Effects of Targeted Follow-up of New Fitness Center Members

Study Overview
=================
Brief Summary
-----------------
Objective: To investigate the long-term effects of targeted follow-up of new fitness center members compared to usual practice, on frequency of visits and membership terminations after four years. Design and setting: A participant and provider blinded parallel group randomized controlled trial conducted at eight Fitness Centers in Trondheim, Central Norway. Participants: The inclusion criteria were new members >16 years who between September 1st to 9th 2014 signed up for an ordinary contract with a minimum duration of 12 months. Intervention: The intervention consisted of two phone calls and one e-mail delivered over 6-8 weeks after enrollment, aiming to motivate members to get started using the fitness center and its services. Usual practice at the fitness center is self-directed use.

Official Title
-----------------
Long-term Effects of Targeted Follow-up of New Fitness Center Members: a Blinded Randomized Controlled Trial

Conditions
-----------------
New Members of Fitness Centers

Intervention / Treatment
-----------------
* Behavioral: Targeted follow-up


Participation Criteria
=================
Eligibility Criteria
-----------------
Inclusion Criteria: The study included new members (16 years in 2014 or older) on ordinary contracts with a minimum duration of 12 months and monthly automatic membership renewal that enrolled independent of the study at one of eight 3T-Fitness Centers in Trondheim between September 1st and September 9th, 2014. Exclusion Criteria: Exclusion criteria were members with free contracts, employee contracts, cash membership, shorter membership contracts (duration <12 months) and loyalty contracts (indicates that the member is improving his old contract and is not a new member).

Ages Eligible for Study
-----------------
Minimum Age: 16 Years

Sexes Eligible for Study
-----------------
All

Accepts Healthy Volunteers
-----------------
Accepts Healthy Volunteers

Study Plan
=================
How is the study designed?
-----------------

Design Details

Primary Purpose: Other
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: Double


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Experimental: Targeted follow-up<br> | Behavioral: Targeted follow-up<br>* 2 phone calls and 1 e-mail delivered over 6-8 weeks after enrollment aiming to help and support members to get started using the fitness center and its services.<br>|
| No Intervention: Usual practice<br>Usual practice at the fitness center is self-directed use | |

What is the study measuring?
-----------------
Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Number of days with visits at the fitness center chain |  | 4 years | 
| Rate of membership terminations |  | 4 years | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Number bookings to training advisors |  | 4 years | 

 Terms related to the study
=================
Keywords Provided by Centre Hospitalier Valida
-----------------
Fitness center, Physical activity, Follow-up, Members, Visits, Membership terminations, Training advisors