Use of WhatsApp for Communication Between Consulting Physicians and the Emergency Physicians

Study Overview
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Brief Summary
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The aim of this study is to determinate outcomes of WhatsApp Messenger (a messaging program for smart phones) usage for Communication Between Consulting Physicians and the Emergency Physicians.

Detailed Description
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Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. WhatsApp Messenger (a messaging program for smart phones), is the most commonly used for communication in at present. WhatsApp Messenger is the most globally popular messaging application. Also, it has been started to be used for communication in healthcare. The aim of this study is to determinate outcomes of WhatsApp Messenger usage for communication between consulting and the emergency physicians.

Official Title
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Use of whatsApp Messenger (a Messaging Program for Smart Phones) in Communication Between Consulting Physicians and the Emergency Physicians: A Retrospective Observational Study

Conditions
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Consultation

Intervention / Treatment
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* Other: WhatsApp


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: Age≥18 years Exclusion Criteria: Patients who were not known the reason of admission to Emergency Service Patients who were not determined consulting Physicians' arrival duration to emergency department Patients who were not known the outcomes of consultation Patients transferred other hospitals from Emergency Service Patients who were not determined the time of consultation call

Ages Eligible for Study
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Minimum Age: 19 Years
Maximum Age: 70 Years

Sexes Eligible for Study
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All

Accepts Healthy Volunteers
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No

Study Plan
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How is the study designed?
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Arms and Interventions

| Intervention/Treatment |
| --- |
|Other: WhatsApp|Consultations used WhatsApp Messenger|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Examine outcomes of consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program | Patients' demographic data (date of birth/age and gender), date of consultation, time of consultation calls, patients' reason of admission to Emergency Service, consulting Physicians' arrival duration to emergency department, outcomes of consultation, date of discharge from Emergency Service were noted by an assistant blinded to the study. | six month | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Examine demographic data in consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program | Patients' demographic data (date of birth/age and gender), date of consultation and patients' data such as imagine, voice, writing and laboratory results sent with WhatsApp were noted by an assistant blinded to the study. | six month | 

 Terms related to the study
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Keywords Provided by Centre Hospitalier Valida
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Emergency Physicians, Consulting Physicians, WhatsApp