I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews
question: What is the price of parking?, context: I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online. But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel.Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs....I would give it negative stars if possible...... 
What is the price of parking?
I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online.
I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online. But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel.Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs....I would give it negative stars if possible...... 
<hl> I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews <hl> left online.
<hl> I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews <hl> left online. But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel.Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs....I would give it negative stars if possible...... 
<hl> I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online. <hl> But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel. Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs.... I would give it negative stars if possible......