Mobile Chat Service for Parents of Children in Pediatric Emergency Room

Study Overview
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Brief Summary
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The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER). Main questions it aims to answer are: Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit? Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service. Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Detailed Description
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The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room. Main questions it aims to answer are: Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit? Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? Design : 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service. Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Official Title
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Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study

Conditions
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Medical Informatics, Pediatric Emergency Medicine, Emergency Medicine

Intervention / Treatment
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* Behavioral: Information provided
* Behavioral: Control


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: Age ≥ 18 years Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4. Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash. Those who voluntarily agreed to participate in the study. Exclusion Criteria: Those who didn't consent to participate in the study. Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5. Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.

Ages Eligible for Study
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Minimum Age: 18 Years

Sexes Eligible for Study
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All

Accepts Healthy Volunteers
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Accepts Healthy Volunteers

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Health Services Research
Allocation: Randomized
Intervention Model: Parallel Assignment
Interventional Model Description: open-label randomized control trial
Masking: None (Open Label)


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Experimental: Information provided<br>Participants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information. | Behavioral: Information provided<br>* get information at every stage of care in emergency room<br>|
| Experimental: Control<br>Participants are invited to the chat room and they can get information when they request it. | Behavioral: Control<br>* Information is only provided when participants request it.<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge | ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department. | Discharge time, 6 hours on average from arriving emergency room. | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Interview for participants | Interview on the experience and satisfaction of using mobile chatbot services | After leaving the emergency room visit, within 48hours |