I called Macys Executive Office-on XX/XX/XXXX about a Macys.com purchase. I was told called would be returned same day. Its XX/XX/XXXX XXXX XXXX. no one has reached out. I drove 30-40 miles to a Macys to make returns. Only to learn the value was {$0.00} incorrectly enter by. Customer service but had charged me for the item.Rather than wait for a return label be sent I tried to exchange wouldnt do. I had gone to the store because I was told this item was sold at local Macys that was not true. I returned shoes and didnt receive full credit my paper {$10.00} card for rewards I used was not given but its showing on my return receipt but I dont have. They need to see if it has been used. If so it wasnt by me. 
The item I want to exchange I am asking for the sale price. When I originally tried to exchange the item was on sale but is no longer. I tried to get help from Macys executives office without taking this step. Sorry Order # XXXX