smelled very musty
question: How is smell?, context: I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel.Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. The room smelled very musty and the carpets looked horrible. Our view of what they call a &quot;courtyard&quot; is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much.Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, &quot;Well it says here you requested tea.&quot; I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, &quot;You can't have this unless you request it the night before.&quot; I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay.I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind. 
How is smell?
The room smelled very musty and the carpets looked horrible.
I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel.Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. The room smelled very musty and the carpets looked horrible. Our view of what they call a &quot;courtyard&quot; is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much.Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, &quot;Well it says here you requested tea.&quot; I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, &quot;You can't have this unless you request it the night before.&quot; I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay.I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind. 
The room <hl> smelled very musty <hl> and the carpets looked horrible.
I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel.Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. The room <hl> smelled very musty <hl> and the carpets looked horrible. Our view of what they call a &quot;courtyard&quot; is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much.Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, &quot;Well it says here you requested tea.&quot; I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, &quot;You can't have this unless you request it the night before.&quot; I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay.I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind. 
I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel. Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. <hl> The room smelled very musty and the carpets looked horrible. <hl> Our view of what they call a &quot;courtyard&quot; is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much. Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, &quot;Well it says here you requested tea.&quot; I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, &quot;You can't have this unless you request it the night before.&quot; I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay. I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind.