It 's simple -- visit a Verizon Wireless store or mail us your old phone . HopeLine accepts wireless phones , batteries and accessories in any condition from any carrier for reuse and recycling at all Verizon Wireless Communications Stores nationwide . You can also print a postage-paid label from the Verizon Wireless Web site at www.verizonwireless.com / hopelinemailinglabel , adhere it to the package that contains your old wireless phone ( s ) and mail it to HopeLine .