being an excellent experience was the breakfast at the Asia De Cuba restaurant. The decor and the food are nice, but they must have been understaffed the morning I decided to go, although the restaurant was not even 25% full. Breakfast was included with my special package rate, so this is where I was going to dine no matter what, but I expected decent, if not excellent and courteous service at such a fine restaurant. I could barely get a refill on my iced tea. The table next to mine was getting very impatient and almost downright rude about the slow service. All in all, I would steer clear of breakfast, unless it's included in your rate. Reviews for lunch and dinner seem to be better... so maybe someday I'll check it out, but with so many other choices in the city, the Asia De Cuba left a bad impression on me and it will be some time before I return to eat there. Some people leaving reviews have complained about noise, smelling smoke in the hallways, and having no dresser in the room, but I did not encounter any problem with these. I found the closet adequate for my luggage and unpacking of my necessary items so as to reduce wrinkling. As for noise, this is the CITY, not a country getaway, so I anticipated I'd hear some noise at some point in my stay, but honestly, I was never disrupted by noise in any way. I definitely rate the hotel very high in terms of a nice stay and felt I had a good value for my money.

<hl> This place doesn't have to try too hard to be ultra hip or cool <hl>. The fact that the hotel doesn't even have to put a sign on the building or the door will tell you that. With that being said, a stay at the Clift can transport you to a hip and trendy city lifestyle, which is exactly what I wanted for a weekend getaway from suburbia. The rooms are clean, light, and tastefully decorated in a very modern style; very comfy sleigh bed with superior down and cotton bedding. I'm pretty picky about my sheets, and I was tempted to buy these to take home with me. The hotel has the bedding custom made for them and new sets are available for sale. A stay at the Clift can be pricey. This is a trendy five-star hotel after all. However, packages can be found with good discounts for people not wanting regular chain-like accomodations and adventurous to try something different. I opted for a deluxe room at the Clift and was glad I did. There were three large windows in my outside facing corner room allowing lots of light and pleasant city sounds to filter in. The Clift's location is not ideal for sweeping views; but this was acceptable with me when selecting the hotel. A nice touch to the decor of the room were the mirrors and floor to ceiling curtains adorning the walls. No need for artwork that way, just the pleasant mix of colors, fabrics, glass, and contemporary furniture. Is the decor what I might select for my home? Probably not, but the change of scenery sure was fun for a evening. The room had candles and matches ready to go and the warm indirect lighting helped make this a contemporary romantic getaway. The CD player had excellent sound and the DVD player was a nice touch. Some might find the tv a joke as it's only a 19" model, but then again, I wasn't shelling out big bucks for watching tv. The location of the Clift is excellent for the theatre/shopping crowd and getting a cab is not too difficult. The front desk staff and the doormen were very friendly and helpful. The only thing keeping this stay from being an excellent experience was the breakfast at the Asia De Cuba restaurant. The decor and the food are nice, but they must have been understaffed the morning I decided to go, although the restaurant was not even 25% full. Breakfast was included with my special package rate, so this is where I was going to dine no matter what, but I expected decent, if not excellent and courteous service at such a fine restaurant. I could barely get a refill on my iced tea. The table next to mine was getting very impatient and almost downright rude about the slow service. All in all, I would steer clear of breakfast, unless it's included in your rate. Reviews for lunch and dinner seem to be better...so maybe someday I'll check it out, but with so many other choices in the city, the Asia De Cuba left a bad impression on me and it will be some time before I return to eat there. Some people leaving reviews have complained about noise, smelling smoke in the hallways, and having no dresser in the room, but I did not encounter any problem with these. I found the closet adequate for my luggage and unpacking of my necessary items so as to reduce wrinkling. As for noise, this is the CITY, not a country getaway, so I anticipated I'd hear some noise at some point in my stay, but honestly, I was never disrupted by noise in any way. I definitely rate the hotel very high in terms of a nice stay and felt I had a good value for my money.

<hl> This place doesn't have to try too hard to be ultra hip or cool <hl> .


Question: What do you think about breakfast?

This is a lovely hotel with nice rooms, easy access to all the tourist spots in San Francisco and some of the worst service I have ever experienced. I am a regular traveler, staying in hotels about once every other month or so for several days, and I have stayed in several other hotels in SF that are rated the same as the Parc 55. The biggest difference between these hotels is that the Parc 55 really doesn't seem to value customer service. There was a convention going on during my stay, but from what the staff said there is usually a convention going on. This might have had an effect on my service, but if conventions are a regular event, then I doubt the service improves much from week to week.The good: I got a Club room on the 29th floor and the room and view were beautiful. The breakfast was delicious and varied and I was very glad I upped my reservation for this alone. The bad: The service in general was awful, but be especially wary of the bell staff. When I first arrived my luggage was loaded on to a cart and taken up to meet me at the 2nd floor registration. During the 5 minutes of travel time a small bag containing cash and other valuables went missing. When I pointed this out I was asked to check my car, person, etc. to make sure I had not misplaced it. I did and the bag was just gone, but I know for a fact it was on the cart. This was dismissed by the staff when I brought it to their attention and I was not even offered an apology. Then, on my last day, I had a bellman up to my room to collect my bags and AGAIN during the trip from my room to the bell staff area downstairs THREE items were lost. I was again told to check my room, person, etc. to make sure I hadn't lost these items. Unlikely, as the missing items were a fedora hat, a foam pillow and a t-shirt that was on the pillow. I did as I was asked, but my items were nowhere to be found. I was then berated by a bellman who insisted that I had lost the items on my own. I asked repeatedly for the bell staff to check the service halls and elevator for my missing items, but I was told they were not there. I spoke with managers, bell staff, housekeeping, everyone they could shunt me off to, but no one was helpful at all. I finally had to leave without my items, but I took the names and phone numbers of those involved. I called the next day and spoke with another manager who SHOCKINGLY said, why yes, those items are sitting here in our lost and found. I had to drive nearly two hours to pick them up because the hotel refused to mail them.I will never stay at this hotel again for obvious reasons, but if you choose to do so PLEASE DO NOT USE THE BELL STAFF!!! FOR THE SAFETY OF YOUR LUGGAGE BEWARE!!!

Answer: The breakfast was delicious and varied

This is a lovely hotel with nice rooms, easy access to all the tourist spots in San Francisco and some of the worst service I have ever experienced. I am a regular traveler, staying in hotels about once every other month or so for several days, and I have stayed in several other hotels in SF that are rated the same as the Parc 55. The biggest difference between these hotels is that the Parc 55 really doesn't seem to value customer service. There was a convention going on during my stay, but from what the staff said there is usually a convention going on. This might have had an effect on my service, but if conventions are a regular event, then I doubt the service improves much from week to week. The good: I got a Club room on the 29th floor and the room and view were beautiful. <hl> The breakfast was delicious and varied and I was very glad I upped my reservation for this alone. <hl> The bad: The service in general was awful, but be especially wary of the bell staff. When I first arrived my luggage was loaded on to a cart and taken up to meet me at the 2nd floor registration. During the 5 minutes of travel time a small bag containing cash and other valuables went missing. When I pointed this out I was asked to check my car, person, etc. to make sure I had not misplaced it. I did and the bag was just gone, but I know for a fact it was on the cart. This was dismissed by the staff when I brought it to their attention and I was not even offered an apology. Then, on my last day, I had a bellman up to my room to collect my bags and AGAIN during the trip from my room to the bell staff area downstairs THREE items were lost. I was again told to check my room, person, etc. to make sure I hadn't lost these items. Unlikely, as the missing items were a fedora hat, a foam pillow and a t-shirt that was on the pillow. I did as I was asked, but my items were nowhere to be found. I was then berated by a bellman who insisted that I had lost the items on my own. I asked repeatedly for the bell staff to check the service halls and elevator for my missing items, but I was told they were not there. I spoke with managers, bell staff, housekeeping, everyone they could shunt me off to, but no one was helpful at all. I finally had to leave without my items, but I took the names and phone numbers of those involved. I called the next day and spoke with another manager who SHOCKINGLY said, why yes, those items are sitting here in our lost and found. I had to drive nearly two hours to pick them up because the hotel refused to mail them. I will never stay at this hotel again for obvious reasons, but if you choose to do so PLEASE DO NOT USE THE BELL STAFF!!! FOR THE SAFETY OF YOUR LUGGAGE BEWARE!!!

This is a lovely hotel with nice rooms, easy access to all the tourist spots in San Francisco and some of the worst service I have ever experienced. I am a regular traveler, staying in hotels about once every other month or so for several days, and I have stayed in several other hotels in SF that are rated the same as the Parc 55. The biggest difference between these hotels is that the Parc 55 really doesn't seem to value customer service. There was a convention going on during my stay, but from what the staff said there is usually a convention going on. This might have had an effect on my service, but if conventions are a regular event, then I doubt the service improves much from week to week.The good: I got a Club room on the 29th floor and the room and view were beautiful. <hl> The breakfast was delicious and varied <hl> and I was very glad I upped my reservation for this alone. The bad: The service in general was awful, but be especially wary of the bell staff. When I first arrived my luggage was loaded on to a cart and taken up to meet me at the 2nd floor registration. During the 5 minutes of travel time a small bag containing cash and other valuables went missing. When I pointed this out I was asked to check my car, person, etc. to make sure I had not misplaced it. I did and the bag was just gone, but I know for a fact it was on the cart. This was dismissed by the staff when I brought it to their attention and I was not even offered an apology. Then, on my last day, I had a bellman up to my room to collect my bags and AGAIN during the trip from my room to the bell staff area downstairs THREE items were lost. I was again told to check my room, person, etc. to make sure I hadn't lost these items. Unlikely, as the missing items were a fedora hat, a foam pillow and a t-shirt that was on the pillow. I did as I was asked, but my items were nowhere to be found. I was then berated by a bellman who insisted that I had lost the items on my own. I asked repeatedly for the bell staff to check the service halls and elevator for my missing items, but I was told they were not there. I spoke with managers, bell staff, housekeeping, everyone they could shunt me off to, but no one was helpful at all. I finally had to leave without my items, but I took the names and phone numbers of those involved. I called the next day and spoke with another manager who SHOCKINGLY said, why yes, those items are sitting here in our lost and found. I had to drive nearly two hours to pick them up because the hotel refused to mail them.I will never stay at this hotel again for obvious reasons, but if you choose to do so PLEASE DO NOT USE THE BELL STAFF!!! FOR THE SAFETY OF YOUR LUGGAGE BEWARE!!!


Question: Where is this room located?

I spent two whole weeks for business travel at this Hilton in July 2009. The hotel is very nice overall, close to Union Square neighborhood, cable car on Powell street and public transportation at Market/Powell bus and metro/BART. I enjoyed a fair sized room with a fabulous view from the 43rd floor. I also enjoyed the excellent fitness center. Since I am a Hilton Honors Diamond level member, I was able to enjoy the higher floor and the fitness center without paying extra. The maid service was quite good (don't forget to tip daily if you want VIP treatment). The Urban Tavern restaurant offers interesting fare and some nice wines at usual center city hotel prices. There is a Starbucks in the lobby, priced higher than most of course. The rooftop pool and hot tub looked lovely, but it was too cold outside to take a dip. Those things aside, the downside to this Hilton is threefold. 1. Do not stay at this hotel if you want to use the fitness center and are not a Hilton Diamond or higher as the hotel charges $15 per day for the privelege of entering the Spa fitness center. This is not stated on their website; you just see the little fitness center icon. 2. The neighborhood is really the Tenderloin district, quite a down-and-out neighborhood, not really Union Square area as advertised. Walk to the east when leaving the hotel, and avoid the streets to the left and behind the hotel. 3. If you need to rent a car, the hotel charges a ridiculous upcharge to arrange a rental. Cross the street in front of the hotel, and rent a car directly from any one of 4 rental car vendors. It is cheaper to rent a car each day than to park at the hotel ($54/day to park at Hilton).

Answer: close to Union Square neighborhood, cable car on Powell street and public transportation at Market/Powell bus and metro/BART

I spent two whole weeks for business travel at this Hilton in July 2009. <hl> The hotel is very nice overall, close to Union Square neighborhood, cable car on Powell street and public transportation at Market/Powell bus and metro/BART . <hl> I enjoyed a fair sized room with a fabulous view from the 43rd floor. I also enjoyed the excellent fitness center. Since I am a Hilton Honors Diamond level member, I was able to enjoy the higher floor and the fitness center without paying extra. The maid service was quite good (don't forget to tip daily if you want VIP treatment). The Urban Tavern restaurant offers interesting fare and some nice wines at usual center city hotel prices. There is a Starbucks in the lobby, priced higher than most of course. The rooftop pool and hot tub looked lovely, but it was too cold outside to take a dip. Those things aside, the downside to this Hilton is threefold. 1. Do not stay at this hotel if you want to use the fitness center and are not a Hilton Diamond or higher as the hotel charges $15 per day for the privelege of entering the Spa fitness center. This is not stated on their website; you just see the little fitness center icon. 2. The neighborhood is really the Tenderloin district, quite a down-and-out neighborhood, not really Union Square area as advertised. Walk to the east when leaving the hotel, and avoid the streets to the left and behind the hotel. 3. If you need to rent a car, the hotel charges a ridiculous upcharge to arrange a rental. Cross the street in front of the hotel, and rent a car directly from any one of 4 rental car vendors. It is cheaper to rent a car each day than to park at the hotel ($54/day to park at Hilton).

I spent two whole weeks for business travel at this Hilton in July 2009. The hotel is very nice overall, <hl> close to Union Square neighborhood, cable car on Powell street and public transportation at Market/Powell bus and metro/BART <hl>. I enjoyed a fair sized room with a fabulous view from the 43rd floor. I also enjoyed the excellent fitness center. Since I am a Hilton Honors Diamond level member, I was able to enjoy the higher floor and the fitness center without paying extra. The maid service was quite good (don't forget to tip daily if you want VIP treatment). The Urban Tavern restaurant offers interesting fare and some nice wines at usual center city hotel prices. There is a Starbucks in the lobby, priced higher than most of course. The rooftop pool and hot tub looked lovely, but it was too cold outside to take a dip. Those things aside, the downside to this Hilton is threefold. 1. Do not stay at this hotel if you want to use the fitness center and are not a Hilton Diamond or higher as the hotel charges $15 per day for the privelege of entering the Spa fitness center. This is not stated on their website; you just see the little fitness center icon. 2. The neighborhood is really the Tenderloin district, quite a down-and-out neighborhood, not really Union Square area as advertised. Walk to the east when leaving the hotel, and avoid the streets to the left and behind the hotel. 3. If you need to rent a car, the hotel charges a ridiculous upcharge to arrange a rental. Cross the street in front of the hotel, and rent a car directly from any one of 4 rental car vendors. It is cheaper to rent a car each day than to park at the hotel ($54/day to park at Hilton).

The hotel is very nice overall, <hl> close to Union Square neighborhood, cable car on Powell street and public transportation at Market/Powell bus and metro/BART <hl> .


Question: How is the room?

We spent 2 nights at the Ritz San Francisco over the Memorial Day weekend holiday. Overall, it was a fantastic experience. From the greetings as we entered the grand lobby area (the smell of fresh flowers is truly wonderful), to the beautiful room, we truly enjoyed the experience.Pros: Excellent room service & food items offered; top quality bath and room amenities; very friendly staff; the Fitness Center (fruit-infused water, steam room, pool--need I say more?); bottled water provided when you valet and take your car out.Cons: I would have preferred a separate tub and shower, but I think due to limited space in the city, it needed to be done this way. We had a special order of water and cheese, but it was not in our room when we first arrived, and it took 2 phone calls to get it up there (and it was missing requested items, such as lemons and ice). I also visited the spa, and they were 10 minutes late in getting to me, which I think they should work on. Also, the valet attendant nearly gave another couple our rental car (!), very random. If it wasn't for my husband arriving to the scene a few seconds later, someone else would have driven off with our car (so be sure you are there before your car arrives).

Answer: beautiful room

We spent 2 nights at the Ritz San Francisco over the Memorial Day weekend holiday. Overall, it was a fantastic experience. <hl> From the greetings as we entered the grand lobby area (the smell of fresh flowers is truly wonderful), to the beautiful room , we truly enjoyed the experience. <hl> Pros: Excellent room service & food items offered; top quality bath and room amenities; very friendly staff; the Fitness Center (fruit-infused water, steam room, pool--need I say more?); bottled water provided when you valet and take your car out. Cons: I would have preferred a separate tub and shower, but I think due to limited space in the city, it needed to be done this way. We had a special order of water and cheese, but it was not in our room when we first arrived, and it took 2 phone calls to get it up there (and it was missing requested items, such as lemons and ice). I also visited the spa, and they were 10 minutes late in getting to me, which I think they should work on. Also, the valet attendant nearly gave another couple our rental car (!), very random. If it wasn't for my husband arriving to the scene a few seconds later, someone else would have driven off with our car (so be sure you are there before your car arrives).

We spent 2 nights at the Ritz San Francisco over the Memorial Day weekend holiday. Overall, it was a fantastic experience. From the greetings as we entered the grand lobby area (the smell of fresh flowers is truly wonderful), to the <hl> beautiful room <hl>, we truly enjoyed the experience.Pros: Excellent room service & food items offered; top quality bath and room amenities; very friendly staff; the Fitness Center (fruit-infused water, steam room, pool--need I say more?); bottled water provided when you valet and take your car out.Cons: I would have preferred a separate tub and shower, but I think due to limited space in the city, it needed to be done this way. We had a special order of water and cheese, but it was not in our room when we first arrived, and it took 2 phone calls to get it up there (and it was missing requested items, such as lemons and ice). I also visited the spa, and they were 10 minutes late in getting to me, which I think they should work on. Also, the valet attendant nearly gave another couple our rental car (!), very random. If it wasn't for my husband arriving to the scene a few seconds later, someone else would have driven off with our car (so be sure you are there before your car arrives).

From the greetings as we entered the grand lobby area (the smell of fresh flowers is truly wonderful), to the <hl> beautiful room <hl> , we truly enjoyed the experience.


Question: What is your take on the new look of the rooms in the house?

Just got back and felt this was a very good hotel for the money. Very clean and staff was helpful. We reserved a bay view room for $149 (floors 9-11) but unfortenatly the FOG blocked most of the views... the hotel is about 10 blocks from the bay so we could see the houses and businesses all the time!We arrived way early (930 am) and our room was ready so we got to check in! Breakfast was ok.. cereal, boiled eggs, fruit, juices, bagels... nothing super.. but plenty.We flew into SFO and took BART ($4.95) to Powell station, then bought a 3 day UNI bus/trolley car pass for $15.. took Powell-Hyde trolley (we packed light) to Lombard street and walked 3 blocks down to hotel. It is true, busses nearby.. I was a bit nervous about finding my way around but the front desk staff extremely friendly and had a map of a few major routes... found out 1 block away bus 30 goes by fishermans warf area, then china town, then financial district, then by Powell station. It comes about every 7 minutes! So we rode 30 about 20 times. So excellent location for using public transit.. and staff is helpful.Only compliant is that the windows are not mirrored at all... so close the drapes for privacy... we discovered this later in the day when we went out for a walk.. a little too late.Again, we would stay in a heartbeat again here... very clean and in good shape.. they also use newer keys than the old magentic cards. They even held our bags the last day all day long for no charge!

Answer: very clean and in good shape.. they also use newer keys than the old magentic cards

Just got back and felt this was a very good hotel for the money. Very clean and staff was helpful. We reserved a bay view room for $149 (floors 9-11) but unfortenatly the FOG blocked most of the views... the hotel is about 10 blocks from the bay so we could see the houses and businesses all the time!We arrived way early (930 am) and our room was ready so we got to check in! Breakfast was ok.. cereal, boiled eggs, fruit, juices, bagels... nothing super.. but plenty. We flew into SFO and took BART ($4.95) to Powell station, then bought a 3 day UNI bus/trolley car pass for $15.. took Powell-Hyde trolley (we packed light) to Lombard street and walked 3 blocks down to hotel. It is true, busses nearby.. I was a bit nervous about finding my way around but the front desk staff extremely friendly and had a map of a few major routes... found out 1 block away bus 30 goes by fishermans warf area, then china town, then financial district, then by Powell station. It comes about every 7 minutes! So we rode 30 about 20 times. So excellent location for using public transit.. and staff is helpful. Only compliant is that the windows are not mirrored at all... so close the drapes for privacy... we discovered this later in the day when we went out for a walk.. a little too late. Again, we would stay in a heartbeat again here... <hl> very clean and in good shape.. they also use newer keys than the old magentic cards . <hl> They even held our bags the last day all day long for no charge!

Just got back and felt this was a very good hotel for the money. Very clean and staff was helpful. We reserved a bay view room for $149 (floors 9-11) but unfortenatly the FOG blocked most of the views... the hotel is about 10 blocks from the bay so we could see the houses and businesses all the time!We arrived way early (930 am) and our room was ready so we got to check in! Breakfast was ok.. cereal, boiled eggs, fruit, juices, bagels... nothing super.. but plenty.We flew into SFO and took BART ($4.95) to Powell station, then bought a 3 day UNI bus/trolley car pass for $15.. took Powell-Hyde trolley (we packed light) to Lombard street and walked 3 blocks down to hotel. It is true, busses nearby.. I was a bit nervous about finding my way around but the front desk staff extremely friendly and had a map of a few major routes... found out 1 block away bus 30 goes by fishermans warf area, then china town, then financial district, then by Powell station. It comes about every 7 minutes! So we rode 30 about 20 times. So excellent location for using public transit.. and staff is helpful.Only compliant is that the windows are not mirrored at all... so close the drapes for privacy... we discovered this later in the day when we went out for a walk.. a little too late.Again, we would stay in a heartbeat again here... <hl> very clean and in good shape.. they also use newer keys than the old magentic cards <hl>. They even held our bags the last day all day long for no charge!

<hl> very clean and in good shape.. they also use newer keys than the old magentic cards <hl> .


Question: How tastefully decorated was the room?

Returning after three years to this lovely hotel, we weren't disappointed. Again we had a very pleasant stay. The staff was as welcoming and caring as during our first visit. Breakfast was abundant. We enjoyed our morning newspapers and our daily workouts in the little Drisco gym. But the biggest surprise was - that upon request - we received our favourite room. All this, combined with it's charming location in one of the most attractive cities of the world, makes the Drisco a true gem. And so, once again, we will most certainly return. Dear Drisco staff: we are in love.

Answer: we received our favourite room.

Returning after three years to this lovely hotel, we weren't disappointed. Again we had a very pleasant stay. The staff was as welcoming and caring as during our first visit. Breakfast was abundant. We enjoyed our morning newspapers and our daily workouts in the little Drisco gym. <hl> But the biggest surprise was - that upon request - we received our favourite room. All this, combined with it's charming location in one of the most attractive cities of the world, makes the Drisco a true gem. <hl> And so, once again, we will most certainly return. Dear Drisco staff: we are in love.

Returning after three years to this lovely hotel, we weren't disappointed. Again we had a very pleasant stay. The staff was as welcoming and caring as during our first visit. Breakfast was abundant. We enjoyed our morning newspapers and our daily workouts in the little Drisco gym. But the biggest surprise was - that upon request - <hl> we received our favourite room. <hl> All this, combined with it's charming location in one of the most attractive cities of the world, makes the Drisco a true gem. And so, once again, we will most certainly return. Dear Drisco staff: we are in love.


Question: What is room?

First off, the hotel is quite charming. The lobby is ornate, and the rooms have character! It's in a bustling neighborhood that is a great location for getting about San Francisco. It's also even a little on the inexpensive side, especially considering the great value.That being said, checking in was a nightmare, with no fault to the hotel itself. (Long story short, my bank decided the charges from multiple locations looked suspicious, and after much pleading with the bank, things were mostly taken care of.) Although this was quite an embarassing situation, the lady at the front desk mixed the right amount of compassion and humour, and eventually, everything worked out fine.So, bottom line? Lovely hotel, comfortable rooms, great front desk lady!

Answer: comfortable rooms

First off, the hotel is quite charming. The lobby is ornate, and the rooms have character! It's in a bustling neighborhood that is a great location for getting about San Francisco. It's also even a little on the inexpensive side, especially considering the great value. That being said, checking in was a nightmare, with no fault to the hotel itself. (Long story short, my bank decided the charges from multiple locations looked suspicious, and after much pleading with the bank, things were mostly taken care of.) Although this was quite an embarassing situation, the lady at the front desk mixed the right amount of compassion and humour, and eventually, everything worked out fine. So, bottom line? <hl> Lovely hotel, comfortable rooms , great front desk lady! <hl>

First off, the hotel is quite charming. The lobby is ornate, and the rooms have character! It's in a bustling neighborhood that is a great location for getting about San Francisco. It's also even a little on the inexpensive side, especially considering the great value.That being said, checking in was a nightmare, with no fault to the hotel itself. (Long story short, my bank decided the charges from multiple locations looked suspicious, and after much pleading with the bank, things were mostly taken care of.) Although this was quite an embarassing situation, the lady at the front desk mixed the right amount of compassion and humour, and eventually, everything worked out fine.So, bottom line? Lovely hotel, <hl> comfortable rooms <hl>, great front desk lady!

Lovely hotel, <hl> comfortable rooms <hl> , great front desk lady!


Question: How is it the room?

Fantastic hotel, in a great location. When we arrived check in was very quick with great staff. The room was amazing and in fantastic condition with great decor. This was the same throughout the hotel. Couldn't really comment on the food as we ate out in the various restaurants close by. The main city is not that far away, particularly by tram.Would recommend hiring a bike from the place close by and cycling over the Golden Gate Bridge and get the ferry back.

Answer: The room was amazing and in fantastic condition with great decor

Fantastic hotel, in a great location. When we arrived check in was very quick with great staff. <hl> The room was amazing and in fantastic condition with great decor . <hl> This was the same throughout the hotel. Couldn't really comment on the food as we ate out in the various restaurants close by. The main city is not that far away, particularly by tram. Would recommend hiring a bike from the place close by and cycling over the Golden Gate Bridge and get the ferry back.

Fantastic hotel, in a great location. When we arrived check in was very quick with great staff. <hl> The room was amazing and in fantastic condition with great decor <hl>. This was the same throughout the hotel. Couldn't really comment on the food as we ate out in the various restaurants close by. The main city is not that far away, particularly by tram.Would recommend hiring a bike from the place close by and cycling over the Golden Gate Bridge and get the ferry back.

<hl> The room was amazing and in fantastic condition with great decor <hl> .


Question: How was the restaurant?

What makes a great hotel experience? In my opinion it's the personal comfort level, the suitability of the accomodations for your purpose as well as exemplary customer service, the kind of service that anticipates your needs and fulfills them graciously.My business partner and I meet in SF several times a year for a few days. Three years ago we lucked upon the Hotel Rex. The remodeling wasn't complete and things were a little crazy but our room was perfect cozy for hanging out and business planning - spacious, with arty literary furnishings - and the staff bent over backwards to compensate for any inconvenience. We had forgotten toothpaste and there was none at the front desk - oh well - a knock on our door came shortly after and there stood the hotel night manager who had brought us his own toothpaste!We were hooked! Since then, remodeling complete, the Rex has turned into our cosmopolitan home-away-from-home- we have stayed there 10+ times. The restaurant is fabulous, the menu is smallish, but the food is impeccable; the bar and downstairs lounge perfect for relaxing and entertaining clients; the staff has had very little turnover and they remember us by name and treat us like family.The Rex is a boutique hotel - not a slick, high-end, luxury hotel. If that's what you crave, try The W or the St. Francis - both are wonderful. But if you want a place to kick your shoes off that's close to a perfect location for ambling around The City that will leave you refreshed and happy, the Hotel Rex is the place to be.

Answer: What makes a great hotel experience? In my opinion it's the

<hl> What makes a great hotel experience? In my opinion it's the personal comfort level, the suitability of the accomodations for your purpose as well as exemplary customer service, the kind of service that anticipates your needs and fulfills them graciously. <hl> My business partner and I meet in SF several times a year for a few days. Three years ago we lucked upon the Hotel Rex. The remodeling wasn't complete and things were a little crazy but our room was perfect cozy for hanging out and business planning - spacious, with arty literary furnishings - and the staff bent over backwards to compensate for any inconvenience. We had forgotten toothpaste and there was none at the front desk - oh well - a knock on our door came shortly after and there stood the hotel night manager who had brought us his own toothpaste!We were hooked! Since then, remodeling complete, the Rex has turned into our cosmopolitan home-away-from-home- we have stayed there 10+ times. The restaurant is fabulous, the menu is smallish, but the food is impeccable; the bar and downstairs lounge perfect for relaxing and entertaining clients; the staff has had very little turnover and they remember us by name and treat us like family. The Rex is a boutique hotel - not a slick, high-end, luxury hotel. If that's what you crave, try The W or the St. Francis - both are wonderful. But if you want a place to kick your shoes off that's close to a perfect location for ambling around The City that will leave you refreshed and happy, the Hotel Rex is the place to be.

<hl> What makes a great hotel experience? In my opinion it's the <hl> personal comfort level, the suitability of the accomodations for your purpose as well as exemplary customer service, the kind of service that anticipates your needs and fulfills them graciously.My business partner and I meet in SF several times a year for a few days. Three years ago we lucked upon the Hotel Rex. The remodeling wasn't complete and things were a little crazy but our room was perfect cozy for hanging out and business planning - spacious, with arty literary furnishings - and the staff bent over backwards to compensate for any inconvenience. We had forgotten toothpaste and there was none at the front desk - oh well - a knock on our door came shortly after and there stood the hotel night manager who had brought us his own toothpaste!We were hooked! Since then, remodeling complete, the Rex has turned into our cosmopolitan home-away-from-home- we have stayed there 10+ times. The restaurant is fabulous, the menu is smallish, but the food is impeccable; the bar and downstairs lounge perfect for relaxing and entertaining clients; the staff has had very little turnover and they remember us by name and treat us like family.The Rex is a boutique hotel - not a slick, high-end, luxury hotel. If that's what you crave, try The W or the St. Francis - both are wonderful. But if you want a place to kick your shoes off that's close to a perfect location for ambling around The City that will leave you refreshed and happy, the Hotel Rex is the place to be.


Question: How was breakfast?

We stayed at the Adagio at the beginning of August. It's very well placed for visiting San Francisco and the receptionists were very helpful about giving addresses for restaurants. The room was big and the bed was comfortable although I thought the bathroom wasn't really up to the standard of the bedroom itself. My husband and I were at the back of the hotel so it was quiet but my eldest daughter was at the front where it was noisier. One night she was woken by one of the many homeless who was singing at the top of his voice. Free tea, coffee and lemonade in the lobby is great. The breakfast was a bit expensive but you can always go out and have breakfast in one of many restaurants nearby.

Answer: The breakfast was a bit expensive

We stayed at the Adagio at the beginning of August. It's very well placed for visiting San Francisco and the receptionists were very helpful about giving addresses for restaurants. The room was big and the bed was comfortable although I thought the bathroom wasn't really up to the standard of the bedroom itself. My husband and I were at the back of the hotel so it was quiet but my eldest daughter was at the front where it was noisier. One night she was woken by one of the many homeless who was singing at the top of his voice. Free tea, coffee and lemonade in the lobby is great. <hl> The breakfast was a bit expensive but you can always go out and have breakfast in one of many restaurants nearby. <hl>

We stayed at the Adagio at the beginning of August. It's very well placed for visiting San Francisco and the receptionists were very helpful about giving addresses for restaurants. The room was big and the bed was comfortable although I thought the bathroom wasn't really up to the standard of the bedroom itself. My husband and I were at the back of the hotel so it was quiet but my eldest daughter was at the front where it was noisier. One night she was woken by one of the many homeless who was singing at the top of his voice. Free tea, coffee and lemonade in the lobby is great. <hl> The breakfast was a bit expensive <hl> but you can always go out and have breakfast in one of many restaurants nearby.


Question: How is the room?

I am a Hilton Honors Diamond member and I've been staying at this hotel for years. After my last stay I have to say that I will never stay in this hotel again. In the past I was always given an upgraded room on the top floors of tower 1. This time I was on the 16th floor of tower 1, right by the walkway to tower 3. I couldn't even open my draperies because everyone on the walkway could look right into my room.The room itself felt dirty. The carpeting was old and very yucky. Everything in this room felt old and very outdated. I have to believe that the rooms are the same size in this tower but it felt much smaller than the rooms that I have been in in the past. They have closed the concierge lounge at this hotel which is really a shame. It was on the top floor with beautiful views of the city and was a great place to relax after a long day of meetings.The one thing I still like is the gym. It's very nice with great equipment and not over crowded. I honestly do not know what's going on with Hilton at a corporate level. I spend an average of 15 nights a month in Hilton hotels and have noticed a serious decline in customer service across the board. I realize that times are tough in the travel industry but they have to start treating their best customers better. The colleague I was travelling with had the exact same feeling.

Answer: The room itself felt dirty

The room itself felt dirty .

I am a Hilton Honors Diamond member and I've been staying at this hotel for years. After my last stay I have to say that I will never stay in this hotel again. In the past I was always given an upgraded room on the top floors of tower 1. This time I was on the 16th floor of tower 1, right by the walkway to tower 3. I couldn't even open my draperies because everyone on the walkway could look right into my room. <hl> The room itself felt dirty . <hl> The carpeting was old and very yucky. Everything in this room felt old and very outdated. I have to believe that the rooms are the same size in this tower but it felt much smaller than the rooms that I have been in in the past. They have closed the concierge lounge at this hotel which is really a shame. It was on the top floor with beautiful views of the city and was a great place to relax after a long day of meetings. The one thing I still like is the gym. It's very nice with great equipment and not over crowded. I honestly do not know what's going on with Hilton at a corporate level. I spend an average of 15 nights a month in Hilton hotels and have noticed a serious decline in customer service across the board. I realize that times are tough in the travel industry but they have to start treating their best customers better. The colleague I was travelling with had the exact same feeling.

I am a Hilton Honors Diamond member and I've been staying at this hotel for years. After my last stay I have to say that I will never stay in this hotel again. In the past I was always given an upgraded room on the top floors of tower 1. This time I was on the 16th floor of tower 1, right by the walkway to tower 3. I couldn't even open my draperies because everyone on the walkway could look right into my room.<hl> The room itself felt dirty <hl>. The carpeting was old and very yucky. Everything in this room felt old and very outdated. I have to believe that the rooms are the same size in this tower but it felt much smaller than the rooms that I have been in in the past. They have closed the concierge lounge at this hotel which is really a shame. It was on the top floor with beautiful views of the city and was a great place to relax after a long day of meetings.The one thing I still like is the gym. It's very nice with great equipment and not over crowded. I honestly do not know what's going on with Hilton at a corporate level. I spend an average of 15 nights a month in Hilton hotels and have noticed a serious decline in customer service across the board. I realize that times are tough in the travel industry but they have to start treating their best customers better. The colleague I was travelling with had the exact same feeling.


Question: How is the room?

The St. Francis has the best location in the City, overlooking Union Square and next to the City's best shopping. Rooms are huge, and when we stayed the hotel had just put in flat screen TVs in all the rooms. The room service was also excellent--extremely speedy. I had the Kobe beef burger and fries. Both were fantastic, and surprisingly about half the price normally charged by hotels in this league. All around best hotel experience I have had on the West Coast.

Answer: Rooms are huge

The St. Francis has the best location in the City, overlooking Union Square and next to the City's best shopping. <hl> Rooms are huge , and when we stayed the hotel had just put in flat screen TVs in all the rooms. <hl> The room service was also excellent--extremely speedy. I had the Kobe beef burger and fries. Both were fantastic, and surprisingly about half the price normally charged by hotels in this league. All around best hotel experience I have had on the West Coast.

The St. Francis has the best location in the City, overlooking Union Square and next to the City's best shopping. <hl> Rooms are huge <hl>, and when we stayed the hotel had just put in flat screen TVs in all the rooms. The room service was also excellent--extremely speedy. I had the Kobe beef burger and fries. Both were fantastic, and surprisingly about half the price normally charged by hotels in this league. All around best hotel experience I have had on the West Coast.

<hl> Rooms are huge <hl> , and when we stayed the hotel had just put in flat screen TVs in all the rooms.


Question: How is the noise oon the hotel?

Stayed at the Cow Hollow Motor Inn just one night as we were in town to watch the Giants play (got to see Barry hit #750) . Motel is very well kept, room was large by SF standards , lots of counter space in bathroom, good water pressure. Place seemed very secure , you have to use your room key to access elevators. Best of all parking is free in a enclosed parking lot, parking space is a premium in SF , with most hotels charging $35-45 dollars per day for parking. Heck we paid $30 to park at the ballgame and another $12 to go to the farmers market at the ferry building. As noted by other entries there are numerous places to eat within 2 square blocks of motel including Mels Diner ( of American Graffitti fame) right across the street. We had a 3rd floor king w/ city view , nice view however if you open the windows the noise from Lombard Street is very loud , once closed noise barley audiable. Staff were very effeicent check in and out took less than 5 minutes. All in all the motel met all our needs and we will not hesitate to stay here again.

Answer: the noise from Lombard Street is very loud

Stayed at the Cow Hollow Motor Inn just one night as we were in town to watch the Giants play (got to see Barry hit #750) . Motel is very well kept, room was large by SF standards , lots of counter space in bathroom, good water pressure. Place seemed very secure , you have to use your room key to access elevators. Best of all parking is free in a enclosed parking lot, parking space is a premium in SF , with most hotels charging $35-45 dollars per day for parking. Heck we paid $30 to park at the ballgame and another $12 to go to the farmers market at the ferry building. As noted by other entries there are numerous places to eat within 2 square blocks of motel including Mels Diner ( of American Graffitti fame) right across the street. <hl> We had a 3rd floor king w/ city view , nice view however if you open the windows the noise from Lombard Street is very loud , once closed noise barley audiable. <hl> Staff were very effeicent check in and out took less than 5 minutes. All in all the motel met all our needs and we will not hesitate to stay here again.

Stayed at the Cow Hollow Motor Inn just one night as we were in town to watch the Giants play (got to see Barry hit #750) . Motel is very well kept, room was large by SF standards , lots of counter space in bathroom, good water pressure. Place seemed very secure , you have to use your room key to access elevators. Best of all parking is free in a enclosed parking lot, parking space is a premium in SF , with most hotels charging $35-45 dollars per day for parking. Heck we paid $30 to park at the ballgame and another $12 to go to the farmers market at the ferry building. As noted by other entries there are numerous places to eat within 2 square blocks of motel including Mels Diner ( of American Graffitti fame) right across the street. We had a 3rd floor king w/ city view , nice view however if you open the windows <hl> the noise from Lombard Street is very loud <hl> , once closed noise barley audiable. Staff were very effeicent check in and out took less than 5 minutes. All in all the motel met all our needs and we will not hesitate to stay here again.


Question: How would you rate the room, good or bad?

I stayed at the hotel in October - not at a small expense -$180 dollars/night. The room had an aweful musty odour, furniture and soft furnishings looked tired and the carpet was in a terrible state. After the first night , I woke up with a very itchy rash. This deteriorated as the days went by and by the time I got back to the UK, the rash was covering my entire body including my face. Uncertain of what was happening to my body, I was in a great deal of distress fearing the worst.The rash was so itchy and so unsightly that I was obliged to cancel all my clinics ( I am a doctor) and research work. I saw a dermatologist who immediately and without any hesitation diagnosed bed bug bites. I believe that this is absolutely unacceptable and shocking!! Bed bug bites are known to be a source of transmission of Hepatitis B and Chagas disease which are both potentially fatal conditions. There have also been reports of death by anaphylactic shock in the unlucky few. However, what is even more appalling is that I have paid good money ($180/night) only to suffer this very horrific outcome which has caused me great distress and affected my productivity at the conference in San Francisco as well as affecting my work, my patients and my income. It has also essentially ruined what has been a very expensive and potentially rewarding trip to San Francisco.There is also a risk that the bed bugs may have been transported to my home in my suitcase with a hazard to all at home and a great deal of expense and hassle to eradicate.Phoned management who said they will get back to me but they haven't despite emailing them and also notifying them in the post.

Answer: The room had an aweful musty odour, furniture and soft furnishings looked tired and the carpet was in a terrible state

I stayed at the hotel in October - not at a small expense -$180 dollars/night. <hl> The room had an aweful musty odour, furniture and soft furnishings looked tired and the carpet was in a terrible state . <hl> After the first night , I woke up with a very itchy rash. This deteriorated as the days went by and by the time I got back to the UK, the rash was covering my entire body including my face. Uncertain of what was happening to my body, I was in a great deal of distress fearing the worst. The rash was so itchy and so unsightly that I was obliged to cancel all my clinics ( I am a doctor) and research work. I saw a dermatologist who immediately and without any hesitation diagnosed bed bug bites. I believe that this is absolutely unacceptable and shocking!! Bed bug bites are known to be a source of transmission of Hepatitis B and Chagas disease which are both potentially fatal conditions. There have also been reports of death by anaphylactic shock in the unlucky few. However, what is even more appalling is that I have paid good money ($180/night) only to suffer this very horrific outcome which has caused me great distress and affected my productivity at the conference in San Francisco as well as affecting my work, my patients and my income. It has also essentially ruined what has been a very expensive and potentially rewarding trip to San Francisco. There is also a risk that the bed bugs may have been transported to my home in my suitcase with a hazard to all at home and a great deal of expense and hassle to eradicate. Phoned management who said they will get back to me but they haven't despite emailing them and also notifying them in the post.

I stayed at the hotel in October - not at a small expense -$180 dollars/night. <hl> The room had an aweful musty odour, furniture and soft furnishings looked tired and the carpet was in a terrible state <hl>. After the first night , I woke up with a very itchy rash. This deteriorated as the days went by and by the time I got back to the UK, the rash was covering my entire body including my face. Uncertain of what was happening to my body, I was in a great deal of distress fearing the worst.The rash was so itchy and so unsightly that I was obliged to cancel all my clinics ( I am a doctor) and research work. I saw a dermatologist who immediately and without any hesitation diagnosed bed bug bites. I believe that this is absolutely unacceptable and shocking!! Bed bug bites are known to be a source of transmission of Hepatitis B and Chagas disease which are both potentially fatal conditions. There have also been reports of death by anaphylactic shock in the unlucky few. However, what is even more appalling is that I have paid good money ($180/night) only to suffer this very horrific outcome which has caused me great distress and affected my productivity at the conference in San Francisco as well as affecting my work, my patients and my income. It has also essentially ruined what has been a very expensive and potentially rewarding trip to San Francisco.There is also a risk that the bed bugs may have been transported to my home in my suitcase with a hazard to all at home and a great deal of expense and hassle to eradicate.Phoned management who said they will get back to me but they haven't despite emailing them and also notifying them in the post.

<hl> The room had an aweful musty odour, furniture and soft furnishings looked tired and the carpet was in a terrible state <hl> .


Question: Does the room is furnished?

We arrived after a long day's travelling from the UK and were delighted to find that the hotel exceeded our expectations. The room was very well appointed with quality furnishings and it was decorated in a classy and individual style, not what you normally expect from a chain hotel in a touristy location. It had more of a boutique hotel feel to it.After settling in and getting freshened up (great Tea Tree and Avacado shampoo by the way) we enjoyed the complimentary wine hour, where we were encouraged to sample all the varieties on offer. Suitably fortified, we set out on our first evening feeling very positive about the hotel, San Francisco and the world in general!The King size bed was longer and wider than the equivalent in the UK and extremely firm and comfortable - we're now shopping for a replacement at home using this as the benchmark.Morning coffee, tea and biscotti in the lobby was very convenient and as with the evening wine sessions, provided an oppurtunity to chat with other guests and swap tips on where to go and what to do.I'd seen a previous review recommending getting a room on the top floor in order to minimise traffic noise. We did and it was indeed very quiet (although the traffic didn't seem particularly heavy in the first place).All in all, an excellent stay over 4 nights and very good value for money. Great room, friendly staff, superb location - just a couple of blocks away from the hustle and bustle of Fisherman's Wharf and 2 minutes from the cable car turnaround that takes you straight to Union Square.We'll definitely stay there on our next visit to SF.

Answer: The room was very well appointed with quality furnishings

We arrived after a long day's travelling from the UK and were delighted to find that the hotel exceeded our expectations. <hl> The room was very well appointed with quality furnishings and it was decorated in a classy and individual style, not what you normally expect from a chain hotel in a touristy location. <hl> It had more of a boutique hotel feel to it. After settling in and getting freshened up (great Tea Tree and Avacado shampoo by the way) we enjoyed the complimentary wine hour, where we were encouraged to sample all the varieties on offer. Suitably fortified, we set out on our first evening feeling very positive about the hotel, San Francisco and the world in general!The King size bed was longer and wider than the equivalent in the UK and extremely firm and comfortable - we're now shopping for a replacement at home using this as the benchmark. Morning coffee, tea and biscotti in the lobby was very convenient and as with the evening wine sessions, provided an oppurtunity to chat with other guests and swap tips on where to go and what to do. I'd seen a previous review recommending getting a room on the top floor in order to minimise traffic noise. We did and it was indeed very quiet (although the traffic didn't seem particularly heavy in the first place).All in all, an excellent stay over 4 nights and very good value for money. Great room, friendly staff, superb location - just a couple of blocks away from the hustle and bustle of Fisherman's Wharf and 2 minutes from the cable car turnaround that takes you straight to Union Square. We'll definitely stay there on our next visit to SF.

We arrived after a long day's travelling from the UK and were delighted to find that the hotel exceeded our expectations. <hl> The room was very well appointed with quality furnishings <hl> and it was decorated in a classy and individual style, not what you normally expect from a chain hotel in a touristy location. It had more of a boutique hotel feel to it.After settling in and getting freshened up (great Tea Tree and Avacado shampoo by the way) we enjoyed the complimentary wine hour, where we were encouraged to sample all the varieties on offer. Suitably fortified, we set out on our first evening feeling very positive about the hotel, San Francisco and the world in general!The King size bed was longer and wider than the equivalent in the UK and extremely firm and comfortable - we're now shopping for a replacement at home using this as the benchmark.Morning coffee, tea and biscotti in the lobby was very convenient and as with the evening wine sessions, provided an oppurtunity to chat with other guests and swap tips on where to go and what to do.I'd seen a previous review recommending getting a room on the top floor in order to minimise traffic noise. We did and it was indeed very quiet (although the traffic didn't seem particularly heavy in the first place).All in all, an excellent stay over 4 nights and very good value for money. Great room, friendly staff, superb location - just a couple of blocks away from the hustle and bustle of Fisherman's Wharf and 2 minutes from the cable car turnaround that takes you straight to Union Square.We'll definitely stay there on our next visit to SF.


Question: What about the vistas of the city?

I had the most wonderful stay at The Parc 55. recommended by my sister as amazing value for money and excellent location in the heart of all the shops and things to do. Catch the trolley to the Quay or just shop until you drop. It is all there. Ericka at Reception checked me in and Hanif is an encyclopedia about where to go and how to get there. he is calm and so professional.Thanks to Ericka and Hanif for an amazing stay. see you soon! Manny , Vancouver, Canada

Answer: excellent location in the heart of all the shops and things to do

I had the most wonderful stay at The Parc 55. <hl> recommended by my sister as amazing value for money and excellent location in the heart of all the shops and things to do . <hl> Catch the trolley to the Quay or just shop until you drop. It is all there. Ericka at Reception checked me in and Hanif is an encyclopedia about where to go and how to get there. he is calm and so professional. Thanks to Ericka and Hanif for an amazing stay. see you soon! Manny , Vancouver, Canada

I had the most wonderful stay at The Parc 55. recommended by my sister as amazing value for money and <hl> excellent location in the heart of all the shops and things to do <hl>. Catch the trolley to the Quay or just shop until you drop. It is all there. Ericka at Reception checked me in and Hanif is an encyclopedia about where to go and how to get there. he is calm and so professional.Thanks to Ericka and Hanif for an amazing stay. see you soon! Manny , Vancouver, Canada

recommended by my sister as amazing value for money and <hl> excellent location in the heart of all the shops and things to do <hl> .


Question: How is the location?

We stayed in Hotel Rex for two nights in July. The only other boutique hotel we've stayed at in San Francisco is the Serrano, which for some reason we were able to book amazingly cheap rooms for in 2007 (had a look at Serrano for this trip and rates were well over $200 a night). So with the Serrano as our only point of comparison, I'd say the Hotel Rex is a good value boutique hotel for San Franciso that might not knock your socks off, but for the money has enough going for it to still make it a great place to stay. Our room was stylish with contemporary linens and funky framed art, if a little on the 'cozy' side. The bathroom was also a bit small but nice enough. Room was a bit stuffy but we opened up our window (so great to be able to do that!) and used the fan that was provided in the room and I slept like a rock both nights. The window was facing the street, but we were far enough up that noise wasn't really a problem (especially with the fan going). The location is great - very central and always felt safe walking around the area. In terms of service, found everybody friendly and helpful enough, but nothing extraordinary (I think that was what had really 'wowed' us about the Serrano...)What I liked most: the fun, funky decor and being able to open our window.What I liked least: It felt a bit 'cramped' everywhere - in the hallways and the room.

Answer: The location is great - very central and always felt safe walking around the area

We stayed in Hotel Rex for two nights in July. The only other boutique hotel we've stayed at in San Francisco is the Serrano, which for some reason we were able to book amazingly cheap rooms for in 2007 (had a look at Serrano for this trip and rates were well over $200 a night). So with the Serrano as our only point of comparison, I'd say the Hotel Rex is a good value boutique hotel for San Franciso that might not knock your socks off, but for the money has enough going for it to still make it a great place to stay. Our room was stylish with contemporary linens and funky framed art, if a little on the 'cozy' side. The bathroom was also a bit small but nice enough. Room was a bit stuffy but we opened up our window (so great to be able to do that!) and used the fan that was provided in the room and I slept like a rock both nights. The window was facing the street, but we were far enough up that noise wasn't really a problem (especially with the fan going). <hl> The location is great - very central and always felt safe walking around the area . <hl> In terms of service, found everybody friendly and helpful enough, but nothing extraordinary (I think that was what had really 'wowed' us about the Serrano...)What I liked most: the fun, funky decor and being able to open our window. What I liked least: It felt a bit 'cramped' everywhere - in the hallways and the room.

We stayed in Hotel Rex for two nights in July. The only other boutique hotel we've stayed at in San Francisco is the Serrano, which for some reason we were able to book amazingly cheap rooms for in 2007 (had a look at Serrano for this trip and rates were well over $200 a night). So with the Serrano as our only point of comparison, I'd say the Hotel Rex is a good value boutique hotel for San Franciso that might not knock your socks off, but for the money has enough going for it to still make it a great place to stay. Our room was stylish with contemporary linens and funky framed art, if a little on the 'cozy' side. The bathroom was also a bit small but nice enough. Room was a bit stuffy but we opened up our window (so great to be able to do that!) and used the fan that was provided in the room and I slept like a rock both nights. The window was facing the street, but we were far enough up that noise wasn't really a problem (especially with the fan going). <hl> The location is great - very central and always felt safe walking around the area <hl>. In terms of service, found everybody friendly and helpful enough, but nothing extraordinary (I think that was what had really 'wowed' us about the Serrano...)What I liked most: the fun, funky decor and being able to open our window.What I liked least: It felt a bit 'cramped' everywhere - in the hallways and the room.

<hl> The location is great - very central and always felt safe walking around the area <hl> .


Question: What is the price of the restaurant?

If you enjoy "old school" service and city elegance, you will love the Omni San Francisco. The decor is elegant and the service friendly and impeccable. From the moment we arrived, everyone on staff bent over backwards to accommodate every request and everyone down to the maintance guy in the hall had a cheerful greeting for you. The concierge, Lex ,was incredibley helpful. The room was well-appointed and the bed with crisp sheets and duvet very comfortable. Sign up for Omni' frequent stay program and enjoy benefits on your first stay including complimentary beverage (you can choose both coffee and juice/bottled water per person) and choice of newspaper delivered each morning at the time you choose. Yes - the bar and restaurant are on the expensive to the OMG side - especially if you dive into the steak menu at dinner ($54 for a veal chop - wow!) but have to say I had a wonderful burger in the bar one night and did not begrudge the $19 price tag because it was so good. Breakfast was also pricey (and not as outstanding) but you can add pastries, fruit and even a breakfast sandwich on to your complimentary breakfast beverage order for not too big a hit so we went that route and enjoyed a more affordable breakfast in our room. As for location, you cannot beat this spot for convenience to the Ferry Building, Union Square, China Town and all other points. Buy a three-day pass ($18) from the front desk and you can ride the trolley (stops right in front of the hotel), the vintage buses and regular buses to your hearts content. Also, if you plan to go to the Tut exhibit, ask the concierge if they have any leftover VIP passes. They cost a few bucks more but you can go whenever you want and bypass the long line by using the VIP line once inside the museum - you just have to promise the concierge that you will be discreet and not a big blowhard about having a VIP pass.....

Answer: the bar and restaurant are on the expensive

If you enjoy "old school" service and city elegance, you will love the Omni San Francisco. The decor is elegant and the service friendly and impeccable. From the moment we arrived, everyone on staff bent over backwards to accommodate every request and everyone down to the maintance guy in the hall had a cheerful greeting for you. The concierge, Lex ,was incredibley helpful. The room was well-appointed and the bed with crisp sheets and duvet very comfortable. Sign up for Omni' frequent stay program and enjoy benefits on your first stay including complimentary beverage (you can choose both coffee and juice/bottled water per person) and choice of newspaper delivered each morning at the time you choose. <hl> Yes - the bar and restaurant are on the expensive to the OMG side - especially if you dive into the steak menu at dinner ($54 for a veal chop - wow!) <hl> but have to say I had a wonderful burger in the bar one night and did not begrudge the $19 price tag because it was so good. Breakfast was also pricey (and not as outstanding) but you can add pastries, fruit and even a breakfast sandwich on to your complimentary breakfast beverage order for not too big a hit so we went that route and enjoyed a more affordable breakfast in our room. As for location, you cannot beat this spot for convenience to the Ferry Building, Union Square, China Town and all other points. Buy a three-day pass ($18) from the front desk and you can ride the trolley (stops right in front of the hotel), the vintage buses and regular buses to your hearts content. Also, if you plan to go to the Tut exhibit, ask the concierge if they have any leftover VIP passes. They cost a few bucks more but you can go whenever you want and bypass the long line by using the VIP line once inside the museum - you just have to promise the concierge that you will be discreet and not a big blowhard about having a VIP pass.....

If you enjoy "old school" service and city elegance, you will love the Omni San Francisco. The decor is elegant and the service friendly and impeccable. From the moment we arrived, everyone on staff bent over backwards to accommodate every request and everyone down to the maintance guy in the hall had a cheerful greeting for you. The concierge, Lex ,was incredibley helpful. The room was well-appointed and the bed with crisp sheets and duvet very comfortable. Sign up for Omni' frequent stay program and enjoy benefits on your first stay including complimentary beverage (you can choose both coffee and juice/bottled water per person) and choice of newspaper delivered each morning at the time you choose. Yes - <hl> the bar and restaurant are on the expensive <hl> to the OMG side - especially if you dive into the steak menu at dinner ($54 for a veal chop - wow!) but have to say I had a wonderful burger in the bar one night and did not begrudge the $19 price tag because it was so good. Breakfast was also pricey (and not as outstanding) but you can add pastries, fruit and even a breakfast sandwich on to your complimentary breakfast beverage order for not too big a hit so we went that route and enjoyed a more affordable breakfast in our room. As for location, you cannot beat this spot for convenience to the Ferry Building, Union Square, China Town and all other points. Buy a three-day pass ($18) from the front desk and you can ride the trolley (stops right in front of the hotel), the vintage buses and regular buses to your hearts content. Also, if you plan to go to the Tut exhibit, ask the concierge if they have any leftover VIP passes. They cost a few bucks more but you can go whenever you want and bypass the long line by using the VIP line once inside the museum - you just have to promise the concierge that you will be discreet and not a big blowhard about having a VIP pass.....


Question: What measures does your room have?

Fantastic rate can be found on PRICE LINE or HOT WIRE. The location is SOMA but close to China Town and Union Sq. IT IS VERY CLOSE to several MUNI public transportation stops so it's really easy to get around. It is close to some convention centers as well. The beds are comfortable and clean. The rooms are roomy and nicely appointed. We would highly recommend this hotel to those tourists who want to stay at a nice place at a great price (just over $135 per night if you get a good PriceLine quote).Recommend dining at LULU just 2 blocks east of the hotel --- Great food!!ALSO: Don't rent a car in S.F. The MUNI public transportation is fantastic and cheap. get the 1 day or 3 day MUNI pass. It is well worth it!

Answer: The rooms are roomy

Fantastic rate can be found on PRICE LINE or HOT WIRE. The location is SOMA but close to China Town and Union Sq. IT IS VERY CLOSE to several MUNI public transportation stops so it's really easy to get around. It is close to some convention centers as well. The beds are comfortable and clean. <hl> The rooms are roomy and nicely appointed. <hl> We would highly recommend this hotel to those tourists who want to stay at a nice place at a great price (just over $135 per night if you get a good PriceLine quote).Recommend dining at LULU just 2 blocks east of the hotel --- Great food!!ALSO: Don't rent a car in S.F. The MUNI public transportation is fantastic and cheap. get the 1 day or 3 day MUNI pass. It is well worth it!

Fantastic rate can be found on PRICE LINE or HOT WIRE. The location is SOMA but close to China Town and Union Sq. IT IS VERY CLOSE to several MUNI public transportation stops so it's really easy to get around. It is close to some convention centers as well. The beds are comfortable and clean. <hl> The rooms are roomy <hl> and nicely appointed. We would highly recommend this hotel to those tourists who want to stay at a nice place at a great price (just over $135 per night if you get a good PriceLine quote).Recommend dining at LULU just 2 blocks east of the hotel --- Great food!!ALSO: Don't rent a car in S.F. The MUNI public transportation is fantastic and cheap. get the 1 day or 3 day MUNI pass. It is well worth it!


Question: How is the location?

I have to admit that the location and view was perfect. But the overall experience was not. We made two reservations with them. One for a friday and saturday check-in but found out that we could make it over on thursday so we called to extend our stay or to get an earlier stay. Not only did they price us double the price we orginally got but also did understand the connection of having already booked a room for the next two nights. So instead I called priceline and booked a room for a much lower price. I have to admit I rather deal with priceline than direct service with Hyatt. Which says alot about Hyatt's overall customer service. But the bummer or reason for this low review is that after we left on Sunday they charged two charges on a debt card that was only used for the bar. This debt card was not used to hold the rooms nor were they given to the front desk. We called to ask about the charges and they say they could not help us. Only the accounting department could help. We asked them how was it possible not to be able to tell us what the charges were for. The lady on the line say its because they we a high end hotel therefore other departments took care of such things. Told us the accounting department will call us. They did not after two days! Only to reverse the charges 3 days later without a call or notice. I think this has to be the worst customer service I ever recieved from a hotel Econolodge even has better service. They charge for everything! No free internet/no free business center/ 45 dollars per day for parking. For 150 dollars a night you would think at least the internet was free.

Answer: the location and view was perfect

<hl> I have to admit that the location and view was perfect . <hl> But the overall experience was not. We made two reservations with them. One for a friday and saturday check-in but found out that we could make it over on thursday so we called to extend our stay or to get an earlier stay. Not only did they price us double the price we orginally got but also did understand the connection of having already booked a room for the next two nights. So instead I called priceline and booked a room for a much lower price. I have to admit I rather deal with priceline than direct service with Hyatt. Which says alot about Hyatt's overall customer service. But the bummer or reason for this low review is that after we left on Sunday they charged two charges on a debt card that was only used for the bar. This debt card was not used to hold the rooms nor were they given to the front desk. We called to ask about the charges and they say they could not help us. Only the accounting department could help. We asked them how was it possible not to be able to tell us what the charges were for. The lady on the line say its because they we a high end hotel therefore other departments took care of such things. Told us the accounting department will call us. They did not after two days! Only to reverse the charges 3 days later without a call or notice. I think this has to be the worst customer service I ever recieved from a hotel Econolodge even has better service. They charge for everything! No free internet/no free business center/ 45 dollars per day for parking. For 150 dollars a night you would think at least the internet was free.

I have to admit that <hl> the location and view was perfect <hl>. But the overall experience was not. We made two reservations with them. One for a friday and saturday check-in but found out that we could make it over on thursday so we called to extend our stay or to get an earlier stay. Not only did they price us double the price we orginally got but also did understand the connection of having already booked a room for the next two nights. So instead I called priceline and booked a room for a much lower price. I have to admit I rather deal with priceline than direct service with Hyatt. Which says alot about Hyatt's overall customer service. But the bummer or reason for this low review is that after we left on Sunday they charged two charges on a debt card that was only used for the bar. This debt card was not used to hold the rooms nor were they given to the front desk. We called to ask about the charges and they say they could not help us. Only the accounting department could help. We asked them how was it possible not to be able to tell us what the charges were for. The lady on the line say its because they we a high end hotel therefore other departments took care of such things. Told us the accounting department will call us. They did not after two days! Only to reverse the charges 3 days later without a call or notice. I think this has to be the worst customer service I ever recieved from a hotel Econolodge even has better service. They charge for everything! No free internet/no free business center/ 45 dollars per day for parking. For 150 dollars a night you would think at least the internet was free.

I have to admit that <hl> the location and view was perfect <hl> .


Question: Is the room a good size?

Loved this hotel, will stay there next time I am in SF. Staff was great. Loved the wine reception every night in the lobby with music. Nice clean spacious rooms, looked newly remodeled. Close to Union Square but in a nice quiet neighborhood. Lots of small bistros to eat nearby and restaurant in hotel was delicious. Very international clientele.

Answer: Nice clean spacious rooms

Loved this hotel, will stay there next time I am in SF. Staff was great. Loved the wine reception every night in the lobby with music. <hl> Nice clean spacious rooms , looked newly remodeled. <hl> Close to Union Square but in a nice quiet neighborhood. Lots of small bistros to eat nearby and restaurant in hotel was delicious. Very international clientele.

Loved this hotel, will stay there next time I am in SF. Staff was great. Loved the wine reception every night in the lobby with music. <hl> Nice clean spacious rooms <hl>, looked newly remodeled. Close to Union Square but in a nice quiet neighborhood. Lots of small bistros to eat nearby and restaurant in hotel was delicious. Very international clientele.

<hl> Nice clean spacious rooms <hl> , looked newly remodeled.


Question: Where is the location of the hotel?

We spent 2 nights at the Powell. The hotel staff was friendly, and parking was reasonable ($31/day). Our room was very small and it had a musty smell. We opened the windows to bring in some fresh air. However, because this hotel is next to the cabel cars, there is a lot of noise outside. We kept the windows open the 1st night (because there was no air conditioning) and we could barely sleep with all the noise. On the 2nd night, we decided to keep the windows closed. The room was stuffy, but we slept better without all the noise. The shower head was at a hight of about 5 feet, 5 inches, and my husband is over 6 feet...he had to do a back bend to wash his hair. The lock on our door was not screwed in properely, and the door was sticking. We informed the hotel staff, and within an hour our lock was fixed and someone came to shave some paint off our door, so that it would open easily. The hotel is in a very convenient location for tourists and close to lots of shopping.

Answer: The hotel is in a very convenient location for tourists and close to lots of shopping

We spent 2 nights at the Powell. The hotel staff was friendly, and parking was reasonable ($31/day). Our room was very small and it had a musty smell. We opened the windows to bring in some fresh air. However, because this hotel is next to the cabel cars, there is a lot of noise outside. We kept the windows open the 1st night (because there was no air conditioning) and we could barely sleep with all the noise. On the 2nd night, we decided to keep the windows closed. The room was stuffy, but we slept better without all the noise. The shower head was at a hight of about 5 feet, 5 inches, and my husband is over 6 feet...he had to do a back bend to wash his hair. The lock on our door was not screwed in properely, and the door was sticking. We informed the hotel staff, and within an hour our lock was fixed and someone came to shave some paint off our door, so that it would open easily. <hl> The hotel is in a very convenient location for tourists and close to lots of shopping . <hl>

We spent 2 nights at the Powell. The hotel staff was friendly, and parking was reasonable ($31/day). Our room was very small and it had a musty smell. We opened the windows to bring in some fresh air. However, because this hotel is next to the cabel cars, there is a lot of noise outside. We kept the windows open the 1st night (because there was no air conditioning) and we could barely sleep with all the noise. On the 2nd night, we decided to keep the windows closed. The room was stuffy, but we slept better without all the noise. The shower head was at a hight of about 5 feet, 5 inches, and my husband is over 6 feet...he had to do a back bend to wash his hair. The lock on our door was not screwed in properely, and the door was sticking. We informed the hotel staff, and within an hour our lock was fixed and someone came to shave some paint off our door, so that it would open easily. <hl> The hotel is in a very convenient location for tourists and close to lots of shopping <hl>.

<hl> The hotel is in a very convenient location for tourists and close to lots of shopping <hl> .


Question: Does this hotel have a good location?

Trip was Aug. 14th - 16th. Do not drive in SF. My fiance came in through SFO via the BART. Best way to go. The Civic Center station was not far from the hotel. A nice walk by the City Hall building. Felt safe at night on Van Ness. I checked in earlier that day. Lots of foreign tourists. I asked for a quiet room with Carlo. Carlo gave me a room on the 5th floor in the back. It ended up being too noisy because it was right across from an elevator. I went down and tried for another room with another front desk clerk which I was given a room on the 2nd floor. I believe it was room 208. It was an inner room facing Myrtle Street. Very nice. I liked this room much better. Very roomy. Comfortable bed. Checked the sheets, very clean. Toiletries included a packet of shampoo and lotion and one small bar of soap. Ice machine was on the 3rd floor. Plastic cups. Double pane windows kept street traffic at bay. TV worked fine. Didn't try the internet. Mel's Diner on corner (street level). Deluxe Continental breakfast was mostly bread items and some fruit. Great weekend. Kept luggage with them after checkout. Hotel not far from California cable car line. Must buy a City Pass if seeing the sights. The 7-day MUNI pass in it was worth the price alone. Didn't know about any bed bug stories until I got back. Saw the reports. We had none. Our room was just fine and a great value, especially in SF on a weekend. Would stay there again and would recommend it to others.

Answer: Very nice

Very nice .

Trip was Aug. 14th - 16th. Do not drive in SF. My fiance came in through SFO via the BART. Best way to go. The Civic Center station was not far from the hotel. A nice walk by the City Hall building. Felt safe at night on Van Ness. I checked in earlier that day. Lots of foreign tourists. I asked for a quiet room with Carlo. Carlo gave me a room on the 5th floor in the back. It ended up being too noisy because it was right across from an elevator. I went down and tried for another room with another front desk clerk which I was given a room on the 2nd floor. I believe it was room 208. It was an inner room facing Myrtle Street. <hl> Very nice . <hl> I liked this room much better. Very roomy. Comfortable bed. Checked the sheets, very clean. Toiletries included a packet of shampoo and lotion and one small bar of soap. Ice machine was on the 3rd floor. Plastic cups. Double pane windows kept street traffic at bay. TV worked fine. Didn't try the internet. Mel's Diner on corner (street level). Deluxe Continental breakfast was mostly bread items and some fruit. Great weekend. Kept luggage with them after checkout. Hotel not far from California cable car line. Must buy a City Pass if seeing the sights. The 7-day MUNI pass in it was worth the price alone. Didn't know about any bed bug stories until I got back. Saw the reports. We had none. Our room was just fine and a great value, especially in SF on a weekend. Would stay there again and would recommend it to others.

Trip was Aug. 14th - 16th. Do not drive in SF. My fiance came in through SFO via the BART. Best way to go. The Civic Center station was not far from the hotel. A nice walk by the City Hall building. Felt safe at night on Van Ness. I checked in earlier that day. Lots of foreign tourists. I asked for a quiet room with Carlo. Carlo gave me a room on the 5th floor in the back. It ended up being too noisy because it was right across from an elevator. I went down and tried for another room with another front desk clerk which I was given a room on the 2nd floor. I believe it was room 208. It was an inner room facing Myrtle Street. <hl> Very nice <hl>. I liked this room much better. Very roomy. Comfortable bed. Checked the sheets, very clean. Toiletries included a packet of shampoo and lotion and one small bar of soap. Ice machine was on the 3rd floor. Plastic cups. Double pane windows kept street traffic at bay. TV worked fine. Didn't try the internet. Mel's Diner on corner (street level). Deluxe Continental breakfast was mostly bread items and some fruit. Great weekend. Kept luggage with them after checkout. Hotel not far from California cable car line. Must buy a City Pass if seeing the sights. The 7-day MUNI pass in it was worth the price alone. Didn't know about any bed bug stories until I got back. Saw the reports. We had none. Our room was just fine and a great value, especially in SF on a weekend. Would stay there again and would recommend it to others.