Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic

Study Overview
=================
Brief Summary
-----------------
The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19. Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.

Official Title
-----------------
Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic

Conditions
-----------------
Psychiatric Disorder, Mental Health Disorder, Stress, Adjustment Disorders

Intervention / Treatment
-----------------
* Other: No interventions


Participation Criteria
=================
Eligibility Criteria
-----------------
Inclusion Criteria: Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020. Exclusion Criteria: Adults unable to access study questionnaires via computer or mobile device

Ages Eligible for Study
-----------------
Minimum Age: 18 Years

Sexes Eligible for Study
-----------------
All

Accepts Healthy Volunteers
-----------------
No

Study Plan
=================
How is the study designed?
-----------------

Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Patients receiving mental health care prior to and during the COVID-19 pandemic<br> | Other: No interventions<br>* This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic<br>|

What is the study measuring?
-----------------
Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Patient choosing telehealth as an option for future care | (Answered as yes, no, or unsure) | 1.5 months | 
| Comparison between in-person and telehealth | Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better Items compared: Quality of mental health care, ability to express one self, time & money savings, ease of managing responsibilities, length of wait times and appointments missed | 1.5 months | 
| Patient Satisfaction with telehealth | Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied) No standard questionnaire. Internally developed questions | 1.5 months | 
| Patient Comfort using telehealth | Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable) No standard questionnaire. Internally developed questions | 1.5 months | 
| Patient Easy of using telehealth | Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult) No standard questionnaire. Internally developed questions | 1.5 months | 

 Terms related to the study
=================
Keywords Provided by Centre Hospitalier Valida
-----------------
Telehealth, Telemedicine, Telepsych, Telepsychiatry, Telepsychology, Telemental health, Survey, Attitudes, COVID-19, pandemic, mental health, therapy, psychiatry