Patient Satisfaction Scales

Study Overview
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Brief Summary
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This study aims to assess differences between 4 types of single satisfaction measures. Secondly, if there is a difference in satisfaction between English speaking and Spanish speaking patients.

Official Title
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How to Measure Patient Satisfaction

Conditions
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All Orthopedic Disorders, New or Follow-up Patients

Intervention / Treatment
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* Other: 5 anchors and numbers
* Other: 5 anchors and no numbers
* Other: Visual analog scale with 3 anchors and numbers
* Other: Visual analog scale with 3 anchors and no numbers


Participation Criteria
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Eligibility Criteria
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Inclusion criteria: All new or return patients seeing a UE / LE surgeon Age 18-89 Able to provide informed consent English speaking UT Health Austin Musculoskeletal Institute, Austin Regional Clinic, Seton Institute for Plastic and Reconstructive Surgery, Orthopaedic Specialists of Austin, Texas Orthopedics, and ATX Ortho. Exclusion criteria: Not fluent in English

Ages Eligible for Study
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Minimum Age: 18 Years
Maximum Age: 89 Years

Sexes Eligible for Study
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All

Study Plan
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How is the study designed?
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Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Satisfaction measure 1<br>25% of the cohort | Other: 5 anchors and numbers<br>* How helpful was this visit? 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had<br>|
| Satisfaction measure 2<br>25% of the cohort | Other: 5 anchors and no numbers<br>* How helpful was this visit? This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit One of the most helpful doctor visits I have ever had<br>|
| Satisfaction measure 3<br>25% of the cohort | Other: Visual analog scale with 3 anchors and numbers<br>* How helpful was this visit? 0 neutral/50 100 Least helpful visit Most helpful visit<br>|
| Satisfaction measure 4<br>25% of the cohort | Other: Visual analog scale with 3 anchors and no numbers<br>* How helpful was this visit? This visit was not Neither useless nor One of the most helpful doctor helpful at all helpful visit visits I have ever had<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Patient satisfaction scale 1 | How helpful was this visit? Scale 1 has 5 anchors and numbers Scored from 0-10: 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had Higher scores indicate more satisfaction | Immediately after the visit. Through study completion, approximately 6 months. | 
| Patient satisfaction scale 2 | How helpful was this visit? Scale 2 has 5 anchors and no numbers visible for the participant Scored from 0-10: 0 This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit 10 One of the most helpful doctor visits I have ever had Higher scores indicate more satisfaction | Immediately after the visit. Through study completion, approximately 6 months. | 
| Patient satisfaction scale 3 | How helpful was this visit? Scale 3 is a visual analog scale with 3 anchors and numbers Scored from 0-100: 0 Least helpful visit 50 neutral 100 Most helpful visit Higher scores indicate more satisfaction | Immediately after the visit. Through study completion, approximately 6 months. | 
| Patient satisfaction scale 4 | How helpful was this visit? Scale 4 is a visual analog scale with 3 anchors and no numbers visible for the participant Scored from 0-100: 0 This visit was not helpful at all 50 Neither useless nor helpful visit 100 One of the most helpful doctor visits I have ever had Higher scores indicate more satisfaction | Immediately after the visit. Through study completion, approximately 6 months. |