,title,review,airline,source,SERVQ 0,Mohammad and Edgar saved the day,My daughter’s friend left her hip sack containing her passport and money and bank cards on the plane from Regina and Mohammed calmly and efficiently went about tracking it down and getting it back to her in very short order. What a great ending to something that had been pretty terrible. It seems that Air Canada has a process that works! They have sone great employees! Thanks for your help!!!,AirCanada,tripadvisor,"[Responsiveness, Assurance, Empathy]" 1,Unprofessionalism of Air Canada,"Our experience with Air Canada was a never again experience. The story goes we were late, and rightly so it was our fault, being we are not from Canada and we weren’t expecting traffic to be backed up that much, however, when we asked the Supervisor, Natalie at the YZ Airport what our options were, she instead decided to tell us “You don’t complain about the traffic when you go to New York, do you?” And proceeded to yell and raise her voice, as if she’s trying to teach us a lesson. It was horrible customer service, customers don’t need supervisors or anyone for that matter to teach them a lesson, they only need an answer to the questions they ask, period. Do your job, that’s it. But anyways, Air Canada must have been desperate for a supervisor because they chose a trashy, unprofessional one, with horrible mannerisms.",AirCanada,tripadvisor,"[Assurance, Empathy]" 2,No service improvement in the pst 10yrs,"Rude and untrained ticket agents. Gate agents only care about her end of the shift & lied to me to wait and will give assitance. in NRT line up is always very long as ticket agents do not care about it. Operated by Canadian employees, not Japanese partner employee.",AirCanada,tripadvisor,"[Assurance, Empathy]" 3,Don't fly Air Canada if you want your checked bag to arrive at the same time you do. HORRIBLE experience.,"I have never had such a poor experience with customer service in my entire life. Air Canada is HORRIBLE and lacks accountability. I booked with them because last year, they gave me 20% off after misplacing my bag. Otherwise, I would not have flown Air Canada again. This year, on my trip to Portugal, they misplaced my checked bags on the way there and on the way back. Then, the icing on the cake. On my return flight, they scheduled the connections so poorly that we missed our connection. Following this, they refused to take any responsibility. Their website is so difficult to navigate that I have given up trying to get reimbursed for the things I was forced to purchase due to their mishaps. DON'T FLY AIR CANADA.",AirCanada,tripadvisor,"[Reliability, Assurance, Empathy]" 4,Rude behaviour,Worst experience with check in customer service representative. She was so rude and mannerless. I added wheel chair service for my grandparents and she cancelled it because they were travelling with grandchild. Air Canada needs to hire experienced employees especially for customer service.,AirCanada,tripadvisor,"[Assurance, Empathy]" 5,Always delayed flight horrible airline,"I’ve had the displeasure of flying on four aircanada flights and to fly aircanada is to always have a delay of an hour or more, with little to no compensation. This was a consistent occurrence all four flights between mechanical or system failures which add 4 hours to a layover. Faulty equipment that has issues loading the luggage onto the plan. As well as the workers always making you measure every single bag you had to triple check it reaches regulations. I am an avid traveler and I have never had to throw my luggage in a bin for every worker we run into.",AirCanada,tripadvisor,"[Tangibles, Reliability, Assurance]" 6,Worst air travel experience ever,8 hour delay of connecting flight in Toronto and the departure gate keeps changing every couple of minutes. Will never fly with this airline again. It’s 11 pm and the terminal is filled with passengers. The whole holiday is ruined. Allegedly because of a strike they couldn’t get food on board and allegedly there is a Canadian law that prohibits flying without food….. but they keep changing the reason for the delay every time they send a new update,AirCanada,tripadvisor,"[Reliability, Responsiveness]" 7,"It's motto should be: ""You don't book a flight, you book a whole adventure"".... and not an enjoyable one","""There and Back Again"" ... the story of my wife's latest flight with Air Canada 12h before departure of a flight with one intermediate stop she received an email that the first flight was delayed 1h, so the 2h intermediate time was reduced to 1h. She thought she should still have time to get the next flight, although she might have to run with our bags on. 6h before the new departure time she got another message saying that the first flight was delayed an additional hour, so she won't be able to get to the second flight(also an Air Canada flight). Then she received a new message showing her the new flight plan which would get her to the same destination at the same time..... OF THE NEXT DAY and with an additional intermediate stop. She called customer service and they told her that was the only option available. We looked online and there were 3 more flights(Air Canada flights) that would get her to the destination before the one offered, with no additional intermediate stops. When she said that to customer service, they told her these flights would cost her more than she had already paid. She accepted that(What would you do when they are telling you your vacation time would be 20% shorter otherwise), paid the extra and when she received the confirmation they had booked her the flight for another day. She had to call again asking to make sure she had booked the day she expected, they had her on hold for a while, and then she received a new email with the correct flight. So, in summary, the company delays a flight enough so that a connection with a flight of their own company is not available anymore. The only solution offered to her was to pay more to get where she wanted 12h later and book a last-minute night in a hotel in a city where she didn't plan to make night(and forget about the hotel she had already booked at our destination, that night she had booked is lost). I've seen what other companies do when they affect your flight in this way, even more, if it is last-minute, and it would put these to shame.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 8,Look at the other options to get to Bermuda,"Both of my flights on Air Canada in April were delayed because of ""mechanical issues"". The flight from Toronto to Bermuda on 11 April 2024 was delayed an hour because of a forward lavatory malfunction. They never fixed the problem and the flight took off without an announcement explaining the problem. It was a packed flight with a lot of elderly passengers. A professional and caring approach would have been to explain to the passengers of this problem and give everyone a chance to either disembark or run for one last washroom break. An entire plane forced to walk to the very back to use the washrooms. When I landed in Bermuda they explained my checked luggage had been left by them in Toronto but I would receive it in 48 hours ! I did reach out to them but was certainly not satisfied with their attempts. The cost of the Bermuda - Toronto flight in business class is often more than Bermuda - London Heathrow in BA's far superior business class. The price is outrageous for the quality of service. Air Canada currently uses a Rouge class service - it's kind of an economy business class experience. Nothing special...particularly if the lavatory for that cabin isn't working !! A lot of people now fly American Airlines to Toronto - connecting through Charlotte or JFK. - but I would strongly recommend checking BermudaAir who is starting Bermuda - Toronto service mid May. Their pricing is far, far better and they have been receiving fantastic reviews for their flights between Bermuda and the east coast of USA.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 9,Uncomfortable,"Air canada cabin crew handed out expired yogurt, result to this it's given me quite a bad stomach ache would not recommend the airline at all.",AirCanada,tripadvisor,[Tangibles] 10,Toronto to Athens- AWEFUL!,"first 2 flights via United to Denver was good, 2nd flight Denver to Toronto was OK; they charge you for ear phones and snacks. 3rd flight from Toronto to Athens was awful; disgusting food that was inedible, service was terrible and flight was packed...special order Hindu or Kosher food for this flight. Flight home from Athens to Montreal was much better, I ordered the Hindu meal and it was outstanding(rice with chicken in a stew with vegetables....excellent meal, Flight was half empty so I had a whole row to myself. Service coming home was fantastic, offering water every 30 minutes and bottles of water with snacks in the galley when everyone is asleep.",AirCanada,tripadvisor,"[Tangibles, Assurance]" 11,Fantastic counter staff Lidia,"My review is actually about the counter staff at aisle 2 at Pearson. Lidia was the person who took care of all my questions and issues, which were many . She gets a 10 for me. Super helpful and patient gave me a seat closer to the door to make my connection easier and faster. She is a gem, Air Canada!",AirCanada,tripadvisor,"[Responsiveness, Assurance, Empathy]" 12,Ridiculous,"Ridiculous flights and Rude flight attendants and overall very very poor airlines with delays all the time and put you under so much pressure and stress….customer service office in Montreal is closed and no one even you can ask or can help you!!!! Totally mess as everything else in this country!! Travelled from Toronto airport, first of all they told me my name was not on their system then after one hour they booked me into the next flight to Montreal as my destination was Athens!! By the time the stupid flight arrived, I was missed already the flight that was going to Athens and the rebooked me to another flight where my luggage was not there!!!! Absolutely ridiculous!!! Would never ever fly with them again",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 13,WATCH OUT FOR ANIMAL,"Air Canada takes the reservations and the money for the flights but do not assist you to check your pet on flights operated by different companies. Even if you call and send them email in the 24 hours to cancel the reservation, they will not reimburse you if they answer you 5 days later. It’s safer to book thru the concerned airlines directly than to book with Air Canada. It cost me 275 $ CAD to learn that. I hope it’s useful for other travellers.",AirCanada,tripadvisor,"[Responsiveness, Assurance]" 14,Still enjoyed flying Air Canada.,"This was the second time we'd flown Air Canada and we enjoyed it again. As airlines go, they provide the point to point service to get you where you need to go. The staff were friendly and helpful. The food was standard airline grub. The seating was a little cramped which was the only bad thing about the flight. The inflight entertainment system was god, had enough choice to watch. We got some awesome turbulence over Hawaii which was fun...... Not something that the airline can change. We got in a little early which was good for us. As airlines go, they are pretty good and we would fly them again.",AirCanada,tripadvisor,"[Tangibles, Reliability]" 15,Overcharged. Kid un-friendly,"Avianca charged me 95 dollars for my bag because the 25 dollar price was ""from the website "", but that wasn't working. The local employee in Curacao called Avianca in Bogota for me, but they not surprisingly told me tough beans. This airline makes traveling with children as difficult as possible. The flight was 2/3 full but they wouldn't let us bring a car seat on, even though it is airline approved; so we had a squirming, crying baby in our laps for two hours instead of sleeping baby in a car seat buckled into the seatbelt of the free seat. The company motto is, Bully the customers into complacency and be grateful we have a monopoly.",Avianca,tripadvisor,"[Assurance, Empathy]" 16,No good anymore,"We bought a flight from New York to Lima with a stop over at Bogota; Did the New York-Bogotá-Lima without incidents; In our flight back from Lima to Bogotá they stated that our carry-on was not included, we show the Avianca counter personal the receipt were shows two included carry-on when we bought the trips, but they stated that on their system said was not included; After a heated conversation the only solution was to paid for both carry-on us$240. That was not the way Avianca used to be, after they become a low-cost airline on the high side (price wise) just went south. Definitely will look for a better option and costumer service.",Avianca,tripadvisor,"[Reliability, Assurance]" 17,"Helpful staff, modern planes and very punctual","We took 6 flights with Avianca during a trip to South America and they were always on time, very efficient and good cabin crew. The Dreamliner plane was comfortable and offered everything you would expect.",Avianca,tripadvisor,"[Tangibles, Reliability, Assurance]" 18,They just don’t care,"They m seats are small. The customer service of flight attendants and desk attendants are trash. They don’t want to outwardly help anyone. First, they made check a carry on bag filled with important medications bc they believed it would be too big even though it is actual size of carry on (No expanders. We missed our connecting flight due to them… instead of sending us to next flight they sent us to a flight at midnight missing a whole day of a vacation. There are suppose to give us alternatives they just came a voucher for food that doesn’t cover expense of single thing at any of restaurants. They didn’t even look at us when we were asking questions about possibly changing our flight",Avianca,tripadvisor,"[Tangibles, Reliability, Assurance, Empathy]" 19,Avianca wost air line,"Worst air line so far! Paid 600$ us one way and did not have even a glass of water and late 2h! Service horrible in all sence If you have a little choice go with any other but skip that air line !",Avianca,tripadvisor,"[Reliability, Assurance]" 20,WORST COMPANY EVER!,"Customer service sucks! They do not want to help you with anything!! when I requested a refund, they did not want to help me out! it has been over 2 months, and they only give me excuses. Mind you I requested the refund within the 24 hours of my purchase! I have called multiple times and spoke with many managers, but one manager stood out to me because she told me they have not helped me out because I spoke English, and they did not escalate my request (which makes no sense) when I asked her to explain herself, she backtracked on what she said. I am not happy at all! Do better AVIANCA- never flying with you again!!",Avianca,tripadvisor,"[Reliability, Responsiveness, Assurance]" 21,Charging for backpack.,"I just had backpack and at the boarding time, they charged me $182. She said no bag allowed and I saw other passengers taking backpack and another bag or purse in hand but person at the counter did not let me go until I paid. In the plane if you ask for water air hostess tell to go and get from the kitchen, they do not bring water to your seat, I'm a traveler but I never seen this bad service, yes all the air hostesses are rude.",Avianca,tripadvisor,"[Assurance, Empathy]" 22,Unprofessional airline!,"Worst airline, this was my first time flying with them and surly be the LAST! Not only they changed our flight which ii was not a big deal but over the phone the people told my wife it was just a different time same day so not a big deal when we arrived to the airport, turn out that they also change the day not just the time so we had to pay a cab and a hotel to wait one day on top of it, they made me throw my drinks away before boarding (so they can sell you water and sodas in flight) it’s just a horrible and ridiculous airline I will NEVER use them again no wonder why they are cheaper than United, American and the big airlines!",Avianca,tripadvisor,"[Reliability, Assurance]" 23,Worst experience ever,"worst airline ever, leg space is tiny, they charge a fee for booking tickets within 24 hours, baggage drop takes hours and hours, slowest customer service ever.",Avianca,tripadvisor,"[Tangibles, Reliability, Assurance]" 24,worst airline hope they leave yul airport,Hi i book a flight montreal to cali . I buy a ticket and upgrade my seat to be in prenium . In the website its said that the carry on are included the reason i upgrade. When i arrive at the gate they told me to paid 180 cad for my carry on and denied that a paid for my upgrade . i paid 320 plus 120 usd for the updrade plus 180 for carry on . really espensive for a flight with no tv or food . The flight was late . Really really bad experience and i think i would never flight again with avianca worst experience ever . The lady angela barrenchea gave a really bad customer service. I would call my bank and ask for a refund since its fraud to make us paid for upgrade and arrive at the airpord change the rules.,Avianca,tripadvisor,"[Tangibles, Reliability, Assurance]" 25,The Honeymoon is well and truly over,"I've frequently chosen Avianca for my travels, both for personal and work-related trips, and have consistently been impressed with what the airline offers, often leaving positive reviews. However, it seems the honeymoon phase is over. As a lifetime Star Alliance Gold member, I naturally gravitate towards member airlines for the best deals. Our recent trip began promisingly, with a smooth flight from Madrid to Bogota, where we decided to spend a night. Historically, even with an economy lite ticket, a complimentary baggage allowance was a given and initially, our experience aligned with this expectation. However, upon preparing for our onward journey to Uruguay, a discrepancy arose: our entitlement to a free bag seemed to vanish. Despite customer service assuring me that my Gold Member status included this perk, I was shocked to be charged $100 per bag at the airport, amounting to $200 for my partner and me. Attempts to discuss this with a supervisor were met with rudeness and disinterest, leaving us no choice but to pay the fee. Upon arrival in Montevideo, we discovered one of our bags severely damaged – missing a handle and a wheel, rendering it unusable. Given the early hour, there was no one available at the airport for us to address this with, leaving us not only out of pocket by $200 but also with a destroyed piece of luggage. While I understand airlines have their own policies, had I been informed correctly, I would have happily paid the bag fee in advance at a discounted rate rather than the full charge at check-in. This experience has significantly altered my view of Avianca, and I can no longer recommend them.",Avianca,tripadvisor,"[Responsiveness, Assurance]" 26,"Great experience, no delays fast boarding","Excelent service, average food, fast boarding. I will recommend to anyone flying! I have flew in many many airlines and this one is good! I had a very short connection to barcelona and as the flight was ontime I could catch it!",Avianca,tripadvisor,"[Tangibles, Reliability, Assurance]" 27,1st Avianca Flight. What A S- Show,"If you are an American you will be singled out and have to endure extra screening. This is after the security check point. If you purchase beverages after the checkpoint it will not be allowed onto the plane so you will have to purchase it in flight. Absolutely the worst airline overall that I have flown and very anti-U.S. as how they treat their customers. I do not believe I will be traveling with avianca again and will stick with American based carriers.",Avianca,tripadvisor,"[Reliability, Assurance]" 28,AVOID AVOID AVOID,Worse airline ever flew. Will never in a million years fly with them again would rather walk. Horrible service and rude staff.,Avianca,tripadvisor,[Assurance] 29,First & Last time with Delta,"Flight was delayed several times & Delta kept insisting plane was headed our way. No plane ever showed up, flight canceled, & we were kept wating 8hrs for a plane that was never showing up at airport.",Delta,tripadvisor,[Reliability] 30,Delta Sucks,"The customer service was horrendous. Also, don't ever think of traveling with a small dog in cabin. The managers opinion is what matters when deciding if the small dog is to big even though the rules say one thing. Never will I fly eoth Delta.",Delta,tripadvisor,[Assurance] 31,Bogus,Never ever fly delta!!! They overbook and will kick off who they can && threaten people and threaten to put people in jail and take away your kids!!! They scam money out of people obviously,Delta,tripadvisor,"[Reliability, Assurance]" 32,Cabin crew and pilots amazing,Incredible by the cabin crew to help a man who was having a suspected stroke or heart attack. Went above and beyond to help him and kept him engaged for over 3 hours before we could land. Detoured to St John’s and we were back in the air swfittly due to sharpness of the crew. Well done and hope CEO sees this.,Delta,tripadvisor,"[Assurance, Empathy]" 33,Not looking out for passengers,"My flight was delayed 1 hour due to a plane mechanical issue. My connecting flight in Atlanta would not wait the 5 min for me to arrive. Customer service says ""we take pride on being on time and that is why they say be there 15 min before"" well clearly not because the flight was delayed an hour! Automatically got bumped to the next flight (6 hours later). Which means they could see the plane was 5 minutes behind. To say ""we cannot wait for people"" is a lie because multiple other airlines do. Especially with it being a delta to delta flight in the same terminal. Customer service said we can give you 3,000 sky miles (which gets you nothing) or $20 voucher. Way to look out for your customers.",Delta,tripadvisor,"[Reliability, Empathy]" 34,No Soda or Alcohol Availablefor Purchase on Delta Flights!,"I travel on business frequently and try to avoid flying Delta for reasons that I don’t need to go into detail here. The point of this review is to let the flying public know that Delta still does not provide ANY soda pop or alcoholic BEVERges to anyone in coach class. First and Business Class can enjoy complementary beverages of their choice, including alcohol. But if you are flying coach, you are stuck with the choices of either water, coffee, or tea. So if you want to start your vacation or travel with a nice relaxing cocktail, DO NOT fly Delta. This is unacceptable and the flight attendants are quite defensive when you make inquiries. Delta is the ONLY airline that treats Coach passengers like this. Please pass this along so others are not stuck in Coach class drinking bottled water!",Delta,tripadvisor,[Tangibles] 35,Avoid ITA Italian Air Lines at all Costs,"I have not even flown on ITA Italian Airline and I can only tell you to AVOID THIS AIR LINE. My initial experience with ITA does not give me any confidence in their ability to treat customers with care. From the time I purchased my tickets, 3 months ago they have changed my tickets 3 times including changing my ticket 24 3/4 hr before my flight is set to depart. Each time they changed my ticket it has not been for the better. This latest extends my trip with a 4 hr layover verses a 2 hr layover on my original ticket. Contacting customer service is a harrowing experience. After staying on hold for over an hour customer service tells me that the airline has the right to change your ticket. Well customers have rights too. ITA Italian AirLines dies not care. If you're going to Sicily take Lufthansa. You may pay a bit more but at least they care about their passengers and customers.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 36,Thieves!!!,"If I could leave zero stars I would!!!! We had a flight credit since the pandemic and the manager Jackie from Tampa told me the flight credit does not expire until 4/24/2024. However when calling today to book our family vacation that is much needed, the rep told us the tickets expired in 4/4/20204 and they would not honor our flight credit. We are out a total of $1,650 and we have contacted our lawyer to find out the best way to proceed. Beware, do not fly with delta airlines they are thieves!!",Delta,tripadvisor,"[Reliability, Assurance]" 37,The worst possible.,"I wish I had read the reviews before booking the flight, I paid four times more than economy class and received the same service, or possibly worse. Forget about VIP lounge Services. To access it, they force you to acquire a credit card from your airline. I don't recommend them at all",Delta,tripadvisor,[Assurance] 38,Consistently reliable,"My first US trip for a while after being a regular Delta flyer with a previous job. Our flight had to turn back to BCN with technical issues. These things can happen (though never have before for me with Delta). Delta handled the situation perfectly. Captain and crew communicated well keeping everyone calm and all passengers were booked on an alternative flight by the time we landed safely, with staff available at the luggage collection belt to advise passengers. Many airlines have let me down, Delta and their KLM and Air France partners never have. Even the TSA at Atlanta seem to be fast these days!",Delta,tripadvisor,"[Responsiveness, Assurance]" 39,You can’t make this up,"This last trip has been by far the worse. First I couldn’t check in for my flight leaving town because the desk lady said my name was spelt wrong and she said “you should have noticed that” it clearly was not all my confirmations for my trip matched my legal name. Then came the flight back. The plane had a hose issue before we left the gate. There was fluid in the ground at the gate.Got to taxi then made us sit on the plane for over an hour, finally got us off the plane and gave us $12.00 for inconvenience. The $12.00 didn’t pay for my meal. The complementary snacks were gone almost instantly. Our plane got delayed over 7 hours. $12.00 dollars to feed myself in an over priced airport. We were supposed in air by 10:30am didn’t leave until 7:15 pm from our first stop. Second stop my father gets a notification that his flight had been changed to 1:40 pm the next day because they overbooked. After we confirmed the other notification he received stating he was going to Washington DC was wrong. Finally get him changed back to the correct flight. Then we find out within the half hour we landed our gate changed back to the terminal we originally were in. I did not get home until 1:30 AM to MSP when I was originally supposed to be there 3:30 PM the day before. I reached out to customer service they at first told me my inconvenience was only worth $20.00. My 5 hour trip turned into 15 because of a failure on the plane, that inconvenience was eventually only worth $100 to Delta. I thought that Delta was the gold standard when it came to flying. I purposefully would book my trips though them because of the helpful staff and the great service. Clearly I have been disappointed and clearly I was wrong.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 40,Nightmare,"They turned a 4.5 hour flight into a 16 hour debacle. Takeoff was delayed 4 hours, connecting flight delayed 6 hours. As far as I'm concerned, they owe me. Never again.",Delta,tripadvisor,[Reliability] 41,"Great Delta's service, Sara was amazingly helpful",Went from Venice to Atlanta and my US visa was not yet confirmed. Lady named Sara at Delta counter was amazingly kind and patient to arrange everything for me to fly next day with visa and with no problems. Exceptional service and kindness i must say!! Thank you Sara !!,Delta,tripadvisor,[Empathy] 42,Real bad,"They delayed the flight to the next day like 9hours, noticed when we got the airport. We cancelled our interview in NY and all of the hotel reservations and others. The reason they delayed the flight is due to no crews. This is really not good. Never use Delta",Delta,tripadvisor,[Reliability] 43,Weather Cancel,Guess pilots just don’t know how to use ILS anymore. Keep weather delaying the flight just for them to keep people around for four hours waiting on their plane so that when they cancel the flight no one else has any other options to get to their destination because it’s so late.,SouthWest,tripadvisor,[Reliability] 44,Some Travelers' On-board Experiences Are Prioritized Over Others,"PRO: We got from point A to point B safely. CON (1): Families with children age 6 and under get to board before everyone in the B and C groups. On both of our flight, this literally amounted to MINIMUM of 75-100 seats (30+ children on each flight). By the time my family boarded (early in the B group) we were seated in the LAST row on the first flight and found zero seats together on the 2nd flight. On one flight I asked my daughter to move to another seat further away from me so that two younger (but over age 6) boys could sit together. I have compassion for these families AND I understand wanting your children to sit with you, but I think this should require at least a little bit of an up-charge, especially since I have to pay to upgrade my seating position. CON (2): The flights attendants announce from the beginning that travelers can NOT form a line waiting for the bathroom and must remain in their seat until the bathroom is vacated. On our 2nd flight this was enforced (and announced several times when there were offenders to the rule). However, on our first flight, the attendants announced it once and the never enforced it. Being in the last row, we had to endure (pretty much nonstop) adults (and unattended children) loitering in the aisle next to (and somewhat into) our seats, bumping our seats, staring down at us, being loud and disruptive, etc. Apparently this is a safety issue so I think the attendants should have to enforce it. I have been a loyal Southwest Airlines traveler, but I will be checking other options for future travel.",SouthWest,tripadvisor,[Assurance] 45,Not kid friendly,"Southwest is not a family friendly airline, which is fine, but they should have tell you that before you book. They don’t allow family pre-boarding and we were almost separated from our toddler for the flight. Absolutely do not use southwest if you have kids. Just avoid the headaches.",SouthWest,tripadvisor,[Assurance] 46,Our experience was disresptful & rude.,"My husband & self have traveled many time on Southwest & always had pleasant experieinces. However on March 23, 2024 flight number 3390, Minneapolis to Fort Lauderdale. We had the worst treatment by the flight attendant that was located in the front of the plane. We typically board early because my husband has a walker. I entered the plane first, secured to seats in the front row on the left side if you are facing the back of the plane. My husband followed, but before he could get on, people were butting in front of him. Finally he made his way on the plane with his walker. The particular flight attendant appeared to be African American & overweight. She did not greet either one of us, & refused to help my husband get his walker out of the plane so it could be stored below. When I asked if she would assist, she rudely stated ""I can't get off of this plane"". I got up to take the walker out to area where it would be picked up. While doing that she encouraged people to get on the plane, blocking me from getting back on. She was rude & unfriendly during the entire flight. We snoozed a bit, so she bypassed us for beverages or snacks. I finally got up & asked if she would serve us a beverage, she told me she would but only after ""I pick up the trash"" After landing, she told me if I stepped off the plane to get my husband's walker, I wouldn't be allowed back on. She also made no effort to get his walker until there were a few people in the back of the plane trying to deplane. Prior to those passengers stepping off the plane she went & picked up the walker & rudely set in front of my husband. We asked about wheelchair assist, & she told us there would be one at the gate. Guess what, there was no wheelchair. Prior to getting to the gate after deplaning, I turned to see how my husband was doing. Interestingly, one of the pilots was walking up the ramp. I asked him if would give me the name of the flight attendant; he instantly became angry & stated ""I will do that"", and walked past me in a hurry. To me, it was yet another example of rude & aweful behavior. The pilot had red hair & fair skin. Now, this might see important other than my husband has three autoimmune disorders related to his military service which affect his balance & mobility. For a person/veteran to be treated so poorly is just ""not acceptable"". I want to hear back from you within the next week with some sort of resolution! Thank you, Dyla Jensen (husband Scott) dylajensen@ yahoo.com 212 N. Broadway Ave. Condo B4 Albert Lea, MN 56007-",SouthWest,tripadvisor,"[Assurance, Empathy]" 47,Very Funny Pilot,"The pilot on this flight was very nice! His jokes were funny and everything. But the thing is the flight was very full and their was like no seats left after everyone entered the plane.",SouthWest,tripadvisor,"[Tangibles, Assurance]" 48,Mixed,"Everything from booking process to flight was excellent. Plus was that it includes check in baggage. Minus and A big minus is the policy of not having any seat number, specially if one boards the flight in last allocation, will struggle to space for bag and also seat together, if travelling as a couple. It will not cost to airlines, if they do allot seat number at the time of check in as will streamline and offer better experience as this a big let down and may have to rethink if have other options to fly even if one has to pay extra for check in baggage.",SouthWest,tripadvisor,[Assurance] 49,FLIGHT #667 BEST CREW EVER!,"On April 13th, 2024, I had the pleasure of flying with Southwest Airlines and the best crew ever! The pilot was so friendly and welcoming. Also, the flight attendant in charge and crew were the best that I had ever flown with. Not only did I compliment them on their excellent customer service, but other passengers on the flight did as well. They were warm and friendly and you just felt at home in the air. They took the slogan “flying the friendly skies” to a higher level. Job well done Southwest employees on flight #667. You were awesome!",SouthWest,tripadvisor,"[Assurance, Empathy]" 50,They hold your money hostage.,"Be careful when buying a wanna get away or wanna get away plus ticket. You will not get your money back if you cancel, your money will be stuck as a flight credit. Forcing customers to have make another reservation with them ( the only way to feel like the money is not wasted). Do more research into any very hidden restrictions that atleast to me were not made clear on the mobile website. I would suggest flying with another airline.",SouthWest,tripadvisor,[Assurance] 51,Hours to check bags in Austin,"I arrived at the airport at 1:30pm for a 4:05pm flight. It is now 4:59pm and I’m still in line to check my bag, obviously missed my flight. This is unacceptable. I can’t understand what is wrong with your customer service. Total lack of empathy with the elderly. Line outside no complimentary nothing. Really bad experience. Will try my best to avoid booking with you in the future.",SouthWest,tripadvisor,"[Assurance, Empathy]" 52,Stranded by Southwest and NO help,"We had a flight from Dallas to SLC through Denver. Two hrs before flight they announced via text the Flight would be 2 hours late. That would mean we would miss the connection from Denver to Salt Lake City.. We arrived early to Dallas but they couldn't find room on an earlier flight. When we eventually got to Denver, VERY late at night, the connecting flight was indeed gone and there was no one at counters to help us due to the lateness in the day. We literally were stranded at the airport. We finally found a SW Manager at the counter in baggage claim. She said they don't do anything to help when Southwest makes you miss your flight if it was weather and we were stuck to take care of ourselves. We also had no luggage as it did go on another flight to SLC, though they couldn't fit us in. We had to call and get our own hotel and the airline refused to pay for it stating we could sleep on benches or the floor in the airport all night.. The next morning we had to get a different Southwest flight to Utah. Horrible customer care! They have lost our patronage!",SouthWest,tripadvisor,"[Reliability, Empathy]" 53,Horrible flying experience,"This is the worst flying experience I’ve had. They let you know it’s cut rate every step of the way from bad service to minimal snacks to tiny seats to confusing and punishing seating to gate checking every bag. While all the airlines do one or more of these, Southwest is by far the biggest concentration of dehumanizing treatment in the name of saving a few bucks. If you have to endure this Greyhound bus of an airline, pay extra for a higher section number so you don’t get treated like dogsh!t.",SouthWest,tripadvisor,"[Assurance, Empathy]" 54,Southwest great airline,Southwest always does a great job. Pretty funny safety announcement this time 🤡 I've traveled on these guys for years and I do like the change they made to allow my wife to board at the same time as me,SouthWest,tripadvisor,[Assurance] 55,Terrible service always,Every time I fly southwest the flight gets delayed and then when everyone is finally on board they leave us sitting there for 18-30 min and do not say anything that is going on. I will never y them again!!!! Worst!!! This is based on like ten different trips! And they trick you to buy business class but it is just regular seating!!,SouthWest,tripadvisor,"[Reliability, Responsiveness]" 56,Worst Airline !!!!!!!,"On 3/19/2024, I encountered an unexpected issue while attempting to check in for a Southwest flight at the airport. Despite having booked my flight a month in advance on 02/12/2024 for a family funeral trip scheduled from 03/19 to 3/25, I was informed by a Southwest agent that I needed a consent form from my sisters to travel with my minor niece and nephew. This requirement was unfamiliar to me, as I had previously traveled with the minors on Southwest Airlines without encountering this request. The interaction with the agent and their supervisor was disheartening, as they exhibited rudeness and disrespect towards me. Despite my explanations and requests, they did not show a willingness to review my travel history with the minors or consider the circumstances of my family's bereavement. Additionally, I was given conflicting information about the acceptance of a notarized letter from the minors' guardian, causing further confusion and inconvenience. I respectfully request a review of this incident, as it has caused distress during an already challenging time. I hope that this feedback can contribute to improvements in customer service and clarity of travel requirements for passengers, particularly in sensitive situations such as family emergencies. I had a difficult experience with Southwest Airlines, as I was unable to board the flight and encountered unhelpful customer service. Despite this, I received a refund. I then booked with American Airlines and had a positive experience. I will be choosing American Airlines for future travel.",SouthWest,tripadvisor,"[Responsiveness, Assurance, Empathy]" 57,Stink of Southwest Airlines,"Once again, SWA failed to serve a beverage. This has happened repeatedly to me. Just two weeks ago, I flew LAX to PHX and didn't get a beverage. It's happened 4-5 times in the last few months. Their go to is ""possible turbulence"". There hasn't been any on these flights. What happened to the great customer service they used to provide? Ya can't say anything about their service because there is NONE! Sadly, they stink now.",SouthWest,tripadvisor,"[Tangibles, Assurance]" 58,Still at the top of my list!,"Flight was on time and I think we landed 20 minutes early. Must have been the turbulance pushing us along faster or the pilet wanting to get through it faster. Still offer complimentary soda, water, tea, coffee and juice and snacks as well.",SouthWest,tripadvisor,"[Tangibles, Reliability]" 59,Terrible,"Flight time changed no less than 10 times, usually a further delay with no explanation. They eventually switched me to another flight with a considerably lower seat selection. Staff was rude both on the phone and at the airport.",SouthWest,tripadvisor,"[Reliability, Responsiveness, Assurance]" 60,I hate Southwest,"Never ever ever fly Southwest. After waiting many hours for my flight, Southwest canceled with no apparent reason. The next flight wasn’t till a whole other day. Other airlines continued to fly.",SouthWest,tripadvisor,[Reliability] 61,Terrible treatment of kids flying alone,"I sat next to 2 children who didn't know each other. we were second row from the front on starboard side of plane. They were 11 and 12. 1. The plane front bathroom was filthy , 2. there was only ONE drink/beverage service on this 5 hour flight!! 3. The thin flight attendant with long dark brown hair was VERY rude to the children. Unacceptable behavior. I thought Southwest was kid friendly - and these kids had FINE behavior...",SouthWest,tripadvisor,"[Tangibles, Assurance, Empathy]" 62,Customized and Empathetic Service,"My son’s father passed away suddenly and we were scrambling to get reservations. We had to call back twice and make changes. They were so kind and helpful, and there was no wait time on their 800 customer service line. When my son was boarding they helped him lay his funeral suit in the bin and closed it so it wouldn’t get wrinkled. How sweet. Southwest has really turned it around. They truly treat each customer like an individual. You have earned our business back, SWA- thank you!",SouthWest,tripadvisor,"[Responsiveness, Assurance, Empathy]" 63,Customer Service at its worse,"20th April, First flight was delay as per Dubai floods and second flight was 14 hours delayed and can fully understand the impact. Arrived at Heathrow and no bags. Filled out the form and was not given a PIR code. Now 3rd day without bags and leaving London today to drive around with same clothes. Called a number of times and told different things, the bags have arrived and will be delivered….contact will be made, still waiting. Why can’t they just bloody email with updates. Need to know what’s going to happen to my bags when I am touring around the UK? Such appalling customer service. Biggest regret is I am flying back with them. Maybe start caring about your customers. I have been on hold for just under 2hrs and counting. Worse services ever",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 64,Terrible Airline to deal with,Emirates delayed flight in result I missed next flight where I paid extra for seat selections and Emirates refused to pay the money I spent on seat selections which I never got due to missed flight,Emirates,tripadvisor,"[Reliability, Empathy]" 65,Pathetic service. Luggage still not traceable,"This is regarding the recent journey my family undertook with your airline. On April 16, 2024, my family embarked on a journey from Delhi to Vienna, with great anticipation and excitement. However, our travel experience took an unexpected turn due to heavy rains in Dubai, resulting in the cancellation of our initial flight and subsequent rebooking on a later one. Regrettably, upon our arrival in Vienna on April 17, we were surprised to discover that our luggage did not accompany us. Understanding the challenges your team faces during adverse weather conditions, we remained patient in the hope that our belongings would arrive safely. However, it has now been six days since our luggage was checked in at Delhi Airport, and its absence has become increasingly distressing. What compounds this situation is the critical nature of the items contained within our missing luggage. Vital medications essential for the well-being of my aging parents, aged 59 and 67, are among the belongings they have been deprived of for the past six days. Their health is of uttermost concern, and the absence of these medications poses a significant risk to their well-being. Furthermore, our clothing and personal effects, including essential items for daily living, are also contained within the missing luggage. As a result, my parents find themselves with only one set of clothing each, enhancing the discomfort and inconvenience they are experiencing. I implore you to consider the gravity of our circumstances and prioritise the process of locating and delivering our luggage to us at the earliest opportunity. Your cooperation and prompt action in this matter would not only alleviate our current predicament but also demonstrate your commitment to customer care and satisfaction. In the unfortunate event that our luggage remains unaccounted for and we are compelled to incur additional expenses during our stay in Vienna, we would be compelled to seek reimbursement for any necessary purchases made to mitigate the inconvenience caused. Thank you for your attention to this urgent matter. We eagerly await your swift resolution and the return of our belongings. Warm regards, Dr. Shubham Gupta",Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 66,Missing baggage not even loaded on my flight,"Flying to and from Dubai I experience 3 hour delays both ways but my recent flight from Dubai to Birmingham had to be the worst. On the 19th April I traveled from Dubai to Birmingham on an Emirates flight. Upon my arrival in Birmingham, I was dismayed to discover that my checked baggage did not accompany me on the flight. Despite waiting at the baggage claim area, my bag did not arrive, and it became evident that it had not been loaded onto the plane in Dubai. Immediately upon realizing the situation, I promptly filled out a lost baggage claim form with Emirates staff at Birmingham Airport, providing all necessary details regarding my missing baggage. However, despite my efforts and the assurances provided by your staff, I have yet to receive any information or updates regarding the whereabouts of my bag. I have sent numerous complaints on your emirates app and still heard nothing. Your customer service number does not work and I’m unable to speak with anyone from Emirates. The contents of my bag are of great importance to me, and its absence has caused considerable inconvenience and distress. I have heard nothing about the update to locate and expedite the delivery of my missing baggage . The final straw has to be you are updating customers to go to the airport and collect their own baggage . Everyone should be compensated and you have failed us all .",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 67,Mismanagement,I arrived at Dubai on 17 April and was stuck at airport. I was surprised that world’s best airline do not have any arrangements. No body was there to help passengers. A huge crowd without any direction. I reached my destination but still suffering for my baggage which till today i don’t have any update. I went to airport but no body wants to help.,Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 68,"What a Joke! If this is one of the best airlines in the world, then God help us!","I don't know even when to start. Let's start with London. Flight delayed, no explanation, cabin crew fairly rude and the service overall basic. Yes, the aircraft is nice, and the film selection is good, but that can't replace everything else. My first time with Emirates, what a disappointment! Customer service is inexistent. We had an energy and had to contact them. No UK or UAE number ever worked. Last try, I stayed on the line for about 2h and no one picked up. Going back home, the service was just event worse than coming. There's so much to write with soo many things going wrong, but I can't even be bothered to write it all as they don't deserve my time. DEFO not in the top of best 4 airlines in the industry. They wish!",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 69,Horrible airlines,"My daughter travelled to barcelone today and she reached Barcelona she hasn't received her baggage.we have try to connect with the help line number and we kept for hours online but couldn't connect to baggage desk.such a horrible experience with the emirate flight and help line staff unable answer any queries. If they can't answer customer queries what is the fun of running international airlines??? We are worried a lot because she was all alone in unknown country without anything,it's highly irresponsibility of the emirate airlines.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 70,Delayed Luggage support telephone number not working!,"This review is the first of 2 & focuses on the luggage. The second review will be written in a couple of months when I return home. On 17th April our connecting flight to Birmingham was cancelled due to the extreme weather event. I managed to get on a rearranged flight 19th April 2024. I asked at a check in desk and was assured my luggage was on the rearranged flight. It wasn’t. At the time I was in Birmingham it was still on Concourse A at Dubai (note that was where we landed on the first leg of our journey, our rearranged flight departed Terminal B). On arrival in Birmingham there were already hundreds of other cases from previous flights waiting to be forwarded to their owners. They were on the floor of arrivals between the carousels. I filled in a claim form at Birmingham and very quickly received 3 emails confirming my claim had been accepted, luggage found & the flight it was due to arrive in Birmingham. I was actually given a phone number but that doesn’t work. I was also advised once it arrived I would be notified. It is now 21st April 2024 My luggage arrived in Birmingham on 20th April 2024 at the nominated time but I have not heard a thing & I cannot ring them. I will update this review as I hear anything new.",Emirates,tripadvisor,"[Reliability, Responsiveness]" 71,Emirates / DXB,"We cannot fight nature ,all understand that . But Emirates are not prepared for even a smaller issue ,far away for them being able to deal with what happened this week in Dubai. Very,very poor customer service ,no extra staff being allocated even 24 hours post the end of the storm ,when roads and runways clear… Over 5k people left to que in chaos instead of being coordinated by staff and corridors to be made towards each desk,so a minimum order could be maintained . No information ,no updates ,basically no communication . Again,we all understand that bad weather conditions can affect infrastructures and patience is required in situations like this from everyone . But Emirates…just a big ,expensive name for passangers ,not prepared for any unfortunate situation . Apart of being fancy dressed in their uniforms ,staff not helpfull at all ,what we could get of them was very basic and generic info ,not realist updates or quidance.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 72,Avoid Emirates Airlines at all costs,"My recent trip was a nightmare. Despite bad weather conditions, they persisted with the flight from Madrid to Dubai, where I had a connection to Kuwait. Instead of canceling, they diverted to Abu Dhabi and kept us inside the plane for over 7 hours. There, instead of organizing flights to our final destinations or accommodations, they transported us by bus to Dubai Airport, exposing us to danger on flooded roads. Upon arrival around 20:30, we discovered flights were suspended until 07:00 the next morning, yet Emirates still sent us there, offering no support or guidance. The flight to our final destination, scheduled for 13:20 on Wednesday, didn't arrive until 3:40 on Thursday. Passengers were left in distress, and the Emirates staff didn’t show up to offer help, food, or water until 07:00 the next morning. Most of the luggages were lost, and I'm still waiting for mine, even though more than 2 days have passed with no assistance in sight. The disregard for passengers safely and wellbeing demonstrated by This airlines is UNACCEPTABLE. Don't risk it with Emirates - choose a safer, more reliable airline for your travels.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 73,Worst experience ever.,Currently my relative is traveling in Emirates flight but this guys are not providing hotel while travelers reaching hotel. As Emirates has not done payment to hotel. Which kind of services are these after paying hefty amounts of money to Emirates. And you guys are providing this kind of services. Travelers are waiting in the lobby of hotel. And you guys have no time for providing services as you guys must be busy in doing only advertisment of Emirates.,Emirates,tripadvisor,"[Responsiveness, Assurance]" 74,Worst Airline Ever,"My return journey was from Dubai to Colombo on 16th April. Unfortunately due to bad weather my flight EK 648 was cancelled on that day. I was alone with my two toddlers who are 3years and 4 years. After flight got canceled and wasting morethan 7hrs in the airport, they sent me and two kids to far away hotel from Dubai airport called Lapita Dubai resort and parks, which had more than 2hrs drive from Air port. They had arranged only one day stay in the hotel and asked us to pay and stay so we can reclaim from emirates, which is totally a lie. Me and my uncle had to argue lot with the hotel staff to arrange the stay for next day with two kids until Emirates send me a reschedule flight. No one from emirates came to pick us from the hotel they dropped. So with the help of my husband and uncle we managed to arrange our own transport to Dubai Terminal 3. As per the reschedule flight details EK648 supposed to take off on 18th April 04.10pm but in real it departed from Dubai on 19th April after 7.45am in the morning. It was totally a nightmare to spend more than 15hrs in an unorganized airport with two little kids. Best part is they told us flight is delay due no pilots, no foods, cabin crew and bla blaa..also they just gave us some small biscuit pack and a juice as food in the flight. Emirates has the worst staff and customer service with mean attitudes. Also they issued boarding passes with different seat arrangements knowing that my toddlers are below 4 years. Worst air line ever. Nothing good to say , they have not trained for emergency situations. And other worst thing is boarding pass was issued 15mins before the gate closing and asked me and little ones to rush to the gate. Dubai and emirates have treated me in a very bad way during the unexpected situation created due to bad weather. They did not even care that I was alone with kids.",Emirates,tripadvisor,"[Tangibles, Reliability, Empathy]" 75,Poor service at dubai airport,No update prior to travel when the Dubai airport is in total chaos.. No care provided for elderly while waiting for 12 hrs delay. Now affecting their health.,Emirates,tripadvisor,"[Responsiveness, Empathy]" 76,Emirates Airlines abandoned us - even though we had checked in on line and paid for pre-booked seats.,"Emirates - utter disgrace how we were treated !!! This is a lengthy read but I’m sure typical of what others experienced with Emirates Airlines recently. Emirates Airlines clearly has NO CONTINGENCY PLANNING. We received email 17th April inviting us to check in on line for flights on 19th April EK657 Male to Dubai and EK9 Dubai to Gatwick. We checked in on-line 17th April for both flights, seats had been previously purchased as pre-booked. Confirmation received from Emirates that on-line check-in successful. Departed resort at 05.30am 19th April for 09.15 flight EK657 Male to Dubai. At Emirates bag drop Male airport at about 07.00am the Emirates check-in clerk said that Emirates would only accept our bags for Dubai if we accepted that our flight ended in Dubai and that Emirates had no further travel responsibility for us. We said to Emirates we had flight EK9 booked and confirmed for the same day of 19th April. Emirates clerk said that there were NO FLIGHTS leaving Dubai on 19th April. We said what are we supposed to do in Dubai, and Emirates clerk said it would be down to us to find a flight with whoever we wanted and it would be down to us to find accommodation and get food etc… We said to the Emirates clerk that it was down to them to get us to our final destination. The Emirates clerk disagreed and kept repeating that Emirates would only fly us to Dubai and then in effect abandon us. With this we kept repeating that Emirates had to get us to our final destination and in the end the Emirates check-in clerk took us to the Emirates reservation desk at Male airport. That clerk spent a long time on his phone and looking at his computer. He said there were no flights out of Dubai. We pressed him that Emirates had an obligation to get us to our final destination of London Gatwick. Eventually he suggested a flight on 27th April - he did not say what time, what flight number or even where the flight was going. That was 8 days away and we said what about accommodation and food. The Emirates clerk said it was not Emirates problem and we would have to arrange all accommodation and food ourselves. Meanwhile and whilst these conversations were taking place and at least half a dozen power cuts at Male airport it was announced over the airport public address system that there would be no check-in of any travellers to Dubai who had onward flights from Dubai. The announcement also said that anyone flying to Dubai was required to leave the airport building due to overcrowding. So if you had no onward flight (which nobody had) you would be ejected from Dubai airport with nowhere to go and no way of knowing how or when you could fly out. We asked Emirates about arrangements with other airlines (British Airways, Etihad, Qatar, Singapore Airlines) and the Emirates clerk stated they had no arrangement with these airlines. It starts to become increasingly apparent that Emirates has no contingency planning or disaster planning in place. At this point we were now stranded at Male airport with Emirates Airline effectively washing their hands of any travellers going to Dubai who had onward flights. At this point also Male airport had rapidly filled with travellers not being able to start their journeys. When we had arrived at about 06.30 it was reasonably quiet - by 10.30 there were people everywhere and a lot getting impatient and upset, many with families. It was clearly very distressing for some. We therefore had no choice but to look at other airlines and managed to book with British Airways for 21st April at a cost of $2,700 for 2 economy tickets. This flight is to T5 Heathrow whereas our car is parked at Gatwick North, so our inconvenience will not end when we get to London. For accommodation we made contact with the resort we had been staying at (Eriyadu) and they very professionally arranged to get us back from the airport and has provided accommodation for 2 nights - all at an additional cost to us of $860. Emirates Airlines has to be named and shamed for an utterly contemptible and disgraceful service. They have made a small fortune in the airline business and have failed miserably when so many of their customers needed them to perform. There should be wholesale dismissals within Emirates for complete and utter incompetence, along with the highest possible corporate fines for gross negligence. My battle will continue with Emirates to get my expenses reimbursed.",Emirates,tripadvisor,"[Reliability, Assurance, Empathy]" 77,My experience is terrible,"I’m so sorry that i choose emirate flight for my vacation , it was my first experience with emirate and the last one. The customer service was terrible.",Emirates,tripadvisor,[Assurance] 78,Worst crisis handling I have ever seen,"I was supposed to fly with EK125 from Dubai to Vienna on the 18th of April at 15:55. Now OK, the storm which hit Dubai on the 16th was bad and flooded the airport which led to the closure of the airport. A huge amount of flights were cancelled and I assume that there was a huge backlog of passengers waiting to board. I was informed by Emirates in the morning that the flight will leave Dubai at 20:15. To cut the long story short, it was constantly postponed before finally, 23:45, preparations were made to board. After midnight we were informed that the flight is cancelled. Throughout all these hours there was NOBODY at the gate, NOBODY who gave any info or update. We were sent away from the gate without any information. Nobody even used the microfone to properly communicate. Families with small kids were left completely unattended with no guidance whatsoever. Unaccompanied young mothers with two snall kids were desperate. Emirates did not care. I am a Gold card holder with Star Alliance and travel the world for business. I have never seen such unprofessional crisis handling. Shame on you Emirates. I went straight to Abu Dhabi and now fly out with Etihad, which I can highly recommend. Emirates is expensive and not handling passengers correctly.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 79,Horrific and inhumane,"Shortest service ever, treat customers like dogs. Never experienced anything like this. Suitcases lost as well and no one to be reached",Emirates,tripadvisor,"[Responsiveness, Assurance]" 80,Communication is Key!,"Very mixed review regarding the cancellation of flights to Dubai today. At the airport was greeted by an incredibly slow process and got to the counter to be told there was nothing that could be done to help me rebook. The staff at the airport were very unhelpful as they could've avoided the hour long wait in line before telling me that no flights were being rebooked today. And for some reason there were 12 staff and only one of them was rebooking flights. However, they ended up giving me accomodation for the night and the Emirates office in Lisbon was incredibly helpful in rebooking me on a flight for tomorrow. I understand that no one can predict insane weather events but the airport staff definitely need to communicate more so customers can understand what is going on.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 81,THE ONLY WAY TO TRAVEL,"From the initial phone call to make the booking up to and including the day of travel everything was professional, courteous and efficient. I needed to organise wheelchair assistance at the last minute and this was confirmed almost immediately, then was waiting for me at every point. The Business Class Lounge in Perth was just beautiful and the Goat Pie was the best I have ever had as well as the Mushroom soup. The trip was enjoyable and the comfort level was outstanding especially as it was such a long flight. We will definitely travel Emirates again as we could not fault it.",Emirates,tripadvisor,"[Tangibles, Responsiveness, Assurance, Empathy]" 82,Dishonest and money hungry Emirates,"Made a reservation online choosing business class promotional fare Completed all the information and the system gave me a tech error after paying I called the 800 number provided This number drops after the first ring Called another number and spent over 30 minutes They transferred me from one person to another one including a manager They said that my confirmed trip ticket was not issued since my fare was not accepted They also said that any charge would not be refunded only given as a credit Funny that they have a policy that you can cancel at no charge within 24 hours My cancelation was in only a few minutes and in fact the ticket was never issued Nevew seen such unloyal and dishonest behavior I will never fly Emirates again I do not recommend Emirates",Emirates,tripadvisor,"[Responsiveness, Assurance, Empathy]" 83,Boarding Zone 8,"Backstory: I live and work full-time remotely from Tennessee, and my office headquarters is in Illinois. I fly monthly to and from Illinois with Allegiant to attend meetings for a few days. I love Allegiant's affordable pricing, direct flight availability, and the days which they fly work perfectly for my schedule. Issue: For the past several months, regardless of how I book, when I book, when I check in, etc., I am being placed in boarding Zone 8 over and over again. Boarding Zone 8 is the very last boarding group, and I have frequently been the last person on the plane. Sometimes the gate attendant doesn't even call for Zone 8, they get to Zone 7 and then say ""anyone else can board now."" This is an annoying issue because I typically will book my seat in rows 1-3, and by the time I board all of the overhead bin space near my seat is completely full. I am then forced to put my carry-on many rows behind my seat, which can make de-boarding a nightmare. I've spoken to a customer service agent on the phone, and emailed with Customer Relations. Their suggestions to me are to 1) pay extra for Priority Access or 2) get the Allegiant credit card which automatically comes with Priority Access. They iterated to me that Priority Access will allow me to board in Zones 1 or 2, after service members and families with children. After Zone 2, it is allegedly random which boarding group you are placed in (or so I'm told). I have sent them many prior boarding passes and confirmation numbers, all proving I've been placed in Zone 8 for - at least - the last 10 flights in a row. If they are random, what are the odds of that? Firstly, I do not want to have to pay extra for priority boarding *every* time I fly, because as I mentioned, I fly often. Secondly, I do not want another credit card, regardless of the benefits, especially since Allegiant's card has a yearly membership fee. I simply would like the ability to be placed in Zones 3-7, not 8. I am wondering whether I am doing something wrong in booking, check in, or otherwise that is causing this to happen, and their customer service has been unhelpful to say the least. Any recommendations or information someone could give me would be greatly appreciated. Thanks!",Allegiant,reddit,"[Responsiveness, Assurance]" 84,Anyone successfully unsubscribed from the Allegiant marketing emails? Unsubscribe links broken for me.,"When I try to unsubscribe from the Allegiant emails, the links do nothing. I can get to the page with the unsubscribe links but they don't work (also, it seems you can only get to the unsubscribe page via the link in an email, I can't find it through logging in to their website). I've emailed customer service multiple times, they said there is nothing they can do. I asked to have my account shut down, they wanted me to go through a convoluted process to ""dismiss"" the $3.56 I have in rewards before they'll shut it down. Best I've been able to do is ""mute"" the emails for 6 months at a time. I'm nervous to just block the marketing emails in case it messes with trip details. Any ideas?",Allegiant,reddit,[Responsiveness] 85,Has anyone traveled with a dab pen? ,Everything I'm seeing says that tsa doesn't care about taking smoking devices as long as they aren't in a checked bag. We are traveling from Oregon to Vegas and weed is legal in both states (Ik that doesn't matter) I just want to know if anyone has done it before and if there was any trouble? Any suggestions? ,Allegiant,reddit,[NA] 86,How to Print Boarding Pass,TLDR: I won’t have service and need to print out my boarding pass so I can pass security and get on the plane. Please help!! Idk if I can just print the QR code or what. My flight is tomorrow morning,Allegiant,reddit,[NA] 87,Got this Allegiant credit card offer today,"URL: https://www.reddit.com/gallery/1bvde56 Thumbnail: https://b.thumbs.redditmedia.com/WjSzy3k7eHZ4suhBEfAkeciZ0mfXjhRvPH7cCXkPf0g.jpg ",Allegiant,reddit,[NA] 88,Won’t refund car reservation cancellation gives a voucher instead ,"One of the most corrupt business practices in the industry. I will never use this unprincipled airline again. There are several number of airlines to choose, do not make the mistake of using Allegiant Airlines ",Allegiant,reddit,[Assurance] 89,What happens when Allegiant diverts to another airport 400 miles from your destination?,"Just heard a story where a friend’s family was flying home from vacation, but due to heavy fog, they diverted to another airport 400 miles from their destination. I haven’t been able to get the full story from them yet - but it sounds like no attempt was made to get them to their actual destination and they ended up flying back to the airport they just came from and because Allegiant only flies on specific days they had to buy tickets on a other airline to get to their actual destination and back to work on time! So they have no commitment to actually get you to your destination? And they would have had 200-300 people at the destination, waiting to get on the return flight…since Allegiant does all those turnaround flights and it was early in the day. So they just cancelled all those people? If these people had rented a car to drive to their home airport - would Allegiant have reimbursed for that ? And what if there was unaccompanied minors on the flight? Who takes care of them???",Allegiant,reddit,"[Reliability, Responsiveness, Assurance]" 90,Is trip insurance worth it?,Is it worth the extra money to protect my trip? Has it ever came in handy for anyone? Feeling a bit conflicted about it ,Allegiant,reddit,[NA] 91,Zone 7-8,"On a recent flight, I’ve bought tickets for row 3 one way and row 6 the other. I get put in boarding zone 7 one time and 8 the other. So basically, no overheard room left since I’m the last to board. What row would let me board earlier and not end up with my bags halfway back the plane without having to get priority boarding.",Allegiant,reddit,[Reliability] 92,"Creative Routing on Third Party sites, but can't book directly?","I searched on Kayak for a good flight from DC to Austin, TX. While investigating, Kayak offered a deal from a third party site that showed a return route on Allegiant that went from AUS-AVL-BWI on the date I needed. I decided to check Allegiant's site to see if I could book this route directly. AUS-AVL-BWI was not available to book directly through Allegiant. I called Allegiant and I think I confused my poor phone rep with what I wanted to do. He basically said ""We're not going from Austin to DC that day."" I asked him about the routing the third party site was able to come up with, and he said he couldn't replicate it because it was third party site, not their system. This made me want to bang my head against a wall. Because if whatever technology this third party site was using allowed them to find a route with a connection that served my needs, why couldn't Allegiant's system? They were basically saying that a third party's software is better at serving customer's routing needs than your own internal system. And before you ask, it wouldn't let me book AUS to AVL, then AVL to BWI. I couldn't put two flights in my cart at once. So a couple of questions: What are the best ways to find ""creative routes"" with Allegiant? (i.e. Routes that are seemingly unavailable on their site, but allow a flyer to get what they need, on the day they need it.) And, when I do find a ""creative route"" I want to take, is there a better way to communicate what I want to do to the Allegiant reps in order to get them to help me book directly? I do *not* like third party sites to book. Hope this makes sense. Happy to clarify in the comments",Allegiant,reddit,[Tangibles] 93,Can I bring my skateboard? ,Can I bring my skateboard attached to my booking as my personal item and keep it on the floor? ,Allegiant,reddit,[NA] 94,Do you guys think I could make my Allegiant flight?,"It's my first time booking ""connecting"" flights manually and I want to know if there's enough time, or if there's anything I should be wary of in regards to Allegiant. I'll arrive at LAX at 12:30 PM (from Japan), so I want to book a 2:37 PM flight to my hometown (domestic) from LAX. I've googled and apparently they are located in the same terminal. Do you think that's enough time to get off the plane, get my baggage, and be on my way to my next flight? I've never been to LAX, and I've never flown with Allegiant. Is there anything I should know? Is it too risky to book that flight?",Allegiant,reddit,[NA] 95,Change fees,"Anyone ever changed a flight on Allegiant and not been charged a fee I doing so? ",Allegiant,reddit,[NA] 97,Just Allegiant things ,"Traveling today on allegiant, last night they texted us telling us we needed to arrive at least 3 hours prior to departure because they anticipate significant wait times at security…. We arrived 4 hours prior, and they refuse to check our luggage until 2 1/2 hours before flight. So now we get to hang out for an hour and a half with no where to sit and the woman at the desk was rude and condescending as if it wasn’t the airline who told us to be here early. Just allegiant things. ",Allegiant,reddit,"[Reliability, Assurance]" 98,AirTag ?,"Are AirTags not allowed with Allegiant airlines? I’m currently waiting at the airport . The couple before me was asked to retrieve their AirTags from their checked luggage. I was asked if I had one as well. Allegiant website explains batteries containing less than 2 g of lithium are allowed. AirTags have 1. Why would they do this ? https://www.allegiantair.com/sites/default/files/pdf-files/RestrictedArticles_072721.pdf ",Allegiant,reddit,[Assurance] 99,Don’t pay for a Carry On bag,"Just flew into PIE today and we prepaid for a carry on and a checked bag. When we were at the gate, we say that 80% of the 20” rollaway hard case luggage didn’t have a carry on tag. There was a constant announcement about only being allowed 1 personal item. But as people were going through the gate check with their larger carry one, everyone was being allowed on the plane (free carry on). There was only a handful of those bags with a tag. Then we got on the plane (we had seats up front) and all the overhead bins were full of these free bags and they put my bag in the back of the plane (not sure why I paid extra to sit up front). When I questioned the flight attendant, she said it’s something I need to talk to the gate agent about. BUT I’M ALREADY ON THE PLANE. So lesson learned for me is NOT to prepay for a carry on as the gate agents clearly don’t want confrontation and allowing everyone to break the rules. If you can’t beat’em, join’em Edit - on our return flight, we did notice that the Gate agents were checking so well done",Allegiant,reddit,[Assurance] 100,"Welp, checked baggage has to be under 40 lbs starting in March","In case you didn't notice, the Frontier checked baggage weight limit is changing from 50 lbs to 40 lbs starting March 1. Yikes. I don't know if they have made changes to other baggage sizing (or weight) policies. Heads up to double check your baggage sizing next time you go to book!",Frontier,reddit,[NA] 102,Frontier horror story,"Background this was for Frontier airlines flight from Orlando to Punta Cana on April 24, 2024. Yesterday passengers were rejected at the gate because they did not have the physical version of their boarding pass (only mobile). According to the gate crew they had an issue with their system being down where they would only accept the physical pass not the mobile version. They made this announcement in the intercom a few minutes before boarding. Right after the announcement there was a huge rush to the counter for people to print their boarding passes and E ticket (Dominican republic requires this). Instead of waiting for everyone to print their boarding passes they opted to close the gate on a bunch of people waiting in line who didn’t yet have a physical version. It was one of them most rediculous things I’ve ever witnessed. We saw multiple groups of friends on vacation who got split up which was awful to witness. One was on the plane already quite frantic talking to her friend over the phone who was left at the gate and the gate crew shut the doors on her and would not reopen. According to her they ripped her boarding pass apart and basically said take the next flight out tomorrow. Others were left behind at the airport as well without any answers. The pilot got involved and tried to get them to open gates but the gate crew refused. The flight attendants were very nice but obviously had no authority in this situation to do much. It’s so crazy because these were paying customers who were there on time and had done everything right just to be denied. Not to mention all the fighting between the gate crew/pilot/flight attendants ended up wasting quite a bit of time. The time it could have taken to just let the people on and print their passes and e ticket would have been the same. They also had to physically remove the peoples checked bags which took more time then simply letting them on. I don’t necessarily know who’s at fault whether it’s frontier or the 3rd party gate agents Orlando airport hires to conduct business. However, let this be a warning to always get your physical boarding pass and double check if you’re flying international to always make sure you have your customs papers ahead of time. The airlines don’t care if you bought a ticket or inconvenienced you. ",Frontier,reddit,[Reliability] 103,I left my passport on the plane! What can I do?,"Two days ago, I accidentally left my passport on a frontiers flight. I have since filed a lost-and-found inquiry but Im very nervous about this item being missing. I know the exact location I left it, but everytime I use the contact support, they tell me to wait 45 days before contacting them. Is there an emergency number i can call or something? I neeed to leave the country for a funeral in two weeks and I cant without my passport.",Frontier,reddit,[Responsiveness] 104,Question,"I would like to know if the 120 bundle on my flight applies to both ways of my round trip flight? Nowhere does it mention that, They advertise 50 or so for a checked bag, I would hope it’s round trip. Thanks in advance ",Frontier,reddit,[NA] 105,Check in without ID,"So my girlfriend was robbed on her way to work. They stole her wallet which had her ID, SS card, and Birth certificate. We are planning to fly out to Las Vegas for Sick New World tomorrow. I had prepaid for both of our tickets under my name. She has no checked bags or checked carry on bags. We've been having trouble with the DMV or the USPS not delivering her new ID. She only has the temporary paper ID from the DMV. Will she still be able to board with only her paper ID? I've read online that if I check in on the app I just need to get her boarding pass. Is this true? Please help, neither of us are used to flying and this is making us anxious. Edit: we also have prescription meds, paycheck stubs, the police report when she was robbed, and a cash app card if that'll help. ",Frontier,reddit,[NA] 106,Entire flight got free hotels except me - stuck at airport at 11:48pm with 13 hour delay after waiting 5 hours ,"Flight delayed 13+ hours, all passengers were given out hotel vouchers staggered throughout the last hour. Haven't gotten anything, entire frontier staff left me and lied saying I would get a hotel. No customer service number, no help at all this is disgusting.",Frontier,reddit,"[Reliability, Responsiveness, Assurance, Empathy]" 107,Looking for Verde trading card :) ,Hi everyone! I flew my first frontier flight on the Verde the Quetzal plane and I’ve been looking for the trading card of him to commemorate it. Does anyone have a spare of him laying around that they’re willing to part with?,Frontier,reddit,[NA] 108,Seat purchase in advance?,"Hi All. This is my first time flying Frontier and I’m kind of anxious from everything I’ve read so far about the airline. I’ve flown budget airlines like Breeze before so I think I know what to expect regarding no snack/drinks and no carry on. I’ve heard Frontier overbooks flights and then causes people to get denied boarding due to this. Can this be avoided if you purchase your seat beforehand? I’m flying from RDU to San Juan for my birthday and just want to have as little stress as possible. (Might be impossible since I’m flying frontier but will try my best) Any advice is appreciated. Thank you!! Edit: I am also checking a bag",Frontier,reddit,"[Tangibles, Reliability]" 109,Can I have my laptop outside of personal bag?,"I have a small carry on, but I’d like to bring my laptop. Would it be okay to carry the laptop itself to use or would this count as a second item?",Frontier,reddit,[NA] 110,I like frontier ,"Been using them for a while. Sometimes the flights are super cheap, and I love that. Saves me a ton and gives me the opportunity to travel more. On the down side a lot of the flights are delayed but it is what it is for the price. ",Frontier,reddit,[Reliability] 111,Mostly positive review ,"I was so nervous for my first frontier flight after reading posts in this group but I’m here to report that all went (mostly) well. We got delayed 49 minutes flying the first flight of the day MBJ - ATL but ended up landing only 30 mins late luckily. Nobody checked our carry on luggage or personal items. But wow they’re definitely the most budget plane I’ve flown with, seats were so hard and thin and very small leg space. ",Frontier,reddit,"[Tangibles, Reliability, Empathy]" 112,Frontier flight routing?,"I wasn’t super interested in flying frontier anyway, after browsing this sub…but I have to ask, is frontier flight routine as screwy for everyone as it is for my local airport? I use Portland international (PDX), and fly to LAX regularly. Looked at frontier after finding this sub, as a morbid curiosity thing…PDX to LAX is a 2-3 hour flight, direct, for most airlines and flights, with an occasional random routing and short layover sometimes. EXCEPT with frontier! Every flight I found for frontier has massive layover stops, and yeah, the flight is as much as $100 cheaper, but also leaves me in airports in places like Minneapolis or Phoenix for 8-24 hours. Does anyone see that savings as worth the hassle?",Frontier,reddit,[Reliability] 113,Upfront Plus Seating,"Anyone tried the new upfront plus seating? If so, what was it like?",Frontier,reddit,[NA] 114,"SAN to DEN to PDX. 1 adult, 4yo and 8month old- questions","URL: https://i.redd.it/6xm1y362w6wc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/srcAowYDnc_Bdxoux6KH4RcB8rAIvqrkjSGePNFoa8A.jpg Images: https://preview.redd.it/6xm1y362w6wc1.jpeg?auto=webp&s=6daee363212d6ce1941f2526421b756e2aa0cd6e ",Frontier,reddit,[NA] 115,tpa systems down all day,"f9 couldn't sell tickets or perform check in services almost all day at tpa. the station lead or station supervisor contacted IT and never heard back. they had to manually write tickets for checked baggage too. what a piece of trash airline this is. they don't even care about the usability of their own infrastructure. I went twice to book tickets and at the end was told 'we're down for the night' which normally I wouldn't believe a word a contracted f9 employee tells me because they all lie when they feel it's necessary to do nothing but I do believe they were worthless to me tonight if I were in executive leadership I can tell you whoever is responsible for IT here wouldn't have a job tomorrow and if i found out anyone at the counter was lying they wouldn't have a job either this airline is a piece of work. low fares or not what knid of business especially an airline doesn't care about its own assets. amazing they can operate at all.",Frontier,reddit,"[Tangibles, Assurance]" 116,Any reason why row 12 exit row seats are $50 less than row 13 exit row seats?,"URL: https://i.redd.it/fqgdshbqhxvc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/sQNsg9dtwpy3SjUY2_zMyFOL_jp_sAUN6vtTkfFU0Pk.jpg Images: https://preview.redd.it/fqgdshbqhxvc1.jpeg?auto=webp&s=8ae4b643321afd5b90f03a4e0926216709627d94 ",Frontier,reddit,[NA] 117,Can I bring a big steel water bottle in my hand as well as my personal item?,Can I carry my water bottle in my hand or does it have to go in my personal item bag?,Frontier,reddit,[NA] 118,Checking in online ?,Do I have to check in right at the 24 hour mark? I’m chaperoning a field trip and will be chasing children at my 24 hour check in mark. If I push it off till later will that be a problem or should I get a friend to check me in online at the 24 hour mark?,Frontier,reddit,[NA] 119,Buying a ticket at the airport but forced to pay for seat selection?,"Has anyone had this happen? The agent added a $31 seat selection fee and when I caught it, I asked the agent and he became defensive and said the seat was added automatically and that there’s nothing he could do about it? ",Frontier,reddit,[Assurance] 120,Send boarding pass to passenger?,"I booked a flight for tomorrow and included a co-worker. Can I send them their boarding pass online? Or do we need to meet each other in the terminal? I suppose I could screenshot his boarding pass through the JetBlue app and share it that way. Would that work? Thanks",JetBlue,reddit,[Tangibles] 121,JetBlue Lowers Annual Revenue Forecast Stock Falls 16% for NASDAQ:JBLU by DEXWireNews,"URL: https://www.tradingview.com/chart/JBLU/pnrPx9FX-JetBlue-Lowers-Annual-Revenue-Forecast-Stock-Falls-16/pnrPx9FX ",JetBlue,reddit,[NA] 122,Short checking ,I’m flying from Paris to JFK in New York. New York was only meant to be my layover but i decided to just not get on my flight home and to stay in New York. Is it possible to check my bag to only my lay over? ,JetBlue,reddit,[NA] 123,JetBlue Gateway Select 2024,Has anyone received the assessment? I paid 2 weeks ago and still haven’t received anything…,JetBlue,reddit,[Responsiveness] 124,Issue with True Blue sign up,"Hello, has anyone else had an issue when trying to sign up to True Blue? After I upload my address, phone number, etc... and click on sign up i get an error that doesn't say anything at all: &#x200B; https://preview.redd.it/52asrxxe54wc1.png?width=3757&format=png&auto=webp&s=588969659fd266545b05bc46cb8ef71167aca085",JetBlue,reddit,"[Tangibles, Reliability]" 125,Plane!,"URL: https://i.redd.it/tbeuob3eb0wc1.jpeg ",JetBlue,reddit,[NA] 126,Hiring ,Anybody know how long take to be hired in JetBlue ? I apply for Airport crew in March and the application only said : under review. Anybody had any experience about the hiring process and timeline. ?,JetBlue,reddit,[NA] 127,App issues,Anyone else having so many issues with the app? ,JetBlue,reddit,[Tangibles] 129,JFK terminal 5,Can someone kindly tell me if the TSA pre is located at the end of the terminal or at the beginning. Just trying to figure out where I should get off the Uber - stuck in some bad traffic this morning thanks.,JetBlue,reddit,[NA] 130,Do Perks Use Up Tiles?,"If you choose a perk, do you lose the tiles you've accumulated? I have 22 tiles and can choose 2 perks. If I choose the 2 perks, do my tiles go back to 0?",JetBlue,reddit,[NA] 131,JetBlue can't fix their own plane,"It's nuts. Flight got cancelled because they took 4 hours to fix a tire. Manager have is any info then cancelled the flight. They said it would be fixed the next day, so they put us up in a hotel and told us to come back for a 3pm flight. Now they just told us the plane is not fixed. They are providing no status or help getting customers to their destination. I'm no longer a customer. Others may want to consider the same. ",JetBlue,reddit,"[Reliability, Responsiveness, Empathy]" 132,Flying with a child,"I'm trying to buy tickets for me and my 3-year-old, but I guess they aren't allowing children on the flight I'm trying to book This is really the only flight I can take because of the price. If I buy the ticket for a 12-year-old will I get in trouble?",SpiritAir,reddit,[NA] 133,Flight Cancellations Due to Weather,"Hey all, I’m only posting here because I’m flying spirit out of St. Louis on Friday, April 26th to Las Vegas. My flights leaves at 2:48 PM. As of now, they’re calling for rain and thunderstorms. I know the midwest and how weather can change, but it’s supposed to start storming around the time my flights leaves. What’s the likelihood of them cancelling my flight? ",SpiritAir,reddit,[Reliability] 134,Family emergency and low on funds. Any way to get a discounted ticket ?,Ok so I'm 21 f in pa. My family moved to central Florida recently I had to stay back to finish my last 2 months of probation but A emergency has come up I gotta get to my family my dad was in a really bad wreck . So I was wondering if anyone knew of any promo codes or has an unused vouchers or if I can buy points from someone at a discount any advice really. Or if you know of a cheaper airline. Really anything I'm already aware of it being cheaper at the counter but is there anything else ?,SpiritAir,reddit,[NA] 135,Application Glitching,"When I try to buy a ticket, I get all the way to payment then it crashed... Anyone have this issue.",SpiritAir,reddit,[Tangibles] 136,Left Item on Plane Ever Returned?,"I left my kindle on a plane on Thursday. I realized about an hour later & submitted a lost item ticket. Has anyone gotten their item back from a lost item ticket? I’m honestly just trying to decide how long to wait until I buy myself a new one. Dumb mistake get, dumb prizes. ",SpiritAir,reddit,[Responsiveness] 137,I just won my seat bid for first class. Is it worth it?,I paid $17 extra for the first class seat ,SpiritAir,reddit,[NA] 138,Using points from Pool,"Does anyone know how to use pooled points? When I try to book a flight with points it tells me I don't have enough and need to buy more or pay cash. My individual points aren't enough, but I have more than enough in the pool. ",SpiritAir,reddit,[Tangibles] 140,Will Spirit charge me for bringing this backpack?,"URL: https://i.redd.it/x76gmqoc9puc1.jpeg Thumbnail: https://a.thumbs.redditmedia.com/JQBE-AcVxy8vojXad8IMOL41A_UyoEFN_z-z1LW6Sf0.jpg Images: https://preview.redd.it/x76gmqoc9puc1.jpeg?auto=webp&s=ca800b37658f21f363e74d67324d3dd633f2440b ",SpiritAir,reddit,[NA] 141,"Losing Gold Status after booking but before departure, flight impact question","I booked a flight tonight for July 4th-13th 2024. I have my Gold Status through May 1st, 2024. I went through and marked that I had a checked bag, and a carryon, and picked my exit row seats, and it didn't charge me for anything. Since this is a business trip and I have to budget for the travel, I need to know if I'll get hit with a checked bag fee or if they will honor everything as if I'm Gold since it was booked while I was gold. ",SpiritAir,reddit,[NA] 142,LAX —> SAT 4/10 delayed 16 hours,"URL: https://i.redd.it/rghn577if9uc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/6xWJq-yTHF4rMhu5QMZXdN2SqpdcK4OxO_99H3orqxs.jpg Images: https://preview.redd.it/rghn577if9uc1.jpeg?auto=webp&s=565221a3d9d3d17c7e709b219d3f6d5643143d98 ",SpiritAir,reddit,[NA] 143,Spirit with onboard pet experience ,"I’ve been flying with my cats in the same carrier (they are small cats) via Spirit this year and wanted to give my experience and thoughts for anyone else looking to bring their pets onboard. First be sure to add the pet when you book your flight also when checking in online add it again to your ticket or make sure it’s there. You are allowed one pet carrier per seat purchased. They only allow a certain number of pets per flight so book early if possible. Next, be aware when checking in for your flight that you will not be given a ticket but told to see an agent. Seeing an agent is a totally different line than bag check line usually. If there is someone directing line traffic tell them you need to see the agent about your pet and they often move you to a faster line. If you are checking a bag this agent will help you with that too. Once you have your paper tickets from the agent head to security. You will have to take your pet out of the carrier through the metal detector and the bag will go through X-ray. I always announce to the TSA agent that I have a pet. If you have a pet who can’t handle being out of the carrier be sure to leave an extra hour to request a private room for security. My cats do ok. I have them both on a leash and harness, take them out, put one in each arm, and carry them through then as the carrier comes out of X-ray put them back in the bag. My first time one of my cats fully peed on me. 🫣 I recommend traveling with some paper towels, zip lock bags and wet wipes JIK! Once at your gate I request from the gate agent an extra time or early boarding since I have pets to manage. Getting on the flight the agent will verify verbally that you have a cat as you get on. At some point your flight attendant might verify with you too. With Spirit I HIGHLY recommend booking a big front seat. The carrier fits under between the two seats. I had to take a flight recently where there were no big front seats to book. It was a short flight so I did it. It was terrible! My feet didn’t fit with the carrier taking up under my entire seat. I was very grateful that the flight attendant knew there was one spare middle seat on the plane and moved me there so my carrier could go under that spare seat. I’m not sure I could have flown otherwise. I’m 5’9 and there just isn’t much room! You cannot sit in an exit row with a pet. Spirit has been amazing to me and my pets every time I’ve flown. Besides helping me with seating, they once gave me a free water so I could syringe some water into my cat who on a longer flight needed more than I brought. I was going to buy it but they just gave it to me. I don’t need to drug my cats but you can always see a vet before and request a sedative. I bring syringe and water for longer flight to force water into them. I have pee pads, ziplocks, wet wipes, and a few wet treats like Churu. The carrier I use is the SturdiBag 18x12x12. It’s big enough but also has the ability to smash down in every direction and is 100% washable with lots of air vents. Hope this helps someone!",SpiritAir,reddit,"[Tangibles, Responsiveness]" 144,Is there any way to keep my Spirit Gold?,"Hey everyone - I was able to get Spirit Gold status in May 2023 because of a limited time status match they had. This has made flying Spirit extremely tolerable, especially as I have to go between NYC and Los Angeles fairly often. However, it seems like the deadline for spending $5000 on flights (which is a ridiculous amount) was last year, and not in May when my status is set to expire. Is there anything I can do to redeem this status besides somehow spending this amount, or getting the credit card and spending $50,000 in less than a month? Thank you everyone. ",SpiritAir,reddit,[NA] 145,Bids on BFS and/or Exit Row Seat,"When you place a bid on the big front seat, do you also place a bid on the exit row seat? If so, does Spirit Airlines treat the BFS as priority and award an exit row seat at the last moment? I've only ever bid on the BFS because of not knowing what Spirit will do with bidding on both the BFS and exit row seat at the same time. ",SpiritAir,reddit,[NA] 146,Flying with Infant ,"We are flying from DTW to MCO with our son that will be 8.5 months at the time. We aren’t checking anything other than a stroller and just packing in “personal items” for our 2 day trip. The website isn’t super clear on how big the diaper bag can be. Does anyone know if it’s limited to personal item size or can it be carry on size? It shouldn’t be an issue, but if we have one bag that’s a bit too big I’m hoping we can claim it as the diaper bag and not have to pay! ",SpiritAir,reddit,[Tangibles] 147,BDL-SAL via FLL Nightmare - Compensation?,"It was my first time ever flying Spirit out of Hartford, CT. I booked a one way ticket BDL-SAL with a stop in FLL. My layover originally was 2.5 hours. We were supposed to leave at 5:20pm originally. Got to BDL, flight was first delayed 1 hour, then 2. We finally board and sit on the runway for 2 whole hours. At this time I already missed my connection. Which I thought was still okay because I could get to FLL and then take an Uber to MIA and then fly to SAL from MIA (which has like 5 daily flights). Well, they bring us back to the gate and at the counter the agent told me that the same flight the next day is already overbooked. I was very polite, considering the shit storm of Karens that were about to talk to her. I felt so bad for the staff. At this point it's 10PM. I HAD to get to my destination in SAL for a Dr's appointment urgently so I ended up cancelling my flight entirely and having to rent a car from BDL and drive to JFK (2.5 hr drive) to catch another flight with another airline entirely directly leaving at 3:30AM. It would mean I can still make my appointment at 10AM the next day since I'd arrive at 6AM SAL Time. They were unable to book me in another flight within 24 hours and I had to spend $ out of pocket to get to my destination on time. Is there any way I could get compensation in this case?",SpiritAir,reddit,"[Reliability, Responsiveness]" 148,Review of Spirit flights 8/10,"two weeks ago I flew from Atlanta to LA and Vegas to Atlanta. 1st leg of the trip was fine, my bid for a big seat was not accepted. So instead, I walked to the counter a couple of hours before the flight and asked if there were any upgrades. I got an exit row for 25. The flight was on time and didn't have any problems. The only inconvenience I had was one of the people on my row kept complaining about how ghetto the flight was. As a reference, this person had a fake Gucci bag. Flight from Vegas to Atlanta was delayed for about 20 minutes which again was not a big deal since they had sent a notification in Advanced. On this flight, I was able to snag a Big seat for about 20 dollars. I was very tired since this was a midnight flight so I slept for a good portion of this flight. on both flights, I had a personal bag and carry-on. I paid for everything that I needed in advance as suggested by everyone. The only thing I would do differently is get wifi for the longer flight. overall spirit was a good experience, I didn't fault them for some of the things they can't control like the people on the flight. on my 2nd flight, a guy was trying to steal someone's big seat but they fixed it. &#x200B;",SpiritAir,reddit,"[Tangibles, Reliability, Responsiveness, Empathy]" 149,PLEASE CLICK HERE BEFORE POSTING | /r/UnitedAirlines Megathread Directory,"#Please just take a minute to read through this before posting. Often people ask questions that tend to fall into a category so we have megathreads for those types of questions. They are below. **Any post on the front page that belongs in a megathread is subject to removal. Report them if you see them.** #Megathreads may be removed/added every once in a while. Check this place before you make a post. *** #[Gifts/Exchanges Megathread](https://www.reddit.com/r/unitedairlines/comments/s7hces/runitedairlines_gifts_and_exchanges/) If you're selling or buying or looking for pluspoints or vouchers or any sort of stuff, all that will be in here. Yes, this place is where the giveaways happen. **Do not post** in here if you're looking for a giveaway or free stuff. Instead, scroll through the thread and see if anyone's offering something you might want. This way every top-level comment is someone offering stuff for free/for sale, instead of a million people asking for stuff. *** If you guys have any other ideas for megathreads or have any questions, message me. (The ""what food should I get"" megathread will come soon. For now, just let the posts be on the front page. It's not too bad) **Again, this place will be updated whenever megathreads need to be added/removed. Check back often before making posts.** Thank you!",United,reddit,[NA] 150,Return of EWR-HGK flights,"I just recently saw that United is returning their Newark to Hong Kong service later this year. It's nice to see another route to Asia from Newark but the prices for this route are outrageous. Economy class is priced between $3,000 and $5,000 and business class is almost $20,000 on some days. I have no idea how this route will make it when these prices are so high. Almost every seat on the plane is open too. I assume this is a highly business-oriented route, but have no idea how the economics of this route are working in United's favor. Maybe someone can explain these high prices.",United,reddit,"[Tangibles, Reliability, Assurance, Empathy]" 151,I got the plug to stay in,"URL: https://i.redd.it/qtdbsogsknwc1.jpeg ",United,reddit,[NA] 152,UA and LATAM,"Booked flight through UA airline, one stop they booked me for latam airline Beginning when I pay... All flight included free luggage with connection time more than at least 3 hours One day... Changed me to flight connection less than 55 mins suddenly After talk to UA agent They changed to me good flight connection time but no more free luggage allowanace with LATAM airline UA said i have free luggage for all the flight. LATAM AIRLINE said i dont have any with them. They dont even let me try to prepaid online or Airport and must pay the same day which costs US 170 per luggage No matter with UA or Latam airline online or airport agent, no one can solve my problem, What should i do If i know UA will book for me as third party for LATAM airline, I wont book with them for sure since the beginning ",United,reddit,"[Reliability, Responsiveness]" 153,Gen Z in the marketing department,"URL: https://i.redd.it/amjqflalogwc1.jpeg ",United,reddit,[NA] 154,United Polaris vs JetBlue Mint,"Have some work travel coming up and have a choice to take Polaris or JetBlue Mint. It’s transcontinental travel on 757-200 for United and for Mint it’s regular Mint, not Mint Suites. What should I choose? Thanks. ",United,reddit,[NA] 155,"Airlines required to refund passengers for canceled, delayed flights","I understand the sentiment behind this, but I hope there's an option to NOT get the automatic refund, and instead be rebooked on another flight. In almost all instances that I've ever been on a plane, I've wanted to get to my destination. I'm assuming the refund would mean we no longer have any seat. [Airlines required to refund passengers for canceled, delayed flights](https://abcnews.go.com/Politics/airlines-give-automatic-refunds-canceled-flights-delayed-3/story?id=109573733)",United,reddit,[Tangibles] 156,Status Match *A Lounge +1?,"I saw someone on eBay offering 120 days of Mileage Plus. I assume this is done through a status match. Is it possible to transfer this to another person? If yes, I would like to know if it's also possible to bring an additional person into the lounge during the status match period.",United,reddit,[NA] 157,Question about booking with an ETC,"If I book a flight with an ETC & then decide to cancel it will it get refunded to an ETC or a Future Flight Credit? Thanks!",United,reddit,[NA] 158,United flights not posting to my Milage Plus?,"This year, four of my flights didn't post automatically. Usually, they are posted shortly after landing. However on these four I had to call after 48 hours and get them posted. I think it happens most often when I get upgrade and split from others on my reservation. These are usually United Express and short flights on E175. Is anyone else experiencing this?",United,reddit,[Reliability] 159,No Upgrade Options Available for a Flight,"When I try to upgrade my flight (offered at $139) I get to the upgrade page and there are no options available at all. No Money, Miles or Plus points. Is united still having issues?",United,reddit,[Tangibles] 160,Seats - Boeing 787-9 Dreamliner,"URL: https://i.redd.it/s4vxfeoawlwc1.jpeg ",United,reddit,[NA] 161,Fare Class A upgrade question!,"Hi ya’ll. I’m pretty new to all the points/fare classes. I have no status or credit card affiliate with United. We booked a last minute trip EWR > BCN. It’ll be my husband and I. Originally we were in the cheapest Economy class fare V ($760 RT) seats 52 K and L (very dead last row of the plane next to bathroom) because the Premium Plus and Business Polaris was about ($10-15k), but after tracking prices and checking the app daily, I couldn’t refuse the price offer to upgrade a seat in the Premium Plus ( $515 ea. inbound) which now gives me a fare class A, row 20, bulkhead seats. Would still be interest to upgrade to Polaris. What are the possibilities of this and what does one must do to get upgraded without status? Don’t mind to pay for the upgrade for the right price and when I called UA (before I bought the Economy > Premium Plus upgrade), they said theres about 16 people on upgrade waitlist for both Polairs/PP. Am I able to get myself on that waitlist or would my chance be better talking to the ticket agent for a request and possibly pay for more discounted cost?",United,reddit,[Tangibles] 162,Upgrade issues,"URL: https://i.redd.it/ch4k2kiviowc1.jpeg ",United,reddit,[NA] 163,Luxury on the clouds,Maybe the best business class experience I have ever had. Very comfortable. The staff amazing. The food good but not something exceptional.,AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 165,My day was ruined,"My flight was delayed from Toronto to Amsterdam and for that reason I couldn't catch my second flight from Amsterdam to Zagreb. After I landed in Amsterdam I asked the agent from Air Canada if he can re-book my flight tickets because I missed my flight. They gave me two tickets, one from Amsterdam to Brussels, and second one from Brussels to Zagreb. After two hours of waiting in Amsterdam airport, for my flight to Brussels, when boarding started, boarding pass employer pointed out that the ticket for Brussels isn't flight ticket, but instead is a train ticket. The agent that re - booked my tickets didn't inform me that the ticket is actually a train ticket. At the same time while they were re-booking my tickets, I asked them if the luggage is going to the final destination (Zagreb), and they confirmed that it is. After I found out that I have a train ticket instead, I knew that my luggage isn't going to my final destination, and so my luggage search had begun. After two hours of searching for my luggage, i found it in basement. When I entered the train that i had a ticket for, after one hour drive, after asking the ticket controler if I was in a train to Brussels airport, he told me that i was in a train to Brussels, but not Brussles airport. Because of that i went on another train on my own extra expense. From Brussels aiport to Zagreb it all went well, but in my opinion, Air Canada personell weren't as professional as they should be. As a person who is traveling a lot, I never experinced situation like this, specially while flying with other companies.",AirCanada,tripadvisor,"[Responsiveness, Assurance]" 166,Honest Experience with tips,"My husband and I booked with Air Canada Vacations Best of Amalfi. We haven’t been to Europe before so we were looking for a complete itinerary. Air Canada did not disappoint! April 4th - 11th 2024 Money Planned to spend: €1000 Money Actually Spent: €2500 You will most likely spend your trip with other travellers on the same itinerary. We met many amazing people along the way on the same package! Financial Liabilities | City taxes, meals, drinks, gifts, taxi, city bus, excursions, and experiences. I am writing this review because I found it hard to find details when researching this particular vacation. We received the itinerary 4 weeks before the departure date. It was throughly thought out. Included transfers, hotels, meals, train tickets, and excursions. 11 days and 9 nights. Flight from Toronto to Rome. I enjoyed the red eye going into the vacation because we slept on the plane and woke up somewhere over the tail of the Alps. 36,000 feet in the air and you can see the mountain tops, absolutely incredible. After landing we gathered our bags and made our way towards a long line of drivers holding our reservation name on a sign. We then drove 45 minutes from the edge of Rome to the heart of the city. Over the course of the trip we met other travellers on the same package, not all of us stayed at the same hotels but it was very interesting to meet up and discuss our own adventures. We stayed at Hotel Saint John in Rome. Good breakfast and good coffee in the room. Note to self bring Yeti and instant coffee when travelling, seems to never be big enough in other countries for a coffee lover like myself. We set to the streets instantly and it was not far of a walk to the Colosseum. Easily reached 10,000 steps a day! By the time we reached Amalfi it was 51 flights of stairs a day. This trip isn’t for the walking impaired. Day 2 we used the Hop on Hop off bus that was included with the trip. Easy to find, and the I love Rome tour was nice. We spent extras on Skip the Line to see the art inside the 16 Chapel and the Vatican. Disclosure the Skip the Line is to join another line. But it was quicker than waiting out front. Day 3 we downloaded the App FREENOW for taxi service. Easy to use, we got a cab to the Bus pickup location. The bus ride was 6 hours to Pompeii. We picked up our tour guide in Napoli, and then drove around Napoli. It took so long to arrive at Pompeii that we only got to see the ruins for 1.5 hours. The ruins were incredible, the city of ruin is huge. The tour was too short to really enjoy everything. So the Pompeii excursion is really mostly Napoli. In the same parking lot at the bus, you are passed off to a driver in a SUV to be taken to Sorrento. We checked into the Panorama Hotel. This 4 star hotel had the most incredible view. But there is no coffee in these rooms, and the food for breakfast and dinner was slim pickings. We often joked that we were on a diet here. Our last dinner was included but we ended up walking down the street to the stairs where you will find a little bar with food and snacks. We ate there instead with the view, much better food and experience. The excursion to the island of Capri. We were blessed with fantastic weather. That morning we awoke early to catch the city bus 7:30am, the bus stop was close to Panorama Hotel. This cost €2 per person. The bus ride was about 30 minutes to the marina, which was located on the other end of Sorrento. We arrived at the marina and made our way to the front desk to confirm our tickets and a tour guide was assigned to us. We had an hour to explore the shops and cafe. Which was perfect because we skipped the breakfast at the hotel this morning. The boat ride to Capri was fabulous. We were on a fully enclosed ferry boat, felt very safe and comfortable. This was a 25 minute ferry ride. We were then escorted with our group to another boat and immediately departed on an open boat tour. We had plenty of seating to tour around the island. Thankful I brought a hoodie for the wind. This Island was so beautiful, and grand, it was like something straight out of Jurassic Park. Many caves, grottos, and million dollar mansions. After the boat tour, we were then given the option to buy a bus venture to the top of the Capri Island, and tour around the 3 cities, and stop for lunch, also not included. We agreed. This extra expense did not disappoint! The bus ride on the winding highway, we rode a gondola to the tippy top, and ate ravioli and lasagna. At the second town we stopped at a market where they were also in the middle of filming a movie. The extra expense was worth it. We arrived back at Sorrento Marina, we asked a bus driver about the bus transit back to our hotel. We took one bus to the top, and waited for another bus. The city transit took over an hour to get us back to the hotel. As there were many stops along the way. A taxi for another traveller was €25 each way. The day we checked out of Panorama Hotel in Sorrento, a driver was waiting for us in the lobby. We had a personal driver in a black Mercedes dressed in a suit. It made us feel like royalty. Best service, as we rode to Amalfi coast we got to learn about villas and watch towers, and we stopped at look outs. Amalfi is known for their lemons so a lady with a fruit stand was giving free samples. We stopped at the square in Ravello to have lunch and it was the best authentic Italian vibes. The food menu was amazing. We arrived in Minori and stayed at Santa Lucia Hotel. They first tried to put us across the road because they were sold out of balcony rooms, but we went to the front desk and asked if there would be any available the following day. So happy we asked, and they were more than willing to accommodate us. In Minori it was more leisure. With the famous Minori beach this time of year it was dead, and no rental fees which start in May. No reservation needed, we had the whole beach to ourselves. We also walked the lemon trail which was 51 flights of steps half way. There were many excursions to choose from, but the only one we did was renting a moped and cruised along the Amalfi roads. Absolutely beautiful. We stopped and ate lunch a town over. Most of Minori was rest and beach days. The driver for the next transfer was in the hotel lobby, easy to find, and he brought us to the train station in Salerno. We found our platform and then had time to explore the streets a little before the train was to depart. The train ride was spectacular, but I am biased because it was my first time riding on one of Europe’s high speed trains I’ve only ever heard of. The last night in Rome we checked into another hotel called The Golden Tulip, this one had a roof top martini bar! It was amazing to be back in Rome and walk the streets one last time. The people were much more crowed this weekend than last weekend when we first arrived. A few tips, Italy public toilets do not have toilet seats, most bathrooms were for both men and women. The lemon cello is a must try. The views are better in person than any photo. If the weather had been choppy, and we missed the boat ride, this trip wouldn’t have lived up to the hype as the island of Capri was the peek of excitement. Most street signs and product packaging is in English, most Italians spoke English. The red eye flight is the way to go! Book excursions ahead of time to save long lines, but note online bookings cost more than in person. Very much enjoyed this trip and it was well done by Air Canada Vacations. I highly recommend. Follow me on Tictok @samantharoserendell",AirCanada,tripadvisor,"[Tangibles, Reliability]" 167,Always Late,"If you do a bit of research online you’ll see Air Canada has the worst on time performance of all major airlines in Canada. I keep telling myself to book with other airlines, but once again get lured back due to air Canada having the shortest duration for certain destinations. Once again I’m reminded that if I have a schedule to keep, do not book air Canada. Staff are great, but every flight to and from our destination being delayed is a frustration.",AirCanada,tripadvisor,"[Reliability, Empathy]" 168,Terrible Customer Service,A terrible experience. We arrived 9 hours late to Sydney and they lost one of our bags for 9 days. They gave us zero compensation,AirCanada,tripadvisor,"[Reliability, Responsiveness, Empathy]" 169,"Do not book with them, horrible service","I had a layover in the city that I live in and they weren't open to letting me start on the layover flight. I had to drive three hours to fly right back to where I drove from. Love that for the environment! Also, each time you call them it's about an hour wait to get on the line with them.",AirCanada,tripadvisor,"[Responsiveness, Empathy]" 170,Think twice before flying air Canada,"I had never flown Air Canada. It was $300 cheaper and a direct flight. They delayed the flight 3 separate times and I left 4+ hours hours late. When asked what the maintenance problem was they would not say and eventually changed planes. The staff was disgruntled, they told me they ran out of one type of food but someone behind me got the food I wanted. When I went to file for a refund for being late the website said ""according to our records that flight left on time."" This will 100% be the last time I fly air Canada.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Empathy]" 171,Slower and More expensive version of Spirit Airlines.,"3rd time flying Avianca, it's off my list this time, it's always something. They remind me of more expensive version on Spirit Airlines but slower.",Avianca,tripadvisor,[Reliability] 172,Crooked airline,"Crooked airline, if you buy low fare tickets with more passengers on the same reservation they will seat you separately even if there's seat available. If you want to go together you have to pay.",Avianca,tripadvisor,[Reliability] 173,"AVOID, TERRIBLE AIRLINE","Stay away, 48 hrs delayed at fault of the airline. They didnt provide water when they held us for hours on the plane. Also pain to get a refund. Would stay away at all costs and pay a bit more for a proper company. Worst 48 hrs of travel ever!!!! Avoiddddd",Avianca,tripadvisor,"[Reliability, Responsiveness, Assurance]" 174,Really bad and expensive customer experience,"How can it be that a flight change can took me over 2 hours on the phone?! And then avianca is also charging me for my baggage even I payed it already in the r previous ticket PLUS a Change FEE of 2.400.000 COP = 614,75 USD!!!",Avianca,tripadvisor,"[Reliability, Responsiveness, Assurance]" 175,Freezing Cold Cabin to Sell Blankets for $9,The temperature in the cabin was like a refrigerator. They do this so they can sell blankets for $9. The cabin staff were expecting the complaint but didn't care less.,Avianca,tripadvisor,[Empathy] 176,Avianca staf are pickpockets,"On a nightflight from Madrid to Bogota, my jacket with containts was most likely stolen by a crewmember. Why I come to this conclusion: Once in Bogota I noticed I had ""forgotten"" my jacket on board and immediately filed a lost-and-found request. I was told that the jacket was thrown in the garbage due to ""Covid restrictions"" Covid? It's spring 2024!!! What Covid? And why throw away a jacket? The answer from the local Avianca staf: perishable goods are not kept but thrown away. My objection that a jacket (and the wallet inside) are not perishable goods like food or medication (I can understand that those would be thrown away) was met with a haughty smile. I am utterly disgusted with this experience and would like to warn anybody to not trust Avianca. Or at least stay awake the whole 10 hours if you wouyld decide to fly with these sneaky pickpockets.",Avianca,tripadvisor,"[Assurance, Empathy]" 177,SURNAME CAUSES FATAL ENCOUNTER AT AVIANCA,"Avianca accepted our tickets to fly from Orlando to Bogota written by a Chinese company (Travel go) but they did not accept the return portion, leaving us stranded in Colombia. They said come back the next day, but did not offer to pay for the hotel. We had to pay LATAM an additional $2,922 to get out of Colombia on the day planned. LATAM's excuse for not accepting our tickets was that they included our surname first (this was requested by Travel go). We use a last name, but we have never used a surname. We looked it up on-line and found that surname is usually (but not always) the last name so we entered that into the form. This resulted in each name appearing as LAST NAME/FIRST NAME MIDDLE INITIAL LAST NAME. The tickets were not accepted in Bogota because our name appeared twice. Avianca refused to help us. We reported the theft of our ticket money to VISA. Thankfully they agreed with us and took back the $2,083 paid to Avianca (and Travel go). But we still lost the extra $839 that we had to pay to LATAM. Avianca should be denied the right of service to the U.S.",Avianca,tripadvisor,[Reliability] 178,DISAPPOINTING ATTITUDE FROM EMPLOYEE,"Our flight was scheduled at 2:45PM, boarding location is D5. We had a couple of our family members walking around, this was at 2:10PM, they started boarding at 2:10 PM. We headed over to rush and get our family members, we asked the check-in staff that we were going to quickly find them around in the airport to then board. The lady in the front said ""I only have 2 minutes"". It took me at least 2 minutes to find my family. We gathered and went to the check-in, ready to board, I put my passport and boarding pass on the table and the employee unprofessionally asked me ""how can I help you?"" she had a very disturbing attitude, which made me request service from her colleague. As I requested service to the other colleague, she told me ""if she's not going to answer me, I'm not assisting her"", she flipped her hair and stood up and left. As I made me switch over to her colleague which had a worse attitude, she had mentioned that ""the flight is closed"". While there was STILL another traveler ready to board with her child on the side. Flight was meant to leave at 2:45PM, at this point it was 2:25. 20 minutes BEFORE the flight was meant to leave. We understand if the flight was perhaps scheduled to leave earlier, however the employee's reaction was NOT appropriate. This lady basically decided that the flight was closed for us, but NOT for other travelers that were on stand by before us. We ended up paying for new tickets while the airplane took off 15 minutes after this incident. Luckily, we received help from other employees which made it easier to catch a flight the same day. Disappointed and unhappy.",Avianca,tripadvisor,"[Reliability, Empathy]" 179,The worst company to flighr,"My flight was more than. 11 hors hrs ,no snack no water , people if forget jacket need to pay 9 dollar for a blanket,,the worst flight we spend more 2 hours in the flight and any breakfast or just little bread , nothing of this.company",Avianca,tripadvisor,[Empathy] 180,They aren't happy until you're not happy,"Rude Bullies. Charged me to bring my baby's car seat aboard. Charged my wife another eighty bucks because the edge of her bag wheel wouldn't fit in their measuring box. The company policy is to bully there clients. Flight was delayed. No complimentary food or drink on international flight. Flight stopped at end of runway in Bogota, and everyone had to take a bus to immigration, which was another half hour delay waiting for and sitting on bus. Overpriced ticket, but they were the only option during the daytime. It must be nice to have a monopoly. Shame on you Avianca. Never again.",Avianca,tripadvisor,"[Reliability, Assurance, Empathy]" 181,LATAM is the new Avianca,"The decline of this airline, customer service, operations and logistics has gone from bad to worse. I've been waiting to take off for at least 3 hours now. Boarding was supposed to be @ 2.30pm and it was delayed to 3.30 pm bc ""pilots haven't arrived"". We finally boarded at 3.40pm. It's 6.30pm and we are still on the runway. Apparently there was a problem with the airplane where they had to bring the engineers which took at least an hour to decide if the flight was a go or a no go. Then they has an issue with the manifest and the aviation commission. Then they had to supply fuel for second time. And all of these was after they changed the original plane. Improvising much? Get your sh!t together Avianca.",Avianca,tripadvisor,"[Reliability, Assurance]" 182,WORST AIRLINE EVER. STAY AWAY FROM THEM!,"I would give then zero stars if I could. They sell cheaper tickets that end up being more expensive because they will charge you $140!! per checked luggage each way (a total of $280). They say that it'll be $50 if you do it on their website or by phone. Good luck trying, it never works: they didn't pick up the phone and the web gives constant errors. Also, the seats are a joke. Extremely uncomfortable, no leg room at all and they can't be reclined. Stay away from them!",Avianca,tripadvisor,"[Tangibles, Reliability, Assurance]" 183,Terrible customer service,"Terrible customer service. I needed to cancel my flight only an hour after I booked because I noticed I made a mistake choosing the dates, normally any airline will allow to make that change easily, since it was so close to booking, not Avianca. Their system is designed to make it difficult to and takes forever. I never had such a terrible experience booking with any other airline.",Avianca,tripadvisor,"[Reliability, Assurance]" 184,Damage your things and they don't care about it,"Worst airline in the world. First they take just 100 $ for your luggage, then they damage it so hard that it is for trash and of course they are not replying. I wish I could give minus starts.",Avianca,tripadvisor,"[Responsiveness, Assurance]" 185,Worst Service,"Worst service , overcharges everything they will even charge you the Check in on the counter. Si to their Self-Checking stations not working or their awful and non responsive website which does Not work! NEVER FLYING WITH THEM AGAIN",Avianca,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 186,Always late 2024,"They sell themselves as the most puntual airline in 2023 although taking 4 flights in 2024 and ALL were LATE!! Aside, airplanes are pretty new and well equipped",Avianca,tripadvisor,"[Tangibles, Reliability]" 187,Stay away from this airline.,"Very rude costumer service, old airplanes, uncomfortable seats and they don’t give you nothing, no even water. And be careful you will end up paying a lot of money for your luggage.",Avianca,tripadvisor,"[Tangibles, Assurance, Empathy]" 188,Worst Airline Ever! F- on Customer Service,"I had the unfortunate experience of traveling with Avianca Airlines. First, I have flown frequently for work and have logged many flights both domestic and internationally. I tried checking in online to add baggage and change my seats while traveling with my family. I was prompted on the computer that my checkin couldn’t be completed and was advised to visit the counter at the airport. Upon arrival, I was shocked to hear that I was now required to pay $140 per each bag which was originally $45 online. I thought it was a joke and was told that since I’m paying at the counter that I’m required to have the higher rate. I explained the issue to the representative and he could care less and was told that I needed to pay the $560 total for 4 bags. I was then directed to another representative to complete the transaction via credit card. I asked why I’m paying the difference and was told that I was supposed to take a screenshot to prove that I tried to register online. I thought it was a joke and asked for the supervisor. I explained the situation and she just ignored me, walked away and instructed the representative to charge me. I then asked for the supervisor to tell me that directly and was informed that it was my responsibility to take a picture. How is God’s green earth, am I to know that such a policy or requirement existed? Ultimately, I paid the amount to have our bags go home and then told that I needed to pay for seats again while connecting in Bogata. So, I have to pay for seats on 1 leg of my flight and then pay for more seats on the connecting flight. Lol Never, ever, ever, ever, ever again!!!!! BUYER BEWARE!!!",Avianca,tripadvisor,"[Assurance, Empathy]" 189,Completely destroyed my bag without any compensation,2 wheels of my checked bag completely destroyed and after several mails and tel communications from my side they replied that they are not responsible and try to find a solution with the airport authorities.,Avianca,tripadvisor,"[Responsiveness, Assurance, Empathy]" 190,Horrible seats,"Ok so we went from lax to guatemala. 4 hours and 20 minute flight. The plane seats are the problem. They dont recline and no head support. The chairs had no cushion, so hard. How is a airline able to have such bad quality seats and no way to sleep at all without head support and reclining. Would not recommend airline at all.",Avianca,tripadvisor,[Tangibles] 191,Book for an adventure you don't want,"TLDR; Book for an adventure you don't want. We were two different families - and we understand things can get messed up but Avianca is so bad that even the call center folks and the check-in counter folks know it. When there is an issue the check-in counter, the person tells us to call the call center, because they are not responding to her. And the call center will actually disconnect the call if they think they have nothing to add, or it's taking too long. The first time we thought it was an error, or one individual, but after it happening 3 different times it is certainly not the case. (Twice with a different family, and once with us) Other issues - remember if you book a ticket within 7 days - there is NO REFUND even if you call back in 5 minutes. Third major issue - Avianca flies via El-salvador. El-salvador changed transit visa rules asking for $1000 per passenger per transit for some nationalities, that has to be paid before boarding. Avianca did not inform us of this ginormous charge. But the rules changed a week before the travel, maybe we can forgive them. They had a very helpful person at check-in - unfortunately she was unable to help because she spoke no English, despite being a US airport. We had to use Google translate.! In any case, our group choose not travel, and Avianca did not refund. They only gave vouchers to use within 3-months (that is ridiculously low). Now, we come back 3 months later using the voucher - and guess what ? we see other families that are being turned away at check-in. They still have not informed affected customers of the $1000/passenger/transit fee. It is a terrible airline. If your trip passes by without an eventuality - thank your stars. Else hold on..",Avianca,tripadvisor,"[Responsiveness, Empathy]" 192,Avianca Worst Airlines Ever,"This airlines is beyond terrible. They scammed me out of over $1100. The customer service is horrible as well. You cannot reach anyone at the airline. They literally do not care at all about their customer's well being or if their customer is treated correctly. I already had a ticket that I purchased well ahead of time and they would not allow me to use to get on the flight. Then they made me pay an additional $1199 for the same ticket and I have been fighting with them ever since to get my money back. If you do not want to be taken advantage of, scammed, or have the worst customer service ever, do not fly Avianca.",Avianca,tripadvisor,"[Responsiveness, Assurance, Empathy]" 193,Don't fly Delta if you don't have to,"Awful airline, booked economy tickets but got mailed offer to upgrade several times so we did as it was a very special trip. On the way to JFK the wifi did not work and neither did our entertainment system and yes, I did mention this but sorry was all there was on offer, rude staff and made us feel akward for mentioning it. On the way back I had 2 seats booked, handpicked online with extra legroom economy, again paid the extra money for the seat with extra legroom. Once on board our seat was row 3 in economy... no extra legroom which I payed extra for. Explanation, sorry can't help you as the layout on the website can vary depending on what plane we fly on the day, really??? Once home and Mailed Delta Airlines about this they gave me a voucher for flying with them again next time of 100 euro. Well I work in Education so if only I could take this kind of trip on a regulair basis ...and it's not even half of what I spend on top of the ticket price for the comfort I never received. I simply want the money back that I payed out. You can't just take people's money Delta! So fly Delta if you want but just remember, it could be you!",Delta,tripadvisor,"[Tangibles, Empathy]" 194,Mya is a great person!,"Mya helped us check-in and we were really late. Originally, we were scheduled to be on a 7:10 A.M. flight and we arrived to the airport at 6:50A.M. Our reality was a terrifying tornado of chaos. Mya just relaxed us and handled her business. Please promote her immediately.",Delta,tripadvisor,[Empathy] 195,Horrible Airline,"I travel for work every other week and unfortunately have to use Delta for my travel due to flight destinations. If I had other options to get to my destinations in a timely manner I would never spend another penny on Delta. Issues with my travels almost on every occasion but they don’t give a damn because we’re captured audience. I’ve spent $5,000 in five months so this bus not just a random review.",Delta,tripadvisor,[NA] 196,Military experience,"My close friend had to move their entire family, on military orders, to Korea for three years. Upon arrival they realized that Delta had left their family dog's health certificate in the United States causing an automatic quarantine forcing undue stress to the family dog, anxiety and stress to the family as they fought to find it and ship it to Korea in order to fight a deadline before the dog would be shipped back to the United States. Linda Craven, with Delta, made the process worse with her lack of professionalism during the ongoing claims process. Delta has lost 2 military families now for business due to this entire situation. Uprooting your family selflessly is already traumatic enough. For a company to cause more stress and make it out to be their fault is not professional and we will take our business elsewhere.",Delta,tripadvisor,"[Reliability, Assurance]" 197,Bag damage,Broke my bag and don’t need to give me one or fixing it . Not recommended to anyone . I sent email and they reply back no we can’t what is the reason no reply. No and that’s it,Delta,tripadvisor,"[Responsiveness, Empathy]" 198,A-1 Flight Attendants Service,"Delta airlines hands down has some of the most profound members amongst their competitors, the well being of the passengers and concerns are no doubt a top priority to them... Not only did they fulfill this duty, but also went above and beyond to meet our needs under immense difficulties regarding the flight. Their names are CJ, Deborah & Shay... They each provided unforgettable quality service and are incredible individuals.",Delta,tripadvisor,[Empathy] 199,Worst airline for luggage handling,"Delta damaged my hard cover ski case, and then said it was normal wear. Look at photos and you be the judge. This is a very hard shell, and cannot be repaired after this type of damage.",Delta,tripadvisor,[Assurance] 200,Miles matter - basic economy unfortunate policy,"I enjoy Delta, but their change to exclude basic economy from the mileage plan and out of the delta lounge (with amex platinum) is now having me pivot to other airlines to ensure I get the miles and lounge access. Good airline, great planes, but miles still matter.",Delta,tripadvisor,[Tangibles] 201,Great flight,"The flight was very good, and also had kind cabin crew. There were alot of options for movies and also some good games. The interior of the plane was very nice too!",Delta,tripadvisor,"[Tangibles, Empathy]" 202,DO NOT FLY DELTA! AVOUD AT ALL COSTS,"AVOID AT ALL COSTS!!!!! I truly am dumbfounded, as I write this review in shock of the complete lack of professionalism and total irresponsible behavior of Delta airlines. When planning an international travel trip for my family I had mistakenly assumed Delta Airlines to be a trusting and reliable airline to travel with. Boy was I wrong. When leaving New York JFK airline, my cousin was asked to check her carry-on bag which carried her most prize possessions, including her very expensive high-quality digital camera, which she Packed specifically to capture memorable moments on the trip. For context, this camera is worth over $800 upon original purchase. It was to our surprise that once we landed, the bag was lost and could not be located. After two days of continuously calling customer service and have been given no answers repeatedly, My cousin was frantic to understand where her posessions, worth over $1,000, had been taken to. To note, her checked bag somehow made it through the flight. Once customer service finally got back to us after over 10 repeated contact attempts to them, They informed us that a baggage carrier would be dropping off our luggage. In order to get in touch with them we would need to contact the carrier directly . We were given a separate number, which was incorrect, and they took no responsibility for coordinating the drop off. This caused us to rearrange our plans in order to be available for the vendor drop off : which was also delayed by over an hour. When the bag was returned, it was slashed open and was so beyond damaged that we immediately grew concerned. We come to find Her very valuable camera completely demolished and various objects in her bag, including her Bose headphones rearranged. All this to say, there were clear signs of tampering and destruction to the contents of her luggage. More so the vendor who coordinated the destructive drop off, also continued to harass my cousin. He repeatedly asked her about a date, though she informed her him she was not interested. He then proceeded to text her after the drop off to the point where she felt she had to block his number. When attempting to contact customer service, they informed us that there was nothing they could do and that baggage destruction is not a customer service covered area. Shocking information to learn given baggage is coordinated by Delta Airlines. With all this To say, I will never again recommend Delta Airlines to fly for any large trip or any trip at all. This was not only a disturbing situation as valuable possessions were destroyed, but also extremely stressful and unhelpful in terms of service along the way. She still has no information on whether or not she’s eligible for reimbursement of the damage they caused and has received no follow up from customer service in order to aid in the solution of this challenge. Unbelievable and incredibly disturbing behavior on behalf of Delta Airlines.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 203,Delayed flight,Supposed to take off at 9:40pm and every hour they delayed it by an hour and didn’t end up leaving till 3am and missed my connecting flight and had to stay the night in Amsterdam and missed a night in my hotel in Greece with no refund.,Delta,tripadvisor,"[Reliability, Assurance]" 204,"Delta, as bad as all the other US airlines.","Poor service, flight delayed over 3 hours with no explanation, delta staff tried to push the sky priority program even though that line wasn't moving at all but the regular security line was moving fast and sky priority didn't apply to my flight anyway and isnt used in chicago, and once I was in the terminal more delta staff tried to get me to sign up for credit cards. I just wanted to get home and, for the third time, delta failed. I rented a car and drove back instead.",Delta,tripadvisor,"[Reliability, Empathy]" 205,Passes the problem onto the consumer,"Horrible trip. Won't be using Delta again after this experience. Flight was not too bad but when we arrived, our arrival bay was taken up by another Delta flight. Supposedly they overbooked the flight and were having to remove passengers to get the correct ones on. This took an hour. It's Deltas fault they overbooked. It's their fault they didn't arrange correctly and unfortunately cost all the customers on the plane their time to wait for this mistake. Not professional and start using common sense and booking flights with the accurate amount of people. Stop passing that onto your consumer.",Delta,tripadvisor,[Reliability] 206,Misinformation cost us dearly,We were given a parking ticket that had both North AND South Parking on it. We found out later that when they run out of paper for one of the parking areas they will use North Parking Paper Slips for South Parking. We don't fly often so we were confused. I asked Delta Employees Willis & Kierras for help. After examining the ticket for a bit they sent us to North Parking which was the wrong parking garage. We spent over an hour looking in the wrong garage after a long flight and trip. There is nobody there to help. A gentleman cleaning the garage noticed we were having issues and asked if he could help us. He asked me to hold up the ticket and immediately knew we were in the wrong garage. He gave us detailed instructions on exactly where to go and how to get there. We found the car within 5 minutes.,Delta,tripadvisor,"[Reliability, Assurance]" 207,Outstanding,"There are plenty of people who say that delta is not good at all. I have never had any issues with the airline. The staff are nice, pilots are nice and overall it's a great airline.",Delta,tripadvisor,[Empathy] 208,Don't book delta,"Don't book absolutely the worst airline I have ever been on. Customer service is not good. THE hole situation put your money with different airline 💯",Delta,tripadvisor,[Assurance] 209,Delta Airlines made me miss my daughters wedding,"Flying with Delta Airlines recently was a complete disaster. There were so many delays, and the staff were incredibly rude. Everything just seemed to go wrong. The worst part was missing my daughter's wedding because of their mistakes. It was really upsetting and something I wouldn't want anyone else to experience. If you want to save yourself from stress and disappointment, steer clear of Delta Airlines.",Delta,tripadvisor,[Reliability] 210,Read the fine print re: travel insurance with Delta.,"I am writing to provide a heads up to Delta flyers regarding travel insurance for a flight I had to cancel. I covered my non-refundable ticket by insurance with a company that is not the Delta insurance partner Allianz. I did not pay for the much more expensive refundable ticket because I was purchasing travel insurance. When my trip needed to be cancelled because my travel partner's Mom ended up in the hospital, Delta issued me an e-credit. I asked to decline so I could collect my funds from my insurance. Delta only will do this if you purchased travel insurance when you buy the ticket with Allianz, their partner. (I had a credit with Allianz that I wanted to use, so I declined the insurance when I purchased the ticket. Long story short, Allianz wanted a lot more money because I did not buy the insurance in that moment, so I simply added the airfare to my tour insurance.) After myriad phone calls with staff who struggled to help, I was sent to ""Corporate"". None of their on line communication links cover this situation. It is a dead end. I have read all the pages of back information on line and no where does it say I have to use their insurance company, or that e-credit is the only option. I guess this is a buyer beware situation. Delta certainly re-sold the seat, so they are not out funds. I need a document for insurance that confirms that I declined the e-credit, so it is clear I am not ""double-dipping"". This makes perfect sense to me. Unfortunately Delta has no process or way for the customer to accomplish this request. So...either get the much more expensive refundable ticket OR only get travel insurance with Delta's partner when you buy your Delta ticket. Now I am stuck with a huge e-credit that I only have one year to use. And the one trip I have planned to Alaska is not a location Delta flys to very much. I will have to do two zig zag airport layovers and spend way too much e-credit to fly to Alaska. I want to commend the staff who tried to help. This is a corporate decision that I have given up trying to solve. Once I use the e-credit I will actively try to avoid travelling via Delta Airlines.",Delta,tripadvisor,"[Responsiveness, Assurance]" 211,Delta skies,Flying to and from Rome was a very good experience: the flights were right on time both ways and the staff was friendly and professional. We had a nice variety of shows and movies to watch ( much needed on long flights) and the food was decent. I definitely recommend this airline.,Delta,tripadvisor,"[Reliability, Assurance]" 212,Flight delayed by 24 hours,"For the second time in a row delta delayed my flight to Seoul for 3 hours which caused me to miss my connecting flight. I am now stuck here for another day after already traveling 24 hours and not being at my final destination. I am beyond livid. Two days wasted that I was supposed to me relaxing. My friend is already in Thailand waiting for me. Although delta provided hotel accommodations, it was a hassle getting there. I will never use this unprofessional airline again. It really isn’t that hard to be on time, but delta makes it seem like an Olympic event. Every single time I’ve used this airline this has happened.",Delta,tripadvisor,[Reliability] 213,Best customer service experience for Veterans!,"My dad was traveling back from Huntsville Alabama after going to Fayetteville Tennessee, to put an offer on a house for him and my mom to retire in. My dad arrived 8 hours early to the airport in Huntsville so the delta agent offered to put him on standby for an earlier flight, which he was able to get on very quickly after arriving to the airport but once he arrived in Atlanta the other flight he was on standby for filled up very quickly and he did not make it on that standby flight. He would have had to wait 10 hours for his flight leaving the Atlanta airport so I called Delta to see if there were any other flights he could be put on standby for because my dad is a 60 year old marine corps veteran with severe Crohn’s disease so him sitting in an airport for that long would be extremely uncomfortable. The rep explained to me the chances of him making it on the other standby flights were slim so I asked if I could just pay the difference to get him on an earlier flight and informed her why I wanted to ensure he got on an earlier flight. Once she transferred me to the ticketing department not only did they put him on an earlier flight for free, they made sure to put him on an aisle seat because of my slight mention of his Crohn’s disease. My parents don’t fly often and haven’t flown in a long time unless absolutely necessary but seeing how well they took care of my dad, I will make sure that we continue to fly with Delta! Thank you Delta for making sure my Dad could get home quickly and not be left for hours uncomfortable and not feeling well. It truly means a lot to a Veteran and a Veteran’s family that you took such good care of him while he traveled!",Delta,tripadvisor,"[Responsiveness, Assurance, Empathy]" 214,Rude staff who don't belong in jobs desling with customers,"Just dreadful service. Their staff are rude, have no empathy or compassion and seem to enjoy delivering bad service and having power over you. We missed our connection due to long lines in customs and security. It meant the next flight was 24 hours later and we had 2 young children. They offered zero help. Made it difficult to rebook a flight. Another lady travelling by herself eith a young daughter was upset and an awful member of your team told her to stop crying as it wasn't going to help. I mean just truly awful humans working for the company. These people are employed to serve customers and they felt more like prison guards to me. Won't be booking delta again.",Delta,tripadvisor,"[Reliability, Assurance, Empathy]" 215,Horrible Experience!,"We have been flying Southwest Air for many years. Well, yesterday on Flight 1571 from LAX to BWI, we experienced the worse flight of our life. There was an older Flight Attendant that was not allowing people to get to the bathroom, she tossed snacks at you, and yelled loudly at an elderly gentleman. The Lead Flight Attendant told us that WiFi would not be available on our flight. For almost five (5) hours, we listened at crying, loud babies and kids. My Husband called today to complain about the problems and was pretty much blown off by another older sounding woman at their Corporate Office. Their flights are now full, the bottom of the seat is thin and if you are sitting in front of a child, you could be kicked in your back the entire flight—my experience. No longer recommended!",SouthWest,tripadvisor,"[Tangibles, Assurance, Empathy]" 216,COMPLETELY UNBELIEVABLE,"HORRIBLE ABSOLUTELY HORRIBLE! 2 days of being on the phone and being told incomplete information. My luggage sat on the runway in heavy rain without a tarp.. so I know my stuff is soaked!! They have absolutely no clue of what is going on! My luggage went from Dallas, Panama City, BWI ( final destination) couldn't be found on the ramp.. to Nashville?? Back to Panama City to Nashville! Then found out it was still in Panama City and was going to be expedited to BWI... after being told it was already in route to Nashville to BWI. STILL IN PANAMA CITY !!!!! COMPLETELY UPSET!!!! And by the way.. I'm Pennsylvania where I live!!! Not to mention I was never in Nashville this trip!!!! My suggestion don't pack Burberry Sweaters, North Face, Frye boots, Patagonia, Ralph Lauren or Victoria Secret, Orvis , Calvin Klein or Michael kors if your going to check a bag! Good Luck and Happy Traveling... I wish you luck!!!",SouthWest,tripadvisor,"[Reliability, Responsiveness, Assurance]" 217,No air conditioning ever,"It was horrible! I had to get off the plane before we even took off. It was SO hot, I could not breathe. I was sweating and the seats are too close together. I was in the middle seat and both sides were touching me. I have a small build so there is no reason I should have to touch the other people except that the seats are too small/close. They never use their air. Every time I've flown southwest I have thrown up each time due to the extreme heat. I also spoke to one of the attendants and they told me that they pay for levels of air quality and SW was the lowest and is why there is so much turbulence with them versus other companies. They have great prices but Id rather pay a little more and be able to breathe with an air conditioned flight. Fix this if you want to improve your reputation. They also told me they would credit my flight since I did not get to go due to conditions ( I had a panic attack from the heat) and I never got the credit.",SouthWest,tripadvisor,"[Tangibles, Assurance]" 218,Dreadful,"terrible, I was 4 hours early and they wouldn’t let me on my flight. Go somewhere else. Delta, American, Alaska are better",SouthWest,tripadvisor,[Reliability] 219,Horrible experience,Flight is delayed for an unbelievable reason…. Missing my granddaughter’s performance tonight because of it.. I was warned multiple times NOT to fly Southwest…. I sure wish I had listened to everyone😡,SouthWest,tripadvisor,[Reliability] 220,Terrible customer service from Southwest,"Absolutely terrible service from Southwest this time. I was flying from San Jose to San Diego on April 10th and our flight was delayed multiple times and finally cancelled after several hours. At some point we were rebooked on much later flight - interesting fact they will give you last priority for boarding if you were rebooked. On the way back home on April 16th our flight was delayed again, so we actually volunteered to be rebooked for sooner flight and arrived to airport from hotel early. This time I went to Southwest desk at the gate to ask if we can check-in our carry on - as we got again lowest priority boarding passes after rebooking. Surprisingly Southwest agent realized that our carry on was ""too big"" without even making any measurement - obviously we used same bags before and it was fine, but not this time. I was trying to argue this, but agent warned to cancel my boarding pass if I would not pay. So we got charged 2xUSD125=USD250 at the gate, just because agent decided to do so. I really think Southwest does not care at all about service quality they provide.",SouthWest,tripadvisor,"[Reliability, Assurance, Empathy]" 221,Southwest= Terrible!,"Overbooked flights and then delay after delay. Absolutely disgusting! Zero communication and terrible customer service. I’ve never been on a flight with Southwest that’s been on time. Who pays for the extra bill of paying to park? Of course the customer. Screw the customer as long as you continue to make your money you don’t care.",SouthWest,tripadvisor,"[Reliability, Responsiveness, Assurance]" 222,Repeatedly changed depart times,"The flight departure time changed 3 times and ultimately depated 50 minutes later than the original time. Bullsh.... not happy with yhe repeated change and late departure. Now if they're able to make it up, I may change my opinion. Not happy",SouthWest,tripadvisor,[Reliability] 223,Phenomenally excellent customer service,"Queen and Kasey were easily the most entertaining, patient and kind airline employees I’ve ever encountered. They made sure to make me feel seen and made my entire standby experience amazing.",SouthWest,tripadvisor,"[Assurance, Empathy]" 224,Never Again - Delays and Seat Saving,"I boarded a Southwest flight today to fly to Chicago for a conference. Usually I fly other airlines, but this was one of the few with a direct flight at the time I needed to leave. We were delayed an hour due to the other plane boarding slow and whatever other nontechnical or mechanical reasons they had. It’s a completely full flight so I paid $25 for early boarding privileges. It didn’t automatically check me in for early boarding, and I called Southwest and the agent I talk to said that yes I had to check myself in since I may have bags or whatever. Which, okay, fine. I got boarding spot B17, and when I boarded a multitude of people were “saving seats” for whatever friends or relatives they had who didn’t pay to board early. Even near the front of a plane I noticed an empty window seat and a full aisle and middle one, I asked the people in the row if I could take the window seat. They said they can move to the side so I can have the aisle but they wouldn’t give up the window seat (which had no one at it). I stopped again at row 18, since there were two windows seats available and a guy on one side and his kid on the other side of the 18 row. I asked the guy “can I sit in the window seat besides you or even your son?” Apparently he had a wife and two other children who the seats were being saved for but who weren’t on the plane (this is after the call for families to board together too). So I continued on to find a free seat, and ultimately I had to go to row 23 (almost the back of the plane) to get a window seat. This is lunacy. Why did I even pay extra to end up in the back of a freaking plane? If you’re not traveling as a family with kids, where you can take advantage of boarding before anyone in the B group for free, this is not the plane for you. You’ll end up paying to board early only to get a comparatively bad boarding position and regulated to the back of the plane to get a window seat. I should’ve stuck with Delta or American rather than this flight. Nothing but delays and people “saving seats” with flight attendants not stopping this seat saving behavior whatsoever. We didn’t leave until 2:02.",SouthWest,tripadvisor,[NA] 225,The Southwest Difference made a bad situation decent.,"The crew on #2453 really shined when we have a 3 hour weather 'side trip'. What a difference Southwest provided when we were diverted to Houston due to a storm. Both the pilot and the attendants kept us informed on what was happening, even when the tower had nothing to add. We were let off the plane for a while for a quick dinner and bathroom break, then called back on to get on to Love field. Since we were informed, everyone had a good attitude about a bad situation. Not the experience we had on Alaska Air in Seattle last year where we were kept in the dark for hours in the plane, told to finally deplane and lied to by the attendants on what our options were. Then a 2 hour line to rebook and then had to move to another 2 hour line since they went home!",SouthWest,tripadvisor,"[Reliability, Assurance]" 226,Always a good experience,"Although we had some turbulance during the flight, we arrived in Buffalo 20 minutes early. Snacks and drinks still free. 2 checked bags, 1 carry on, 1 personal item included in the price.",SouthWest,tripadvisor,"[Tangibles, Reliability]" 227,Best Budget airline!,"Amazing economy experience! Best airline on a budget. Comfy seats, free entertainment on phone. No delays and awesome customer service. If you loose something they will find it!",SouthWest,tripadvisor,"[Tangibles, Reliability, Responsiveness, Assurance]" 228,Satisfy and grateful,Thank you so much to Miguel and Antonio they definitely help us in need of us getting back home we definitely appreciate they time and patience with us to getting our return boarding passes to get back home thank you so much we most definitely recommend southwest,SouthWest,tripadvisor,[Empathy] 229,Unclear rules and fees,Random fees being charged at Hilo but not getting charged the same fees on Maui. If this happens ask why. Many unclear rules.,SouthWest,tripadvisor,[Assurance] 230,Very bad experiences have been gathered by UAE Flights in Dubai Airport,"Due to rain my nephew has been delayed 60 hours in Dubai Airport from 17th April Monday from 4 .00 am early morning to 19th April morning. Most disgusted service, no seat, no food, no water. He has been coming from UK via Dubai and should reach Kolkata Airport on 17th April 2024 arounf 4.00 am. But, most calasly journey have been made UAE Flight. We strongly condemn their working type and behaviour. He has spent Rs. 60,400/- INR for this flight from UK to Kolkata Via Dubai. Very bad experiences he has been gathered. No staff of UAE Flights have been available or to help. Very disgusted security staff have been enabled to harras the bonafide travellers. We never travels to UAE Flights anymore.",Emirates,tripadvisor,"[Tangibles, Reliability, Assurance, Empathy]" 231,Dreadful,"Lies lies and more lies from Emirates. No food which we pre ordered had been registered. Told there were no delays and our connections would be ok as well as our luggage, all codswallop! I sit here in the Maldives on my third day with nothing, I have trackers on my baggage, Emirates don’t know where it is but I do and I have told them and sent a screenshot but they are not interested . Spent over £10,000 on this holiday, my partner has been in tears all day on her BIRTHDAY because she has no luggage, first time flying with Emirates and last , what an absolute shower or ****!!!!",Emirates,tripadvisor,"[Tangibles, Reliability, Empathy]" 232,Absolutely APPALING service,"Emirates you are an absolute joke! We was meant to fly home on the 17th April but our flight got canceled due to the weather which I totally understood but you DID NOT communicate with anybody at all! We waited and slept in the airport for 28 hours for you to rebook our flight but every time you said you was coming out, you were no where to be seen. We had to book an extra two nights in a hotel as you offered no accommodation/food/drink NOTHING! Once you finally got in contact with me due to what I put on twitter, you booked us a flight for the 27th April! We was meant to leave on the 17th!! We had hardly any money left! My partner has type 1 diabetes and had limited medication left! I expect some sort of compensation from you and wish for you to contact me asap! Absolutely appalled by your service.",Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 233,No breakfast served,"I flew to Dubai business class on Saturday evening from Gatwick and was disappointed that there was no breakfast served on this flight I believe this is the best and most important meal of the day yet there was no breakfast served so believe there should be a refund for each and every person as we had to source alternative means of eating when leaving the plane after paying a considerable amount of money each and also having a baby with us Been using emirates last fifteen years and superb however let themselves down considerable on this flight with no reason given",Emirates,tripadvisor,[Tangibles] 234,Disastrous Experience: Emirates Airlines' Poor Service and Lost Baggage,"As a frequent business class traveler with Emirates Airlines, my recent journey on April 17, 2024, from London to Sialkot was a nightmare from start to finish. Flight EK0030 was plagued with delays, beginning with a 2-hour wait at the airport, followed by an additional 4-hour delay, and yet another hour of waiting before boarding commenced. Upon arrival in Dubai for the connecting flight EK620, passengers were herded onto the plane, where we endured an agonizing 7-hour wait on board. The lack of communication and discomfort were unacceptable, especially for a premium service. To add insult to injury, upon reaching Sialkot, I was informed that my two briefcases had not made the journey with me. Despite raising the issue repeatedly, there has been no resolution or response from Emirates Airlines as of today, April 21. The lack of accountability and customer service is appalling. Despite paying a premium for business class, the experience was far from satisfactory. Even on the flagship A380 aircraft, the seating left much to be desired, failing to provide the promised comfort akin to a bed. Emirates Airlines has not only failed to meet basic expectations but has also shown a disregard for customer satisfaction by neglecting to offer any compensation or assistance in resolving the issue. Based on this experience, I have serious doubts about ever utilizing their services again. Emirates Airlines has lost a loyal customer due to their subpar service and lack of accountability.",Emirates,tripadvisor,"[Tangibles, Reliability, Responsiveness, Assurance]" 235,Emirates,Hi on 18th April from sialkot to Dubai was delayed flight number EK612 and when we were about to land in Dubai it turned to 2 more hour and the flight total was 5 hours and then from Dubai to Birmingham EK037 that was delayed on 19 April and they never gaved us any hotel or food and when we were at the luggage they said they left our luggage in Dubai I want a refund,Emirates,tripadvisor,"[Tangibles, Reliability, Assurance]" 236,Worst Experience Ever,"Will never fly with them again... Arrived at airport Tuesday 16th April at 3pm.. Left airport at 2am Friday 19th April... Left stranded at Dubai airport with zero assistance or information from staff..Ridiculous !!! 2 nights running had to line up for new Boarding pass for 7 hours plus...No Emirates staff to assist with the crowds. Passengers left to their own vises from start to finish. No communication. Passengers sleeping on floors. No showering for days. The list goes on.. Have never experienced anything like it before and thought would not even be allowed to happen. Too finish this whole nightmare, they have now lost my luggage. The lack of empathy from staff was mind blowing .",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 237,"First flight out of the country, bad experience","Delayed flight by 4 hours, Our baggages were not on the same flight, not sure if Emirates will recover our baggages, bad experience.",Emirates,tripadvisor,"[Reliability, Assurance]" 238,The worst experience with Emirates - I recommend no one to use it,Absolutely pathetic experience. Will never use this airline again. It was genuinely traumatising and resulted in the waste of so much time and money.,Emirates,tripadvisor,[NA] 239,HORRIBLE MONEY HUNGRY ######(bad word),"IT WAS TERRIBLE! JUST TERRIBLE Me, my brother, and my mother were traveling by Emirates from Chennai International Airport to Boston Logan taking a connecting flight to Dubai on April 17, 2024(Wednesday) by Emirates to meet my dad. The flight check-in was at 1:00 AM and departure at 4:00 AM (IST), at first when we arrived, they said it was canceled but then said It wasn’t so after 20 minutes of confusion they let us in. Then they told us that there was a 2.5-hour delay and we left at 6:00 AM (IST) Then at 11:00(Dubai time) the pilot said there was no place to land so we circled in the air for half an hour. Then we landed but the pilot said that there were no free gates so we had to wait on the runway for legit 3 hours then we got to the airport and asked the staff there and she said that we had to get a new boarding pass by standing in a queue my mom stood in the line because I’m 12 y/o and my brother has autism and down-syndrome. Then after no joke 8 hours my mom came with the boarding passes and an accommodation(hotel) and food ticket thing. After that, we went to the nearby airport hotel but that said that it was full and told us to go down to the other hotel that was “in the airport” but there was no such thing and after an hour of searching we found it. We had to go to the immigration place and they took the ticket and sent us OUTSIDE the airport where we went on a Shuttle bus to a hotel we were told that a shuttle would come at 4:00 AM and we could go for our 7:30 flight. But at 4:30 the shuttle still hadn’t come so we had to spend 400 AED or $108.91 on a cab and got there. My brother can’t walk a lot so my mom tried to get a wheelchair for him. And I could see a room full a wheel wheelchairs but they made us wait for one of those electric buggy’s and once we got on another group came and gave some 300 AED so they kicked us of and took them. We asked for one regular pushing wheelchair as that’s all we wanted but they said they didn’t have any even though I could see a room full a wheel wheelchairs. We waited until 7:00 then my mom decided to just lift my brother and go to the plane so she asked for his boarding pass back but he changed the topic and just said immigration was closed and didn’t give it. Then at around 10:00, they let us through and our flight would go at 11:45 AM, DELAYED 12:00, DELAYED 12:30, DELAYED 12:45 again and again until we boarded at 1:30. then we got home to logan at 9:00 PM (EST), we went through immigration and baggage reclaim we were told that 2 of our suitcases were stuck in Dubai and 2 days later they haven’t arrived. There was no compensation the food was bad and the toothbrush was way worse. Don’t fly with Emirates they are money-hungry monsters and don’t get a connection flight through Dubai.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 241,Carry-on Luggage Brand Suggestions,I used to use a duffel bag however I now need to get new luggage due to wear and tear on said duffel bag plus need to have wheeled due to shoulder injuries. What carry-on luggage that's wheeled that's in stores do you all have that fits? I've noticed some of the dimensions are slightly larger like a quarter of an inch larger to an inch larger. I'd greatly appreciate any help please ,Allegiant,reddit,[NA] 242,Anyone successfully unsubscribed from the Allegiant marketing emails? Unsubscribe links broken for me.,"When I try to unsubscribe from the Allegiant emails, the links do nothing. I can get to the page with the unsubscribe links but they don't work (also, it seems you can only get to the unsubscribe page via the link in an email, I can't find it through logging in to their website). I've emailed customer service multiple times, they said there is nothing they can do. I asked to have my account shut down, they wanted me to go through a convoluted process to ""dismiss"" the $3.56 I have in rewards before they'll shut it down. Best I've been able to do is ""mute"" the emails for 6 months at a time. I'm nervous to just block the marketing emails in case it messes with trip details. Any ideas?",Allegiant,reddit,"[Responsiveness, Assurance]" 243,27 gallon tote as checked bag,"I need to haul a mixed bag of stuff (some fragile, some not), one way, on an Allegiant flight. Anyone had a chance to use a plastic tote as a checked bag? Will Allegiant accept this? I'd ziptie it closed in case TSA needed to check it, and include some addl. zip ties in there so it could be resecured. [The Tote](https://www.lowes.com/pd/COMMANDER-27-Gallon-108-Quart-Black-Yellow-Tote-with-Standard-Snap-Lid/3551290)",Allegiant,reddit,[NA] 244,Seats and checked bag cost as much as ticket,"I just want to vent as I'm so frustrated the cost of my flight for my son and I actually doubled due to picking seats next to each other and one checked bag each. (Carry on bags were $1 more than check bags) I'm bummed and wanted to share my disappointment. 🫣",Allegiant,reddit,[Assurance] 245,Pet in cabin,Anyone fly with a pet in cabin? I will be soon and have a carrier slightly taller than spec. It is 10 inches tall instead of 9 inches but is a soft top carrier and and compress a bit if needed. The other dimensions are good. Are they that picky with carriers? How do they check?,Allegiant,reddit,[NA] 246,Are 90+ minute wait times and no call backs typical?,"I've had three great experiences with Allegient but had to reschedule on phone because the website kept giving an error. I left a call back number early yesterday instead of waiting on hold. I called back in the evening and waited on hold for over 90 minutes before giving up. I called before 8:00 AM today with initial estimate of 45 minutes and finally got on with agent after 90 minutes. Is this typical? Everything went smoothly once I was on with an agent.",Allegiant,reddit,"[Reliability, Responsiveness]" 247,Price changes,Does anyone know if Allegiant has a pattern as to when they change their ticket prices?,Allegiant,reddit,[Assurance] 248,Stuck in McAllen TX,"TLDR: we missed a flight due to a medical emergency were told we passed through security and scanned at the gate and denied any course of action. WHO WAS ON THE PLANE?!?! My family had a flight out from McAllen to Las Vegas last night. On the way to the airport my daughter spiked a fever of 102.9, so we had to get her immediate medical attention. We were directed to not fly until she had been fever free for 24 hours due to the increased risk of febrile seizure for her age group. When we finished with the doctor we headed to the airport to extend the car rental and visit the Allegiant counter. TSA was closed and the counter was empty. We decided to put the flight on the back burner since we can't fly for a bit anyway and we needed to focus on getting a new room. Today we called the customer service number. We explained the situation and were put on hold so they could confer with whomever. They return and inform me that WE SCANNED THROUGH SECURITY AND SCANNED AT THE GATE. I was flabbergasted. I said that's impossible and she went to check again. She returns and states that nope, we scanned through. Our family even has two separate confirmation numbers as we booked separately and they nope all of you were on that plane. I was given an email address and sent on my way. We decided to head to the airport to visit the counter and try again. Surely we could get this corrected. NOPE. The counter manager essentially said we should rescheduled our flight before it left (while my daughter was actively having a medical emergency) and she could not do anything. I asked what the next level was and again referred to the customer service number. I was refused and information about her superior. She was not wearing her badge and I asked if I could have her name. She refused. She took a photo of the paperwork we had from the doctor and stated she would email her supervisor. I asked for her to include the confirmation we had from the hotel we checked into showing we were in Weslaco and not Las Vegas, she refused. I asked how we would know the answer from her manager and she said I could leave my number. SUPRISE!! She hasn't called. I need my fellow redditors help. We've been sleep deprived and through the ringer as we were in TX for a family funeral and now this. Please give me any advice you can think of on how to proceed. Like how in the hell!! Who was on that fucking plane?!?! We also talked to the TSA supervisor and the operations department to try to prove we did not pass through the checkpoint without any luck. ",Allegiant,reddit,"[Reliability, Responsiveness, Assurance, Empathy]" 249,Booking with 4 Kids,"Allegiant’s website won’t let you book more than 3 kids (we have 4 children). It looks like it’s just a limitation of their website. The only other obvious way to book is to then call them, but then allegiant charges an additional $14pp per take off and then 22pp per landing when booked over the phone!! That adds an additional $216 for the entire trip for us. Does anyone know a way around this other than driving an hour and a half to the airport to book in person?",Allegiant,reddit,"[Tangibles, Assurance]" 250,No email of my itinerary?,"It says ""An email has been sent."" The email address is right. I bought the tickets four hours ago. &#x200B; Why?",Allegiant,reddit,[Reliability] 251,Points,"I am an Allegiant cardholder and have an Always account. I recently took a trip to Sanford. From my understanding of the points system, I should be credited points within 72 hours of completing that trip. I completed my trip two weeks ago, still no points. Any one with experience that can confirm you get points for the trips you have taken?",Allegiant,reddit,"[Reliability, Responsiveness]" 252,Calling All Airline Pilots - Take a Survey on Caffeine and Sleep,"Hey y'all, I'm a high school student and currently doing a study on the effects of caffeine consumption on the sleeping habits of airline pilots in the United States. I'm looking for active commercial pilots based in the U.S. to participate in an anonymous survey. The survey should take around 5 minutes to complete. Your responses will be invaluable for this research. [https://forms.office.com/r/6DdzfGuzR2](https://forms.office.com/r/6DdzfGuzR2) Please feel free to share this with any other commercial pilots you know! The more responses, the better the data. ",Allegiant,reddit,[NA] 253,How have peoples airport ticketing experiences been?,"I was just wondering if anyone else here buys tickets at the airport to avoid the $22 Carrier Usage Charge per segment and what their experience has been. At my outstation airport (BZN), there is never anyone at the counter and I have to bother other airlines' staff to get them (if available) and now they're telling me there's no more airport ticketing discount, which is a lie per Allegiant's customer service team. Does anyone else have terrible experiences trying this?",Allegiant,reddit,"[Reliability, Responsiveness, Assurance]" 254,Updating Allegiant Ticket with Known Traveler Number and Global Entry After Purchasing,"Hi, I thought I would make a quick post here since I could not find this information anywhere on the internet, on the FAQs at Allegiant, or through their support chat. If you have already purchased your tickets and forgot to add your KTN (Known Traveler Number) or Global Entry number, *you can still update your tickets*. Log in to the app/website and go to **My Trips**. On the trip you need to update find the link that says '**manage My Trip**"" currently right under the confirmation # and dates of your trip. From there, you should see an option to click **Known Traveler # / Redress #** That is where you can update your passengers KTN. Hope that helps somebody by finding this post in the future!",Allegiant,reddit,[NA] 255,Do they check the measurements of your personal item?,"I'm flying out of Nashville(BNA) into Clearwater (PIE) soon and I want to make sure that my personal item won't fall under the category of carry-on. I get that there's a certain amount of measurements that the personal item has to measure up to as to not be counted as a carry-on but I want to make sure that my backpack is going to be counted as a personal item. I've measured it, it fits their requirements but if I'm over by a couple inches, will they charge me $100 for a carry-on fee?",Allegiant,reddit,[Assurance] 256,Confirmation Email,"Hello! I recently bought off the [allegiantair](https://allegiantair.com) website 24 hours ago and I have not received a confirmation email or receipt. Money was taken out of my bank but have received nothing and when i go to manage my trip on my PC, it tells me error. Does it usually take this long or did i do something wrong or? Please help! Thanks :)",Allegiant,reddit,[Responsiveness] 257,Unchecked in,"I have a flight In 4 hours. I checked in yesterday. Downloaded my ticket to my wallet. Suddenly the app says I can’t check in online and need to see a representative. And the pass is no longer in my wallet. What does this mean? Their website is also down",Allegiant,reddit,"[Reliability, Responsiveness]" 258,One good experience,"I usually take Delta whenever I can. Several weeks ago, I had to fly ATL<->BWI on short notice. After comparing the ticket price ($700 Delta vs $300 Frontier w/ 1 bag), I decided to give it a try. I didn't know too much and selected a check-in bag. After I booked my flight and read so many scary stories here in this subreddit, I was really worried. However, the experience was not bad at all. I checked my bag within 20 minutes in ATL (the flight was 5:45, and I arrived at the airport around 3:30). There's an American Express lounge next to the Frontier gate, so I could rest well and have an early dinner before boarding. I paid $19 to select an Exit seat that had good legroom. The chair was not luxury but acceptable for the 2-hour flight. The return trip from BWI was okay, too. Again, I pre-selected an Exit seat. The funny thing is that I was the only passenger in both mid-section exit rows. Frontier seems to have some kind of policy that you can't sit on exit rows unless you agree on the responsibilities ""before boarding."" The engine noise was louder on the way back, plus there was a screaming 2-year-old near me. Luckily, I have a set of earplugs (from a Delta trip before \*laugh\*) with me. The flight lands on time. However, it stayed on the ground for 40 minutes before they let people leave the plane. I missed my shuttle because of that; it's no biggie. Considering the money I saved, I think it's still a good experience. However, I know it was my luck. I just want to share my good experience and encourage someone who has to take Frontier. It may not be that bad. I may give it a try in the future. But if the price difference is not that much, I may still pick Delta for the peace of mind. &#x200B;",Frontier,reddit,"[Tangibles, Reliability]" 259,Promo code buying in person?,"Right now the promo code save75 makes my flight $88 instead of $124 . I usually drive to the airport to save money, but does anyone know what the price I would expect if I bought in person? ",Frontier,reddit,[NA] 260,"Airlines required to refund passengers for canceled, delayed flights. ","URL: https://abcnews.go.com/Politics/airlines-give-automatic-refunds-canceled-flights-delayed-3/story?id=109573733 Thumbnail: https://b.thumbs.redditmedia.com/DlyXlskDK8gCqrt3PRo3-JNseCB5CkdJ3_unKb0k_qg.jpg Images: https://external-preview.redd.it/j5d4yZtYy0gydI8U1FjE7-4FhDyw4NpMsTeh3jlYT-c.jpg?auto=webp&s=19791fb87ccdee13d5f5f39bebcd719baf9c85aa ",Frontier,reddit,[NA] 261,Schedule of all Direct Flights from DFW,"Is there anyway to access the set schedule without hunting & pecking departure & return dates on the website tool? For instance, I know they have a set schedule of day of week DFW > LGA. And am curious about the upcoming DFW > PVR route. Any advice on how to get these schedule tables for Frontier’s direct flights from DFW?",Frontier,reddit,[Reliability] 262,Frontier is a useful tool!," Use this airline for what it’s good at which is inexpensive fares. Stop bitching that it’s not giving you first class treatment for 10% of budget airfare rates. I highly recommend you fly somewhere else. Use another airline and save all the energy that you spend bitching on Reddit about Frontier Airlines. I personally hope they figure it out and survive because otherwise all you haters are gonna be stuck taking Greyhound bus or going nowhere! So be grateful that somebody out there is trying to figure out how to move your own country in expensively. Otherwise, just shut up and go to the Greyhound station.",Frontier,reddit,[Assurance] 263,My large cat can't fit in Frontier's 18x14x8 pet carrier limit. What do I do?,"I have a ragdoll cat. He is about 15lbs and about as big as a maine coon. I got a supposedly airline approved pet carrier from Amazon that's 17x11x10.5 and even though it is a little larger, it is soft sided. However, my cat is too big for it. He will be crouched the whole time and don't have space to even sit up. His usual carrier is the Fat Cat backpack (pictured) but it is 18x15x11. Will Frontier let him fly?[fat cat backpack](https://yourcatbackpack.com/products/the-fat-cat-cat-backpack?variant=27736789418077&currency=USD&utm_medium=product_sync&utm_source=google&utm_content=sag_organic&utm_campaign=sag_organic&glCountry=US&gad_source=1&gclid=CjwKCAjw26KxBhBDEiwAu6KXt8Gou1ueme4s6mhfXd2fSO2ywz50Xm1v6SQ_tzI1Jdg2fCnH5AKpnBoCjzoQAvD_BwE)",Frontier,reddit,[Tangibles] 264,How soon before “scheduled departure” does boarding begin and end for this airline? ,I have some tight planning to do….. ,Frontier,reddit,[NA] 265,New regulations,What will happen to Frontier now that the new regulations directly go after their business model? Will they evolve or die? What changes will we see in fares and in how F9 operates? [https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-protect-consumers-surprise-airline](https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-protect-consumers-surprise-airline),Frontier,reddit,[NA] 266,Baggage ,I’ve never flown frontier before so I’m alittle nervous about their baggage policy. I bought a new bag and it matches the measurements online but at the airport the personal bag on the sizer measurements are different. Will they let me bring it on the plane or will they make me pay for a carry on?,Frontier,reddit,"[Tangibles, Reliability]" 267,Baggage line worker at MCO lied to us,"This is just a long rant because of the amount of stress my body had to endure yesterday. My fiancé and I were flying out of MCO yesterday with a checked bag. It was our first time checking so I did some research and knew we only had a 1 hour window to check the bag. Flight was at 9:10, and baggage check was available from 7:10-8:10 and we arrived at 7am. I’m a cane user and when we arrived I was already in a lot of pain from our trip we had planned to arrive earlier but online it said TSA would take less than 30 min so I wasn’t too worried. We made it to the line by 7:05 which gave us 65 min to check the bag. The line was pretty long but I knew it wouldn’t take an hour. We approached the line and the frontier worker at the end asked to see my boarding pass. I showed her and she immediately started yelling at me. “You’re too late! You only have 5 min to check your bag and that is not a five minute line. They won’t take the bag and you’re going to miss your flight. You need to arrive at the airport 3 hours early. You better book another flight now.” At this point my anxiety kicks in and my back pain is not helping. I know that’s the only flight to our airport that day and their most likely booked til later in the week. I try to ask about the luggage window ending an hour before take off not boarding but she cuts me off and tells me I’m wrong. “You can get in the line but you won’t make it.” Now other passengers have gotten in front of us in line and I’m panicking so I grab my fiancé and get on it. I wanted to ask her about ADA accommodations for the line, since it’s hard for me to stand on lines but I didn’t feel comfortable after she yelled at us. So for the next 30 min on line I’m researching flights and fees and hotels in a panic. We watched group after group be turned away with their baggage for missing the window. The only other frontier workers were behind the counter and slammed so we waited to find out if we were sol. Get to the counter and a very nice woman helped us. It was 7:45 and we still had 20 min left to check a bag. She tells me the other woman was wrong and I finally relax. Now I see why everyone complains about checking bags! We get through the TSA ADA line, take the tram, get a sandwich and make it to our gate 5 min after boarding should have started. The flight was delayed. We wait over an hour to board. Made it home okay with more stress and back pain than I needed. TLDR: frontier worker at baggage check said we were too late to check our bag and make our flight. If I had listened to her it would have cost me thousands for a new flight, rental car, hotel for a few nights, and days of work I would’ve missed. She lied, we had plenty of time for the bag and flight and then we ended up waiting an extra hour to board because of a delay. ",Frontier,reddit,"[Reliability, Assurance, Empathy]" 268,How to Fly Hassel-Free,"Are you reading the posts here and hoping to never be in the same position? Me too. I've flown frontier a few times and never had an issue. That said, here's my secret: *Be prepared to pay a comparable rate as other airlines.* That's it, really. Buy the ""board first"" pass, which will bump your total ticket price up to near what you would have otherwise paid. On principle I never check a bag of I can avoid it. If needed I'll buy the carry on even if I don't have a ""personal item"" separate to that. Frontier is a budget airline and they have all sorts of tricks to get their pound of flesh from you. If you're paying budget prices, be prepared for a poor experience. It's not right, we should all be treated equally regardless of our economic status, but that is not capitalism. We live in a capitalist society. If you want equality you are looking at social capitalism, which is really a much better system. ",Frontier,reddit,[Assurance] 270,NEVER FLY FRONTIER~ ,"Stay away from Frontier! These guys are ruthless! Horrible! We were bumped in Orlando and they said it was our fault because we were late to the departure Gate. They said it was our fault because we were the last booked on the flight, bottom line it was their fault! We actually paid their fee of 25 dollars a person to book us on the flight because we wanted to make sure we were booked into the flight without any issues. There were 8 of us, we all arrived at the gate at the same time. My wife and granddaughter were able to board the plane-but we were told to step aside while everyone else on the flight boarded. Gate closed and we were now separated 2 on the plane and 6 still in Orlando. When they realized the fact that my wife and granddaughter were on the flight it became quite obvious, we were all together and not late to the gate. Then they said were not booked on the flight, at which point I explained that we paid for the agent to book us onto the flight... so they were out of options and excuses, and decided to admit that it was an agent error. This admission occurred after standing in a line for over 2 hours at which time we told this same story to more agents, they good copped, bad copped us with a couple of agents there, and finally booked us on a flight the next morning. Federal laws have regulations to protect passengers from this sort of treatment, however - oddly, they don't apply to Frontier. We paid for our own food, and hotel - and yay, made it back to our home destination a day later than planned. So... Why is it that Frontier is above the law and do not have to follow mandated laws... such as 4x payback for overbooking and subsequent bumping? Not sure but one lesson learned, NEVER, EVER, FLY FRONTIER \_ NEVER!\~",Frontier,reddit,"[Reliability, Assurance, Empathy]" 271,F9 approves a new brand motto,"# low fares # big fees # bad service",Frontier,reddit,"[Reliability, Assurance]" 272,pres biden was in tampa today,there was a ground stop on arrival. and a ground stop on departure. obviously. I watched air force 1 ascend into the sky along with the hundreds of thousands of dollars it cost per hour to watch tax payer funded fuel burn up into an exhaust gas. not to mention all the money he cost departing flights having to wait with F9 being one of them. F9 pilot demanded to know the wait time. tampa tower advised 20 minutes minimum. poor F9. another late arrival.,Frontier,reddit,"[Reliability, Responsiveness]" 273,Bag prices keep changing before booking flight?,I'm booking a flight about 2 weeks ago but I've been watching it for a few days and the prices for the checked bag are gradually decreasing..is this normal? will it decrease further?,Frontier,reddit,[Reliability] 274,No notification for gate change!,"My flight was delayed for over 3 hours, so I went to get lunch and slept. When I arrived at my gate no one was there as apparently the gate changed but I received no notification on my app about this! By the time I made it to my new gate it was already too late. Frontier refused to let me get a new ticket for the next available flight because it was within an hour. So I was stranded in a city without my stuff for over a day and the kicker? They forced me to buy a new ticket at more than three times the price! I've tried to get a hold of an actual human on customer service however I only get robot chat threads and the managers at the counter have basically told me to eat sand. I missed some important work meetings and I don't understand why frontier wouldn't send notifications on their own app let alone at least book me a new flight without making me pay extra. Am I in the wrong here? ",Frontier,reddit,"[Reliability, Responsiveness, Assurance, Empathy]" 275,Checked Bag for Overnight Layover,"I have a flight on jet blue coming up with an overnight layover at MCO. I'm planning on bringing a checked bag so I was wondering if I'll be able to pick up my checked bag when I arrive at MCO and then recheck it the next morning, or will it be held in the baggage system until I reach my final destination? Or is there a way I can request to pick it up at MCO when I check in? Looking to see if I need to pack toiletries and next day clothes in my carry on for the layover. ",JetBlue,reddit,[Assurance] 276,Changing same day flight that was booked with points ,"I fly out tomorrow and my flight doesn’t leave till 8pm I asked JB several days ago and they said I can’t switch my flight since it was booked with points. They told me I’d have to cancel then pay for the next flight, if I canceled I’d only get 1,500 points back but I used 40,000 to book it… will this be the same answer to try and do it same day to hop on the 3pm flight instead? ",JetBlue,reddit,[Empathy] 277,Do JetBlue Ground Transfers earn tiles,My partner and I are flying to LAX tomorrow and we are staying at Disney. I checked in for my flight this morning and I see under extras that I can book a shuttle to the resort. Will I earn tiles on that at the rate of 1 tile per $100? Is that booked through Paisley? ,JetBlue,reddit,[NA] 278,Books:,"Alright so I'm looking for opinions on a book or two to bring with me to the flight to help with my anxiety since I've never flown. I prefer horror, any books you guys recommend? ",JetBlue,reddit,[NA] 279,Flight delayed 4+hours. But jet blue says it was only delayed 2,"I had a flight from PUJ to JFK that was delayed about 5 hours due to mechanical issue. I assumed we wouldve gotten reimbursed with credit for each ticket but when i talked to customer support they said they could do nothing and emailed a copy of the delay report which shows a original departure at 214 pm and actual departure at 450 pm . But we didnt take off until 6 pm Not sure what to do, customer service says they can not do anything? Edit: also forgot. Original flight departure was at 1230 pm. Partner confirmed we didnt board until 630pm ",JetBlue,reddit,"[Reliability, Responsiveness, Assurance]" 280,SFO - MIA red eye flight mint upgrade,Can jet blue pros who have flow this route tell me whether it’s easy or hard to get the at gate upgrades. Obviously willing to pay the price but wondering how much earlier before take off I should try getting there. I see on the seat chart that there are 6 seats available. ,JetBlue,reddit,[Tangibles] 281,Unable to get into online account ,"I tried to log in, and it first says that my email/password is incorrect. So I went to reset my passcode, but when I enter my email it says “oops, something went wrong” Has anyone experienced this? And know a fix? ",JetBlue,reddit,[Reliability] 282,In flight entertainment advertisements,"Is it normal to get 5 full length, unskippable adds in a row before your show starts on jet blue (economy)? I've been waiting 15 minutes for a 25 minute show lol.",JetBlue,reddit,[Tangibles] 283,"I was told over the phone I would get a refund to my credit card. It's been 10 business days, no refund on my JB+ card. I'm getting nervous. ","I cancelled four JetBlue main tickets on 4/5. I was expecting a travel credit but amazingly the person I spoke with said since the schedule had changed so much she would issue me a refund to my credit card in 7-10 business days. That was 8am eastern on 4/5 so technically today was 10 business days counting the fifth. Tomorrow I am going to call but I'm nervous they will drop it back to a travel credit, which is fine but wouldn't be what I was promised. In hindsight I didn't ask for an email confirmation (thought an email would be automatically sent) so now I have no proof of this conversation. I did check my itinerary prior to when the flight would have occured and it said my itinerary was just cancelled, but I never took a timestamped screenshot. Any advice? It's basically my word against theirs at this point. ",JetBlue,reddit,"[Responsiveness, Assurance]" 284,"Flight out of Worcester, MA","Hello, has anyone flown Jetblue out of Worcester, MA? I would save almost 50% from flying out of Worcester vs Boston. There is only 1 flight out from Worcester and it will be in the summer so weather shouldn't be an issue. Is there anything else I should think of that could potentially keep me away from flying out of Worcester vs Boston. I'm strictly looking at it for the cost savings but maybe there are some other things I should think about before booking. Thanks!",JetBlue,reddit,[Reliability] 285,The fate of the e190s,"[https://www.facebook.com/photo/?fbid=845065824299593&set=a.480627040743475&paipv=0&eav=AfaUG70HQJVGhc6qWsZ30B4yzR2Gsha8wg9lzKZK1ZbV9BmulOQZnGUt1WJ\_tbj1Rm8&\_rdr](https://www.facebook.com/photo/?fbid=845065824299593&set=a.480627040743475&paipv=0&eav=AfaUG70HQJVGhc6qWsZ30B4yzR2Gsha8wg9lzKZK1ZbV9BmulOQZnGUt1WJ_tbj1Rm8&_rdr) Either this or being repainted for Alliance Airlines. I can't stand seeing them go, having flown on N187JB myself. Also flew on N198JB who has also been sent to Alliance. Basically the motive for retiring them is that they were getting extremely worn (they were JBU's short flight warriors and racked up a lot of cycles) and heavy maintenance wouldn't be cost effective &#x200B;",JetBlue,reddit,[NA] 286,The fate of the e190s,"[https://www.facebook.com/photo/?fbid=845065824299593&set=a.480627040743475&paipv=0&eav=AfaUG70HQJVGhc6qWsZ30B4yzR2Gsha8wg9lzKZK1ZbV9BmulOQZnGUt1WJ\_tbj1Rm8&\_rdr](https://www.facebook.com/photo/?fbid=845065824299593&set=a.480627040743475&paipv=0&eav=AfaUG70HQJVGhc6qWsZ30B4yzR2Gsha8wg9lzKZK1ZbV9BmulOQZnGUt1WJ_tbj1Rm8&_rdr) Either this or being repainted for Alliance Airlines. I can't stand seeing them go, having flown on N187JB myself. Also flew on N198JB who has also been sent to Alliance. Basically the motive for retiring them is that they were getting extremely worn (they were JBU's short flight warriors and racked up a lot of cycles) and heavy maintenance wouldn't be cost effective &#x200B;",JetBlue,reddit,[Tangibles] 287,Cancelling mint seats,Do I get credit or money back for cancelling mint seats? ,JetBlue,reddit,[Assurance] 288,Linked Reservations,Does JetBlue not link reservations? I have an upcoming trip where I booked one segment on miles and the other cash. I am hoping to link them but the agent said JetBlue does not link reservations. Anyone have experience?,JetBlue,reddit,[Tangibles] 289,Save your money! ,"Back in February I bought and paid for 4 tickets to go to Rhode Island. I had to split the tickets up because my second group will be coming back at a later date. They cancelled all my tickets saying they will no longer be flying out of the airport I chose but only refunded me for the baggage I paid for. Now they are telling me they sent a refund back for one set of tickets but not the other set. There were ""complications"" .. well why the hell was I not informed?! I waited over a month to see what they would do and this is how they do me? They are going to do an investigation to **** me over more! Don't fall for their scams! ",JetBlue,reddit,"[Reliability, Responsiveness, Assurance]" 290,Question,I booked a flights and all inclusive package through JetBlue vacays a week ago. the price went lower within 48hrs and they adjusted it. would I be able to get an adjustment again? its significantly cheaper now....,JetBlue,reddit,"[Reliability, Assurance]" 291,March 31 Flight from MCO to BWI,"I’m looking for anyone else who flew on the 2078 flight march 31 from Orlando to Baltimore. We were supposed to leave around 10 PM and left at 11 AM the next day. The delays were due to a missing flight attendant, and most of us were sent to a fully booked hotel. I have been fighting with spirit since and have been given a 50$ voucher for that flight. They claim the delay was due to weather, which we all know is complete BS. I was hoping to find others from the flight so we can pool any evidence we may have and make sure we are compensated correctly. Since I never got a hotel, which Spirit’s policy guarantees in those cases, I expect a hell of a lot more than 50$ I won’t use because F*** Spirit. Did anyone share that experience and do you have video or anything like that?",SpiritAir,reddit,"[Reliability, Responsiveness, Assurance]" 292,What’s the longest trip you’ve taken using just a personal item? Got any tips?,"URL: https://www.reddit.com/gallery/1cb3386 Thumbnail: https://b.thumbs.redditmedia.com/EGUWrNXvTtUWUw_DSTJS0UYR_u80owWIGAWi5VldE0w.jpg ",SpiritAir,reddit,[NA] 294,Question About Spirit Liveries,"I've seen the white planes and the yellow planes. I feel like the white planes are more rare. I like the white planes! But the yellow planes are unique too. But which one came first? I've found some conflicting information online about this particular topic and wanted to ask some experts. For a while, I thought that the yellow planes were the standard and then the white planes came along later, but now I'm not so sure that's the case. How many of each kind and color do they have? Is there a comprehensive list somewhere?",SpiritAir,reddit,[Tangibles] 295,Can I pay for bags on a current ticket later online?,"Hello, I was wondering if after I buy the basic tickets can I add bags and everything before the trip online or does it have to be at the airport?",SpiritAir,reddit,[Assurance] 296,Can I get full refund if flight changed by spirit?,"URL: https://i.redd.it/jmuailfcf5vc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/4eyweSKuV9dB721j17NQ6ckCV4oLPU-g6OvKRNS-4qg.jpg Images: https://preview.redd.it/jmuailfcf5vc1.jpeg?auto=webp&s=11b6f54a505506e882be2f72eeec1a57b893f502 ",SpiritAir,reddit,[NA] 297,same flight different carry on prices?,"So, my best friend, her sister and I are all going to the same city on the same flight. Best friend and I bought our tickets together, her sister bought hers separately. Spirit charged best friend and I 39.00 for our carry on, whereas its charging her sister 63.00. Does anyone know why the price difference? &#x200B; I want to add that when we originally bought our ticket they were supposed to be round trip but the leg coming home got cancelled because they changed our flight and the timing didnt work. ",SpiritAir,reddit,"[Reliability, Assurance]" 298,St. Louis to Las Vegas,"Hi all - Next week (April 26th) I am flying into Las Vegas for a festival on the 27th. I have never flown Spirit before - always AA or United. I am only taking by backpack with me because I come back on the 28th. I am anxious about my flight being cancelled or delayed. I don’t know how realistic that would be - there’s mixed reviews from horror stories to people who have never had problems. I’m on the fence about rebooking with a differently airline, but that’s expensive, hence me booking with Spirit on the way there and Frontier on the way back. I don’t care as much about my flight being delayed or cancelled on the way back. I just want to get to the music festival. Has anyone taken this route? The weather (so far) has called for just rain. I know that could change, but I’m just having SEVERE anxiety, just because that’s me. Any comfort or comments would be greatly appreciated. Thanks! ",SpiritAir,reddit,[Reliability] 299,"Anyone with experience flying Spirit from Houston, TX to San Pedro Sula, Honduras?","Just wondering if anyone has flown this route. Were there delays, issues, etc? My wife and I are considering visiting Honduras in May, and Spirit’s direct route from IAH to San Pedro Sula is very well-priced.",SpiritAir,reddit,"[Reliability, Assurance]" 300,Future Flights loaded into the System,"I am trying to book a flight 10/31/2024 through 11/9/2024 and flights are only loaded till 11/5/2024. It has been that way for a few weeks. How often are flight schedules added? Thanks",SpiritAir,reddit,"[Responsiveness, Assurance]" 301,Unruly passenger on Spirit flight,"I was recently on a cross country Spirit flight when about halfway through a passenger became unruly by yelling at someone sitting beside him saying he is going to beat him up (in much more colorful words than that). He got to the point he was yelling and everyone in the plane was turned around. It was a bit unsettling and it's the first time I've been on a flight with an unruly passenger. After some time the 4 flight attendants got the aggressor moved to the back of the plane and set up a barrier to keep him back there for the remaining 2 hours of the flight. The head stewardess had a lengthy phone conversation with the pilots. The flight landed without incident and was quiet the rest of the way but the passengers I could see and hear were uncomfortable. I felt bad for the passengers at the back who then had to be near him for the rest of the flight. We deplaned without any airport security present and hurried to get away from any brawl that might start. I thought the crew should have asked for airport security to meet us at the gate. I know unruly passengers are not just a Spirit airlines issue, but I wonder about how it was handled. Does that sound like a typical unruly passenger experience?",SpiritAir,reddit,"[Tangibles, Responsiveness, Assurance]" 302,Spirit direct/scheduling coming in clutch!,"As I write this I am on an AA flight. Had a 1 hour 15 minute connection but the outbound plane was delayed well beyond take off of my connecting so I contacted AA and said they could only rebook me when I land in 4+ hours and to top it off all the other flights either have their own connecting or fly out really late. Well I was able to book as last minute flight on spirit check in, and submit a seat bid for 11,000 points and only $20 for the award ticket and seat bid. 11k points is kinda high for a 1 way, but much better than being delayed almost a day or paying $700 for a ticket on another airlines! Spirit came in clutch! now let’s see if I win the seat bid too (6 big front seats left let’s goooo!)",SpiritAir,reddit,"[Reliability, Assurance]" 303,Just a review,"I am usually flying Delta but I always have a layover in Atlanta and no offense but i legit despise that airport. Spirit has a nonstop flight for well under half the price of Delta or AA. I’m going from Tampa to Indianapolis and a round trip is under $200! For like $17 to $23 a flight I can even get my favorite seat of 29f. I know that is a weird seat choice but I like it. There were no in flight entertainment screens and all drinks/snacks were an extra charge. The seats don’t recline either. You can get in flight WiFi for $13 or I think $16 if you want streaming but for a less than 3 hour flight just download a movie off Netflix and save your money. You can also pay about $10 to board in zone 2 but if you paid the lil extra for a seat choice you are going to get zone 3. The gate agents call zone 2 and 3 at the same time so just save your money on zone boarding. If you pay for a carryon you will get zone 1. None of it really matters cuz we all gunna get there at the same time. Some folk just gotta feel special. I was surprised at the size of the free personal item box at the gate. I was so worried I used a really small backpack and only brought 2 changes of clothes. My bag was half the size it could have been. Also I was really happy with the way the FA on my outbound trip helped me get a mean ole lady out of my paid window seat into the middle where her ticket was for. I did get mean mugged by her and accused of being against older people because I paid for the seat I wanted and wasn’t willing to give it up to her for free. anyhoo I just put on my Bluetooth earphones and watched my downloaded Netflix movie. Her huffing and puffing was actually making me giggle. ",SpiritAir,reddit,"[Tangibles, Assurance, Empathy]" 304,Does anyone have the spirit credit card?,"Not asking for financial advice, just wondering if this card is worth it at all? I fly with spirit about once a month for quick weekend trips and it’s always worked out pretty well for me with occasional flight delays. My question though, is the credit card worth it? Do you get enough points for travel and “free” flights? ",SpiritAir,reddit,[Assurance] 305,Experience with Spirit from LAX-DFW over the eclipse weekend,"Left LAX Friday evening for DFW, departed on time and arrived 20 minutes early. The flight back to LAX on Monday after the eclipse on the evening flight also departed on time and arrived 30 minutes early. The flight staff was all very friendly and did an excellent job. For a very busy, high profile weekend at a destination with hundreds of thousands of extra travelers all coming in and going, everything went flawlessly. That’s all I really wanted to say. I see plenty of “NEVER again!” posts here but my success rate with Spirit over the last 7 years of flying with them monthly (or more frequently) has been mostly excellent (aside from a few short delays and only once was I cancelled and screwed over).",SpiritAir,reddit,"[Reliability, Assurance]" 306,Will I be okay with this bag as a personal item?,"URL: https://i.redd.it/bqj4bt5qfktc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/QTsB2H750WHEoOnUTOtGKfmOOlqAlXQtkVfW0QV8H1I.jpg Images: https://preview.redd.it/bqj4bt5qfktc1.jpeg?auto=webp&s=fd4091562745a8c7297eb58422fe538735b26492 ",SpiritAir,reddit,[NA] 307,Spirit airline review,"Hey guys! A lot of people are telling me to stay away from spirit airlines what are your thoughts ? Ill be taking a flight from LAX to LAS on may 15 at 15:30pm LAS to BUR on May 21 at 13:30pm Is spirit airlines that bad ?",SpiritAir,reddit,[Reliability] 308,Couldn't book flight using points for my friend,"I was trying to use my points to book a flight for others (in my family pool) while I couldn't proceed if I entered his information in the primary passenger. Anyone has ideas what should I do or it's not allowed? https://preview.redd.it/ru5d3siometc1.png?width=2008&format=png&auto=webp&s=d1fc5ac9ad93051747c7d1077a42467cfed484d0",SpiritAir,reddit,[Assurance] 309,"Learned a hard 16 hour lesson: When flying DC to Denver, take the time to fly out of IAD and not DCA.","I’m Platinum with United (lost 1K last year due to lack of work travel), and was on Tuesday’s 4pm from DCA to DEN. We board a few minutes late and as boarding wraps up, the captain tells us that they’re having issues with the weather radar and that maintenance is working on it. 30 minutes later, he comes up to tell us that the radar can’t be fixed and they need to bring a replacement part up from Dulles, which will take 4-5 hours. (Normally, at this point I would just look for another flight and rebook, but with Reagan having such limited flights, there were no other options on any airline). So I grumble, but head up to the lounge and work for a few hours. 8pm and we’re boarding again. Plane fully boards and we taxi to the runway. During the taxi, the plane stops for about 20 minutes. Turns out an indicator is on and the crew can’t get it to turn off, so we have to head back to the gate. We sit for a bit then the captain tells us maintenance has to come fix the issue, which should be quick, BUT will cause the crew to time out. They’re going to see if they can get another crew, but we have to deplane again. I look at Dulles options, but it’s now 9pm, so I can’t make their last 10pm flights. The GA tells us that the mechanical issue is fixed and they have found a crew, so this plane is taking off at 12:30am. Here’s where it gets good. The airport TSA agent walks up and asks the GA if anyone will be coming through security for the 12:30 flight - she explains that everyone on the 12:30 had come off of the plane, so we’re good and they can close whenever they’re ready. Our captain, FO, and 1 flight attendant show up, so it looks like this flight is happening and I switch back. But THEN I notice the captain and GA on quite a few calls. Turns out - the rest of the FAs were at the airport, but couldn’t get through security because it was closed. Our flight is officially delayed until 8:30am. However, at this point there are no hotel vouchers left for DCA. And for those that haven’t been to Reagan in a while, it only has those old school seat benches with the permanent arm rests. The GA offers snacks and blankets. Additionally, anyone that checked a bag MUST go get it from baggage claim but since security is closed, they will be stuck down in that area (with even fewer seats) until it re-opens at 4am. I had a carry-on, but you could see the utter defeat in those folks’ eyes. I end up just asking the GA what the hotel reimbursement policy is, and she says it’s up to $200. With it being DC, the cheapest nearby hotel was the Westin at $329. I call them to ask about availability and they have 8 rooms, and agree to hold one for me. By the time I get there, I see a handful of people from my flight in the lobby - they can’t get rooms because the Westin is at capacity. Luckily, I had mine on hold - I offered my sofa bed to a couple, but they declined (which I understood - we’re just commiserating strangers, after all). I end up getting 4 hours of sleep before heading back to the airport where we finally took off a little delayed (due to the food going bad overnight and needing to get replenished) at 9:15am the next day. Was supposed to land at 6:20pm on Tuesday, landed at 11:15am on Wednesday. I haven’t called United yet, but am sure I’ll get a measly 10k miles or something along those lines. TLDR: Multiple United mech issues and a calamity of errors at Reagan caused a 16 hour delay from DCA to DEN. Takeaways: United needs to update their fleet - they seem to have mech issues 50% of the time. Don’t fly out of Reagan. TIL: 1) Hotel vouchers are limited. 2) If you have to stay overnight at an airport (there are no vouchers left) bc of a flight issue, United will pay you $150.",United,reddit,"[Reliability, Assurance]" 310,/r/UnitedAirlines Gifts and Exchanges,"#READ BEFORE POSTING. This is your warning. New people, this is where to look to see if people are giving away club passes or pluspoints or other shit. You must say you're willing to pay/trade/offer something. No asking for handouts. #DO NOT POST A NEW COMMENT THREAD IF YOU ARE NOT WILLING TO PAY/TRADE/EXCHANGE #NO ASKING OR BEGGING IN TOP-LEVEL COMMENTS. ONLY GIVING OR OFFERING ##No asking for free handouts. However, giveaways are allowed. Seeing as I've seen people ask for/offer vouchers/passes to our community, I've decided to create this thread. If you have drink vouchers, United Club passes, PlusPoints, or other stuff to offer to people, put it here. Once your comment is posted, please edit it if you have multiple to show how many you have left. **If everything you've offered is taken, please delete the comment.** Do not post here if you don't have anything to offer so we can keep it less cluttered. Thanks!",United,reddit,[Tangibles] 311,Snapshot on stats of a mild GS a third of the way through the year...,"URL: https://i.redd.it/j2ymn44ylnwc1.png ",United,reddit,[NA] 312,Assuming this is a Scam?,"URL: https://i.redd.it/ld33pgy5gowc1.jpeg ",United,reddit,[NA] 313,United posted this and I had to share!,"URL: https://v.redd.it/y880tf01uiwc1 ",United,reddit,[NA] 314,A positive “someone’s in my seat” experience,"I was flying from CLT to ORD this past weekend. Last-minute trip, so only middle seats were left when I booked. I ended up choosing 23E. When I boarded the plane, I noticed that a young girl (probably around 16) was sitting in my seat. I assumed she had just made a mistake, so when I approached her, I gently let her know that she was in the wrong seat. Then the woman next to her (22ish) piped up and said that she was her sister, and they wanted to sit together. She then asked me if I would take her sister’s original seat, instead. Since I was already in a middle seat anyways, I figured I had nothing to lose. I agreed, and asked where the sister’s seat was. To my surprise, the woman pointed at the empty aisle seat behind her! I thanked her, took the aisle, and had a much better flight than I would have otherwise. Thank you stranger for upgrading me! ",United,reddit,[Tangibles] 315,$1000 travel voucher to move seats (domestic) ,"Waiting to by the gate 15 min before boarding. I made sure to give the gate lice ampel space to crowd. 10 min before boarding GA announces there is a first class seat broken and they are offering $1k to move seats. I walk the 10 steps up and discuss this offer with her. She tells me 7DEF are all open at the bulk head. I said I'll take it as long as no one else is seated with me and they can serve me my meal. She said no issue. Let me tell you, having a bulk head private row with full first class service beats first class. So much space once you open all the pull out trays. ",United,reddit,"[Tangibles, Responsiveness, Assurance]" 316,Perfect Flight Today,"IAD-DEN No one in middle seat. Window seat occupant did a Rip Van winkle impression the entire way. WiFi worked for all but a couple of minutes. My MacBook power was just giving me warning messages as I was closing it for landing. My pre-ordered cheese plate and TruFru Strawberries were delivered without drama. The purser was extremely entertaining. The FAs were cheerful and kind. Then arrived in Denver at B42 to discover my flight to the springs is leaving from B42! Thinking I should buy a lottery ticket! Hope lots of the rest of you are having similarly great day! Share your happy stories.",United,reddit,[Tangibles] 317,Checking bags 6 hours before a flight. Is it possible? ,"Flying EWR>CDG tonight at 910. I need to be on my laptop working from 4-8PM, so I’m planning to arrive at 3PM and get set up in the lounge. United’s policy says you can check bags 4 hours in advance, but the help line person said I can “probably coordinate with baggage staff to work something out when I arrive at the airport”. Has anyone tried something like this? I’m a little worried I am going to show up and they will basically say “we can’t coordinate anything, you have to wait two hours” which would really screw me ofer at work. ",United,reddit,[Assurance] 318,Seating question,"Hey everyone, I have a question that might be really silly but I cannot figure it out. So in less than 2 weeks, me and 2 of my friends are going to Japan. My flight goes for about 2 hours, and then I have a layover in Chicago. After the layover, it’s 16 hours until Japan. The thing is, I’d want to sit next to my friends during this flight. Im having trouble figuring out how that works. I tried going through ANA (All Nippon Airways) first, and they told me to try United since the flight is operated through them. I went online and realized that reserving seats is pretty pricey, I saw them for about $55-65 each. So my question is - when it turns 24 hours before my flight, or whenever it is that my seat is assigned, how is that determined? I purchased all 3 of our tickets at the same time so would we be put together? Or is it just random and I don’t have a chance of sitting with my 2 friends unless I purchase seats. Would I get to sit next to them for both flights (until the layover AND after?) Sorry if this is stupid, thank you!",United,reddit,[Assurance] 319,United Website Issue - Session Expired,"When I am trying to book or change a flight I get a session expired message and I get logged out. I have tried different browsers and same thing. Right I cannot do anything! Anyone else getting this issue? Is there anything I can do to fix it?",United,reddit,[Reliability] 320,"United shows a (extensive) round trip, but I booked one way?","As in the title. I booked a flight but not directly through United. My tickets show the correct route. I added the trip in the United app, but in there it shows a flight back, 2 weeks later. I have not booked a flight back and I don't think I overpaid. It's Europe to Las Vegas via Chicago for roughly 1200€ for two persons. Not dirt cheap but expected. I am now a bit worried, that there is a flight back that I don't know about which a) could make it a problem with the authorities in any way and b) that I got ripped off and they sold me a round-trip without disclosing it and double dip with selling someone else the second flight. Do I have to worry?",United,reddit,"[Reliability, Assurance]" 321,Miles and PQP for partner airline flights,"I booked an international ticket on [united.com](https://united.com) using miles. One of the legs was with a partner airline while the other leg was with United directly. I received miles and PQP for the United leg, but don't even see the partner leg showing up in my ""Recent activity"" section of status tracking. Will I receive miles and PQP for partner airline segments booked with miles on united.com? ",United,reddit,[Assurance] 322,Possible to buy flight for someone using their flight credit?,"Going on a trip with someone and they have better status so it makes sense for them to buy the tickets - however, I have a flight credit I'd like to use to lower the cost of the ticket - is it possible for them to use my flight credit to buy a ticket for me?",United,reddit,[NA] 323,Flashing lights in cabin during flight,"I’m currently on a flight from EWR to LAX and as we were experiencing some turbulence a white flashing light blinked three times in quick succession, and then again about a minute later. What’s going on? ",United,reddit,[Tangibles] 324,Drink service question. ,Do the FA offer drink service for business class soon after boarding (as they once did)? I fly once a year to Jamaica and always look forward to my cocktail. ,United,reddit,[Tangibles] 325,737’s ,Are less of these being flown? On 2nd cross country trip this month and been on super old 757’s or really old 777’s on what I feel like would’ve been a 737 usually. Just random occurrence or ??? Anyone know?,United,reddit,[Tangibles] 326,booking round trip return flight for next year,"Hi! I’m traveling across Europe in a few months and still looking to book my return flight. My friend has slightly different travel plans but booked their entire round trip for $1,200 on United. I was planning on booking the same exact return flight with them, but just the one way home is $1,500 Looking at the flight, I could book the desired flight back home as a round trip, and choose the return flight back to Italy sometime early 2025. This would save me close to $600. Anyone see any issues with this method? Not sure if I would actually use the return flight back to Italy or look into changing it down the road. Any consequences for changing it down the road besides change fees? If it helps, I’m trying to fly from FCO -> ONT. I’m a US citizen. Thanks! ",United,reddit,[NA] 327,Missed connection ,"I am due to fly into newark (ewr) from london(lhr) in 2 days for a internation connection to greenvile (gsp) and the connection is only 1 hour 54 so I was wondering if I miss it as ques and any delays if united reboots me onto the next flight out is there a fee attached to it or would it most likely be free. The while trip was booked on there website Thank you for all and any answers :)",United,reddit,[NA] 328,Lies upon lies,"Why I ever thought I should try them again. Every flight is delayed or cancelled. So here I am in Madrid continually getting emails that the plane will be late. As if no one can see that the plane was landed and loaded hours ago. I think the worst is the lies when there are problems. They always lie",AirCanada,tripadvisor,"[Reliability, Assurance]" 329,Air Canada: A Cautionary Tale of Irresponsibility and Disregard for Customer Satisfaction,"Air Canada exemplifies unparalleled irresponsibility in the airline industry. Their egregious actions led to an unjustifiable six-hour delay, with no compensation offered. Despite persistent attempts to communicate over seven months, they callously disregarded our grievances, effectively ruining what was meant to be a cherished family holiday. I strongly advise against patronising this airline, as their conduct tarnishes their reputation and reflects poorly on the nation they represent, demonstrating a regrettable combination of arrogance and disregard for customer satisfaction.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Empathy]" 330,No accountability,"Was bumped from my flight at the gate along with 10 other passengers citing a plane change for ""safety reasons"". We were all promised compensation by the gate agent but only after a month of filing complaints on their site and an additional complaint with the Canadian Travel Authority, did I get a response from Air Canada offering a e-voucher towards a future flight. Given that I had to arrange for alternate travel and a hotel at my destination, I found this to be unsatisfactory and responded seeking cash compensation or at least a refund of the original flight. They responded a week with the following: We have reviewed your case and unfortunately we are unable to offer any additional compensation. We hope the e-coupon provided to you earlier will encourage you to fly with us again. We thank you for your understanding and appreciate this final opportunity to reply to your concerns. I'm sure nothing will come of this and I'm sure I'll find myself flying Air Canada again but at least I feel slightly better having shared by story ¯_(ツ)_/¯",AirCanada,tripadvisor,"[Reliability, Responsiveness]" 331,I keep giving Air Canada chances n they always let me down,I feel like for the money i paid this Air Canada treats it’s customers like garbage the delay today made me spend 12 hours at the airport in Bogota where i was already tired n got very little help this is not the first time as im Canadian so automatically think you would be treated better but not even pure trash,AirCanada,tripadvisor,"[Responsiveness, Assurance]" 332,"Literally a scam airline, and poor customer service and waiting time. DO NOT FLY, HIGHLY DO NOT RECCOMMEND","I never actually used this trip up due to plan change. I was supposed to fly home to LAX via YVR from ICN. I booked with Air Canada and when I changed, they canceled a let me have a travel credit - and with this process, I also sat on hold with their line for about 30 minutes or so. When today, I wanted to rebook with them to IAD via YVR from HNL, the guy on hold said that it would charge a total of $689 for change and rebooking fees, like excuse me, what? On the website, they explicitly said that the fare code I booked with - they would only chage $100 CAD for all flights to the US. The guy literally tried to scam me, I wanted to change, and there was a huge difference, not $100 CAD change. Please improve your service and also not have long hold times, Air Canada. Never flying them again, I don't need all this thrown at me next time. I've learned my lesson.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 333,Air Canada . The worst Airline,"Second time flying Air Canada in last month, second time sitting at the gate for over an hour while they sort luggage This is after canceling my earlier flight with little notice",AirCanada,tripadvisor,"[Reliability, Assurance]" 334,"they are running a SCAM here, this should be illegal!!!","Businesses like this should not exist, they are always late, every single time, and THEY NEVER PAY, even though it is mostly their fault. They let us board late, as every other Air Canada flight, but they kept us inside the plane for 4 hours saying it would only take 15 minutes every single time. They decided to kick us out, kept us in Toronto a whole day, and got to my destination with more than 24 hours delay, and they said they were not paying 1 cent. On my way back, they just kicked me out of my flight because they oversold tickets, but still, won't pay 1 cent!! Plus customer service acts like trained pit bulls to counterattack and wash their hands instead of helping you. It is just not worth it, a terrible experience, I wouldn't want this for my worst enemy!",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 335,a nightmare,"The worst airline. Always late. Every single time, there’s always delays or cancellations. And on top of that they are cheap as hell and never compensate even if its always their fault. PLUS they lie and give wrong information to cover their @ss. What a horrible airline. You can not even speak to anyone on the phone… mickey mouse custumer service. Avoid if u can.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 336,Overcharged for the extra luggagege,"Subject: Overcharged for Baggage Our original flight back from Chennai was changed by Air Canada due to Air Canada's internal problems of some sort. We called and asked for the same transit timings as we couldn't spend 12 hours @ the airport in Dubai. So, they issued another ticket through Air India (Up to Dubai) and we thought the issue was solved. We couldn't check in the baggage online, 24 hours before the flight time as it didn't allow us. On the day of our flight, when we tried to check in at the Air India counter, they were adamant that we had to pay US $240 for one extra piece of luggage (Instead of $100 Canadian). When the ticket was changed, no one from the customer service of yours mentioned that there would be an extra fee for flying through another airline. They are arrogant and very unfair.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 337,Seek Another Company.,"Had a horrible experience, flight was delayed 4 hours and got back home at 1:00am. I sought out compensation for this through their customer service department, yet they declared that the flight was only delayed by 2 hours. Faulty information on top of a bad experience, will not fly again with this company.",AirCanada,tripadvisor,"[Reliability, Responsiveness]" 338,AIR CANADA EMPLOYEE NEED MORE TRAINING!!,"Omg , can anyone tell this lady who work at check at AIR CANADA . SHE Doesn't EVEN KNOW THERE IS A SMALL STICKER HAVE TO ATTACH YOUR TICKET. She work for air Canada and she don't know what she was doing . And an other lady when i was talking to her she suddenly start a conversation with her coworker like when did you got your new shoes !!!!!!! SERIOUSLY!!!!",AirCanada,tripadvisor,[Assurance] 339,Worst Long Haul Flight Ever,"The single worst long haul flight I've ever taken. Started with AirCanada not updating about delays in Toronto due to the food service strike. They waited until the flight was supposed to take off then said it would be a 30 minute delay. Every 30 minutes they repeated the process until we boarded 3 hours late. While other airlines were automatically issuing food vouchers to waiting passengers, AirCanada told everyone on the intercom to ""go buy your own food"" then delayed us for 3 hours anyway! On the plane, every flight attendant treated me like I was some burdensome panhandler. Scoffing at me for wanting something simple like water or to switch a seat because there were many empty rows. I will absolutely never fly AirCanada again. I hope they go bankrupt.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 340,"Terrible airline, avoid at all costs","First and last time using this airline. Terrible terrible airline and customer service. They lost my bag, like for many other customers as seen from this review, ended up 7000 km away from home on a holiday with no clothes and more stress than relaxation. The problem is they don't inform you about anything and after 3 hours waiting at the airport after arrival, I started inquiring about my lost bag. First, there was no one there who could help, then one Air Canada representative came just to tell me there's nothing to do, and just come back in 4 days to check. No information about what happened, where's the bag, how much longer does it take for it to arrive, nothing about next steps and what can be done: just leave and come back if you want in 4 days. I wanted to make a report, file a claim for my bag and this representative told me it's not possible and refused to show me his badge or his name saying he's not required to show me anything, and just leave. Asked about a form for the lost bag - not possible, asked about filing a complaint for the airline - not possible, they don't have such things. And continuing to refuse to show me his badge. Hours lost from my holiday... Had to ask security to come for this guy to finally let me file a form for my bag. And with security there I got his name: Monar (or Manar) Asrani - worst employee of the year!! Terrible experience and employees for this airline. If you don't want to waste your time and money, don't book with them!",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 341,They don't care,"I was forced to check my bag, even if there was plenty of space on the plane still and I even saw other passagers walk in with bigger bags than mine. After my complaint, they brought back my bag but with a huge dent on top...a 2000$ tumi Mclaren edition. I knew air canada was bad, but now they just stopped caring...it was the last time for me.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 342,"Air Canada Vacations, no better than booking with local on beach","This is now the third time I have sent this; do you plan on responding? Inquiry Details My wife and I booked an excursion with the Amstar/ Air Canada Vacations rep. at the resort for a 12-hour excursion to Nicaragua, this trips main selling point was to see the twin volcanoes. We paid $500.00 USD for the both of us for March 5th. Approximately 1/2 hr. into our excursion our tour group were advised that access to the volcanos would not be permitted as there was some volcanic activity for several. days and asked if we had heard this new and that we could not go there. We were not told this two days before nor before we got on the tour bus that morning, if we would have been told in either instance we would not have gone. we spoke with the Air Canada Vacations/Amstar sales rep. the next day who. acknowledged we had not been told (they were aware before we approached her) - her name Mariela Murillo and again her nametag was Air Canada Vacations/Amstar. She kept running back to the fact that it wasn't safe but refused acknowledge that they had two opportunities to inform us before we went but decided not to. We were given $100.00 USD total as what they considered compensation which we took without us signifying that this was the end of this issue, we told her we planned to contact Air Canada Vacations who we had booked with to have them make this right. We have booked several vacations with Air Canada Vacations and have always. attended the morning information sessions and have been warned by your reps to book thru you in order not to be swindled by unscrupulous vendors and we have. adhered to that warning only to have Air Canada Vacations do exactly that. again, to repeat, your rep. knew exactly what had happened before we approached. her, and we were the first of the 8 on that excursion to approach her. Please make this right. P.S. We had to go thru Nicaraguan customs and only after we had gone thru did, we find. out that people in the Military or a lawyer or press would have been turned away, none of us had been told this while booking or by our guide for the day.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 343,Awful airline do not use,Terrible airline that keeps losing passengers' luggage. Landed 3 days ago and still no sign of our missing suitcase. Have since heard of many others whose luggage also got lost. Service on board awful too. Long haul flight & barely offered any drinks. Would never use them again.,AirCanada,tripadvisor,[Reliability] 344,Best for nothing!,"Not worth the money, time and energy! Poor(p) customer service, someone studying in high school and working part-time answers the phone in 1 hour, doesn’t know what an aircraft is and don’t have any knowledge of how things operate.",AirCanada,tripadvisor,[Assurance] 345,10+ Hour Delays with Little Explanations,"I flew Tokyo to Montreal to Chicago coming back home. My connecting flight from Montreal to Chicago was cancelled because the flight to Tokyo was delayed by two hours. As a result, I had a 10+ hour layover in Montreal. There was not enough staff explaining the situation, and it took over a week for them to reply saying I wouldn’t be eligible for compensation despite me having to change a flight I had the next day because I was supposed to arrive in Chicago the night before. I also lost money on the hotel I planned to stay in Chicago. Very little communication during a tumultuous and stressful time. I went with three other people on the trip to Tokyo and before me one person had their flight delayed for 10 hours! So, two out of four of us had unreliable flights and communication issues with this airline. Additionally, their economy seats are very small and uncomfortable. The food is not all that good either. I will NEVER fly this airline again, and really recommend no one else does either.",AirCanada,tripadvisor,"[Tangibles, Reliability, Responsiveness, Empathy]" 346,No available customer service,"Worst airline ever! This was my 1st time flying with air Canada and I will not be doing it again, I not only have issues with my flight there but also my flight home.10-20mins after getting off the plane I realized I left something on my seat. And they couldn’t find it, even tho it was handed to a staff. Then, on top of that in total my flight was delayed 7 hrs. 4.5hrs going and 2.5hrs coming back. Because of “plane availability” at least that’s what the email said. Then I filled the form out, and they denied me my compensation. And if you wanna resolve it, you can’t talk to someone, nor resubmit a new form, your just screwed. As for my lost item, I had to fill out a form. (Again can’t talk to anyone. To actually help find it.) then wait, for them to send you a email saying they can’t find it. Never flying again, horrible experience. 0/10 stars.",AirCanada,tripadvisor,"[Reliability, Responsiveness]" 347,Delays but good food,"My initial flight from Brisbane to Miami via Vancouver was fine. The food and entertainment were good. Both flights were on time. My 3rd flight from Fort Lauderdale to Toronto was on time but the entertainment system did not work. I had an iPad so no issue but some were bored. My fourth flight from Toronto to Vancouver was delayed by over 3 hours. They substituted a plane, took over 2 hours to get catering for the new plane then they couldn’t get the equipment for pushback. Many people missed connecting flights including the flight to Sydney. Hearing about the issues with Air Canada I booked a 24 hour stopover in Vancouver before flying back to Australia. If you get a really cheap flight with Air Canada and do not have travel deadlines then it may be worth booking with them. But if the same price as Qantas, book Qantas.",AirCanada,tripadvisor,"[Tangibles, Reliability]" 348,"Packed like Sardines, Disability Disorganization","Assistance for disabled waiting to board flight was non-existant and connecting to another flight was taxing. Several passengers with disabilities had to wait on aircraft for over 30 minutes for wheelchair assistance. I almost missed my connecting flight! Also, the seats were ridiculously close together without ANY elbow room. Whenever the person in front of me reclined chair, my tray table pushed right into my abdomen causing discomfort and bruising.",AirCanada,tripadvisor,"[Tangibles, Reliability, Responsiveness]" 349,Wonderful!,"I flew on the 3rd of April and I was out right next to the toilets in the middle and we called them and as I’m a avgeek and 12 years old we managed to get window seat and all next to each other for free! And the person on the phone was wonderful! And onboard experience was way better the seat so comfy the IFE had so many different things to watch and the food I had pasta and it tasted so good, my mum had the chicken teriyaki and I had a bit, it was like 5 star dining in the air and flight attendants were really kind and helpful. Would fly them again!",AirCanada,tripadvisor,"[Tangibles, Responsiveness, Assurance]" 350,Don’t fly with Air Canada,By far the worst Airlines in Canada and possibly the world. I fly a lot for work but never again with them. Notorious for canceling and delaying flights. Never compensate for mess up work. Zero accountability and poor customer service. It happens to me on a multiple flights not only this one. The most 2 important departments which is maintenance and operations are big failures until they hold managers accountable for their poor decisions they will never improve. This company need to learn a lesson and start by losing lots of customers my family and I will be 1st. It’s a shame that’s our national airline.,AirCanada,tripadvisor,"[Reliability, Responsiveness]" 351,So dissappointed,"Was on Air Canada AC854 from Toronto to London Thursday 4th April scheduled for 18.25pm take off. We took off at 1.15am on the morning of Friday 5th April. We were given $40 to grab some food while they decided what they were gonna do. Multiple gate changes before we finally got back on a plane and took off. Just used the AC eligability tool to claim compensation and it says no. Then you try top find an email address on the AC website but hey if they had that, it would involve a bit of customer service wouldnt it. £2.5k on a business class flight, never again. Date of experience: 04 April 2024",AirCanada,tripadvisor,"[Reliability, Responsiveness, Empathy]" 352,NEVER AGAIN!!!,"My flight was scheduled to leave on 4/3 at 6pm but it got delayed due to extreme weather conditions which I can understand. However, if a flight is canceled and rebooked, then there should be a flight going out first thing in the morning the following day. There should be no reason why Air Canada can't have more than one flight going out of Newark, NJ especially when a flight was canceled. I missed practically 2 days of my 4 day vacation.",AirCanada,tripadvisor,[Reliability] 353,air canada vacations drops the ball,"left hanging by air canada. paid my own way though. Made complaint on return. 4 months later no response. Was left hanging as air canada vacations dropped the transfers between hotels and airports. No way to reach them, no representative at the resort, no one would answer calls. I filed a complain upon return. 4 months later and I have not heard anything from anyone.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Empathy]" 354,Couldn’t have been more horrifying,"The worst experience, you can ever imagine. This company put me throughout so much hassle and pain. They destroyed my cargo and denied responsibility. The cargo was destroyed at their warehouse, the. Gave me the run around for months until I threatened to take them to court. They didn’t reimburse me for the damages nor did they make any amends. Truly a company that runs without ethics, so corrupt, so disgusting. Praying for your down fall in the near future.",AirCanada,tripadvisor,"[Reliability, Responsiveness, Assurance]" 355,WORST REFUND PROCESS,"PLEASE AVOID GETTING INTO A REFUND PROCESS WITH THIS AIRLINE. Avianca used to be a reliable airline company, but is not the case anymore. They don't have an organized customer service operation and my advice to anyone who is planning to flight with Avianca is to make sure you never have to cancel a flight because you will not get your money back in a long time and probably never. I have been waiting for 2 months. They emailed me multiple times about their attempts to deposit the money and how my bank is rejecting the transaction. This is a lie. My bank has confirmed that they never attempt to make a deposit. And so they asked me for a ""wire transfer"" that never went through because my bank rejected it too. Again, another lie. They emailed me to ask for some information and I replied, surprise!!! the never received the email. You get the idea...",Avianca,tripadvisor,"[Responsiveness, Assurance]" 356,Horrible.,"Do yourself a favor and NEVER fly with Avianca. They are THE WORST airline I have ever travelled with, and I fly regularly. Flights are consistently overbooked, as happened to us this morning, when Avianca made us and 20+ other people miss our flight as a result of their incompetence. Now, we are on the same flight the following day, with no apology, no compensation, no offer to stay in a hotel overnight. Nothing. In addition, the ""flight agents"" if you can call them that, are not helpful, nor empowered by their employer. Avianca monopolises flight travel in/out of San Salvador, so I do not expect this horrible situation to improve.",Avianca,tripadvisor,"[Reliability, Responsiveness, Assurance]" 357,Long Flight From Hell: Avianca is The Worst,"we were 7 people flying from Quito to JFK saturday flight 7396. we have all been travelling for many years and never ever have we been on a flight. 6.5 hours with ZERO entertainment, wifi, beverage service, or any service whatsoever except for a pass down aisle for purchase only, even water. Avianca should be ashamed of not only having flight attendants who hid behind a curtain chatting away, but had no regard for customers. we were 4 adults and 3 youngsters. i have flown transatlantic for 50 years on many airlines and the experience of this past saturday was the worst ever. amazing. to sit on a plane for almost seven hours with nothing, was truly pathetic. Never again.",Avianca,tripadvisor,"[Tangibles, Empathy]" 358,TERRIBLEEEEEE,Terrible customer service. Terrible everything. First and last time I'll be using them . If you can afford other ways go that way !,Avianca,tripadvisor,[Responsiveness] 359,Do not flight with Avianca ever,"This is the worst airline ever, they are not only rude to people all the time but also they steal clinically you in your face, they charge the price of a whole ticket for your baggage, and they made pay for a hand bag that was purchased originally with the ticket just because they didn't had the time to check the information because the air crew was late. I will never flight with those bastards ever again or let any of my family members use that awful airline. I do not recommend anyone using this airline, do yourself a favor and flight with someone else I assure you will have a better experience with any other airline.",Avianca,tripadvisor,"[Reliability, Assurance]" 360,They run into issues all the time and will Cancel flights the night before Without cash refund,"This is the first review I have ever written in my life but I am taking the time do this only to forewarn you! They will cancel flights without giving a reason and you will be on your own to reschedule with their ""flight credit"" as they will NOT refund you when you did nothing wrong. I would legally consider this a scam but since I am a Canadian citizen who paid for this flight from a third world country (Costa Rica) I cannot do anything about it. In the end I had to pay again for my flight itinerary with a whole different airline and I lost that money. Basically they all the time run into issues and then just email you the night before that they cancelled the flight. Incredible. Seriously stay away!!",Avianca,tripadvisor,"[Reliability, Empathy]" 361,Worst Experience,DO NOT TRAVEL IN THIS AIRLINE. this is the worst experience I have ever had with Avianca. My father passed and needed to cancel my flight I couldn't upload my fathers death certificate to get a full refund. They kept telling me someone was going to reach out and didn't even assist me. They didn't even have a manager nor supervisor to help. They kept saying they could not provide the information. this is the worst experience ever!!!!!!! DO NOT FLY WITH THIS AIRLINE!!!!!,Avianca,tripadvisor,"[Reliability, Responsiveness, Empathy]" 362,Worst airline worldwide,Absolutely horrible. They’ve cancelled accidentally my return booking with no explanation about why (I saw it in the website) and after chasing them to get the booking back on track (the flight itself was alright) for more than 3 weeks I still don’t have a response and I’m afraid I will be stuck in Cartagena. The customer service is the worst I’ve ever experienced (and I am a frequent flyer). They are just scammers that on purpose understaff the customer service to avoid service their customer. This should be a shame for the Republic of Colombia as a country—they should enforce customer protection laws that prevent this people from operating an airline.,Avianca,tripadvisor,"[Reliability, Responsiveness, Empathy]" 363,"Bad, terrible, unacceptable.","On March 24, 2024, I went to check in an additional bag. The lady charged $250 for the extra luggage, which I then asked for further clarification on why the expenses were so high; when the actual airplane ticket costed $230.. She directed me to call the help line the following morning for a refund if I found this to be an unfair amount due; hence I’m here on this website. After that, I asked her to let me speak to a supervisor which she then said they weren't available. This price for a simple extra luggage bag is simply unacceptable, as a typical extra check in bag is $90 maximum. Therefore, meaning I got charged an unreasonable amount with no valid reason. Same day, my friend check in an extra bag… he got charge only $90…",Avianca,tripadvisor,"[Reliability, Responsiveness, Empathy]" 364,Poor customer service,"Left backpack on plane, after 3 weeks of phone calls, runaround’s, was told I didn’t follow protocol. Needed to open a case on web site. Horrible accessibility to customer service.",Avianca,tripadvisor,[Responsiveness] 365,Crooks,Avianca are crooks. I would highly recommend you look for another carrier. We supported the Peruvian economy by buying many souvenirs and gifts for our family back home. Due to this we had to purchase an additional suitcase (medium). The suitcase weighed 11 kg and Avianca charged us $230 USD. We tried to check in online (which is supposed to cost less) but it kept failing. Hopefully other carriers don’t rip you off like Avianca does. I should have got an additional seat for this price. What a sour ending to what was an amazing trip to Peru.,Avianca,tripadvisor,[Reliability] 366,WORST AIRLINE EVER,"AVOID AVIANCA AIRLINE AT ALL COST On my return trip from Lima to NYC, I was shocked and furious to find out that I had been BUMPED from my connecting flight and replaced with TWO additional flights totaling 24 HOURS IN TRAVEL TIME, landing me almost an entire day later than my original itinerary. Avianca offered me no compensation for this itinerary change leaving me being stranded in the airport for MORE THAN 8 HOURS. Do yourselves a favor and never fly with AVIANCA.",Avianca,tripadvisor,"[Reliability, Responsiveness]" 367,Avoid Avianca at all cost!,"Worst airline service ever! If have a chance to fly with any other airline, and you can afford it, do it. It’s worth the troubles that Avianca will cost you. Service horrible, they have charges for anything, charged $340 for extra luggage and $280 for carry on. DO NOT FLY WITH GHID AIRLINE, IT WILL RUIN YOUR VACATION. At least for the day you fly. I wished Bukeley would look into this monopoly that is taking advantage of so many humble people! Very sad!",Avianca,tripadvisor,[Responsiveness] 368,Terrible customer service,"I use Lifemiles, the company's loyalty card, to book a flight from Guatemala to Toronto for my mother. The experience was terrible from the start. The Lifemiles website was lagging and confusing, and I had to try several times to make the reservation. When my mother was at the airport, she told me that at the counter, they charged her for a suitcase that I had already paid for in advance, and when I tried to make a claim, there was a WhatsApp bot that was not helpful and was impossible to talk to a person. Terrible customer service!",Avianca,tripadvisor,"[Reliability, Responsiveness, Empathy]" 369,Watch out most likely will delay or cancel late flights in spring and summer,"My flight was delayed so much I could not catch my connecting flight. Not once but twice. Both were late afternoon flights. One flight the airline changed my flight to a different airline to get me to my destination on time the other they did not. I understand wanting to be safe ( weather/mechanically) and things happen but I don’t feel I have to pay for these events. I feel as a business they should do everything they can to right the situation. If I fail to show up wether it a mechanical, personal, weather issue the airline would give back my money then. So why is it ok to come up with excuses upon excuses which they hide behind. The gate agent from delta told me I should never plan a late flight in spring and summer because they will always get delayed and or canceled. I managed to get a flight out with a different airline and had to pay for it. Delta refused to reimburse me for this ticket or provide compensation. Lesson in this if plan to fly delta only book morning flights for you may not make it in a later flight.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 370,DELTA DOES NOT COVER DAMAGE CRACKED LUGGAGE AND BROKEN CONTENTS INSIDE WHEN TOSSED UNTO THE PLANE BY THEIR EMPLOYEES,"MY 1ST BAD EXPERIENCE ABOARD FLIGHT 1796 WAS WHEN I ARRIVED AR MY DESTINATION MY SUITCASE HAD BEEN COMPLETELY CRACKED, MY PERFUME BOTTLES WERE BROKEN AND SPILLED ALL OVER IN THE INSIDE, AND MARKED WITH A RED TAG DUE TO BAGGAGE HANDLING UPON DELTA. THE YOUNG LADY AT THE COUNTER STATED I NEEDED TO FILE MY CLAIM IN ATLANTA WITHIN 7 DAYS DUE TO IT BEING A INTERNATIONAL FLIGHT. AFTER FILING THE CLAIM JANE CAMPBELL IN MANAGEMENT STATED SHE WAS SORRY AND THEY'VE DISCUSSED WITH THEIR EMPLOYEES ABOUT THE WAY TO HANDLE BAGGAGE. HOWEVER, DELTA WOULD NOT COVER THE DAMAGE FOR MY LUGGAGE NOR THE CONTENTS BROKEN IN MY LUGGAGE. I WAS HIGHLY DISAPPOINTED BECAUSE MY SISTER HAS ALWAYS SPOKEN SO HIGHLY OF DELTA. AND I WAS VERY PLEASED WITH MY SAFE TRAVELS THEIR WITH THE PILOT. THE RESULTS WERE VERY DISHEARTENING ABOUT THE WAY THEY DAMAGED THE LUGGAGE AND ACCUSED ME OF THE DAMAGES. WORD OF ADVICE PLEASE TAKE PHOTOS BEFORE AND AFTER THE FLIGHT AT THE AIRPORT AT CHECK BAGGAGE. MAYBE THEY TREAT FIRST CLASS DIFFERENTLY. I THOUGHT A PAYING CUSTOMER WOULD BE TREATED JUST AS EQUAL TO ALL. PLEASE BE AWARE: DELTA MAY OR MAY NOT COVER DAMAGED LUGGAGE WHEN THEY TOSS IT UNTO THE PLANES.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 371,Delta is on a roll! Best airline ever!,"I heart Delta. We flew from Atlanta to Seattle, and it was amazing. Firstly, we boarded on time. There were seat back screens, the ac and lighting worked perfectly, and there were tons of overhead bin space. We took off a little bit behind schedule, but not much. The flight attendants were above and beyond, and the seats were so comfortable, I fell asleep until 15 minutes before landing. Also, although we were economy, Delta let us in the Sky Club for free. Delta is the best! We got our bags on time, and not only that, but our bags weren’t scratched or damaged. Best airline ever! I definitely recommend Delta.",Delta,tripadvisor,"[Reliability, Assurance]" 372,The title should be: DO NOT FLY DELTA!,"Delta flight 162 was delayed leaving MSP on 4/16. Arrived too late for my bag to make the flight from Amsterdam to Athens. Delta was Completely irresponsible in coordinating with KLM to find my luggage.Also the flying staff had no idea how to help me get to my Amsterdam departing gate in twenty minutes. They did not even know that I had to go through passport control!!!!! The Delta airlines staff I talked to on the phone said it was not Delta's responsibility to find my luggage because I connected with KLM to fly to Greece from Amsterdam, though I did buy the whole ticket from Delta. KLM was impossible as well; neither airline ever responded to my inquiry to find my luggage and gave me wrong or nonexistent numbers to reach the lost luggage department in Athens. As of 11:09 pm on 4/18 Athens time I still have no idea where my luggage is. I don't have anything good to say about Delta flight 162 from MSP to Amsterdam. It was a complete passenger let down and more....",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 373,Horrible Customer Experience,"Really terrible experience in Feb 2024. Multiple problems with the plane kept us on the tarmac at JFK over an hour. Then their charge car wasn't working and they had to get another. I knew that there was virtually zero chance for us to make my connection flight in SLC. I began reaching out to flight attendants on the plane to ask what to do as it was my birthday and I was flying home to celebrate with my family. Nobody on the plane knew what to say even though I asked 3 flight attendants if they could find out if I would make my connection. All the could say was run. So I did. Through the whole airport at SLC because my connecting flight was on the other end of the airport. As I ran I asked gate checkers for Delta for info on if my connection flight was there. Nobody knew the answer. Of course by the time I got to gate the plane was gone. I walked to the closest delta gate and asked for help on what to do. Without asking the gate attendant printed out a ticket to LAX and said "" it's this or you are sleeping in the airport"". Keep in mind LAX is an hour away from my final destination which was LBC. If I had originally wanted to fly into LAX I could have got a $200.00 cheaper ticket but I chose LBC to be close to my family because it was my birthday. Now I was going to have to find a ride from LAX. I had to run back to where I was originally to get the LAX flight.When I got there I discovered I was given a middle seat. I went to the nearest red coat and explained the whole situation as best I could within a minute and asked for another seat. "" Sorry no"" he says and walks away. Get to LAX and wait there for an hour while a friend drives to me. While waiting I look up the price difference for the ticket I had bought and the LAX flight I was put on. $250.00 I email Delta explaining everything and ask for the difference in flights to be refunded or given in credit since It was not my fault that I missed the connection flight in the first place. In the email I explain that it was my birthday and that is why I went for the more expensive flight. This is when the fun begins. A customer service representative emails me back saying "" sorry nothing we can do on the flight but maybe we can pay for your car ride from the airport if you show us a receipt"" So I email them back a copy of the receipt and again explain the whole story. This time another guy takes over from the last customer service representative and he writes something really strange. He says "" it's up to you if you forgive or not but we won't be refunding you for the flight or the car ride"" The forgiveness part was strange since I never talked about forgiveness or anything like that in writing to them and unprofessional of a customer service agent to be so rude but the denial of the refund after I did exactly what they asked was infuriating. In my opinion Delta doesn't really care about it's customers. Through out this process I interacted with probably fifteen of their employees in three different States and none of them seemed to care at all. The customer service agents really don't care. I think this company is overvalued and under delivers. They don't take responsibility when their planes break but the worst part is trying to deal with their customer service. The just bounced me around from agent to agent and every new agent was worse than the last. The best part: After I got the final email from Delta Customer Service which was the rude email about forgiveness but sorry we are doing nothing to make this right I got a package in the mail from them. It was a happy birthday card with the crappiest quality money can buy birthday cookies, some caramels, and popcorn bites. The quality was on par with the free snacks you get on the plane. The ingredients were garbage. Complete with happy birthday card. So out of touch with the situation and the crappiest quality snacks. That seems to be the representation of the whole experience for me. Out of touch and crappy quality in a nice shiny package. I ended up emailing customer back again and cc'd the CEO. I told them I won't be doing business with them anymore. Then I looked up their affiliates and will go out of my way to avoid them too. Later that month I had an expensive flight to purchase. Delta was one of the cheaper options but I chose to spend about $200.00 more to go with a different airline. Now I am writing all of you here to say Buyer Beware. I strongly believe with this current regime you do not get what you pay for.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 374,Disgusting.,"Was asked to volunteer for a later flight (2hours). I asked and was told it was guaranteed. Now I have my wife and 5 year old son stuck because it was in fact a “standby” and now they’re waiting (9+hours)… Extremely unprofessional and do not wish or recommend this airline to any serious person. SHAME on DELTA… BAD BUSINESS, Liars.. Never flying Delta again.",Delta,tripadvisor,"[Reliability, Assurance]" 375,Milk and go,"Like other American internal airlines, they don't do the least effort to facilitate or accelerate the secondary checking process for people like me. I almost lost my first flight. My second flight was missed because of poor announcement. We landed at one terminal and the connection flight was in another. They kept paging my name but I had no idea where they were as the screens did not show anything!!!!!!! Last but not least, my bag was left in their office for hours and I had to wait for another hour for someone to walk by slowly and give me my bag at 1:00 in the morning! Altogether, worst experience ever.",Delta,tripadvisor,"[Reliability, Responsiveness, Empathy]" 376,Worst Nightmare,"Experience did not go well. Air hostess yelled at me for leaving the overhead luggage cabinet open. She was coming backward and I did not want to get stuck behind her with tea trolley, so I sat down. She was very rude"" If you opened it, you were supposed to close that"". 2nd thing, the staff mishandled my luggage handcarry and broke wheel. If they take responsibility of your luggage, should not throw stuff around carelessly. I have no one to blame. It was so hard to drag that heavy handcarry after I got my luggage from luggage claim area. If I have choice, I would not take this airline. I travel every month and route I travel, its very hard to find flight with other airlines. They should train their staff better. Their business is because of customers and staff gets paid because of customers .",Delta,tripadvisor,"[Reliability, Assurance]" 377,No help.,Tried to get on an earlier flight but nobody could help. First question was are you a Medallion member? No. They said because I was basic economy no changes are allowed. I said I would pay to change my flight and pay to upgrade. Still no. There were open seats on the flight as well. Thats what the gate agent told me. What a stupid policy. Delta will only be used as a last resort.,Delta,tripadvisor,"[Responsiveness, Empathy]" 378,Lack of communication,I'm a frequent flyer and on several occasions my flights have been delayed which caused me to miss my connecting flight. You guys don't do anything to compensate me and I have to spend unnecessary money for a hotel or sleep on the floor of the airport. You guys need to do a better job of getting people with connecting flights off the aircraft first. I pay alot of money every week to fly with you guys there's no reason why I should miss my flights and on top of that you guys don't communicate with me that my flights are delayed so I can reschedule.,Delta,tripadvisor,"[Reliability, Responsiveness, Empathy]" 379,People’s Choice No More!!!!,"My husband and I have flown Delta for years b/c we’ve always had a great experience. This last month we have two of the worst experiences we have ever had with ANY airline. I think they booked our flight without ever having a pilot. They kept giving us the run around until it was too late to go to a hotel and get some rest to only be back at the airport bright and early to be told we still don’t have a pilot, but we really appreciate your patience. No you don’t. if you did you would take care of us. The delay isn’t the issue. The issue is the games and run around they keep giving to just keep you satisfied in the moment. The most rediculous…giving up my Delta Amex and Sky Club b/c it isn’t worth it anymore…",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 380,Complete lack of respect and professionalism,"I requested wheelchair assistance for my return trip at least 3 times prior to my departure. When I arrived at the check-in desk no wheelchair was available. I have a serious heart condition of which I informed Delta in advance. The agent at the desk was very irresponsible and disrespectful. I don’t want to state his name but I took all the information to make a legal report. He procrastinated the entire time making problems for my health and I had to request a physician due to the strain I had to suffer standing at desk in my condition. Finally after 1H45 minutes the wheelchair arrived. I’m an American citizen since birth and I reside overseas. the Delta agent at the desk said I couldn’t travel back to Rome because I needed a return date. I informed him that I had a round trip ticket to go back to Rome where I live and work. Then he asked me for proof of residency outside the USA so I showed him my Italian drivers license which he claimed wasn’t accepted. The agent was incompetent and aggressive. No USA citizens born in the United States have to prove their travel intentions! Delta should not allow unqualified employees to handle international clients and most of all no ignorant, disrespectful , rude, unprofessional and arrogant employees should be allowed to work for an international company important and respected as Delta.",Delta,tripadvisor,"[Reliability, Responsiveness, Assurance]" 381,Terrible service. Never fly Delta again,"I had a flight from tokyo to dallas, tx. Boarding time was at 3:50 pm. Once onboarded, they made us wait inside the aircraft for at least 2 hours because an engine was failing. They tried to “fix it up” and rebooked the flight for the next day at the same time with overnight hotel stay. The problem is that i didnt have any way of communicating at work that i will be missing that day. Mind as well get fired. Thank You Delta, for your excellent service in providing the worst. (Called delta to get least some sort of compensation in miles or upgraded seats and no. They don’t do that. I needed to aubmit a complaint and get a callback in 2 business days. Again. THANK YOU DELTA, for your EXCELLENT SERVICE, at providing NONE. #NeverFlyDelta",Delta,tripadvisor,"[Reliability, Responsiveness]" 382,Bad service,"Claudia is the Absolute Worst. She is not friendly, and was very rude to us. We have had a wonderful experience with Delta, until now.",Delta,tripadvisor,[Assurance] 383,Where do I even start with this airline …,"This is the only airline I’ve ever taken and years ago before Covid this was an excellent airline… sad to say that this airline has completely went downhill since then. Planes are always at full capacity & flights are always delayed. This past week has been hell with this airline. On the way to Miami we had to stop in Baltimore .. due to the plane being full I was told to put my purse in my suitcase which held me back from my boarding position and everybody who checked in after me went on the plane before me. Staff is not helpful what so ever from the Flight attendants to the customer service in the air ports. On our way back to New York we had a layover in Baltimore … my first south west plane was delayed and overlapped with my corresponding flight. My boyfriend and I were told by a flight attendant that our flight back to Buffalo would still be waiting for us when we got there … well we got there and the flight attendant at our gate in Baltimore said “that plane been gone” all though the plane was still parked in front of the door … she was rude and unprofessional told me to go talk to customer service. There were over 200 people on that flight who got off PISSED and also missed their flight … due to it being the last flight of the night we had to stay in Baltimore for the night tired and stressed. My grand father passed while I was on vacation and it was important that I got home. They took our luggage so we had no change of clothes or tooth brushes. This air line is horrible, although they compensated us this is ridiculous… people pay their hard earned money and south west planes can’t ever be on time so we missed our flight and had to detour another day. There were two helpful employees at the customer service desk who helped compensate us. I do not feel the compensation was enough due to the exhaustion of waiting for a flight that kept getting delayed & then having to practically run to the other side of Baltimore airport just to get there and see our plane had boarded and was about to take off. Do not book on this airline !!!! Spend a little more money with a better airline. They kept canceling their snack and drink services every flight due to “turbulence” and the plane barely shook at all. Just terrible experience. I will never fly southwest again",SouthWest,tripadvisor,"[Tangibles, Reliability, Responsiveness, Assurance]" 384,Rude,Rude at check in. The check in agent was patronizing and impatient and she behaved that way on purpose to give herself a sense of power.,SouthWest,tripadvisor,[Assurance] 385,Why can’t southwest flights be on time!,I really use to love Southwest Airlines but lately they can’t seem to get their act together. I’ve traveled with my family several times in the past 6 months and every single time our flights have been unreasonably delayed!,SouthWest,tripadvisor,[Reliability] 386,Southwest has become such a disappointment,"The quality of customer service has gone downhill dramatically. I have ridden on Southwest for decades and am at the point I will fly American instead. It may be more expensive, but the customer service is so much better. My husband even works for Southwest. Flying standby shouldn’t mean you get treated like crap since you’re not paying for the flight. Even though I have the option of standby through his job-no thanks. Now I would rather pay than deal with the extra BS and lack of empathy when flights are full/cancelled. A little compassion goes a long way Southwest!",SouthWest,tripadvisor,"[Responsiveness, Empathy]" 387,Bad - STAY AWAY!,"My luggage arrived damage, i filed claim and southwest just decided on its own to give me travel voucher (apparently, i can use this to buy a new luggage). This is their practice so you spend more money on them. I asked for a refund and only then they ask me for a receipt of it (either you kept receipt or not, they will NOT compensate you properly). They offered to pay me a meager $40 for a big luggage that currently sells for $95.99. Way to defraud people! Do NOT book with this airline! Very bad customer service, they give you a run around for what you deserve! Bad practice southwest! Bad!!",SouthWest,tripadvisor,"[Reliability, Responsiveness]" 388,The Supervisor made the difference.,"Good trip, the supervior in richmond va was very professional and helpful. He was an older black male with light eyes. I am bad with names, but he made the difference, A flight attendant got sick and caused a 6 hour delay at the last minute to board, but the supervisor helped relax and secure the customers with clear information and great hospitality. The pilot gave me one of the smoothest flights that I have ever experienced 👍🏾👍🏾, kudos to the pilot as well.",SouthWest,tripadvisor,"[Responsiveness, Assurance, Empathy]" 389,GRRRRREEEEAAAATTTT,"Amazing, the service is nothing i've seen before in terms of air, travel the seats are so comfortable and every single flight attendant is significantly attentive to all of the people on the plane even the complimentary snacks change on different flights so its always interesting and I always fly them. Thank You Southwest!",SouthWest,tripadvisor,"[Tangibles, Responsiveness, Empathy]" 390,Amazing experience for unaccompanied minors!,"My son has been flying with Southwest alone frequently. He said the flight attendants were absolutely wonderful they provided him with a seat in the very front row and gave him extra food and drinks. Also, they try to put unaccompanied minors like my son together so they can get to know each other! He said the seats were very comfortable and had a lot of legroom! Overall, he said his experience was great and is looking forward to flying alone again!",SouthWest,tripadvisor,"[Tangibles, Responsiveness, Assurance, Empathy]" 391,Clothes disappear from luggage,"The flight attendance were exceptionally good ! However a few articles of clothing didn't make it home with me. The items that were taken didn't get put back into the packing cubes I used. They were expensive, but I bought them from the goodwill. So I'm not out much money. It's just the idea ! I'll put a lock on my luggage next time ! I would advise that ti everyone now !!!",SouthWest,tripadvisor,[Reliability] 392,Customer Service sucks,I went up to the counter to tell them someone slipped on water and was completely ignored. But she helped the Caucasian behind me !!!! The elderly stuck in slavery days and ways shouldn’t be working lol retire immediately- customer service sucks,SouthWest,tripadvisor,"[Responsiveness, Empathy]" 393,Sardine in the cabin,"Flight from Orlando to Raleigh/Durham Outside baggage handler was extremely he got a wheelchair for me and took me all the way to the gate as we were unable to find anyone to get me to the gate on time. Flight attendants very nice and helpful ( also had a great sense of humor) as well. My only complaints were the inability to order a wheelchair on the app and that I felt like a sardine in the cabin. I understand there maybe improvements in the works to alleviate the cramped seating and l would definitely fly SW again",SouthWest,tripadvisor,"[Tangibles, Reliability, Responsiveness, Assurance]" 394,it took me trying someone else to realize how good Southwest is,"I fly Southwest all of the time. I recently gave another airline (Frontier) a try and it made me realize how great my experience is with Southwest. Frontier is horrible and I would tell you to stick away from them. They nickel and dime you for everything, so by the time you add everything you need, the price is more expensive than Southwest by far! The customer service is great with Southwest, both in person and on the phone. Frontier only chats with you online and if you talk to someone in person they charge you $20 or something like that.",SouthWest,tripadvisor,[Responsiveness] 395,Best airline,They have good leg room and nice flight attendants and pretty clean cabin and give you many options for complimentary beverages. Best airline I’ve flown on before.,SouthWest,tripadvisor,[Tangibles] 396,Terrible bag drop service,Southwest Airlines only had two people at the bag drop in Orlando costing us an hour delay and then with an hour through security we missed our flight. The bag drop line was massive and something we didn’t plan on.,SouthWest,tripadvisor,[Reliability] 397,No service from flight attendants,I’ve been on many SW flights over the past few years. They have basically stopped their drink/food service. I’m sure it’s a cost savings for them but it is extremely rude to not provide at least water to guests flying. Today there is zero weather issues. The pilot informed the passengers that there would be no service from their flight attendants to keep them safe while flying. 🤣 Do better SWA.,SouthWest,tripadvisor,"[Tangibles, Assurance]" 398,Well done Emirates despite the challenges,"Great trip with Emirates despite the challenges in Dubai due to the rain storm and airport temporary closure. Just landed the other day Friday 19th April - having flown from London Heathrow to Mauritius . ( ref MUHWP6) Sincerely impressed by Emirates - have to say had two beautifully run flights - whilst the staff must have been under significant pressure due to obvious logistics, given the rain storm, flight rescheduling, and additional longer hours and less crew available - they all did a brilliant and extremely professional job. The airport was under pressure, as was seen on reports however Emirates accommodated travellers with notified free food outlet options for all travellers which was a helpful solution. Even though we were seriously delayed due to the onward connection, as there were cancellations Emirates did incredibly well. Well done cabin crew - particularly the Dubai/Mru leg - thank you Feliciano Alba, Sergije Simenovic and Steven Buckland for looking after us so well during a somewhat tiring journey you all did a great job.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 399,Flight was amazing but flew with them once and i had to call them.,"Flight was Amazing but trying to pay was the worst experience i had. I have a family of 5 and we all picked our seats and we wanted to pay and then unexpectedly they refreshed the site and we had to pay.... 300 EUROS MORE for our ticket. my wife absolutely freaked but eventually we had to book an other ticket that still was 100 EUROS MORE EXPENSIVE. So we booked a multistop ticket where we could stay 2 days in dubai which still was 1 day less then our original ticket, i do think the flight was worth the pain.",Emirates,tripadvisor,[Reliability] 400,Awful Service,"The worst airline you may have in emergency situations, almost took 2 weeks to recieve my luggage and crew are so rude. If you wanna eas of mind not recommended otherwise you'll regret it.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 401,Avoid Here Is Why:,"Even though Emirates should be considered one of the worst airlines and get sued, I don't care. While on a trip back to America from India. I felt nauseous and was about to throw up after eating their food. The food smells bad as well. The inflight entertainment sucked as well as their legroom in economy. This was much worse than my trip from America to India. I felt a little better when I arrived in Dubai, UAE. One day Emirates will go downhill. On my second flight from Dubai-Dulles. There were some people on the plane covering their mouths and rushing to the bathroom. I know why, they were throwing up. Emirates is no longer 5 stars and it shouldn't be 4 stars either. That is right Emirates CEO Tim Clark, reveal the truth about Emirates. We want the truth not the lies. I never had this problem on Etihad Airways, Qatar Airways (my favorite), United Airlines, and Lufthansa Airlines. I will never fly Emirates Airlines again.",Emirates,tripadvisor,[Tangibles] 402,Very bad experience to collect my missing luggage,"Extremely poor services, no communication regarding the luggage, you can’t contact their call center, as they will be always super busy, you can’t sent an email, very poor in crisis management.",Emirates,tripadvisor,"[Responsiveness, Empathy]" 403,Business class car scam,"I use and enjoy Emirates on a regular basis and I think that they handled the weather crisis recently as best they could, albeit their communications were abysmal. The crews were hard pressed and worked long hours. God bless them. The crews are what makes Emirates good not the management. My gripe is with the business class car service. I landed after 2 days waiting and at 0500am to a queue of first and business class passengers waiting for a car, and albeit there were about 20 business class cars with drivers stood by, the Pakistani coordinator was putting us into Uber taxis. It was clear that the Business class drivers were arguing with the coordinator, and there was a deal between that man and the uber drivers. I asked the Uber driver why the business class cars were not being used, and he was embarrassed and could not answer. This was clearly a scam by the coordinator and the Uber cars. Monopolizing on the crisis. I asked the coordinator why he was putting us in a taxi when we paid business class he just laughed and showed zero care. Terrible attitude and clearly on a scam.",Emirates,tripadvisor,"[Reliability, Assurance, Empathy]" 404,Worst Airline in the World - Sir Tim needs to tell the truth!,"We were stuck at Dubai Airport on Thursday 18th April as our 14.55 Emirates EK009 flight did not take off. We boarded our plane at 10 pm but was then told that we had to leave as the crew had exceeded their flight duration as they had been waiting for us to board for several hours. We were then told there are no flights to UK until the 22nd April although several flights to the USA had taken off. I only had a couple of days of my heart medication and there were no staff to be seen. We finally got a plane at 2.55 pm the next day having had no food or water offered to us and nowhere to sit . We have still not received our luggage and Sir Tim Clark should hang his head in shame after his lies and excuses for their behaviour. One elderly gentleman was taken to hospital with heart problems and children were visibly upset at the conditions we had to endure for 28 hours.",Emirates,tripadvisor,"[Tangibles, Reliability, Empathy]" 405,Emirates where are my bags and where is my compensation?,"Where do we start. Incredible holiday to the Maldives completely ruined by the car crash that is Emirates. No communication, lost bags, flight left with 1/2 the passengers left behind, no where to sit, 24 hour delay. Awful patronising and carefree apology from the president today. Now i have an Email saying my luggage has been delivered to my home. It has not !!!! Never again. Disgusting customer service, rude staff and no regards for their paying customers. Dubai airport was a mess and no one wanted to help.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 406,The worst luggage service ever,"The worst, lost baggage of more than 100 people in Bali 21 April. It taken more then 3 hours to fill the form of baggage lost. Never again.",Emirates,tripadvisor,[Reliability] 407,TERRIBLE EXPERIENCE @ DUBAI AIRPORT TRAVELLING WITH ONE KID,"Upon arrival at Dubai airport, I was refused ""meet assistance"" despite requesting it both in Milan and upon arrival. The lack of assistance with valets in Dubai was distressing, especially when traveling with a young child. They told me ""the line is there, go and wait. we can't do anything). Then they were watching at the phone and chatting between them. We endured nearly 7 hours in line, during which my daughter, exhausted, fell asleep on my arm. She is 4 years old!!! She was then jolted awake by another passenger pushing us, resulting in injury and distress. Throughout this ordeal, we received no water and the crowded conditions made it difficult to breathe. Despite my exhaustion (I would like to see Fly Emirates staff carrying 20 kg for almost 2 hours on their arms) and my daughter's distress, airport staff offered no meaningful assistance. Their suggestion to leave my child with someone else (HOW DARE YOU!!!) was not only impractical but also insensitive. The absence of separate lines for families compounded our difficulties, leaving my daughter traumatized and declaring she never wants to fly again. This was her first flight, and the experience has marred her innocence.",Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 408,My Mother suffers without medicine due to Emirates Airline's actions...,"Instead of cancelling flight from Prague, Emirates dispatched the full plane to Dubai on the 18th of April 2024, knowing that they can't accommodate connections and passenger overflow. Pure greed!! Avoiding airport charges at international airports, they got most of their planed back to their home base, creating ""refugees camp"" like conditions in Terminal 3. To get to Business Class Lounge, you had to stand in que for 5-6 hours without any water or the ability to go to the toilet. They took approx. 40min to process 1 passenger to entre. I've spent 5 hours on international phone calls with Emirates Customer Service to assure my NON-ENGLISH-speaking mother in the 70's is taken care off. The staff in the call center and in the lounge was very supportive, however this didn't help the whole situation as my mum's luggage is still lost in the pile of thousands of suitcases at the airport... After 2 and half hours on hold (Emirates baggage claims), call cancelled. After 2 hours on Live Chat - responsibility is passed on to Bahrain Airport which due to Emirates negligence is now also impossible to reach. So, what do I do? Where do I turn for help? Is there actually anyone who cares and will help? Not EMIRATES, that's for sure... Never ever again, I'll never use nor recommend this airline again, after 14 years of being loyal customer....... Katie",Emirates,tripadvisor,"[Tangibles, Reliability, Responsiveness, Assurance, Empathy]" 409,Bad,I had really worse experience with Emirates following a flight cancellation. It is understandable that any flight can be cancelled related to natural calamities. But the way of communication and follow up after the flight cancellation was really unacceptable. I haven’t received any update about cancellation until we reach at the airport. We were there with a small baby aged 1 .5yr and spent nearly 7 hours to get any letter or proof from airline about the cancellation to provide our employer. Unfortunately the staffs they couldn’t provide anything from their side and the way they treated was really disappointed. After calling the customer care for next 24 hours we managed to speak and reschedule our flight after next 10 days. It is really unfortunate for us that it gonna affect our job and all other appointments .It was a nightmare for us as we were traveling as a family . It was a really bad experience from Emirates,Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 410,TERRIBLE EXPERIENCE - Bag missing since 1 week. 0 updates from Emirates.,"I travelled back with my boys last week on Saturday by Emirates via Dubai. One of our bags with most of our essentials and expensive items has not arrived a week later. Have called them numerous times, after hours of waiting they have provided no updates. Filed 2 complaints as well. The bag has items that have been collected over years and have sentimental value. It’s really disappointing to have received this kind of treatment from Emirates after we have been extremely loyal customers. Definitely now never taking emirates. Understand there are mishaps but being treated in this manner with no compassion is very disappointing.",Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 411,Abysmal systemwide contingency management,"Chaotic, catastrophic operational management of, yes, a temporary rain crisis. Sub-standard station staff handling of customer concerns, info updates, whether in NY, DXB, BOM….think BOM was by far the worst, in a race to the bottom for Emirates customer service. My JFK-DXB-BOM suitcases were abandoned by Emirates in DXB, never made it to BOM with me on my 11 hour delayed flight. And here we are 2 full days later, and Emirates still doesn’t know ass from elbow. No suitcases yet…’we are locating your bags and will update you’. I sent them my air tagged bag photos sitting at Concourse A for 2 days. I know exactly where they are, but Emirates demonstrates wilful blindness. Shape up fast Emirates, else the competition will eat you up sooner than you can imagine.",Emirates,tripadvisor,"[Reliability, Responsiveness]" 412,The Fiasco of April 2024,"Arrived to checkin on the afternoon of 17 April 2024 on to be told by a service executive that the flight was cancelled. Other than this, we still have not received any communication at all from Emirates, no apology, nothing. We were aware of the weather event but we had zero correspondence at any point that this was even remotely likely even though they did know the plane had not arrived in that day. If we had an idea earlier, we could have taken some action before all alternative routes filled and/or prices escalated incredibly. It was a codeshare with Qantas service but Emirates were the operator and held the cards. The Emirates service team on the ground in Aus. and internationally were unprepared and unscripted. The question has to be asked how a global operation of this scale has inadequate disaster scenario planning and resultant escalation/communication protocols. Eventually, the handful of more experienced Emirates ground staff seem to comprehend that this was an escalating shambles as they struggled to quell the customer unrest. Unfortunately, whilst trying, they were unable to offer any coherent solution other than ‘it could take more than 3 days’ and ring the reservation number to rebook. The call was manned by people who incorrectly deflected to Qantas to solve or it was constantly engaged . We took matters into our own hands and thankfully after much effort were able to rebook non-Emirates travel for 2 days later. The additional costs we will claim on insurance when I manage to get formal written notice that our flight was actually cancelled. Emirates will have an enormous job ahead to rebuild the trust of many, many customers who felt disrespected. War stories of luggage lost, circling on low fuel, sitting on a tarmac for hours, exiled in Dubai hotels, diversions and long held plans for holidays and business that cannot be recovered.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 413,A complete nightmare. Lost for words.,"I was supposed to fight representing Australia for the NSW police charity boxing event in the UK on Saturday 20th April 2024 battle of the badges. I flew from Brisbane AUS to Dubai airport on Wed the 17th April early in morning. My flight to London UK got delayed for hrs and then cancelled, due to weather - flooding. I got stuck at Dubai airport for 2 days with no accommodation or shower or sleep. Waited in huge lines to try get a connecting flight to UK although they could not get me on one until 28th of April at the earliest, which is the date I was due to return from the UK. I have since returned to Brisbane and home today. My suitcase also went missing so have lost so many good things. I am unbelievably upset and angry at not getting a flight to the UK and missing out on so much. I wish to be refunded for my flights that I lost. I also have lost the accommodation and trains that I booked in London.",Emirates,tripadvisor,[Reliability] 414,Where is Emirates?,"I could understand the difficulties Emirates is facing with the terrible flooding in Dubai. At least they could communicate clearly and answer their customers and travel agencies. Going to the airport in Bangkok, there is no information. Emirates desk is a pure chaos. At the check-in desk, they say you can take the plane but you will be blocked at Dubai indefinitely. The agency says the plane is schedule and you need to take it. And 2h before the plane you receive a message that you cannot check-in but check in online was possible without any information. Emirates abandons all his passengers, the ones blocked in Dubai and the ones that need to transit through Dubai. Spent hours with the travel agency at the phone..Travel agency that receives no information of Emirates who is not answering them too. And as Emirates does not cancel the flights, impossible to rebook the flight for another day with the agency, adding more stress to the chaotic situation. Also the assistance at the airport was non existant, even for elderly passengers. I think that it’s good to judge a company by its ability to face a crisis and I can say that Emirates failed at every level in this case.",Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 415,FIRE EMIRATES AIRLINES MANAGEMENT,flooding on 4/16 in Dubai and Emirates Airlines has lost thousands of luggage. wait 6 hours at airport to see agent and NO HELP. I was admitted to search for my luggage in Terminal 3: thousands of luggage with no organization and i never fond my luggage after 4 days. No one answers customer service at Emirates. Colossal Failure on Emirates Upper Management; they shld be FIRED. Considering a class action law suit for lost property,Emirates,tripadvisor,"[Reliability, Responsiveness, Empathy]" 416,Terrible experience in Hyd by Emirates ground staff on April 20,"I had terrible and worst experience of my life at Emirates counter at Hyderabad on April 20 for trying to board flight eK525 to Dubai. The comments from ground staff was completely illogical, non ethical and problem diversion tactics. There was NO comms officially from Emirates about flight cancellation, but airline ground staff insisted that flights from Hyd to Dubai were all cancelled. Received nessage from airline official email too that flight had taken off. This is complete hypocrisy in terms of what's communicated by ground staff and officially comms. People were stranded near checkin for 4 hrs wishing for solution to the issue, instead only substandardly providing answers that Checkings are cancelled for all, which wasn't the case",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance, Empathy]" 417,Nut allergy,"First of all on our flight out to Mauritius we told emirates that our son had a nut allergy at every point in the process including checking in and on boarding the plane. Once seated we again told the air stewardess about his allergy, her reply was it was in their policy that they served nuts on all flights and would be serving them on this flight and they would not be announcing it on the PA system, when we asked about it possibly being airborne she said she would speak to the captain. On returning we were told we were too much of a risk to fly with them and we’re escorted off the plane !! We then were told we needed a letter or email from the NHS to say our son was fit to fly which we managed to get but then had to pay again for the flights ! My other son who stayed on the flight said they made an announcement when we had left saying it was our decision to leave the flight. What a completely disgusting way to treat people with an allergy.",Emirates,tripadvisor,"[Reliability, Responsiveness, Assurance]" 418,Bringing a pillow + personal item?,"I’m flying Allegiant on Friday and am only allowed one personal item on the flight. Would I be able to bring a pillow in addition to my backpack, or would that count as another item? It’s a full size pillow (I’ll be camping and get neck pain without my usual pillow in the best of circumstances). I’m concerned about being charged for a carry on, and the website isn’t super clear about it.",Allegiant,reddit,[Tangibles] 419,Flying with dog - carrier,"We've flown several times with our dog via Allegiant to go visit family; we have him in cabin in a carrier that we bought from JetBlue when we flew with them for the first time. Our dog fits, albeit snugly, and he can't fully turn around when in it which apparently is a requirement by Allegiant in order for pets to fly. The dog is older and sleeps most of the time anyway, which he's able to do comfortably in our current carrier - our home airport has never given us any flack about the turning around point, but the Allegiant staff at the aiport we fly out of always does. They've never actually prevented us from boarding, but it's an additional hassle where they hold us up at bag check to call in a supervisor, who tells us it's against policy and it's a problem etc. So we go through this for an extra 15 minutes every time before they eventually just let us board anyway. My question is, does anyone have a recommended pet carrier they've used when flying with Allegiant? Our current is **16""L x 10""W x 10.50""H** but I see Allegiant allows *9”H x 16”W x 19”D* so we have room to upscale the volume",Allegiant,reddit,[Responsiveness] 420,Ticket Number?,"Does Allegiant issue a ticket number? Other airlines have a 13-digit ticket number. My company is asking for it for reimbursement, but I can’t find this number anywhere. Any leads? ",Allegiant,reddit,[NA] 421,Website,"URL: https://i.redd.it/g51fp7l65xtc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/odh319eftka3AKXCbONWQ3IwSrrjPMW1HvwPJWABY6s.jpg Images: https://preview.redd.it/g51fp7l65xtc1.jpeg?auto=webp&s=3a491e0a7c34348be014dfcdbfb02530885b5433 ",Allegiant,reddit,[NA] 422,"Given voucher, only for them to use it seconds later","Had a flight with car rental. Ended up not needing the car rental so got on a call with a representative and had them refund the car cost in the form of a voucher. He also said he would need to cancel my whole order and repurchase just my flight tickets. He sent me the voucher with the refunded car money, then sent me the receipt and itinerary for the ""new"" tickets. On the receipt you can see he used 2 vouchers to purchase the tickets. One of the vouchers being the one he just gave me for my refunded money. This took place about 6 months ago and I'm just now noticing as I'm trying to use the voucher",Allegiant,reddit,"[Responsiveness, Assurance]" 423,Some questions!,"Flying out in a month! Just have a few questions! (I’ve flown on allegiant which was my first flight that I wasn’t prepared for, but this time I wanna be ready and prepared and to look like I know what I’m doing) 😂 1. Am I allowed to bring (I’ll ofc ziploc them so they’re secure) my crochet hooks and maybe a small ball/skein of yarn? (Can I keep that in my carry-on?) I just wanna bring something to do when I land at my destination so I don’t have to spend money to buy stuff there :) 2. Is there a specific or average weight, that person carry-on has to be? (I know they charge a fee, but last time I flew I barely had anything, just an iPad, switch, chargers and that was it-) 3. Can I keep my personal carry-on (in this case, a normal sized backpack) in between my legs at my seat or is it recommended to put it up in the overhead? (Last time I guess they didn’t notice that I had it between my legs) (also is it rude to ask the flight attendant to put it up in the cabin for me? I don’t wanna try to put it in and struggle/hold up a line of people trying to sit down) ",Allegiant,reddit,[Tangibles] 424,Military Boarding,"Does anyone know if priority military boarding is for reservist and veterans as well, or only active duty? Their website just says ""qualifying service members"" but doesn't define what qualifies",Allegiant,reddit,[NA] 425,Can you buy extra seat?,My partner gets very confined and stressed in economy so we always fly first class but allegiance and spirit have a lot of nonstop options from our airport. Can I buy an extra seat for us to just have? So it would be us all three seats in the row ,Allegiant,reddit,[NA] 426,Canceled flight. ,"A couple nights ago I booked a weekend in Vegas, I just went to the app to add my booking and it is saying my flights are canceled. I have not received any cancellation email, and if I try to rebook the same flights it says they are available. Has anyone had anything similar happen?",Allegiant,reddit,"[Tangibles, Empathy]" 427,Cheaper ticket prices,Does Allegiant allow credit back if I’ve booked a flight and the prices come down? ,Allegiant,reddit,[NA] 428,Skateboards,Has anyone brought a skateboard on the plane and stowed it in the overheads? Looking to bring a complete board for my teenager and don’t want it broken if we check it . ,Allegiant,reddit,[Tangibles] 429,Allegiant website & app down,"I'm unable to access Allegiantair.com. message ""Not found"". The Allegiant app message is ""Unable to update information""",Allegiant,reddit,[Tangibles] 430,Changing Flights,Does anyone have experience traveling as a couple but having to change only one person's flight? My wife and I are going on a trip and I need to change my flight traveling back home to a few days later than hers. I only see the option to make the change for both passengers.,Allegiant,reddit,[Tangibles] 431,disposable vape through TSA,"I'm flying with Allegiant soon and want to take my disposable vape with me. I know that I need to pack it in my carry-on, but not sure how else to pack it. I don't want to have it on my person as I don't want to take it out as I'm going on a family trip. Therefore I'm also trying to prevent any sort of question from TSA about it. Any tips/is Allegiant any more/less particular about vapes?",Allegiant,reddit,[NA] 432,Personal item,"Hey yall, my jansport bags zipper broke while packing today, I have a small duffle bag 10x9x19. Will they give me issues ?",Allegiant,reddit,[NA] 433,Are hedgehogs allowed in cabin? ,"I am moving from New England to Texas and I would really like to bring my 5 year old hedgehog with me. I am nervous about bringing her in the cargo cabin and finding an airline that ships pets in the cargo is also a hassle. According to the policy online, they accept small animals like Guinea pigs and hamsters and do not explicitly exclude hedgehogs. Can anyone confirm or deny if hedgehogs are allowed in the cabin? ",Frontier,reddit,[NA] 434,This is a game changer for passengers on these low cost airlines,"Airlines must refund if they cancel or significantly change your flight https://www.travelagentcentral.com/transportation/airlines-must-now-automatically-and-promptly-refund-passengers-flight-changes?fbclid=IwZXh0bgNhZW0CMTEAAR2KG1pJ69pu_DbX8d0KYSocU4Luc5HQEumcQKNgmkp3jMtPSLT8uCtZ4TQ_aem_AZW-jamTSm1gLkZv-wPhHlRWWZJDGI3_EKjopObPg4r0hByueJpR-3nq_pkFcqhQ63WQg1kGoApNravu4cCWgnA5",Frontier,reddit,[Responsiveness] 435,Another good diamond experience,Flew PHX-LAX. Was a bit bummed that I couldn’t select the front seat this time as they have the new seating for sale with the middle seat blocked when I booked. Picked 3rd row back. But when I checked in those are now at $0 so grabbed my front window. Middle seat still blocked. Board first with Diamond. Never get asked about my carry on. ,Frontier,reddit,[Tangibles] 436,U.S. Department of Transportation (@USDOT) on X,"URL: https://x.com/usdot/status/1783132624258580624?s=46&t=lXRTTw5cCiKWM2Fb7ZugPQ Thumbnail: https://a.thumbs.redditmedia.com/inoxnFHylL7iVssq-4fu9komlc1XHptGNFOnzuFScv8.jpg Images: https://external-preview.redd.it/qT8Z97WZl-T_Kb29Agcf42CkG7miyRmG-L7zjWNgQjo.jpg?auto=webp&s=f5347830fbf0c9fce28c2f887d534f735339f33f ",Frontier,reddit,[NA] 437,Flying with mobility scooter,We are flying next week out of SFO and my mom had a mobility scooter. Will this be an issue? I’m having some mild anxiety about this flight. ,Frontier,reddit,[NA] 438,another bust at tpa,"counter agents once again making sure you cant book tickets at the counter today with a line of unhappy counter buyers and one of them on his third attempt in three days to buy tickets. yesterday they complained there was a technology issue. today they stalled buyers to attend to a continuously light line of travelers. good thing I'm flexible but I see a US DOT complaint here soon. counter purchase options are not an allowance they are a federal requirement. contracted F9 agents do not seem to get that part. don't like it then take it up with the US Department of Transportation. until then I'm buying negative revenue travel all day long.",Frontier,reddit,"[Reliability, Responsiveness]" 439,Haven't much experience flying,so i am flying frontier in october and only intend on bringing a carry on bag since its only going to be sat-mon type deal; but i am going to a convention on this trip and i plan on getting autographs and such and putting it in a folder to hold in my arms. would that be a problem? my carry on bag is going to be too small to properly hold my autographs so im trying to keep them in my arms if possible. im not an experienced flyer so im unsure if i am going to run into problems. thank you in advance <3,Frontier,reddit,[NA] 440,How does this work?,"If the departing flight is canceled on a round trip ticket thus canceling your trip, are you refunded the round trip fare?",Frontier,reddit,[Responsiveness] 441,Upfront Plus Seating,"Anyone tried the new upfront plus seating? If so, what was it like?",Frontier,reddit,[Tangibles] 442,Why does the Frontier employees are so rude?,"This is was my first and last time of using the Frontier Airlines. Basically I had a non stop fly from Phoenix to Salt Lake City and my flight was delayed for 5 hours. I was supposed to get inside of the plane at 3PM and they rescheduled 5 times. I got to Salt Lake City at 11:30PM. The third time when my fly was delayed they added stop at Denver and Seattle. Instead of getting to Salt Lake City on Saturday. They wanted to get me there on Sunday afternoon around 7PM. I came to Frontier employee and I asked him. Does this is true that we are going to get to Salt Lake City on Sunday. He answered me, do you have a hearing problems or what? Then when they started to pass us on board. One of the women who work for that company asked me. Do you need English assistance? I said why and she replied to me that I have the accent. I said sure I don’t speak English. She asked me what language do you speak. I said to her, I speak English. I don’t know why they hate their job and make others feel uncomfortable.",Frontier,reddit,"[Reliability, Responsiveness, Assurance]" 443,Baggage,Paid extra for luggage but the bag came back opened with things lost. Claim denied. They didn’t return the full weight I paid for and won’t pay for lost items. What?? Any ideas on how to get help. ,Frontier,reddit,"[Reliability, Responsiveness]" 444,Personal item-turned-carryon-upcharge— do they take your credit card at the gate or do they charge the card you originally paid for the tickets with?,"I got a personal item backpack that says it’s exact dimensions for frontier’s personal item bin at 8x12x14, and it’s not even stuffed (I have a checked bag too) but it seems like the 8 is a bit of a stretch. If they do end up up charging me, whatever nbd it is what it is, but at what point in the check-in process does this happen? Will they also charge me $25 for talking with a gate agent? I’d just like to know what to expect, thanks folks. I’ll get through this and book with a more reliable airline next time, I didn’t realize what I was getting into when I got these tickets but I’m so glad I found this sub and am able to prepare myself. I got TakeOff luggage for the kiddos and I’m excited to see how things go with that too- between all that and a couple orders of compression bags we’re all set for our trip to the rockies! ",Frontier,reddit,[NA] 445,18x14x8 Luggage,"I've been browsing luggage that qualifies as a personal item and found this one on Amazon: [https://www.amazon.com/dp/B0D233QXZB?ref=myi\_title\_dp&th=1](https://www.amazon.com/dp/B0D233QXZB?ref=myi_title_dp&th=1) I kind of like the idea of no wheels and a cross-body strap, but also a hard shell. Anyone picked one up yet? Looks like it fits the bin perfectly, might need to detach the strap though? &#x200B;",Frontier,reddit,[NA] 446,READ BEFORE POSTING. You are not allowed to sell travel bank/credit on the front page.,"#Your post will be auto removed if it contains any sort of selling travel bank credits (or similar posts) on the front page. These posts belong in the gifts/exchanges megathread. Click here. https://www.reddit.com/r/jetblue/comments/uzb1vt/rjetblue_gifts_and_exchanges/ This is your warning. Any selling of travel bank stuff goes in that thread. Just because this subreddit doesn't get much traffic doesn't mean it isn't moderated. Also, if you're a member of jetblue's TrueBlue program, we have flairs for you! Here's how to get flair: https://reddit.zendesk.com/hc/en-us/articles/205242695 Employees DM me if you want verified flair such as jetBlue Employee, jetBlue Pilot, or any other customizable thing. Thanks.",JetBlue,reddit,[NA] 447,/r/jetBlue Gifts and Exchanges,"##Put your travel bank stuff here. No more travel bank credit posts on the main subreddit page itself. Everything goes here. Report any posts on the main subreddit page that are asking for travel credit #DO NOT POST IF YOU HAVE NOTHING TO OFFER. Repeat askers will be temp banned! ##NO ASKING/BEGGING/REQUESTING IN TOP-LEVEL COMMENTS. If you have travel bank credit, vouchers, or other stuff to offer to people, put it here. Once your comment is posted, please edit it if you have multiple to show how many you have left. If everything you've offered is taken, **please delete the comment**. #EVERYTHING THAT HAPPENS HERE IS AT YOUR OWN RISK! We are not responsible if you get scammed. If you see a scam, send proof to /u/Player72 Don't post here if you don't have anything to offer so we can keep it less cluttered. Thanks!",JetBlue,reddit,[NA] 448,Mint Studio Upgrade: Pros and Cons,"JetBlue’s new(ish) Mint Suites are one of our favorite ways to fly to Europe or back. But is it worth it to upgrade to the extra-spacious Mint Studio in the front row? https://preview.redd.it/v62w6x3jmawc1.jpg?width=1536&format=pjpg&auto=webp&s=cae3350c73f7881b6b5c9e93412ca1a3a3c8622d Pros: * They are obscenely spacious. There’s more legroom than in a normal JetBlue suite but, more importantly, more shoulder room. * The bigger screen (22 inches vs. the 17-inchers further back) are noticeably bigger, too. Much more storage! * First row = you’re served first, which could make it easier to eat & get to sleep earlier. Cons: * Being in the front row means crew is walking past you for an hour or more to serve everyone else * The “buddy seat” is cool in theory, but in practice, the leg rests are constantly broken which makes them unusable. * Everything else is identical to the rest of the JetBlue Mint experience (but that’s not a bad thing!) **So is it worth upgrading?** We wouldn't do it again. Really, the Mint Studio's biggest problem might just be that the normal JetBlue Mint suites are excellent enough. But if the extra space and larger screen are worth $299 (each way, no discounts on roundies here) to you, then go for it. &#x200B; https://preview.redd.it/t80b6ibqnawc1.jpg?width=1536&format=pjpg&auto=webp&s=8782844830b54a5a66bc019a7e77ae34e383cf53 https://preview.redd.it/a3gzoqw8nawc1.jpg?width=1536&format=pjpg&auto=webp&s=703c9c027e6c4a2f9ee3e1fc12f439a3ed40014f https://preview.redd.it/y76hi0j7nawc1.jpg?width=1500&format=pjpg&auto=webp&s=f3dc2fc6ff0c02e9587cbeefc385f2e35722c6f8 https://preview.redd.it/lbdm3qebnawc1.jpg?width=1500&format=pjpg&auto=webp&s=e7e1c0e5df8aa40b150fbc0c2d0c0e1a1ca9f8ca \--- Full review if you're interested: [https://thriftytraveler.com/reviews/flights/jetblue-mint-studio](https://thriftytraveler.com/reviews/flights/jetblue-mint-studio)",JetBlue,reddit,[Tangibles] 449,Are properly Sized Backpacks accepted as Personal Items?,I'm flying next week and have planned on bringing a properly Sized Backpack as my personal item along with my roller carry on. Is this a no no? is this OK? Should I leave the! Backpack at home and stick with the carry on?,JetBlue,reddit,[NA] 450,What happened to non stop flights from SJC to JFK on Jetblue?,Last year I flew around the same time and looking through May-September I'm not seeing any non stop flights to NYC. What happened?!,JetBlue,reddit,[Reliability] 451,Got a question ,So I have a TruBlue subscription and I just booked a flight how do I put that in my points.,JetBlue,reddit,[NA] 452,Can I change credit card on the booking and get free checking bag?,"I recently got a JetBlue plus card. There’s a booking with 4 family members including me which I made with a different credit card (Jet Blue Plain card), few months ago. Is there anyway I can tag my JetBlue plus card to the booking to get a free checkin bag? Update: Just received the reservation email again immediately after the card was approved. Didn’t understand why, but after looking closely, I see that checked bag is now included for all members in the reservation. So the trick is as long as the Trueblue id on the reservation is the same one used for application, they automatically get linked and you get a reservation update email. ",JetBlue,reddit,[Tangibles] 453,Spring Break delays?,"Traveling out of JFK T5 today and wondering how bad the delays have been. When we flew out last year around this time we nearly missed our flight because T5 wasn’t equipped to deal with the madness and machines broke down. Just trying to gut check how much extra time I need today. Thanks ",JetBlue,reddit,[NA] 454,Expiring travel credit - advice,"I received a JetBlue email this morning saying my travel credit is expiring in two weeks. I need to book travel by then or lose the credit. My family and I don’t travel that often. We are planning on a cross-country trip next April but details still TBD. April 2025 booking dates are obviously not available yet. If I book a trip on some random date next year using the credits, can I modify the flight to different date and time without losing the credit? I understand that if I cancel, it’s lost. The credit is not that much, but I do hate to lose it. Any advice from more experienced travelers is appreciated.",JetBlue,reddit,[NA] 455,Boarding Group on Non Mint Segment,Hey. I'm planning on booking Jetblue Mint with one of the segments being non-mint. Would I get priority boarding on that non-mint segment or just regular boarding?,JetBlue,reddit,[NA] 456,Tiles/Mosaic?,"Hello! I just passed the 20 tile mark and now I am at 21. From what the screen shows we are supposed to get a PERK at 20, 30, 40 tiles…and then secure Mosaic at 50. I have gotten no notification or email for this 20 tile perk? Can anyone help/explain…I cannot seem to get a direct answer from JetBlue! ",JetBlue,reddit,[Responsiveness] 457,Delay caused by bad schedule management from JetBlue ,"Flight from BDL-SJU 3:35-7:09 PM was on time today but that same aircraft was assigned to depart from SJU-SDQ (boarding at this one) at 7:13 PM but it's delayed two hours cuz of bad schedule management from JetBlue. What the hell? I would totally be okay if the previous flight was delayed for weather or previous trajectory delays because it happens all the time. However basically sabotaging your customers for bad schedule management is another all time low for JetBlue. ",JetBlue,reddit,[Reliability] 458,34 Minute layover for Jet Blue to Jet Blue connection,"I'm looking at a flight MSY to DUB with a 34 minute layover in BOS. I know both flights arrive/depart from Terminal C in Boston and it's a small enough terminal. Would this be enough time to get to the BOS to DUB leg? And what would happen if I miss the connection? I won't have any checked baggage if that matters. ",JetBlue,reddit,[NA] 459,YSK JetBlue has an official form to request legally mandated cash compensation from UK/EU-originating flights whose arrival at final destination (regardless of any legs/layovers) was delayed by three hours or more. ,YSK JetBlue has an official form to request legally mandated cash compensation from UK/EU-originating flights whose arrival at final destination (regardless of any legs/layovers) was delayed by three hours or more. ,JetBlue,reddit,[Responsiveness] 460,JetBlue App - No FaceID option ,"Just noticed that when using the JetBlue app on my Apple iOS device, I have to manually enter my username and password half the time due to the app forgetting the last login. I don’t know if this is due to phone reboots or app updates which are infrequent. I went to check what was wrong with my FaceID setting for the app and realized there were none. This would be kind of embarrassing if it was 2020 but come on guys, it is 2024. Literally no iOS app that has a password function doesn’t use FaceID at this point and the coding to implement it is very easy, intentionally. This frustrate anyone else or is it just me? ",JetBlue,reddit,[Tangibles] 461,Changing a flight booked w/ JB Travel Bank credits.,"I have $400+ JB travel bank credits that are going to expire in a couple of weeks. I am trying to extend the travel credits by booking a random placeholder flight in 2025, the total cost of which would be completely covered by the travel bank credits. The ticket is a ""Blue"" fare which allows for free changes. The JetBlue ticketing agent is telling me that tickets booked using travel bank credits can be changed, but that the departure and return airports need to be ""nearby to the originally booked airports"". Does anyone know if this is accurate? ",JetBlue,reddit,[Responsiveness] 462,Jet blue 'even more space' or Delta Comfort+ ,"Roughly the same price 5hr flight (LAS - > JFK) Jet blue 'even more space' (A321/mint) or Delta Comfort+ (A321Neo) What would you choose and any specfic seat to choose or avoid? (solo traveller) (let's disregard drinks for this equation)",JetBlue,reddit,[Tangibles] 463,JetBlue Plus CC,"Good morning! I moved to UT from the east coast and all of my family is still back east. I travel back east probably once or twice a year. Every time I have visited out west it seems like JetBlue is the best option on direct flights and decently priced. Example being I flew my mom round trip for $218 from Burlington VT to SLC. I like them, never had any issues. Does anyone have their CC and can give me some advice or tips on if I should accept their offer? TIA! ",JetBlue,reddit,[Reliability] 464,Mint prices NY-LAX/SFO out of control?,"Hi all, Am I the only one who has noticed that mint to california has gotten wildly expensive? Would love to book but can not justify $1500-2200 for a one way",JetBlue,reddit,[NA] 465,Randomly changing boarding group,"A family of 4 (2 adults, 2 kids 6 and 10) checking in and got the same boarding group. All of a sudden, few hours before the flight the youngest gets moved to group B, the one youngest to C and adults to D. Is thus a normal JetBlue stupidity? Oh and people at the gate say we have to all board during the last group. Why in the hell would they split us up then? Seems like someone needs a code patch. ",JetBlue,reddit,[Reliability] 466,When is the best time to book,"Flew JB for the first time last month and loved it. Booking another trip for Disney in march 2025. Tickets just became available, is this the cheapest they will ever be or should we wait? ",JetBlue,reddit,[NA] 467,"Does Flyfi support live streaming, and does it work over international waters?",Have an international flight that might conflict with an nba playoff game next week. Wondering if I can stream on the plane?,JetBlue,reddit,[Tangibles] 468,Checked bag reservation lost,"I bought a checked bag online weeks ago and paid $60+ for it. When I got to the airport, there was no reservation of checked bags. I had to pay another $80 for the checked bag round trip. I called and spoke to someone who wasn’t helpful. I was transferred to a supervisor who wasn’t helpful and then made to do the chat with no resolution. Has this happened to anyone else? ",SpiritAir,reddit,"[Reliability, Responsiveness]" 469,Why do they bother selling food and drinks if hardly anyone buys it?,The bargain-hunters who fly spirit aren't going to fork out $$ on overpriced food and drink. I rarely see people order stuff so wonder why they go through the hassle of offering it? Perhaps it is some law that they must provide food for sale even if they lose money on the whole operation?,SpiritAir,reddit,[Tangibles] 470,Interview ,"I was invited to interview with Spirit as Airport Customer Service Agent. The pay isn’t on here, does anyone know what the average is for this position? As well as I’d love to know anyone’s experience that has worked (or) is currently working for Spirit. Thanks!! (Edit: DTW Airport - Detroit). ",SpiritAir,reddit,[NA] 471,Question before I book,"Hi there, myself and my three friends are travelling in the states in September. We are looking at options for a flight from NYC to New Orleans on the 4th. There are two very similar flights but one is Delta and one is Spirit. We are on a budget and we save about $60 dollars by going with Spirit. From what I can see I have everything accounted for. We each have a check in bag which has been accounted for in our total cost. I am hesitant to book with Spirit after seeing some negative feedback? I chose to have seats assigned as we do not mind what seats we get. Does spirit charge for every seat regardless of if they are assigned for you? I just want to be aware of any additional costs I could be hit with come September. Any advice would be appreciated.",SpiritAir,reddit,[NA] 472,Peru?,The Spirit website lists Peru as a destination but I can’t find any actual flights in the booking system. Does anyone know if they plan to ever resume flights to there. I was hoping to use my points to complete a bucket list item and see Macchu Picchu but I’m losing hope.,SpiritAir,reddit,[Tangibles] 473,Are flights getting canceled?,"I heard they are reducing employee hours, does that mean flights are getting cut? Does anyone have 1st hand knowledge? If I book a flight from Fort Lauderdale to Philadelphia, how confident should I be that it won't get canceled?",SpiritAir,reddit,[Reliability] 474,"In addition to my personal bag, can I bring flowers?",Well the question is already there. If I can't bring flowers I'd be pretty sad ngl :(,SpiritAir,reddit,[NA] 475,what does the 'all airports' mean when I choose department through spirit?,"I've booked an airline ticket to Korea from SFO(San Francisco International Airport) and am currently living in Texas. So I'm trying to go to SFO through Spirit Airlines. But when I tried to choose the department, it said 'all airports' in San Francisco, What does that mean? Does that mean SFO is included in 'all airports' too? Then if I booked this one, can I take the International airlines at the same department from the Spirit?",SpiritAir,reddit,[Tangibles] 476,Purchasing Tickets at Airport,"I have purchased tickets for Spirit at the airport before, but can I use a travel voucher there? Also, am I able to purchase a bag when making the reservation or do I have to purchase a bag online after the reservation was already made?",SpiritAir,reddit,[NA] 477,Is there anyway to determine which planes are spirits newly renovated ones?,"Spirit released some newly renovated planes a couple months ago. The big front seats are nicer than the old ones (extra privacy with the closed gaps is nice) but the EXIT rows are where the real amazingness is. Gone are the reduced seat widths because of the in arm tray table, plus the tray table on the seat in front of you can pull back and you can fit a 16 inch laptop on it with tons of room to spare! And the seats feel more comfortable and plush. I normally always fly big front seat but the exit rows on the new planes are primo! 👌 Anyone know if it’s possible to identify the planes?",SpiritAir,reddit,[Tangibles] 478,First time on spirit ,Last minute work trip and they were the cheapest by quite a bit. For work to reimburse me they require a ticket number. Now when I fly Delta or American it’s right on the receipt. I can’t find it anywhere with Spirit. I tried calling customer service but all they sent me was another copy of my confirmation and no ticket number. Any help is appreciated. ,SpiritAir,reddit,[Responsiveness] 479,Diaper Bag Issues?,"My husband and I are flying out of Logan with my son as a lap baby on my ticket. According to Spirit Air's baggage policy, I can bring a diaper bag for my son for free and it does not count as my personal item. I am also paying for a single carry-on for myself. So, I will have my personal item, a diaper bag, and a carry-on. Has anyone had issues with agents knowing the diaper bag policy? Should I have a printed copy of the Spirit baggage policy website with me?",SpiritAir,reddit,[Assurance] 480,HELP should i refund/rebuy or keep the ticket i have now,"so i just realized that i booked my return flight a day earlier than my friends 🤦‍♀️ the cost for changing the ticket now comes out to $300. the trip was already $500 which was a bit pricier than usual— but i definitely don’t think i can add $300 onto that and feel like it’s worth it i did get the refundable ticket where i can receive $409 of it back in flight credits. online it says the tickets are still $500 round trip, and it looks like the extra $300 is basically fees and whatnot adding up (although i seriously can’t figure out why the prices are so different) i’m wondering if i should do the cancel and get my money back and then rebook for that $500 round trip price, or if i should just bite the bullet and keep the trip that i have i’m just nervous that there’s gonna be a catch considering its spirit 😭",SpiritAir,reddit,[NA] 481,Spirit Air Review,"I felt the need to post this because of everything I read previously about Spirit. My wife and I took a vacation to Cancun from 4/2 to 4/9. We were flying from Newark, and decided to fly Spirit because the prices to fly other airlines was literally a matter of thousands of dollars otherwise. We also had a layover in Fort Lauderdale both going and coming back. Everywhere I saw online said this was a nightmare scenario with Spirit essentially with them always delaying and you’re lucky to get there at all. I also heard they nickel and dime you with bags and you might end up paying more than you would have otherwise as well as they give you absolutely nothing on the flight and the chairs are hard. Well, I’ll say generally speaking my experience with them was fine overall. Not spectacular, but that’s okay. My flight was delayed by about 30 minutes coming from Newark and we did not receive much of a concrete reason. But once we were on the plane it took off rather quickly and there was a smooth ride. Now, my wife and I did bring two suitcases on the bigger side. Spirit’s cap of 40 lbs for a suitcase being over is kind of ridiculous as other airlines are around 50 lbs. It also seemed like the scales were incorrect as we measured at home and the weight we got was different than what they got by about 10 lbs. But nonetheless, people prepared me for this so I wasn’t surprised I had to pay more for a bag that was over. My wife’s bag was slightly less(I took some of her stuff in mine), and I’ll say they didn’t make us pay for it even though it was slightly over the weight. So props to them there. We didn’t have any delays at all on the way back and was smooth. Only annoying thing was we had to have our bags rechecked in Ft Lauderdale and go through TSA again which was annoying but that’s on the airport I believe and not Spirit. We almost missed our connecting flight because of it. My experience on the plane was non-exceptional, but it’s kind of what I expected. We had a little less room, the tray is smaller, the seats are a little less comfortable, there’s no in flight entertainment, and no complimentary food or beverage. It’s no frills for sure. But it will get you from point A to point B and if it will save you some money you probably won’t care much. Given what people told me previously, I was so happy to get there and back at a decent time. Overall, I’d say Spirit is a budget airline. It doesn’t try to pretend it’s something else. I’d use them again especially if I was just flying within the United States. Try to keep your bag small if flying with them and don’t expect much, but I had a more frustrating experience flying with Jet Blue last year. I was pleasantly surprised that our flights were on time. Overall I’d say I had a fine experience with them. ",SpiritAir,reddit,"[Tangibles, Reliability, Assurance, Empathy]" 482,Can I get through? ,"URL: https://i.redd.it/9xvdbjj6iwtc1.jpeg Thumbnail: https://b.thumbs.redditmedia.com/0pYObuUmGU1FXEDa8rl3lTYM_HHIuv2UGU7zlgmmr5A.jpg Images: https://preview.redd.it/9xvdbjj6iwtc1.jpeg?auto=webp&s=2c6919f9dd9fa7ef0d57d1726eb651dc3a50eab9 ",SpiritAir,reddit,[NA] 483,Have redeye flights always been so packed?,"I flew a red-eye last night and an hour before boarding it was still relatively empty according to the seat map. When I got to the gate, I checked again and all the seats were filled up. Is it normal for redeye flights to be popular now? I always thought they were pretty empty and disliked by most travelers. ",United,reddit,[NA] 484,Is it dorky to like the flight map?,"I loooove the flight map. So fun to zoom around on it and track our flight, compare what we're over to what I see outside the window. Anyone else? Flight Map displayed for the Entire Flight Club!",United,reddit,[Tangibles] 485,decent meal offering on a transcon upgrade!,"URL: https://i.redd.it/5xb1z1r39owc1.jpeg ",United,reddit,[NA] 486,An ode to the unknown gate agent," 8am in Dulles Gate D15 was boarding to DEN Masses amass on the gates And the lice congregate on the hallways But a hero gate agent emerges And like Moses he splits the sea And hallways regain their purpose Thank you unknown hero ",United,reddit,[Responsiveness] 487,"30+ hour delay for UA187 cancellation, stranded in Johannesburg: refund/reimbursement options?","Flight 187 from Johannesburg to Newark was canceled that morning for maintenance issues. I was flying with wife and 2 young children. United re-booked us on Emirates through Dubai the following day. I couldn't pick seats online to check in so I went to Emirates counter to see what was up. Was told our tickets were ""invalid."" United online chat service insisted we had tickets. Emirates insisted we didn't, and wouldn't let us check in. We were stuck, again. United stranded us and booked us with 'invalid' tickets after canceling our initial flight, and nobody on phone or chat could do anything to help us. A kind woman working at the Emirates counter also worked for United and was able to log in and re-booked the 4 of us through Sao Paolo Brazil (with a 7 hour layover), then to Houston, then home. This added 8 hours of in-flight time and many more total hours to our trip. We ended up arriving at home more than 30 hours after we were scheduled to arrive. If not for an incredibly kind soul at Tambo airport - not even a United employee - we may still be there. United's incompetence for this re-booking fiasco was appalling. We were Polaris, and United Customer Care offered a credit that will expire in a year that was \~25% the cost of that leg of the tickets. At the risk of sounding awful, this seems deeply unfair, and I'm wondering if anyone has advice on how to be re-compensated fairly? What can we reasonably expect?",United,reddit,"[Tangibles, Reliability, Responsiveness, Assurance]" 488,Quick question re: lounge access.,"Next month I'm flying from SLC to DCA via Chicago. Chicago to DCA leg, I paid to upgrade to 1st class. What is the lounge access policy for this type of scenario? Am I eligible with my 1st class ticket or do I just purchase a one day pass? ",United,reddit,[NA] 489,Cancun diversion,"URL: https://i.redd.it/qr8tqr19ajwc1.jpeg ",United,reddit,[NA] 490,Buying refundable first class/business class tickets to Argentina,"I am part of a group of 12 who will be traveling from SFO to Argentina after Xmas this year. We checked all the flights and found excellent pricing on United. I'm a 1K member so I volunteered to buy the tickets. The app only lets you buy 9 tickets at a time, so I thought I'd buy 3 for my family first, then come back to buy the other 9. The problem is that after I purchased the first 3, the United app was quoting $11 - $12k per ticket, versus the $7k I paid for the first three. Long story short, I spent an hour on the phone with a United 1K support manager who told me there was nothing they could do because the fares were controlled by revenue management. I explained that 12 tickets at $7k per ticket would be way better than 0, because if I can't book all 12 tickets, we will have to find another option. They turned down $84k in guaranteed bookings due to ""revenue management"" and only having 3 tickets at whatever class of booking I was able to secure. The group desk at United was no help at all, they can only book non-refundable tickets. Has anyone encountered this and found a solution they'd like to share?",United,reddit,"[Tangibles, Responsiveness]" 491,Small Carry On,"Probably a stupid question, but I’m traveling Basic Economy coming up and the itinerary says I can’t take a full size carry on case. Is a backpack ok? I don’t need much for the trip, but I don’t want to be charged extra for my M/L size backpack either. How big can my bag be?",United,reddit,[NA] 492,An amenity kit 17 years ago!,"URL: https://www.reddit.com/gallery/1ccgd6s ",United,reddit,[NA] 493,United Polaris from Madrid to Newark,"URL: https://www.reddit.com/gallery/1ccwewc ",United,reddit,[NA] 494,Business travel: Based in USA. Booking Q/V/L/S/... with personal credit card vs GSA Y fare?,"I have not really paid attention to fare classes. I recently learned that many fare classes earn much less award miles and PQP (https://www.reddit.com/r/unitedairlines/comments/10cy8ri/united\_fare\_class\_chart\_updated/, https://www.united.com/ual/en/us/fly/mileageplus/earn-miles/united.html). Through my employer, I often have the choice to either book a ""non-refundable"" flight using a travel portal (Deem) using my personal credit card or to have the travel agency book tickets at GSA prices with the employer's card. The flights I can book myself are typically Q/V (but sometimes L/S) and the GSA airfares are typically the Y fare class. Both domestic and international several times a year. I'm currently Premier Gold with United. What factors would you consider in making these choices? * flexibility with an GSA airfare - refundable, changeable, .. * Getting credit card points + a reduced number of miles and PQP vs a higher number of United miles and PQP * Likeliness of upgrades for different fare classes? * ...",United,reddit,[NA] 495,Bag tracking in the app is BS? Or something else?,"Silver member, 5:55pm or so direct DEN to JAX last Sunday. Check my ski box and boot bag. On the plane I check the app. Both items marked with a timestamp as loaded. Sweet. Get to JAX at 11:20pm. First on the belt are the skis. Sweet! Priority handling worked for once! But no boot bag. Off I go to the baggage office. Sweet lady there, I tell her it was marked as loaded. Within 3 seconds of entering the bag number she tells me it's still in Denver. So what's the point of the app? Next morning they deliver the bag at my place around 9:45am and I live an hour from JAX. How did it get there so fast? There are no redeyes on that route.i checked texts and was notified at 7:16am that it was picked up for delivery..... Was it in JAX the whole time but fell off the cart or something?",United,reddit,"[Tangibles, Reliability, Responsiveness, Assurance]" 496,MileagePlus Shopping and ad blocker whitelist,"Trying to use MileagePlus Shopping for extra miles on big purchases after a hiatus. I know there used to be a URL you can put in your AdBlock filter whitelist so it can continue to work even though ad blocking is enabled, but I can't find it anywhere on their site anymore. Does this still exist?",United,reddit,[Tangibles] 497,From the captain.,"On a FC flight Denver to Jackson hole. FA comes to 3E and 3F….. The captain Would like to welcome you Mr and Mrs Cool. Just curious why? ",United,reddit,[NA] 498,Bought ticket on Lufthansa,Bought a reward ticket on Lufthansa - Economy light. Does this trip count for united pqf/pqp or does it work the same as basic economy ?,United,reddit,[NA] 499,Can I buy lounge access from Lufthansa in Frankfurt on a United Economy ticket?,Traveling for our honeymoon and we have a four hour layover. ,United,reddit,[NA]