Technology and Health Communication in Improving Health Outcomes in Patients Scheduled for Mammography

Study Overview
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Brief Summary
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This pilot clinical trial studies how well technology and health communication works in improving health outcomes in patients scheduled for mammography screening. The Mobile Mammography Screening Program provides a vital health service and it is important that all women scheduled for an appointment show-up to be screened. Technology and health communication may help decrease no-show rates among patients scheduled for mammography screening.

Detailed Description
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PRIMARY OBJECTIVES: I. To decrease the mobile mammography unit no-show rate by sending text message appointment reminders to patients. II. To assess the efficacy of the text message reminders at addressing the no-show rate by collecting satisfaction survey data from patients that received the texts and that came to their scheduled appointment. OUTLINE: Patients receive 1-2 text messages a few weeks before and 1 text message 24 hours before their mammography screening appointment. Patients also receive a phone call reminder as per standard practice.

Official Title
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Text for Health: Integrating Technology and Health Communication to Improve Health Outcomes (Part 2 of 2)

Conditions
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Female Breast Carcinoma, Healthy Subject

Intervention / Treatment
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* Other: Questionnaire Administration
* Behavioral: Telephone-Based Intervention


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: Appointment is at a participating location Has a cell phone that can send and receive text messages Agrees to receive the text messages Can read either English or Spanish Not yet sent text messages to 100 patients in community or corporate sites Scheduled at least 1 week prior to the appointment date PATIENTS FOR FOLLOW UP: come to their scheduled appointment PATIENTS FOR FOLLOW UP: received the text message reminders PATIENTS FOR FOLLOW UP: can read either English or Spanish
Sexes Eligible for Study
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Female

Accepts Healthy Volunteers
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Accepts Healthy Volunteers

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Health Services Research
Intervention Model: Single Group Assignment
Masking: None (Open Label)


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Experimental: Health Services Research (text message reminder)<br>Patients receive 1-2 text messages a few weeks before and 1 text message 24 hours before their mammography screening appointment. Patients also receive a phone call reminder as per standard practice. | Other: Questionnaire Administration<br>* Ancillary studies<br>Behavioral: Telephone-Based Intervention<br>* Receive text message reminders<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Change in no-show rate pre- and post-intervention | The change (or lack of change) in the corporate sites? no-show rate will be compared to the change (or lack of change) in the community sites? no-show rate. Descriptive statistics will be used to describe the results. | Baseline to up to 1 year | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Acceptability of using text messaging as a reminder: survey | Descriptive statistics will be used to report the results of the satisfaction survey. | Up to 1 year |