The Benefits of Telephone Follow-up (TFU)

Study Overview
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Brief Summary
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This study will investigate the impact of a brief telephone follow-up following a mental health assessment in the emergency department. The purpose of the telephone call will be to provide psycho-education, clarify any questions and reinforce discharge planning.

Detailed Description
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This is a randomized controlled trial. The experimental group will receive a phone call within 72 hours of discharge to provide psycho education, clarify any questions they may have and to reinforce discharge plans made in the ED. The control group will not receive this phone call. Within 30 days of discharge, both groups will receive a phone call to collect data on treatment compliance including medication and follow-up adherence and if any additional visits to the Emergency Department were necessary.

Official Title
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The Benefits of Telephone Follow-Up After a Mental Health Assessment in an Emergency Department

Conditions
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Mental Health Issue

Intervention / Treatment
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* Behavioral: Telephone Follow-up


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria Discharged from the ED Age of majority Competent. Exclusion Criteria Incompetent, Under 18 Admitted to the hospital

Ages Eligible for Study
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Minimum Age: 18 Years

Sexes Eligible for Study
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All

Accepts Healthy Volunteers
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Accepts Healthy Volunteers

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Supportive Care
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: Single


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Placebo Comparator: Control<br>Post-test satisfaction | Behavioral: Telephone Follow-up<br>* Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.<br>|
| Experimental: Experimental<br>Treatment and satisfaction | Behavioral: Telephone Follow-up<br>* Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Emergency Department readmission rates | Does a telephone call reduce readmission rates? | 30 days. | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Satisfaction with care in the Emergency Department using a 7 point Likert Scale as a function of the telephone follow up. | Various measures of satisfaction in care provided in Emergency Department. Higher scores indicate higher satisfaction. | 30 days. | 
| Adherence to pharmacological interventions and follow-up appointments. | Adhering to pharmacological interventions and follow-up appointments by self rating on a 7 point Likert Scale. Higher scores indicate greater adherence to treatment adherence. | 30 days. | 
| Understanding of Treatment plan | Assessing if the participant believes they have a good understanding of their care plan by self rating on a 7 point Likert Scale. Higher scores indicate greater understanding of treatment plan. | 30 days. | 

 Terms related to the study
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Keywords Provided by Centre Hospitalier Valida
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Telephone follow up