Assessing Satisfaction With Contraceptive Counseling Using Telephone Versus Video Telehealth Visits

Study Overview
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Brief Summary
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The Contraceptive Choice Center (C3) will compare the patient experience between patients receiving contraceptive counseling using a telephone versus video telehealth model.

Detailed Description
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The Contraceptive Choice Center (C3) will offer contraceptive counseling to patients via telehealth. Participants will be randomized to receive counseling via video or telephone. We will compare patient satisfaction with contraceptive counseling, receipt of desired contraceptive method, and identification of barriers with technology use.

Official Title
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Pilot Randomized Controlled Trial to Assess Satisfaction With Contraceptive Counseling Using Telephone Versus Video Telehealth Visits

Conditions
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Contraception, Health Care Utilization

Intervention / Treatment
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* Other: Contraceptive Counseling


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: Able to speak and read English Access to video-capable technology Exclusion Criteria: Incarceration Unable to provide informed consent secondary to language barrier or cognitive limitation

Ages Eligible for Study
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Minimum Age: 14 Years

Sexes Eligible for Study
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Female

Accepts Healthy Volunteers
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No

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Health Services Research
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: None (Open Label)


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Experimental: Video<br>Patients will complete contraceptive counseling using a video-based platform. Patients and counselors will have an audio and video connection. | Other: Contraceptive Counseling<br>* Patients will receive contraceptive counseling to review all available contraceptive methods prior to their visit with a clinician.<br>|
| Experimental: Telephone<br>Patients will complete contraceptive counseling on a telephone call. Patients and counselors will have an audio connection only. | Other: Contraceptive Counseling<br>* Patients will receive contraceptive counseling to review all available contraceptive methods prior to their visit with a clinician.<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Patient Satisfaction Assessed by IQFP | Interpersonal Quality in Family Planning (IQFP) scale Continuous score: 11-55, higher scores indicate higher patient satisfaction Dichotomous: highest score (55) versus lower scores, highest score indicates highest patient satisfaction | Baseline | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| % of Patients Receiving Desired Contraceptive Method Assessed by Medical Record Review |  | 30 Days Post Baseline | 
| % of Patients Reporting Barriers to Technology Use Assessed by Baseline Questionnaire | Percentage of patients reporting limited access to mobile telephone or computer with video capabilities, unreliable telephone or internet service, and environmental distractors (i.e. loud noises, lack of privacy) | Baseline |