The staff were as good
question: What is the customer service?, context: I have been a regular visitor to the bar and restaurant at this hotel for many years, back when I used to live in the Bay Area. Recently I booked a 1 year anniversary trip with my wife and decided to stay here. We had some sort of large suite that was very spacious, but very sparse. The bed was not exceedingly comfortable, but wasn't bad either. The rooms are edgy but cold. The bathroom was huge but felt like a hospital and had a serious issue with the water from the shower ending up in the hallway.The lobby is fantastic and the Redwood Room Bar and Asia De Cuba restaurant are some of the cooler spots in the entire city. We returned nightly to long lines of people waiting to get past the ropes into the bar, but the staff remembered us by sight and let us through quickly with a pleasant hello. Most staff remembered our names even though we were only here for 4 days. The staff were as good as any Four Seasons or Peninsula. Surprisingly the incredibly loud bar scene of the lobby did not make it to our room on the 5th floor. Street noise, however, had no problem at all getting into our room at all times and woke us up every morning. The location is excellent.Ultimately the hotel will guarantee a pleasant and exciting stay- but not a quiet and luxurious one. Like most Ian Schrager properties (hotel owner) the aim is for a Cool, Hip, Edgy feeling, not pampering. The staff are great though- no edge at all just awesome service. We knew what we were getting into and liked it. Probably would have been more appropriate for another type of trip, rather than a 1 year anniversayr because &quot;romantic&quot; doesn't come to mind- but we had a great time anyway.No spa onsite. We went to the Ritz for that. 
What is the customer service?
The staff were as good as any Four Seasons or Peninsula.
I have been a regular visitor to the bar and restaurant at this hotel for many years, back when I used to live in the Bay Area. Recently I booked a 1 year anniversary trip with my wife and decided to stay here. We had some sort of large suite that was very spacious, but very sparse. The bed was not exceedingly comfortable, but wasn't bad either. The rooms are edgy but cold. The bathroom was huge but felt like a hospital and had a serious issue with the water from the shower ending up in the hallway.The lobby is fantastic and the Redwood Room Bar and Asia De Cuba restaurant are some of the cooler spots in the entire city. We returned nightly to long lines of people waiting to get past the ropes into the bar, but the staff remembered us by sight and let us through quickly with a pleasant hello. Most staff remembered our names even though we were only here for 4 days. The staff were as good as any Four Seasons or Peninsula. Surprisingly the incredibly loud bar scene of the lobby did not make it to our room on the 5th floor. Street noise, however, had no problem at all getting into our room at all times and woke us up every morning. The location is excellent.Ultimately the hotel will guarantee a pleasant and exciting stay- but not a quiet and luxurious one. Like most Ian Schrager properties (hotel owner) the aim is for a Cool, Hip, Edgy feeling, not pampering. The staff are great though- no edge at all just awesome service. We knew what we were getting into and liked it. Probably would have been more appropriate for another type of trip, rather than a 1 year anniversayr because &quot;romantic&quot; doesn't come to mind- but we had a great time anyway.No spa onsite. We went to the Ritz for that. 
<hl> The staff were as good <hl> as any Four Seasons or Peninsula.
I have been a regular visitor to the bar and restaurant at this hotel for many years, back when I used to live in the Bay Area. Recently I booked a 1 year anniversary trip with my wife and decided to stay here. We had some sort of large suite that was very spacious, but very sparse. The bed was not exceedingly comfortable, but wasn't bad either. The rooms are edgy but cold. The bathroom was huge but felt like a hospital and had a serious issue with the water from the shower ending up in the hallway.The lobby is fantastic and the Redwood Room Bar and Asia De Cuba restaurant are some of the cooler spots in the entire city. We returned nightly to long lines of people waiting to get past the ropes into the bar, but the staff remembered us by sight and let us through quickly with a pleasant hello. Most staff remembered our names even though we were only here for 4 days. <hl> The staff were as good <hl> as any Four Seasons or Peninsula. Surprisingly the incredibly loud bar scene of the lobby did not make it to our room on the 5th floor. Street noise, however, had no problem at all getting into our room at all times and woke us up every morning. The location is excellent.Ultimately the hotel will guarantee a pleasant and exciting stay- but not a quiet and luxurious one. Like most Ian Schrager properties (hotel owner) the aim is for a Cool, Hip, Edgy feeling, not pampering. The staff are great though- no edge at all just awesome service. We knew what we were getting into and liked it. Probably would have been more appropriate for another type of trip, rather than a 1 year anniversayr because &quot;romantic&quot; doesn't come to mind- but we had a great time anyway.No spa onsite. We went to the Ritz for that. 
I have been a regular visitor to the bar and restaurant at this hotel for many years, back when I used to live in the Bay Area. Recently I booked a 1 year anniversary trip with my wife and decided to stay here. We had some sort of large suite that was very spacious, but very sparse. The bed was not exceedingly comfortable, but wasn't bad either. The rooms are edgy but cold. The bathroom was huge but felt like a hospital and had a serious issue with the water from the shower ending up in the hallway. The lobby is fantastic and the Redwood Room Bar and Asia De Cuba restaurant are some of the cooler spots in the entire city. We returned nightly to long lines of people waiting to get past the ropes into the bar, but the staff remembered us by sight and let us through quickly with a pleasant hello. Most staff remembered our names even though we were only here for 4 days. <hl> The staff were as good as any Four Seasons or Peninsula. <hl> Surprisingly the incredibly loud bar scene of the lobby did not make it to our room on the 5th floor. Street noise, however, had no problem at all getting into our room at all times and woke us up every morning. The location is excellent. Ultimately the hotel will guarantee a pleasant and exciting stay- but not a quiet and luxurious one. Like most Ian Schrager properties (hotel owner) the aim is for a Cool, Hip, Edgy feeling, not pampering. The staff are great though- no edge at all just awesome service. We knew what we were getting into and liked it. Probably would have been more appropriate for another type of trip, rather than a 1 year anniversayr because &quot;romantic&quot; doesn't come to mind- but we had a great time anyway. No spa onsite. We went to the Ritz for that.