Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction

Study Overview
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Brief Summary
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This study investigated whether health promotion intervention can effectively affect patients' satisfaction with primary health care services through questionnaire survey.

Detailed Description
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Effectiveness of health promotion interventions in improving patient satisfaction with primary health services: Randomized controlled trial Background and aims：The world Health Organization in the 21st century Health Strategy plans new Vision for Human Health and Health Promotion proposed that the main way to maintain human health in the 21st century is health education. Health promotion is an important part of primary health care and the preferred strategy to solve public health problems. Evaluation of patient satisfaction is a key determinant of medical quality and has become an important issue in the evaluation of medical system. The purpose of this study is to determine the effectiveness of health promotion intervention in improving patients' satisfaction with primary health services. Design：Randomized controlled trial design will be chosen for this research. According to statistics, there are 121 community health service centers in Xi 'an by 2021. Among 121 community service centers, 10 centres were selected randomly by random numbers generation by computer software. The intervention group will have education interventions about 1.community Health Service 、2. the rights or welfare of the patients、3. basic workflow of the staff、4. introduction of routine medical examination items、5. popularization of science、6.protection and nutrition during COVID-19、7. doctor-patient communication skills、8.medical advice、9.discussion , while the control group will only have usual care. Setting： Xi 'an Community Health Service Center , China. Participants： Participants will be randomly selected from selected CHC, and select the first 30 patients (15 for intervention and 15 for control) who voluntarily participate in the research and meet the inclusion criteria among the patients who see a doctor on the day of the research. We will group the patients in intervention and control group alternatively. Intervention group：When contacting the patient for the first time, add the patient's wechat account and ask the patient to follow the health intervention subscription number. The patient who follows the subscription account can read the intervention materials and watch the intervention videos anytime and anywhere and can also leave the comments and questions. They will also be encouraged to check the text messages and messages previously sent through WeChat subscription accounts, interact with investigators individually through wechat personal information platform, and discuss with other patients in wechat groups Participants can seek help through wechat personal information platform or by phone at any time. We release at least one health intervention data every week, and contact the people being interfered to ensure that the intervention is effective Control group：After agreed, is assigned to the control group of participants will receive regular in WeChat group of some health care knowledge, common disease prevention Matters needing attention Family emergency treatment, to prevent the COVID - 19 , immunization and other knowledge to thank them for their participation in the study, and to keep in touch with patients to ensure their legitimate rights and ensure the safety of their personal information Measurements：Social demographic questionnaire and PSQ-18 questionnaire. Some questions about nine modules for intervention group and social demographic questionnaire and PSQ-18 questionnaire and questionnaires for general health knowledge. Discussion: If health promotion intervention can effectively improve patients' satisfaction with primary health care services, the research results will play a positive role in promoting the development of primary health care services, and provide reference for health promotion and health education research. Keywords： Health promotion interventions, Patient satisfaction , primary health services, randomized controlled trial

Official Title
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Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction With Primary Health Services: Randomized Controlled Trial

Conditions
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Primary Health Care

Intervention / Treatment
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* Other: Health education


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: 18 years of age or older Being able to read and write in Chinese Owning a smartphone and knowing how to use WeChat Clear consciousness, can communicate normally, can understand the questionnaire correctly. Exclusion Criteria: ·Patients with mental disorders, cognitive impairment, severe and terminal illness were unable to cooperate with this study.

Ages Eligible for Study
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Minimum Age: 18 Years

Sexes Eligible for Study
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All

Accepts Healthy Volunteers
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Accepts Healthy Volunteers

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Health Services Research
Intervention Model: Single Group Assignment
Masking: None (Open Label)


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Other: Health promotion<br>Health education and popularization of science | Other: Health education<br>* Intervention is achieved through health education. Analyze the factors that may affect patients' satisfaction with primary medical services through existing data, and carry out targeted health education.<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Patient satisfaction after the intervention by using PSQ 18 questionnaires | When contacting the patient for the first time, add the patient's WeChat account and ask the patient to follow the health intervention subscription number. The patient who follows the subscription account can read the intervention materials and watch the intervention videos anytime and anywhere and can also leave the comments and questions. They will also be encouraged to check the text messages and messages previously sent through WeChat subscription accounts, interact with investigators individually through WeChat personal information platform, and discuss with other patients in WeChat groups Participants can seek help through WeChat personal information platform or by phone at any time. We release at least one health intervention data every week, and contact the people being interfered to ensure that the intervention is effective. | 6 months |