Patient-Clinician Communication Skill Training: A Mobile Education Initiative

Study Overview
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Brief Summary
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This study is a pilot test of The Art of Medicine Series, a smartphone-based educational tool to improve clinician-patient communication. Investigators will enroll clinicians (residents, fellows, attending physicians) and family caregivers (most often parents) from the Children's Wisconsin neonatal intensive care unit (NICU). Participants will then receive a series of links to short, animated videos sent to their phone by text message. Each video teaches best-practice communication techniques such as how patients can prompt teach back and how clinicians can avoid biased phrasing in delivering news. Over the 4-week intervention (the length of resident's rotation), clinicians will receive 15 videos and patients will receive 8 videos. Communication skills of clinicians and patients will be assessed pre and post intervention using validated measures and participants' engagement with the videos will be tracked with software in the website.

Official Title
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Patient-Clinician Communication Skill Training: A Mobile Education Initiative

Conditions
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Communication, Patient Engagement

Intervention / Treatment
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* Other: The Art of Medicine Series


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: Inclusion criteria - clinician: A resident, fellow, or attending physician On Team A rotation in the neonatal intensive care unit (NICU) of Children's Wisconsin. Inclusion criteria - patient: A parent, grandparent, or other identified caregiver of a child on Team A of the NICU at Children's Wisconsin Expected to stay in the NICU for a further 3 weeks Have not previously participated in the study Are 18 years of age or older Able to speak and understand English. Exclusion Criteria: -

Ages Eligible for Study
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Minimum Age: 18 Years

Sexes Eligible for Study
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All

Accepts Healthy Volunteers
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Accepts Healthy Volunteers

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Health Services Research
Intervention Model: Single Group Assignment
Masking: None (Open Label)


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Experimental: Art of Medicine Series<br>Participants receiving the Art of Medicine Series will be sent text messages throughout the 4 week study intervention period. Each text message contains a link to a short, animated video teaching an evidence-based communication technique. | Other: The Art of Medicine Series<br>* The Art of Medicine Series is a smartphone-based educational tool focused on teaching communication strategies to clinicians and patients.<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Clinician communication skills | Clinician communication skills are primarily measured using the validated Gap Kalamazoo Communication Skills Self-Assessment. | Assessed at 4 weeks | 
| Patient communication skills | Patient (family caregiver) communication skills are primarily measured using the • Perceived Self-Efficacy in Patient-Physician Interactions (PEPPI). | Assessed at 4 weeks | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Participant engagement with videos | Participant (both clinician and patient) engagement with videos is measured through tracking software on The Art of Medicine Series website. | Collected at 4 weeks | 

 Terms related to the study
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Keywords Provided by Centre Hospitalier Valida
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mobile health, medical education, patient-clinician communication