it was excellent
question: How was the service in the hotel?, context: We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly.We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. 2) Customer service 5/5 - it was excellent, they checked us in early at 9 am. Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be.Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco. 
How was the service in the hotel?
2) Customer service 5/5 - it was excellent , they checked us in early at 9 am.
We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly.We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. 2) Customer service 5/5 - it was excellent, they checked us in early at 9 am. Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be.Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco. 
2) Customer service 5/5 - <hl> it was excellent <hl> , they checked us in early at 9 am.
We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly.We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. 2) Customer service 5/5 - <hl> it was excellent <hl>, they checked us in early at 9 am. Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be.Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco. 
We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly. We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. <hl> 2) Customer service 5/5 - it was excellent , they checked us in early at 9 am. <hl> Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be. Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco.