Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

Study Overview
=================
Brief Summary
-----------------
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.

Detailed Description
-----------------
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021

Official Title
-----------------
Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

Conditions
-----------------
Satisfaction, Patient

Participation Criteria
=================
Eligibility Criteria
-----------------
Inclusion Criteria: Age 18 years or older Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit Exclusion Criteria: • Patients not meeting the study inclusion criteria in section 4.1

Ages Eligible for Study
-----------------
Minimum Age: 18 Years

Sexes Eligible for Study
-----------------
All

Accepts Healthy Volunteers
-----------------
No

Study Plan
=================
How is the study designed?
-----------------
What is the study measuring?
-----------------
Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Care provider (CP) overall - section score of CP domains | includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP. | June 2021 - September 2021 | 
| Likelihood to recommend CP to others | (Single question) | June 2021 - September 2021 | 
| Overall - Mean survey score of all PG ambulatory survey sections | access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall | June 2021 - September 2021 | 
| Doctors overall - section score of care provider domain | includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed | June 2021 - September 2021 | 
| Likelihood of recommending hospital to others | (single question) | June 2021 - September 2021 | 
| Overall rating of care given at hospital | (single question) | June 2021 - September 2021 | 
| Overall - mean survey score of all PG hospital survey sections | includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall | June 2021 - September 2021 | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon | Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon | June 2021 - September 2021 | 
| Differences by patient demographics | Differences by patient demographics | June 2021 - September 2021 |