New York-based JetBlue Airways has created a new airline category based on value , service and style . Known for its award-winning service and free TV as much as its low fares , JetBlue is now pleased to offer customers Lots of Legroom and super-spacious Even More Legroom seats . JetBlue introduced complimentary in-flight e-mail and instant messaging services on aircraft " BetaBlue , " a first among U.S. domestic airlines . JetBlue is also America 's first and only airline to offer its own Customer Bill of Rights , with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue 's control . Visit www.jetblue.com / promise for details .