The hotel has great views
question: How nice is the view?, context: This is a hard to find hotel in the financial district. When I arrived the bellman said &quot; you couldn't park there.&quot; I said &quot;what I am checking in this hotel&quot; he said &quot;you are going to get a ticket.. &quot; I said &quot;Can I get my baggage out of my car?&quot;.. Finally I went to another bellman and said that guy said I cant park her but I need to check in.. He said &quot;sorry&quot; and when and got my luggage. I don't know if the was a language problem or what? But it not the usual greeting I get at hotels. I complained as I checked in and got a cool response apology. It was Valentine Day weekend and stayed in the Lotus Suite. I had flowers delivered and I noticed the bell man had them in his hand in a box.. I quietly said to him why do you have the flowers in your hand in a box, it supposed to be in the room as a surprise. He seemed not to understand as he puts the flower down on the dresser, I ask can I get a vase? It was a weird start to a trip at a 5 star hotel. The trip got better because the Lotus Room was simply beautiful and the view was spectacular out each window. I say through out my 3 day stay, I didn't find the front desk to be that friendly like other 5 star hotels, but the room made up for the lack of good customer service. A week after I the trip I received a request for a customer survey like many hotels send. I gave the hotel great marks besides customer service. When I marked down customer service then the survey ask me why low on customer service and I told them what happen when I arrived. Within a week I received a scolding letter from the hotel customer service supervisor mad because I marked them down in customer service. I couldn't believe it? They were saying will we investigated and they were making excuses for the bellman and said the bellman said he was sorry. Which didn't happen the other bellman said sorry for his co worker. But it wasn't just that incident that made me give low grades on customer service, it was the overall way they treated us. They didn't greet you as you pass the lobby, didn't rush to open the door as you came and they weren't that friendly or welcoming. I wasn't going to write a review on this hotel but when I got a scolding letter from the hotel because I marked them down was very insulting. When I wrote back and told them well I thought the customer service could be better and that I never got a apology from the bell man, they NEVER wrote back or responded to my letter it was like they just want to tell me off about my survey answers. The hotel has great views and the bed felt wonderful but just don't look for excellent customer service!!! 
How nice is the view?
The hotel has great views and the bed felt wonderful but just don't look for excellent customer service!!!
This is a hard to find hotel in the financial district. When I arrived the bellman said &quot; you couldn't park there.&quot; I said &quot;what I am checking in this hotel&quot; he said &quot;you are going to get a ticket.. &quot; I said &quot;Can I get my baggage out of my car?&quot;.. Finally I went to another bellman and said that guy said I cant park her but I need to check in.. He said &quot;sorry&quot; and when and got my luggage. I don't know if the was a language problem or what? But it not the usual greeting I get at hotels. I complained as I checked in and got a cool response apology. It was Valentine Day weekend and stayed in the Lotus Suite. I had flowers delivered and I noticed the bell man had them in his hand in a box.. I quietly said to him why do you have the flowers in your hand in a box, it supposed to be in the room as a surprise. He seemed not to understand as he puts the flower down on the dresser, I ask can I get a vase? It was a weird start to a trip at a 5 star hotel. The trip got better because the Lotus Room was simply beautiful and the view was spectacular out each window. I say through out my 3 day stay, I didn't find the front desk to be that friendly like other 5 star hotels, but the room made up for the lack of good customer service. A week after I the trip I received a request for a customer survey like many hotels send. I gave the hotel great marks besides customer service. When I marked down customer service then the survey ask me why low on customer service and I told them what happen when I arrived. Within a week I received a scolding letter from the hotel customer service supervisor mad because I marked them down in customer service. I couldn't believe it? They were saying will we investigated and they were making excuses for the bellman and said the bellman said he was sorry. Which didn't happen the other bellman said sorry for his co worker. But it wasn't just that incident that made me give low grades on customer service, it was the overall way they treated us. They didn't greet you as you pass the lobby, didn't rush to open the door as you came and they weren't that friendly or welcoming. I wasn't going to write a review on this hotel but when I got a scolding letter from the hotel because I marked them down was very insulting. When I wrote back and told them well I thought the customer service could be better and that I never got a apology from the bell man, they NEVER wrote back or responded to my letter it was like they just want to tell me off about my survey answers. The hotel has great views and the bed felt wonderful but just don't look for excellent customer service!!! 
<hl> The hotel has great views <hl> and the bed felt wonderful but just don't look for excellent customer service!!!
This is a hard to find hotel in the financial district. When I arrived the bellman said &quot; you couldn't park there.&quot; I said &quot;what I am checking in this hotel&quot; he said &quot;you are going to get a ticket.. &quot; I said &quot;Can I get my baggage out of my car?&quot;.. Finally I went to another bellman and said that guy said I cant park her but I need to check in.. He said &quot;sorry&quot; and when and got my luggage. I don't know if the was a language problem or what? But it not the usual greeting I get at hotels. I complained as I checked in and got a cool response apology. It was Valentine Day weekend and stayed in the Lotus Suite. I had flowers delivered and I noticed the bell man had them in his hand in a box.. I quietly said to him why do you have the flowers in your hand in a box, it supposed to be in the room as a surprise. He seemed not to understand as he puts the flower down on the dresser, I ask can I get a vase? It was a weird start to a trip at a 5 star hotel. The trip got better because the Lotus Room was simply beautiful and the view was spectacular out each window. I say through out my 3 day stay, I didn't find the front desk to be that friendly like other 5 star hotels, but the room made up for the lack of good customer service. A week after I the trip I received a request for a customer survey like many hotels send. I gave the hotel great marks besides customer service. When I marked down customer service then the survey ask me why low on customer service and I told them what happen when I arrived. Within a week I received a scolding letter from the hotel customer service supervisor mad because I marked them down in customer service. I couldn't believe it? They were saying will we investigated and they were making excuses for the bellman and said the bellman said he was sorry. Which didn't happen the other bellman said sorry for his co worker. But it wasn't just that incident that made me give low grades on customer service, it was the overall way they treated us. They didn't greet you as you pass the lobby, didn't rush to open the door as you came and they weren't that friendly or welcoming. I wasn't going to write a review on this hotel but when I got a scolding letter from the hotel because I marked them down was very insulting. When I wrote back and told them well I thought the customer service could be better and that I never got a apology from the bell man, they NEVER wrote back or responded to my letter it was like they just want to tell me off about my survey answers. <hl> The hotel has great views <hl> and the bed felt wonderful but just don't look for excellent customer service!!! 
This is a hard to find hotel in the financial district. When I arrived the bellman said &quot; you couldn't park there.&quot; I said &quot;what I am checking in this hotel&quot; he said &quot;you are going to get a ticket.. &quot; I said &quot;Can I get my baggage out of my car?&quot;.. Finally I went to another bellman and said that guy said I cant park her but I need to check in.. He said &quot;sorry&quot; and when and got my luggage. I don't know if the was a language problem or what? But it not the usual greeting I get at hotels. I complained as I checked in and got a cool response apology. It was Valentine Day weekend and stayed in the Lotus Suite. I had flowers delivered and I noticed the bell man had them in his hand in a box.. I quietly said to him why do you have the flowers in your hand in a box, it supposed to be in the room as a surprise. He seemed not to understand as he puts the flower down on the dresser, I ask can I get a vase? It was a weird start to a trip at a 5 star hotel. The trip got better because the Lotus Room was simply beautiful and the view was spectacular out each window. I say through out my 3 day stay, I didn't find the front desk to be that friendly like other 5 star hotels, but the room made up for the lack of good customer service. A week after I the trip I received a request for a customer survey like many hotels send. I gave the hotel great marks besides customer service. When I marked down customer service then the survey ask me why low on customer service and I told them what happen when I arrived. Within a week I received a scolding letter from the hotel customer service supervisor mad because I marked them down in customer service. I couldn't believe it? They were saying will we investigated and they were making excuses for the bellman and said the bellman said he was sorry. Which didn't happen the other bellman said sorry for his co worker. But it wasn't just that incident that made me give low grades on customer service, it was the overall way they treated us. They didn't greet you as you pass the lobby, didn't rush to open the door as you came and they weren't that friendly or welcoming. I wasn't going to write a review on this hotel but when I got a scolding letter from the hotel because I marked them down was very insulting. When I wrote back and told them well I thought the customer service could be better and that I never got a apology from the bell man, they NEVER wrote back or responded to my letter it was like they just want to tell me off about my survey answers. <hl> The hotel has great views and the bed felt wonderful but just don't look for excellent customer service!!! <hl>