Provider-Patient Communication Coaching

Study Overview
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Brief Summary
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To examine the effect of a coaching intervention on provider burnout and communication

Detailed Description
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The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Official Title
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Teaching Provider Communication Via Coaching to Reduce Burnout

Conditions
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Provider Burnout, Communication

Intervention / Treatment
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* Behavioral: Communication coaching


Participation Criteria
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Eligibility Criteria
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Inclusion Criteria: Providers and patients at Duke University Medical Center Exclusion Criteria: Younger than 18 non-English speaking

Ages Eligible for Study
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Minimum Age: 18 Years

Sexes Eligible for Study
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All

Accepts Healthy Volunteers
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No

Study Plan
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How is the study designed?
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Design Details

Primary Purpose: Health Services Research
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: Single


Arms and Interventions

| Participant Group/Arm | Intervention/Treatment |
| --- | --- |
| Experimental: Intervention<br>Providers in this arm will receive a communication coaching intervention immediately post-randomization. | Behavioral: Communication coaching<br>* Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.<br>|
| Other: Waitlist Control<br>Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete. | Behavioral: Communication coaching<br>* Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.<br>|

What is the study measuring?
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Primary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| Change in provider burnout, as measured by questionnaire |  | baseline and follow up, approximately 2 months | 

Secondary Outcome Measures

| Outcome Measure | Measure Description | Time Frame |
| --- | --- | --- |
| change in comfort addressing emotion, as measured by questionnaire |  | baseline and follow up, approximately 2 months | 
| change in self-rated efficiency, as measured by questionnaire |  | baseline and follow up, approximately 2 months | 

 Terms related to the study
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Keywords Provided by Centre Hospitalier Valida
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provider-patient communication, coaching, feedback, burnout