9 / PRNewswire / -- Corey McFadden , Managing Partner of Infradapt was featured among interviews conducted last week by Erik Linask of TMC Media at ITEXPO East in Miami , Florida . As part of a series of videos featuring thought leaders in IP Telephony and communications technology , Mr. McFadden was interviewed on many topics , including how organizations can reduce costs and improve customer retention by implementing contact center technologies . -- Identifying hidden " contact centers " within organizations . -- Implementing call center analytics and quality assurance technologies . -- Adding quality monitoring and call recording solutions .