,title,review,airline,source,SERVQ
12750,Terrible,"Ok let's start with the staff, rude..then the food ""diabolical"" I don't expect , of course, a five star meal, it is economy, but come on something decent, have respect for your customers! Tickets are not cheap, and is an 11 hour flight. I choose beef and potato, it was seriously 3 slices , not beef ,3 mushrooms, 3 slices of carrots. Some kind of dessert and the soft drink comes in a plastic glass of the size is for children's party. Then the staff disappears until breakfast which was slightly better. Entertainment nothing new, films average nothing exciting. I used to fly with Avianca,and really enjoyed, but now is lees than a budget aeroline. I think you get better food in the transmilenio a bus transport In the capital. So they have a new image Avianca with small ""a""which goes perfectly with a minimum service",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12751,JetBlue is great,"JetBlue is great, I have flown on Jetblue many times. There service is great, carry on bags are free",JetBlue,trip_advisor,['NA']
12752,What a joke this airlines is!!!!!,Our first leg of the trip was great from Sacramento to Vegas was great!!! When we got on the plane going from Vegas to Miami the flight attendants Roshauna & were very rude.. they want me or my husband to move one of our carry on bags to a different place in the plane and I could not lift it & he was against the window and couldn't get out and I asked if someone could help me and they were very rude and then didn't give either of us good customer service on the 5 hour flight... I will NEVER fly Spirit again ever!!!!!!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12753,Air Canada's poor service,We flew Air Canada from Detroit and had a layover in Toronto on our way to a vacation in St. John. After sitting in the airport for hours our flight was canceled. We went to Customer service and waited in line for over 3 hours only to be told we had to go up the stairs to the white phones where they would rebook us. We never were able to get any service to rebook our flight. We were not given a hotel or any vouchers if any kind. They said the hotels were full! We ended up renting a vehicle at an exorbitant fee and driving back to Detroit. Lost our entire vacation tour because of Air Canada's incompetence!,AirCanada,trip_advisor,['Responsiveness']
12754,Safe travel through Hong Kong Airport (HKG),"Went from the Hong Kong train station, by bus through downtown Kowloon, to Hong Kong International Airport (HKG). On my last flight to China, I had my routing changed to avoid HKG. Seems back to normal now. For the flight, I had a choose of four lounges. I usually go the the Air China or Thai lounge at HKG. This time, I tried the AMEX lounge. OMG, the food was much higher quality and delicious. I had lots of the grilled salmon, but tried a little of most food offerings. I had window sleeper-seat 10K in business class, right beside the right side engine. The seat was great, and allowed me to easily get a nine-hour sleep. Flight was very smooth, left on time and arrived seven minutes early. Service was friendly and very helpful.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
12755,Never again - the garbage of airlines,"Scam you on your baggage - their online site says you get a carry on and a laptop item, I checked in at the airport and they didn’t say anything, then once at the gate they made me consolidate my bags (I had 1 small carry on, 1 laptop bag) before telling me it’s too big and I need to pay 80 bucks. The attendants are loud and obnoxious and clearly get zero training in customer service. Never again - the garbage of airlines.",SpiritAir,trip_advisor,['Responsiveness']
12756,Smooth ride,"Our first trip with this airline. No frills, good price & if you have their credit card you get the priority boarding & you get free soda & water too. Clean airline, roomy & employees are great. We’ll fly with Allegiant again soon from PIE to Asheville NC.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
12757,Checking a bike to Sandspit (YZP),"I'm flying from YVR to Sandspit, BC in a month or so, and I'm hoping to take a bike. I have read the rules and posts about containers, arriving early, etc. My concern is that YZP is a tiny airport served by relatively tiny planes and it seems to be there is a non-zero chance that they won't accept my check-in due to lack of space. This would be a huge problem for me. I know there are no guarantees in life, but is it worth attempting to ship it in advance or otherwise come up with some other plan? BTW, regarding containers, from what I've read here in this sub, bike **bags** are OK despite not being ""rigid"". I guess cardboard boxes are too. Does this matter at all? Any advice appreciated.",AirCanada,reddit,['NA']
12758,Great airline all round,"I chose Emirates as its business class reviews were so good. Loved the business lounges in London and Perth. Dubai just a bit too big and busy but still nice. Cabin crew were helpful and provided great service. Flights were pretty much on time. The best bits, the lie flat beds with pillow, mattress and duvet meant I could actually sleep, and the bar! It made long haul so much more comfortable! I would highly recommend paying extra for this experience.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12759,"Quick, convenient, no problems","It was everything you would expect for a low-cost airline. There are no frills, but an inexpensive, comfortable flight.",Allegiant,trip_advisor,['Tangibles']
12760,Better than expected experience,"Southwest doesn’t serve meals onboard, but they provide snacks and free non-alcoholic drinks. All associates were friendly and helpful. There was adequate seat space and leg room and the seats were comfortable. There were plenty of free movies or shows to watch. Great experience.",SouthWest,trip_advisor,['Assurance']
12761,Un desastre de compania,"Como siempre, retraso del vuelo, mas de una hora sin ninguna explicación y ninguna disculpa.Pero eso si cuando Uno llega 5 mn tarde Aviabca ni le ayuda a uno en nada...",Avianca,trip_advisor,['Reliability']
12762,Is this A321(M) special?,URL: URL Thumbnail: URL,AirCanada,reddit,"['Tangibles', 'Assurance']"
12763,Never go Frontier,They get a 1 only because 0 isnt an option. This is the worst airline Ive ever flown. Its almost 3 hours late and we're STILL sitting here. Its not worth the couple bucks you save. Spend the money and go with a better airline. ugh my whole day is ruined.,FrontierAirlines,trip_advisor,['Responsiveness']
12764,Great airline!,If you aren’t bothered by ‘What seat will I end up with?’ fly Southwest. Friendly attendants are quite efficient and make the flight pleasant.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12765,Exceptional service!,"A welcoming, clean, and modernized aircraft that made a very long flight, an enjoyment rather than an obligation.",Emirates,trip_advisor,['Tangibles']
12766,Predatory business practices by Avianca,"I do travel to Colombia 4 to six times during the year. I usually travel with Copa or American airlines; 8-9 hours with one stop. On January I decided to take my old and nervous dog to Colombia to check her cataracts and maybe get a eye surgery there because It's a lot of cheaper than here in the USA. I took the decision because I realized then that Avianca established a new direct route Chicago-Bogota (around 6 hours flight) that will be a lot of less stress for my dog. This was the only way possible to take my dog so I booked a flight to travel on May 15th, the round trip cost me $458.25 (plus $250 that I have to pay later for my dog). On March 17 Avianca sent me an email that said ""due to unforeseen circumstances your flight had changed an in order to receive personalized attention and know the options that we have in this situation, please contact us through our call center"" then in the bottom of the email my new route was a 20 hours flight, stopping in another country (Guatemala) and coming back almost 24 hours stopping in Guatemala as well. This was no viable for me because I was traveling with my a pet and my dog won't be able to take all this stress and then who knows what kind of paperwork and fees I have to do for my dog to be able to get in in Guatemala. I called Avianca customer service and asked them why the flight was cancel?..no answer by the rep, what are my options no answer by their rep ether? After the interaction a couple of times with different customer agents I realized that Avianca was pushing then to sustain the cancelation of the route and not to offer any options. I said this because customer agents didn't offer me shorter flights with stop in the USA (FYI Avianca has several direct routes thru to USA that goes to Bogota: Miami, Orlando, NYC,Houston and LA). Also because the rep told me that they can not refund the money thru their system that I have to go to Avianca website but agents didn't want to explain how to do the refund. It that was until I got upset that the agent explained to me how to do it. Also the rep said that a full refund will be issue if ill do it myself. Well, later I found out the Avianca only refunded me $335.79. I called Avianca again to find out why they are taking off $122.46 off, because I didn't cancel or change my flight, it was Avianca that canceled the direct route, and the only option that you offered me It wasn't feasible because I was traveling with a twelve years old dog. I have to be fair here the agent Claudia O. went above and beyond to help me. She also couldn't understand that ether the amount of the refund so she call several Avianca departments to see why I wasn't getting back the total amount of money that I paid for this flight. I spent 50 minutes with her and at the end she said that this case will be scalate because the others departments couldn't understand ether why I wasn't getting back $458.25. A few days later I decided to tweet Avianca and after tweeting with several people Avianca said that the only responsibility of the airline was to take me to Colombia and I had to be penalized $122.46 for canceling my flight. The funny part is that Avianca didn't just cancel the flight, I found later that Avianca canceled several direct routes to save money, I guess at the expenses of its customer! Off course, I will report them to the US Department of transportation and to the Federal Aviation Administration. Now you wonder why Avianca Brazil filled for bankruptcy. It seems this one is next!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
12767,Awful,"Awful. We paid for internet, it did not work. Our flight down we did not pay for luggage. On rhe return flight we were charged $89 each for luggage. Customer service would not credit us for the luggage payment. Ridiculous luggage fee. Our stewardess, out of Orlando, was very unprofessional, as were the employees at check in. So unorganized. No one knew what was going on. It was our first and last time with Spirit!!!!",SpiritAir,trip_advisor,['Responsiveness']
12768,Nickel & Dime and almost never on time!,"You have to pay for a ticket to get on the plane and then to ensure your seating and placement on the plane, you have to pay for the seat. Then if you want snacks, you have to pay movie theatre prices. And having flown back and forth twice in the last 10 days, one flight was more than 3 hours behind schedule. The others were also late. The airline even changed gates on the last flight and didn’t tell anyone. I found out about the gate change because I said something to the lady sitting next to me and she told me that gates had been getting changed all morning. I had to ask. I wouldn’t have checked the board for a gate change because apparently the change happened after I was already at the originally scheduled gate! What a disaster of a company!!!",FrontierAirlines,trip_advisor,['Responsiveness']
12769,Agradável,"Fomos bem atendidos. As informações foram claras, o voo cumpriu o horário e o atendimento de bodo foi eficiente e objetivo. Foi um voo rápido porém as mídias ajudaram o tempo passar.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
12770,Not a Positive Experience             Read all Reviews before booking,Before booking read all the fine print as you may be surprised if you need to cancel or change to another date. No help!,Allegiant,trip_advisor,['Responsiveness']
12771,Rude and Unprofessional attendant,"Throughout my more than 50 years of flying, I have never encountered such a rude and unprofessional flight attendant that I experienced on October 3, 2022. It was on flight 1431 from LAX to HNL. I was seated in 37D. My wife was seated in 32D. Here is what happened on that flight: While in flight, one of the female flight attendants was passing out the Hawaii State Agriculture/HVCB survey form to the passengers. I know for a fact that the form is one per family. When the attendant came by my row, I told her my wife seated in another row will complete the form for us. Well instead of taking my word for it, she tried to force the form into the slot holding the passenger safety information. That was totally uncalled for in my opinion. I took it as she did not trust me for my word and insinuating I was not truthful in telling her my wife normally fills out the form. Furthermore, she had the audacity to return a few minutes later and questioned me as to what seat my wife was seated at. I told her I was not sure what seat but she can check the manifest to find out. This flight attendant was on a mission to spoil my trip and was determined to make me miserable which she succeeded at. I attempted to take her photo so I could view her name tag but she saw me and immediately told me to delete the photo. She even told her male supervisor and he approached me and told me to delete the photo. I told him I already did. Apparently he was not aware that I already deleted the image upon the initial request. This incident was not necessary as it did not involve a safety issue. It was totally uncalled for and a internal investigation should be made. She is an embarrassment for United Airlines and should be reprimanded and suspended for her rudeness.",United,trip_advisor,['Assurance']
12772,Never Frontier ever again,"I Will NEVER USE FRONTIER AIRLINES AGAIN! They a charge a huge extra amount for any carry on bags & a ton of $ to choose a seat. My cheap $68 flight to my sister’s funeral cost me $571! When I got dangerously I’ll & couldn’t get on the plane, none of that $571 was refundable. A total racket!",FrontierAirlines,trip_advisor,['Responsiveness']
12773,SELLING 23700 EMIRATES MILES,FOR SALE 23700 MILES EMIRATES contact me on DM,Emirates,reddit,['Tangibles']
12774,Always great,"My wife and I fly to Detroit from Ft. Lauderdale quite a bit. The planes themselves seem new and modern. Yes the seats have little leg room and cramped, but the price is right. If we wanted we could upgrade to the big seats for a small fee. We pack only the ""personal bags"" that fit perfectly in the ""bag checker"". We have only been checked once. The means that we don""t have do go through the bag check line. We always book in advance. 24hrs before the flight, we print our boarding pass. We do not pre select seats. Spirit assigns them for us. Yet, we have ALWAYS have sat together. We each bring a water bottle to the airport and what we don't finish before going through TSA, we dump out. After going through TSA screening, we refill the bottles. We each have a sandwich and some snacks in a plastic grocery bag. Never had a problem. There have been a few times our plane has been delayed but not more than two hours. Even then, we each received a $50 voucher for our next flight.",SpiritAir,trip_advisor,['Tangibles']
12775,"Pleasant flight, rude attendant","I fly allegiant almost monthly and never have any issues. However this most recent flight we had the displeasure of Barbara Anne as a flight attendant and I swear it is her goal to make the flight as unpleasant as possible. With her dirty looks, know it all attitude, scolding of bag size (when it is standard carry on) barking orders before the plane is even on or the doors shut. She could use some classes in people skills or customer service. But allegiant as a whole is always a pleasure to fly.",Allegiant,trip_advisor,['Responsiveness']
12776,Northeast to Southwest,I visit family in Florida on a regular basis. I wouldn’t fly any other airlines. First reason is because my brother has worked at Pratt & Whitney for over 35 years. This company produces the engines that are on their jets. There is more leg room and they have nonstop flights.,JetBlue,trip_advisor,['NA']
12777,Flying during COVID.,This was my 1st time flying Spirit and you guys impressed me! The flight was on time and the aircraft was very clean. Everyone on board wore mask as instructed.,SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
12778,really bad,"delay 24hrs at the airport, and delay 24hrs returning at Canada Airport. really bad service at Canada airport got no help .",AirCanada,trip_advisor,['Responsiveness']
12779,My basketball coach chose Emirates over Etihad,My basketball coach chose this airline because it is luxury and has some free wifi. It should always rule like the other Airlines i mentioned before. A lot of freinds wanted me to review emirates all the time!!! Although it's expensive,Emirates,trip_advisor,['Assurance']
12780,the worst  possible airline to choose.,they have been delaying for the past 11 hours and even the pilot is confused why we arent boarding. wouldnt recommend amongst my worst enemy,SpiritAir,trip_advisor,['Responsiveness']
12781,No leg room ,Flew from Halifax to Toronto today. The seats were very uncomfortable with no recline to them. There was very little leg room which made the flight uncomfortable. Got a small glass of coke. No snack was included.,AirCanada,trip_advisor,['Tangibles']
12782,Perfect,"Fly Emirates whenever I can. London to Australia 12 times most recently London to Manila. Has great connections, modern clean aircraft, good time keeping and great inflight service.",Emirates,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
12783,No other industry could get away with this!,"I just had the worst experience trying to book a flight for my disabled mother using her future flight credit. Imagine you are at the grocery store self-checkout. You pay the majority of your balance with a gift card but when you try paying the remainder with your debit card, the machine malfunctions. A message appears stating that the transaction cannot be processed at this time because they are updating their payment system and to press the call button for a checker to come help. You wait 40 minutes for the checker to show up and when she finally does, she directs you to a different machine. You follow her instructions but now there isn't even a way to enter your gift card. Finally, she says that she can ring you up herself. Only now the cost of your groceries has gone up $75. All while you were trying to pay for them! When you are not happy about this the checker tells you it is your fault for being in that line with a gift card, even though the instructions on the gift card and the register all said this was the right line. You ask to speak to the manager but instead wait another 30 minutes for a senior checker to come and address the situation. His only response is that now the cost of your groceries is $75 more. You ask to speak to his superior and he tells you that he is the last point of contact. He is the top supervisor you can talk to. He suggests writing a letter to the company to complain. In the end you are turned away from the store with no groceries during a family emergency. THAT is what it was like trying to buy my mom's ticket today. (It gives a rating for cleanliness. That is a glitch. I don't know about the cleanliness since we are left without a ticket right now.)",United,trip_advisor,"['Responsiveness', 'Assurance']"
12784,Worst service,It’s hard to understand how this air line can boast that it rates really high. The only airline to serve tap water Not even a bag of pretzels on a flight over four hours. Even Aeromexico serves a bag of nuts on domestic flights. Air Canada is an embarrassment.,AirCanada,trip_advisor,['Tangibles']
12785,Southwest Airlines,"Affordable price, no baggage fees and always on time. Need I say more. Flight attendents are pleasent, professional and attentive.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
12786,Usually on time,Flew from Las Vegas and the flight was on time. The landing perfect and the service ok. The plane was pretty clean.,SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
12787,Worst spanish customer service,First delta cancelled my retired mom flight without notification and then they blame me of canceling. Besides that can't do check in because there are no more seats and demand me to pay extra for their fault! Never recommended,Delta,trip_advisor,['Responsiveness']
12788,South West NEAR COLLISION with Control Tower! | Plane Deviates from Landing Path,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
12789,WORST AIRLINE,"WORST airline I have ever had to deal with!! I'm a frequent flyer and have flown with a plethora of airlines and have never had such a ridiculous experience before. When checking in for my flight at the airport, I was told that although they see my reservation, they don't have a ticket for me. I showed them my confirmation email with the booking code, ticket number, and proof of payment, but still, they insisted there is no ticket for me. I was told that they would kindly let me wait and see if I could purchase a new ticket. I was told to wait 40 minutes. After 40 minutes, I was told to wait another 40 minutes. My flight I had a ticket for had long departed by this time. After waiting over 1.5 hours, I was finally allowed to purchase a new ticket, with the price being much higher than what I originally paid. I paid for the ticket and they had me wait again. After about 30 minutes, they informed me, without any sort of apology, that they actually told me the wrong ticket price and the ticket would be $100 more and I would have to pay the difference if I wanted to get the ticket. I was obviously very upset at this point but ended up paying it because again, they didn't listen to me whatsoever and did not apologize whatsoever for their mistake. I made it to my destination. On the way back, when checking in at the airport, I was informed I would have to pay another $150 since I paid the resident ticket price and not the foreigner one. I informed them that I bought my ticket at the counter and they should have made sure I was getting the right ticket, so at least they waived that fee. Then, I had to pay a $10 airport check-in fee as they said I should have checked in online. Checking in online was not possible though, since I had to buy the ticket at the airport and they gave me no ticket purchase confirmation. They really just try to rip you off. It was the most bizzare and ridiculous experience I ever had with any airline. I DO NOT recommend ever flying with them!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12790,Discount Airline at premium price,"Delta is now officially a discount airline at a premium price! Lately they have been shamelessly riding on their reputation. A couple weeks ago, we tried to go to Cancun from Salt Lake City via Atlanta with plenty of time to spare for our connecting flight. Only problem is that the departing flight was not a few minutes late but hours late! The Delta desk attendant told us the plane had mechanical issues. Since this massive delay would have caused us to miss our connecting flight in Atlanta, we had to rebook our flight for the next day, pretty much ruining our trip. We tried to get a refund for the first night at the hotel which we had to forfeit, and Delta is now telling us they cannot refund us because the room was pre-paid! Of course, we had to reserve that hotel ahead of time. The arrogance of that airline is just limitless. Finally, we were able to check the historical data on that specific flight (you can get this data from several sites such as Flightradar24), and it turned out that this Delta flight has been either delayed or cancelled 5 times over 10 days from February 1st through February 10th, including our flight. So, this seems to be a systemic issue with delta's plane maintenance and management. In fact, the attendant we talked to encouraged us to rebook the trip as a direct flight telling us that Atlanta was experiencing lots of maintenance problems. Nice to know, and not very comforting ;( I will not make any speculation about the risk level that Delta might be exposing its customers to, but when an airplane keeps being delayed (and in one instance cancelled), this is something everyone should be concerned about. At least this should be brought up and questioned. At this point we have decided to totally stop using Delta. Other airlines are now much better at better prices.",Delta,trip_advisor,"['Reliability', 'Assurance']"
12791,Flight to Destin Fort Walton Beach,"The Flight was at night and was worth the money, it was smooth and with out delay, I will fly with Allegiant again!",Allegiant,trip_advisor,['Reliability']
12792,ótima companhia,"companhia com frota nova de avião, entretenimento a bordo muito bom, com opção para jogos para crianças. Serviço de bordo ótimo em comparação com outras do Brasil. Atendimento muito bom da equipe a bordo.",Avianca,trip_advisor,['Tangibles']
12793,Unhappy Customer,They SUCK They cancelled multiple flights with NO NOTIFICATION When I called and FINALLY got through it was 2 HOURS and after being told in the beginning of the call about the new flight information - by the time the woman Mae put in the order-it was no longer available! TWO HOURS of my life I’ll NEVER get back!,SpiritAir,trip_advisor,['Responsiveness']
12794,Comfortable and a good amount of room,"The flight was overall pretty darn good - comfortable and smooth all the way to till just outside LA - then BOOM turbulence! Made if fun. There was more room between seats than on a recent flight on Delta. The snacks were ok and you could get more of pretzels, cookies, cheezits and some other things if you wanted. There was no food service flight left at 7:30 pm EST. Of course you could pay for items if you were hungry, which we were. Unfortunately by the time they got back to our row, there was only one cheese plate and some crackers left (we were row 22, 5 from the back), no sandwiches. That was really disappointing. The in flight entertainment was only so-so. They are moving to having passengers use their own entertainment packages on their personal devices. We were able to check our carry on at the gate for no charge, as they were anticipating an over load, and that was nice. The plane was not full and we got an empty seat in our row, giving us extra room that was very appreciated. That made the flight a lot more enjoyable.",JetBlue,trip_advisor,['Responsiveness']
12795,great!,awesome flight smooth and ontime! would recommend this flight for your next vacation. round trip no issues,JetBlue,trip_advisor,['Reliability']
12796,Southwest is great!,"Both legs of this trip were on time,both going and coming home, despite being during the holidays! Gate attendants were friendly and helpful, and the flight attendants were efficient and welcoming. We fly exclusively SW domestically and wish they opened some Canadian or European options.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12797,No communication at gate for delayed flight after departure time,Several delays and lack of communication from gate workers. 5 min past our “departure time” there was no updated departure time and a very unclear scenario of when our flight was even going to board. Good experiences with flight attendants but a clear lack of operational skill with the company and poor communication at airport to clients.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
12798,Excellent,Excellent service and excellent flight. Flight was delayed because plane was delayed elsewhere prior. Once plane arrived onboarding was done fast and we got to Chicago close to original time.,United,trip_advisor,['NA']
12799,Niece Graduation from OSU,"If you just assume that you are not going to be on time as a trade off for cheap fares, then you will be satisfied. Rickenbacker in Columbus has no car rentals so you are stuck with Enterprise. Fortunately, they don't gouge you. We were fortunate that we were only an hour late. There was another flight that was 5 hours late when we arrived and were still waiting when we left. What is good service worth.",Allegiant,trip_advisor,['Responsiveness']
12800,Should have complimentary snack,Our flight was delayed 6 hours..suppose to leave at 2 pm and never left till 8 pm... could have given the passengers complimentary snacks or food vouchers...,Allegiant,trip_advisor,['Responsiveness']
12801,You gotta love this airline,"It's become a difficult thing, flying to another part of the country, but if I have to do it, I will be using SW for the foreseeable future. The experience of the employees, plus the courtesy I experienced, made for a very satisfactory experience. Highly recommend this airline.",SouthWest,trip_advisor,['Assurance']
12802,Horrible Experience,"I don't blame Spirit for the actual delay as that was weather related. However their customer service has been atrocious. From the lack of knowledge about procedure and inability to properly instruct confused first time flyers as to the delay protocol to the Nasty reception I recieved when I finally arrived at Las Vegas, absolutely ridiculous. I have no hopes the the next part of my flight will go without issue and I will NEVER FLY Spirit again. I have never received such poor treatment in my life. They give a whole new meaning to ""you get what you pay for"".",SpiritAir,trip_advisor,['Responsiveness']
12803,NEVER AGAIN,"What can I say? It's over... THANK GOD! Had a stop in Houston. Plane was late on arrival and almost missed connection. Thought the people at the airport were rude..?.. Okay, it was a stressful day. Thought I would wait for the return trip decide...maybe it was just me..?.. Nope, They are RUDE AS CRAP! One United worker wouldn't stop smacking her gum and filing her nails long enough to assist and another looked up from her book to tell me to look at the prompt. Geez, I can spend my money on other places. At least with Southwest my bags are covered. No legroom, felt like I was sitting forward, entertainment was betting on who the flight attendant would talk to. Gum was stuck in the window corner and window was a sticky mess both ways -- like fly paper sticky. When I finally had the chance the beverages were welcome! Did not even mind putting out more cash!!",United,trip_advisor,['NA']
12804,Great Flight Sydney to LAX,This was the first time I flew Delta between LAX and Sydney and it was great. I usually fly their partner Virgin Australia. I changed my return flight and VA was full so I went with Delta. The staff was attentive and food better than VA. I was upgraded to Delta Comfort so had a bit more space than economy however the plane was not full so plenty of people in economy were stretched out sleeping across 3 seats. One of my pet peeves is how gross the bathroom gets on a long flight. This flight had the cleanest restroom I have ever seen on a flight. Obviously the crew tidied up periodically. Even cleaner than my final leg home to NY on another flight that was only 5 hours. I hope to return to beautiful Australia again and when I do it is very likely that I will fly Delta.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
12805,Awful experience with United Airlines,"We ( our family comprising of 4 adults ) were travelling from New Delhi to Houston via Newark. My two adult daughters who had premium Plus tickets were upgraded on this leg of the journey( Newark to Houston). During meal times, both of my daughters were ignored and passed over as far as meal choices were concerned. While one of my daughters was finally given a tray, my other daughter was told that she had no status and hence was not eligible for any meal. My daughter was too shocked and embarrassed on hearing this. The stewardess( three of them ) told her that the meals were guaranteed only for 1k passengers ( like my husband and myself) and that they had run out of meals. After a length of time, the stewardess brought her a tray stating that they had finally located a tray and that she could have it ( as if out of an act of kindness). Meanwhile my husband ( we were in a different section) got up to use the restroom and passed the kitchen where he spotted the stewardess (who had told my daughters that they had run out of meals) eating the same lunch that was served to us. This is a clear case of discrimination and bullying. We think that they mistook my daughters to be young kids, instead of adults ( both are engineers and one of them is a soon to graduate doctor).There is ground for us to pursue legal action on this case. We have decided not to avoid traveling with United Airlines especially on this route. We find the inflight service to be extremely poor. The inflight staff are rude, disrespectful, poorly trained and not fit to be in the service industry.",United,trip_advisor,"['Assurance', 'Empathy']"
12806,Awesome service,"I have always liked Delta but don't get to travel first class often. The service was great and staff friendly. The flight was comfortable. As a tall person, I definitely appreciated the legroom.",Delta,trip_advisor,['NA']
12807,Vacation,Spirit airlines was amazing so I enjoyed my flight. The best part of my flight was how the flight attendants was going over the safety procedures of the plane.,SpiritAir,trip_advisor,['Responsiveness']
12808,Spirit airlines is a joke,"Had vouchers because they screwed my last flight so bad. Reluctantly decided to book again (since I had the vouchers) when booking it said I can’t use the vouchers and need to contact customer service. After a 35 minute wait the CSR comes on and after another 15 minutes of them ducking around they said “not sure why you can’t use them, is there anything else I can help with?” Immediately booked with another airline. Garbage company DO NOT FLY WITH THEM. I would rather fly Alaska air and risk the door flying off.",Spirit,reddit,"['Responsiveness', 'Assurance']"
12809,"Air Canada provides quality service, even in Economy","Even sitting with my boyfriend on the window seat and a stranger on my other side, there was plenty of room, and I am not a small guy. The in-flight entertainment is current and easy to use (with USB chargers built into the screen), the staff is always pleasant, even on 12-13 hours flights, where they serve three different meals, and come around with water at various intervals. You could pay more elsewhere and have a slightly better experience, but Beijing to Toronto for under $700 one-way? No one is complaining in my household.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
12810,Small plane,"I was surprised to see the size of the plane. It looked alright on the outside but then found out it only seats 50 People, Well, I was not going to Cancun, so I guess that explains it. The flight was full and it goes by supply and demand. The flight itself was fine. Just being in Memphis in June of 2018 and now flying down just blew my mind right out as to how fast we can get around in this world. It was fresh in my mind the driving versus the flying. The airline provided the basics of Water, Pop, Juice etc. Anything alcohol related you had to pay for. Great flying weather and the captain and the one stewardess we had were there at the front of the plane to greet us off. This is my second time flying Air Canada and I've had no troubles. Good take off and landings.",AirCanada,trip_advisor,['Tangibles']
12811,Can I cancel my flight?,"Have a flight thats around 4.5hrs in 3 weeks. But due to scheduling reasons, I have to cancel this trip. I didn’t get the cancellation insurance. So how can I do this? Will I be refunded or just be given credit? Either is fine but obv refund is preferred.",AirCanada,reddit,['Responsiveness']
12812,Don't recommend,"After you have done research whether you should choose Frontier or not, you still choose Frontier, you've got problems! I was waiting at the gate at SFO departing at 9pm to Denver, at 8:15pm I received a text that the flight has been canceled. I LMAO. 🤣 I am so worry about Frontier Airline! Filed complaint with authorities for their GoWild!Pass scam, it doesn't seem to me they are gonna make it. Will the name frontier Airline be history? Let's wait to see.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12813,Cancelled flight.. 2 hours and still on hold!,This is unacceptable! Traveled 40 miles to SFB after checking website for any flight delays Get to airport and flight cancelled. Airport personal very disorganized and lacked leadership. Refused to give updates by informing over 100 passengers in line of the options. Finally approached ticket counter and told to CALL customer service if I wanted a REFUND!!! That was it! Wait 3 days for next available flight or make a call to receive further assistance! So my 8am flight was canceled at 6:10am and I am on hold still since 7:19am...its 9:30 am now! NEVER FLY ALLEGIANT!#!,Allegiant,trip_advisor,['Responsiveness']
12814,Flight to Canada,Although the flight was late on arriving from Toronto the turn around time and the flight home did make up some lost time. An enjoyable flight,AirCanada,trip_advisor,['Responsiveness']
12815,... and then there’s Air Canada.,"Air Canada unfortunately has a corner on the flights to Tokyo because it has the only direct non-stop flight. In general it’s not bad....the planes are great..clean and modern ...we get the seats with extra legroom. The Boeing 777 is our favourite plane, and Haneda is only an hour from the house. Unfortunately the food on this itinerary hasn’t changed for as long as I can remember. It’s the most tired menu around. And I have to say, for what we pay.....cup noodles? Not even good ones? Seriously dead sandwiches, and okayu are pretty cheesy as menu choices. I make okayu at home, and it’s certainly better than the gruel with a few bits of carrot and chicken. Both directions, going and coming, the meals are really not good. I will say the food from Tokyo to Toronto is marginally better, but really....pasta salad, and chicken with pasta? I’ve flown many of the major airlines in the world, and the food on Air Canada to and from Tokyo really needs help.",AirCanada,trip_advisor,['Tangibles']
12816,"Yes, it's cheap","Allegiant is cheaper than most other airlines and you get what you pay for. You also get nickled and dimed for everything. That's fine. However, our flight time changed 3 times in 24 hours and then left an hour later than it was supposed to. They used a different plane, so the seats I picked (paid to pick) were changed and we couldn't sit together. Our returning flight's time got switched, then they contracted out to a different airline, and we left an hour later than we were supposed to AGAIN. My seats-again, that I paid to choose-were changed and we couldn't sit together. If you have time-and a boatload of patience-then Allegiant is probably a good deal. If not, well, some things are worth paying more for.",Allegiant,trip_advisor,['Responsiveness']
12817,Worst customer service,"Spirit airlines gate personnel and ticket employees (3 I had dealings with) were rude, unsympathetic, and dismissive",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12818,Excelente elección,"Muy puntual, personal amable y atento a cualquier solicitud, avión muy cómodo, limpio, rica comida, muy satisfecho",Avianca,trip_advisor,['Assurance']
12819,Excelente companhia aérea,Atendimento competente desde o check-in no Guarulhos Airport em 17/11/2018 até o retorno de Brasília em 23/12/2018. Aviões modernos e confortáveis. Bom serviço de bordo com preço imbutido no valor da passagem.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12820,Not a good airline,"I decided to upgrade the second leg of my flight to honolulu , hawaii in october of 2018.The seat upgrade from premium economy to first class from denver to honolulu.First class was totally booked and the seats should recline to a fully flat position. My seat did not and was broken for which i told the flight attendant and he commented that the seat has had problems.Once home i contacted United customer care -- funny -- and all i received is a 100.00 voucher for which i still have not been able to use. I mentioned this to friends and they laughed.The customer service is poor and i am stuck at the moment via mileage to fly with them. My voucher will run out in october and they did not tell me it was only good for new flight bookings not for another upgrade or baggage etc...I don't think United will be in business much longer.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12821,Faster then schedule,"I can say that this flight was successful. The plane was on time departing from Chicago and has arrived to Atlanta a little bit earlier then schedule. Atlanta has welcomed us with beautiful sunny weather. The flight service was as average: ""micro snack"" and drink. The plane was full, so for some people there was no room for luggage. The suitcases have been moved to the plane's bottom storage. RomanP",United,trip_advisor,['Tangibles']
12822,I always fly Southwest!,"Always fly this airline, service is impeccable, even if we take off late, we arrive ontime, 2 bags fly free, always sign up for the extra charge of $25 for automatic check in for a great seat every time. Can't lose!",SouthWest,trip_advisor,['Assurance']
12823,2nd Leg Home,On Time great service Quick Transfer Time Good Lounge Great Car service home from airport (back in central London in under an hour),Emirates,trip_advisor,['Reliability']
12824,JetBlue Gate Check Policy,"Hey y’all! I’m flying to JFK this weekend on an E190 with a blue fare. Money is really really tight for me right now. I need to take a bag that is noticeably larger than a carry on (I don’t intend to actually carry it on) but am trying to avoid the bag fee. Are JetBlue employees pretty good about courtesy checking bags at the gate for free or will they try to charge me extra for the privilege? I’d rather pay the checked bag fee than become further broker with a handling charge. Also, does anyone know if JetBlue valets gate bags where they bring it the air bridge at JFK? I have a rather short window to hustle to Penn station to catch an Amtrak train. Thanks!",JetBlue,reddit,['Responsiveness']
12825,Disappointed and Violated,Seats are very uncomfortable and had less leg room than I have experienced with other airlines. Found that my checked luggage had been gone through but was not marked by TSA that it had been. This leads me to believe that unauthorized employees had done this. Discovered missing items and money that were obviously stolen from the same checked luggage that was gone through but not marked by TSA.,FrontierAirlines,trip_advisor,['Assurance']
12826,Inconsistent experience,"The first time I flew on Emirates last year, it was a very pleasant trip. I felt well looked after, the air hostesses were very friendly and were on point with their services and the food was good. This time around I was a little disappointed, there was little empathy shown to passengers it felt like we were just cattle, food was not good.",Emirates,trip_advisor,['Empathy']
12827,Quick Trip to Chicago,"Initially I was a bit anxious because it was such a small plane, but it turned out to be a nice flight. The crew were a bit salty, though, and one flight attendant took it upon herself to be the “alcohol police”, asking me 3 times in 5 minutes if she could take my second bottle of Baileys. I hadn’t finished it yet and wasn’t about to waste it. I cracked a joke to try to get a smile (failed miserably) then I finally told her that I would place the empty bottle in her hands before I disembarked, and that seemed to calm her down a notch. Then as I got off the other flight attendant asked me for the bottle, so she had apparently spread the news. Never experienced anything like that with Delta. I was not intoxicated and all the souls seated around me were beside themselves as well, trying to figure out what kind of incident she must’ve had to cause her to treat me in such a way.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12828,Ronj,"Horrible customer service, arrived an hour ahead only to find out they gave our seat to someone else and no refund. Avoid this airline at all costs",United,trip_advisor,"['Responsiveness', 'Assurance']"
12829,Comfortable and Pleasant,"This was my first flight on JetBlue and I was pleasantly surprised by the amount of leg room and comfortable seats. In addition to that, every passenger has their own screen or monitor and you can select a movie, sports, news or just watch the flight progress. I had brought my headset along so I enjoyed a movie. They served a complementary beverage and offered snacks (regular sized bag of chips, pretzels, etc). This made the 2.5 hours go by quickly. Baggages came out fairly quick, so I was happy. On my flight back, it was the same deal. While on board I got the opportunity to sign up for their credit card (I had already signed up for their frequent flier account)! I am looking forward to flying with them again.",JetBlue,trip_advisor,['Tangibles']
12830,Whatever you do don’t book with spirit,I will never fly with spirit again they are ripping everybody off then to top it off everybody that works there is rude and they’re very careless,SpiritAir,trip_advisor,['Responsiveness']
12831,Always a good flight with JetBlue,I usually fly JetBlue because they have so many non stop flights out of NYC. A few problems checking in but they were helpful and everything went fine.,JetBlue,trip_advisor,['Responsiveness']
12832,Easy,"Nice easy 5 hours flight, Airbus 330 with good entertainment system. Breakfast and water service. Friendly crew and ground employees.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12833,Good until luggage pick up,Everything went well until we went to pick up our luggage. It took about half an hour for it to come out.,Allegiant,trip_advisor,['Responsiveness']
12834,Rude flight attendant making our whole flight uncomfortable.,"They don’t allow you to pick seats when you book or after you book. My husband and I’s flights were booked together (almost every other airline will put people who book together, together. Pretty common sense). My husband was able to get an emergency exit seat (no questions asked). When he switched with someone on the plane to be able to sit next to me, the flight attendant Kimberly (short, red hair) was being extremely rude to the female who switched with us and no one else in the exit row. She then came to my husband letting him know a flight attendant must make switches next time even though there was another flight attendant right next to us while the switch was being made and heard and approved the whole thing. My husband then asked what qualifications you may have to sit at the exit seat and she rudely grabbed the safety information pamphlet and said “you can read this”. This all happened within two minutes of us sitting down which made the 3 1/2 hour flight pretty uncomfortable. We fly quite often and will be spending the extra $100 to fly comfortably with Jet Blue.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12835,Extremely disappointed in Delta,"Unfortunately, we recently had a terrible experience on delta last weekend (7/14-7/16/23). We had a litany of cancelled flights by delta. Our initial flight was cancelled and we were delayed by 10 full hours before reaching our destination, missing the entire day that was planned. Our compensation for Delta not holding up their end of the deal? $20 of delta e-credits that I paid for upgrading our seats to ""comfort"". Our next flight was also cancelled with no recourse as well. The plane that actually took us to Boston also had water dripping from the ceiling of the fuselage, yikes! I won't fly on delta just based on their equipment alone, let alone the terrible CX. Ciao delta.",Delta,trip_advisor,['Reliability']
12836,A short but uncomfortable flight. It was not a real Avianca Plane- a subcarrier.,"Unfortunately we had seats in front of the Emergency Exit, we could not move backwards. So when our front neighbours moved backwards we were totally squeezed in. Though being thin it was very uncomfortable.",Avianca,trip_advisor,['Tangibles']
12837,Do not fly spirit,"Spirit is the worst airline I have ever flown with. The trip to Orlando was simple enough, easily worth my money paid. However the ride home was the worst experience of my life. Our flight was canceled at 8:25 going to Philadelphia. Me and my group of 3 other teenagers were then stuck for over 7 hours at the airport trying to get things for us figured out. First we waited in a ridiculously long line, where me and many other guests were unhappy. The spirit staff kept us in the dark with any information. It was suggested we should refund our flights, book elsewhere. Or we could rebook and hope spirit had availability on other flights. When I finally got to the front of the line, I was guaranteed a hotel and food voucher even with refunding, but when we went to retrieve our vouchers. We were told due to our refunds everything was null and void. I said to the supervisor, “please I’m 18, can’t book I hotel anywhere in the area because their age limit is 21.” She offered me no help. I left the line in tears, I had lost my vouchers, had no where to stay, and had lost lot of money through rebooking a flight for Sunday. However I got back in line, because I wasn’t taking no for an answer, they couldn’t do this to us, we wouldn’t have refunded had we known we’d be stuck at the airport. We waited in line for a 3rd time, but this time. No employees were coming to help. All of the supervisors hid in the back, sending out trainees to all the angry people in line. Of course the trainees couldn’t help. After hours of being in line, hours of standing in the hot smelly airport, a employee finally came out to help the line. As I’m sure many other people felt last night. I will never fly spirit again, no matter how good of a deal. Spirit is not worth it, they are a sneaky, rude, and inconsiderate company. Avoid flying with them at all cost, they are a waste of time and money",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12838,Worst Airline Imaginable,"HOLY S**t BRICKS! That was the most time I have ever wasted in my life just to get canceled. Some of the worst customer service I ever encountered and completely useless, sat around 4 hours for the plane and extra three hours playing cops and robbers with scheduling the soonest ticket for the next morning. And they didn’t even schedule all four of us in the morning, only one of us! And the the rest of us wouldn’t even get there till around midnight which would be the biggest waste of time and money. Highly don’t recommend, pure garbage",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
12839,Mixed experiences,"Superb upgraded airplane, staff went over and above to make us all feel comfortable. However, trip from Dubai to Durban continues to be sub-standard - both the airplane and the staff.",Emirates,trip_advisor,['Assurance']
12840,Just horrible,2nd time in a row they have ruined a vacation. Their app is garbage and can’t even do the basic math to calculate layover times. Nothing is right with this airline. I will NOT let them ruin another trip,Delta,trip_advisor,['Responsiveness']
12841,Terrible Booking options,"This review is on the booking process rather than the actual flight. I have always loved JetBlue but today my opinion changed. In February I booked a flight for my sister-in-law to fly from ATL to JFK and returning to ATL. Today I went onto the JetBlue website to try to get a better seat and make final touch up since she needs wheelchair assist etc. On seat selection I was offered a wonderful seat in first row (1A with plenty leg room) so I paid extra $42 from the ATL-JFK leg and $50 for the JFK-ATL leg). I was not able to ask for special accommodations and I noticed that luggage was not included (what!!). But I have no way to pay for luggage. So I opened up a chat window and a lady name Ashley came on to help. She said I can add luggage and pay the fee on check in. I explained this is an 82 year old traveler and I want to make sure she is all set but with all the technology, JetBlue was not able to help me pay for this old lady luggage. I fail to understand from a programming point of view if I can pay for a better seat and the system can take credit cards, why can't I pay for luggage. Very disappointed, wont fly JetBlue again.",JetBlue,trip_advisor,['Responsiveness']
12842,Flight from rockford to Las Vegas,Helpful employees and speedy check in at rockford. Airport easy to get around in. Flight was smooth and polite staff. Crew had helpful hints to get around Las Vegas. Offered deals through allegiant before getting to Vegas. Leaving Vegas airport was easy and signage helpful. Check in there also was speedy and easy. Flight home smooth and polite crew,Allegiant,trip_advisor,['Responsiveness']
12843,Stinky flight with broken luggage,"My return flight was horrible. There was an elderly lady who was seated in front of me which needed assistance at all times. She tried to get the flight attendant’s attention for assisting her to the bathroom, but was ignored and defecated on herself. The whole trip was unbearable with the smell. Then my new luggage was damaged on arrival with the handle broken off. I filled a claim which was denied because they claimed the damage is from normal wear and tear, meanwhile this is a new luggage! I will never fly Frontier again and will continue with Delta where I always receive the absolute best service on every flight. You get what you pay for.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
12844,Worst customer service airline ever,"Worst airline ever. Trying to get a fraudulent charge handled and have been on hold for 6 hours already. 1st time on hold for 2.5 hrs to be told I need to call back the same number and ask for “crew Support”. So I did only to wait again for 2 hrs and be told they had to transfer the call to crew support. When I was transferred the call dropped. Had to call back again, wait 2 hrs again the employee again told me they had to transfer me. I told them story on hold for over 5 hrs. They said they would hang on the line until “crew support “ answered and here I am still on hold waiting for “crew support “ to answer 2 hours and 50 minutes later. So angry. This is how they run their business? Awful!",JetBlue,trip_advisor,['Responsiveness']
12845,Tranquilidade e pontualidade!,"Voo de São Paulo para Punta Cana com o escala em Bogotá, foi tranquilo em ambos trechos período de conexão foi de 1:30 sem problemas e sem correria. Serviço de bordo muito cortês e simples. Espaço entre as poltronas bem cômodo para pessoas de 1,80m, eu recomendo.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12846,Kids under 12 unable to sit with paid family got sexual harassments- Airline ignored Department of Air Safety guidelines,"I bought the air tickets for me and my daughter who is 11 years old on same reservation. Delta assigned seats to us and separated us into two sides of middle seat. I can't see her and hear her even we sit on the same row but on two sides of the airplane at seat number 30B and 30E. The male passenger sit next to my daughter (on the window side) was talking to her and touching her hands frequently that the other side of the passenger (sit on aisle side) told that guy to stop bugging my daughter. My sister who sit in front of the row at the middle seat (29B) heard their conversation and looked back to see what happened to my daughter and found out she was touched by the guy next to her on window side. The aisle seat passenger immediately offered my sister to switch seat with her that she can protect my daughter. I'm writing to complain to Delta Airline that if a family with kid under 12 should be assigned seats next to each other not on two different seats (even same row but on two sides). My daughter suffered really bad experience of her trip and cried for someone bugging her and touching her hand several times even she already told him not to talk to her. We got lucky that the aisle seat passenger saw this and stopped him and told the flight attendants to move him to the back. Even we didn't pay for sitting together, we should be protected per US Department of Transportation. Children under 12 should be seat with family if we purchased the tickets together.",Delta,trip_advisor,['Assurance']
12847,Long haul to Tokyo,"Never disappointed flying with air Canada. Flight was on time the staff was very courteous and attended to every need with a smile. Air Canada made a long flight tolerable. The plane was clean, food was decent for airplane food. I’m a vegetarian so I had no complaints. Will always fly air Canada because I have had great results with any flight I have taken in the last 10 years.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12848,Thieves!!!,"I can't believe this company is still in business. They are the biggest corporate scam. I witnessed them kick off 3 young men from an oversold flight after they were already seated on the plane. They were not apologetic at all. They refused to offer anything more than a red eye flight the following day. I stepped in to talk to the boys to inform them off their rights. I did not speak directly to the customer service employee, but she was furious that I was helping these young men receive fair treatment that the boys were eligible for under the LAW! Another employee let me know that this is thier policy.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12849,some good/ some bad,the planes were new (connecting flights) but the leg space in the 1st row **premium was lousy.. the 2nd row would have been better! Of course no food... some flight legs were empty & some full.,AirCanada,trip_advisor,['Tangibles']
12850,Comfortable,"Very happy every time I travel on LUV Southwest Air, It seems like the seats are more comfortable than the competitors. And the big deal is value=They have more flight options to the cities I travel to most, and no bag charges.",SouthWest,trip_advisor,['Responsiveness']
12851,MISLEADING FLIGHT PRICES--Beware of additional fees tacked on at the airport!,"Some prices advertised on their website are specifically for Ecuadorian citizens but they only state that deep within the fine print of the Fare Conditions. If you don't happen to read every line of their multiple link conditions, then you will be charged $150+ when you arrive at the airport for your flight! I cannot believe airlines are still allowed to get away with such false advertising!!! They should be required to let you know UP FRONT either of any additional fees or that a certain flight price is restricted to certain populations. I wonder what other fees they disclaim?!",Avianca,trip_advisor,['NA']
12852,Worst airline and customer service,My girls minors got back yesterday from Orlando after a bad Info given my the flight attendant they lost their trip so had to purchase a new one in another airline and now the luggage is missing and no one knows nothing about it will never ever buy a ticket in this terrible airline money lost fro the ticket the luggage that I paused for plus missing around 500$ in items.,SpiritAir,trip_advisor,['NA']
12853,Long Haul,"Check in was nice and quick, boarding was also speedy, very comfortable seating and surprising amount of leg room. Service during the flight was nothing but excellent, the meals were very tasty and more than enough to satisfy. The stop over at Dubai allowed enough time for a little shopping, a couple of beers and a good few smokes.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
12854,"Great value, friendly service","Relatively short flight, great price of two of us. Everything went smoothly. The staff has been very friendly, both at the airport during the check in as well as the flight crew. I love the fact that you can still have two free checked bags.",SouthWest,trip_advisor,['Responsiveness']
12855,Gepäckverlust / 2 Annullationen und eine Ueberbuchung alles am gleichen Tag,"Eine absolute Katastrophe. Nachdem der erste Flug (4.Juni 2018) annulliert wurde und wir einen Ersatzflug erhielten wurde dieser als wir beim Gate ankamen ebenfalls annulliert. Gepäck anschliessend unauffindbar. Weiterflug dann doch noch später via Sao Paulo, dort war der Anschlussflug nach Quito überbucht. Schlussendlich anstatt Business Class alles in Eco geflogen mit 8 Stunden Verspätung. Hat gerade noch gereicht um 1.50 Stunden im Hotel zu verbringen bevor der nächste Flug am Morgen nach Galapagos stattfand. Bis heute (24.9.2018) weder eine Rückerstattung der Gepäckkosten noch eine Rückerstattung der Downgrade von Business auf Eco erhalten. Obschon bereits unzähliger Mail-Verkehr meinerseits erfolgte. Es wird immer wieder eine neue Fall Nummer generiert >passieren tut trotzdem nichts. Einmal Avianca >>>nie mehr Avianca. Eine Schande für ein Star-Alliance Mitglied",Avianca,trip_advisor,['Responsiveness']
12856,Melbourne to Los Angeles,good service not as good as flight from San Fran to Sydney seat row full and tighter staff ok in flight movies --- good,United,trip_advisor,['Responsiveness']
12857,Delta horrible customer service,Flight was delayed 3.5 hours due to mechanical issues with the plane. They offered no restitution. Then my return flight on Sunday 9/10 was cancelled due to weather in NYC . Best they can do for me was a Monday 9/11 8pm flight arriving in Newark around 12 midnight. I was willing to do this but Delta wouldn’t put me in a hotel. They said that Delta can’t be responsible for weather problem. I understood this but then I mentioned how my flight was delayed the previous Thursday due to plane mechanical problems which they are liable for and this will be a great way to resolve this issue ( paying for my hotel) They said no to this . They left me no choice but to rent a car and drive the 18 hours to NY. I spoke at length about this with Delta customer service representative Carl last Monday 9/11 and I opened two cases with them . One for the refund on the cancelled flight and the other for the delay and possible reimbursement on the car rental. It’s been over 36 hours and I’ve yet to hear from them. This has been very frustrating and put a damper on what was great weekend in Minny. Please be wary of flying with Delta.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12858,Forget International Standards. Whatever Happened to Any Standards?,"We don't ask for much when it comes to flying these days because, frankly, the standards are just so low across the board once you move away from the top 5-6 airlines. There are other options to get to Colombia and I suggest one gives those alternatives due consideration. As per our recent Aviaca flight: (1) The crew tried twice to ""trick"" us out of our seats so they could have more comfortable seats for the flight. How? First, as we were boarding they pulled me aside to tell me that I have been moved- away from my family. I told them no. We then sat down and a flight attendant told my wife that a mistake took place ""upstairs"" and that we would have to move so that the flight crew could rest when they're not serving. We said no so they then threw some cargo bags in the two seats next to me to make a point that those seats were not to be used by us or something (picture attached). (2) No drinks or refreshments were given until after an hour of flight. (3) Food options were only pork and they told me that there wasn't pork but that was because of the language barrier. (4) The flight crew did as little as possible and then disappeared to seemingly socialize amongst themselves. (5) The worse is that they actually had the temerity to be indignant with us for the flight duration because we didn't move but perhaps if they had arranged a situation for us to be together and/or told us before we got the kids comfortable in their seats, etc. we may have been more receptive. I must say that we are not looking forward to our return flight with these people and will find other options next time.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12859,Bad delay and they never got things right,Where to start. United has gates that are at the farthest reaches of each airport. Prepare to get plenty of exercise and leave lots of time to work your way from the nether reaches where you land to the nether reaches where you take off. These guys turned a 2 hour flight into 13 hours. It was beyond ridiculous. We arrived in Denver at 2 a.m. totally exhausted. United is now at the very bottom of my airline list. Explore all options before settling for them,United,trip_advisor,['Responsiveness']
12860,Seats just too uncomfortable.,"Just as with most econo airlines, it is no frills. A small bottle of water even comp'd would be nice. Bring everything with you. Fees are getting out of hand and make it less cost effective to fly into a small airport for convenience. Better off going to larger airports with more selections. Especially if someone is a bit handicapped. Pease is a small airport, under staffed and there is little organization. You never knew where to go or stand. Help is just there to do the check in and little more. The airport is great if going local and into southern Maine. Will consider different routes next time. Crew was ok. Plane was an older one on way home. We got where we needed to be.",Allegiant,trip_advisor,['Responsiveness']
12861,"Terrible, thieving company","January of 2020 I bought 2 tickets for a wedding in May 2020 for Mexico. Due to covid, flight was canceled. I understand that situation. Wedding was rescheduled for November 2020. Frontier gave me 2 vouchers to rebook my flight. I rebooked it for the dates in which my hotel was reserved for, 11/04/2020-11/08/2020. Yesterday I received an email stating that my whole flight had been changed! Now, according to them, they changed my traveling itinerary to leave Newark, NJ Sunday 11/08/2020 to Mexico and that I'm traveling back Monday 11/09/2020. I told them that's unacceptable. I bought these tickets since May! They made those changes, not me. And at first they said they'd provide a refund, but after being on hold for almost an hour, the customer service rep said they'd give me Frontier credit and that's it. I already booked the hotel, and I'm in the wedding! And they overbooked the flights so kicked off random people and now we're suffering. I told them I need my money back to rebook with another airline. They put me on hold for another hour, but I had to hang up because I had to go to work. 2 hours wasted on the phone and no money back. Talk about robbing people!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12862,Great time of flights to fit my schedule.,"Flight was delayed due to Florida weather, but worth the wait. Jetblue staff was supportive and user friendly. My favorite airline.",JetBlue,trip_advisor,['Responsiveness']
12863,buena atencion y puntsualidad,"me ascendieron sin costo a business class, fueron amables y me sirvieron un desayuno completo. buena puntualidad",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
12864,Great staff,Great service!! Appreciate how friendly and engaging and professional the entire staff are. Definitely recommend Delta!,Delta,trip_advisor,"['Assurance', 'Empathy']"
12865,Covid,"The actual flight was great. Even though My departing flight was delayed 5 times.The return flight was ony delayed a few minutes. I was surprised by how crowded the return flight was. The web site needs to be updated to say that Allegiant is no longer social distancing. Also, some passengers had their noses exposed and they were not asked to adjust their mask properly. My flight in July 2020 felt very safe, but after this one, I'll be driving.",Allegiant,trip_advisor,['Reliability']
12866,2 stars is WAY to high,"Only airline that offers direct flights to Punta Cana, so they know they have you. They don't care if the plane is half empty, if you want to sit by your spouse, you have to pay for a upgraded seat to sit by him/her and they charge both spouses for the upgrade, not just one. We were 1st flight of the day, it was delayed. You are charged for carry on, checked bags, foods, drinks. They were kind enough to give me a cup of ice no charge. They could care less about the people and all about the money$$. Their have been talks of other airlines picking up some direct flights. If this becomes an option, Frontier will no longer be an option for us. I was surprises Frontier had a 2 star rating, its much to high for an airline who cares so little for anyone but themselves.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
12867,Worst Flight of My Life,"After we were all locked in and left the gate...the pilot informed us that we would not have any movie, music, or entertainment available on the flight. I hate flying anyway, but this 6 hour flight was unbearable. An older plane with old dirty ashtrays on the seat armrests. No apologies from the crew, no coupons or offers to make up for the inconvenience. Also...VERY VERY VERY DIRTY. We were covered with some kind of insect bites on our flanks and legs and arms...wherever our bodies rested on the seats. Terrible Terrible Experience. Shame on Delta...never again.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
12868,The Nicest Plan I have Ever Been On,"This was by far the nicest aircraft I have ever flown on. The seats were great, the windows that dim rather than have shades, the head rest, the bathroom....all great! And yes, the crew was wonderful too.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12869,"United Airlines - Houston, TX","Horrible experience. What a disservice United gives to hundreds of travelers coming from Latin America...shame on them! Imagine arriving into Houston International to connect to your flight but having to get your suitcases, check with immigration officials, run to a different area in the airport to check again with the airline, carrying your suitcases and being told that you will loose your connecting flight if you don´t run...this is what happened to three of our four passengers in three different dates. Hundreds of people running like crazy. Broken bottles of glass everywhere, from the articles purchased in duty free from their first flight. We ran all over to get to a huge plane that United has ready to fly out with everyone trying to get to LAX. The airline only cares about the money they receive...not the service they provide. Once I arrived to LAX, I mentioned the situation to a group of United Airline staff, they all said ""oh, we have heard about Houston""...",United,trip_advisor,"['Responsiveness', 'Assurance']"
12870,We like Uniteds International service,"We prefer taking non stop flights whenever we fly to Europe We live in Central Pa and drive to Newark because parking at Newark Long Term parking is a breeze and we can get nonstops. The only problem I have with Uniteds international service is that they are now playing the assigned seat and baggage charges game that make comparing tougher. We usually start looking to book 3 to 4 months ahead of time and watch airfares since they change regularly. Once we book the flight we then watch the Premium Economy fees since they also change up and down. We do feel the additional cost of Premium Economy is worth it. We just booked late April to Malpensa and upgraded to premium economy both ways. We have flown United from Newark to Brussels, Munich, Geneva, Zurich and Milan many times and the flights have been good on 767-400ER's that have 2-3-2 cabin seating",United,trip_advisor,['Responsiveness']
12871,Emirates Dubai overnight flight,"First overnight flight with Emirates and had a great flight, service was first class and the entertainment is second to none. Going back again next year and will, once again, be flying with Emirates. By far my favourite airline.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12872,Luggage Damagers,"Huge scratches and deep scrapes that shows Delta baggage handlers just forcibly throw your luggage around. 3 of us travelled and 2 of our luggage were thrown so hard that the color/material from one was ground onto another! I've flown 3rd world countries, budget airlines and even they dont't treat your luggage as badly. Not sure is just NY or Delta everywhere in general. The plane was tiny with extremely low overhead cabins and I'm 5' 1"".",Delta,trip_advisor,['Tangibles']
12873,FLL to JFK,"I was super impressed with JetBlue. The seats were very comfortable, free WiFi (pre, throughout and post flight), coffee, and snacks. It was all great!",JetBlue,trip_advisor,['Tangibles']
12874,"Very efficient, no delays, free movies and headphones , no complaints","Very efficient, no delays, free movies and headphones, absolutely no complaints. The stewards were engaging and professional, the Captain kept us informed",United,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
12875,good experience on Emirates,"Brilliant experience, inflight entertainment was good. crew very courteous and helpful. will certainly use this airline for such long distance trips",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12876,Val,The plane was very luxurious food excellent and service and great choice of films and music channels,Emirates,trip_advisor,['Tangibles']
12877,May - UA365 Houston to Phoenix 737-800 (#3276) FC Seats 2A & B,"May - UA365 Houston to Phoenix 737-800 (#3276) FC Seats 2A & B On Thursday, May 23, we flew home to Phoenix (PHX) from Houston (IAH), where we had earlier connected from Knoxville (TYS), on UA365, on a 737-800 (#3276), in First Class, seats 2 A & B. We had arrived at Gate B22, so had to traverse the airport, to get to our departure gate, E-14, and part of that via the efficient SkyTrain. We were glad that all went well, because we had a marginally tight connection at IAH to begin with, and with our TYS-IAH flight late, we had to really hurry, to make it. Often, we have a Global Services rep meet us at the jetbridge, and whisk us across the tarmac, under such situations. No rep! We have found that Houston’s Global Services staff is not as good, as say SFO, LAX, EWR, LHR, IAD or ORD. Not sure what the issue is. At least a Global Services rep did come onto the plane, to make sure we had made it, and to “thank” us for the millions of miles we both fly on United - nice, but a tad late. We had rushed to make this connection, and Global Services had already been called, so we just ran to the podium, and were on-board. Time for some pre-departure wine! Luckily, they were pouring the Gravelly Ford Chard. Our jackets (now rather sweaty) were hung in the closet near the galley, our two briefcases stored. This 737-800, was from the Continental side of the fleet, and had the older cabin, and smaller overhead bins, but wife’s wheeled briefcase fit nicely. My briefcase fit under the seat in front, but had to go in the middle section, as the IFE (DirectTV) equipment took up quite a bit of that underseat real estate. Our Boarding went smoothly, and we pushed back about. The weather at IAH was a mixed bag - dense haze, some heavy broken clouds, and threats of rain. We climbed quickly above those clouds, and did not see the ground, until about El Paso. The weather cleared more, the closer we got to Phoenix. About 40 mins. into the flight, we had a “Snack.” This meal was a choice of either Moroccan Chicken w/ couscous, and hummus, or a Cheese, Meat, Nut & Fruit Tray. Both were pretty good, as far as airline food goes, though the Cheese Tray was the more visually appealing. We got one each of the Gravelly Ford California Chardonnay ‘17, and the Château Villotte Bordeaux blend ‘16. Both were quite good, and especially with the Cheese Plate. We had begun encountering these two wines, a few months back, and compared to some recent options, find these two better than most. Now, being from the Continental side of the fleet, via the merger some years back, we had DirectTV. As mentioned that equipment does take up a fair amount of the underseat storage. Over many flights on the sCO 737's, we have had mixed results with DirectTV. On this flight, at seat 2A, I could only get one Disney movie, and all of the other channels, including the Map, and the TV channels, did not work?? My wife had better luck in 2B, as she got several different movies, but no TV channels. This plane, while in good shape, was starting to show some wear and tear, but was clean Other than a bit of roughness out of IAH, and then the expected thermals, heading into PHX, the flight was smooth. Coming into PHX, we did a bit of a “fly-by,” heading to the west, before turning to land on Runway 25L. Our cabin crew was very friendly, and efficient, and our landing at PHX was perfect. We were at Gate 6B, in T2, on schedule, and our luggage arrived in a fairly timely fashion onto Carousel 4, which is typical. After a multi-state combo business and leisure trip, we were home, in time to pack for our flight, two days later.",United,trip_advisor,['Responsiveness']
12878,MELHOR SERVICO DE BORDO,"Gostaria de viajar mais pela Avianca, porem as passagem normalmente são as mais caras saindo da minha cidade. Contudo, as aeronaves são muito bem equipadas ( tv), assentos espaçosos e o lanche é muito bom, sem falar do atendimento que para mim ate o momento é excelente.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12879,Air Canada is avefrage,"First time on Air Canada. The highlight was they have their own TSA, which was unbelievable quick. Also they have their own customs so we did not have to go to the international terminal.",AirCanada,trip_advisor,['Tangibles']
12880,Internal flight,"It was a very pleasant flight. The check in was fine and fast. The seats were comfortable, but my seat was broken and did not recline. The plane was dirty. But good things happened, the snack was good.",Avianca,trip_advisor,['Tangibles']
12881,First Flight on Southwest,The fare was great and it was a non-stop flight. Love Field was easy to get in and out of. Remember to check in on schedule or you'll be stuck in the middle seat.,SouthWest,trip_advisor,['Responsiveness']
12882,ALWAYS PRAYING NOT HAVE PROBLEMS WITH YOUR SUITCASE,"During the flight the hostess inform me that they let my suitcase in Dubai and they should have sent it to me the following day. After 2 days and many phonecall and time I got my suitcase completely destroyed in a plastic bag. Than started the hell. impossible to speak with anybody and very difficult to comunicate for this issue. After some mails, I had to fill in very an absurd form to prove my loss. They destroyed my new Samsonite of 4290,00 rmb (640,00 USD) and lost 2 woman bags of a value of 7.095,00 €. After long time the only thing I had got was a offer of 100,00 USD that I refused.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12883,Great Experience,This was my first time flying with Spirit. It was really good. Very smooth and arrived on time or a few minutes early.,SpiritAir,trip_advisor,['Responsiveness']
12884,Emirates,"My and i recently used Emirates again to travel to Europe and once agan service , punctuality were amazing ,food ,entertainment excellent",Emirates,trip_advisor,['Assurance']
12885,"Tall people (>6ft) or fat people, how do you fit in the business class seat?","I feel even in A380, the furniture & upholstery is so huge that it takes the useful space away. As a tall & well built person, i feel heavily constrained on a flat bed in the business seat. I feel Emirates could have utilised the space for the business class seats more efficiently. what do you guys feel?",Emirates,reddit,['Tangibles']
12886,Terrible Experience,"DO NOT book your flight through Frontier! They are rude, they change their policy every day (per one of the reps), which led to me and my wife paying an additional $400 at the airport day of travel. They were not at all hospitable and handled our luggage carelessly! The lack of professionalism, communication, and overall handling was mediocre and lackluster!! For EVERY rating they get a -1 from us! Never again!",FrontierAirlines,trip_advisor,['Responsiveness']
12887,air canada staff are racist m,"I had bad experience with air canada staff, they were rude and disrespectful you can tell that they're racist not treating passengers the same way",AirCanada,trip_advisor,['Assurance']
12888,Canceled flight refund,"Regular flier, have made this trip 10 times. Spent $1239.00 for 2 tickets and had to cancel. $2.02 back. Never again.",SpiritAir,trip_advisor,['Responsiveness']
12889,Very diappointed with the Business class service,I have upgraded to the Business Class but was very disappointed by the service. I did not have the choice of meal. They said that they don't have chicken marhabba any more. Desert was not served I wa waiting for the drinks no one turned up promptly and kept me waiting. Over all the service was very poor,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12890,Flight with a senior,"Off to a wedding with a grandmother of the bride . Needed wheel chair to and from. Southwest and the airports were great. Flight was half full so the three of us found a row together. Never happens on southwest. The service on the plane was very good, the grandmother had not been on a plane in a long time. Great job flight attendants .",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
12891,horrible,horrible. flights get delayed 3 hours. staff are horrible. flight is horrible. united sucks. don’t fly united.,United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
12892,Nice Flight,"First time to fly United and I actually liked it better than Delta or American airlines...flight attendants were helpful and friendly, the food was actually good.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12893,SMOOTH SAILING TO & FROM ORLANDO!!,"ALLEGIANT IS A DIRECT FLIGHT TO A DESTINATION!!! Flight costs are ""generally cheaper"" than other airlines!! At home, we booked & fully paid for flights, all luggage fees & car rental. ALL Allegiant staff was very pleasant, helpful & accommodating!!! There is NO LEG ROOM on any Economy flight, in any plane!! ALL AIRLINES have added seats, shrinking legroom. Print boarding passes ahead of time. We REFUSED to pay for a seat! I & 2 lady friends didn't sit together, but it was not a ""big deal"" on a 2 1/2 hr. flight Carry your own SNACKS in a purse or carry-on. Pack an empty drink container in your purse or carry-on. Once you pass through TSA, fill it with whatever beverage you want. Our flight was FLAWLESS to & from Cedar Rapids, IA! They fly in & out of SMALLER AIRPORTS---a WIN-WIN situation!!! Renting a car from a ""smaller airport"" is HEAVENLY---it took us less than 5 minutes!! I've NEVER HAD A PROBLEM on an Allegiant flight. Plan ahead & simply don't let the ""extra charges"" bother you!! Whenever possible, I WILL ALWAYS FLY ALLEGIANT!!!!",Allegiant,trip_advisor,['Tangibles']
12894,The Best Airline in the business.,"We have flown with them all but hands down Southwest is the best. The best flying experience every time we fly. Always warm and ""friendly"" flight crews and great pilots.",SouthWest,trip_advisor,['Responsiveness']
12895,So-so Polaris business/first flight Lima to Houston,It’s clear United’s Polaris class service is not all the way back. The seating is great even if the design means isolation for couples. But service and food is still mediocre. Most of the passengers were upgrades but the flight in business/first was full. Better then the flight down to Peru but still lacking. Little wine choice and no proactive service,United,trip_advisor,"['Tangibles', 'Assurance']"
12896,Dissatisfied ,"Very disappointed with this airline. Definitely need to look at doing a hiring fair or incentives for lack of absenteeism with employees. Flight to LAX delayed twice, 2 hours each time and explanation was that flight had to be delayed due to staffing issues and delay of prior flight. Flight from LAX back to Memphis was worse. Flight time should have departed at 7, but flight did not depart until after 12. Food vouchers were given, after 1st delay, which was a nice gesture, but, they were only for 8 dollars and limited to snack shops and could not cover cost of meal. Then voucher discount was offered, after 2nd delay, but I and other guest sat wondering when it would arrive because I never received. Apologies then started being announced on speaker by boarding agent, which I thought to be embarrassing and uncalled for by associate and pilot as well upon boarding. They stated that again staff was not adequate by one stewardess and that pilots initially set to fly plan had to leave because of delay. Great deals on this airline but quality of service is not being met.",Allegiant,trip_advisor,['Responsiveness']
12897,I guess they don't do it,3 times I called the spirit wheelchair assistance contact number to request a wheelchair. 3 times I was told to call the airline. The last time I asked to talk to someone in the USA but she repeated to call the airline be fore she hung up on me,SpiritAir,trip_advisor,['Responsiveness']
12898,Epic fail by Air Canada,Flight was two hours late taking off. As soon as we were in the air they announced there was a problem with unsafe water....11 hour flight with no hot drinks and no running water in bathrooms. Not even enough moist towelettes....Disgusting The flight attendant told us the second time in a week for this. And the plane was very dirty The meal in business class was just slip on a plate and almost inedible. Both my wife and I simply chose not to eat On arrival one of our bags took an extra 90 minutes and was delivered to the wrong belt. I fly internationally frequently and can say this was an awful experience. I am considering cancelling our flight home and booking any other airline. As an elite member I am shocked to see how far the level has dropped. If there were ratings below zero I would give them.,AirCanada,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
12899,Amazing flight,"Flight is always amazing. Smooth flights, landings and very helpful staff. Plane was clean and not packed i felt safe for me and my family.",SpiritAir,trip_advisor,['Assurance']
12900,Don’t expect staff to let you sleep in a red eye flight. ,"OMG. THE WORST. AVOID AT ALL COSTS. Took a red eye from vegas to louisville for my fathers funeral. really needed to sleep on the flight. Paid more for the front row bigger seat than for the original flight. Everyone on the plane was quiet EXCEPT FOR THE TRASH flight attendants. so loud. discussing their personal lives. i get that they have to stay awake and that they can talk about other things than the job, but at the top of their lungs in the front of the plane that everyone they are supposed to be serving are trying to sleep. I did ask if they could maybe keep it down. I am not sure if that kissed them off so much that the pilot (who you think would be the most professional) didn’t come out to have a drink with the whole crew in the front at 3 AM. WTF. Are they really that clueless? it was the worst experience. ever. never again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12901,Excellent flight and crew,"Assistance in the airport was excellent and so was the business class lounge although the food was too vegetarian for us. The flight was fairly short but the food and service were excellent from a friendly and helpful crew. Yes we saved up and flew business class, we only had hand luggage and our agent allowed plenty of time between flights. We were lucky we had no cancellations also. A very pleasant experience with Air Canada Express.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
12902,Birthday trip!,My husband and I flew on Southwest round trip recently. We visited the lovely Turks and Caicos islands. Southwest was an excellent choice and we enjoyed the flights and flight crew! Thank you again Southwest for the wonderful service!!!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12903,Flying us better,"After 3,5 years we were able to fly again and discover a wonderful Place – Muscat Oman. As loyal Skywards members we were glad to choose Emirates again. If anybody asks us, whether we were worried about this choice, the answer is NO! Why? Because the hygienic standard is very safe. From Vienna to Dubai we flew on October 30-th 2021 with the outstanding A380 and to Muscat with wonderful Boeing 777-300 ER. On both flights the service was on the highest standard, like covid never would exist. The food excellent, drinks refreshing and the crew Number one in the sky! On the root back on November 7-th 2021 it was of course the same. But what makes Emirates our No. 1 choice is the punctuality, very fast boarding and excellent check-in service providing on each destination. What to say – thank You Emirates to make a memorable flight for us again. You always fly us better! Your loyal and passionate travellers NR",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12904,Has gone Downhill,"I have probably flown with Jetblue 50 times and I used to go out of my way to choose them over United. I started to notice the quality that used to set Jetblue apart was lacking about 2 or 3 years ago. It got to the point where I really did not care if I flew United or Jetblue (and United started to improve recently). Now, however, I will be looking at United first and only flying JetBlue if I have to. The staff have become rude, the flights less reliable, the amenities in the aircraft themselves have vanished, and customer service simply does not exist.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
12905,I would recommend walking before flying with JetBlue,"Today we were supposed to be back to our reality of work and school but jetblue had other plans. We had an AMAZING trip and continued to do so until we got an email 2 hours after our connecting flight left 10 hours before it was scheduled to. We spent 4 hours on hold and 2 hours at the check in desk trying to find a solution. Our ""solution"" ended up being us flying from Orlando to Boston to stay the night in the airport and then leave in the morning for New York to then go to Detroit. Well then our flight got delayed. And delayed. Then canceled because of weather.. Then booked a new flight. It was then delayed. And delayed. And again because they were looking for a pilot and flight attendants. They then waited until 1:30 in the morning to cancel it. We then had to get a hotel and try to find a new flight. Guess what, according to jetblue we can't get home until Thrusday night MAYBE because it would be standby. While my family slept for a few hours, I continued to be on a 3 hour hold until 5:30 in the morning for them to only tell us that we could get a flight to New York and then stay the night there and fly to Detroit on Thursday. This morning, I went straight to the airport to see if we could get a better flight while being on hold yet again for another 2 1/2 hours I eventually got us a flight through American Airlines for Wednesday morning that the JetBlue employee said didn't exist 🙄 So now, we wait, while missing school & work (without pay). Guess what jetblue has to say about all of this... because it was due to ""weather"" and not the fact that they couldn't get a pilot or flight attendants they are not going to help ANY of us who got stranded. There is no compensation, no remorse, in fact we witnessed TWO employees leave their desk and never return to finish helping the customer, and if you want a refund you get a credit to fly their crap airline. Truly have never experienced anything like this from any other airline. Bottom line, jetblue you suck!",JetBlue,trip_advisor,['Responsiveness']
12906,Christmas Morning,The staff was amazing for having to work on Christmas morning during the pandemic. They made my son feel special and played Christmas carols as we got off the flight. The piolets made sure an annoying intoxicated male didn't board the flight making me way more comfortable.,SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
12907,"Nice, for a 5-hour overnight flight","This flight was on time and uneventful, leaving 11:44 pm Alaska time and arriving Denver at 6:50 am MDT. No frills except United did provide free movies and TV series, and free non-alcoholic beverages.",United,trip_advisor,['Reliability']
12908,Reliable,"I appreciate Delta's reliability. I can usually count on the airline and it's employees to be kind, courteous, helpful and pleasant. I can count on the pilots doing an awesome job of keeping us safe and informed. I can count on the planes being fairly up to date, clean and comfortable. I can count on flights being mostly on time. This trip met all my expectations of Delta's consistent reliability.",Delta,trip_advisor,"['Reliability', 'Assurance']"
12909,The worst flight I’ve ever TAKEN‼️🚨,the worst customer service ever then the lady with the nasty two golds and a gap made us miss our flight took 45min to get checked in overall it’s just trash,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12910,Avoid Avianca if possible,I've flown Avianca only because of other options that were not available to central America. They advertise a price to lure customers in but later you will find that it would be the price you pay. Especially if you want to check in a bag. They changed their policy recently. Now you have to pay for water even on international flights. I recently took a flight from El Salvador and before boarding the flight in the terminal they had an additional metal detector not allowing and liquid including water. This was a second metal detector not the 1st one i passed after being inside the terminal. I won't fly this airline again. I hope this helps everyone else from using this airline as well. Cheers.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12911,Summer Getaway,"Our family flew from MSP connecting to Paris then onto Athens Greece a few weeks ago for our summer vacation. Even though our flight was delayed initially scheduled for 4:05pm, we ended up leaving at 7:30pm that evening. However, Delta notified us at 9am that morning and that gave us more hours to put everything we needed together (like our connecting flight from Paris to Athens that were were going to miss) The plane was very clean and the flight attendants always had a smile on their faces. Even after 7 hours of flying, they were pleasant and very friendly. We would highly recommend flying Delta on an overseas trip and we plan on doing so again in the near future.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
12912,Worst airline flying,"First of all, I've flown several thousand times in my life and have been in the travel business for years. I know the operations of decent airlines operate and whats expected of them. Frontier cancels flights and offers minimal/worthless compensation for an alternate. If you pre-pay for bags/seats and the flight is cancelled, tuff S*&%!. They keep your money even though they didn't take your bags anywhere. Out sourced (so-called) customer service is very worthless. NO COMMON SENSE from any direction. From previous bad service, I thought I would give them one more try. Boy was I WRONG. NO MORE your a fool if you fly with these clowns and put up with their bad ""service"". Southwest here I come .",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12913,Rewards points why bother,When you have so many points and you can’t use them. They are a complete waist of time. Also don’t bother sending a complaint to them they don’t answer. They are good in so many ways but customer service is not one of them.,Emirates,trip_advisor,['Responsiveness']
12914,STAY AWAY from FRONTIER AIRLINES!!!,"Simple stated, this is THE WORST airline in all my years of traveling (and I travel a lot national an international) They cancelled our trip and had to sleep on the floor at the airport, although we were promised an hotel and food vouchers. But NOTHING. not even an apology. Plane had mechanical problems so maintenance sucks, very dangerous.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
12915,Quick Getaway,"Allegiant is a great options for quick getaways. The flight was on time, smooth and the seats were comfortable. The fare is hard to beat making a weekend away affordable.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
12916,Great airline,"Too often airlines get a bad rap. However, whenever I fly Delta I find the service excellent and flight attendants very accommodating. The cabin was clean and the flight smooth. More airlines should pattern their customer service after Delta’s.",Delta,trip_advisor,['Assurance']
12917,Worst airline service ever,"I arrived for check-in about 1 hour and 15 minutes early, and before they charge me for my luggage ($89), and start check-in though an agent they told me that I'm late and there will be no refund. This is what's happened. An assistant next to the kiosk spent 20 minutes to charge me for the luggage with an assistant of another associate with a slow motion, then told me to see an agent because kiosk will not check-in me. I spent 20-30 minutes on the line to get my tern (I was the 2nd customer on line), then an agent spent another 20-25 minutes to tell me at the end that I'm late. He took my reservation number and went into a deep study of my reservation details, look at me after 20 minutes and said: I can't check-in you, system doesn't allow me to do so. The time was 4:50pm, the boarding had to start on 5:25pm. He said I cannot help, and gave me their customer service phone number. This was ridiculous and ripoff, unacceptable service. I asked for a full refund so I could fly with another airline. He said: call customer service. So I did. After staying on hold for another 15 minutes, I was told that the best they can do is to give a credit for about half the price I paid total. I'm so upset, I have to call my credit card customer service to dispute this pandit ripoff. This is my reservation number: IGPV6Z. anyone cares about spirit can go to my reservation file and check all activities log timing. Such companies should not exist in usa.",SpiritAir,trip_advisor,['Responsiveness']
12918,Cancelled flight and bad service,"Me and my family that includes two kids and my mum who is 75 years old. Had a long journey to Mumbai airport when we got do the Emirates check-in desk they informed us that our ticket has been canceled. We asked why they said not sure but you need to get in touch with your travel agents. We explained to him that are travel agents are closed due to the time difference by now my mum wasn't feeling well well and getting stressed my two little ones were tired and not feeling well as well well we were all stressed. The lady behind the counter rang someone one.com Emirates they said if we pay pay, I explained to the lady again but we have already paid for the ticket and I don't understand why a ticket was cancelled she just kept saying ring your agent they have cancelled it all my family was getting stressed by now. By the end they managed to get on the flight after lady from Emirates made a few phone calls. When we got back to England I rang Emirates to find out out why my ticket was cancelled the lady call me back and said it was an Emirates fault the ticket had been cancelled I put a complaint in November and I still haven't heard anything back. The whole experience at the airport was very stressful for my family and my holiday ruined in Dubai why has my mum and my two children were sick so I wasted all that money for no reason. A very respectable company still has not resolved any of my issues.",Emirates,trip_advisor,['Responsiveness']
12919,FAMILY-FRIENDLY AIRLINE,We were provide good random seats by the entrance gate attendant without us initiating it. All family members (5) were seated all together without extra cost. Pleasant surprise for the family.,SpiritAir,trip_advisor,['Responsiveness']
12920,Always A Great Experience,"Great Experience, Friendly Staff and very helpful, I always use Spirit for all my travels. Never had any problems , Live Spirit Airlines",SpiritAir,trip_advisor,['Assurance']
12921,The worst airline,I do not recommend spirit airlines. Even with the convenience of cheaper fairs you still end up paying what it would cost for a regular flight except losing the money because of delays and cancellations. Pay the extra money without the hassle. This is by far the worst airline.,SpiritAir,trip_advisor,['Responsiveness']
12922,Short flight to La Paz,"Good flight with no delay. I was surprised positively about the legroom. Included was sandwich, nice bonus.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12923,Frontier Airlines - Rip-off artist airline,Frontier is the biggest airline ripoff I’ve ever dealt with.. I booked a flight to Los Angeles tried to Cancel to get my money back and instead they gave me a credit shell. They promised a $50 voucher per person In addition to the credit. I never received it. When I called to check on the voucher they sent me out two $100 credit vouchers instead. I went back in to look at booking new flights in my credit shell of $491 was gone. Now I am sitting here with $200 in credits in a loss of $391 for no reason whatsoever. They never refunded my money they gave me a credit and then took it away and gave me $200 and ripped me off. I am so upset with this airline I will never fly it Again. This would’ve been my first trip on Frontier. I Want to sue this company or get a hold of the department of transportation and file a complaint. Do not fly frontier! I repeat do not fly frontier or you will regret it.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
12924,Excellent service,"Great machine, excellente service. To use Bogota as a hub is a very good chance. The airline is very punctual.",Avianca,trip_advisor,['NA']
12925,direct flights to South West ports!,direct flights no hassle. go directly to Allegiant Airline for schedules and pricing. You won't be sorry,Allegiant,trip_advisor,['Reliability']
12926,KUDOS TO THE CHEF,"I got upgraded from premium economy to business, the first time it has happened with AC. Have never been a fan of the music options but I am usually content to play games to while away the time. Both meals were very good. No complaints at all re airline food from me. The crew were top notch. I've had some issues with AC in the past but not today.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12927,Cancellation Reimbursement,"I had to cancel my flight due to family emergencies and did cancel after 24 hrs but within 25 hrs. The cancellation fee was charged but after explaining to customer service over email, they had completely refunded the money and it was a great thing that a customer can receive. Thank you",FrontierAirlines,trip_advisor,['Responsiveness']
12928,Used PlusPoints today!!!,"So glad to be able to use PP and not being 'waitlisted'. I have been looking at flights to get myself to the UK to watch Liverpool play at Anfield. I had an AA flight booked JFK-HEL-DUB for 88k miles! I'd still have to get myself to LPL or MAN. I've been also checking United flights so I could use PPs. I booked MCO-ORD-LHR; MAN-BRU-ORD as one ticket and used 80points to upgrade ORD-LHR and 40 to upgrade BRU-ORD! Stay persistent and keep looking, there certainly are routes available where PP can be applied! Now look out for my 'Where to sit, what to eat, and how much time I should spend in Polaris' threads 😆",UnitedAir,reddit,['Responsiveness']
12929,JetBlue for the Win,"We had never flown JetBlue before. Our first flight with Southwest was canceled, we rebooked with American Airlines and it then got canceled. We were able to secure seats on a last minute flight with JetBlue and we were beyond impressed. The seats were far superior than any other airline we had used. The services, free WiFi, food, and staff were all amazing. We had a connecting Flight in Boston to Las Vegas and our inbound flight was delayed a bit. The outbound flight from Boston to Vegas waiting on us to arrive and allowed us to board (we were literally the last two people on the flight). They were very polite the entire time and never made us feel bad for waiting on us. I would certainly recommend JetBlue and will be booking more with them in the future. Be sure to check out our blog for a full review.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
12930,Not bad,My husband always flies Southwest for business and never complained so when it came to our trip we decided to go with them because they were inexpensive. We did have to check in to get a good seat which was silly but when you fly with children you get to board early which makes it easy and more apt to get seating all together. The flight attendants were very kind and professional. The flight was very nice. We were informed the whole way and there wasn't any hassle.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12931,Mr,"Staff never made final boarding call prior to door getting shut. Was there 45 minutes early seated 30 seconds from the gate and missed flight. I was waiting for final call because I was waiting for a phone call. but it never happened. Resolution- was rebooked but on standby, and told they would note my account that I didn’t hear the final boarding. WTH!!!!! Didn’t hear it because it was never made!!!!",SouthWest,trip_advisor,['Responsiveness']
12932,"Deplorable customer service, takes no accountability","Flight cancellation notification 7 hours before scheduled departure, was already at the airport because we came from another city. Originally a 2h transit became a 21h layover. No food/refreshments, not even upon asking for reimbursement from what was reasonably paid (no luxurious meals), not for the 6 hours delay in Hamburg nor the 21 hours layover in Dubai. Email reply from the customer service dismissed all responsibilities and pushed blame on the passenger, saying ""there were staffs at the check in desk that could service you"", there were no staffs, both at the service desk (just a call center number), nor at the check in desk. Asked for an airside hotel (due to destination coronavirus compliance) on the phone after receiving the rescheduled flight, request was ignored, got a hotel on the outside upon arrival. Staffs kicked us between departments back and forth (Connections Desk said go talk to Dubai Connect, Dubai Connect took no responsibility, first thing upon explaining my case said go talk to Connections Desk), asked us to ""just go sit down"" after the staff got worked up, without informing us of what was next. The Head of the Dubai Connect just as rude, unprofessional (lots of sarcasm, blank stares and provocative retaliations ""flight cancellation is not our fault"", go pay for hotel inside yourself, not our problem), left me waiting for 10 minutes after finishing with the other customer, had to follow up ourselves, he stared at us blankly and said no, not our problem. Don't fly with Emirates. If things happen to go right for you, great, if not, don't expect anything else. Airline takes no accountability or responsibility over their mismanagement.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12933,Spirit takes no accountability when they are at fault,"Spirit cancelled an upcoming April flight we booked in January, never informed us it was cancelled, and flights are $360 more. They’ll only offer our money back. WTH. In January, I booked flights to Mexico for April. A couple days ago, I wanted to check flight times but couldn’t find our reservation anywhere using our confirmation code. My husband called Spirit and was emphatically told that I had emailed them and cancelled the flight. I was at work/unavailable so he thought that didn’t seem right but couldn’t check with me. Spirit said they emailed me about a credit that was issued due to the cancellation.. which I never received Yesterdat, I call to figure out what happened/how to rebook because the same flight is now $360 more. After insisting I never cancelled the flight nor do we have ANY emails about the cancellation or credit, the rep finally finds out the cancellation was on Spirit’s side not ours. So… since we were never informed our confirmed flight was cancelled and the flight is $360 more, I told them nicely that they need to book me another flight. But of course, they refuse. They repeatedly said they have generously offered a credit. Uhh no, that’s not an offer! That’s money I paid myself. I am so furious. Anybody ever have this happen?",Spirit,reddit,['Responsiveness']
12934,Une honte ABSOLUE,"Préparez vois bien, Mon ami et moi avons été refusés à l’embarquement ( après 20h de voyage venant de France ) parce que soit disant nous n’avions pas envoyer le mail de preuve de PCR NÉGATIF DE -36h. Après avoir montré la preuve en direct par mail ainsi que le papier imprimé avec la date, le QR code ect ect l’hôtesse nous informe de nous mettre sur le côté parce qu’on gêne la file… s’ensuit un évitement volontaire du personnel à notre égard. Je la supplie de nous aider, elle s’énerve et nous dit qu’on a qu’à refaire une demande et reprendre un billet d’avion à nos frais. On a donc loupé notre vol, on a donc loupé nos vacances et sommes restés bloqués à JFK. J’ai essayé par tout les moyens de trouver une solution, d’appeler l’ambassade, d’envoyer un mail à AVIANCA mais à part le standard whatsapp il n’y a rien pour communiquer directement. C’est une honte, vous ne faites aucun effort d’assistance et n’êtes pas clairs quand on vous pose des questions. Le mail que nous avions était le seul disponible sur votre site internet. Je le répète mais c’est scandaleux Vous devriez bientôt couler comme les autres compagnies médiocres d’après ce que je lis dans les autres commentaires.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12935,Great flight experience,"On flights under two hours, regional jets are very comfortable. The fewer numbers of passengers, make the boarding and unloading easier and quicker. Great service on the ground and in the air.",United,trip_advisor,['Responsiveness']
12936,Worse than Spirit!,"So after 3 years, I decided to fly on SW airlines. I've always had an amazing experience with this airline. They delayed my flight 10 minutes before boarding for 3 hrs. (It said on time even when the plane landed and was at the gate). They said it was the air traffic control in MCO. I immediately checked the flight delays on all airlines. There were only 2 (that were non SWA, SWA had tons). Even frontier and spirit had none. AA was flying nonstop with no cancelations. This was an obvious lie. I then was cancelled and put on standby. I stood at the airport all night until all planes were exhausted (along with other families that had been there way longer than I had). I never got on a plane. In the mean time, I booked a ticket on AA. I asked for a hotel/motel voucher (they laughed). So I took a ride to DFW from Dallas love with a trip booked in the morning. I had to pay for the motel room. I never cancelled my flight. My thought was maybe I'm wrong. The data is lying to me. Yet, I was right. I got on that flight with AA with no problem. I monitored my standby/alternate ticket situation with SW the entire time in air and off. It kept getting pushed back over and over again. To the point that it was landing 3 days from the point I booked. I canceled. I'd love to give my credit to someone needing a flight, but I cannot. I'm the only one it works for. I just THANK GOD I NEVER CHECKED A BAG! That would have been a nightmare! Never again will I book this airline! They are worse than Spirit or Frontier. BTW, My AA ticket coming back was not delayed or canceled either. I'm sure some have had problems with AA and many other airlines. But, I haven't.",SouthWest,trip_advisor,['Reliability']
12937,Don't Fly JetBlue,Customer Service is awful. Booked a flight last year was cancelled on account of COVID. That money went into a travel bank - that was fine with me - we rescheduled for this March 2021 to go to Disney on JETBLUE. we booked 2 direct flights into Orlando. In November those flights were changed - I called to see what was up and was told to wait until closer to time and flights may change again. I called today and nothing has changed. All flights don't get into Orlando until night (lose a day at Disney) and now I can't get a refund. I don't understand how I can't get a full refund on things they have changed. Not good customer service. Not the way to treat people.,JetBlue,trip_advisor,['Responsiveness']
12938,Never Again!!!!,"My recommendation would be to never, ever fly Allegiant Air! This is my first and most definitely my last experience with Allegiant: -Had a 3:14 flight to New Orleans from Charlotte/Concord, get notified it has been delayed to 5:00. Very responsible considering it was raining. -At 5:15 we are notified the plane that was arriving for us has attempted to land 3 times with no success due to the weather conditions (Although another Allegiant plane landed 20 mins earlier with no issues) and that the plane was routed to Savannah to land, refuel and was going to come back and try and land. They then delayed us to 8:15. -Once they notified us of that they made it very clear no one would receive a voucher or refund for this inconvenience because this was happening due to weather, which again made no sense because another Allegiant plane landed safely shortly before -8:15 rolls around and we are told by the Allegiant manager that a passenger in Savannah pulled a life vest and they are trying to repair it, now it looks like we’re delayed to 10:30. -At 10:00 we are told a different story by another employee, a passenger in Savannah damaged the door and it’s not repairable therefore they are sending a new plane for us from Cincinnati, now we’re delayed to midnight. -Another note they told us, was since a passenger damaged the plane there would be no vouchers or refunds because it was “out of their control”. -Midnight happens and at 12:15 we finally board this new plane. Sit on it for an hour, only to be told that the sensor on one of the doors is not working and they are trying to fix it. -They tell us they are going to give us drink service to help with this inconvenience BUT we have to pay for our alcoholic drinks! -1:45 am we get off the plane, they finally cancel the flight and say it is rescheduled for the afternoon that day. In a nutshell we were excited to try Allegiant to save a little on airfare however the old saying is YOU GET WHAT YOU PAY FOR! We missed our cousin’s wedding, lost $400 on a hotel room we had booked in New Orleans, rented tux/dress fees, car rental etc. Allegiant lied to us so many times yesterday I can’t even believe it! They will do whatever they can to keep money in their pockets and don’t care who they screw out of money.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12939,"The flight was very good. Only they have to serve food on long flights even in the same country-usa.from Honolulu to N,y","We flew connection to Vancoover ,and back from Honolulu to N,y and then to Tel_Aviv.All flights were night flights which was very good.",United,trip_advisor,['NA']
12940,Anniversary,I love southwest! We flew to Cabo San Lucas with no hiccups. They got us there on time and got there safely. I also love that they don't charge for our luggage which always make me shoes them before any other.,SouthWest,trip_advisor,['Reliability']
12941,Expensive ticket and nothing to show.,Like all US Airlines coming out of POS. No onboard meals just a bag of chips and a coke on a 5.8 hours flight.,JetBlue,trip_advisor,['Tangibles']
12942,Great experience,"Great flight. New, clean airplane. No delays. Even got served Flor de cana on board. Very polite staff.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12943,A Step Above American Airlines,"I always fly American because my local airport PGV only has American. This time there was a $500 difference to fly from RDU vs PGV so we did park and relax and flew out of RDU. It was cheaper, the service was better, the snacks were better, the cocktails were comp'd. The plane was cleaner and the seats were more comfortable. The staff was friendly and helpful.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
12944,Worst of the worst,"Just dismal! Never experienced such a third world airline. Customer service was atrocious. Flight was 5 hours delayed. Got hit with $100 because my bag was 3lbs overweigh, and second bag was well underweight. No food so spent another $100 on a dreadful meal. No support from the business lounge. They were dismissive and rude. Whole experience was third world calibre. Never again!",AirCanada,trip_advisor,['Responsiveness']
12945,Worst airline,"Worst experience ever. Initial flight from home was delayed then cancelled. “Help”desk had to call the 800 number to find another flight which was 3 days later! Our tour company found another airline. The return flight was delayed coming into Frankfurt by 30 minutes which left us plenty of time to catch connecting flight in Toronto, if it wasn’t air Canada. We arrived with 20 minutes to spare, but when we got to the gate to check in, THEY GAVE PUR SEATS TO SOMEONE ELSE. We were told their computer saw us coming late, dropped us from the flight and gave our tickets to people on standby. Never heard of that. No effort to get us a new flight until I pushed then gate agent found one 3 hours later. I haven’t seen a single flight come or go on time yet our tickets were given away? NEVER going to use air Canada again. Worst travel experience. Still in the airport now 6 hours after landing. If someone gives you free tickets on air Canada think twice before getting excited.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
12946,Horrible experience,"I am writing to express my dissatisfaction with the service provided by Emirates on my recent journey from Dubai to Boston on April 16, 2023, which was scheduled on flight EK237. Due to adverse weather conditions, the flight was understandably cancelled. However, the handling of arrangements following this cancellation was deeply disappointing. I was rebooked on a flight 24 hours later and accommodated at the Millennium Airport Hotel Dubai. Regrettably, the hotel's standards were subpar; the room was unclean and the beds were unsanitary, which resulted in a skin rash. Additionally, the quality of the food provided was poor. The subsequent experience at the airport on April 17, 2023, compounded my frustration. The rescheduled flight was subject to continuous delays, announced at 30-minute intervals, ultimately departing at significantly later than the planned time of 8:20 AM. I was informed that the deferments were due to a lack of ground staff and crew availability. During this prolonged period, we were confined to the gate area from approximately 11:00 AM to 2:00 PM without access to food and water, as we were instructed to dispose of all bottles prior to entry. The treatment received by passengers during this time was not only inconvenient but also disrespectful. The lack of clear communication and proper facilities during the delay was inconsiderate and unprofessional. Given these experiences, I am compelled to reconsider my future travel plans with Emirates. I have previously held Emirates in high regard and chosen it over other carriers for its reputed customer service and reliability. However, this incident has significantly impacted my perception of your airline. I kindly request a formal apology and an explanation for the handling of this situation. Additionally, I believe compensation is due for the discomfort and inconvenience caused. I hope that feedback such as this can be used constructively to improve Emirates' service standards. Thank you for your attention to this matter. I look forward to your prompt response. Yours sincerely, Meghana",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12947,Great airline!,"This airline reminds me of the way they used to be in North American many years ago. Lots of leg room, complimentary hot meal (sandwich) , in flight entertainment, and great service. I would highly recommend choosing this airline while travelling in Brazil.",Avianca,trip_advisor,['Assurance']
12948,Quick Transportation to attend a Wedding in Lake George,"Any time we fly north from Florida we like to use Southwest. Flights are reasonable and easy to book, the gates are well organized and usually move quickly, the planes are clean and the staff is courteous and professional. Southwest does have a rewards program and senior rates if you fly frequently but we usually use the “wanna get away” plan. You can also book a hotel and reserve a car if needed. For a nominal fee you can upgrade your boarding position and we also get TSA pre-approval most of the time.",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
12949,"If you have a choice, don’t fly Air Canada","The flight to Toronto was delayed for mysterious maintenance issues. The first flight home was cancelled for the same. After a twenty four hour layover, the second return flight is so far thirty minutes late to board with no announcements at all. The board still claims “on-time.” Horrible experience. Take American.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
12950,"Worse Airline, worse customer service Warning",1st time flying jet blue as I travel often for work and leisure. Was sent 2 emails changing my flight the 1st email states I will be flying out the day before the 2nd email was a correction on the correct day. How ever Jetblue decided to fly me out A-day before my Original plan anyway at 5am. Ask for additional flying dates none available; therefore I booked another flight with United For the correct day of return. I have told most of my Colleagues and friends including social media about this experience. I will never fly Jetblue again I compare them with Spirit and that says it all! See below 1st email 24th 11am 2nd email 25th 8pm and i hit the comfirm button. New ticket money lost...but flying a day later not az 5am And I received emails all day the saturdy they wanted me to fly out for all the delays they received; funny I would have flew out at 5:00 a.m. that morning in not got home until 7 arrival was to be 11am terrible terrible airline. BUYER SEWARE!!! Would have given a 0 if I could,JetBlue,trip_advisor,['Responsiveness']
12951,Such an easy flight,"Southwest makes it so easy to check in early and boarding is so easy in Milwaukee. You know your boarding group, you line up when called, you board. Easy Peasy! We always have the option to purchase early boarding but honestly, it’s never hard to find overhead storage and seats together. We have never been in the final group so maybe it may not be as easy for them. This flight was quick, comfortable and quiet. We find this very typical of all our trips on Southwest.",SouthWest,trip_advisor,['Responsiveness']
12952,Thoughts on upgrading ORD-FRA,"I'm flying ORD-FRA-MLA in a couple months. FRA-MLA is on LH in Y, which is fine. I'm trying to determine the best way to try to get upgraded to PP or Polaris on the ORD-FRA segment. Since timing of a mileage upgrade request is way down the list of priorities, I called United and had them cancel my upgrade request that I was waitlisted for. I was thinking I'd check the cash upgrade price from time to time and see if it dips low enough that I just pay to upgrade. Before I put myself on the waitlist, it was $2300 for PP and $4600 for Polaris, which are both silly. If it doesn't ever get to a lower price, I can always put myself back on the mileage waitlist 2-3 weeks before the flight. But now, the website says that no cash upgrades are available and my only option is the mileage waitlist. Is this because I was on the waitlist, and United's systems haven't updated yet to show me cash prices, or is it an inventory management thing where they really aren't letting people buy up to higher classes because they think they can sell the seats outright? It seems to be the latter, which means an upgrade just isn't likely at this point: URL I appreciate any thoughts...thanks",UnitedAir,reddit,['Responsiveness']
12953,Hassle Free,We flew Southwest Airlines from IND to FLL and back again in January 2020. We did not have any problems with anyone with Southwest. Everyone was friendly and efficient. We will definitely fly with them again.,SouthWest,trip_advisor,['NA']
12954,Great flights,Had a great flights specially the second flight from Atlanta to Las Vegas so smooth and the landing by far the best landing that I experience in my whole life.The best kudos to the pilots and entire staff.,SouthWest,trip_advisor,['Responsiveness']
12955,Bad company...very bad service !!!,Horrible !!! 2 Canceled Flights in 1 afternoon !!! Hearthless and disrespectull behaviour with the passengers.,SpiritAir,trip_advisor,['Reliability']
12956,2nd to none service!,"After flying so many airlines, I cannot explain how refreshing it was to fly with United Airlines. They treat you as a guest, not another paycheck. They don't charge you for everything you breathe on and are always there for whatever you need. We even got drinks, snacks, and a sandwich!!",United,trip_advisor,"['Responsiveness', 'Assurance']"
12957,"Worst Customer service and Cancellation of flight, zero service thereafter","I had the worst experience with Emirates airlines because of the following reasons: 	My journey from Delhi(India) to Dallas(United States) via Dubai was on Jan 19, 2022 at 4:10 AM. I was very happy sitting at the Delhi airport to fly. But suddenly at airport I got to know that my flight got cancelled at 1:00AM on Jan 19. I reached out to the Help Desk team at airport, called Customer Support team to help me in rescheduling my flight as the cancellation is because of the Emirates and they let the customer know about the cancellation just 3 hours prior to the flight departure time from Delhi. Help Desk at airport: When I reached out to the Help Desk team, they replied stating, “There is nothing in our hands, you need to reach out to the customer support team”. Customer Support team: When I called Customer support team, they replied, “All the flights has been cancelled from today. Even we don’t know when there will be the next available flights. You need to wait until further notice”. This is the response what is received from the team. I just foolishly believed in them and was waiting for their further notice to reschedule my flight. I waited for 1 day long at the airport because Delhi is not my home town to go and I came all the way from Hyderabad to Delhi by paying extra luggage charges for domestic flight. As I didn’t get any response even after waiting for 1 day long at airport, I booked another flight in other airlines which is Qatar airlines. I got very good response from them and finally reached Dallas. So, after reaching Dallas, I raised REFUND REQUEST. After raising refund request, the most craziest thing happened to me again from Emirates was, My total fare was $940 to and fro and they refunded me with just $275. Emirates team cancelled the flight. Team informed about the cancellation just prior to 3 hours because of which even I cannot do anything. Team did not provide me with any alternate flight. I suffered from these many issues only because of the Emirates. So, instead of proving me with better refund or any compensation, they have thrown $275 refund on me. This is the type of service provided by the Emirates team to their customers. From this experience I’m never gonna fly with Emirates again and I don’t encourage anyone to fly with this airlines. I don’t want anyone to suffer just like me and what I have gone through. So, I request you all not to fly with Emirates and instead go with other airlines. Put Emirates as your last priority.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12958,My chauffeur in the sky,"I travel weekly from SoCal to NorCal for the past year and have been using Southwest for 99% of those journeys. I have never had a problem with these commutes, even on the one occasion the flight was delayed I was quickly given another seat on the next flight. The crew are always friendly, good natured, polite and attentive even on the 5:50am flight from Ontario. I have to choose of other airlines and have high status with another but Southwest keeps getting my business due to it staff, punctuality and customer focus. Thanks Southwest.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12959,The Best of All US Based Airlines,Never fails to deliver! Has the best customer service and airline miles reward and acrrual system. Prefer to travel with them except for their pricing,Delta,trip_advisor,['Assurance']
12960,Flyers beware DO NOT FLY WITH AIRCANADA!!,"Dear Mr. ****, We have received your email, and we are sorry to learn about your continued dissatisfaction with our response to your baggage claim. We want to assure you that we have considered all aspects that apply to your claim. We’re sorry, but we are unable to offer further compensation. I have fully reviewed the concerns you outlined. I regret there is nothing further I can add by way of explanation. Our position remains the same as stated in my previous correspondence. While you may disagree with our position, Mr.*****, this will be our final correspondence on this issue. Our previous correspondence has provided our explanations. Continuing to exchange emails will not alter our position. Flyers beware DO NOT FLY WITH AIRCANADA!! ^^^^^ Is the response I received to AIRCANADA destroying my $500 luggage. They have provided horrible customer service. They are not willing to compensate in anyway for completely destroying my property. I will never fly again with them. Not only have they handled this situation disgustingly, there customer service overall is horrible. They do not value their guests, and I highly recommend finding an airline that values there guests and does not destroy your property and do nothing to compensate you. I have been a customer of AIRCANADA’s for years and have had multiple incidents of horrible customer service that I have never complained about, but this is an all time low…they destroyed my luggage and are taking no responsibility. I am so disappointed and disgusted. Please I erg any one looking to fly do not fly with aircanada, if something goes wrong which it normally does with this company they do nit care about their customers and will not compensate if they damage your property or provide bad service. Terrible company!!! Flyers beware DO NOT FLY WITH AIRCANADA!!",AirCanada,trip_advisor,['Assurance']
12961,They just don’t care if you make a complaint.,"I have traveled with British Airways, Air France, Emirate, Qatar Airlines, and United, but Delta is the worse airline I have ever flown with. They delayed me on one flight because of deicing, and I got to my next flight just 15 min before departure, but they did not let me get on board. They rescheduled me for a next-day flight through a couple of cities with a layover of 3-6 hours, and they don’t care. They suck.",Delta,trip_advisor,['Responsiveness']
12962,Family Vacation Time,"The flight was very long, the staff was friendly, we had a great time. However my family that travel in Economy area had a miserable time, there is not too much leg room and the baggage allowance is very limited and there are no options for an upgrade.",United,trip_advisor,['Tangibles']
12963,Maybe flying out today,"We were up at 0300 to catch the 7:20 flight, only to arrive at the airport to find the flight was canceled. It took 2:30 to get the next flight. Then the next flight is delayed.",AirCanada,trip_advisor,['Reliability']
12964,Disable unfriendly,"My partner is severely disabled having a stroke to her left side and only a right arm, on the outward journey to Dubai on 6-jan-2020 we were given bulkhead seats great! Coming home, on 13-jan-2020 even though we got to the airport 3hours early the flight was full and we couldn’t have the same seats. Most of the people checked in online we were unable to do this and expected to have the same seats on the return journey. These should be reserved for medical reasons and not sold to able bodies. It was increadibly difficult for her to get in and out of the seat also for me, I’m 61 and had to climb over her to go to the toilets very difficult when the man infront kept putting his seat back! It was a very uncomfortable flight 81/2 hours delayed by 1 hour, I will not be looking to fly emirates again and will not recommend them to anyone.They do not seem to be bothered about disabled passengers.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12965,Horrible service,"I heard multiple stories of people stuck at the airport for days. They give no service when delaying flies, they hang up on you when calling for instructions. Please do not fly with them, they have been more then horrible to countless of costumers. I wish they would go bankrupt so a new one can take their place and do a good job. Again DO NOT FLY WITH THEM.",AirCanada,trip_advisor,['Responsiveness']
12966,Cancelled,"They cancelled our flight so we didn't get to go see our new niece. We will not fly them again. you need to pay really close attention to their baggage policies because they are super strict. a backpack that fits under the seat is too large and will be charged for. But the biggest reason is that, unlike other airlines that will re-book you on another flight, they just refund you if your flight is cancelled. We were at least at home, had we been at our destination and on our way home we would have had to wait at least 2 more days to get on another Allegiant flight. No way!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
12967,Not worth it still !- Paid seat selection and extra space for carry-on bag in the 2nd row,"I paid Blue to have Extra space and have overhead bin space for my 2 children carry-on bags and myself. I was in the first group to board but as usual there was not space in the overhead bin over the 2 row seats. It was stressful since the flight attendant Eddy, and then he called Luis, was very very rude and didn't assist me at all. He expected me to use any available bin, even if it meant the last row; and even if I have paid, I will have had to wait at the end of the flight in order to grab my carry-on going from a 2nd row seat to a last row - which doesn't make any sense. JetBlue claim that if you Pay you will get the following: ""For more certainty and speed (and less stress) during the boarding process, our new carry-on bag policy starting 7/20/21 guarantees overhead bin space on domestic flights within the U.S. for customers who purchased their tickets on or after 2/25 traveling on a Blue, Blue Extra and Mint fare, or who book an Even More Space seat (on all legs, if connecting)—or you get a $25 Travel Bank credit valid for 12 months. That’s right—no more guessing if there will be room for your bag on board, no matter when you board."" However, the process is still very stressful if you are traveling with JetBlue and after you pay you can't even find one space overhead. The flight attendant Eddy just told me that it was shared space and I had to find any other space. How many people boarded before me if I was the first group on a 2nd seats? I think the flight attendants use that space for themselves and they say that there is no space, or I don't understand how that's possible. He was very unhelpful and made the process very very stressful.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12968,"Lousy airline, BAD experience!!","I was traveling from BUD to KUL and had to transit at Dubai. I had a family of 4 including 2 kids. Even though I checked in very early (as soon as the counter opened), I can't get the adjacent seats for my family for the flight from Dubai to Kuala Lumpur. We got seats scattered from row 46, 53, 60 and 68 so we had to sit separately, even for my little kids. Emirates told us they couldn't do anything. This is very absurd and not acceptable as who's going to take care of the kids (7+ hours' flight)? So, for those thinking of taking Emirates, think twice if you don't want to end up like me. This is the airline to avoid FOREVER!!!!",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12969,45 minute rule!,"They have a ridiculous 45 minute rule they DO NOT TELL YOU OR MAKE CLEAR ANYWHERE ON CONFIRMATION that you must be there 45 minutes prior to the flight. They refused to let me on my flight although I would have definitely made ample time to get on my plane. My ""vacation was only two days and now I have only one day and had to spend $200 more on plane tickets because of this. Complete scammers.",SpiritAir,trip_advisor,['Responsiveness']
12970,Spirit Airlines Fail,"URL URL URL This man and the lady wearing a mask prohibited me from boarding a flight. They stole my boarding pass and tore it in front of me. What they did was very unprofessional and incurred financial damage to me. I missed my connecting flight, wasted my non refundable hotel reservation, and classical music concert tickets.",Spirit,reddit,['Responsiveness']
12971,Always on time / friendly staff,"Booking the flight was a bit tricky for me but called customer service and they handled everything for me. Leaving Trenton promptly boarded and although we were 3rd in line waiting about 45 minutes to take off, but still landed 5 minutes early. Coming home we were in the air early and landed 20 minutes early. The staff was always pleasant in the airport & on plane. Prices were reasonable -",Allegiant,trip_advisor,['Responsiveness']
12972,Flight to Hawaii was Amazing,"The first class accommodations to Hawaii on Delta were worth every penny. The food, the service, the seats, the movie selections, the Tumi travel items exceeded our expectations. If you are flying the non-stop route from Atlanta to Honolulu, Delta Comfort First Class is the way to travel.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
12973,Service of Emirates getting poorer since new management.,"Flight was at 08:00 in the morning meaning arriving at the airport around 04:00 as for Netherlands rapid antigen is required. Right after the take-off breakfast was served which consisted of a Danish pastry and a small yoghurt, that was breakfast! Even knowing that people on this particular flight had to arrive hours in advance due to country specific requirement for covid, they served a tiny breakfast. Then 4 hours after finally lunch was served and when my turn came the chicken had finished and only beef was left. The steward was very kind and offered to heat up a chicken meal (which she managed to find for me) but that would take another 20-30 minutes. ICE system not updated with newer movies and songs (bollywood). No Covid-19 mask/kit were provides during the flight. My outbound flight two weeks before was with Qatar, I am simply surprised and stunned with the level of service they offer. Excellent, Emirates could learn a lot from Qatar! In future only Qatar for me, even if I have to fly Dubai I will do it via Doha.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12974,Upset,I am highly upset with delta services lost my bag it’s been over a year and I still have not herd anything from delta about this then when I did decide to call customer care about this problem they simply placed me on hold for 13 minute and sent me to the survey line with out even addressing my issues worst experience ever,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
12975,"Come on Delta, Do your part when We Arrive-as Promised!","The Flight was great. There was a little storm but the piolot did a fantastic job getting us through it! I arrived in Atlanta with two small children. I had asked for some help since they both were under 5 and it was late at night. Unfortunately, the help never arrived. A kind gentleman on a small cart escourted us to the correct area but we still wound up walking over a mile to get to the baggage area. That's pretty hard when it's late and your little legs are already tired. Two elderly couples with health issues were also promised help upon arrival from that same flight. Neither of those couples were given the help they were promised either.",Delta,trip_advisor,['Responsiveness']
12976,easy direct flights,We have flown Allegiant over 30 times and have almost always had good luck. The flight crew is friendly and the direct flights make trips to our condos extremely easy.,Allegiant,trip_advisor,['Responsiveness']
12977,Affordable and convenient.,"Flights in the US are always crowded and have fees attached. SouthWest is the one that gives you two bags free and no extra fees. Flights are reasonably priced (cheaper than most) and snacks are served but they allow you to bring your meals on board so that you don't have to get by on crackers and water. The only drawback is that most flights have connections so no direct flights. If the weather is bad, southwest is one of the few that will try to make the connections work. Flight attendants are nice and willing to help with almost anything!! They do allow small animals in carriers for a small few, too (no baggage compartment for them)!!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
12978,Good staff and food,Food and service in this plane was great leg room poor as I am tall and felt that the cost of booking a special seat too costly,Emirates,trip_advisor,['Tangibles']
12979,Upgraded but Split Up,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
12980,Review,"Aside from all the delayed flights, I paid for tickets with my family but I ended up with no seat. Overall, worst flight I’ve ever had.",FrontierAirlines,trip_advisor,['Reliability']
12981,"Una vez a bordo, te hacen sentir muy a gusto","El vuelo fue bastante placentero, no tuvo demoras y la tecnología (pantalla, auriculares) y diferentes opciones de entretenimiento a bordo, son muy completas. La comida bastante normal, pero en buen temperatura",Avianca,trip_advisor,['Tangibles']
12982,Not as good anymore.,I have been travelling Emirates for a while now but recently they have cheapened their offering by reducing the car mileage to 70 from 80 miles for pick up and drop off. They have also stopped giving the little toiletry bags out. I think other airlines have now surpassed their service.,Emirates,trip_advisor,['Tangibles']
12983,Dubai to Melbourne,"This flight was on an A380. Check in was smooth and your onboard luggage size and weight was checked, you went through several sections where they checked your passport and just before the gate they physically checked through your onboard luggage checking for things you shouldn't have and your liquids. Once onboard the plane we sat on the tarmac for a short time and there was music playing that was extremely loud, where we could hardly hear each other speaking. We were all given a green pack which contained socks, eye mask, toothbrush and paste. The flight attendants were very pleasant and helpful, the entertainment system has a large selection on it in many different languages. The volume on the entertainment system could be adjusted except for when an announcement was being made, then the volume was very loud and could not be turned down. It was so bad that for most of the flight we did not have our headphones plugged in as you would get blasted in the ears when an announcement came on, especially if you were trying to sleep. The seats were reasonably comfortable with a reasonable amount of leg room. The section we were in was not a good section, we had 3 small babies in this area and they all cried/screamed on and off the entire flight. The food on the flight was tasty and hot, but as often happens by the time they got to us there was only one thing left to have. We had tried to pre select our food via the app before the flight but it was not available to us.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12984,Emirates Economy Class Boeing 777-300ER A6-EQB,I had a flight from Kuwait to Dubai. It was a short haul flight suppose to be 1:45 minutes but it took 1:15 minutes. I had me meal juice + water. I have a also asked the steward for American coffee was served after meal straight ahead. It was a smooth flight with 3 pilots as the announced before take off and commence to landing. I would recommend Emirates for short haul and long haul also mid haul. There Boeings 777 ER LR are cool to try. Bare in mind photo of plane was taken from Kuwait airport seat 48k Thanks Emirates.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12985,Totally hosed us,"We had a flight from Cancun back to Denver where we were supposed to connect back to Omaha. Without explanation, they decided to move their flight back 4 hours! When I called to try and either get a refund or find a different flight, they told me there was nothing they could do, so we had to rent a car and drive instead. Terrible customer service. Almost any other airline would have helped us out.",FrontierAirlines,trip_advisor,['Responsiveness']
12986,Delta is just hard to beat,All was good. I was very disappointed that they did not serve first class a meal going or coming. We flew a few years back a was served a wonderful meal hot towels and so on with glass ware,Delta,trip_advisor,['Tangibles']
12987,Southwest Seats are EXQUISITE TORTURE,"Flt 185 from SRQ to DEN on 12/28/2021. I sat in Seat A3. The seat was EXQUISITE TORTURE for me. I could never choose to fly on Southwest again. The seat back: appeared to have a vinyl cover that was full width, but beneath the cover was a much narrower hard metal rectangular frame (maybe 15 or 16 inches in width) with practically no cushion at all. Beyond the edges of the metal frame the vinyl cover was merely over nothing at all, just blank space. So my back was being pressed into a hard rectangular metal frame the entire flight. The seat bottom: Was raised and full in the rear of the seat, and pressed flat and worn out towards the front of the seat, which necessarily pushed my bottom forward towards the front of the seat - I constantly felt like I was falling out of the seat and had to push my bottom back, which then resulted in my back being crunched by the barely-cushioned, extremely narrow metal frame sticking me in the back the entire time. THEN, the aisle is so narrow that the very decent flight attendant could not help but bump into every passenger as she walked up and down the aisle. This prevented me from getting any nap during the flight, being bumped in the shoulder. I watched, and noticed that she bumped into most shoulders as she walked down the aisle. I attempted to walk the aisle myself and was unable to avoid bumping passengers shoulders, etc. I recently flew in a economy seat on United Airlines and experienced NONE of these problems. It was reasonably comfortable on United. Sorry, but this flight experience really soured me to any possibility I would ever fly Southwest again.",SouthWest,trip_advisor,['Tangibles']
12988,Avianca: Cuidado! O Barato pode sair Caro!,"Aqui você precisa entender bem o que está comprando, senão, o barato pode sair caro! Na classe econômica, não há serviço de bordo. Nem água é servida. Eles dão água, mas você precisa ir buscar na galley/cozinha do avião. Existe a opção de compra de alguns lanches, bebidas, chocolates e macarrão instantâneo no avião. Porém, esses itens são vendidos em dólar e eles não aceitam dinheiro em espécie, somente cartões. Na maioria dos voos, é utilizada a aeronave Airbus, modelo A320Neo, que é uma ótima aeronave. Porém, na configuração da Avianca, de alta densidade, o espaço entre as poltronas é o mínimo. Pessoas com mais de 1,75 de altura não se acomodam nada bem. O encosto não reclina e não existe aquela telinha no encosto da frente com filmes e séries. Então, o trecho GRU/BOG ou BOG/GRU de cerca de 6 horas de viagem, com essa aeronave é muito complicado. Eventualmente, esse voo é realizado com o Boeing 787, que é um avião maior e, nesse caso, o espaço entre as poltronas é maior, elas reclinam e há a tela com algumas opções de filmes e séries. Mas a utilização dessa aeronave Boeing é eventual e depende da sua sorte. Atente para as passagens super baratas em que nem a bagagem de mão está incluída (XS). Nesse caso, você não consegue adquirir com antecedência, somente no check-in online, por exorbitantes US$ 110,00! As bagagens que vão no porão, de 23kg, você consegue, por cerca de US$ 50,00. Muito cuidado! Finalmente, vale registrar que a tripulação faz o seu papel sem maiores destaques. As aeronaves são bem limpas e a Avianca é conhecida por ser uma companhia pontual. Resumindo: Faça bem as contas e pesquise bastante antes de fechar com a Avianca.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12989,Horrendous without even stepping foot on an aircraft,"Ended up cancelling our flight purchases. There are ZERO redeeming characteristics of this airline. Here's a list of everything wrong: * SLOW, BUGGY Website - constantly crashing and error-ring out when trying to complete important time-sensitive transactions. I have to spend HOURS at the computer to complete a purchase or select a seat or cancel a flight. ABSOLUTELY UNACCEPTABLE * NON EXISTENT CUSTOMER SERVICE - There is no way to wait in line to speak to someone or be on hold or wait for a call back. No way to chat to someone. Their website chat is just a bot and you cannot reach customer service. You are absolutely on your own. The website is absolutely unusable and you can't talk to anyone about it * Refund does not automatically refund preferred seats - After I finally won my fight with the terrible website and multiple attempts to finally get my trip cancelled, the refund did not cover my seat selection fees even though my cancellation fell within the 24 hour window. I have written them to ask for this because I can't call anyone and nothing on their website works BUYER BEWARE STAY WELL AWAY FROM THESE SCAMMERS",AirCanada,trip_advisor,['Responsiveness']
12990,Terrible,This was probably the worst experience flying I have ever had in my life. The flight attendants were on a power trip trying to be the next famous person on twitter. I would rather take my chances with spirit then ever fly delta again.,Delta,trip_advisor,['Responsiveness']
12991,Only airline I'll be flying on for now!,"I have always used Delta, or US Airways, and I was always dissatisfied with each flight, there was always something wrong. And the price I payed was ridiculous! Flying with JetBlue was everything and more! The service you get is exceptional, they booked us with seats that we enjoyed, and the food and drinks are better quality then any other airline. The staff on the plane were kind, and respectful (most flight attendants are stuffy, and really don't attend to you). You have leg room, there is also a tv screen for every passenger, make sure to bring headphones (I however did not). You also receive wifi in the air, which was great for those that need it. It was a one stop flight to NYC, it took an hour and 45 minutes from Savannah, GA. It was a quick, enjoyable flight. While waiting in JFK, you can also go outside and get fresh air or walk your dog if you need to, they are one of the only airlines with an outside area while waiting for your flight. Returning trip had a loud child screaming but that was the only complaint I had. I will be flying with JetBlue for now on! Keep up the excellent service!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12992,Bad behave,"Don’t travel from Canada to Delhi via air Canada ,Eliot staff misbehaving with passengers as a supervisor Natalie rude lady why she is in air Canada",AirCanada,trip_advisor,['Assurance']
12993,Luchtvaartmaatschappij Avianca,Goede luchtvaartmaatschappij voor binnenlandse luchten in Colombia. Ze vliegen veel via Bogota. Hier kun je niets aan doen. Bij deze maatschappij kun je ook gewoon 23 kg ruimbagage meenemen en 10 kg handbagage.,Avianca,trip_advisor,['Tangibles']
12994,Never Again!,"Flight delayed over 5 hours, had to queue for over 2 hours to rebook as delay made me miss my connection. Submitted claim to AirCanada and was told I’m not entitled to compensation because the delay was due to a cause beyond their control. Reason for delay stated in email from AirCanada was minor maintenance, however customer service insists delay was due to additional causes (of which I was never made aware of until I submitted my claim). Requested window seat as in original flight for medical reasons and was randomly allocated middle seat. Terrible food, customer service and exhausting trip, never flying with this airline again!",AirCanada,trip_advisor,['Responsiveness']
12995,Emirates Holidays pack holiday,"We booked our first family trip to Dubai through Emirates. We were excited to experience not only the destination but the flight because we had never flew with Emirates and were expecting a bit of luxury. We couldn't be further from the truth. We boarded the plane, seats weren't as roomy or luxury as expected although the entertainment system seemed OK. The plane moved about 10 metres but there was a strange noise coming from the engine. We were told the plane malfunctioned so awaited an engineer. We sat on the plane for 6 hours while they tried to fix it. In all that time we were offered water and a croissant. Staff were miserable and rude- obviously looking annoyed that their shift had been extended. Finally, we were told to disembark the plane as they couldn't fix it and were asked to collect our luggage and join a huge check in queue again. After waiting on the queue we were told that we had been booked on a flight 24 hours later from Manchester (3 hour bus journey). We were advised to call Emirates to see if we could book onto an earlier flight but staff did not know what the number would be. So I googled the number, gave them a call and was told they couldn't help as we booked the holiday as a package holiday so needed to call Emirates holidays instead. However, Emirates holidays staff don't work out of hours so had to stick with the allocated flight. Not sure why it had to be do complicated. We were advised buses had been booked and would arrive in 20 minutes. So everyone went and waited outside the airport for these buses. We waited and waited. Staff (if you could find one as they kept disappearing) kept saying they would be 10 minutes. 2 hours later waiting outside they finally arrived. We started our long journey to Manchester. At this point, still only had been offered the shot size glass of water and croissant. We arrived at Manchester 2.30am in the morning and were told if we wanted breakfast we had to get up at 7am-8am as breakfast closed at 8am. So, sleep deprived and with children, we got up had breakfast and boarded the bus to airport at 9am. We arrived at the airport, no food vouchers were on offer. We arrived at Dubai over 24 hours later than we should have. But because of the extra travel and minimal sleep, it was more 48 hours we lost out on. If that wasn't bad enough, when we complained to Emirates holidays about our delay and experience we were told they wouldn't take responsibility and to contact Emirates instead. Although Emirates provided the compulsory compensation for the delayed flight, they would not comment on my full complaint of missing out on paid accommodation and half board meals, poor customer service both on the plane and on the ground, extra airport expenses, and the significant changes to the holiday. So they passed me back to Emirates Holidays. Emirates holidays regused to answer my complaint in full. I requested a refund for the losses above but was told we werent entitled to it and would not address all the points raised, even when I asked for it to be escalated to a manager. They said the standard flight delay compensation is all they offer and try and claim through my holiday insurance instead. The customer service has been the worst we have experienced across all airlines we have flown with. We have had 100% better service and comfort with budget airlines. When I speak to other people who have experienced similar with UK based travel companies, they have been refunded their flight and lost accommodation expenses. I am shocked a company the size of Emirates Holidays would refuse to address a complaint in full. We were so looking forward to our first Emirates experience but this has put us off booking with Emirates Holidays again. If you need to fly with Emirates, do not book a package holiday with Emirates Holidays as if something goes wrong their complaints team are not fit for purpose.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12996,Tried to book 2 holidays via Emirates.,The first holiday with the kids was for august 22 booked the hotel but decided we wanted the Atlantis the palm. So we cancelled and rebooked but trying to get through to customer services was a no go unless flying 3 weeks before. (No good for me) they took weeks to answer emails or WhatsApp. So decided just to cancel and take kids somewhere else. But we wanted to go the Maldives for our honey moon so though we’d just transfer. So told them only 2 guests can the transfer the holiday and the deposit to my honeymoon trip. Yes they can -300 to remove the children from the honeymoon who weren’t going anyway. The flights might be amazing and there face to face service. But booking through online or telephone is a joke. I wouldn’t recommend flying anywhere with them.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12997,Aren’t they supposed to lock these  doors for takeoff and landing?,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['Responsiveness']
12998,Do NOT use southwest,"My family, 8 of us, attempted a vacation using Southwest Airlines. Our flight going was changed 13 times. We ended up arriving 30 hours after our scheduled time. We were at the airport and they sent us home to come back the next day. When writing them about this, they gave us a $25 voucher each. What a slap in the face. We had already paid for a hotel and two rental cars which was money wasted since we couldn’t get the money back for missing the days there that southwest made us miss. Terrible customer service too. Beware",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
12999,United Lacking Good Customer Service,"Very disappointed in United’s customer service. Our flight was cancelled from Alaska, so we booked a flight with United. Turned out Alaska was able to transfer our reservation to United, which we were extremely grateful for. We didn’t cancel our first reservation, just in case something went wrong and wanted to confirm with United at the check in counter that everything was set. We get there, explain what happened, that we are double booked and need to cancel the one ticket. The lady at the counter tells us we should not do it on our end, that she will cancel the extra flight, and not to worry about it. Well a week later we are getting charged for that flight and United refuses to acknowledge what happened and that someone from their own company told us to not cancel on our end and that they would take care of it. Nothing was taken care of, and I recommend people be careful trusting what United has to say to them. We were just trying to do the right thing by cancelling through the United check in counter right away, so that other people in similar situations could get a spot on that flight. Very disappointed that trying to do things the right way cost us a bunch of money.",United,trip_advisor,['Responsiveness']
13000,did jetblue merged w/ spirit airline?,"used to like Jetblue but now they are cheap and garbage like spirit where u pay 30 for checked bag and even no carry on I would never flight with them again. back to southwest now. my flight delayed and delayed and no announcement about it. they sent me an email, yeah like I going to check my email while waiting for boarding, and they changed gate too , i had to go and check myself.",JetBlue,trip_advisor,['Responsiveness']
13001,The plane was delayed for 3 hours and I recieved numerous bug bites on the plane.,Never will I fly with this airline or fly out of Rickenbacker. I mean NEVER. Getting my luggage was a nightmare. Had to wait for over 30 minutes for the luggage to start coming out on the conveyer belt. I had the biggest welts on me from bugs biting me on the plane. The plane wasn't cleaned before I got on it because i found used water bottles on the floor.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13002,Jetblue's new customer service policies are terrible,"I was supposed to fly from JFK to LAX on 03/30/23. Jetblue canceled the direct flight, and then refused to place me on another directly fight in a fare that was higher than the one that was purchased. Jetblue then placed me on flights where I would have a layover, despite not having a layover originally. The second flight in the new set of flights was first delayed, and then sat on the tarmac for 25 minutes at LAX. As a result, I arrived to my destination over 12 hours late because of Jetblue's terrible customer service policy. I used to fly jetblue consistently when they had better customer service but will be avoiding them until they improve.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
13003,Piss poor customer service,"The day we left for our honeymoon, we got to the air port 2 1/2 hours early for our 7:05 flight. There were 3 staff working the baggage check line and it took us almost 2 hours just to get to the line. By the time we got to our gate the lady working the desk told us sorry we have shut the door. Mind you there was 5 others that were on the flight that missed it due to this wait time. Our bags were loaded on the plane so we now had no change of clothes and missed a day of our honeymoon. The lady at the gate desk who so unwilling to help and told us to go talk to someone on the help line. That was the biggest waist of time and the absolute WORST customer service I have ever experienced!!! The lady on the phone said it was our fault and if we wanted to rebook we would have to pay. Also we now had to get another hotel room for the night that cost us $180.00 before we even left the state. Again worst possible customer experience with baggage check, the gate operator and the service people on the help line. I wouldn’t recommend anyone to Delta if they asked me about their customer service and how they treat their customers.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13004,Pleased with my travel.,Everything went well and the flight was organized and on time. Flights were pretty clean and very reasonably priced.,SpiritAir,trip_advisor,['Reliability']
13005,Brilliant help from London to Auckland,"I needed to get from London to Auckland as my mother was dying. Unable to find a flight on line, I rang the customer services number, and the lady operator was so helpful. I also needed assistance, as I don't walk well, and this worked seamlessly. From Dubai to Auckland I was upgraded to Business class, I don't know why, but it made a huge difference, as I was able to get some sleep . I had an onward flight from Auckland, but when I reached Whanganui I was able to go directly to the hospital, to stay with my mother , who died next day. . I will always be grateful to Emirates, who' were superb in my time of crisis.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
13006,Plus and minuses,"Gotta love Southwest for their liberal baggage allowance - 2 checked in bags for free, as well as 2 carry-ons. Wow! So if you're going far with a lot of stuff, it's worth it. Their mileage plan with their credit card is pretty good too. But otherwise, yikes! No assigned seats, for one. Make sure you check in the moment that 24 hour advance check-in window opens. You'll still get ""B"" boarding, because some people pay extra for early check-in. (Really?) Next - their seats. Really not accommodating. In fact, quite small. Considering that you never know who you'll be sitting next to, this could really be problematic. Another reason to check in as quickly as possible. The center seat is the last place you want to be. Don't expect direct flights; many destinations require a change of planes. Another issue. For a short, direct flight with a reasonable check-in letter (A or B), Southwest is great. Sit in an aisle seat and take the grandkids loads of presents. For longer flights, consider getting credit cards from other airlines, which wil give you at least one free bag and more comfortable seats, and a choice of where you would like to sit. (Although, in fairness, most airlines now charge for a large portion of their seats, even in the main cabin!) Happy flying!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
13007,Worst airline ,I have no clue why is Lufthansa sharing codes with this pathetic so called airline. Went to Europe with United and came back with Lufthansa. A world of difference between them. Troubles from check in to landing. Why not sell the whole airline to Germans so they can make it work?,United,trip_advisor,['Assurance']
13008,Worst flight experience ever,"Flew 4 hrs from Atlanta to LA..had to take middle seat..no arm rests..16"" of space .. heavy set person next to me invading my space..full plane and couldn't move..such a cheap outfit with 0 amenities..not worth the low price tag..got home and took a shower and back messed up for days..brutal!",SpiritAir,trip_advisor,['Tangibles']
13009,Allegiant airline,Our flight to and from Florida was great. It was very reasonably priced. This was not my first trip using allegiant. I will use this airline again. My husband was surprised that the plane was a large plane and he will fly with them again.,Allegiant,trip_advisor,['Reliability']
13010,Recommended,We've always flown Spirit and been pleased. Attendants are super nice and the pilot was as well on this one and made my son feel very special. I appreciate they have everyone wear masks however I don't believe they should be able to take them off to eat and drink. Our 1st flight to Orlando from Nashville was a full one which made me nervous but it wasn't crowded on the way back at all. I'll continue to fly Spirit bc they are always alot cheaper!,SpiritAir,trip_advisor,['Assurance']
13011,Left to fend for myself miles away from home!,"My JetBlu experience! Long but please read, share and help me! I flew my family of 5 and my mother (6 total) to Puerto Rico June 28th - July 10th. Prior to leaving I get notification my mother has been removed front the flight home and rescheduled a day earlier. So 2 days before leaving I am scrambling to reschedule the other 5 tickets with JetBlu so we can travel tougher. So now we are leaving a day early on July 9th instead. On the 9th we get to the Airport to return to Albuquerque from Puerto Rico. We are told our flight is delayed 3 hours and will miss our reconnecting flight in New York. After being in line and taking with the reps for 2 hours we are told the only flight from NY to ABQ for us is on July 14th. We are told there is nothing they can do for us in Puerto Rico and must fly to NY to see what they can do there. They cancel our reconnecting flight as we are not going to be there in time and rebook it for the 14th. So now I have my family on a flight to NY not knowing what we are supposed to do when we get there. We land in NY and go to the JetBlue counter. The lady says they have no rooms available and cannot rent us a car to drive home but will call her manager. The manager walks up saying “Stick to your guns, No, No, No” before even looking at our file on the screen and what’s happening. We again are told there is nothing they can do for us. I have myself, my wife, 3 kids and my mother in the airport being told we have nowhere to stay and cannot get a flight for 5 days. We frantically start calling my wife’s aunt who lives in NY but are unable to get ahold of them. The Manager says the only thing he can do is get us a Lyft to their house. We explained we haven’t gotten ahold of anyone but with nothing else to do we accept. They then get us a Lyft that is too small! After begging the driver to take us as it’s now 12am and we have been in lines for 3 hours at NY JetBlu customer service he allows us to pile in and place luggage all over our laps. We’re taking to my wife’s Aunts apartment and dropped off in front of a locked door as a sign that says “Doorman will be back in 5 min is posted”. So now my family is standing outside a locked door in NY in the rain. JetBlu left us on a street corner in NY for 5 days without a care. The doorman let’s us in and we are soaked still frantically calling my wife’s aunt as the doorman says we can’t stay there without permission. So again, here we are being thrown out on the streets of NY by JetBlu. Thank God after about 30min we were able to get permission to go in as they are out of town but the doorman has spare keys. So now my family is stuck in NY at a house we’ve never been to and a flight not set for 5 days. I am simply hoping our flight on the 14th goes through now! To add insult I got an email today from JetBlu they are sorry for the travel issues and have given a credit of $50. That’s $8.33 for each of us to enjoy another JetBlu flight experience! I am beyond furious and have never been so scared and frustrated in my life! I am at a loss and don’t know what to do! UPDATE ** I was now offered $50 per ticket if they all create an account. NO my 7 yr old will not be creating an account. I bought all tickets, you can refund me the $50 per ticket! Continuing to be a JOKE of a company!",JetBlue,trip_advisor,['Responsiveness']
13012,"Guys this airlines is crazy airlines,  i was waiting in the airport for 24 hours i cut my ticket nonstop flight. No more","Guys this airlines is crazy airlines, i was waiting in the airport for 24 hours i cut my ticket nonstop flight. No more delta. This is so weird waiting 24 hours in the airport. That is their problem. When i cut my ticket from lax it was at 7:45am at the morning then they said it delayed to 9am then it delayed to 6pm then it delayed to 7:45pm. They have to solve it as much as possible. For future customer. They may because of covid but its not they dont have good strategyat all.",Delta,trip_advisor,['Reliability']
13013,Not enforcing masks,"I was very shocked to board my JetBlue flight from JFK and see someone a few rows ahead of me coughing continuously with no mask on at all. I watched the flight crew walking past the individual numerous times and not say a word. Finally, the person in front of me brought it to the attention of a flight attendant and all he did was make an announcement over the loud speaker that masks must be worn. I was shocked that they didn't talk directly to the customer to find out if there was a reason for them coughing to the point that they gagged. That was my third flight that day (first two were 20hrs of flying on Qatar Airways) and the only flight I didn't feel safe.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13014,Great flight,We had a great flight. The entire crew were very supportive on all segments. I was totally blown away. I was disappointed that we had to refrain from peanuts on a 4-1/2 hour flight due to one individual in the back of the plane that had an allergy.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13015,PERFECT FLIGHT,"The Flight was on time, the plane was clean and super confortable, the service was good, the food was avarage.It is one of the best airlines for long flights, Bogota to Europe, round trip $2,300 us.",Avianca,trip_advisor,['Tangibles']
13016,NEVER AGAIN,I will never again book a flight with frontier our flight was supposed to leave at 6:30am and it delayed all the way back to 3:30pm!! Woke up at 3am to make sure I was at the airport on time. Waste of a day waiting for this flight to take off. I don’t recommend anyone to fly with frontier I’ll never fly with them ever again. TERRIBLE SERVICE!,FrontierAirlines,trip_advisor,['Responsiveness']
13017,They split up our family travel group! Yes they randomly (purposefully) assign seats at checkin.,We felt like we were being held hostage to be seated together and we did not pay for assigned seat and so when we checked in we were all split up. Yes minor children (young children) were separated from us.,SpiritAir,trip_advisor,['Responsiveness']
13018,Late to the gate!!!,"So I was going to Lima as a layover with my final destination being Guayanquil, Ecuador. I had 3 large suitcases to check in and that REALLY HELD ME UP. I ended up paying for the luggage in cash, to expedite the process, but arrived at the gate when the last people were boarding. They wouldn't let me on the flight. They said I had to wait for the next flight. I argued that people were still getting on the flight, but they had removed my luggage!! They rerouted me to Bogota and I got to Guayanquil approx. 3 hours later than expected. They upgraded me to BUSINESS CLASS!!",Avianca,trip_advisor,['Responsiveness']
13019,Southwest is stealing from it’s customers,Do not fly Southwest! In the middle if a National crisis Southwest is unwilling to be flexible with their cancellation policy. I have $2400 in tickets to Washington state where it has been advised not to travel and the government canceled the event I was supposed to go to. Southwest will not refund my money or even extend the voucher date so that I can use it when the event is rescheduled. Other Airlines are being accommodating and helpful Southwest is not. Do not fly with them or risk loosing your money too.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
13020,This used to be my favourite Airline,I fly quite a few times a year and used to only fly southwest. With the removal of so many non stop flights I have switched to Delta. I prefer southwest but they leave me with no options. And they are having more late flights than i have ever experienced before,SouthWest,trip_advisor,['Reliability']
13021,Terrible!!!!!,"Flight 561. Huston to Mesa. 8.5.2021. Absolute WORST customer service I've ever experienced!!!!!!!! And our flight is delayed, sitting in the hot plane an hour after we were supposed to take off. Rude flight attendants. And they want 3 dollars for a can of pop. I'll spend the extra for American, next and every time aftet!",Allegiant,trip_advisor,['Responsiveness']
13022,AT,"Although a no-frills airline, I liked the ability to fly non-stop between departure and destination cities (going and return). I did not like being assigned to zone 6 with pre-TSA approval and paying for carry-on bags, and having to store bags in the overheads 6 rows behind our row 5 and row 4 seating, respectively. If you're paying for carry-on and pre-TSA approvals, you should be able to store your bags within a row of your assigned seating.",Allegiant,trip_advisor,['Responsiveness']
13023,HIDDEN & EXCESSIVE BAGGAGE CHARGES!,"I generally like Allegiant. It flys from/to convenient locations, good price, clean new planes. You pay for all the extras but that's OK with a discount carrier. I am not OK with the exorbitant and hidden overweight baggage charges. I paid $30 for a checked bag before flying but it weighed 2 lbs over the 40 lb weight limit at the airport. When I paid for it, there was a note that there would be an extra charge for overweight bags. Nowhere on their website that I could find does it say how much. Imagine my surprise to get charged an extra $50 on top of the $30 already paid for my 2 lb overage. I think that is excessive, and I was totally unprepared for it. I assumed the agent had made a mistake but customer service confirmed that is their policy. Beware...their may be other hidden costs. This is a bad practice for an otherwise pretty good carrier.",Allegiant,trip_advisor,['NA']
13024,Traveler,"They supposedly save you money, but they cost you time! Then, they cost you money because you sit in an airport and force you to spend stupid amounts of money on average food at the airport. Last time I will ever fly Southwest budget air!",SouthWest,trip_advisor,['NA']
13025,Relaxing overnight flight,I bid for a business class upgrade for an overnight flight to London. The upgrade from Economy cost me £720. There are also options to upgrade during online check in depending on availability. The service from the cabin crew was attentive and friendly. I enjoyed the wine and champagne. The meal choice was limited and delayed due to turbulance. The entertainment selection was good with a choice of movies and TV shows. I managed to get some sleep on the lie flat seat which also had a massage setting. The amenity kit did not include a shaver and none were provided in the WC.,AirCanada,trip_advisor,['Assurance']
13026,Don’t fly JetBlue!!! Chance are high of cancellation!,"This is my 2nd trip to Boston taking JetBlue and both times flights got cancelled because of inclement weather. Odd, both times, I had to book another flight at very high price. Why were other airlines able to fly out but they can’t. Shame on me for letting it happen second time around in trying to save few bucks. When I looked into it online, apparently, JetBlue cancels lot of flights. It’s a crap shoot taking them. Not worth saving few bucks. Never again!",JetBlue,trip_advisor,['Reliability']
13027,Overall a good experience,"The flight from Vancouver to London and back was great. It was a huge plane (836 I believe) with spacious overhead luggage compartments. The meals and wine were included in the price of the ticket. There were sufficient washroom facilities and leg room offered in our coach seats. The seasoned staff were at times jovial and crusty-working this 8.5 hour flight is challenging I suspect. The in flight movies were current and helped pass the time away. There were blankets and pillows supplied for every seat. The staff came by with snacks and a second offering of complimentary drinks. We traveled on both the evening and day flights. The trip home we had an unfortunate delay of an hour but the captain was good at keeping us informed. In all honesty, I was dreading the travel-people were expressing pitty for us being booked on Air Canada but, over all, it was a great experience. Of note-our flight home was canceled less than three hours before it was scheduled to depart. The explanation was “plane maintenance”. We had noticed that there were several empty seats on the plane so it is difficult to not suspect that the decision to perform maintenance was not, at least in part, based on occupancy. Further, there were two alternatives offered, both for the next day, and no details on the logistics of how this would play out with respect to paid accommodations etc. Further, the alternative flights had awful connections. However, we did manage to book seats on another flight that day and the Air Canada agent was very accommodating. Not sure what the alternative would have looked like. We certainly would have been home a minimum of 40 hours later than planned.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
13028,You helped my Granddaughter get home from college,I would like to thank Spirit Airlines employees for taking a interest in the welfare of my Granddaughter. Her college in Florida had closed because of the pandemic. Kelly lives in Montana. The airport was closed when she arrived Kelly did not know what to do. Spirit employees took her under their wing and watched over her till she was able to fly out of Tampa I appreciate this so much You are in good hands if you fly Spirit Regards. David I Porter,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13029,United is racist.,Shockingly bad. Racist. Lazy. Pathological. There is a video I’ll post (of myself for posterity-capturing no other person by design. Wildly discriminatory behavior by 5 “customer service” agents on 09/05/23 ~1300 PHL. Refused to provide boarding pass and missed flight.,United,trip_advisor,['Assurance']
13030,Criminal Company,"This company is criminal. I booked a flight with them to take off at 9:50pm. A week later, they sent an email to me saying that they have changed the flight to take off at 9:45AM. 12 hours difference. I can't use the flight so I called them. The supervisor told me that they changed all the night flight to morning flights because ""the demand is there"". So this company broke their promises because it suits them economically. In addition, they refuse to give me a refund, insisting for some credit. Which means, as bad as they ripped me off the first time, I need to let them rip me off again. Who am I? The God?!!!",FrontierAirlines,trip_advisor,['Reliability']
13031,Avianca Internacional,"A tripulação foi gentil, as refeições muito boas .O unico porem eh que na escala para Bogotá tem troca de aeronave e algumas vezes o voo eh com uma aeronave com uma classe executiva horrível. Poltronas largas , que reclinam pouco e sao extremamente desconfortáveis!",Avianca,trip_advisor,['Assurance']
13032,the best option to travel south america,You will have too look with time to find a good deal! Sometime they are even cheaper than low cost airlines!! if you have time I assure you this is by far the most comfortable option to take. You will need a bit of comfort before the long walks that await in Peru!,Avianca,trip_advisor,['Tangibles']
13033,Short Enjoyable Flight,"We flew to Savannah from Chicago and back, and it was a nice, short, enjoyable flight. The plane was smaller than we’re used to, and it was clean, the flight attendants were friendly and hospitable, and the ride and landing were smooth. All in all, a very good experience.",United,trip_advisor,['Responsiveness']
13034,MAL SERVICIO DE COMIDA,Es imposible lograr comunicarse telefonicamente con AVIANCA. Sólo hay un disco con muchas opciones que se repite durante mas de 15 minutos y luego se corta. No es posible contactarse con un ser humano que responda una duda especifica. En el aeropuerto me canse de escuchar reclamos de los viajeros por problemas con la pagina web. En el vuelo es muy muy malo y básico el servicio que se ofrece A la ida fueron 3 pancitos con una sustancia indescifrable en su interior. A la vuelta el desayuno lo que pueden ver en la imágen adjunta con un vasito infimo de cafe La pandemia terminó señores. Ofrezcan algo digno a sus clientes Saludos Espero haberles sido útil,Avianca,trip_advisor,['Responsiveness']
13035,AVIANCA-vôo 16;40hs-Salvador-Brasília-dia 29/10;2018 - um pouco melhor do que a ida Brasília-Salvador (22;10/18),"Viagem turística 7 dias - Bsb-Salv-Bsb - 22 a 29/10;18. Na ida, dia 22, mais de 40 minutos na fila e vôo atrasado (já fiz avaliação sobre, para o Trip). O retorno até que foi menos ruim: grupo de 5 adultos e um bebê de 1 aninho. Fomos colocados em 3 fileiras distintas. Não enfrentamos a fila quilométrica, 40 minutos e espera e atraso do vôo, apenas o desconforto do Aeroportro Luiz Eduardo Magalhães, uma vergonha para a capital brasileira do turismo doméstico",Avianca,trip_advisor,['Reliability']
13036,As good a flying can get,"On a budget so I opted for basic economy seating. Seat assignments are given at the gate. I asked for an exit aisle window seat and was told none were available. I accepted my fate of a window seat near the back of the plane and went for a bite to eat. I returned just before boarding and to my delight and surprise the gate agent had been able to get me my request at the last moment. Nice job Delta. I am a very happy customer? Seat was comfortable, although the video monitor is a little further away on an exit row, the extra leg room was much appreciated. I'll be back.",Delta,trip_advisor,['Responsiveness']
13037,Baggage lost,HORRIBLE HORRIBLE HORRIBLE. WILL NEVER RECOMMEND THIS AIRLINE EVER. FIRST GOT DELAYED FOR 3 HOURS THEN THEY LOST OUR BAGS. CUSTOMER SERVICE WAS HORRIBLE. DO NOT CHECK IN BAGS HERE.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
13038,Scary Covid 19 Experience,"The flight would have been fine in regular times but it was a very scary experience during covid. The flight was packed. They had rules but did nothing to enforce them with passenger that did not abide. They sent me a text the morning of the flight that it would be ""fairly full"" with an option to reschedule. Really, the day of, when I'm sure they knew for days. I flew another airline to my destination that made sue the passengers were safely distanced and was totally surprised with United's lack of concern.",United,trip_advisor,['Assurance']
13039,What an experience!,"The staff was obviously trained in the spirit of their past CEO Herb Kelleher, who was a true people person and a marketing genius. The Staff was FUNNY and they really couldn't do enough for us. Their joy seemed genuine and not an act or forced in any way. HR is doing a wonderful job hiring! GREAT COMPANY TO FLY!",SouthWest,trip_advisor,['Responsiveness']
13040,Do not book with these people!,"After lots of research and ensuring that I booked the appropriate non local tickets I thought great. Ticket purchased (not a cheap ticket for a 3 hour flight), confirmation email received, money deducted from my account and ticket received via email. A day later my ticket has been cancelled with no mention of a refund or why. Six calls later, being cut off multiple times I was told to go to the actual office. I go to the office and the lady told me I can repurchase a ticket. I explain they have already taken payment, she is surprised as on the system they have cancelled the ticket. Now on the phone again with the choice of buying another ticket having not been refunded for the first and no mention of a refund. Avoid this company like the plague unless you want to pay double for a ticket that you many never receive.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
13041,Worst experience,"Worst experience every, we booked our flight two months before. 2 day before the flight they email us stating our upcoming flight without knowing we had to scroll all THE WAY DOWN saying we had to arrive 2 hours before . Like why didn’t they email that important part individually or state that INFORMATION on top? Make no sense ? We arrive an hour before(flight is at 8am btw) and was denied. They told us to reschedule. The gentleman told us we can drive to Delaware and make a flight at 11:55am if we leave now. We would have a 9 hour lay over in Orlando. So we rushed to Delaware and got there at 9am . The lady told us there’s no flights flying today only tomorrow. The gentleman told us to go to Delaware as fast as we can. Like he didn’t state it was tomorrow. I would not recommend this airline to anyone. Worker was horrible . I even saw a worker throw someone luggage to the wall and it fell down to the belt. Like what if she had important stuff in there . We brought a more expensive better airline and tried to get a refund and they said we can’t because we missed the flight. Like how ?",FrontierAirlines,trip_advisor,['Responsiveness']
13042,"Some hiccups, but a very good experience overall.","One of the legs of the flight was delayed, but other than that, it was a very good experience. Very professional and caring flight attendants, comfortable seats, good selection of movies to watch during flight. Oh, and the food was great.",Delta,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
13043,Don’t do it ! Not worth it !,"Absolutely the worst airline we have every flown with . And the customer service is just as bad . We chose this company because they “honor veterans and military” . After booking our flight in May to fly from GSO to PIE June 24th to return July 1, we realized military veterans and traveling family were “supposed “ to get free checked bags we had 3 . We emailed customer service with documentation twice. After a couple of weeks and no response my husband called the customer service after holding almost 2 hours he was told we needed to show the military Id at the airport for verification and call back after our flight for a refund . June 24 rolls around we get to the airport for almost 2 hours they won’t take bags and we wait to hear if our flight is cancelled . Finally they allow us to check in at the desk and take our bags . As instructed my husband provided his veterans id and the lady said we were all set . After several more delays we finally made it to PIE .July 1 our day to fly home we get a text message a couple of hours before our flight that it had been cancelled with no reason or rescheduling , we would receive a refund in 72 hours .There was not another flight out until July 4 so we were forced to drive 10 hours home . This morning 7/7 my husband called because we had not received any notice showing our refund and it wasn’t showing pending on our account and all record of the flight was removed from our app and online . After holding forever he spoke with Summer who told him that the check in terminal did not do what they were supposed to to refund our baggage for military so we would not get a refund for the baggage on the flight there . She did after an extended hold , processes the refund for our return cancelled flight. When asked why it wasn’t automatically refunded as our message said , she said the systems do not always process the refund . So if he didn’t call we would have never been refunded . This was our first experience flying with this company and will be our last . I wouldn’t recommend this company to anyone",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13044,Good. I will use spirit airline for future flights.,"I found that this flight the staff were professional, structured, polite, courteous, and respectful. We boarded efficiently also.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13045,The worst airline ever,"Not only do you have to pay to get your boarding pass!!! To get a boarding pass!! And we had a little overweight on one check in bag though paid for two and they still made us pay extra for a little overweight. They just list 2 clients plus all our friends and acquaintances will be informed about the horrible experience with this airline, so they make no good for themselves. Never again flying with them! First and last time, so disappointed",Allegiant,trip_advisor,['Responsiveness']
13046,DO NOT BOOK YOUR FLIGHT WITH SPIRIT,"Booked my trip for a funeral only to have them cancel my trip a few hours before check in. No apology, no alternative offered. 7 days to get refunded. I will never fly with them !!!! How are they still in business is beyond me!! It’s sad that FAA has allowed this joke of an airline to operate.",SpiritAir,trip_advisor,['Responsiveness']
13047,Beyond Expectations,"Special thank you to Sidonie Wybourn and George Lau, you both made our long flight so enjoyable. It felt like only a few hours. Your caring personality made us feel welcomed and appreciated. Thanks for making our 38 th wedding anniversary special.",AirCanada,trip_advisor,['Empathy']
13048,Incredibly uncomfortable,Flew on a newer plane model 737-800 and the seats were worse than a high school bleacher. Zero padding causing issues with my back that made the next 4 days almost unbearable. Would rather waste time driving across the US than use this airline and plane ever again. Wouldn't even take it if it were free. Caused a huge damper on the week long cruise vacation had prior for this flight back. The older plane on the way out there was much more comfortable.,SouthWest,trip_advisor,['Tangibles']
13049,Safe and pleasant trip,Pleasant a d safe trip. Full flight but everyone had on a mask except a few little children. Comfortable seats. Kind and caring employees. They shared their prodacal for cleaning plane a d air filters. No issues on flight from Austin to Fort Lauderdale. Will fly with Spirit again in future.Wish you could get water without paying money. My husband had to swallow a pill without any water!,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
13050,Did not honor travel credit,"I was offered a 12 month travel credit when I changed my departure flight from Oslo/Bergen Norway. We down graded 3 seats from Business to Premium Economy, and I had to call United to complete this transaction. An agent on a recorded call confirmed the travel credit was for 12 months. Within minutes of hanging up the call, I got an email confirmation for a 6 MONTH CREDIT. I then spent 30 minutes on the phone with United who directed me to fill out a complaint form online. That complaint was rejected several weeks later without any details. Horrible customer service experience & will make me look at other airlines for future travel.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13051,Disabled Person feedback,"what could go wrong did, but things happen. I booked a flight with Emirates even paying more than a rival would have charged because Emirates have a good reputation. But we were sadly let down in more ways than one. to mention one issue, they left us waiting in an area without a toilet for 4 hours and no explanation luckily the airport security were good enough to rust me and allow us to go back into the public area to buy food and use the toilet. that wasnt all, a few things were done badly when I wrote to Emirates all i got was airmiles and a promise that someone would deal with my concerns. I wont travel with them again",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13052,Not worth the price,"Do not. As other mentioned it’s littered with delays and cancellations. You may think you are getting a good deal price wise compared to the others but it is absolutely not worth the hassle, inconvenience and discomfort that is more often than not likely to happen. They are terrible at relating information, remedying the delays and cancellations and offering decent customer service I will say there were 2 employees that were great. One at the bar at the gate and another who was a flight attendant. Everyone else tends to be a bit rude and doesn’t know or care much about anything",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13053,"On time, great staff!","I love Southwest - no surprises, left late due to air traffic control problems, and made up time into Houston, arriving early. The lead flight attendant was hysterical - a cool New Yorker who urged us to listen to his safety lecture because he didn't want to do any paperwork if we got hurt. He is awesome, made me laught and pay attention.",SouthWest,trip_advisor,['Assurance']
13054,RIC-ATL-BNA,Southwest has done a great job making it easier to fly through the very busy Atlanta airport. They are on the C concourse and do a great job of having your connecting flight come out of the same concourse. The layovers are about two hours long..but there are alot of options for food and some unoccupied gates to unwind at. The fight from Richmond to Atlanta is about an hour and twenty minutes. The flight from Atlanta to Nashville is about 30 minutes. Easy travel for a reasonable rate if you book in advance.,SouthWest,trip_advisor,['Responsiveness']
13055,Avianca es una aerolinea en la que se puede viajar,"Es un poco mejor que Aerolineas Argentinas.La tripulacion es cordial,de ida el vuelo estuvo bien .Viajamos de Buenos Aires a Santiago de chile por Aerolineas Argentinas.De ahi a Bogota por Avianca,hicimos trasbordo y el destino final fue Aruba. El menu estuvo bueno ,solo que estaria bueno que te ofrezcan un vaso de algun refresco en vuelos de mas de 6 horas. La queja que tal vez tengo para hacer ,es que en el viaje de vuelta consulte en el pre embarque sobre la persona que viajaba conmigo ,mostramos el certificado de discapacidad emitido en argentina,para ver si podiamos lograr no hacer la cola y no obtuvimos respuestas.Eso me parecio mal.",Avianca,trip_advisor,['Responsiveness']
13056,Refund me the checked bags and you're golden,"I was thoroughly impressed with every personal encounter from the baggage check to the pilot. Exceptional customer service and flight communications. However, like another reviewer, I was appalled to see so many people tossing their carryons onto the plane overhead when I was required to pay 140 dollars (round trip flight) for two bags that met the size and weight requirements. I had to read the fine print to see that no carryons were permitted. Why the double standard, and how can I get a refund?",United,trip_advisor,"['Responsiveness', 'Assurance']"
13057,A comfy flight,Flying out of Dubai to Mauritius on Emirates air was so easy. The seats were spacious and comfortable. The food was very good and there was a lot of entertainment channels to choose from. The return flight was full but it was still a comfortable flight. Luggage arrived in good timing also.,Emirates,trip_advisor,['Tangibles']
13058,"Took 5 flights with Avianca in July and August 2022, almost all were excellent","I was a solo female traveler in Colombia between July 18 and August 5th, 2022. As I am over 50 and wanted to see a number of different areas, I didn't want to spend too much time on buses. I took five flights with Avianca (Bogota--Medellin, round trip Medellin--Neiva, Medellin--Cartagena, Santa Marta--Bogota) during that time. I only had a few issues with the first trip (multiple delays), but all of the other ones were on time. Overall the communication was good (before, after, during) and the check in and baggage pickups were smooth. People often just take the time to write reviews about negative experiences, so I wanted to take a few minutes to write a positive one. If I go to Colombia again, I will definitely travel with Avianca. Maybe this airline is better within Colombia than outside of it?? I did speak to a passenger on my return flight to the US (with a different airline) who said she'd made a reservation to fly with Avianca (US to Colombia), but they never found her confirmation, her reservation nor refunded her money. But I think another friend of mine flew from the US to Colombia with Avianca without issues. So who knows. All I can say is that I had mostly excellent experiences using Avianca within Colombia.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
13059,Soul Plane!!!!!!!!!,"30 years flying & Frontier is the only airline that leaves rows of empty seats to sell for $60-$150 xtra they say is for ""weight and balance"", packs the rest of the plane on top of each other, then when the whole back of the plane is full and the first 15 rows are empty, justifies with ""the plane needs to be balanced"". During the pandemic I flew all other airlines who would disperse packed rows to empty seats so everyone wasn't sitting on top of each other. And Frontier has the flight attendants literally say this like they believe it and I quote ""it's about weight and balance people"". NO! it's about MONEY!!! I thought this was funny but the employees are so ghetto you can't help but laugh. For an extra $80, I'll just fly with an airline that actually cares about their customers health and comfort, and allows a carry on!",FrontierAirlines,trip_advisor,['Tangibles']
13060,Bad experience!!,Spirit is terrible! The chance that they won't let you down is really really small. DO NOT USE unless you don really care if you get there or not.,SpiritAir,trip_advisor,['Reliability']
13061,Meu primeiro voo,"Minha primeira experiência com essa Cia e fiquei surpresa com o atendimento, pontualidade e conforto do voo.",Avianca,trip_advisor,['Assurance']
13062,Mostly good experience,"We flew on an A350 with Delta one suites. The flights went smoothly, early into Detroit and also early into Amsterdam on the return. Delta's A350 doesn't have luggage bins in the centre seats, only by the window seats. It wasn't a problem for us but if passengers had a lot of luggage (business class passengers are allowed 2 carry ons and a personal item) and the cabin was full, space might be a problem. Also, I always have trouble with the suite doors, can't get them closed. I think the lighting could be improved, especially if you want to read. On the outbound flight my husband's video screen didn't work. They tried to reboot it but unsuccessfully so he was left unable to access any of the in flight entertainment. Cabin crew were welcoming and efficient. Fortunately no unruly passengers, we all behaved ourselves and wore our masks. In my opinion Delta is the best of the legacy American carriers.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13063,The price matches the experience,"Prices are very cheap but the staff wasn't very pleasant starting with the ticket check-in process. I flew with my partner and noticed that everyone was separated from their parties which was inconvenient. Also, the plane was filthy. There was gum and trash in the pocket of the seat in front of me and the windows were filthy. The flight was smooth but the onboarding and seating was very unorganized.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
13064,Worst travel experience ever,"This was the worst traveling experience of my life. First our flight got delayed 17 minutes due to an apparent “disruption” even though the weather in our origin and destination were both perfect. Then, they proceeded to delay it another hour because the flight was late coming in for our departure. Then, after over an hour and a half of waiting after the original boarding time, they announced it was time to board. But then, right before we proceeded to board, they decided to delay it another 15 minutes because the “cleaning took longer than expected” which honestly everyone waiting in the line didn’t even care about a clean plane they just wanted to go to Florida. Then when we FINALLY boarded we were waiting on the taxiway for at least 25 minute seven though there were barely any other flights in the area. That’s why you should never fly with these people.",United,trip_advisor,"['Reliability', 'Responsiveness']"
13065,Horrible customer service,I wanted to write a review last year but I was hopping it will change. I have travelled many times with United Air and the customer service gets worse EVERY TIME! I honestly do not know why they are still in business!!!! ESPECIALLY IN ATLANTA AIRPORT!!!,United,trip_advisor,"['Responsiveness', 'Assurance']"
13066,Always late and luggage gets lost,"Traditionally, I liked avianca, good planes and good service. But lately the flights are always late, the service in the airport is poor and the luggage gets lots. I don't recommend it",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
13067,Emirates now charging for changing dates on your flex ticket,"I have flown Emirates for a long time and I am a skywards member, I have to say that the Emirates service has been progressively getting worse and worse, the final straw for me today was that they are now charging a change fee to change your FLEX ticket, the clue is in the the name ""Flexible"" ticket which allows you to change the dates apparently this was introduced in Nov 22. The whole point of being a ""flex"" ticket is having the ability to change it without paying because guess what Emirates I paid for the privilege originally. I called Emirates and when you eventually speak to their staff it sounds like they are losing the will to live, they are useless and incompetent and lie about calling you back they never do. You complain to their management they don't listen overall rubbish service will switch to another airline.",Emirates,trip_advisor,['Responsiveness']
13068,Avianca Got Me to Leticia,"Efficient, on time, and reliable. I took a flight form Cali to Bogota, connected oin Bogota with my flight to Leticia. Everything was super easy and went smoothly.",Avianca,trip_advisor,['Reliability']
13069,TRICKSTERS AND THIEVES!,"They get you under the guise of cheap flights but charges you for every little thing! Boarding passes are $5 EACH! You have to PAY FOR CARRYON LUGGAGE! Pre-paid $30 for a checked bag, get to the gate and my luggage is 45lbs. Every other airline is 50lbs, but NO! Allegiant limit is 40lbs. AND THEY CHARGED ME ANOTHER $50 FOR THE EXTRA 5LBS! SO I PAID $80 FOR ONE CHECKED BAG ON A $50 FLIGHT! They are absolute crooks and thieves! I WILL NEVER GIVE THEM ANOTHER PENNY! FLY SOUTHWEST, CHEAP, FRIENDLY AND ETHICAL BUSINESS PRACTICES!",Allegiant,trip_advisor,['Tangibles']
13070,TERRIBLE,"entire show was ran by 2 teenage looking kids, wasn’t necessarily their fault, but you have 2 kids working the day after the 4th of july with no management/sense of order? the entire booking process was disorganized, then they offered us 2 flights that had 6 hr layovers 🤣never again, what an awful experience…",FrontierAirlines,trip_advisor,['NA']
13071,I wish I could give 0,"I was shipping an animal through petsafe cargo, I arrived at 6:20 am to have my puppy on a flight leaving at 8:14 am. the employee had no other people in the waiting area, had no other items behind or around to be shipped and was sitting doing nothing. I walked in and was told that I could not ship my puppy becuase I was there under 2 hours before my flight. I have checked every thing online and in my correspondence and nothing says you cannot ship if you are later than 2 hours before, it is suggested and helpful but nothing says you are barred if you arrive 1:59:59 before your flight time. I understand that sometimes there are issues and sometimes when busy, flight delayed or other circumstances as customer s we are supposed to be patient, but UNITED PETSAFE is not, the are not patient, they do not care and only care that they do as little as possible and have no concern with customer service, so find anohter carrier I have and stay as far away from United as humanly possible. I will never fly with them nor ship with them again and I suggest you do the same and maybe if they lose enough business they will remember what customer service is.",United,trip_advisor,['Responsiveness']
13072,Pésimo servicio,"Es la peor aerolínea en la que he viajado. El personal es grosero y nunca tiene información. Su pagina web nunca funciona y lo hacen a propósito para hacer cobros elevados en el aeropuerto, el personal no se responsabiliza de sus errores. Y su única respuesta es: “asi es avianca” “es una cuestión de la aerolínea, es la forma en la que trabaja” “no tengo respuestas porque usted”. No cuidan el equipaje, lo revisan de manera desprolija sin consideración de los artículos personales dentro. Es un desastre definitivamente No recomiendo a nadie que tome esta aerolínea.",Avianca,trip_advisor,['Assurance']
13073,Alcohol free seating ,"My suggestion to Delta would be in each section to have Alcohol free seating. I sat next to two people who drank non stop ,on a long flight with little breathing room ,it was making me sick to my stomach to smell nothing but Alcohol. When you pay for a Comfort seat you would like a little comfort.",Delta,trip_advisor,['NA']
13074,great price with a catch,"great price for the flight because the catch is that you pay for every SINGLE thing after you book it. Carry-on alone could be approx. 40 bucks and plan on dishing out moolah for every bag you check, as well! 5.99 for early boarding to have quicker access to overhead bins... no complimentary drinks or snacks...at all( I had a cup of ice to hold me over since I refused to pay for water). oh and, ya gotta pay for your seat too. The back half of the plane is the cheapest because its the least amount of space and the seats do not recline. The middle to the front are better with more room and wider seats but ya gotta fork out the moolah..once again. I recommend this airline if its a short 3 to 4 day trip and you can fit everything into a ""personal item"". Otherwise, look into a more pricier flight with more included cause it'll all even out eventually.",SpiritAir,trip_advisor,['Tangibles']
13075,Second try - a looot better,"After a first awful experience, and after to publish my comments JB contact me and ask for details. In the end, I received an apology and I decided to give them a second try (also they have really good prices) Second attempt with them and this time it was a pleasant flight with no issues. Sooooo.. after to experiences, it could be good experience.",JetBlue,trip_advisor,['Responsiveness']
13076,Very poorly managed airline.,"Rediculously delayed flight. Gate changed 4 times in Detroit, very poor communication, no nformation provided on the new timing. Then, after multiple attempts to land Spirit couldn’t even get a gate so we sat on the runway. Still sitting on runway",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13077,Good leg room and well-organized service,"My family of four just flew from Boston to L.A. for a vacation. JetBlue was very organized in helping us get to the correct gate, assisted us in checking our luggage for free (on both of our flights, there was an announcement that bags could be checked for free), and provided friendly service before we even got on the plane. We were pleasantly surprised by the amount of legroom, there were good entertainment options, and the flights were very smooth. Snacks and drinks are free, but meals and alcohol could be purchased with a credit card. Overall, a very good experience.",JetBlue,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
13078,Relaxing,This was the first time flying with Allegiant. I booked online and paid the extra monies for priority and the ability to pick our own seats. Worth every penny. No waiting in long lines to check in and able to board before most others. Made the trip relaxing. The stewardesses were pleasant and helpful. I will be flying with this airline again.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13079,Quick and smooth return to Detroit,"Boarded quickly and timely, left early, smooth flight, arrived early and baggage came promptly. What more can I ask. I always sit in the big front seats and was comfortable the entire trip.",SpiritAir,trip_advisor,['Reliability']
13080,Viaje baja atención cabin crew,"No recomiendo para nada esta compañía para vuelo trasatlantico. Tanto en la ida Barcelona-Bogotá como en la vuelta la tripulación atiende pesimamente,tienden a mínimos con la clase turista... Puedes pulsar el boton de las azafatas que no vienen. La comida o cenas escasa. En la cabina del 787 se pasa frío en las piernas. La separación entre asientos es mínima. Si mides más de 1.80 o eres ancho estás perdido en ese avion. Lo peor la altivez que muestran las azafatas con los viajeros de clase turista. En mi vida he visto nada igual. Tanto en la ida como en la vuelta. No recomiendo usar esta aerolinea para cruzar el Atlántico. En cambio en vuelos domesticos si me pareció bien en los Bogotá-Medellín-Bogotá.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13081,DO NOT CHOOSE THEM! SPEND A LITTLE MORE WITH A BETTER AIRLINE,"Please please please do not book with this crap and cheap airline! It’s cheap at first but they will take you for granted and it will cost you hundreds later!!! They cancelled my flight literally on my way to the airport. They lied saying it was due to weather but it’s perfectly sunny and other airlines did not cancel their flights to Orlando on the same day. I am traumatized on how I was treated the whole time while speaking to customer support. They are rude and absolutely do not care about you. A trip that was supposed to cost no more than $115, costed $400+ because I had to get a ticket from a different airline. And guess how much they offered to refund me? $45! No accommodations refund, no respect, just a waste of my time and money! If I could go back I would’ve rather pay $100 more for an outstanding airline. This airline make their money taking advantage of their customers and not investing in training their employees appropriately. They are all very unprofessional and will laugh at your face or hang up on you when you call. I am a student and completely broke! On top of spending so much money, I had to take day off from work and didn’t get paid. Screw Spirit Airlines! I HATE ALL OF YOU and will always spread the word so others don’t make the same mistake of booking with them. Wishing one day they will close their doors! That’s what they deserve.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13082,Shame !,"One of the worlds better known international carriers and just very second rate on this route.. Old plane, very disconnected and completely disinterested service. Luckily flight was reasonably short!",United,trip_advisor,['Tangibles']
13083,"Worst customer service. Could not even get on a flight, but they took my money all the same.","I booked a flight within 24 hours of the travel ban. I tried calling to cancel within 24 hours for a refund, but it took a week to reach a person on the other end via voice, email or chat. They said it was my fault for not reaching them and denied my refund. They would not extend my 90 day voucher as I am military and under a no-travel ban, or convert my credit into miles. For every two hours spent on hold, I received the same bull crap lines read from a paper. No compassion or understanding. We asked to talk to a manager and they replied they don't receive calls but only call out. We never got a call back. Please do not waste your money, which is what you'll do if you book with Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13084,Love the way this airline does business,Whenever I can I fly Southwest - we flew to Phoenix and back and then the following week to Manchester New Hampshire and back and all flights were excellent - love the not getting upcharged for bags - easy check in - lining up in an orderly fashion to get a seat - wish they flew to O'Hare or I would use them more often,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
13085,AWFUL CUSTOMER SERVICE!! DO NOT USE!!,"Avianca AWFUL customer service!!! Impossible to have a conversation. On an “online chat” they didn’t like that I was requesting the status on my refund for the 8/9th time since March (6months!) and they just terminated the chat. 🤷🏼‍♀️ that’s not given me any answers or more importantly, my money!!! It’s outrageous that they can keep your money and almost hide away and make it impossible to get it back. Makes me so mad! 😡 DO NOT USE!!!",Avianca,trip_advisor,['Responsiveness']
13086,Delta Sky Miles,"I flew delta from JFK to STT, it was a direct flight, I had some delta Miles & got $259 off so booked a first class ticket. It was only a four hour flight, so possibly not worth it for first class but it wasn't much more than Comfort plus. The crew was great! Food was good too. Of course, drinks amazing!!",Delta,trip_advisor,['Responsiveness']
13087,WARNING!!,FYI and WARNING: IN December I booked 3 tickets with allegiant. 3 Days prior to our flight we had a devastating family emergency( without going into details) I called to change our flights . I was told if I had trip insurance I would have been able to change my flights 7 days prior to our scheduled flights. Well 3 Days isn’t 7 Days so I offered to pay whatever the change fee would be and choose new dates. This wasn’t an option either. The woman I spoke to even walked me though the process of looking at flight schedules. (Why would she do that if changing a flight wasn’t possible?) when it came time to pay for the tickets she then told me to go online and book New tickets. I said this isn’t a fee for changing the flight? She said no you lost those and your money you need to book all new flights. If you ask me... that’s pretty terrible customer service. The kind of terrible service that makes you post all over every social media outlet you can find. I was horrified and disgusted with both the “policy” and the incompetent individual I spoke to. I’ve never had such an experience in all my life. I work in sales and I can tell you if we treated OUR customers that way we would be out of business. Maybe that’s what will happen to you. I know I won’t be using your airline anytime soon.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13088,Unbelievably horrible customer service,"This has been the worst company I’ve ever had the displeasure of dealing with. They somehow lost my wife’s bag on a direct flight. Don’t know how that’s even possible. But the worst part is that whenever we would try to get in contact with those involved, they won’t even answer the phones. Not just a long hold, that’s understandable. They won’t even answer the phones. We’ve left dozens of voicemails and sent multiple emails and we’ve heard NOTHING. It’s ridiculous. All of my 2 month old baby’s clothes are in there as well as our medications.",Allegiant,trip_advisor,['Responsiveness']
13089,Great service,"I flew round trip from with 2 teens from Jacksonville direct to Houston. We had FREE checked bags for a change. I’ve had to fly Frontier twice this year & they even charge for carryons. Very little padding in their seats. Southwest was clean & very comfortable. Our attendant was not the kindest on the flight to Houston. The return trip service was much better. That attendant even searched to find me ear buds so I could watch a free movie on their wifi app. When we arrived, one bag was damaged & they immediately took care of the problem. Very happy 😃",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
13090,"No opinions, just the facts, plain and simple.","This review will not be made up of embellishments or fancy language, emotive provocations to try and derail the truth. That is why this review will be just that, nothing other than the facts, a true honest recounting of our experience with Air Canada, nothing more, nothing less. This is not my opinion, these are just the facts, plain and simple. The image attached shows a fraction of our tour group of some 60-or-so Australians, of which I was a part of, sitting in the baggage check-in of Vancouver airport. In total we would sit at that check-in for 7 hours before walking out the doors again. But how did we get there? We had gone on a New York tour as part of a performing arts school excursion, but as there are no direct flights between Australia and New York, we had a connecting flight at Vancouver airport. On the way back, our New York flight had been delayed due to bad weather, which was obviously beyond Air Canada's control. As you could not hold up a connecting flight for 2 hours, we subsequently missed our flight, and insurance luckily paid for an emergency hotel. Most of us felt shattered at what had happened, now effectively stranded in Vancouver for a day, but we all still had the bounce of knowing that last night was a temporary inconvenience, and we had all been rebooked on a flight for that night, and we'd be back in Australia soon enough. As we got to Vancouver Airport, presuming we were now only hours away from boarding our flight back home, problems quickly arose. And those problems were numerous, apparent, and devastating to say the least. Despite knowing that we were traveling as a group, and that this group primarily consisted of minors, Air Canada had decided to book us across multiple different flights to multiple different locations, some, including myself, not even booked to leave until the next day. In fact, all adults had been booked onto one flight, leaving scattered groups of minors spread across the country supposedly made to fend for themselves. What began from that point on was a tense standoff between the group coordinator and the Air Canada luggage staff. Two flights were planned to leave for Australia that night, and he began the arguous process of attempting to coordinate 60-something people onto those 2 flights, regardless of what flight it was on, as both had connecting flights to the same end point. Obviously this couldn't be done, as there aren't enough empty seats, leading to a randomly selected group of 11 being put up to stay behind to sacrifice transfer for the rest of us. While still trying to confirm guaranteed flights for the rest of us, Air Canada, despiting knowing who was staying behind, and that none of them had put through their luggage, randomly decided to pull 11 of the available bags that had been put up and just declared on a whimsy who was staying. As the group coordinator said to the staff, ""This just isn't good enough."". It was clear at that point the staff were attempting to find reasons not to let at least some of us on. But for those of us who supposedly had a guaranteed flight home that night, Air Canada's dilly dallying and faffing about when it came to handling our situation, which at that point was reaching its 7th hour with no progress, we then had under an hour to get our luggage through, get through security, and get to the gate. The first flight left, and the second went soon after, leaving a group of 60-something Australians stranded in Vancouver for a second night. People were breaking down in tears as Air Canada effectively held the door open for us on our way out, the group coordinator staying behind to deal with Air Canada directly until he knew he had an absolute guarantee of everyone he was responsible for flying home tomorrow. Everyone had a lexinomicon of mental health problems, we were running low on medications to deal with a flu that was running like wildfire within the group, and parents of the students were blowing up the coordinator's phone demanding answers of what was going on, answers he simply didn't have. All the while, everyone just had to keep repeating the mantra of ""everything's ok, we're going home tomorrow"", which was slowly become unbelievable to most. Someone even missed a funeral because of Air Canada's handling of the situation. The principal of the school had even offered to straight up pay for individual tickets herself just to get everyone home. But while we luckily avoided this chaos come the second day, being able to book everyone onto one-of-two flights returning to Australia on the second night, it was still pondered upon why this had to happen in the first place. And just to top it off, one of those in the group had told me her luggage had been damaged in transit, and is now effectively in a war with Air Canada to try and get recompensation for the damages, but this seems to be going nowhere. We have all sworn off ever travelling with Air Canada again. To reiterate, these are not opinions, these are just the facts, plain and simple.",AirCanada,trip_advisor,['Reliability']
13091,Absolutely useless customer service,"My girlfriend and I were flying air Canada to connect in San Fransisco to Palm Springs. With a big delay in the flight we missed our connecting flight as well. I understand this is a common issue but this was not the problem. We experienced rude staff, useless customer service and no answers to when we will take off from Calgary or San Fran. If I could give less the one recommendation for this airline I would, is it really so much to ask to have some answers to when we will arrive at our destination? No. Instead we get a b****y agent with 0 help and a long waiting time for an already over priced flight. What a garbage airline I would never recommend using their service.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13092,3 glorious days,"Took a flight to visit my daughter living in New York and timed it to meet my older daughter from Los Angeles and a nephew and his family, visiting from India.",SouthWest,trip_advisor,['NA']
13093,Great Flight,"Great flight with a reasonable price. Although I feel that Spirit does lack income categories, it does prevail in others.",SpiritAir,trip_advisor,['Assurance']
13094,"NO REFUNDS, HOLDS YOUR MONEY HOSTAGE!","This is by far the worst airline ever. I won't do business with them ever. Due to the virus, I have been politely asking for a refund and all Frontier wants to do is give me a voucher good for 90 days. I do not want to fly right now. I have no desire to go anywhere. Frontier is making sure you book with them no matter what. I got my hotel, rental car, and Vegas tickets all refunded, they were non-refundable but due to these circumstance these are 100% refunding. Frontier however doesn't care. I even sent an email to the CEO. I doubt he would respond but you would think his secretary or someone would, nope! And customer service basically tells me to go screw myself. I'll never ever fly Frontier and everyone and anyone I know will make sure not to fly Frontier ever.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
13095,As others said: THE WORST!  U WILL BE STRANDED,"The WORST airline. Theycancel flights last minute All of the time. I was stranded in FL with a family of 4. 2 small children. We live in MI, they canceled my flight because the plane was late, rebooted me 24 hours later, I lost a day of vacation Three times (& no, I didn't book the flights, I HATE Spirit) my x husband & x boyfriends booked the flights. I wouldn't make that mistake. Idiots made me type in ""when did I travel"" I never did get anywhere with them. Supposed to go to FL today they canceled & they canceled in October 2018 & in 2019. In March 2009 & again in May 2010",SpiritAir,trip_advisor,['Reliability']
13096,Great Airline,We travelled from LA to New Orleans to Wilmington NC to Las Vegas and finally Hawaii. We were extremely impressed with Delta. Their staff were friendly the amenities during the flights were great. We had one of our bags damaged during the Wilmington to Las Vegas flight and it was replaced immediately! We thought we would have to buy a new bag and then submit a claim but we were given a new bag at the airport. I cant recommend this airline enough! As we were flying basic economy we didn't expect to be seated together on all our flights but they went out of there way to ensure that we were. The staff are definitely an asset to this airline. We had to change planes on one occassion due to technical issues ( delayed 1 hr) and as well as apologising profusely we received complimentary drinks . I would travel with Delta for any USA trips in the future. They are a great airline,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13097,"Mediocre seat, service was extremely underwhelming and rude at times -- Fly Qatar or Etihad instead","Seat wasn't even fully flat... Like it was from the 1980s, thought I was flying on the new 777 business class product but unfortunately not. You would've thought in 2 years they would've replaced all the planes with the new business class cabin. No they haven't, so I was misled into booking Emirates rubbish old business class. Service at check-in was dreadful, Scottish lady was rude to me and only rescinded her rudeness when she discovered I was flying business. Cabin crew on the flight were extremely mediocre, no smile, no introduction, no warmth... Just go through the motions and give you your food. A far cry from the supposed ""world class service"" Emirates is meant to provide Food took extremely long to be served and seat was just not that comfortable. It's 2020 guys, stop using a seat that other airlines stopped using 20 years ago. Only good things were the free chauffeur service - driver was excellent, on time and very friendly...and the lounges. The lounges Emirates provide are superb and second to none. However, overall the experience was let down by poor in flight experience and poor service. I had better service on economy on Etihad. I can see people prefer flying Qatar or Etihad... Emirates is effectively the British airways of the middle East. Would NOT recommend.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13098,Delays Delays Delays!,"both going from Asheville Airport June 1 to leaving from Ft. Lauderdale June 11th...BOTH flights had delays....at least 2 hours....in NC it was a mechanical issue that they fixed, but on the way home from Ft. L. it was because there was ONLY ONE gate so while my plane WAS on time and ready....we had to wait for planes to come in, depart passengers, luggage, etc THEN finally get to our flight. Other than that...crew was nice and flights good.",Allegiant,trip_advisor,['Reliability']
13099,Predatory airline,"I fell for Spirit Airlines. Their cheap rates, their fancy app, their budget-friendly accommodations. Don’t fall for them. They find a way to screw you over even if you read the fine print. I carefully measured all our backpacks, making sure they fit within the 8x14x18 parameters. When the bags measured too fat, I made my 3 children take out their extra clothes and toys so it would be smaller. There! We did it! We waited in line to board when the Spirit Airlines associate walked up and down the line of people waiting to board. I saw people tensing up but I didn’t understand why. I was confused why until he stopped at our family and asked the dreaded question, “May I see your boarding pass?” And there goes $56 because one bag’s wheels stuck out by an inch. Geez, give parents a 1” wheel break. Pretty sure there’s a rule in their handbook that says “look for the stressed parents with several small children, they’ll be the easiest target with extra fees.” Spirit, I’ll think again next time before choosing your airline.",SpiritAir,trip_advisor,['Responsiveness']
13100,12 hours from Las Vegas to Denver. One BS excuse after another.,"Supposedly, there was a delay for weather, then another, and another. When the plane finally arrives, then comes the super tacky announcement about how we would be charged extra $ if we wanted to carry on a bag bigger than a postage stamp. By the time we landed in DEN, a two hour flight ended up being 10 hours. The cherry on top was waiting for our baggage for two more hours since they were ""short-staffed"". The staff that did show up managed to break my hard shell luggage. Yes, COVID sucks, but it can't continue to be the universal excuse for incompetence. It's crazy to think that we could have driven in about the same time and at least one of us could have slept in seats that recline. Maybe I was supposed to pay extra for a reclining seat, IDK.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13101,"Worst airline carrier, just as bad as Frontier. Thieves.","This is the worst money hungry airline I have ever dealt with. I went from Frontier to this BS airplane carrier. They delayed our trip by 4 hours, plane was hot as hell, almost passed out, had us paying for carry one that almost was the price of a ticket. They have you believing that you are saving in ticket prices…your not. They make you pay for a cup of water, total bad customer service. Delta and AA, am sorry for not choosing you for our trip. I got you next time on our next flight.",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
13102,Cheaper air tickets,"Ok here is a tip for all the dummy travelers who want to pay a higher price for a ticket not just to Vienna but everywhere. So go to Expedia, Orbitz, Priceline and a few others. Book bundle or package. That means you book a room somewhere. This is the craziest thing ever. So RT air only it $1150 bucks just saying. Add a hotel for say 2 days and the price including 4 star hotel is $750. So you reduce price by $450 and get 2 nights hotel. Weird huh? Well my latest deal was I booked a hostel for 1 night which costs $28 euros and got the RT for $677 and did not stay at the hostel. Never, ever book flight only to Europe add one day room and reduce the price per tick by 35-40%.",Delta,trip_advisor,['Responsiveness']
13103,Is there any advantage for military members ?,"Hi, I'm planning a trip to Japan and I've been wondering if I there were any advantages for military members. I couldn't find anything on the website and couldn't find where to contact them without calling. Thanks !",AirCanada,reddit,['Responsiveness']
13104,Unfortunate experience,"I just visited a friend of mine for 3 days and I only took with me no carry on bag which I specifically purchased the right size to avoid unnecessary baggage or carry on fees and I have been using it for many years so many times in all different airlines companies such as United, American, Spirit airlines. This is first time I used Frontier because of nonstop flight from San Antonio to Denver and back to San Antonio round trip. I used same bag without any issue from San Antonio to Denver and today when I took return flight two rude and unsmiling ladies stopped all the passengers and requested to fit their bags to a sizing box and interestingly I couldn’t fit it to the metal box, if I really tried hard it might fit but I didn’t want to tear or damage my bag accidentally. The ladies said I need to pay for it and they charged me a ridiculously high $99 dolar for a small bag. I felt I was cheated to pay such a high amount for a bag I have been using for many times and this is first time I experienced such treatment. I don’t recommend this airline to anyone, they just try to add fees over the regular ticket fare, Beware!",FrontierAirlines,trip_advisor,['Responsiveness']
13105,Buena compañía aérea,"La atención y trato es muy bueno en esta aerolinea. El personal esta pendiente y muy amable. La comida es muy buena, mejor que otras empresas sin costar mas y su servicio de Duty Free a bordo tiene un catalogo bastante amplio y con buenos precios.",Avianca,trip_advisor,['Assurance']
13106,Delays and poor service with no compensation,Worst flight ever from Zurich to Vancouver via London with a 1.30 turnaround in London. A couple of hours before the flight left Zurich I had an email to say the flight from London was delayed by 4 hours and then in London another to say the delay would now be 5.40. We were given a GBP15 meal voucher which doesn't buy much at Heathrow. When we eventually boarded the 2 toilets for Premium economy were blocked off as inoperable so there was a constant queue for the rear toilets. We were served one meal after take-off which was almost inedible . There was no Gluten Free meal for my wife which was ordered on booking. The cabin crew member asked if we would like a glass of wine and when we asked what type it was he said he didn't know as he didn't drink wine. Nothing more for 10 hours when we were handed some sort of pastry in a cardboard packet. Once again - inedible. Air Canada's condition of carriage state that if there is a delay of 3 hours or more I would be entitled to CAD400. I made a claim on the prescribed form and a week later had a reply which said that because the delay was less than 3 hours compensation would not be paid. I wrote back pointing out that they had assessed the wrong flight and I would be happy to forward the emails showing the delay was more like 6 hours. Guess what - after 6 weeks no reply.,AirCanada,trip_advisor,"['Reliability', 'Tangibles', 'Assurance']"
13107,No way Jose,"For some reason AVIANCA from Colombia has a much worst service than the one from Brazil. Nonetheless, my family and I had issued with our flights all the time. Chairs that would not work or lay down, 2 people checked at the same seat, the meal menu offered on the flight did not correspond to the food they were carrying, delay on flights, touch screens not working... The prices were good, as they were throwing away several promotion deals, but totally not worth trying...",Avianca,trip_advisor,['Assurance']
13108,Cancelled trip - expenses incurred not reimbursed,Our flight was cancelled without any notice. Weather the previous day messed up flights for two days on the east coast. To get to EWR we had to fly into a different state and then take buses and trains to get the rest of the way. United wouldn't reimburse any of the expenses as the delay wasn't long enough. Sad.,United,trip_advisor,['Reliability']
13109,Excelente nuevas salas en el dorado,Las nuevas salas de vuelos nacionales estan muy bien. De nivel internacional. Felicitaciones y gracias a Avianca,Avianca,trip_advisor,['Tangibles']
13110,Not a big fan anymore,"Besides the airport being a mess, which has nothing to do with Delta, the service i was greeted with at the gate was a joke. My wife was holding my 16 month old son as I was holding his car seat and stroller along with passports, when they called for people in wheelchairs or that need extra time to start boarding. As I made my way up, one of the people told me to wait to the side as they let 6 couples in front of me on. Baffled doesn't even describe what was going through my mind. My son was antsy cause they delayed boarding by at least 10 minutes and instead of her assessing the situation she was just dismissive and rude. I'm not going to get into too much detail on the flight itself, but I have to say that Delta has either lowered their standards or just dropped them while at the same time charging more than ever.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13111,DECEITFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,"This was the most deceitful booking I have ever made and would NEVER book another flight through United Airlines. They did not communicate that Silver Airways would be the Airline they transfer Non-ACTUAL FLIGHTS. I WANT MY MONEY REFUNDED! I was told by a person I work with that she did work for Silver Airways and they canceled, delayed, left passengers stranded. Thursday I checked way before flight and sure enough it was CANCELED. No one emailed. I was on the phone with them which they kept saying it was not canceled but the only 2 flights going out were!!!!! NO CREDIT I WANT A FULL REFUND which they said could take up to 20 days!!! DO NOT EVER BOOK WITH EITHER.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13112,Never again,"Our plans changed. We were under the assumption that we would lose part of the tickets but not the entire cost. Then the agent asked for another 100 to cancel our flight and get vouchers. No way. They pretty much go nowhere we want to go plus we just don’t fly. This was going to be an exception. When the opportunity presents again, we will definitely choose another airline.",Allegiant,trip_advisor,['Responsiveness']
13113,Disability flight care,Delta was excellent in my disability wheelchair care. I could not have been more pleased. Comfortable and excellent cabin service. Planes were all on time.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13114,Sydney long haul flight to Amsterdam with adequate service ,Sydney long haul flight to Amsterdam Anyone who flies economy knows the misery of long haul travel. The flight was smooth and adequate service was provided by staff however our paid seating arrangement wasn’t kept and we were placed in different seats which was really disappointing. The flight was on time and we made all connections. The food on prior Emirates flights has been ok to good and this time was no different. I would recommend Emirates over Qantas and Cathay but will try Etihad next since I have heard good reviews for them.,Emirates,trip_advisor,['Responsiveness']
13115,Never will use this airline ever again!!,I sat in the airport for 32 hours until spirit had a flight to get on. The pilot told everyone that he had been flying all day and all night and was tired! I had no transportation. Pilot said Spirit was over working him and was tired. I tried to speak to someone about my complaint and they basically told me oh we’ll get over it! I tried to fill out a complaint form and it doesn’t work when I click on the form. This is a sad case for an airline!,SpiritAir,trip_advisor,['Responsiveness']
13116,Godawful,I am not quite 6 feet tall. My knees were touching the back of the seat in front of me. They were able to pack so many seats in the plane because there was little to no padding on the seats. I could barely walk when I got to Punta Gorda.,Allegiant,trip_advisor,['Tangibles']
13117,Flights to an from our destination were delayed.  We paid over $165 to send one checked bag.  The,"Flight from Denver was delayed 1/2 hour - not too bad. Coming back delayed 1 & 1/2 hours, which got us home past midnight. We paid a small fortune for one checked bag. It was $120, plus we were overweight and had to pay an additional $50 each way. We ended up shipping some things home via USPS to save the $50 fee on the way back. The only upside was the check in associate. We were still one pound over the weight limit and he let it go. Super nice guy. I will never fly Frontier again, they may be a low cost airline, but after you factor in all the nickel and diming they do, you're much better off flying Southwest where your bag flies free. And you can get a beverage without having to take out a home equity line of credit.",FrontierAirlines,trip_advisor,['Responsiveness']
13118,Amazing fleet,"Such an amazing airline, staff are very professional and efficient. Lots of perks especially if you are an elite member",Delta,trip_advisor,['Assurance']
13119,Very hot flights and they destroyed my bag!,"I just took Southwest for a round trip flight cross country. I chose Southwest because I always had good experiences with them. This time, my experience wasn't like it usually is. First of all, both flights were SO hot. I shouldn't be sweating when I'm just sitting down not moving. On one of my flights, someone actually complained about it mid-flight, but there was no change until we were descending. Secondly, my checked bag (which I was using for the first time) got ruined! Its a soft suitcase and the edges got cracked, so be careful what you check! They clearly do not care about the passengers' personal belongings. The flight attendants were very friendly and provided excellent service and the flights were smooth.",SouthWest,trip_advisor,['Responsiveness']
13120,Done with Southwest,"Choose a different airline, Southwest delayed my fligh into Miami due to the flight attendants being late, than canceled my return flight to Houston. I waited 2+ hours on the phone before I could talk with one of their representatives. If you are reading this message, spend the extra money and pay for a better service. If you choose not to, you will pay that extra money on hotel fees and rental fees. Spread the word, stop supporting Southwest.",SouthWest,trip_advisor,['Responsiveness']
13121,NO SE PUEDE REPETIR,"Lunes 11/2/19, programado 7.09, a las 6 avisan demora por desvío a Rosario del avión con el cual volaríamos, a las 9, vuelo cancelado. Nos llevan a hotel Presidente, comidas incluidas, ambas de regular a malas. Nos buscan por el hotel a las 2.00, vuelo programado a la 6.00. Salió 7.30, infinidad de excusas.. migraciones, no liberaron el avión de Rosario, la tripulación no llegó, etc, etc. Entiendo el problema climático.... no la falta de organización adecuada, tuvieron 24hs, para reprogramarlo, arreglar tripulación, vuelo de Rosario , etc, etc. Son una empresa aerocomercial, o parecen? Muchas gracias.",Avianca,trip_advisor,['Responsiveness']
13122,Lied about reimbursing.,4 staff members traveling from CIU>LAS. 7am flight delayed until 8pm due to mechanical issues Had to get a hotel in Detroit because the flight from DTW>LAS was now 10am the next day. Delta insisted they would reimburse the hotel. After submitting the claim and going back and forth with customer service they refused to reimburse or do anything for us. I've always thought Delta had good customer service. Definitely disappointed. Dont trust them if they say they'll reimburse.,Delta,trip_advisor,['Responsiveness']
13123,Purposefully miss Basic Economy flight?,"I accidentally booked the wrong return flight and I know I can't change it. Is anything gonna happen if I ""accidentally"" miss the flight? I did call the united travel agent and he told me best I could do was to pay to upgrade to economy and additionally pay the fare difference. (it's like $300) I'm just gonna book a separate one way home on the correct date because its cheaper. Just worried they are gonna put some bogus charge on me for missing the initial flight.",UnitedAir,reddit,['Responsiveness']
13124,Allegiant Air,Great flight with a great price!! Although nothing is free. No snacks or drinks. Overall great experience fir the money.,Allegiant,trip_advisor,['NA']
13125,Good flight,"Always a good flight, despite traveling in economy class. The chairs are very tight and we must be careful not to occupy the space of the other traveler. Like any economic class, has limitations. The aircraft is always in good condition and the flight is quiet. The attendans are always very kind.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13126,Don't understand seating zones,"I don't understand the Zone Seating. I was in Zone 4 which is the last zone to enter the plane. Which would make a person think that the plane was being filled from the front to the back. I was one of the first people to be called for Zone 4. When I entered the plane, I couldn't believe how many people there were already seated in rows behind where I was sitting, and I was in seat 12C. Rows 10 - 13 were empty but the overhead bins were full I had to go back 4 or 5 rows to but my bag. This shouldn't be allowed. Spirit should start filling the plane by seat numbers and not allow people to put their bags in overheads not near their seats. It's just common courtesy. I had to take this flight as an overnight to attend my mother's funeral.",SpiritAir,trip_advisor,['Responsiveness']
13127,I am NOT an Allegiant Air fan,"The first year we used Allegiant was fine. Last year was awful. The departure times kept changing and We ended up losing an entire day in Florida when we were supposed to be there in the morning time. We ended up getting to our destination around midnight. This year, the only flight I could get wasn't departing until after 9pm which will again put us into our destination around midnight, and I'm traveling with a child. I had to choose what would be easiest for my son. My plan was to use an airline at BWI, but unfortunately, by the time I got the dates confirmed when I could travel to Florida, the prices of the tickets increased. So I ended up going with Allegiant again this year. Which was probably stupid since the prices went up from last year anyway. But I needed the cheaper option. Next year I'm hoping to take the train.",Allegiant,trip_advisor,['Reliability']
13128,Fantastic Flight,"Quick, effortless non-stop travel from Maine to Florida. It makes traveling with a disabled family member very easy!!! Flight attendants are always friendly and helpful. Flight on time!!! We always fly Allegiant and highly recommend Allegiant to everyone!!!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13129,Correta,Voei com a O6 de Confins para Guarulhos e tudo sem surpresa. Pessoal atencioso tanto no aeroporto como à bordo. Avião normal com algum entretenimento. Internet disponível mas explicam tão rápido que fica difícil entender.,Avianca,trip_advisor,['Responsiveness']
13130,Unsafe and zero customer care,"I was on Allegiant Air flight 2601 from Knoxville to Boston. The plan had a landing gear malfunction in the air, did an emergency landing with a landing gear not fully deployed, blowing up a tire in the process. We were asked to disembark on the tarmac of Logan airport and leave our carry-on baggage in the plane. Since the plane had to be stabilized before unloading, we were also told not to wait at the airport and pick up our baggage the following day. I have been trying - unsuccessfully - to get that baggage back since then. I called several times and was given different answers (each call has a wait time of 30 to 45 min). I wrote to system.baggage@allegiantair.com and got no answer. Last time I called; I was told that my best chance to get my baggage back was to show up at the airport when the next Allegiant flight out of Boston is schedule – which is in 3 days… The entire experience is mind boggling. Serious safety issues and zero customer care - the only question really is: how is this company still in business?",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13131,Ms Baxter,"The staff on all the planes we were on which were four different ones were helpful, friendly, and they all went out of their way to help and have a great personalities I was extremely impressed..I will use Spirit again.",SpiritAir,trip_advisor,['Assurance']
13132,Not impressed,"We had already flown from Edinburgh to Toronto, and Toronto to Calgarry using this airline and not impressed. Flew from Vancouver to Edinburgh via Toronto today. We were fortunate as we are vegetarian, so got our food (no drinks) after an hour, but others had to wait another hour.. When we were eventually offered drinks, we were informed that they only take credit cards, no cash!!! I may have missed it, but I don't remember the captain speaking till we actually arrived in Edinburgh.",AirCanada,trip_advisor,['Responsiveness']
13133,Seat assignments mean nothing,"Flight to Iceland last week was three hours late, with no explanation. Got a boarding pass for check in today for the return trip - we were downgraded to coach with no explanation or offer of refund. Called -they say the equipment changed and they refuse to honor our reservation!! Basically a seat assignment reserved, bought and paid for means nothing to Delta — particularly if you use miles to book. I have been a frequent traveler for years but I will never fly them again. There are lots of choices in air travel.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13134,Allegiant air  flights was average experience,"Cheaper flight and you pay for your seat, carry on and beverages and food. But it is still cheaper than other airlines. We had no problem checking in or getting our luggage.Our flights were on time. We had no problems with our flights. We would fly Allegiant again because of the lower fares",Allegiant,trip_advisor,['Tangibles']
13135,Friendly Folks,We have been flying Southwest for years and we love them!! Wish they flew to more places. Everybody is always so friendly!!!,SouthWest,trip_advisor,['Empathy']
13136,handicapped dis-service in YYZ,"On Mar 27, 2019 we traveled from Ottawa to Miami via Toronto (AC453 & AC1644). My wife needs wheelchair assistance for long transfers as is the case in YYZ. We have had many past experiences with AC’s poor handicapped service, but this time it reached a new low. When you have to go from A to Z, Air Canada helps you from A to B, wait for someone else, then B to C wait again (hope someone comes). You get the point, between the Ottawa plane and US departures you are dropped off and wait many times for uncertain and frequently long periods. They normally tell you what to expect, not much, but they tell you. This time at US customs the Air Canada assistant just left leaving my wife right after the metal detector, with the wheelchair nearby and just abandoned her. I helped her with luggage from the X-ray and pushed the chair plus carry-ons through the customs machines and as we approached the Air Canada desk and complained; we were told it was our fault for leaving security without waiting for the ghost helper that never showed up. We abandoned the wheelchair and I helped my wife walk with her cane to the lounge. I have flown over one million miles with AC; the poor service for handicapped people is unacceptable. Air Canada: you do so many things well, you need to get your act together! Just get one person to help from A to Z. As for the AC bosses, just think that you may be in that wheelchair sooner than you imagine",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13137,Canceled Flight,I have traveled very frequently for the last 20 years and this is my first review. This Delta flight from Minneapolis was an absolute disaster. 1) scheduled to leave at 8:35pm 2) they announced they expected to leave early as it wasn’t a full flight. 3)after the entire plane was boarded they announced we would need to wait on the plane until the got word if they could take off as there was bad Wheather in Saskatoon. 4) 10 min later they said they had bad news and the flight was going to be delayed until tomorrow. 5) unloaded plane 6) waited 20min until they gave us and update at the gate 7) flight was scheduled for 9am and due to wheather there was no hotels for anyone. 8) they said they would get mats out for people to lie down on 9) I went to hotel 10) 10 pm got a text that the flight was cancelled until 12:45pm the next day 11) here is the kicker 9 planes arrived in Saskatoon either 1 hour before the scheduled arrival or 1 hour after. 12) Not one single flight was cancelled except Delta. (Really was wheather the problem). 13) Last but not least when checking the arrivals in Saskstoon this flight is doesn’t even show up. It doesn’t show delayed nor cancelled. It just doesn’t show up. There is no way any bussiness should be allowed to do this to people. This is totally wrong. This is sickening.,Delta,trip_advisor,['Responsiveness']
13138,Prepare yourself,"We paid for early bird check in but in Cabo they shuttle you in a bus and it is a free for all run to the plane, so that extra $25 was NOT worth it.",SouthWest,trip_advisor,['Responsiveness']
13139,"Business Class Fare sold, flight on another airline booked in economy","I booked the entire flight on JetBlue, and there are two legs - one operated by JetBlue, MCO to JFK, and an international one, from JFK to a European destination. When I booked this, on their website, both fares said business - I know JetBlue doesn't really have business, so I was, apparently, incorrectly assuming that the international leg of the flight would be booked as business. When I look at the other airline, and connecting flight, it is listed as Fare Class Economy. Has anyone had this happen? Clearly a very misleading and fraudulent way to sell tickets - the operator I am on with said ""you booked business, but it was not available"" - imagine going to a store, paying for caviar and getting bologna, for the same price.",JetBlue,reddit,"['Responsiveness', 'Assurance']"
13140,"Melbourne to Amsterdam , Munich to Melbourne and Melbourne to Malta .","Between the 3 of us we Boarded 6 planes A380 and 777 in 25 days with different destinations, Emirates always in time and good service and transit in Dubai airport is awesome,very easy with lots to offer,and that's why I always use Emirates every time I travel from Melbourne to Europe .",Emirates,trip_advisor,['Reliability']
13141,Cheap non-stop flight,"The flight was good. It was cheap and fast. The seat offered good leg room for a 5'7"" person in the economy class",SpiritAir,trip_advisor,['Tangibles']
13142,Don't do it,"Count yourself lucky to have a 3hr delay with this airline, thats the minimum. Flown with them a number of times and its always a miserable experience. Most recent encounter was a 6+hr delay that absolutely could have been avoidable, and the only credit given was a $14 crappy food voucher. Not to mention, all sort of added fees so it really doesnt end up being much cheaper. Just avoid it and save yourself the headache.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13143,Delayed,"We arrived at 1 pm for a 3 pm flight. It was delayed several times, we never received any notice on our phones or online. Delayed again on tarmac, took off a little before 7 pm. Airport was miserable, cold and WiFi so slow it kept glitching. Bad experience",United,trip_advisor,['Responsiveness']
13144,Terrible Communication,We arrived from GSP at 1:40PM and are currently waiting to hear if we will leave BWI to BOS AT 6:43PM. This is the fourth delay change they’ve made. No end in sight. I always fly American. Never will I try a new airline again. Southwest is sooo disappointing,SouthWest,trip_advisor,['Responsiveness']
13145,Call center staff are not helpful,"Try to call Air Canada for a baggage recipe, because never got a response from the online request . Was told it's a past flight , nothing they can go to help me .",AirCanada,trip_advisor,['Responsiveness']
13146,Worst Airline Allegiant,"Travel from Spokane to Orange County , 1 hour before Boarding our flight was cancelled with no reschedule And the reason given was due to weather ??? Not a weather issue anywhere in the USA at the time . They will refund our money which they did and no scheduled flights out of Spokane until a Wednesday 2days later ??? So we Had to book a flight on Southwest Airlines one way 2 tickets for over $900.00. Allegiant Airline is a second rate At best cheap prices with no choice but to keep them keep people will be fooled and will get stuck at a airport and Good luck have lots of money .I called to complain they say Write a review so here I go .save your money and Book your flight with a airline that cares about there customers .this airline will never raise there prices They will go out of business . Horrible at best . One star for being cheap …",Allegiant,trip_advisor,['Responsiveness']
13147,A deceptive airline,"My flight experience was good and flight attendants were kind and attentive and food was average for an international flight. I was very impressed with the snack options but all of this was overshadowed by an extremely negative experience as my confirmation from the airline stated I should have a free check bag and never indicated I was in basic economy, however upon check in I was told I was basic economy and my check bag would not be included. I tried communicating this to the attendants at check in and they said there was nothing they could do and I should dispute it with the airline. My claim was denied. I will not be flying United again as I feel their policies are deceptive and do not trust that what I purchase will be provided at upon arrival.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13148,Never again!!!!!,"On February 11 my Brother in law flew from Milwaukee to San Juan with a change of planes in Orlando, He arrived to PR at 3:00 am only to find his luggage did not make it! I am on hold right now as we speak and have been for the last 16.2 minutes while they contact the baggage counter in San Juan. He is not there for vacation but to care for elderly mother. This is such an inconvenience for him. I really didnt think that Frontier would still be having the same issues 6 years later. They lost my bags on a trip to San Diego for the Birth of my granddaughter. 3 days it took them to find my bags. I had to go and buy clothes and toiletries since we had nothing. Yes they did reimburse but still they didnt reimburse the time I had to waste going to purchase items that were in my bag. We will never FLY FRONTIER AGAIN!!!!!!! And neither will he!",FrontierAirlines,trip_advisor,['Responsiveness']
13149,excellent,"wonderful airline. serve food. seats very comfortable. like flying used to be. get a pillow and blanket. extensive media selections. friendly, helpful flight attendants. definitely recommend.",Avianca,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
13150,Horrible,If you are filming your trip in Orlando near the Air Canada check in….employees will flick you off. Very unprofessional and immature.,AirCanada,trip_advisor,['Assurance']
13151,The worst,My original flight was scheduled 30 hours ago and I am still waiting.... This has been the worst experience and the worst part of all... it’s not over,United,trip_advisor,['Responsiveness']
13152,Frontier is a SCAM,Be Aware. Frontier will change flight and give you option to cancel and get refund but you cannot get to cancel screen or talk to anybody. So it makes you accept new Itinerary. they only have robot chat. you are forced to accept what they give you. they are a SCAM Company. BE AWARE DO NOT USE FRONTIER. This also happened to a friend of mine.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13153,Empty Plane but not great attendants,"The plane was empty, which was nice. But the flight attendants were rude and didn't seem to care about anyone in the economy section. On the flight over it was packed and there is no leg room. The bathrooms were out of toilet paper and paper towels and no attendant could be found to help out. The food is okay at best.",United,trip_advisor,['Tangibles']
13154,THEY LEFT MY LUGGAGE IN Rhode Island!!!,"I flew from Oklahoma City Oklahoma to Houston Texas from Houston Texas to Orlando Florida from Orlando Florida to Providence Rhode Island I carried my luggage the whole way as a carry-on because it was a duffel bag and fit in the overhead compartment, on my way back from my trip I used Frontier Airlines they told me I had to check my bag for $55 plus $5 for a prepaid card she told me hurry up you've got 10 minutes she would not take my debit card for the baggage me and her did get into a little tiff so I think she was a little mad at me so I had to rush to the slow kiosk to get a prepaid debit card and load $55 on and pay 5 for the card to check my carry-on suitcase. I finally get back in line and have 1 minute before ticket counters close I paid the money to check my bag she put it on a conveyor belt and printed out a receipt I told her that I was going from Providence Rhode Island to Orlando Florida and from Orlando Florida back home to Oklahoma my bag never left Providence Rhode Island I landed Thursday and I have still been trying to find my bag which is full of all of my medications and all of my father's medications as well as some very expensive items the only thing I'm being told as it's in Rhode Island it never left yet nobody can get me any tracking information nor can I get ahold of a human in their baggage claim department because they technically don't have an office in Oklahoma like the other flights do. I may never see my bag again and they told me that they will not refund my money they will not pay me my money back for my baggage and they will not replace any of my items even though I made sure and took a picture of all of my items in the bag 4 proof right before she loaded it onto the conveyor belt. I have never in all my years of flying had this happen by the way their seats are getting smaller and smaller on the flights because then that pushes for bigger people to pay for first class seats I heard a flight attendant talking about it by the way all so you don't get any free beverage not even water like you do on other planes with other airlines you don't even get a bag of peanuts or pretzels nothing mind you I was on a flight from Providence Rhode Island to Orlando Florida but the longest one was from Orlando Florida to Oklahoma City Oklahoma if I could have gave 0 on the scale I definitely would but you have to at least press 1. If you want to lose your luggage and be treated like crap go ahead and fly this Airline. By the way was one of the workers yelled at me across the entire room which was pretty big and told me you can't go in there so when I approached her politely and said excuse me don't ever yell across the room at me I'm not five years old I asked for her name she refused to give it to me and then she covered her badge I got the name her name was Stephanie and I immediately reported her to her supervisor which was at the desk readily behind her and was very curious as to why she would cover up her name tag when that is their policy that any person in that airport should be able to obtain a name from an individual working there so like I said if you want to go through the same crap I did flyfrontier and have a good day",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13155,Stay away from Spirit Airlines because of their horrible customer service,"When I booked my family's flights with Spirit, I thought I knew what I was getting into. I went in with my eyes open about having to pay for carry-on luggage and how you even pay for water on the flight. I was a little surprised at the cheapness of the seats, but I figured you get what you pay for. I was ok with all of that. What I didn't know was the pain that Spirit customer service would put me through trying to get reimbursed for a flight I paid out of pocket for when a flight I was booked on got cancelled. The situation was a little unusual, and so it probably didn't fit into the Spirit customer service standard playbook. But their customer service is soooo bad. It's designed to prevent you from ever talking to a person. And their text and email responses always get shunted to new people. You simply can't have a conversation with a single person there. With every text/email response you get back, it's clear they haven't read anything that you took the time to write before. They also take about 4 hours to get back to you, even when texting. Imagine being in an airport, your second leg just got cancelled, and you're trying to get on the next flight out of there. 4 hour turnaround in this situation is a crazy long time. And that's exactly what I had to go through. I'm now on month 6 of trying to get a refund from Spirit, and I'm giving up. I've sent them dozens of emails, all re-explaining the obvious things they could have read if they only cared just a little bit. But it's like talking to a wall. A wall that was put in place on purpose to keep you from getting any service. If you book with Spirit, and your flights don't get cancelled, you'll probably be satisfied with the money you saved. But if anything happens where you need to talk to Spirit's customer service, you'll have my undying sympathy. I flew once on Spirit, and I'll never do it again. Fool me once, shame on you. Fool me twice, shame on me.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
13156,"The best no frills, no fuss","For the two of us I spent exactly half of what I was going to spend for the least of any other airline! That other $800 I saved paid for a fantastic week at Harrah's on the strip in Vegas! Sure, we had to keep it to one carry on and my large purse but we didn't need more than that anyway and if we overbought we could add an extra bag for $50 on the flight back which is still an EXTREME savings over every other airline. They offered refreshments too. I'm sold on Allegiant. I will check with them before I try anyone else!",Allegiant,trip_advisor,['Tangibles']
13157,"Worst airline, overbooked and no refund","Had to wait in an hour and a half long line at both airports. In Orlando they refused to give me my tickets when we finally got to the kiosk as they oversold the flight but wouldn't refund me. With 2 kids we had to stay overnight at a hotel and wake up at 3:30am to get in the morning flight. Would like to point out that Spirit and JetBlue didn't have ridiculously long lines from what I saw in Orlando, just Frontier. Will never fly with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
13158,Great way to start Cruise,Flight to cruise port was on time and very nice. Trip back was terrible. 5 hr flight delay in Orlando. No information. Finally booked another flight home.,Delta,trip_advisor,['Responsiveness']
13159,Generally good,No problems with the flight. The service on board was slow and meal selections were sometimes unavailable because they had run out before they got to us. Had the worst breakfast I have ever had on a flight. The other meals were pleasant.,Emirates,trip_advisor,['Responsiveness']
13160,Bringing an electric guitar as carry-on,"Hello, I'm planning on purchasing a guitar in Japan and bringing it back to Canada. To my knowledge, currently these routes are popular and the plane is usually full depending on time of year. The planes are usually either 787-9 or 777-300ER. In general, will the the gate agents allow me to bring my guitar (electric, in hard case) into the cabin? I read through Air Canada's policy regarding musical instruments and it's very much a maybe (worst case it gets gate checked), but I have read many accounts where you can ask them to store it in the closet.. I really don't want to check/gate check the guitar, but I also don't want to take up most of the overhead bin space. Is it common to allow guitars to be placed in the closets? Thanks",AirCanada,reddit,['Responsiveness']
13161,Bad experience and wasted money and time,Worst ever experience. Paid for a 2.5 hour direct flight and when I went to check in the day prior (well in advance) I saw they changed me to a 7.5 hour with a layover. They refuse to give any kind of refund,SpiritAir,trip_advisor,['Responsiveness']
13162,If you have to be in economy Emirates is not too shabby,"This was my first trip on Emirates and overall it was good. Seats are not uncomfortable, space adequate (for someone 5ft 4inches tall). The in flight food was good - though no Sauvignon Blanc was very disappointing. Crew were genuinely friendly and interacted well with passengers. Would I fly to Oz with them again? Absolutely.",Emirates,trip_advisor,['Tangibles']
13163,Your most expensive airline alternative,"After multiple delays, Frontier Airlines canceled my wife and my flights from Boston to Puerto Rico and then again on the return trip home. In each instance they give multiple reasons, they're cleaning the plane, there is some maintenance, etc. They kept us a Logan for 10 hours, stringing us along before the state troopers came out and they canceled the flight. We had an 8 hour series of delays at San Juan Airport before the local police showed and they canceled that flight. On both ends we had to get airport hotels and pay for alternative flights. Frontier does not give hotel vouchers nor did if fully compensate us for the new flights. Frontier Airlines ruined a very expensive vacation. One cancelation I can maybe understand, but on both legs of a trip?",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
13164,ok flight with Emirates,"even though in Economy (even if with a little supplement for a specific seat), the flights (4 so far) have always been fine. excellent entertainment programs, good food choice, enough kind crew wish I could try the business class",Emirates,trip_advisor,['NA']
13165,Best Flight Attendants,"Approximately 10 minutes before boarding my plane I had found out my mom and dad were in a motor vehicle accident 15 minutes down the road after dropping me off! The hospital informed me there was a serious crash, but at this time I did not know if my parents were alive or dead. My sister lives in Florida and I knew either way I had to get on the plane to go get her and be with her if I had to turn around and come back with her! The flight down I was alone sitting in my seat crying. I was by myself, nobody I knew to comfort me and no way to contact anybody. I spent 3 hours alone wondering if my parents were okay! One of the flight attendants brought me a box of kleenax, some wine, and sat on the floor next to making sure I had someone. The flight attendants with southwest are the best and I have never had a bad experience with them! When i needed someone they dropped everything to make sure I was okay and wasn’t alone and I am so thankful for that! My parents are still in the hospital but they will be able to recover with some time and physical therapy!",SouthWest,trip_advisor,['Empathy']
13166,Only happy because I land safely,"After an excellent bussiness trip, I feel like Frontier Airlines just squeeze out the money that I don't expend on my trip. They charge me with $55 for my hand bag without make anything extra for me. In a four hours flight, they haven't any food or drink in less than $3. I even can't choose my seat. I will not use Frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
13167,"Very early departure, but worth it for the convenient arrival time","Good flight, competent cabin crew, terrible PA messages from flight deck - horrible amplification .... departure slightly delayed, arrival almost right on time. Big problem at baggage claim. Someone’s suitcase got jammed in the belt stopping all deliveries. Took the airport/JetBlue staff a long time to fix it - way too long!",JetBlue,trip_advisor,['Responsiveness']
13168,Wi-Fi,"Why is the WiFi so expensive on Spirit? I’m flying 3 hours and it’s $17.99. When they first rolled out it was $3.00, even then, the connection was subpar.",Spirit,reddit,['Responsiveness']
13169,No problems with Air Canada service,"To be honest, the flight was fine- the flight crew was pleasant, and personable- basically a step above what we've normally experienced on Air Canada.",AirCanada,trip_advisor,['Assurance']
13170,Aborazados,"Trate de comprar dos destinos a Colombia ida y Vuelta desde USA. Como no tenia las millas suficientes, me pidieron comprar 50.000 millas a US$1.650 muchos mas que cualquier tiquete de otras empresas en ese mismo tramo. El negocio de Avianca es sacarte los ojos, nunca prestarte un servicio.",Avianca,trip_advisor,['Assurance']
13171,Flight good - Baggage handling  horrible,We took a nonstop flight to STT from JFK. Flight experience was positive. Emergency row has nice leg room and in-flight service is competitive to other airlines. Upon arrival our relatively new Samsonite hard-sided luggage was cracked. See photo. We submitted a claim to Delta and now waiting for reimbursement (receipt required). Traveler beware.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
13172,Business Class,"Emirates Business Class is so good, from being picked up from home with their limo transfer to beind transferred to our accommodation (Oxford UK) at destination. All staff on board were polite , friendly and helpful at all times. There was plenty of choice on menus and the lounge at rear of Business Class was a great place to socialize with other passengers to pass the time away. During our holiday in August/September 2019 we had 5 flights with Emirates and all were given the same level of service. Would not fly with any other airline.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
13173,Great value for the fare.,The flight was a very nice flight which was made even better by the efficiency of the crew who were in tip top shape. The plane was on time. It left when it was supposed to and arrived early. A traveler can't ask for much more than that except that the kicker was the price which was amazing!,SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
13174,Turned away from airport due to IT issues,"Turned up at the airport with my wife and 3 daughters. They told me my eldest daughters couldn't fly as the ticket was not processed even though we all had seats allocated, they said it was full. Wife text me from the plan saying our seats were EMPTY and the flight wasn't far from full. My wife flew with 2 daughters and I had to go home and try to contact emirates customer service to get on next flight. The check in desk refused to help!! Waited twice for 1.5h on hold only to be cut off both times. If I have to book on tomorrow's flight and pay through the app I will but this is abysmal. Been flying with emirates multiple times PA since 2009 and I can safely tell you they are getting worse each year. They have become the the Ryanair of long haul. If t you want to go to Dubai you don't have much choice and they clearly know it!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13175,If you fly JetBlue to Barbados good luck getting home,"If you fly into Barbados on JetBlue enjoy your stay but brace yourself when trying to get home. JB won't let you check your luggage if you arrive early. When they do decide to open up check-in someone (not sure if they worked for the airport or the airline) suddenly said they needed to check our documents. There is no real notification on the JetBlue website about filling out the CDC Attestation form. Half the people on line hadn't done that and the WiFi near the check-in desk was bad. Once we got back on a line to check in the agent at the desk promptly issued boarding bases to the wrong passengers and then couldn't figure out how to undo her mistake meaning the line to check in was now done to ONE agent. It took over an hour to get our boarding passes. The entire attitude, except for Ashlee who genuinely seemed to care, was ""so what"". Not the customer service example you want to show your paying customers.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13176,Service was very good and food surprisingly good.,"A 4 plus hour flight from Zagreb to Dubai, then a 3.5 hour stopover before joining the 14.5 hour Emirates flight back to Australia makes you appreciate how good the holiday was. Not sure what the secret is in getting any sleep, but the inflight movies and meals helped pass the time.",Emirates,trip_advisor,['NA']
13177,horrific experience,"Horrific, terrible... no more budget airlines. It's pain to sit in those seats and customer service is abysmal and the flight is not on time both to and from in the round trip.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
13178,No viajen con Avianca!! Mal rato asegurado,"Que compañía más lamentable! Nunca más viajaría con ella. Con mi familia llevamos más de 30 hs esperando llegar a nuestro destino final. Nos demoraron más de 3 vuelos, nos hicieron perder la conexión, los empleados no buscan ayudar, parece que ni tratan de responder nuestras inquietudes, siempre van delegando y diciendo que “más adelante va a haber alguien que le pueda responder o chequear eso”. Nunca hay nadie que te ayude al final. La organización es pésima, las excusas que ponen son lamentables. No hacen ningún intento de mejorarte los asientos incluso después de todo el tiempo y el mal rato que nos han causado (con decir que estamos en una de las últimas filas del avión en un vuelo que dura aproximadamente 5hs). En fin, no vuelen con Avianca! Pasarán un mal rato asegurado.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13179,Great experience,"I traveled with allegiant worried because of reviews I had read, but was surprised that all went well. Plane was really clean, new and comfortable. Also on both trips departed on schedule, service was great, staff very professional. I would definitely recommend this airline based on my great experiences.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13180,pleasant surprise,"I was skeptical about how this airline operated given the affordability of the ticket price. Yes, you do pay extra for a carry on or checked bag, however if you travel with a backpack that fits under the seat there is no extra charge. The staff was very helpful and pleasant, check in at the kiosk was easy. I will be flying with them again.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
13181,Retraso injustificado en vuelo de conexión,"Avianca ya es famosa por sus retrasos constantes, pero cuando vienes de un vuelo transatlántico, es inhumano que te sometan a esperar más de una hora en el aeropuerto y más de tres horas dentro del avión. Yo pagué por el viaje más corto y terminé padeciendo un viaje que superó las 15 horas. Debido a que protesté, los asistentes de vuelo se negaron a darme agua. Creo que merecen la peor calificación posible",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13182,"Running through airports, lost bags. Rude staff","Worst airline. They screwed every single thing up then treated us worse. We were delayed 2 times. Turns out, the second email was actually incorrect so fortunately we were there early. Then our flights changed without notice and it had us sprinting to catch connecting flights. 2 flights turned into 3. They wrote flight numbers on paper and we had to force our way through security. Then they lost all of our bags and gave us phone numbers and emails that didn’t work Worst experience. I hope they go out of business.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13183,Worst airline I’ve ever flown.,"Coming back from wedding/honeymoon they first delayed our final flight (after flying one 1 hour flight and one 10 hour flight) by 6 hours around one week before leaving. While sitting in the airport they delayed it another 1.5 hours. We now get home at 1:30 am, exhausted. The employees very clearly did not care, did nothing to try and improve the situation (no upgrade, no alternate flights, no discount). We just felt like they knew there was nothing we could do about it so we didn’t matter to them. We will never use this airline again and I would strongly suggest others do not.",United,trip_advisor,['Responsiveness']
13184,No compassion they could care less,They closed the door in our face after delaying our flight from Vancouver due to not fueling properly. We pulled next to the gate 3 gates from where our plane was boarding and they told the attendant to close the door as we approached. Wow are they BAD!! They could care less about a customer to get an on time departure. Was offered nothing and no apology. They just don’t care. I fly with them often too. POOR!!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13185,Worst Airline Ever!,"Worst experience in my life from an airline! They lost my luggage and won't help me get it back! Their customer service people are morons and they are rude, I will never fly with them again and I will tell all my friends not to either!!!!!!!!! DON'T FLY with THEM! And no drinks on the plane. Not enough space to keep on the rant!",FrontierAirlines,trip_advisor,['Responsiveness']
13186,Worst company ever,Worst company ever Don't expect relief. Just expect to pay money Worst company ever Worst company ever,SpiritAir,trip_advisor,['Assurance']
13187,Delta One Atlanta to Barcelona,"First time flying Delta One overseas. I loved it, my husband is a big guy so he didn’t fit as well. The meal and service were wonderful. Bedding was nice. Loved that I could lay down and doze. Never easy to sleep the whole time but it was a great way to go.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13188,Nice trip--on time--quick flight,"Fine--it was a short trip, no delays--can't really complain about the flight or the cost. United was good--have used them before many times.",United,trip_advisor,['Reliability']
13189,"If cancelling a booking made with miles, do taxes get refunded? (Platinum Status)","Title. Do taxes on a booking made with miles get refunded to the original form of payment or do you receive a credit, assuming one cancels >7 days from departure?",FrontierAirlines,reddit,['NA']
13190,Love Non-stop flights,"We try to fly with Alligient Airlines because we love the cheap non-stop flights they offer. We have never had any problems with them. One time I made a mistake on my reservations and had to call them. Although I did have to wait for several minutes (I think about 30) to talk to someone, they corrected the flights and did not charge me. They do charge for extra's. If you choose your seat there is an extra charge. We let them choose. You are allowed one personal item that can fit under the seat in front of you at no extra charge. But you have to pay for a overhead carry on, or checked baggage. You can also pay extra for priority board. But with no extras you can fly for around $100 round trip to many locations.",Allegiant,trip_advisor,['Responsiveness']
13191,Rouge is Rude,"We traveled both ways by Air Canada Rouge. These planes are old and very very basic No TV’s, seats with little or no padding. Basic air travel at best.",AirCanada,trip_advisor,['Tangibles']
13192,I can't believe Frontier is still in business,"Our flight was cancelled after 5 delays. We sat in an airport that was closed only to find out after sitting on a plane that required maintenance and told to go to another gate for a new plane, that it was finally cancelled. Then we were told a reimbursement would come in 14 business day which did not come and we would receive a $100 voucher which is only good for 90 days. Who would get back on this airline in 90 days. I can't believe Frontier is still in business. I thought Spirit was bad. Then I had hope when Frontier bought Spirit. Now Frontier is just as bad as Spirit. I can't believe how rudely we were treated and now, no one answers the phone when you need help. Just awful. This wrecked my vacation.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13193,Terrible seat options,"We flew from Seattle to Montego bay. Did not have seats assigned until half an hour before boarding. Wgen we were on out way back, the rate changed and was different than on our boarding oasses and no announcement. Waa late to board because of the confusion. Was able to check in online 24 hours before but coukd not change our seats, and my husband and I were travelling together and sat in separate seats in separate rows. This shocked me considering we booked it 8 months ago. Plane was good with T.V in back and in-flight entertainment. But disorganized at the airport and not able to sit together was ridiculous.",JetBlue,trip_advisor,['Responsiveness']
13194,Value with Minimal Issues!,We have travelled on this no frills Airline several times with little or no problems! Yes the seats are not very comfortable however good value for what you pay! Staff have always been friendly & efficient. We have gotten to our destination on time. Recommend booking early & go for the exit seat over the wings which has more leg room!,Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
13195,Not Getting What you paid for .,"I just got the phone with 3 advisers for Spirit. My issue is we do not like to fly with regular seats so I choose to fly with Spirit so that we can pay for better seats . I booked my flight it asked me to select my seat . I selected the exit row because the space is bigger, the total cost of the seats was 287.00 the man from spirit tried to tell me that I didn't pay for exit seats and all 3 of the representatives I spoke to said they would not do anything for me. I picked exit row 11 A,B,C roundtrip stopping once on the way home in Atlanta. From Atlanta to Orlando was the only time we actually sat in an exit row seat . There are 3 different models that fly for spirit and the diagram you choose your seat from did not reflect my seat selection . So I paid 287.00 for an average seat . All I was asking for was a refund for what i did not receive . Will not fly with them again.",SpiritAir,trip_advisor,['Responsiveness']
13196,Delta first class,"Don't waste your money on 1st class with Delta. Food served was the worst , inflight service almost non existent,old plane so seats no different to Economy. Very disappointing and would not recommend.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
13197,Exceptionally Affordable - You Get What You Pay For!,"Its an exceptional low cost airline! You save on costs, because you only pay for what you actually use. Be forewarned - next to nothing is included; but you can bring your own snacks and bottled beverage on the plane. The Staff is friendly and as efficient as any airline. If you just need to get from Point A to Point B, and don't need or want ""the frills"" (that - in my opinion - aren't all that spectacular on other airlines anyway) then this is the best way to go! It's not luxurious... but, it is a clean, safe, efficient, and professional airline. Much better than paying for options that we never use.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
13198,This time you have to blame the weather,"We got to O'Hare Airport in plenty of time and with only one carry-on, it was a breeze going through TSA and the boarding process. We boarded a Canadair Regional Jet CRJ-700 (twin-jet) (CRJ7). Everything came to a screeching stop, as we took off about 50 minutes late - 0657 hrs., instead of 0607 hrs., due to the weather and the de-icing of the airplane. We ended up arriving 26 minutes late. Oh, well, Mother Nature sure knows how to screw up flight schedules!",United,trip_advisor,['Reliability']
13199,Never ever book a flight with this Airline.....,"This is just a reminder to all customers, this Airline is crap... Not sure why they are in business or even not sued yet for crap they do to their customers who have already paid money for a flight....They will make everything your fault and take your money while being rude about it. It's an abusive airline stay away.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13200,Very Disappointed. ,Bought ticket to go to a funeral and wasn't informed until last minute that flight was canceled. Charged $300 extra for different flight.,SpiritAir,trip_advisor,['Reliability']
13201,Great flight,This flight to Toronto was great. It left a little late and I was counting on sufficient time to make my connection to Ottawa.,AirCanada,trip_advisor,['Reliability']
13202,Safe comfortable travel during Covid,"Only second flight since Covid and both were exemplary. Wasn’t sure what to expect. Read all the extensive measures taken for safety. Decided being on a delta plane was probably the safest, cleanest, most virus free place to be in the world. I was concerned the disinfectant smell would be overpowering but needn’t have worried. It was just pure clean air. Seating was thoughtful for safety blocking middle seats and in first class ( we were upgraded) the seat next to you if not traveling with a companion. Very well distanced and boarding back to front was very well thought out. Purell wipes were handed to each passenger upon boarding and social distancing was maintained well. A little bag of water and snack was handed to each person. No carts or beverage service. I missed this on our earlier flight but the lovely flight attendants came by on this trip and offered wine. This was such a welcome surprise! I also took note that every time a person used the restroom a flight attendant went in and cleaned and disinfected the restroom. Very well done delta. I have gone crazy not flying but now I have no fears at all and as soon as the UK and EU open their doors to Americans we will be up in the air again. Thank you Delta for being the best.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13203,Flying United to their Chicago hub can be comfortable and efficient,The on time 7:05 am departure on a flight that is not overbooked is a good start. It was a regional jet with adequate seating space. Flight was smooth and the cabin crew was courteous and provided pleasant refreshments. On time arrival at a nice terminal made for the flight to be a fine experience.,United,trip_advisor,['Responsiveness']
13204,"United Airlines, You Can't Make This Stuff Up","Headed to Ohio from home in New Mexico for birth of first grandchild. With assistance in planning from a very good OBGYN we booked two months in advanced, Tracked weather for a week prior to departure. Received notice from United Airlines on day prior and on date of departure that our flights were ""on schedule"". Up at 0300, arrived at airport in Hobbs, New Mexico at 0500; all is well. Small regional airport with only one carrier (United) and currently only one destination (Houston). But it is closest to home in Carlsbad and that home for us now! My wife and I boarded the plane at 0530 hours for 0600 departure; all is well. At 0610 we are directed to deplane due to two hour ""hold"" issued by Houston's, George Bush Int. Airport. Knowing we had a tight schedule and that the only flights from Hobbs are United, and that they only fly to Houston, we asked United ramp/gate attendant about options/alternate airports (i.e. Midland, El Paso, Roswell,Lubbock) that may have flights that do not have to pass thru Houston. She proudly informed me that ""this flight is going to Houston"" it will just be a short delay. Two hours later the same attendant announced that the ""hold"" in Houston was now a ""ground stop"" but not to worry, she had checked the radar in Houston and ""everything will be cleared-up in the next 30 minutes"". It is now 0835, if flight leaves in next 30 minutes, with calculated flight-time in mind, we will still miss our connecting flight. When I inquire about this situation where we may not be able to get to Columbus before our granddaughter arrives the same United attendant told us not to worry because all flights were being held-up so our connection would still be made. Been flying for 50 years, that just sounded wrong. At this time we asked to be re-booked out of another airport and was informed, once again, ""this flight is going to Houston"" and then she added ""and all connecting flights would be rescheduled"" and not to worry. An hour later the same attendant announced yet again that the ground stop in Houston was still in effect. At this time a passenger in front of me asked if he could drive to, and get on another United flight from, Lubbock or Midland, TX. ""I'm sorry sir, all of those flights are now full""; obviously the 20-30 passengers that hadn't trusted her earlier had re-booked themselves and left Hobbs over an hour ago. When I asked her what she could do to help me and my wife she replied, ""noting""; you will just have to wait here. Knowing that there were no other flights for today from Hobbs I asked about getting reservations for the next day, just in case she was wrong and this flight was not going o Houston today. ""Sorry, all flights for tomorrow are fully booked"". The guy sitting next to my wife stated as he was preparing to exit, ""yep, just booked the last seat for tomorrow myself; see ya"". When we asked if we could just cancel our flight and get our baggage off the plane the same attendant (clearly the one in charge) stated, ""well if you want to but we are not refunding your tickets because we haven't canceled this flight"". I explained to her that she obviously did not totally grasp the concept of ""flight"", that being an aircraft, in the air, headed toward a destination. I further tried to explain that the ""guarantees"" of a flight going to Houston were not realistic and that we really just needed to get to Columbus, Ohio, not Houston. I again asked, ""can you please check and see what is available from some other airport?"" ""I can not"" was all we got. By now a very nice TSA agent came over and in almost a whisper (as if somewhat intimidated by the United employee) stated, ""this happens all the time here"", and went on to suggest we call another airline and try El Paso or Roswell. We canceled. It took another hour for United to get us our luggage and four hours to drive to El Paso, TX where American Airlines had some lovely first class seats available and waiting to fly us to Columbus, Ohio. Long day but thanks to American Airlines we made it in time to see our son and daughter-in-law before she went into labor. Many of us on this site travel frequently and understand, you can't control the weather but that is no excuse for not trying to help your passengers. Not that it makes a real difference but I find it somewhat humorous now, we are actually United Airlines Elite Level Frequent Flyers. Safe trips to all and remember, life is much more entertaining when you travel and you really cannot make this stuff up.",United,trip_advisor,['Responsiveness']
13205,Meals on board,Told to share with seat mate when choice entree/meal was unavailable! Seat spacing was narrow. Will try other airlines when going to Dubai or ME.,AirCanada,trip_advisor,['Responsiveness']
13206,Took My Daughter to the WRONG CITY,"Don't ever fly frontier, they are the worst. Next to spirit today, my daughter's flight was on time to Orlando. And instead of them waiting to be next to the send, they decide to take my daughter all the way to Tampa to get gas with no telling them of when they're supposed to be back in. Orlando frontier needs to be paying for people's time and inconvenience. Not only that, but the tickets were bought altogether, and instead of them sitting them together in a Row they sit Them separately to make them pay to move their seats. How crooked can you be? Normally when you book seats on one credit card, they sit you together. Sometimes cheap is not the way to go. Because this is the type of service you get.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
13207,Majority of the employees have attitude towards customers.,I personally will never use JetBlue again. customers service talk to people like they are dogs. I rather pay extra!! I don’t even want my return flight with you guy’s,JetBlue,trip_advisor,['Responsiveness']
13208,"If you upgrade, you are a 2nd class passenger","I upgraded my flight at the airport and paid an extra $925 for the privilege. When I ordered fish from the menu, I was told they are out of fish...”what is your second choice?” Asked the flight attendant. When I told her, she said “we are out of this too”...now I was pissed. How come? I was the fifth passenger to be asked, and they are out of half the menu? She explained to me that because I upgraded, the first choice of food from the menu is for those who paid full fare in business class. Do you get it? $925 cannot qualify you for a piece of fish, or pasta On Air Canada business class! AND they apparently do not prepare for the possibility that someone will upgrade! What do you think? Something is fishy here...",AirCanada,trip_advisor,['Assurance']
13209,Never again,"A flight attendant told me that I shouldn’t have paid for my bags because they were personal items and not large enough to pay for. When I called for a refund, they said they couldn’t give me my money back. Not only will I never fly with them again, everyone should simply take their bags on the plane and never pay extra. Everyone does it, and if you pay ahead for extra bags, you’re throwing your money away. Absolutely terrible airline. I didn’t even mention the delay issues! Frontier is awful, and they lost my business indefinitely!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13210,It,"EMARATES Airline,Worst customer Service. I was attacked by two Supervisors Name Aref, and SAID Mansour, They said we are locals and we are above the law. This was the worst Experiance by far that I ever felt. I advice my Flew Americans not to ever deal with that airline. Their gate agents are disrespectful, unknowledgeable, and luck of professionalism.",Emirates,trip_advisor,['Assurance']
13211,Good Flight *Bonus Birthday Gift*!,"We flew into JFK (originally scheduled to fly into Miami) from the Bahamas just before Hurricane Dorian struck. We were lucky to get out in time! It was a much longer flight back to Los Angeles, but the airline made the adjustment for us for a safer way home. We weren't informed, but I was pleased with the decision. I just wish I would've gotten an email. I only knew we were transferring at a different airport when I went to check in the day before. The flight itself was pleasant. The crew was very accommodating. They had DirecTV in-flight and I free wi-fi. Somehow they knew I was flying on my birthday and made an announcement, which was very kind. I guess the crew didn't realize it earlier and said they would've offered me a birthday cocktail. I was fine with it, but as we went to depart the plane the same crew member handed me a bottle of wine and said happy birthday again. It was a very, very kind gesture and I appreciated it greatly.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13212,Amabilidad,"El viaje, tanto de ida como de vuelta, fue tranquilo y placentero a pesar de las escalas, gracias a la cordialidad y amabilidad de la tripulación.",Avianca,trip_advisor,['Tangibles']
13213,"Bad food, mixed review on help","The physical space in the plane was average. The flight staff was polite but all their responses repeated set statements. No matter what you asked, they repeated a pat sentence. There were movies and other on flight entertainment and the restrooms were clean. The food was just bad. On the flight home, they served a very odd pastry--weird hotpocket sort of thing--and it made me queasy for the remainder of the flight.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13214,Beware of the hidden charges!,"I was not aware of all of the hidden charges and was totally unprepared when I got to the airport. I had missed opening one of the emails that explained some of these charges, and found that I had to pay $10 for my boarding passes to be printed out! I also had to pay for my carryon, my checked bags, and you can't even get a cup of water during the flight without paying. Once I learned about all of the charges, I made sure to get my boarding pass on my phone, not expect any food or drink, and to travel light! The flight was fine, but the extra charges put me in a bad mood!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13215,Rude Service; Poor Communication; Highly Mismanaged,"Very rude employees. In Florida, they asked for volunteers to check their bags under the aircraft because there were ""too many carry-ons."" I didn't think much of that, but now I'm thinking, ""Hey! I paid extra to be able to carry on and avoid baggage claim!"" At the time, I was just being agreeable. They assured us we would not go to baggage claim to get our bags back. After exiting the aircraft, there was no sign of the bags. While trying to ask where my bag was, I was interrupted 3 times, with the lady's tone starting off rude and ending downright nasty. Allegiant doesn't deserve my money.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13216,Routine Flight,"Routine and comfortable flight. Left about 20 minutes late. 777 non stop to Vancouver. No issues. Food service was adequate and tasty. What did impress us on this flight was the coordination of a flight change with our connection to YYJ. We were notified just before gate arrival that we would now be on an earlier flight at 5:30 rather than the original 7:00 booked flight. Although we were a bit late arriving and with now a tighter connection, there was staff available at the top of the bridge to help direct us through Canada Immigration, hustle us to a bus to bypass security screening, and direct to our connection gate. Boarding passes were already printed and ready at the gate. Lots of people complain about AC, but this time they were great! Good flight and staff all around.",AirCanada,trip_advisor,['Responsiveness']
13217,Silver medallion status,"So this could be because of the changes to everything that recently happened but want to check here (I’ve tried searching and can’t find any answers so figured I’d check). I have the Delta Platinum American Express card. I hit my $25,000 in purchases on the card in 2023 granting me Silver Medallion for the next year (or so I thought). I had silver in January when I travelled to Puerto Vallarta (got a first class upgrade on the way there and C+ upgrade on the way home). Now when I login I am no longer silver medallion (and 1000 MQDs away from earning silver again). I get that I have to hit the 5,000 MQDs to get back to it for next year but am I wrong in thinking that since I earned it in 2023 for 2024 I should still have that status? I know silver medallion isn’t much, but I enjoy the sky priority check in and every flight I took with it I did get a free upgrade of some kind even if it was just to C+. And we’re flying to Seattle in a month and a half and would like to have the silver medallion for that flight for these reasons. If anyone has insight I’d appreciate it! Thanks",Delta,reddit,['Responsiveness']
13218,"Worst airline, worst customer service, would not recommend","Never will I fly spirit airlines again. Complete rip off and horrible online experience. Tried to cancel flight due to emergency, spent hours on the phone with customer service, only to give less than a quarter of our money back. Never have been able to use the promo code/credit provided. Complete waste of my time and energy. You suck spirit",SpiritAir,trip_advisor,['Responsiveness']
13219,Good flight from Rome to Washington,"Flight was good-boarded and left on schedule, landed exactly on time. This is a good flight to take to Washington because at the arrival hour, Dulles airport is practically deserted. So we whizzed through passport control. There is no separate Customs and nobody asked what we purchased abroad. Food was good, and service was good. Bags arrived promptly.",United,trip_advisor,"['Reliability', 'Assurance']"
13220,Peor servicio que he vivido en una aerolínea ,"Me cancelaron mi segundo vuelo cuando ya había llegado a mi conexión a Bogotá y automáticamente me reasignaron al siguiente día. El trámite para recibir compensación de hotel fue pésimo, el voucher que me dieron para transporte solo me alcanzó para llegar el hotel, mi equipaje de mano no fue encontrado (y estoy con fe de que me llegará a mi destino final en Miami mañana), su excusa fue que el vuelo se canceló por condiciones meteorológicas pero eso no fue cierto, el clima estaba perfecto en Bogotá y en Miami, y mi vuelo fue el único hacia Miami que fue cancelado en este día. Y sin hablar del servicio a bordo, fue un vuelo internacional de 6 horas y ni agua ofrecieron. Incómodo todo desde el inicio pero el final fue lo peor.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13221,No problem flight,Took off on time. Landed on time. Enjoyed the soft drink on board. Plane clean. Staff efficient.good ride no problem. No problems checking in. Luggage came out pretty quickly.,AirCanada,trip_advisor,['Responsiveness']
13222,Never fly with them again,I will give a zero if I can ! Hundred of people wait in line for ticket and bagged . Ticket counter staff don’t know anything. Spent 70 minutes for the ticket and finally missed the fly,SpiritAir,trip_advisor,['Responsiveness']
13223,its getting ridiculous,"no carry on allowed, checked luggage fee is $30, crammed in like sheep. Delayed flights, no power to the outlet under the seat. I see no reason to fly United. If Boise could get more airlines to use it's airport, I would never use United again.",United,trip_advisor,['Responsiveness']
13224,"Horrible Experience, rude and unhelpful staff","My original flight was delayed due to bad weather, and while I understand this happens and that the weather was out of their control, Delta help staff was incredibly rude when it came to getting my connecting flight rebooked. Not only did they not help all that much getting the flight rebooked, they also claimed that they ""don't provide hotels for bad weather"" so me and my husband had to pay for our own hotel for the night. However, another couple that was on our same trip and the same flight that got delayed and also missed the connecting flight not only got their hotel paid for, but also provided a taxi to and from the airport. I have no idea why me and my husband were treated so differently than this other couple but it is absolutely disgusting. After that we had numerous other issues pop up as the rebooked flight included 2 layovers and every time we needed help the staff was rude and condescending. Finally, when it was time for our connecting international flight, there was another issue and the staff was once again not helpful and we stood in line to be helped and we were flat-out ignored while multiple other customers were helped. We did not get helped until an older lady behind us stood up for us and demanded that we be helped. Then to top it off, when we finally landed one of our bags was delayed, and even though we were abroad for 17 days, the bag never made it to us and just kept going from airport to airport but never making it to our hotel, and on top of that, I filed a claim for reimbursement for 17 days worth of clothes, the hotel, and the ubers we had to take to get the clothes and I still haven't heard back on our reimbursement claim even though it has been over a month. I will never ever fly with this company again because the awful treatment me and my husband received was beyond disgusting and I can only think that we were treated so differently than this other couple either because we are much younger and so they were treating us as not a priority because we are college students or because me and my husband are an interracial couple. Regardless though, this treatment was absolutely unacceptable.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13225,"Remember that, in the end, we're all just cattle... (DAL3855 DTW->HPN 4/19/24)","First, a caveat... there is a portion of this nightmare that was beyond Delta's control. That being said, this could have been handled far, FAR better than it was. I was flying home from NOLA (MSY) and my connection was through DTW. Made it from MSY to DTW with zero issues other than the text alerts that my departure time had been moved from 9:20pm to 10:00pm and eventually 10:45pm. No indication of why, just that it had been moved. Get to DTW and talked to a gate agent to find out it was a crew problem - the crew that was supposed to fly the plane was going to arrive late so our flight was delayed. At this point, I'm disappointed, but also know that this sort of thing happens. Also sucks for my wife who is picking me up from the airport, but we'll get through it. We eventually board and take off a few minutes before the later rescheduled time (10:39 vs 10:45). Flight goes relatively well and I notice via FlightAware that the pilot has been pushing the speed a bit so I'm happier. We start our descent. We're on our way down. I'm familiar enough with the sound changes of a landing to know that we're getting pretty close to the ground. And then we're pulling up. After a few minutes, the pilot comes on and says something about ground minimums and that we're going to circle for 30 minutes and try again. Well crap. We circle for 30 minutes and the second attempt gets aborted even sooner. We quickly climb over 10,000ft and the pilot informs us that we'll be unable to land in HPN tonight and we're being rerouted back to DTW. Not to any of the major NYC airports. Or something close to HPN. Nope, we're flying the 90 minutes back to DTW. Fortunately, WiFi was back on so I could text my wife and tell her to go home. We finally land in DTW around 2:15am. We're told by the gate agents that it was due to low cloud cover and the ILS being down in White Plains (that's the part that wasn't Delta's fault). They also said that the plane we just got off of would be the same plane we'd use with a 7:00am departure to try to go back. With boarding starting at 6:30am and it already being past 3:00am, that means less than 3 hours of sleep. It ended up being even less than that because the gate across the hall started up with outbound flight announcements at 4:30am. And while hotel vouchers were offered, it was also suggested that we ""stay close"" so that we can get out quickly in the morning. We did get meal vouchers. A whole $12 per person. Go ahead, try to get any kind of food approaching a meal for $12 or less in an airport. Granted, everything was closed until at least 5:00am anyway so it's not like we could actually get anything for a while. We did finally board, did finally take off (15 minutes late), did get all the way to White Plains, only to have the exact same issue. I mean, it's not like anyone could have radioed ahead and checked to see if the ILS had been fixed or if the weather had cleared. That would be too easy. Instead, let's fly a plane full of passengers down and take a look. So, we got diverted. Fortunately, this time, it was just to Albany International (ALB). We were told that we were going to ""wait there until the weather cleared"". We had the option of getting off the plane and would be able to reboard once they were ready to try again. As we're getting off though, the gate agents hadn't been told that. They were under the impression that everyone leaving the plane was finding their own way home from there. After that confusion cleared up, we asked for any kind of an ETA or information about what the plan was. We got back a whole lot of ""I don't know"" and ""your options are wait or find your own way home"". At this point, I had completely lost all faith in Delta's ability to get me safely to my final destination. Fortunately, my wife was comfortable driving up to the Albany area so I abandoned the balance of my flight. She arrived a couple hours later and we drove home. Yes, I'm bitter. Yes, I'm upset. And yes, I know that Delta will never do anything to make any of this better. As I said in my title... we're all just cattle to them. DTW->HPN->DTW: [ URL DTW->HPN->ALB: [ URL Never saw a follow-up for the ALB->HPN. Have to assume the other passengers got there at some point.",Delta,reddit,"['Responsiveness', 'Assurance']"
13226,What you get for the money,"For the money it's an okay flight. The seats are smaller than Spirit (which I fly regularly to MT), but the flight was on time. It's a short flight so it works for me.",Allegiant,trip_advisor,['Reliability']
13227,Day flight with a baby .... food did not impress,"We usually fly Emirates and this time was different as we were taking our 10month old to meet family in South Africa. Choosing a Day departure from Manchester to ease babies travel. Initially the head steward was very polite and friendly putting us at ease. I think he had a newly qualified crew on the Airbus 380... sitting in seat 52 with a prebooked sky-cot couldn't have chosen a worse seat! Right by the kitchen... the 1st meal was ok and we were offered a Ellas kitchen pouch for the baby. When the lights went down for a sleep that's where the worst part started, the skycot is right under a TV screen, not ideal for little ones to sleep, and our seat right by the weighted curtain which was continually opened and slapped against my hubbys legs causing a bruise... and with every open the light would shine into your eyes as if being under interrogation! The 2nd meal was a measly sandwich nothing much to write about. Oh and to add the stewardess in the gantry (who had been reprimanded a few times during the flight) really had her nose out of joint, with all the banging and slamming of food trolleys... so no sleep or rest. The 2nd part was not much better as we had the same seats the food again a sandwich and some mediocre meal..but we we're all exhausted by this time that we merley picked at the meals and not even an offer of a meal for the baby at either serving! Change of seats on the return flight to row 42 away from the kitchen, the skycot again under a screen and medicore meals on both return flights and eventually on the Dubai UK leg I asked for some babyfood as ended up sharing my meal with him... to which never arrived! The seats in the A380 are ok and a little bigger than Boeing with a little more leg room. The loos are up a few stairs which is tricky when having to take baby up for a change. There is no option of premium Economy upgrade which is unfortunate. Maybe bring back the eye masks to try help passangers get some rest! Overall, not overlly impressed and as these are generally the cheapest flights to SA, I will look into other possible flights gping forward as I believe their standard has dropped.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13228,Early gate leave - no announcement,"We had two traveleing women. The flight announced a 57 minute delay to board at 4:15PM. Our team used the rest room, went to get a snack and arrived at the gate at 3:55 and the gate was closed, boarded and gone. OK - our fault, we thought Frontier knew they were late by 57 minutes, yes we left the gate, but got back in time for their text, emailed and announced new boarding time. Frontier would not accomodate a new flight, not provide any credit or refund. Wow. Never again.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
13229,Mechanical Defects from hell,"This was the worst flight ever. I have been a loyal Delta Customer for several years, but this experience has shaken that loyalty. To make matters worse, our flight from Greensboro to San Juan at the beginning of our vacation was delayed due to a mechanical problem as well. Even though we were able to race to the gate in Atlanta arriving about 5 minutes after the scheduled time for departure, Delta did not hold the flight for us or any other passengers making the connection. We missed the connecting flight in Atlanta and were rerouted to San Juan via JFK in NYC!!! Instead of arriving at 2 in the afternoon, we arrived at 8 PM at night missing a half day of our vacation. But back to the awful experience of Flight 599 that was scheduled to leave San Juan at 3:20 in the afternoon on 2/29/20. We boarded the plane on time. Then people noticed a liquid dripping from the right wing. Soon thereafter the pilot came on the intercom and explained that there is a value under each wing that is used to drain water from fuel tanks. He said, ""Nothing to worry about, Water is heavier than fuel oil and migrates to the bottom of the tank. "" However, a short while later, we were told that they decided to drain the fuel in the right wing and transfer it to the left wing. This process created a small risk of fire so we had to exit the plane. So we all exited this big plane which took about 25 minutes. As we crowded against the windows in the concourse, we saw men in hazmat suits and fire engines around the plane. It did not look good. More time went by and we were told that the valve was broken and needed to be replaced. Some people used their phones to try and book alternative flights with little success. Friends with whom we were traveling were able to book a later flight from Atlanta to Greensboro when it became obvious that we would not make the original connecting flight. I tried but was unable to rebook our Atlanta connecting flight. As it was getting close to dinner time, snacks and drinks were brought out for us. This seemed like a good idea at the time but in hindsight, it was not. About 6:30 or 7 PM we were told that there was not a replacement valve in San Juan. One would have to be flown over from Atlanta. about a 3 hour flight. Our estimated time of departure at that point was maybe 10 PM. They then brought out sandwiches, but we were never offered a meal voucher. I, like many people, had eaten too many unhealthy snacks. I wish we were offered the sandwiches or a meal voucher initially. The pilot was very gracious and apologetic. He did his best to keep us informed. About 8 or 8:30 PM he told us that his crew's time was up and a whole new crew had to be found and flown from Atlanta to San Juan. He strongly encouraged us to stay with the flight. Although some people were rebooking flights for the next day. The pilot assured us that many people would greet the plane in Atlanta and have connecting flights information and, if necessary, hotel vouchers for us. The new expected time of departure became 12:30 am Sunday morning. While waiting for our flight to depart, I was able to book a flight from Atlanta to Greensboro Sunday morning at 8:30 am. We were upgraded to first class which we appreciated. We didn't depart San Juan until after 1 am Sunday morning. When we arrived in Atlanta there was one person at the gate. It was about 4:30 am. She was surly and worthless. She knew nothing about connecting flights or hotel vouchers. All she could tell all of us was ""go to the front of the airport."" I have transferred planes in Atlanta numerous time, but I have never checked in at Atlanta, like most of the people on our plane. I did not know how to find ""the front of the airport."" She could have said to ride the train to a certain stop, but NO"" all she said was ""Go to the front of the airport."" I was not familiar with that term. She answered no questions. So we, along with everyone else, got on the tram and rode it to the last stop. As we took the escalator up, we realized we were leaving the security area. When we found the Delta counter it was about 5 am. There were, I think, three staff people behind the counter. Since we were in ""Comfort+ seats"" on the fight to Atlanta, we were one of the first to arrive at the counter. They knew nothing about our flight's delay. They were totally unprepared to be inundated by a host of upset customers. They knew nothing about hotel vouchers. They didn't know which hotels in the area would accept vouchers. They had to call their supervisor. The bottom line was they strongly discouraged us from asking for a hotel voucher. They could not give us meal vouchers. So what we had been told would await us in Atlanta did not happen. Delta really let us down. So we got our boarding passes for the 8:30 am flight to Greensboro. We had to stand in lines to go through security at about 5:30 am on little or no sleep. That was no fun at all. But we finally made it back to Greensboro safe and sound. But very disgruntled with Delta.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13230,Winter Storm = no flights for days = almost died trying to figure it out....,"I wanted to NOT be booked for same day due to the storm,, but no one listened to us. UA filled the flights while we waited for their rebooted canceled flight. Then we would have had to miss 2 more days of work! Refund? Voucher you say? For a flight we never even took? NOPE. While the other airlines they booked us on answers their phone right away that night, UA had a two hour wait. Never will fly UA again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13231,Not my Fav,"I was looking forward to our trip. This was my first SW Airlines flight. Pro's: pricing was good, flight schedule options were good, snacks were average Con's: I do NOT like the non assigned seating. I didn't know that even though the seats were not assigned, you do get assigned a boarding order and that can present a lot of problems not only with where you sit but whether or not you can sit with the person you are flying with. I also thought that compared to other airlines, the seats were too close together to be comfortable for most people.",SouthWest,trip_advisor,['Responsiveness']
13232,Need to have more polite inflight staff,We often fly Emirates as frequent flyers they have always taken utmost care of us as frequent flyers. I wish the airline continues to cater to wide variety of people across the Globe. Wish the in flight staff is more courteous sometimes it is evident (brag) in their actions that they work Emirates (need to know that they work for emirates not own it). Respecting customers or trying to understand them is always important!,Emirates,trip_advisor,"['Assurance', 'Empathy']"
13233,The Worst Airline that Cancels at last minute with No Refunds nor Accommodations,"The Worst Airline!! Do NOT book with them!!!!! They canceled my flight same day as departure. They did NOT rebook me, nor provide accommodations for expenses incurred from their neglect. No hotel, transportation voucher, food voucher or even tried to book different airline. Left my family with out any accommodations or apologies. No phone number to contact. Had to use chat feature which wasn't any help. Filed a complaint and still didn't get any assistance but a promise to refund in 7 business days via email. A whole waisted mess of an airline.",FrontierAirlines,trip_advisor,['Responsiveness']
13234,Customer Service,We were forced to cancel our trip do to a medical emergency regarding our 4 year old. Frontier refused to reimburs us even though our dr filled out their form showing it was unsafe for us to fly. Frontier own website states they will reimburse for serious medical reasons and death however in our case they elected yo choose greed over compassion. We also asked them to forfeit the miles so we could submit a claim to our travel insurance instead for reimbursement and they declined that as well. I will NEVER book with this airline again! Terrible customer service and compassion and unsafe practices.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
13235,Dishonest to frequent flyers.,"After years of flying over 100 flights a year as a Diamond Medallion Member with Delta I am moving away. I remained very loyal to Delta to build status for their perks. What they do NOT tell you: You cannot upgrade to Business, Premium, or First class on any international flights! You are allowed on other Airlines as a frequent flyer if seats are available. You can upgrade on regional flights if there are seats available, but over the past few years they have no clear reason for not upgrading you on regional flights to first class. You can be #1 on the list to upgrade and be completely skipped over with no explanation. AND here is the worst... when you reach Higher status you are awarded perk choices like gift certificates, regional upgrades, and the highest coveted, global upgrades. WHAT THEY DO NOT TELL YOU IS THAT YOU CANNOT BOOK GLOBAL UPGRADES DUE TO DELTA WANTING TO SELL ALL THEIR FIRST CLASS SEATS FIRST! YOU CAN ONLY BE PUT ON A WAIT LIST ALL THE WAY UP TO THE DAY YOU FLY TO SEE IF THERE MAY BE A SEAT LEFTOVER AND THEN THEY WILL ALLOW YOU TO UTILIZE YOUR GLOBAL UPGRADE CERTIFICATE. You are also not allowed to use Skymiles along with your Global Upgrade certificate which would allow you to cancel if your upgrade did not come through. Therefore, you are stuck in a very uncomfortable seat for a very long flight. You remain loyal to a company only to have them scam you in the end. I moved from United to Delta due to on time performance, but I feel Delta is is pulling a bait and switch. Switching airlines again.",Delta,trip_advisor,['Assurance']
13236,2 4 2 - more economy than premium ,2 4 2 in premium economy is way more economy than premium. Too tight for the $. Stick with a 2 3 2 provider like qantas.,Delta,trip_advisor,['Tangibles']
13237,Pleasantly  Surprised,"This is the first time i've flown with Southwest and i'm happy to say this will definetley not be my last. I was a little skeptical at first, I had never flown with an airline that didnt give you assigned seating. We checked in about 24 hours before the flight and got a pretty decent Group # assigned. We arrived at the gate and were a little confused on how that worked. Once they started boarding people started lining up according to their group assignment. It does take some communicating with the other passengers to figure out if you are before or after them. They don't really have entertainement like some of the other airliners but Other than that we had a very nice flight. Just bring your own entertainment and you'll be just fine.We even arrived about half an hour earlier than expected which is a plus.",SouthWest,trip_advisor,['Responsiveness']
13238,I don’t recommend it!,"My first time booking plane tickets with Spirit Airlines and we have had the worst experience. Our flight was canceled twice and the treatment was fatal. They told us the first time we were about to board the plane and the next day we did all the registration, we asked if they were going to cancel it and they said no. A few minutes later, already at the gate, our flight was canceled again. They only refunded us for the tickets, but we lost everything we had already booked for our vacation. I will not book with Spirit again and I do not recommend it. Very disorganized. very upset",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13239,Delta Airlines Terrific,"Flight attendants well trained, personable and efficiently performed duties as needed. Aircraft was clean. Gate times were on time. All in all, a wonderful experience.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13240,Good Customer service,The Flight Attendants were attentive during the entire 12 hour journey. There plenty of food and snacks served during the entire flight,AirCanada,trip_advisor,['Assurance']
13241,Really Improved their Customer Service,"Recently flown on United. I've got to say they customer service is really improving. On the flight not only the flight attendants but the captain thanked us several times and it was sincere. Easy flight, a little delay due to weather but got us to our destination on time.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13242,Can not get a response,"In light of the recent Corona virus scare, I have been trying to contact them to change and or cancel my flights to Orlando. I had 2 different itineraries so i went ahead and cancelled one based on the email received from CEO Maury Gallagher on March 8th. When I cancelled I received a travel voucher for $17.50!! This is disgraceful and I'm not sure what to do on the 2nd Itinerary. We were supposed to fly out on Sunday and it is now Friday before. I can't get through on the phone number listed and emails I sent are still unanswered. This is my first and definitely the LAST time I will use Allegiant!!",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
13243,Flight to Florida,Cheap flight to Florida. The only complaint I have about Allegiant is that they charge you extra for everything - a carry on in the over head bin ($20 each way if you do it beforehand) and a checked bag ($40 each way if you do it beforehand). They do serve drinks and food on board. If you purchase on board you can only pay with a card no cash. Tiny but cheap and simple.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13244,Huge lines in Venice airport and they damage my checked luggage,"They damaged my checked luggage very badly so it was useless (the bars were bent) that I couldn't roll the suitcase at all at my destination (the handle wouldn't come up) . It was with such a force that the bag must have dropped in an odd way to cause the two bars across the length of the suitcase to bent. It was obviously the negligence of the loading staff. After I filed the case, they agree to give me $50 for the damage (although my suitcase was a few years old but it was a designers suitcase). Finally, I was compensated with $100 plus the shipping cost and the shipping materials.",AirCanada,trip_advisor,['Tangibles']
13245,Good flight,"When I fly I usually fly JetBlue. I have no complaints with the airline. I use most of my points from JetBlue to purchase airfare. I love the free movies, it makes the flight time seem shorter than it is.",JetBlue,trip_advisor,['NA']
13246,Excelente atencion por parte de la tripulación y personal en tierra,"Todo muy bien, no tengo quejas gracias, el personal en tierra muy amable y dispuesto a colaborar y ayudar con nuestras dudas, y el personal de vuelo muy atento y amable tambien, gracias Avianca",Avianca,trip_advisor,['Assurance']
13247,Flight to Kansas City,This was the 1st time I have flown since Covid-19 and Spirit went above and beyond to make it a safe and fun flight.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13248,Upgrade Wife’s Coach Ticket With Points,Can I use points in my account to upgrade wife’s ticket if we aren’t on same reservation or flying together?,Emirates,reddit,['Assurance']
13249,Nightmare experience,"Please try to avoid flying with Avianca if possible. Where do I start.. 4 cancelled flights in 3 days, no communication with customers on reasons for delay etc, we spent the first night on the floor of the airport with no offer of a hotel, then spend the entire next day waiting for planes that were apparently coming that never showed. Watching some of the locals riot at the staff and smashing the check in computer screen, ripping the mouse out of the wall and snapping the keyboard on the bench was a scary experience. It's hard to put the pain of the experience into words I just would never like to see another human go through an experience like this.",Avianca,trip_advisor,['Responsiveness']
13250,DD,Both flights coming and going were both delayed. Both Boston and Rdu weather was fine as well as NY .. I heard weather then mechanical and then weather again but couldn’t understand when weather radar not showing major weather over RDUor NY or Boston....,JetBlue,trip_advisor,['Reliability']
13251,JetBlue Vacation is not reliable or accountable for their mistakes!!,"I made a reservation for two ocean room suites and the hotel gave me two partial ocean views. Jet blue accepted their response saying that I probably didn’t think the ocean view was enough view, when in fact they told me that they only had partial ocean view and ocean front. JetBlue did not investigate enough to determine Macao Beach is scamming their customers.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13252,Cancellation of our flight without informing us,"We were traveling as couple from Dubai to Thailand on 3rd July. We checked in in into the airport, checked in our baggage but at the counter, we were told that our seats have been given to other people cause they ‘overbooked’ the plane. Also to mention, they didn’t even pre inform us before giving our seats to someone else. We had to find it our ourselves upon check in. We had planned our whole trip months ago and emirates ruined our start of vacation. They insisted we take the flight next day and tried to convince us as if it was so normal. The supervisor at the moment was so rude and cold and told us to either take the next day flight or just not fly. Can’t believe this airlines is considered the best airlines in the world.",Emirates,trip_advisor,['Responsiveness']
13253,Terrible experience on Emirates Glasgow to Dubai EK028 flight,"Emirates seems to have been getting worse recently, and our most recent trip will certainly be our last with this company. The flight was delayed by almost an hour with no cabin service of any kind during that time. Once we took off, the cabin attendants did not attend to the passengers. Most of the cabin staff seemed to spend time giggling and chatting in the galley and the service was brusque, bordering on rude. The food and drink provision was the bare minimum, and we had to stop the attendant from moving on before serving us drinks, and they were finally served without a smile or any manners. We've had much better service on short haul KLM flights. The toilets on this 6 hour long flight soon ran out of toilet paper, but even when the cabin staff were informed, they did nothing and continued to chat and giggle in the galley. From about one hour into the flight, a gang of young people in their 20s started to have a party in the row of seats in front of us, chatting loudly, drinking, laughing and kissing and groping one another. This bothered many of the other passengers around them, but the cabin attendants did nothing except continue to serve them more drinks, and occasionally laugh and giggle along with them. At one point, 6 people were giggling and cavorting in the middle row of seats designed for four. Is this safe in an airliner of over 400 people? This seems to be a growing trend on the Glasgow to Dubai flight, and the lack of care was disgusting behaviour from the poorly trained and unmotivated cabin staff. We'll never use Emirates again.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13254,Desastre,"Viaje en esta aerolínea porque me dijeron que era mejor que otras (copa, LATAM), pero la verdad deja mucho que desear. Aviones muy viejos que no tienen entretenimiento solo una pantalla cada tantos asientos, servicio de catering insuficiente y malo, atención de la tripulación lamentable. En este aspecto quiero señalar que en aeropuerto de Montevideo no hicieron la salvedad que tengo una discapacidad, lo que generó inconveniente con mi auxilio (andador)el cual me piden que Lo despache con el equipaje. Cuando llego mi primer escala el maletero no sabe porque debe ir a retirar mi andador, además no había manguera para descender del avión, por lo que tuvieron que bajar me por escalera con la silla de ruedas con la ayuda de 4 personas. Eso paso porque en el check in no avisaron como es debido. Ahora estoy en Punta Cana disfrutando espero que estos problemas se solucionen a mi regreso. Igual no recomendaría a avianca",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
13255,What a Mickey mouse airline,"Get a message on Sunday to be at DIA 3 hours before 1030am fly to find d out at check in flt delayed. Then the text comes thru when on shuttle to airport at 720am. The frontier staff had no idea why Sure the fly was cheap so I guess you get what you pay for, inconvenience, poor customer service. Coming out of BWI my luggage claim was BLANK when I questioned it I was told he would talk with his supvr.",FrontierAirlines,trip_advisor,['Responsiveness']
13256,Southwest City Suspensions 8/4/24,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
13257,Using an unfull duffle bag as personal item?,"Hi, I was planning on taking alegiant for an overnight stay and don't need much space. I have a duffle bag that is larger than the dimensions mentioned for personal bag, but since it is all soft sides and wont be full I know it will easily fit in their measurement box. Will they charge extra for this if it still clearly fits in the personal item box?",Allegiant,reddit,['Responsiveness']
13258,Do Not Book with JetBlue Vacations- Divi Resort Barbados,"What ever you do, DO NOT BOOK WITH JETBLUE VACATIONS. The airline is great but the vacation service is the worse. The partner resorts they advertise are the worse. Stay at Divi Resort in Barbados and the room was filthy, the furniture and the bed was worn out visible dirt all over the furniture. I complained immediately to management and email Divi Resort and Jetblue right away. I ended up staying somewhere else. The resort said they could not refund because I book through Expedia which was incorrect. Jetblue said the resort did not feel I was due refund and offered a $50 credit. That was not the truth as I had email communication from Divi Resort. Beware of Jetblue Vacations and Divi Resorts.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13259,Good flights  one hour late,We boarded on time and departure time came and went with no information from the pilots or flight attendants. Approximately 10 minutes after departure time the Captain made an announcement that we had a mechanical issue with the aircraft’s water system. The issues was resolved and we departed about an hour late. The flight was uneventful and the cabin crew was very accommodating. I would recommend Allegiant for a future flight.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13260,Major Delays?!?!?!,"I have flown this airline before and didn't have any issues. This trip, however, was full of delays. I'm not sure why though because they didn't make any announcements about the delays. Some information would be helpful people!! Then add on that you have to PAY FOR A CARRY-ON BAG!!!! Say what? I know they have low prices, but you end up paying about the same because you have to pay for something that is FREE on ALL OTHER AIRLINES!!!!!!!!!!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
13261,The worst discount airline in America,"This is my 2nd time flying frontier and frontier has failed to deliver 100% of the time. During our latest experience, we arrived to the Cancun airport 3 hours prior to departure. There was some kind of Frontier issue where it took extremely long time to check in and get the boarding pass. We stood in line for 5 hours total before receiving our boarding pass with hundreds of other frontier passengers. During this whole time, there were zero communication from the counter agents as to what is the issue. Furthermore, we paid for the premium seat selection which we didn’t get. Someone sat in those seats and refused to move and the flight crew was no help. Do yourself a favor, no matter how low the based price appears to be(before adding any checked bags), it doesn’t overcome the poor reliability, extremely delay, last minute cancellation and customer service of this airline. Look elsewhere.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13262,Uniteds trash,"Every time I fly united they are delayed. not sure how that’s possible because I’ve flown them quite a few times. For an airline that charges you for everything they possibly can you would think they would make up for it in airline quality, customer service, timeliness, or at least one of those...but no. They suck don’t fly them. My flight has been delayed for 40 mins now with no update on when we are leaving as I type this...it was only supposed to be an hour and a half flying anyways so this is ridiculous",United,trip_advisor,['Responsiveness']
13263,regularidad,"Buena atención de todo el personal. el servicio de lunch muy pobre, si uno quiere consumeir algo tiene que comprarlo.",Avianca,trip_advisor,['Tangibles']
13264,47th Birthday Celebration in Vegas,"My spirit flight was amazing! The airbus was very, very clean coming from Atlanta. My family & I were able to sit comfortably together. Social distancing was exercised. Both pilots to/from Vegas got us there in a smooth transition. Neither route was bumpy. No flight delays. ATL-Vegas 01/06-01/09. Thanks Spirit!",SpiritAir,trip_advisor,"['Reliability', 'Assurance']"
13265,Karen stewardess’s,"Garbage experience every step of the way. From POS app that doesn’t work, to delayed flight, to mechanical issues delaying flight further, to the Karen flight attendants who get off on denying the most modest comforts for no reason at all.. ie letting me move to an entirely open row because it’s an “upgrade” so they’ll just leave that row empty the whole flight. Even worse than Spirit. Just pay a little more for a better experience, it’s worth it",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13266,Leaving the family,I have been home for a month taking care of my dad while he recuperated from prostate surgery. What’s the longest time I have been home since I graduated high school. I enjoyed sitting and talking to my parents each day and having dinner and catering to them as if they were my own kids. I was sad to leave because I have grown accustomed to seeing them every day. The weatherhead got down to single digits and I was freezing my butt off so I came back home to Washington DC. Flight was OK it was just a little late and I was tired but even with flight delays I get home at a decent hour which is 1 AM. And I am happy to be back. I miss my pairs though. 😘,SouthWest,trip_advisor,['Responsiveness']
13267,Air Canada: Our National Embarrassment ,Air Canada: our national embarrassment. Dinner: barely edible. Breakfast: yoghurt and sugar bread. Snacks: a paltry bag of pretzels. Leg room: a hobbit would complain. Ads in the in-flight entertainment system: constant and unbearable. Prices: manipulative and expensive. Passenger lounge: unavailable unless you pay extra. Overall experience: unforgettable in the worst way.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13268,"Not just the worst airline ever, maybe the worst company / customer service ever!","Do not ever book a flight with this airline. God help you if you need to change anything on their web site and I can promise you that you will never reach anyone on the phone. Hands down the worst run company on every level. Their customer service makes Comcast look good. If by some miracle you do book a flight and actually go on it, you then get the pleasure of having to pay for a seat, personal bag, carry-on etc. At least the seats are stacked on top of each other with 4 inches of leg room and built out of stone so you have that going for you. I promise you, no cheap fare is worth dealing with these guys",FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
13269,Good trip but could improve,"On time, good seats, snacks, entertainment (good if you go with children). Could improve: paid my checked luggage on line before trip, but didn’t receive any payment confirmation although in bank account it was charged, would appreciate airline confirmation. Don’t know why I could not print bag tag at kiosk and just drop luggage. I don’t know if there is, but I couldn’t buy under the same booking reference a non checked bag ticket for my kids and a bag included ticket for me. In general, I recommend it and will fly again with jetBlue",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
13270,Ridiculous,Canceled a reservation a few hours after the 24 hour period and they wouldn't even give me half a refund or anything.,Allegiant,trip_advisor,['NA']
13271,Left the gate on time,"Left the gate on time would be first, Second the flight crew was very nice and observant, checking for oversized carry on bags. Some people try to bring on way to many bags so they don't have to check. We arrived on time and once I got to baggage claim the wait was less than a minute..",Delta,trip_advisor,['Responsiveness']
13272,Short on certain meals and juices,once again the airline failed to meet the expectations expected of its service.... requests fall on deaf ear on cabin crew ..... good thing was its punctuality and prompt baggage arrivals,Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
13273,Downhill fast,"I used to like Frontier but now they nickel and dime you like crazy and the seat space has gotten smaller. However, the last 5 times I have flown with them (different fights, different times) there has been an issue ranging from huge delays, charging $90 for a personal item that fit in the box except for a roller wheel, to rude flight attendants to change of selected flights. Recently on the above flight mentioned, there were 9 of us, some from Colorado and some from Florida going to Mexico. We all booked via Frontier. We specifically select our flights so that we leave home and leave the resort at reasonable times of the day and arrive about the same time as everyone else. All NINE of the flights (again, different days, different flights and departing different locations) have had time changes. I do not want to leave our resort in Mexico at 4:00 a.m. in the morning to get to the airport because Frontier changed my flight. Once in awhile I could understand but both of my outbound and incoming flights were changed as well as everyone else's. Why do they even post times if they are going to continually change them. I will never refer anyone to Frontier again nor will I fly Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
13274,Delta Comfort Class,"Our flight going out was very good, I really recommend Comfort class because you're in the front of the plane you have a little bit of extra room. On our return flight the stewardess that waited on us was rude and bordered on belligerent. I asked for a gin and tonic and she again got even ruder.",Delta,trip_advisor,['Assurance']
13275,Horrible Customer Service and Flight attendant not wearing mandatory mask,"Was having trouble checking my carry on by my phone, Explained to the very rude lady, so instead of helping she charged me $50. that's how my trip started at 4:30AM. Then coming back made me change my mask to one of theirs and said I had to wear it the entire trip, however..... half way through the flight the flight attendant, sitting 2 inches away from another flight attendant took his mask off for the rest of the flight as he was sneezing the entire time. I was in the front row and have pictures. practice what you preach. Went from Indy to Clearwater not happy and from Clearwater to Indy hoping not to get sick",Allegiant,trip_advisor,['Responsiveness']
13276,Pésimo espacio ,"Pésimo Avianca y taca el espacio es tan reducido ahora que una persona de peso y talla normal no cabe cómodamente, el colmo que una azafata esté sentada en la puerta del baño mientras es utilizado (que denigrante) de verdad peor que spirit y spirit cobra la mitad uno ya sabe que esperar jamás viajo por avianca de nuevo no vale la pena",Avianca,trip_advisor,['Tangibles']
13277,Delays and more delays,Flew on air Canada Rouge. Delayed from sat morning planned arrival 1230am. Till Tuesday 230am. Delayed leaving on rebooked flight 1 hr then on first connection 2 hrs. Delayed 2nd connection 2 hrs . Returning flight cancelled then rebooked for 10 that night. Delayed on both connections. Arrived 24 hrs delayed. Had to do 2 overnights. No explanation other than flights cancelled. Will never fly Rouge again.,AirCanada,trip_advisor,['Reliability']
13278,Premium Economy Upgrade,"Premium Economy is not worth the upgrade. They are regular and uncomfortable seats. We had 7A,7B waste of $500. The seats were so bad we upgraded to First Class on our return flights. We will never fly this airline again. They hold all the seats close to the front to charge you for them. Then when you get on the plane, their empty, then they ask you, would you like to move to one of the available seats. AA first class treat us much better. We had to ask for almost everything we needed. Also in First Class you have to pay to watch anything on the tv screens as with AA u just plug your headphones in and watch. We will never ride United again even if its free.",United,trip_advisor,['Tangibles']
13279,Customer service is dead,My partner had a seizure at the Seattle airport when we were trying to check in for our trip which made it so we could not make the flight in time. The spirit staff played helpless and referred me to an 800 number that gave me the runaround with a robot until it hung up on me. In the end the lady at the airport tried to upsell me on new tickets. This is a horrible company that will not help you should problems arise. Don’t waste your money like I did.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13280,Abysmal service,"Southwest Airlines put my entire family through a horrible ordeal. On our way back from a family trip, many flights were delayed due to the weather. My family patiently waited at our gate for hours before abruptly receiving news that our flight was cancelled because a plane never came to our gate. We were then thankfully transferred to another flight, which was promptly cancelled because there was no pilot. We are now stranded at an airport far from home past midnight and were told that we can’t get a flight home until the next evening. The lines for customer service were extremely long and employees were snippy and rude due to understaffing issues. We are a large group consisting of people of advanced age, children, and people with disabilities and staying for nearly 24 hours at an airport with nowhere to sleep has been a nightmare for everyone. Southwest was not accommodating to this situation at all. I am very disappointed by the service (or lack thereof) I received. Only book with Southwest if you want your family vacation to end in tears.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13281,"Air canada is a scam company, they robbed me.","I live the state, but in December 2019 i wanted my Mom to join me from Africa. It was her first time traveling, she needed wheelchair assistance, and she doesn’t speak English. I clearly spoke with the airline agent on the phone and made him aware. I recommended wheelchair assistance just so my Mom will be taken care off on till she gets to her final destination to the state. The agent looked up the ticket and advised me to pay for a flight that was suppose to transit from Freetown-Brussels- Montreal-Philadelphia knowing that my Mom will not be allowed to transit through Montreal without a transit visa. I did not know this on till the day she finally gets to the airport to bored her first flight. She was not allowed to bored the flight bcuz of that, she was left stranded, and i made several phone calls their automated system keep telling me they are unreachable for the next 72hrs. I finally got hold of an agent almost 2weeks later Nd explain the situation. I requested a refund, up to this day(March 25,2020) i haven’t got any refund. I’ve called several times, Nd all the agents i spoke to gave me different reasons that might cause delay in receiving refunds. I got tired of calling, and they never email me a reason why i didn’t get my money back. So i feel like they robbed me by advising me to pay for the wrong ticket after explaining & clearly stated the type of service i wanted for Mom being that it was her first time to travel from Africa. They agent i last spoke to told me; I’ll get a call from the finance sector within 3-4 business days bcuz it already past 2months since i requested a refund but never got any response.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13282,Pleasant Flight to Montreal on Air Canada,"On a recent trip from San Francisco to Montreal, I was very satisfied with the Air Canada flights to and from SF, highlighted by excellent, friendly, attentive service and a nice choice of in-flight movies. Be aware that if you want to eat you'll either need to bring food onboard or buy it during the flight (prices are reasonable). Bonus points: three hours of delays kept us from leaving SF anywhere near on time, and the airline did a great job of keeping us notified thru email of each delay and any changes in scheduling and departure times. I was very impressed with that! Nice flight ... will fly again when traveling to Canada.",AirCanada,trip_advisor,['Responsiveness']
13283,"Up, Up, and Away","Our flight from Midway, Chicago to New Orleans was very good. The flight staff made us very comfortable, and was available to fill our needs as requested. The pilot kept us advised as to being on time and etc., and information as to our destination. The luggage was handled well and arrived with the plane and distributed at pick up in a timely manner. The plane area (seating) was clean and seats comfortable. All in all a good flight experience :) The staff at the airport also were very helpful in getting us checked in and organized as to boarding the plane.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13284,Quick and efficient,We flow into Ottawo deplaned and waited 10 minutes and got back on the same plane. The airline attendant was very helpful. It was a short flight and everyrhing eorked out nicely. The trip was uneventful and it was a small plane so boarding and deboarding was quick,AirCanada,trip_advisor,['Assurance']
13285,Delta doesn't care.,"On hold for 2 hours because the online reservation system is frozen. Then when the agent answers, I am put on hold again for 30 minutes with no reason given. Finally made my reservation after a 3 hour wait. Worst customer service experience ever.! I have 1.2M miles with Delta and I have no idea why.",Delta,trip_advisor,['Responsiveness']
13286,Customer Supervisor who name’s Lisa should be fired in Orlando,"I purchased my tickets online for $573.36 Leave on 1/1/2023 From PNS to Orlando MCO to Kansas. Return on 1/5/2023 from Kansas to MCO to Pensacola. On 1/1/2023 I got four messages that my reservation has been delayed. It was 2 hours delayed then I missed connecting flight in Orlando. The supervisor at customer service who name’s Lisa, was picking up two customers from different lines at the same time and she is a liar and so disrespectful, rude, and unprofessional. she was yelling, and screaming at me trying to force me to accept a flight on 1/2/23 9:45 pm departure from Orlando to Kansas that 24 hours more waiting time. I knew there were American and Southwest Airlines flights available the next morning but she refused to me. She treated me unfairly and disrespected that’s how much she cares about business. I went to another customer service and tried getting a morning ticket then she stopped her help me out. I spent over $400 dollars (one way) on a new flight with Southwest Airlines departure at 7:25 am the next morning on 1/2/2023. So Orlando wasn’t my destination and the flight was 2 hours delayed that wasn’t my fault. I was staying at Orlando airport overnight without a hotel. After I canceled it and they still charged me $319.18 then refund $254.18 only. This is the most ripped-off airline business I ever experienced. Never again!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13287,Delta is our favorite!,"We are loyal longtime customer of Delta (NWA prior)...great staff, good ride and caring customer service. On our flight from Phoenix we were fortunate to be up front where Reggie provided top notch professional service.",Delta,trip_advisor,['Assurance']
13288,NOT a discount airline and will not fly again,"flew from phoenix to Eugene and by the time I was nickled and dimed to death, more expensive than flying with American, which is the airline I normally fly. I went with them because they are the only one flying to Eugene. I see that American is starting flights in June, so happy with that. When you see their initial pricing beware, you have to add your seat, bags, carry on and then the taxes on top of this. It really adds up and not worth it. In Phoenix they are not at Sky Harbor Airport, but located in Mesa , which is very far away . They only allow 40 lbs for bags, not the standard 50 . I felt like I was flying on a bus. We swore them off and then saw the 60 minutes program about their safety record and keeping their pilots and staff from not reporting problems/ issues. If you can watch it do so. Never again !",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13289,Flight to and from Las Vegas,"Our round trip fare was very affordable, however both of our flights were delayed. The delays were NOT due to the airline but due to the weather. The temperature in Las Vegas was well above 110 degrees and the engines were getting to hot for take off. The crews were very nice and helpful.",Allegiant,trip_advisor,['Responsiveness']
13290,booked flight from jfk to sfo,"i had booking flight for sfo with united airlines. called on united airline number+1 800-680-2429 enjoyed fast booking, no waiting. i recommended my all friend to book at this number for better customer service",United,trip_advisor,['Responsiveness']
13291,Delta Always Seems to Deliver,"We flew from our home in Michigan back to our home in Florida yesterday. Our flight was right on time with no delays. The flight attendants very efficient and friendly. I require a wheel chair, and both airports supplied friendly people and in Florida took us out to the rental car.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13292,Usual economy service but with goo in flight entertainment,"Had great expectations about Emirates flight , plus points check in was good and efficient plus cruise had a day stop in Dubai before our flight and could check in via Emirates at the cruise terminal the day before the flight and luggage taken from us this was a great plus point , check in staff very professional and friendly. Down side was the actual comfort of the seats in economy it’s the most uncomfortable seats we have every had on an economy long haul flight , food was average one drink offered with meal, service efficient but not that friendly on both flight out to Dubai and return flight . In flight entertainment was excellent the best we have ever had. Would fly with them again but take a cushion to sit on",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13293,Not a bad Fill In!,"We received a notification from our travel agent that our flight to Honolulu from Toronto had been canceled. We were there for left in the lurch and had to research to find a new flight. United airlines stepped up with a reasonable cost flight from Toronto, through Chicago, to Honolulu. We saved enough that I was able to upgrade my seats from economy to premium economy. Although the seats were a little more spacious than general population, they were still a little tight side to side. Purchasing the premium economy seats get you more legroom but no more amenities. The flight itself was without incident. It even was early arriving at both locations. The café aboard the aircraft was limited in its selection. Nonetheless the price was not too bad for airline food. UNITED AIRLINES stock went up a little (for me) after this particular flight, as we had heard many horror stories about being bumped from flights to allow other individuals onboard regardless of whether you had purchased a ticket or not.",United,trip_advisor,"['Tangibles', 'Reliability']"
13294,Avianca nu low cost service,Avianca is veranderd in een low cost service maatschappij ondanks de hoge prijzen die ze aanbieden. De stoelen zijn nu in charter opstelling zonder business class op regionale routes. Ipv business class bieden zij premium economie aan die niet veel voorstelt. Alles wordt tegen betaling aangeboden. Avianca vliegt wel op tijd. De service aan de grond is niets speciaals.,Avianca,trip_advisor,['Tangibles']
13295,Love flying with JetBlue,"Today with delays with security, weather, and mechanics, I have to say Jetblue usually makes the best of a situation. The staff has been courteous and patient. Truly things are out of their control. It is not easy dealing with today’s “demanding “ society. Shout out to the men and women in blue @ Jetblue. They try their best and should be acknowledged for it !!",JetBlue,trip_advisor,"['Assurance', 'Empathy']"
13296,Seating was a massive issue,"All departing and return flights for us all booked and paid for 5 months in advance , flew from Brisbane to Dubai together then from Dubai to Moscow in seperate seats was informed in Brisbane sorry for mistake we will send email etc and sort it , well it wasn’t , on return from Moscow to Dubai we again was together but informed we again sitting separated on Dubai to Brisbane ?? After 7 staff later and getting absolutely nowhere boarded the plane to find 5 other couples in the same predicament, being of all good natured people we all rallied together and sorted it out ourselves , so be warned when travelling with Emirates they decide who sits where",Emirates,trip_advisor,['Responsiveness']
13297,No stars for food,"very poor food, breakfast was a small piece of fruit cake and yoghurt.Pasta on way out was uneatable .Very mean with the drinks",AirCanada,trip_advisor,['Tangibles']
13298,Zero care for customer service,"Purchased ""comfort +"" upgrade, was charged for two seats but then told upgrades weren't available on my flight so I didn't get anything that was advertised with the upgrade. Attendant also skipped over my son when handing out snacks and I had to push the call button and then physically wave down an attendant to get him something. The car seat buckle I have to attach my son's car seat to a rolling dolly looks exactly like a seatbelt extender and went missing while on flight. My best guess is someone grabbed it off the seat next to me or off the floor and too it thinking it was an extender. We were the last people on the plane (mom + toddler) and I was nearly in tears because now I had a loose car seat and toddler to manage through an airport. There was a pile of seat belt extenders on a seat but I was told those were theirs and sorry but someone must've taken mine. They told me to go to the Delta help desk so I did. Trying to hold back my tears as I'm struggling to manage, I asked the help desk for help and they called a manager on me and treated me like a criminal or something. Another couple at the help desk mouthed ""sorry"" to me and were wide eyed at the way I was being treated. I've never ever had such a HORRIBLE experience flying. Get your customer service together, delta!",Delta,trip_advisor,['Responsiveness']
13299,Can't get a hold of Air Canada regarding a flight change,Air Canada has changed my flight and seat assignment. I'm unable to adjust online so have been trying to call Air Canada for over a week and either a) get a message that they are experiencing higher than normal calls and can't place me on hold or b) finally get through and give up after waiting on hold for close to 3 hrs. What kind of customer service is this? Air Canad just takes your money and then doesn't provide the service you've paid for. Ridiculous!,AirCanada,trip_advisor,['Responsiveness']
13300,Allegiant direct flights,I know they have gotten a lot of bad press in the last year but I have flown Allegiant every year on vacation and sometimes 2 and I have never had a problem with them ! Staff is friendly and helpful! I will continue to fly Allegiant!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13301,Was surprised...,"I really never wanted to fly Allegiant but had no choice as I had to get home in a hurry. the flight was pretty cheap and the non-stop from Plattsburgh was a plus. the boarding process was a little long and weird, but the flight attendants were all very nice and friendly. The emergency seat had plenty of legroom and the plane was very clean.",Allegiant,trip_advisor,['NA']
13302,Classy airline ,"We flew with Emirates on the 29th of September from Brisbane, Australia to Manchester via Dubai. The Brisbane to Dubai flight was on a newer aircraft then the Dubai to Manchester flight. The first leg was a red eye flight but I couldn’t sleep at all. The seats were comfy enough but were hard to sleep in. There was a school tour group in our section of the plane and omg the whole flight (15 hrs) they were yelling at each other from across the plane and kept changing seats and the teachers & flight attendants couldn’t care less. The check in lady in Brisbane was exceptional. She blocked the seat between myself and my travel partner which made the long haul flight somewhat bearable. Having that extra seat to stretch out was a god send. I have a wheelchair so when we made the booking we organised wheelchair assistance with them. We boarded first in Brisbane but I felt like the Emirates staff were talking about me behind my back because I’m in a wheelchair. Totally unacceptable Emirates!! The Dubai airport is a mess. They didn’t organise me assistance like promised. Had to walk from the gate, through security and then to our next gate (which happened to be located on the opposite side of terminal 3 Concourse A)!! before going through the security we tried to get assistance (literally a wheelchair or buggy , anything really) because I was struggling quite a lot (it was 35+ degrees Celsius and the airports aircon barely does anything). The lady at the transfer desk was the most unhelpful, rude person ever. She told us she would organise a wheelchair and said for us to sit down and wait. 20 minutes later we go back up to the desk and ask what’s happening because we only had a 2 hour layover to start with. She told us it was coming and we went and sat back down. 30 minutes later still nothing (we had seen at least 20 workers with empty wheelchairs or buggy’s in this time) finally a man comes and gets me, only to drop me off at another area around the corner where we were made to sit in a golf card while a man who didn’t speak much English and Cleary didn’t know how to do his job, took my boarding pass and refused to help me. We, along with 6 other people in need of assistance and in a similar situation to me were rudely told to wait. Eventually we gave up and walked to our gate. Dubai to Manchester flight was delayed by 40 mins because a few passengers didn’t board so we were made to wait in the overheated aircraft. Fast forward to our return flights and we arrived at Manchester airport 5 hrs before our flight to Dubai because we had just landed from a flight from Amsterdam. The lady at the Emirates desk refused to take our bags (we had checked in online) because apparently ‘you can only check in from 4 hrs before departure’!! The lovely young man at the boarding gate blocked the seat in between us again , thank god. He also moved us to the front of the plane. (It wasn’t a full flight). Dubai to Brisbane flight was the worse. 100% full flight (overbooked). The girl next to me vomiting all over me and the crew didn’t care. In Brisbane bags took an hour to arrive on the baggage belt. Bad end to an amazing holiday.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13303,Bali break,"2nd time flying Emirates,.A week away in Bali.Was very nice to fly with too..Mind you,I did sleep most of the way.,cheers",Emirates,trip_advisor,['NA']
13304,"Snarky attendants, LOUD, uncomfortable seat, bleh food","For some reason the attendance covered their nametags. I caught one when I was leaving. Her name was Lynette. I have a chronic illness and recent surgery. I couldn’t lift my luggage up and when I asked the attendant she just said yeah you’re gonna have to put that up. I said but I’m gonna need help. She walked away. I asked the next one who came by and she was also not going to help me. So finally third one came by and I said look I have asked to other tenants to help me with this and all I’ve been told is that yes it needs to go up but nobody will actually help me put it up. Finally this lady attendant helped me. However, when I first got on the plane I was in the last row of the first section. On the seating chart on United it doesn’t show that this is a last row next to the kitchen. It shows nothing behind it. It shows another food and beverage place somewhere else. So we were not sure what this area was when we were selecting our seats. When I got to the seat there was a really loud noise above me. Some kind of engine I guess. I asked the attendant if there would be any other open seats and if we could move because this was VERY loud. Louder than other areas of the plane. My husband has tinnitus and loud constant noises are very triggering and inflaming to his external ear and inner ear. You can actually see the redness when it happens. She told me that “it’s an airplane and this is what they sound like”. Well, no, it’s an airplane and yes there are noises but this noise is extra loud in this one spot. She decided to engage in an argument with me over the loudness of the area and seat switching. I said “look I’m not asking for anything special I’m just saying this is a really awkward place to sit. If there are extra seats could We have it.” She said I would need to “talk to my agent about it.“ I said “but my agent is not here you are. Normally you get on a plane And the flight attendants know how full the plane is and if there’s going to be any open seats. That is why I am asking you”. She had brown hair and probably in her late 40s. It should not have gotten this tense over something that is a very reasonable request given the circumstances. Not only that but my husband and I couldn’t even talk to each other without shouting because the seats are so far apart In that row and the noise was constant and LOUD. So the whole rest of the time I was worried that she would spit in my food or do something dirty. She tried to act nice after that but it just made me uncomfortable. And since the other attendants seemed so over-it and were not nice, the whole experience of business class was really wasted. An uncomfortable loud seat. Snarky attendants.What am I paying all this money for? It certainly wasn’t the bad food. The food was not great. And the place where they need the snacks for you to help yourself is a little questionable. The champagne and wine bottles are all sitting open with no one around. As a germ freak I kind of wondered what people do to it. But that’s just me. But if you’re like me it will freak you out a little bit. #78 United Flight .",United,trip_advisor,['Assurance']
13305,Did a round the South east excursion,"I did the grand tour of the Southeast part of the US. We stopped off at San Antonio to visit family, then Atlanta to a friends wedding in Florida and then a visit to another friend in Columbus, GA. Had a grand time and the flight via Southwest was top-notch in my book. Thank you.",SouthWest,trip_advisor,['Assurance']
13306,Delayed flight,Flight got delayed 3 times on a beautiful sunny day. Now I'll be late and almost completely miss the event I'm flying for. The plane still hasn't taken off despite being time for it to depart. Absolute garbage.,United,trip_advisor,['Reliability']
13307,Nothing but lies and incompetence,"Booked the trip in October of 2021 for a January 2, 2022 flight so my son and wife could attend an event in LA. She is a nervous flier and wanted a direct flight. We don't live near a major airport so the 3 1/2 hour drive was actually somewhat reasonable given the cost of the flight and the late afternoon departure - no hotel required. Several weeks later Spirit advised that they cancelled the return flight. They were required to stay one more day at our expense in a somewhat pricy LA hotel. Too late to cancel and get a good rate on another airline. A couple days before departure we noticed their flight had been cancelled every day that week. We were concerned about cancelation of their flight on Sunday as it was less than half full - apparently other travelers knew not to roll the dice with Spirit. After several calls and many hours on hold - the longest call was 3 hours and 13 minutes - we moved the departure date to Saturday instead of Sunday. I told my wife they could screw with her for 30 hours and she would still be on time. During that last call I spoke to a supervisor at Spirit and was told that if the plane was canceled they would assist in getting them on another airline. She specifically told me they would not be abandoned. Their supervisor finally picked up my call after 1:00 AM, the 3 hour 13 minute call, and I was too groggy to remember to get her name. The wife and son left mid-morning on Saturday and got to Louisville about 1:00, well ahead of their 5:35 departure. Unfortunately, the plane showed being delayed at least twice before being cancelled. After a couple hours in line at the gate she was told they rescheduled her for Monday! They absolutely had to be in LA by Sunday night. That is why we changed to a Saturday departure. They didn't even offer to put them on their original flight that left Sunday. Were my wife and son actually expected to drive 3 1/2 hours back home and then come back two days later? Absolutely no effort was made by Spirit to get them on another carrier from Louisville. My wife even offered to drive the 100 miles to Cincinnati if they could get them on a flight Saturday night or Sunday. The only offer by Spirit was to wait until Monday for another Spirit flight. My wife walked down the terminal to the Southwest desk and was booked on a flight leaving Sunday. It took 2 stops, but by that point she didn't care. Cost us double what Spirit did, but as I write this review they are almost in Las Vegas with just a short flight to LAX. Thank you Southwest. I now understand why some of the other people attending the event questioned our selection of Spirit airlines. So let this be notice to all other potential Spirit travelers. It looks like I missed the class action suit against Spirit this past summer. Time to initiate another?",SpiritAir,trip_advisor,['Responsiveness']
13308,"extremely efficient check in, helpful staff","i had never flown JetBlue before and even though this flight was a more expensive way to get to Orlando I booked it because it was non-stop. check-in was extremely quick and the staff there was more than helpful of any questions I may have had. I was concerned about paying for my bag ahead of time because my paperwork said nothing about a bag and I didn't want to be charged twice. the woman who helped me check in explained that the barcode on my paperwork meant I already had paid for the bag so I just had to scan it and go. I didn't use any real services on the plane because I slept as much as I could on the way to Orlando. I work at night so I left work, packed, drove to airport and knocked out. was impressed by the check in efficiency both in CT and Orlando.",JetBlue,trip_advisor,['Responsiveness']
13309,HORRIBLE AIRLINE NEVER BOOK WITH THEM,"I tried canceling my flight within 1 minute of booking my flight and they proceeded to charge me a $100 cancelation fee which was 50% of the cost of the ticket! As I attempted to escalate to the manager, they purposely kept me on hold for over 2 hours! their flying experience is also every poor! you think you are saving but really you are paying usury baggage fees! Please do me a favor and DO NOT FLY WITH SPIRIT AIRLINES.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13310,nonstop to HI,"really enjoyed the flight., Inflight service was great. Stewards/stewardess were very helpful and accomadating. The flight itself was smooth and without major event. Inflight movies and entertainment was also very good.",Delta,trip_advisor,['NA']
13311,Better than I expected,"I was pleasantly surprised by flying Allegiant Air. I had tried getting a flight once before and found the additional fees for seat, carryon luggage, snacks, etc. was a hassle. this time my husband and flew together and tried this. Between the two of us, we were able to minimize our luggage fees. We paid for standard seats which were fine. The flight was only a couple of hours and we didn't feel any less comfortable than other flights, and we are very average size people. My husband is 6 feet tall and I'm 5'6"". We made sure we had our own snacks with us. The flight was on time heading to New Orleans and ended up leaving late on the return trip because of storms elsewhere. All in all, the experience was fine and the price ended up more reasonable than other flights. We would take Allegiant Air again.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13312,Honest Review after being on multiple flights with Avianca,"I have been on multiple flights with Avianca and they have all been the same: overall a horrible experience! Zero leg room, overpriced carryon fees, disgusting food, unfriendly staff and pilot, and no TV entertainment you can only use a website on your phone and the wifi does not work. I definitely would not recommend flying with Avianca. The more people use this airline the larger it becomes and ultimately it will take over the industry of airlines in Latin American countries. Soon it will be the only airline and we will be forced to pay whatever price they make the flights and other fees.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
13313,Excellent Flights,"We had an excellent flight both to St John's and returning to Toronto. All employees were friendly and very efficient. Our landing on our return trip was absolutely perfect. The most perfect landing I had ever experienced. To add a bonus, we arrived back in Toronto 10 minutes earlier than expected.",AirCanada,trip_advisor,['Responsiveness']
13314,Awful customer service,Awful customer service from emirates. Pre booked twin seats for connecting flight and paid extra for them. Then was given two totally different seats and not even together. Complained and asked for refund as didn’t get seats we paid for. Then got email to say they won’t be refunded as the seats were none refundable and to check their terms and conditions - which clearly states that in these circumstances I would be entitled to a refund.,Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
13315,Worst company ever!,"This is the absolute worst company I have ever dealt with! Tried to call customer service, on hold for over 4 hours. Then a rep answered, put me back on hold and then disconnected the call. Can't get anyone to respond via email requests. I have been in customer service for 25+ years and this company is the worst I have ever known. They do not know what any form of customer service even means. Book elsewhere!!!! Save yourself from this joke of a company!",Allegiant,trip_advisor,['Responsiveness']
13316,Should I fly out of rdu to CLT to JFK?,"Um I got a question rq, I don’t know if I should fly out of CLT or RDU up to jfk. They both relatively same price. I would fly on American but I’m to young to fly alone 🤓. Are flights more delayed at CLT? And what is more efficient? I also need to make sure there is no delay because I need to catch a international flight at 8 in JFK. I live in GSO and sadly there is no flights to jfk 🥲.",Delta,reddit,['NA']
13317,Spirit Nightmare Airlines,On 10/26/23 around 1pm. I flew from MCO-EWR. Flight 140. I had the worst customer service in the Airline industry. It looks like Spirit Airlines promoted a custodial to a Ticket agent without Ged or no education at all position. The Lady was Puerto Rican That lady returned few people to rebook their flights. I showed her my military ID & she ignored it. I had to throw in the garbage Me & my son 2 bags of clothes because she wants me to pay $99. She didn’t have a name tag on purpose & I asked her name & she almost sent me to rebook the flight. I will never flight in Spirit never in my life. It’s the worst Airline in the country or in world. These people are monster. Hopefully someone can read this.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13318,Viaje de descanso,"La aerolínea muestra con su nueva figura que quiere cambiar la experiencia del viajero, está trabajando a pesar de las coyunturas que ha vivido que el pasajero es importante para su crecimiento",Avianca,trip_advisor,['NA']
13319,Plane issues,Sooo flight is 5.45 hours late... really allegiant? Had to send a new plane from orlando to Iowa to pick everyone up and take them back to orlando... no vouchers to get money back... no food... poor service.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
13320,Disturbed by Frontier's treatment of a young woman and her service dog,"I'm writing this from my cell phone so I apologize in advance for poor grammer. 2135 Dfw to Las on mar. 25th Upon boarding an incident occurred at DFW on the plane with a young woman and her service dog. The flight attendants were not understanding, they were pressuring this young lady aggressively. Her service animal was for her extreme anxiety which as tensions rose the animal became agitated as the woman clearly began to hyperventilate. Frontier's extreme rush to take off was not that poor woman's fault after Frontier was already over an hour and a half late at the gates. I had spoken with this young lady prior at the gates and you couldn't of gotten a nicer, more polite young lady. Furthermore she operates a service dog training business in Dallas. This whole thing has seriously turned me off to Frontier and the whole ordeal has been bothering me ever since. Shame on you Frontier. Shame...shame...shame!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
13321,Perfect flight experience,Everything from boarding and disembarking was perfect. The flight crew was courteous and considerate. Seats were comfortable.,JetBlue,trip_advisor,['Assurance']
13322,NEVER TF AGAIN ! EVER,"Frontier airlines has ruined my flying experience I don’t fly too often , they delayed my flight 3 times jus to tell me my whole flight is cancelled !!!!!! Wow ! I’m in another state with little money & no type of reimbursement for the inconvenience… staff are very unprofessional & rude I called the customer service desk & I asked to speak with an supervisor & he hung up on me due to no having any answers & me getting his name , pay that extra money & go elsewhere I been stranded in another city I know nothing about. Do not fly with these scammers also they’ll charge you $70 for a carry on please don’t get these people your money.",FrontierAirlines,trip_advisor,['Responsiveness']
13323,Website and Customer Relations,"The Air Canada website was absolutely useless when I had to confirm a flight after they were modified (this happened about twice a day and was told I had to re-confirm every time or I'd lose my flights). After the first few days of this I called the customer service line and recieved absolutely no help whatsoever, talked to a real person for about 1.5mins out of the 3hrs being on hold. Terrible company.",AirCanada,trip_advisor,['Responsiveness']
13324,Spirit Airline - Cheap but not worth it !!,"Spirit Airlines cancelled my flight twice - first because of COVID and second time due to rescheduling. They didn’t refund my amount instead gave me airline credits. And now they say that credits has expired. Where does that money goes? Are they showing it as their profit? And it’s not just me, I know other family friends who are also harassed by Spirit Airlines. It’s a cheap airline which gobbled up customer money and that should be their tagline!!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
13325,Nice airline!!,"This airline is top notch. I found the service excellent and the comfort meets expectations. Regarding the restrooms, either I am getting bigger or they are getting smaller. Or both.",JetBlue,trip_advisor,['Assurance']
13326,Great Service even with Plan Delays,"Flight from Providence to Austin had a layover in Midway Chicago. While waiting for the plane from MDW to Austin, had mechanical issue. They kept us informed and they were able to find a different plane to get us to Austin. Minor delay for this change.",SouthWest,trip_advisor,"['Responsiveness', 'Reliability']"
13327,3 this time but flight before a 2,"Our flight was delayed, ok understand that. Our service was ok but she was not friendly. Other flight no screen...even thou they said their would be. This flight had a screen...no items in seat back showing service, bag, directions etc. No snack given. Guess we need to bring everything. Other flight- Very, very poor demonstration on buckles, oxygen masks. She held items at waist high...like the new version to watch it on the screen...",United,trip_advisor,['Responsiveness']
13328,Why waste you time with other airlines (not a pun),"I have flew with other airlines - but I always end up coming back to the consistent southwest airlines. Two flts tampa to BWI on southwest. Just the seating arrangement is more convenient. But most important, if you are handicapped, this is the airline for you. Trust me- you will never go back.",SouthWest,trip_advisor,['Responsiveness']
13329,Customer Service/Luggage/Delays,"I flew from Chicago to Edinburgh with what seemed to be an adequate layover window in Toronto. We sat on the runway with no gate for nearly 40 minutes and by the time I deplaned to make my connection I was going as fast as I could physically go to make the connection. I was the last person they allowed on the plane and were not willing to hold the flight for anyone else and apparently for the luggage as well. Upon arrival in Edinburgh I had no luggage and apparently Swissport handles the luggage there and could not be bothered to provide an incident number so that I could trace my bag or contact Air Canada. I attempted to call AC and after an hour on hold the call was disconnected on their end. I attempted to file online, but without a tracing or incident number their online process will not permit any further contact. I mean nothing, nada, no way to contact. I attempted to call again but got a message saying they were not taking any calls. Period. Done. Sorry- out of luck. I went in to purchase the clothing I needed to complete my travel and did my best to not let the situation affect my vacation. I would try every couple of days when I had a free moment to call…but again no success. Upon return, I stopped at the customer service desk to attempt to file an incident report. I had a three hour window. The man insisted to me that I could call the baggage department and would not believe me that I could not get through. He then insisted that I could file online and again did not believe me and so proceeded to scroll through his own phone , apparently check the veracity of my claim. He insisted that he could not file an incident report for me there and I would have to do so in chicago. Then, although I had been screened in Scotland, I was required to go through not one, but two screenings where they had no X-ray screening and because I have joint replacements I was patted down twice by people who did not speak French or English it seemed and have my one and only luggage (the backpack I carried on at the beginning of my trip), searched. I have a global entry pass, but again getting through customs was a long and arduous process where I watched a customs officer repeatedly question a woman and her nine year old son (the woman had global entry passes for them both) about previous travel to canada. Granted, I can’t know why, but it held up the line for global entry until another officer could see the building backup. I got to the gate in time to board, but because of the backup in customs, they decided to hold the plane for passengers. Wow! Couldn’t do that when I was in my way over?!? So an hour and twenty minute delay in the flight. I had a prepaid ride arranged to take me home from the Chicago airport so I was desperately trying to reach them before we left. When I arrived the line at the chicago Air Canada baggage counter was long with people who said they’re been waiting a long time and so I could not stay. The following morning I called and spent nearly three hours on the phone and finally got through to a reservation agent who was willing to help me get and incident number even though it was not her job. SHE was the only bright spot. I then received an email saying that my baggage was to be delivered that day by a service called “Where’s My Suitcase”. It did NOT arrive. When I tried to call Air Canada, again I could not get through. Not taking calls. Meanwhile I try to file for reimbursement for the clothing and personal items I needed to buy to complete my travel. Only the form will not allow you to file if you don’t fill out a field that asks when you received your bag! I didn’t have it so I could not file. They have a policy that says if you don’t file in 21 days you cannot request reimbursement. Nice huh?!? No bag and out of luck. I call and spend another two hours on hold and get through to someone who finally, after about 50 minutes tells me that FedEx has my bag and will deliver in 24 hours. Gives me a tracking number. At last!! But insists that I can file for reimbursement online despite my explanations as to why I cannot. You see, the bag would not actually make it to me in time for me to qualify to file for reimbursement. I demanded to talk to someone else who finally explained that I could complete the form by putting in todays date and then on the next page would be a field to put notes about the situation. The bag finally arrived 22 days after I last saw it. I filed for reimbursement but have no idea whether they will honor it or address in any timely fashion. I know there is a global problem right now (since I have returned home and done some research, and there were others on out your who had flown with other airlines and had lost, but all were able to easily get a tracking number. Air Canada….nope! So my experience was NOT good and I have no intentions to fly with them again unless somehow the people at the top stop raking in the bucks while providing horrid service and impossible customer service access. If I could give them zero I would. All that said, the flight attendant staff is awesome. Otherwise Air Canada is a huge NO from me!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13330,Eligibility Compensation Tool Down?,"Seems like the Flight disruption compensation and expense eligibility page on air canada isnt working? I put my ticket number and last name, but when I hit ""check my eligibility' nothing shows up and doesnt prompt me for next steps? Anyone else having issues? URL is the page.",AirCanada,reddit,['Responsiveness']
13331,"Great Flight,Great Service, terrible food",We took off and landed without incident even thought there was a fire at terminal one the day before and the days flights got canceled. They were being extra cautious which I personally really like. The tiny fire was in a gift shop only and very innocent. The flight crew was very accommodating and friendly. The seats were comfortable but not very big.. my husband is big and he melted over into my seat for the flight which was fine. I say the food was terrible but to be honest I’ve never had good food on any flight or at any hospital.. I don’t know why that is but it’s true..,AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
13332,Good flight,"Flight was on time. Seats were spacious and comfortable, plenty of legroom. Food/drink were good, with good service. Good choice of entertainments - films, games, music, etc, so the 8+ hours ""flew by"" - sorry!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13333,Very pleasant,"Brandon worked many jobs at the airport. He checked us in, organized pre flight, and helped boarding. All was accomplished with genuine good will.",United,trip_advisor,['NA']
13334,HAWAII,"Boring , people were argueing and about to fight we thought over luggage storage. what a joke. no security to break it up, unless security was just watching. flights are not what they use to be. had free sandwiches on long flights, not today, get your credit cards out and pay pay pay.",United,trip_advisor,['NA']
13335,Always Awesome - even with Rain Delaying Baggage,"As usual, Southwest performs with exceptional customer service. Even though they bring magic to the skies, they had to defer to Mother Nature's unpredictable storm cells. We landed -just in time to encounter a major thunder/lightening storm which closed SAT completely. In spite of an hour delay to pick up my sopping wet bag, I give kudos to Southwest for keeping safety first for its passengers and crews!",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
13336,Worst Experience EVER!!!,The ticket agents in Cleveland are the worst!!! Very rude and unaccomodating!!! How are you gonna tell me that the boarding starts and stops at the same time therfore I could not board the flight! There were thirty minutes left before the flight would leave and we were still not allowed to board. Worst customer service ever in Cleveland!!! My hats off to the ticket agents in Atlanta. Cleveland should take a page out of your book to know how to take care of its passengers!!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13337,Don't fly Air Canada if you need to be someplace on time,"We travel to Ireland to visit family three or four times per year and have for years. We usually fly KLM or Air France but, saw the flights on Air Canada and thought we'd give them a try. We got an email the morning before leaving saying our flight was delayed which we appreciated but, things got worse from there. We ended up having more delays and our entire trip to Ireland through 3 airports took a total of 36 hours and then to land and find out some of our baggage didn't even make it was horrible. Our luggage did get to us three days later and we relaxed and had high hopes for our trip home but, that didn't go well either. To make it short our trip home took 28 hours our layover in Toranto took more time than our flights. We were very happy with how nice the flight staff and ticket agents were, they had boarding passes waiting when we got off the flights for our new flights and were very apologetic but, the rest of the experience was HORRIBLE. We don't recommend flying Air Canada for any reason all their flights were delayed and not by a small amount but by long hours. We're going back to Air France or KLM and staying away from Air Canada forever.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
13338,Pontualidade,O check in e o embarque foram bem tranquilos. O vôo saiu na hora marcada e a chegada a GRU também teve pontualidade.,Avianca,trip_advisor,['Reliability']
13339,Terrible customer service,I literally will never use you again. Liars and incompetent crooks. Denied boarding so offered hotel and next flight available. Then as compensation a free flight voucher. When gone to claim this I'm told no voucher for me as I've already had one which is what i used to initially travel before being denied again ! What a joke! Lets not forget i originally paid for my ticket and the compensatory voucher used apparently does not entitle you to another free ticket if anything happens that's the airlines fault. Really ? Wow great customer service. Thanks Emirates for being totally useless and having no 2 staff that have the same knowledge. Great training well done. I guess you guys won't go into administration because you are likely to pump money in to stay afloat and continue delivering first class rubbish service to customers flying in economy. Thanks for nothing,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13340,Great flight,"It was my first time flying this ""Star Alliance"" partner airline. From the online purchase of the ticket till the moment I picked up my bags all went very well. Flight crew was very professional. Congratulations.",Avianca,trip_advisor,['Assurance']
13341,Girls trip,"Went with my friend to head to a bachelorette weekend in Bahamas (see Palm Cay review). The flight was fun. Good movie, cheese and wine plate, and we were there. The flight home was incredibly fast. I love JetBlue and cannot think of a poor flight experience. Actually I can, I used them to go to San Fran and my flight was incredibly late and I had to wait an hour for bags after midnight! I had a similar experience with them coming from SLC. In general they are clean, nice staff and good refreshments.",JetBlue,trip_advisor,['Responsiveness']
13342,Worst airline we ever flew with,"The seats are so thin, don't lean back and the arm rests make horrible noise when lowered. 65$ usd to pay for your luggage and another 65$ to pay for a carry on! Ridiculous pricing. No usb chargers, no TV and ""because of covid we will not be providing food or water however you can pay $4 for water"" that makes no sense. You can buy water but if its free covid will interfere... rude flight attendants. I was sleeping and my mask slipped halfway down my nose and a flight attendant rudely yelled put your mask over your nose multiple times till I woke up. All flight attendants seemed to be angry to be there. Not 1 good thing to say about this airline",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13343,Did Not Get First Class Service,"Even though the flight attendants were very friendly and attentive, the rest of what is offered is not what we paid for. On the first leg, my wife’s special meal was not on board and the electrical outlets did not work. On the second leg, our confirmation stated dinner but we received a bag of potato chips and nuts. The electrical outlet was so worn out that the plug would not stay in. On both legs, the seats are worn and uncomfortable and no pillows were offered.",United,trip_advisor,"['Tangibles', 'Assurance']"
13344,grumpy airline stewardess,spent most of the flight with no entertainment as twice i was ignored by the stewardess when i asked for earphones. did not get any food as we are vegetarian and they did not cater for us. the coffee was terrible,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
13345,"Garbage airline, unless you like delays AVOID!!","Spirit offers lower fares than their competitors, at the expense of their passengers. The first flight out was delayed for over two hours, and the next, delayed because they didn’t even have a crew ready. You might save in the beginning, but you will pay with your time and frustration in the end, along with any other extra charges they make you pay to cover their end ( bags, seat selection, leg room) to be honest, I’m surprised they don’t try to shake you down for the oxygen on the plane. Never flying spirit again, I’ll pay the difference in fare prices to avoid this in the future, I suggest you do the same.",SpiritAir,trip_advisor,['Responsiveness']
13346,Useless airline,Completely useless website and customer service. Booking failed three times but has taken the money three times.. Have to wait 7-10 days for a refund. Completely ridiculous,AirCanada,trip_advisor,['Responsiveness']
13347,Very nice experience,It was a very nice experience in Emirates. The food was really good and the seats were also comfortable. Had a good experience traveling with Emirates. It was long flight but a good experience.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13348,Allegiant is good to U.S. Military Veterans.,"They don't charge Veterans or active duty for luggage or carryon. They give Veterans and active duty free drinks in flight, anything you want. They place Veterans and active duty in the ""priority"" lines, even for boarding. I love this airline and we intend to use them again soon. They made me feel better than anyone ever has since I got home from Vietnam 48 years ago.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
13349,Amazing flight in business class,"We were offered to upgrade for £150 so glad we did it gives a totally different flying experience. I could have stayed on the flight all day, the five and half hours went so quickly. The service was excellent the food and drink amazing comfortable seats I can't find a fault. If only I could travel business class all the time. When we got to Dubai we asked any upgrades to Heathrow yes at £1400 so it was back to steering so it's always worth asking.",Emirates,trip_advisor,['Assurance']
13350,ontime and slick,"Everyone seems to be jumping on United but our last flight was smooth, very easy. We got seats with extra leg room which was a huge benefit. Boarding was not the usual cattle round-up but orderly. Bags popped out quickly so we were through the airport quickly at each end of our flight. good job, United!",United,trip_advisor,"['Responsiveness', 'Tangibles']"
13351,Wonderful,"It’s well known Very comfy bed, food, entertainment , privacy It was boing 777 I slept and missed my meal, then they offered me sandwich and thanx to god it was very delicious",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13352,Never again,"First leg SFO->ORD was slightly delayed. Caused us to rush to our next gate. We made it to the gate but they tell us we're too late and sold our seats already. Meanwhile someone else from our flight runs up and they LET HIM BOARD! Attendant at the gate told us she can book us with another airline for the next flight in an hour but we have to rush over to check in. Airline was on the other end of O'Hare (United all the way to American). Ran there to find out that they returned our tickets because United was not supposed to do that. So we had to run all the way back to United Customer Service. Ran back to United customer service to find out that while we were running they booked us for another flight 2 hours later. But here's the kicker....they then immediately sold our seats for god know why so by the time we got back to the CS counter they told us that the flight is now 4 hours later! This is the 2nd time they sold our seats when we made the gate or counter in time! The CS rep lady was kind but the man at the counter didn't care and told us the 11:30am flight was the only one available. After we complained and wanted to know why they sold our seat TWICE when we made it in time he had nothing to say and then booked us into the 9:30 flight (which he said was booked full). NEVER FLY UNITED AGAIN. I never had issues flying with Delta, AA, Alaska (too bad they're part of United now), Virgin, Sourhwest, Cathay, Singapore, or even the low budget HKExpress.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13353,My Best Airline Ever !!,"It was a pleasant flight with great choice of Films and programmes, Staff very professional and friendly as always. It's the best airline ever !!",Emirates,trip_advisor,['Responsiveness']
13354,DELTA gate and cabin crew GREAT,"I used to fly excessively through my job (sometimes 25 flights a month) but this was my/our first time with Delta and it was a three segment flight(s) over 14 1/2 hours; in spite of the length of the day, it was still enjoyable because gate and cabin crew made it enjoyable by being attentive and courteous. We traveled through Detroit and St.Paul on our way to Alaska and in these airports we were in the Delta ""section"" so we were surrounded by Delta people and the Delta terminal people were very nice and helpful as well.The planes, in particular the seats, were comfortable and the planes were clean; baggage was there at the end of the 3rd flight, at the carousel, by the time we had de-planed and stopped by the washroom.",Delta,trip_advisor,"['Reliability', 'Assurance']"
13355,Flight 648 SLC to DFW always works for me!,"This flight is very convenient timing-wise, and the Airbus 200 is a very comfortable aircraft. Lunch selection vary, but are usually good. I had the Ham Sandwich, which turned out to be a heated entrée and tasted nice.",Delta,trip_advisor,['Tangibles']
13356,All inclusive resort,"Just went on vacation and everything what they write on website is false, for entertainment we need to go in another hotel. We took 5 star resort and for some activity we need to go on another hotel, drinks are really bad, waiters on some bar are not happy to make you drink, trip from airport to resort is bad as well, Air Canada rep didn’t say one words about country but on the end ask for tips. Air canada rep was late on every meeting 1 hour without explanation or compensation. The worst service so far. We are on the half of our vacation maybe something will change but chance are poor. Basically they don’t care at all, al cart restaurant are perfect with food and service.",AirCanada,trip_advisor,['Responsiveness']
13357,Rubbish,"Terrible service. I was expecting great things after friends recommended Emirates. We waited nearly two hours into the flight for service. Asked for a glass of wine with food and the response from the air attendant was: ""your nationality drinks alot of alcohol"". Bizarre, rude, bordering on racist.",Emirates,trip_advisor,['Assurance']
13358,"great service, good food,",I have travelled many times with Emirates and many times with other airlines I would always choose emirates over the others If I had a choice. Their planes are comfortable and the staff are very friendly and helpful. Their is a good choice of food for people with dietary requirements.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13359,No help for a fractured ankle,"Pitiful. Overcrowded airline with a cranky crew. Good luck if you happen to have an injury like I did. On two different occasions, I requested ice for my increasingly swollen fractured ankle without any help from a very prickly male flight attendant. Finally, on a third try, an attendant delivered an ice pack to me. Due to the crowded legroom, I had to place my ankle in the aisle at risk of the flight attendant's cart mowing over it. In addition, the passengers were not served food until 11 pm and when it was served it was not heated thoroughly. ( a cold pasta or something ). I won't bother flying this airline again and neither should you!",United,trip_advisor,"['Responsiveness', 'Assurance']"
13360,Informative pilot!!,"Our initial flight was without any problems. The cabin crew and pilots were very friendly, and professional. Flight was on time. We were delayed on the tarmac on our return flight due to a severe thunderstorm but pilot kept us very informed of our status.",Allegiant,trip_advisor,['Responsiveness']
13361,LAMENTABLE,"Viaje de Montevideo a Bogotá y de Bogotá a Miami por Avianca. Aviones pequeños con tres hileras de asientos de cada lado, las filas de asientos súper pegadas, una persona de 1,80 no tiene acomodo (adjunto foto del chico que iba a mi lado). Los asientos eran incómodos, apretados, no se reclinaban ni medio centímetro que es la peor parte para viajes de 4 y 6 hs. El servicio pésimo, la comida la cobran pero ni si quiera te ofrecen un vaso de agua o una manta. A la vuelta la misma situación! La verdad que decepcionante, no viajaré más por aquí y por todos estos motivos tampoco la recomiendo. Además era el comentario general, todos los pasajeros llegábamos a destino exhaustos. Cabe acotar que no es una agencia económica, cuesta igual que todas las del mercado.",Avianca,trip_advisor,['Tangibles']
13362,Avoid Air Canada business class until they fix their broken seats.,"This is nothing against the Air Canada flight attendants, the quality of the food, or the attitude of the staff, who I have always found to be exceptional. My issues with Air Canada stem from one primary issue. The seats in business class (now Signature Class) experience a high rate of failure. These seats which were part of Air Canada's redesign of the business class cabins several years ago use an inflatable cushion. The problem is that they regularly develop leaks, and deflate, which leaves you feeling like you are lying on a park bench, with a metal slat digging into your back the entire flight. The service directors on the flights are generally aware of the issue, and do their very best to try and reinflate the seats, or where possible, move customers to open seats if they are available. They also will usually allow you to fill in the on board compensation form (which now has a specific checkbox item for seats deflating!!!). So far this year, I have experiences ~40 hours of broken Air Canada ""Signature Class"" seats -- including a very uncomfortable YYZ-YVR-SYD run in February. Which leads me to the second problem. Air Canada's customer relations department does not have a phone number... which is great if you have no interest in actually talking to customers, but not so great if you want to retain them.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13363,"Unreliable, cancels flights frequently",This airline is absolutely unreliable when it comes to flying from Boston to Halifax. We've had flights canceled last minute on three separate occasions under perfect weather conditions. We live an hour from Boston and have had flights canceled twice (drove back and forth to Boston twice and had the flight canceled twice.) Our third experience: We dropped our daughter off at the airport (made sure the flight was still scheduled since previous experience has been terrible) Flight was still on schedule - two hours before scheduled take off the flight gets delayed and then canceled two hours later!! Horrible!! You'd have a better experience taking a boat or driving than flying Air Canada.,AirCanada,trip_advisor,['Reliability']
13364,"Aside from the aborted takeoff ... next time, upgrade to an emergency exit seat","Pilot aborted the takeoff from SFD about 10 seconds into the roll. Considering the MD-80's reputation for being notoriously short on power and long on runway, we hadn't gone far enough for it to really matter. As we taxied back to the gate, the flight deck blamed the abort on an open hatch light. About five minutes later Allegiant gave it another shot and we somehow managed to claw our way into the sky without anything else shaking loose. Including my legs. Yes, I'd read all the ""legroom"" complaints. But seriously? How bad could it really be? Bad. I was numb from the knees down by the time the 80 lined up for its approach to Hagerstown. Once the feeling returned I immediately went online and shelled out a few extra bucks for a return flight emergency exit seat with tons of sprawling room. Which also put me up front (in my very own row!), directly across from the jump seats used by the flight attendants. Who freaked out when I told them about the aborted SFB departure. Comforting. The stories are true. Seriously. Give your legs a gift. Buy them an emergency exit seat. It beats learning how to walk all over again. And if there's another abort, you and the flight attendants can be the first ones off the plane!",Allegiant,trip_advisor,['Tangibles']
13365,WORST AIRLINE EVER,"When we tried to check in at the airport, they told us that Air Canada changed our flight for an EARLIER one. Never got an email, text, call, nothing. We had to pay 1800$ per person (for my husband and I), so 3600$ in total (and that was not business class or anything), for the next available flight, which was the next day. We had to pay for an extra day at the hotel, food, transport, and everything else. We tried contacting them, worst service ever. They are not helping at all. Apparently they are over booking the planes often now, so be careful.",AirCanada,trip_advisor,['Responsiveness']
13366,Lost luggage,"Flew from Denver to Indianapolis, Frontier lost our Bag went to the office filled out forms. They said they would Deliver our bag to the hotel. When we went back to the airport 2 days later our bag was locked up in the office. but they still charged me the $62 for bag fee. Do not fly Frontier if you can help it!!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
13367,Cheap prices and ahead of schedule,Can't beat their prices. They also fly into smaller airports which I love. Not the craziness of those major airports. Every time I have flew they are always ahead of schedule which makes it nice to leave early. The staff has always been friendly. Keep up the great work!,Allegiant,trip_advisor,['NA']
13368,It Is What It Is,Check in at the airport was fast and easy. There is no entertainment during the flight. The airline crew was very good about going through the cabin and talking to anyone that needed anything. The first round of refreshments is included but the second is water unless you pay for something more. There was no first class and the seats do not recline but they were comfortable and there was plenty of leg room since we are not very tall. Flight crew made the trip comfortable even though plane lacked amenities.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13369,Great Experience,The Flight/Flight Attendants/Food everything was top notch. Had never flown in this airline. Will recommend to all my friends. Very Surprised,Avianca,trip_advisor,['Assurance']
13370,On Time  & direct,"We fly this airline pretty regularly, at least 4 times a year and sometimes more. Every flight has been a direct flight with no layovers, and they have all been either on-time or early.",Allegiant,trip_advisor,['Reliability']
13371,Worst Airline - Avianca Never Again!,"I had a flight with them in June that they canceled. Getting through to anyone is a nightmare and I finally found an email to their Suport Elite office and was able to get help. They processed my reimbursement and I received confirmation on May 22, 2020. I’ve been waiting for my refund for months. When I reached out to Avianca via Twitter they said they don’t have an estimated time of when reimbursements would be processed and mines was still pending review. From reading numerous complaints on Twitter and Facebook I gathered that Avianca does not process your reimbursement, they make you wait months and then tell you that you don’t qualify for a reimbursement. They are pushing “bonus/vouchers” on people but with plenty of strings attached like extra fees and higher fare rates. Please be aware that Avianca Airlines has recently filed for Chapter 11 Bankruptcy in the U.S. On April 3, 2020, DOT issued an Enforcement Notice reminding airlines that the law requires them to offer passengers prompt refunds for flights that are canceled or significantly delayed by the airline. Avianca is refusing to issue refunds despite the Enforcement Notice. Their customer service is one of the worst I have ever seen. Just go to their Twitter or Facebook page to see all the complaints. Buyers be ware!! If your flight is in/out of the US and Avianca owes you a refund or if you are having any other issues with them, you can file a formal complaint with the U.S. Department of Transportation.",Avianca,trip_advisor,['Responsiveness']
13372,Cumplimiento y servicio.,"Sigo muy satisfecho con Avianca; Vuelo con ellos desde hace mas de 8 años y nunca he tenido ningún problema. Ahora estuvimos de buenas, llegamos al aeropuerto con suficiente tiempo, en el caunter nos ofrecieron embarcarnos 1 hora antes.Fue estupendo.",Avianca,trip_advisor,['Reliability']
13373,the most unorganized and unprofessional airline to exist.,"Although service and seats have been awful every trip, this time it was unlike anything I’ve experienced before. We had paid $120 Canadian dollars extra per seat to obtain preferred seating and learnt on the day of our flight during check in that air canada GAVE THE SEATS AWAY because this airline is so incapable of maintaining any sort of professionalism or service that they overbook and left the seats that we had paid for available to be booked by others when checking in online. The clerk told us he couldn’t do anything even though we had paid for and booked these seats a week before it had been overbooked??? No explanation was given nor was our money refunded and there was nothing we could do. If you can avoid flying air Canada ever I always recommend doing so because the only thing guaranteed with this airline is an awful flight.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13374,Honored My Refund Request,"Canceled our March 25, 2020 flight from L.A. to Hawaii, on March 15, due to Covid19 concerns. (Hawaii went on lock-down on about March 26.) Waited until April 30, then called the 800-864-8331 refunds number. Had non refundable tickets. (The flight time had been changed then canceled.) Got Desiree, who said no refund, only voucher. Cited Dept. of Transportation mandate and asked for supervisor. Got Kay. I mentioned that we had another reservation for Oct. 2020 and would have no opportunity to use vouchers. She said that might be a recognized exception and she put in a request for refund. Only one week later than the 5-week estimate, I got an email saying that the refund was approved. Four days after that, I got my $925.60 refund. This has greatly increased my loyalty to United. 6/9/2020",United,trip_advisor,"['Responsiveness', 'Assurance']"
13375,family trip,"all the staff from this airline are very profesional from the pilot ticket, counter, to fly attendants , I will travel this airline again",Delta,trip_advisor,['Assurance']
13376,"Quick ontime to Mesa, Arizona",Very convenient flying out of Bellingham airport located less than 30 minutes from the Canada/USA Peace Arch Border. This is a smaller airport with lots of long stay parking. Once you clear security the gates have lots of seating and there is a restaurant bar with great food located there. Flight was on-time. We had the small personal carry-on bags that fit under the seat in front. There was no extra charge for this. If you are storing in the overhead bins you have to pay when checking in online.,Allegiant,trip_advisor,['Tangibles']
13377,Worst Airline,"I have flown with many different airlines over the years. I have flown with Air Canada 5 times and I have finally concluded that they are terrible. I gave them the benefit of the doubt for a while, thinking maybe they were just having some bad days. This is the DIRTIEST airline I have flown with. On two different flights, I received packaged blankets (which misleads customers into thinking that they are unused) with crusted food on them! The seats and tray tables are absolutely disgusting on all airplanes, but definitely the most dirty on Air Canada. The entertainment system was not working on two different flights. The landings and take-offs have been TERRIBLE on every single flight with Air Canada. It seems like all pilots go to Air Canada to train before they move on to other airlines. Their checked baggage fees are also the most expensive. 3 of our flights have been delayed, which usually doesn't bother me because I just assume that's going to be the case, but it really bothered me that they had all of us board the plane and then made us sit on the plane for 2.5 hours for an international flight while they did a routine check of the plane! If it's routine, then they should know that it needs to be done. If they need to delay the flight for a check, then do it before the passengers get on so that the passengers can still move around the airport and use airport facilities. International flights are long enough. Adding 2.5 hours to the sitting is pretty bad when we could have been having dinner in the airport. Also, they keep it way too cold. My husband who is one of those people who wears shorts in below freezing weather even said it was way too cold.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
13378,Mpls to Detroit - Easy flight,Friendly staff on board and likewise at the gate. The biggest hassle had nothing to do with the actual flight - MSP TSA checkpoints are currently under construction so you can only pass the TSA Checkpoint at two places and one is for Pre-Check. Very wise to go three hours early for domestic flight. The flight itself was uneventful. The pilot w kept us up to date on the arrival time.,Delta,trip_advisor,['Responsiveness']
13379,It’s better than Spirit…I guess.,Friend books us aisle and window and both times from MSP to LAS and return trip they ASSUME or automatically put us together prior to flight. So that means me (window guy) has to middle guy. Trip from MSP to LAS caught it in time to change the window seat in a diff row but missed this auto change on the return. No confirming. What is the point of choosing seats? Is this Spirit? This is really unethical. Yes. Unethical and wrong across the board.,Delta,trip_advisor,['Responsiveness']
13380,SEA to BOS & JFK to SEA .... marvelous,"MINT is magnificent! This open jaw RT was our first experience with JetBlue. It was superb. Eastbound, my wife & I were seated next to each other and the MINT flat bed seats were very comfortable. Westbound we opted for the greater space in the seats (across the aisle from each other -Row 2) ... sometimes known as ""suites"" recognizing the sliding door feature providing added privacy. For airline food a-ok - surprisingly enjoyable. Flight attendants were top notch - great attention to detail. Wi-fi was spotty (and I am not referencing the portion of the flight over Canada). By far, the best ***domestic*** 1st class service ever experienced.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
13381,Customer Service,"Used Expedia for many years. Booked Frontier for the first time. Cheap tickets on Expedia, won’t give you prices for seats or luggage option. When you find out luggage and seat fee is 3x more for you and your child, you request to cancel. NO PHONE NUMBER TO CANCEL, YOU TRY TO CHAT WITH SOMEONE ONLINE, NO ONE CONNECTS, LAST OPTION SEND CANCELATION THROUGH EMAIL. They state 7 days they’ll get back to you.. still waiting and I guess I just donated money to frontier. WILL NEVER BOOK ON THE AIRLINE AGAIN OR EXPEDIA. BEWARE",FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
13382,consistently good service,Southwest is certainly consistent and you'll always know what you'll get. Pretty much on time and excellent cabin experience.,SouthWest,trip_advisor,['Responsiveness']
13383,Do not fly Spirit,This airline is a circus. Looking for ways to get every last dollar out of you. Service is absurd. Flight delays standard.gate changes continuous. Does not update multiple flight delays on boards keeping you in the dark. Pay a little extra up front for a better airline and save yourself the hassle. Spirit winds up costing more in the end without flight delays of 10 hours.,SpiritAir,trip_advisor,['Responsiveness']
13384,What a difference three decades make!,"Wow! I used to think taking Delta Airlines was a privilege when I traveled home from college at Christmas or at the end of the school year. They always offered superb customer service, and I never once landed later than expected. Granted this was all 30 years ago and between 1988 to 1992. When I last flew on Delta Airlines for a business trip in October 2019, I felt more like I was on the equivalent of a Greyhound Bus. Both legs of my departing flight were more than an hour late. The first leg of my return flight out of Jacksonville was also an hour late due to a weather delay The one time I needed my return flight to be detained because my transfer was late getting to the gate, that was the only time my connection left on time, meaning I missed my flight. Fortunately, by the grace of God and two helpful Delta gate employees, I was placed on another flight two hours later and did not suffer any additional costs. My days of considering Delta Airlines one of the premiere and upscale airlines are long gone. I am not sure if I will ever choose Delta as my first choice for travel again.",Delta,trip_advisor,['Responsiveness']
13385,Avianca nunca mais .,"Péssima experiência com Avianca . Apesar de um vôo de cerca de 14 horas com escala em Bogotá , mal nos fornece água , mesmo assim só se pedir . Refeições são pagas, mesmo com os preços abusivos das passagens . No trecho de Nova York a Bogotá as poltronas não reclinam absolutamente nada , não há tela nos aviões bem como não existem opções de upgrade de assentos . Não caiam neste suposto custo benefício. Horrível, Avianca nunca mais .",Avianca,trip_advisor,['Tangibles']
13386,"For the price you pay, it's a steal","You get what you pay for, but with Spirit you get more. Friendly and funny staff, efficient service and a wide array of flights for a ""cheap"" airline. Compared to the equivalent in Europe (think: Ryanair), it's a godsend.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13387,Really enjoyed the experience,"3 times now I have flown with Emirates and 3 times I got upgraded to Business class. I have flown Economy with them and I am 6'5"" tall and was very comfortable in both Economy & Business. The service from check in to the flight was amazing, food & the menu choices were lovely. I can't recommend Emirates any higher, definitely an 11 out of 10.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13388,Shout out to the ground crew,"We were running late to our destination, needed to make a connecting flight. I figured little chance to make it, and even smaller chance our checked bags would make it too. Thank you Delta, we did make it, and much to our pleasant surprise so did out bags. You guys/gals Rock! I will always try to book Delta first.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13389,More leg room!,"We haven't flow Delta in a while. So pleasantly surprised! There was more leg room than the other airlines we have flow in recent years. There was a charge for the meal, but the snacks were free and generous. Staff courteous and on time!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
13390,Would NOT Reccomend,United Airlines had horrible service and they didn’t even have anywhere to charge a phone or computer.,United,trip_advisor,['Tangibles']
13391,Good Airplanes!,"We flew Emirates from Bangkok to Dubai and Dubai to Dallas. The airplanes were excellent, new, well maintained, nice, and clean. The services were good. The food was average. The movies were good.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13392,Happy First time on Spirit Customer,"Excellent. It was on time, very clean , professional staff. Purchasing a ticket to baggage claim, the service was 10/10.",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
13393,Layover time,"Our layover time was approximately 45 minutes for our connection in Atlanta. You really have to scramble to get from one gate to another. We flew in at Terminal B and had to go to Terminal T. That's a lot of walking, two escalators and the tram to get to there. If you have to take that flight then get First Class seating so you are up front and don't have to wait for everyone to get their luggage, etc. That takes more time to get off the plane.",Delta,trip_advisor,['Responsiveness']
13394,wonderful flights great destinations kind flight attendants and excellent rewards point system,jet blue has great destinations great staff great terminal at jfk plus they have a super rewards point system and credit card .don t have a problem with their service,JetBlue,trip_advisor,['Responsiveness']
13395,Nice and uenventful,"Smooth and uneventful - just like I like it :-) We took off and landed ahead of time - service was kind, sandwich was fine. No worries what so ever :-)",Avianca,trip_advisor,['NA']
13396,Down hill,"This airline is not the shade of what it once was. Because they keep good routes it is convenient to fly them. The aircraft was quite new, and the flight on time. But the service is non existent: Problems to purchase on their web page, problems communicating with a Customer Service that either doen not answer the phone,or when they are unable to help. Boarding process, in flight service, food, crew, a complete disaster.!!",Avianca,trip_advisor,['Assurance']
13397,Nightmare in the sky,"On my flight in Sept 10, Jetblue decided to cancel due to unknown reasons, and reschedule the reservation for the next day sept the 11, the next day they did the same for sept 12. here is part of the automated message they sent"" On behalf of the entire JetBlue team, we acknowledge and apologize for the flight disruption you experienced on JetBlue flight #732 on September 11, 2023. This disruption is considered an uncontrollable disruption, meaning it’s due to events outside of JetBlue’s control (things like Air Traffic Control or weather disruptions) and, unfortunately, does not qualify for customer compensation or reimbursement of out-of-pocket expenses. There was no weather disruption Just some rain. avoid at all cost to flight in this airline",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
13398,Scame they are supposedly cheap they over charge onces your there,I check in 4 hours before my fly got to the airport 2.5 hours before I had to wait in line to check my carry on bag I got in line I was waiting almost 2 hours when i got to the front of the line it was my turn they told me I couldn't get my bag in because I was 2 minutes late they had to rebook me so I had to pay hotel to stay for the next flight what got me more upset is that I was traveling with 2 senior they didn't seam to care at all. this is crazy I was not the only one there was more 50 people this happen to the same date I have a vedio of all people that this happen to..I try to see if they can at least compensate me with paying half the hotel to make it right and for the trouble I had to go through because they where the once at fault they told me they couldn't do anything about it worst experience this not the first time.I won't recommend this airline to no one they are cheap but you have to go through a lot of trouble just to check in if your 1 minutes late you miss ur fly they try to sale you another ticket also please check the bags policy they over charge ....I won't recommend this airline are bunch of scammers it's better to pay 20 dollar more then with to get there get charge for bag n to get another ticket be careful this airline is already facing law suit for the same thing ...so angry and unhappy with this airline this picture there was 2 lines for the people that had to rebook that day,FrontierAirlines,trip_advisor,['Responsiveness']
13399,Overall good flight,"The round trip flights were on time, my baggage was delivered appropriately, and the staff was friendly. I had paid extra to sit on the front row where there is more leg room so I cannot comment about the other seats.",Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
13400,Suckd,Dirty seats. Air conditioner not working. Air hostages were very rude. Flight was delayed Very hard to book.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
13401,I would ONLY FLY JET BLUE if I could,"I can’t say enough about Jet Blue and their excellent staff! They were dealing with full flights on both of my recent trips, they were dealing with a different plane being delivered to the gate so the seat configurations didn’t match and they managed to get everyone reassigned quickly and orderly. They even upgraded me from extra legroom to Mint because my seat no longer existed on the new plane. They were dealing with lots of elderly people, someone in a wrong seat. Someone who had not bought a ticket for their baby and was trying to put them in a car seat. Dogs. And then I for the first time in my life, left my tote bag under the seat in front of me and superb flight attendants Michael and Anthony went back for it. I saw these gentlemen help so many elderly passengers on the plane with kindness and respect. I truly wish Jet Blue flew everywhere I need to go!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13402,This was an overnight flight.,"The plane was an Airbus A380 I believe. The legroom was very adequate, we did not feel cramped. The flight was 7 hours. The seats had tabs that supported you head if you wanted to sleep. The food was better than we expected. We were very pleased with delta and their service on this flight.",Delta,trip_advisor,['Tangibles']
13403,Poor website layout and customer service.,"I apparently booked a flight accidentally with dates that were clearly non-sensical from the week long flight I was trying to book. Trying to contact them by phone to cancel it was met with long wait times and then when I did finally get through the rep was very difficult to understand with their heavy accent. Rather than let me cancel, I was charged an almost $300 penalty and the remaining $2300 was turned into a voucher rather than a refund! Buyer beware! By the way, tell your friends too as consequences are the only way to effect change. Hello Delta…😁",Allegiant,trip_advisor,['Responsiveness']
13404,No help,Our flight was cancelled no emails to tell us this. Absolutely no help in getting us another flight home and they really couldn’t care less. Just offered us a voucher. Shocking treatment from a company we would have recommend but we will never fly with them again.,Emirates,trip_advisor,['Responsiveness']
13405,Worst Business Class in all aspects,All I can say is don't fly with them unless you absolutely have no other choice. Was about 15 in Business class and they ran out of meals from the Business class menu and gave us economy class meals which were inedible! No apologies ever received from Air Canada Customer Service about this.,AirCanada,trip_advisor,['Assurance']
13406,Unconscionable and Irresponsible!,"During these times the airline industry, like many others is experiencing labor shortages, burned out employees, cutbacks, and delays. If you are a reasonable person who travels by air, you can't be surprised when things aren't going smoothly. However, my experience with this flight was absolutely horrible. The flight was continually being delayed which yes, I understand. Boarding finally took place at approximately 3:20 as the plane was scheduled to ultimately take off around 3:44. Boarding had been completed. It was a very FULL flight. Apparently, the ground crew was still trying to get the bags loaded on the plane so further delays ensued. We sat until approximately 4:30 in a closed plane with little to no air circulation and again I emphasize a CHOCK FULL FLIGHT. All this as a PANDEMIC is still happening !!!!! Why air cannot be pumped into the plane in these circumstances is a concern! If that is not possible, there should be at least some type of plan B for circumstances like this while the country is still experiencing pandemic like conditions. It was IRRESPONSIBLE, UNCONSCIONABLE AND HORRIBLE! Southwest should be compensating every single person on that flight. Often, the captain will stand at the exit as passengers disembark. There was no captain or pilot to be seen because if there had been, he/she would have heard about my dissatisfaction and concern! As of now, I am not sure I will be choosing Southwest as my airline of choice.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13407,Zero information on massive flight delay and weather is perfect at both ends,So we are sitting at the airport for over 6 hours with zero information from Jet Blue as to why the incoming flight is 6 hours late and we are waiting to see if crew can even go back tonight. I must say my experience with United you are at least given updates and information. Here nothing. Oh. And you want to speak to someone o. The phone. A 97 minute wait. This is beyond horrible service. jetBlue will have a hard time ever gaining our business again.,JetBlue,trip_advisor,['Responsiveness']
13408,Economy plus,Being seasoned at the travel gig I think we have finally figured it out to fit our needs and budget. We are a couple so have taken to booking three economy seats for the 2 of us. Yes a bit more expensive nut not anything like premium economy. It makes the journey much less cramped. There is no need to get things from the overhead bin and we leave home with a bag of almonds and a bag of manderines. These mean we have refreshments when we need them and anything left on arrival can be dumped in the bio bins. We also take empty sealable coffee mugs and once past liquid inspections fill up at a McDonalds and have a hot beverage without having to wait for inflight service. When inflight beverages are served we have safe non polluting containers for the beverages on offer. If everyone did this 1000 plastic cups could be saved per flight. Many thanks to AC staff for priority loading and disability assistance. You only have to ask for assistance. It is so appreciated. There were a few problems but all were resolved with smiles. How Canadian! Thanks for making a tough trip quite pleasant.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13409,Great Point A to Point B Transportation,"Plane is clean, seat are good for a few hours and fare is cheap, what else is there? I found this airline a pleasant surprise, employees appear happy, planes are well kept and procedures are well explained and followed. Just pay attention and plan your trip, baggage, seat assignments and snacks will cost extra so pay attention.",Allegiant,trip_advisor,['Tangibles']
13410,NOT WORTH THE MONEY,"After a gap of few years traveled in actual Business Class (not upgraded) and it didn't meet the expectations comparing to earlier times. Aircraft was an ill-maintained old one: Seats were threadbare/hard, onboard entertainment was not easily operable or was not working as it should have been. Service to put succinctly not bad, comparing to what used to be. A nice-sounding MENU was given which was not as good as it used to be. Certain items on the menu like Fresh fruit Cuts/ Cheese Board and port wine to accompany were simply not offered. Giving away a bar of packed chocolate was the best the crew could achieve. It would suffice to say that good enough for an upgraded filght only. My review is limited to this flight only.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13411,Staff will actively try to harm you.,"Long haul 8 hour flight. Was told foods were dairy free. No markings on many foods. Others had dairy markings and I was told don’t have milk “It’s just Egg”. Ignorant and rude staff, boarding pass mix ups and lost baggage - Avoid at all costs. Doubly so if you have allergies as they will just lie to you.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13412,Unkind Staff,My personal item could fit into the bin and the agent just stated I still had to pay for carry on despite it fitting in the personal item bin & said “white privilege wont get you out of this one honey.” Felt her comment was unnecessary.,FrontierAirlines,trip_advisor,['Responsiveness']
13413,Company Service,"Worst company to fly with, do not recommend at all, not trust wothy, do not check in your bag items will get stolen appears that they are not held responsible for tampering with bags. Will never fly with this company again. Will also make this known to my fellow friends and family! Please note if you are considering to travel to a different city do not book Frontier Airlines. Thank you",FrontierAirlines,trip_advisor,['Responsiveness']
13414,Robe your money,"75$ for carry on +25$ for check in , extra!!! What is going on here ? And not allow me took bag , took all stuff in my bag ! airline I have ever sit , worse service! 100$ Extra for each person. They don’t give a f* for anything. Why they don’t allow my bag to check in but I paid for check in ? What the heck ? Really disappointed really worst airline",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13415,Very good experience,"I had 4 flight segments within 2 weeks, and all of them were quite enjoyable. Among the free drinks we even had a choice of Heineken or top quality Stella Artois Beer.",Emirates,trip_advisor,['Reliability']
13416,Rude behaviour of the flight crew,"it was no short than a nightmare . poor behaviour of the crew , not responding to your order , waking you up with tapping a fork on your face to eat while you are sleep and open the bathroom on you in order they can use it :((((((. Also , my child did not get her toy and they were not going to give her until my wife spoke with supervisor who was not care enough to apologies . i do not know if you are paying to get comfort or harassed !!!!!",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13417,"HORRIBLE,  WORST AIRLINE EVER","Flight was delayed This morning and and I was told due weather? Hmm I told them don't lie to me about due to weather, weather is beautiful and then they said due to air traffic control. What the #$%@. Never heard of that and couldn't leave out till tomorrow getting home late Sunday. Every other airline was leaving out even the one going to the same destination which is Atlanta but there's wasn't canceled so what you mean do to air traffic control. They will not give a refund or any incentive so I had to pay $289 on Delta to fly back home this morning to Atlanta that frontier had canceled for no reason. WILL NEVER FLY FRONTIER AGAIN NO MATTER HOW CHEAP IT IS.",FrontierAirlines,trip_advisor,['Responsiveness']
13418,Do not fly,"Checked in the day before. Arrived at the airport 1.5 hours prior to my flight. Printed my boarding pass at the airport and applied my baggage tags. Walked to the ticket counter and was advised that my seats that I paid for were sold to another couple. I was denied access to my seats and was told that I needed to pay an extra $100. For a flight on the following day. I needed to be at work in the morning so my wife and myself rented a vehicle and drove 16 hours to our home. When asked for a refund, I was told that my money was forfeited to the airline. Spirit Airlines are engaging in fraud and theft. They were fined several times for their actions by the US Department Of Transportation but they still engage in their illegal activities. WTF. Unbelievable. Stay away from Spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13419,Non Stop!,This is the best thing ever! At your destination in 3 hours! Can't beat it! Flights were on time both directions. We love Southwest and now even more that it travels to our favorite destination non stop!,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
13420,Word of caution - Lima,"My review is not about the service of JetBlue necessarily but more a word of caution to those looking to save money flying JetBlue between Lima and the United States. If you are traveling from other parts of Peru, connecting through Lima on your way home, be aware that if you are delayed, the JetBlue desk at Lima closes at 11:00 p.m. So if you're late or miss your evening flight, you're out of luck! There is typically also only one flight per day from Lima to FLL and vice versa. So you'll be spending another full 24 hours plus hotel room in Lima, unless you want to spring for a ticket on another airline (which is what we did - the 2:00 a.m. Delta flight from Lima to FLL). Nothing against JetBlue, but we wouldn't go with this option again because of lack of choices when faced with a delay that was out of our control (and we allowed ourselves a 3-hour stopover in Lima, so not like we were cutting it close when booking!)",JetBlue,trip_advisor,['Responsiveness']
13421,"united will lies on your face, with no respect for custumers","our original flight was from the 25 dec to 14 january , they rebook our flight from till dec 30 to the 14, ruin the entire vacation, the flight was over sold, they were telling costumers there was something wrong with the seat and there were trying to get him a better one meanwhile they was giving the same seat to another costumer bad way to treat costumers",United,trip_advisor,['Responsiveness']
13422,The flight to fort walton was smooth!,Had problems with return flight. lines were too long for only 2 lines of security.Departing flight went well.,Allegiant,trip_advisor,['Responsiveness']
13423,Dubious request of credit card copy (both sides),I had 51 flights this year but was never asked before to send a copy of both sides of my credit card,Avianca,trip_advisor,['NA']
13424,A mess on boarding,"I never saw such a boarding mess as I experienced while boarding flight UA287 in San Diego. I understand that Coved 19 restriction are going down, but on May 1 they still had to be followed. With a doctoral degree in Bio-Med Eng I understand quite well the purpose of those restrictions. I also understand low risk of contamination due to HEPA filters. But what about boarding. Should it be overlooked by the airline or police? When the boarding started everybody pushed forward. No group numbers were followed at all. Many passengers had significantly oversized carry oo luggage, and a geriatric US crew tried to push those items whenever they could. All entrance at the craft was jammed, and people quizzed to each other. I got a full body rub by a flight attendant who desperately tried to force a huge object to overhead compartment. I asked her to keep a distance from me, and she got very upset at me. When finally all commotion was over and I took my sit I was approached by other flight attendant, presumably the supervisor, asking me if I'm not satisfied I can rebook the flight. Thanks, but after all the worst was over, I didn't see a reason for that. Similar mess was on my second US connecting flight 1020 from Houston. This time I board the last to prevent unneeded close body contacts. When I asked why they don't keep any order, I was told ""we are no police"". In my opinion if US can't meet Coved 19 protocol they shouldn't operate. It was completely different on my return flight (May 15). In Cozumel Mx. the Mexican UA staff did really a good job. And so was on my changing flight in Denver. UA should be embraced on such performance.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13425,Pleasant Economy,"Though in the middle of a row of four, there was sufficient leg room. Service was friendly but impeccable and food good. The planes were clean. Check-in was easy at the airports",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13426,Rejected my Covid test because it’s 72 hrs and 20 mins,The check in agent rejected my COVID test because it’s 72 hours and 30 mins before rather tan 72 hours. I travel to Canada a lot. I’ve never seen such inflexible agent.,AirCanada,trip_advisor,['NA']
13427,Extra costs,Flight and personnel was very pleasant. Flight was on time and fast loading. Not much leg room but that appears to be industry standards. Patrons have to pay for luggage and seats so ensure you review the total costs.,FrontierAirlines,trip_advisor,['NA']
13428,DXB transfer question,"If I am flying from BKK into terminal 3 in DXB, then out of terminal 3 to IAH, will I need to go through security in terminal 3?",Emirates,reddit,['Responsiveness']
13429,Not recommended,Pay the money for a better airline. Difficult to check into flight especially if you have booked through non Allegiant phone service is almost impossible to reach for help. Front desk only opens 1 hr before boarding. Our experience was all of the above plus a 3x delay hard to manage this with children. I would give them 0 stars if I could,Allegiant,trip_advisor,"['Responsiveness', 'Reliability']"
13430,Premium airline with reasonable ticket prices,"A great airline which provides good service. We searched for airlines which could provide us with good ticket prices going to London, and found Emirates. I have to confess that it was not the first time we took Emirates flights. Check in was fast, we got good seats, and stopover at Dubai was relaxing. Disembarkation was also quick. Yes, will fly with them again!",Emirates,trip_advisor,['Responsiveness']
13431,1st time flying alone ,"My 1st time flying alone and I was not scared. Smooth flight, smooth take off and landing. I picked a window seat in the back thinking I would have the other seats to myself but there was the sweetest older gentleman that sat next to me. Bless his heart because he never got mad or annoyed everytime I needed to use the restroom.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
13432,Vickie Fisher,I love flying Southwest. The fact that I can check my bag free is stellar. Also they have the best staff. Always helpful and pleasant. They are my #1 choice for flying.,SouthWest,trip_advisor,['Assurance']
13433,Buena aerolínea,"Excelente Aerolínea, puntual, buen servicio de las azafatas, el aperitivo que dan es rico, todo muy ordenado al hacer el abordaje.",Avianca,trip_advisor,['Responsiveness']
13434,Well taken care of,It was around a 10 hour flight the flight attendants were great. Always offering water and picking up our trash. Meals were yummy. Entertainment was good. Flight was smooth,Delta,trip_advisor,"['Tangibles', 'Assurance']"
13435,Uneventful,"Staight flight, no stops to Florida, love it! Mostly ontime and uneventful, just the way we like it!",Allegiant,trip_advisor,['Reliability']
13436,Spirit is getting better ,"Over all a good trip thats every thing in a nut shell, spirit is making a push of giving good customer service",SpiritAir,trip_advisor,['Responsiveness']
13437,False Advertising - Avoid At All Costs,"My wife and I booked the Allegiant Total Bundle so we could pick our seats and get priority boarding as well as a carry on and checked bag. Well, we checked into our flight only to find out we were 5 rows back from our chosen seats in the very first row where our other family members were sitting AND we did not have priority boarding. We paid to have these benefits and travel together with our family. We feel completely stolen from since Allegiant will not respond to our emails and messages letting them know about these issues. The total bundle is falsely advertised. Do not pay for the benefits expecting to receive them because Allegiant will not honor their promises and then will ignore you when you try to contact them. We will avoid flying with this airline when we fly again soon.",Allegiant,trip_advisor,['Responsiveness']
13438,Service standards,"The flight was good, however didn't like the quality of meal which was given as a breakfast. In fact I've got the stomach ache for the next 2 days. The flight attendants seems quite busy that they missed to offer drinks with meal. Hope to see some improvement next time. Regards Naved",Emirates,trip_advisor,['NA']
13439,Easy and comfortable,"We have started booking JetBlue on our flights to Florida instead of United. They offer more leg room, more comfortable seats, and free video. Really is no comparison between two airlines these days.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
13440,Delta One all the way!,"We saved enough Chase points for our Delta One flight from LAX-CDG and it was worth every single point! We were lucky enough to experience the brand new Delta One Suites and it was AMAZING! The amenities, service and food was top notch! I would highly recommend Delta One for any long haul flight. And not to mention the special checkin section at LAX, lounge access and priority boarding. It also came in handy for customs at CDG, the regular line was massive! All worth it!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
13441,Plane left on time,The plane left Philadelphia on time and it also left Orlando on time. The thing I hated about airline was it never left the airport on time the last time I rode it. So i am very happy it was on time.,SpiritAir,trip_advisor,['NA']
13442,Disappointing Trip,"I did not have a positive experience traveling with JetBlue. The flight itself wasn't too bad, but the way the Stewards carried themselves did not seem very professional. It also took over an hour to claim the baggage, while the flight was barely two hours. This was unacceptable.",JetBlue,trip_advisor,['Responsiveness']
13443,Love love,"So grateful for united airlines. After spirit airlines cancelled my flight without any solution, I was able to book with United the same day. They gracefully worked with me to get a flight at a reasonable time and I was able to get to San Diego in a timely manner. The service and quality of the flight was great and I’m definitely a fan.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13444,Always try to fly Southwest!,"I've been flying more than often lately, on a few different airlines, and Southwest has been the best by far. All three flights on my recent trip were on time with fun flight attendants. My boyfriend even commented that Southwest's staff seem to be in a better mood than those with other airlines. Earlier this year there were some major delays because of a mechanics' strike, I believe, but aside from that, no complaints.",SouthWest,trip_advisor,['NA']
13445,Beware of Cancelled Flights,Air Canada cancelled our early morning flight from Chicago to Montreal and moved us on a 9pm flight. We didn't learn about it until we arrived at the airport.,AirCanada,trip_advisor,['Reliability']
13446,"Ldn<newyork 
Newyork<ldn",The best airline ever Free internet better service than big airlines Enough leg space 10/10 …………………..,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
13447,DO NOT FLY WITH FRONTIER YOU WILL REGRET IT,It blows my mind that this company is in business. We start being charged an outrageous amount of money for 2 carry on bags that fit into their size limitations. Our flight got delayed 3 hrs giving us 30 minutes to make it on our flight to Cancun. When we arrived our bag didn’t make it. We had to buy everything essential for survival. When our bag arrived 3 days later I was missing 2 items. A pair of fear of god short and my cologne. On the flight back our flight was delayed 2 hours. We wait 4 hours for our next flight that also gets delayed. We final board about to take off and they cancel our flight making the excuse that we would not make it within the curfew of the airport that we know we would make it on time since at take off in the beginning of our trip we made it with 10 minutes and this would get us there an hour before curfew.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13448,fine,"I was very happy with them. It was my first time on their airline. No problems coming or going. we got back early . I would give 5 stars, but no pepsi.",Allegiant,trip_advisor,['NA']
13449,Poor customer service,"Worst customer service I have had to deal with. Called customer service to be told that the waiting time would be 25-30 minutes. I put my name in and had them call me back. About 30 minutes later I received a robo call saying I was in the portal and to hold on. This took another 20-25 minutes. Leaving on a flight in less than a week. Was told to fill out the e-ticket information to enter the DR. It asks for permant address and city. My city is not reconized. I call customer service and have talked to 3 people. The first person had no idea what I was talking about, #2 told me that the form was not necessary to enter DR, I read straight from United form that said it is necessary to fill out the form, he then transferred me to technical support. Once again they had no idea what was happening. I was told they would put in a request to have it look at and to try back later to see if it had been fixed. She also told me if it wasn't fixed they could help me at the airport. REALLY! Totally unacceptable. 24 hours later I try again and the problem is still not fixed. TERRIBLE!!!!!",United,trip_advisor,['Responsiveness']
13450,A little delay but Jetblue made it ok,Traveled to Aruba. Upgraded to rue 1 for my birthday. Flight canceled for mechanical difficulties and Jetblue took great care of us. I will definitely fly them again,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
13451,Sergio at JFK is amazing!,Thank you to Sergio at JFK for helping us get on our honeymoon. No one else was willing to help us but Sergio found a way to get our ticket changed so we could go on our honeymoon and even escorted us through security and customs. It was a stressful time and a long wait but the costumer service was wonderful!,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13452,Never again,"15 hours delay and still counting, no food or water offered, no information on to when we will depart, just costamt delays, operators lying saying that the crew is in the plane and we will board soon( this was 7 hours ago) just to keep us quite STUFF emirates, never again",Emirates,trip_advisor,['Responsiveness']
13453,AIR CANADA IS RACIST,"I had the worst experience with air canada. First off, they did not provide any information about needing a transit visa anywhere on my ticket. Just a little bit of context, I am a student in the USA and have a valid US visa, but just because I have an Indian passport they subject me to this stupid rule. Secondly, their ground staff was super unhelpful and lied to me and told me that I could easily change my tickets to another airline through the site I booked my ticket from and sent me away. I obviously couldn't change them and ended up being stranded on the airport for hours trying to call the customer service of the website I booked my tickets from and their customer service was horrible so I spent hours in vain trying to get my tickets changed as the airline staff had suggested. Ultimately they didn't do anything, my ticket went to waste, they caused unnecessary delay and physical and emotional stress and I had to book a new ticket from scratch. Just the worst travel experience I've ever had. DO NOT BOOK AIR CANADA.",AirCanada,trip_advisor,['Responsiveness']
13454,Love to travel,"Excellent flight, plenty of room,great service, food was mediocre, great hot chocolate chip cookies. Bathroom nice and clean. The flight attendants were extremely attentive and brought warm wash cloths. Would like to see a direct flight from Orlando to Honolulu or Tampa to Honolulu tho!",United,trip_advisor,"['Tangibles', 'Assurance']"
13455,DOUBLE CHARGED MY CARD FOR MY FLIGHT BECAUSE I HAD AN ERROR PAGE ON THEIR WEBSITE DURING CHECKOUT,"Trash always will be, I went to go buy a ticket to orlando last week and they gave me an error page than I went back in to buy the ticket afterward and it charged me twice, after calling they obviously made it out to be my fault and took $300 from me rather than just refunding my cash. They clearly can see two of the exact same flights with exact same passengers. Of course it's made out to be my fault when called about",FrontierAirlines,trip_advisor,['Responsiveness']
13456,Keep your eyes open,"The flight to Cancun got moved, canceled, bumped, and rescheduled so many times and required us to rebook to make a ferry on arrival or book a nights stay in Cancun. That cost an additional 400.00. The return flight kept getting delayed as well but that was good since we were in line at the ticket booth for 3 hours. However once we were at the terminal the departure gate changed without notice. We happened to be traveling with others that had a different gate than us which clued us into change, otherwise we’d have missed an already much delayed flight. It was not a pleasant experience. As for the flights themselves…meh.",SpiritAir,trip_advisor,['Responsiveness']
13457,"High price, reduced extras","I don’t understand why prices go up and the in flight service gets worse. No movie for a 3 hour flight, no snacks and high a can of pop. The tea ordered never came. So reduce the ticket cost accordingly and I would be fine",AirCanada,trip_advisor,['Tangibles']
13458,Delta Airlines - Top Notch,"Delta Airlines has treated me extremely well over the past 8 years. Over this time, I have traveled domestically and internationally and have seen their level of customer service increase tremendously over the past 5 years. In fact it is normal to see Flight Attendants who truly enjoy their job and it shows. Thanks to Delta for their commitment to customer satisfaction.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13459,Good Flight Attendant Service and Pilot Communications,"I had two legs on this trip that took me thru San Francisco. Both flights had wonderful flight attendants- Karen and Heidi. They made the flight fun and enjoyable. Checking on our needs, making some funny jokes on the loudspeaker. Very personable. The pilots gave us information on what was outside the window and for the leg from SF to Seattle that we were delayed by air traffic control due to weather in Seattle. We made up most of the time. Very enjoyable flights.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13460,Flight Staff Are Southwest's Best Asset,"Flight #'s 2282, 2218 and return 2264 & 1401. Reason I prefer SWA over AA is the staff. Consistently friendly & often funny (how cool is that?) which makes everything else seem great (seats seem bigger, flights shorter...etc.). We had a 5-hour delay reported to us on the return, but the airport staff were communicative and sincere. The delay somehow got shortened to 2.5 hours (THANK YOU! Whoever made that happen - I got the feeling it was many).",SouthWest,trip_advisor,['Responsiveness']
13461,Late,"We boarded in dubai and the flight was not full. There was a lot of confusion about who was boarded and they came around asking if certain people were on board, this made us late, then when we were ready there was a massive queue which made us even further late. Over 1 hour late leaving. The service was poor, and when food was served, i was told only chicken left, then the person behind me asked for beef, and they found it, amazing really when the flight was not full. Anyway has really put me off emirates as service has been poor a few times. We arrived in LGW late and then had to book a hotel as i did not want to drive to south wales that late at night.",Emirates,trip_advisor,['Responsiveness']
13462,SCAMMED!!DON'T DO EMIRATES SKYWARDS PROGRAM!!!,"Let's first say I was very excited about flying with Emirates. This would be both me and my first time. We are traveling to Dubai for the first time on our 11th anniversary. I called customer service six times before I booked and looked through the website multiple times before I booked our flight. Through the conversations with the reps and reading through the website, I was told I could use miles to upgrade my seats. I was also told how many points I needed to upgrade my seats. So I opened the Emirates card to get 60k miles, joined the Skyward program to get 10k miles and other benefits, transferred miles from other points programs, and purchased additional miles from Skyward. I bought the ticket in March, and now I am being told (April) that ""the upgrade with miles is never guaranteed. It completely depends on the flight statistics."" None of the previous reps mentioned this, nor is it visible on the website. Had I been told this, I would have never purchased all this and taken those steps to get miles. I was scammed. All I want is to use my miles as I was told I would be able to. I have never had a miles program that does not allow you to use the points immediately. I have had Jetblue for years and never had an issue using points. I thought this airline was supposed to be upscale, so I didn't expect it to be a scam. So disappointed. So, the last rep I spoke to told me that there was nothing anyone could do and that I could only submit a complaint. That is sad. HOPEFULLY, THIS HELPS OTHER NOT GET SCAMMED LIKE ME. IF IT'S LIKE THIS BEFORE THE FLIGHT, I CAN ONLY IMAGINE WHAT IT WILL BE LIKE FOR THE FLIGHT.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13463,Ms.,The flight was not bad but the food was horrible. 10.00 for a hot on a bun that was rock hard. The selection was crappy.,United,trip_advisor,['Tangibles']
13464,Stay away from this airline,"The absolute worst airline I’ve ever flown and I’ve flown a lot! The seats are cheap and uncomfortable, there’s absolutely nothing complimentary, and they find every way possible to upcharge you! They canceled our original flights which created issues with our itinerary. Then on the flight home we originally had a direct flight but were forced to take a layover in Orlando. Due to this they subsequently lost both of our sets of luggage. Of course their only solution is is a qr scanner code to file a claim. And then you find out it could be a wk before you get your luggage. It remains to be seen if our luggage will arrive unscathed and with the contents intact. Also, while we were on the flight from Ft. Lauderdale to Orlando the flight attendants were extremely rude and unprofessional. One attendant very loudly complained about working for spirit and another physically put her hands on another passengers child. We will never fly Spirit ever again and I would suggest everyone avoid them.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13465,Very disappointed,"The expectation was good, we were going to fly from Navegantes to Guarulhos and from there to New York. At the check-in desk we were advised that there would be a delay because the guarulhos flight to New York from 11:30 pm was canceled and we would be relocated to another flight at 7:30 the next morning. We saw a lot of passengers arguing with the attendants, because we would basically lose one day in our lives, after all 7:30 was to be arriving in New York and we would arrive only at the end of the day. Without a solution, we were dozing off at the airport until 07:30, as they offered us no option, not even a room to sit with a bit of security and tranquility. It was disappointing. After a very long night, we finally boarded and traveled after 08:30 a little later. We arrived late afternoon in New York, missed a day of sightseeing, a day of rental car and mostly very tired. I want to leave here only my disappointment with Avianca, not for the delay, but for the disregard for the passengers, dropped in the airport for an entire night with a voucher for dinner and breakfast, as if that were the most important. Very disappointed",Avianca,trip_advisor,['Responsiveness']
13466,Not as bad as all the reviews I read.,"Great airline but know what your getting into. Cheap flight but baggage’s, food and drinks, or any upgrades will cost you.",SpiritAir,trip_advisor,['Tangibles']
13467,Salute to Emirates Cairo Staff!  Deep Appreciation,"The check-in Manager, staff went above and beyond service level to offer me help and guidance while boarding. Due to time delay I had to comply with Air Suvidha and TNepass at airport. They helped me with internet connection, guidance on how to do and enter all the details for me on their system. Handed over print outs of the necessary forms! Very kind and courteous all the time. Wonderful unforgettable experience. I'm grateful",Emirates,trip_advisor,['Assurance']
13468,first flight and it was great!,"I flew with Southwest airlines for my trip to Las Vegas. It was my first time flying so i was very nervous, and being alone didnt help either. The airport was very directional and i seemed to navigate through it quite easily. The attendants on the plane were very nice and helpful. The flight was quick and smooth. No problems other than sitting in the middle of the plane and having to wait to be let off.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13469,Ms,Good experience traveling on Spirit. Very cheap rates! I would recommend to others if they are looking for a no nonsense flight.,SpiritAir,trip_advisor,['Responsiveness']
13470,Escaping the Coronavirus in Portugal,"This flight was last-minute. Unplanned. We had planned on living in Lisbon until the end of May. But, as we watched the Coronavirus devastate Italy we watched for signs that Lisbon would be affected. Sure enough, the virus spread and we identified a growing likelihood that air travel would be restricted to the USA. So we called United and told them we wanted to depart in 48 hours. Wow! They moved our flight from May 31 to March 13. Not only did they waive the change fee ($150/person), our United agent noted that our new flight was $71 cheaper -- and they would refund us that amount directly. Furthermore, we got seats in Economy Plus with an empty seat between us for the long TransAtlantic flight. Really nice, particularly as we, like most folks, were just a bit anxious about sitting next to others who might have contracted the virus. Our overall rating for this trip is 5-star (Superb), which exceeds the rating of ""pretty good"" we usually observe of United Airlines. Thanks United!",United,trip_advisor,"['Responsiveness', 'Assurance']"
13471,buen viaje,"Excelente vuelo y atencion de la tripulacion, de las pocas compañias que no molestan porque te pasas un kilo o dos en el equipaje.",Avianca,trip_advisor,['Responsiveness']
13472,great service,I was so touched by the attendant helping me put my bag in the overhead bin. The flight was on time and I have no complaints.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13473,Holiday travel,Thanksgiving trip to visit family. Delta does things right. No issues with check-in or flight. We use them whenever we can. We don’t pay to check a bag. We had the exit row so we had plenty of leg room.,Delta,trip_advisor,['Tangibles']
13474,Worst airline in United States,"Do not fly with frontier airlines. 1. LGA - DFW It was a 11 hour delay ‘due to crew regulations’… ok so what now? We showed up 4 hours before the new departure time and no one works at check in desk until 8 am, our new departure time is 9:30 am. The line to get a new boarding pass (only available with check in agent) was wrapped around the terminal. 2. DFW - LGA (the worst experience of my flight history) Flight cancelled literally 20 minutes before boarding with no explanation or warning. I guess frontier decided in the last minute not to show up at the gates. Lot of angry customers rushing to the check in desk. The rude agent shouted and said ‘go online and get a refund, the next flight out is in 3 days. No hotel, food or transportation vouchers will be provided. Good luck everyone’. Seriously?! We have a job to go back to and family to see, that’s how they handle the situation… we ended up spending 550 extra for 2 one way flight back home the next day. Frontier is literally the worst airline in the United States and I would compare them to a third world country like North Korean Air. Good luck getting repeating customers Frontier!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13475,First Time,"The plane was quite spacious for economy class. The service was very cordial. I don not, however, like the ""no assigned seat"" thing. I would not book with them again, for this very reason. Also, the in flight entertainment wasn't working. They rebooted it 3 times and it still wouldn't work.",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
13476,Jetblue is the worst airline ever!,"On March 14th, I booked online 4 tickets for my 2 minor children, (respectively) 11 years old and 6 years, and my husband to travel from Boston to FLL. Today, I received an email from Jetblue saying that my flight in July has been changed. I was out on a one-stop flight to NY. When I called Jetblue, I learned that my two minor children were on a different flight on their own. My husband was on a flight by himself as well. I never received any notice that my kids were set to travel alone. On top of this, my husband and I have to pay $600 on top of the 19,920 points and $1,761.17 . Jetblue is pretending to be cheap but, in fact, they are as pricey as the other airlines but in a sneaky way. The only good thing out of this mess is the representative I talked to on the phone. Marcus was very helpful, calm, nice and professional. Too bad he is working for a company like Jetblue.",JetBlue,trip_advisor,['Responsiveness']
13477,Stay away,"This airline is the worst. Their website is trash, then their horrible customer service tries to charge you double for booking fees, their luggage is now 40lbs and they won't tell you (vs 50lbs limit with other airlines). I had a problem with an error that was obvious and they didn't even care. With my brother, they didn't disclose to him that they were charging extra for booking on the phone. Stay away from flying with Spirit. I'm not using them again, and would rather pay extra to the other airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13478,Great extras on the plane,"Was able to watch TV - movies, sports events, gave out ear buds free. Crew was exceptionally friendly and down to earth.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13479,Delayed,Flying from Atlanta to Jacksonville NC. Flight delayed because of plane in VA delayed. Why doesn't Delta have extra planes when they know it's weather issues.,Delta,trip_advisor,['Responsiveness']
13480,"Most Cramped flight in nearly 1,000,000 miles","The best thing about the flight was its punctuality. However, the Plus seat that I purchased was the most cramped (least leg space) that I have ever been in. These were 2.5 hours that were very uncomfortable. After Covid, one would expect more space between seats. However, not in this airplane. All food must be purchased on-board: water, coffee, everything.",Avianca,trip_advisor,['Tangibles']
13481,Spectacular service,I started off this journey on 28/05/2019 from Milan on EK92 with about a 3.5 hour stopover in the Dubai lounge. I had become quite unwell shortly before my trip home and after the first flight I was even worse. When I arrived home I learned that I had both sinus and ear infections but I didn't know that at the time. I had maxed out my points to experience First class on the way home and whilst I wasn't able to enjoy the vintage champagne or even eat very much I seriously don't think that I would have made it home without the exceptional care from the cabin staff. They looked after me like I was in a private hospital and they genuinely cared. The suites are amazing and the bathroom with shower is bigger than my bathroom at home. The suite can be completely controlled by the iPad. I will absolutely be trying out First class again but next time it will be when I am 100% well.,Emirates,trip_advisor,['Assurance']
13482,i should have known better,"Normally I do not like to post negative reviews.However Allegiant gets it both barrels from me. Allegiant Airlines is in a class by itself. Our flight to Portsmouth NH, safely landed. To that I give Kudos to the Allegiant. The flight was unpleasant ranging from a frigid 55 degrees (had a small thermometer in my carry on) to a very unpleasant flight steward, who bit my head off as well as numerous passenger's heads off who asked about raising the temperature and who had the audacity of asking if there was hot coffee onboard. Unfortunately, i had a nonworking seatbelt and it proved terrifying. The flight attendant was notified before departure and 2x she said she would look into it. I did file a report with Allegiant. I have heard nothing back. Nor do I expect to. Our return flight was less unpleasant due to the fact that I did have a working seatbelt, the flight attendants were not cranky and the aircraft temp was cold but the captain raised the temperature after numerous folks complained. My only complaint on that return flight was that i had a small wallet wrist purse and stuffed it into my underseat personal item bag and the flight attendant said that was not allowed. She said that the personal item bag should have been paid for as a carry on overhead compartment bag. (it is a very old vera bradley diaper bag that holds my small purse, medications, ipad mini and iPhone) To say that it did not belong under the seat was ridiculous. Next time, I will stick with the original plan and fly SWA. I was grateful that we did not perish in a ball of flames.......so ya, the flights were good ;)",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13483,"JetBlue is garbage, your flight can get canceled by their incompetency","JetBlue is synonymous to garbage. Our 1pm flight from JFK to SLC was delayed twice for 2 hours because “they had the wrong plane”. Then ultimately they just canceled the entire flight. The cancellation was completely their fault and within their control. Communication was also unclear on what to do next. I tried to go to the help desk at the terminal only to be told by the rude employee to get off the line and just wait for an email that never came. There was zero reassurance on what to do next. Eventually I was able to check the app to see that our flight was rebooked to the next day. It would have been a 15 hour travel time with a layover in LAX. I opted to just cancel our entire trip and get a refund. Even that was an ordeal. After waiting 40 min on the phone to be connected with an agent, just getting the refund took another 30min. And the person screwed it up by giving me only a partial refund. I had to contact them again later to get a full refund. This took another hour because the agent said their system kept crashing. Pro tip: use their chat bot instead of calling them. It's easier to communicate with them and they'll make less mistakes. Doesn't help their system being slow or crashing though. They also have a new ""fine print"" policy where if you don’t pay for your checked in luggage before 24 hours the price is $45 instead of $35. Supposedly JetBlue’s inflight experience is better but that's at the expense of their operational reliability. They’re rated one of the worst airlines in terms of cancelled flights and delays. Never making the mistake in booking them again.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
13484,Amazing regional airline,"This airline makes me long for the days before US airlines were in a race to the bottom to cram more people into planes. I don't have more than one experience to cite, but I was really thrilled with an inexpensive regional flight that included checked bags. Economy class had head rests, reclining seats, and free in-flight entertainment plus beverage service. Would definitely fly them again.",Avianca,trip_advisor,['Tangibles']
13485,Terrible experience ,It was terrible experience with Air Canada. My fly was from Toronto to Melbourne and the flight has been cancelled and changed it to next day. The staffs were very rude and they were not friendly at all. Air canada did not offer any compensation for canceling the flight neither.,AirCanada,trip_advisor,['Responsiveness']
13486,rude pp,rude employers on the ground and on the flight never smile never happy to help u when you need help .,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13487,Love this airline,This airline is very reliable and the desinations available fit our lifestyle. The prices are very resonable.,SouthWest,trip_advisor,['Reliability']
13488,Flight Attendants... Moody,"our flight was supposed to leave at 9:50 am... then changed to 10:10am... Well... at 10:10 we were still inside the bus waiting for 20 minutes... no one said a thing. too bad The Mexican airport was full at our arrival so more waiting didn't help a lot. The flight attendants had the worst attitude and the worst ""Im so sick of people"" faces... too bad my poor row just kept waiting for the food to arrive until one of the male attendants noticed and told another one ""what about these people"" and she just shrunk shoulders and put a face of ""it's not my problem"".... I know it's not... but don't be so obvious to the customers. besides that... food was good, but really the attitude...",Emirates,trip_advisor,['Responsiveness']
13489,Relaxing,Really enjoyed the time spent on the airplane. Service was great. The flight was smooth and quiet. I will definitely fly again with this Airline.,Delta,trip_advisor,['Assurance']
13490,Flight to Florida,My flight was very smooth. We had a very new Airplane (very nice!) The allegiant Team was very nice.,Allegiant,trip_advisor,['Responsiveness']
13491,F allegiant,"The way allegiant handled their customer service when a flight got canceled is absolutely unacceptable, they crumbled. Worst airline to deal with. NEVER FLYING THEM AGAIN. I will fly hours out of my way with delta or whoever else to not have to go through this. F ALLEGIANT",Allegiant,trip_advisor,['Responsiveness']
13492,Not Very Entrtaining,"The flight pushed back 5 minutes early, arrived at the destination 25 minutes early, did not have a gate and arrived at the gate 15 minutes late. Due to the 737 MAX 8 issues, we were on a leased plane from TAP. It was an airbus 330, a great plane overall, except the entertainment system was not compatible with A/Cs system and kept crashing, o, not entertainment system on this 7 hour flight. Meal and beverage service was very good and the crew and service were also good.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
13493,SEATAC TO ANCHORAGE BLISS,"These days flying isn’t always the most enjoyable way to spend 3-4 hours. Too often I’ve flown somewhere and wished I’d booked time with my dentist instead. Luckily for us, Jet Blue had other plans and provided us with a wonderful oasis in the sky for our flight to Anchorage. The entire experience was positively delightful. We left on time, flew in comfortable seats with outstanding service and landed on time, if not a little early. JETBLUE really impressed us with every aspect of our travel and we’ll most certainly fly with them again real soon. Highly recommended!!",JetBlue,trip_advisor,['NA']
13494,Always Reliable,"We fly often and this is a non stop no nonsense flight.The crew is always accommodating and polite. They offer a credit card which allows benefits such as priority boarding, a free drink and points towards travel.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13495,Crap service,"This is my second time flying with this airline and both time the flights is delayed first for 2 days and last time 1.30h late , they don’t tell u about it until it’s last minute and don’t even give you any rewards about it . In the plane the service is so bad they just give u a cheap snack after when ur starving to dead, almost 2 hours later; and the personal is nothing friendly. The worst service for flying. hardly recommend it !",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
13496,HORRIBLE CUSTOMER SERVICE! UNTRAINED STAFF!!! ,"I was on a Delta flight last night and didn’t get my carry-on bag last night. A Delta representative called me and said they would ask Alaska Airlines to bring my carry-on back to Juneau last night and deliver it to my address after midnight. However, after midnight, I haven’t heard from Delta or Alaska Airlines regarding my lost baggage. I called Delta baggage at 3 a.m., and she told me my bag arrived at midnight via Alaska Airlines. So this morning, at 7:30 a.m., I went to the airport to pick up my bag. And I was told by the Delta agent that my bag was not in yet and would be available at 8 p.m. tonight. So I went to Delta Airlines again, and they were already closed at 8 p.m. I asked Alaska Airlines if my baggage had arrived, and they said they didn’t know anything about it, especially since I didn’t fly through Alaska Airlines. I have my laptop, my notes, and my iPad; in short, I have everything important in my carry-on. I have an exam tomorrow and don’t have any means of getting my computer for an exam tomorrow morning. I am very frustrated; everyone is telling me different things. This is absolutely ridiculous how Delta handles their business. The agent put the wrong name tag on my carry-on bag and messed everything up. I can’t study for my exam by going back and forth in the airport, calling Delta customer service, and finding the right person to talk to. All they said was sorry! And sorry is not going to do anything right now for me because I have an exam tomorrow, and I’m very stressed out about this. There are lots of untrained staff, from ticketing to customer service representatives and other personnel. Very frustrating!!!! I would not recommend anyone, my friends, family, relatives to fly with Delta Airlines! HUGE SCAM WITH THEIR SKYMILES TOO!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13497,Short flight.,"Flight was as pricey as flying out of Ohare, BUT the convenience of flying out of Rockford makes it all worth it. From start of drive to end of our flight to our Condo in Florida probably about 3.5 hrs. Nice flight. Even tho it was packed it was still relaxing and crew were friendly. See ya next time!",Allegiant,trip_advisor,['NA']
13498,Good Experience Flying to Miami,"My flight with JetBlue was pretty good. I normally hate flying, but with JetBlue I always seem to have a smooth experience. The only reason I'm not giving 5 bubbles is that you have to pay for small amenities like headphones, and I remember days when this was not required. Other than that staff and flights both to and from were good!",JetBlue,trip_advisor,['Tangibles']
13499,CALAMITOSO VIAJE,"Resido en Guayaquil y junto con amigos compramos boletos en Avianca hasta Miami y luego tomar un crucero. El mismo dia del vuelo la compañia decide cambiar la hora de abordaje, retrasando el vuelo por horas. En Bogota (escala) pasó lo peor, avianca retraso otra ves la conexión por 7 horas, la espera fué insoportable aduciendo fallas mecanicas del avión. Cuando nos llamaron para embarcar a la hora fijada, otro atraso con el mismo cuento, finalmente abordamos y llegamos al destino. Nadie se hiso responsable de nada y nunca nadie pidió disculpas y peor alguna atencion preferencial por la larga espera o por edad del pasajero. Los problemas de Avianca vienen desde septiembre del 2017, cuando un paro laboral de pilotos paralizó todos los vuelos, en ése momento estabamos en Madrid esperando retornar a Bogota, a unos nos enviáron en una aerolínea europea otros tuvieron que quedarse en Madrid. Como los problemas laborales no se han solucionado, ocacionando un pésimo servicio mi recomendación NO CONTRATAR CON AVIANCA.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
13500,A Big “Cheap” Rip Off,"If you have flown before, then you probably know how much of a farce it is to get any positive experience from it. From hidden fees to random cancellations, and broken luggage to paying 3 dollars for a Dixie cup of water; Allegiant is a joke. Build your own airplane and you can still get to where you’re going cheaper and much more comfortably. Allegiant is a sick joke. Jumping off a skyscraper while flapping your arms will be much more enjoyable than flying in Allegiant’s aluminum tube of death. Flyer beware! P.S. The cushions on the seats are just a formality.",Allegiant,trip_advisor,['Tangibles']
13501,Worst Airline I have ever flown,"From the chaotic flight check in through the Truman Show commercial atmosphere of the flight, I was not impressed. Baggage is limited to 40 pounds, other airlines have a standard 50 pound limit. The check in was horrible. No employee had control of the circus like atmosphere. One customer was given extra pounds under the table for baggage while all others were told to lighten their loads. Once I boarded the plane, one customer was told to find a way to get her luggage to fit in the already crowded overhead compartments or she would have to check the bag at an additional fee. Keep in mind she already paid a fee to put it in the overhead compartment. The tray table was too flimsy and narrow to hold a bottle of water. The female flight attendants were more interested in flirting with the male passengers in the front row than actually helping other customers. The lone male flight attendant did most of the work. There was definite overkill with the snack and beverage sales (3 rounds). Then we were subjected to the credit card enrollment pitch. The seats were extremely uncomfortable. I will never fly this airline again. All of the add on fees made the flight just as expensive as other airlines.",Allegiant,trip_advisor,['Responsiveness']
13502,"Average at best, if not worse","I had two legs on Avianca (one from Quito to Bogota, and the other from Bogota to JFK). Both of the flights were significantly delayed, making me narrowly make my connection from JFK back to Boston. The plane itself was fine, aside from the seats feeling very old an worn, the food was ok at best, and the flight crew was fine, but the gate agents were not the best when it came to customer service. I probably wouldn't fly with them unless I had no other options and I'm quite glad that I only had a carry on because of all of the issues with delays.",Avianca,trip_advisor,"['Reliability', 'Tangibles', 'Responsiveness']"
13503,Awful!,I am sitting in South Dakota for the last 45 minutes when my flight was supposed to be direct from Appleton to Las Vegas. Not so much. This is after a 4 hour delay in Appleton an hour which was spent sitting on the plane in Appleton. I will never fly allegiant again. A complete joke of an airlime.,Allegiant,trip_advisor,['Reliability']
13504,Good flight,Would love to have flat rate! Nice flight to Myrtal Beach both ways. Everything on time if not early.appreciated them being lienyant with poundage on return. I did fall School shopping whil on vacation.,Allegiant,trip_advisor,['Assurance']
13505, Unfair and unethical policy,"On December 31, 2023. I booked flight 1436 from STI to JFK, which was scheduled to arrive at 1:37 PM. However, due to mechanical issues, the flight was delayed until 3:23 AM the next day. I was offered by a JetBlue staff to be assigned to a different flight, flight 1936, confirmation YYBOJ, which arrived around 8 PM. This means that I arrived more than 6 hours. When I spoke to the agent, I was informed that I changed flight and therefore I did not qualify for the credit. I was referred to the JetBlue Customer Service Plan1, which states that customers whose flight is delayed 6 hours or more due to a Controllable Irregularity are entitled to a $200 credit. However, the plan also states that customers who change their flight are not eligible for compensation. I find this policy unfair and unethical, as I did not voluntarily change my flight, but accepted the offer that JetBlue made to me to avoid further delay and uncertainty.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13506,Not Much Help,"When bad weather caused a problem with the arrival of the plane to take us home to Ottawa, first, the airline posted a ""delayed"" notice in the departure lounge, and then later, the posting changed to, ""cancelled."" The people at the customer service desk basically told us that ""we were on our own, since it was not something under the airline's control. But they would try to get us another flight the next day. They also told us that they had a special discount at nearby hotels for people like us. When we tried the website they gave us, it was ""flown away"" and after a half hour waiting on the phone number they gave us to get the hotel discount rates, we were told that there was no discount. Fortunately, I went to the check in counter, and booked a flight for the next day, on my own initiative, and paid $200 for a hotel room. Air Canada's customer service rates a 1 out of 5, but of course, the pilots and crew were great, once we were on our way the next day",AirCanada,trip_advisor,['Responsiveness']
13507,Poor attitude and mechanical issues.,"I understand flying in January is always risky, but two different mechanical issues and, of course, de-icing delayed us for 2 hours. Then, after the captain gives the okay to move about the cabin, I patiently waited for the flight attendants to allow me to squeeze by the beverage cart to go the bathroom. I was told ""sorry honey"", you'll have to wait. I have flown on several different airlines where the flight attendants were more interested in actually tending to the passengers than worrying about being inconvenienced.",Allegiant,trip_advisor,['Responsiveness']
13508,Frontier is Terrible,Extremely terrible customer service. One of the employees was extremely rude and aggressive about getting people behind a waiting line after telling me that because of my flight being a few minutes away from boarding. Outrageous bag fees and inability to help with simple instructions with checking in a bag (which they never said the proper weight to begin with and i had take items out to make weight) just infuriated me even more. Missed an important flight to make it worse. Never flying with frontier out of Hartsfield-Jackson airport in Atlanta against if possible! If zero was possible I’d give it that.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13509,Damaged luggage after forced checking,"I recently flew delta and planned for my luggage to be carry on. A brand new suit case that was only used for the second time. I was forced by delta to check the bag and upon receiving it from baggage claim, the handle no longer worked. Not to mention the many overhead bins that were empty above me during the flight. I reached out to delta and they claimed they no longer take any responsibility for how their employees handle personal luggage and take no accountability. The situation was handled very poorly by delta. Disappointed in this experience.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13510,They originally said with doctors not that they would refund,Daughter and grandchildren were supposed to fly January 4th 2024. Got tickets 3 months ahead of time. 2 days before daughter went to doctors because she is 7 months pregnant and doctor told her not to fly because of dangerous blood pressure. Frontier has refused to refund saying I should have got ticket insurance . They only want to let them fly at later time.and I would have to pay 75$ more for each ticket,FrontierAirlines,trip_advisor,['Responsiveness']
13511,Heading Home from  the beach,"As our vacation ended and we flew home, the flight was on time, quiet and pleasant. The attendants were nice and the flight was smooth.",SpiritAir,trip_advisor,['Responsiveness']
13512,Choose another airline,"9+ hours of delay from a technical failure with no ""guarantee"" of getting out of the airport tonight. Plus rude/disrespectful employees. If you're asking why we didn't ""rebook"" its their policy that unless the flight is officially cancelled you can rebook at your own risk of losing money. Choose a different airline. PS. if you're traveling with young children or are a new mother - they'll probably make you cry (because that actually happened today).",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13513,Fl7ght delayed,"Flight delay was over 10 hours. Did not keep us informed in a timely manner. Received several different reasons for delay. Called customer service, they stated plane had not arrived at airport. I told them the plane had been at the gate for over one and a half hours.",Allegiant,trip_advisor,['Responsiveness']
13514,Horrible spirit,My ears hurt and the airline is and I can’t pop my ears and this was a horrible experience I will never fly spirit again,SpiritAir,trip_advisor,['Tangibles']
13515,Worst experience in my 45 years of life.,"This is the worst airline company in america, if not the world. They boarded 10-15 minutes after the takeoff time, then made us wait in the dirty plane for an hour and a half, just to tell us that they must “deplane” and kicked everyone off the plane and told us to stay near the gate as they would renovate shortly. We waited for maybe 2 1/2 hours, just for them to tell us that our flight is canceled, and we cannot rebook for anything for the next 4 days, and now we are stuck with having to rent a car and drive home. This is not worth the time, or money. I will never fly with spirit for the rest of my life, and I suggest that no one ever does.",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
13516,Highly recommend Spirit,Great Airline for short trips with direct connections Will use them again for sure And we recommend them,SpiritAir,trip_advisor,['Tangibles']
13517,Abused by the AC Boarding Employee,"When asked the AC gate boarding agent if we are entitled to get a free lunch due to 7 hours delay at departure, I was threatened to be banned from the flight and also threatened by this rude person with calling the police on me waiving his walkie-talkie , and this is just because he felt he could do that... AC 137 February 19th 2022",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13518,Muy cumplido.,En realidad iba en tránsito para Villa de Leyva y el cumplimiento de Avianca fue fundamental para que todo el viaje fuera maravilloso.,Avianca,trip_advisor,['Reliability']
13519,Signing up for credit card in flight?,Has anyone done so and what are the benefits of the promo code they give you in flight as opposed to signing up on your own any other time?,JetBlue,reddit,['NA']
13520,Possibly worst company in America?,This is the worst run company I have ever personally dealt with and ruined a family vacation to see grandparents that we hadnt seen in over a year. They cancelled our flight for no reason the morning our flight was supposed to leave. We had to cancel our vacation to Cleveland then got an email on the day we would have been flying home so we went online and cancelled the flight because WE WERENT IN CLEVLAND TO FLY HOME BECAUSE THEY NEVER GOT US THERE! We then got correspondence that since WE cancelled the flight we would only get a travel voucher and not a refund because WE had cancelled the returning flight but we would get a refund on the first half of the flight because SPIRIT had cancelled it. I was on hold and on the phone w. 2 different agents for over 1 hour and 40 minutes and explained that i would NEVER book them to fly again and wanted a full refund at which point i was put on hold for another 20 minutes then disconnected. I calmly explained that yes WE had cancelled the return flight because we weren't in Cleveland to fly home because they never got us to Cleveland TO fly home and had some idiot reading from a script over and over saying they could only offer a travlel voucher since we cancelled the flight. Absurd to think this company ruined so many families travel plans then have the audacity to try to give travel vouchers that HAVE TO BE USED BY THE END OF THE YEAR. A sleazy company that hopefully goes out of business soon before they ruin more families hard earned vacations.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
13521,Don't fly Spirit ,Absolutely the worst experience I ever had. I'm a professional that travels for a living. First time and last time I will fly spirit . Horrible check in experience and I was charged $225 for one checked bag! They Nicole and dime you and the agents are rude. The first agent I went to would not help us on anything and I just made the flight . And I got to the airport 4 hours before takeoff.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13522,Yes to Allegiant!,"We recently 'discovered' Allegiant Air while looking for a direct flight to Phoenix, AZ. So glad to have connected with this economy airline which provided us with everything we needed. We loved the small town airport experience - so much more preferable whenever possible than the craziness of large metro airports. Getting through TSA (normally a stressful process) was smooth and efficient, no long lines, and the terminals were small enough to be very easy to negotiate. This airline is ""a la cart', meaning you pay extra for choosing your seats, for carry on or checked baggage, for water and snacks, etc. in other words, you decide what's important to you. We used Allegiant's mobile app for booking, for flight alerts and updates, and for advance check-in; plus no need to print your boarding pass! If you're looking for a small town, no frills airline, Allegiant Air is an excellent choice! We look forward to flying the friendly Allegiant skies in the near future!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13523,Delta flight,We were pleasantly surprised at the comfort of the plane and the service from the flight crew. We would use Delta again for future flights,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13524,Absolutely unsatisfactory,"As a mom traveling with my 4 year old son, timing is very important so I always pre book my trips and traveled packed just in case there is a delay but for one, for a airline to almost, always have a delay then will have you rebooking your flight out of pocket after having ridiculous layover times which moves from 6 hours to 29 hours 45 minutes !!! And you’re forced to cancel. And don’t even try reaching out no phones and only text messages to most unpleasant amd unprofessional agents I have ever spoke to and I also work in the call center industry. They have no capacity to help just know.they will expire your money your hard working money … even after causing their own delays , without proper notification and you will never get a call “ without you even knowing you will find yourself paying for a extra booking absolutely ridiculous…if your a mom traveling I would suggest a more credible airline that’s takes accountability for their actions.",FrontierAirlines,trip_advisor,['Responsiveness']
13525,Upsold !,"Delta upsold me an upgradable flight ticket with the clear intent to use my global upgrades. Then later retracted the ability to use those upgrades stating that they expired before the flight. When I requested the refund to the basic economy ticket I would have booked if unable to use my upgrades it is now full. This flight is 4 months out. Give me a break. The continued erosion of Delta quality and elite member treatment is awful. I was offered zero recourse in money or satisfaction. When I asked to speak with the supervisor I was told there was n one else and I could file a complaint online. Well here is my complaint. Shame Delta, Shame!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13526,Worst experience,"Definitely, I do not recommend you fly with Spirt, they just want your money, and they charge you for every single thing. My bag was overweight by 2 pounds and had to pay the price of a full bag (another $60 dollars!!) the space between is so small, and on my way home, they lost my checked bag and the people in charge did not even know where it was and did not want to help to give any information about it. So disappointed with this company but what do you expect if the prices are ""low"" and you end up paying more than American arlines but with bad customer service? Don't risk your vacations with Spirit, it is not worth it",SpiritAir,trip_advisor,['Responsiveness']
13527,Frustrating Experience All Around,This was a bad experience all around with Southwest. Storms made our departure over an hour late...not the fault of the airlines. But their communication with us was very poor as to when we might leave. When we arrived I patiently waited for others to take their luggage from the overhead. Someone took my sleep apnea machine. I have filed a report with Southwest but trying to talk to a human being is next to impossible. Waits are over 2 hours...really?? When we got to the baggage claim area we had to wait over 90 minutes for our luggage...no explanations or apologies from the airlines. Then we were told to change areas and it finally arrived. Rather than a 2.5 hr experience this turned into a 5.5 hour reality and I still do not have my apnea machine...One last comment: the airlines say they are doing extra cleaning in between flights. There were used Kleenex in the compartments that hold the safety info...how did they clean and leave that? Gross!!,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
13528,Where Do I Start.....,"Well, here we are again. Another day, another example of how Frontier is the worst airline on planet Earth. Not only did they move my flight and give me two redeyes instead that do not work with any of the reasons I was flying to another city, but when I tried to inquire about options, I waited on hold for over 2 hours, bouncing around between non-english speakers. To get a new flight, (original flight was $450) it would cost $1,200. I tend to avoid this airline due to all the ways it has screwed me in the past, but the one time in years I decided to give them another chance, I am reminded why I avoid it like the plague. To Frontier employees, I would say quit your job and literally work anywhere else, but I doubt you would be able to find another job....thanks for ruining yet another vacation.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13529,NYC Trip,Flights went ok. Weather delays on both legs (Killeen and Houston) going to NYC. Staff was very friendly and accommodating on all flights. Row to myself each leg!,United,trip_advisor,['Responsiveness']
13530,FLIGHT FROM MYANMAR TO EDINBURGH,"I flew first part of journey with fly Dubai and unfortunately had a seat kicker behind me all the way from Myanmar to Dubai. Why airlines cannot put families with children in a section of the plane together i will never understand. i have had children so I understand how difficult it is to travel with them, Arriving in Dubai I was exhausted but thank goodness for Emirates excellent service to Edinburgh. Lots of room to stretch out in economy, excellent food, drink and service. Great in flight entertainment and actually even managed to get some uninterrupted sleep. even baggage collection in Edinburgh was straight forward. Most definitely going to fly with them again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13531,for constant Jetblue delays flights should be free!!!,4-7 hours delay every time. Every hour they change departure time further so you will stay put at the airport!!! United is a little more money but no delays!!!,JetBlue,trip_advisor,['Responsiveness']
13532,The worst experience of my life ,WORST AIRLINE!!! AVOID AT ALL COSTS!!! They will finesse you with “Al-Carte” as the ticket lady said to me at the harry reid international airport. So besides being on time and paying for my bags I should have also paid for my seats because they over sold the flight and told me I should have purchased my seat! I thought I purchased my seat when I purchased my flight. They wanted to maybe put me on the next flight. I expressed my frustrations and to no surprise they decided to ban me from the airline as a whole which thank God! This wasn’t the first time. I flew with them three times this bring the third and every single time a disaster!,FrontierAirlines,trip_advisor,['Responsiveness']
13533,Delta Business class,I have not been on a Delta flight in 4 years. I used to be platinum with Delta and was not treated well and left for another carrier. I was disappointed in the seat. It was hard and awkward. There was no cover to put on it for sleeping. I am tall and the foot rest was too far away to be used. The massage was also not working. I was never able to connect to the internet so that was frustrating. The food was not great and very poor selection.,Delta,trip_advisor,['NA']
13534,COVID Procedures do NOT follow CDC Guidelines,"I have flown a number of times during this pandemic, but have never experienced such lack of consideration for customer health and safety. Boarding procedures are completely acceptable, boarding from the back of the plane to the front, to avoid face to face encounters. But what shocked me was when I arrived to my seat, I was forced to seat directly next to someone, in an aisle seat no less, with another customer to my right. A covid sandwich! The plane was completely full with zero flexibility to give an alternative seating arrangement. I am not the only customer who shared this same sentiment.",Delta,trip_advisor,['Assurance']
13535,"Bom, mas poderia melhorar.","Avião espaçoso, poltronas mais confortáveis e possui televisão com séries, documentários e jogos... Porém, comprado com os demais aviões da companhia área ainda deixa a desejar o avião desta rota: SP - JDO",Avianca,trip_advisor,['Tangibles']
13536,They lied to my face and smiled about it,"I was scheduled to be on a later plane and was offered standby for an earlier departure. When I asked if my luggage would be moved to the earlier flight, the first attendant assured me it would. When my name was called I was excited to be getting to my destination sooner! I asked the second attendant about the bag I had already checked and they also assured me it would be on the same flight as I was. I’ve now waited for over 2 hours in Toronto only to be told (with a smirk I might add) that my luggage was on the original flight. I would have just waited if I had known. What a royal waste of my time. I do not recommend this airline.",AirCanada,trip_advisor,['Responsiveness']
13537,"first but not last Emirate flight, very nice!","I had the pleasure of flying from ZRH to DXB and back with Emirates for the first time and it was a very pleasant experience, with friendly staff, good food, a nice entertainment system and in economy nice leg-room!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13538,Seattle to Dubai,"Upgraded to business. Great service, good food, flat beds. Top airline undoubtly. On the way back economy class yet very good service, enough leg room same as you would get paying for economy plus or extended economy in other american airlines.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13539,Southwest Continues to go dowhill!,"First flight out of Reno 5:30am gets cancelled with no explanation. They put us on flight to Denver where we have been sitting for over two hours because they dont have a flight attendant to operate the flight and no reasonable estimation of when one is going to show up- unreal. The guy working has been on hold with his own company for 90+ minutes. Just terrible, website is down, can't call anyone for help and stuck in Denver- terrible! Feel awful for the employees of a company and there are so many hiring, this would be my last day if I worked for them!!",SouthWest,trip_advisor,['Responsiveness']
13540,Puntual y el personal amable tanto al hacer el check in como en el avión,El viaje de San Juan a Bogota fue un vuelo directo lo que te permite economizar tiempo que se pierde en las conexiones. Un buen vuelo.,Avianca,trip_advisor,['Reliability']
13541,23 years with Emirates Airlines,"Cabin Crew are always helpful and serve with a smile, pity the Pursor could not have been the same. What a miserable guy he was and guess the cabin crew felt it too!",Emirates,trip_advisor,"['Assurance', 'Empathy']"
13542,Comfortable & value for money,Emirates has been my personal favourite. The business class is extremely comfortable forlong flights. Food is good. Airline gave us free hotel stay in Dubai for stopover of more than 6 hours with visa. The business class lounge at Los Angeles and Dubai both are good with variety of food options. The A380 bar in the air gives a good break to socialize. The flat bed is comfortable. The in flight entertainment is excellent.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13543,"Quick Flight, Good Service",I was on a super quick flight from Ottawa to Montreal; hard to write a good review about such a quick flight because it's over before you know it! Plane was clean and the staff was friendly. No complaints! Would recommend if you're looking to quickly get from Ottawa to Montreal.,AirCanada,trip_advisor,['NA']
13544,Disabled Veteran/Extra Fees/Terrible Customer Service,"All I needed to do was make sure I could bring a carry-on. $80 to upgrade seemed a bit much, but I did it. Oh, that was for seat selection and a checked bag. Call and they stated another $50 plus $30 convenience fee for checked bag? I hung up. They called back. They're gonna take care of everything. So she assigned me seats I can't change without paying another $180 with the promises of adjusting what they've already charged me. All I wanted to do was bring a carry-on. I'm a disabled vet and I don't do well at airports. Just wanted things to go smoothly when I get there and customer service made even the planning difficult. How did my simple $198 flight wind up $538. I just wanted to bring a carry on.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13545,"Puntual, tripulación super amable","Todos los vuelos salieron a tiempo. La tripulación muy amable, y el personal del aeropuerto también. Lo único que puedo decir es que a la llegada a Cancún dimos muchas vueltas (pasamos 3 veces sobre Cozumel!), estuvimos unos 40 minutos extra en el aire. Supusimos que se debía a turbulencias, o a qué no había pista disponible. Nadie de la cabina dijo nada, lo que alteró a alguno de los pasajeros. Incluso varios se descompusieron. Supongo que será normal, pero un aviso a los pasajeros en algunos casos, tranquiliza. De todas maneras, siempre he tenido buenas experiencias con Avianca.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13546,Please don’t buy delta one if you go to Regan airport!,"Please don’t buy delta one if you go to Regan airport! It’s just normal business class and they’ll charge you like delta one. Old plane, crowded seats. Service was great though. If you are vegetarian you’ll only have granola as breakfast. All of the other options have pork.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13547,Managing partner,A top notge service I mean in terms of Airline and terminal. I am lucky I got an upgraded to business while I am not on my way back to Dubai. All the best to Emirates Airline .,Emirates,trip_advisor,['Assurance']
13548,Great service on United,"My flight from Kalamazoo, MI was hectic, though it turned out great in the end. It had snowed the night before, and the gate attendants were trying to defrost the airplane and clear the runway. We were going on the first leg of our trip back to Seattle, from Kalamazoo to Chicago O'Hare. They eventually told us that 13 of us would have to get off of the plane, and they would take you in a shuttle + you get 800 dollars per person. We are a four person family, and so we got in line for the 3200 dollars in total. When we were at the front of the line, the gate attendants asked if anyone would agree to be re-booked completely from the flight for 2000 dollars per person. As we were 2nd in line, we were more than happy to take the 8000 dollars in total. When we went back to Seattle 2 days later, 3 of the 4 of us had been re-booked on the economy plus, with the extra legroom. I think that in general, all of the gate employees should get raises for stressful situations like this one. They were very accomodating, and remained calm almost the whole way through. Thank you United Airlines!",United,trip_advisor,['Responsiveness']
13549,Nice flight but missed connection,We flew all night The flight went well and the meals given were adequate . We did however miss our connecting flight to Denver only because we could not get our luggage on in time after we passed customs . The customer service was excellent though gave us free food vouchers so it worked out just fine . We did catch the next flight and made our last flight to home in Winnipeg.,United,trip_advisor,['Responsiveness']
13550,Trash,I could write an essay about everything they did to waste my time but I won’t waste yours. Don’t fly Frontier.,FrontierAirlines,trip_advisor,['NA']
13551,YOW to YYC,"A slight delay but ended up being only 10 minutes late at arrival. Very professional crew, and pleasant too! Aircraft was tidy and clean, and had an okay movie selection although what's missing are documentaries and the foreign movies selection could be improved.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
13552,Mint-waste of money,"Am mosaic member. Paid 2500 dollars for mint only to find the screen at my seat didn’t work so couldn’t watch any movies or watch direct tv. On top of that, their wifi was really slow, hard to get on to and then kept getting knocked off. I love jet blue but if you pay 2500 dollars you expect things to work. Don’t think that’s too hard an ask.",JetBlue,trip_advisor,['Responsiveness']
13553,My favorite airline!,"I do like this airline a lot. They are usually on time, treat their passengers fairly and with respect.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13554,Hopefully this was the last time,"Traveling with this airline has not been good most of the time. This time the flight was on time, the employee at the gate was friendly, efficient and helpful. However, on-board I keep noticing that flight attendants do not seem to value passengers. The lady seemed bothered by the passengers and had a rude attitude. Everything was rushed, even the safety demonstrations and food was minimal, and always is. No matter if you choose first class or economy, good service is lacking. I always preferred American Airlines, due to the excellent service provided in all areas, especially on-board, but this year gave United a chance on several occasions. Unfortunately, due to the lack of decent service, I am now choosing other airlines for both business and pleasure.",United,trip_advisor,['Assurance']
13555,Worst Experience of My Life,"Departed from San Juan airport at 10:05 pm July 25th 2021 to Orlando airport, arriving at 1:30 am July 26th 2021. The two of us, my boyfriend and I, spent the night and early morning waiting for the connecting flight, departing from Orlando at a little after 7 am on the 26th. Boarding was at 6:20 am for flight NK1216 to Columbus OH. However at 6:20 am it was announced the flight was canceled due to ""no crew"". Very poorly detailed instruction by Spirit staff told all passengers to proceed to the ticket counter...meaning exit the terminal past ALL security check points [so that this hour long process could be conducted again to all passengers]. Now that all the passengers could wait in a chaotic angry crowd and wonder what was the next action to be taken. A crowds of over 100 people gathered in whatever line could be formed. Finally a single Spirit staff member finally took charge and started organizing a lone not toward the ticket counter as instructed by the original staff member but towards a TOTALLY different counter now used to handled the canceled Columbus flight. The chaos that ensued was nothing less than a cluster of confusion. Nonetheless once the line was sorted out a whole new waiting game began that took myself and my boyfriend over 2 hours to speak to a representative. Side note: the line started with 4 representatives and a hundred plus Spirit customers. And somehow, by the time we made it to the front of the line, there were only 2 Spirit agents remaining. They clearly showed where the Spirit company priorities were at this moment in time. Once we reached the counter to speak to a Spirit agent, we were instructed that we to be put on a new flight departing at 7:05 am July 27th 2021. My boyfriend then expressed how he needed to be home today July 26th 2021 for that fact that he had work the next morning. I also started my new job July 27th 2021 and needed to be in Columbus for obvious reasons regarding that matter. The agent was polite however extremely dismissive. She was clearly stressed on her end due to misinformation and confusion on my end. Now I had to get a hotel and was given pitiful food vouchers of $7.00 x4 between the two of us [highly under Perdiem for the area]. My boyfriend then spent the next several hours calling to the hotline based off of a business card the Spirit agent handed us before being dismissed. It said the following: ""NEED HELP REBOOKING A CANCELED FLIGHT? 844-989-7283"" My boyfriend spoke with an agents on the phone. The phone line was heavily static and hard to hear, as well as being zero help regarding our situation. My boyfriend then called a different spirit number [1-8770-955-2153] and continued to waste his time explaining how we needed to be home today and would accept any flight offered to complete this task. This of course was not able to be done because they didn't have 'access' or the ability to see other flights from other air carriers. Even though we know that the first representative was able to connect other passengers with flights from competing airlines connecting back to Columbus i.e Delta. We learned this news from other passengers getting different flights back home from a friend we made in the two hour line of waiting. She told us she have been given a flight with Delta later that evening. We will NEVER recommend Spirit airlines due to so many poor interactions with its staff and its poor business model regarding customers. They proved in that one day that Spirit Airlines DOES NOT GIVE A CRAP about their customers despite being the tourism industry where customer service is their number one priority. I will never ever fly Spirit again and will NEVER recommend them to anyone. Good riddance!",SpiritAir,trip_advisor,['Responsiveness']
13556,Go to hell,"this flight was a catastrophic disaster. We had our departure as 6pm july7, and boarding at 5.10pm. When we FiNALLY start boarding it was 7, and we waited one and half hours in the airplane and then told the airplane has issues and we have to go back to gate. We were at the gate at 8.30pm and waited till 10pm at the gate and we are only given 5-6 jellybeans and a very small pack of cheeze it. It was horrible and then they started to board at 11pm and we finally take the departure at 12.40 am !!!!!! We had 6.40 hours of delay and then once we go to frankfurt, they told us they will handle connectiion flights, which They literally put everyone on the WAITLIST !!! We had transit visa issues and we cannot wait after 12 hours in the germany. We said the problem the representative, they finally gave us a flight at 9pm !!!! We waited for another 6 hours in the frankfurt airport. They stole more than 12hours from us since we supposed to be in Istanbul at july 8, around 3pm and now our new date is july 9 !!!!!!!! Horrible horrible experience and they don’t even care. Horrible customer service, we waited more than 2 hours in the lanes to even talk about our connection flight!!!! Never ever buy again. Even if it means i cannot flight at all.",United,trip_advisor,"['Reliability', 'Responsiveness']"
13557,Has gotten much better over the years,"Have flown with Air Canada for decades now. In the early 2000s I think the poor reputation was well deserved. However in recent years the service and quality of their product has improved a lot. I have flown with them dozens of times in the past several years and the service is always excellent. Their agents and flight crew have helped me out many times, and even when flights have been delayed or canceled I have been impressed with the compensation and solutions they present. The food on flights and drink options have also gotten much better in recent times (setting aside the COVID period, of course). Their international flights are also far better than domestic flights, it would be nice if the same level of service was afforded for North American destinations as overseas but I also understand they have to compete. The purchase of Aeroplan seems to have also upped their game and I hope to continue seeing improvements in Air Canada's customer service and experience provided on all fronts. All in all, despite past shortcomings, I have been impressed with the turnaround in the last decade or so - finger crossed that it continues.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13558,Flight Pass Additional Traveller,"Hi guys, I'm looking into getting a Home Away From Home Flight Pass and I'm wondering about residency requirements for the additional traveller. The only requirement I could find online is that the additional traveller must have a valid Aeroplan, but nothing about being a Canadian resident. I (the buyer) am a Canadian resident. URL",AirCanada,reddit,['NA']
13559,Delayed with severe lack of communication,"Check-in at Terminal 5 at JFK was effortless with no stress but there after from TSA to arrival was a nightmare I fully understand TSA has to do a job but personality bypass and rudeness is not tolerated by myself and staff have a lot to contend with but it’s a job and if they don’t like it jog on !!! Although busy the airport was okay to move around and we gladly boarded on time but alas after 40 minutes of sitting at the gate on board the Captain 👩‍✈️ explained we had a delay due to a problem onboard with the toilets which needed to be sorted and he gave people permission to go back into the terminal if they wanted and the rest to stay onboard Twenty minutes later we were ordered to leave the aircraft and take all belongings as the delay was indefinite until sorted so as we left the people that de boarded earlier were trying to gain access as we were leaving which resulted in people getting irate and shouting... Lack of organisation came to mind !! Once in the Terminal we waited almost 3 hours and where taken back on board and again after departing the gate we waited another 45 minutes in a queue to take off The captain 👩‍✈️said once airborne it was a smooth ride to Houston and nothing else ....or sorry for delay Well what ever flight plan he had the journey was horrendous in such that crew were locked in there seats , no service for over Two hours could be done and the laughable joke was the captain gave no communication or updates during the whole flight and honestly it was a joke as the turbulence was horrendously awful with people screaming 😱 and being sick Seriously on this journey the Captain and Co Pilot could have given updates and made travellers feel comfortable by speaking but his ability to communicate was zero and I have never came across any airline like this ..... Sadly JetBlue on this journey let me down",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
13560,The worst experience of my life.,Flight canceled and rebooked for two days later. Got on that flight. Waited 4 and a half hours on the plane at a gate. Got to the takeoff point. Mechanical error stopped the flight. Currently in delta hell trying to figure out how to get home. I will never use delta again and neither should anyone.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13561,Not in the business of Customer Service,"My husband and I were traveling to Belize with a layover in Houston. When we arrived in Houston there was a plane at our gate and we couldn't get off the plane for quite some time. We only had 55 minutes to get across the airport which is doable without any delays but instead we had only 15 minutes. There were 6 of us with the connection to Belize. The flight attendant told us to run to our next gate. First of all we shouldn't have to do that and one of the passengers was a high school girl who had just had need surgery and couldn't run. The rest of us did run. United knew we were at the airport. We were only 15 minutes late and United chose not to wait. They chose to leave 6 people stranded and ruin our vacations, They only gave us a tooth brush and water bottle for our trouble. They refused to pay for our hotel since there wasn't another flight until the next day. We lost a day of our prepaid 7 day vacation in a foreign country and they refused to comp us anything but the toothbrush. I will never Fly United again",United,trip_advisor,['Responsiveness']
13562,A bad situation made much better,"Our flight was delayed substantially due to a winter storm in Detroit. Our female captain was amazing! She was out at the desk ensuring we had snacks, drinks and eventually subway sandwiches. 1/2 the plane had to make alternate arrangements due to lost connections, and this was done quickly. The rest of us waited it out. We were kept apprised along the way. Once we boarded, the captain and crew ensured we were well taken care of, with the captain buying the first drink. She was so cheerful even though the passengers were concerned about what awaited us in Detroit. On approach, the snow was heavy but our captain set the 757 down like it was on silk. We had to wait for crews to clear a path to the gate and we deplaned to smiles from the crew. Awesome job Delta!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13563,Terrible. Avoid at all costs,Flight was moved up 10 hours to a red eye. Bait and switch. Buyer beware. It’s worth the extra dollars to fly ANY other provider.,FrontierAirlines,trip_advisor,['Reliability']
13564,Where oh where has Delta gone?,"our trip out for 9 people was extremely nice but the trip home was hell on wheels/wings! The plane was filthy, freezing cold, poor condition and the chaos that occurred at the Seattle leg with 3 young children tired from the flight through the night was nothing but pure confusion changing gates back and forth. Below find pictures of what I saw in my FIRST CLASS seat. The cracked window streak , yes it was a crack, scared me to death let alone the condition and cleanliness of the plane. We were appalled that delta still had this one in the air. Shame on you! You lost us as trusted customers, so don't send a credit for new flight for a later date. From the filth on the tray table, the overhead bins and the seal on the entrance door to the CRACKED window and look at the condition of the seat pockets in front of us too, it was a frightening uncomfortable flight. Even the new planes out were like sitting on a hard wooden board in first class. Wow did they get that wrong! I've never been so cold on a plane in my life and now I have come down with a horrible cold which is no surprise with the filth we sat in on this plane.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13565,United Blows,"Second time flying United. Last year my flight to Madrid was delayed two days. Then, while sitting on the tarmac, it was delayed another THREE hours. I’m literally writing this review in Dulles at Gate C7. My flight to Edinburgh was scheduled for 10:25 pm. It’s currently 12:08, and the plane only got here 15 minutes ago from wherever it came. I hear everyone around me whispering about how dumb this whole situation is. Thank God this trip is for pleasure, not business, or I’d be fuming out both ends. TLDR- never fly United if you can avoid it. The only reason I’m giving them a 1 is because a) their app is actually quite good and b) TripAdvisor can’t let me put 0. Avoid United at all costs. Literally, who cares if you pay a little more money as long as you don’t deal with this BS.",United,trip_advisor,"['Reliability', 'Responsiveness']"
13566,Horrible airline that will never see our business again.,"We were informed just before traveling that Avianca Brazil is bankrupt, and based on the fact that the flight attendants slept for 4 of the 6 hours of our flight, I can understand why. The plane itself was fine, but there was one round of drink service on a 6 hour flight, and if you wanted water you needed to take care of this yourself, because like I mentioned, the flight attendants were asleep. The ""food"" that was served should not be classified as edible.",Avianca,trip_advisor,['Responsiveness']
13567,No Surprises with Value,"I love this Airline. It is not luxury but sure beats the hell out of UA and American wrt service and expectations. Ground staff and crew are friendly and willing to serve, unlike other carriers.",SouthWest,trip_advisor,['Responsiveness']
13568,Nightmare Airline,"Had a business conference, and flight was delayed about 3 hours before take off, then 1 hour before departure flight was cancelled. They had no flight available for me as a customer that already had tickets till 2 days latter, and even those flight were not direct had crazy connecting flights. Meanwhile they were selling tickets online for there direct flight day of an after. Poor customer service from there 800 number what a joke. I can see why I’ve heard people will never flight spirt airlines and I will happily be joining that group of people. You get what you pay for I guess. Cost me triple the amount to fly, lost money on over all trip that was booked from, room rental, car rental, etc.",SpiritAir,trip_advisor,['Responsiveness']
13569,Courtesy and Accommodation seems to be their Priority,"We had a flight booked into Quito only to find my Companion due to health problems and the altitude of Quito above Sea Level(9375 FT) realized there was a risk...This airline went out of their way to accommodate and suggested a change of destination to a city on the coast, actually Guayaquil might be more appropriate and then at a modest increase the change and our Visitation became a Reality Mucho Gracias Amigos",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
13570,Torched most of my trip to Kenya,"This is a negative review. The economy seating is so tight and seating uncomfortable that the only way I could attempt to sleep on a mid-Atlantic leg of this trip was contorting my neck and back over the fold-down tray. Which led to a pinched radial nerve. Which resulted in a paralyzed hand. Which buggered a bunch of the trip. This is as much to with Airbus (screw Airbus, and the safety videos they show are a joke! How does one assume crash position when one's face is a foot from the seat in front?!) as it does with United, cramming as many head of cattle in to the space as they can, but United bought the planes so they could cram as many head of cattle into the plane. I voiced my frustration, in an even toned email, asking for a refund of the ticket and $600 deposit I lost because of the paralysis. Their policy is no refunds, though they offer a credit. i suppose the refund policy is understandable but....paralysis... United can piss off.",United,trip_advisor,['Tangibles']
13571,Very poor service,"Even with a low price I would not repeat the experience unless I absolutely must. In this case the fact that United flies non-stop EWR-DEL, helped me avoid testing complications in DEL. Flight segments were PHL - IAD - EWR- DEL in business class. OK hard product. No pre-flight drink service PHL-IAD. No service IAD-EWR. No Polaris lounge availability. Bar attendant did not recognize my Business Class BP and charged me for drinks in IAD. The agents at the lounge reception also did not provide drink chits as they are supposed to. Food was OK in IAD lounge. In-flight service was non-existent in all three legs. Food was awful in terms of quality, presentation and taste",United,trip_advisor,['Responsiveness']
13572,Worried but excellent so far!,So I am a career flight attendant with a major airline. I am traveling with my elderly Dad who is handicapped. I needed a non stop and here we are. I read so many reviews. I called and added a wheelchair before the flight. I measured my bag to make sure it was compliant. I was expecting the worst...and so far it has been fantastic. I expected nothing and have much more. The aircraft is pretty new and is an Airbus 321 (3 and 3) we are seated in 4a and 4b. We preboarded and the 2 gate agents Casey and Don (the lead) were so helpful. The inbound flight came in 30 minutes early (which btw could mean we have a longer flight back but once again I am not expecting anything...). I have plenty of legroom and just noticed...no reclining seat as I had been warned. My advice...prepay for your bags...make sure your free carry on can fit under your seat...be nice to the agents as most are not....smile...sit back and enjoy your $39 airline ticket. I will fly Frontier again if the staff in Vegas is half as nice and professional as the staff in Spokane.,FrontierAirlines,trip_advisor,"['Assurance', 'Empathy']"
13573,Bags Fly Free - Too Many Bags,"Southwest Airlines has a plethora of innovative self check baggage kiosks in FLL. Only problem is what do you do once you have tagged your bag(s). There aren’t any signs or employees explaining what to do. So you get in a line (the shortest one) thinking everyone must know what they are doing. Then a sign by the counter materializes. It says ""Self Tagging Help Desk"". You think to yourself, I don't need help I just have to drop off my bag. So you scan for any signs that say baggage drop. Sure enough there is a sign and the gigantic line that is now turning and running parallel to the counter as people join the line. You reluctantly switch lines so you can drop off your tagged bag at the counter. The line isn't moving. 10 minutes pass. All the people around you have no clue which line to wait in. Finally a Southwest employee appears and states you can drop your bag off from any line. You are in disbelief. Why can't Southwest communicate with their passengers. Why are we all clueless and waiting in the never moving line. I returned to the first line I was in 15 minutes later and within 5-7 minutes my bag was in its way. What a mess. Won't be flying Southwest again until they reduce free bags to just one per passenger. It seems many people will take an extra bag even if they really don't need it. Slows everything down! To top it off. The baggage agent walks away and disappears for several minutes. See photos.",SouthWest,trip_advisor,['Responsiveness']
13574,DO NOT FLY WITH AIR CANADA,"Air Canada has the worst customer service I have ever had to deal with. After experiencing two deaths in the family I had to cancel my flight. They offered me $111 back of the $900 I spent on the ticket even after canceling my flight one month in advance of my trip. An absolute slap in the face. The people on the phone are rude and unhelpful and 6 weeks after my flight I finally got an email back from them. When I’ve filed air canada in the past the customer service was probably a 3/10 in the first place, but now this has solidified them as the worst airline I’ve dealt with. Avoid completely if you can.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13575,Amazing,"Best airline, superb check in process, great inflight food, good inflight entertainment, best airport for transit. Even common people can afford this airport. Qatar airport is only for rich travellers not for common travellers.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13576,Never flying spirit again!,"Would rate my flight a Zero if I could… 1. My departing flight was cancelled, and completely changed by a day and out of a different airport, with no notice in doing so. 2. Departing flight was delayed 3 hours. The plane finally arrived but delayed an additional hour due to “maintenance. 3. Shouldn’t have been surprised that my return flight was ALSO delayed. I didn’t really save any money flying spirit due to the fact that you are charged for carry on bags and assigned seating. On top of all the issues I encountered, I will NEVER fly spirit again and will warn people in doing so.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13577,Easy family travel,"Solo parenting on a flight with two kids (5 and 8) is never easy, but our Southwest flight was fairly flawless. Free checked bags is a lifesaver because no one is carrying on with kids (well, they might be carrying on, but that's another story). We had an Uber snafu that meant I had to bring a backless booster seat at the last minute, so it was not in a proper padding bag, but I watched the Southwest baggage handlers handle it with great care, and it survived both flights unscathed. The check-in rep was also useful in telling me the best way to tag it to make sure it didn't go missing. The flight from DCA was delayed, and they could have done a slightly better job of updating us when it was obvious the plane hadn't arrived in time to make the revised takeoff. But the kids were chill so who's complaining? Nowadays, even if you check in online the second the clock turns to 24 hours before, you're still in the B group. But families with kids 6 and under can board after A, and we had plenty of rows in the back of the plane where we could sit three across. Flight attendants made sure I knew to put my face mask on before kids in event of an emergency -- a nice touch. And they passed out pretzels and had lots of kid-friendly drinks (hot chocolate! apple juice in a cup with a lid and straw!) so all were happy. Also, the safety brochure was a big hit because it had a funny picture of a baby in a life jacket. This was remarked on both flights. Our luggage came out promptly and undamaged.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13578,Throwback to days when they gave more….,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['Responsiveness']
13579,Travelling with Avianca,"Very impressed, new plane, meal, blanket helpful friendly staff I had a short connection time and they made sure I was given gate for next flight and directions,",Avianca,trip_advisor,['Responsiveness']
13580,jet Blue,I was so happy to fly with jet blue excellent service and flight I was happy that jet blue doesn’t overcharge let’s you bring a luggage on and use there overhead bins without a charge let’s you watch tv or a movie for free and have internet without a charge ! Thumbs up to jet blue you are by far the best airline around at least you are always thinking of customer service instead of overcharging like all the other airlines out there. No one can compare to you thanks for servicing this happy customer!!!,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
13581,Cattlecar Airlines,"The seats were so close together with so little room, I had to lean over the entire flight and hurt my hip. They were late, as always, flying into St Pete. They charge you for everything, but still only cost 200 round trip. You get what you pay for.",Allegiant,trip_advisor,['Tangibles']
13582,Close Quarters,Flight convenient for your budget. On time and courteous Crew. Seating is a little tight as well as Bathrooms. Smooth flying. Opt for TSA Pre check.,United,trip_advisor,"['Tangibles', 'Reliability']"
13583,My flight got delayed by almost 4 hours. The flight service here is so unreliable,"I was supposed to board the plane to Montreal for my appointment with the Swiss consulate. Air Canada flight from Toronto to Montreal got delayed by 3hours and 45 minutes, causing me to miss the important appointment. I had to cancel the whole flight. This is a waste of my time and money. Air Canada please do a better job!!",AirCanada,trip_advisor,['Reliability']
13584,Very basic ,"A typical flight where nearly all service is cut away due to competition! Check in was ok, also the airport in New Jersey- much quieter and easier than JFK Flight to Ottawa was without problems and the border crossing to Canada unexpected easy! Service aboard not worth mentioning- too bad!",AirCanada,trip_advisor,['Tangibles']
13585,United we stand,"Used for the first time and I would call this a “no thrills” airline that delivers. In all, we used this airline 6 times - Manchester to Newark to Auckland return. Although some flights were delayed we always landed early. There was lots of legroom and the stewards were friendly and efficient - we liked the policy of not being ageist with the staff. In flight entertainment could have been better and the food was generally good. The UA app was excellent on giving up to date information and welcomes. We would use this airline again.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
13586,Horrible customer service,"They canceled my mother in laws flight, their chat says people are available, but I put all my info in and NO ONE is available, I call and wait for 2 1/2 hours NO ONE answers, I call during the night - when they say is less busy- I wait for 4 hours its 3AM and I FINALLY have a real person, I'm trying to answer your reps questions and she HANGS UP ON ME! HORRIBLE Service.... I'm trying to figure out why they are not putting her on the next flight that is avaiable instead of 4 days later (there website showed a flight that day, then 2 days later,,,but they only allowed her to take the one 4 days later... Will they even read or respond to emails? FRUSTRATED!",Allegiant,trip_advisor,['Responsiveness']
13587,Jet Blue was Excellent.,"I always love this Airlines it is comfortable,the airline personnel is great, and all the times I have used this Airlines always on Time.There is no First Class or Business class at least the ones I have been on.thats what makes the Airline Great.",JetBlue,trip_advisor,['Responsiveness']
13588,Flight cancelled,Please don’t travel on this airline if you have any emergency veary unprofessional staff I’m standing in lane for check in waiting for my turn when I came to counter they said plane door is closed and flight departure time 4:05pm and I’m standing in lane 30 min and when I’m in the countr still one hr left and they told me to book another flight,Emirates,trip_advisor,['Responsiveness']
13589,Always a pleasure,"Crews are always friendly, personable, helpful and accommodating. Nice to have free bags. Snack are always fun.",SouthWest,trip_advisor,['Responsiveness']
13590,Refusing to refund cancelled flight,"I am deeply disappointed with Avianca's Customer Service. Our flight on the 21st of May 2020 was cancelled due to Covid and we still haven't received any refund or reimbursement. When contacting the airline they just refer us to the travel agency where the tickets were purchased. However, according to European Union Regulation 261/2004 I, as a customer, am entitled to a refund and that it is the airline that is responsible for refunding the passengers in case of a cancelled flight. It is almost impossible to get hold of the airline and get some answers. It's frustrating that the airline doesn't take any responsibility and doesn't seem to care about their customers.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13591,Good flight,"Flight was on time,good selection of in flight movies, food was good too.The flight attendants were pleasant.",AirCanada,trip_advisor,['Tangibles']
13592,Worst Customer Service,Due to privacy I can’t take pictures of the staff But we waited over 3 hours to be helped by “additional services” counter Up on our arrival there was no one at the counter while other staff was just hanging out Manager on duty never asked for the rest of the staff to help the looooong line waiting for changes. They said we just have to wait over 3 hours later No one is available over the phone you have to do everything by text which is awful because you must wait to a very long tome and repeat your self over 3 times to supposedly the same representative I can go on and on Bottom line Spend the extra 20-40 to fly elsewhere DO NOT USE frontier it’s not worth the headaches,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13593,No space. Legroom ok but seats are way to narrow,Im definitely an average sized European male. I cannot get comfortable in the seats on their 777's and trying to eat I had to try and synch my arm movements with guy next to me.,Emirates,trip_advisor,['Tangibles']
13594,Is there a cheapest day/time to book a flight?,"I’ll be travelling from Orlando to Canada near mid June, likely between the 14th-17th. Google says the best time to buy a flight is 49 days in advance? And on a Sunday? Is there really any strategy to this, or should I book now to avoid the cost potentially increasing? I need to book by May11th max. Thank you in advance!",AirCanada,reddit,['Responsiveness']
13595,Freezing in Flight,"Love to travel! This wasn’t the best flight. Very cold on the plane. Several passengers in economy asked for throws/blankets. We were told there weren’t any available. First Class passengers had 2 throws/blankets each. Delta should plan accordingly. This isn’t a reflection of the Pilot’s skills~excellent take off, landing... #feltlikealowerdecktitanicpassenger",Delta,trip_advisor,['Responsiveness']
13596,Terrible service. Lost Bags,"They lost my luggsge and don't even know when they are delivering, BAD customer service. Since i live 90 miles from the airport they use ups to deliver, but once a week and customer service wasn't certain when. The funny thing is that they put ""Priority"" in the luggage of Platinum members, but it is clear the label is just for PR reasons, not because they care. Food is terrible.",Delta,trip_advisor,['Responsiveness']
13597,Simply Brilliant Flights,"Me and my wife had the privilege of flying business class to Dubai with Emirates The whole experience from check in through boarding and seating went ahead without a single hold up. The staff in the lounge were extremely polite, courteous and could not have been more helpful. Once on board the experience was similarly first rate - similar comments about the on board staff - seats, entertainment, drinks service and on board entertainment were all great. I can strongly recommend this airline. The only small hiccup relates to their loyalty program - my wife was credited with her frequent flyer miles but I wasn’t and so far haven’t been able to fix this. Don’t let this minor issue deter anyone - this is a great airline.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
13598,Great experience,"Good to be back with Emirates. Concerned about some poor reviews but our experience was very good. Staff were helpful, new A380 was superb. Seemed more spacious. Food and drink offering of good quality. Frequent drinks offered through the night on this overnight flight. Early morning fog delayed landing but kept well informed. Thanks for the service. Will be back.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13599,Quick and easy,"Pushed back a minute or two early and got into Denver about as early. Great crew! Crowded seating, of course. The aircraft was clean and fairly new.",United,trip_advisor,"['Tangibles', 'Reliability']"
13600,An angel works in customer service,"In the middle of the whole world shutting down, I was attempting to change my friend's return ticket from Delhi to Philadelphia. It was a multi airline ticket and I called each airline that could have possibly done something to change his flight. Each time I waited at least an hour to speak with someone, and then that person said, don't call us - call one of the other options. They pretended all was well and all flights were leaving on schedule even though the Delhi airport was completely shut down. Then I called Air Canada and spoke with the most compassionate and helpful angel. Her name was Diane. She immediately got to work calling whoever it was necessary to call - waiting on hold herself for long periods of time... and she finally succeeded in changing his ticket against all odds and not charging him a dime extra since it wasn't his fault that the whole world was shutting down,. Diane is an exceptional human being and I wish I can find the paper I wrote her last name on - but I just remember it was unusual last name which was a mixture of Dutch and French ...and she told me the meaning of it : One who was born with a good heart!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13601,The Ultimate,I have always loved flying Airbus 380-800. The ease with such a huge aircraft takes off and land is unbelievable. In mid air also it is very stable and practically no turbulence at all. The cabin size is large enough to allay fears of anyone having claustrophobia in aircraft. Business class has a very cosy lounge in the rear where one can sit with fellow travelers and enjoy the drink. But we need to be careful that we are not loud so as not to disturb other passengers taking a nap. It was a bit stiff on price but the luxury and comfort it offered was worth it. If possible I would always prefer to fly 380 again.,Emirates,trip_advisor,['Tangibles']
13602,Why book a day and time that works for you? Spirit will change it anywase!,I am leaving on a flight through your airline next friday March 15th. My times have changed going down and back up and not a little they have been very different. I have no choice but to use these tickets but you have messed up my trip. I am now loosing half a day of vacation. Not return home tell the day after when I was orginially supposed to return. No even sure if I have a ride home at 1am the next day. This is so infuriating I want to scream. I am so very disappointed in this airline and will never return to it again after this cruse. Now I have a 7 hr 46 min lay over in Atlanta and will not arrive in miami until 8:30pm. On the way home my nice easy direct and home by 8:19pm to get home with enough time to sleep and decompress on sunday before back to work monday is now all messed up. I do not even get on the plain until 9:55pm and arrive at 1:07am the next day.,SpiritAir,trip_advisor,['Responsiveness']
13603,You’re better off staying home than flying Frontier! Worst experience Ever!!!,"I fly two or three times a month, and took a chance to fly with frontier and I have never been more disappointed in one airline over and over again. From the checkin baggage to the boarding crew to the crew on the plane. They don’t care about you as a person. They don’t accommodate anyone. They say they are the cheapest flight, that is farthest from the truth!! They charge you for a carry on, for your seat, when you check a baggage on the plane it’s as much as the flight. So essentially you are paying for your bag to fly, you might as well buy your bag a seat. Worst airline ever. Don’t ever fly frontier! I would rather pay 3x’s the cost for another flight than deal with the people at frontier. Worst experience ever! I hope that people take this advice and fly anything else!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13604,Unacceptable not to have lounge access in Cancun,"We flew in mid-May in business class. We understand and accept that the aircraft was tired and not particularly clean given that we had been scheduled to fly on the grounded Max 8. I like to fly on Air Canada and given a choice I will almost always chose to do so. What was not acceptable at Cancun airport was that there is a lounge in the airport and Air Canada does not provide access. It is not a great lounge, but I have been in a lot worse. We paid the $38 each to use the lounge because this is an important amenity to us. In my view, if there is any acceptable lounge facility, Air Canada should make it accessible to business passengers and to not do so in inexcusable. If it costs them a few dollars - so be it - business class passengers pay a significant premium for these perks and they ought to be delivered. if it is at all possible.",AirCanada,trip_advisor,['Responsiveness']
13605,"Allegiant air fresno, ca. - Las Vegas, nv. Love them just wish they didn't scare the heck out of me.",Absolutely love that only takes an hour to get to Vegas instead of a 6 hour drive. Just wish they had better maintenance record . The 30 year old md80 are scary. I prefer to fly in the newer airbus's you can tell which is which by the seats if it's 2-3 that's the older plane if it's 3-3 the newer airbus's. I have never had a bad experience 5 star all the way and you can't beat the Price. Best seat if you daont mind not having a tray is there very first row awesome leg room.,Allegiant,trip_advisor,['Tangibles']
13606,Gone downhill surprisingly fast; never again,"I have traveled this airline dozens of times, but I'll never be flying Frontier again. The treatment of the passengers has become abysmal since the covid nonsense. You used to get what you pay for, but now you get every less. This airline is seemingly training its employees to make traveling even more unpleasant than it already is. I'll pay the $200 extra to avoid interacting with Frontier employees. Do yourself a favor and don't fly this airline, either.",FrontierAirlines,trip_advisor,['Assurance']
13607,Suprisingly great ,"It was our first experience with this airline. We were very apprehensive since we always fly Alaska Air and are comfortable with it. To our surprise the check in agents were super friendly welcoming and helpful. Then at the gate the boarding g process was very organized and smooth. The seats on the plane were comfortable and they provided drinks on the flight. Our flight was massively delayed due to a snow storm, but the flight crew kept us I formed. We wish that the de icer could have been available in a timely manner",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13608,Screen controls on the armrest??,"I have no complaints about service, but the screen controls on the armrests is such a joke. I mean...come on...who was the designer who said, ""Hey, lets install the controls on the armrest so everytime a seatmate puts their arm down -it changes the channel. I am the one sitting in the middle seat, and of course the person next to me is big, so she falls asleep using the entire armrest and every movement changed my screen. It's the first time I've encountered the armrest controls. I thought it would be fun. NOPE....stupid idea.",United,trip_advisor,['Tangibles']
13609,"We boarded, left and arrived on time both ways.",Flight attendants were very friendly and smiling at a very early departure. Pilot did a really good job landing. I would fly this airline again as their prices are great. Wish they would combine some of them in the base price. TSA at this airport very polite and professional.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13610,Never  again!,I know planes have mechanical issues which ours did. After half the passengers were loaded we were told we had to get off and there would be a delay! Over 3 hrs later another plane came. It had not been cleaned or refilled so had to wait longer. Once aboard I asked about bottled water only to be told they had none! I later found out economy class did. The food was below par and apparently economy's was worse. Told we would receive an email offering discounts or airports for inconvenience . Five days later... Still nothing. Avoid this airline at all costs. The one saving grace was the layflate bed quite comfortable,United,trip_advisor,"['Reliability', 'Responsiveness']"
13611,Viaje internacional,El vuelo salió a tiempo y no tuve ningún inconveniente. La tripulación súper amable como siempre. La comida estaba normal (en general la comida a tantos metros de altura no tiene mucho sabor).,Avianca,trip_advisor,['Assurance']
13612,Who Needs First,"Wasn't able to get upgraded to First so returned in Economy, actually quite surprised how much legroom there was. Great Flight, as comfortable as one could be in Economy, no complaints and the in service meal was decent too. Great Job Delta.",Delta,trip_advisor,['Tangibles']
13613,Always Southwest,I use to Fly Air Canada until it was suggested by a friend to try Southwest.I always buy the Early Bird so that I can always get a window seat. I am already booked to go back to Vegas in February. I just wish that they would put the early morning flight to Vegas back on and the late afternoon return to Buffalo.,SouthWest,trip_advisor,['Responsiveness']
13614,Highly recommend airlines,Nice entertainement. Everything from meals and beverages. Everything was working. Staff was helpful.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
13615,TERRIBLE EXPERIENCE,Terrible airlines and staff!!! Made us pay excess baggage despite being allowed 2 pcs at 23 kg each. Would not let us meet a senior supervisor or anyone with common sense. Aircraft online booking was pathetic web check a disaster and the inflight food and experience JUST HORRIBLE AVOID THIS AIRLINE IF YOU CAN ! STAFF TREAT YOU WITH RACIAL PREJUDICE AND WHOLE AIRLINE NEEDS A SERIOUS CULTURE KICK AND NEED TO BE CUSTOMER Friendly . NOWHERE CLOSE!!!!,Emirates,trip_advisor,['Assurance']
13616,Horrible service,Nasty service is very bad Flight attendants The airplanes are filthyI’ll never fly them again I’ll suggest do not fly them too,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
13617,Terrible customer service,"I have bought a business saver ticket ( which chauffeur and lounge access is not provided) so at Tehran airport we have 3 security gates and they forced me to stay in economy line which was so so crowded , and they told me business entrance is only for business flex plus , as i know and experienced in any other country any type of business ticket you have you can pass through fast track!! Plus the staff’s attitude was awful and so rude ! Anyhow , later on when i arrived to UAE i sent an email to emirates airline to complain , they did nothing not even an apology . This is just an example of their very bad customer service , every time i need help and call them they are sooo bad and never help even i am a silver member but so disappointed with their services and behaviors!!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13618,Worst Airline ever! Just Don't,"I planned a trip with 3 flights of Avianca: SFO to Lima Lima to Havana Havana to SFO The first route from SFO to Lima with a transit in San Salvador There was a delay of 3 hours for my first flight so the second flight have to changed to another flight which is 5 hours late. The horrible service is that I talked to the only Avianca staff at 1am and she said sorry I can't speak English. please wait for my supervisor at 2:30am. I asked if there is someone who can support me? She answered NO After that, I contacted the airline via chat (I dont have sim card here to call). 3 times of trying to chat, which takes forever for the person to answer. That guy simply said someone at the airport will assist you. When I asked what time there will be someone. The answer is I dont handle this information!!? 3am they showed up. My case was handled within 1.5 hours. For them to call the center and change my flight took 1 hour. Then I asked for the confirmation of delay and the reason why to send the paper for my travel insurance. The manager said you can just use the ticket which is late and compare to your email confirmation when you booked. I asked for the reason. She just you should call this number. I was like please help me to call. The only try-to-help person tried to call for 30 minutes and seemed to say the same thing over and over agajn. (I heard SFO and my name mentioned couple times and she speaks in Spanish). Then the answer was I am sorry. please try to call them by this number. I asked for an email address to contact (I don't have sim to call). The answer is we don't have the email. sorry I have never ever experienced an airline serivce this worst in my life. I didn't expected much in the beginning but can never images something like this. Never waste your money on this kind of service.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
13619,do NOT take United Premier to Israel from Newark!,"Do NOT -- I repeat -- do NOT take United Premier from Newark to Israel. Horrible, horrible, check in experience yesterday, 6/20/21. Fourth-floor check in kiosks were falsely labeled ""out of order"" only because the staff needed to help with Covid forms was missing, uninterested, or incompetent. We stood about an hour on a hot, disorganized line. Nobody knew what was going on, and a general sense of mayhem and panic prevailed. When we got to the kiosk we begged -- begged! -- an attendant to stay there to help us get through the process. Also, no security (police or other) was visible at any time in or around the check in area (Area B) the entire time.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13620,"Worst Executuve Class experience ever, airline not responsive","The Avianca Executive Class experience was the worst executive class experience ever. I traveled from Curitiba via São Paulo and Bogota to New York (JFK) and back in December 2017. The exec class of the airplanes on my outbound flights (long haul) appeared outdated with plastic covers broken and an over-all appearance of maintenance back-log. However the bad experience was yet to come. I left JFK to BOG with the red eye AV 21. Soon after take-off I discovered that my seat does not move at all. The crew was not able to fix it and since all business class seats were occupied, I spent 6 hrs in 100 % upright position while all other passengers were enjoying the flat bed business class seats. A horror. Even economy class seats decline a bit while mine did not move at all. A failure notice was filed during the flight and I was informed some time after my flight that a protocol had been created. Then I received an email with a $150 voucher as "" compensation for my discomfort"" that can be used for Avianca services only. My immediate reaction and rejection of this not reasonable attempt remained unanswered even after reminders. Now I found out that Avianca obviously closed the ticked after their ""generous"" offer. Avianca, this is not how to treat your customers. Still waiting for Avianca to reach out to me. What a poor ""customer service"". If you have a chance, do NOT book Avianca",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13621,Worst airline,First and last time flying with this airline. My flight was supposed to take off at 9:30am and it kept getting delayed all the way to 2:15pm. I lost my connection flight twice. They wouldn’t offer any changes to anyone because the flight was only on “delay”.,United,trip_advisor,['Responsiveness']
13622,Outstanding hospitality by air hostess Rania Sabry (staff number 988100)!,"The air hostess Rania Sabry (staff number 988100) was such a lovely lady who was very friendly, attentive to needs and provided a warm flight experience by taking nice photos for fellow passengers and lending her hat at props too! Now I have lovely photos to remember the flight by.",Emirates,trip_advisor,['Responsiveness']
13623,"Cancelled Flight, already paid non-refundable hotel. What happens?",Our flight to Punta Cana got cancelled. I already paid for non refundable hotel. Will Frontier reimburse for the paid hotel stay?,FrontierAirlines,reddit,['Responsiveness']
13624,Avianca,Being a short flight and for a limited time period the flight was pretty decent. No problems that I can think about.,Avianca,trip_advisor,['Responsiveness']
13625,Pack Em In,"Saturday night non stop flight. Rather full flight but with many oversized passengers. One was enormous and I assume took two seats. If not the passenger sitting next to him was smashed. One person in a wheelchair had about 10 people with her and they stormed the pre-board area with no regard for anyone else. Gate agent let them all on ahead of everyone else. I guess it's the old.......you get what you pay for. Service enroute was courteous, professional & efficient.",SouthWest,trip_advisor,['Responsiveness']
13626,I hate it here!,"Spirit airlines is cheap and charges for everything. They cancelled a flight to Atlanta and couldn't fit everyone on the next flight. They have us meal vouvhes but wr had to get another flight some the next day, and I ended up having th go through security AGAIN which was dumb af. I hadn't left the airport and I know it for security reasons but its still dumb af. Don't care what anyone says. The first flight was at 1 and the next 9 pm. It's inconvenient they always have issues and im done with them. F*uck spirit airlines.",SpiritAir,trip_advisor,['Responsiveness']
13627,Love Southwest,"I fly frequently, and always go with Southwest. Flights are on time and the staff are always friendly and helpful. The flights are often completely full, so I have found it helpful to check my bag rather than trying to shove a carry-on in an overly stuffed overhead bin.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13628,Very good,Internet all the way through. Remote control from your cellphone to operate the inflight television. JetBlue is the first domestic airline I've boarded that had inflight television with free movies.,JetBlue,trip_advisor,['Tangibles']
13629,Crew was great!,"Everything went great! The first plane was brand new, and then every plane after that is what we call a Shady 80s plane. Even though the other planes were a bit older, it was the comfort that mattered. Plenty of room and great crews",JetBlue,trip_advisor,['Tangibles']
13630,Lost my bags and made no effort to assist,"My husband and I flew on JetBlue for the first time 3 days ago. We were en route, on our first leg of the trip, for our move to England. Of the 4 bags I checked, JetBlue lost 2 of them. Upon the bags not arriving on the carousel, we headed to the bag representative/customer service office. The whole process to file a report took over. We apparently walked in 10 minutes prior to shift change. There were 4 reps just sitting there, trying to avoid eye contact. I'm assuming no one wanted to help because they knew they would be going home in a few short minutes. After an hour of waiting to hear about our bags, we were able to file a claim. Now 3 days later, I checked the bag claim status via the internet, and it showed my claim as ""closed"". So I called customer service. Apparently my bags are at JFK waiting for me to call so I can have my last taken carrier bring them to London. There are so many things wrong with this situation. a. Jet Blue did not inform us that my bags were found (they do have our contact info) b. This is taking a lot of MY time and effort for a problem that Jet Blue caused c. I don't live in London; it would take me a full day to make the drive there and home d. Jet Blue has seemingly washed their hands of the issue; making it my follow on carrier and my problem to get my bags back e. oh, and I don't have proper clothing to wear! This was my first and last time flying with JetBlue. In addition, they are said to be military friendly, and I would disagree based on my experience. Worst customer service retention experience that I've ever had! I don't usually write reviews, but it was that bad. Beware!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13631,No frills,"Frontier airlines is basic, but it’s fast, easy and efficient. Flying into Islip is perfect to avoid traffic on a Sunday night. We had on time service. No frills—no in air beverages or food included. Just basic transportation",FrontierAirlines,trip_advisor,['Tangibles']
13632,Decent flight,"Great flight out of a small airport (Long Beach, CA). Departed on time and arrived early. Decent amount of entertainment options--I like that DirecTV is available, a bunch of people were watching a game at the same time so you could hear cheering/sighing throughout the cabin, haha. Decent variety of snacks. The fly-fi (online wi-fi) was spotty but worked well once we were at cruising altitude, and I love that it's free. Attendants were okay, just going through the motions I guess. Would definitely fly again, especially from this airport.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
13633,Voucher? It’s useless.,"Don’t bother getting a voucher for cancelled flight. See picture. Also, they won’t reimburse you money for any inconvenience you occur in attempting to fly with them.",SpiritAir,trip_advisor,['Responsiveness']
13634,Nice planes good service,"The seat is very comfortable with nice space, large TV. power supply for the computer and devices, turns into a flat horizontal bed, enough movies to choose from. At the airport in Madrid there is a long line even for business class, the one for coach was more than 45 minutes waiting time.",Avianca,trip_advisor,['Tangibles']
13635,Terrible baggage service,Horrible treatment for baggage. I bought a first class ticket and they did not treat my bags with priority. They lost them and expect you to make the expenses and you won’t get reimbursed 2 months after you spent the money,United,trip_advisor,['Assurance']
13636,Great customer service,"I will always be thankful to the Customer Service lady that help me and my family at the Jetblue desk in Fort Lauderdale in August 2018. We flew from Baltimore with a connecting flight in Fort Lauderdale and heading to Cuba. We weren't aware that our passports needed to be stamped by the Cuban consulate in DC ahead of flying there (my mistake). The only way we could fly was by going back to DC, getting the passports stamped and back. So she got my family a hotel room at a discount and got me a flight back to DC for free so I could take care of the passports. She also re-arranged our flights for another date free of charge. Two days later we were flying to Cuba with all the papers in place. She went the extra mile to take care of us. THANK YOU!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
13637,Spirit Airlines,"The smoothest flight and smoothest landing I ever experienced. And it was direct and on time. From the check in to the flight crew, everyone was friendly and professional.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13638,Me cambiaron de horario,"Yo he volado con avianca por muchos años y hasta recomendaba la aerolinea. Voy a viajar por trabajo y compre mi boleto de acuerdo a mis necesidades de viaje. Vivo a 4 horas del aeropuerto por lo que no es facil cambiar de horarios, pero con menos de 24 horas de anticipacion me cambiaron el horario y ahora resulta que llego a mi destino a media noche cuando debo de estar temprano trabajando. NO me quisieron compensar de ninguna manera y solo me ofrecieron otros vuelos que fisicamente son imposibles de alcanzar. Mi consejo seria no compren en Avianca si su horario no es flexible, pues llegaran tarde y sin compensacion alguna.",Avianca,trip_advisor,['Responsiveness']
13639,Horrible customer service,I tried to cancel a booking with 12 hours because they wouldn’t allow me to use my credit online. I could only use the credit over the phone and the representative wouldn’t allow me to chose the flights I wanted. I could only chose select flights which didn’t suit my needs. I decided to cancel and they would not allow me to be refunded. I won’t fly United again.,United,trip_advisor,['Responsiveness']
13640,Nightmare Airline Ruined Multiple Trips,"This is the last time Delta ruins a trip. Unfortunately I had booked two trips at the same time, so even though I vowed never to fly Delta again after the nightmare of the first flight I find myself again in the same situation. Both times my flight was rebooked repeatedly. I was scheduled to fly from Sacramento to Ft. Lauderdale 12/22. The flight was rescheduled 3 times which caused me to miss my family who was to pick me up and drive me across the state to Naples. I arrived instead on 12/24 at 5:30 p.m. The cost to me to get to Naples from Fort Lauderdale was well over $300 out of pocket because Delta is unable to honor the tickets it sells. I will never fly this airline again. The last time they arrived at ATL, sat on the tarmac for a good 20 minutes before going to the gate, left me and a pregnant woman with a child to run 2 terminals over before we could catch a 'people mover' to get the remaining 3 terminals to catch our connecting flight to FLL. We arrived right after they cut off boarding and were not allowed to board. Had to wait hours for the next flight. I hate this airline with every fiber of my being. Soul Plane would be a better choice than Delta.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13641,Consistently Consistent,"You will find this like almost every other SW flight you have been on-generally on time, too small snacks, free bags (!!!thank you!!”), average in flight service and to some degree thankfully unremarkable.",SouthWest,trip_advisor,['Responsiveness']
13642,"Impossibly short layovers, bundling makes changes very difficult.","Delta gave me an international flight with just a 1.5 hour layover which was whittled down to 50 minutes with flight departure time change. Too risky for such an important trip so I wanted to change the first leg earlier...they forced me to cancel and then rebook every single part of the trip there and we lost our good seats. And we were forced to fly at 6am which meant getting up at an ungodly hour. On the way back from seoul to Minneapolis, we were delayed 1.5 hours, which was the entire length of our international layover again where we has to go through customs and recheck luggage. So they took the liberty to book everyone to the hub in Atlanta at 5am adding yet another punishing leg to the trip, screwing up everyone's sleep again. When I asked the gate agent if I could just take the direct flight home at 7:40am which was more reasonable, he said snow was coming and as a human being he wants me to get home so please take the 5am. There was no snow and now my kids' sleep schedules are wrecked from their incompetence. They may be reliable but they're not accommodating or sensible in their 1980s level rebooting which wipes everything out, or in their short layovers or 5am flights with poor counter service. Unreasonable flight times. I would have been much better off with United.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13643,"Well run, happy, and affordable airline",Our round trip cost less then $100.00 for each of us. $200.00 total. What a great low cost veteran/military airline that is run smart without frills.,Allegiant,trip_advisor,['NA']
13644,Vuelo a Los Ángeles desde Bogota con Avianca,El vuelo estuvo bien en términos generales. Lástima que l@s azafatas no tengan mucha calidez. Son más bien muy parcos y poco atentos.,Avianca,trip_advisor,['Responsiveness']
13645,Coronavirus confusion with coach service at first class prices,"Delta is my favorite US airline. We were excited to try their Delta One class because of their reputed excellent service and lie flat seats. Apparently, Delta is trying to save money by downgrading to convenience store quality food and drink during the coronavirus. In addition, the first class service frequency was exactly the same as coach. When I inquired as why we did not receive blankets/pillows on the return leg but we had on the outbound leg, the flight attendant confessed that they didn't know because of day to day changes and confusion. Unfortunately their prices are still first class. Our return flight also highlighted one of the unforseen dangers of allowing pets in the lie flat seat section, as the dog relieved itself on the owner's seat which dripped onto the extended lie flat seation of the passenger behind. The flight attendants apologized (while the owner condescendingly insisted that the liquid was water despite the urine odor) but said they could only give a voucher for $70 which didn't compensate for the agrevied passenger's ruined clothing.",Delta,trip_advisor,['Assurance']
13646,Toronto - Santa Clara,"Everything from boarding to arrival was smooth and according to expectation. Cabin was clean, boarding smooth with no delay. Service is according to expectation for Air Canada Rouge. During flight we were offered water multiple times (not seen often on this type of flights).",AirCanada,trip_advisor,['Assurance']
13647,You go Jespir!!!!!,"What an excellent experience I had with an United employee, Jesbir!!! She handled my ticketing error in such a pleasant demeanor. She was efficient, kind, and very pleasant. United is lucky to have her working for them. She is a positive representation for United Airlines. I haven't always been real happy with United. But after my experience with Jesbir, I feel better about the airline. I actually would not have ever recommended United Airlines, but after my experience with Jesbir, I feel better towards the airlines. You go Jesbir!!!!!",United,trip_advisor,"['Assurance', 'Empathy']"
13648,Thanks good was a SHORT trip,"Ummm, no space! The service wasnt a service at all, A LOT of time ""getting ready"" lo leave...eatable tiny bitty snack...At least I had a screen infront of me to forget i was in such small crowed place. But MAYBE business class had better experience.",Avianca,trip_advisor,['Tangibles']
13649,"Disappointing Experience with Emirates Airlines - Flight Delays, Rude Hostess, and Late Water Service","Deep disappointed with the experience I had during my recent flights with Emirates. * Rude Hostess and Delayed Water Service: During my flight, I encountered an unfortunate situation with one of your flight attendants. The hostess in question was not only rude but also failed to provide a basic level of service. I had a medical condition and needed water to take my medication. Despite politely requesting a glass of water, I was made to wait for an unusually long time before my request was attended to. This delayed water service put me in a very uncomfortable position, affecting my overall flight experience. * Flight Delays: Furthermore, both my flights to Delhi and back to Dubai experienced significant delays. The delay on my outbound flight caused inconvenience to my schedule and disrupted my plans upon arrival. Similarly, on my return flight, the extended delay left me feeling frustrated and exhausted, particularly after a long journey. Baggage Wait Time: Adding to the frustration, upon my return to Dubai, the baggage retrieval process took an exorbitant amount of time. I waited for more than an hour to receive my baggage, which was an unexpected inconvenience after a long flight. As a loyal Emirates customer, I have always appreciated the airline's commitment to excellence in service. However, the recent series of unfortunate incidents has left me disheartened and concerned about the overall quality of service provided.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13650,Two flights with an overnight in Dubai,Well they advertise themselves as the world’s best and to be fair these were the best two flights of our entire trip away other than for some reason my wife vegetarian choices were not delivered to the aircrew this was no problem to them we just had to wait a little longer while they sorted them flights were taken on Boeing 777 and the A380 of which the later was better both were comfy with plenty of legroom and the on board entertainment system made time fly happy to highly recommend,Emirates,trip_advisor,['Tangibles']
13651,Mrs,"Great flight, fast, no turbulance, awesome attendances, very easy baggage claim, at the moment it was not full",SpiritAir,trip_advisor,['Responsiveness']
13652,Another trip with Emirates. Never a disappointment,"we made the mistake to switch airlines once, and quickly came back home. Emirates is second to none. We had a very pleasant trip in the A380 business class and A class service. Just a couple of points: It is nice to recline to sleeping position, but the cocoons have sacrificed a lot of space. Business class seats used to be a lot wider once upon a time, and the reclining capacity was already such to allow a very comfortable journey. Maybe a rethink? Just a suggestion Pricing policy not very clear. We originally booked tourist class as the business class pricing was absolutely prohibitive. We then upgraded the return and after a couple of calculations realised that the cost was a fraction of what we would have paid if we booked in the business class from the onset. Just a little more clarity would help For the rest, as I initially mentioned, Emirates do not disappoint. Dedicated boarding directly from the business class lounges both in Milano and in Dubai. absolutely priceless. Thank you for the wonderful experience.",Emirates,trip_advisor,['NA']
13653,The Asian journey,"Great trip ,Delta makes your international flights to a new level , the staff are friendly and eager to serve and plenty of enternament to kill time . Enjoyed are journey thank you Delta",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13654,If you liked multi hour long delays Use JetBlue!,JetBlue is poorly run and should not be used after the pandemic. They overbook their flights and delay for 3 hours plus. Avoid JetBlue at all costs unless you want to spend an extra 3-5 hours on your flight. I had a 3 hour plus delay on two flight in less than a week. Use Delta instead.,JetBlue,trip_advisor,['Reliability']
13655,Bad crisis management,"Initially the flight was delayed due to residual effects of bad weather. I get that. That’s not their fault. But how they handled the crisis was very poor. They delayed the flight (often information not announced at the airport until way after customer finds it online) multiple times until they finally cancelled it. If they cancelled it earlier, I could have used alternative route to come home, but it was too late for the day. No hotel provided, the guy at the desk said that the airport is safe to stay. Really? My bag was stolen once at an airport. I paid for the hotel, next day headed back to the airport and the kiosk don’t let me print bag tag. Bag check-in desk woman said I had to go to the kiosk assistant. Here loooong line of customers waiting for their turn with only 2-3 staff actually assisting customers, while bag check-in staff stand around doing nothing. I could see many customers were having issues tag printing, so bag check-in didn’t but get many coming. They should have distributed more staff in kiosk assistant in this situation. This was my first tome using JetBlue, not by choice but it was part of the route I purchased from Icelandair, with whom I have no issues. I’ll never use a route that involves JetBlue, and tell all my friends about the experience. I tried to email JetBlue directly with complaints, but it won’t let you unless you have confirmation number of the flight, which wasn’t printed on my ticket given by the desk staff. Therefore public disclosure instead.",JetBlue,trip_advisor,['Responsiveness']
13656,Worst flight ever,Been sitting in the plane waiting to get off and the pilot keeps gaslighting us and saying 10 more minutes and we should be at the dock. Obviously lying to try and keep us calm. this flight sucks,FrontierAirlines,trip_advisor,['Responsiveness']
13657,Unbelievably bad customer service,"The WORST customer service ever. We have a $600 credit, which they have acknowledged, but their system won't let us access it.. My wife has been on the phone for over an hour waiting for a supervisor to address the problem.",SpiritAir,trip_advisor,['Responsiveness']
13658,"But for one person, a very bad experience","This concerns aflight that was supposed to leave CMH on 8/30/19. After we boarded the flight (reasonably on time) we were told there was a mechanical problem. After sitting on the plane for at least an hour, we were told to get off the plane as it was going to take longer than expected to deal with the problem. We were supposed to have updates while on the plane, but none were forthcoming. At this point we had no chance of making our connection in Chicago. As I was with someone with mobility issues, we were the last off the plane. When we entered the airport, there was a line of some 100-150 people in line looking to make alternate arrangements. By the time the plane was ready to leave, I was still 10-12 people back in line with no chance of making arrangements, and no alternative other than getting on the plane and seeing what would/could be done. I failed to mention that one (yes 1) person was assigned to alternate arrangements. Left no choice, we got back on the plan and proceeded to Chicago, not know if or when we would receive alternate arrangements. We were assured, several time by flight attendants that there would be someone ""waiting at the gate"" to handle alternatives. Not! The one person I did speak with was not only somewhat unpleasant, but made it clear there was nothing she could do, that I would have to go to customer service for any assistance, not even bother to say where that might be. Fortunately the person pushing my wife's wheelchair know and we proceeded there immediately. When we got there and someone noticed the wheelchair, they sent us to an area that handled people with mobility and other challenges. That was when we met the one person who made our day. I wish I knew his name. He greeted is with a smile and asked for our previous information. He was looking at alternatives before I had the time to ask. When he looked up, I asked about Alaska Airlines as I knew they had flights going that would get us there last 2am the next day vs 7-8pm on the 30th as originally booked. He had us on flights in a matter of minutes and gave us paperwork that would result in boarding passes for both flights. Before we reached the gate, he was coming the other way with boarding passes in hand. This one person deserves a 5+, the rest, maybe a 2. May God bless him. If only I knew his name I would find a way to thank him and advise United of the one truly helpful person we met that day. United, bah.",United,trip_advisor,['Responsiveness']
13659,I would give them a 0 if I could.,"They lie, cheat and steal. Thats all I can say. And they have the worst customer service I have ever experienced in my life.",FrontierAirlines,trip_advisor,['Responsiveness']
13660,"Flight to Fairbanks, then from Seattle to Orlando.","Unfortunately, when the plane left the gate, there were numerous bolts of lightning and we had to wait till they were gone. Due to that five hours delay, we missed the second flight from Denver to Fairbanks. United took care of our overnight stay in Denver.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13661,Good flight,"Good service, newer plane, on time, pleasant staff, bring your own snacks if you can, they only take credit card on the plane, and not much selection.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
13662,Unreasonable Delay,"Our flight was scheduled to depart at 9:35pm. Plane arrived 9:40 pm. They screwed around with the plane for 15 minutes then they told us they needed a new plane. Now we leave at midnight. Totally unacceptable. Disappointing. Exhausted. Way to go SW, you put all these commercials out with people smiling, all happy and pleasing. Then you stick it to us. You guys say we have a choice when we fly? That’s right. My next choice will be with another airline.",SouthWest,trip_advisor,['Reliability']
13663,Southwest Airlines - bad news!,"Do you like people being rude to you? Do you like people throwing your belongings around? Do you like struggling while people watch and do nothing to help? If the answer to all these questions is a resounding YES! Then Southwest Airlines is for you! We were ‘greeted’ (and I use the term loosely) by a women who looked like she would rather be in a war zone than standing behind the Southwest Airlines kiosk. While I struggled to figure out the self serve kiosk she looked at me like I was from another planet (I’m not) and did absolutely nothing to help. When I failed to check in my bags correctly she quickly point out I had ‘not done it right’ but gave very little in the way of help. After checking in our bags, she threw my husbands backpack from the kiosk to the conveyor belt. Thank god there was only dirty clothes in there. After a very enthusiastic and sarcastic ‘thank you very much’ from myself I pointed in the directing I believed I needed to go to which she replied, in the most frustrated tone ‘Yesssss’ This was my experience of the first 7/10 minutes of interaction. Let’s hope the 1.5hr flight has better service. #preyforash",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13664,On Time!,We flew nonstop (roundtrip) from Denver to Minneapolis in the middle of the week. Pleased to report that our flight was uneventful and on time both trips! Flying is more stressful today than it was 20 years ago and I am glad this trip went smoothly. I am just upset that we cannot get an A boarding pass anymore. Getting a B30 boarding pass when you click at the 24-hour mark is frustrating.,SouthWest,trip_advisor,['Reliability']
13665,Mr,On time. Clean. Met expectations. Lots of turbulence but staff and pilot did a great job warning and handling,SouthWest,trip_advisor,['Reliability']
13666,Most disappointing experience ,"I am yet to take my flight however due to the issues I have experienced from the time I was trying to make my booking up until now after making my booking, I am not even looking forward to my upcoming trip which was meant to be a big trip for my family and I. I am actually so upset and emotional from the way I have been treated and how I have had my time wasted. To summarize my issue, I was trying to book flights for myself, my husband and my 5 month old baby to the U.S. and I wanted to add a stopover in Dubai due to the fact the the shortest layover time was 2 hours and would be extremely rushed considering that I would be traveling with a baby. The next flight had a layover of 18 hours which is really long to be stuck in an airport with a baby. The best idea was to book a stopover so we could spend a few days in Dubai before heading to the U.S on another 15 hour flight. The issue I had was that I kept getting a booking error stating that my booking could not be confirmed. I tried over and over, having to start all over again each time. 3 hours later I was able to complete my booking but without the stopover. Under my booking, it gave me the option to add the stopover but at an additional cost. I contacted customer support who stated that they could waive the change fee as an exception and quoted me a reasonable amount I would need to pay due to the fare difference which I was more than happy with. I accepted this and was ready to do the payment however the agent encountered an issue and could not make the necessary changes. He asked me to fill out a form to get assistance and I did so. I only received a response the next day by email and when I tried to reply, the email could not be sent. I had to reach back out to customer support to ask them how to respond and they said I would need to fill out a new form each time. I did this again and waited almost another day for a response. They then told me that the account administrator would need to authorize any changes made to my booking as the booking was made through a business rewards account under the company I work for. I had to reach out to many people requesting for this to be done for me by having the account administrator fill out the form with the details for the change. I also asked multiple times regarding the change fee that I was told would be waived and I was reassured that they will assist me once the account administrator authorizes the changes. Keep in mind that each time a form was filled out to find out what I need to do, it would take a day to receive a response each time. This whole back and forth took 5 days of me contacting every single day multiple times to get assistance as quickly as possible. The changes were finally made and I had to pay the change fee. When I inquired about having this waived like I was promised, I was told “sorry we can’t assist you as the time frame has lapsed”. As I have explained in detail, none of this was my fault, the initial booking gave me an error which was on Emirates part not mine and the communication has been awful and difficult to get assistance which once again is on Emirates part and not once was a time frame mentioned to me. The reason the process took so long was due to having to fill out forms and wait long periods of time only to receive different information from each new agent who would reply by email and not give me clear information or who would not understand my query and give me the information I needed and now I’m told that the time frame has passed and I cannot be assisted. The last agent I spoke to even went on to tell me that the only thing I can do is fill out a complaint form on the Emirates website regarding my experience. I have been treated so badly and I am here to share this experience in the hopes of saving someone else from going through the same and feeling absolutely hopeless at this point. I wish Emirates would just take accountability and offer me some kind of solution or something, anything, to make this awful experience just a little better and restore my hopes.",Emirates,trip_advisor,['Responsiveness']
13667,Stress Flight & so bad communication,"I took a flight from may 4 to may 11 and was so terrible to flight with them, flight was supposed to be in Medellin at 10 pm and arrived at 1 am, that was on may4 I ask to the girl about what happens and they never tell me anything, on may 11 I arrived to the airport at 4 am, and surprise they never told me my flight was cancelled, that’s so mad, at 11 am thank God I went to bogota, and the second surprise the second flight was cancelled cuz the captain doesn’t arrived yet, they never give me an answer about it, and never apologize give me, I arrived to DR at 7 pm, that’s means I stay in an airport for more than 12 hours and lost like 1 day in this flight, and a flight attender from BOG to SDQ she had a bad acttitude with us AV250 I don’t remember her name but I know was the skinny one.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
13668,First time flying for Thanksgiving and with Spirit Questions and Worries,"I'll be flying from Burbank Airport in California to Portland Airport in Oregon on Wednesday for Thanksgiving this yearand coming back on Saturday. I'm in my 30s and have been lucky to have most of my family in California, so I haven't had to fly for the Holidays at all. This year that changes since my niece was born in September and my brother is now based in Oregon for school. Anyway, so I bought a cheap roundtrip ticket through Spirit that has a 1 hour-1.5 hour stop in Vegas both ways. I wasn't too worried when I booked the ticket a few weeks ago, but after I looked into it most posts seem to say to avoid the flights on Spirit with stops and all the other horror stories of flying with Spirit. I've flown for work on other airlines, but that wasn't on my dime. I've also flown internationally when I was younger, but I was a teenager. I'm just flying by myself. I paid for a carryon both ways and have a small sling bag as my personal item with my ipad and Nintendo Switch in it along with my wallet and such. Should I be worried? I've joked with friends that at the very least I'll have a story after this, but are there any tips or anything that I should know and brace myself for? I know it'll be stressful, but I'm hoping it's a little easier than I think it'll be",Spirit,reddit,['NA']
13669,Why pay for first class when the crew doesnt care???,"We had such a great flight from Atlanta to the DR the previous week. The crew was caring, nice, accommodating, and made you feel the extra $$$ was well worth the spend. THEN - you have the complete opposite experience coming home. Just goes to show the crew makes the difference. We had 3 drinks on the way down, they only offered one on the way home?? The food was terrible, not what we ordered, and to top if all off, one of the crew members was busy sucking on a lollypop the whole flight. Seriously??? they did not even say goodbye or thank you. This whole crew should be retired. They were veterans of life, and acted like they would have rather been anywhere else except taking care of the guests. BOOOOOOO DELTA - this is EXACTLY why we are more loyal to another airline.",Delta,trip_advisor,['Responsiveness']
13670,No dinner on a 5.5 hour flight departing at 5 pm,5.5 hour flight from Cali to hawaii at 5pm. No dinner service. Attendants said it’s because it’s a “short flight”. I’d hardly call 5 1/2 hours short over dinner time. You have no time to bring food along with you. They should definitely provide dinner on a flight for 5.5 hours departing at 5pm,United,trip_advisor,['Responsiveness']
13671,I have never felt so disrespected before.,"Never fly Frontier Airlines. Horrible customer service on and off the phone. Worst experience ever & would rather pay triple the price to never have to do business with this company again. Our flight was cancelled due to the weather (understandable). However when we reached out to customer service over the phone to reroute or rebook they informed us that the only flight they could get us out on was in 3 days and to ""enjoy our stay"". When I asked for a supervisor who finally offered me a hotel voucher for 1 night out of the 3 they implied and to ""get the hotel voucher at the ticket counter"" then immediately disconnected the phone after saying such. When I reached the ticket desk, I asked the representative about alternative flight options and the representative at the desk was extremely rude, saying that ""this is a you problem not a us problem"". I asked if she could please find airports close to our location and the agent put her hand directly in my face saying she refused to do anything else (what she did so far I have no idea) I asked her please do not do that again as we would like to work something out and she yelled at me while she walked away ""different strokes for different folks; go away."" I said we would wait for the next flight and take the hotel voucher that I was offered but then I was informed that the voucher we were offered by the phone supervisor was never recorded on our flight record and to step to the right and call them back and have it posted to our account. After calling back to their customer service line again at the request of the desk agent, they had no record of the prior offer and made me wait for 45 minutes on hold while they reviewed the calls to validate the offer. The desk agent then told us that I didn't step far enough over was told that airport security would be called on me if I didn't move from the MASSIVE group of people from our flight who were also stranded (and after being moved to that kiosk by the same desk agent). That, and only then did I ask to speak with her management staff. Upon his arrival, he completely dismissed all statements I had and informed me that his agent was not disrespectful in any way (if a hand to the face isn't disrespectful to a paying customer I don't know what is). Finally a brand new agent to the company began helping us and we finally got rebooked. I did everything that I was asked to do and then some before being blatantly disrespected by not only the phone agents, their supervisor, the desk agent and then her supervisor. If you're thinking about buying cheap tickets on this airline.. don't it's not worth it. Spend the money on a real airline that doesn't dismiss their passengers so rudely.",FrontierAirlines,trip_advisor,['Responsiveness']
13672,Layover Question,"Hey everyone! First time international flyer here so I'm of course nervous about everything. In May a group of three of us are flying Air Canada from the US to Japan, with a layover at YVR. (PDX - YVR - NRT) The thing that's tripping me up is that it's only an hour and 20 minute layover for the Vancouver to Narita connecting flight. Is that realistically enough time? It says we land and take off at the same terminal (terminal M), but I don't know what kind of customs we'd have to go through or the process since it's my first international flight. Sorry if this is a silly question and thanks for all the help!",AirCanada,reddit,['Empathy']
13673,$50 nonstop. You can’t beat it!,"We flew out at 1030 on a Tuesday. No delays. Easy boarding. I had a personal bag(a beach tote) and we checked a bag for $30. No in flight entertainment, basic seats that do not recline, and no free beverages. Oh well, it was $50. And because the seats are basic there seems to be more leg room. One thing I didn’t care for is the flight attendant that was in my part of the cabin. She didn’t say anything to us, but was rude to other passengers. Landed ahead of schedule, quickly got off, and waited about 10 minutes for the bags at the carousel. I will fly Frontier again, especially the Denver/Pensacola route.",FrontierAirlines,trip_advisor,['Responsiveness']
13674,Family Visit,"First time staying in Dubai. We have flown Emirates in the past and these flights excelled. Great legroom, food and attentive cabin crew. Would recommend and we will book again next year. Well done and thank you. 👍",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13675,Great service,We rode on Delta to begin our trip to Alaska on Vacation. We found the stewardess and Stewart’s friendly and prompt while attending to our needs. It was definitely a great trip!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13676,Nurse,Was supposed to leave Atlanta 8/20/2021 at 9:55 and was notified via text that connection in Denver to Palm springs was cancelled due to staffing. On hold for agent 1hr and 19 min to speak with Kathy who told me to call customer service after 9am cut. On hold 1 hr and 11min then to speak with Ashley who only offered $100 voucher for the inconvenience. This didn't even cover the car and hotel fees associated with arriving the next day. Will go back to Delta.,SouthWest,trip_advisor,['Responsiveness']
13677,Business Class Seat Didn't Recline,"Upgraded to Business Class, only to find my seat didn't recline or lay-flat. Had a lovely flight crew that tried to do everything in their power to accommodate by disappointing experience which was great. However when I reached out to Air Canada, they simply said sorry, and did compensate me with any type of refund. Worst $500 I've ever spent. Won't be travelling with Air Canada in the future if I can hep it.",AirCanada,trip_advisor,['Assurance']
13678,Almost Missed best friend’s funeral.,"Where to start. My wife and I booked a flight to Little Rock for my best friend’s funeral. We were extremely early. Checked in our bag and waited by the gate for hours. The flight was delayed multiple times which is understandable as things happen. They then switched the gate multiple times and in the miscommunication if there was any communication at all, we missed our flight. Even the information desk and boards could not keep up with the correct information. My wife and I left the airport and have now rented a car to drive 15 plus hours to make it to the funeral tomorrow. Our luggage is in Little Rock and I am told that I can not receive that luggage until after 4pm. The funeral is at 11 am. So we must now either go buy new clothes to look presentable or show up in sweats. You know comfy flying wear. I am appalled by their tactics. No Customer Service to talk to, only through a dang app! They did say that they will refund the flight out but will not refund the flight back. I think it’s the least they could do is comp the flight back as well as we are now out another $800.00 for the rental, gas, sleepless night and now clothes, so I can say goodbye to my best friend. I am not asking a lot of them. Admit you were wrong and make it right! I plan on being extremely loud about this. I don’t care if I have to find the CEO or the President of the company. This is wrong in so many ways. I don’t want your voucher, your excuses, your customer reps through an app. There is a reason their ratings are so very low and I hope everyone see’s this review and makes a better decision about who they will fly with. Shame on you Frontier. Do. Better.",FrontierAirlines,trip_advisor,['Responsiveness']
13679,Family reunion plans impacted by flight changes.,"I booked 4 flights on Southwest Airlines on 03/03/22 for a family reunion celebrating my husband’s 80th birthday, on 7/29/22. I received notice that my flights were canceled & was rebooked from a 5p.m flight to a 5 a.m. flight. The reunion is at the Jersey Shore. If we returned at 5 a.m., we would have to leave in the middle of the night and miss a full day of the reunion. I rebooked flights for the following day at a cost of $923. I contacted SW and was told I would receive a $150. Voucher. I have flown SW for years, and use their credit card. My trip is costing over a thousand dollars more, with an additional hotel for 4. I feel extremely frustrated that my prior planning has turned into a disaster. How did this happen?",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
13680,Mrs.,"With the Covid situation for everyone and schools everywhere, my daughter needed help getting herself and two foster children ready with live and online learning. I was thankful that I could fly and stay for several days for the school year’s start. My booking was easy an the price was too good to refuse. I had heard negative things about Dpirit , but I had a very positive experience.",SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
13681,"Seats are so small, how can a male fit into it?  It’s ridiculous , flying is no longer pleasant.",Packed airlines. The joy of flying in a plane for hours are gone. ( small seats) Glad the airlines are making a huge profit at the expense of their customers. Looking at the rail roads as a method of travel now. Stuck to using the airlines over the ocean.,United,trip_advisor,['Tangibles']
13682,Perfect,"I had read many bad reviews about Spirit - this is why I feel the need to speak out. Both flights with Spirit were on time, it all went smoothly, wait times for check in were normal, luggage went through just fine, the seats were comfortable and spacious for a inland flight. The aisle was more spacious than on any Delta inland flight I have been - two people could pass one another. We were more than happy flying with Spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13683,Easy change of flight at no cost because of bad weather cancellation,"Made weather related change to earlier date by phone. Call to customer service had long wait, but worth it. No non-stop flights left so took 1 stop in Boston. Only added 45 min to flight. On time departures and arrivals made this possible. Customer service extremely pleasant and helpful.",JetBlue,trip_advisor,['Responsiveness']
13684,Delayed,I have flown several times over the past year from JFK to TPA. The flight attendants are adequate in their jobs. The gate agents are pleasant enough. As far as on time performance out of Tampa they are always delayed.,JetBlue,trip_advisor,['Reliability']
13685,Flight from Toronto to Dublin,"They are a partners with United Airlines and totally the opposite. Good service, pleasant stewardess's. Very attentive from the minute you get on the plane till you depart. Would not hesitate to fly with them again.",AirCanada,trip_advisor,['Assurance']
13686,Beyond Terrible 😡,"United Airline Representative at the Kiosk experience was horrible. The representative did not have any knowledge of problem solving, she was asking every for help, every team member that pass by her, instead of sending me to customer service to the point she made me lose my flight. Once I lost my flight a 2nd flight was offer as a stand by, with no seat was available, without any empathy the rep informed all of the passenger on stand by to come back the next day. I had to begged for a another flight, after asking for help in three different united airline stations within the Newark airport finally one representative helped me. Thanks to the Duty Free Representative she was able to help!! United Airline should be embarrass of the poor customer service that is offer This was suppose to be a trip to relax and enjoy my time off, it was an absolute nightmare. We work too hard to plan a vacation for someone purposely destroy it within an hour.",United,trip_advisor,"['Responsiveness', 'Assurance']"
13687,Nice a cozy,"Trip to Dubai on 380 - 800. Great seats, friendly cabin crew and a lovely time in the onboard bar. Great totally flat bed a comfy mat. No amenity kits at all. To Male we used 777 which was a bit dated, beds not flat but really friendly crew made up for this. Way back on the same old 777 from Dubai on the new updated one. Great seats, ample storage and flat beds. Thumbs up!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
13688,JetBlue is our go to airline!,"We take this flight about 5 times a year. Flight crew is always upbeat, seats have a nice amount of legroom, good entertainment and snacks! We got the JetBlue credit card which gives us free luggage and no surcharging on international trips.",JetBlue,trip_advisor,['Tangibles']
13689,Business class first timers.,"The seats were incredibly comfortable and an awesome end to our holiday. Food was beautiful as were the drinks 🍸. Only downsides we weren’t directed to the business class lounge and were a little underwhelmed by the regular lounge. Disappointed that we had an annoying 3year old in the row in front, an age limit would be great. Some staff should have a happy pill before starting work.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13690,My trip to West Palm Beach booked through Expedia.ca travel on Air Canada.,"I recently booked a trip through Expedia.ca from YYZ to West Palm Beach airport.. My email said ""Thanks! Your flight change is confirmed. No need to call to reconfirm."" You'll find all the flight information you need below"". Imagine my surprise when I went to check in on way home and found no flight listed. I frantically called to see what was going on. There had been no phone call and no email saying my flight status had changed. It took me almost 3 hours of waiting on phone lines to find out my flight had changed. No word from anyone. As I suffer from military related PTSD, Anxiety and depression, this put me into a real live panic. I always travel direct because of my condition and I was therefore told there were no direct flights to Toronto for 3 days. They put me on a non direct flight to Montreal and then to Toronto. I was very, very disappointed and because of this I am very hesitant to use Expedia again. I am not sure who or where the mistake was made but because I booked through Expedia, I assume the blame lies with this company. A phone call or email would have been all it would take. They of course put the blame on Air Canada. No one took the blame. So who do I believe? Not so willing to travel with Air Canada again or book through Expedia. Also, Air Canada sent me a notice to Check In on the 24th, which was 2 days before I was to travel on the 26th. So very disappointed.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13691,Never book with spirit,"Flight was delayed twice. No notification as to the time boarding would began. I arrived at the gate 15 mins before take off and they already closed the gate and marked me as a no show and would not allow me to board. They never announced the arrival, boarding or closing of the gate like the other gate representatives did because the employee was rude and had an attitude. I was at the next gate over charging my laptop if they had announced it once or even indicated the time of boarding in the delay notice I would’ve known the time to be there. I lost the money I spent for the ticket, had to pay $300 for a southwest ticket for the same day and spirit doesn’t care. Sucks for them as I am someone who flies multiple times a month. I will never use this airline again. I father pay double for good customer service, on time flights and employees who do their job",SpiritAir,trip_advisor,['Responsiveness']
13692,Emirates still have very good service,"Flew Washington to Bengalore and return, still Emirates have good service. Coming back from Dubai to Washington DC, flight in A380 was very turbulent, no idea why for first four hours and then got stabilized. Hot towels given only once or twice. I felt service is still quite good. Entertainment is awesome. I paid extra for my seats in the plane which is new since last two years.",Emirates,trip_advisor,['Assurance']
13693,international flight from New York to Costa Rica,"I booked my international flight from New York to Costa Rica, I have paid 152$ from my travel bank credit and the rest payment from my debit card.  My flight was confirmed by email with a confirmation code under my official name.Unfortunately, yesterday I got an email with information that my ticket has been cancelled with zero explanation. In an email I can only see they refunded my travel bank money to the account, I still don't understand how I can get a refund to my debit card. I immediately contacted the JetBlue customer service, I was 100% sure it's a mistake and they could return my paid ticket back.  During the conversation I was told my flight has been cancelled due to fraudulent action and to resume my flight I have to go to the airport with my identification card to buy a ticket for the old price. The situation seems unacceptable to me. First, the crewmember who I spoke to did not say sorry for my huge inconvenience.  I saw no help from them, all recommendations I got about going to the airport with my ID card, so JetBlue cancelled my flight due to unknown reasons and this problem couldn't be solved by phone or customer service chat.  Second, how come my flight/ticket was classified as fraudulent? There's no single proof of that because I am able to show my bank transaction, my travel bank information etc. So, JetBlue just cancelled my flight for no reason and treated the customers.",JetBlue,trip_advisor,['Responsiveness']
13694,Do NOT fly Delta,"Terrible service, 3 hour delay, disgusting food and impolite staff. Try Qantas, Emirates or Singapore",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13695,Horrible airline with terrible resolution.,"They not only cancelled multiple flights on me over a three day span. When trying to resolve the issue I was told to ""figure it out"". After being hung up on multiple times trying to contact customer service, they offered no help find a solution or even give me an explanation.",SpiritAir,trip_advisor,['Responsiveness']
13696,Acreditava que era melhor,"Acreditava que era melhor... compramos o voo da Avianca Curitiba - Miami fazendo escala em SP, Na ida: - Iniciamos com um problema de o sistema derrubar nossas passagens de Ctba para SP..pensei: ok, problemas acontecem... esperamos uns 30 min e foi resolvido. - Ao entrar na aeronave, as poltronas que tinhamos reservados, não estavam mais reservados e eles colocaram a gente em qqer lugar, inclusive colocaram a gente na saida de emergencia e eu estava gravida (detalhe, o tempo inteiro informei da minha atual condição e ainda tive que preencher um documento e entregar para os comissários) - Em SP, nosso voo que ia sair as 00:30, saiu somente as 3:40 e ngem nos informou.... o painel continuava informando o horário das 00:30 e só descobrimos que o horário foi alterado mais uma vez pq tinha uma fila gigantesca para receber um voucher para o jantar....depois de um tempo, eles começaram a pedir pra que os passageiros fossem ao portao de embarque para que eles pudessem oferecer o voucher. - O voucher para comer era em outro terminal, eles nao tinha mais um ticket especifico para que vc pudesse ir jantar no outro terminal e voltar pra o terminal do embarque sem precisar passar novamente na imigração, isso resultou num tanto de pessoas desistindo de sair pra jantar. - Depois de horas de espera, finalmente o embarque iniciou e eles novamente nao respeitaram a escolha que tinhamos feito da poltrona...ficamos no meio do aviao.... - No voo a bandeja da poltrona do meu marido estava estragada, eles mudaram a gente de lugar, e ai, depois de alterar nosso lugar, o som da minha tv não funcionou em toda a viagem - No café da manhã serviram para meu marido um ovo mexido totalmente estragado, tava verde. Volta para o Brasil: - o comissário abriu uma garrafa de Pepsi do nosso lado e a mesma explodiu, derramando refrigerante em todas as pessoas que estavam ali na regiao, sujando tudo, isso foi no inicio do voo, nao tinha nem 1 hora que tinhamos decolado, ou seja, iamos fazer uma viagem de qse 9 horas todos sujos de Pepsi. O comissário disse: bom q vcs ficam refrescados e acontece nas melhores famílias...deu umas toalhas de papel e foi isso.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13697,Spring break trip,The air line switched planes and everyone seats got out of wack. And they had a hour delay because of it.coming back the flight was late 2 hours departing because it was Easter Sunday and they were short staffed.,Allegiant,trip_advisor,['Responsiveness']
13698,ABSOLUTELY THE WORST,"How are they still in business!?!? Wish there was a negative star rating available. Luggage lost 2 weeks ago-no luggage for duration of my 10 day trip and still no word on whereabouts. Worst part is, it is impossible to actually get a human on the phone to even ask what is happening and no way to make a claim for reimbursement of expanses or luggage without putting in a date that luggage was returned....WHICH IT WAS NOT!!!! I am beyond frustrated, hundreds of dollars of clothes and luggage I will most likely never see again or get reimbursed for.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13699,SFO Polaris food is almost perfect,URL: URL,UnitedAir,reddit,['NA']
13700,"Worthless. Delayed, Canceled, No Communication",Canceled my outbound flight. Delayed over 5 hours on return. No snack or drink provided. No communication about the delays. Seats suck I have NOTHING positive to say about this entire travel experience. No one could tell us the time we were delayed too. The crew thought they were leaving and they tried to hold them. No one has any idea what is going on.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
13701,Aviones cómodos,"Los vuelos en las distintas etapas fueron muy buenos, con los aviones muy cómodos, pero la comida fue mala.",Avianca,trip_advisor,['Tangibles']
13702,HATE SPIRIT AIRLINE,"I wish I can give them MINUS ZERO. Terrible, Rude customer service. They made me miss my flight when I was there almost 90 minutes before the flight. I had to buy my tickets again next day from other air line. Hope FAA investigate their business practice. Never ever going to book them again",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13703,Excellent experience. ,Staff before boarding were very helpful and knowledgeable. Flight crew were very friendly and helpful.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13704,Never again,"First of all we were delayed. We were waiting for a connecting flight, I understand that, however after those people arrived, there was suddenly an issue with the bathrooms. If that were truly the case, why wasn’t it taken care of while we were waiting for the connecting flight? Also there are no TVs on the plane & the flight attendants were not too friendly. I will never fly United again.",United,trip_advisor,['Responsiveness']
13705,Zero Customer Service,Nothing but problems and attitude. We booked a flight in November and selected our seat assignments. Our seats were changed multiple times right up until the time the day of the flight. Nobody would take responsibility Delta blamed Air France Air France blamed Delta. Our first class flights were supposed to have Sky mile club access and of course they would not allow us said. I hope this is the beginning of the fall of Delta Airlines.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13706,Barely OK,"Small very old aircraft with no overhead bin space for regular carryon luggage. We were expecting to check our carryon luggage at the aircraft but we were made to place it under the seats ahead of us which meant there was no room for our feet. Beverage service was half a cup of soda, no snacks! On arrival in Toronto you have to walk down stairs onto the tarmac and walk to the terminal in the rain. It’s then a 10 minute walk along bland corridors to customs and immigration and a further long wait for luggage. Not a fun way to end your trip.",AirCanada,trip_advisor,['Tangibles']
13707,United Airlines is terrible,"United Airlines has many cases of animal abuse, customer abuse, and unethical ways to coverup their mistreatments. A rabbit died onboard when he was perfectly healthy and United Airlines cremated the rabbit without the consent of the owner before an autopsy could be done, United Airlines disrespects disabled vets by calling them slurs, they have kicked service dogs more than once, their packages always somehow end up lost or broken. This is one of the worst airlines next to Delta's unethical treatment of customers with assault.",United,trip_advisor,['Assurance']
13708,Conforto,"O voo foi bem tranquilo, os comandantes foram bastante prestativos. Os assentos da Avianca tem um espaçamento bom entre as poltronas o que faz com que eu mesmo alto, fique confortável. Além disso, a aeronave conta com uma tela com vários conteúdos que ajudam a passar o tempo, sem falar no serviço de bordo com refeições bem completas, Recomendo!",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
13709,What else would you expect.,"First class service at every interaction end to end as always. From the prompt pick up chauffeur service, to the bag drop and lounge facilities along with the superb seating / in flight service. Long haul flight, Emirates all the way. BA and the other carriers could learn a lot from them....",Emirates,trip_advisor,['Assurance']
13710,Keep us informed!,"We were returning from our Canada holiday supposedly catching the 2120 flight from Toronto Pearson Airport. When we were seated at the Gate I noticed that the 14 flights before ours were all delayed and so feared the worst. As people were already queuing for our flight an announcement was made that there would be a ""slight"" delay as there were issues with the catering of our flight. Obviously a misrepresentation as there could not possibly be a problem with the catering of all the 14 flights that were delayed before ours. We then suffered 3 hours of not knowing what was happening as the Air Canada staff told us nothing during which time the emergency escape fire alarm screamed three times and no-one turned them off for at least 5 minutes each time. Funnily enough, we managed to board the flight 3 hours late (obviously nothing to do with the fact that claims can be made after 3 hours eh?) and then sat on the plane for an hour before we were pushed back to begin taxiing to the runway. Incidentally, on the flight out from Brussels to Montreal one of the cabin crew held a conversation with someone she obviously knew seated beside me all the way through the safety briefing so I heard none of it.",AirCanada,trip_advisor,['Responsiveness']
13711,Don't fly Southwest when 737 Max 8 is UnGrounded,"My last flight on Southwest took place a week ago. Southwest's Gary Kelly is prolific with adjectives about their absolute commitment to safety. Sadly his actions speak louder than his words. When airlines all over the world took their Boeing Max's out of service after the Ethiopian Airlines crash virtually identical to the Indonesian crash, Southwest continued to fly them until the FAA, a division of Boeing Corporation, four days later, ordered the planes grounded. Southwest has too much invested in 737s and Boeing. Apart from other safety issues with different 737s, there's no guarantee that a flight scheduled on a different 737 won't have a MAX substituted at the last minute once FAA/Boeing puts the MAXs back in service. Too bad that Southwest put all its eggs in a basket that's falling apart.",SouthWest,trip_advisor,['Assurance']
13712,Wn un Ibérico el chófer te combida agua o dulces. ,"La tripulación nada de empatia, en un vuelo de cinco horas, no ofrecen agua de cortesía. Hay low cost mejores, ni dudarlo. Primera y última vez que uso Avianca.",Avianca,trip_advisor,['Responsiveness']
13713,We got Spirit!  Yes we do!,"This is the 4th time I have flown Spirit and I have had a pleasant experience each time. I have learned to downsize my packing and I know there are no frills, but I also save a lot of money on the flights. The take offs and landings have been the smoothest I have ever experienced and that helps a lot! I actually hate to fly, but I love to travel so Spirit made it much easier for me. Fast, efficient and cheaper. Sure I would like more comfort and frills, but I also like spending less.",SpiritAir,trip_advisor,['Responsiveness']
13714,Buena aerolinea en terminos generales,"Realizamos el viaje Cali-Miami 30 mayo/19. La cabina estaba muy fría, solicitamos una manta para el frío y la auxiliar dijo que no disponía de mantas para dicho vuelo. En otros vuelos que hemos realizado con dicha aerolínea sí disponen de mantas. Pero al dirigirnos al baño en la parte de atrás vimos debajo de los últimos asientos mantas y almohadas empaquetadas, las cuales no facilitaron teniéndose. Otra queja es que porque si se compra el pasaje en EE.UU. permite reservar la silla desde el mismo momento que se adquiere el pasaje y cuando se compra en Colombia solo 24 horas antes de viajar?",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
13715,Quick and comfortable flight to Stockton,"United recently began flying between Los Angeles and Stockton. The flight from Los Angeles was comfortable. They show flight time of 1 hour 30 minutes but actual time in the air is 45 minutes so if you are lucky you will arrive early. If you have a normal carry on bag you will check it at the gate as you board the aircraft and you will retrieve it at the gate when you arrive in Stockton. I enjoyed the views of the mountains and valley from my window seat. A comfortable and relaxing flight, luggage will arrive within five to ten minutes in Stockton.",United,trip_advisor,"['Tangibles', 'Reliability']"
13716,Worst ever,"We’re a family of 5. We took jet blue to go from Philadelphia to Boston. Once we arrived to Boston we discovered that our luggages were still in Philadelphia .. ALL 4 OF THEM!! They promised they would take care of the situation and give them back the next day early in the morning. Each time we call to ask about our luggages, it is a new person who picks up the phone and asks all over again for all the information promising to get back to us, which they never do. Apparently they don’t give a sh*t about their customers. The worst part is that we are traveling again tomorrow.. and still no sign of our luggages.. This trip has officially turned into a nightmare.",JetBlue,trip_advisor,['Responsiveness']
13717,"EMIRATES IS TERRIBLE, no information, no help!","*NO staff at all * NO information avaible by help desk or answer on the call service* 10hours waiting at the gate *No one giving update *Stuck for three days *0 star hospitality *It forced us to buy food because the flight was delayed *bottle of water €10, chicken wrap for €20* Flight got cancelled* HORROR",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13718,Excellent experience for a long flight,I had an overall excellent experience for this somewhat long flight. The exit row seating was spacious. The attendants were pleasant. The entertainment was excellent. I watched 2 new release movies on each leg of my direct flight.,AirCanada,trip_advisor,['Assurance']
13719,Simply amazing!,"I would like to say a big thank you to all the cabine crew, that make our journey so different. A special thank you to Nicole, extremely professional and polite, very helpful and allways smiling. Thank you Nicole for making our journey so special. I'm looking forward for next flights. Flight Emirates keep up the amazing work you do!!!",Emirates,trip_advisor,"['Assurance', 'Empathy']"
13720,Gotta Love Southwest Staff,Early Morning Flight and yet every Southwest Employe I encountered was pleasantly uplifting. . This particular flight had an extreme number of elderly in need of wheel chair assistance. The boarding seem to move slow and yet no one seemed to care. Flight attendants helped Seniors with carryons to standing and restroom visit. The smiles were plentiful. This was the middle of November Chicago Weather was Cloudy and dark. This flight was cozy and bright.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13721,Appreciated a little special treatment as a Vietnam veteran(member of Veterans Advantage).,"As a Veterans Advantage, JetBlue allows me two checked bags and this is a big savings for me. My trip involved 4 segments and the on-board service was very good. Seat space was very good. JetBlue eased the ""pain"" of international flights. Although we have to travel 3 hours to RDU to catch JetBlue flights, it is worth it. CLT is an hour closer but JetBlue does not offer connecting flights to PAP.",JetBlue,trip_advisor,"['Assurance', 'Empathy']"
13722,Which is better choice,URL: URL,UnitedAir,reddit,['NA']
13723,Hotel only reservations ,Had booked a hotel in Mexico in feb through flight Center with air Canada vacations Our final payment is due oct 14 After calling flight Center numerous times and not really getting a answer I finally called air Canada myself.. there response is the hotel is open and therefore there will be no exceptions to our booking. The only options they have given us is pay in full and go - even if we wanted to the flights to cancan are horrible- cancel - lose the deposit - or change the dates and they charge us $50 per person! Since there are 15 of us going that’s a lot to lose! It seems like they are changing all sorts of rules if you are a vacation package purchaser ... but if you just booked a hotel no exceptions! We are quite dissatisfied with air Canada’s response to us,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13724,Always Pleased!,Still a great airline with super prices when you find Wanna Get Away Fares. Friendly service and affordable flying....it's really that simple,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13725,Worst Experience,Unfortunately worst travel experience. 9 hour delay with a rotation of excuses that changed each hour - from “mechanics problems” to no flight crew the to delay in plane getting to us. Our conciliation prize was warm soft drinks while we waited and the offer a voucher to use in the future. Disappointing in a time where customer service can be a differentiator. Never again.,Allegiant,trip_advisor,['Responsiveness']
13726,John Pratt,Excellent quick friendly service with a smooth flight. They're was a good selection of quality snacks and drinks provided with a clean and safe process. They crew was always attentive and cleaning things.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13727,WORST IN CLASS CUSTOMER SERVICE,"Simply the worst customer service from CEO Ed Bastien on down. Don't ever think of flying into NY's LGA where Delta brags about it's new $4 billion terminal which is horrendously huge, walk over a mile for baggage claim, then if you are renting a car walk another mile to board the first of 2 busses. Emailed Mr. Bastien and of course received no reply. As a now former holder of the AMEX Platinum Delta skymiles card ( canceled Nov.1) and a member of AMEX for over 50 years and having a companion certificate due to expire on January 31, 2023. Since that's the dead of winter and we fly out of Kansas City all I asked was for them to extend the companion certificate for 6 months. NO! They blew 4 Billion on a horrible terminal at LGA but want to beat a cousomer out of a $250 companion certificate. Ed Bastien should be ashamed of himself, but I guarantee that he could not care less.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13728,Sempre ótima,"Aeronave nova e linda, executiva top, alimentação ótima, educação dos funcionários. Poltronas confortáveis.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13729,Worst customer service in 50 years of travel experience. Worst website of all airlines.,"My youngest daughter recently moved from San Diego to Dallas. I researched to find an airline that I could trust to visit her. I decided on Frontier. I signed up for their credit card and Discount Den. I bought tickets for my husband and other family members. I called to ask to change the date only on a flight (and seat) I bought for my husband. I was told by a Frontier customer service agent that it would be $49 each leg to change. I went on line to make the change. I noticed that the change fees were more than I was told- so I canceled my change request, only to find out that I was charged $198 and my flight was completely canceled. Immediately I called Frontier customer (horrible) service. I was disconnected three times or more. Shuffled around. Spoke with rude customer service staff....and all this on Labor Day. This is after I signed up for the Frontier Credit card, paid for the Discount Den and bought at least $1,000 of airline tickets. Worst experience of my life in 50 years of airline travel.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13730,Wow,Really food? I thought that ended years ago. Yes we were given food on both flights. We also had free WiFi for apps and texting. Will definitely use them again.,Delta,trip_advisor,['NA']
13731,EXCELENTE,"Al principio tenia vuelo Cali-Bogota-Fort Lauderdale, por temas internos el avión no salio a tiempo y perdimos la conexión. Me gusto que la compañía se preocupo por los viajeros que estábamos en esa situación, nos ubico en otro vuelo, pidió disculpas por el contratiempo y ofreció un refrigerio. Me sentí bien atendida y respaldada con Avianca.",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13732,espectacular,"las veces que me toco viajar en esta aerolinea fue de las mejores que tuve en comparacion a sky o latam, la comodidad y el servicio fue como de usuario premium, muy lindo y muy atentos.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13733,Not family supportive,"I’ve flown Southwest countless times and will continue to do so when it’s just myself and wife. Actually have a Southwest card to accrue miles for domestic travel but am thinking maybe now it’s not worth the fees. While the majority of flights have been very positive, recently flying back with my 14 year old step daughter was problematic. For some reason I had a B seat, and my daughter and wife a late C seat. When trying to board the plane in Tampa I had my daughter line up with me. I tried to explain to the guy scanning tickets that she’s a minor who has a phobia flying. I wanted to ensure she could sit with either her mother or I. He wasn’t supportive and frankly was just plain rude. Told me that was my problem and if I didn’t want her to get on the plane alone I could board with the C passengers. I had no problem doing that but as expected her C number was so high when we got on we had to sit separately. I recognize this might sound trivial but she was an emotional wreck by the time we landed in Baltimore. So while I appreciate Southwest’s prices and generally good service, I won’t be using them when I have my kids or grandkids on trips. My son had a similar experience when I sent them to Florida where neither he or his wife could sit with their 6 and 8 year old. They’re just not family oriented or consciences of the impact to children.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
13734,Not so late,"I fly Allegiant quite often and must say the steward staff was lacking. I don’t know if this was the last flight of their day or what but they were not interested in service at all. Stewardess asked my row if we wanted to purchase a beverage or snack before I could say yes she was gone. My neighbor got her attention and she came back to me. I placed my order again she was gone in a flash and didn’t listen to my order, so it was wrong. Normally I really appreciate Allegiant and their staff. Must have been a bad day.",Allegiant,trip_advisor,['Responsiveness']
13735,Most Unreliable Airline Ever,Delayed an hour because they were “short a flight attendant” - really? You can’t even be on top of scheduling your crew appropriately at all. This is clearly the best airline to fly if you don’t care being late at all to everything for stupid reasons.,Allegiant,trip_advisor,['Responsiveness']
13736,JetBlue ,"we took the early flight to New York, we had an excellent and smooth trip. Same in the return flight. Both were on time as they were scheduled. I'm flying twice per year to different locations to the states and have no complaints with JetBlue",JetBlue,trip_advisor,['Reliability']
13737,Extremely  disappointing experience...,"The Air Canada's airfair was pretty attractive on an international flight with one connection, so I have decided to try for the first time. The trouble had begun!! Missed connecting flight due to a departure delay that resulted in arriving 14 hour late to destination. On the return flight they started refueling the aircraft after closing the gate with 1.5 hour delay that resulted in missing connecting flight again. Air Canada rebooked many passengers who missed the flight and put them in sub-standard hotel far away from the airport. The rebooked flight next day got delayed again for 2 hours. Air Canada's lack of planning and readiness on their flight schedule causes so many problems on every single leg of the trip. It is highly unreliable airline that no one can trust. Please consider carefully when you choose this airline as many of the passengers lost 2 days of their trip. I regret and this will be my last flight with Air Canada.",AirCanada,trip_advisor,['Reliability']
13738,You get what you pay for,"After waiting three hours for the flight to clear after an engine issue, the stupid airline let the flight crew run out of time instead of having a new flight crew ready. I may have saved $70 dollars, but I missed my niece's wedding. When I voiced my displeasure, the counter agent called the airport policeman who threatened to arrest me for complaining! I would walk to a location before I would use this airline out of Ft. Wayne again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13739,Excellent Flight experience,Flight left a few mins early and arrived early. No issues with the flight at all. Very smooth flight and nice flight attendants.,JetBlue,trip_advisor,['Reliability']
13740,Tips for Delta out of Atlanta,I have found that First class is always easy and comfortable on Delta and it helps that its a non-stop flight.,Delta,trip_advisor,['Tangibles']
13741,Fly Allegiant Airlines,"This was our first trip at the new terminal in Concord NC and it's a hub for Allegiant Airlines. They now have a parking garage you pay to use. We have flown Allegiant before several times, it is a ""regular"" airline with large aircraft with many seats. Don't hesitate to try, but be sure to read all of the information regarding charges to keep your flight reasonable.",Allegiant,trip_advisor,['Tangibles']
13742,Question about seat width?,"I was unaware of the COS policy when I booked, and I'm not sure if it'd apply to me? I read the seat width is roughly 17"", and I measured my seated lap and its about 18"". (Waist is 38""-40"" around seated, hips are 48"" around seated.) I'm just worried that I wont fit/will intrude on people's space. Does anyone of a similar size have experience with this?",Southwest,reddit,['NA']
13743,Terrible customer service and Gold Diggers,They rescheduled our flight to a time later than I absolutely need. they refused to adjust for an extra night of hotel and car rental that I would need now. They said they would refund my monies only to place it as a credit 11 days after. Previously I had an issue with Spirit taking a part of my credit. It took a year to correct it. I have flown almost every airline out of Denver for years and this is by far the worst airline out there. I would not recommend Spirit under any circumstances.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13744,We LUV Southwest!,"What a great flight despite the very early hour of departure. Southwest does all they can to make your flight enjoyable. This was a direct flight with a stop at Chicago Midway. Departure and Arrival were both on time, bags were delivered in record time! We LUV Southwest Airlines!",SouthWest,trip_advisor,['Assurance']
13745,Great airline ,"Flown Southwest numerous times. Always have a good flight. Pilots are great. Due to offering ourselves for a flight bump last year about five hours after our original flight, we were given Southwest Luv vouches that allowed us to take two vacations this summer! It was truly amazing. Thank you Southwest!!!!",SouthWest,trip_advisor,['NA']
13746,Delayed/Cancelled way there and back,Flight got delayed 4 hours on the way from Toronto to Bogota then cancelled completely by over a day from Bogota to Toronto,AirCanada,trip_advisor,['Reliability']
13747,Discount den,This is the hardest website to actually find where the heck kids fly free (when and to where) without going on every flight and date. Not even worth it and then trying to cancel. Ha it says go to your profile and once again nothing same as trying to find where and when kids fly free. Way to much stress 😩 All I wanted to do was to book another trip with the family for my birthday,FrontierAirlines,trip_advisor,['Responsiveness']
13748,Four Legs Equal Two Very Long Flights,"Flight was broken into two legs - Boston to Toronto; Toronto to Tokyo. Didn't think the trip would come off. The day before departure Air Canada notified us that the first leg of our trip had been cancelled but they had booked us on a flight four hours earlier than our scheduled departure. This wouldn't work with our schedule. Called Air Canada Customer Service and in the space of 15 minutes the problems were resolved and the trip was a total success. The Air Canada staff was extremely pleasant and helpful. This was one of the most enjoyable flights I've ever taken. I know it sounds strange but when we had to redo our schedule we lost our original seats and we wound up in the very last row of the plane. I thought this was going to be a disaster however the last row of seats (Window sides of the plane) is two across seating (2-3-2) so we had plenty of room to stretch out as well as leg room. Three decent meals were provided as well as soda, water etc whenever you asked. A snack station was set up in the rear gally allowing passengers to help themselves throughout the flight. The Flight left Boston 10 minutes after scheduled takeoff time and arrived in Tokyo five minutes early.",AirCanada,trip_advisor,['Responsiveness']
13749,Unfair baggage handling and discriminatory treatment.,"Despite complying meticulously with Air Canada's clearly stated carry-on baggage regulations, an Air Canada employee, whose identity I couldn't record because he deliberately turned his badge backwards, maliciously singled me out for punishment for complaining about multiple delays and gate changes to the flight. This employee, driven by personal vengeance due to my prior complaint about the abysmal service I received on an earlier flight, compelled me to check my single perfectly compliant carry-on bag. This blatant act of vindictiveness is an appalling display of unprofessionalism and a flagrant violation of the trust I wrongfully placed in Air Canada. As if this act of unwarranted aggression was not enough, I observed multiple off-duty Air Canada employees, recognizable by their uniforms as well as other passengers, casually bypassing the rules by bringing oversized and overweight luggage directly onto the plane. This brazen display of preferential treatment and blatant disregard for paying customers has further deepened my sense of indignation and betrayal. I will never fly with this Air Canada again.",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
13750,Good Economy Class: Poor in Premium Economy,Very satisfied with the service and food in Economy Class on flight from Heathrow to Calgary on 29/6/19. Plenty of drinks and good quality food. Pre booked seats and quite happy. However returned from Vancouver on 16/7/19 on 16.50 flight in Premium Economy and very disappointed with service. Only orange or water on served on boarding: no drinks served before meal was served after takeoff: Meal was poor with beef barely edible and green salad consisting of cheap lettuce and 4 tomatoes: only one service of drinks on whole flight: breakfast a piece of cake and coffee in paper cup. The overall level of service on this flight for Premium Economy falls way below my expectations and definitely not worth the money. I won't be using this again.,AirCanada,trip_advisor,['Responsiveness']
13751,WASTED A LOT OF TIME BECAUSE THEY PUT OUR CARRY-ON BAGS IN THE BAGGAGE SECTOR,"We boarded the plane 10 minutes after the start of boarding, already there were no space for our suitcases, which fully meet the specified dimensions on the website, in the cabin luggage, because of this we were forced to give the luggage to the luggage compartment, although we only had carry-on luggage, which is why we have been waited more than an hour for luggage at Newark airport. This is a totally not a normal thing and completely waisted our time. At the gate no one checked whether the size of the passengers' luggage was meet the requirements, because of this, huge suitcases occupied 2 regular space and the flight attendants did nothing about it, but simply removed our suitcases from the cabin.",United,trip_advisor,"['Responsiveness', 'Tangibles']"
13752,Good airline,Avianca is a local Colombian airline with good flight schedules and great prices to many destinations within Colombia. I have never used them for anything other than flying within the Country.,Avianca,trip_advisor,['Tangibles']
13753,Flight attendant made me check my bag even though there was plants of room,I was one of the last people to board and the fight attendant told me she didn’t think there would be room for my bag so I had to check it. 2 bins right next to my seat we’re completely empty. I quickly asked if I could get my bag back and she said no we don’t have time. Super annoyed because I’ve been gone on a work trip for days and anxious to get home and see the kids. F-,Delta,trip_advisor,['Responsiveness']
13754,pilot,"So fun the pilot came out before we flew and greeted us all made some fun comments welcoming us on his plane, it was great and something I never experienced before.",JetBlue,trip_advisor,['Responsiveness']
13755,"Flight was fine, airport a bit chaotic",The flight was perfectly fine but the airport was somewhat chaotic. We were there in plenty of time but the super long lines would have caused us to miss our flight but staff pulled us out of line to the front and we boarded with time to spare.,Allegiant,trip_advisor,['Responsiveness']
13756,Flight Ticket,"So my friend and I had a flight from Madrid to Colombo on the 9th of April. Emirates Cancel de flight from Madrid to Dubai but not the flight from Dubai to Madrid. I send to Emirates an email in order to take a full refund of my money because I had never ever bought a ticket to Dubai. My flight was from Madrid to Colombo. Also, I contact Flightfinder several times and still didn't get an answer. I enter my account and there is no option of a refund or even modification of the booking. they don't answer the phone either the e-mail or chat. We need a refund, no changes or modifications whatsoever. I tried several times to reach customer service and there is no answer.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
13757,msp to Denver,"Everytime I fly this airline something happens, this time it was delayed twice then un delayed once by 10 minutes... seriously.. I work a lot... I want my delay time back with my family... if you are going to delay something do it once and do it early.",United,trip_advisor,['Responsiveness']
13758,Meal Suggestion -- Signature Class -- I'm flying yyz to tokyo on a 787 Saturday. Which of these meal options should i choose? also - does anyone know what the little symbol next to the chicken meal means?,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['NA']
13759,Worst Customer Service of All Time.,"Not only is it really hard to get a hold of in the first place, they aren't all that helpful even when you do. After they cancelled my first flight they told me that I would receive a voucher towards a future flight. After booking a new flight I asked customer service how to apply the voucher towards my baggage, and they said it could only be used at booking. It's amazing to me that an airline can completely cancel your flight, and then be nit-picky on the rules for redeeming a credit.",SpiritAir,trip_advisor,['Responsiveness']
13760,Late leaving & On-Time arriving,"We were finishing our vacation in Orlando and were advised the flight was delayed due to the oncoming plane being late to arrive. Though we were late by 15 minutes, the return flight to Boston was on time!! Surprise! Surprise!",JetBlue,trip_advisor,['Reliability']
13761,Spirit Airline is a disaster. Don't fly.,"This airline is a disaster. This was my first and will be only attempt to fly with Spirit. I booked a roundtrip flight from MCO to SDF. The scheduled departure was 6:59PM for the MCO to SDF leg with arrival in SDF at 9:11PM. Early in the morning I was already receiving notifications of delays. At one point the delay was over 3 hours. Concerned, I cancelled the hotel and rental car in SDF. Then out of the blue the departure time was back to 6:59PM. I rebooked the hotel and rental car. Arrived at the airport 2 hours early to discover more delays. Once the delays approached 3 hours again, I cancelled the hotel and rental car and left the airport. The flight did depart that evening at 9:43pm arriving in Louisville at 11:56PM.....nearly 3 hours late and too late to pick up the rental car. I never flew to SDF because I was concerned about getting back to MCO. But, I watched the status updates for the SDF to MCO I should have been on. The flight was scheduled to depart SDF at 7:55AM with arrival in MCO at 9:51AM. After hours of delays the flight departed SDF at 4:45PM with arrival at 7:07PM. A whopping 9 hours late! You gotta be kidding me spirit. I missed an important family event because I chose not to fly this totally mismanaged airline. But I learned about an airline that has zero operational abilities. I will never consider this airline again. I it is an operational nightmare that only continues to bring in revenue because of dirt cheap air fares. Once they churn through enough suckers like me they will be history. Read other reviews.... nearly the same story.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
13762,Worst airline,"My friend was on the plane as I’m running through the airport and he is pleading with them that I will be right there…..ran up to my gate and they had shut the door 1 minute prior (with their 15 minute before departure policy—that I understand) but they refused to let me board. And told me they could rebook me 4 DAYS LATER. That is not helpful….. so here I am, no refund or accommodation, driving 11 hours to my destination by myself.",Allegiant,trip_advisor,['Responsiveness']
13763,Property Maintenance Supervisor,"Always quick, clean, and super friendly. Incredible prices!!! Flight attendants are a riot. Always on time and sometimes early. Best airline ever.",SpiritAir,trip_advisor,['NA']
13764,False information,This airlines will not work with you to honor their commitments. We cancelled our March flight and tried to receive the 120000 mile credit instead of the $816.00 credit. They continued to give use the run-around and after over a month of misinformation and 5 phone calls the supervisor said that they have nothing indicating we were to receive any mileage credit and in less than thirty days our credit will expire. NEVER GOING TO USE THIS AIRLINES again,FrontierAirlines,trip_advisor,['Responsiveness']
13765,The state of dubai airport on 4/19,My wife went around and took videos and photos of the situation at Dubai airport. Please share to spread awareness. Tweet with video: URL She also created a TikTok detailing a lot of what was happening and it was taken down within 10 minutes of posting. Definitely seems like this situation is trying to be downplayed,Emirates,reddit,['Tangibles']
13766,Customer Services is awful,I have been on hold for and hour at this point just to talk someone. This is awful awful customer service.,JetBlue,trip_advisor,['Responsiveness']
13767,DFW-Bos A.M.,Great flight. On time and smooth. Pleasant crew. Everyone spaced out & masked. I felt comfortable & safe. Loved the price. I will fly this flight again.,SpiritAir,trip_advisor,['Assurance']
13768,Unreliable connecting flights ,"I had a connecting flight from vail to Houston and then Houston to rio. My first flight got delayed by 2 and a half hours which made me miss my flight to rio. The customer service in Houston was disrespectful and clearly didn’t care about my situation. When I rescheduled my flight to sao Paolo and then to rio, my flight to sao Paolo got delayed by 30 minutes, meaning I missed my second connecting flight to rio since the two flights were so close in time.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13769,Bumpy but nice,This was a full flight. We had turbulence most of the way and the crew needed to be seated also. But when they were able to they were busy serving beverages and snacks.,Delta,trip_advisor,['NA']
13770,Delayed without information,"We booked a flight with Avianca, not the cheapest airline but we wanted a bit more reliability. We had plenty of time when we arrived at Cusco airport, because apparently our flight was delayed. Too bad we had to figure that out for ourselves. No information was provided by Avianca or it's personnel what so ever. I don't mind waiting on an airport if I'm sufficiently informed. But when waiting at Cusco we did not know where, how late and if our plane was leaving. The delay was about two hours. I boarded a bit grumpy, and this got worse by unfriendly staff, not much leg room and no English announcements. I would recommend other airlines than Avianca.",Avianca,trip_advisor,['Responsiveness']
13771,Well worth the extra cost,"Apart from the fact I can't sleep on planes, the seating is so comfortable and the food is great with plenty of choice. Add an extra mattress to help with the comfort and choice of entertainment and even 2 hours free WIFI. Great bar in the Business class area as well.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13772,This is the worst airline ever!!!,This is the worst airline ever!!! In less than 24 HOURSSS THEY CANCELLED MY FLIGHT without any rebook options!!!! There is no respect for the user! Never again!!!!!!!,SpiritAir,trip_advisor,['Reliability']
13773,Good flight for the price,"Clean plane, friendly staff and pilot, arrived on time. Seats are decently comfortable. Good for large families flying.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
13774,Bicycle fee,"Southwest charges $75 to ship a bicycle. Their website is misleading. Southwest claims they'll ship bikes for the price of standard baggage, however when I got to the airport they told me it is only up to 62in baggage. No bike bag is smaller than that. Other carriers charge their standard baggage fee for a bike.",SouthWest,trip_advisor,['Tangibles']
13775,disgusting service all over,"in general i always thought united is good airline, but its only when things go smooth. but once it had cancelation everything changes. on aug 23 they canceled ua85, with first sending out message its delayed, but it was not true, i was in airport 8am and was canceled with no message sent out. after that they closed there window without helping anyone, it was impossible to reach them on phone. i m trying hard to get refund for buying new ticket etc.,,, but there is no one to talk to. they deny you with nonsense. in end they give me other flight with many mistakes, i had to pay extra with no refund, and you cant reach or do anything DONT BUY UNITED STAY FAR IF YOUR FLIGHT IS CANCLED YOU ARE STUCK. LIKE MANY OF US ON THAT FLIGHT. DONT CRY AFTER BOOKING",United,trip_advisor,['Responsiveness']
13776,Delta Airlines stranded a full paying Senior Citizen for 15 hours at JFK after arrival from 13 hours Delta Flight,On both flights the first from Tel Aviv to JFK and the continuation to Fort Lauderdale I encountered problems with Delta changing my assigned seats and much worse being stranded for 15 hours at JFK airport after 1 13 hours flight on Delta. I was on time and at the gate for the Fort Lauderdale flight when Delta employee decided to shut the door in front of me. Getting stranded for so many hours after a 13 hours flight can be considered cruel and in human. Delta airlines customer service totally ignored all communications. The FAA just filed a complaint with Delta Airlines . Shame on Delta Airlines. More competition in the Airlines Industry will help to avoid similar arrogance situation. During Covid Delta Airlines was supported by the American tax payer.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13777,Short and Sweet,"I enjoyed the interior of this plane as it had leather seats and fun colours throughout. We got one free snack on the plane which wasn't great tasting but, the flight was short, 'long-haul' flight may be different. The ride was smooth but not much entertainment was available.",SouthWest,trip_advisor,['Tangibles']
13778,horrible flight,worst experience i’ve ever had first i had a delta plane that smelled like urine and the next plane made us wait over 4 hours,Delta,trip_advisor,['Reliability']
13779,Be careful of the fees that do NOT make them clear on the website.,I paid $467.95 for flights. Needed to leave early for a family emergency. The website says it's $99 to cancel. They charged $303 to cancel. Fees are hidden. Everything is final. Will never fly Frontier. Their customer service barely speaks English. I thought it was an American company. Such a mistake.,FrontierAirlines,trip_advisor,['Responsiveness']
13780,The usual,"My husband and I fly Star Alliance to Romania round trip twice a year (sometimes more). The trip to and from Chicago is the first and last part of the trip, depending on whether we’re coming or going. It is a 1 1/2 hour flight. The flight is on what we call the cigarette plane—skinny, regional jet. It seats 2 and 1. There is room for you and little else. But, that is true of most regional jets. The only complaint I have with this flight is it is often delayed. This last time our flight was an hour late taking off on our return flight. The crew came from one place and the pilot from another, both of which were delayed. I have no complaints about United Airlines as a whole. Our flight attendants have always been courteous. There is often only one flight attendant on this flight. The person has a lot of responsibility and has to deal with all types of passengers—whining, complaining, happy, scared, entitled. If you fly much, you know American airlines do not have the same standard of care or quality as many other airlines. But, this is true of all American airlines, not just United.",United,trip_advisor,"['Tangibles', 'Assurance']"
13781,Trash Airline,This airline is trash. Super long lines to checkin & option not available online unless you pay extra 👎🏻 ..............,United,trip_advisor,['NA']
13782,Delay Flight...Bleh!,"My brother has a layover at Colorado for 1 hour supposedly and should be leaving at 6:32 pm. When the plane is already at the runway, they have to delay the flight for another 1 1/2 hours, coz according to them there is a wind shear. After 1 1/2 hours waiting inside the plane, the plane started to move back to the gate and told the passengers they have to tap off gas again. Then when they got back to the gate they told the passengers to headout the aircraft and they they have to delay the flight again until 9:26 pm. 9:26 pm came, they made another announcement that the flight will be delayed until 12:30 mn, coz the last crew is already timed out and they are waiting for the new crew to arrive. Frontier, get your business straight. Passengers paid for their trip with no delays including with your overpriced bags. FRONTIER NO MORE!!!! Make sense why even water inside ur aircraft you need to pay, coz u guys are juzzz too money hungry. It makes sense why you guys offer cheap flights coz ya'll goin to bombard customers with your over priced bags including carry-ons. Why do the customers need to adjust with ya'll mistakes?",FrontierAirlines,trip_advisor,['Reliability']
13783,Wonderful Experience,"We boarded and were on our way 20 minutes earlier which was awesome! Extremely courteous crew, I have a 2 yr old and a 7 yr old so things can get tense! But they were there with a smile to help me keep things under control. love flying JetBlue",JetBlue,trip_advisor,['Assurance']
13784,Viaje a San Andres  fue una licuadora y no por turbulencia,"un vuelo muy corto, embarque rápido, las maletas fueron derivadas directamente cosa que es genial. el Avión demasiado antiguo, los asientos durísimos y con suerte nos ofrecieron un vaso pequeñísimo de cafe o gaseosa. Al llegar a san andres parecía que se iba a desarmar, sonaba como tarro con piedras, fue gracioso pero de todos modos nos asustamos",Avianca,trip_advisor,['Tangibles']
13785,Viajes,Viaje con Avianca los siguientes trayectos: Buenos Aires - Lima Lima - Cancun Cancun - Lima Lima - Buenos Aires Los 4 vuelos todo según lo establecido. Perfectamente en horario y con buen servicio! Nada para objetar.,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
13786,Great Non-Stop Roundtrip,"If planning a long weekend in Phoenix,Scottsdale, Sedona, or Grand Canyon, Southwest has great reasonably priced flights that are non-stop STL to PHX and PHX to STL. You can leave on Thursday in the am and have a full day. You can return late Sunday evening and also have a full day on Sunday. Great way to recharge the batteries for a leisure and hiking trip.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
13787,Incompetence = United Airlines ,"Who knew incompetence was actually spelled UNITED AIRLINES? 6 flights canceled in 7 days was disappointing, boarding and unboarding the same plane 2x in 7 hours for so-called maintenance reasons before cancelling the flight altogether, thats UNITED.",United,trip_advisor,['Reliability']
13788,FLIGHTS FROM ATHENS TO TORONTO,Air canada please explain why the flights from Toronto to Athens and Athens to Toronto are always delayed. Some of us have connecting flights that we most likely not make. I want to specefied that we left from Calgary connecting in Toronto. Our Calgary check in experience and service always superb.,AirCanada,trip_advisor,['Reliability']
13789,No-Show policy needs to be amended,Be ware of SWA’s no-show policy! My connecting flight on a different airline was delayed due to bad weather on the East cost. I was unavailable to contact SW to cancel per their policy because I was literally still in the air. When I contacted them after landing I was on the phone 90+ minutes only to be told to contact another department on Monday. After paying for a new booking to complete my travel and sending the documentation that was supposed to result in either a refund or credit from the initial flight SWA denied my request. They did send me a nice-nasty email informing me of their decision and thanking me for my continued patronage…,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
13790,Comfortable flight,"This is a pretty uneventful flight from Houston to San Francisco. Service in my cabin was good as the attendant was patient and pleasant. While the flight did not have any monitor, Unitedas entertainment system is provided FOC so I was able to catch my favorite movies through my mobile devices.",United,trip_advisor,['Responsiveness']
13791,Delta does not care about you,"We bought roundtrip tickets to Greece, flight delayed coming home a little but we get to NYC and they never load our connector home. They say my flight wasn't canceled, just delayed...13hrs! They offered me $15. We just flew 11+ hrs and had to sleep in an airport chair along with everyone else on our flight. Delta is a perfect storm of grift, malfeasance and indifference. Its criminal they they are allowed to do this to people. I will swim to Europe before I ever fly with them again. Tom Harrell",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13792,Excellent service,"Having traveled to many countries with various airlines since 2016, we would like to say that we had a very good journey with AC 038. It was a directly flight with very competitive price from Melbourne to Vancouver. Excellent service!",AirCanada,trip_advisor,['Responsiveness']
13793,I like this ariline and they can be good to me,"A well run SWA flight. Excellent boarding process and we all squeezed in nicely as there were some open middle seats. Flight time went quickly and with decent service, my tomato juice was on time. The pretzels staved off total hunger. On time departure, a bit early with the arrival. I did not check a bag, so off I went.",SouthWest,trip_advisor,['Responsiveness']
13794,Can’t beat southwest,Crowded flight but inexpensive and nice crew. No extra fees. Traveled with 3 backs and didn’t have to pay extra.,SouthWest,trip_advisor,['Tangibles']
13795,Looooooooooong,"There is nothing United can do about the distance. It is a really long flight (18 hours non stop). They tried to make it better with a huge amount of movies and that is a plus. We upgraded to economy plus (for $800+ roundtrip) and not sure how much I enjoyed those extra inches. It's all psychological! They serve three meals (lunch/snack/breakfast) and if I have to rate it I will give it a 2 (yes, from 1 to 10 being 10 the highest). Not that I expect a Michelin meal but at least not frozen! Disgusting. Bring your own headphones, a good pillow, a blanket (why they insist with those paper light ones!?) and just think that the whole thing is about destination, not how you get there! Have fun!",United,trip_advisor,"['Tangibles', 'Assurance']"
13796,"Melhor empresa área - Aeronaves novas, lanche e tablet para garotada","Show URL empresa área - Aeronaves novas, lanche e tablet para garotada ótima empresa não voo de gol nem tam mais só avianca.",Avianca,trip_advisor,['Tangibles']
13797,Good airline with a major flaw,The Sunday afternoon flight from Boston to Philadelphia originates in Baltimore (where their planes are always delayed) and leaves almost 3 hours late. This Sunday the pilot was waiting with us and spoke nicely to us (over 80 year old passengers) but the two people at the JetBlue desk (CJ and Alma) were rude and defensive (i.e. why did you not tell us you are Mosaic?) My question: why is the Sunday afternoon flight always late? What happens in Baltimore? (outsourced maintenance?) and why are the staff at the help desk ALWAYS brusque and sometimes downright rude?,JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13798,"Emirates Airlines – Nice words, Irresponsible Behaviour","Had checked in on-line for an 11:50 Dubai-Athens flight on Dec 11th. My taxi arrived at 10:40 due to the unusually heavy rain that day. Run to drop off my luggage. An Emirates employee tried to call for about 5 minutes boarding, without ANY reply. Then he refused to put me on the flight. What they did wrong: •	Spend 5 minutes calling boarding, nobody replied…..then just said ‘sorry you are 2 minutes late’. •	Didn’t try to find a solution…..repeated like robots ‘we did everything we could’. •	Didn’t even offer a coffee, a ticket, a discount…instead suggested a wrong flight to go back home on same day. •	Ignored my need to be on plane……didn’t propose to travel without my luggage, even though they knew I could as I had checked in on line. •	Asked me to file a complaint…..send back a standardized blah blah reply about timings WITHOUT referring to any of my questions. Emirates Airlines people surely smile and talk nicely, but when things get serious they really don’t care about their customer, have no empathy, make mistakes and even worse pretend to care. Shiny on the outside, irresponsible on the inside.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
13799,No surprises; good service,"The plane left and arrived on time and in between I got a comfortable seat, courteous staff and service, and good entertainment options. Air Canada makes travel a pleasure rather than a stressor!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13800,Lake of social distuncing in seating,"Seat booking is totally without social distuncing after complaint to hostes only got resolved very pitty condition of women searing two men near to her, World highest ranking airlines now don't following covid 19 guidelines? May be some higher authority have to look in that",Emirates,trip_advisor,['Responsiveness']
13801,Worse airline,The worse customer service. Very rude and unprofessional employees. The baggage policy and procedures when boarding are so ridiculous.,FrontierAirlines,trip_advisor,['Responsiveness']
13802,Denver crew,The ground crew and the flight crew were excellent! Very kind and helpful. No complaints towards this crew at all.,FrontierAirlines,trip_advisor,['Assurance']
13803,CUSTOMER SERVICE IS HORRIBLE,"CUSTOMER SERVICE IS THE WORST OF ANY BUSINESS I'VE EVER DEALT WITH. MODIFYING FLIGHTS/TRIPS IS NOT POSSIBLE, AS YOU WILL SPEND HOURS ON THE PHONE WITH NO ONE ANSWERING",Allegiant,trip_advisor,['Responsiveness']
13804,I think Spirit Airline is taking advantage of the lack of airline companies in Cap-Haitien to misthreat passengers.,"With Spirit, I had the worst travel experience. They don’t show any respect to passengers. Even when they were late, there was no announcement to explain why. Inside the airplane, the flight attendants were very rude, like when one passenger asked them why we didn't take off yet, and his answer was, ""Go ask the pilot, I am not the pilot of the plane."" After paying for an expensive ticket, passengers have to buy everything, including water. Their baggage costs almost thrice that of the other companies and should weight only 40 pounds.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13805,got to destination quickly,The flight left on time and we arrived early. Everyone was friendly and happy. This is the only way to go to get to your destination. The seats were small but that was a small price to pay to get to our destination quickly. We will be using them again next year.,Allegiant,trip_advisor,['Responsiveness']
13806,Good Flight,On time. No frills but if you asked for something you would get it. Getting through customs was pretty easy. I would fly Southwest again.,SouthWest,trip_advisor,['Responsiveness']
13807,Reliable transportation,"Delta is always pretty well organized in my opinion and now they are offering lower ticket prices through their basic economy ticket. You don't select a seat at the time of purchase, but when you check-in (up to 24 hours before the flight). I was able to select the same seat at check-in, that I would normally have chosen and saved myself a substantial sum (about $125).",Delta,trip_advisor,['Reliability']
13808,Terrible Terrible Terrible,"Worst possible. By the time we got to the front of the line they sent me back to print luggage tags. ( At Detroit when coming they did that no problem, didn't even know we were to do that) By the time we got to the front again they said we were too late the plane was full. What happened to my seats I booked and paid extra for? Our flight was for 6:20 am and it ws only 5:30am, plane full,our fault. Then had to wait in another line up for hours to be told they could get me on another flight tomorrow morning at 5am, but there is another charge of around $700 because we ""missed our flight "". Never again will I fly frontier. We ended up booking a flight with delta. Delta was so awesome about everything. They put us on an earlier flight than we booked after hearing our story. No charge for our baggage. They were so compassionate! They also had someone to help you before you check in, make sure you get in the right line and help you with luggage tags etc. Frontier after 60 people missed flights all around us finally had someone come out to direct people to the right line but wouldn't help them with luggage tags, kept telling them frontier won't do it for free so figure it out. Shame on them. I will certainly never fly frontier again and will tell that to anyone and everyone that I hear is looking to book a vacation. So discussed with frontier",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
13809,Always easy,We had a quick check-in with the always helpful staff at the counter for Southwest at Buffalo airport. Quick flight to bwi and easy boarding again for the flight to Punta Cana. The attendants were helpful and nice as usual. Our return trip was just as easy. It is always a pleasure flying on Southwest.,SouthWest,trip_advisor,['Responsiveness']
13810,Broke into tears,"I went to get my Service Dogs food bowls out of my bag, along with his food. I understand them needing to check it, in which im sure they did the first time i flew TO DTW not even 2 days prior, but the first flight, THEY CLOSED THE BAG. So, as im trying to feed my SA, i grab the bag, AND THIS IS HOW IT COMES OUT! Southwest has lost their care in which how they handle their customers baggage, bc this is not the first thing they have done to my luggage. When they tested my lotions and body washes, THEY DIDNT CLOSE ANYTHING, so all of my clothes were COVERED in liquid. The sad part was all of them were in a ziplock bag, but yet again, THEY DID NOT ZIP IT UP. Im tired of their cause of product waste and lack of professionalism in their care.",SouthWest,trip_advisor,['Responsiveness']
13811,Continually excellent service all around,"Everything was perfect from checking bag,TSA,getting a forward window seat,pleasant crew,on time arrival.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
13812,Best Seats on 737-800 w/ Lap Infant,As the title says I’m flying from Austin to Cabo next week. I am flying alone with a 5 month old. What is the best seat to have easy access to changing table and to cause minimal disruption?,Southwest,reddit,['Empathy']
13813,At your own risk. I wouldn't use them.,"After cancelling my flight. which by the was took 30 minutes after they already knew they weren't going to fly. How do I know this. The flight crew sat next to me and I heard them talking. They all got up and left but it took 30 more minutes for the cancellation announcement. They sent me an e-mail that they rebooked me 2 days later. Needless to say, I booked a reputable carrier instead to get home. Trying to get a refund is a horrible nightmare. They request you do it via a chat room. after 3 1/2 hours of waiting on 2 different occasions. I gave up. That is precisely what they want. This was my first time trying this airline . Never again as they failed miserably.",SpiritAir,trip_advisor,['Responsiveness']
13814,They charge for carry on bags and everything else one can imagine - and they are not any cheaper,"You can't choose a seat for free; if you don't, the penalty is they'll stick you wherever they want; you have to pay $45 for carry-on baggage; there is no entertainment even on a 4 hour flight; the air attendant won't stop at your row and offer water unless you manage to stop her/him. Conclusion: I'll NEVER fly with this airline again.",FrontierAirlines,trip_advisor,['NA']
13815,A pleasant holiday flight,Even during the busy holiday crush we boarded on time departed a little late but arrived a little early,SouthWest,trip_advisor,['Responsiveness']
13816,Nicest People,I had a flight from Anchorage that landed in Seattle and then had a 4 hour layover until my flight to JFK would take off. I went to an inactive gate and took a nap on the chairs. The Jet Blue folks walked all the way over to find me and woke me up so that I would not miss my flight home.,JetBlue,trip_advisor,['Responsiveness']
13817,Expected much more from world class airlines.,"Purchasing ticket from Vegas to Denver from United and return ticket from Frontier, for sure were much worried regarding return flight, than about departure from Vegas. Mccaran airport itself offers quite friendly staff and good experience, but within my entire life and quite big flight experience i have never seen Airbus A321 with such a poor interior. Quality of seats were close to 0, extremely narrow and stiff seats, with very-very tight legroom. Staff during the flight was quite unnoticeable, not bad, not good.",United,trip_advisor,['Tangibles']
13818,Not a Great Experience,"Our Virgin flights from Manchester always fly to Atlanta where we pick up onward flights to our initial destination. We were to use a Delta aircraft to fly us onward to Nashville. Although it was only a short flight the plane was not great with a minimum of leg room, and no TV monitors + no trolley service. Additionally our seating seemed to be randomly selected as we were both separated.",Delta,trip_advisor,['NA']
13819,Waited on Tarmac at JFK for 4 hours before Taking Off for TPA,"Very uncomfortable seating, no leg room, all overhead storage taken, communication by pilots and staff minimal to explain 4 hour delay and why we were 26th in line for take-off. No drink service or food while waiting on tarmac for 4 hours, having pulled away from gate. One of the worst flights I've been on recently that I can recall.",JetBlue,trip_advisor,['Responsiveness']
13820,Delta Employee Maria in Winnipeg went above and beyond,"This review is for a Delta Employee named Maria in Winnipeg, I believe she may be a supervisor. On Thursday Oct 10 we were flying at 10:50 am flight from Winnipeg to Minneapolis then a 3:25 flight from Minneapolis to Dallas. We arrived at the Winnipeg Airport at 9:25 to check in for our flight to Minneapolis and was told by Maria that it was cancelled due to the pilot calling in sick and they were flying a plane in from Billings Montana and we would be leaving later but if all things fell into place we could still make our connection but if we did not she would hold 4 seats on the 5:50 pm flight. Well due to the early winter storm they could not get the gate door open and they had to send from maintenance. We new then that we would not make our 3:25 pm connection and went and saw Maria at the gate and she then booked us on the 5:50 pm connecting flight and re-routed our bags. We then boarded the flight and sat on the Tarmac for over 2 hours waiting to de-ice the plane. When the captain could not tell us how much longer we had to wait for de-icing, we new then that we would not even going to make the later 5:50 connecting flight . The flight attendant told some of us with connections to call the 1-800 number and try a re-book while we were sitting on the tarmac. We did and were told that we could only get on the 9:00 am flight the next morning. So the employee on the phone booked us on that flight and we new that we were spending the night in Minneapolis. When we arrived in Minneapolis, I turned on my phone and a text had come in from ""Maria from Delta in Winnipeg"". She knew that we would miss our connecting flight due to the de-icing fiasco and took it upon herself, while we where flying to Minneapolis, to re-book us on the 7:46 pm flight that same day. She got 2 of us on the flight and kept trying and got the other 2 on. She was glad we got her message and told us to go the the Delta Help desk in terminal C and get boarding passes. We went there and the staff were not helpful and told us just to go to the gate. Maria kept texting us to make sure that we got the boarding passes and I explained what the Delta staff in Minneapolis told us to just go to the gate. She said no to hold on until we heard from her and she would call us right back as she was no longer at the airport but at home. She called me back about 15 minutes later and confirmed that we were booked and she had our bags re-routed and told us to go to a kiosk and she walked us through obtaining our boarding passes and made sure we were on that 7:46 pm flight. We were in shock that she went above and beyond for 4 strangers to make sure that we could get to our destination. I can't thank her enough for taking the time and may I say her own personal time, at that , to help us out. In this day and age where Customer Service is non existent, Delta better take note of what a GEM they have in this employee. I will always try and fly Delta from now on just because of this experience. Thank you Maria!!",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13821,Rouge A319 seat 12B - worth $20?,"I’m 6’4” and all legs, and have a 2 hour Rouge flight soon where a seat in the first row of economy just opened up. Is it worth the $20 upgrade? Or just as cramped as the other rows?",AirCanada,reddit,['NA']
13822,Budget airline with good service,Unexpected good flight considering reputation of budget airlines. On time. Good service. Comfortable seats. Would fly them again.,FrontierAirlines,trip_advisor,"['Reliability', 'Assurance']"
13823,Jet Blue is the best to the Caribbean,Jet Blue always treats you with respect. Have been on about six flights out of JFK with them and have always been on-time or early. Great service to the Caribbean. I just wish they had MORE flights out of Newark which were DIRECT to the Caribbean..... JFK is a pest to get to from where I live.....but I strongly prefer direct flights.,JetBlue,trip_advisor,['Assurance']
13824,"They canceled my flight the day of without reschedule, so I just had to buy a whole other flight to get home.","So ridiculous. I have called and emailed several times and haven't been able to get in contact with anyone to get a refund on the flight they canceled. Really brutal ""you get what you pay for"" lesson.",Allegiant,trip_advisor,['Responsiveness']
13825,Flight cancelled/ offered voucher for U$D 630,"On February 5th, 2016 my flight was cancelled. Avianca immediately offered a voucher U$D 630, and reschedule for next day.Unfortunately, its 25th April and they are still, not making the deposit to my account.(80days). Nevertheless, I must say my flight was good and airplanes are very comfortable.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
13826,Precisa melhorar check-in no aeroporto,"O check-in em BH foi terrível. Apenas 3 atendentes. O tempo gasto foi de praticamente 1 hora. A aeronave utilizada no trajeto doméstico tanto na ida quanto na volta, o equipamento de entretenimento não funciona muito bem, trava muito. O ponto positivo é que ainda servem um lanche decente. No trajeto internacional, GRU x JFK, excelente aeronave, atendimento, serviço de bordo, equipamento de entretenimento funciona bem, porém precisa atualizar os filmes. No retorno JFK x GRU, outra fila gigante para o check-in.",Avianca,trip_advisor,['NA']
13827,Worst Customer Experience,"Unfortunately, after reading many reviews on them, it is obvious that no one at Air Canada cares about the opinion or experience their paying customers have with their service. The experience dealing with Air Canada is in my top 3 of worst customer support experiences I’d ever had and I am yet to find someone who actually cares about the way they are treating people. Air Canada employs more than 30,000 employees and flies 50 million people a year on more than 1,500 daily scheduled flights. You would expect that a company of this size and complexity of their daily operations would not roll out a new IT system before it is thoroughly tested and you can make sure that your day-to-day operations will continue uninterrupted. It is beyond my understanding of how they are running their customer support center into the oblivion offering absolutely no help to paying customers and worst of all have no interest in either fixing this or apologizing for the problems their clients encounter. To make a very long story short: On a three-leg journey, of which the last one was a one hour flight on a connection that is run by multiple Star Alliance partners every day more than a dozen times each, they rebooked me from my original flight to a flight 34 hours later. Yes, not 3 hours or 4 hours. Thirty-four hours. As pretty as Frankfurt Airport might be, I had no desire to arrive there at 6am after a whole day of traveling and spend 1.5 days in the airport to wait for the connecting flight that I booked and paid for with a connection time of 2.5h. Now, there can’t be many reasons on why such absurdity would take place to start with as there are literally and easily more than 20 flights a day available for this route, the interesting part was that the original flight I booked has never been changed at all. It was never re-booked or cancelled and I enjoyed sitting in Frankfurt seeing this flight board and take off that I was supposed to be on. The SAS Customer Support (as this was a codesharing flight with SAS), confirmed to me the day before the original departure that nothing has ever changed in this flight and that they have no idea on why Air Canada would possibly have rebooked us to such a ridiculous connection. At this point of time, it should be noted, that I was on vacation in the Caribbean and the last of the things I wanted to think about was how I was supposed to get home, so I tried to get a hold of Air Canada (since I booked with them and it was them to re-book me, they were the only ones who could do anything about it). Oh well, “waiting time AT LEAST one hour” …. “currently unable to connect you to one of our agents” …. “call again closer to your departure time” … . It was impossible to talk to anyone, so their website suggested pinging them via Facebook Messenger. Fine, I am still waiting for them to acknowledge the messages I sent to them. So trying at the airport in Nassau was of course pointless, we were asked to “go to the gate in Toronto, the gate agent will be able to help you and re-book you”. We had 1.5h to change international flights, which in itself takes one hour, but ok. Gate Agent of course could not help us and told us to talk to customer center. Luckily our flight was delayed anyways, because we spend an hour at customer center explaining our situation (being faced with expressions of disbelief) and then trying to SOLVE the problem (impossible). The flight that I originally booked (again, the one that never got changed to start with), was still available and I showed them on my phone that I could just go ahead and BOOK this flight, but Air Canada was unable (!) to find this flight, arguing that “it was cancelled”. After a nightmare of talking to CS (3 people available, one being helpful and at least having found somewhat of a solution in the end for us, while their manager preferred texting on her phone instead of helping even when asked directly by her colleague to call up someone who could look into the system). In the end we left Toronto to Frankfurt with a new flight that wasn’t 34h later but at least only 3h later (because they never managed to find the flight again…). Now, the whole odyssee did partially ruin the last days of my vacation, it cost me a bunch of money for international calling and it let me arrive more than 3h later at my final destination. So I emailed their complaint center to at least get reimbursed for the costs I incurred because of their inability. After 2 weeks I did receive an answer. An automized template saying that rebookings sometimes are necessary due to flight changes and then they will always re-book to the next available flight or give full refund, but oh-well OUT OF GOODWILL I would receive 25% on their base fare next time I travel with them. I would have been laughing at the ridiculousness of this email, as nothing of this either applied to the case described to them nor made any sense as it was obviously false and just another template someone sent…. So I emailed them back asking to re-evaluate their email and actually read my complaint and THEN give me an answer. They did that today – “As much as we might like to, there is a limit to how far we can reasonably extend our compensation. The goodwill you have already received reflects our best offer in this situation. We won’t be providing you with any further feedback on this topic but we assure you that we will continue to work hard to show you a better Air Canada.” They not only are incapable of dealing with customers, the plainly refuse to. I asked for a situation specific feedback and answer and was told they will not handle my case. Never before have I been a paying customer receiving such bad treatment, and would have never expected this from a global company that obviously is incapable and unwilling to treat their customers with respect.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13828,Comfortable flight,Great cabin service. Individual screens to watch tv/movie/listen to music. Inside cabin was clean. Flight attendants were friendly and attentive.,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
13829,A Wonderful Experience,"I was pleasantly surprised at the level of service of this ""low-cost, no-frills"" airline. The service was awesome, very friendly attendants, very smooth ride. My only complaint was the non-assigned seat, cattle-herding style boarding process which results in you being separated from your family and children. Otherwise its value for money as it is very very cheap to fly this airline.",SouthWest,trip_advisor,['NA']
13830,Cheap Weekend Getaway,"We booked a quick and cheap flight on Allegiant to Sanford-Orlando. You do have to pay for EVERYTHING on this airline (carry ons, to pick your seat and even in-flight water). To cut on costs we STUFFED our personal bags with a weekend full of items. Since the price was cheap, I didn’t know what to expect with the flight. I was surprised that the flight was very smooth (great pilots), the attendants were very polite and NONSTOP which was a plus. For a quick 1-3 day trip (maybe even 4) I would totally recommend this airline for the cost. For a longer trip 4+ days, I’d go with a bigger airline as it will probably cost the same or more after baggage fees.",Allegiant,trip_advisor,['Responsiveness']
13831,Was great flight and great price,Never flew them before and had to get from LA to NY. Needed early morning flight out of LA so not get to NY late late. Plane left on time at 8am PST and got to NY on time at 5pm local time. Was great! Bring own headphones though or can buy for $5 to keep for future flights. Will use them again - price was 1/2 of others for that flight and crew and plane were great!,JetBlue,trip_advisor,['Responsiveness']
13832,Worse experience ever!!!,Our plane wasn't that late for Jamaica but we were on the landing trip for almost an hour in Orlando due to a cargo or something being at our at gate. After finally leaving the plane we had to go through custom and TSA before heading to my next flight. It so happens that another family and I missed our flight to Kanas City. Having a friend calling spirit was just horrible as one manager stated that she is waisting her time waiting on the information. Being hang up on on two different occasions was icing on the cake for me. Spirit Customer service at the Orlando Airport stated that I have to spend the night plus the whole day (9:45pm the next day) at the Airport and there is nothing they can do. I had to get a hotel for the night because there was no accommodations at the Airport. This resulted in me missing an entire day of event paid for and spending extra for a hotel. .,SpiritAir,trip_advisor,['Responsiveness']
13833,terrible,"Terrible. Heathrow shut down. Air canada kept changing the status of the flight. Rebooked my flight for 2 days later. Didn’t offer hotel stays. I guess they expected me to sleep at the airport for 2 days. Phone person couldn’t help. It took 6 hours to get through to them. Call kept getting dropped. I also had a surgery booked for the day I was returning, no help. Absolutely hate air canada and will not fly again with them. They notified cancellation of our flight at 5pm at the end of the business day when it’s impossible to get through. Wonderful timing.",AirCanada,trip_advisor,['Responsiveness']
13834,Emirates to Dubai,"The flight was seven and a half hours and I was not looking forward to it but the entertainment system onboard the Emirates flight made the time fly by. My wife managed to take in 3 films whilst I spent the time listening to music from various artists including Bowie, Supertramp, Eagles, 10ÇC and Queen. The cabin crew were attentive to our needs and kept us feed and watered throughout the flight.. Would recommend Emirates to anyone.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13835,Cancellation of flight,Thanks to Air Canada I had to sleep at the airport after they notified me that my flight was canceled 4 hours before a flight. I had checked it early. to top it off an agent in the airport called all those who were going to POS to gather at one place and directed us where to go for help. I thought it was a good thing! It turned into chaos after 6 other agents kept spinning us top in mud like fools. They couldn't do anything than to refund us in 3 days or put us on the next flight which was THE LATE FLIGHT the following day. So I had to sleep at the airport cuz I wasn't financially capable of booking a hotel. I am disappointed in the level of service that we received.,AirCanada,trip_advisor,['Responsiveness']
13836,Stranded with little to no help,On my way home for Christmas with my boyfriend and our flights got canceled due to weather but there was no way to contact help. The email that the live chat sent me was an invalid email and there is no phone number to get help. Have been in the airport for 6 hours and have had only one person actually help us,FrontierAirlines,trip_advisor,['Responsiveness']
13837,We want to give you a Zero but that’s not possible so we give you a 1…,"Our flight to Cancun was okay despite the state of the plane. The way back was a total mess. First the plane was late so it made us miss our connection in Montreal, without any compensation for waisting our time (5.5 hour). While waiting these long hours, we checked our emails and saw that we received an email about the change of flights literally 1 minute before boarding from Cancun… who looks at their emails and is connected 1 minute before departing ??? Thankfully, the second company was AirFrance (10/10)with a stop in Paris, so we thought we were done with this awful airline, but SURPRISE, they managed to forget one of our luggage in Montreal! We don’t recommend AirCanada. If you can avoid it, please do.",AirCanada,trip_advisor,['Responsiveness']
13838,I'd rather walk,"Delays, delays, and more delays, then cancellations, then horrible customer service. Uncomfortable seats, they charge you for everything, even coffee!!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
13839,Love the Emirate's Super Jumbo A380,"The aircraft is the best part of Emirates. This is more spacious than others I have used. Service was good. Food quality needs to be improved back. Also on this flight, the crew did not serve drinks between meals, like they do other times. The main complain I have is with the ground crew at gate, when we board plane from Dubai to other countries (not USA). They literraly harrased us with carry on luggage. We were four passengers, but only two were allowed saying the plane is full. But they do that every single time. It is their habit.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13840,No respect for active military,"My son is an active Marine, I purchased tickets for him to attend my father’s funeral, and spirit harassed him about their “ free bags” for military personnel at every turn! My son waited in line at “agent assist” for 45 minutes to show his military ID, they checked his bags and we thought that was it. At the TSA line, two spirit workers stopped him because he had a carry on (free for military) and made him flash his military ID in front of the whole airport! Spirit claims to support the military and offers free bags (two checked & one carry on vs other airlines w/ 5 free checked bags…) but they make it so difficult for military to use their “free” service and put our service members at risk over a $35 carry on bag. My son shouldn’t have to announce his occupation to a busy airport & possibly put a target on his back because the airline employees have no discretion. Spirit claims they love military service members, but they are lying; they love charging for bags & love being the worse airline for customer service!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13841,Extremely disappointed with my first Air Canada experience,"I say Business Class but to say we had to fight tooth and nail to get the seats we paid for is an understatement. I have no problem with storms, Covid or delays but an Organisational Psychologist would have a field day with the carry on of the staff, ignorant, rude, the most passive aggressive people (and that's with each other as well as the customer) we've ever met. They were consumed by the fear that they were busy but possibly others were not and insisted on coming out from the desk to tell us this as we queued. Our business class seats were changed to economy and they insisted ""there are none on this plane miss""...... but eh when we got on there were already people there so we had to go back to boarding and argue and argue and argue with them. Appalling - whoever is in charge is clearly checking out or needs secret shoppers to go in and observe the appalling carry on. Wouldn't recommend them they are all so busy interfering in each other's roles that no one has any idea how to manage their own nor can they appear to make a decision but they all want to know just to make sure they aren't being over worked.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13842,Good Prices and Good Service,This trip was a pleasant experience. The snacks and service were great. Jet Blue is my airline of choice!,JetBlue,trip_advisor,['Responsiveness']
13843,"Terrible, Never Again ","This was my first time flying with Frontier and let me just say, Don’t do it! Don’t ever book with this airline. Terrible service, I get flights get delayed but to be completely boarded and then sit there for an hour waiting for them for take off. Ridiculous! It’s bad enough they don’t offer wifi, and have the most uncomfortable seats and slowest pilots. Do yourself a favor and pay the extra for American or United.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
13844,Great flight with professional crew in the cockpit!!,The return flight was really bumpy due to turbulence but the captain's calm voice as he asked the cabin crew to take their seats was reassuring. The loyalty program is amazing; i was awarded 03 checked in bags free; awesome!,Emirates,trip_advisor,['Assurance']
13845,Great Airline,No charge for checked bag. Polite attendants male and female. Clean aircraft. Received a blanket and pillow,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13846,Elogio,"Quero elogiar e agradece a equipe Avianca Lima/Peru, em especial ao funcionário Andres Cabrera pela eficiência e boa vontade em nos ajudar com uma intercorrência que houve com nossos bilhetes de passagem. Foi incrível ver à resolutividade, empatia e simpatia dele e do restante da equipe! Nosso muito obrigado!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
13847,Never trust an airline that ignores basic maintenance,"We were flying from Seattle to New York (JFK), then to Santiago, DR, and then a week later returning through JFK again. We purchased the ""even more space"" seat level. On the flight from Seattle to New York, all three of the seatback screens in our row were failing. Aisle seat- screen randomly jumped channels; middle seat- screen dead; window seat- screen was stuck on home. Tried to report the problem so it could be fixed for future passengers but flight attendant expressed an ""I could care less"" attitude. On the return flight from New York to Seattle, my middle seat recline button wouldn't work (but did for aisle and window). That was frustrating given that we paid for the premium seating. And my touch screen didn't work, but I could navigate with the arm rest control so it wasn't a total loss. These are minor issues for an individual, but it certainly makes me wonder how they are maintaining critical flight control components if they don't care about the basic interior functions of the plane.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13848,Poor staffing and incompetent. Helped to translate and almost got kicked out of our flight.,"My wife and were hoping to take 7 day honeymoon vacation to Ecuador. We were departing from Westchester, NY to Quito, Ecuador with Connection at Fort Loderdale. We were informed right at boarding time that our flight was delayed. We stayed calmed and at peace at first since this sort of things happen. The staff told us that the plane had to turn around due to bad weather, and could not land. After 2 hours they told us that the plane was at JFK and it was refueling. Anyway, we were missing our connecting flight so we asked to connect us to the next flight available. One of the ladies, told us that we have to cancel our flight and take it the next day and go back home. We wanted to fly that night on the delayed flight, stay on a hotel and take the next one. We told them that we will pay for our hotel since we understood that airlines are not held responsible for delays if its due to weather related items. We tried and tried compromising with this lady, but she kept telling us NO. Meanwhile her coworker was doing the exact thing I was proposing for another client. Anyway, I did get a little heated, out of frustration since she was not trying to help. I left her and went to another crew member, unfortunately due to the other employee lack of professionalism and care the flights for the next day were all taken. That other crew member did help us book our connecting flight but was going to depart in 2 days. I helped the jetblue crew translate some of the non english speakers as what was available and helped them help the passenger who neede rebooking. There was this olderly man who came to visit his son, he did not speak english, and asked me to help him figuring out his rebooking. Well, the plane arrived around 6:30, and boarding started. All the members went to assist the arriving crew and the elder person was not helped. Only the lady who I initially had issues was left scanning the tickets for the passengers. I reminded her that the elderly man needed help and if she needed a spanish speaking person I was there. Well, the last people in line were my wife and I, and we asked her if she could reasure us that he was going to be helped, I turned around and look at this poor man, in the brink of tears not knowing what to do, and asking me not to leave. I asked her again, if she could reasure me and hik that he will be helped before I get on the plane. She responded with the following ""at this point worry about yourself"" in a very nasty tone and with little regards for the passengers. I told her again, that he is worried and scared, I asked her to tell me something so I can tell this man. She then closed the doors and my wife started crying. Thankfully a police officer saw the whole thing and came to us, then the manager, and then the manager open the door to us and assured him and I that she will help him. It was an awful experience, for trying to help someone in need. I asked for a statement of delay for the flight and they said it was due to ""late arrival of equipment"". Thei statement did not had anything related to weather, they were bond to pay for a hotel and transportation for us, but made a bunch of people pay for their hotel and transportation once at Fort Lauderdale. I highly recommend to get travel insurance and if delayed asked for a statement of Delay.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13849,We love allegiant,"We have flown with allegiant to New York, FL, Las Vegas and now to California and we like it. We only had one delay in the times we have used them. On this last flight they had a medical emergency and it was handle with class .",Allegiant,trip_advisor,['Responsiveness']
13850,Do not use Air Canada!,"Took business class for more comfort. The plane is old. No wifi, no screen, no entertainment. It was just awful and a waste of money. On the return from Toronto to RDU, used Maple Leaf Lounge before flight back and that was as some reviews said, nasty. Food was awful. They made soup that was burnt and you could smell the elite burnt smell throughout whole lounge. Pieces of burnt soup in the soup. Other food was tasteless and cold. Dishes were not removed after use. The entire experience was awful. The only pleasant thing about the journey was using United Club at RDU which was lovely. (Booked with United) Shame on Air Canada!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13851,ITALY,"Delta, 80% of the time, has there act together. Which, in my opinion, is a higher score than most. Their sister airline (Alitalia) does not even come close to Delta.",Delta,trip_advisor,['NA']
13852,Baggage customer service,"Had to pick up my bag the following day as it didn’t make it to the baggage claim the night we landed. Waited several hours for someone to show up to release my bag. There were at least 15 people in the same situation. There was no number to call, no one at the desk and no one at the kiosk. When I found a frontier office which had multiple staff, they were rude and said they were off the clock, and I and the line of people waiting would have to wait another hour before anyone could give us service. I will never fly this airline again and would discourage anyone else with this horrible customer service.",FrontierAirlines,trip_advisor,['Responsiveness']
13853,These are underrated,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['Responsiveness']
13854,Another reason United is terrible,"Got to Sarasota airport at 7:30 am for a flight that boards at 9:05 am only to find a dozen people waiting for United staff to show up. Turns out they don’t open the counter till 8 am so no one is able to check bags, deal with tickets etc. Really???? Aren’t airlines always encouraging us to get to airport early. A disgrace!",United,trip_advisor,['Responsiveness']
13855,What has happened to Emirates? ,"What has happened to Emirates? We have flown with them many times but recently incredibly disappointed with their service. We booked seats upstairs ( couple seats) prior to flying, had no email to say seats not available as aircraft changed only knew this when checking in. Of course we can be refunded but that’s not the point. Both flights to Dubai and back service on board really poor. I felt dehydrated on both as drinks were only served once. Went to find a cabin crew member for water but they were never available. Overall very disappointed!!!",Emirates,trip_advisor,['Responsiveness']
13856,My first and last flight with Spirit Airlines,"This was my first time flying Spirit Airlines and it will be my last. My friend flies Spirit and enjoys the low rates so I went along to give Spirit a try. Where do I begin? My friend and I arrived at the airport 2 hours early for our Florida trip. Our flight was scheduled to leave at 3:05 p.m. We received 4 texts from Spirit Airlines regarding delays. the flight ended up leaving at 6:00 p.m. once you got on the plane they offered snacks at a charge. They shouldn’t have charged anyone for snacks or drinks for being 3 hours. They could’ve offered chips/ peanuts and at least a water without extra charge. They offered a $ 50 voucher via email that you have use within 2 months. Why would I want to fly with them again? They can keep their $50 voucher. Luckily I had the right size personal bag. ( Free of charge) A purse, or small bag counts as an extra bag, they nickel and time you for everything from the bags, to the snacks. I used my “ personal” 18x14x8 approved Spirit bag. I had to put ever in that one bag, including hints from my purse. If you do not check ahead to see what is approved by the airline you will be in for an unpleasant extra financial surprise. Some people had to pay extra at the counter. The stewardess barely spoke. As customers entered the airplane the stewardess were talking to each other. They did speak after you greeted them. ( on other airlines, I was immediately greeted with a “Welcome” etc with a smile. The pilot did greet the customers over the intercom and provided updates throughout the flight. Spirit may appear inexpensive initially but by the time they charge for everything, you do better flying a more reliable airline. On my next trip I will continue to fly on Delta, America, United etc.",SpiritAir,trip_advisor,['Responsiveness']
13857,Refund,I been trying to get a refund to my bank account and allegiant is not giving me a refund for full amount to my bank account they are saying that they can't do that. I am not happy with allegiant at all about this.,Allegiant,trip_advisor,['Responsiveness']
13858,As good as any discount airline,"For a discount airline, Allegiant is as good as anyone. We waited longer that usual to book tickets. A round trip for 2 from Indy to St Pete and back cost us under $300. The next cheapest airline was over $1200!!!",Allegiant,trip_advisor,['Responsiveness']
13859,Birthday trip,"Had great experience with spirit, the staff were really nice and funny. The pilot were great. I didn't feel a thing when he landed. I had traveled with spirits before and had never had that blood pressure drop feeling when they landed.",SpiritAir,trip_advisor,['Assurance']
13860,Great flight,"First time flying Allegiant, the flight itself was great with no delays both ways. Staff was excellent and booking was easy. The only reason I didn't give 5 stars is because I feel like after you book, they begin to nickel and dime you for things (Such as printing boarding pass) but I guess you can't complain because it is so cheap. Would definitely fly again.",Allegiant,trip_advisor,['Tangibles']
13861,Emirates fly now pay later perk,"Does anyone ever had the emirates airlines fly now pay later option working properly for their UAE credit cards?!? It's been the second time I use it and both times DIB never registered it properly with the 3 months installment at 0%!!! It has been, both times, countless phone calls, explanations, screenshots to both companies to have : A semi solution from DIB the first time for an EPP of 6 months 0%. Emirates never properly did something about it. No solution so far for the second time after 5 calls and 6 emails. Emirates sent back a automated email saying it will answer the complaint within 30 days?!?! And DIB is making rounds and rounds doing nothing. Any feedback from someone?",Emirates,reddit,['Responsiveness']
13862,Efficient boarding process,"The boarding process started about an hour prior to departure and was efficiently managed. The aircraft was very clean, albeit a bit noisy. I wanted to buy a coffee, but unfortunately, the service commenced only a few minutes before landing in Panama City, leaving me unable to do so.",Avianca,trip_advisor,['NA']
13863,When the world revolves around you.,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
13864,United is Awful!,"OMG the employees on this airline are the worst! They are rude, hard to find and when you need help they act as if it is a bother to help!! For a long flight there is nothing to do except stare at the seat in front of you. No movie/music service UNLESS you have your own device. Makes for. very boring long flight.",United,trip_advisor,['Responsiveness']
13865,A Good First Experience with jetBlue,"I'm 6'4"", and I was pleasantly surprised that my knees weren't smooshed into the seat in front of me during my flights.",JetBlue,trip_advisor,['Tangibles']
13866,Top Class,"Avianca is a top class airline. Plane is clean and not cramped. Staff very polite. Very good food, snack, and drinks. Pillow and blanket always offered. Each seat has its own in-flight entertainment to choose from. Duty free mag available and decent prices. Have not had a bad experience using this airline, ever.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13867,"No frills, no issues","I fly Allegiant several times a year and have been lucky I guess because I hear other stories of delayed flights and problems, but I have not experienced that with Allegiant. My flights are either on time or early. Smooth flights, easy check in. I do prepay my seat and for earlier boarding. The only negative I have to say is the 40 lb bag limit. I don't really understand what they think they accomplish by dropping the bag limit 10 lbs from other airlines. It just causes people to haul that much more inside the cabin and then you wait while they all try to figure out where to put everything. Other than that I have been pleased. I like it more for the direct flights to where I'm going.",Allegiant,trip_advisor,['Responsiveness']
13868,prevented from boarding flight,"We had confirmed tickets for our flight from Las Vegas and we were prevented for boarding our flight because it was sold out and they gave our seats to some higher status customer. We had to spend and extra night in Vegas, and DID NOT get any hotel vouchers or anything. The next day we had to spend half the day at the airport trying to get on full flights on standby. HORRIBLE experience. Beware.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
13869,My Wife's Flight,"This is a great airline. My Wife enjoyed the trip, the staff was very friendly, and the flight was very timely.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
13870,"Allegiant Air, good value, no frills, know this going in.","For us working class people, flying is no longer enjoyable, I don't care what airline you are on. If you sit in economy I'm prepared for ""no service"" at all no matter which airline. What matters to me. Clean Arrive on time Depart on time Board airplane in a proper manner and de-plane quickly. Other than those, I don't go in expecting much. Allegiant meet on this criteria for me. Ive flown many times with them. I take on my own drinks, food and take IPAD for movies. Go in knowing the seats ARE CHEAPER, do not recline, and are smaller. If you go in knowing this and that you are aren't getting any type of on plane service or ""experience"" youll be fine. My flights are nonstop and get me there safely and on time. As with most airlines now adays all you can ask. I hope anyone who flies Allegiant has the same experience I do. You can email me any questions.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
13871,On time every time.,Both flights were on time. Attendants were pleasant and helpful. The seating was cramped and uncomfortable.,Delta,trip_advisor,['Tangibles']
13872,Flight Canceled from Delta - yelled at by Manager for Delta at YUL.,Our flight from Montreal to Orlando was canceled due to weather delay. Delta rebooked us with Air Canada for 2 days later. Very inconvenient. Went to Air Canada Desk and they were super helpful in trying to get us a flight same day but Delta would not allow Air Canada to rebook our flight! Asked for a manager who works for Delta and the manager started yelling at me because I politely was expressing how inconvenient and unprofessional that the delay was. The manager for Delta working and YUL on 6/26 at 5pm should not be working for Delta or any airline for that matter. And Delta will not cover any expense for delays no matter what. DO NOT FLY DELTA!!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13873,Overall Good Experience,Flew round trip to South Carolina and back after a two week visit. Delta flights were all on time except for one which was not due to any Delta issue but a destination was fogged in. Had a one hour delay. We still made our connection with an hour to spare. All our flights landed on time or up to a half hour early with that one exception. Overall a very good experience.,Delta,trip_advisor,['Reliability']
13874,Pay extra for leg space,"Paying extra for leg space, only to find out the spesific aircraft does not have that particular seat. Emirates dont want to refund us even though Emirates did not follow up whether the specification of that aircraft allows for that particular seat",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
13875,Matt,"Joharra, Allyah, and William (from Nashville) were the best flight crew I ever experienced. Can’t recommend them enough",Allegiant,trip_advisor,['Responsiveness']
13876,terrible,"Terrible airline! They are bad , rude and stupid. Do you self a favor and don’t ever fly with them. They always over book the flight",FrontierAirlines,trip_advisor,['Assurance']
13877,I'd give them a try again!,"We flew round trip for a last minute family gathering. We chose this airline specifically because it was the only one we could get that was a non stop at a decent hour flying the closest to our destination. We had an hour delay leaving Punta Gorda due to a mechanical issue, but it didn't bother us because I was happy that the problem was being taken care of. Flying home, our flight was on time and there were no issues.",Allegiant,trip_advisor,['Reliability']
13878,A Traveler's Perspective - Southwest Airlines,"I have flown from San Antonio to BWI airport on Southwest Airlines, six times in the past two years. I am happy to say I have never had a problem with any of my flights, coming or going. I've been lucky. I rent a car and drive to DC or Quantico VA, or wherever I'm visiting near there. Flying into to Dulles or Reagan on Southwest are also options, but they don't have direct flights. SA to BWI is a direct non-stop flight. So next time you're traveling to the east, try this option.",SouthWest,trip_advisor,['NA']
13879,Flying away,We took this flight to Denver on our way to a national parks tour. We visited with family and we’re very happy with our flight out to Denver. The flight left on time the staff was friendly and accommodating and we arrived even a few minutes early our baggage came out quickly and we were on our way to enjoy our vacation. We love Southwest and have no problem with the find your own seat policy. We especially like the no fee for baggage on Southwest,SouthWest,trip_advisor,['Responsiveness']
13880,Horrible Experience - Spent way too much time on the phone with them not wanting to fix their errors,"12/4 flight B61574 and 12/5 flight B62117. So many issues with JetBlue Vacations. First they booked me into the room a day early and claimed to have contacted the hotel to fix it. Never got refunded for the extra night that we weren't able to stay there as we were on the plane flying to the location. Customer service crewmembers are friendly, but not helpful. There is no accountability on behalf of this company.",JetBlue,trip_advisor,['Responsiveness']
13881,Never again,For a nation renowned for politeness the staff on board were more functional than welcoming or helpful. The plane was old and felt dirty. All we wanted was a hot tea but had to go show them how to achieve this at one point. Sorry will not book again,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13882,Wish all airlines were like SWA!!,I love this airline! I've never had a bad experience with them and this flight was no exception! It's a quick flight from BNA 2 MSY and the flight attendants are always friendly!! Thanks SWA for always being consistently great!,SouthWest,trip_advisor,['Assurance']
13883,HORRIBLE HORRIBLE,Absolutely horrible. I had my flight booked for a month and two days before my flight they bumped me. I had everything set and ready for my destination and now I CANNOT FLY THERE. Every single other airline was over my budget. FRONTIER IS THE ABSOLUTE WORST. Never ever ever booking with them again.,FrontierAirlines,trip_advisor,['Responsiveness']
13884,Very good short flight Miami to Orlando,"Very clean plane for our short trip and on time. Staff Efficient and helpful. Liked that they enforced the assigned seating and safety. Note there is a charge for everything with this airline as with most discount airlines.(bags, checked or carryon, seat choice, preferential boarding, ) so double check your total before check out when booking.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
13885,Early Birds BEWARE ,"The purpose of me buying early bird check-ins, is to ensure that at least my wife and two kids can sit together. I try to sit in a row across, behind or in front. But I will pay extra to have them together. Well, early bird doesn't guarantee that! After paying for this, we were still in boarding group B. Which meant that 90% of the plane was filled before we could board due to sooooo many people being allowed to board after group A, but before group B...for various reasons. Southwest will gladly take your money for a service that has ZERO advantage at times, like in this case.",SouthWest,trip_advisor,['Assurance']
13886,Overall great experience.,"I have never used Allegiant before but this was the only normal hours airline available to Plattsburgh. I was very nervous.The most important thing for me the flight to be smooth and safe for me and my family.Checking with mobile application was amazingly easy,fun and fast.Both flights were so smooth I even didn't feel when the plane took off.AMAZING PILOTS!!! We didn't feel any turbulence.Both flights were great, great. Just the checking bags and seats was frustrating,nothing good to eat or drink, so get something before that.Also there is nothing around Plattsburg airport if you are coming from Montreal.Again get something beforehand. Overall will fly again if going to Montreal.The price was exactly 60% less than other airlines so we used this discount for better things.",Allegiant,trip_advisor,['Responsiveness']
13887,Long flight,"While I generally am very satisfied with Southwest airlines this flight did not quite meet my expectations. It was a long flight - almost 4 hours - and there were only two working bathrooms. In addition to that one of the flight attendants was acting like a gestapo and making everyone go to the rear of the plane and not use the bathroom in the front of the plane. So we had to stand there in the kitchen where the other flight attendants were working to wait for the only working bathroom to become available. Needless to say, it was not in good shape. The trash was overflowing and the floor was wet. Not a great experience.",SouthWest,trip_advisor,['Responsiveness']
13888,Flight to Melbourne,"Excellent all the way, check in and flight, with excellent food and wines. The whole experience was relaxed and friendly",Emirates,trip_advisor,['NA']
13889,Crappy company and service,"Really bad service. Dirty, uncomfortable seats. Not worth the price of a ticket. Company needs to shut down immediately. Nuff said.",United,trip_advisor,"['Tangibles', 'Assurance']"
13890,Worst company ever,The worst company in the world Cancel flights without updating Do not give service and help Not recommended at all,Emirates,trip_advisor,['Responsiveness']
13891,Does anyone know why JetBlue imposes such insane carrier fees on flights to London?,"Trying to book flights to London and on top of the UK taxes, JetBlue themselves is charging over $400 ""Carrier Imposed Fee"" per ticket. I would be paying over $800 JUST in carrier fees, not including fare or taxes or other fees. Is this just a thing that they do or is there a reason other than apparently insane greed?",JetBlue,reddit,['NA']
13892,Cheap is really not the CHEAPEST,"Sometimes saving $50-100 is not worth it!!! Unless you literally have nothing with you and its a short flight. Look at my photos comparing Sun Country (one of the best airlines) to Frontiers free personal item size. First of all, you think you're saving but you're really not when everything adds up. Sun Country personal size bag is my traveling bag so I save on luggage fees. Seats are free and when I'm traveling with family we always get seats together!!! Sun Country and Delta, you can't go wrong!!",FrontierAirlines,trip_advisor,['Responsiveness']
13893,Worst airline!,Hurricane cause me to cancel my flight and I was reassured by the frontier staff at the airport I had nothing to worry about. After calling back my refund was denied because the airport staff filled out the paper work incorrectly. Thanks a lot frontier! So now I did not take a flight and have to pay for it! Never again!,FrontierAirlines,trip_advisor,['Responsiveness']
13894,Terrible airline,"I am never one to write a review, but honestly, I can't stand Air Canada anymore. I am a frequent flier between Baltimore and Toronto. There is one flight that costs over $400 with advanced booking, and can sore to over $800 for an HOUR flight! You would think that for this, they would at least ensure that the flight flew smoothly. Well, you'd be wrong. Literally, every time I take this flight, it is delayed time and time again. Without fail, every time it's delayed for several hours, even sometimes being canceled altogether after having everyone wait in the airport for hours. In fact, the last time my flight was canceled, they made me fly out of DCA, over an hour and a half drive away, wouldn't cover the cost of traveling there, and wouldn't compensate me for the difference it ticket price. The DCA flight goes for a good $200 cheaper, but I chose the BWI flight due to the cost of traveling there. That flight was canceled for weather reasons... except the DC flight left for Toronto that night, and the weather was totally clear all the way through from Baltimore to Toronto. They used the weather as an excuse so that they would not have to compensate us for the changes. Do not use Air Canada if possible. They are also the only airline that is legitimately militant about carry-on luggage, measuring every single bag. Awful airline, avoid, avoid, avoid....",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
13895,I’ll walk before booking frontier again,"Absolutely terrible experience. Count on the price being double what they advertise, they literally don’t have a number for support so you’ll be flying blind when you need help, and the only airline still holding customers hostage in tickets. Just google the CEO and you’ll see how he wants to make profits but increasing fees.",FrontierAirlines,trip_advisor,['Responsiveness']
13896,One Person can make a difference,"I just wanted to thank a Delta employee at DTW. Her name is Susan. I use to be a frequent flyer many years ago. Susan seen an older couple confused and decided to shephard us through the kiask(check bag etc and ushered us through security, This allowed us to stay on schedule and catch our flight on our trip to HA via SEA on 10/19/21 in the evening. That three mins made me feel like a FF again and relieved us of alot of anxiety. We talked about that kind act throughout our vaction. We wanted to publicly say thank you one more time and God Bless you.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
13897,Terrific Flight,Terrific service. Flight attendants were very friendly and willing to assist in any way. They were always smiling.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
13898,Convenient and Affordable,"We fly to our condo in Pompano and back to Asheville NC. 4 times a year. Ever since Allegiant has been available we choose them. For $5 extra, priority boarding can be chosen, which helps with check in as well as boarding, as my husband has limited mobility. Even though this is an economy airline, the personnel are fun, friendly and helpful. The fares are amazing, and be aware practically everything is extra cost, bags, seat assignments, snacks etc. You can choose what extras you need on a per flight basis, and I like that. We don’t carry bags so this is no problem, they allow one small bag free that will fit under seat. It is a pet friendly airline, we don’t travel with our pets yet as our trips are short, but we have noted that many passengers do. I have to mention all pets we have seen were well behaved and quiet, but just be aware of this. Our flights have been mostly clean and on time, with a few exceptions. Weather problems are not the airline’s fault but mechanical issues are. It’s my understanding that the entire fleet will be upgraded by the end of 2018, and we have noticed the planes are newer. New destinations are also being added so check regularly. I already have tickets for our next flight!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
13899,An eyecatching upgrade,Jetblue has upgraded its cabin. The new color scheme is pleasing. The leg space is still good. The new seats look and feel good. The seatback touchscreen TVs are large and of high resolution. The USB charging port is a nice addition. The maps have improved though the middle eastern airlines still outrank Jetblue. There are headrests which can fold multiway. And new seat back pockets with separate compartments Jetblue should consider providing a hot meal for flights longer than four hours. Also the airfare to the Caribbean is disproportionately high and should be relooked. But the cabin upgrade make for a pleasant flying experience.,JetBlue,trip_advisor,['Tangibles']
13900,Poor Quality Service,"The flight was supposed to leave at 9:30, so we commenced boarding about an hour before. At 9:30, we realized we were not getting ready to take off. It was a packed flight, which I was not expecting either. Considering there is a pandemic, I thought there would have been at least one space between each passenger. To me, this is an unwritten rule of travel considering the potential ramifications during this time. However, it seems to me that money is valued over human life. I would have gladly paid more to ensure that I had some distance between myself and the other passengers who were coming from all different walks of life. That aside, we were sitting on the tarmac without any knowledge of what was going on. I think after an hour, they informed us that they were unable to find some passengers and so their bags had to be removed. Therefore, the reason we were waiting was to give them the opportunity to unload and reload all the bags. I can understand that. My issue is that we were not informed until long after. We eventually left at 11:30. I usually do not fly with Air Canada; however, WestJet no longer flies from my destination. I was extremely disappointed with my overall experience on this leg of my journey.",AirCanada,trip_advisor,['Responsiveness']
13901,Trash company ,"I went to Miami on the way with American airlines, I only took hand luggage and I wasn't charged and they even offered to check one of them at no cost, on the way back I came with this trash spirits company, I made a connection in Nashvile, they made me pay for my bags twice, It's more expensive than the ticket, what do you mean by charging me for baggage on a connection, I'm pure hate, I feel robbed",SpiritAir,trip_advisor,['Responsiveness']
13902,Cheap price for a reason!,"Had a 2 hour NON stop flight is the only reason I booked and about 8 hours later got my bags and FINALLY headed out of Airport. (delayed flight, gate not ready on landing 45 mins) waited on bags 2 ours LITERALLY at airport, paid for the VERY first seats (not as good as the very LAST BACK seat on Delta flight, Fees after fees after fees and then after more fees. Cheap price for a reason!!!!!",FrontierAirlines,trip_advisor,['NA']
13903,Terrible Airline,Definitely the worst airline I’ve flown. They put the wrong flight time on my itinerary TWICE and so I get to the airport five and half hours before my flight. The staff were also very rude and were not helpful while trying to figure everything out.,United,trip_advisor,['Responsiveness']
13904,greyhound of the skies,"worst airline out there. The agents at the gate must be on commission, If your bag can go inside the carry on form it fits. We had to pay because she didn't approve of a soft sided bag being pushed inside the metal form. $!00 bucks, and there was plenty of room under the seat. What happened to customer service? Don't discount the flight if you're trying to find ways to make more profit. Hate, Hate this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
13905,Title,"Horrible experience. I arrived with more than enough time to board, but they had no sleep check ins. By the time I got to the front of the line the refused to give me a boarding pass despite having more than 40mins to board.",Allegiant,trip_advisor,['Responsiveness']
13906,Consistently good across the board,"It was a Good flight. It was on time, service was good, pilot had nice landing and take off. I would always recommend Southwest.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13907,Prison plane,"I have flown avianca my entire life and it has been getting worse by the year the chairs are so uncomfortable, impossible to sleep seats small even in first class, No screens you are definitely going to be bored and not be able to sleep so your stuck in a prison THEY GIVE NO FOOD YOU GOTTA PAY 5 dollars for water and a fortune to get food and water GOOD LUCK FLYING AVIANCA 🤦‍♂️🤦‍♂️🤦‍♂️",Avianca,trip_advisor,['Tangibles']
13908,First with Delta,"On time departure, excellent inflight service, on time arrival. A little disappointed that the short flight had the movie screens and the long flight did not. Nevertheless, I had GoGo inflight and used my own device to watch movies and tv. All in all Delta delivered!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
13909,Avianca - Felt like on I was on flight to hell,"In a word ""Terrible"". The last 5 times I have flown with Avianca and been subjected to the new seats and configurations were like flights to he'll. Uncomfortable beyond belief, poor service, no entertainment. My first leg of my route is 5 1/2 hours. It felt like 24 hour. It's almost like you are an inconvenience, not a customer. The new Aviava are definitely budget -- unfortunately the cost of flights have more than doubled. I do not get it and Avianca will no longer get my business.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13910,Smooth ride,"We were going to Casablanca for the first time with our group. As usual the kind of service Emirates gives us is very good. Food is good, no complaints from us",Emirates,trip_advisor,['Tangibles']
13911,"Vuelo normal,esta vez a tiempo.","El vuelo de avianca salio a tiempo y estaba totalmente lleno.El cambio de itinerario,ahora sale 5 30 am es muy pesado pues implica llagar al aeropuerto a las 4 am.El entretenimiento tenia fallas en el enchufe lo que dificulto el audio.Pero lo que una vez mas debo comentar,es la calidad ,cantidad y oportunidad de la comida que es totalmente inaceptable para un vuelo de 5 horas.Los responsables deben revisar con atencion lo que estan abordando ,el como y el que.Terrible!!!!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13912,A FLIGHT THAT EXCEEDED MY EXPECTATIONS!,"Well I never thought I would be able to share a flight experience that was better than expected. Check in was well resourced, efficient and the queue well managed. the crew were polite and attentive and unlike some US airlines not just there for the pay cheque. the biggest surprise was the quality of the basic economy food. It was not just edible but actually enjoyable! I was so taken aback that I complemented the steward. The plane left on time and arrived on time and my bags were reunited with me in good time as well. I will use them again",United,trip_advisor,"['Tangibles', 'Assurance']"
13913,Travel Agent,"Everything was great. Had no issues. The flight was smooth, there were no delays, the flight attendants were excellent.",SpiritAir,trip_advisor,['Reliability']
13914,Southwest to Hawaii was a pleasant surprise,"My wife and I took a chance and flew southwest to Hawaii. It was a pleasant surprise. We flew out on their 3rd trip since opening this route. Everything went like clockwork. Our ""short"" flight from Denver to Sacramento was even pretty nice. The 6 hour flight to Honolulu was comfortable and pleasant, Even with the Max8 fiasco in the mix. SW had to juggle planes to put their last generation 737-800's on the route since the Max8 was grounded. It seemed that the seats were larger than we remember from previous flights, their snacks were upgraded and the drinks and beer were free.The cabin crew were very pleasant and helpful. Coming back it was shorter due to high tail winds. We had a medical emergency on board and they asked for a doctor or nurse over the intercom. Several people responded immediately and medical emergency was quickly handled with little inconvenience to the rest of us. We would fly with them again.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
13915,Left me stranded and took over 2 months to refund me.,"Where to start. I already hadn't heard good things but they were the most direct flights to visit home I could get with covid making everything complicated. To start - barely any legroom, but that's the least of it. First they booked my flights so close together that it would have been impossible for me to land and make my next connection. Luckly the connecting flight was with a different airline and they flagged it, otherwise I would have been stranded in the U.S.A. Then on the return flight, after paying for multiple covid tests (PCR and RAT) and having to drive 3 hours to the nearest travel center and back home each time - I couldn't check in to my flight. It turns out that 6 weeks (6 WEEKS!) earlier - 2/3 legs of my journey were cancelled. Rather than inform me and book me on different flights, they just....didn't. I was stranded in a city 3 hours from family. After hours on the phone with them (about 6 hours sitting in a parking lot -- every time I had to call them it was at least a 1 hour wait for someone to pick up) I finally found out the best they could do for me was to fly me in 3 days, which also meant re-doing all my travel covid tests. My parents had missed 2 days of paid work by this point, helping me get to the testing centre and to the airport and now they'd have to miss 2 more. They offered to refund me since this was unacceptable - I had to get back home to Australia immediately. So I re-booked flights with a different airline and managed to get home. I was told that because things were busy it would take 2 weeks to get my refund. That was 10 weeks ago, and besides the initial confirmation that they received my request for a refund, I have had no contact. I am out several grand in order to get myself home having to book last minute flights, hotels and expedited covid tests on top of what I'd already paid for the United flight.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
13916,GOOD FLIGHT IF ON TIME,"The flight only flies on Thursday and Sunday. My flight up to Syracuse was at 7:15 so I was there two hours early. The lines were long and you really need to be there that early. I had TSA precheck so my security line wasn't as long. Since so many flights left at about the same time, I saw many running to get to the plane on time once they got through the long security line. My plane was two hours delayed due to mechanical problems. We were kept alerted through our email. This airport was freezing so bring a jacket! The flight home was on time and Syracuse airport was easy. I fly Allegiant because it is only ten minutes from my house. I will keep flying them as the price is cheaper and proximity to my home,",Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
13917,NON STOP AND ON TIME FLIGHT,"I love that I am able to visit my daughter often If I fly with Spirit. I used to be so unsure to try them just because the reviews are not so great. However one day I was given a price I could not pass up, and experienced Spirit for myself. Let me tell you I was nor disappointed. I have now used them several time now. I did experience a huge delay back in March 2020, but they sent me a email with an apology and a $50 credit for my next trip. I thought WOW! I didn't even ask for anything they did this all on their own. I was very grateful and Blessed.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
13918,Title,"This airline makes Spirit Airlines look like a well oiled machine. I lost two hours of my life trying to do a simple check in. I talked with one of Frontier’s “customer service” reps and he should learn English before taking on this job. They could not check me in and my effort was an exercise in futility. No consessions on Frontier’s part. Their website didn’t work for checking in and I exhausted myself trying to explain this to someone who doesn’t understand English. Never again Frontier, never again. I’ll walk first.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13919,Flying High with Jetblue,From the moment the representative handled my reservation the experience with JetBlue was positive and professional. The agent at the gate was helpful and friendly. The crew on the flight were fun and professional. JetBlue does a fantastic job to ensure passengers are safe and happy.,JetBlue,trip_advisor,['Responsiveness']
13920,Air cant give a @#$##@,"If you read all my reviews you will see that finding one that is positive towards Air Canada is like seeing a unicorn. Very rare if ever at all. Today they keep their record going strong. On the flight they offer food for sale. They started serving 4 rows ahead of me and when they got to my row they were already out of 3 items. How is that. There was a couple who were struggling to fit a bag in the overhead as all the spaces were taken. Three staff members stood by and chatted and did not lift a finger to help. Only when the line up became so long it spilled out of the plane did they do something. We also had a stop in Montreal. The electronic board said departure at gate 49. I was very skeptical as the flight to Charlottetown is never in the convenient gates. It is always way at the back of the airport in a little hole in the wall. About 20 minutes before boarding I checked the board again but could not trust them so I asked at gate 49. Oh they said. That flight was changed to gate 11. When I told them that the board was still saying 49 they said oh, that's funny. One day I hope to look back at these times and say that I am glad I don't have to fly with them anymore.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
13921,time to upgrade planes,"when jetblue first came out they were known for all planes to have screens and unlimited snacks. 2019 is upon us and every airline offers that now and jetblue still has the tiny little screens, the phones are bigger then them they also have the remote on the arm rest which is broken and the person next to you changes the channel because he moved his arm. i even upgraded to the best possible seat and it was still bad. they did leave and arrive on time so they still are doing that well.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
13922,Wow,Pilot was awesome one the way back. Didn't now we had ever decended. I hate flying but he made it so smooth.,JetBlue,trip_advisor,['Assurance']
13923,a flight i never took,"these people could not care less about the passigners. tried to check in on the kiosk did not work, had to wait for the agent by then the doors had closed, it was a horrible experience. ended up purchasing last minute with southwesst airlines and flying the next morning.",FrontierAirlines,trip_advisor,['Responsiveness']
13924,I will always choose spirit!,"The pilot gave our two young girls, who were flying for the first time, pins for their shirt and interacted with them before the flight!",SpiritAir,trip_advisor,['Assurance']
13925,"useless staff, and lack of information","well what i have to say, is these Airline staff are rude and useless regarding about they knowledge of location and paper work. Tuesday 1 of March 2022 at 5.30 in the morning with my two children trying to flight to Miami to reach UK where is my residence. i was ask to provide UK residence card, and also esta flying approval from the US government,, i was going to transit in Miami and then flight to UK from there. I was stop from boarding and i did not receive any information about this, i spoke to Lufthansa customer service and they told me i only need a electronic passport to transit in the US, in the US they told me they should allowed me to flight, and they will do that in the airport. But the staff are immigration and at the same time airline staff, after 30 years this is the first time i see such useless company and staff. asking for covid tests like they are doctors. completely mad. then i had to buy another ticket just because of these, thry to contact the company but no one have the ball to sort it out I am going to contact the airlines federation",Avianca,trip_advisor,"['Assurance', 'Empathy']"
13926,"Actually flew them twice this trip  & both were late, no explanation & service horrible.",I flew on this round trip ticket. Both flights were delayed with very little if any explanation. Flight attendants appeared to be bothered if any question asked. Will not fly them again.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13927,Scandaleux !,"Alors que nous devions prendre un avion pour lima pour ensuite rentrer en France, le Check in sur internet et à la borne de l’aeroport s’est révélé impossible. Après une heure de queue au guichet, nous apprenons que l’avion a été changé et qu’il a moins de places que prévu. Nous ne pouvons pas monter à bord !!!! La compagnie a échangé nos billets aux lendemains et nous a envoyé à un hôtel sur juliaca. L’hotel Miteux, sale, le repas une blague. Un scandale de traiter des gens et qui plus est des touristes comme ça ! Et qui plus est pour une femme enceinte c’est un scandale ! Aucune information a l’aeroport, rien d’affiché ! Nous sommes ahuris de ce manque de professionnalisme et de soucis des touristes !!!!! Aucune aide pour se faire rembourser l’hotel A lima ... bref, c’est scandaleux !",Avianca,trip_advisor,['Responsiveness']
13928,AWFUL service,This company canceled my flight and did not notify me. WOULD NOT RECOMEND!! Use delta or southwest!!!!!,Allegiant,trip_advisor,['Responsiveness']
13929,"sort of comfortable, on time!",the flight was great although the seats are too narrow and too close together inflight service was fine,United,trip_advisor,['Tangibles']
13930,Worse airline I ever used,"This airline has to be the worst I've ever used, and I've flown with Spirit. Got my flight cancelled and moved to the following day for no reason, my flight was the only flight cancelled at that time. Agent didn't even bother helping, not even a courtesy voucher. I ask the agent where I'm going to sleep tonight, she pointed to a corner with an outlet, like it was normal to have people sleeping on the floor. Spent over 2 hours on hold with customer service, no response....I finally gave up",Allegiant,trip_advisor,['Responsiveness']
13931,Lost Their Appeal,"Delta airlines has lost their appeal. I use to travel extensively and really liked flying on Delta. On this recent trip my family and I spent the first hour and a half waiting in line to drop off our checked luggage. One bag was 59 pounds, $100 extra for being over weight😂. Quite possibly the worst customer service one can imagine. Getting on our connecting flight at JFK we were forced to check the one small roller bag, being told there wasn’t any room on board. Once on board we saw many overhead bins completely empty. Not sure if there could be another reason for the demand.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13932,Old but ok,Plane seems to be pretty outdated. Few of the controls on the arm rest were broken. No power outlet. Unlimited snacks and drinks were good. Crew were friendly and efficient.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
13933,DELTA stands for “ Don’t expect luggage to arrive “,"Me and my fiancé planned this lovely trip to paradise island Bahamas (Atlantis). Only for Delta to ruin it by losing my bag... Yes that’s right we got there and the bag never came and they still have not found it. Now I understand things happen, but what really blows my mind t is how a company as big as delta has chosen to handle the situation. First not a single person has reached out, 2nd the right hand doesn’t know what the left hand is doing. 3They refuse to refund me for my trip, 4 I have been on the phone for 2 hours now getting through the prompts and getting the buck passed, 5 their process for claiming lost items is a joke and nearly impossible to navigate for even the most tech savvy. Pay less for spirit! I have been a loyal sky miles customer for years but never again!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13934,JetBlue to Aruba,Our flight on JetBlue was perfect. We took off on time and arrived early on our arrival flight and our departure flight we departed early and arrived early. The staff couldn't have been accommodating. Will fly JetBlue again!,JetBlue,trip_advisor,['Assurance']
13935,Better than I expected!,Was very skeptical after reading reviews but the whole experience was pleasant and smooth. Make sure you read the fine print as far as baggage and seating. We packed accordingly and had no problems! Would fly again,SpiritAir,trip_advisor,['Responsiveness']
13936,Top up the cloud only UA WITH PROFESSIONALISM ,I was flying from San Juan Puerto Rico to Bucharest Romania via Chicago from San Juan to Chicago cabin crew Rico and other crews were excellent friendly and taking care of all the flyers great service by them keep it up guys From Chicago to Frankfurt again no doubt the crew was great there was medical emergency and the way it was handled was the example of there professionalism I was flying on 28th of December I will highly recommend UNITED compared to AA guys keep up the great work wish you all UA a great year ahead and see you in 2024 Again thanking for your great service,United,trip_advisor,['Assurance']
13937,"Left on time, arrived on time. What more can one ask for","All I'm looking for in a flight is safety, on time departure and on time arrival. Ten, twenty, even 70 years ago, I would have looked for much more. Today, just get me their safely; that's all I ask.",Delta,trip_advisor,['Reliability']
13938,"United airlines business class to Brussels was terrible, they had only on red wine served in a plastic cup.","The food and wine was terrible. In business class, United airlines serves wine in plastic cups . United offered only one selection for red wine. The cutlery used for eating in business class is plastic knives and forks not silver ware.",United,trip_advisor,['Tangibles']
13939,Excellent,Find the airline very efficient staff was very nice. No issues with my flight. Would have no issues recommendating,JetBlue,trip_advisor,['Responsiveness']
13940,First Long Haul with Delta,"First time we have gone long haul with Delta as we usually use Virgin Atlantic premium economy, and we would willingly do it again. The Seats seemed better padded and newer, wider too. Unlike Virgin you don't get a choice of meals but Honestly the meal you are given is a lot better, not so sophisticated but tastier, especially the Gluten Free meal which was on a different level to Virgin I'm sorry to say. The Cabin crew were ok and very efficient but not as friendly as the Virgin counterparts but Honestly the whole experience was very good.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
13941,Smooth flight with a quality service,"Split flight, with layover in Dubai, on both legs pre booked my seats, which was worth the money as flights were full. Planes clean with good crews who were attentive and friendly, nice food.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
13942,Love JetBlue,"JetBlue continues to be my favorite airline to fly. Friendly and helpful customer service, for my flight in October they were super apologetic about only a 10 minute delay (and we still landed early anyway).",JetBlue,trip_advisor,['Responsiveness']
13943,Exiting A320 Jumbo flight,So exiting A320 Jumbo flight .It was my first experience and I feel so comfort on my return .Cost is als economical,Emirates,trip_advisor,['Tangibles']
13944,Disappointed ,"We have traveled and we tend to always book jetblue. Today im extremely dissatisfied with their services. Our flight was delayed due to weather, something that is out of their hands but the thing that is not out of their hands is customer service. We understand we are all tired but a friendly smile and can i get you something goes a long way. Not once were the passengers asked if they needed anything and when we asked we were given attitude and disregarded. Three and half hours without any service, not even water. Honestly disappointing and to top it all of, finally we take off and get going and half of the sections get skipped for “service” of snacks or to purchase anything. They are improving the planes but unfortunately the service is going down. Starting to rethink what we fly...",JetBlue,trip_advisor,['Responsiveness']
13945,Flight cancelled - only have booking reference,"I had a flight cancelled on me (was rebooked to a day later) but I cancelled the rebooking and booked elsewhere. Can I file for compensation and if so, how could I retrieve my ticket number?",AirCanada,reddit,['Responsiveness']
13946,St. Louis Frontier RUDE,"2.25 hours before our flight was departing it was cancelled. We live two hours away from the airport and about 3.25 before our departure I checked our flight online and it was good to go. We arrive at the airport and walk up to the check in and there are 4 ladies there and one of them asks me are you on the Las Vegas flight and I say yes with a smile. She said it has been cancelled, then proceeds to wave a piece of paper at me telling me you have 4 options to proceed. Which not one of them was for them to help us. I am so upset I cannot even comprehend what the paper says. We have a vacation package so this affects that as well. I am seeing dollar signs going up in smoke. One of the options is to go to a website and rebook using our ticket confirmation code. I try my ticket and it doesn't work and then my husband uses his phone and it doesn't work. What a JOKE. They cancel the flight and their 4 workers cannot help us in any way. I cannot express enough how she was waving that piece of paper at me and dismissing us. First and last time Frontier customer!!! WE ended up having to cancel the whole vacation because we could not get a flight out. As I stated it was a vacation package so it screwed up the hotel reservation. Nott happy with Apple vacations either for booking us on this joke of an airline. I didn't feel it was necessary to review the airline since i went through a travel agent. My mistake , wont every happen again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13947,Helpful crew,"The flight crew were all so helpful and friendly, especially the purser. They made the long flight pleasant, which made up for the less than average food.",Delta,trip_advisor,['Assurance']
13948,Not meeting  different  cultural needs and insensitive.,"I sat with my family on the last row of the plane. I do anticipate some lateness when food is served. When we were served we were told there was only beef.I felt the communication was poorly handled. There was poor planning in regards to client's needs, although 15 minutes later I was offered a veg and chicken option. Travelling on long flights are already tiring and stewards should understand that and support clients and the last thing a client need after paying an airline an exorbitant amount of money is that they are offered food which is against their religion. Surely muslim client will feel offended if they were told all that was left as a meal was pork.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
13949,Flight to Vegas from Houston on Southwest.,"Great flight that was on time both ways. Expensive but bags free and my wife was in a wheelchair and everyone was very kind and helpful. My grandson,who is mine, even got to go in cockpit after land in Vegas.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
13950,Pleasantly surprised!!,"Thrilled that Frontier flies from Trenton to Charleston, SC! I've now flown this route three times since discovering it and could not be more pleased! On all six legs of this nonstop trip (3x roundtrip!) flights were not only on-time but early. The planes themselves were immaculate. You have to get used to the a la carte pricing and rules that go along with it, but if you're flexible this is a most enjoyable trip. My only regret is the seasonal nature of this flight. I wish they would continue to fly for the winter months even if it's one flight a week. All in all, I would gladly fly Frontier again!!",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
13951,Best airline service,Emirates has long haul flight of 16 hours in Airbus A380 from Dubai to SFO. The best in class entertainment system helps us to spend quality time during the flight. You have internet connectivity as well during the flight (onAir). Food is awesome. You can pre-book your favorite meal. Overall service is good.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
13952,My go to airline,"I fly Delta whenever I can. It is the best airline for us flying out of Grand Rapids, hands down. It is partnered with our other favorite Air France. Great service, clean planes, very good record for on time flights. Very friendly personnel",Delta,trip_advisor,['Assurance']
13953,Free wifi!,"I’m a Westjet fan through and through. Their service has always been top notch. The flight to MSY uses Delta in the US, and I must say, I was impressed with the service from Delta! The plane was nice and spacious, great viewing options (including live sports), free wifi, and service was as good if not better than WJ. I wouldn’t hesitate to use them again.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
13954,Worst customer service,Do not believe a word that is printed or anything you are told from JetBlue Lost and Found. We left an electrical device in the seat Pouche on our flight and didn't realize it until we got home the next day. We followed all the online and phone call directions from JetBlue staff. In all over the course of a month we spoke to 4 separate employees and got 4 different answers on what to do. We even had to file several claims as our claims were some how closed before the 30 day deadline. We were never updated or given any reassurance that any effort was made to recover the item. Our flight got in at 11:20pm and the plane sat in dock as no immediate flight was outgoing. If the prep crew did their jobs the item would have been found and turned in or stolen. If it was turned in there is absolutely no tracking system in place to locate it. The 99.9 % success rate we were quoted is nothing more than a smoke scene. # of the 4 employees we dealt with were uncaring to say the least and just directed us to a maze of incompetent online dead ends. If you value your belongings this is definitely not the airline for you. Jet Blue was quick to remind us each time we called that carry on items are our responsibility. We don't dispute that. What I do dispute is the complete falsehood advertised by JetBlue as to the efforts they will take to recover your item. We drove for 5 hours and flew for 4 more and were tired and made a mistake. Shame on us. The efforts of Jet Blue ( Boston) were disgraceful and i would be hard pressed to fly with this airline again.,JetBlue,trip_advisor,['Responsiveness']
13955,Good flight,Good flight. Not as much leg room as other Asian airlines. Food was decent. It was a 13 hour flight. Stewards were accommodating.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
13956,Delayed Flight Caused TSA Problem,"Frontier emailed us at 6:30 p.m. our 10 p.m. flight had been delayed 45 minutes. We then received an email at 8 p.m. right before we were leaving that our flight had been delayed until 12:50 a.m. We believed it would be more comfortable to wait out this delay at home instead of at the airport. We arrived at 11:15 p.m. only to find out the TSA security lines CLOSED AT 11 p.m. This, at an international airport?? No where on their website, which I had scoured to find times (did find Pre-Check lines closed at 8 p.m. but no reference to regular TSA lines closing at any time). Could not get through security so could not get on flight. Frontier clerk was very pleasant even though it was the end of a very long shift for him. He rebooked us on the next flight at 6 a.m., but unfortunately we did not get our extended leg room seats we had paid for on our initial booking. After spending overnight in the airport, a different Frontier clerk in the morning admonished us saying we should have been at the airport at 8 p.m. to check in even though we were receiving emails our flight was delayed until 12:50 a.m. It would have been nice had the email advising the flight was delayed had some reference to TSA security closing at a certain time. Be aware - Cleveland Hopkins Airport TSA workers quit at 11 p.m.!!!",FrontierAirlines,trip_advisor,['Responsiveness']
13957,Pretty good flight experience,"Fairly comfortable seats, and a small and quiet section of the plane. Cabin attendants did a good job. We were not allowed to use the adjacent first class lavatories, though, which meant a long walk to the very rear of the plane. Lunch had pretty good entries (wife had steak, and I had pasta) but the rest of the meal was not appealing. The light lunch before landing had a fairly tasty sandwich, but it was impossible to eat without getting covered with grease. The roll was too tough to cut with a knife, so you had to pick it up with your hands. It was a mess and there was no good way to clean us up. The flight attendant gave us hot towels which helped only partially.",Delta,trip_advisor,['Responsiveness']
13958,Great Airline for the price,"We always fly Allegiant to Las Vegas, its not only the cost efficient way to get there but the flight times are the best. You can choose to be there in the morning or later that day, but the nice thing is you get a choice. Most of the staff are friendly, there is one older lady at check in that can be a bit cranky, but it is the way to go.",Allegiant,trip_advisor,['NA']
13959,"Son lo peor , me quería cobrar $200 por la carri on ","Es la peor aerolínea para viajar , tanto como servicio al cliente y la Earline’s en si es mala muy mala",Avianca,trip_advisor,['Responsiveness']
13960,Tested and proven!,"Comfortable flight as always. Fun, friendly crew. Didn't use my drink coupon,as my boarding pass says I can't use it.",SouthWest,trip_advisor,['Responsiveness']
13961,Skip K. frequent traveler,"Pleasant and on-time. Seats a bit crowded but drink prices fair, especially the wine. Flight attendants friendly.",Allegiant,trip_advisor,['Tangibles']
13962,Great Team and Delayed through no fault of their own,It was a long day. I took off from Omaha with a stop in Houston. Another plane had a tire shred on the runway and Houston got shut down. Southwest did their best to keep us informed and honestly this delay had nothing to do with the airline. Great team and great people but it was a long day.,SouthWest,trip_advisor,['Responsiveness']
13963,You won't get to where you need to go and you won't get your money back,"I've been flying for 30 years and I have NEVER experienced such horrible service as yours. Our family flew from Hartford, CT to Atlanta GA 3 weeks ago for a much anticipated vacation. We arrived at the airport in CT 2.5h before the flight. We went to check bags (which we paid for in advance) and there was nobody at the desk. We waited an hour and the line started getting long. People in line started getting impatient. 30 minutes before the scheduled flight one of your employees showed up, checked in one person, then took the microphone and announced that she needs to go back to the gate because there is a plane coming. She then instructed us to wait until she came back and that the flight will be delayed. So we waited. Me, my husband, our 3 very small and very hungry children and about a hundred other passengers waited in line for over 2 hours to get our bags checked. Needless to say, the flight was already delayed. We finally took off and arrived in Georgia with over an hour delay. Then, we sat on the plane for an additional hour because the captain did not receive information on which gate to go to. It was already 2am and passengers on board were NOT happy, making calls to their family members who came to pick them up at midnight. The captain apologized to us a couple times saying that the airline is not straightforward with him on what's happening. We were finally let off the plane, went to the car rental to find out that there is no car for us because the car rental company doesn't hold cars for more than 2 hours. Thanks, Frontier Airlines. At 4am we were completely stranded at Atlanta airport with no options to get to our destination. Not a great way to start a vacation.. Fast forward 2 weeks, it was time to fly back home. Our flight was scheduled for 7:43AM. Knowing that Atlanta airport is huge, we arrived 2h40 minutes before take off. We went to Frontier service desk exactly 2 hours before take off. This time, there were employees there but the line was massively long because there were 3 domestic Frontier flights leaving at the same time. We went to the self service baggage tag printing machines, printed our tags and stood in the line just to drop bags off. The line was moving very slowly because it turned out that 2 out of 4 employees checking people in were only checking in international flights. So once again we stood in line forever. By the time we got to the front of the line, it was 7AM. As a reminder, the flight was leaving at 7:43. The employee took our IDs, then told us that someone else would take care of us and put us in another line. Turned out that it was too late to check bags (by 2 minutes apparently) so we were going to be rebooked. We missed the flight ONLY because the inability of Frontier Airlines to provide enough staff to check passengers in in a timely manner. Just as a side note, we were already checked in, paid for bags AND printed tags. We arrived at the airport more than 2 hours before scheduled flight and we did everything we could ahead of time. The only responsibility of Frontier Airlines staff was to physically take our bags and put them on the belt. Going back to our airport experience, we were put in line to ""rebook"". Stood in this line for over an hour together with numerous passengers who also missed their flights because of the lack of competency of Frontier Airlines' employees. We were supposed to land in Hartford, CT at 10am on a Saturday. The only rebooking option was a flight at 9:40PM that day to Denver, then spending the night at the airport and taking another flight from Denver to CT the next day in the evening. This would get us home basically 2 days delayed. Frontier told us that ""maybe you'll get a hotel room"". This offer was unacceptable for us so we requested a refund for the return flight. Frontier employees at the airport refused to refund us or rebook us with a different airline. They advised us to call Frontier customer service. We called and were told that the only person who can refund us is Frontier airport staff in Atlanta. We stood in multiple lines to resolve this and nobody was able or willing to help us. Finally, we requested to talk with a supervisor. We were told that the supervisor was at the gate but would come in 20 minutes or so. We waited over one hour but she never showed up. At this point it was noon and our choice was to lose the money and book new flights with Delta for thousands of dollars or get a car. We don't have thousands of dollars sitting around in case Frontier Airlines employees are incompetent so we ended up renting a car and driving home for 18 hours with 3 little kids. If you EVER consider flying with Frontier, please reconsider. I have never experienced this level of lack of care and professionalism. I understand the flights are less expensive than other airlines but our experience shows that you may not be able to fly at all, will get stranded, will not get your money back and may need to spend a lot more money and time to get wherever you need to go.",FrontierAirlines,trip_advisor,['Responsiveness']
13964,Never again,"So in the time of covid, I was put in a full plane (No empty seats at all) and told there is not service of drinks because of covid and social distancing. I will never fly with this airline again unless I want to then visit the hospital for covid after. Save your life and money by not allowing this disturbing acts by airlines to put money over the lives of there customer's.",SouthWest,trip_advisor,['Assurance']
13965,CROOKS,This airline is the worst please consider before booking they advertise cheap tickets but upcharge for bags then for extra weight as its 40 lbs max unlike competitors which is 50lbs then they charge 59$ for cary on. ticket cost was 179$ but extras were: 59$bagage + 50$ extra weight (43 lbs) +59$ carry on never seen this before and by the way personal is very arrogant and rude I WILL NEVER NEVER TAKE THIS AIR LINE AGGAIN !!!!!!!!!!!,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13966,First Impression sets a bad tone for the rest ,"I have probably traveled on every Airline and Spirit is the absolute bottom of the barrel when it comes to customer service. First contact is so important and can give the entire company a bad vibe. I found the Front Desk Check in persons and the express Check in Baggage persons lack professionalism and seem to have this arrogance of We do not need to show you respect or care because we got you as we have the lowest fares and you can not have both cheap fares and good customer service. The issue with working in that type of culture is it is not sustainable. How one is treated is a memory that last and humans need that feeling and if paying a little more to get it, they will.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13967,Great staff,We went for a weekend from a sweepstakes and it was just fantastic and the crew took great care of the passengers I would definitely recommend!,JetBlue,trip_advisor,['Responsiveness']
13968,VERY UNSATISFIED!!!I WON'T RECOMMEND TO ANYONE!!!,Our family is travelling booked for round trip flight to Chicago to Orlando with a child our flight was orginally 12 pm but was change all of a sudden to 3 pm.Our seat assigned on our tickets but once we were on plane seats are all taken we have to ask if they will be kind enough to allow me to sit with my child.Fortunately there's one guy who let us take his seat for me to stay with my child.I dont understand why they have to change our seats when we already booked ahead and make sure we were all sitted where we want and thats always the case on all airlines this is the first time ever!Inside the plane was dusty.I dont think they've been cleaning it.Also bag claiming numbers not mentioned on paper they give us so u have to look and find your luggage on all areas.Going back again time was delayed.VERY DISAPPOINTED suppose to be a Happy Vacation...😔,SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles']"
13969,Short flight,It is always a good walk to the gate for these east coast flights and then you get to go back outside (it’s winter) to board your plane. Uneventful flight. Cheerful staff on board. Arriving at the Saint John airport with all of two gates is such a pleasant experience. Friendly staff and no chaos. Air Canada offers a variety of ways to keep you updated as flight status change. Just wish planes weren’t so cramped!,AirCanada,trip_advisor,['Responsiveness']
13970,Horrible. Worst airline ever,The flight was cancelled due to a “mechanical error”. This was during Christmas time and our entire trip to Florida got cancelled. They don’t even have a customer service line so we couldn’t get refunds for our tickets. Our entire trip was cancelled and the next time they had a flight to Orlando was a couple days later. Absolutely horrible service and the worst airline I have ever experienced!!,FrontierAirlines,trip_advisor,['Responsiveness']
13971,Worst flight experience ever,Absolutely unacceptable flight experience. I cannot fathom how there can be such confusion and turn a 2hr flight into 12-13hrs ;on top of having to cancel post flight engagements due to utterly an deplorable tardiness of airline. Honestly I wouldn't plan on using these services again or anytime soon. I will be making further contact to request an ENTIRE refund of of my money! A flight voucher doesn't even begin to compensate the money and time I've lost. Allegiant definitely needs to earn back my trust and could start with an apology and my money back!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
13972,excellet,"Excellent service no complaints great flight attendants, excellent service. great loading and unloading",SouthWest,trip_advisor,['Assurance']
13973,Good Experience,"The flight and crew members were great! My only complaint would be that when they hand out snacks there's either 1 or none gluten-free options. The only options available are for purchase. Other than not having many options, the flight and experience were great!",Delta,trip_advisor,['Tangibles']
13974,Southwest is the best!,"Every flight was on time, flight attendants were cheerful and welcoming. We always will fly Southwest when they go where we are headed.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
13975,Harried and impersonal staff in Seattle,"Every Delta agent encountered in Seattle were harried and ""could care less"" I seldom fly Delta and now I remember why",Delta,trip_advisor,['Assurance']
13976,Sham of an airline,"Disaster of an airline- their pricing structure is a sham, nonexistent customer service and flights never on time. They change departure times at a whim.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
13977,Worst airline and customer service ever,"Booked thru expedia.com and my flight got changed without notification, when I got to airport with my 3 year old found out the flight was OVERBOOKED per supervisor Zoraida and was nothing she could do. They checked me in WITH luggage 15 hours prior, which she acknowledged was a mistake. When we returned to counter without explanation proceeded to get our luggage. This is the worst experience I have had with airline. Neither expedia or frontier ""corporate"" solve situation, they both basically said it is what it is...literally horror nights at frontier counter. P.S When I went to Jet blue airline next to frontier counter, they said their not surprised and it happens all the time.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13978,I flew London to Bogota with Avienca,"I flew from london to bogota, my first flight with Avienca. Really good experience. Easy check-in. Punctual. New aircraft Lovely ground and cabin crew I'll definitely be flying with them again.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
13979,On time and good service,We left on time and arrived early. The crew was communicative and kept us informed of potential rough weather and flight status. Seats were assigned at the gate and we sat together and had bulkhead seats.,United,trip_advisor,['Responsiveness']
13980,Dr.,"We travelled from Zurich to Dubai and then Dubai to New Delhi. Flights were good, take off and landing were also good, howeverin both flights it appeared the hostess were more concerned for first class or buisness class. Many passengers including myself tried to call them for assistance but usually except for once or twice there was no response in total. Other thing was food. During first flight the food for kids was unpalatable while during second flight the non veg meal was short so even after giving my option for a non veg meal while booking, i couldn't get one. I guess if you are really sincere, you may check into these issues. Thanks",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
13981,I have too high of expectations ,"I am an ex Flight Attendant of one Airlines in the Middle East, this was our very first flight with Emirates, and I have a really high expectations of the service and the kindness of their Flight Attendants. Our first leg flight IAD-DXB, was fairly okay in term of service and meals, nothing really special, Flight attendants on this Sector was pretty kind and attentive too. Our 2nd leg DXB - CGK, the airport was really big in Dubai, and traveling with 1 year old expecting to use their airport stroller, was a disappointment, if you don’t get out fast u wont get it, and the cleanliness is disgusting, u better have a blanket ready to keep ur child seating on the stroller directly, the line to board was chaotic, no staff care to make the passengers board the plane accordingly. Service was just okay, but I start noticing how the Flight Attendants treat the passenger different, unlike Washington DC - Dubai flight, I assume they looked at Asian passenger like a second class citizen so they don’t really bother to be nicer. Same thing with Jakarta - Dubai flight back, same story with the FA rudeness, ch boarding was like an hour than the announced boarding time, so when we arrive at the gate (on scheduled boarding tome)all passenger boarded already, we ended up trying to find a overhead storage to store our carry on, my husband ask the FA nicely if the storage above us available since all closed already, and sometime FS reserve the bulkhead storage for demo kits or something else, i was so shock on how rude the FA answer him, a sufficient ‘check it’ is okay, instead of ‘how do i know’ with nasty look is annoying. After that i was asking a bottle of water for my sick husband from an FA, I even goes with explanation why i ask the water, and she gave me annoyed looked and said ‘i will check with my supervisor’ For pete’s sake, its only a bottle of water, and 15 minutes later she came back, and giving us water, i bet if she could she will throw it to us rather than handed it, didn’t even look at us. Flight back fro Dubai-IAD FA attitude was a little better, we no longer treated like a second class citizen. With these experiences and being Asian, traveling with kids, I don’t think i would suggest this Airline to other, specially Asian passenger. This company need to retrain their staff on treating every passenger the same, regardless their race or skin color. I am not saying all their FA were rude, some of them were really2 nice, i should have written down the name of the sweet FA, but i have to say 75/80% of the FA on our trip with Emirates were disappointingly rude and borderline racist. And their airport staff need to work better on boarding the passenger. Food was meeh too for an Airline with a BIG Name.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
13982,LaGuardia surprise,Delta is in terminal 3 and 4 but these terminals are under going major reconstruction. Once you find your was to the ticket counter it is easy to get to your plane even tho there is walking involved so plan on 15 minutes extra. I hate going into our out of NYC but Delta has handles the problems at the airport very well. I was still a circus but after all you are in THE CITY.,Delta,trip_advisor,['Responsiveness']
13983,DO NOT FLY WITH FRONTIER,"Flight from Tampa to Dallas, TX on 09/29/2023, board 9:21AM. Had a bathroom emergency and could not use the bathroom, Michelle “attendant” said I would be violating a federal law I asked her do you want me to use it on myself and she repeated herself I will NEVER fly Frontier airlines again. She was so RUDE.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
13984,Nonstop flight,"Nonstop flight, very uneventful. Smooth flight. Crew was very helpful, professional and polite. Highly recommend.",SouthWest,trip_advisor,['Responsiveness']
13985,fist time flying Delta,"First time flying Delta. Our flight departure was delayed by a few hours ( we were given snacks and drinks at the terminal while we waited ) The flight itself was actually pretty good. Very nice, professional flight attendants (I have to rated it 5* ). No delays on the return. We booked flight with no seats assigned. our party of 7 got to seat all together on a fully booked plane. I was very pleased w/ that",Delta,trip_advisor,['Responsiveness']
13986,HORRIBLE!,"HORRIBLE. Customer service is AWFUL!!! In salt lake, Florida, EVERYWHERE. Will Pay EXTRA to fly ANYWHERE, will NEVER fly with them again!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
13987,nasty steward,"Nasty and rude stward made me check in my hand luggage despite needing many of the items inside and being entitled to bring it on the plane, ever since covid 19 their staff is becoming more and more rude across the board",United,trip_advisor,['Assurance']
13988,The most unreliable airline!,"So the only good thing I can say about our decision to fly Spirit is the actual in air flight was pleasant (on all legs of the trip except the first one), ONLY because after not paying extra for the more legroom seats on the first leg, quickly realized that was a huge mistake. Other than that, it was not a good experience. We flew from Tampa to Punta Cana with a 4 hour layover in Ft. Lauderdale (which still shocks me that there are no direct flights from Tampa to Punta Cana). As if the travel day was not unnecessarily long enough with a 4 hour layover, EVERY leg of our trip was delayed! Our flight to Ft. Lauderdale, from Ft. Lauderdale to Punta Cana and also ALL returning legs were delayed as well! NONE of our flights were on time! Extremely exhausting! I heard a lot of people in the outrageously long customs line in Ft. Lauderdale say that Spirit booked their flights too close together and had missed their connecting flights to their destination. It literally felt like just a mess! I guess you get what you pay for! Never again!",SpiritAir,trip_advisor,['Reliability']
13989,Waste your time,"If you want to have 3-4 hour delays with no apologies or explanation then this is the airline for you. Unfriendly staff. Pretty Comfortable seats, fairly clean cabin. But not worth the savings to lose 4 hours of your life sitting in an airport!",SpiritAir,trip_advisor,['NA']
13990,Another Great flight,"Another great trip and service on an Avianca Flight. I was able to enjoy lunch at Avianca´s lounge in Miami Intl, and was pleased to see the CEO himself supervising that operation. I was flying in a non-direct flight to Guatemala city that took me from Miami, to San Pedro, El Salvador and then to Guatemala city. The service in Business class is really good, the staff are really helpful. I did enjoy the inflight service and service on board.",Avianca,trip_advisor,['Responsiveness']
13991,my favorite airline is becoming one of my least travelled.,"i love the good humor, honest service, and unassigned seating. however, the routes are becoming most inconvenient and sparse. hey SWA, please give us more flights ..... especially please consider direct flights .... and we'll fly with you much more.",SouthWest,trip_advisor,['Responsiveness']
13992,Trip to Dallas,"Very smotth flight and took shorer than announced in both ways and crew was very friendly, easy board if you pre check",Delta,trip_advisor,['Assurance']
13993,Loved first class!,"So, I don't usually take first class airline trips, but my husband is very tall and can't comfortably sit in economy. He's also been known to break a seat or two...anyway, I digress. If you can afford it, fly first class at least once. It is so wonderful! Tons of room, food, drinks, hot towels. The attendant recommended the chicken tandoori which was delicious! And go see the Canadian Rockies...absolutely breathtaking!",United,trip_advisor,"['Tangibles', 'Assurance']"
13994,Don't fly on Avianca,"We people of four from Miami to Buenos Aires for Cruise, first staff refused us onboard because we didn't purchase a return tickets, 2nd they said we didn't have a declaration form filled on line. Let us use cell to fill the forms on the crowded airport floor which we couldn't finished. We called our agent help they even can't do on their office computer. We all missed flights which cost >$ 6000. Finally we bought bolivana airline they don't need any declaration form only asked for PCT test which we have. Finally next we got Buenos Aires and airport customer only asked PCR as well. How are the hell Avianca refused us for the reason which other airlines not asked. DON'T TAKE FLIGHT ON Avianca!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
13995,discrimination,"Thursday 07/04/2019 flight # 0008 traveling from Houston at 8:00am to Dallas and from Dallas connecting flight # 1250 to San Jose Me my Sister brother in law and my three years old niece we were on connecting flight# 1250 departing 10:am to San Jose as we were seated I was calling rent a car to confirm my reservation as every one was still trying to adjust the male flight attendant approached and rudely told me to turn off my phone I was shocked by his attitude and people were still boarding he should have ask me in a nicely also may be he was having a bad day. The pilot announce that we can utilize the public lavatory, so my sister took my niece as soon she went in the back the same male flight attendant rudely told her that they started serving the passengers, so she can sit down in her seat, as it was urgency she walks my three years old niece to the front He called by the intercom to the front side of flight attendant and told her to send them back, as soon she approach the flight attended told my sister go back as some one is using the lavatory she was about to turn the person came out and she utilize the service, First, I clouded understand why he have the attitude with us but know I realize the he was discriminating us as she was wearing a Hijab as a Muslim. I would like you to do investigation on this person you might have more complains from other passengers",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
13996,good flight,What can you say about a cheap airline then it gets you where you ask to be taken at a less then others cost... I have used this airline for 4 years. love it bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb,Allegiant,trip_advisor,['NA']
13997,pleasantly surprised,"I hadn't flown Spirit in quite awhile and I have to say that it was a wonderful experience. Seats were as comfortable as other airlines. Flight crew were attentive and friendly and pilot gave up to date information on possible turbulence. Also, one of the only airlines to offer drinks and snacks. I will be flying Spirit more often!",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
13998,Flying into US as a citizen with a pet?,"This thread didn’t fail me before so asking again with a very niche question.. I am currently in Canada with my cat. Upon entry to Canada, I was asked to provide proof of his rabies vaccination both at check in at ORD and at customs in Calgary. They actually pulled me aside into secondary / the back room for his papers (I was scared shitless for no reason but it’s a nerve wracking place..). My question is - as a US citizen now clearing customs in Calgary (Canadian airport) should I be expected to pulled into secondary again? Or will it be easier going back being American? I just want to know what to expect if possible because I was so taken aback being told to go to secondary the first time. Thanks in advance!!",UnitedAir,reddit,['Assurance']
13999,Family Christmas vacation,"It was our 3 childrens first time flying. We all had a nice, safe and enjoyable flight. The Stewardess were great!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14000,canceled  flight,"my flight back to Boston was canceled on my way to the airport. No reason was given. Other airlines had no impending problems flying to Boston st the same time. The next available flight they could give me was 3 days later. Really !!! No accommodations given, nothing. They really need to make arrangements with other airlines to accommodate passengers when flights are canceled/long delays when it is their fault. Weather I can understand. But when its there fault, they should make sure passengers reach their destination as planned.",FrontierAirlines,trip_advisor,['Responsiveness']
14001,"Regular flight for me, many disappointments this round","as far as Airlines go Emirates is probably one of the greatest ones for international flight, however my flight returning from Dulles to Dubai was very chaotic the planning wasn't very well done as far as boarding people which is usually not the case and we left late which somewhat impacted my travel to Afghanistan had to move a little quicker to get to the next terminal. Overall Emirates is probably the finest carrier in the skies in my opinion this particular flight just wasn't a good example",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
14002,Wife’ Birthday Celebration,"We fly Southwest whenever we are able to. The best airline for pricing, customer service, first two bags free, free live TV and movies. Would and do recommend all the time. Only complaint (if any), wish the sets were a little wider. But that’s all airlines. Fly Southwest: Don",SouthWest,trip_advisor,['Assurance']
14003,Fair experience,Nothing special about the airline. The way they board the plane is poor. I am a 62 year old veteran with a minor disability. I was travelling with my 3 year old granddaughter and was told I wasn't permitted to board early with the rest of the people with small children because I wasn't the parent of the child. I will avoid this airline.,SouthWest,trip_advisor,['Responsiveness']
14004,King of delays,"Unfortunately AC almost monopolies this route. I usually fly out from LGA Friday late afternoon or early evening to YYZ. It’s like a commute to me than a trip. DELAYS happens E V E R Y S I N G L E T I M E. AC never fails!!!!! They blame it on the so called snow ball effect, I call it BS. Get another plane over to LGA instead of waiting for the previous one to return!!! I accept that if the delay is 30 mins or so but for a 1.5 hour flight, the delay is easily 2 hours or 3 hours! Just ridiculous!!!!!",AirCanada,trip_advisor,['NA']
14005,"Bait and Switch, Lies and Cranky Staff","Jet Blue is a bait and switch incompetent airline. We flew from SF to Barbados. My wife and I flew Business class for $1862 and we bought a coach ticket for our adult daughter for $500+. We found out at check in at sfo that there was no business class from jfk to Barbados. If we had known that we woud not have spent more than three times the money for business class seats. Delays, tired and cranky attendants, old planes with worn out seats, very uncomfortable. Coming home took a whole day. We got to the airport at 11pm. Flight 662 Barbados to to jfk was scheduled to leave at 2:15 am, but didn't leave until almost 6am so we missed our connecting flight from jfk to sfo. The incompetent staff in Barbados booked us on the next flight which was to arrive at jfk an hour after our connecting flight to sfo left jfk. I pointed it out and they said don't look at those numbers, it will be fine. I said, no it won't. the flight is almost 5 hours and if you add that to the time it is right now, we would still miss the plane. My math worked so they booked us on a later flight, 2:15pm. Our new flight had only one business class seat so I sat in coach with my daughter. I spent $1862 for a $500+ ticket and spent 3 of the 4 flights in coach. After three hours on the phone in 3 calls they said they would refund $162. On the first call, during the 5 hours waiting for the sfo flight, my wife was told the difference between the $1862 and $500 ticket would be refunded along with $500 for our inconvenience and she would get an email confirming that within 48 hours. No email so I called and was told I had to wait until the end of the day for the email, after 45 minutes of incompetence. Today I called and was told there never was an email coming to us and all we would get for our trouble was $162 for the difference between the $1862 and $500 ticket. Thank God I have Capital One. I am disputing the whole amount. Flying on jetblue isn't an inconvenience it is TORTURE! I will probably never get my wife on another plane after that horrible incompetence airline experience.",JetBlue,trip_advisor,['Responsiveness']
14006,One our worst flights ever,"This was a nightmare. Our flight was supposed to leave at 11:53am, it did not leave until after 7:40pm. The delay was do to weather in the morning & a closed runway. I can not blame that on Delta. What I can blame on Delta is delaying the flight time 4 times & changing the departure gate 3 times. The gates were so full of people it was hard to find seats, so changing gates 3 times did not help because each time we had to search for seats. We were so uncomfortable the whole day & arrived at our home after midnight. All we got were sorries for the inconvenience.",Delta,trip_advisor,['Responsiveness']
14007,Airport marathon,"First time flying with Jetblue. Wife and I going to a family wedding in Portland. So we awoke at 2.45am to check in at 4 am for a 6 am departure. Plane seats were doing and let space was quite comfortable as advertised. This was a pleasant surprise! Attendants were professionally pleasant and efficient. Arrived Ft. Lauderdale at 9.05 am. Connecting flight to JFK New York was at 2.54 pm! The long wait meant we were now awake for 12 hours. Flight to JFK was on different equipment and the seats weren't as comfortable as the plane was an older model. We reached New York around 6.25 pm and departed on our final leg at 8.20 pm. This was the longest flight but this Jetblue plane was identical to the first and we were both very happy for the comfortable seats, me in particular with my near 6'3"" frame. Staff were pleasant, the snacks and drinjs, while standard were a bit different, especially the blue corn chips! Kudos to the pilits. They got us there 20 minutes early! I think we had a strong tailwind or something. So we arrived but because the Portland airport wifi was woeful we could not summon an Uber. Instead of paying an estimated $28 we took a metered cab and it cost us $55. We had been up for twenty six hours by the time we entered our apartment in Downtown! Our return leg was via Boston and again it was a pleasant early flight lasting 5+ hours. To our immense relief Jetblue had scheduled our departure gate a mere two gates away from our arrival gate as our concern was the very short 1 1/4 hour connection time to Ft.Lauderdale. From Boston we returned to Florida in just over 3 hours, again on a comfortable Jetblue flight. With the exception of one of our six flight legs I found the seating comfortable and the staff professional, efficient and pleasant. I will definitely fly Jetblue again from Barbados!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
14008,Canceled flight with no real help,"They canceled our flight less than 24 hours before we were set to go back home. They sent a text message which I luckily saw, waited over 2 hours to text with a real person at which point we were told we could fly two days later and instead of a three hour non-stop flight it would over 12 hours with an 8 hour lay over. We had to rebook on another airline that somehow managed to get flights out despite the weather. Fly American instead!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
14009,Customer service,"Avianca is the worst, they scam people letting them purchase an extra bag at the airport employees tell us we can no take that luggage that we have to leave it, leave it where? So they can take it. At no time there was a notice of a day starting a restriction. They are so incompetent and rude to customers, we are not flying for free we are paying customers, will never ever use them again, i hope other people stop using them too",Avianca,trip_advisor,['Responsiveness']
14010,this airline is terrible .,"Was on my way to Newfoundland from Detroit Michigan.. My bags were lost coming home from Canada. This airline has absolutely the worst customer service, and does not intend on ever returning my luggage or compensating me. I have flown all over the world, and never been treated with such terrible service and dishonesty . I would never fly Air Canada again unless I packed a carry-on bag . This is a very sad thing to witness. And a very awful way to be treated . This airline makes it absolutely impossible for you to file the 21 day lost luggage form.. It’s unbelievable treatment .",AirCanada,trip_advisor,['Responsiveness']
14011,Mr,"If you want a cheap flight with terrible service, old planes, frequent flight changes, drunk passengers allowed on the plane and terrible comfort, then Allegiant is your airline. DO NOT fly allegiant if you want a pleasant experience. Try modifying your flight. It’s rediculous and it will cost you more money, even if your flight is 2 months away.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14012,Muito bom!,"Muito bom o voo, assentos normais de acordo com a classe comprada. Não consegui realizar o WEB check-in, mas o mesmo foi realizado no local tranquilamente. No geral foi tudo muito bom.",Avianca,trip_advisor,['Responsiveness']
14013,Smooth ride all the way.,"This was a very enjoyable trip from Boston to Ft. Myers. We boarded on time with everyone being polite with bags, waiting to be seated and respectful of each other in flight. Smooth ride all the way, take off and landing. This plane seemed to be updated with bigger TV screens and subtitles.",JetBlue,trip_advisor,['Responsiveness']
14014,Terrible Terrible Terrible,The checkin experience was very very very subpar. Checkin staff seemed to be having a very bad day and were not friendly at all. I walked up to the counter to ask a staff member for assistance and the staff was very rude and walked away from me.,FrontierAirlines,trip_advisor,['Responsiveness']
14015,Worst flight experience,"Flying with frontier was the worst experience I have ever had. The flight was delayed which was fine but we didn’t even board the plane until 45 mins after the the delayed departure time. I also paid for an upgraded seat for myself and my one year old son, so that he could look out of the window, after sitting in our seat and getting situated I was told I needed to take the belongings I needed out of my bag because it needed to be stored in an overhead compartment, a few minutes later I was told that I wasn’t allowed to sit in my paid for seat because lap infants aren’t allowed in the front row (funny nobody mentioned this when I booked the seat OR when I sat down got situated and proceeded to remove belonging from my bag that my son would need) I was then rudely reassigned to a seat in the middle of two people with little to no room for myself and my son. Nobody offered to give me my bag back since I had been reassigned, and shuffling around climbing over people after waiting for an absurd amount of time in the terminal was just absolutely infuriating. They had duplicated seats for multiple passengers and even had to ask some people to get off the plane. The gentleman I was sitting next to after I was reassigned said that this same thing had happened to him twice and he had missed his flight. I cannot stress enough how terrible this airline is. The rates might be good but it is NOT worth the headache.",FrontierAirlines,trip_advisor,['Responsiveness']
14016,Most of the Time Allegiant is OK,"Most of the time Allegiant fits the bill. 2 hour direct flight from Bloomington to Sanford and back. Easy to get in and out of each Airport and usually really cheap. Watch your baggage (take as little as possible. They charge for carryon and checked bags) and don't choose your seat when booking (cost extra). Have experienced a few delays, one being a 12 hour delay, but was given $100 voucher for the delay. All in all Allegiant is the best choice for me personally.",Allegiant,trip_advisor,['Reliability']
14017,First class service for economy price!,Just couldn’t fault the service from wonderful Delta crew when flying to Orlando this Feb. The personnel were patient and polite throughout the flight. Wouldn’t think twice about flying Delta on long haul flights- true professionals.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14018,Change is Good,"When I lived overseas I was torn between United and Delta when making travel plans. When I moved back to the US, Delta had announced some upcoming changes around the time my travel began to slow down. On my recent trip, I can say that Delta exceeded my expectations during my entire trip. I enjoy boutique hotels so incorporating a 1st or Business class flight in my plans adds to the experience. Since I had follow on travel to Hollywood CA, I found that booking one way tickets for each leg was less expensive than booking roundtrip, multisegment flights. I flew in the morning and the breakfast and mimosas on the plane were prepared as it would be served in an upscale restaurant. The duration of travel will determine how many movies you will get to enjoy. I was able to watch two before arriving to Las Vegas. Other options include Comfort Plus seating which is located behind Business class if budget is a concern. To maximize your travel experience, I suggest signing up for mileage and hotel rewards so that you earn points for your travel. Keep in mind you will earn more miles with premium fares. As I travel more on Delta, I plan to share my experiences. In the meantime, happy and safe travels to you all!",Delta,trip_advisor,['Assurance']
14019,Customer Disservice,"Our first flight was delayed two hours (for a myriad of reasons, all different from the last) and we were not notified by the United employee when we checked in at the Asheville regional airport. This two hour delay would have resulted in missing our connection and the international flight from LAX to MEL, but we found a flight out of CLT to LAX with absolutely no help from the AVL United employee (he gave us a phone number to call and sent us on our way, saying there was nothing he could do for us, even though he had just finished helping the couple in front of us with the same itinerary delays). Made it to LAX in time to catch the initial flight to MEL after booking the flight ourselves. Made it to our seats only to wind up sitting on the tarmac for two hours due to a flat tire caused by “running over a washer” (read: negligence) on the runway. By the time the tire was fixed, the crew was over their authorized hours, and the flight was canceled. We were told that we would be rebooked to our initial destination (Melbourne), but we were rebooked to Sydney, which is about 539 miles off our initial destination. In order to solve this, we were directed to another United customer service desk where we stood in line for an hour with 50+ United customers dealing with similar “rebooking” issues. It was 2:00 am by the time we were able to talk to a United customer service employee, and good god I wish we hadn’t. For two hours we stood at that counter and did not get a straight answer to our questions, ie.) He told us he booked tickets for our party of 4 on the same alternative route to Melbourne, but when we checked our itineraries, the flights were still destined for Sydney or, to our surprise, Brisbane. When we asked for the tickets to be printed, we were told there were only 2, even though all 4 of us at the counter repeatedly had to remind him that there were 4 of us. On top of this, a customer that had been previously helped cut his way in line twice to commandeer Pax’s attention even though we requested he wait so we could have a chance to get our stuff sorted out as well. It was 4:30 am at this time, we were given a motel voucher by Pax, and told we had rooms booked for the night, but when we called the motel to verify, we were informed we had no bookings and there were no rooms available. Cots were eventually provided for customers that didn’t have any options other than spending the night in the airport, only to be collected about an hour and a half later. The United customer service line has been long and slow moving all day already, which indicates that these issues are still persisting, and United is not prioritizing the one thing it needs to: its customers.",United,trip_advisor,['Responsiveness']
14020,Great customer service... eventually,"Our flight was cancelled due to bad weather while we were in line to drop off our bags. We waited an hour to speak to a customer service rep at the Ottawa Airport, however they were dismissive and unwilling to help. We called the customer service line and the rep was extremely helpful, she was able to get us to our destination that day and even upgraded our seats.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14021,Airline from HELL,"Got to airport at 3 pm on March 26 for 9 pm flight ( mind you that’s what they recommend get to TSA as early as you can ) . Yet We Couldn’t check bags in till 6 pm . At 6 pm the line to check in was enormous as only 2 people were working! Luckily we were first and got our bags checked & proceeded to long TSA lines. All in all 7:30 we got thru TSA . Went to gate and there is standing room only in entire frontier wing of about 8 gates. People were stranded from multiple airlines from days before. Luckily we have priority pass lounge access. We went to an overflowing lounge and waited till 8:30. Then 8:45 proceeded to gate , 9:00 pm came and went and Not one announcement about wth is happening. Then 10 pm , 10:30 they started boarding , boarding took an hour for some reason . 11:30 pm we taxied out and were told the plane is having “mechanical issues” and needs to return to gate. Waited 45 min to be towed back to gate at which point we are told we can exit plane if we want. No explanation as to wth is going on and if flight was being Cx. We left the plane and considered taking another flight with another airline but they would not remove our luggage from the broken plane. At 12:45 we were told plane needed a jump start by an anonymous worker who said that she personally never flies these planes.All the people who heard this decided not to return to the original broken plane. She offered us a flight at 5 am . We got new tickets and proceeded to another gate. We couldn’t get any sleep as the fixed chair armrests do not allow lying down. Just a filthy floor! Mind you most bathrooms get closed and no water or food is available at this time anywhere. Come 4:30 am I realize our gate destination was changed. We hecticly run to an open counter and we were told our new gate which is across the wing and is supposedly already boarding . We run like maniacs no bathroom no water to get on our new flight . Finally we left and passed out sleeping on the plane . When we arrive no one is around to tell us where our baggage is as it left on previous plane. Waited hours to get help. Come 9 am March 27 we get an email from frontier that our flight from previous day is experiencing delays and will be taking off shortly . No words to describe this absolute chaos",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
14022,Horror show,This airline is ..to put it in the mildest term..a complete s#$% show ..i mean they have messed up my vacation a couple of times with this last one delaying us for several hours with no explanation....last time i fly with them,FrontierAirlines,trip_advisor,['Reliability']
14023,LA PEOR AEROLÍNEA. ESTAFADORES! LADRONES!,"Me cancelaron el vuelo y a pesar de haber llamado mil veces, me toman por tonto y me hacen esperar semanas para nada. Me han robado casi 1.000 euros. Hace ya casi un año y todavía no me devuelven mi dinero. Ladrones!!! Corruptos!!!",Avianca,trip_advisor,['Responsiveness']
14024,No problems,No problems - arrived at Orlando Airport early for our return flight back to Newark luckily the gate attendant was very friendly and were able to have a very nice chat to pass the time. Middle seats on aircraft are cramped and not much room luckily only a 2 1/2 hour flight. TV on return flight was not working which we knew before boarding and we were under the impression there was going to be a small compensation but nothing to date.,JetBlue,trip_advisor,['Responsiveness']
14025,Panama Canal cruise,"Took a 15 day Panama Canal cruise with carnival which ended in Tampa. Cruise was beautiful. The southwest flight was spotless and the flight attendants kept feeding us snacks and drinks throughout the flight which landed in San Diego 10minutes earlier than scheduled. By the way, I’ve never been on a southwest flight that was bad!",SouthWest,trip_advisor,['Assurance']
14026,BOOKING.com,I did book a flight from Booking.com and i had 24 hrs to cancel . Booking did not cancel saying that the airline UNITE doesn’t allow cancellation within 24 hrs . It is the customer right to have 24 hours for cancellation Do not buy using this website,United,trip_advisor,['Responsiveness']
14027,Entrenados para mentir,Mi vuelo salió con 4 horas de retraso desde Santiago. Al consultar por la conexion desde Bogotá a Punta Cana nos piden que estemos tranquilos ya que habrá un avión esperándolo para embarcar de inmediato a Punta Cana. Llegamos a Bogotá y después de más de una hora en una fila nos dicen que el vuelo saldrá el próximo día en la tarde. Después de mucho reclamar logramos que nos cambiaran a un vuelo que salía a las 8 AM. Nuevamente nos mienten al decirnos que nos llevarán a un hotel de 5 estrellas en el sector del aeropuerto. Después de más de una hora llegamos a un hotel NH con suerte de 3. Además nos ofrecen todas las comidas incluidas. Nos dan un Voucher para la alimentación que al tratar de usarlo en el hotel nos dicen que solo lo podíamos usar después de las 21:00. Eran las 7 de la tarde estábamos cansados así es que tuvimos que pagar nuestra cena. Después supimos por otros pasajeros que consistía en un plato de arroz blanco con un trozo de pollo seco incomible. Como compensación a la pérdida de nuestras reservas hoteleras y los perjuicios provocados solo nos ofrecieron unos bonos Iberia por US$ 250. No vuelvo a subirme a un Iberia nunca mas en mi vida.,Avianca,trip_advisor,['Responsiveness']
14028,Peoria IL to Las Vegas---one way!,"This past year of 2018, Allegiant Air did not get a good review on their airline service. As a f/flyer and a travel agent for over 30 years, I was one that would not have given them a very good review. HOWEVER---when we came out to our winter office this past November----WE CHANGED OUR MIND! They had done away with the old cramped jets that they had been using and replaced them with much newer aircraft. Sorry I can't give you the number on them, but they were all a 3 & 3 across configuration. The trip was very enjoyable and I would recommend them to all of our travel guests. MUCH DIFFERENT that the way it has been------- and I have probably been on more than 100 flights over the years since they started. THANK YOU A/Air. We are booked again this May to return to Peoria for the summer on Allegiant and NO ----WE DO NOT get any special deals or prices from Allegiant!",Allegiant,trip_advisor,['Tangibles']
14029,Holiday visit,"I flew out of Tampa Saint Pete international airport and arrived in Niagara Falls international Airport. The airport in Saint Pete has recently been remodeled and upgraded. They are still working on the parking lots so there is lots of construction. One disappointment about this airport is the fact you have to walk out on the tarmac to board the planes, there are no sky bridges. Niagara Falls international airport while tiny, is exceptionally clean and modern. I highly recommend flying allegiant air.",Allegiant,trip_advisor,['Tangibles']
14030,Great First Experience with Spirit!,"I had heard a number of bad reviews, but I had a great roundtrip flight experience with Spirit. The ticketing and checkin process was easy, and every Spirit employee we encountered was very friendly. Would definitely fly again!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
14031,Personal Item in Bulkhead Seat,"I am traveling soon on what will be my second Frontier flight with personal item only. Previously traveled with family and checked bags. I believe the personal item has to be put under the seat in front of you and can't be placed in the overhead. If you have a bulkhead seat, I assume they will let you put personal items in the overhead bin?",FrontierAirlines,reddit,['Tangibles']
14032,Frontier airlines,"As I endure another night at the airport, awaiting tomorrow morning's rescheduled flight, I’m famished , and a shower becomes a desperate need. The situation worsens with the disappearance of my checked luggage post-cancellation, met only with a fleeting apology from the front desk staff. Despite assurances of hotel accommodations via email, the frontier desk remains desolate. The looming risk of $3600 worth of medications and six months' worth of insulin supply spoiling weighs heavily on me, having just acquired them from CVS. With the ice pack's lifespan limited to 12 hours, anxiety escalates. Efforts to reach customer service were fruitless—calls to Denver and DC airports, and online inquiries, led only to glitchy chatbots. The lack of adequate support raises serious questions about how these airlines continue to operate. Immediate suspension and shutdown appear more than necessary.",FrontierAirlines,reddit,"['Responsiveness', 'Empathy']"
14033,Incompetent Customer Relations,"Paid for Premium Economy roundtrip Vancouver to Morocco. Air Canada cancelled Montreal to Vancouver leg so put us in the back of the bus on the next flight months before the flight. Customer Relations solution was to add a leg Montreal to Toronto then to Vancouver. Customer relations stated that the flights were all Premium Economy. However, the Montreal -Toronto leg had no Premium Economy section so back of the bus.The flight from Morocco to Montreal did not have a functioning entertainment system for the 9 hour flight. After more than 10 weeks,Customer Relations sent an email stating that as a gesture of goodwill they are sending an eCoupon with instructions on how to use it. Problem is there was no eCoupon sent with their email that stated it was ready to use but expired in 1 year from this date. Either incompetence or delaying tactic. We are trying to book a flight but no eCoupon to use. Air Canada states that the eCoupon can not be used retroactively if we book before eCoupon is resent if they intend to actually follow through with their promise of an eCoupon. Tried follow up emails with no replies and phone calls where no one can help.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14034,YOU CAN NOT TRUST IN AIR CANADA,"My name is Eliana Hermann, my husband is Michael Hermann, in august 2019 we bought air tickets to Brazil through Air Canada, my husband is american and i am brazilian but i have the green card. Yesterday, when we were checking in, we discovered that I could not enter Canada because I needed a transit visa. We tried to call Air Canada for 5 hours and no one answered us. I cried all night because I needed to be in Brazil the next day after my flight because it would be my son's graduation and also his engagement party. For months we saved to make this trip and within minutes Air Canada destroyed everything. We had to cancel the flight and had to pay $ 600.00 fine and the worst was that we could not get another flight by another company. Thanks to Air Canada for missing out on the chance to be with our child at such an important time. Since Air Canada does not inform its customers properly and do not answer the calls and it is impossible to send email, the least they could do would be not to charge the $ 600, that was a rip off. So now I saw on facebook how many people are dissatisfied and had their dreams taken from them by this company.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
14035,"Southwest usually good, but bad weather made for long delays","I flew from Louisville to Boston on 6 July. The flight stopped in Baltimore for a change of plane. Because of bad weather, the flight out of Baltimore was delayed for a long time. Flight delays due to weather are not an airline's flight, but how the delay is handled and conveyed to passengers is. And in this case, Southwest could have handled this better.",SouthWest,trip_advisor,['Responsiveness']
14036,vuelo desde Chile a punta cana,"En general buena Aerolinea, pero cuando llegamos a embarcarnos habían adelantado la salida del vuelo. teníamos escalas en Bogota y la hicieron en Lima.",Avianca,trip_advisor,['Reliability']
14037,Improved service,Flew back on a Sunday night on a full flight - the plane was packed with anxious travellers and overhead cabinet was full and they had to check most of the carry on luggages. The crew handled the stressful situation very well! They were able to listen to our concerns and genuinely willing to offer suggestions to help.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14038,AI is taking over the World and its starting from Air Canada,"Air Canada is the worst flight operator I used in my life. They forgot the value of human interaction and choose to make me speak with a robot as if AI is not already taking over the world. If I am calling for customer service, I expect customer service, not an AI. This is an insult to humanity, the fact that they cannot pay anyone minimum wage to sit in front of a phone and respond to inquiries is insulting. When I pay 500$ for a flight, I expect minimum decency of human responding to my calls. I urge you all to never use this airline again, you are better off cancelling your trip or going walking. If your flight is cross atlantic take a boat, just do not take Air Canada. Please and Thank you!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
14039,Smooth Sailing,We were pleasantly surprised by the flight and the service provided by the crew. Only complaint was the time of arrival but that was by choice!,Delta,trip_advisor,['NA']
14040,Late again but refuse to compensate,"I admit the flight itself was fine. However, not for the first time it was late. We were told that was due to technical problems with the plane and duly landed at Heathrow over 4 hours late. Air Canada’s website states very clearly that in that circumstances a $400 compensation fee is payable, but sure enough, they refuse to pay. Poor service compounded by poor backup. Last time I flew from Canada Heathrow had some fog. Check in queues took 2 hours and we nearly missed the flight. Wish we had! All but 7 of the planes due to land at Heathrow that day managed, but we were diverted. Not to Stansted as others were, but to Paris as that was the nearest airport where Air Canada had groundstaff! Good to know they were thinking of themselves and not the customer! Also, dreadful food and thrown at you before offering a drink!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
14041,Never ever again!,I ready the reviews. Shame on me for giving this airline a try. Flight delayed 5 hrs so far and no sign of being available.,FrontierAirlines,trip_advisor,['Reliability']
14042,Careful when you fly with Delta,Delta made me pay 100 dollars for a bag that was 2 pounds overweight. I was ok with that because my bag contained important items that I received from my baby shower etc. When I arrived at the gate we were told the flight was delayed 45 minutes for cleaning. At this time they were also unloading peoples luggage—luggage that was heavy. They didn’t inform us that they were doing this until many of us arrived in Paris and were not able to pick-up our bags. They arrived 20 minutes later than they informed us . My understanding is that the delay had more to do with an overbooked flight and heavy luggage rather than cleaning. They should have informed the twelve people whose luggage they were unloading from the plane. I have mo clothes to wear and a bag full of baby items that are waiting to be delivered to me. The customer service rep says they can’t find the delivery address on google map. My in-laws have received mail and packages since they have lived here. They also could not tell me what company they use to deliver the items to us. I am less than impressed with Delta. I wanted to recommend my family fly with them for the wedding next year but now I will not. I also would like to mention that they are not good about regulating people who are wearing actual masks. I am pregnant and the man sitting next to me was coughing the whole flight and wearing a bandana to cover his face.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
14043,Seats are deplorable.,"This was the worst flight experience we have ever had. The seats are hard, way to close together and upright. My husband was in pain throughout both flights. We will never, ever fly Allegiant again.",Allegiant,trip_advisor,['Tangibles']
14044,"GREAT SERVICE, COMPANY, EMPLOYEES, ETC","took a delta flight from atlanta to cancun with no issues. the plane was full, so there wasn't much to do buy sir in your seat and be comfortable. The flight attendants were helpful, responsive, and delivered the service we expected.",Delta,trip_advisor,['Responsiveness']
14045,Terrible no one should fly frontier I wish they get shut down,This is the worst if the worst airline they are con artist and will steal your money and say sorry ma’am sorry they stole 600 dollars from me and said sorry there’s nothing we can do if you u want cheap go to spirit this company is the worst trust me Update they have changed my flight causing me to spend and extra 300 dollars in hotels fees they are all trained to say the same thing don’t expect your money back all you will get is a sarcastic I’m sorry maam they are not following social distancing on their air crafts anyways anteater rebooking with them because I am locked in because I can’t get a refund I booked a flight for 6:45pm that was changed a day later to 10:46 am I’m so done with them I want to report them so bad,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14046,Long birthday weekend,"I flew Allegiant Airlines from st Pete to New Orleans and back. Flight was great, crew were helpful and baggage claim was easy. This is a budget airline so we paid for a bag and seat selection and was still less for 2 people than any major airline for 1. I will fly them again. My only complaint was TSA at st Pete airport, that was awful, but no fault of Allegiant.",Allegiant,trip_advisor,['NA']
14047,Never on time; additional fees for everything,"I have been flying Allegiant between Orlando & Asheville since they started serving Asheville out of Sanford/Orlando airport. The flights are never on time, there are fees for all bags, including carry on, and fees if you want to prebook your seats. However, you can generally find cheap flights and it's easy flying in / out of Sanford & Asheville and much quicker than driving. I'm hopeful their safety record improves & they upgrade their fleet.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
14048,THIS AIRLINE SUCKS!,Everything about this airline is horrible. The people are A-holes who think they know everything (which they obviously don’t). They overcharge for everything. We booked this flight because on paper it was half the price of deltas flight but after it was all said and done it ended up being more expensive. THEY CHARGE YOU FOR EVERY LITTLE THING. Arrived to my check in a prompt 2.5hrs before an international flight (which is what’s recommended). AND THERE WAS NO ONE AT THE CHECK IN COUNTER. the line was almost out the door when they arrived it was externally embarrassing for them. The seats on the airplane feel like my daughters car seat but even cheaper. Absolute BS. This is the first review I have ever left and I have had some very bad experiences on airlines but this was just an embarrassment to the airline community. My flight attendant smelled like eggs but old ones. I’m sick of this. -thank you for reading.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14049,Don't fly longhaul on a 777,"My flight from Dubai to Sydney on 30 June was terrible. I could not believe that Emirates would use a 777 for a 14 hour flight. There was very little leg room. I believe that extra rows of seats had been crammed in to fit more passengers. The engines were extremely loud every time we changed altitude, I presume to avoid turbulence. The insulation was so poor that the window blinds were too hot to touch when we flew over Australia. When I arrived late into Sydney I had to rush to my connecting flight to Wellington. It was very difficult to find where to go, especially being tired after travelling for 24 hours. There was not a single Emirates person anywhere in sight to help. What a difference from Singapore Air where there are skilled people to hurry you to the next leg of your journey. For these reasons I will not be flying Emirates again.",Emirates,trip_advisor,['Tangibles']
14050,If I could give them a 0 I would,"This airline is horrible. I will never fly with them again. Their customer service is atrocious. How do you misplace travel credits? I spent over 400 dollars and called to cancel my flight and know that I have travel credits, yet when I try to call and ask they tell me I have none. I am so beyond annoyed and over this airlines. Also their prices are expensive for what?",United,trip_advisor,['Responsiveness']
14051,New Favorite airline!,"I have not flown Allegiant for many years, and I had refused to fly them after hearing all of the negative publicity about mechanical issues. After hearing they have replaced their entire fleet, I decided to give them another try. I am so glad I did. I was very impressed with them. The plane was a new airbus. The flight was fantastic and the crew was very friendly. They may have just won me over as my ""go-to"" airline.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
14052,Southwest is great as always,"Southwest is great as always. Crew was fabulous, we generally fly Southwest to and from Phoenix several times a year. Our daughter is a college student. The flight was bumpy but the crew didn't miss a beat. Boarding was easy as well.",SouthWest,trip_advisor,['Assurance']
14053,Good flight bad food,"We paid extra to sit in row 8 which has more leg room.It was well worth the extra as the flight takes over 10 hours.The flight was punctual and reasonably comfortable.However,the food and service leave a lot to desire.But , of course, the important thing is the comfort and safety both of which were satisfactory.The plane was fairly new and was clean.",Avianca,trip_advisor,['Tangibles']
14054,Hours of delays and rude customer service,"JetBlue has the worst type of customer service available. Both flights of our roundtrip journey were delayed by multiple hours and they couldn't have made it clearer that they did not care. Our return flight was delayed 4 hours and we had to spend multiple hours sitting on the tarmac. After 2 weeks of hassle, they begrudgingly offered us a $50 JetBlue credit on a future flight, despite our flights costing $600. I have the JetBlue credit card and am a loyalty member, which held no sway in anything. Our screens were broken and they allowed people to scan their own boarding passes for entry onto the plane so there was not a security check. The planes were dirty and old. They are the worst.",JetBlue,trip_advisor,['Responsiveness']
14055,BEWARE,"If you book anything with Allegiant and EVEN if you purchase their ""Trip Flex,"" you can only get a refund in an Allegiant voucher. This applies with rental cars, hotels, anything. So if your plans change for any reason, you'd better have a plan to visit some other Allegiant destination. Otherwise, it is a la carte everything. Their seats don't recline at all so not great for longer trips.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
14056,very ridgid policies,This airline is very ridgid and would not cancel a flight when I called and because I was waiting on line for them to answer the 24 hour period passed. They charge for everything to bring hand luggage on to book your seat. I will never try to book with them again.,FrontierAirlines,trip_advisor,['Responsiveness']
14057,Stay far far away!!!!,Terrible terrible customer service!! They are a rip off!! Went to book online and it kept saying error and going up and up. When we finally did book thru a agent. They made a mistake on our booking and charged us a astronomical fee for changing THEIR mistake!!!! Stay away!!!! Book any other airline,FrontierAirlines,trip_advisor,['Responsiveness']
14058,"Abrupt , Absurd, and Selfishness spirit Airlines","I arrived at the airport with my family and when you ask for a reason why to not use Spirit Airlines Let me Explain to You Why in a short term you will not pay a dollar to this company. Spirit Airlines apart from my issue will clearly show you the negligence and sadly but the very least and little bit of How stupid , negligent , and lawless abiding structured company they really are when it comes to major issues, such as the numerous accounts of Fraud , Laws Broken Numerous times, neglect to the shaft of customers and employees , theft from individuals, and Plenty of me glance shown when it comes to abiding laws while running a big company. The reason why I am taking time is for meany reason. One personal story i would like to Share is if you are on time with Spirit Air Lines and it is before your boarding time , you will NOT have an option or the opportunity they offer you to board. Sound Crazy Right? No it happened more than once now with the same company, Spirit Airline Refuses Service for the reason of a time of being late to boarding, I will be clear I was on time. The lady’s at the desk clearly pick and choose as they please with who boards. It is sad and hurts my heart. Spirit Clearly Keeps Proving To The Users that they could care less about there own family and employees ! Much More they need improvement and need major help. I’ll pay you to Not use spirit . 🤷🏻‍♂️LITERALLY!🤷🏻‍♂️",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14059,Great service and comfort,"Easy check in, ,well coordinated boarding. Seat space good and excellent programmes on seat back screen. Food fine and overall enjoyable flight. Stopover in Sydney a bit disorganised but OK",Emirates,trip_advisor,['NA']
14060,Emirates Connections at Dubai,My parents are traveling from Bombay to Seattle via Dubai. The Bomay to Dubai flight was delayed by 4 hours and now I see the Dubai to Seattle flight is on time. I am worried if they will be able to catch their connecting flight.😓 They are traveling for the first time. Anyone in similar situation and can help would be appreciated!,Emirates,reddit,['Responsiveness']
14061,Chicago trip,"Southwest Airlines never disappoints, they are friendly and helpful. This was a full flight, which means I was sitting in a middle seat, I was able to find a place for my bag a few rows back from my seat. When we landed my bag was passed up to me for a smooth exit. Air travel is not easy but I always feel that the southwest staff is there to help with anything along the way.",SouthWest,trip_advisor,['Assurance']
14062,calificacion de la linea aerea,"vuelo salio a tiempo programado, buen servicios a bordo y amabilidad de la tripulacion, personal preparado",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14063,Long Haul Comfort,"Delta One now has these suites that are very comfortable. You can have good deal more privacy and the seats of course lay flat. The food is very good but let's face it, you aren't paying for that. If you were then you are not getting a good deal.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
14064,Experience with upgrading to Polaris after purchasing economy?,Hi all. I’ve got a planned vacation to Asia next April and the outbound I’m eyeing is BOS-SFO-SIN. Polaris is currently $4700 (one way) so I’m considering buying economy for $670 (ideally with points) and purchasing a cash upgrade via a website offer thereafter. Does anyone have experience with how much this can range in cost? Ideally I’d jump if it was around $2000. Does booking the original ticket with points affect anything? Does booking a certain day help my odds of a better price (would like to leave on a Thursday but would consider Wednesday or even Tuesday if it would be a great deal). Is there a sweet spot for when to get the lowest pricing? Thanks,UnitedAir,reddit,['NA']
14065,Terrible airline,"I thought I would venture out and try Frontier. I love that they are a more green airline. However I will NEVER travel frontier again. The employees were rude without being given a reason (like me walking up to ask a question about my ticket). Our flight was delayed twice. After sitting in the plane for 30 min, without any A/C, the flight attendant says there’s not enough fuel. After 30 more minutes waiting for fuel, the attendant says sorry there’s no A/C, one of our engines is broken. Even if that doesn’t impact flying, don’t ever tell flyers an engine is broken! 2.5 hours of sitting before our plane takes off. I will NEVER FLY FRONTIER AGAIN. And will tell all my friends of this experience so they don’t have to experience this either",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14066,Excellent service,"We had help at the kiosk from a clerk who saw my husband was using a cane. She asked him if he would like a wheelchair. He replied he would need one when we arrive in Boston. She arranged for one to meet him when he got off thte plane. The captain advised we would wait to take off until the rainstorm that was coming in passes. I was relieved to hear this I really didn't want to fly in a storm, We left about a half hour later but we were safe. The flight attendents were pleasant, attentive and helpful. When we arrived, the wheelchair was awaiting for my husband. I wish we had the attendant's name who helped him. Kudo's to him, he went above and beyond on his service. He got our suitcases from the luggage carousel and insisted on bringing them to our daughter's car. Each time we fly, we chose JetBlue. We want direct flights to Boston from Jacksonville, FL and they offer this flight. We have been using JetBlue exclusively for 15 years.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14067,Half the price..twice the fun,Flying Allegiant Air is about half the price of flying other airlines and it’s a direct flight! The staff have always been happy to help and a pleasure to fly with.,Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
14068,Ms,Emirates decrease the level of services in the cabin and lounge Crew in airplane also not welcome to passenger very well. Really disappointed with emirates services,Emirates,trip_advisor,['Responsiveness']
14069,Frontier Airlines,Very economical; staff is extremely efficient; flight was great. I would recommend keeping luggage simple. Great flight.,FrontierAirlines,trip_advisor,['Reliability']
14070,Bom,"Boa. Aviões medianos, equipe muito tranquila e receptiva. Dentro do esperado pela crise interna. Voo super tranquilo.",Avianca,trip_advisor,['NA']
14071,Horrible customer service with the Rate Management team only interested in fleecing travellers,WARNING: AVOID THIS AIRLINE AT ALL COST I have been on call with customer service since 7am trying to get an upgrade. The united airline app gives me 2 different rates for an upgrade which is almost double to four times the flight ticket. What is annoying is that the same ticket (as a new customer) on the united airline website gives you a reasonable fare. I am looking to upgrade my ticket not buy the damn plane. United Airlines get your act together and stop openly robbing customers. With this cheating attitude I won’t be surprised if you go bust soon.,United,trip_advisor,['Responsiveness']
14072,1st Flight using Avianca,Three of us took This flight with a stopover in San Salvador. I liked everything about the flight. The seats wear comfortable the service was very good and the6 were on time. We flew back with Air Canada and Avianca exceeded our expectations and was a much better experience than Air Canada.,Avianca,trip_advisor,['Assurance']
14073,The best Airplane company,"I fly with this company more than once and for me is the best one. The crew is really kind, patient and If you order something and there is no more they will give you the best choice. The seats are really comfortable, the food is good for being a airplane food and the movies that you can choose are good and new. I truly recommend this company",Emirates,trip_advisor,['Assurance']
14074,Denver  Business Trip,great Flight pricing was reasonable and good seat in exit isle. one time will use again. Personal at the gate were informative,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
14075,Spent 12h in the airport to and from my destination,"Flights delayed by 4 hours going both ways. Customer service desk closed and wouldn't help me get a hotel voucher. Ticket counter zero emotion when seeing if I am ""approved"" for a hotel voucher. I saved probably 200$ by booking Spirit vs a different airline. Not worth it! I'd rather pay extra for reliable service.",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
14076,Trip to Florida,"The flight was ok, but we payed for better seats , with more room and I end up in the exit, that was literally a wall..... I was very dissapointed with my seat, but the flight was ok, nothing to complain about",JetBlue,trip_advisor,['Responsiveness']
14077,Too warm. ,Flight from South Bend too warm. Flight home from Florida had a flight attendant with broken English on the speaker making announcements. Very confusing.,Allegiant,trip_advisor,['Responsiveness']
14078,Horrible service and scheduling,"I cannot say anything worse about this airline. Original roundtrip flight from Newark to Sarasota changed 2 times. Then they changed the actual arrival dates, so I had to cancel and rebook in Ft. Myers. The flight cost triple, plus I had fees for cancelling a car rental. I drive with 2 kids an hour and 40 minutes the opposite way to our flight which was then delayed over 6 hours. It was delayed because they did not have a flight crew available. Unacceptable...not weather, not act of god, but simply poor management on the one job you need to do. Flight 1712 on June 26th 2021. While waiting in Ft. Myers airport for hours we watched a separate JetBlue flight strike the skywalk while pulling into the terminal. This caused further delays and passengers to exit off the stairs. (Not easy with bags.) We finally get on our flight and get to Newark where we sit on the runway for an additional 50 minutes. Btw both my kids on flight TV was never working. So Family and all passengers were enraged with a glib attitude of some, not all, JetBlue staff. We get off plane with the flight crew saying they don’t know which carousel the bags will be on. This causes dozens of people to wait at the Jetblue Carousel 8, but the bags are sent to Carousel 1 on the opposite side of the airport. Everyone moves to get bags, but about 5 separate passengers never receive their checked bags, myself included. It takes over 20 minutes to locate a JetBlue employee who’s priority is telling everyone she can’t talk to unless everyone stays 10 feet back, however no one can hear her speak under her mask. After looking at my bag receipt she advises me they do not have a record my bags were ever put on the plane and they will attempt to track it. I call the next day and there is no update. My starting travel time was 9:30am and I did not leave the airport until 1am the next day. This is for a flight from Florida to New Jersey in good weather. Bag still lost with all my clothes, souvenirs, kids clothes (special blanket), swimsuits and over 2k worth of items. My kids start camp and they don’t have any bathing suits or appropriate summer clothes for Monday. But I did get an apology email that I may get a credit on a future flight. And the only reason I flew JetBlue was because they owed me credit from a previous failed flight, but that’s another story. Spend your money elsewhere please. The companies do not learn unless it hits their pocket.",JetBlue,trip_advisor,['Responsiveness']
14079,Frontier is a joke,"I'm done flying with Frontier. My experience has been horrible. Two out of three flights were severely delayed or cancelled, resulting in substantial financial losses due to cancelled hotel reservations, and time wasted dealing with changed plans. Don't get fooled into trying to save $20 by flying with Frontier... instead pay an extra few dollars and go with a more trusted airline.",FrontierAirlines,trip_advisor,['Responsiveness']
14080,Save yourself the headache,"The first and LAST time I will ever book Frontier. The WORST airline EVER!!!!! The worst experience I have ever had and that’s saying a lot since I’ve flown Spirit. We were booked to fly out and the flight was delayed. The delay would mean we would miss our connecting flight. They were useless. Wouldn’t even help us to find another flight on another airline. The attendant literally said “So what do you want me to do!” So now I’m in a car making a 12+ hour drive so my poor child can make her competition in the morning. Does not matter how cheap it is, don’t fly Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
14081,Very Good Service,"Jetblue is the only airline I recommended to my family and friends especially flying to Florida. The entertainment screens has nice size and direct TV with plenty of channels to choose from. Free snacks offered like popcorn chips, cookies, Granola bars, pretzels and of course complimentary soft drinks, juice and coffee. Nice friendly services.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14082,Good flight. Decent food. Great new A330-900neo plane.,"I flew from JFK to Israel and back on this great Delta plane. Aside from the usual inconveniences of a long flight (crying children at night, for example), both flights were uneventful. The first one was delayed a bit out of JFK because the captain was delayed so we boarded and waited for him to arrive. The one back was on time. I really like this plane A330-900neo. It is spanking new, reasonably quiet, the seats are wider than on 777 or 787 (the competing flight to TLV by United). In general, Delta is quite good on transatlantic flight and this time they also didn't disappoint.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
14083,Stuck in Aruba,"My wife and I were stuck in Aruba and missed our flight due to a VISA problem. The Delta staff were extremely helpful and understanding of our situation and were able to help us take the steps we needed to get home. Kudos to the Delta staff, would recommend this airline to my friends and family. Thank you Delta airlines for helping make our vacation extra special!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
14084,Canceled a flight. .  .no way back!!,25th anniversary trip. Trying to keep it economical. Drove 65 miles to Grand Island instead of Omaha or Lincoln. Found out 4 hours before our departing flight that our return flight was canceled. Already had hotel and entertainment reservations made. Spent TOO MUCH time on our 'vacation' stressing about how to get home. Flight home cost MORE than the $300 they gave us for canceling. Son drove 8 hours to pick us up and we all missed an extra day of work and the money from that too. This was a complete joke as there are no other flights back to Grand Island so everyone on our plane was stranded in some fashion. I have since read many other similar stories. I sent the company 2 emails and have had NO RESPONSE. This company simply doesn't care about customer services or inconveniencing people. SAD,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14085,Horrible service/Good Luck Booking On-Line,"Good luck trying to file a concern/complaint with Jetblue. Absolutely no transparency!! Total disregard for its customers time and needs. It has become routine, when you book a flight on-line that the system times out, leaving you uncertain whether or not your flight has been confirmed. You may receive a confirmation number but input that number into the system and it shows as an error. Then you call, wait 15-20 minutes to have the call dropped. Horrible service.....",JetBlue,trip_advisor,['Responsiveness']
14086,Trash,"Horrible. Two of the flights were delayed, one of them 2 hours because they changed the airplane, and needed 11 people to change their tickets for another day in order to accommodate the rest of the passengers. I had paid an extra fee for an aisle seat with more space for my legs, and I received in exchange a seat between other two with no extra space (international flight). When I tried to get that extra fee back after the trip, the company just gave a useless certificate with points for future trips, as if they thought I am looking forward for another flight with them. I had had a horrible experience many years ago, and this time I could not find something cheaper. Next time I'll do my best to avoid this trashy company. Even if I have to cross the Atlantic Ocean by swimming.",United,trip_advisor,['Responsiveness']
14087,A 15 year old and a 11 year old,11 year old is a minor and 15 year old is considered an adult. When they both fly together. Will the 11 year old have to pay the unaccompanied minor fee? Can the 15 year old be considered the adult accompanying the 11 year old ?,JetBlue,reddit,['Responsiveness']
14088,Worst Customer Service,"Most Frontier flights are alright, but if you have an issue, Frontier is not capable of addressing it. They have crappy email support that never resolve the issue at hand. If you try to call these bums, they either keep you on hold for 50+ minutes waiting for a rep and if you're lucky enough not to get your call dropped while waiting, the rep will ""accidentally"" disconnect the call. I never though there would be a company worse for customer service than Spirit but Frontier has proven me wrong. I used to fly with them, but after my most recent issue, I have cut them out of my travel plans.",FrontierAirlines,trip_advisor,['Responsiveness']
14089,Been frequent flier since they started,"I have a great many flights with Emirates and have always found them accommodating. My last flight was in 2015 when it was possible to pick your seat and required diet food at time of booking. Having always checked in online it was very easy to get through the desk check in at online booked in desk and quickly into departure lounge for boarding. Only problem was on numerous occasions, after arrival in Dubai to change flight for the Australia/Singapore one the flight gate would change from original listing so it was necessary to keep a good eye on the flight board as it is a long journey, part by shuttle to the other gates. I cannot fault the cabin crew whether flying Economy or Business classes the service was much the same and I give them 10 out of 10. I must give the entertainment system 10 out of 10 as I have never found an airline with such a diverse set of programmes and music to cater for most, if not all, tastes.",Emirates,trip_advisor,['NA']
14090,"Bumped two times, two airplanes same day","Original flight itinerary was: Fort Myers Florida to Atlanta to San Francisco. Bumped two times, two airplanes same day My first vacay in three years. 3:48 PM Fort Myers to Atlanta but we had disembark due to mechanical issue. No other flights available Until the next day. Should have taken a hotel voucher because they booked me Fort Myers to Minneapolis (ugh), And that flight Let’s cancel due to mechanical issue. And 11:30 PM got A voucher for a hotel. Happy birthday to me. Delta is a joke. One thing I will say is that I am grateful pilots from Delta or unwilling to fly if there’s an issue. But I’m not sure if Delta was on the up and up with the flight from Minneapolis to San Francisco.Sounded like the captain knew there had been some thing wrong. And Delta was putting off having to put us all up in a hotel. They were waiting to hear from Atlanta for God knows what reason. If I complain, Delta will probably start having their pilots put safety second $15 meal voucher?",Delta,trip_advisor,['Responsiveness']
14091,Telephone wait times in excess,"Last night I waited 1 HR 19 minutes to speak to an agent in order to attempt to change a flight by one day . You are supposed to be able to do it online but I tried and you can't. The agent told me the same flight was not available , now I find out it is.. This person was so inexperienced to talk to after this wait. Today, I am on hold for 40 minutes so far.. Absurd, Only Air Canada makes you wait like this.. I hope our Gov't does not give them privileges.. Sad indeed.... We are better to drive to Buffalo !!!!",AirCanada,trip_advisor,['Responsiveness']
14092,Bad  cervices,Never again want to fly on this airlines Service bad delay flys like they don't care and on top you pay large amount of money for caring on bags they ore the borse,FrontierAirlines,trip_advisor,['Responsiveness']
14093,Change flights and me no free options.,AC changed my flight and gave me only 45 minutes to catch my connection and asked that I pay a fee to change to that. Their customer service was rude and unhelpful on top that. I ended up missing my connection.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14094,Terrible Airlines for domestic travel,One of the worst airlines on the planet 🌎 in every categories!! Customer services is bad and no help if you are stuck at airport.,SouthWest,trip_advisor,['Responsiveness']
14095,Would rather take the bus,"Where to begin? Fees for everything, 75 miles to the airport but it was the only direct flight, 40 lb weight limit or another fee, everyone else is 50. No one at check in on either end of the flight. Seats like a folding chair. Even water onboard is a fee. Never again. Would rather negotiate O’Hare.",Allegiant,trip_advisor,['NA']
14096,Scotland vacation,"very surprised in a good way. flights (r/t) were on time; plane crew were friendly, food was very good. Paid for COMFORT W to get more leg room, etc and glad we did.",Delta,trip_advisor,['Responsiveness']
14097,No food or water on a 6 hour international flight!!,"Worst flight I have ever taken. On a six hour flight, there was no food or even water. Everything is for purchase. That is ridiculous. These flights weren’t cheap too like other budget flights. Literally there was no leg room at all! Most uncomfortable flight ever.",Avianca,trip_advisor,['NA']
14098,It is what it is - flying Frontier when your budget cuts are made,"This airline is okay from my perspective. I’ve heard a ton of complaints from the past about how bad the airline is, but my family has this habit of saving cash, which means that whatever airline has the best deal, and is the cheapest, we just go with it, to and from. Let’s start off with navigating through the airport. Checking in + customer service- Checking in was easy. The check in line was long, but our family had already checked in online, so the line wasn’t that long, it took about 10 minutes to get through, printed out our passes, not bad! In addition, the TSA line wasn’t bad at all, I don’t mind waiting in line. Boarding- It took about a couple of minutes to board the aircraft,but not too long, before we got out of our seats at the gate, there was a line forming by the door to the jet bridge onto the plane. Once we got to the plane, the flight attendants and pilot gave us a warm welcome, and we found our seats, just two seats behind the wing. Inflight experience- On our plane, there was no seat back entertainment, no TVs and I believe my plane did not have WiFi, which it’s a bummer to hear that, for food, they didn’t have any snacks at all, which cued me that we have to pay for them. We paid using our credit card, and for me I bought a bottle of water. (side note - before you walk over to your gate, don’t forget to go to a shop nearby to get comfort items, food, toys, and whatever you want or need, this is for families reading this, and this applies for budget airlines) The duration of the flight was 5 hours. Arriving- When landing, there were storm clouds over the city, which indicated that it was going to rain or thunder. When we got there, two of my family members went to the parking garage to pick up a rental car for a week (AVIS), and the person at the desk was friendly and helpful. Me, my mom, and brother waited at the baggage claim for 30 minutes to almost an hour, I was like “What is taking so long!?” After all that went down, we picked up our baggage and went to the elevator, went to the garage, the rental car pulled up, and inside was my dad and brother, and drove up the ramp and to the front, the pick up and drop off zone! And we drove to the hotel downtown. Flying back was just the same.",FrontierAirlines,trip_advisor,['Responsiveness']
14099,Great service and flights - just annoying bag fees,Great service and flights - direct flights from San Antonio to San Francisco. The additional fees are annoying. I wish United would change their bag policies to be similar to Delta or American.,United,trip_advisor,['Responsiveness']
14100,Will gladly cancel your flight- multiple times- without compensation,"As I am a young, self-supported American, I do not have the funds to fly as much as I'd like. So, when I do save up enough money to fly somewhere every couple of years, I tend to fly Spirit. I have flown only two times (and attempted to fly a third time) in my adult life- both on Spirit. The first two experiences with Spirit were generally okay, although I was surprised by the lack of legroom and elbowroom. About a week ago, my boyfriend and I had our first flight planned in two years- we were going to go to Vegas for the very first time. We were SO pumped, we counted down the days on our chalkboard every day. At 9 pm the night before our flight was supposed to leave at 6:44 a.m., I logged onto the Spirit app to find our flight was CANCELED. This has never happened to me, nor have I heard of it happening to anyone else. We were absolutely devastated and panicking trying to figure out what to do. The email Spirit sent me was very vague and stated ""Sorry for the inconvenience. We will try to get you on a different flight. Stand by."" That was it for HOURS. Finally, I got another VERY VAGUE email saying ""sorry your flight was canceled. Here are some free meal vouchers that you can't use on alcoholic beverages"". Without ANY communication that we were put on a new flight, we decided to book another one to make sure we had a flight. When we got to the airport the next day at *10 PM *, we realized that they had already rebooked us on the flight we paid for- without telling us. Luckily, they refunded us for paying for this second flight. We were finally able to relax, got a couple drinks at the airport- tried staying positive- at least we only missed one day of our vacation, right? After having a couple cocktails, we decided to go back to our gate as our plane was going to board within a **half hour**. When we got to our gate, we overheard a Spirit employee telling other passengers that the flight was canceled... AGAIN. I think we were in shock. We literally couldn't speak. We had no idea what to do, so we did what we were told and went to speak with customer service- there were about 100 people in line. While in line, my boyfriend and I decided we'd rather be refunded- and assumedly compensated for our lost hotel stay, rental car, etc.- than wait another 24 hours to (maybe) get on another flight. When we got to the front of the line, we told the man we would like to be refunded and compensated for our hotel, or put on another flight for that very night (of which there were several Delta). He tried telling us he absolutely COULD NOT put us on another airline. (Later on, we spoke with an older gentleman whose flight was canceled by Spirit and they put HIM on a Delta flight, so we were blatantly lied to). He also stated they would not compensate us for anything as it is just a ""risk you take"" when booking a flight- apparently you should not book a hotel until you are already at your destination to ensure you actually have a flight. We were very distraught at this point as we had planned and PAID FOR and looked forward to this trip for so long. I started breaking down in tears at the customer service desk, knowing we had just lost HUNDREDS of dollars, and our once-yearly vacation. We were offered nothing but sarcastic remarks by this Spirit worker. In the end, we opted for a refund (for the FLIGHT ONLY) and decided to drive to Chicago instead for a few days. The worst part about this experience is learning that passengers in the U.S. have absolutely no rights, which is extremely corrupt in my opinion. In the E.U. there are tons of policies in place to protect PAYING CUSTOMERS- as opposed to billion-dollar industries who could easily afford to comp their VERY UNHAPPY customers for their hotel they could not get to because of their inability to get proper staffing. Spirit could, of course, choose to treat their customers properly by putting these policies in place, but don't. I will never fly Spirit ever again- due to their lack of care, communication, customer service, or reliance. The amount of stress we went through when we were supposed to be ON VACATION is insurmountable and unacceptable.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14101,WORST CUSTOMER SUPPORT!,Flight was delayed because of a maintenance issue with the plane. Lost connecting flight in Florida because of it and couldn’t get another one until 3 days later without having to fly with a different airline ($300+) No refund and rude customer service. No consideration at all for the customers.,JetBlue,trip_advisor,['Responsiveness']
14102,They strait up lied to us.,"I spoke on the phone with a representative telling me it would cost $200 to change my flight to a later flight that day. For some reason she couldn’t send a confirmation code but she insisted we were on the flight. Come to find we are not on the flight and the next flight is the next day at 7pm and it will cost $600 to change. Again we are not put on the flight. We have ti call again and beg to please help us get home. This final representative is helpful and puts us on the flight the next day for $600 and she tells us that she is upgrading us to economy plus for no charge. Come to find we were actually charged $129 to be upgraded. So with our hotel, flight change and upgrade we had to pay $1000 and miss work when they promised us a $200 charge to leave the same day. They also yelled at my girlfriend and at one point just hung up on me…. F*** United airlines.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14103,Cancelled Flight,"The airline delayed the flight due to the computer not acting right and would not reboot, so for safety the flight was cancelled. I understand that safety comes first but then trying to find out what we were supposed to do .. no announcement as to hotel or accommodations due to the flight being put off to the next day. Finally, after hours we are told to find our own place and save the receipts. If you want to be compensated, you have to sign into a company that will try to get you some of the money back, but you have to pay for it. I have given up trying to get anything back so I will just tell you and anyone else try not to use United as your airline of choice.",United,trip_advisor,['Responsiveness']
14104,La peor aerolinea en la historia,"La peor aerolinea en la que alguna vez viaje. Airbus 320 para un viaje de 7 horas, sin lugar, sin pantalla, sin servicio de nada, la verdad, viajen en cualquier aerolinea menos esta.",Avianca,trip_advisor,['Tangibles']
14105,Surprisingly very good...,"Let me start by saying it worked for me! I usually don't write reviews but I felt it was important in this case as I feel Allegiant is not fairly represented in most reviews I have read; as many would agree the prices are very reasonable. My son is in college and I thought it would be nice to surprise him with a visit from the family.I flew from FLL to CVG along with my husband and daughter round trip for under $445.00 with one carry on bag vs $675.00 with delta which was a really good price from the as well. One of my sons high school teachers recommended Allegiant when she found out he was attending college in Cincinnati but after reading reviews I was really turned off and thought they were only cheaper because they were horrible. However I did purchase a one-way ticket for him up to school which was about $140.00 with two checked bags. Well my son was extremely pleased with service including the plane and crew. He said it was better than the Delta flight he had taken a few months earlier. So in my mind I'm still scared because of the reviews but I decided to take his advice and give them a chance. He was right! Allegiant is just as good if not better than other airlines. The following summarizes my experience: The waiting area in terminal at FLL is unattended until the flight is almost ready to board. The flight did not board on time but left on time. Upon boarding the aircraft we were greeted by crew members which were very nice and pleasant. Our seats where together so I paid extra to choose otherwise my cost could have been $72.00 less but I wanted to sit with my family. The seats were fine with no recliner but I had plenty of leg room. I am 5'2 so it was perfect space. My husband is 6'2 and he was also fine, not as much leg room as me but he was comfortable and no complaints. My return flight was delayed but it was not the airline fault as there was a security problem at the airport so I cannot blame them. Point here is, If you are looking for affordable plane ticket direct flight and not picking about minor things like reclining seats, free snacks and magazines, Allegiant is the carrier to go with. It's simple, you pay for exactly what you want with them and their sevice was great. By the the way I already purchased a flight to bring my son home during Thanksgiving. The ticket was $160.00!! I would definitely recommend flying with Allegiant. If you had a bad experience before give it another try..In my book, they can hang with the best of them. Will keep you posted on future flights.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14106,Left Stranded in Florida,"In early March, we were left stranded in Florida by Frontier Airlines. They cancelled our flight home because of "" operational issues"" We later found out that they had no aircraft available. We were given notice 2hours before going to airport in Fort Myers. From this point on, it has been a nightmare trying to reach anyone in customer service via their web-site or by phone. The customer service phone number is a joke. Hope you like being put on hold for hours only to get someone in the Philippines who only knows how to direct you toward their web-site for help. Waste of time for everyone. Still no answer from them for anytime of refund. They just don't care about you as a customer, only a source of revenue. My advise to you. Pay a little extra and avoid the complete frustration and extra cost we have had to endure.",FrontierAirlines,trip_advisor,['Responsiveness']
14107,"AC 7638 Montreal to LGA: A nightmare, thank God for the Greyhound bus","I was shocked at Air Canada’s mismanagement of air flight cancellation. After 2 pm all flights heading to the east coast (New York, Philadelphia, the Carolinas) were cancelled; however the airline boarded us ( at 4:10) with the caveat that some passengers could not fly because AC had oversold 7638. Those of us “lucky” to have a seat boarded and taxied- from 4:10 to 7:35 to then go back to the gate. The flight was now officially cancelled. We were sent back to check in for rebooking (went through customs, picked up our bags) after standing for an hour we were told that the next flight availability would be in three days time, not before. We were not offered snacks or vouchers for food or hotel. By 9 all hotel rooms in Montreal (including the airport hotels) were booked. I was lucky enough to get access to the Marriott’s business center where I booked my seat in a Greyhound bus for the next morning, from Montreal to New York City, a total of 9 hours (bear in mind that the flight is one hour 30 minutes). Back in Montreal city I was lucky to spend the following hours at Cafe Gitane and their outstanding hospitable staff. Then I headed at 5am to the bus station and boarded at 7:30. I cannot imagine the saga for passengers with infants, seniors and passengers with disabilities. Considering that all flights were cancelled, Air Canada should have told us as early as 3pm that they would not fly out. Some of us could have made it home the same day through Amtrak or Greyhound. Other passengers were even considering to get an UBER from the airport to New York. Air Canada did not care one bit. We were just told to call customer service to rebook. Clearly some passengers were ready to sleep at airport benches. This is no way to treat human beings less so customers that have trusted you to take care of them. A real injustice. And please, stop overbooking your flights. People’s lives are not a joke.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14108,"OK if you don’t have to recline, aren’t thirsty or hungry and don’t mind paying extra for ordinary seats.","Gets you from here to there slightly more cheaply than mainline airlines if you don’t buy all of the extras they try incessantly to sell you. Clean, neat, efficient without a bit of comfort or extra resource expended - exactly as they advertise.",SpiritAir,trip_advisor,['Tangibles']
14109,Ek17 and EK 18 Manchester to Dubai,"My 2nd time flying emirates first. The crew out of Manchester were frankly one of the most funny and engaging yet. I suppose having a day flight makes all the difference. I.e. 1pm departure., compared to a very early return from Dubai i.e. 7am departure. I know people gasp at the cost, but frankly I enjoy it, chaffuer, lounges, separate check in and exclusive duty free. If you can afford it do it. Date of flight. 21/1/20 Ek 17. Also a big thank you to the fine dining restaurant at gate 12 B gates, that was the best eggs florentin I have ever had. Try all 3 boarding gates, i.e. C is tiny and no spa, A is newer and more modern and B is direct boarding from lounge, if you have a long layover try out all 3.",Emirates,trip_advisor,['NA']
14110,Great Flight,"As usual Emitates provided a fantastic service. Uusally Emitates to South Africa from Dublin, while longer than thru London, is at a much lower price but a higher quality of service.",Emirates,trip_advisor,['NA']
14111,The Best Flight To and From ATL,"This is the 3rd time I flew on Spirit and each time, I was very satisfied with my flight. On-time, clean and comfortable.",SpiritAir,trip_advisor,"['Reliability', 'Tangibles']"
14112,Disappointing and Terrible experience - Be aware!!!!!!!!,"This is the firat time that i'm flying with united. I must say that the behavior of 2 Stewards can impact a whole experience. those stewards was assign in our row zone and their service , answers and behavior was absolutely disgusting - from ignoring , Disparaging answers and rudeness. Be aware from booking this airline.",United,trip_advisor,['Assurance']
14113,I have never been treated so poorly,"I fly very often for work and leisure, I was traveling with a friend who has a certified service animal, and before you ask yes all of the documentation is legal, as we were boarding our plane we had a south west employee who raised her voice and used vulgar language because I was holding the service animals leash. When I glanced at her name tag she got inches from my face and waved her finger in my face, we remained calm the entire time. I will never be flying southwest again, the workers name was Carol Norton I believe. An absolute evil person. Do better southwest.",SouthWest,trip_advisor,['Assurance']
14114,Delta works... if you are willing to jog around airports.,Delta seems to enjoy making folks jump through hoops to catch a flight. One boarded 20 minutes early with no update given on their Delta App. The next one moved to an entirely different concourse minutes before it was to board - which involved a couple hundred having to scurry through a crowded airport to the train to get to the new concourse.,Delta,trip_advisor,['Responsiveness']
14115,All flights on time  - almost,"Flew from Kelowna to Cabo with a plane change in Vancouver. All four flights (down and back) were full, but didn't feel jammed. The seats on the A320 and seatback monitors are showinv their age, but the seats are still a bit wider I believe than a comparable Boeing product.. The flight crews were friendly and professional. The only delayed flight was the last leg home from YVR to YLW as we had to wait for flight attendants who were coming in on a different aircraft that was delayed. But that can happen when you book on the last flight of the day. It has been a couple of years since I had flown with AC, but will happily do it again",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
14116,Allegiant Air works for me,"If you can manage with little baggage and the infrequent schedules, Allegiant is a good option. Fares are inexpensive, although they charge for carry-ons, checked bags, priority boarding, assigned seating, and anything else they can get you for. They only fly out of small airports, which is much more convenient from a parking, pickup, and security standpoint. The planes are smallish but they are almost always on time, and the flight crew is always courteous and professional. It is my airline of preference for several destinations.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
14117,Not to sound like the ad but...they really have the most leg room in coach,The staff was friendly and helpful and there really was a decent amount of leg room. The entertainment options were varied. My only complaint was that the food offerings were unimaginative and kind of skimpy.,JetBlue,trip_advisor,['NA']
14118,Dependable Emirates,"With Emirates airlines you can always depend on them for smoothness in from the Check in process, thru the well entertained flight, and right till your outside the airport gate, making things seem simple and running coherently. I can always depend on them to give me the trip I want and need.",Emirates,trip_advisor,['Assurance']
14119,Cali 2016,Very comfortable. The flight attendants were friendly and attentive but not hovering. Will fly with this airline again.,Avianca,trip_advisor,['NA']
14120,Awesome as usual.,Cant tell you how much i like flying jet blue. For one thing the staff is so very helful and friendlu and the airlines stewardesses on this flight were diverse and awesome. Making a connecting flighto lisbon. We get to fly JetBlue on the way back.,JetBlue,trip_advisor,['Assurance']
14121,United Airlines,"Usual cramped seating. We left a little late but the pilot made up time. ""Food"" usual boxes of snacks exceedingly expensive. Better to buy food before boarding. There was a Hudson News opposite our gate and they had nice healthy snacks for purchase. Staff on the plane were polite and efficient.",United,trip_advisor,['Assurance']
14122,Air Canada leaves me stranded in Madrid due their error that would not correct.,"We flew from Toronto to Madrid on September 25 for a one week vacation. We boarded the plane in Toronto. We scanned our boarding passes and passports. I was then pulled aside for a secondary check for my vaccine status at which point my boarding pass and passport were checked again. Then we boarded the plane, sat in our assigned seats and flew to Madrid. On October 2nd we arrived at Madrid airport for our return flight (operated by UA on behalf of Air Canada). At that point I was informed that my return ticket was cancelled by Air Canada as I did not board the plan in Toronto. Despite the fact that I was standing at the counter at the airport in Madrid, with my passport stamped with my arrival date by Spanish Immigration, and picture of me on the plane on the runway in Toronto (location, date, and time stamped) the Air Canada agent was unable/unwilling to assist (this was on speaker phone between UA and Air Canada). I also called Air Canada and was not able to get through on time due to long wait times. The only way for me to be able to get home that day (which was required for family and work obligations) I was forced to by a one way ticket for CAD1580.10. I will note there was zero communication about my ticket being cancelled. My travelling partner was not impacted. It is also shocking that Air Canada lost track of who was on their plane. I would think this is a security issue. It is now over 1 week since my return and I have not heard from Air Canada. I have not been able to get resolution over the phone with Air Canada and instead I am diverted to their online system for which the response time is up to 45 days. In the meantime, I have a Visa bill coming due. This is by far the worse airline experience I have ever had!",AirCanada,trip_advisor,['Reliability']
14123,Great experience there and back,"The most friendly staff on the airline and at both ends of the flight. People out helping folks check in, looking to expedite the lineups. Absolutely no complaints whatsoever. A++ Excellent selection of onboard entertainment but remember to bring your own earbuds (they don't have Bluetooth). I've also flown air Canada rouge which was fine as well just a little less space but equally friendly experience. I'm not a regular flier but I've done over 100 flights for sure, today's air Canada was so nice!",AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
14124,Terrible Company,Out of the six flights I’ve had recently 4 have had major issues. Twice the flight was cancelled a few hours prior to boarding and my group was left to find their own flight panicked. Twice the flight has been delayed once boarded for over 45 minutes. C’mon southwest do better.,SouthWest,trip_advisor,['Responsiveness']
14125,Worst.Airline.Ever.,"Zero customer service. Booked global flights for family travel with a multitude of airlines. Had to cancel RT fare to Japan, New Zealand and Malaysia during 2021, while adjusting travel plans to Cancun and Hawaii. Of all the airlines I dealt with, Air Canada, by a wide margin, has absolutely zero customer service. Still awaiting confirmed refund of $2k after 9 weeks. As I am on hold for nearly 2 hours now, ridiculous wait times for CS calls without call back option, no on-line chat otion and absolutely trash website. Never again, never again. Would rather not travel than go with them.",AirCanada,trip_advisor,['Responsiveness']
14126,Safe flight,I had not seen my grandchildren in a year due to Covid. After my second vaccination i flew to LAX n January and again in March on JetBlue. I was very nervous before my first trip but I was very relieved to see how safe JetBlue has made flying. I would not hesitate flying with them again during these trying times.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14127,TERRIBLE CUSTOMER SERVICE,"United Cancelled me, would not reschedule for 3 days, Had to return to work but customer service was rude and not accommodating at all. Went to airport and i was rudely told we do not book at the airport, only online. Called customer service and could not understand them at all. I am a frequent flier with united and WILL never fly with them again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14128,Everything works and it costs less.,"Absolutely a no-frill airline. But we didn't seem to miss any of the amenities we might have received on another All in all, a very good experience. We have used this airline about 10 times and find it to be on-time a little more often than the major airlines. Also, we travel with a small dog and have had no troubles either at the airport or on the plane. We deal with one very officious flight attendant but we've dealt with that on many airlines.",Allegiant,trip_advisor,['Assurance']
14129,Business class has no perks,We didn't get a drink before take off and the snacks (no meals) were pretty slim. You need to provide your own entertainment since there is no screen on back of seats. Otherwise it went smoothly and seemed a short flight.,United,trip_advisor,['Responsiveness']
14130,"Taken 4 flights in the past 6 months, all delayed or canceled",From the past 6 months this airline has delayed or canceled every one of my flights without any changes to their process. United you’ve got some things to work on. Please do better.,United,trip_advisor,['Responsiveness']
14131,Good flight,Airport is small and easily accessible. TSA line was short and no problem. Airline took off on time and went to Atlanta layover was couple hours which can be expected for limited connections to Wichita KS,Delta,trip_advisor,['Reliability']
14132,Cheap flight to Las Vegas,"For short flights, where comfort and service is not as important as price, Allegiant is the way to go. On time and friendly staff but no frills!",Allegiant,trip_advisor,['Responsiveness']
14133,DL2979,The flight went will. The seats were roomer and comfortable. In flight service and snacks were good.,Delta,trip_advisor,['Responsiveness']
14134,la mejor aerolínea de colombia ,"el mejor trato en cabina. toda la tripulación muy atenta la comida buena, cumplidos con sus itinerarios el boeing 787 para mi es el mejor avion para volar muy comodo tranquilo y muy silencioso todo excelente",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14135,Handled.cancellation,"Friday night flight cancelled, gave me 5 hours notice, and immediately booked me on the next day flight. Despite the inconvenience, the airline handled it well .",JetBlue,trip_advisor,['Responsiveness']
14136,You get what you pay for- Nothing else.,"I have flown Allegiant many times, but I had my worst experience with this round trip. We arrived early at CVG and watched as another flight to Punta Gorda was de-boarded after being delayed 1/2 day. They were told they didn't know when they would be able to re-board and gave food vouchers to the passengers. As passengers left to get food, a short time later (20 minutes), they started re-boarding and said we are now boarding for our ""ON time flight to Punta Gorda"" Really? The flight had been scheduled to leave at 7 AM and it was now after 2:00 P.M. People barely made it back to get on the plane. Our flight had a maintenance issue and we were told as soon as they got off the plane we could board, Then 30 minutes later, we were told that a part had to be flown in and now arrival time to Charleston was unknown. Then they told passengers arriving to go on a flight to Denver, that they were going to use their aircraft, to take us to Charleston. It was good for us, but made more people upset. On the way home, we were again 2 hours late, not sure why??? I just don't like the idea of this happening so frequently to people. Yes, it is a cost efficient airline, but we still deserve good service.",Allegiant,trip_advisor,['Responsiveness']
14137,Almost a miracle... but!,Here we are again folks... flying with Air Canada. Began to board 50 minutes before flight was to take off. Finished boarding 9 minutes before flight to take off. Thought it was a miracle to get out on time... but.... we sit and wait. Always an excuse... this time it’s because there is traffic behind us. I know sh&t happens but We have NEVER left on time. I wish all of you better luck.,AirCanada,trip_advisor,['Reliability']
14138,Very disappointed,"We have flown back this morning and it was one of the worst fights I have been on been on. The staff were slow and uninterested in the customers. Two hours after take off we were finally given a drink and a snack. Lights off and sleep. We were due to land at 6.45 and we were given our breakfast at 5.55. No orange left and no tea or coffee, apparently due to turbulence, there was hardly any. There wasn't enough time to give anyone a hot drink, Why, what was everyone doing whilst everyone was sleeping? At 6.15 the trays were taken away because of landing....how is this enough time? Maybe everyone was upstairs dealing with the first class customers. Last time I fly with emerates",Emirates,trip_advisor,['Responsiveness']
14139,Travel with dual CAN/EU passport ,"I am a Canadian citizen living in Canada, and recently acquired citizenship in an EU country. I plan to go to an EU country from Canada later this year on Air Canada. I want to confirm from people in my situation who have done it if this is the correct way. The name on both passports is identical: •On the way there, check in with EU passport info. Go through Canadian security with Canadian passport. Use EU passport to board. Use EU passport to go through customs when you arrive. •On the way back, check in with Canadian passport info. Go through EU security with EU passport. Use Canadian passport to board. Use Canadian passport to go through customs when you arrive. Googling shows me this should be the way. I want to use both passports because the EU country is one where using an EU passport will get me through faster than using the Canadian passport. Thanks in advance.",AirCanada,reddit,['NA']
14140,If you aren't in a hurry...,"First notified at 1:15am about a 4 hour delay in our flight. Then an additional 2 hours was added when we arrived at the airport because they were waiting for a flight crew. The next 2 were weather related so that's understandable. We were lucky, 8 hours later, our flight took off while two other flights were cancelled completely. As everyone is aware, or should be, there isn't going to be another flight to get on in a few hours and other airlines are not going to be at the airport Allegiant is at. Unless you are very flexible, not in a hurry to get where you are going and can spend several extra days where you're at, spend the extra $$$ and choose another airline.",Allegiant,trip_advisor,['Reliability']
14141,2 days away from 9month old breast fed baby because of Jet Blue,"Absolutely worst experience I've ever had with any airline in my entire life! I never leave reviews but if this can save someone - a young mother from choosing whether to spend the extra $100 or missing 2full days from 9month old breast fed baby with no compassion or assistance from customer facing personnel - I would have appreciated seeing this review before booking with jet blue solely based off price and saving some money. Our return flights were delayed 3 times. The 4th time they were cancelled - leaving me stranded in a New York. Asked several staff if I could simply be on standby and received feedback that it was not an option and that the flight I enquired about had 1 person in standby already. They provided no information on how to be on the standby list despite asking and pleading if there was ANY possible way. When I got to the flight gate, the customer rep said that there were now multiple people on standby. HOW? They boarded everyone and then called 5 people on their standby list. The last person did not show. I went over and asked if I could have the seat and they simply said no. This flight went back with an open seat I had begged to be on. Really heartbreaking experience that I wish on no one. This was my first trip away from my baby and it was so traumatic. I now understand why Delta has the customer loyalty it has.",JetBlue,trip_advisor,['Responsiveness']
14142,Robbed by security,Warning: I used Avianca to fly from US to Honduras. The security in El Salvador are robbers and make up excuses to steal your items. They will tell you that it’s against Avianca’s policy to bring an item. In my case they said it was against their policy to bring more than 249 grams of ground coffee in carry on. It’s funny that I was standing next to the sign of what’s prohibited and this was not on it. Enjoy having your items stolen when you fly Avianca!,Avianca,trip_advisor,['Assurance']
14143,Poor Business,"All services provide in the Business Class was very good. But the Legroom/Seat room is terrible. We expect to have a good Legroom/Seat room to be possible take a nap or sleep but with this kind of , it´s impossible. Sadly. We pay to have more comfortable but it was not possible with this kind of fly.",Avianca,trip_advisor,['Tangibles']
14144,Awful!,"We will never fly Frontier again. Even if it appears to be cheaper. So many add ons, it is ridiculous! You have to pay for your snacks and they expect a tip! Rude gate agents and stewardesses, if you can even call them that. Sloppy, dirty, disgusting. The Wal Mart of airlines!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14145,Flight to Cancun,"I have taken a number of flights in the past 5 years and United never lets me down. The crew have always been nice and friendly. We had one of the ""comedian"" flight attendants during the safety demonstration. I always find that refreshing for something that is so boring. All of our flights arrived early and directions to connecting flight were made. I usually chose my flights by price but I will pay a little more for United.",United,trip_advisor,['Responsiveness']
14146,"excelente, como siempre me gusta viajar en Avianca en business","el avion en el tramo Cdmx Bogota es grande y los asientos en business se hechan completamente, si bien no es un vuelo tan largo uno descansa muy bien.",Avianca,trip_advisor,['Tangibles']
14147,Terrible Costumer sirvice,"Is very simple to describe in 2 words: ""The worst"" I'm Colombian and this is the worst Airline ever. Costumer service is terrible. My mum is a person who needs assistance (Help) because she has fibromyalgia,her body is always in pain. when we book the flight, we ask to Avianca for the Assistance in the airport. They never help her, she was travelling alone, she also had the doctors letters in hands, but they didn't care nad make my mum to carry all her bags in Bogota for the connection flight to Pereira, when my mum ask for the assistance assistance required when we bought the flight ticket, they reply... ""We don't have that service in Avianca you must carry your own luggage"" They didn't even provide the wheelchair that we ask for.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
14148,Can you use trueblue points strictly for a hotel stay?,"I've been searching and it appears not to, but I was hoping there was a way to get my 75,000 points banked from my JetBlue card to get a stay here in Jamaica. I know IHG is a partner, can it be transfered to them for a stay?",JetBlue,reddit,['Responsiveness']
14149,Psychotic ground staff,"flying is stressful enough. Getting there 1-2 hours befor e, the lines, worrying if your privates will be groped by TSA, you know how flying is in 2019. But havign to deal with psychotic ground staff should not have to be endured. Refusing to provide help to a young mother with 2 small children is inexcusable and especially refusing to help and smiling as you refuse. Who needs that? Because you're a cheap airline doesnt mean it's OK to treat your customers like dirt.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14150,Not happy...,Not happy after arriving at airport to find my direct flight to St. Louis was cancelled. They made up an excuse as to why it was cancelled but I'm sure the real reason was the flight wasn't full. I can't remember Southwest ever doing this to one of my trips. I should have flown Alaska Airlines.,SouthWest,trip_advisor,['Responsiveness']
14151,DONT DO IT!! Never again,"I was going to go on a trip with my family and we bought the tickets AND the seat for the flight a few months before, in advance. We have an accent and many people judge us based on that, and so did the airline. They changed everyone’s seat, so my parents went up to the desk with the paper that we printed before that has our flight info, twice, and they said that we were fine. But when we got in line, and it was our turn, they stopped at us and told us to wait so they can finish the other line. Then it was our turn so when we went up they told us to step aside, out of the line we were waiting, and when we started asking why, they started to call security, because of our seats were switched and even though we paid for the seat we wanted to sit together. They didn’t move just us, they moved people like us, Indians, Spanish, accents of all kinds and we waited out. Then about 10 people out we thankfully got seats but all separate, even though we bought our seats. They were very rude to us and used prejudice. And on top of that, we were delayed about two hours. We almost thought weren’t going to go and we would’ve lost all our money.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
14152,SAVE YOUR MONEY,"I was super excited for my travel and had watched you tube after you tube to fully understand what I could expect. Wish I hadn’t. Whilst everyone on you tube was happy (and had not paid for their VERY EXPENSIVE) fare I was disappointed time and time again. I had 4 flights in all Syd - Dubai then Dubai - Sydney and return. Steak is burnt and eggs over cooked too. There is no made to order at all. Opted for second serving of caviar instead but this time blinis also over cooked (leather). On my leg out of Sydney I placed my jewellery in the compartment for storage in the armrest only to have had 2 of my 3 rings fall down the side of the seat. On landing I had to wait for engineer to arrive to rescue but they could only locate one. NEXT LEG: Within 15 minutes of take off I discovered my seat didn’t work and the privacy doors wouldn’t close. Add to that the entire leather panel across the front of the tv counter just dropped off onto my shins!! Ridiculous. They couldn’t get the seat and door functioning and it was a fully sold flight so couldn’t relocate me. The crew were great and really apologetic. THIRD LEG: Sooooo, I questioned whether it was the same aircraft as again my seat wouldn’t work fully and the leg rest on rose partially which meant could not elevate feet and no flat bed at all. Spoke to crew about ordering the steak or lamb as prior experience was not good. Proceeded....regretfully. Steak again burnt and when they replaced with lamb it was marginally better. LOUNGE DUBAI: Had massage (receptionist could not have cut a smile if she tried) and the massage itself whilst pleasant was average to say the least. Tip - be VERY CLEAR about what you need. Was very wham-bam and wishy-washy. Must say the food and service as well as facilities at Dubai First Class Lounge far outweighed the flights themselves. Everything truly made to order and it’s quiet and honesty true to first class. .....I’ve Dubai to Sydney to go so am bracing myself for what could be AWFUL but should be incredible given the $16k price tag.",Emirates,trip_advisor,['Tangibles']
14153,"Delay, but well informed",We recently were headed to Milwaukee from Denver on a direct flight. Our plane was slightly delayed arriving from Las Vegas. We were boarded quickly and left the gate on time. Before takeoff the pilot informed us that there was a storm heading for Milwaukee and we might be rerouted or delayed in the air. Sure enough as we approached the storm was directly over Milwaukee. The pilot informed us that we would be circling south western Wisconsin until it cleared as it was moving pretty fast. We circled for about 20 minutes and then were informed that we were headed in to land. After landing only 30 minutes late the storms hit the city again. Our pilot got us in between the waves of storms safely and kept us well informed. Thanks SouthWest. See you soon.,SouthWest,trip_advisor,['Responsiveness']
14154,Masks required?  NOPE!,"We have always had great service on Southwest. We decided, based on their promises of masks required, to travel last month. The terminal at PHX was jam packed - NO social distancing, no chairs blocked off. After a visibly ill man sat down one chair over from me and removed his mask I put a second mask over my first one. This man was on the same flight. The boarding process went OK with groups of 10 boarding at one time instead of groups of 30. Middle seats were empty, as advertised. At pushback from the gate my husband asked a flight attendant to tell the man diagonal in front of us to put on his mask. Nope! The guy was eating an enormous bag of snack mix one tiny piece at a time. The flight attendant said he is not allowed to disturb anyone actively eating. Uh huh. I see. Once the man closed up the bag and put it away his mask remained off. FOR THE ENTIRE 2 HOUR FLIGHT! All 4 members of the flight crew walked past this man and at no point did any of them ever tell him to cover his mouth and nose. There were 2 different in flight announcements that this man ignored. At one point a flight attendant literally reached across him to take trash from the passenger in the window seat yet chose to ignore his mask under his nose. The fact that I could see this man with his mask off the entire flight is a pretty clear indication that masks are NOT required, even when the flight crew is notified. I have no idea how many other people had their masks off the entire time. This is NOT a policy AT ALL. This is a blatant lie that SW is using to lure people into flying. Yes, we accepted the risks inherent with travel during a plague. SW increased those risks with their refusal to enforce their own ""rules"". Don't want to wear a mask? Don't! Nobody will challenge you! SW is completely unconcerned with keeping passengers safe. The flight crew did not care. SW did not care when I contacted them as soon as we got off of the plane. They said they were sorry I was uncomfortable. Really? You are blaming this on ME? I will never trust SW Airlines again.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14155,1st Time with Spirit-A+,This was my 1st flight with Spirit. It was very pleasant and enjoyable. Flight attendants were amazing!,SpiritAir,trip_advisor,['Responsiveness']
14156,Quick and on time flight!,Quick direct flight to Sanford /Orlando. Only comment on the airport at Sanford. They definitely need more food options for early morning flights...and more staff! Other than that...all was well.,Allegiant,trip_advisor,['NA']
14157,"This was the MOST DISGUSTING airline I have ever flown. Dirty, late, poor service. Ugh!","1) I had never known about Spirit Airlines being so terrible until my first and LAST experience. Firstly, the night before I was checking in and I had booked on booking.com so they put me on what I thought was just a connecting airline just like every other millions of flights I have taken in the past. I call and they told me that they don't do it that way and that I would have to check my luggage (mind you it was around $60 to pay for a checked bag) then get it from baggage claim, recheck in, repay the $60 for checking my bag AGAIN and then go through security again. It was absolutely absurd (if I had not called, I would never have known and I would have missed getting to Miami to meet my boyfriend). They finally resolved it by getting me on a nonstop at least after a while on the phone. This airline is supposed to be some ""discount"" airline but I ended up spending triple changing my flight and paying the additional fees than I did flying Delta nonstop back to Boston from Miami. 2) Flight delay. I was scheduled to leave at 8:26AM. They ""changed the time on the screen"" to reflect departure time of 9:15AM however we did not even start boarding until around 8:30AM. 3) So COVID right now - not good. I thought the airlines would have precautionary measures such as CLEANING the plane or atleast DESANITIZING the airline before the passengers from the previous flight left but no!! (Our flight passengers were called into the plane minutes after the passengers from the arriving plane left). I have attached a picture of what my seat table looked like. Incredibly disgusting. Come on - this is an airline, and you are not taking safety precautions to protect those who are flying in your aircraft? 4) The pilot said we were starting our departure an hour and a half before our descent (never started descending to my knowledge so early) so there was no time for me to order any onboard food. When I asked the stewardess she told me that she locked everything up so tough luck. 5) When we finally landed, they put about 5 flights on one carousel, so it was chaos. Then after waiting for 25 minutes, they finally tell us that they moved our flight to a different carousel. All in all, I don't really mind about the flight delay, the rude stewardess, the chaos at baggage claim, not even the hassle with fixing my flight - what really bothers me is about the cleanliness of an airline being so incompetent not to clean the aircraft during a PANDEMIC. This is seriously should be addressed by upper management. I will never use this airline again. I would rather take a bus. And I don't like buses.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14158,Frontier needs to close down immediately,"Horrible service, paid almost $200 dollars for bags, bags was placed in another carousel than was told so after scrambling around almost a hour looking for bags, i had a 5 hour layover, after waiting for 5 hours I was told 5 minutes before my flight that It was cancelled, and we couldn’t be put on another flight for 2 days, frontier said that they wouldn’t accommodate so I had to pay another airline for another flight for last minute tickets so I could get home, and the worst part about it my card was charged by frontier and they only offering flight credit for a refund, horrible horrible customer service",FrontierAirlines,trip_advisor,['Responsiveness']
14159,Horrible airline company,Horrible experience will never 👎 Fly again with this company the plane was very old we can definitely see the poor conditions of this plane so bad that the plane never took off Our plane was canceled we lost 2 days of vacation Very poor customer service they didn’t even try to accommodate us Anyway let’s see if they will refund me,AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
14160,Ms,"Very organized, no problems, seats were comfortable enough, very smooth ride, arrived at destination early",SpiritAir,trip_advisor,['Reliability']
14161,Wow modern airlines suck,Booked directly with the airline weeks ago and flight delayed twice. No explanations. No recourse. Terrible services.,Delta,trip_advisor,['Responsiveness']
14162,Business class was good,"The experience started poorly in the lounge.This was AWFUL.They need to improve this.We have never fetched our own food or drink before when paying so much money. The cabin was good and the staff were excellent.The food was superb going out and very good on the return.It was comfortable,the beds were good and the service excellent.The entertainment was ok. I would recommend this airline but not the lounge at either end.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14163,flight attendants offered multiple snacks,Have gotten used to having a bag of pretzels as my option. Delta offered a variety of snacks (complimentary) and the option to select multiple. (In addition to the flight attendants coming through the cabin multiple times with extra water.) Flight attendants also went out of their way to find spots for luggage and assist with storing it.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14164,"Small Delta affiliate, nice snacks, friendly crew","Nothing out of the ordinary, though I found them generous with snacks. Had the same flight attendant both ways, it's apparently a back and forth route. No complaints, flight left on time and arrived properly both ways.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
14165,Idaho to Key West Before a Princess Cruise,"Love to visit National Parks. Decided to visit Dry Tortugas and Biscayne National Parks prior to our Princess cruise out of Fort Lauderdale. It is ideal to fly directly to Key West the night before your Dry Tortugas tour. Book the Dry Tortugas ferry passage well in advance! Arrive the day before because you'll catch the ferry about 7 AM. The Dry Tortugas tour takes a full day -- returning to Key West about 5:30 PM -- so you'll probably want to stay the night after, too. Delta got us to Key West smoothly and with comfort. The landing strip in Key West is relatively short so expect a ""sudden"" landing and aggressive braking to maintain a safety margin; the captain advised us of this prior to the landing.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14166,No issues,We had no issues with these flights. They were on time. the staff was pleasant and there were sufficient restrooms...what more can you ask for?,United,trip_advisor,['Reliability']
14167,Terrible service!  Never again!  Stay away!,Terrible service! Rude staff! Uncomfortable seats and flight! Never again! Unreasonable delay... terrible food...,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
14168,Wait for your luggage ,"Flight was ok, left a bit late from MSY due airspace restrictions, landed on time in EWR. Then it took UA 40 Minutes to get the bags off the aircraft. Disappointing.",United,trip_advisor,"['Reliability', 'Responsiveness']"
14169,No stars,What a lousy airline. The reason they have had so many problems in the past is because they have no support for their customers in place. WESTJET all the WAy!!!!!,AirCanada,trip_advisor,['Responsiveness']
14170,No mercy with COVID restrictions,"I'll never fly Spirit again. I bought flights for my whole family over Christmas break to visit my sister. We weren't concerned about COVID when we booked as we would be staying in her house and had no plans to be in public places. However, after Governor Newsom issued new COVID orders prohibiting multiple households, we felt that we had to cancel as we would be defying the order if we proceeded with our plans. Spirit was unwilling to refund our flight. We attempted to dispute the charges with our credit card, but Spirit still refused falsely claiming that we were a no-show (I have emails confirming the cancellation). Extremely frustrating to be charged for a flight I cancelled and couldn't take without defying a government order that was not in place when I booked!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14171,"Needed airport wheelchair assistance in both Boston and Bermuda, and Delta was great!","First class to Bermuda is a short flight (1:45 in the air) but handled nicely by Delta. We needed wheelchair assistance in both Boston and Bermuda airports, and Delta provided great help! Flights were clean and on time, and the attendants always friendly. This is our twelfth flight to Bermuda in the past 5 years, and we plan to stick with Delta.",Delta,trip_advisor,['Responsiveness']
14172,I appreciate this airline letting me check 2 bags at NO CHARGE!,This airline does not hide their costs. I appreciate this. They provided snacks and let me check up to 2 bags at no extra charge. I know of no other airlines doing this now for flights within the United States. The other airlines try to add on charges for bags and snacks. I highly recommend using Southwest Airlines.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14173,Kicked off plane with 2 year old and 11 year old,"I originally booked a round trip to PR . Before going they changed my flight back home to 3am flight. Fast forward to our flight back home. On our way to the airport they delay our flight , unsure of reason . Now we are suppose to board at 3:17am . 3:17am arrives we don’t start to board until 3:45 . Now our flight is delayed EVEN MORE with no explanation why. At this point like anyone else I’m becoming upset. I finally board the plane with my 2 children . My son’s mask pop for . Flight attendant walks by and ask how old my son Is . I stated he is 2 . She begins to tell me the rules and regulations on mask. Which i understand i state and show her, his mask is broke. She continues on as I’m trying to put a broken mask on my son’s face now. The lady behind her I’m guessing she was training states “she said his mask broke” i said Thank you ! I felt as if the flight attendant was not listening she was just going and going about rules that i clearly know . His mask just broke. She ask does he have another one . She goes to say she can provide one, Which is fine. She sends the other lady off and still stands there and speaks about rules of the mask . Now I’m getting upset because i never once stated i was not going to put a mask on my son face. She begins to see I’m getting upset and tell me i have to calm down these are the rules. I let her know why I’m upset , there was a delayed , now delayed longer and now we’re here talking about a mask still ! I’m ready to be home. She states we are all tired and want to go ! Also adds she will now go talk to the captain. A supervisor approaches now and tells me i have to be removed with my two children at 4am because the flight attended stated i was being compliant meanwhile when he approached me my son has on the mask they provided . Now I’m crying getting off the flight all over a mask i was willing to put on my child’s face it just broke . I was humiliated in front of the whole plane . The next flight they provided was not until 1pm , 4 hour layover in Florida and we won’t arrived home until 12am. I had to look for somewhere for my children to sleep , took about 2 hours to find a hotel just for a few hours of sleep when we would of been home already. Meanwhile no suit cases or change of clothes. Suitcases were on flight . I will NEVER again fly jet blue or recommend to anyone !",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14174,Flawless Aircraft and Service!,"The 14 hour flight was nothing less than perfection. I had a one-on-one service throughout the entire flight. The air attendant was so caring that as soon as I lied down to watch TV, a light quilt was served. Food was amazing too, I felt like I was in a high class fine dining restaurant whenever I was eating. The shower in the air experience was incredible. 5 minute hot water was more than enough as you can pause the water when you apply shampoo etc. I loved how they had heated bathroom floor, it was so thoughtful! The first class was not busy on my flight so I managed to eat in my own suite and sleep in another suite. Emirate's service is simply flawless!",Emirates,trip_advisor,"['Assurance', 'Empathy']"
14175,Horrible experience,Horrible experience am never fly frontier ever again they charge me a small bag for $99 dollar very disappointed ☹️,FrontierAirlines,trip_advisor,['Responsiveness']
14176,Avianca Brasil e Avianca Colombia não se entendem|!,"Eu havia comprado meu voo de volta ao Brasil mais de seis meses antes. Ao chegar no aeroporto de Bogotá, ninguém da Avianca o encontrava. Disseram que como a Avianca Brasil e a Avianca Colombia possuem burocracias diferentes, seus sistemas não interagem de maneira satisfatória. Graças a isso, acabei conseguindo despachar minha mala no último minuto disponível e passei tanto nervoso que atacou minha labirintite!",Avianca,trip_advisor,['Responsiveness']
14177,Delta is the best airline,Thank you Delta for always providing a safe and enjoyable flight! You always have the best flight crews and we are so grateful for pleasant travel experiences! We won’t fly with anyone else if possible!,Delta,trip_advisor,['Responsiveness']
14178,Worst airline ever,"This is the worst airline ever. They don't care at all about their customers. Don't get fooled on the low prices, you have to pay even for the water you drink and on top of that they cancel the flights and change it at their will and are not even able to give you your money back, just a travel credit that you will use in a flight that it will be cancelled or rescheduled again. I booked a flight to return from Puerto Rico to Florida in October they just cancel it, and another one from Miami to Las Vegas in December and out of nowhere I went from a 5 h non stop flight to a 16 h our one. I am traveling with 2 elderly and 2 kids, that's not fair, when I called asking for at least a partial refund to my cc so can I book another one they just said noooo what we can do is give you a credit with the airline valid for 90 days... What for?, I will be going back to the start point. IS A SHAME that companies like this one are allowed in the market today. So disappointing. We are getting robed by this company.",FrontierAirlines,trip_advisor,['Responsiveness']
14179,Excellent Service on Land and the Skies,Emirates offered a travel package which was very attractive . It included a Chauffeur -drive. Hotel accommodations and luxury cruise It included economy flights from Dubai to Venice and return to Dubai from Barcelona . It fulfilled all our expectations for the long trek from the beginning to the end,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14180,Excellent Flight,"I had not flown Southwest in many years as I usually fly Delta; however, the flight was excellent. The boarding process was efficient. I do prefer to have an assigned seat; however, I did think that the number driven line-up is much more efficient than other airlines where people jockey for position in the waiting area.",SouthWest,trip_advisor,['Responsiveness']
14181,Smooth and comfortable ride to Denver,Everything was excellent. The flight attendants were very attentive and caring to each passenger. I saw one elderly lady who needed extra assistance boarding the plane when the flight attendants coordinated for her to sit comfortably.,SouthWest,trip_advisor,['Assurance']
14182,Avianca te roba,"Hice una reservación para tres personas pero en una de ellas solo me registró los dos nombres era primera vez que compraba en Avianca y última Por cierto resulta que al llegar al aeropuerto me dicen que debo comprar un nuevo boleto porque este no me dejarán abordar en migración yo insisto en que así me lo generó el sistema y pues ahí están todos mis datos Cuando hice el check-in muy molesto el tipo de caja me dijo que no me dejarían pasar De igual forma yo fui a migración revisaron mis datos y todo estaba bien. Cuando Quiero ingresar ya al avión resulta que bloquearon mi boleto queriéndome obligar a comprar otro punto llama a la aerolínea para consultar qué pasó Y qué debo hacer me dicen que sospechan que mi boleto es fraudulento, les presento todas todas las pruebas Incluso el baucher de pago de la tarjeta de crédito pero insisten en que no. No me devolvieron el dinero tampoco reprogramar y me tocó adquirir un nuevo vuelo obviamente Nunca más en esta empresa",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14183,Great service,"Wow, what a difference with so many other airlines that I have flown with. The staff is friendly and enjoys working for their employer but they also throw in some humor which makes the trip even better. They can’t drive the cart (I think they bumped in to my seat about 12-15 times), but they are very helpful. An extra drink is No problem at all and the food is great. Comfy seating and more seating space than KLM or AF👍🏽. Great experience!",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14184,HORRIBLE!,"Unbelievable that during a time such as this Frontier refuses to give me a full refund, and others too from what I'm reading. They say I can have a full credit and they will waive the cancelation fee, however, who really wants to book another flight right now? These are unprecedented times and Frontier is NOT stepping up to the plate. I even had tickets to a show in Vegas and they said they never reimburse, but because of the pandemic they are doing that for their customers and they did it for me! Makes sense! I will NEVER fly Frontier again!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14185,Worst Airline Ever,"Rude, horrible customer service, charge for every thing essential. The best thing I can say is the pilots navigated and landed professionally. Never doing this airline ever again... thought the first time was just a fluke bad experience.. nope.. NEVER AGAIN!!!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14186,oakland to PDX after Thanksgiving weekend,"The flight got delayed twice, but it arrived, things worked well. This was a Thanksgiving weekend so delay in flight was kind of expected.",SouthWest,trip_advisor,['Responsiveness']
14187,Felt like a refugee being air lifted,"I could have dealt with the lack of amenities, but what ruined my flight more than anything was being woken up, only an hour and a half into the flight, to listen to an infomercial about Spirit’s MasterCard partnership. It was a morning flight! We were all sleeping. Who wakes up their passengers for that. I get it if it’s 15 minutes before landing. But we had another 2 hours on the flight. Will never fly again even if it kills me!",SpiritAir,trip_advisor,['NA']
14188,Business Class to Europe and back,I expected my experience would be excellent and Air Canada met my expectations. In Toronto the priority access through security and the Maple Leaf Lounge made the airport time actually enjoyable. On board the service was top notch and the food/drinks as good as it gets.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
14189,My flight to St. Louis SWA,"The customer service on SWA is always top notch! Undisputed to this day yet, however it seems the seats are getting smaller and it not me gaining weight either...LOL. I had to turn sideways to try and get comfortable. That is my only problem with SWA.",SouthWest,trip_advisor,['Tangibles']
14190,Southwest Y'all Have Really Let Me Down!,I have travel credits from flights canceled earlier this year. Trying to change a flight for next week. The travel credits no longer show on the app Three phone calls to Southwest customer service and one to Southwest Rewards. A List member and no one can help me use my travel credit funds for the changed reservation. And the app says I cannot change it myself. So Southwest touted themselves as being so generous with no change fees and credits for flights canceled earlier this year But when I want to use those credits they are nowhere to be found. And cannot be used. Shame on you SW for scamming the American people You should be ashamed of yourself.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
14191,Ticketing Manager lady worst service ever,"I had some issue with my ticket so I tried to use check in desk for check-in. But lady (she said she is manager looks like from middle Asia like India) didn’t listen to me and ask me to use Kiosk. I told her I had issue but she keep repeating “if you want to go to USA it is mandatory to use KIOSK. It is USA requirement “. But KIOSK lady realized that they can solve my problem so ask that lady manager for it. So finally liar manager let me use check in desk I spent 20minute for her stupid lie. And then she came to me “ I am manager here “ I told her “ so what?? Air canada manager meanss. rude and no knowledge?? Go back to your place. I don’t want to talk to you “but she keep saying” you don’t tell me you have a problem” “ first you said, it is mandatory second I told you I had an issued to speak to check in lady and I don’t want to repeat everything with you leave me alone” she never apologized Worst experience ever",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14192,Software consultant,"This is my second basic Economy with United and I am writing this sitting in FLL airport flying to SFO. Both times I was treated like a 3rd class citizen, and very visible discrimination. They wantedly make you wait at the checkin kiosky. The agent was there chatting with another agent and knowing that I am waiting for someone to come and get me boarding pass, they just ignored my presence. When showed my concern that my flight is getting delayed, she said dont mess up with my morning. United agents very much became like monsters, helpless, I am scared to approach them with any questions. Avoid united.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14193,Reasonable value for money,"When most airline experience is something reasonable people try to avoid, Southwest is a good choice Prices are a little more reasonable, and the restrictions are not onerous. Unlike many airlines the seats are not inhumanly small for people of average build. Leg room is adequate. They actually serve drinks!! Overhead bins are adequate; TWO bags can be checked without charge Boarding passes are best printed at home, or you get charged. The boarding process is different: one is given a number AT THE TIME OF booking, and passengers are lined up by those numbers and proceed to take a seat of their choice. Obviously the end of the line may be out of luck. The expression “devil take the hindmost” comes to mind. I shudder to contemplate a position between two behemoths However, overall a good experience which we would undertake again",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
14194,Nice new airplane and smooth flight,"I fly JetBlue whenever I go back-and-forth from Fort Lauderdale to NYC. I like the JetBlue terminal A at LaGuardia airport, which used to be the Marine air terminal. It was not busy and very relaxing with several food options and plenty of work space with plug-ins for your PC or smart phone. This was my first time on their new A321 plane. In the past they have flown the A320. This newer plane has much bigger entertainment screens and a much larger choice of free movies than the usual 3 that were available on the older planes. The seats also seem roomier and there was a separate pocket for a water bottle or other beverage on the seat back in front of you. As usual there were free snacks and free soft drinks. The flight was delayed coming into NY from Orlando but we landed in FLL just a few minutes past the scheduled arrival. Deplaning, as usual, took longer than I think it should. I booked Lyft for my ride home in FL and it was supposed to meet me between terminals three and four, where there is an area for pick up by shared ride services (Uber, Lyft) It was raining hard and those areas were not under the roadway. There were three stations labeled A, B and C. Each had a covered waiting area but to get to each one there was no cover so you got soaked in the heavy rain. In addition, the shelter over each of the waiting areas was too narrow and the wind whipped the rain into you anyway. All in all it was a nice flight. I do recommend JetBlue.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14195,Delhi International Airport NOT ready for international transfers,"The United flight from SFO to Delhi is 16+ hours, arriving at midnight, or thereabouts. Even in business class, this is long but doable. Following the signs upon disembarkation, I landed at an international transfer temporary holding area with plenty of plastic seats and a long desk manned by a half dozen bored millennials staring at their phones. I presented my boarding card for my transfer flight to Colombo, Sri Lanka. I was told to sit down and a new one would be issued in 30 minutes. After 30 minutes, back to the desk. No new boarding card. A phone call was made and I was told that ""she"" is coming right now with your new boarding card. Another 30 minute wait. No boarding card. Five minutes later, she appears. No explanation or apology for the 60+ minute wait. Going through the xray/security screening was slow, chaotic and nightmarish with the Indian requirements of what must be taken out of your bag. And there is only one machine working at this hour. And people are cutting in line. There is little attempt to keep things orderly. I will not use the Delhi airport ever again for an international transfer.",United,trip_advisor,['Responsiveness']
14196,Nonstop  To Vegas,"There are only two carriers offering nonstop flights from Fort Lauderdale to Las Vegas and back... and we’ve been on both several times. We go several times a year. Initially the only nonstop was “Big Yellow”. It was a cattle car. We even upgraded for $100/seat each way to sit in a wider seat at the front of the plane. Still a cattle car, but at least we didn’t have to sit in the tighter and narrower seats. The thing is, flying in and out of Lauderdale is much better than Miami... and with only one nonstop, we accepted the crappy flight to avoid having to connect and experience at least three hours more of travel time. JetBlue started direct flights a couple of years ago and we booked them in economy class. What a difference! The JetBlue seats are much more comfortable. TV at each seat... FlyFi lets you go on line free... free drinks and snacks and a crew that relates to the passengers. Not the case at “Big Yellow”. The JetBlue flight takes off about an hour earlier. It arrives at terminal 3 in Vegas which is newer, cleaner and just feels better than the older terminal assigned to Big Yellow. The return nonstop flight leaves Vegas about an hour earlier which is fine. Terminal 3 again, cleaner, less distance from bag drop off to the gate. Easier security. We book for four nights so after we check out of our hotel we check our bags with the concierge... then gamble and have dinner... getting a full day before taking the red eye back. We get to sleep on the flight back... and the price of a round trip ticket on JetBlue (with 1 free carry on per person and 1 checked bag for the two of us), is just about the same as Big Yellow. Take my advice... drop Big Yellow and go with JetBlue... it’s so much better.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14197,Avianca se supera día con día,"La puntualidad, atención, servicios que se ofrecen en la sala de espera Avianca, alimentos que se ofrecen durante el viaje, aunado a una flota moderna y muy buenos precios, hacen toda una muy buena experiencia al momento de elegir Avianca para ir a Centroamérica/Sudamérica.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14198,Trip from hell,"Engine failure, missed connection, 6hr layover, late luggage delivery and crappy customer service. Very poorly managed. The actual air crew was excellent. The airport employees were rude.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14199,Comfort All The Way.,A380. I always book the same seat all the way through. Travel by myself have single seat by window. More than enough room. Food and service excellent . Flight attendants go out of their way to assist you. Best films etc on the screen. Would not choose any other airliner . .,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14200,Seamless Experience,The Maple Leaf Lounge in Ottawa offers a very nice selection of alcoholics and non alcoholic beverages along with some tasty appetizers. Staff in the lounge and on the plane were very efficient and friendly. The flight attendants were pleasant and the meal that was served was very enjoyable. An overview very positive experience.,AirCanada,trip_advisor,['Assurance']
14201,Return Flight,"My return flight to DC was such a contrast from the awful flight I had down to Puerto Rico. The airport was extremely busy, but I had premiere access so I got to skip some of the extreme lines. We boarded on time and the crew was excellent and super friendly. The pilots got us off on time and we landed early in DC. The attendants were super friendly and were trying their best to make the flight pleasant. I will note that the power wasn't working again, but I didn't even bother trying the in flight entertainment this time around. The breakfast options were decent and much more appetizing than my other flight. Overall it was a great flight and I was much more at easy.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14202,Stay away from Air Canada,"Stay away, always delayed for several hours, employees will do you a big favour if they decide to speak with you. Disgusting customer care. Go West or any other US airline.",AirCanada,trip_advisor,['Responsiveness']
14203,No issues at all,"I've flown this route many times with JetBlue and have never had any issues. It's always an easy flight, friendly air hostesses, lots of legroom, unlimited snacks and drinks.",JetBlue,trip_advisor,"['Tangibles', 'Empathy']"
14204,Not that bad,Good aircraft Crew are very nice and helpful IFE is good but not the best comfort is good it was a pleasant flight,Avianca,trip_advisor,['Assurance']
14205,Rather walk than fly again with that crap,"Worst Airline in the world! No one give a a fu** about anything. Within the same department, some say one thing, others say another, but no one is correct. They couldn't care less whether you get where you are going, and will always try to blame you. Never again flying with this crap....",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14206,Company who cares nor for Employees or Customers.,"I recently used Jet Blue for an international flight from New Orleans (MSY) to Montego Bay Jamaica (MBJ) and had a layover in Fort Lauderdale Florida (FLL). My travel dates where July 1, 2021 - July 7, 2021. I didn’t make it back to New Orleans on the 7th and I would like to discuss that with you. I would also like to discuss policies and procedures or the lack of them. I would like to first say that I worked for Delta Airlines for 8 years. I did customer service at the airport. I would have to do international flights check-in and assistance on all aspects of flight and assist customers with everything referencing there flights. I would like to discuss that I arrived to the airport 2 hours in advance. The airport at MSY is new and Jet Blue CEO the computers worked fine. I get to the counter and the agent seemed to be having a hard time checking us into the flight there was a long delay there. We almost didn’t make the flight because TSA was taking a long time. I understand and know that isn’t your fault but if close to time we could have been escorted to the express area. The person I was traveling with walks with a cane. The person I was traveling with is also retired military and the customer service agent didn’t seem to know why his TSA pre check was attaching to his file. Once we made it onto the flight honestly the flight attendants didn’t seem very friendly at all they honestly seemed to bark at us all. I understand the seriousness of sharing the safety rules but there is a right and wrong way. Next we began the flight and I was looking for the plug-in adapters for power cords it didn’t have any. I was looking forward to the wifi and it didn’t have that on the 1st 2nd 3rd flights. I did want to complement you on that spaciousness of the seats and the snacks are amazing. I also want you to know that the crew did their job on getting the info out about the credit cards you offer. I also want to complement you on the info about bags being loaded onto flights. The update with the delays etc. I would next like to focus on the things that where troubling on my last flights the return. I would like to say when I arrived back to the airport in Jamaica there was no computers so that we could tag our bags so we stood in line with others for about …Facebook: Heather Saint-Noel heathersaintnoel/videos/497113804923551/?d=n",JetBlue,trip_advisor,['Responsiveness']
14207,Poca Comodidad,"Infortunadamente para un viaje de larga trayectoria, aviones muy regulares y estrechos. Se viaja con mucha incomodidad. Servicio muy regular. Incumplimiento de horario como ya nos tiene acostumbrado Avianca, con muchos retrasos. En el vuelo de regreso la conexión la tomamos 6 y media horas después de nuestro arribo.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14208,Not bad long distance,"For 14 hours flight, the B777 was flying smoothly with 3/4 full, and economy plus helped a bit. Food is better than other UA international ones.",United,trip_advisor,"['Tangibles', 'Assurance']"
14209,Excellent Flight from Paris to Chicago,Checking in and flight was great. Leg room is normal for the economy class flight. There were many movies to watch and all the controllers for the entertainment system was working. We were served often and good quality lunch and breakfast.,United,trip_advisor,"['Tangibles', 'Responsiveness']"
14210,SCAM!!!!! DO. NOT. EVER. USE. THIS. AIRLINE. PERIOD.,"The day my flight was scheduled, it was canceled and they offered us a solution: travel with another company and they were going to replace the money. We never managed to recover the money and customer service never followed up on the incident. From now on I am going to dedicate myself body and soul to alerting and trying to dissuade all those people who are going to fly with FRONTIER.",FrontierAirlines,trip_advisor,['Responsiveness']
14211,Poor from start to finish.,"Things were poor from the start ; chaotic loading scenes. Poor intercom annoucements and staff talking amongst themselves and one lady brushing her hair ? Late push back . Poor quality food which was barely edible , it was also cold. No one had any enthisiasm the cabin crew just went through the motions....Theres' nothing good to say !!!!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14212,Worst flight ever,"You sucked this was the worst flight ever , and i havent even gotten on it yet because you keep delaying it like seriously? Will never recommend or go on this airline ever again",Avianca,trip_advisor,['NA']
14213,Worst airline ever flown.,"Frontier is the worst airline I ever flew. I was planning to return to Newark where my flight got delayed and canceled TWICE. When trying to rebook after the 2nd cancelation, it seemed that the flight for the next day was overbooked (I have to go to work). I had to switch my destination to Philadelphia, an hour and a half drive to Newark. It was at midnight, yes that flight got delayed as well. And no, I didn't receive any compensation like vouchers (not like I was going to fly with them again anyway).",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
14214,Worst airline ever!,"Literally the worst airline we have ever been on! Tried to save money but unless you have a bag bigger than a mid-size purse, you have to pay for a carryon or checked bag in an unreasonable amount - $130-$200 depending on weight. Ridiculous!! They make you think you’re getting a good deal. Then the customer service was even worse!! They were so rude…couldn’t switch my checked bag to a carry-on even though it was the same price and within dimensions and weight requirements. They were going to charge me another $100 to carry it on. This airline is the absolute worst. Pay whatever is extra with another airline and you will save yourself so much headache. Worst Customer service ever.",FrontierAirlines,trip_advisor,['Responsiveness']
14215,Would not fly with Delta again,Grumpy and stroppy staff with attitudes who kept missing passengers when serving food or drinks. One of the worst flights of my life.,Delta,trip_advisor,['Responsiveness']
14216,No special assist,"Upon paying for and printed on my sons boarding pass for Special assistance, there was none. My son is disabled. They do not notify you of sudden gate changes nor delays. The flight attendants are extremely rude and privileged.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14217,Heaven of the highway,The Best customer service 👌🏿 🙌🏿 👏. The airplane ride was so relaxing and The flight attendants whistle so curious very clean neatly uniform.,SpiritAir,trip_advisor,['Assurance']
14218,Service on board. ,"The service on board was good. The coordination between flight deck and cabin should be better. Arrival was 20 minutes ahead of schedule and the cabin crew wasn’t informed correctly, it seems. There was hardly enough time for the last service and pax were urged to finish this last meal ASAP.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14219,travel experience from ATL to STX,"Team members were extremely helpful, professional and supportive during the check in process. Major disadvantage is the layover time between Ft. Lauderdale and Atlanta.",SpiritAir,trip_advisor,['Responsiveness']
14220,Terrible,"They change the departure times and gates a lot without notifications, first and last time using JetBlue",JetBlue,trip_advisor,['Responsiveness']
14221,They had my diabetic son starve on the airplane.,They told us we would be landing in Denver and getting a motel for the people going to LAX because the plane was being fixed and we would miss our next flight to LAX. Our son was already with only one bottle and had no water to make another. We get to Denver thinking we are getting a motel and they are paying like they said so we were thinking okay we can make a bottle now awesome. NOPE! They have us all rush to the next plane that is waiting for us and again my son doesn’t get a bottle. You may be thinking why didn’t they just use the water that they serve on the airplane. Well they don’t have that anymore. The food or the snacks.. they have water bottles for $3 each and that’s the only water you get the whole flight and THEY DO NOT TAKE CASH! The flight attendant heard my son screaming and he is DIABETIC! My other son asked for water for his bottle and she said does your mommy have 2.99? I said yes! Hand her $3 and she says no we only take card. It was a nightmare. I said please I will get my cards and pay back the airlines my son needs this she said sorry I can’t do that. On the way back they made us throw away my sons breathing machine and his travel bed even though we brought it one way just because we weren’t going to pay 55 for each item when we didn’t have to the way there.,FrontierAirlines,trip_advisor,['Assurance']
14222,Thank you,Mel (FA-A) was absolutely amazing. She took incredible care and service to everyone one this flight. I want to thank her specifically for being that one of a kind that goes above and beyond,SouthWest,trip_advisor,['Assurance']
14223,"MY ""Home"" airline",Delta is rock solid. Living in ATL for 40 years they are my greatly preferred first option. I just hit 1 Million Miles 18 months ago.,Delta,trip_advisor,['Reliability']
14224,"good for the price, but not as good as aeromexico or avianca","The flight was ok, no delays and the crew were very helpful. I paid less that $150.00 for my flight, so i was not expecting big things from this flight and indeed, i was not able to select my own seat not able to pay for a selection. the seats are bad, they feel like a bus seats, or even worst, but still, thats what you expect from a cheap flight.",United,trip_advisor,['Tangibles']
14225,The worst!!!,"They charge you for everything, got a carry-on $60 each way, didn't download their app and you checked in at the terminal you'll have to pay for that also. Just spend a little extra and fly delta or united.",FrontierAirlines,trip_advisor,['Responsiveness']
14226,United Airlines I find are by far thee best airline,"As a person who hates to fly, i find United Airlines, the pilots and flight attendants are by far the best. I only fly a couple of times a year and have flown most major airlines. Nothing compares to United. I almost always have smooth flights and very little turbulence. When we do encounter turbulence, those pilots are the best at handling the situation. Everyone including customer service are outstanding professionals. Thank you United, keep up the great work.",United,trip_advisor,['Assurance']
14227,Decline Decline Decline....In Great Service,"Jetblue use to be my go to airlines because they were convenient, low cost and efficient. All that is non-existent now. They don't even show the gate numbers on your digital boarding pass and my flight is boarding in 20 mins. I took a 6am flight from San Francisco to Los Angeles and everything was going well until 20 minutes after the flight was supposed to depart, we were still on the plane at the gate. Apparently someone forgot to do their job and didn't inspect the plane overnight. The engine had a bent fan blade. 2 hours after the fact, they were still in conference with their NYC office to see if the plane was safe to depart. We were given an updated departure time of about 11:18am. I have never experienced this in the history of my traveling. They did allow us to depart the plane to discuss further travel options. The line to the podium was about 50 people deep. I called customer service and the hold time was 222 minutes. Bananas right. I just ended up buying an Alaska Airlines ticket. My preferred airlines. I received a completely different experience. The plane boarding process was swift and the plane was off and into the air super fast. I'm sorry JB but experiences are everything especially when commodity is involved. I'll continue to use Alaska as my new go-to and preferred airlines and Southwest ad my secondary. I can do without the headache.",JetBlue,trip_advisor,['Responsiveness']
14228,Avoid if traveling with a service animal,"I used to prefer flying Jet Blue for my coast to coast trips (I travel West coast to East coast frequently, about 3-4 times a year) but now I’ll avoid for all future travel. I was supposed to visit my family in Florida but never got on the flight because Jet Blue denied my service animal. After being badgered at the airport about my service dog’s tasks (I'm well aware the workers can ask questions about service animals, but the amount of personal questions they asked was ridiculous) and waiting an hour for someone to help me, I was denied and not allowed on the flight. Then, they had the audacity to offer me a new flight the next day… without my service dog. There’s a reason we fly together, I won’t travel without him. In all my flights with my service dog, I have never been given a more difficult time than my experience with Jet Blue. I do not recommend Jet Blue to anyone traveling with a service animal. I am also a Jet Blue Plus card holder but I’ll be canceling that card immediately. Jet Blue has lost my business forever.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14229,Spirit has bad customer service,"I booked a flight for three months in advance and my returning flight was changed to where we would leave hours later than before as well as have a 4 hour layover. On top of this it added a day to our original trip. I can understand changes happen. I also understand that a good business would help the customer find accommodations, such as funds for a hotel. The person I spoke to had no ability to help me other than to cancel the flight and issue a refund. It took 3 hours to get in touch with a real person to begin with then the person couldn’t even really help me. Now I have to spend more money to get a new flight. I will not be using Spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
14230,Emirates is the worst airline,Staff unfriendly and not helpful. Food disgusting. Price very high other airlines give better service and food and a fraction of the price,Emirates,trip_advisor,['Assurance']
14231,Professional and good service for turism cabim,"Really nice plan, more space between seats, and the service are really professional. also a advantage is that I got a really dinner on the flight instead a sandwich other companies use to offer.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
14232,Dishonest and don’t care about your time.,"Paid $100 extra for a seat in economy plus. Row 7. They put me in boarding group 5 so I was just about the last person to board. Then they make me check my carry on because they say overhead bins are full due to the flight being 100% full. When I get on the plane, all the overhead bins are open and there are a bunch of open spots. Also several open seats throughout the plane. These people are liars who clearly don’t care about the hour I will lose waiting for my bag in Houston. Will go back to avoiding United as before. Fool me twice…",United,trip_advisor,"['Responsiveness', 'Assurance']"
14233,Terrible service and very rude,"So I left for my flight to aruba from bogota 2 1/2 hrs early as I am 10 mins from the airport. Well the pope is here and they closed the main road to the airport that is 5 lanes wide because the pope will be on the road later today! Well it took me 1 1/2 hrs to get to the airport, so I was there 1 he early still. There was no one in line for Avianca check in. I went to the desk and they said I am late and the flight is closed. I said I am still 1 he early and said you guys know they closed the road. They knew cause the cars were lined up 3 wide and 300-500 deep out side and hundreds of people missed flights cause of it. She went and got a manager and she told me the flights closed there is nothing they can do. I literally got on my knees and begged for them to let me on the flight they said ""NO""! I told them again it doesn't leave for 1 hr and I have to pick someone up from canada at 3pm in aruba and that I see airlines all the time put people on a flight 30mins before it leaves. The 2 of them were laughing and making jokes. She then decided that she could and asked if I had to check a bag I said yes this one and she again changed he mind and said no I can't get you on it! I asked can you send my bag on the next flight she said ""no"" and walked away and ignored me!. I booked another flight and walked straight through security and again no line up. I walked to the gate I was supposed to leave from and everyone was sitting there waiting to board the flight!!!!!!! I was still 50mins early. The best part is that when I got a new flight they said to me arrive 1 he early hahahaha I was there 1 he early to start with!!!! I can't believe there poor attitude and the fact that they thought it was funny that me and many other people were missing out flights and that they made jokes to each other about it! (Lol on a side note as I write this they just made a announcement in the airport about the road being closed)",Avianca,trip_advisor,['Responsiveness']
14234,end of a nice vacation,"staff was very professional , courteous and friendly even though it was a very early morning flight! I would fly United Airlines any day",United,trip_advisor,['Assurance']
14235,How dare you,"How dare you. You screw me over it’s fine but my grandmother and her candles, you’re messing with the wrong person. We are also not going to talk about the fact that your Cheeto munching social media personal never responded. You are worse than Shrek 3 and I wanted to hang by my eyelashes of the Statue of Liberty after that movie , but my grandma won’t be there to see. You are not an airline you are the spawn of donkey in Shrek 3.",Delta,trip_advisor,['Responsiveness']
14236,Most unbelievably worst flight experience,"Frontier can’t be *that* bad I told myself as I booked the only evening flight of Thursday December 12th from slc to Las Vegas. It’s a quick one hour flight. I was flying out for my best friends wedding, her bachelorette party was last night. I was suppose to host it, I bought all the funny games and decor. Instead I sat on the tar Mack for TWO AND A HALF HOURS. Your company was 30 minutes behind boarding us. So of course lost their spot in line. The airplane of course ran out of fuel after sitting on the tar Mack for over an hour you failed to refuel in salt lake before the flight even with the 30 minute delay. The pilot of course was then over his 9 hour flight limit. You rescheduled the flight to 9am and have now delayed it twice it now takes off at 10:25 supposedly... her wedding is at 11am. My best friend didn’t get have a real bachelorette party. If i relied on your company I would certainly miss the wedding. This is the most unacceptable flight experience I have ever experienced. Your team has not offered even a glimpse of an apology. I am so shocked you honestly are have the audacity to treat your costumers that way. I am out hundreds of dollars missing my reservations due to your companies ill preparedness, not to mention a life event I can never make up.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
14237,Jamaica Bound,"Our experience with JetBlue was nothing but top notch. This was our first time using this company and for the amount of money we saved we elected to fly out of Orlando Fl, vs. Valdosta GA. The staff was friendly, professional, and the aircraft was one the newer ones. Plenty of leg room and very comfortable. We had no issues to and from Jamaica. We will use this company again if needed.",JetBlue,trip_advisor,['Assurance']
14238,Try to find another carrier!,"I paid for Premium Economy for my husband because he needs the extra leg room--but even though our tickets had assigned seat numbers, we were reassigned to Basic Economy. I have been flying for over sixty years, and I must say that on this trip we were served the worst food I have ever tasted! It was gross. The flight attendants were cold and inattentive. I was certainly unimpressed with United!",United,trip_advisor,['Responsiveness']
14239,Do not use this airline,"This airline does not care whatsoever about its customers and only about money. They will always delay flights and when they canceled mine they said it was due to ""maintenance"". Their planes are very uncomfortable as well. I highly recommend to spend some extra money and go with another airline than with this one which treats its customers like cattle.",FrontierAirlines,trip_advisor,['Responsiveness']
14240,Window and middle seats,"Smooth flight. Great food options paid. Professional, friendly staff and on time. Looking forward to a flight in the spring...will definitely use Delta!",Delta,trip_advisor,['Assurance']
14241,Outrageous bag free on r/t,This airline reminds mevof Spirit Airlines 10 years ago. Sub par everything. Crew is mediocre. Uncomfortable seats on the new planes.,FrontierAirlines,trip_advisor,['Tangibles']
14242,The smooth-brains at united,"So I guess it’s not everyone but I’ve flown a ton of times with United. Always had my one bag to put overhead and one carry-on bag. Flew from Orlando to Chicago, no problems. On the way back as I’m about to enter the plane, literally never before I get told my bag is too big and needs to be checked in. This bag has literally been in the overhead on the way to Chicago on a smaller plane with a much much larger amount of people. This one going back to Orlando was about 1/3 full. I literally tell the woman I’ll bring her on the plane. (if she’s even seen what the inside of a plane looks like with her greeting job that she got shoved to) to show her that my bag will fit, just as it fit on the way to Chicago. There’s nothing I hate more than stupid people, blindly following their autistic belief without seeing the correct choice. Who hired this waste of air. Unfortunately I don’t have their name. The funniest part is that I’ve had an acquaintance go through the same thing. He literally said all he has to do is carry his bag instead of roll it and they don’t pay attention. That’s how smooth-brained these freaks are. What kind of brainlet Is literally this dumb.",United,trip_advisor,['Responsiveness']
14243,Crew member gave wrong info; cost me $560,"I had booked a flight from JAX to PUJ and the flight changed considerably, requiring an overnight stay in Fort Lauderdale. The first crew member I spoke with said since the change in flight plan was substantial, I could cancel the flight and get a refund to my travel bank since that's how I originally paid for the flight. From there, I could rebook a flight for myself or someone else BEFORE JAN. 2024 (three months from now) using the credits of $560. (I had booked the flight January 2023.) When I canceled the flight, it turned out only about $3 was redirected to the travel bank. I called again thinking it was a bug, and the second crew member told me that when I canceled, since the credits had expired, I could not reuse them. It was very hard to understand her as her first language was not English. I asked SIX TIMES to be transferred to a manager. She placed me on hold twice, then finally escalated the call. The third person I spoke with said I ""must have known"" the credits had expired since they were reinstated. Had I known the credits had expired, why would I have canceled the flight instead of changing the dates and keeping the value of the flight? I was hoping he could pull the recording from my first call. Even after explaining I relied on the advice of the first crew member I talked with today, who did not mention ANYthing about expired credits, he said: 1) jetBlue is very particular about reinstating or extending travel bank credits. 2) There were no notes from my conversation with the first agent in his system. (I mentioned I could show him my phone record and the length of the call.) Buyer beware!!! It could very well be that we're spoiled with Southwest Airlines, which has NO cancelation fees or change fees, and staff who are across the board VERY pleasant. Few takeaways from the experience today: 1) jetBlue agents give customers false information. In this case, it cost me about $560. 2) jetBlue agents DO NOT enter all notes in their system. The third person I spoke with today confirmed there were no notes from my first call today, or even any record that I called a few hours ago. 3) jetBlue's user interface shows the credit to be refunded ($560), but does not indicate if those credits are expired. (Thus, you may wish to change the date of the flight vs. cancel.) I can appreciate the crew members have their hands tied, but these restrictive policies, poor training, and mediocre user interface are crippling the company. This was a nice lesson to NEVER fly jetBlue and instead give my hard-earned cash to Southwest or another airline.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
14244,"Spirit at Cancun airport, don't try your luck with them period","Spirit airline is probably my worst nightmare. Very poor service and their people at Cancun airport are machine, terminators. They are not human. Not only they did not allow online check-in with luggage, they want to charge every possible fees no matter your situation. In our trip particular case, they said we arrived airport late by couple minutes for their luggage check-in time and denied my wife boarding pass and luggage check-in. They said I should go on to the plane by myself because I was able to check in online beforehand without luggage and left my wife stranded at CUN with luggage. They want to charge our flight changing fee of $99 each and they didn't even have flight on the same day, which affected our connection flight to SFO from Miami. They didn't try to do anything helpful and shrugged us off. We missed our connection flight anyway thanks to Spirit. At Spirit counter, I requested luggage fee refund because they denied luggage check-in, and originally they said it's ok because we didn't use their service. Five minutes later, the attendant came back saying his manager denied the refund either. This whole airline is just a joke. Please seriously consider other friendly airlines in your all inclusive vacation packages, period. Many options are out there. Spirit airline should go bankcrupt",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
14245,Great flight and friendly attentive staff,"Excellent flight, on time and the staff were brilliant, nothing was too much trouble and every request was greeted with a smile and a can do attitude. Our flight attendants were really great and we had some good banter with them. The food was very good and seats were comfortable. a good range of in-flight entertainment, but would have liked wi-fi to use my own personal equipment",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14246,Trip to NYC for the Marathon,"Myself and my wife travelled to NYC in November 19 to run the New York Marathon. We had never flown with United Airlines before were hugely impressed with them on our first journey. The staff from check in, boarding, in flight and upon landing were really friendly and helpful. We were in economy but the seats were large & comfortable feeling like a higher class. There was a variety of services on board and we had several drinks and 2 meal services during the flight which were delivered on time and really nice. Overall a great experience and we would fly with them again - definately recommend using their services.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
14247,"Terrible, Cancelled flight","Absolutely terrible and will never fly Jetblue again. They originally delayed the flight, and a couple hours before leaving for the airport they canceled it. They rescheduled the flight for the following day and it landed at such an inconvenient time. Half the trip was done and ruined by then. DONT FLY JETBLUE THEY DONT CARE",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14248,Almost all good except for India check-in,"The trip over from JFK was very smooth, from getting my boarding pass via kiosk to boarding to the surprisingly large entertainment screens and choices. However the trip back started very poorly. We had carefully weighed our check in bags and were signficantly under, but it never occured to us to weigh our carry-ons as we've never had to weigh them anywhere. The check in counter forced us to weigh them and were adamant that since they were a few pounds overweight we had to move to the back of the queue and move stuff out of the carry-ons into the checked in bags. The time wasted arguing, then having to come back to the line and check back in was ridiculous. The lack of common sense and logic in understanding that our total weight was well under didn't seem to sink in, i.e. shifting weight around wasn't going to change the total weight on the plane but would waste 30 minutes. Eventually we were able to get on the plane, and the service was as impeccable as before. However, for those transferring in Dubai be aware that some of the distances are vast and that the time allotted for transfers could be insufficient. In addition we had to go through security THREE times despite being on a transfer. However, this isn't strictly emirates fault. They were very good on the 12+ hour flight back to NYC",Emirates,trip_advisor,['Responsiveness']
14249,HORRIBLE AIRLINE!!!!!,"please do yourself the favor and avoid avianca, this is the worst airline!!! go with jetblue, copa airlines or something else. how does this airline charge different rates for extra luggage for different days????!!! extra baggage should be a fixed fee, it is not a flight ticket!!! just got off the phone with the customer service and were not helpful at all! please avoid avianca! the worst! por favor no utilices avianca! son unos ladrones para las maletas te cobran diferente precios segun el dia! no tiene sentido! mejor viaja por jetblue o copa airlines!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14250,All-star flight attendant-Bethany-Flight 6987,"This review will be short and sweet. I had never flown with Southwest airline before and beside the new experience of lining up in front of numbers as boarding groups which I am not used to, I have received the best service ever on flight 6987 from one of the flight attendants, Bethany. As soon as we came in, she was around the middle rows helping people get a seat and we stroke a conversation with her and she kept the eye contact, professionalism and kindness throughout. I had never experienced that, at least on that level, with any other airlines and flight attendants. Thank you and kudos to Bethany.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14251,damaged luggage,"I had flight with emirates from Dubai to Toronto (EK241) on 20th September 2020 in business class, after arrival I found out one of my luggage are damaged badly, after reporting to the emirates ground staff they made a report and referred me to a luggage store outside of Toronto in Mississauga city, as you knew I should be in quarantine for two weeks, so after two week I went to this store which is far from my house and takes me one hour to drive, after reaching there, they told me they have no more contract with Emirates, so I went back and try to reach Emirates, after three days they came back to me and ask me to go back to same store, for the second time I went there and this time they said they could not repair my suitcase and they need to replace it, but they said they need to get the approval from Emirates first and it needs time, so they would call me later, after two days they called me and asked me to go there again, so for the third time I drove to Mississauga and this time they offered me to take a regular suitcase which is not worth more than $100, while my own suitcase branded Tumi and cost me $700 in Dubai, after I complained to them they clearly said this is max what they could offer to me (leave it or take it). I contacted customer care and we communicate more than 20 emails back and forward but nothing happened and they were asking for the receipt of my luggage but in case I bought in cash in Dubai I did not had anything, so they refused to pay anything to me, the person name in customer care was Salwa Gasser and he refused to pass my case to his manager too !!",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14252,Direct flight to Munich for Christmas Market,"Our flight and hotel was a great deal using Delta Vacations. Great price on the package at a very nice hotel. Out-bound was main cabin and a bit cramped, but we got an upgrade on the return that made that flight much better. Food and service on-board was very good also.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
14253,Lost my luggage- terrible customer care-they did not care,"Check-in/Security - Very quick- only 2 people in front of me- airport fairly quiet-had to go through a security check- they checked what countries I had visited in the last few weeks because of the Coronavirus. Timings- Left on time- landed on time Comfort - Fine- the legroom was OK and the seats recline just about the minimum acceptable amount to allow you to sleep without your head falling forward ! Food -Not Great -I had pre ordered the Vegetarian options- however the quality was not good Entertainment -A good range of movies Etc- although it broke down mid flight and they had to turn it off for 30 mins- Crew -Very friendly and helpful Passport Control -Quick and easy- Baggage Reclaim - A Nightmare- they lost my luggage. They showed NO interest, were of no help and demonstrated terrible customer care.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14254,One of the best airlines if you're flying with allergies,"I get the criticisms of Spirit--the cramped seats, expensive bags, etc.--but as someone with a severe peanut allergy who can't safely be around peanuts, they are BY FAR the best airline I've flown in the US. Many airlines won't make any kind of announcement asking people not to open peanut products they brought on the plane, and I've had horrid experiences with other passengers, with flight crews, and even with pilots trying to get this allergy accommodated (even though it's required by law, by the way!) so I can fly safely. Not so with Spirit! This was my second flight with them, out of a different airport and to a different location, and this experience was just as good as the first. Every single agent was kind and respectful, and offered to let me preboard to clean my seat, took peanut products off the snack menu, and spoke with other passengers on my behalf both in an all flight announcement and specifically with the rows around me, asking them to refrain from opening or eating peanuts. At this point, Spirit and Delta are the most accommodating allergies for people with allergies in my experience, and Spirit is particularly proactive about making sure their passengers with allergies are safe.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
14255,In-flight crew were amazing,"After a very rocky start; flight was delayed twice and the woman who checked us in the Paris sullen beyond belief, the in-flight crew very so very kind. The cabin was spotless. If I was just evaluating in-flight my experience it would definitely be excellent.",AirCanada,trip_advisor,['Assurance']
14256,"Frontier changed my flight today arriving next day, opted for refund, they rebooked the flight","Frontier changed my flight today arriving next day, opted for refund, they rebooked the flight. I can't reach anyone. No phone number, chat is just a bot. The rebooked flights I can't take. How TF am I supposed to get a refund when their system screwed up? I even have an email stating that the refund is ""still processing"" then an immediate email that I'm booked on flights I can't take.",FrontierAirlines,reddit,"['Responsiveness', 'Reliability']"
14257,Terrible airline,In the past 2 weeks I have had 3 flights cancelled bags lost 2 separate times. First one I lost was on my way home for days off got it back 8n Sunday flew back out on Monday and they lost it again. They really need to get it together otherwise I will probably never fly with air Canada again. 10/10 do not recommend.,AirCanada,trip_advisor,['Reliability']
14258,Frontier fails,I called to get a refund/credit in advance of my flight and was given a confirmation code. When I went to use the code it did not work. I called Frontier and they determined that the agent did not complete the refund/credit and therefore the confirmation code was unusable. They said since the new year (2021) had started them there wasn’t anything they could do to go back and fix it even though they admitted it was their fault. Do not trust this airline!,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14259,All the flights I took were delayed or had some kind of issue. The staff were unorganized and in the end lost our bags.,"The flight itself was fine, there was some delays which is perfectly normal and overall a fine flight. What happened afterwards was absolutely ridiculous. It was quite a small flight and there were at least 8 of us whose baggage never came. When we got off the flight, the pilot or whoever told us to check carousels 2 or 4. Our flight was never on any of the carousels and some of the luggage were randomly picked up by random baggage claims. Then, there were no workers working to even help us find where it is and I was stuck on hold for customer service for 30 minutes that night to file a report. Afterwards, I had to call 3 times the next day and they said that the flight had landed in the morning but they had no idea where our luggage was, when it was going to be delivered, or what was going to happen next. This is quite unprofessional and really disorganized. Be better.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14260,DELTA  Airlines - Travel from HELL,"DELTA does not care about customer service. Due to bad weather we had to rebook our return flight from Escanaba to Fort Myers via Detroit. We were starnded in a hotel in Escanaba from Saturday to Tuesday morning. During the rebooking DELTA refused to give my wife and I assigned seats even after I requested this several times. Also prior to staring my trip I called DELTA and advised them that the return flight should be rescheduled due the forecasted weather advisory that was in effect. They refused this request with out charging an additional $1400 to change the return flight from Sunday to Saturday or Friday. They were condescending, arragant, and just did not care.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14261,Remplazo de avion por uno de cabotaje para vuelo internacional,"En el voucher de la compra/reserva del vuelo figuraba que el equipo era un Boeing 787-8 como el de la ida de Ezeiza a Bogotá y el de las combinaciones con Aruba si eran Airbus 320 que para un vuelo corto de 1,30hs es tolerable que el asiento no sea nada mullido y que no se recline, pero de ahí a que sin mediar palabra ni aviso te pongan una unidad de esas caracteristicas para un trayecto de 6hs es un abuso y falta de respeto. Aclaro si que viajamos en clase economica y que está la opción de que por un costo extra se podia acceder a un asiento con apenas 6 cm de reclinado y los mismos 22cm para las piernas, lo que nos parecio un chiste. Si yo estoy indignado y no volvere jamás a viajar con avianca, imaginen como estaban los que pagaron para viajar en primera, los que conocen saben a que me refiero, el Boeing tiene asientos casi cama y todo el confort tecnologico de pantallas y más, en cambio el remplazo apenas un poco más de lugar para las piernas y 2 asientos en lugar de 3 por fila, a y apoya cabezas que por supuesto en la económica no hay por deben de ser carisimos me imagino. Si bien el vuelo fue correcto y en horario, no aterrizando de repente en El Chaco como se que a pasado por problemas que desconozco. NO podemos permitir y tolerar que hagan estas alteraciones a lo pactado sin quejarse y que se note, porque pagamos un servicio nada barato y de ninguna manera lo hacen de favor. Aclaro que por supueto el servicio de a bordo si lo queres es pago, ni un vaso de agua con 2 manies te sirven.",Avianca,trip_advisor,['Tangibles']
14262,Worst airline,"Where do I begin? After arriving on time, gate was wrong. Clueless gate staff. Sent to another gate after boarding time had passed. After15 min, sent to a different gate. Flight was over an hour late leaving. When I boarded, all carry on bins full. Flight attendant tells me to put bag under seat. What? This bag meets carryon requirements but much too large for that. He still hands me my bag and sits in my lap. So embarrassing. Keep in mind at least 25% of passengers had the same problem. Why didn’t they have gate staff inform they need volunteers to check their baggage? If I have a choice I will never fly Air Canada again!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14263,Average and disappointing.,"Air Canada has really reduce the service for passengers. Their communication via emails was not correct nor clear. We booked a Air Canada vacation and the confirmation email stated “No Baggage” included. Upon further investigation, we were allowed one checked bag. The in flight service did not include any meal and any food needed to be purchased. On the flight down, they ran out of food. I guess a major Canadian Air liner is cutting costs and the BASIC service levels we all expect from them.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
14264,All I can say is “Wow”…,"First time flying Spirit Airlines and will never do it again. They canceled my flight as I was at the gate and approaching our boarding time for a 7:15 pm flight. ( Which I heard was a common flight to have canceled). That didn’t sound too promising to me. But it gets better. Luckily I was able to catch the very last flight out. So, delayed another hour, no big deal! I finally arrive in Florida at 12:30 AM to only wait and search with 200+ others with their own cancelled flights in the Fort Lauderdale airport searching for bags. Not to mention others from other states who flew on reliable Spirit airlines were in the same boat. Hundreds of misplaced bags and no passengers to claim from their own canceled flights from spirit airlines while passengers who made it to their destination were without their bags. Amongst the chaos at 1:30AM, I overheard a pleasant conversation with customer service with a woman as her son was left in Detroit by Spirit airlines, family separated because of a mishap with Spirit Airlines. I could sympathize with her frustration. I write this as I am on my way to my hotel at 3:00 AM with absolutely none of my personal belongings as I searched 3 hours in hopes my bag would show up miraculously. I consider myself lucky to have made it to my destination. Anyway, just to warn those who are considering flying with them. Every airline has its hiccups but over all of my time traveled on airlines, this is the absolute worst experience yet! Happy travels everyone.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
14265,Pleasant flight ,"Airbus 320, neat and clean aircraft cabin. Courteous staff, punctual timing. In fact arrived a little earlier. Everything was as expected. Great people to fly with. Checking in was quick and ground staff efficient.",United,trip_advisor,['Tangibles']
14266,Terrible!!!!,"What a disaster right from the get go! My husband and I were so excited for our first vacation without children in 10 years. We were finalizing all of our details on Wednesday night before our flight left on Thursday morning. We got an email from Air Canada saying that due to pilot staffing issues Our flight was three hours delayed. This means that we automatically would miss our connection in Toronto to get to Jamaica. We called Air Canada vacations and thankfully was able to switch our flight leaving Halifax to Toronto. We drove through the night to get to Halifax, and upon arrival learned that this flight too, was delayed due to weather , even though there were other flights leaving the airport this flight was also delayed over three hours making it so that we once again missed our connection in Toronto to get to Jamaica. Once we finally got to Toronto, we went straight to the Air Canada customer service area where we were told that they could not get us to Jamaica for two days. Because it was weather related we were not entitled to any food or hotel vouchers. Because we didn’t want to miss more of our vacation, we went to WestJet and booked a flight from Toronto to Jamaica ( after talking to an AC rep) That went out the next day. We also had to pay for our own transfer from the airport to the hotel. This extra due to Air Canada‘s delays cost us over $1300. On the way back our flight from Montego Bay to Toronto was on time and there were zero issues , however, once we got to Toronto, our flight was once again delayed for four hours due to weather. We will be putting in a claim to have some of our cost refunded, although we’ve heard from many people that Air Canada sucks at making it right. There may have been some delays due to weather however, our original flight was not whether related and if we had made that flight we would not have had any issues going to Jamaica at all. I called Air Canada on Wednesday before we left to ask if we could change our flight to get to Toronto a day early because there was a weather statement out and they refused And told me I would have to pay for it because it wasn’t on their list of weather. Overall, I am very disappointed in how all of these delays were handled. There needs to be some accountability on Air Canada‘s end to remedy our extremely poor service. Work very hard to be able to afford vacations, especially nowadays. Do better!!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
14267,Great Flight Experience,"The JetBlue flight attendants, check in personnel were professional and very welcoming. The overhead bins were fill but JetBlue checked our bags free of charge. Although we experienced, turbulence the captain made us feel calm. I loved the fact that I was able to watch a movie during the flight. When deplaning the entire crew thanked everyone for flying with JetBlue.",JetBlue,trip_advisor,['Assurance']
14268,Scam Airline,Worst experience I’ve ever had. Jet blue agents forced me to wrongfully buy a checked in bag and misled me to charge me more for a service not needed. They are dishonest and a scam!,JetBlue,trip_advisor,['Assurance']
14269,Great airline ,"The only other airline I can compare to Emirates is Qatar which are also very good, but I found the food to be much nicer on the Emirates flight and the chairs slightly more comfortable. I also found the Emirates service to be slightly better at the airports.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
14270,Severely delayed flight and lost my wife's confirmation code,"We booked an 8:30 flight from Orlando to Baltimore, but because of ""maintenance issues"", we didn't leave until 1:30 pm! They never told us what the issue was or what happened. Was it something minor like a broken seat belt or something major like a broken rudder? We tried to get standby seats on 3 other flights leaving Orlando, but those were all full. Though I don't know if that's because the flights were already full or if people from our flight grabbed the last few seats. So even though we paid for an 8:30 flight and we could have chosen a 10:30 or 12:00 flight, we didn't leave until 1:30 pm. Then coming back, I couldn't check my wife in using the confirmation code they sent us! I printed my boarding pass just fine, but her name wasn't even displayed! I called them and waited on hold for 20 minutes and then a lady said my wife had a different confirmation code! Why?? All she said was that we must have asked about a different flight (which we didn't do) and they gave her a new code. Okay, these things happen. But they never told us that she had a new code- there was no text or phone call or e-mail. So how were we supposed to check in if we never knew she had a different code?! Plus, we checked in about 21 hours ahead of time: around 9:30 pm for a 6:30 pm flight the next day. Southwest doesn't have reserved seats, so we got position C05 and C07, which means the third group, number 5 and 7, which means 60 people in group A boarded before us, then 20-30 people in the ""family with kids"" and then 60 people in group B. So over 150 people boarded before us... possibly because they all paid the fees for earlier check-in! And, yes, we almost didn't get seats next to each other! We had to ask a lady to not sit in the only 2 seats next to each other so we could sit together. Plus the 6:30 flight was delayed until 7:10, which is one more thing on top of everything else!",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
14271,Everything went well.,"We had a good experience. Our flight left on time , the crew was friendly and the seat were comfortable.my only complaint is , that they should feed passengers, especially Y on long flights.",JetBlue,trip_advisor,['Tangibles']
14272,My Lifesavers - every time,"(The flight details listed are inaccurate because it won't allow a review without those details, but this is about service in general.) Just have to give a shout out to Delta and its excellent customer support staff. I travel often, lately mostly internationally, which can bring about all kinds of issues and in my case, last minute changes. They have rescued my behind too many times to count and do so with calm, with humour and professionalism - which can be rare these days. I am so grateful for their assistance, especially the past 2 years when Covid threw all sorts of monkey wrenches into our travel plans. Special thanks to Tolofi and Cindy Burnett. You were my angels today. Many thanks, and God bless!!",Delta,trip_advisor,['Assurance']
14273,Good - but the crown has slipped!,"As ever the A380 is the best aeroplane for the economy traveller....the size, legroom, space and flying altitude give you the best comfort for your budget. At one time I would also be praising the check-in, boarding and inflight service ...but I am afraid the crown has slipped! Check-in is slow and cumbersome....and boarding is chaotic....This is the largest passenger plane and boarding takes at least an hour ...In fact Emirates state that it takes 90 minutes.....So why oh why are they ALWAYS late in starting? And why do they load economy passengers so slowly...In a 2 deck plane they could start economy at the same time as business and first....They could also load from each end ..or even from back to front ..or front to back...or any system at all rather than apparently at random.....The food and cabin service has also declined....soft drinks are infrequent and limited....the food tired and meagre portions. I have also observed that the cabin crew numbers seem to have declined in economy...and the crew now seem as tired as the food and as infrequent as the drinks! I am sorry to say that for the last two years every Heathrow to Dubai flight has been late leaving and late arriving....Oh how the mighty have fallen!",Emirates,trip_advisor,['Responsiveness']
14274,The Flight,It was a good flight overall and staff were very helpful and food onboard was good. Check-in was fast even though we were a group of more than 20 girls going on a politics trip.,United,trip_advisor,['Responsiveness']
14275,Dirty and don’t care!,"The plane definitely was not wiped down like they say for COVID, yet they make you wear a mask. We have to comply, but they don’t have to, The plane was so dirty when we boarded, see pics. Before we boarded, announcements were made that there would be no snacks on the plane, that they were out. If we want snacks, buy them at the airport. Once we were in the air, they had plenty of alcohol but limited snacks. I have never been on a place so dirty, just awful!",Allegiant,trip_advisor,['Tangibles']
14276,No social distancing on flights,"We purchased seats (which we typically don't do, due to covid). We purchased an aisle seat and a window seat thinking that no one would purchase the middle seat. Well a passenger got assigned the middle seat!!! Wasn't happy. It also happened on our return flight when there were a LOT of seats open. Not sure why they would assign the middle seat to someone when there were several rows with no one in them. We were able to move to different seats on the return fligh ONLY because I asked!!! They did NOT make any announcements if anybody felt uncomfortable and needed to change seats. No service either.",FrontierAirlines,trip_advisor,['Responsiveness']
14277,BBB should Shut Business Down,The trickery that they allow is wrong and robbery . $99 if carry on at gate got to be checked in. All the little fees that add up to be more as if you booked on Delta . Better to do Delta and pay higher and not deal with the business structure. To make your flight look less and then charge for every service afterword is wrong and robbery . This practice shouldn’t be allowed .,FrontierAirlines,trip_advisor,['Responsiveness']
14278,"Southwest, yes!","Good airline, have never had any problem(s) with them. Too bad other airlines do/will not follow their example(s). Recommend them without reservation(s).",SouthWest,trip_advisor,['NA']
14279,Very bad customer experience on flight and otherwise..,"I traveled with my Family to Istanbul in Aug'23, reaching to Istanbul airport I came to know (After waiting for almost 3 hours) that my 2 strollers didn't come from Dxb. Was informed it will come tomorrow and will be sent to my hotel, neither I received any call nor strollers. I stayed in Turkey for 15 days and did back and forth on follow ups and found them very unresponsive on my issue. Today it's almost 97 days neither I got my strollers nor compensated for the loss. I thought Emirates will consider the pain that I had to take while I was in Turkey but they seem to be very unprofessional. I have been a traveler with Emirates for almost 30 years and the way my case is handled shows how EK treats their loyal customers and if that's the case with me then how others are dealt with....",Emirates,trip_advisor,['Responsiveness']
14280,DO NOT FLY JET BLUE,"Our flight has been delayed eight and a half hours- our 5pm flight was delayed to 1:30am because the plane “needed to be replaced.” They didn’t alert us of this until 3:30pm, when we were already at the airport. Absolutely ridiculous. Don’t fly Jet Blue unless you never want to make it on your flight.",JetBlue,trip_advisor,['Responsiveness']
14281,Jet Delay,"This airline is garbage I'm done with them its been 7 times in a row of SEVERE delays or cancellations and all they have to say is sorry you should have bought our flight insurance, they refuse to even upgrade you to a better seat. Terrible customer service they dont care at all about you. If you got stranded in a far away airport they would leave you to sleep there and say too bad should have bought our flight insurace how about from now on I'll buy delta tickets instead",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
14282,una aereolinea con gran servicio a bordo y puntualidad,Avianca siempre se ha destacado por su buen servicio a bordo y cumplió con mis expectativas. en ocasiones hay retrasos en el itinerario del vuelo pero en esta ocasión hubo cumplimiento. Una muy buena experiencia.,Avianca,trip_advisor,['Reliability']
14283,My new favourite airline,"Whoever has worked on the way Delta operates deserves a big payrise. The staff are all delightful, both at check-in and on the plane, the inflight entertainment is varied and very good, the food - for an airline - is excellent and the idea of a welcome cocktail is inspired. An absolutely lovely experience, I never want to cross the Atlantic with anyone else. (My recent flights were before the virus closed everything down,; I hope it will all be over soon so that I can fly with Delta again).",Delta,trip_advisor,"['Tangibles', 'Assurance']"
14284,Felt Safe In THe Air,"Flew from JFK to GIG via Bogota, Columbia (10 hour layover going / 2 hour delay back home). The flight from JFK to Bogota was great. I have an emotional support dog (trained and well mannered). We slept most of that flight because it left so early in the morning. We did a tour of the city during our layover. The flight from Bogota to Rio de Janeiro was just as comfortable. The flight attendants were attentive and friendly. Great customer experience. Here's the kicker - I wasn't advised at JFK that I needed a USDA form for my emotional support dog to get into Brazil. I was stopped and the Avianca agent Deborah helped me find a vet that would come to the airport to give my dog a flee treatment for $150 USD (even though I had proof of vaccination and flee treatment from the vet. Yes, I should have researched, but I would rather the agent at JFK book me on another flight and give me a chance to get the documentation in the US. I would have paid to change. Anyway, than goodness for Deborah, we had a great rip and welcomed the new year in Rio de Janeiro. Going back to JFK, the flight from GIG to Bogota was great. The flight from Bogota to JFK was with another carrier (Omni) and was just ok. A very old aircraft and ok service. Okay enough to get home. I forced myself to sleep to get through the flight without anxiety. Overall, Avianca is a great airline.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14285,#1 in First,Airbus A380 800. First class suite is the best in the market with excellent entertainmemt system and selection. Meal options are good and served upon request. Being able to walk back to the bar area is a plus and breaks up the monotony of the long +/-16 hour flight. Toilets in first are large and the shower option is unique. Multi national crew attentative and friendly.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14286,Mr Alan ,Booked Emirates flight on Expedia Skipping fly Dubai for more expensive Emirates flights. Once paid and itinerary shown return flight is actually fly Dubai. SCAM!! Emirates operative at Dubai just laughing asking more money to switch flight..outrageous,Emirates,trip_advisor,['Assurance']
14287,Terrible requirements,"My wife and I traveled to Tanzania for 2 weeks but before we could return, Dubai's rules changed so that we were required to get a negative pcr test although it wasn't required by our destination. We weren't able to test in mbeya Tanzania due to some silly government red tape even though Emirates list of laboratories said that testing was available there. In short, we had to spend $600 to delay our departure an extra day and fanagle with an inept and stressful testing system that probably didn't give accurate test results anyway. Emirates certainly has some good points but their testing requirements are simply ridiculous. Buyer beware.",Emirates,trip_advisor,['Responsiveness']
14288,Honesty with an Airline is Very Important,Horrible Airline. Tell us that the flight was in on time from San Juan to Fort Lauderdale is an international flight? Since when is Puerto Rico international they are a commonwealth of the USA. But they change our flight from 8:50 to 9:40. I was sitting right by where the flight crew was and they were stating that the flight was delayed due to security clearance and cleaning the plan. However we hear the Flight Crew saying that the Capitan Pilot was coming from another flight and this is why the flight was delayed. The direct tv sucks on these planes. We did not get home until 1am. I was suppose to be home by 11pm. They were not nice about this at all.,JetBlue,trip_advisor,['Reliability']
14289,I was prepared for a miserable transatlantic flight but the Comfort Plus sections was wonderful,"I am an aisle sea fan. this seat was comfortable, had a movable arm rest and a foot rest, which was unexpected.",United,trip_advisor,['Tangibles']
14290,Worst customer service anywhere- not just airlines,I have been told repeatedly that the next available customer service person will help me. That's now been going on for 3 DAYS! No lie.,SpiritAir,trip_advisor,['Responsiveness']
14291,Awful experience,United Airlines is an absolutely awful choice. The seats barely recline which makes the experience extremely uncomfortable. Their connections are extremely disorganized which makes it easy to lose your flight. The worst service from the staff as well. Worst airline.,United,trip_advisor,"['Tangibles', 'Responsiveness']"
14292,Horrible,"Crabby flight attendants, flight delayed over 1.5 hours, only to sit in plane and wait about hour ??? Once we finally landed after 2, bags were another 30-45 minutes.",FrontierAirlines,trip_advisor,['Responsiveness']
14293,Disappointed,"I’ve always flown in economy class with United and thought it was okay. However, I decided to fly business class on a very long trip (ANA partnered with United from Japan). I didn’t expect much from economy but more so in business class. The food was very disappointing and it was quite cold in the plane, especially if you sit by the window. I was also surprised when I was informed they ran out of food and only had one option left for dinner. Again- wouldn’t have cared much if it was in economy but. The restrooms weren’t also cleaned very frequently. I’ve sat in another airline in economy class and their restrooms are always cleaned and supplies restocked at all times. Customer service was good. The seats felt very high tech. Overall, if I wasn’t paying so much, I’d probably be having an attitude just getting from point A to point B.",United,trip_advisor,['Responsiveness']
14294,Mrs.,"Avianca is possibly the worst airline in the world. Their customer service doesn't even exist. They lmislead and say about anything to get their way. Passengers are not important. The flight attendant fell asleep during take off - mouth open snoring and all - really? This is the time when crew members are to be most at alert. I don't eat pork, everything in their menu has pork. My special meal order didn't arrive and they told me just ""eat cereal"" who cares for a passenger not eating for a 5 hour flight. My mom's flight was delayed 3 hours making her lose her connection in Europe. They did not care at all, they left her stranded with no connections, no hotels, no foods, no wheelchair- ordered - 74 year old lady all alone overnight at an airport. They are unprofessional, disrespectful, not honest and they couldn't care less for their patrons. Do NOT use this airline. There are more stories to tell but this should be enough for you to stay away. Seriously",Avianca,trip_advisor,['Assurance']
14295,Don't plan to travel at time given at booking!,Booked air travel with Frontier and a house for 6 adults 6 mo.in Advance. For several reasons we needed a certain day and time. Months later After completing all plans our departure time drastically changed causing us to cancel and change airlines. Very costly and inconvenient at last Minute. Kept return flight but weeks before notified that flight time changed also once again had to cancel and find different airline! I've used them several times before and several times the times change which Makes plans difficult. Not acceptable! Never again! Pay the extra (which isn't much with all extra charges.) Use a dependable company. Haven't got vouchers they promised yet! Not likely! Read the reviews! Don't use Frontier! Bad business; Not dependable! Save yourself lots of stress. Last time for me and the others in my group!!,FrontierAirlines,trip_advisor,['Reliability']
14296,Unforgivable,"I love flying with Frontier so much I joined Frontier Miles. However, we had an incident during boarding our flight 1158 last night when my husband Alvyn was bumped off due to intoxication by flight attendant Jacky. According to her he was rude to her when he asked when is a good time for him to order drinks during boarding or after take off which she answered after take off, my husband thanked him after that. He was reading at the time when he was asked to step out of the plane by security and was informed he cannot join the flight. We were given an option to get off the plane (we were travelling with our 2 sons) or leave him. I tried to apologize and asked for consideration as this trip means a lot to my whole family because we are visiting my sister who is sick. I tried to explain that if they’re not comfortable serving him liquor, they dont have to but we would really appreciate letting our whole family board the flight. If I’m being completely honest, my husband had drinks before the flight but I dont think it’s a good reason enough to say he’s being aggressive. They didnt ask nobody from the passengers if he was being aggressive and one passenger (sitting in 9E, Amy W.) reached out to me after the incident who said it’s not fair of them to do that and she didnt see my husband being aggressive at all. She even offered her phone number to stand as a witness on what happened as she was so concerned when our children starting asking each other what’s going on. A couple sitting next to (Adam F. 10E) and behind (Catherine F. 11D) my husband mentioned the flight attendant was the one being nasty to him. I, myself was a flight attendant for 5 years and I’ve had a fair share of experience regarding “intoxication” and never had I bumped off someone mainly because as a person you also need to understand people like to travel in their own way. Most of the people go on vacation and my husband for one likes to drink so he can sleep off the dragging 5 hour flight. I certainly believe he wasnt causing any harm/danger to anyone especially Jacky to be considered aggressive. Is it a capital sin for an active military to enjoy having drinks here and there when they’re not on deployment? A fair warning would have been deeply appreciated but why did my family have to go through that? This incident might be minor to Jacky’s everyday life as according to her she has done a lot of this before but this has greatly affected my family especially my children. My 10 year old son was crying in flight when he realized his dad wont be able to join us while my 4 year old bombarded me with questions of where his dad go. As a parent, that’s not a forgivable sight and something I would do everything to avoid. It’s difficult enough to watch my husband being treated that was and worse, my kids were there to witness it all. I hope the company that offers affordable and convenient flights to military family like myself from the biggest Navy base in the country, as well as doing great things in the environment by holding the title as the most fuel efficient airline could offer better ways of communication and procedure because it’s not fair that once a flight attendant feels a passenger is being “aggressive”, it’s as if we dont really have other option but to comply. I might be just one of the family “Jacky” has bumped off but I sure pray I’m the last one. It pains for me to see a company as great as Frontier getting stained by one of “Jacky”’s apparent discrimination and abuse of power. A little bit of compassion wouldn’t hurt, don’t you think? I have reached out to their facebook page and was given a response that they’re sure Jacky was doing the best she could under the circumstances. They proceeded with a “customer service gesture” which I feel is not adequate for ruining my family trip and the trauma inflicted to my children. What I would appreciate more is peace of mind knowing that Frontier would take better procedure to make sure this doesnt happen again. I would hate for another person/family go through what mine did.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14297,Personal Item Size,"I think I found my answer on here already but… Exactly how strict are they going to be on personal item size? I haven’t flown Frontier in 12 years, since before they were a budget airline. We paid for 4 checked bags but the kids want to bring an iPad, Switch, some snacks, etc. And we plan on using our personal item allotment for that. On the site it gives the dimensions and says to think computer bags, small children’s back pack, etc. So, we are using computer bags (standard work issued backpack) that you can tell are the exact dimensions they list. However, if they are empty and squish down the sides push out and are a little too wide. Or if they are stuffed they are too big. If you pull up the handle it’s too big but it also lays perfectly flat and is ok. I’ve told three kids not to stuff them, just put a few things in them. Has anyone had luck or issues with a bag this size? Thanks.",FrontierAirlines,reddit,['Responsiveness']
14298,Inconsistent flight experiences,Over the past few years we experience constant delays and rescheduling of flights due to maintenance issues. Very disappointed in this brand in general.,United,trip_advisor,['Reliability']
14299,Cancelling a childs ticket,My son was bringing my two granddaughters (age 5 and 4) for a visit. I have not seen them in about three years. Two days befre the flight his ex wife said he couldn't bring them. I callled SWA to cancel and to get either a refund or put the tickets in my name. They told me because I booked the (Wanna get away) there was no refund or transfer of the ticket. I explained to them that they are only 5&4 yrs old and that they will not be flying in the next year. All they said was (Sorry). Well SWA you are sorry. I will never recommend you!!!!!!!!,SouthWest,trip_advisor,['Responsiveness']
14300,Great flight,"We had a super flight, even though it was a return from vacation. Super crew and a great landing. Way to go JetBlue!!!",JetBlue,trip_advisor,['Assurance']
14301,Great economy option,"Frontier is a great economy option for the traveler on a budget. Be prepared to travel light, as checked or carry-on bags are an up charge. One small personal item is included with your ticket.",FrontierAirlines,trip_advisor,['Tangibles']
14302,Has been airline. No service anywhere,"What a shame.!! They bill themselves as a pioneer in aviation, but the service is non existent. Web page does not work properly, Customer service does not exist: by phone they answer in Colombia or El Salvador, neither does any good. You write and if they answer it has no bearing on your topic. Food if available, is poor.",Avianca,trip_advisor,['Responsiveness']
14303,Good experience,It was certainly a bit special to be able to go to the bar and socialise with other passengers. The service was fantastic although the business class cabin was very quiet so there were plenty of staff for us! Plenty of leg room...As this was a day flight we did not need to sleep. There was a small selection of soft drinks at the seat which was very handy too. Expensive...but a real treat!,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14304,Airplane smells of urine!,Overall it was an ok experience. Most of the delta workers were nice. Delta changed my return flight from returning at 1pm to a 7am departure which would be difficult traveling with 6 kids. I tried to update on the app and they would have charged me additional fees to make the change. Every time I tried to call their customer service line they were so busy it just hung up on me so I opted for a return text. Took them a day to get back to me and if I missed a text from them they would think Im idle and would just not return my text. This may be due to them being short handed from covid. The airplane was nice on the way home but it smelled like urine! It was really bad! DL flight 857 please clean out your bathroom uggh! I would not have taken the time to write this review if the urine smell wasn’t so bad! It was a 4ish hour ride and sitting in that smell was awful!,Delta,trip_advisor,['Responsiveness']
14305,Hate Spirit,I am wondering why a low class company like spirit is still in business. No integrity . No class. Spirit change a price of carry on every second. Why offering a low fare to end up charging a customer $70 for a carry on. Not a good business practice. The only standard at spirit is mediocrity. I pay $300 + for a flight to Vegas but still pay extra for water. A spirit rep changed my return date by error… i was the one paying the price. Never will travel with spirit. The last time i traveled with Spirit was 2009 until this year. That was a big mistake. I’d rather pay double to get good treatment. Hate SPIRIT,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14306,Crap airline with worst service and delays plus tagging costs for anything,Will never fly this airline ever again I took a chance trying it out as I am a plat AA member but just confirms this is the worst there is no wonder they need to merge with jet blue,SpiritAir,trip_advisor,['Assurance']
14307,Promo Code Question,"Hi All! I used a promo code (kidsfree) that shouldn't have allowed me to check out with the discount. I can see the trip in my bookings and it has all the correct information from my account (I was logged in) over to the ticket. The pdf printout just shows that a coupon was used. Will I not have any issues because the promo code was allowed to be processed and I've received my confirmation code (since I am older than the minimum) the transaction went through. The pdf printout just shows that a coupon was used. I don't think I will since the website allowed the promo code to check out, but wanted to confirm.",FrontierAirlines,reddit,['Responsiveness']
14308,United vacations /Apple leisure group BEWARE,"Purchased a 7 day all inclusive round airfare included trip to Cozumel to depart in June for my family of 6 back in April- got an email saying flights were cancelled and they offer no options - i can call for a refund - called and begged the representative to check for options within driving distance for us to another airport - held on the phone for almost two hours and finally offered a transfer two hours away for an additional $1200 to be paid right then over the phone - I’m already in over $7k for this trip- including passports- told by the Apple leisure group representative Samantha Brown who services United vacations that because United cancelled the flights the full refund would be issued in 7-10 days - that didn’t happen and now when I call or email I get the run around that the refund will be in 30-60 days -biggest problem is I booked another vacation and charged it to our credit card with the assumption that I’d be receiving my refund within the billing cycle - we leave in 14 days to go on vacation with $7k already on my credit card until United/Apple leisure group gets around to giving my money back at the end of the summer - at this point I’m not sure this isn’t just a scam and I’ll be discussing further with the better business bureau and my legal advisors- not only was I not offered some flight options without transfer fees or added expense but I am barely being communicated with period- the emails I receive are generic- when I call, I get the same run around- this has been a horrible experience- Apple leisure group already has an F rating with the better business bureau and for United to partner with them and then handle business this way is not looking good for them either- rest assured we went with a different travel service planner and airline when we rebooked - maybe you have thousands at your expense and an extra $7k charge on your credit card doesn’t affect you, but we aren’t that fortunate - this will drastically affect our upcoming trip - this is why we purchase vacations months in advance and make payments throughout the year so when it comes time to go, we have some resources to enjoy the trip- you would think planning your whole trip through a supposedly reputable company like United - you wouldn’t feel scammed - unfortunately that’s not the case",United,trip_advisor,"['Responsiveness', 'Assurance']"
14309,Too long layover in Phoenix,"4 to 6 hour layover was too much. Plane supposed to land in Salt Lake but diverted to Denver. Then from Denver back to salt Lake, unload and travel to Phoenix for our Reno flight. They made no effort to find a replacement plane and thus 6 damn hours in Phoenix airport. That sucks the big one.",SouthWest,trip_advisor,['Responsiveness']
14310,Thiefs and corrupt,"This company will steal your money leave you stranded and will not help, refund, or rebook you a flight even when the problem is their fault. They ripped me off for hundreds. These people need to be shut down.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14311,"False advertising, terrible online experience, customer service is non-existent","During checkout, They tell you to book with confidence, that cancellations are free. Turns out that is just a trap to get you to book tickets. When we had to cancel because of COVID lockdowns and quarantines, and myself testing positive with COVID, they only give you a reservation credit. Later I tried to use the reservation credit, and had to cancel the flights yet again because of COVID. My reservation credits then disappeared into the ether and now I am just out $500. Customer service never helps. Contrast this miserable experience with Spirit, with Delta who actually treats their customers with respect and has IT systems that work. I hope this airline goes bust with all the other junk airlines of history.",SpiritAir,trip_advisor,['Responsiveness']
14312,"Sold as direct flight, added a stop and told us when we checked in.",We got to the airport to find out they added a stop and pushed our arrival back 2 plus hours. Terrible experience and I’ll never fly Allegiant Airline again. Ever. I’d rather pay triple the price.,Allegiant,trip_advisor,['NA']
14313,TRAVEL AT YOUR OWN RISK!!!!,"To the future customers of United airlines: On June 30th, we were flying from Albany, NY to California with a 6 month old and a puppy. This being our baby’s and pet’s first flight, we were really excited and were looking forward to a pleasant journey. We had already communicated with the United airlines regarding the dimensions of the pet carrier and purchased one accordingly. Please see the attached screenshot of chat history. Check in went smoothly and we passed the security gates without any hassle. However as soon as we boarded the flight, we were very rudely stopped by a flight attendant - Dave Komula and informed that we won’t be able to fly because of the size of the pet carrier. Shortly thereafter, we were asked to take our seats and boarding continued. The same flight attendant, very rudely repeated in stern words multiple times that we will not be allowed to fly and we were ushered out of the plane with a pet and a crying infant. We were traumatized, disturbed and insulted. We will never ever fly with United. Under the pretense of following rules, we were subjected to a lack of basic human courtesy!!! What should have been a pleasant journey turned out to be a nightmare. Please be aware that UNITED doesn’t care about passengers with families and pets. TRAVEL AT YOUR OWN RISK!!!!",United,trip_advisor,"['Assurance', 'Empathy']"
14314,Short vacation,"Flight and staff were good, but with some turbulence, which is no fault of the airline, just feel it more in the smaller plane. It arrived on schedule and no issues. Only, mild, complaint is that with the price you're paying for premium economy the food and snacks could be better.",AirCanada,trip_advisor,['Tangibles']
14315,Emirates sucks,"The worst ever airlines. We booked 3 tickets for me, my husband and a 3 year old toddler. When I tried to reserve the seats way in advance all available seats showed chargeable. When I inquired with the customer care executive they said that the seats will be allocated automatically by Emirates and assured that for family with toddler kids they'd be allotted the seats in a row. But later on the seats were provided separately for 3 of us and when requested for an adjustment that didn't happen. I have a condition SI joint, low back pain and requested to talk to the supervisor while checking in and they were so rude they couldn't even provide the wheel chair. So mean unprofessional airlines I would never ever travel with Emirates again and wouldn't recommend to any of my friends or family",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14316,Flying Spirit,If you can try Spirit's BIG SEATS! My daughter and I enjoy the extra space and comfort. Straight flights are the BEST!,SpiritAir,trip_advisor,['Tangibles']
14317,Complete Nightmare,Complete nightmare trying to get a refund from them on a leg of a flight that they canceled. We were left stranded and had to rent a car and hotel in order to get to our final destination. After calling a total of 8 times I still don't have a refund. Each time they say it's being escalated to the next level but no one can figure out a resolution. They all agree I should get a refund but yet here I am writing this review. I'm a regular flyer with other airlines and flown with United twice and both times were horrible experiences. Never again! Sticking with my usual airlines from now on.,United,trip_advisor,['Responsiveness']
14318,First time ends up worst airline experience ever!,"Last fall, my sisters and I were so excited to fly on Allegiant out of Provo to SNA for the first time. We were going to the Oogie Boogie Bash at Disneyland which started 4 hours after our scheduled landing. Except - the plane takeoff was delayed by almost two hours. When we landed, late, we had missed our gate time at SNA and we just sat on the tarmac for another hour before we could get off the plane. We landed just before the party started. Instead of having a couple of hours to get our costumes on, we had to throw them on and run to Disneyland since we had entirely missed the first hour of this very expensive party. The flight home would be better right? No, it was worse. I checked our departure time in the app at dinner the night before. It said the same time as it had all along - 10:00 am. I double-checked before we went to bed and now the app said we were leaving at 6:51 pm tomorrow instead. We had to check out of the hotel at 11 am so we decided to store our luggage and spend the day in Downtown Disney until we could leave for the airport. The next morning we were getting ready to check out of the hotel when I get a notification around 9:30 am that our plane is boarding. Behind the notification, the app still says that the flight is leaving at 6:51 pm. We are over half an hour away from the airport so there's no way to get to the flight before it leaves. I immediately called Allegiant and was on hold for hours. No one ever answered. My sister found us very a expensive last minute flight on Delta into SLC so we could get home in time to go to work. We took it. When we got home, my sister contacted Allegiant through their website, because they apparently don't answer their customer service line, and explained what happened. We were hoping to at least get reimbursed for our expensive flight home. Instead their reply made it sound like it was somehow our fault and they were graciously offering us vouchers good for only that exact same flight - SNA to SLC one way. I won't use mine. I'm not planning to ever fly Allegiant again.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14319,Great time with Emirates,It was a great journey with Emirates. I felt so comfortable and enjoyed all the facilities provided for economy class. It is better if the washroom facilities are upgraded with numbers. Thanks!!,Emirates,trip_advisor,['Tangibles']
14320,I am very happy with Jet Blue,I travel a lot using Jet Blue and have always been very satisfied with this airline even when things go wrong and are out of there control. They are professional and have a great fleet.,JetBlue,trip_advisor,['Assurance']
14321,An Allergy friendly airline,"I have a peanut allergy and Delta did a great job announcing that there was a peanut allergic person on board and to please not eat peanuts on this flight. Also, they held off serving almonds which are often cooked in peanut oil. No other airline will do anything to accommodate my allergy. Delta will be my airline of choice from now on.",Delta,trip_advisor,['Empathy']
14322,Disappointment on both legs of flight,"We were scheduled to fly from MDW to Hobby, and our flight was cancelled within two hours of take off (mechanical failure). We were not notified, and when we arrived at the airport we were told that our family of 6 could not be accommodated on the same flight that day (even though we were originally on a morning flight). They wanted to split us up on two flights leaving hours apart or have us travel together the next day - neither was an acceptable option. We switched airports and airlines, got no offer of accommodation for our inconvenience, and kept being told that we were being “rebooked” on flights and we didn’t like them so they weren’t accountable. We were not going to split up with our four children, incur extra travel costs from the airport, and not guarantee that we would actually all end up in the same place by the end of the day. On the way home, our flight was delayed more than three hours. There was yet another mechanical delay and we had to wait for a new plane to come from another location. Of course, we were not informed of this delay until 10 minutes after the flight was supposed to take off. Once we finally boarded, we sat on the runway for more than an hour with no communication from pilots or flight attendants as to why we were not leaving. This was one of the most poorly executed and disappointing trips, of many we take every year, and has us seriously ruling out Southwest as an airline option for our future travel.",SouthWest,trip_advisor,['Responsiveness']
14323,Always very professional and helpful,"We usually fly Delta because we have status with it. Even though we were late leaving Denver because of a delayed plane from San Francisco, we were kept informed every time the plane changed departure time. When we arrived in Seattle we were met at the plane arrival gate with a delightful gentleman from Delta who drove us in a Porsche to our sky club departure gate. We are always treated well at the Denver Sky Club by Ted and Randy.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14324,Abryana ticket agent Denver - rude and unprofessional,"The woman at the ticket counter in Denver- Abryana- was extremely rude and unprofessional. There was confusion on our part as to what we purchased online for a checked bag. The ticket agent, Abryana, was extremely rude and demanding we pay or we get out of her line. The way she handled it was very demeaning to my family and I. I understand that Policies and procedures are a necessary part of your operation. However, I expect your employees to apply these policies and procedures with the utmost courtesy and professionalism -- rudeness or unwillingness to assist a customer should not be tolerated by any customer! She really made our day unpleasant. I do have to say that every other frontier employee was extremely pleasant (especially in ABQ) -the flight staff was great and gate agents were very nice as well. It was just that HORRIBLE WOMAN ABRYANA AT THE DENVER TICKET COUNTER WHO SHOULD NIT BE WORKING IN CUSTOMER SERVICE",FrontierAirlines,trip_advisor,['Assurance']
14325,No wine,Pretty good service no complaints the only thing was a shortage of wine. From Peru to Costa Rica it is required to have a yellow fever vaccine.,Avianca,trip_advisor,['Tangibles']
14326,Delta sucks,"Delta airlines is one massive steaming pile of dog sht. I've never had good experiences with them. I'm waiting at the airport right now for the next four hours because they messed up my flight. Get my money back? Psyche! These programs are not designed for refunds, in fact delta reps are trained to deny them all initially. The seating is inhumanely tight. Hey delta, you suck. Sincerely, I'd like for you guys to all suck my ball sack, after I haven't showered for a week.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
14327,Vacation Home visit,"We have flown Allegiant Air from the time they offered non-stop from Pittsburgh to New Orleans (family in NOLA). How could you not.....it's just over 2 hours in the air and no stress with any issues of a connection. Hey, if you depart 10 min late, not as critical. In approximately 8 flights, only 1 one was delayed and we received updates/notifications via email. My only ""con"" would be the airlines requirement to board so early before departure but they never seem to take off more than 5 minutes before scheduled departure. Flight attendants have always been professional and accommodating. All-in-all you really can't beat the price and non-stop is always the best option.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14328,Vacation,"The captain was telling us, five minutes end up 3:00 hours delays , unacceptable. Don’t lie to your customer at all if I lie to the customer, I will be fired without any question",JetBlue,trip_advisor,['Reliability']
14329,Great flight!,"Attention was given to us by a willing and pleasant staff!! We needed wheelchairs to navigate the airport. Then, at the end of our trip, we need wheelchairs again and help getting to the car rental place. All was done with a smile!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14330,Best Domestic Airline - Need it to begin flying to Ireland,"Quick boarding process - comfy seats, good TV, smooth flight, good snacks, friendly staff - what more could you want?",JetBlue,trip_advisor,['Responsiveness']
14331,Only Airline to Fly,I pay more for extra legroom and love it. I also pay more to check two bags if going for a long visit. Love JETBLUE. BUT. they need new aiport staff on the Bermuda end. they were not very friendly.,JetBlue,trip_advisor,['Tangibles']
14332,Lucky it was a short flight,"First, the good: United Express now has a daily jet flight from Prescott's regional airport to Denver International (and to LA), so we don't have to drive to PHX. The airport is minutes from our home and parking is free. Now the bad: the aircraft is a Canadair, which has the smallest, most uncomfortable seating we've ever experienced. The regional carriers' gates at DEN are so far from the main entrances that it took us nearly an hour to get through security and to our gate (which seemed as if it were in Utah or Wyoming). The plane was late leaving the gate, and taxied endlessly. Then the pilot announced that the plane was originally slated for a farther destination, and carried too much fuel, so it had to park off to the side for 20 or 30 minutes, engines revving noisily, to burn off fuel--not exactly a confidence-builder. To be fair, convenience trumped discomfort.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
14333,Terrible Service and broken aircraft,"Hurt my back because seat wont recline. These things happen, but try getting a response let alone an apology from the airline after. Also 3 flights in a row with terrible service and issues. Im done with this airline, standards have fallen well below the smaller ones",Emirates,trip_advisor,['Responsiveness']
14334,Save your money,"Book with Jetblue. On the return trip at 10:45am. Our flight was delayed hour by hour, until finally the employees got off the plane. Flight was not canceled for another hour after they left. Told us that was booked on another airline. Got to the counter to check-in. Our order was not processed right. We miss the flight. We are still at the airport at 7:30 pm. No flight and no hotel. Pay the money and fly with another airline.",JetBlue,trip_advisor,['Responsiveness']
14335,If you want a stressful trip book with Delta,We had over 6 flight changes and 2 airlines we finally made it to our destination. We were scheduled to leave at 6 am and never left Phoenix until 7pm that night. When we checked in they did a ticket exchange with American Airlines for a one way to LAx to then connect us on a delta flight to our final destination. They allowed only 45 minutes for us to travel out of the terminal and back through security to board a delta flight in one of the largest airports. Completely unacceptable. (I was with my elderly mom) I knew we would not make it and I tried calling delta but couldn’t get ahold of them as they had a 4 hour wait time for assistance and being in a different terminal no customer care desk. I ended up going to the American Airlines counter and they were more than willing to assist me and booked me a direct flight to Spokane. Finally got there after a 14 hour day traveling. Originally booked with delta for the seat space with the pandemic but ended up being packed full in the American Airlines flight. Even contacting delta customer care after our trip ended and voiced my concerns. They could care less. They had no sense of customer first nor did they care that I could possibly be a returning customer. Flight attendants are rude and inconsiderate. No empathy with customers. I understand Mother Nature and the weather delays but the airlines same issues year after year and never change. They have you in between a rock and a hard spot and they either wanna help you or not. They could care less if I make it to my destination. I will never travel with delta again- gave them a last chance on the customer care center. P.s. had to pay for double baggage fees because they booked us on 2 airlines. Had to call and fight with them multiple times just to get a credit on the fee.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14336,My Flight,"I have no complains about this flight. The flight attendants were very nice. We had a open seat in our row, it made the flight extra nice!",SouthWest,trip_advisor,['Assurance']
14337,Rude check in agents,Worst customer service ever. The check in agents were rude towards a disabled man who was flying from Birmingham to Dubai at 8:50pm. They ddnt allow him to take his hand luggage which had his medication making him leave his medication behind. He has always used the same hand luggage for years and never had an issue until today. This whole experience made me so angry and I feel unease leaving him in their care.,Emirates,trip_advisor,['Assurance']
14338,Return Flight,We recently flew from Newark to Tampa and back via United Airlines. The flight to Tampa was uneventful with no surprises or delays. The return flight had a mechanical problem (air conditioning) but was fixed just prior to our scheduled boarding time with minimal delay to cool off the cabin since the plane had been sitting at the gate all night and morning. There was also an electronic issue and the monitors weren’t working. During the flight someone used hair spray in the lavatory causing the alarm system to go off which caused some concern as to what was happening. Once the alarm was silenced things calmed down and we arrived safely at EWR and our luggage made it too.,United,trip_advisor,['Reliability']
14339,Nice flight.,"It was late by 20 minutes, that the only negative. Other than that everything was nice a smooth. Would recommend fly frontier, be your own judge. I did and it was very nice experience.",FrontierAirlines,trip_advisor,['Tangibles']
14340,Below Expectations,"I have logged 37 flights in 2019 on SWA, I have earned A-list status for 3 years in a row. It’s really nothing special, you get nothing for it, they don’t even thank you for earning that status. This year at least 50% of the flights were delayed by at a minimum of 15 minutes and few exceeded 4 hours. We also had one canceled about 2 hours prior to take off, then we had to fight with SWA for a few hours to find another flight. Then we had at least 2 of them were delayed for mechanical issues and we had to switch planes. My joke with my wife is when will on-time change to delayed. The customer service is more of someone snapping at you for asking a question, or they act like their so busy and you are just bothering them. Basically the consumer is made to feel like the SWA employees are just doing you a favor, it’s really a strange feeling. My assumption is they have had to hire low quality employees due to the growth they have experienced, which will eventually damage long standing relationships.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14341,Vuelo puntual,"Vuelo en tiempo, buen servicio y atención. Atención en counter muy buena y rápida y con mucha amabilidad.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14342,Paid for Business Class got economy with free wine,"I should have suspected that this was not going to be a good experience. i WAS FLYING BUSINESS CLASS, yet the plane, an Airbus A319, was not exactly designed for a multiple class seating configuration. The first 3 rows, with a folded center seat was the their idea of a Business class seat for a 3 hr. International flight. There was a flight attendant that spent her time talking to friend that came up from coach and remained in the service area the entire flight. A very simple meal was eventually served and a cursory offer of coffee or drinks. He seat hardly reclined and offered no creature comforts of any consequence. A truly waste of my money",Avianca,trip_advisor,['Tangibles']
14343,Couldn't upgrade and learned something new.,"The flight was ok as usual the only thing is that because I'm a United Mileage Plus Member and a United Credit Card Holder I booked a Basic Economy ticket because a few things that the basic economy doesn't offer I am eligible for because of being a Mileage Plus Member. I didn't know I wasn't able to upgrade though because of the basic economy ticket purchase, I tried to upgrade two seats from Denver to Jacksonville and I wast able to. A United employee told me that with the purchase of a basic economy ticket I wasn't able to purchase an upgrade. I thought this was very funny that a large Corporation was declining to make more money I thought they are profit driven and never had I encountered a situation where I wasn't able to make a purchase and spend more money. If you have long legs and are tall then I don't recommend the purchase of a basic economy ticket because your knees will be in the seat in front of you no leg room.",United,trip_advisor,['Responsiveness']
14344,The Twilight Zone,"We always fly JetBlue and we do so because we have always had great service. On August 18th we flew on Flight 516 to JFK and it was as if we were on a different Airline. The attendants serving the back of the plane seemed to disappear. The male attendant just did not engage at all. Normally the attendants go numerous times to get garbage or see how you are doing. Not this flight at all. Right before we landed they finally picked up the garbage. Normally we feel very welcome on JetBlue, no so this time at all. It was very disappointing. Hoping this is not a trend.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14345,Much needed vacation and the service was better than my trip,As a first time flyer I was blown away at how easy the service agentstue service agents made it easy and less nerve wracking. My trip turned out worse than I had planned but my flight to amd from made it all worth it.,SpiritAir,trip_advisor,['Responsiveness']
14346,"Allegiant Air: Polite, Pleasant, And Punctual","Allegiant Air provides prompt service with very well trained pilots and flight attendants. Their crew is probably very friendly due to the fact that every plane returns to it's home base every day. So their employees have no overnights and are able to be with their family nightly. Every Allegiant flight I have been on, 6 in the past 3 months, left the airport on time or before schedule thus arriving on time or earlier than scheduled. The ticket pricing is reasonable but there is a charge for roll on luggage and checked luggage. You pay for choosing a seat while making your online reservation. All beverages and food items are payable with a credit card, none is included in your ticket price. Allegiant Air is a very punctual airlines and if you are the type of traveler that is last minute, I would suggest you find an alternative for your travel plans, otherwise you may be left behind.",Allegiant,trip_advisor,"['Reliability', 'Assurance']"
14347,Love this airline,Leg room and space is wonderful. I don't feel like the other person is sitting on my lap with my knees in the persons back in front of me. The staff is always so friendly and helpful. The in flight tv's are relaxing while in flight. They gave us (at no charge) sleep masks and ear plugs for our night flight. I have never had a problem with Jet Blue!,JetBlue,trip_advisor,['Tangibles']
14348,Horrible Customer service,"We had a connection flight from Ord to Lima. First trip was Ord to FLL. We did know that there is a covid declaration form. We tried to fill it, but it was Spanish and complicated. we asked them to help us, but the gate agents are really mean and unkind. It was domestic flight and there was a very long layout in FLL ( 8,5 hours ) We requested to get in to plain and fill it in FLL eventually it was a domestic flight and they will control in FLL anyway but they did not even listen us. Therefore They closed the gate and we could not get in the plain . We had to buy another ticket from AA and pay $407. I called and tried to explain but no one helped. If I am being honest flights, plains are fair enough in terms of price / performance but the behaviors of the gate agents unacceptable. they could have let us in. I complained about or case it's been almost a week but no one returned. Although the flights are ok I ll never use spirit again. Don't recommend. Complaint #CAS-6818019-P1S1W4 Esat Unal",SpiritAir,trip_advisor,['Responsiveness']
14349,Food,The food was awful could not eat it. Flown with Emerates a few times the food was never this bad very disappointing.,Emirates,trip_advisor,['Tangibles']
14350,Worst helpline ever,"I've had most horrible experience with United especially during COVID times amidst travel bans between US and India when United was the only airlines operating between US and India. My flight was changed and when I requested for refund, they cancel my flight without sending me refund amount details. The alternate flights were as good as half of the ticket fare and their helpline is simply waste of time.",United,trip_advisor,['Responsiveness']
14351,Great service!,"We had the nicest crew ever! They were cheerful, courteous, and very accommodating. Temperature in the plane was comfortable,... no cold feet. Gave us extra crackers (shhhh)! Flight was on time. Luggage at carousel pretty quickly. Prefer to fly Delta. Recommend them to others.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14352,Ruined my Vegas trip,"Wow, this company's service has just completely fallen off the map. You guys used to be the best in the industry, now you are by far the worst. I've never left a review like this in my entire life, but I am just appalled by southwest airlines these days. You can say pandemic, staffing shortages, whatever bottom line you guys only care about filling every seat. Your concern is no longer with your customers and wow does it show. You book non-stop flights, then BAM! Your flight is inconveniently changed to multi stops, 12 hours to get to your destination, and oh yeah one of those flights will probably be delayed and then your missing your connections, and oh sorry your stuck. Which is what is happening right now. I'm sitting on a plane in Vegas that was supposed to leave over an hour ago. We are told paperwork is the issue (what the hell does that even mean?) baggage we are told next is the problem. Now there is no way we are going to catch our next flight, and of course conveniently there are no more flights out tonight to our destinations. 2 days of my vacation gone. Am I going to make it to work tomorrow?? Prob not. You guys are awful. 25 years flying with you guys, sang your praises to all my friends and family (who all became avid flyers with you as well at my recommendation) and now, you couldn't offer me enough to continue to fly with you guys. And this is like the 3rd time freaking with these issues in just the past couple months. I'm going back to JetBlue. I'll pay the extra to have assurances that I will get where I need to be, and get what I pay good money for to begin with.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14353,Spririt Airlines was fine but gate seating was filthy!,"Airlines was fine and uneventful. The airport however, was very dirty and the seats for waiting in the terminal were very dirty. From crumbs to things smeared on the seats, and this was not just at my gate. I wandered around and found that the majority of the seats were not clean, and considering the COVID-19 stuff going on now, I was very disappointed with TPA's cleanliness!",SpiritAir,trip_advisor,['Tangibles']
14354,"Worst Airline of all time - it's not an opinion, it's a fact.","There will never be enough pages to write the kind of complaint I have about United Airlines because they're a bunch of crooks. The story of their incompetence isn't just a story - it's a saga. They said (I have it in writing) that they would be refunding me for my unused flights (because of their mistakes and all they've refunded me is $35. My unused flights was about $800. How criminal is that? I have it IN WRITING that they would be refunding me and they still haven't done it and no matter who I talk to, they direct me to a different department. When I get to a new department, they direct me somewhere else! What kind of customer service is that? That have sunk to the bottom of the barrel of the airlines - I've gotten better customer service from Spirit.",United,trip_advisor,['Responsiveness']
14355,“Business Select” scam,"Five of us flew from Chicago to Charleston, SC. For four fares, we paid $278. For my son, who is larger and wanted more room, I booked business select, and it cost $808. They have only one class, which we didn’t know until we boarded. My son boarded number 1 and we were number 20-23. He ended up sitting right next to my wife. How can they charge $530 for that. It’s downright consumer fraud. I have never flown Southwest before, and never will again.",SouthWest,trip_advisor,['Assurance']
14356,Finance director.,miss.Amal Mussalam was excellent professional and courteous and sorted all our issues without any problems and costs. Thanks Emirates for having such helpful staff. Kindest regards.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14357,"Bad service, terrible airline!","Friday 09/09, we missed flight UA62 to Sao Paulo due to the delay on flight UA 942 (bad weather in Houston). After the delays, the airline informed passengers to go to the front desk to be relocated. At approximately 11:30 pm, we were met by Mr. Martelo, who to get rid of us and our problem, told us that we were relocated on AA flight 21/09 at 5:43 am to MIA, after following to GRU by Latam on the same date at 07:00 pm. We stayed at Houston airport from 11:30 pm on 9/20, until the early morning of 9/21, when on boarding AA, Agent Marina would not let us board because Mr. Martelo did not inform us that Latam had not confirmed our flight and that if we fly to Miami, we ran the risk of not flying on the same date to GRU and the problem would no longer be United. She ripped our boarding passes and told us to come back to United to settle directly with them. We walked from one ticket counter to another at United and found only grumpy and obnoxious agents who, instead of providing help, made us more distressed and nervous. In one last attempt, we got an agent willing to help us. She got two seats on the same UA 62 flight to GRU on 9/21. If there was a place on this flight, why didn't Mr. Martelo immediately make our reservations the night before, saving us from sleeping one night at Houston airport on such distress?? From the ticket counter as on the plane, the United agents and FA were very arrogant. That's not the way to treat your customers(very poor customer service ).I would like to know if the upgrade I had on the GRU flight I missed will be reimbursed, since on 9/21 we didn't travel in the same category. This was the first and last time flying with UA. Nevermore!!!!",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14358,Charge for services that are offered for free. Avoid responsibility.,"I paid for the extra leg room which was 5x more expensive than the plane ticket itself. My surrounding seats were supposed to be empty yet Frontier simply allow passengers to take the liberty to occupy these seats. Customer service tried the best to avoid responsibility. Company is unresponsive to BBB request. Unethical business practice, horrendous customer service.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14359,NEVER FLY FRONTIER!!,"The worst airline I’ve ever flown! I was flying to Las Vegas and was supposed to land Friday at 3:30pm, instead there was a 8hr delay because the one plane they had didn’t pass a maintenance check. We had to wait at the airport until they flew in a new sensor for the plane. There was no communication from employees and all we got for losing a whole day of vacation was a $25 voucher that we don’t even want to use because we’re never flying frontier again. If that’s not bad enough, they over booked our flight on the way back and didn’t even have 4 seats for us (THAT WE PAID FOR) and we ended up having to get on a flight 5 hours later that wasn’t a straight flight to Houston. The employee at gate D18 with the dreadlocks on 10/26/20 was so rude it was like she wasn’t even at work. Cussed at us and tossed our boarding passes because she was angry. So unprofessional, never again!",FrontierAirlines,trip_advisor,['Responsiveness']
14360,Too many maintenance issues on flights between Milwaukee and Chicago.,"This was the first first leg of our trip to Key West, FL. About 2 hours before flight time we received a text that our flight was having maintenance problems and it wold be delayed 2 hours. Unfortunately, that would not have allowed us to make our connection on another United Flight. Fortunately, I was able to get online and they helped me find another flight that did allow us to make our connection. On the return flight, same problem. The flight from Key West to Chicago was fine, but when we got on the plane in Chicago to return to Milwaukee the pilot suddenly told us a few minutes before takeoff time that there was a mechanical problem that was exposed during the safety checks. We sat on the airplane for about 2 hours waiting for a mechanic and getting it fixed. We were supposed to return to Milwaukee around 10:00 PM. We did not get here until about 12:30 AM.",United,trip_advisor,['Reliability']
14361,Emirates flight eco,"Very decent service & in-flight services. The steward & stewardess were great, knowledgeable and the fare price vs quality is really great. Nothing to complain about for economy. However the business class is disappointing, at this price, more than 4-5 times the coach fare it is not up to expectation. Small seats, no flat bed, just a plastic shell that looks like some Premium eco..",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14362,AVOID THIS TOXIC AIRPORT!,The staff are simply AWFUL! They stand around chatting while providing conflicting advice and never smile.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14363,DO NOT USE THIS AIRLINE unless you travel alone,"DO NOT USE THIS AIRLINE - unless you are traveling alone, without any luggage. The flight was promoted at $131/one way/person. I ended up spending a total of $1055 for two people. They upcharge everything. I paid $970 for a round trip. and then got billed an additional $85 when checking in for my upcoming flight. You cannot cancel, change, or modify your reservation.",FrontierAirlines,trip_advisor,['Responsiveness']
14364,Mint Class is the best,"I love Mint Class. Besides the space (my own pod, in a lay flat seat) the seats are comfortable and roomy. You are greated with a custom welcome beverage and a goodie bag with lotion, face spray, lip gloss, socks (I have a mini collection going) and ear plugs. The food is amazing and delicious. You get a snack, last time it was hummus and taro chips and then 3 tapas for dinner and dessert. I had roasted brussel sprouts (with pumpkin seeds, pomegranate, cotija cheese),shrimp and grits and chicken breast (parsnip puree, brussels sprouts, pickled blackberries). The wine was good too. And free movies are a plus. On the flight home I had time for A Star is Born and Hotel Transylvania 3. Awesome choices. The service is always friendly and when you exit you get a cookie from Milkbar.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14365,Early Bird,"There is no first class going to Cancun. There are groups A,B, C. I believe group A is up to 50 passengers. So if you want to make sure to get a seat next to who ever you are going with. You need to make sure to purchase in advance what they call early bird check in both going and coming back. . That is the only thing that is going to assure you get in that first group boarding. Some people will purchase the early bird check in for just one person and then start saving spots for others that didn't.. Just because you check in early does not mean at all that you are going to be in A group. Maybe group B. Last year I paid $50 per person going and coming for Early Bird . This year it was $60. They start boarding pretty early and leave exactly on time.No monitors on back of seats for watching movies nor drop down monitors. But trip is only 1hr. 45 min. plus hobby airport is only 20 min. away from us.",SouthWest,trip_advisor,['NA']
14366,Best Customer Service in the Industry,"I travel quite a bit for work and have flown just about every airline available. I have been traveling for the better part of 20 years. Most of that time I have flown Delta. The planes are in great shape and most of them have the technology upgrades you want to see while in flight. Their Customer Service is second to none and I have never had a bag lost or damaged in allmost 15 years of flying with them. There are cheaper choices, but I choose quality over price.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
14367,Worst Airline Experience,"Let me start by saying - It was open seating and seats were comfortable. Maybe there was too much ice and very little water in the cup but the flight was pretty smooth. So I have nothing against the crew in flight. Its the ground service at counters which is terrible. I work in the hospitality and tourism industry and am more observant in terms of - are you understanding and relating to the customer, even if not able to do anything according to policy? Answer is ‘No’ for the Indianapolis staff of Southwest Airlines. Not that anything more was expected from this state. Having stayed here for my whole college experience, I know that ‘Hoosier hospitality’ is a big lie. I was treated with a straight cold faces, an absolute ‘no’ to all my requests and a frustrated ‘you should have gone to that counter’ (I had left my bag tags at the counter next to her - what a sin). In short, they have convinced me to believe the opposite of all that I have heard about Southwest - Its a terrible airline and I’d rather pay the extra bucks for my bags than enjoy the cold hospitality of this company.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14368,Do not use this Airline,"Frontier Airlines is a scam and I will never fly on this airline ever again. My flight was canceled on 4/2/2020 and I received a voucher that expired on 6/2020 before I realized that I received that the voucher expired. I contacted this airline several times for a refund, was hung up twice by a supervisor. When I finally got someone, I was told I had until 2021 to travel unaware the voucher was expiring on 6/20/2020. Worst airline ever and that was the last airfare they will get out of me! Just horrible, horrible! Be aware before you book on this airline, they are fraudulent and will find a way to keep your money!",FrontierAirlines,trip_advisor,['Responsiveness']
14369,Aweful,Keep changing flights and cancelling them. Very unprofessional. I will NEVER book with them again and would not recommend,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
14370,Vegas trip,"Good flight, on time, very attentive flight attendants and smooth landing. Both flights were full, service still good.",SouthWest,trip_advisor,['Assurance']
14371,"Cheap flight, fee for all else. No leg or any part room. Staff nice.","Cheap, cheap, cheap fares for flight when you can be flexible with you arrival and departure times. Everyting else costs, carry on, soda, lugage, seat choice, toilet paper - almost!",Allegiant,trip_advisor,['Tangibles']
14372,Never again,"Frontier is unbelievably worse than Break Your Spirit!!!! Delayed for a call out??!!! Now, can’t cancel, no refund and wasted money on “protection”. No customer service nothing!!!!!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
14373,Great experience,"Being the first time flying with Emirates, I highly recommend this airline. Next time I will certainly book again withEmirates",Emirates,trip_advisor,['NA']
14374,"Do not waste your time, Value and money",NO CUSTOMER SERVICE YOU CAN ACTUALLY TALK TO. THEY SEND YOU ONLINE W PRESET MESSAGES. I FEEL LIKE IM CHASING MY OWN TAIL TRYING RO TALK TO SOMEBODY. Even the 801$s are presets. No person. Flight delayed over 4 H!!!,FrontierAirlines,trip_advisor,['Responsiveness']
14375, First Class in My Book!,"I LUV Southwest Airlines!! For a working-class person such as myself, this is the ideal airline as the fares to most destinations are reasonable, 2 checked bags are FREE and there are no hidden fees!! Their loyalty program, Rapid Rewards, is also a bonus! I pray that someday soon, I'll be able to afford to fly an airline that has traditional first class perks just to get the experience. However, because I think I'll always be a wise spender, Southwest will always be ""first class"" to me!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
14376,Will never fly United Again,"My husband and I along with my 4yr old were flying to Hawaii. Our flight was at 8am and they served us a croissant with fruit as soon as we settled. Little did I know that’s ALL they’d serve for the entire 11hr flight! Even the selection to purchase was so horrible we had to raid my toddlers snacks to avoid a hunger headache. The flight attendants were also so rude, one even told me to share a can of juice. Share. I could not even get my own can? One heavy set African American attendant literally YELLED at me to put my mask back on. I was DRINKING. No reason to talk to someone that way, I was stunned. Coming back was also horrible. They did at least feed us this time but the food was disgusting. My husband who isn’t picky in the slightest way even spit it out. It was a night flight so at one point the plane just went dark for hours and not one person asked if we needed anything. My son was so thirsty, I couldn’t find anyone to give me water and when I did finally manage to get one flight attendants attention as she read her book, she jumped out of her seat in an annoyed way to give me water. I said thank you to her back as she walked away. My seats were the last row and they kept needing things behind my seat interrupting my sleep. Talking loudly, constant walking past me and shuffling in the already narrow aisle. This 9hr flight was such a nightmare. My seats should have been discounted with all that disruption. Between the service and the food I will never fly United again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14377,Cheap and On Time,"Chose Allegiant based on price and was extremely pleased. Flew non-stop from Knoxville, TN to Newark, NJ for a 3 day stay in NYC. Each departure was on time and the arrival was early. Never sat on the runway waiting to lift off. Once approved for departure, we left immediately. The crew was nice and helpful. Soft drinks were available for $2 and could be bundled with snacks for $5. Alcohol and beer were also served at a very reasonable cost. Plane was clean and full. Recommend paying for the seat assignment if flying with others. Also baggage checked was reasonable for $20 each way. No Wi-Fi or movies. No frills, but cheap and safe. Will fly this carrier again.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14378,Terrible - International Flight,"Terrible experience.... 8 hour flight... no TVs on this plane. The plane was so outdated. I will never book an Air Canada flight again. Flew home on Lufthansa with hot towels, beverages throughout the flight, TVs with movies, music, games, etc...",AirCanada,trip_advisor,['Tangibles']
14379,Great trip to Kansas,"Had a great flight, mask sucked but other then that, good time. Flight attendant was very nice. Will fly again",United,trip_advisor,['Assurance']
14380,Fly Allegiant,"I take this flight three or four times each year. Both Cincinnati and Punta Gorda are very easy airports in and out and I highly recommend both. My experiences with Allegiant are all positive; on time, clean, nice employees. I do recommend paying more for the emergency row seating for additional leg room.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14381,Not impressed by our national airline,"We flew home, direct from Vancouver to Toronto. On the previous flights from Toronto to Saskatoon, and Saskatoon to Vancouver, we had our temperatures taken. Not so on our return flight home. I always make sure my carry on luggage conforms to airline regulations. There was a on suitcases that were definitely oversized, 3 backpacks, and 2 laptop bags. They filled the overhead storage for 3 rows. Luckily ours fit under the seats in front of us. On the flight we were given a plastic bag with a small water bottle, a tiny package of pretzels, a mask, headphones and hand sanitizer. Only soft drinks and coffee was served during the 4.5 hour flight.",AirCanada,trip_advisor,['Tangibles']
14382,Worst experience ever.,I had the worst experience ever. We travel a lot but it was the firat time with Emirates. We spent more because heard that Emirates is good. However it was the worst experience. I am vegetarian and they told me no vegetarian meal is left so i was not served any meal from dubai to london for 7 hours. Except few male staff the staff had a very bad attitude. I again have a flight from rome to delhi in december and am scared to travel again in emirates with my 2 year old .,Emirates,trip_advisor,"['Assurance', 'Empathy']"
14383,Excellent pilot!,"We had a great landing despite nasty ,windy conditions.I've had worse landings in perfect weather.Flights are usually on time with polite staff.I can't give 5 stars due to lack of legroom'and them placing regular customers in middle seats if you don't pay for seat sellection.",Allegiant,trip_advisor,['Assurance']
14384,Great Customer Service,"My girlfriend and I just returned from a vacation and as Canadians, there has been a lot of added stress returning to Canada at the moment. During our vacation, we were told that our flight had been changed and now required us to do an overnight layover in Houston and a second layover in Washington DC. Our flights were booked through United, but this particular flight that had been cancelled was supposed to be operated by Air Canada. Rosy Gonzales of the Houston airport took the time to understand our situation and she was a huge help in getting us a room for the night at a hotel nearby. This was the best service we have ever received from any airline employee ever and we travel a lot. After our reservation was booked, she even called the hotel to get them to send their shuttle for us. Over the top service from an amazing employee, she deserves a raise! I wouldn't normally write a review like this, but she deserves a huge thank you from us. Thank you again Rosy!",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14385,flight to aruba,"Changed my flight from a direct flight to aruba to a connecting flight through jfk. Paid 850$ for a direct flight, then changed my flight to a connection. Waited on the phone for 2.5 hrs to talk to a supervisor and wouldn’t take any money off or help me switch my flight. The lady was rude and inconsiderate. Will not be flying jet blue again anytime soon.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14386,weekend flight,"Flight was good going there but on the return it was delayed twice, it's very common for this flight as it's a connector. The next day they cancelled this flight all together. Can't trust it.",AirCanada,trip_advisor,['Reliability']
14387,Absolute Trash,"I will never ever book on Allegiant again. I got up at 5 got to the airport at 7;30, 45 minuets until flight started boarding. After I wait in the 30 minute line to just drop off my bag they tell me that because I am I minor (im 17 not a stupid idiot) I cannot fly due to weather. I was flying from California (always sunny) to Washington. I then looked at the weather in Washington, only cloudy. I could not fly due to the fact the plane might have to take a diversion because of the weather. Mind you this is now 15 minutes before the flight, I have flown alone for many years without anyone, and I was never aware of this policy. Then about 5 minutes later (10 minuets before plane boards). I get a call from Allegiant Air telling me I cannot fly because of this same reason. If the lady at the front desk had not told me I could not fly I would have been in the airport, my ride would have left and I would have no where to go. Also the ridiculous fees, plane ticket cheap but then the many other fees for your luggage make it a lot more pricy. Southwest 100% a better option, in fact, what I flew to get home.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14388,Great Flight but Still Tight,"No doubt about this flight which left 5 minutes early and arrived 20 minutes early. However, United does not care about anyone over 6 feet tall. Seat spacing in economy is very very tight and makes the flight a tad bit more uncomfortable. I would expect tighter seats with cheap fares but United blows on this feature. Other than that the crew was excellent.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
14389,Superb! ,Very helpful crews at the airline ticketing counter. Was catching up my flight but they didn't let me feel in a hurry though. Thanks again guys and see u in my next travel. Very helpful crews at the airline ticketing counter. Was catching up my flight but they didn't let me feel in a hurry though. Thanks again guys and see u in my next travel.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14390,If they don't have to give refund they won't,"I accidentally booked a flight for the Saturday after the one I meant to book, and even though I called them right away (which was 9 days in advance of the flight) to let them know and that I already booked the flight for the correct Saturday I wanted, they proceeded to give repeat their policy of no refunds to me over and over again (which they didn't legally have to give me a refund but jesus christ have some sympathy for an easy mistake). I did eventually get them to give me a measly $8 back on a ticket that cost $46 when I got ahold of a supposed supervisor. Their mics are god awful too and they have thick accents making it extremely difficult to understand what they are saying. This company's priority is to make as much money as possible off of the unwitting consumer. The government needs to step up and start putting in some real consumer protections when it comes to airline travel as these low cost airlines are using every legal loophole to screw people over.",FrontierAirlines,trip_advisor,['Responsiveness']
14391,Very good,Had a wonderful flight and plan on using Allegiant again. Too many extra charges after original ticket price of the flight.,Allegiant,trip_advisor,['Tangibles']
14392,Delta means always late and not customer friendly,"Due to a delay by more than one our on our flight from Santo Domingo to Atlanta we missed our connecting flight to Paris by five minutes. I never saw a slower „fast track“ as the security check line in Atlanta. Arriving the gate, we were told, that the gate was closed five minutes ago and they sent us to the Delta desk. After twenty minutes waiting time an uninspired guy did the rebooking for the next day. After a really bad night in a „one star“ motel (Motel 6, Virgina Ave, Atlanta - bad service, noisy and vermin’s / see separate review on TripAdvisor) we have taken our flight from Atlanta to Detroit, which was again delayed by seventy minutes. Running to the gate in Detroit, we recognized, that the flight for Frankfurt was also delayed by one hour. Résumé: The seat comfort, the service and quality of food and drinks is not more than average. We have got the feeling, that Delta is almost „late“. All our flights were booked in Business Class (from Europe to US and back) or in Delta One (US) but Delta rebooked us in the main cabine form ATL to DTW. A compensation request was denied!!! Therefore Delta definitely will be out in our future vacation plans (and we are frequent travelers).",Delta,trip_advisor,['Responsiveness']
14393,Falta de orientação,"Mau humor no atendimento e falta de orientação para o check-in, atraso de embarque, comprei tres assentos e tive que ir sentada com meu filho no colo, pois não havia mais lugares disponíveis.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14394,Great service,I enjoy delta because i feel as though the seats are a little bigger and the space is accommodating especially when in economy. They gave out free headphones which i appreciated since i lost mine on the trip.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14395,My favoured Airline,"Emirates is my favoured airline due to the perfectly friendly and helpful service, food, entertainment and skywards programme. Today I just arrived from Zurich and it was a very enjoyable experience as always.",Emirates,trip_advisor,['Assurance']
14396,Flight Cancelled / Lied To / Won’t Fly Spirit Again,"I had a reservation to fly with Spirit from Fort Lauderdale to Newark . This flight was cancelled (non weather related). I called customer service and they told me they were unable to get me onto a flight to Newark until the following day. Going home the following day was not an option for me, I would have missed work, so I asked them to check if they could get me a flight out of Miami instead . My wife and I were placed on a flight from Miami , over 5 hours later than our scheduled departure time. We had to take a $60 Uber ride from Fort Lauderdale to Miami in order to take our flight. Because of the cancelled flight we had to pay $20 more at the parking garage that our car was stored at in Newark. Being that we were delayed over 5 hours, needed to transport ourselves to an entirely different airport, and incurred so many extra expenses, I was hoping that I could be reimbursed for my parking, uber and food costs, at the VERY LEAST. I was told that I could not make a complaint or request a reimbursement or refund over the phone so I used Spirit’s chat service to file a complaint. I spoke to Spirit’s customer service and they told me that I was entitled to ABSOLUTELY NOTHING because the cancellation was out of their control. I literally asked why the flight was cancelled 4 times and was ignored each time. The 5th time I asked, I was told “the flight was delayed due to weather.” For one, the flight was cancelled and not delayed. Two, The weather was absolutely perfect that day. All other airlines were flying and even Spirit’s other flights going from FLL to EWR were on time. After continuously expressing that it was absolutely unacceptable for me to not get compensated adequately for this experience, they eventually offered me a $50 airline credit. It’s safe to say I will not be using the credit. I don’t see myself using Spirit Airlines EVER again. Do yourself the favor of booking a better airline, You might as well spend your money on a better flying experience BEFORE your flight gets cancelled for no reason rather than after.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
14397,Ideal Choice Airline,"SOuthwest airlines is always my first choice when booking flights. You cannot beat getting 2 checked bags for free and 2 carry-on bags for free. Sometimes their prices can be a little pricey and I will search for a cheaper flight. Especially if its a quick trip and doesn't require lots of bags. I haven't had any major problems. I have flown with my son since he was an infant and was always treated nicely and fairly. Cleanliness can be improved and the snacks that they offer are sub-par compared to JetBlue, etc.",SouthWest,trip_advisor,['Tangibles']
14398,They will cancel your flight without informing & keep your money,"I purchased 2 tickets to California. Frontier canceled it & didn’t inform me. I learned when I got to the airport my flight was canceled. I had to purchase 2 more tickets to fly out the next day. I’ve been trying to get a refund/credit for months. Today, they tell my credit is expired & there’s nothing they can do to compensate me. It hasn’t even been 6 months; how could it be expired? Hundreds of dollars down the drain. I do not recommend this airline. All of the workers I’ve encountered have been unprofessional & unhelpful.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
14399,Personal item and also goods from airport,"First time flying spirit in a few weeks so don’t know the intricacies. I know they’re strict with the personal item and sizes. What about it I buy drinks, books, etc at the airport. Will they also let me take the plastic shopping bag on with me or is thah supposed to all be in the personal?",Spirit,reddit,['Responsiveness']
14400,Typical flight,Free bags and the service was acceptable. The baggage agent let us sneak through a bag that was just over weight. The waiting area was typical airport. Service was standard SW.,SouthWest,trip_advisor,['Responsiveness']
14401,Great flight new plane no layover,No Frills no bells and no whistles. The best part is no layover and extremely affordable. Do not expect free peanuts or soda on the flight because there is none. Will fly again thank you.,Allegiant,trip_advisor,['Tangibles']
14402,Flight cancelled and cannot get through to Customer Service,"I am sooo not happy with this airline right now. We booked a few weeks ago to fly from BWI to GGT (Great Exuma) in July. We just got an email saying our flight has been cancelled, due to Covid. However, my girlfriend and her family who are suppose to meet us there are flying American Airlines and their flight has not been cancelled! Now we are being forced to use this ecredit while we lose money because we can’t use it to fly to our original destination. Nobody is available!! You can’t get through! It doesn’t even give you an option to speak to someone because it hangs up on you! Worst customer service ever!!",Delta,trip_advisor,['Responsiveness']
14403,Return flight issues,"Well this was our return flight...think it will happen, toss a coin. Arrived at airport in plenty of time, 2 hours prior. Good think we did. I will say the airport seems to be very disorganized in the mornings as most flight fly out within a 1-2 hour window. Very congested. Got checked in and waited at our gate. Boarded plane, we began to leave, STOP....okay now what. Well Pilot stated we had to pull back in, possibly mechanical issue they had to check. Waited a few minutes and Pilot stated they received incorrect paperwork, we had to deplane. So waiting in the gate, they retrieved another plane and we boarded again, approximately 1 1/2 hours late....yes inconvenienced but we were on the plane again and yes we made it. If you fly with Allegiant you will notice everything extra costs, that is why they hold their prices down (if you get to fly). Anyhow, my opinion, don't you think as the inconvenience we had they would offer at least 1 free soft drink, coffee (oh, yes they don't have coffee) but no, everyone still had to pay. We arrived, flight was good but thankful we got back to Dayton.",Allegiant,trip_advisor,['Reliability']
14404,Great flight and excellent service,"Really enjoy the flight because I got an excellent on board, good selection of movies and nice food.",Emirates,trip_advisor,['Responsiveness']
14405,Allegiant Air -not my 1st choice,"This is the 2nd time we traveled with Allegiant, as the 1st time was not the best, but because of vouchers we decided to try them again. After arriving in Ft. Lauderdale for a cruise at 9:30 pm, we were incredibly surprised and disappointed to watch my husbands brand new suitcase come around the conveyor wide open, as when they obviously threw it because it was heavy (which we had to pay and extra $50.00 for) they had broken the zipper and it would not close. Its a very good thing that we were able to locate another suitcase the next day before boarding our cruise ship. Got to say...1st time shame on you, 2nd time shame on us and will most likely never fly Allegiant again.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
14406,MIA Captain,"Deplaned because the captain was ""MIA"" according to flight crew. Taking off OVER 1 hour late. No compensation offered!",FrontierAirlines,trip_advisor,['Responsiveness']
14407,Customer Service is Terrible and Non-Existant,"I fly Allegiant a dozen + times throughout the year and have been very pleased with the service provided in the air and at the terminal. The past 10 segments I flew, they were either on time or even early! However, when it comes to reaching someone in customer service over the phone or via email chat, it is beyond frustrating, unprofessional and unacceptable! Basically, it is impossible. I have been trying to reach a live person now for over a week via the phone! I have screen shots to show and prove that I have called 2x with over 60 minute wait time and finally hung up. And, 4x more with 30-45 minute wait times, leading me to hang up. I've also called multiple times where the phone line won't even ring to connect me because they are so busy that the message states that ""we are unable to connect your call..."" I also went on the website and tried to e-chat with a customer service person and I received a reply that it would be over 30 minutes that someone could e-chat with me!?? Updated: I received a reply from and was asked to PM with my scenario. I did. In detail. And Allegiant's response? They don't care! I asked for a $200 voucher for future flights since I currently booked 4 segments without their promo code working. Because of this I also paid over $200 on the flights because when I went back to book, the fares went up!!! Bottom line, Allegiant customer service does not exist. Poor business practices. And, they simply Just Don't Care!!!!",Allegiant,trip_advisor,['Responsiveness']
14408,Ms,Flight was cancelled which happens and I understand. However when asked how I get another flight the staff were incredibly rude And said well call them we are check in an only and can’t help you. However we are able to get a flight with Flaire and the staff were much more friendly. Highly recommend anything other than Lynx if you want any form of customer service. Also when I tried to call after 2 hours on hold I gave up.,Delta,trip_advisor,"['Responsiveness', 'Empathy']"
14409,Saver$ Club for College Student?,"I recently noticed that spirit is the ONLY airline at my college airport that flies directly to my home town which is a cross-country flight BWI --> PDX. I saw that the Saver$ club has a student discount with it being only $50 dollars instead of $70. I'm probably going to purchase more flights from spirit now; at least 3 round trips a year as I prefer a 5 hour flight over 8+ hours with a layover. I'm curious of other people's review on being apart of the club if you are. Is the initial savers club price listed to ""lure"" more people to join and then it becomes less? Thank you! - a broke college student",Spirit,reddit,['Responsiveness']
14410,Be ready to wait,"I’ve only flown jet blue for the last 5 years and Im not kidding, I was delayed every time. Whether it was flight crew or waiting on the plane to come in, you will be delayed more times than not. I will sign a petition to get JetBlue removed as an airline.",JetBlue,trip_advisor,['Reliability']
14411,Terrible!!!!,"Flight was canceled from Orlando to Myrtle Beach, rebooked us on a rediculus flight from Orlando to fort Lauderdale where we had an 8 hour layover, then to Atlantic city for 2 hours then finally our destination by 9pm, lost 2 days vacation, our car rental was canceled, no cars to reserve, only wanted to give us $50:toward another flight, slap in the face! Ruined our vacation in which we took time off work, paid more for a hotel in Orlando and had to cram everything in for 2 days. Never again!!!",SpiritAir,trip_advisor,['Responsiveness']
14412,International Flight,Had a round trip direct flight from Cincinnati to Punta Cana. It was good. We booked through a travel agency so it was very easy. Food and beverage available for purchase on board. Any purchases on board are card only no cash. Since it was a 4 hour international flight they give free pretzels and water.,Allegiant,trip_advisor,['Tangibles']
14413,Worst airline ever with tons of issues - refused it to refund us,United denied our dog access to the plane because he was too big (yet we have flown with him 10 times and Delta did not have a problem letting him on the plane) and did not refund us our ticket while charging us the $125 in-cabin pet fee for a flight we did not even take with our dog. Worst airline ever. We are still unable to get a refund.,United,trip_advisor,['Assurance']
14414,WWYD: Upgrade for $129 or take middle seat,URL: URL,JetBlue,reddit,['NA']
14415,Good flights. No problems,Both flights left on time. Both were quite full. Both flights landed on time I have no gripes with this airline.,Allegiant,trip_advisor,['Reliability']
14416,Great price and service,"Departure is always on time, cabin service really depends on the crew not the airline. My 1st experience back in 2016 was good but the return flight was not, needless to say, I booked again in 2017 for a similar flight and the experience of service was much better. Again the crew makes the difference bur overall Avianca (Lacsa) provide good service to customers. Do I recommend this airline, yes much better than any american airline!!",Avianca,trip_advisor,['Reliability']
14417,"Vuelo sobrevendido y en el siguiente vuelo, 7 horas mas tarde,me quisieron dejar en tierra ya en el avion. De risa.","Llegamos a Buenos Aires (Ezeiza) para ir a Quito con escala en Bogota. Ya al llegar tuvimos que hacer una cola kilométrica, y cuando vamos a hacer el chek-in nos notifican que 20 personas tienen que quedarse sin volar en ese avión por motivos de peso, lo cual era mentira, estaba sobrevendido. Después de esperar como 7 horas para el siguiente vuelo con escala en Lima, cuando ya habíamos embarcado en el avión me llaman por los altavoces para que me presentara en la puerta de embarque del avión. Me dicen que me tengo que quedar en tierra, jajaj no lo podia creer, no daba crédito, era peor que el peor viaje de tu vida de Tinelli. Obviamente le dije que no, que volaba junto a mi mujer y que habíamos esperado a un nuevo vuelo 7 horas después de que sobrevendieron el anterior. He volado como 100 veces en avión y jamás pase por algo igual. A la azafata del vuelo le pedi la hoja de reclamaciones y ademas de reírse en mi cara, no me la dio. Avianca es sin ninguna duda la peor compañia de Sudamérica y no volveré en mi vida a pisar un avión suyo, ni aunque este borracho hasta las trancas. Un viaje surrealista, lamentable e indignante. No se lo recomiendo, les da igual el cliente en todos los sentidos.",Avianca,trip_advisor,['Responsiveness']
14418,Poor excuse of an airline,Spirit airlines should be ashamed of themselves not allowing customers to cancel their flights during the increase in the spread of the corona-virus. I bought tickets for two people to leave IAH in January and tried to cancel my flight due to concerns of my health and well being. After the charges that applied they wanted to give me a $14 credit to use at a later date for their poor airline. I will never allow anyone I know to spend $1 with this horrible company. I will never use this airline again. At a time like this airline companies should be willing to compensate customers to decrease the spread of this virus. All other airlines are willing to fully refund customers.,SpiritAir,trip_advisor,['Assurance']
14419,Aceptable,"La espera en la pista fue normal, el avión cómodo el vuelo rápido y a tiempo, efectivo se reconoce que todo estuvo bien",Avianca,trip_advisor,['Responsiveness']
14420,Stuck In Saint John,"My partner and I flew from Montreal to New Brunswick, when we left Montreal no one form Air Canada advised that there were any weather risks in New Brunswick. We got on our connecting flight to New Brunswick where we were right away informed that our flight may not be able to land. When we arrived in New Brunswick all flights out were cancelled. We were stuck trying to find a hotel for the night with no compensation from Air Canada. Our flights were rebooked to take us BACK TO MONTREAL the following day. Our night in New Brunswick including, meals, cabs and a hotel was over $300. Because Air Canada did not warn us of weather in New Brunswick we were forced to pay over $300 and each miss a day off work. VERY DISAPPOINTED IN AIR CANADA. Staff in airport were friendly but not helpful.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
14421,Crooks Part 2....,"I was booking a ticket for my friend to go onto the same flight as mine. I inserted the card details and continued to make a payment. The website gave me a error. Therefore I tried again and the payment went through. We then realised that Avianca has charged twice, therefore, we contacted Avianca who asked us to send a refund request online selecting the option that there is a website error. After sending this refund request, we contacted the airline company once again as we hadnt heard anything from them. They advised that it could take 30 days to review the refund request and a further 20 days to receive the refund. This means that we have to wait 50 days to be refunded over 600 GBP for a mistake made by Avianca. This is unbelievable. This company should not be in the star alliance category. Absolute crooks!",Avianca,trip_advisor,"['Responsiveness', 'Reliability']"
14422,The Emirates Experience,"It was my first time with Emirates and I was travelling with my family so we were quite excited. Being economy class fliers we had to be in a long queue and naturally it took time but the wait was worth it because the moment we entered the aircraft we were greeted by smiling, smart air hostesses and stewards. We were guided to our seats and my 3 year old son was the cynosure of their eyes. To his amazement he was gifted a set of crayons and a drawing book before take off. Thereafter an instant photo was taken of all three of us with him being in the middle which was such a nice gesture by the crew. We proudly show off that photo to our family and friends. Thereafter dinner menu was given followed by round of dinner and drinks. In flight entertainment had a wide range of options and it was getting difficult to zero on a particular item. Overall a very pleasant and memorable experience for the entire family. Cheers Team Emirates!!",Emirates,trip_advisor,['Assurance']
14423,Roundtrip Flight from Boston to San Francisco,"We paid the slight upgrade to more legroom and it was heavenly. The service was great, the food just fine, the flight attendants professional and helpful, and both ways were on-time.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
14424,"Understaffed, delays both ways to FLA & back, worst seats & leg room I have ever experienced. Will never use again!","Terrible experience both ways. Totally understaffed in all areas including 40 minute delay to start getting luggage off the plane as there was no one to do it! Seats are simply hard plastic covered in naugahyde. Not even leg room for me and I am 5'2"".",SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
14425,"Get OUT OF Michigan, HELLO FLORIDA","The price is ALWAY right, the service phenomenal and I fly at least 1 time a yr for the last 15 yrs and have never had a delay, they are ALWAYS on time. The flight crew is awesome. We live in Michigan where The Mitten Witch still has us locked down. No Restaurants or Bars have been allowed to open and have been closed down since the 2nd week of Nov. IF she opens Michigan up 2.1.21 she will only allow 25% seating while Florida has been seating at 100% since 9.25.20. So it was GREAT to get OUT of this State and visit a State that believes in FREEDOM NOT Socialism and be able to get a GREAT deal on Spirit Airlines. If it wasn't for Spirit and their GREAT prices we wouldn't have been able to go. I wish Spirit wasn't forced to follow the face diaper rules. It's CLEAR that masks do NOT work and it's sad to see the employees are forced to wear them and the Customers too. If People feel like they need to wear them or they have underlying conditions then they should wear them but let the other 95% take them off. I know it's a pipe dream ESPECIALLY now. thank you Spirit for making a much needed getaway affordable and great service too",SpiritAir,trip_advisor,['NA']
14426,Comparably very poor experience and lacking customer service,"Things started ok at LHR. We were 2kg over with no hand luggage and the attendants sensibly used her discretion. The flight was full, the service was poor and it actually felt worse than being on a bus. Food quality too was very poor, take your own. At Toronto airport on return, a matron like attendants patronising guide us to the queue. The queue was long with 4 counters. Long wait. Had family to see us off so was concerned with delay and parking costs. The queue was slow and when we got near to the front, ‘Lo and Behold’ the matron like attendants decided to fast track late-comers at our expense, so making us wait even longer. No apologies or recognition that we were politely waiting. Things got progressively worse, unfriendly check-in attendant decided to then charge us CAD100 for excess of 2kg which we had carried from London. Of course I thought that was unreasonable as had no hand luggage. She advised us we could repack and then re-queue again, what after we had queued already for so long. No discretion or empathy shown. I decided to pay to avoid the hassle and asked for the manage to discuss what I felt was quite unreasonable from my experience as a frequent traveller on other world class airlines. I was advised to wait as they did not know how long the manager would take. At that point I did get a tad annoyed and asked then to kindly qualify the wait 5, 10, or 30 mins, as I had already waited for lond enough in the queue? Spoke to supervisor who seemed clueless when she said it was company policy to charge for all excess even 2kg, to which I replied then why was I not charged from London? She then said it was to do with baggage handling rules in Canada, I explained other airlines would label the baggage heavy only if it exceeded 25kg. She did not have a response and asked me to write in. So we then got to the boarding gate and the queues were long and everything seemed so disorganised. We boarded then flight and it was interesting to see the size of hand baggage, clearly to avoid excess luggage charges. The overhead bins and attendants were overwhelmed and luggage had to be rolled to the front of the plane for storage. This to me was a reflection of their alleged rigid luggage rules and a tad unfair to passenger like me who usually have no carry on luggage. It would seem I was paying for the excess hand baggage on board. How is that reasonable and frankly unsafe, the thought came to my mind what would happen if God forbid their was an emergency? It’s an easy decision, poor experience vote with your feet and avoid where possible. I would most certainly not recommend and would now avoid flying with Air Canada. PS. See pic of queue for boarding - no announcement & would have also posted the packed luggage overhead bins but had since deleted the pics.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14427,Business class with class,Usually I don't like flying because I am a bit bigger size for econmy class. I decided to go for business class this time and 11 hours of flying was my best experience. Flight Attendents were very kind and helpful. One problem is that I will never go back to economy class,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14428,They can sell upgrades but can’t be on time,"Checking in online was constant hard sale pop ups, buy buy buy. No bag tags here. Absolutely no customer service at check in. Pointed at a kiosk, once I got my ticket and my bag after trying three methods, not a word was spoken to me just points and grunts. Not surprised they lost my bag. Then they go up and down the isles selling junk. The Wi-Fi barely breaks 7mbs, so you have to use the one in the seat, it’s “free” but you need head phones, for sale if you want to buy one from the sales people working the isles. Switching flights I was nearly late because of 30 minute deplane, had about 15 min to catch my flight two gates down. I made it on time, my bag did not make it two gates down. I get home at 4pm and my bag should arrive at 11pm, if they are on time…. I am disappointed with jet blue to say the least.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
14429,United to Isreal,"OK, but not as good as other international carriers. A fair meal then lights out. No service till a very light breakfast. Typical but on other carriers crew at least come through for those who don’t sleep on airplanes. Again seating was OK but not as nice as foreign carriers.",United,trip_advisor,['Responsiveness']
14430,Racist Flight Attendants and Flyers,"The people and the flight attendants need to relax....they see brown people everyday, but on this flight the looks and smirks I witnessed was mind blowing. I have lived in Canada for over 25 years, and this is the first time in my life I faced this level of racism. I am truly disappointed as this airline maybe the first interactions internationals will have with Canadians. People need to wake up and realize that we are all humans at the end of the day.",AirCanada,trip_advisor,['Assurance']
14431,Excellent and reliable experience,"Muchas felicitaciones a Avianca por un servicio super bueno. Hicimos in total de 30 viajes esta temporada alta de vacaciones y Avianca no nos quedo mal ni en uno. El service al cliente buenisimo, la informacion antes, durante y despeus perfecta, y el app muy buena. Los Aviones modernos con muy buen espacio. Todo muy bien. Congratulations to Avianca for a super good service. We made a total of 30 trips this high holiday season and Avianca didn’t fail us at all. Great customer service, the information before, during and after was perfect, and the app very good. Modern aircrafts with very good leg space. Great experience for me as a well travelled person. (Worst BA and AirEurope) Congratulations to Avianca for a super good service. We made a total of 30 trips this high holiday season and Avianca did not look bad on one. The best customer service, the information before, during and after perfect, and the app very good. Modern aircraft with very good space. All very well. Keep the excellent work!",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14432,Terrible,Would not recommend to fly with this airline. They nickel and dime you every chance they get. Expect to pay 200 for bags that are any bigger than a small purse Wish I could give them a big ZERO,SpiritAir,trip_advisor,['Responsiveness']
14433,Grounded,"First time flying with delta it was a connecting flight I upgraded to premium for that little bit of extra comfort as I had just arrived from England (premium) flight where do I start the plane was small with very little isle room their was no overhead bag storage all full the time we boarded so our hand luggage had to sit on the floor next to our seats basically we were herded in like a package holiday flight, they sell this as extra leg room and a bigger seat absolutely rubbish it like sitting in normal class you couldn't get in your seat easily because of the seat in front and when they recline their seat it's like having a straight jacket fit I had to endure this for 5 hours. I would never recommend delta and will never fly with them again.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14434,Missing luggage,We flew from Sydney with Qantas to San Fran then with Air Canada to Vancouver . Celebrating my 60th travelling around the Rockies and Vancouver Island have been looking forward to this trip for ages . Arrived in Vancouver and our luggage was no where to be seen . Fast forward 10 days and still no luggage . Really disappointed in the time this has taken .Have followed all of the procedures with no result 🤬,AirCanada,trip_advisor,['Reliability']
14435,Daytime flight - I like returning from Europe on afternoon flights,"An afternoon departure from Rome means that you can get a full nights sleep and a leisurely breakfast before leaving for the airport. The line up to check our bags was really long, it took over 40 minutes to get to the front. The plane was late departing but as often happens we made up some time on the flight. The staff were polite and the service was pretty good. The food was the usual fare, chicken or pasta. There were personal screens to view movies or tv shows and that helped make the trip go by quickly. One bathroom was filthy with a very wet floor and disgusting smell, this was reported but not sure any action was taken. Overall a typical flight with Air Canada even though I always look for something really positive to say, it never seems to happen.",AirCanada,trip_advisor,['NA']
14436,30th Wedding Anniversary Trip with Business Class,"When we were booking our trip for our 30th Wedding Anniversary Trip, we decided that we would pay the extra and fly Business Class. Our trip was in 2 parts. First to Toronto and then to St. Lucia. The flight attendants on all 4 of our flights were wonderful. On the flight from St. Lucia to Toronto, we were the only passengers who actually paid for Business Class so the attendant was looking after us first. That showed that they do look after their customers. We were very happy with the flights and look forward to doing Business Class again.",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
14437,Terrible,"Airline is terrible. Full price flight, but the seats don't recline AT ALL, nothing is included not even water, seats are jammed together and no leg room if you are over 5'9"". Same price as COPA, you're better off with COPA.",Avianca,trip_advisor,['Tangibles']
14438,"Great company, aircraft and crew","The aircraft was clean, confortable. The food was so good and the crew was very friendly! There are no delay and the flyght was perfect.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
14439,Horrendous customer service,"It’s rare to encounter a service company that blatantly shows a complete lack of care for its customers. We’ve flown Allegiant before, and they are consistently underwhelming. But today Allegiant went above and beyond in showing us just how little we mattered to them. We’ll never fly Allegiant again, and I recommend you don’t either. Do yourself a favor and switch to American or Delta or Frontier or Spirit - or any other airline. The higher fare is worth it. Drive if you can. Take a train. Or a bus. You’ll be doing yourself a favor. If you find yourself flying Allegiant, steer clear of Sanford Airport in Florida. And definitely stay away from Amy - who offered us the worst customer experience ever.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14440,Terrible airline!,"Save yourself and do not fly this airline! We were delayed over 2 hrs both ways with no communication on time or terminal and the customer service when we tried to ask for help was non existent. Once we got to our destination it took a solid 30-45mins for them to take the bags off the plane for them to get to baggage claim. And don’t bother calling the customer service line, once you find the number, because all they will tell you is fill out a complaint form online, they refuse to speak to you. Your bag has to 40lbs which is less than any other airline and that will cost you an extra fee if it’s over. Also be prepared to pay for a carry on, also be prepared to get 0 complimentary snacks or drinks. Once we got on the plane it was another 30mins before we could even move from the gate and they will NOT turn on the AC even though it’s 85 degrees outside. So if you’re thinking you’re saving a couple dollars by flying them, take my advice and pay the couple extras dollars for a reputable airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14441,Not recommended,"The airline's service ranks among the poorest. During our flight, the crew failed to arrive on time, resulting in a one-hour delay 😕. In addition to subpar service, they tend to excessively charge for luggage to offset the low base price, ultimately leading to a cost comparable to Delta or American Airlines.",SpiritAir,trip_advisor,['Reliability']
14442,RIPOFF + Horrible Customer Service!,"Frontier attracts people with cheap prices for tickets. This is all a scam considering the insane added costs for baggage fees. I purchased a ticket from ATL to BOS that included a layover. At departure I paid $123 for 1 checked luggage and 1 carryon. The trip had a layover at Philadelphia (7hrs!!). I was told at the Philadelphia airport that I would have to pay another $123 BAGGAGE FEE for the “2nd leg of the trip”. Contacted customer service and both the initial rep and the supervisor (Mike IQ8063694) were extremely rude, unprofessional, and could care less about my situation. I ended up spending $300+ in trumped up fees besides the cost of my ticket. It would have cost less to book a direct flight with another airline. FRONTIER IS A SCAM!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14443,Stolen property,Not only did this airline charge me an extra $100 for a bag that was .6 pounds over the limit but a ton of expensive jewelry was stolen from my checked bag. I will never fly frontier again.,FrontierAirlines,trip_advisor,['Responsiveness']
14444,"the flight was long and the palne was not clean, service was ok, but I feel asleep as soon as we were in the air.","flight was long, it arrived ahead of schedule, so that made up for the plane not being clean and the poor service",Delta,trip_advisor,['Responsiveness']
14445,Please stop supporting this airline,"“Budget” airlines like this exist because people keep flying on them. We need to act as a community and stop flying with carriers that nickel and dime their customers. I watched a woman get treated like a second class citizen at the gate because she hadn’t paid for her carry-on bag. Plot twist, she HAD paid for it, it had just gotten attached to her sons ticket by accident. Stop supporting airlines that export their customer service call centers to the Phillipines. Nothing against people from the Phillipines, but when I have to repeat the letters I am trying to say for the fifth time after waiting on hold for anywhere from 20 minutes to an hour and a half, and then they get the letters wrong ANYWAY, and then I can’t go through TSA pre check because it’s wrong it’s a little frustrating. I think the picture of the size of the tray tables is just symbolic of everything that sucks about this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
14446,Very good for economy travel,"Good airline for the price. Crew is capable and generally very friendly. Plane was clean, on time and comfortable. We were not delayed, despite TSA problems.",SpiritAir,trip_advisor,['Assurance']
14447,Avianca Review for Nicaragua Trip,Great flight. I really enjoyed the 2 movies on the way back. Food was okay considering it's packaged food on plane. Staff was super friendly. Thank you.,Avianca,trip_advisor,['Assurance']
14448,Flight Attendants   need  more   rest  than  passengers,"This was the most disrespectful flight crew I had ever dealt with. I am not quick with a temper. But when one (Hispanic) flight attendant yelled at an elderly passenger, I had to say something. When I told the Hispanic attendant that her attitude needed adjusting ... her and the other flight attendants around her laughed. I do not think it is funny when flight attendants act so arrogantly. The flight attendants gave us a look that plainly signalled... if you want service , then you obey us. The flight attendants let us know that they had the upper hand. It was so sad for us to be trapped on a 10 hour flight with these ungrateful flight attendants. I was quiet the rest of the trip. What else could we do at 13,000 feet!",Delta,trip_advisor,['Assurance']
14449,The absolute worst,"If I could I would not give it any stars. This is the worst airlines, set up to rip people off even in tough pandemic times. Their packages don't include luggage even if you upgrade. Their refund policy makes no sense. Their customer support is only available by chat and after 30 min of wait time they'll cut the conversation as they please, leaving you hopeless. This is a so called ""low cost airline"" but the ticket fares are pricier than Delta! Please if in doubt, just trust the comments and BOYCOTT this joke of an airline.",JetBlue,trip_advisor,['Responsiveness']
14450,Canceled our flight and did nothing to help.,"I will never fly JetBlue again. They canceled our connecting flight and we were stuck in Washington DC, where nobody helped us. They sent an entire plan of worried people to DC, telling us that they would figure it out, but when they got there, staff did nothing. There were no available flights to Boston until Monday so we either had to stay at a hotel or drive 7 hours. They didn’t help anyone and didn’t even try.",JetBlue,trip_advisor,['Responsiveness']
14451,Monday Morning in Bangkok,URL: URL,Emirates,reddit,['NA']
14452,Over Rated,Have flown with Emirates several times previouslyand have found then great but I was disappointed with the recent flights that I took.I found the staff disengaged and the level of food and drink service was average. Even their inflight entertainment system has fallen behind both Air NZ and Singapore,Emirates,trip_advisor,['Assurance']
14453,Another APU Fail,Two flights in two weeks with a plane heat-soaked in July with no HVAC. Is the a theme? Is this indicative of reduced maintenance? Is safety compromised? It's not comfortable and four hours late (pilot no show we were told).,JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
14454,Flying with Emirates,"Brilliant service, friendly and helpful staff. Best business class I have experienced and the added extra if a chauffeur pick up and drop off is brilliant. Food good always served extremely hot and fantastic wine and champagne options and having the bar area is great to so you meet a few passengers and also if you are still hungry there are always loads of snacks available",Emirates,trip_advisor,['Assurance']
14455,Our cancelled flight was cancelled now we are stranded,"Flew from Sydney to San Francisco, then to Newark. The next flight to Berlington was cancelled due to current/expected airspace congestion. Booked the next flight after waiting in line for 2 hours. The next flight was cancelled. All we got was some.gift vouchers which couldn't be used after hours (it is currently 2 am after 24 hours of no sleep), and a bag of toiletries. Avoid where possible.",United,trip_advisor,['Responsiveness']
14456,REFUND OUR MONEY BACK!!,"We had booked a ticket from Mumbai to Dubai in march 2019,which costed us 2500AED.Emirates flight itself canceled the flight. Since then we have following you to refund our money back.. For this once you credited 1000 AED in our account and very next moment to debited 980AED.Again we followed you up and today you have credited 15 AED. Are you guys making fool of your customers??? I really need an immediate response from you on this. I can provide you all the necessary details related to it.",Emirates,trip_advisor,['Responsiveness']
14457,First Allegiant Air experience,My first experience on this no frills airline was very good. They offer low cost tickets which are kept low my not offering extras. There is additional charge for carry on or checked baggage which only makes sense to do so. However they are a military friendly airline. Active military and documented veterans can check up to three bags and one carry on. Ticket agents and flight attendants were extremely pleasant and courteous. Strongly recommend them.,Allegiant,trip_advisor,['Assurance']
14458,no way to contact Delta,"There is no way to contact Delta. 1 to 2 hour wait on phone, messaging request just gets spinning dial. Please hire more people to help your customers",Delta,trip_advisor,['Responsiveness']
14459,Trip to amusement parks,"Allegiant flight was on time and non stop. No problems on the round trip. Price beat Delta rates for sure. Too many ads on fees, but would recommend.",Allegiant,trip_advisor,['Reliability']
14460,Great Direct Flight,Great direct flight between Cincinnati and Los Angeles. Of the three main airlines I would pick Delta everytime for service and amenities however sometimes their prices aren't as competitive.,Delta,trip_advisor,['Tangibles']
14461,Anniversary trip,No doubt the best airline in America for the money very organized you can bring 100 pounds of luggage for free really good customer service they really put attention to detail 👍🏼,SouthWest,trip_advisor,['Assurance']
14462,Frontier airlinesflight from orlando to denver,"Frontier Airlines is a no frills airline. Be sure to know this and you will not have unreasonable expectation. I liked this flight for cost (less than $100 round trip), The flight schedule was convenient for me. It was a nonstop flight both ways. I was very strict with my items so as not to pay extra for carry on or checked bags. My knapsack fit under my seat just fine. The flight was full, the seats were ok, the flight was nice, and the employees were good. I didnt interact much with them and just be aware that any drinks or snacks must be purchased using plastic. No cash is accepted. Security in Orlando is very crowded so arrive early planning for an hour wait to get thru security on a normal day.",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
14463,Worst flight experience ever.,The worst I have ever experienced in my life! This airline should be banned from ever flying again! Gate agents are rude & unprofessional.,FrontierAirlines,trip_advisor,['Responsiveness']
14464,Great airline and inflight amenities,Our first time flying as a family of 6 with JetBlue and it was fantastic!! I'm not sure why it took us so long to fly with them but they gained customers for life!,JetBlue,trip_advisor,['Responsiveness']
14465,"Nice Plane , Crew, Poor Check-In","Flew to Costa Rica and returned. The planes were very nice, (but only two bathrooms for Economy) Check in at IAD was nightmare and took about an hour. Not enough stations for check in. My connection plane in San Salvador was missing and the flight was delayed for over an hour. The explanation was that the plane was at the airport, but could not get to the gate.The return flights were much better, but the immigration line never moved. When I finally asked an Avianca rep what the holdup was, he stated that the computer was down and escorted me to immigration and I made my flight. The key here is the disorganization and lack of communication by Avianca. I wonder how many people were in the immigration line that missed their flights. Food was tolerable and liquor free.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14466,Not excellent,"Nice flight direct on-stop to Newark. Service just can't compare with Qutar, lufthanas, Turkish or Emirates. Service on these airlines is GREAT. They are very attentive to your needs and do an excellent job! US airlines just can't compete. But give credit to United for trying. They need to train staff to be more involved and attentive to business class clients. When you fly the others lines, restrooms are always keep clean. Will only fly US airlines when I have no other option.",United,trip_advisor,['Assurance']
14467,Flight got cheaper after booking,Little over 24 hours it went down by $40 Called spirit and they said it’s too late Is there really nothing I can do cuz it’s not worth cancelling,Spirit,reddit,['NA']
14468,Horrible experience,"Vera Camille A27 Darlene C6 Darryl sky club On October 11th, 2022 I had a very disturbing experience for the first time with Delta Airlines. Vera & Camille at Gate A27 at the DTW airport had poor customer service, their rudeness and dismissive behavior was very disappointing today. The misunderstanding was in regards to my seat selection, being that I always fly first class It was to my surprise that on the second leg of my flight I was placed in main cabin. At no point did either flight attendant attempt to make my experience better, Vera stated “Either sit in main cabin or get your stuff and get off this flight, you’re holding me up”. On top of that I called customer support multiple times to resolve the matter amicably. To my disappointment once again I was encountered by another representative that was very dismissive and unwilling to accommodate me, the customer service supervisor name is Darlene and her employee ID is C6. All three representatives for Delta were rude, dismissive, and had poor customer service. Neither of them were hospitable. Which in result forced me to arrive to my destination later than expected, missing important meetings and obligations. On top of it all I had to purchase a whole new flight for $1,300 one way from dtw to fll. I ask what is the point of being a Gold Medallion/Elite plus member if I’m going to be treated with disrespect & poor service? I will like an apology from all parties and I will like to know that there is some action taking towards your staff whether it’s customer service training, suspension or termination. If this is how you want delta to be represented, I’m not sure if I’m the right customer for you.",Delta,trip_advisor,['Assurance']
14469,Avoid Basic Fare,"I would strongly advise people to avoid flying the Basic Fare if you are flying with family and want to be seated together. My research and experience showed that they split families on purpose probably for the revenue. When we have traveled on Spirit Airlines (whose basic fare United is trying to copy), we were always seated consecutively. We were never separated! My flight back from honolulu was awful. I kept an eye on the United Flight seat availability throughout my vacation. Right before the 24 hr Checking in period started, there were a bunch of seats throughout the plane that can seat three people together. To make sure our group of three could be seated together, I checked into United as soon as the check in opened. However, we were each assigned middle seats on different rows randomly throughout the plane. Even after checking in, the seats next to me and my family members were empty and finally was given to other passengers a few hours later. I couldnt believe that despite having three seats in a row at the start of the check in 24 hr window, United saved the window and aisle seats . I have flown on Spirit and Frontier (basic fare airlines) and they both have tried to seat families even to the point of asking passengers willing to move to keep families together. Sadly, with United I would suggest pay for the seats while buying the tickets but at that point, the base fare gets almost as high as just purchasing normal tickets with free carryon. When trying to board, it felt demeaning to be at the very last set of passengers boarding with the United gate staff being rude and inspecting our personal item very closely. I have never been treated this rudely in Spirit. If flying United with family or friends, just get regular tickets. Basic Fare Passengers are treated like second class citizens. If you are a lone traveler, that can fit everything in one personal item, go for the base fare. United Staff are sticklers to measure baggage. I have never had Spirit Airlines staff measure even some people's extra large bags. Yes Spirit charges extra for things but thats how the whole airline operates. However United trying to copy spirit has not been a good experience for me. The few times I was desperate enough to try to use United Base fare, our family was always separated.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14470,Excellent Flight,This was an excellent flight! The flight crew was friendly and professional and the first class experience was awesome as always....keep up the good work Delta!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14471,nothing special...,"Basic, well used, well worn, no frills travel. The downside was that due to problems in Cusco, we had to end our flight in Guayaquil. Trying to get a connecting flight from Guayaquil to Cusco was a trial. The staff were rude, unfriendly and indifferent to our problems. It was only when a manager appeared that we got any sense, and managed to buy tickets to Cusco. The flight to Cusco was equally basic. I wouldn't consider flying Avianca again",Avianca,trip_advisor,['Responsiveness']
14472,SOUTHWEST AIRLINES IS THE WAY TO GO! NO “HIDDEN” BAGGAGE FEES! A LITTLE MORE EXPENSIVE BUT WORTH IT OVER ALL!,"Southwest Airlines initially has a higher ticket price than some other airlines ; however here’s the catch. These other airlines charge $40-60 extra PER Bag EACH way you travel. So at minimum 1 ex bag is $80 plus tax , which is prob your difference in the ticket price anyway. So you’re better off sticking with Southwest. They are larger , roomier planes, and they are always clean. The people who work for the airlines were extremely accommodating for our trip when we needed help with a family member in a wheelchair to and from the gate. Very pleasant, and didn’t act as though it was a bother to help . Southwest also flys out of almost ANY airport and ANY city. They’ve recently expanded their routes as well! I say stick with Southwest !",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
14473,False advertising. Trash airline,I flew business class newark to havana and chose business class because the check-in lines to cuba are like free clinic lines so I figured I could save an hour or two. What a waste of money. This business class is false advertising. The seat in front of you is 2 inches from your knees. I paid $400 for a snack.,United,trip_advisor,['Tangibles']
14474,worst airline,"My worst experience flying in the U.S. My flight from Boston to Detroit was first delayed for 4 hours. After five hours of waiting at the airport, my flight was canceled. At the ticket counter I was told that they don't have any seat available the next day. What's worse is that the staff involved seemed very unapologetic in the process, acting like everything is how it's supposed to be.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14475,Flights on time and had a steady flow to get passengers on board and seated,"Was at airport 1 hour before flight, lines were long but they had extra people to help get everyone inspected and through, Went very smoothly.",Allegiant,trip_advisor,['Responsiveness']
14476,"direct flight no frills, good price","Nice to be able to make some direct flight connections from Florida to some of the smaller airport locations. Nothing special, good service, great price,",Allegiant,trip_advisor,['Responsiveness']
14477,Going Southwest on Southwest,"I enjoy everything about this airline! I love that there's no assigned seating. It was a full flight which included a pet or two. Since it was early morning, the flight was peaceful and quiet. This plane seemed relatively new, so the seats were a little more comfortable than on older models. It was also clean, which is a plus! I did find it strange that the pilot didn't address us or say anything until we were about to land. The view of the sky before dawn was amazing. It was a direct flight, so those three hours passed rather quickly! My daughter and I traveled with Carry Ons, so we didn't have to worry about waiting for our luggage when we arrived. Our return flights were two older aircraft. These are not as comfortable. I wish they would put more of the newer planes into the rotation. All in all, Southwest is my go-to airline.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
14478,I hate this airline the absolute worst experience in my life.,"There was nothing good about flying with Frontier. Very disappointed with this airline both flights I’ve been on have been delayed 3+ hours! My currently has been delayed for over 7 hours! The staff is not able to give us a reason as to why. We were also kicked out of the boarding area, just for their convenience! We were told that we had to rebook our flight due to cancellations and we’re sent back down to ticketing. Once I walked 30 minutes back to check in with my two daughters, one on wheel chair and other on stroller, we were told they were not able to do anything for us! They said no flight was cancelled and was moved from 11pm to 9am the next day! They kicked us out because the passengers were “complaining too much” within reason!! So due to that we had to go through tsa for a second for no reason while I’m with my daughter who is disabled and my 1 year old! Absolutely disgusted and frustrated please stay away from this airline. Just know it’s cheap for a reason! Couldn’t even offer hotel vouchers!",FrontierAirlines,trip_advisor,['Responsiveness']
14479,Great service,"Great service, The flight crew is very professional. Handed out offer for JetBlue card. Got a free trip for signing.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14480,No COVID policies in place or adherence to CDC recommendations,"The gate attendants and the flight crew did not promote social distancing. They allowed passengers to line up less then six feet apart and allowed them to jump and crowd the isle waiting to deplane. From what I can see Spirt over sold the flight, has no COVID related policies and did attempt to adhere to CDC guidelines. I was sitting in the back of the plane and could here the flight attendants talking. They were not screened prior to the flight and were not wearing masks. DO NOT FLY WITH THEM!!",SpiritAir,trip_advisor,['Assurance']
14481,Terrible Airlines ,"They cancelled my flight from Amman at the last hours. They forced me to stay in Amman four extra nights paying for a hotel , transportations and food. Most of all I missed work costing me thousands of dollars I'm missing commissions income since we are not allowed to work outside the US. Good luck reaching United by phone or any other method. I emailed them and filed a claim for the four nights extra hotel stay but I yet ti hear back from them. No compensation at all for their short coming. They simply don't care.",United,trip_advisor,['Responsiveness']
14482,Efficient and courteous,"We fly Delta often,and we've found it reliable, on time,and efficient. On board attendants always friendly and polite.",Delta,trip_advisor,['NA']
14483,Terrible staff and service ,"Unfortunately I have to fly with this flight couple of time. The customer service mentioned something else and at airport I was charged 200$ And every-time the staff at the boarding gate is toooo rude to everyone. Poor and pathetic service. Always late, delays.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Reliability']"
14484,Always late at least 2 hours. ,Horrible airline 2h late every single time They have no concept of time whatsoever No communication or deceiving bogus updates.,FrontierAirlines,trip_advisor,['Responsiveness']
14485,Flying is For the Tough,Flying is for the strong of heart (and back). I was place in a window seat; 1 of 3 seats in the row. I am a big guy. As luck would have it; the airline sat a very large lady next to me. We were both very uncomfortable the entire flight. My back hurt for a couple of days after the flight because of the uncomfortable position I had to sit in. I don't blame the lady but do blame the airline for doing everything they can to ram as many people as possible into one row. All for the sake of making more money!,United,trip_advisor,['Tangibles']
14486,Worst service,I was given the that I will get my baggae to final destination but my bag never arrived. Asking for extra payments... I have the tag and I have the court. I will see you in the court.,Emirates,trip_advisor,['Responsiveness']
14487,Total Frustration.,Absolute worst airline EVER. Even for a 1 hour flight from Stockton to Vegas or visa versa constant delays and cancellations. Horrible customer service and offer NOTHING to compensate the customer. I fly this route regularly and this is an every time occurence.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14488,Delays and transfers waste a day. It should have been nonstop from Boston to Bermuda',"Awful, stressful waiting hours for the fist plane to leave Boston only to be taken to LaGuardia and then to Bermuda. We had traveled to BOS so that we could fly direct for 2 1/2 hours to Bermuda. It was a waste of time and money. Everyone was stressed out.",Delta,trip_advisor,['Responsiveness']
14489,"Delay, Delay, Delay!!!","Very poor communication and lengthy delays (2-3 hours) not only on my way to Norfolk but my returning flight as well make this the worst airline I have flown with. Delay excuse both times was that there was incorrect paperwork/documentation that had to be corrected in order to board the plane. When I submitted a claim explaining the delays and the nature of the delays i.e. the incorrect paperwork (on their end, not the airport) TWO TIMES! I received the response ""delays are out of our control"" I will/would avoid this airline at all costs.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14490,"Most unreliable airline, worst, rude customer service ever.","cancelled my connecting flight last minute cause of delay. Booked me for next day even though, I was able to make my original connecting flight. Charged me 100 dollars for not taking the next day flight. Tried to bump me and charged me a 100 dollars and made bag as an excuse and told me we're not sure why you weren't charged they were supposed to charge you like wtf",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
14491,Wonderful,"Comfortable seats, great entertainment system and according to my seat mate reasonable food and drinks.",Emirates,trip_advisor,['Tangibles']
14492,Horrible,After engine failure before take off it took over 6 hours for them to finally cancel the flight and get people either a flight on another airline or refund tickets. Will never use them again.,JetBlue,trip_advisor,['Responsiveness']
14493,Terrible Airline Experience!,"I was initially attracted to the (seemingly) low fares offered, but as I began the purchase process I saw all the hidden fees attached to that deceptively low air fare. There were no other airlines flying on the date/time I needed, so I went ahead. Big mistake. I didn't mind paying the fee for my carryon baggage, but when it came to having to buy A SEAT on the plane I could not believe it! All told, that ""low"" air fare would only work for you if you flew in the clothes you wore to the airport. And I guess if you didn't opt to buy a seat you would - what - stand all the way to your destination?? But the real problem with this airline is trying to get through to a real live person if they make an error on your flight, which recently occurred for me and my wife. They changed the flight time - okay with us - but when they re-sent the confirmation e-mail they left out all the ancillary payments I made and recommended I re-purchase those items. When I tried to get a real person on the phone I was put on hold several times, once for 45 minutes - no lie - and the second time for just under 40 minutes before I got a real person. I tried their CHAT, which they keep recommending, but it was not operable on either Chrome, Firefox or Safari. Could not access the bot. Finally I was able to get credit for the purchases and get a new flight confirmation reflecting all the payments. Fingers crossed that the flight will suffer no more changes. I will never, ever use this airline again. I would rather walk. Fliers beware.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14494,Bait and rip off,"Purchased a flight from these thieves and they changed my flight. Their new proposed flight would not work with my schedule. I had to call them (hold for 90 minutes) and then was only offered a partial credit, not a refund. It's a shame when a company can sell a product, not deliver that product, and then keep the customers money. Rip off central!",SpiritAir,trip_advisor,['Responsiveness']
14495,SWA remains one of the best,I fly Southwest as often as possible. The flights are on time. The flight attendants keep it light hearted. There are no extra fees save the priority boarding fee. 2 checked bags are included. Flights are usually on time. No reason to fly any other carrier.,SouthWest,trip_advisor,['Reliability']
14496,"Smooth flight ,superior customer.service","A minor mechanical problem coming from Dayton,delayed our flight 30 min.The agents took my wheel chair all the way onto the plane, and carried my carry on to my seat.Both ways.Smooth take off to and from my destination. Pre weigh your checked baggage.,turns out I could have taken more as my scale was off.Take your own food.All those little fees add up on your ticket but they're still lowest priced airline out of Dayton,Oh.B+",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14497,Super Flieger,"Hab nicht das erwartet,viel Beinfreiheit luxuriöse Sessel von wo man telefonieren Könnte gutes Service super",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
14498,JetBLue Somehow Does a Great Job,"I flew JetBlue from Phoenix to Washington DC, and then flew Frontier home again a week later, all on the same reservation from Orbitz. The flights were the SAME PRICE. Somehow JetBlue had roomier seats, included the checked bag for no charge, had a choice of movies, and gave me pretzels and an orange juice. I checked in online for no extra charge. Frontier--while charging the SAME MONEY for the SAME DISTANCE, wanted $50 for a carry on bag, would not allow me to check-in online unless I paid for something extra, had NO DRINKS, NO SNACKS, no movie, burned-out lighting, and NO magazine in the seat pocket. ????? Also, when I arrived at the ticket counter for my Frontier flight, there was NO ONE THERE, just a machine that malfunctioned. How is it JetBlue can give you a great experience with no aggravation for the SAME PRICE? Frontier is a rip-off, their mission statement must be something like ""chisel people in every way, then declare bankruptcy."" JetBlue, on the other hand, seems to have an excellent attitude. I'm sure all this goes right to the top of the company (both companies). I've worked my whole life and noticed that the attitude of the company owner is conveyed right down to the ground level in every workplace. If the owner is a jerk, the customers are treated like crap. If the owner is a considerate human being, the customers are treated well.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
14499,Paisley,"Purchases thru Paisley earn one tile for every $100 spent, correct? Additionally are paisley purchases 6points on the Jetblue Plus credit card or is that the vacations packages only?",JetBlue,reddit,['Responsiveness']
14500,Disappointed,Having flown with Emirates many times and been delighted both our flights were disappointing No toothbrush or toothpaste was given No round of drinks other than with the meal Infrequent soft drinks brought round Stern serious staff not friendly I am not a big drinker but like to relax with a first drink on a flight which on these occasions never came and no other alcohol was offered The cost has increased and the service decreased,Emirates,trip_advisor,['Assurance']
14501,Extra legroom,"The extra legroom is wonderful!! I fly to OC several times a year and always take this flight. The crew are amazing, friendly, smiling and cheerful",JetBlue,trip_advisor,['Tangibles']
14502,2 leg flight first uh second good,"I would not call it business class, we paid for the extra leg room. The check in by computer did not work, so we had to check in at the counter, we were in line for about 20 mins or so, the lady was nice and said that we have paid for our bags if they are over weight it is $150.00 per bag, we said fine. all the bags were ok so we moved them to the belt where a young man was there to take them from us. Everybody we spoke with that worked JetBlue was very nice and they repeated one bag under the seat and one above you. Our seats were A1 &2 so we entered the plane after the babies disabled and some other class, on the plane I had to go back 10 rows to put our bags above the seats. The plane was old and not very clean, it felt like it was on its last legs, the bathroom was so small that I felt claustrophobic, if this is the level of planes they use this will be the first and last time we us them the inflight entertainment was OK, but the screen was so small I had to lean forward to see it. The coffee was good, I am glad that we ate before the flight as $12.00 for ham roll wa a bit much.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14503,Worst airlines ever,"This is our second issue with Frontier. The first time they put an 8 year old in a row alone. And refused to ask anyone to let me sit with my child. They were horrible to deal with. This time they are liars. They refused to let my son check his bag an hour before his flight and said he has to check it two hours before. And changed his flight to 24 hours later. The online information says the baggage closes 45 minutes before flights. After arguing with them, they entered in the computer he was there 31 minutes before his flight. That was a lie I have the call log in my phone. They refuse to compensate him for the inconveniences and the money lost due to the flight change. He was going to fly without his bag and they changed his flight to the next day without his permission. The customer service is horrible. Never fly with these people!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14504,Awful experience,We flew out of Ohare to Tampa. When we arrived at ohare they had only 1 employee at the check in. After we had checked in we had then found out we were delayed 2 hours. I have the mobile app and was checking the status but it kept on saying “on time” while waiting at the gate the flight was delayed an addition 35 min. Got on the plane finally but only to then sit on the plane at the gate for another 45 min! Then on our return flight. DELAYED 2 hours again! Perfectly clear weather on both sides of the flight. No customer communication. Never flying again.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14505,Has value for the money ,"Yes, you pay for snacks and drinks. But they’re cheaper than at the gate. And you are limited to one free carry-on within limits. But when your flight is THAT inexpensive, it makes up for those things. If all you want to do is get from point A to point B, no frills, and economically, I’d suggest this airline. Pack a snack, put it in your carry-on, and go. I’ll use it again whenever possible.",Allegiant,trip_advisor,['Tangibles']
14506,Horrible service,"Going to Puerto Rico my flight was delayed 4 times, I was scheduled to get there early Sunday morning didn’t get there till 11pm. I was trying to get there and say my final good buy to my grandfather due to the 4 delays he passed away while I was still waiting at the airport. On the way back home I waited 45 to check in cause there was no employees on the counter, line was super long, I finally get to the gate, 15 minutes before we are supposed to bard they delayed our flight an hours. They lied the flight was 3 hours delayed and there was no update. Finally get to Orlando just to find out that they lost my bag that I paid 55 for them to bring it .. I will never flight with them again",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14507,❗️SCAMERS❗️ do not fly with them,The worse experience I had in my life !!!! ❗️Scammers ❗️ It’s seems cheap online BUT DO NOT FALL FOR THAT I got a flight from Las Vegas to LA 40min flight they force everyone to pay 100$ for CARRY ON and personal item for 40min flight And if not I won’t go on the flight Rudest customer service I have ever had bad service on board They want money for water 😡😡😡😡 If you want to fly in peace DO NOT FLY WITH THEM,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14508,CEO of my sneaker palace,I recommend anyone to use different airline then United. The agent booked the wrong flight ticket and they made me pay for it again,United,trip_advisor,['Assurance']
14509,Using the pandemic as an excuse,"We flew Avianca for the first time to and from the Galapagos and Quito. First, the flight itself went smooth. We were seated in Avianca Plus which meant that we sat up front and had extra legroom. The plane wasn’t full between Galapagos and Guayaquil and the flight attendants allowed us to spread out. We were disappointed that they offered no food or beverage service on the flight. They claimed it was because of safety protocols due to Covid but of course that isn’t how the virus spreads and our flight on United to and from the US offered multiple food services. I would probably fly again.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
14510,Horrible Troubleshooting and Customer Service,"Our flight was cancelled, which is totally fine—that happens! However, how they handled it was TERRIBLE for the following reasons: 1) The gate workers were blatantly laughing about the situation in front of us. Extremely unprofessional and unsettling. 2) When I asked questions to the gate workers, they gave sassy answers and were, in my opinion, disrespectful. Perhaps it was because I am a younger customer (23). 3) They were untruthful several times. The most flagrant was when the flight was cancelled at around 10pm they said we would receive an email in the morning about when the flight would leave. THEY NEVER SENT ANYTHING. We had no idea what time the flight was leaving until we looked it up for ourselves in the app. I woke up at 4am waiting for the email but it never came. 4) They lowered our compensation for no reason. Allegiant was generous and gifted each traveler a certain amount of money for future flights. Then as soon as we left, Allegiant lowered the money we received by $50 and did not provide a reason for why. Ridiculous. Flight details: Provo to Mesa original depart time: 8:14pm original depart date: September 22, 2022 *The complaints only apply to the gate workers on 9/22, but the gate workers the next day were fantastic.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14511,ARNAQUE AVIANCA,"Nous avons eu le malheur de tester cette compagnie pour aller aux Galápagos et sincèrement nous ne vous la recommandons pas. On nous a obligé à payer 150$ à l'aller et 150$ au retour EN PLUS de nos billets pour les diverses raisons/excuses suivantes: - Vous n'êtes pas équatoriens. - Vous avez achetez des billets retours séparés. En nous disant que c'était inscrit sur le site, après vérification ce n'était indiqué nul part. Il n’y avait aucun moyen de savoir que c'était une compagnie réservée aux locaux, on ne l'apprend qu'à la dernière minute une fois qu'on est devant le guichet de l'aéroport. Bref compagnie à FUIR !!",Avianca,trip_advisor,"['Assurance', 'Empathy']"
14512,There is no education in the second kick of the mule.,"So on the day (4/27/19) prior to our return flight from Tampa to Indianapolis I was unable to use the early check in option. After a few frustrating attempts SW provided a text message informing us that our flight was cancelled again. So, SW cancelled out initial flight (4/19/19) from Indianapolis to Tampa and the return flight (4/28/19) Tampa to Indianapolis as well. No explanation provided, however they suggested other flight option that added 7hrs approx... to the flight schedule. After all this was a 2hrs10min direct flight, so what is another 7hrs???. Needless to say our days with SW have ended for sure.",SouthWest,trip_advisor,['Reliability']
14513,flight calendar open through march 5 2025…bonkers prices?,"saw that the flight calendar opened today through march 2025, which is lovely because we’re trying to use our promotional companion pass a few times in the winter before it expires. i went to book and am shocked by the prices…for one leg (BWI to SJU), wanna get away is already unavailable for all direct flights? this flight that’s normally ~$400 round trip is totaling to over $900 if we go with wanna get away+ for direct routes…definitely won’t be buying now because i’ve seen posts before about prices dropping after the calendar initially opens, but will there be more wanna get away fares added???? is this typical?",Southwest,reddit,['Responsiveness']
14514,A Slap In The Face,"Don't ever fly Spirit!!! I flew to Orlando in January 2024. 4 hour delay. Flew back to Nashville and was stuck on the Tarmac for nearly 3 hours! I was given 2 $50 vouchers for compensation. I then went to book a future flight to Orlando with the vouchers, and found out that they were only good for $22 toward my flight. They cannot be used toward anything other than a base fare. Absolutely a slap in the fave! Fly elsewhere and save time, headaches, incompetence and disrespect. I'll never fly with them again, and let I let them know. They could care less. So they could care less about you too.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14515,It is my favourite Airlines and like to fly more with them,"I have flown several times with Emirates from Dubai to Amsterdam, it it nice trip and no worries. Gets you there on time, specially the E 380 which is the most comfortable for long distance.",Emirates,trip_advisor,['Tangibles']
14516,"Exelente viagem, sem probleme nenhum","Exelente atendimento de bordo, voo saiu de PORTO ALEGRE com escala no Peru depois Punta cana. Durante viagem foram servido lanches, e pessoal a bordo podia caminhar nos corredores e falar com os passageiros.",Avianca,trip_advisor,['Tangibles']
14517,TERRIBLE,"Flight was 2 hours late. Made me miss my connection AFTER they said they held the flight. The connection was scheduled to leave at3:30 I arrived at 3:40 and was told it left 10 minutes ago, so clearly it wasn’t held. I was suppose to be at my destination at 5:10pm for a business meeting and my new ETA is 11pm. Terrible service.",United,trip_advisor,"['Reliability', 'Responsiveness']"
14518,Ignore the negative reviews!,"I had to come up here and leave a review for Delta! First and foremost my flight has made me discover what I really want to do in life & thats travel..after COVID of course! They SANITIZE THE PLANE, free carry on bag with seat selection, still offer you snacks during COVID and most importantly they leave the middle seat empty! Nice smooth flight offer you headsets with movies and the pilot gets you there on time! What more can you ask for? If you want to be catered to pick a better spouse but if you want to get to where you're going pick Delta! I will never choose cheap again!",Delta,trip_advisor,['Assurance']
14519,Poor communication from airlines,"Frontier cancelled all their flights in April 2020 due to covid-19, but never notified me that this included my June flight. I wasted time and money traveling to the airport only to learn I had no flight waiting for me. There was no Frontier staff in the airport when I arrived, and no one around was able to answer what was going on. I spent three hours waiting on the phone, only to reach a representative who told me I was sent an email about the cancellation (I never was sent this email) and while they did refund me the cost of the ticket, I then received this email cancellation notice five days after I called. Ended up flying with Alaska Air, and will stick with them as I know they communicate well and are less likely to need to cancel flights on me.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14520,Flew all summer,"After 10 flights this summer I truly have no negative comments about any of my flights. They were very affordable, I was able to get from VPS to PIT in less than 2 hrs. These flights used to take me at least 5 hrs. The. Staff on each flight were always friendly. There is a charge for your luggage and if you pick your seat (really didn’t care about seat because of direct flights) but even with the added fees still saved money. The only thing that I wish was different was that the airline only provides services on 2 specific days during the week.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14521,Ok for once,"For the first time, in a long time, flying on Delta was not the authoritative dictatorship that we have all come to experience for most the past 2 years. I fly a lot. Delta stewardess generally act like very rude dictators. Yelling and pointing and demanding, ""Put that mask up right now!"" ""Get that mask over your nose now!"" ""You aren't taking a drink of your water now are you?"" ""Put your mask back on!!"" and it goes on and on. They are generally constantly looking around to see anyone slip their mask down to take a drink or a bite of food, and immediately, they started walking quickly down the aisle, toward the culprit to lecture him/her or to even yell at that person in front of everyone!! I do not know who died and made these stewardess's queen of the airways, but evidently someone did. But, two days ago, on a return flight on Delta, was the first time since this dumb pandemic, that the stewardess's did not do this. I did not hear any of them doing their usual yelling at passengers, or see them sashaying down the aisle quickly, to sternly warn a passenger. It was nice for a change. These airlines need to realize that we are all paying customers, who pay their salaries, and we are all human beings and that they are not the lords of rudeness. I have already decided not to fly Delta again, from too many past dictatorship experiences. Generally, No one on the plane who works there acts like they are even happy that you are their. Most of them act like it is such a bother to them that any one is aboard their plane. The rudeness and yelling is quite unbearable and the throwing of luggage, when the loading workers load their planes, is ridiculous. I have had every piece of luggage I purchased, destroyed on the very first time used, by their cargo loaders. So, if you must fly Delta, at least there is a possibility that now, you might get a flight with less tyranny and lording over passengers by the rude as hell stewardess's. But don't count on it or on having your luggage come out unscathed.",Delta,trip_advisor,['Assurance']
14522,Understaffed and careless with passengers,"I received an alert the night before my flight stating that it would be delayed by 45 minutes from DC to Dubai. I called to see if I could rebooked on a different connecting flight because I would likely missy flight to Harare but I was not allowed to do this because they said I ""might"" make the connection. I did not and now I have been standing in line in Dubai for EIGHT hours trying to get rebooked on another flight. There are barely any Emirates staff working, there are no lines, just mass chaos with little concern for passengers. What a travel nightmare.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14523,Excelente servicio y atención,"Muy buen servicio a bordo, excelente atención del personal de cabina. Aeronaves limpias y cómodas. Buenos espacios entre los asientos (Airbus 320) Cumplió los horarios tanto de despegue como de llegada. Tripulantes de cabina de trato afable y eficiente.",Avianca,trip_advisor,['Assurance']
14524,Blue blue Barbados jets,"Jet Blue used to be the best. But we were not surprised by their recent meddling ratings in the annual WSJ ratings. Our $500pp flight from Barbados to Fort Lauderdale at 6am in January with a crew that must have spent a restless night in Paradise was matter of fact and surly. (BTW Going L Fll to Bridgetown was Less than$200 pp) One attendant was downright rude to passenger requests. Others showed in their quadrant only thrice Once at boarding and once at de-planing plus one water trip and one sell, weak deals of their Affinity credit cards. One would hope that on a 3+ hour international flight they would have stocked their larder with their snack packs. And would make more than one trip with their freebies. And get our luggage on the rack in less than an hour. This flight service behavior seems now to be more the rule with Jet Blue than the exception. The bad news is is that the other carrier to Barbados was ranked even lower. A race to the bottom? Ever since their sale of a portion to Lufthansa, Jet Blue has higher nickle-diming fares, no comfort seats and a necessary policy to compensate disappointed passengers. Interesting though, no JB customer satisfaction survey on this flight!",JetBlue,trip_advisor,['Responsiveness']
14525,recovering booking / reservation numbers?,"so they took my contact information as well as my partner’s at our local airport when we booked a flight through spirit right now I am planning to go to the airport to speak with the rep there tomorrow unless I can figure out another way to receive my partner’s flight information they never emailed me this information and customer service basically speaks in circles, occasionally reiterating their request for these numbers, which we are not in possession of. and apparently they can’t email whatever contact info they have on us this info what can I do?",Spirit,reddit,['Responsiveness']
14526,STRESS,"With nearly 8 weeks notice, my husband and I booked a 2:30 p.m. flight on Frontier and within 24 hours, we were notified that both the outgoing and return flights were cancelled. We were automatically put on a 5:30 a.m. flight, which of course was much less expensive than the flight we booked. We were able to switch to a 7:40 a.m. flight, which again was much less expensive. Of course, a discount or refund wasn't going to happen. Trying to get the boarding passes the night before the flight took over an hour of my life that I can't get back. It was a stressful nightmare! I was asked at least a dozen times to pay for a checked bag. We were going to a funeral and the trip was 2 days. There was a warning about having to pay a $25 fee for service if we needed to check in at the ticket counter. We were warned about fees upon fees upon fees if we didn't make more purchases right away! Even before we got to the airport, I was DONE with Frontier and will never book this airline again no matter how cheap they are. I'd rather drive or cancel my trip.",FrontierAirlines,trip_advisor,['Responsiveness']
14527,I had no idea JETBLUE SUCKS SO BAD !!,"They delayed our flight 7 times between 7pm and 11pm only to cancel it with no explanation. There were no JetBlue agents at the airport any more, there was no communication from JetBlue as to what to do and wait times on the phone were 30min +. If you had had advance notice of a risk of cancellation (they claimed weather events later) why wouldn't you staff your support lines? So, get this - no other flights from Austin to anywhere close to Boston for 2 days!!! JetBlue refused to cover hotels claiming they are not responsible.. they refused to find any other means to get us to our destination in the next two days !! Basically, they somehow think it's ok to strand your passengers for 2 days!! and not make any attempts to get them to their destination. We are supposed to just suck it up???? Enough is enough, seriously! Not only would I, or anyone else in my family, absolutely never in my life book a ticket on JetBlue.. I would make sure anyone I know understands what a crappy airline this is!!!",JetBlue,trip_advisor,['Responsiveness']
14528,maravilha,"lanche bom,melhor do que a gol tem tv a viajem foi exelente so o desconforto mais o resto foi otimo.",Avianca,trip_advisor,['Tangibles']
14529,Safety First!,I was so glad that the pilot decided to skip the beverage service on our a little bumpy flight. The crew was great boarding everyone and made us all feel so relaxed. It did get turbulent soon after take off. The pilot said it was going to be a little choppy so for the crew peace of mind and ours there would be no drink service. The rest of flight was fairly smooth and I was glad. He made the right decision for our short flight. I thanked him on my way out.,SouthWest,trip_advisor,['Assurance']
14530,Worst scamming money hungry poor customer service airlines EVER,We missed our connected flight in Las Vegas to due to them changing the gate 3 times and not making any announcements at the original gate where we were sitting! Once we found out it was changed ( by trying to board the now wrong plane) we had just minutes to run to the other side of las Vegas airport to catch our flight! The plane was still attached to the terminal and my husband and I were denied entry. (As well as two other passengers) Due to the limited amount of flights going to Salt lake we had to rent a car and drive 6 hours! They gave us an option of a next day flight which wasn't what we needed. WE HAD TO BE IN SALT LAKE THAT DAY! To make matters worse on our return ROUND TRIP FLIGHT they said we needed to pay an additional 99 to board the flight from Las Vegas to Louisville for our 2 carry ons. WE PAID OVER 270 originally for 2 checked in bags and 2 carry ons. When we showed the receipt of payment they denied us entry on the plane until that fee was paid!!!! This is the ABSOLUTE WORST AIRLINE IN HISTORY! With all the extra fees for bags and inconveniences we could have went with ANY OTHER AIRLINE! HORRIBLE UNCOMFORTABLE SEATING TOO!! MAY THEY GO BANKRUPT!!!!!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14531,Great as usual,Perfect as usual! Standards are intact. Staff are great! Requested special meal and got it! Will always fly Emirates!,Emirates,trip_advisor,"['Tangibles', 'Reliability']"
14532,Great services,"Very good service , from boarding to lounges and inside entertainment ,availability for upgrades to business",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14533,Flights on time,"Not a bad trip as layover in Calgary is not too long, pretty fair airline to use flying from Kamloops to Edmonton, staff are usually friendly",AirCanada,trip_advisor,['Assurance']
14534,barbados,"fine. Uneventful. Smooth. On time. The only negative was the long lines for Customs in Barbados and at Logan airport when we arrived back home. Not the airline's fault, but it was frustrating, because there were not enough employees at customs at Logan. Many international flights were arriving at the same time, which made it a 2 hour ordeal.",JetBlue,trip_advisor,['NA']
14535,Poor customer service of Emirates.,Very bad customer service.Booked a ticket from them they lost my luggage.When called them they were rude and not willing to help and not polite enough.Customer service guy name was Mohammad.They asked me to call the connecting airline and connecting airline doesnt have US contact no.If they cant do that why do they sell tickets of those. They need to have a way to track or process before selling because I bought a ticket on their site with emirates not with other airline.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14536,Incompetence at a Whole New Level,"We flew Avianca from Lima to Cusco and back. On the way there, the system was down for an hour and a half. This resulted in many people on our flight having the seats they purchased be given to other people the day of. One lady was unfortunate enough to be bused to the plane, only to be taken back to the airport after another person took her seat. On the way back, the flight before ours was delayed several hours while ours was cancelled without warning. This again sent everyone back to the front of the airport to the check-in line. They averaged about 25-30 minutes per customer while trying to handle issues. They also split the line and took the middle of the line to a new gate, leaving those who got there early in a terrible wait and situation. Most people lost their flights and were refused a refund. Avianca was truly disrespectful to it's customers and I will be telling everyone I know to avoid taking them.",Avianca,trip_advisor,['Responsiveness']
14537,"Late, Overcrowded","Typical flying in the US. Late and later. Outbound an hour late, return, 5 hours late. Of course no one says anything until 30 minutes before flight time that you have 5 more to go. Denver airport is a nightmare. Long travel time from gate to terminal and a long wait for bags. The worst thing at Denver is Avis. Twice in a row I waited 90 minutes and 2 hours in line at Avis to rent a car. Employees chat with customers socially while the line grows, employees disappear for 30 minutes at a time. How can Avis have 1 person checking in 80 people?",SouthWest,trip_advisor,['Responsiveness']
14538,SWA to MYS from DAL cancelled?,"My friend is on a flight to MSY and they just told her it's cancelled, looks like a few are. Do you know if this is due to the storms? What happens next? Do they fly back home?",Southwest,reddit,['Responsiveness']
14539,Dishonest and inconsistent,"We had a flight scheduled to go from NY to Cbus. The flight was delayed and we ended up needing to take three planes back home. I was traveling with my sister and four year old daughter. My daughter had serious ear pain by the time we got off the third flight and was later discovered to have serious inflamation in her ears. She was miserable. We got flight vouchers at the airport due to the inconvenience. When we got back home, i called and asked for a refund for the retun flight. I was offered additional flight vouchers but i refused. Then after emailing the customer service line about the ridiculousness of that return trip, they again offered a single flight voucher. I refused and requested a refund. They then called me to say they couldnt issue a refund and then lied and said also couldnt issue additonal flight vouchers per policy even though the option had been offered to me twice already. Absolutely terrible",SouthWest,trip_advisor,['Responsiveness']
14540,Thank you Debi!,"I was on flight #0781 from Boston to Richmond with my one year old kitten. Short flight, but we were both very anxious and scared because it was my cat’s first flight and I was moving to a new state indefinitely to help out with a family health emergency. I was lucky enough to have Debi as my flight attendant that day, and I cannot say enough good things. I don’t usually write reviews but this woman deserves one! She made me feel so so welcome and so comfy. Even when I realized my bag wouldn’t fit under the seat she was so helpful without being the least bit condescending. I booked the cheapest seat in the back of the plane and she made me feel like I was flying first class. She made me feel like I was her favorite passenger on the (1.5 hour) long plane ride and I cannot thank her enough. She totally eased my anxiety and I got to the Richmond airport happy and excited to see my mom. Goose the cat loved her too. This woman deserves a raise! Thanks again Debi!!!!! ❤️",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14541,Worst airline out there without a doubt !!!,"They have the worst customer service , seats , delayed flights , extra charges keep coming as well. Beware of using this airline , you will be very displeased. Seriously recommend that nobody uses this airline as I had the worst experience using them",Avianca,trip_advisor,['Responsiveness']
14542,A cousin’s 92nd birthday celebration,We were invited to a cousin’s 92nd birthday party. When our hostess realized that my spouse just turned 80 it was one more name to add on the cake. While we booked our tickets on Travelocity there were details like wheelchair assistance seat selection etc to be sorted. Air Canada staff were very helpful in booking. The airline crew and the ground crew looked after us literally from Windsor thru Pearson to Philadelphia and return to the safe hands of our daughter who was waiting for us at Windsor airport. The crew between Windsor &Toronto Pearson are exceptional. This is our second trip since we moved here from Pickering. Always good and caring.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14543,Can I “Miss” my return flight,Will spirit be angry if I purposely miss my return flight from ATL. I have a round trip flight I want to return home in the AM the next day instead and the flight would be $40 but the change fee is $99 so makes sense to just miss the flight and book/ take the $40 one. The whole round trip only cost me $56 total. Would that be some kinda violation?,Spirit,reddit,['NA']
14544,Smooth flight,"Smooth flight ...NEW planes. Flight was on time well, maybe even a little early. Flight attendants were courteous. For getting from point A to point B in a no frills plane this is your airlines. The price wasn’t bad either.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
14545,My first “someone’s in my seat”,"Boarded the plane to find a man sitting in my aisle eat. I pulled the FA aside and told her. She approached the man and, at first she was confused and thought my seat was the window seat. She didn‘t understand that C was the aisle. The man in my seat was supposed to be seated one Row up but there was someone sitting in his seat too! That man also claimed he didn‘t know that C was not the window. Does no one pay attention anymore? How hard is it to simply sit in the seat that is on your ticket? I made the man move out of the other man‘s seat and then I sat in it. Figured it was the simplest move as boarding was still going on. I got my aisle seat, that’s all I cared about.",Delta,reddit,['NA']
14546,Just Fantastic,"The airplanes are the biggest and there is a lot of space to sit normally, screen is front of you so you can see any movie or channels, fantastic food and services",Emirates,trip_advisor,['Tangibles']
14547,"Poor, poor customer service","My sister and I were traveling with my infant boy. Right of the bat, there was no offer of safety belt for my infant child. That also happened a couple weeks before when we flew to Athens. In fact on that 8 hour or so flight, there were not TVs. When I asked, I was told to hold him in a burp position tightly. It's the most ridiculous thing I ever heard. So, no surprise there the second time. Even if you feel like your child safety has been compromised, you have absolutely no choice. All the other 3 airlines we took in the round trip offered and assisted to belt him in. We also asked the flight attendant if those areas with leg room are available to let us know. So she lectured us about paying extra to get those. We did not know that part as other airlines (Luftansa, Agean, Ethiopian) offered us for free. She went on to tell us that even if they are open during the flight we will not be offered. Then we asked if they can move us to seats side by side so that we can handle the infant better. She promised she will, but never came back for that either. she was telling other single passengers to look for and take isle seats if they are available. There is absolutely no courtesy or sympathy shown to our concern. I don't even want to talk about the frequency and quality of their food. They are just dismal! Then, my infant got tired and slept on my lap while they were passing one of those packet sandwiches. When she skipped me she also called my seat number and I thought she run out sandwiches and would come back, but she never did. Obviously I could not drop down the tray as my boy was sleeping on my lap. After half an hour or so while she was collecting the boxes for the sandwiches I mentioned to her that I was skipped. The reason I was not mad was because I thought she made an honest mistake. However, she did not apologize or tell me the reason why she skipped to give it me, but simply asked if I wanted the veggie or the chicken. I said the veggie, but another 15 to 20 minutes later I'm hungry and disappointed by her negligence. I told my sister what had happened as I could not get out of my seat. I believe my sister went and berated her in front of her colleges which she thoroughly deserved. The other flight attendant offered two sandwiches with apology. So, my sister came back and sat down. A few minutes later, the pilot is kneeling besides my sister to talk to her about her tone because the guilty flight attendant was in tears. They have the frick'n nerve. So, I called him over and told him how understanding I have been thinking that it was an honest mistake, but told him that now I was convinced that it was deliberate. I in fact told him for what she did I should be crying, not her. He agreed with my version of the story and left. However, the final insult was reserved after we left the flight. We were heading to the US and the US customs office decided we needed to go thru a secondary check up of our luggage where it looks like mostly minorities are subjected to this invasive search. At the beginning we were not concerned as we had about a couple of hours for our connection flight. Then Air Canada failed to deliver the last bag to the US customs. We kept asking the officer who claimed to have placed two calls, but the Airline was not delivering the bag. We were told we could not leave without that bag being checked. Now we were there close to 2 hours and no bag. When we told the agent we were about to miss our flight she nonchalantly stated that the airline would put you on to the next flight. Mind you we were practically detained without food or water with my infant child. After she made sure we missed out flight she escorted us back to the Airline customer service desk to inquire about our luggage. On a radio I could hear the baggage handler stating that he got the request, but was not sure if he put it on the conveyor belt. And now he just did. And we were told right away that there was no other flights that day and has to spend the night. This is where I completely lost it as the agent blamed the US customs for not bringing us back there earlier on. To me the airline in their lax and reckless attitude put us in this situation in the first place. So, I unloaded on the agent for the airline being irresponsible. The next morning we had to go through the same process as the passport scan still puts that dreaded 'X' on the printout. Another 15 to 20 minutes later we finally cleared by the US customs officials. The strange thing is that Air Canada flight to Chicago was also delayed by some weather incident and missed our connection flight to Minneapolis. Needless to say we got home after 48 hours of ordeal from our starting point in Africa. This is the last time I will ever board an Air Canada flights. I will tell this story again and again to anyone who can listen. From the airline policy of not providing a safety belt to an infant or a bassinet all the way down to their baggage handlers have a toxic and terrible mix of carelessness and downright meanness. I'm completely over it regarding Canada nice BS!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
14548,Quiet and easy flight,The flight and service were good. I had not flown in Avianca for sometime and I believe they pricing has gone down a little but service has not. there was good in flight entertainment with no additional cost and there was a good selection of movies and music to choose from.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
14549,They have safed my wedding!,"Great service and great, friendly employees! I have my wedding in Mexico and they have finally safed it. My bookingsplatform Kilroy informed me about the cancelled flight Paris>Cancun. Then I called Air Canada immediately and a friendly representative called Chantal was very helpful to find a solution. Today I called them again as the solution was still on hold and they arranged the Frankfurt>Cancun flight without any delays or unnecessary flights they could remove. Thank you very much and looking forward to fly with you again guys! a happy customer",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
14550,Thank you!,Weather created significant issues for flights departing YEG through Calgary and on to Phoenix. Unfortunately we sat on the tarmac for close to 90 minutes with nothing anyone could do. The flight attendants were wonderful though and tried to keep us informed. Upon arrival to Calgary Air Canada staff were able to direct everyone and get through Customs on to the waiting aircraft. Everyone made it on board and the excellent service continued. Thanks Air Canada!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14551,00000000000000000,I’m not happy of the service of this united airlines policy saying in their website 100% coverage if you cancel your flight . But is is not true ! I purchased trip protection and I cancel my flight two days after I booked flight . I cancel for a reason and they don’t even help me and saying non refunded. Please be aware their policy is terrible airlines . Is like a scam advertised. I’m very disappointed and I’m even I cried .,United,trip_advisor,['Responsiveness']
14552,"Long flight , made comfortable by EK","Long flight made a lot comfortable by the good seating layout and leg space. Also the A 380 is a superb aircraft , almost like a ship",Emirates,trip_advisor,['Tangibles']
14553,Horrible in Colombia,"AVIANCA has a horrible track record in Colombia. Last year they won their battle with striking airline pilots, cutting many flights and raising prices, all while they made a profit despite the strike. The flight experience itself is not that bad, but flights are very often late and sometimes canceled. Their call center is horrible. If you're not fluent in Spanish, all I can say is good luck. To make a change in your reservation or do just about anything requires a huge time commitment on the phone. Their web site is a disaster. Unfortunately, they have somewhat of a monopoly in Colombia and there are not many other providers. The Colombian government needs to get serious about antitrust and make them compete, which at the current level of service would put them out of business.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14554,"Diminishing customer service; more delays, and rescheduled flights","Four of my three recent flights were rescheduled by Southwest close to the departure dates causing me to loose business days. They have been impossible to reach on the phone. My recent outbound and return flights were delayed over an hour each, (not weather related) The attitude is take what flight we out you on or we will refund your money. When a flight is booked 6 months ahead, there are not good options at the last minute to book another airline at a favorable price. No longer my ""go to"" airline",SouthWest,trip_advisor,['Responsiveness']
14555,Emirates Premium Economy.,"This is a great way to travel, and quite reminiscent of Business Class 20 years ago. Very comfotable and smart leather seats, good food and drink, and excellent service. This is top end Premium Economy. If you get offered the Emirates Lounge at Heathrow, probably worth the cost. You then get on the plane feeling well fed and watered and very relaxed.",Emirates,trip_advisor,['Tangibles']
14556,i really suggest this airline,go southwest airlines! i was traveling to pdx airport in Portland and they just totally blew my mind by what they did to get us comfortable! they even gave us Oreos as a snack. best low-cost carrier EVER!!!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14557,Zero regard for public health,"The complete lack of mask enforcement on this flight was sickening. Messages about their commitment to public health were emailed to me, posted on their website, and read over the PA system in flight but not once did a staff member tell the 20+ massless people to cover both their nose and mouth with their mask. I’m sick to my stomach by the thought that I have no choice but to get back on their aircraft to fly home in a few days and without a doubt put myself at risk of literal death because none of their employees feel it necessary to enforce a federal mask mandate. I have never felt so unsafe since the start of the pandemic and I will never book with this company again if a drastic change isn’t made. There isn’t enough vaccines on the planet to make a flight on frontier worry free.",FrontierAirlines,trip_advisor,['Assurance']
14558,CONNFlight cancelation,The flight from LAS to SMF with very short canx notice. No same day flight available. Not worth for $,SpiritAir,trip_advisor,['Responsiveness']
14559,cheap flights no extras,this is a carrier who deffinetly beleives in profits over customers.The flights are low in cost but you will be jammed into seats set so close that if an emergency happened you would probably not get out. I have to think that the airline guesses everyone seated weighs 120 lbs. I have flown with them 2 times and both were the same cramped. Price is not everything.If its all you can do to go then go knowing chances are it will be somewhat uncomfortable and you will pay for any extras including checked luggage.,FrontierAirlines,trip_advisor,['Tangibles']
14560,They suck,"They showed tickets that weren't available. So I bought the next cheapest ticket. Added a bag to go under the plane. Then I had to pay for seating to make sure that my 3 yr old grandson sat next to his mom. Then the flight was canceled due to air traffic control. They had to get a motel. So I sent my daughter some money so they can eat. But she had to pay for the baggage under the plane, that I already paid for. And so because they changed her flight, me paying for the seating didn't apply anymore. The only reason he got to sit next to his mom, was because a lady gave up her seat. I will never go through United airlines ever again. I gave a 1 rating because I couldn't give a 0. United airlines suck.",United,trip_advisor,"['Reliability', 'Responsiveness']"
14561,My first Allegiant flight,"I've been wanting to fly out of Pease for some time; the convenience factor is off the charts! Excellent piloting (avoiding turbulence and slow descent so as not to cause clogged ears/sinus), great pleasant crew, nice new thin seats provide ample leg room and do NOT recline (YES!). The only slight negative was the very slow TSA service at Pease; very thorough, but S.L.O.W. I hope Allegiant expands service in therms of frequency and destinations (Palm Beach!). Overall a great experience.",Allegiant,trip_advisor,['Assurance']
14562,First time to Europe,All flights were on time and smooth riding. We had Delta Comfort seats and the leg room was so nice to have for such a long flight. My complaints are that we were the first row in Delta comfort and did n not have an overhead bin for our bags nor did we have room underneath a set since there was no seat in front of us. Also my TV screen would not stay up and when it would fall it would hurt. I told the flight attendant about it and they gave me a answer they thought I'd like but did noting to solve the problem.,Delta,trip_advisor,['Responsiveness']
14563,Book with a different airline!,The absolute worst airline I have ever felt with. I will never ever book a flight with frontier again.,FrontierAirlines,trip_advisor,['Responsiveness']
14564,This Airline is great !!!!!,"I really really love this airline. On time, great service, airplane in excellent conditions, great price",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14565,Spirit goes above and beyond,First time flying Spirit and boy was I surprised! Friends told me not to fly with Spirit and they could not be more wrong! Best flight attendants in the business as far as I’m concerned. Fantastic and passionate are the two words that come to mind. Fly Spirit and save money and land with a smile.,SpiritAir,trip_advisor,['Responsiveness']
14566,Worsy experience flying ever,"I've been flying for 45 years business and pleasure. This is the worst airline I have ever used. Yes. Their rates are low at the onstart , but $90 for checked bags and $90 for carryon. By the time you add that in the fare is more than major airlines. Planes pack people in like sardines. If you want seat selection you pay extra. They wanted to charge me $100 more to have seat with more leg room. Huh??? Flight attendants have no grace. $8.00 fir a bottle of wzter. Not even a bag of nuts or pretzels for free. Pay for everything. I'll never use this company again!",SpiritAir,trip_advisor,['Responsiveness']
14567,Bad Customer Service,"Well, I reached the customer service just to pre book my meal and just to reach the CSR took me 2 hours with multiple times call getting disconnected and being on call que.Finally reaching the Rep-Shivin/Shibin just said him we would want to avail Meal Service and he said The pre-bookings are cancelled and i just told him that this is an International and Long Flight however he interrupted and said please wait let me talk and complete, which was a rude tone and once he was done he said Now talk!!!! Again a bad tone. If i had to rate his tone and the call would rate 0. They need be trained on being patient, listen to Customers and answer in a well toned manner and not be frustrated while answering.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14568,Great airline,Great airline. Cheap tickets. Friendly staff. They use small airports so it's really easy. I've flown 4 times with them. Love it,Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
14569,Great service,Good service. It was supposed to be a 6 hour flight but the pilot managed to land the plan 1 hour before. Which I could appreciate. Great inflight snack selections .,JetBlue,trip_advisor,['Responsiveness']
14570,Easy process. Specially through the gates,"It was a great experience for me to fly Spirit Airlines. Most all, this airline has the best deals ever.",SpiritAir,trip_advisor,['Responsiveness']
14571,Never travel with this Company ! Dont worth what you save ! They cancel the flight all the time!,Never travel with this company again! They cancel the flight and let you with nothing ! They create all the problems for not refunding you.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14572,Food and Service,The food was excellent. They even emailed me a menu in advance so that I could select my meals before I boarded. The service was excellent also. The movies were a little old. It was great to be able to lie down flat when I wanted to sleep. .,Delta,trip_advisor,"['Tangibles', 'Assurance']"
14573,N8681M The 3rd Generation Triple Crown,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
14574,High Tech entertainment,"Trip to PV audio jack was broken, return flight USB jack was broken. Disappointing, but when reported AC did offer a future travel discount.",AirCanada,trip_advisor,['Tangibles']
14575,Cabin crews were very helpful and always ready to assist.,Positive * Very responsive cabin crew * Good luggage handling - i was able to get my luggage relatively fast Negative * The flight from Manila to Dubai was delayed by 1 hour. * The selection of movies in the ICE is not very exciting.,Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
14576,JETBLUE AIRLINES,We have traveled by Jet Blue on many occasions. Service is something no one should complain about. Time wise the plane was close to on time as far as take off and landing.,JetBlue,trip_advisor,['Assurance']
14577,Sunshine state ,Aircraft Boeing 737 Ground staff friendly efficient and friendly Air crew and onboard friendly and helpful Food good Entertainment good Great way to arrive to your holiday,SouthWest,trip_advisor,['Responsiveness']
14578,helpful attendants,"everyone was kind and helpful, especially my attendant on my flight home; she was wonderful and attentive to my needs",SpiritAir,trip_advisor,['Empathy']
14579,Melbourne to Dubai,"This flight left on time from Melbourne airport, it was a 5 A.M departure which meant we needed to be at the airport at 2 A.M even though we had checked in online as it was a very full flight. There was plenty of room for all onboard luggage in the over head lockers. The food was very good, we had eggs, juice, fruit, yoghurt and tea/coffee for breakfast. Lunch was a warm chicken or lamb meal and we had an empanada style snack with either lamb or vegetables in it. Alcohol was fee, the toilets were always clean when we used them, they have a very large entertainment selection on their system and the gates for connecting flights were shown on the screen upon landing. The only negative was the seats were quite hard and on a long flight it makes it extremely uncomfortable, especially on an overnight flight like we had when you need to try to sleep.",Emirates,trip_advisor,['Tangibles']
14580,Giving them a break,"If you have read any of my past reviews on Air Canada you will notice a reeacurring theme. I give them a very rough time as they usually deserve it. But I am very fair so when credit is due I give it. Credit is due for this flight. Round trip from Charlottetown to Ottawa and the AC staff were pleasant and professional the entire time. The flights were on time, luggage retrieval was fast and even the pilot I spoke to was jovial. Is there a new dawn on the horizon for Air Canada? Probably not but we can be hopeful.",AirCanada,trip_advisor,['NA']
14581,Fight to Houston,"Flew into Houston on AC, Typically I fly united to the US, as most of my destinations are served with unitied. Took a chance on Air Canada this time. It was OK, Flight was delayed leaving Calgary due to weather in the inbound plane's route. Nothing was terrialy wrong witht he flight other than the service was not the same as I have experienced on other carriers or on other routes with AC. Pick it up a little AC",AirCanada,trip_advisor,['Reliability']
14582,Voo tranquilo. Serviço de bordo razoável.,Voo tranquilo. Porém houve atraso para embarcar. Serviço de bordo mediano. E pequenos defeitos nos assentos.,Avianca,trip_advisor,['Responsiveness']
14583,ABSOLUTELY THE WORST AIRLINE!!!,"3 of us girls booked with Frontier. Between the 3 of us we were charged over $700 in baggage fees!!!!!!! $700!!!!! The website says $30-45. That is NOT accurate!!! They charged us $70 per bag, one of mine was 45lbs so they charged me an additional $50. There is no free anything on the flight. No complimentary soda, or pretzels. The app wouldn’t work correctly on our flight back from Vegas so I went to the counter for assistance. I was told it would be $25 per person for them to help us get our boarding passes!!! Our flight was delayed coming home, which happens when you fly. It was the baggage fees that got me, and the poor customer service. Our bags cost more than our actual tickets and they charge for carry ins as well. I had to argued to bring my purse on, they wanted to charge me for it as a carry on. It was a tote style purse. Not even that big!! They were so rude and anytime I asked for any type of help I was told there is a fee!!!! Never again, we learned our lesson. It would have been cheaper to fly a normal airline!! DO NOT FLY WITH THEM!!!!!!!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
14584,Quick and expensive,"The company is expensive comparing with other companies, but you can bring Luggage. Check is possible and easy online. Assistance for those who need it. Chair selection free. The entertainment also on domestic flights. You don't get anything to eat.. . Not even a peanut. To drink a choice of coffee, water and a poor packet of juice. The touchscreens were really dirty. At landing they didn't check the seat belts and positions of the seats. They preferred to collect the rubbish...",Avianca,trip_advisor,['Tangibles']
14585,Excellent Cabin Service,"I just flew Emirates for the first time. They were very efficient in scheduling. The plane, an A380-800 was very clean. Blankets, headsets and pillows were provided. The infotainment was terrific. A great selection of movies. Food service was also great. Airline food is generally terrible. I was surprised at the quality of Emirates food service. The food actually tasted pretty good and there was a selection of entrees. Overall, I highly recommend Emirates Air.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14586,You Get What You Pay For and Sometimes LESS,"You get what you pay for and sometimes less! Seats narrow with many rows so leg room is tight, hard and do not tilt. Tray table is too small for a normal size lap top and you can barely type since you have to lean it against yourself to fit it in. Bring a small devise and be sure not to sit next to a competitor while typing up anything business. But hey, you’re flying for 100 bucks, what you can expect. This is not an airline to fly more than 2 hours unless you’re a petite person below average height. Unfortunately for me i sat beside a person who was not petite and well above average both ways! He required at least a 1/3 of my seat in all directions. He was however a super nice guy with an interesting job and I enjoyed the conversation. Yes I paid for the whole seat but only got to use 2/3 hence my review title! It was all good! What wasn't good was the return from FLL more specifically the ticketing agents. Even though you're checked in you still have to ""weigh in"" your luggage which requires you to stand in the ticketing line. No curbside baggage check for this airline. Here is what happened from one perspective, Mine!. The rule is the ticketing opens what I think I heard was an hour before flight time. Cruise industry utilizes FLL and Saturday the cruise lines are herding cruisers in and out. EVERY airline was moving passengers through but Allegiant, the line was building by the minute and drew the attention of the airport authority when people started blocking the walk area which was a fairly large area. The man in charge headed out back to get the agents, he disappears into the door behind the counter and quickly re-emerged shaking his head in disgust. That is where I heard the hour before comment. This could have been in error but given the time of the next scheduled flight it seemed to be accurate.. I quick math equation with number of persons in line times a reasonable amount of time per person with the addition of TSA wait time against the listed gate times revealed the “you ain’t gonna make it” scenario. Bottom line is the agents get paid for a particular job description which obviously doesn’t include situational management! When they did appear, they looked very young and moving around like it was their first day on the job. There was a lot going on, to much to mention. After listening to complaints one agent did have the where with all to rearrange the line by flight time. They removed everyone out of a two hour window out of line, which caused some grumblings and then two more agents immerged from the back. Most of the time this time policy isn’t an issue, from what I see is that Allegiant runs service out of the smaller low traffic airports. In Charlotte NC market they are the only commercial airline flying out so nothing is an issue, but when you add in airports where the major carriers are present, the policy is an issue as was evident. Maybe Mr. Gallagher could use a little of his son Spencer’s NASCAR race budget and expand his time policy, up his managerial training, and these issues could be avoided!",Allegiant,trip_advisor,['Tangibles']
14587,Damaged Luggage,"DO NOT recommend spirit! You get what you pay for: PSA: If your luggage is mishandled with Spirit Airlines DO NOT LEAVE the airport without it being reported directly then and there no matter what you are told! We flew home Friday 10/20/23 and upon landing and retrieving our stroller we found it completely busted up. I went, as advised, to report the incident and show what had happened. I went to Baggage Claim where they had no one there to assist customers. I was then directed to go back upstairs to check in. Upon doing this I was told that they attendant that handles this is actually working on the end and to wait for her. I explained to the worker what happened and showed her what happened. She disappeared with my photo ID and ticket. I waited 5-10 minutes and upon her return was given a QR code and told they do not handle damaged luggage at the airport and it needs to be submitted online. She also stated that if we did not have a receipt for the stroller that they would not be able to provide a refund and was told nothing else. We came home, unpacked, searched for receipts that I don't have and finally filed said claim. That claim was denied right away because it was not filed within the 4 hour time frame. I have been going round and round with spirit, who now says that they can't do anything over the phone and that I need to go back to the airport to file a claim with them. ""You mean the same claim that I tried to file right then and there that I was told could not be completed at the airport?!"" Dead silence from the woman on the other end. So now, do I drop it, which is what they set uou up for so they are not responsible or do I go to the airport to pursue this further?! I know you get what you pay for, which fine, they broke my stroller, but then do the appropriate and the right thing and fix the situation. Do not give me the run around.",SpiritAir,trip_advisor,['Responsiveness']
14588,Bussiness,Verry nice crew they made it fun berry attentive would fly here again would recommend spacing people apart,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14589,Pleasant Flight with Large Economy Seats,"We generally prefer to fly Air Canada due to their abundance of scheduled flights and their somewhat wider and more comfortable seats. For this reason, we have largely abandoned flying with West Jet.",AirCanada,trip_advisor,['Tangibles']
14590,UA 989 5:20 PM 1 Jun 2023 Chaotic boarding and flight,"I have been flying around the world for many years and with many different Airline Companies, but have to say that United is the worst that I have experienced, the Boarding Process can only be expressed as Chaotic, and that continued on the actual flight, first of all the plane was very COLD for the first 3-4 hours, and not enough blankets on board, the serving of drinks and food was chaotic and the food cold, if you can call it food, and then a gum chewing head flight attendant (woman), did not make the picture better, appearance is all…., The seats are OK, but almost no recline, which is a big Minus on a 8 hour flight. My overall experience on a scale 1 to 10, a BIG 1, I will never fly United again, and I will never recommend it to anyone",United,trip_advisor,['Assurance']
14591,A united flight is going to be my last option AFTER trying to avoid travelling. HORRENDOUS!,"I travelled from Seattle to Delhi on business class. Flight was routed through Chicago. The united flight attendants are not just some of the worst flight attendants, they are perhaps generally bad people. And its not one or two, its all of them. Here are some excerpts from the flight: 1. They wouldn't take my jacket to the closet. When asked, rude face and expression. I probably should have apologized for asking for business class service while traveling business class 2. They don't work. If I have an empty cup on my seat, it will remain on my seat until the end of time. They will sit in their attendant seats and chat away to glory for their 8 hour shift. and LOUDLY! But they wont work. 3. God forbid if you ask for something. I asked for a drink. First, they brought me completely different from what I asked for. I asked for one drink and they brought me 2 so they wouldn't have to come again. When I took the drink back to them, they took it and I kid you not, ""slammed"" 3 drinks in my hand. Perhaps frustrated that someone was asking them to do their job. 4. Wake me up while sleeping. Usually airlines will ask you whether you want to be woken up or not if you are sleeping and they would make sure you have a comfortable experience. United does it a little differently. They don't ask you. They just wake you. Even if its for an extremely small thing and not even a meal 4. I tried to attribute all of this to racism. And thought that they just want to treat Indian people differently. But I was completely wrong. My american colleagues were in the subsequent flights. and they had similar or worse experiences. That's 3 business passengers that United just turned off from flying them again.",United,trip_advisor,['Assurance']
14592,On Time and comfortable,Delta Airlines is my airline of choice internationally and domestically. They have very good customer service; flight attendants are respectful and helpful.,Delta,trip_advisor,['Assurance']
14593,Rough flight to Vegas,We were one of many I understand who flew on Nov.21 to Vegas on many flights and had an absolutely scary flight. I am a pretty seasoned flyer and that flight was like a rollercoaster for most of the 4 hour leg of travel. I was trying to watch a movie to get my mind off it and I was being trouble around in my seat so much that it was hard to ignore. We DID land ok but it leaves a lasting memory. Maybe I will rent a car and drive next time!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14594,Avianca it's getting worst and worst,This airline always is late for their flights. They don't care so much for the passengers and not sure why they keep a big crew for a A321 when the only serve one cup of coffee or horrible sweet juice??,Avianca,trip_advisor,['Assurance']
14595,Good vacation using Allegiant Air,"Great price, on time, good service all with excellent pricing. We have used them from Lexington, Ky also.",Allegiant,trip_advisor,['Tangibles']
14596,"Changed aircraft. Delay, delay. Missed connection, changed flight.  Delay., delay, delay, Changed flight, delay.","Forget this airline. Run by incompetent imbeciles. Absolute joke. My departing aircraft was changed the night before. No big deal, no change to schedule but a sign that they are out of their depth, lacking craft, lacking personnel, and/or lacking any level of competency. Morning of, I wake up to an email at 0700 informing me of a 2 hour delay, which would lead to a missed connection. Connection leg was not rebooked automatically so I had to call (wait for 1 hour on hold) just to e Ensure I'd make it to my destination. New final arrival 0030 the next day. Flights were uneventful but terrible nonetheless. Head rest screen didnt work. Reading lights didn't work. Second flight - late at night were rest would have been welcomed - lights in cabin stayed on the whole time (which I believe is against regulations). After a week, I check in hours early for my return and immediately I'm told there will be a delay. An hour later, waiting in the airport, another delay. Followed by TWO MORE DELAYS in quick succession. At this point, my original flight is now leaving 2 hours later than the last scheduled flight of the day so I change my flight. The gate agent was very nice and helpful and told me she saw that the plane was boarded, pushing back from its departure gate, and on the way. I have no reason to believe she was lying. An hour later, another delay. As I sit at a crowded bar in Winnipeg, I can hear myltiple grouos, and several individuals, all lamenting about delays and canceled flights. All booked with AC. Many with different destinations. This is not a singular incident. This is a systemic failure due to an absolute lack of ability. Fire them all. Dissolve the airline. Honestly, put them in jail, because to pretend to know what your doing, just to stroke your own ego, to the detriment of so many people...that should be a crime. The grounds crew are wonderful but the people running the show are worthless and couldn't coordinate a Zoom call, let alone air traffic. Similar to canadian leadership as a whole, Air Canada don't have the resources, they don't have the experience or ability and they refuse to invest or learn, and instead choose to overlook and play Monty at the despair of the those that depend on them. Then, they have the audacity to stand in front of a camera and claim they are making progress. Screw Air Canada. They are incompetent crooks who shouldn't be left in charge of a automated car wash.",AirCanada,trip_advisor,['Responsiveness']
14597,Jetblue it's not the same,Now you have to pay for your baggage. Most TV are damaged. Nothing like the way they began business. Flight attendants are nice.,JetBlue,trip_advisor,['Tangibles']
14598,Entertaining Employees!!,I took advantage of the introductory fare at $29.00 and wasn't disappointed at all with them for I heard that they make you laugh...,SouthWest,trip_advisor,['Responsiveness']
14599,Just the Check in process is terrible,"So, I’ve found that Delta’s website is the least user friendly of all. It’s unfortunate I had to use different airlines on a round trip do to availability. You would think I could just easily purchase a a checked bag like every other airline..... not so. You can estimate bag cost, find out what you can pack in a checked bag..... but you’re not purchasing a one way checked bag. Tells mr call customer service , as of this moment I’m on hold for 2:44 yup coming up on three hours when the recording said one hour wait times should be expected. Guess they will get me for the $10 uncharged at the airport, probably what they wanted anyway.",Delta,trip_advisor,['Responsiveness']
14600,Selective entrance on the plane,"I was waiting to board on Main 1, when the delta representative said that anyone who would check a bag could board before main 1. That was over 20 people that boarded before me and left no room for my bag. First time I have seen this. Delta this is wrong, I had already paid to have my bag checked!!! Now you let those that didn’t pay board before me. Wrong, wrong, wrong. I will choose another airline",Delta,trip_advisor,['Responsiveness']
14601,Delayed Flights,They constantly delay their flights. This time the pilot wasn’t even in the airport and they delayed this flight at least 5 times. Unprofessional. The ticket cost $600 for a flight that was only an hour. Do not recommend.,SouthWest,trip_advisor,['Responsiveness']
14602,The best customer service I have received in DECADES,"needing to return home due to an emergency and having to find a flight of ORD the day before Thanksgiving is sure way to an ulcer! But the agent at the counter Shad Bryant and the gate agent, Alisa Williams were better than wonderful ...",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14603,Not worth the discount,Changed the gate sent put an email flight was delayed but then it left on time without notice abandoning several of us in Denver. Refused any sort of recompense. Pay the extra few bucks and fly with someone else. We all were forced to buy last minute (expensive) tickets with other airlines because we were abandoned by frontier.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14604,For Ryan,"Thank you Ryan at the check in you made our flight better, he is very friendly and helpful we loved your service",JetBlue,trip_advisor,['Assurance']
14605,Incompetent and Zero Customer Service Spirit Airlines,"I bought two flight tickets for my elderly relatives to fly from John Wayne airport Orange county to Seattle. I didn't realize that it's at least 60 miles away from where they're at so I contacted Spirit airlines to cancel the flight. First I tried to communicate with their chat line. I was in hold for 4 hours! The longest time I've been on hold. Then I tried to call their hotline number. Again I was on hold for another hour. When I finally talked to a person, she said it had been more than 24 hours passed therefore I couldn't get a refund for the tickets, however they can give me airlines credit. Of course they waited for 24 hours to pass before they actually picked up the phone. Anyway, I decided to keep their flights as it was. My cousin booked a hotel nearby the airport since their scheduled flight is at 6:45 a.m. on January 3, 2023 (Tuesday). She also paid for their seats, carry-on luggage, and insurance. They nickle-dime you for everything. At around 7:45 p.m. on Monday night, I got an email notification saying that their flight is cancelled without any explanation. So I called Spirit airlines to find out what happened. Again I was on hold for at least an hour. The person who took my call could not explain the reason why they cancelled the flight. She said I can get a refund from the initial tickets that I bought but not the extras we paid for, like seats, carry-on luggage, and insurance. They will give us airlines credit for the extras we paid for. But I have no intentions to ever do business with Spirit airlines. Their customer service is very poor. If you think you're getting a deal by purchasing a cheap flight ticket with Spirit airlines, you're not! They will charge you extras for everything. In the end, you might as well purchase a ticket from a reputable company who actually cares.",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
14606,Terrible customer service!!!!! Do not fly Allegiant!,"On July 25th, my daughter flew from NC to Florida with Allegiant. Her ticket had been purchased online and included 1 checked bag and a window seat. When she arrived at the airport to leave for Florida, she was told she couldn’t check her bag because it was too small and was forced to throw away all of her shampoos, perfumes, and lotions. To add insult to injury, when it came time to board, she was told her bag would need to be checked because it wouldn’t fit in the overhead compartment. After she was forced to throw all of her stuff away! But wait, it gets worse. When she arrived at the airport in FL to fly back to NC, she boarded the plane to find a woman with a child in her pre-purchased window seat. The flight attendant’s solution to this was to move my daughter to a different seat- WITHOUT a window! Don’t fly Allegiant Air. Allegiant’s customer service is nonexistent. Any other mode of transportation would have been better at this point.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14607,Refunded,"The worse airline , customer service the worse rude ! Called them for my refund and the lady on the phone was rude ! They said it was refund and the money Still not on my account ! Been 7 days",AirCanada,trip_advisor,['Responsiveness']
14608,Worst experience ever!!!,"Our flight got delayed in Buenos Aires so we missed the connecting flight (that actually can happen)BUT no one assisted us during the process, as soon as we got in Bogota( the on flight service was awful!!!)we run to the gate where our connecting flight was supposed to be... not only the buenos aires crew didn’t tell us that the flight was departed but also all the screens in Bogota were showing the flight on time(boarding)... when we got to the gate no one was there, no one from Avianca helped!!!! They put us in a Hotel( part of the Avianca holding, same owner), the hotel was crowded(They know in advance that their flights are not gonna make it on time...). The hotel personnel was VERY unprofessional, the whole experience was a mess. We will never flight Avianca again",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
14609,Nothing Special,"The flight was on-time and the flight was uneventful. Nothing terrible, nothing great, nothing to write home about good or bad.",United,trip_advisor,['NA']
14610,Hard time leaving Toronto,"Our flight boarded as planned, on time. When they went to push the plane away from the ramp it would not go. There had been a bit of snow and freezing overnight and the plane was frozen to the ground a bit and the pushing tractor had no traction to get the plane moving. We sat at the ramp for over three quarters of an hour before a larger tractor came to push the plane back. Then there was the deicing that had to take place and again another half hour waiting for that to happen and 15 to 20 minutes to deice the plane. I was getting nervous at this point because I had a connecting flight to catch in Houston and the window was closing quickly. We mad it to Houston just in time for me to run to the next gate and get to the plane just before the doors closed. I do not recall any apologies for the delays while in the plane or when we landed. I know the ground crew was the one responsible for the plane getting stuck at the ramp but United should have been keeping the passengers informed and at least be holding the connecting flights for this plane.",United,trip_advisor,['Responsiveness']
14611,Great food,A relaxing flight with good service and excellent food. Good range of movies albeit not really many that I would class as iconic movies.,Emirates,trip_advisor,['Responsiveness']
14612,On time,We had a non stop flight to Hawaii which took about 9 hours but was comfortable . They provided blankets because it did get cold for awhile. You had to buy food if you didn't bring your own. They provided snacks and drinks.,United,trip_advisor,['Tangibles']
14613,Easiest Flight,This was the easiest flight I have ever taken. I was in the middle of the middle row and was surprisingly still very comfortable. The was a wide range of in flight entertainment and we were never bored. The dinner and breakfast meals were delicious. The pillow and blanket provided were very clean and comfortable.,Delta,trip_advisor,['Tangibles']
14614,Repeated train wrecks ,"Everytime I fly with them there is always something that goes wrong, half of the time they flight is delayed.",JetBlue,trip_advisor,['Responsiveness']
14615,Disappointing in all aspects,Delays due to maintenance. Makes you worried that they wait until it breaks on the tarmack before they do any maintenance? Air Canada has never been able to ween itself from decades of government subsidy and next to monopolistic practices. Canada need to be stripped of all regulations that limit or hinder competition in the airline industry.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
14616,Comfort for a price,Flight is good crew is good but expensive ticket compared to other airlines . The only point that can be better,Emirates,trip_advisor,['NA']
14617,One portion was terrible and the other portion was exceptionally good,"My wife and I made a holiday trip to India in Dec 2019/Jan 2020. We paid a lot to fly business class all the way because of our age (in our 80s) and the long distances involved from Mexico City to Delhi, with a stop-over and flight change in Toronto. When we checked in at the priority Air Canada counter in Mexico City, the agent gave us our boarding passes and told us that we could use the United Airways lounge. After clearing security, when we got to the United lounge the receptionist pointed out that our boarding passes were for coach class and not Business Class and therefore we could not enter the lounge. (Yes, I should have checked the boarding passes earlier). What a hassle it was to return through security to the AC counter, where the agent simply said that the aircraft had been changed and there was no business class on that aircraft. Terrible service!! At Toronto Pearson Airport, we had exceptional service. On checking in the agent suggested that we try their recently opened Signature Suite lounge. Absolutely fantastic food, wine and service. Also, amazing service throughout the 12 hour flight to Delhi. Our return flight from Delhi to Toronto was also excellent. However, when we went to the Signature Suite, looking forward to breakfast after our stop-over, we were directed to the ""normal"" Maple Leaf lounge. (Some nonsense about the ""gourmet"" lounge being only for passengers flying East and not the other way). The breakfast in the Maple Lounge was very poor. Congealed scrambled eggs and insufficient choice of items.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
14618,A gradual decline,"I think sometimes we remain loyal to an airline out of sentiment, loyal to the idea of something, rather than the reality as it evolves. I used to exclusively use Emirates to fly internationally, but after these past 12 months of flying with them (6 long haul flights in total), I'm definitely going to start using other airlines. I'm sure they won't notice a difference, they've amassed a big enough customer base at this point. But like any unspoken 'contract' we get into, there's a need to review every so often to see if it's still worthwhile. The service on flights is far too variable, and the value and quality of what's offered has also declined significantly from previous. It's as if they're trying to get away with just the bare minimum requirements of an airline service. Excited to be exploring other options out there. Hope things get better with Emirates",Emirates,trip_advisor,['Assurance']
14619,Any way to convert future travel credit or extend expiry,"I have future travel credit. Is it possible to convert it to AC wallet or extend expiry, maybe by making a refundable booking",AirCanada,reddit,['Responsiveness']
14620,Excellent service from super friendly crew,Superior service from an accommodating crew....smooth flight. Our business class flight attendant loved her work.,AirCanada,trip_advisor,['Assurance']
14621,Family visit,Not the most pleasant of journeys. Find Emerates staff really quite rude. Unhelpful when it comes to assistance. Having always booked this service at gatwick the help is great. A different story the other end. Have not turned up twice now leaving me high and dry and having to complain. If anybody knows Emerates they know the customer service is pretty dier !!!!,Emirates,trip_advisor,['Assurance']
14622,Never again,"i was coming from Queretaro-houston transbordin houston-atlanta on gate b80 No one advised us that they changed the gate the flight leave us, the customer service was re-bocking the flight next day al 10 am and telling me to pass the night at the airport in Houston, at the end they send us to Birmingham Alabama, now I have to send someone to pick me up in Alabama, go to Atlanta to get my baggage. Never again with this company United!!!",United,trip_advisor,['Responsiveness']
14623,DONT FLY SPIRIT!!!,"I wish I didn't have to give them one star to post this because they don't deserve it. First, we where stuck in line to check in behind a person unpacking their bag to get it below the 40lb weight limit. Then when it was finally our turn we where told that we couldn't check our bag because we where 2 minutes late. The attendant was rude and said there is nothing that could be done and we would have to book another flight and loose our money for these tickets. I persisted that there most be something that could be done. Lucky for us there was a family of 6 people who got their behind us, which I think pressured the supervisor into letting us on. This really upset our attended as she muttered ""this s**t right here"" with an attitude. Happy to be on our way we didn't think anything else of it until we reached our destination, which was a straight flight. While unpacking our suitcase we immediately realized our granddaughters birthday card that was right on top was missing along with $50 bill that was inside. We then looked for our daughters congratulation for the new baby card with a $100 bill inside, which was in my wife's purse in the suitcase and it was also missing. We immediately tried to report this to Spirit, which was very difficult to talk with a person and when we did they said to make a police report and that was it. I decided I would pursue it when we got home so as not to let it ruin our vacation. Now I'm back and finding it near impossible to talk with someone at Spirit or find a place to report it. It seems that Spirit is not concerned that they have thieves working for them. It's been very frustrating! My wife and I both feel violated by this event. It's more than the money its the total invasion of our privacy and Spirit's lake of concern or wiliness to even discus It. PS, when we got home our bag was damaged, front pocket ripped and now we need to purchase a new suitcase!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14624,Newark was the only issue,"This was a family trip, six adults and three children. United did a good job. Newark is really not set up well. We had a little trouble finding the correct check in and the line for security was huge. Newark has clearly spent a lot of money on the terminal but we didn’t find the food system very convenient.",United,trip_advisor,['NA']
14625,Delta is better than United,"I am a long-time United Frequent Flyer, but Delta is definitely better than United. In Comfort+ (Delta's name for Premier Economy) alcoholic beverages are free, they come by with snacks at least twice on a 3 hour flight, the seats are very comfortable, and the entertainment system has a large number of choices.",Delta,trip_advisor,['Assurance']
14626,Great price,"Great flight on time and arrived 10 minutes early Got thru customs fast,also got luggage fast,and nice warm weather",SouthWest,trip_advisor,['Reliability']
14627,It is so pleasant flying with this company!!!!,JetBlue always takes the extra step in providing an excellent experience to its customers. Each and every time they surprise me with even aircraft very comfortable and good amenities.,JetBlue,trip_advisor,['NA']
14628,iNTERNACIONAL,"Voo muito bom, tripulação atenciosa e carismatica, pena que a Avianca brasileira faliu pois os voos são melhores que da Gol....",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14629,Always blame the weather,"Allegiant, I was one of many on a flight from Sanford to Concord yesterday. We had multiple difficulties with our flight and unfortunately, the staff at the desk nor the customer service number I was given were able to assist any of us - stating that the things I spoke of were not in their system and that everything was out of their hands. Here’s a timeline of our travel: When we arrived, check in was easy and simple. We arrived at the gate and were told that our seats had been changed and they were unable to scan tickets. They said we would receive a voucher for our seats and we were understanding of that. Our flight was to take off at 12:53, we were delayed for 30 minutes with no explanation. We boarded this plane and waited for 30 more minutes before we were told there were mechanical issues and we would need to board another plane. We finally take off at 3:10, already supposed to have landed in Concord and I’ve had to call my boarders to ask them to keep my dog an additional night. On this flight, the Pilot attempted two landings with very abrupt pulls back into the air while trying to land the plane. Meanwhile, our family members are in Concord, some see that our plane has landed on your system and some see that we are being rerouted back to Sanford. They see other planes landing, but not ours. They were terrified, as were we. This is where I suggest your Pilot has further training on landings. After being taken back into intense turbulence, we were told that we were being rerouted back to Sanford. There are 4 Allegiant airports within driving range of Concord - not sure why these were not considered. The Pilot then says we need to stop in Savannah for fuel. They say it may be awhile and the passengers are free to roam in the hallway. Unsure why it took so long for fuel, but during this time there was a mishap with the door of the plane and we were told maintenance would need to come. They say a passenger did this, why were passengers left unattended by such a vital piece of the plane? 30 minutes later, they said again maintenance was just called. 30 minutes later, we were told we needed to exit the plane so they could pressurize the cabin. We exit the plane, most of us including older adults and children have not eaten all day (thankfully, one of your flight attendants recognized this and passed out drinks and snacks). The airport had closed all food options at 7 and there was nothing available as it was just past 7 when they let us off the plane. A staff member told my mother “we would order pizza but it wouldn’t get here in time.” Close to an hour and a half later, we were told the plane door was not fixable and they were sending another plane. Finally, we are able to board again and have to wait an additional 30 minutes for paperwork. We finally take off at 11:34 and the new pilot did a wonderful job of landing the plane even with limited visibility from fog. The worst part of this whole ordeal was the lack of communication and resources. I am being told all of this was due to weather and there is nothing that can be done for us. 3 airplane changes for a direct one and a half hour flight is more than just weather. I hoped that a company I’ve flown with many times would have enough consideration to care more for its customers, but this has not been the case.",Allegiant,trip_advisor,['Responsiveness']
14630,Great employees,My family flew from Lexington Kentucky to Sanford Florida for a cruise from Port Canavral. From Check in to landing the staff and flight crew were all courteous and helpful. Flight was on time and uneventful. Could not ask for better. Best of all great price.,Allegiant,trip_advisor,['Responsiveness']
14631,Horrible experience,"Our flight was to take off Mon 1/15 at 12:20, after 3 delays an at 3:30 pm they canceled the flight. They refused to rebook us until Fri 1/19 or take a refund. Allegiant refused to help us find another airline and ultimately we we're forced to rent a car and drive 15 hours to get home. Can you say ""customer no-service"". Next time I'll pay a little more to get a real airline, lesson learned.",Allegiant,trip_advisor,['Reliability']
14632,The Usual,"Used Southwest for out Vegas trip. I was pleasantly surprised to find the plane was not full. Seems to be a big difference when I have more room. Plane was on time both directions for the most part. The trip back was smoother as usual. I don't enjoy flying, but the lack of congestion was as good as it gets.",SouthWest,trip_advisor,['NA']
14633,No refund for cancelled flights that left us stranded.,"We booked flights from PV to San Francisco in March and then on to Vancouver, B.C. The flights were cancelled by United almost immediately after we booked them. We had to scramble to find other flights to get home. After two months of trying to get a refund from United and receiving their generic replies it is clear they have no intention of refunding us. I will never fly with them again ! This is just out and out theft.",United,trip_advisor,['Responsiveness']
14634,Love Jet Blue,We flew from West Palm to Nantucket connecting at Kennedy. Flew back through Logan. All flights were on time. The itinerary provided short but manageable layovers. Just enough time to grab a bite. Jet Blue has always delivered us to the Northeast efficiently and competently. Hope they don’t trade the legroom for corporate greed.,JetBlue,trip_advisor,['Responsiveness']
14635,Nice and Smooth,"My youngest sister always fly JetBlue. She wanted my older sister to have the best flight possible since this was the first time flying. This was one of the smoothest take off and landing I have ever been on. I normally fly AiroMexico which I love but,. I may need to try JetBlue again.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
14636,Perfect score 5 for 5. Very pleased.,"I have flown American, United and Delta in the last 60 days. Delta far exceeded my expectations by simply doing the basic things you would expect from an airline flight experience. #1) All the flights and connections were on time with no delays. I don’t remember the last time I flew and didn’t have any delays. #2) They didn’t lose Or Damage my bag. Both have happened to me before and it sucks. #3) The flight was very cost efficient, saving money is always a good thing. #4) All staff from check in to the flight attendants actually acted like they cared, were very friendly. #5) Seat placements. Delta actually tries to seat you with your wife. Why does this have to be so difficult? American actually charges you extra for requesting a seat together, I realized I have succumbed to mediocrity when flying. 3 out of 4 American flights were delayed, United charges more than other airlines for bags and other requests. I plan to look for more Delta flights when booking in the future.",Delta,trip_advisor,"['Reliability', 'Assurance']"
14637,DO NOT Book with Avianca!,"Worst airline I’ve flown with. They cancelled our booking ON THE DAY that we were supposed to fly and we were already at the airport. We had to buy a MORE expensive ticket on the spot as we had a connecting flight that we couldn’t miss. They wouldn’t admit that they made a mistake and told us that there was an issue with our first payment (which was made 10 days before and which we had already flown one leg of the journey- we already had a boarding pass for the booking that they cancelled). Completely useless customer service, no compensation, nothing. Just AVOID!!",Avianca,trip_advisor,['Responsiveness']
14638,Exceeded expectations,First time flying with Emirates and so impressed with the service and friendliness of the staff. The food was very plentiful and tasty. The highlight was that they presented cake and a glass of bubbles to us to celebrate our honeymoon which was completely unexpected and such a lovely gesture. Would definitely choose to fly with Emirates again.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14639,Fun experience,"This was my introductory flight with Southwest and they did not disappoint. From the orderly boarding process to the cheerful (read: HILARIOUS)staff, I thoroughly enjoyed my experience. Definitely recommend flying with Southwest!",SouthWest,trip_advisor,['Responsiveness']
14640,Hong Kong,This is quite a long flight but they usually put passengers in the A380 when flying from dubai to hong kong. Staff are amazing. They are very helpful and can speak to you in your own language. Meals and snacks onboard are delicious. It was a turbulent flight but the staff made the flight as comfortable as can be. Overall a great flight.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
14641,Scam,"Scammers never ever flight with this airline Worst service,They don't understand the situation, they all wanted is free money and cheat customers. Never ever recommending these airlines.",FrontierAirlines,trip_advisor,['Responsiveness']
14642,Southwest went the extra mile for us!!!,We were accidentally late to arrive to the airport (our own fault) and we’re afraid our luggage wouldn’t make it on our flight. We were warned it might not. While waiting to board we saw the baggage handlers out of the window hurriedly make a special trip to load our luggage. What a relief. We are so thankful for their extra efforts.,SouthWest,trip_advisor,['Responsiveness']
14643,Flight cancelled 3 hours before departure,What a joke this airline and their customer service is !! Do NOT waste your time or money as they have zero customer service and leave you in the lurch !!! Had a non stop flight booked for my son in-law today and they cancelled less than 3 hours before departure. Phone staff were 100% unhelpful and could not help told us to see staff at the airport. At the airport no help - Refused to move to another carrier with flights today. Offered a Tuesday re-book next week well that is no good as he goes home on Monday !!!! Managed to grab the last Southwest flight tomorrow at a premium. My advice is NEVER book Frontier they are worse than useless and should be avoided at ALL costs.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14644,Allegiant Air is bordering on criminal at this point by not refunding $ promised,"We had to cancel or flight 5 minutes after we booked it due to an error. They sent a confirmation email saying it was canceled with a confirmation code of a refund. We then booked the correct flight. They still have not refunded us our money AND there is now way to contact them via phone, or live chat. They have not responded to any of our emails and this has been going on for almost 2 weeks! How does an airline conduct business like this. Our next step is to file a fraud claim through our bank. Short of driving to the airport (which I will do tomorrow) there is no way of contacting them. I will NEVER fly this airline again.",Allegiant,trip_advisor,['Responsiveness']
14645,Will never fly Air Canada again,"We had to book Air Canada through Expedia from Budapest to Toronto and then onto Seattle. This was because there were no Lufthansa flights I guess out of Budapest. I love Lufthansa, and Air Canada could learn from them the following: FEED your passengers! A microwave heated spicy burrito, that you pay extra for, is not dinner. If you fly this airline, bring enough of a meal with you for the five hour flight from Toronto to Seattle. Our pilot did handle turbulence well and landed us on time. But after paying for a coach seat with more leg room, and having to sit next to a 300 lb. guy, they then asked me to pay for a burrito. I’m not allowed, due to a health condition, to eat spicy food. So, I didn’t eat for a total of seven hours. There should have been a meal included for a five hour flight, or at least, we should have been prepared for this eventuality from their website.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
14646,Comfort and Great Service,"The A380 is a comfortable flight with adequate legroom and wide enough. The seven-hour flight went so smoothly, thanks to the great service and the award-winning entertainment system. The food was reasonably good. The attitude and standard of service of the cabin crew is commendable.",Emirates,trip_advisor,['Tangibles']
14647,Best Airline,"I fly Delta a lot. I’ve diamond for years and I’m million miler, so I am biased due to better service I get due to my status. Still, delta suites is the best business class of any airline I’ve flown in business, at least 15, mostly Sky Team, but not only. I also used to think delta food was the best till the Alitalia flight I just completed. Big difference in seat comfort between standard delta one and delta suites.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
14648,Delays on departure and cancellation on return...,"Sept. 10, 2019, 9am was our scheduled flight from Nashville to San Francisco. We had been told prior that there were runway repairs scheduled in San Francisco that could lead to delays of 45 minutes to 2 hours. Since we were driving to Nashville from Knoxville because we got a non stop flight, we figured any delay wouldn't exceed the time lost if we switched to another flight that required making connections. The delay turned out to be FIVE hours though. One hour at a time they over and over. There was NOT a weather issue, yet this is the text I received ""Delay update: Your 9:00am flight from Nashville to San Francisco is delayed further because air traffic control reduced the number of planes allowed to land each hour until weather conditions and/or air traffic improves. UA2167 now departs at 1:40pm on September 10."" We hoped that our return flight would go better.....it was worse! Return flight on 9/16/19 was ""Canceled: Your flight UA2060 from San Francisco to Nashville is canceled because your plane needs repairs"". They then put us on another flight, going to Chicago and a connection to get to Nashville. We had 10 minutes to get to our connection in a separate building in Chicago, if that flight had closed the doors on schedule we would have missed it. Instead of arriving in Nashville at 5:15am as scheduled, with the changes we arrived nearly 5 hours later than planned, resulting in issues for us for our transport back to Knoxville. We had booked with United against our better judgment, but the direct flight idea won, and as it turned out that isn't even what we got! All 3 flights had issues with something, one where computer was down, two where the wifi did not work, a bathroom door that was sticking. We met others who were enduring delays and cancellations on other flights. When we arrived in Nashville and were walking through the gate, there were folks at two other gates who were enduring delays, the same flight we had taken exactly a week before was already delayed 4 hours. While waiting in the airport on our return, we Met a gentleman who had booked a direct flight from Newark to Oakland, only to end up with 2 connections that he missed and after 15 hours of trying to get to his destination, he was stuck in the San Francisco airport-waiting for another connection to get him to Oakland. ""Direct flight"" = bait and switch. We will NEVER fly United again!",United,trip_advisor,['Responsiveness']
14649,Excellent Long distance flight,"Embarking on a long distance flight can be a little tense. We recently flew to Sydney, Australia which is a 15.5 hour flight from Vancouver, Canada. We were a party of 3 and so enjoyed our own row by the window in the 3 4 3 seat configuration on the Air Canada aircraft. Pre flight I was very concerned about the amount of room we might have and with a full flight there were limited movement options. I was pleasently surprised when we got our seats ( row 33 ) and we found the leg room was good enough that I did not feel like I had the person in front on me sitting my lap the whole flight. Food and beverage service was good and after lights out, they did their best to keep the intruptions to a miniumn - so much so that all three of us were able to sleep for the better part of 8 hours ( on a plane - unheard of for me ) Well done Air Canada crew on June 28 - YVR to SDY - AC033 - thanks for the great service and attention to details.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
14650,I always choose JetBlue.......,"If I can. Unfortunately JetBlue doesn’t always fly to where I want to go but I will choose them when I can. Economy is enough room for me, plane is always clean and personnel always helpful.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14651,"Perda de bagagem, atraso no voo, perda de conexão etc etc etc.","Depois de um atraso de 2:25h recebemos um voucher no valor 11USD, pra ter uma ideia a aguá no PUJ custa 6USD. Perdemos nossa conexão em BOG, nos colocaram em u hotel pra passar das 1:30 às 4:00h, pois o outro voo seguiria pela manhã. Chegando em GRU nada de bagagem. Resumo, a AVIANCA sumiu com a bagagem de 6 familias. Todas as mala!!!",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
14652,daytona bike week 2018,"Had a nice flight till we landed in Florida.The plane landed so hard we all had our backs hurting.It was like it fell about 10 or 20 feet from the air.All that was said was ""touch down"",not, we are sorry or anything.",Allegiant,trip_advisor,['Responsiveness']
14653,Wow! the seats got bigger!?!,"Here goes: I've been flying on United since 1978, almost exclusively. Over most of that time I've been very satisfied. However, on this trip there were a number of notable observations. First, my doctor told me that I had to lose 50 pounds, or ""else"". And when I did, he told me on my next visit that I was the only patient who ever listened to him about weight loss. So when I got on my first flight out of Boston, and all the subsequent connections to Amsterdam, I was shocked at how much bigger the seats had gotten. I asked the stewardess if they had changed the seats, and she said that they have remained the same size for a long time. So, guess that was another benefit to losing weight. As I'm also old, I've shrunk a few inches from my normal adult height, so there was actually enough leg room - which was a first for me, having lived most of my life on the tall side. Second: I told the stewardess that I was allergic to peppers. She told me that she had no idea what was in the food. So I chose the chicken, thinking that the pasta option probably had red peppers or hot peppers in it. I took one bite of the chicken, and found that it tasted like it had been basted in peppers. I got sick. Seems there should be some better way to treat passenger allergies, especially when you tell them about it. Third, our flight out was two hours late, so I assumed we would miss our connection as there was only a 2 1/4 hour layover in between. Fortunately, our connecting flight to amsterdam was also delayed, and we managed to get on board. There was a 115 mph tail wind, so, even thought we left a hour and a half late, we actually arrived on time. Never mind that we had to sprint over to the departure gate, which was a fair distance and put us totally out of breath. Fourth: The flight leaving Amsterdam was also 2 hours late, which meant that we would definitely miss our flight back to Boston. We thought. We arrived in Dulles, sprinted through immigration and customs, only to find that our flight to Boston was also delayed 2 hours. So we made it. Then got the last bus out of Logan on our return to New Hampshire, arriving at around 1 in the morning. (which was 7 in the morning in Amsterdam, whose time zone we had adjusted to). This meant that we had been traveling for 23 hours straight, and were exhausted. The good news: The bottle of scotch that I put into our checked luggage made it through unscathed. Good thing too, as it was a kind that was only available in so-called ""travel retail"", and still cost US$140 for a 700cc bottle. What do they say: Travel is an adventure. Although we didn't have to reschedule our original flights, adding the extra two hours going and coming was a royal pain in the butt. I'm not sure if anyone else is doing better these days, but perhaps I'll try another airlines next time. So long United. (This after 41 years of loyalty)",United,trip_advisor,"['Responsiveness', 'Assurance']"
14654,Pleasantly surprised,"When I informed my friends I was flying with Spirit Airlines, I was warned that the plane would be cramped and that seat and leg room would be at a minimum. To be quite honest, I did not notice a difference between Spirit and other airlines I have flown. I was comfortable the entire flight and people deplaned very quickly. Awesome experience.",SpiritAir,trip_advisor,['NA']
14655,The One Time Flight,"I call Spirit Airlines the One Time Flight for the sole purpose that you will fly once and never again. Brittany, the attendant at the front before checking into TSA was trained and only trained to make you as irate as possible. Besides from getting into the details which I’m sure you have all read on here already, they are made to take as much money from you as possible before you get in on that flight. It doesn’t matter that you need to be in another city for a medical emergency, no, they want to make sure they get paid first then you can die. “It’s policy to check in your small tiny bag” is what they are trained to say because obviously, they were trained in the art of deescalating. And don’t get mad, because they threatened to call Sheriffs Office on you if you get mad. This is by far the worst flight experience I’ve ever had with any airlines, period. I have flown over 400,000 miles. Eventually when every single person has flown this airlines at least once, they’ll run out of business because there is no way you’ll be a return flyer. It’s not what their business model stands for. They should be Called “We’ll Destroy Your Spirit Airlines” and their model should be “because you deserve to get f***ed HARD before you get on a metal can thousands of feet up in the air.” Wow, what a terrible experience, don’t ever go public with an IPO, oh my god.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14656,Average experience,"Check in was quick and easy, but hellishly long trek to get to the gate for boarding. Once on board the seats were average comfort, well used with little cushioning in the seats. The legroom is what you would expect, enough room to sit without banging your knees on the seat in front if you are an average height (I am 5ft 7in). But not enough room to change your bum position comfortably. Once the table is down for your meals, space becomes an issue. The meals were average and some of the lower quality I have had on flights in economy, but the service was cheerful and efficient. The staff do their best with what they are given to work with. Entertainment wise I enjoyed the films section and the games help me while away an hour or two, but I did find the music and TV were not to my taste and I think they probably need to look at a more international taste range. Overall this flight was fine and did what it should - got me to where I was going.",AirCanada,trip_advisor,['NA']
14657,Untrustworthy,"No one anticipated the Covid-19 situation, that is understandable, but Air Canada's customer service response was immoral and illegal. Numerous e-mails, written letters and pointless phone calls requesting some understanding were simply dismissed. Their 'take it or leave it' attitude was the worst example i have experienced of a company dealing with a customer, they just couldn't care less. I wouldn't fly Air Canada in the future if it was free. A pathetic airline.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14658,Snow in Denver ,Just a heads up. Light snow in Denver for the last hour or so. They are deicing planes. No noticeable or major delays yet.,UnitedAir,reddit,['Responsiveness']
14659,Awful food,"The Maple Leaf Signature Lounge was hot and stuffy. It is geared up for travellers wanting a sit down meal. Only a handful of comfortable chairs for anyone who wants to relax and no chill out zone or soecfic zone for travellers wanting to do some work. Very few charging points. The staff were very attentive and friendly. Really couldn't do enough to help. The buffet is definitely not geared up for anyone with coeliac disease or a gluten intolerance but the a la carte menu can be tailored to most diets. Knowing that the gluten free food on my flight to Vancouver was basically chicken starter followed by chicken and of course fruit salad, I thought I'd try the a la carte menu in the Maple Leaf Signature Lounge. The beef was perfectly cooked and came with creamy mashed potato. The sauce detracted from the dish and would have been better left off. It wasn't a massive portion but suited my needs. The flight was late leaving as passengers from a connecting flight from Seattle were late arriving at Vancouver. We were told lunch would be late as turbulence was expected for 15 minutes. Hence no drinks or snacks until the turbulence abated. I was flying business class and had pre ordered a gluten free meal. You are not offered a choice. You get handed the menu showing the options the other passengers can choose from but though you have paid the same as them, tough you get what you're given. If you have other dietary needs tough. We were then offered a drink and some almonds. Not everyone likes almonds and unfortunately I'm one of them. My lunch eventually arrived. A blob of grey mush with some green salad. I'm guessing it was hummus? Tasteless and totally un appetising. This was followed by a small dolop of mashed potato and some undefined spicy sauce. Exactly what was in the sauce I couldn't tell you. I did recognise a slice of mushroom and a slice of pepper but I think there was supposed to be some form of meat. However, there was so little of it and such tiny pieces it was impossible to tell particularly as the sauce was very spicy and covered up any other flavour. Unfortunately I cannot eat spicy food so I missed out on starter and main course. This was followed by unrippened melon in massive chunks which were rock hard and impossible to cut with the plastic spoon provided. There were two small pieces of pineapple which I eat and a strawberry cut into 3 pieces. I ate the tiny gluten free roll with the margarine provided and then ate a snack bar that I had brought with me. The cup of weak tea with milk that I requested arrived stewed and hardly warm. I asked if I could have some more hot water on it but unfortunately it did not improve the tea. Breakfast consisted of grilled aubergine slices, green beans and pepper. Not what I would ever think of as being remotely suitable for breakfast. Not being a fan of vegetables I decided to try the yoghurt. It was a natural unflavoured yoghurt, completely tasteless, with 2 blueberries to make it look pretty. Nothing was provided as a flavouring. Honey may have helped. Without any flaving provided I gave that a miss. Again there was a tiny gluten free bread roll and some margarine and a pot of strawberry jam which I ate. Another portion of unripe melon in large chunks and another strawberry. More strong tea which was disgusting. Eating out as a coeliac has always been difficult and Air Canada continues to make it difficult. Do not assume that flying business class will ensure you get a decent gluten free meal. You won't. Make sure you bring your own food.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14660,"Delayed, missed connections, break downs and not at all helpful desk agents","Our plane landed from SF into PPT 20 minutes after we where suppose to take off. There was major lack in communication for this delay. We were not too concerned at this point, until we landed in SF and sat on the tarmac for a period of time waiting. I asked an attendant if she could help us make our connection to Calgary and she straight up said your probably wont make that. I feel as though if made a priority to get us few people all connecting to calgary off this flight first, we would have made it just in time for our connection. At the long line for what seemed to be all air united flights from all over the world who had missed their connections there was no sympathy just a man yelling at people, directing them to certain places. A half assed placed ""snack trolley"" to try help the sitiation. Once we got to the desk unless we asked for compensation, like a meal voucher and or hotel or a shower she was not going to give us anything for our wasted time. Now as we sit over 8 hours late to arriving home and our plane is delayed once again due to maintenance issues and we have a new plane coming into gate. To add to this my dietary requests on both flights (tahiti and back) have not been met and I've had to miss out on both meals on the plane. Super disappointed in air united.",United,trip_advisor,['Responsiveness']
14661,Beware of Vouchers,"Delta provided me with vouchers for my COVID-19 cancelation in February. When I used the vouchers to rebook my flight, they went ahead and charged my debit card anyway. I have a pending charge on my debit card for $400 for almost a week now. When I called to resolve the problem, the customer service representative tried to blame me, saying that I must have 'pressed submit twice' or made some other type of error. This of course is false. The charge listed at check out was $0. I was charged anyway. Beware.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14662,Flight,It was good flight.I wish the flight was cheaper so I could go every weekend. I believe they should seat the back first this way people will not push others.,JetBlue,trip_advisor,['NA']
14663,"On Time , good service",I must give credit where credit is due. I’ve had bad experiences in the past and was anxious about the possibility of delays as it was important I arrive in BC on time for a seminar. Both my flights were on time and I found the airline staff to be very friendly and competent.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
14664,Do not Book with Air Canada now (DEC 2019),"Air Canada recently migrated to a new reservation system which is a complete disaster. No telling when things will be fixed. It's impossible to call and speak with an agent to seek help on anything as the volume of calls is so high that you now get a voice recording saying that they can't even put you on hold, but to call back later. I booked a flight last week with AC for my wife and I. Because we wanted to use a credit from a previous cancellation we could not book online; had to call the reservation line. Three and a half hours later finally got the reservation made. Tried today to select our seats online but get a message that ""it appears our reservation was made elsewhere other than AC"" and we can't do anything with the booking. Called AC and get recording saying they cant take our call or put us on hold, but to call back sometime later. Hope we don't have to change the flight!",AirCanada,trip_advisor,['Responsiveness']
14665,TERRIBLE AIRLINE DO NOT BUY,Absolutely terrible airline! Provided ZERO customer service after we missed our layover flight because the airline took almost TWO HOURS to depart. They then took another hour after landing to finally connect the plane to the gate. They left us stranded in the airport with ZERO help,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14666,Avoid,"While all airlines are dealing with employee shortages (particularly pilots), supply chain challenges, and grumpy passengers who stood in TSA security lines for an hour, Spirit increased the stress level by trying to make more money with having passengers bid for a seat with inadequate leg room.",SpiritAir,trip_advisor,['Responsiveness']
14667,Nooooooo!!! Please no. Go pay a different airline the extra bucks.,"I’ve been a fair amount of flights in the last couple of years. Save yourself the time, headache, the panick attacks, save your mental health!! First they made me change my flight because it wasn’t within 60 min mark. The app sucks because it doesn’t let you check-in then you get penalized $100 because you waited 2hrs in like because there’s only three windows open!! Then they won’t even try to help you it’s automatic attitude even when you chat with an agent online. So I paid an extra $100 to change my flight, it’s suppose to depart at 8:44, and it’s got delayed three times. It first showed delay until 12:14 then it changed to 12:34 not it’s back to 12:14 with a departure time at 11:29 and there’s hasn’t been anyone in the window since 10:40. No one wants to help. Everyone is just standing around or telling you to just wait and giving you attitude it’s so bad. Pay the extra money fly with American or even Delta.",SpiritAir,trip_advisor,['Responsiveness']
14668,Muy buena atención,"La atención para un vuelo muy largo fue muy buena, el descaso y la amabilidad del personal, hacen un vuelo agradable.",Avianca,trip_advisor,['Responsiveness']
14669,"Beware, it's almost impossible to talk to Delta reservations these days.","Worst customer service in decades, a total insult to public due to the enormous wait times. The robot tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day. All calls go in the same queue, Skyline member or not, waiting for hours. Today for instance, 18 Sept. 2019, I waited more than 3 hours to finally talk to someone at customer service. I called Delta at 8:23AM and was put in a queue by the robot to be called back in 41 minutes. Since nobody called me in almost 2 hours, I called Delta again at 10:18AM, and was put in another queue for another 26 minutes. It is now 10:49AM and still nobody called me back as told, again, so this time I decided to wait on the phone for another 23 minutes as told. I finally was able to talk to a real person at 11:30AM, and despite the horrible wait, it was refreshing to a person who was trying to help. Three hours later, tickets canceled... Wow! All this could be done online, but Delta system did not let me cancel the trip, giving me an error saying that the name does not match, which is bizarre to say the least. KLM/AIr France (their sisters) are as bad, I flew with them last year and had a nightmare experience in Europe due to delays and missing connections. Do not even attempt to talk to KLM/Air France while in USA, customer service does not exist, and you'll be put in the Delta call hold queue... What a joke Delta Airlines robotized customer service has become. Will never fly Delta anymore. They treat customers without respect for their time. Shame on Delta for the nonexistent Customer Service and moving it into a very unfriendly irritant dead cold robot system from hell that does not help.",Delta,trip_advisor,['Responsiveness']
14670,Still average,Another 15 hour flight in cramped seats with little legroom. Good luck was with me as the middle seat was empty and the passenger in the window seat was very accommodating with sharing the middle seat for our sundry stuff. Once again the food was marginal. First flight ever that I could scarcely bring myself to even taste it. The breakfast even smelled rotten. I feel bad for the flight attendants having to deliver such garbage. They are professionals and do a very good job. Movies were better in January than in December.,AirCanada,trip_advisor,['Tangibles']
14671,COVID policy lag to update,"I almost missed my flight because Emirates didn't update their COVID policy, only due to me foreseeing this possibility was I able to board in the end. Very stressful.",Emirates,trip_advisor,['Assurance']
14672,"Frontier horrible experience, actually dangerous","On June 16 2023 I visited my sister in San Antonio. On the way back I booked a Frontier airlines (joke airline) one-way trip from San Antonio to Cincinnati switching at Orlando. Frontier airlines canceled the flight from Orlando to Cincinnati they said weather related but weather was fine in MCO Orlando and the plane we were to board had deplaned, we could have boarded the plane , but Frontier left me stranded in Orlando without any reasonable way to get home to Cincinnati, they said they could get me to Detroit the next morning via lad Vegas, why would I want to fly to Detroit? (best they could do) what a joke. I had to rent a car in Orlando and drive 12 1/2 hours to Cincinnati, I will tell you that experience with frontier is a horrible situation and am very ticked off, not to mention how a company can be that irresponsible . I would say that they ( Frontier airlines) are the worst airline that I have ever flown or tried to fly in my life. I applied for a flight refund and my car rental fee $240 to drive myself home from Orlando, gas money $90, $80 for my hotel to rest ( was a 12.5 hour drive, 980 mile drive), on my way to Cincinnati, see if the refund ever happens . You can try flying Frontier if you want, they might lure you with a low fare but I’m telling you , beware of the frontier.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14673,Worst Flying Experience of my life!,"After spending $10,000.00 on flights the least that Jet Blue could’ve done was be courteous. I booked a group for a missions trip. Part of the team flew out on Saturday June 22nd and battled delays. The second part of the team flew out on Monday June 24th. This flight was supposed to leave Fort Lauderdale at 9:31. After 4 different delays for mechanical reasons they finally cancelled the flight at 7 pm after spending hours trapped on the plane. It is now 12:21 am. We are once again delayed 5 hours. Our flight that was supposed to leave at 9:30pm is now scheduled to depart at 2am. We have 4 hotels reserved that we will not even be there in time to sleep in and have not been offered a penny of compensation for the inconvenience. I travel often and this is easily the worst flying experience of my life.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14674,Excelente!,"A empresa transmite confiança do início ao fim. Todos os vôos foram extremamente pontuais, o serviço de bordo excelente, uma equipe que demonstrou ser bem preparada e bem atenciosa. Sempre que puder darei preferência a Avianca.",Avianca,trip_advisor,['Assurance']
14675,"Great staff, food and entertainment but spoiled by the constant screeching on a young girl.","I could not fault the staff, entertainment and food, especially providing us with real cutlery too. However, I do think that the staff should have permission to intervene with parents if they have unruly children with them. We had the constant upset of a young girl that was pretty much ignored by her mother and father, as they had headphones on, and were pretty much ignoring the fact that she was upset. They took no time to take out to amuse her, take her for a walk around the plane, they neither played with her or gave her some headphones for her to watch a cartoon or something. There were several people complaining and I feel that the staff should have the authority to mention to the parents that they need to amuse their children. The staff offered her toys/drawing or whatever but she was hyper and needed some parent attention. Babies crying I can understand, but are always rocked by their parents and are walked around the plane, but she was not a baby. Sorry to complain, as all the other flights to Dubai, the Maldives and back to Dubai were fab. Just the flight from Dubai.",Emirates,trip_advisor,['Assurance']
14676,Horrible Customer Service,"NEVER NEVER AGAIN WILL I BOOK WITH THIS COMPANY. I booked a flight, then several days later I received an email stating that there was some system error. So I proceeded to check my reservation and it was altered. I explained to them multiple times that whoever confirmed my flight didn't do so properly. They completely deleted my other passenger then refused to fix. Told me I had to pay another $500. I just lost $500 dollars with these people. NEVER NEVER AGAIN WILL I BOOK WITH THEM!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
14677,"Boa, mas......","O avião achei na época, dia 16 de novembro que a manutenção interna não estava legal, bancos, tv´s luzes e etc. Agora que li que está em recuperação judicial espero que pelo menos as manutenções obrigatórias estejam em dia. Atendimento frio e sem nada de especial. Precisa melhorar",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
14678,Porqueria de atención. VERGUENZA,"Volamos de regreso de Punta Cana hacia Buenos Aires con conexión en Lima. De inicio en Punta Cana el avión salió una hora demorado, al horario de salida la nave se encontraba en pista recién llegado para descargar pasajeros de otro vuelo. En vuelo hacia Lima nos dicen que el vuelo en conexión nos iba a esperar y no íbamos a perderlo, llegados a Lima nos retiene antes del control una empleada de Avianca durante 15 minutos diciendo que el avión ya había salido y que nos iban a enviar a un hotel para volar al otro día cuando escucho por alto parlante última llamada para el vuelo mencionando mi nombre en lo que pasó el control y comienzo a correr, en el camino otra empleada me dice que la puerta está abierta que me apure y llegando a la puerta me la cierran el la cara. El personaje que estaba en el mostrador no permite que abran el avión y me dice que es mi culpa por llegar tarde, y el responsable del aeropuerto FRANCO ROSSI PATIÑO insiste con que el último llamado por altoparlante fue un error. Dejan el avión esperando durante 20 minutos para bajar mis valijas en vez de permitirme volar, y nos envían a un hotel donde ni siquiera nos dieron voucher de alimentos, el hotel amablemente nos sirvió algo de cena. Sin saber si se trata de inoperancia o sobreventa de asientos, de lo que estoy seguro es de que he iniciado acciones legales por incumplimiento contractual y no recomendaría jamás esta aerolínea",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
14679,Outstanding Airline,I've flown Emirates before but felt compelled to write a quick review about their Excellent Customer Service and Outstanding Fleet. Do yourself a favor Fly Emirates!,Emirates,trip_advisor,['Assurance']
14680,OUR FLIGHT,"PERSONNEL IN AIRPORT AND on flight were Fabulous. As I do not fly alot, I was very surprised how you tightly fit into these seats. Flight was completely booked, its winter with everyone wearing heavy coats we were a bit cramped. Flight was smooth with No problems. As we were unable to pay for an upgrade to our seat or pick our seat, as we were flying with a group. I also would suggest that the last row be allowed to get on to the plane first so they do not hold up everyone else trying to get to their seats",United,trip_advisor,"['Tangibles', 'Responsiveness']"
14681,I'm sold...great experience,"We shied away from Spirit Airlines b/c of having to pay for everything, but the airfare was so low we decided to give it a try. So glad we did!!! Flightcrew friendly snd witty. All 4 segments of our flight arrived early. Cabin exceptionally clean. Boarding process very efficient. Yes, ala carte pricing even for water, beverages, snacks...so pack your own. When given the chance (via email) to bid on a Big Front Seat we snagged two $84 seats with reasonable bid. Luggage arrived at carousel before we did. Will definitely fly Spirit again.",SpiritAir,trip_advisor,"['Reliability', 'Assurance']"
14682,Worst customer service and experience. Lost baggage and no clue where it is.,"I wish I would have read these reviews before agreeing to use AC for a connection. They lost our luggage and unless you call and wait for 2 hours on the phone, you cannot speak to anyone. We came to Mumbai for a wedding and have not had our clothes for 3 days and they still cannot tell us where our bags are. Their website sucks and is not updated. The whole experience is awful and I will NEVER fly them again. And will never let anyone I know fly with them without sharing my story. I am a frequent traveler and have never experienced such awful service.",AirCanada,trip_advisor,['Responsiveness']
14683,Mal servicio,"Mi experiencia con avianca es pésima de verdad intentaré no tomar nunca un vuelo con ellos pues perdieron mi maleta y su respuesta fue lamentable. Cuando me Di cuenta que mi maleta no estaba e hice el reclamo en Santo domingo no me dieron ninguna respuesta el.comentario que me dijeron fue ""llame mañana A ver que paso"" no se disculparon, no me dieron explicaciones sólo 1ue llamara. Cuando comenzamos a reclamar por el tipo de respuesta me dieron 80 dólares y me dijeron que no podían hacer nada 1ue llamara al otro día. Al día siguiente llame en varias ocasiones pues aún cuando ellos.me pidieron los datos para llamarme nunca lo hicieron, creo haber llamado al menos 4 veces y siempre la respuesta fue que no sabían nada. Recién a las 6 de la tarde cuando yo volví a llamar me dijeron que lo maleta había llegado y se había quedado en Colombia y ante la insistencia de mi parte la enviaron pues estaba a 5 horas del aeropuerto las Américas y no podía ir a retirarla. Mayor fue mi sorpresa cuando al llegar mi maleta estaba toda revuelta, la abrieron. Toda registraron todo rompieron cosas y nunca me enviaron ningún documento que manifestará que mi.maleta había sido registrada de la forma que lo hicieron. Hasta reventaron la chapa de la maleta y ninguna informacion sobre el tema. Como.dato anexo en mi maleta sólo traía ropa mía y de cosas de mi hija de 3 años nada extraño porque íbamos unos días a puerto plata a pasar unos días en familia. Malo nunca viajaría con ellos decepción absoluta.",Avianca,trip_advisor,['Responsiveness']
14684,Dissatisfied ,"Ugh. Quietly the notices were sent out so no one sees the change of no longer keeping the middle seat open. I say quietly because I received an email 3 days before the trip: the middle seat may be filled. Other airlines are lowering their prices and keeping middle seat open. I felt there was a switch and bait. However they said their policy changed December 31. Boarding they say no one can wear a bandanna, just the proper mask etc etc. this is not enforced. Terminal in Denver. No social distancing what-so-ever. Priority boarding. What is that! Another bait and switch? Pay and still board after a large group. Seems the prices are no longer competitive. They might be another time but today it is not. For someone that is 6'4' it is important for me to have a seat with leg room! Ok. So disappointed. Plane staff and all staff is wonderful.",SouthWest,trip_advisor,['Tangibles']
14685,The worst airline,"Absolutely shocking service, flight rescheduled 5 times, first 5 thrs then 2 hrs then brought back 1hr then delayed another 3 hrs, then moved back 20 mins. What the actual hell is that? They disrupted my plans, I couldn't attend my important meeting and because the plain landed at 4 am I lost a paid stay in a hotel that i had to check out in the morning anyway. They force you to pay for each piece of luggage, even personal item and seats?? I wamt my money back and will never fly with them again. Avoid!!!!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14686,Always reliable ,I can only assume that most of the people giving such negative reviews of AC are just habitual whiners who don't travel much. Having flown on numerous airlines for many years for both business and pleasure I can state categorically that AC is up there in most areas.,AirCanada,trip_advisor,['Assurance']
14687,Travelled,"The Worst experience, a lot of hidden fees, terrible custom service, delayed flights, longest bag drop off line",FrontierAirlines,trip_advisor,['Responsiveness']
14688,Not satisfied,Service and seating was not upto the standard. Flight was delayed and was informed the status.. I booked the flight EK335 longtime back they provided me very back row seats which where not working properly. Flight attendant was not serving politely when we were traveling to India. Over all I am very much unsatisfied. The only thing I booked in this airline was my traveling date rates were little less than other airlines. I consider little price difference but that was bad choice.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14689,Worst Airline I’ve ever flown!,"Horrible service! For a 6 hour flight, they don’t even offer free water! We were also pre-boarding and the officers didn’t let us drink our unopened drinks which we had bought prior to boarding. We offered to throw them out because we knew they were trying to drink them and they didn’t allow it… Save your money! We even upgraded our seats to Priority seats to have more space and allocated overhead space, yet we boarded and all our reserved compartments were taken. HORRIBLE.",Avianca,trip_advisor,['Responsiveness']
14690,SW,I love flying with southwest. I brought my little dog and the attendants were very thoughtful toward her;),SouthWest,trip_advisor,['Assurance']
14691,Red luggage undelivered and now i was asked to pay 340 jod,"Hello. Could you please help me. I depart aqaba to amman last 19th September via royal jordanian and i had check in my red luggage. When i arrived queen aliah. They asked me to check in also my 2 hand carries. Green bag and little grey trolley. My next flight is international via emirates fligh. Amman to dubai and Dubai to Philippines, as my final destination. When i arrived Philippines. I just got my grey trolley and green bag. I report it immediately to the baggage handler that my red luggage wasn't there. They made an action and update me after a day. That my red luggage is in queen aliyah international airport. Today Sept 23, as per the baggage handler here in clark airport Philippines, that my red luggage will be delivered as long as i pay the excess of my luggage , email from queen aliyah international airport Amman Jordan. AND THAT COST 340 JOD. HOW COME!! I WAS NEVER TOLD THAT I HAVE EXCESS!!! AND IS THIS DONE ON PURPOSE??? THIS IS NOT MY FAULT. IF THERE IS AN EXCESS I SHOULD HAVE LEAVE SOME WHILE I WAS STILL IN JORDAN. THEY NEVER TOLD ME THAT IT HAS EXCESS. AND NOW YOU ARE TELLING ME YOU CAN JUST SEND ME MY LUGGAGE UNTIL I HAVE PAY THE 340 JOD!!!!!WHAT???? TELL ME THE RIGHT THING. I NEED MY LUGGAGE. AND IT IS NOT MY FAULT. HOW IRRESPONSIBLE!",Emirates,trip_advisor,['Responsiveness']
14692,Nice jet and friendly flight crew,"Hadn't flown this route in ages, the jet was the Embrajer with a small first class. They served a decent lunch, a cold chicken wrap with salad. FC FA was great. Flight landed early due to a strong tail wind but we had to sit and wait for a gate to open up.",United,trip_advisor,['Responsiveness']
14693,Great assistance with adjusting plans due to weather,"This winter break trip was a first for our family, and we were aware that trying to leave northeastern Minnesota in December could pose weather challenges. Sure enough, a blizzard warning put the trip in doubt. With a whole lot of help from Delta customer service reps, we were able to leave a day early to avoid the storm and find options on very full flights. We had to get assistance from Delta staff in four different airports and online, and every one was exceptionally helpful and pleasant.",Delta,trip_advisor,['Responsiveness']
14694,Multiple flight delays!,70/07/23 Out bound flight 2:40 minutes late. 40 of those minutes set on full plane and pilot announces that the delay is because we’re waiting for 14 pieces of luggage. 07/09/23 return flight delayed 3hrs as of 3:20pm! The CEO said he was going to take care of this. I guess he really means it’ll be taken care of after he retires.,SouthWest,trip_advisor,['Reliability']
14695,United Airlines,"I traveled after taking care of my ill father-in-law. My experience was very positive. The ease of making the reservation, the great price of the ticket, the friendliness and great customer service of all the United Airlines staff was top notch.",United,trip_advisor,"['Assurance', 'Empathy']"
14696,I have flown all over the world for work and pleasure and will never book Spirit again,"I will never book with Spirit again. I have flown all over the USA, Europe, Mid-East, India, South America, and Africa, in 68 years. I booked a flight on Spirit, got an email to select my seat, selected seat ($32), one checked bag ($45), and shortcut boarding ($5.99), then agreed to pay $77. Then I was offered a ""boost it"" package with all three of those, for $66, which I agreed to. But I got an email saying I was charged $185. I called, they said I had 2 suitcases, I said I didn't, I agreed to $66. They said they could not make any refunds, and that to cancel the flight would cost $61. FLYER BEWARE",SpiritAir,trip_advisor,['Assurance']
14697,Smooth flight,Jetblue is my favorite air line. There a spacious and have comfortable seats. The flight attendants are nice & friendly. The pilots take off and land smoothly. It was a great experience.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14698,Michelle the flight attendant ,"Our trip from cancun to houston was wonderful, our connecting trip to lga was even better thanks to a beautiful soul on the plane by the name of michelle there needs to be more flight attendant who actually attend to people the way she does, we thought we would have a rough trip because they announced one of the pilots called out right before take off lol hope hes ok! But thanks god we had a smooth flight and the little things that michelle did im sure calmed a lot of us down and def brought a smile to my face keep being the way you are god bless your personality michelle united is lucky to have you! Kelvin aka big 40 FLIGHT UA2094 departing at 430pm from houston thanks again😀",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14699,Voos Tranquilos,Me surpreendeu positivamente. Aeronaves novas e confortáveis para voos bem tranquilos e sem atrasos. Recomendo.,Avianca,trip_advisor,['Responsiveness']
14700,Terrible,"Sat on the runway for two hours only to deplane and the flight be cancelled. That’s not even the bad part. No gate agents, no frontier personnel. Everyone left to find a hotel and rebook their flight via phone which I think We all know how that went. Super thankful for the airport Hyatt. Pilot was very sweet but flight attenders were rude and hid in a hallway.",FrontierAirlines,trip_advisor,['Responsiveness']
14701,Experience with TSA Pre for a 13 year old on SWA,"My child is turning 13 one day and flying the very next day with us as a family. TSA Precheck policy is clear for 12 and under. For 13-17, they say that the child can join precheck if their parents are on the same reservation AND if the airline puts the tsa pre on their boarding pass. We are all on the same reservation, but I don't know if SWA will put the indicator on her boarding pass. Does anyone know (or has experience with) if SWA will do so in this case? (Note: I'd like to get her her own tsa precheck number, but TSA won't even let me submit an application online until she turns 13. Our other child is over 13 and has her own precheck number.)",Southwest,reddit,['Responsiveness']
14702,Quick and Easy No Frills,"Friendly flight staff. I usually book a ticket and a seat for a quick and easy 2 hour flight. I have never had any issue with any staff or my flights. You get what you pay for. Online check in is easy, just click through all the alacarte options to the end and print the boarding pass. I almost always pack lightly in a small backpack (my personal item) with my actual handbag inside it and stick it under the seat in front of me.",FrontierAirlines,trip_advisor,['Responsiveness']
14703,Best experience,It was my first international flight and I had an awesome experience. I liked the ICE program they have on their screens. And their staff is friendly and always available to help.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14704,Never Again,"It was going to be my very first time flying Spirit Airlines. I paid extra for the big seats for me and my traveling companion. After we arrived at the airport, they cancelled my flight, and they could not get me on another flight until after my trip was over. I had to rebook on another airline at 4x the price, arriving the next day. How can I trust them again?",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
14705,We waited 3 hours to be served our first drink! On Qantas flight RUN BY EMIRATES A380 3rd July 2022,"On an A380 flight Dubai to Istanbul we waited 3 hours before they came around to serve food and drink. I mean a glass of water during the first 3 hours would have been nice. When I complained to the guy who was serving us (I think he was the team leader) - he denied it had been 3 hours (Well it was not far off I can tell you at least over 2.45 hours!) was very snooty and said 'Have you been on an A380 before? We have to serve 400 passengers! Well I replied that yes I travel often and this was the third time this month on an A380 and the first time I had, had to wait so long! In fact 5 minutes later the lady in the seat behind us fainted! About 30 minutes before we landed the cabin member did apologise which was nice but was a bit late.Come on people if you know it takes 3 hours to get to the poor people who get served the very last on the plane at least provide some water - it's a human right surely? We booked through Qantas but unfortunately was not Qantas and was run by emirates. We still have return tickets Istanbul to Brisbane MARCH 23 but don't really fancy using them. I PAID $10,000 for these return flights come on - Water 'Please Sir can I have some!'? EK0123/QF8123 Quantas frequent flyer 1961062435",Emirates,trip_advisor,['Responsiveness']
14706,Heavenly comfortable,"From the time I parked at these airports I was accommodated happily, warmly. The staff was pleasant and professional. The flights variety of movies, other online activities were appreciated. I thought I would sleep but I didn't have time to because I cuddled up in the throw they gifted and watched a movie and play an online game.",Delta,trip_advisor,['NA']
14707,Horrible service,Horrible experience from beginning to end. Will never fly spirit again and will not recommend to fellow travelers.,SpiritAir,trip_advisor,['Responsiveness']
14708,"Flight cancelled, gave plane away",Flight was delayed then someone made a decision to give our plane away to a Nashville trip bec/ their plane was cancelled. That was totally not fair. We want compensated for parking & missing our home settlement meeting.,Allegiant,trip_advisor,['Responsiveness']
14709,Flight to New York 2012,Our flight from New Orleans Airport to New York was excellent. We did have a problem with the ground crew as we went to out side to check in and the attendant was very busy (he was working by himself) trying to get the luggage for a band checked in. He did finish that but instead of helping us he left the counter and brought the luggage to the loading belt. When he was leaving I told him we were running very close to our pre-boarding time and he told us to go inside to check in. He was rude and we did check inside the terminal where a Delta employee was so very helpful and professional. We got to our gate and the passengers were on it and we got on the plane because they knew we checked in so they held the plane up and we got on and we took off on time. We always fly Delta to New York as we can get the flioght times we want and the flights are direct.,Delta,trip_advisor,['NA']
14710,Friendly Staff,Very good flight with courteous and helpful staff. The food and service was good. The plane was clean,United,trip_advisor,['Responsiveness']
14711,Wanna Get Away vs Anytime Average Fare Differences,"Traveling from ATL to SFO in a couple months. Bought Costco gift cards to cover 2 tickets that left a small remaining balance. I booked WGA but am open to upgrading to Anytime for early boarding (traveling with a toddler). I know this varies greatly with destination, seasonality, and lots of other factors, but wanted to poll the average price difference you see between WGA and Anytime fares. What is a ""steal"" vs wait for something better. I just changed our return flight bc it was an $80 upgrade from WGA to anytime but it's $300+ for the outbound. Wondering if $80 was even a good price to upgrade. I still have about $120 remaining between flight credits and gift card. TIA",Southwest,reddit,['Responsiveness']
14712,Horrified,"Rood customer service I have priority in line they made me stay in line so then I could miss my flight I missed my flight as soon as I went to give my passport he said you can’t go in anymore I said when I was there asking to be on the priority line which I am able Entitled to you guys will not let me and now you telling me go downstairs to rebook exactly please leave and not give me any more information, and when I went to check in my bags the next day because that rebooked my flight I had to pay for both bags, even though I am entitled to have the first bag for free And then in Brazil they did the same thing to me even though they have all my information on sky Miles that should not charge me for the first back and now I’m trying to get someone over the phone and every time I call there someone rude I’m tired of this I’m tired of Them acting like we are their dogs we are paying for these things we are supposed to be helped doesn’t seem like they were trying to help at all. They didn’t seem like they wanted to be there at all their phase their action. All of it they were so mad . This is not a airline I recommend please if you do not want to be treated like nothing don’t go with them.",Delta,trip_advisor,['Responsiveness']
14713,Transatlantic flights became a pleasure again,"What lovely staff and excellent service. I really appreciated the friendliness and professionalism of the teams providing care for both my outward and return flights. Having used Delta in the US over many years in the US, I was astonished by the quality and care received and will certainly look to use them as often as I can. Food, entertainment and service were all super. Thank you! *I've rated leg room as good - but please note I'm only 5'2"" :)",Delta,trip_advisor,['Assurance']
14714,MORE LIKE BARE CANADA!,"If Air Canada was the last airline in the world I’d never fly again. I am currently stuck in Toronto for 2 days due to the negligence of Air Canada. Our flight from Punta Cana was scheduled to take off at 1450..arrived at the airport at noon and saw the flight had been pushed to 1530. We took off at 1600 due to an issue where the cargo cabin on the plane would not close (Are the planes that old?) Upon landing in Toronto we were notified that our connection to Baltimore had been cancelled for us, and we would be flying out 2 days from now. We had one hour to make the connecting flight, so who makes these “executive” decisions?? We arrive to baggage claim and realize that our bags were sent on to Baltimore on the flight that they determined we were “not able to make”?! After 3 hours we were able to get our bags back in Toronto which was necessary due to our unexpected 2 night stay. Moving on to arrangements for the nights, we go to the ticketing desk in Toronto and are told to go downstairs and wait on someone to come out of a “cage”. The Air Canada employees in Toronto are so incompetent we were sent to different desks for upwards of an hour to get hotel vouchers. We finally arrive at the desk to see two employees casually hanging out after being called multiple times to assist us with hotel vouchers. At that point we find out that Air Canada only covers one night in a hotel though they pushed us to a flight two days from now. Not only are we responsible for our second night stay and meals, the food vouchers we received at midnight are only valid until 12pm next day. Who is eating 3 meals during sleep hours? Stay far, far away from this airline, because they know how to inconvenience you for sure. Myself and about 60 others can attest to this! They will be receiving my file claim for these extra expenses incurred. BARE MINIMUM SERVICE, BARE MINIMUM PLANES, and BARE MINIMUM COMMUNICATION!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
14715,Amazing AIrline,"Jetblue is simply just amazing, my round-trip from Denver to New York was was Incredible. Pre-flight - The checking process was quick and easy, there's dozen of Self-Service Check-In Kiosks in airport, and they are super easy to use, you can use your passport, ID, confirmation or whatever it's applicable to check-in! My mom has to check-in for international flight and it only took her like 5 mins and a wonderful person called Barbara helped to check-in her baggage. So if you running don't worry, it will only take you few minutes to check-in. The flight - It has everything that you can ask for, -Entertainment; DirectTV, list of great movies and shows. -The seat are super conformable and there was a lot of leg room, also they have this little thing on top where you can rest your head when you are sleeping, you also get an ear plugs and eye mask! -I didn't have carry-on, but there was enough space for any kind of carry on to put under front seat or on the cabin. -For short flight(3hours) you get beverage and chips -The flight was smooth and quick, I got on time even though we were delayed like 15mins. Does it worth the money, every penny of it, I'm so happy that I chose jetblue and Highly recommend it for anybody that want a relax and smooth trip.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14716,A start to a GREAT vacay!!!,"I've never flown Southwest. I've flown all the other carriers, but not Southwest. I was totally impressed and thought it was a cool idea to book by groups. I found it a game! It also reminded me of a airbus, it made stops😅",SouthWest,trip_advisor,['Responsiveness']
14717,Best airline for economy travel,"No issues, on time flights, leg room in economy, in flight TV, movies, music, full sodas, large selection of big snacks, and the list goes on. Why would you fly any other airline? Completely satisfied. Will definitely fly again!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14718,Smooth flight,It was a smooth flight and the service was very good. It was my wife's birthday. The stewardess gave her granulations and offered champagne as well as a small present. Very kind of her!,United,trip_advisor,['Assurance']
14719,Nice trip,"Avianca es una gran aerolínea, su servicio es bueno, la atención en cabina también. Y su tripulación en Colombia siempre es muy amigable, en Guatemala creo que falta un poco de servicio al cliente la verdad la gente de la oficina de recepción no es tan querida como en Colombia. Básicamente la primera impresión de la empresa la recibes en el “counter” Otra sugerencia es empezar a usar materiales biodegradables en su servicio a bordo, es bastante trágico ver la cantidad innecesaria de plástico en cabina. Avianca is a really good airline, service as good. Of you travel from Colombia you will se how nice people are all the way through, in Guatemala not so much, more distant relations with the costumer. Food was good, I would probably like that they are more inclined to use recycled material on their plates and utensils servings.",Avianca,trip_advisor,['Assurance']
14720,ABSOLUTELY WORST SERVICE OF MY ENTIRE LIFE!!! HUGE SCAM! WORSE THAN TERRIBLE I WISH I COULD GIVE A NEGATIVE  NUMBER!,"This company is made up of the most incompetent, disrespectful, brainless people who affirmed multiple times they all have absolutely ZERO intention of helping solve a problem, and actually very purposefully delayed us causing us to miss our flight, only to have to pay even more money to this bs scam of a corporation. For 3hours we were sent from desk to desk given no answers, only disrespect and a huge waste of time until ultimately they wasted up all the time to rebook us on another flight until tomorrow, where we will now have to pay more for their mistakes and spend the night in an airport instead of making it to a wedding on time. Absolute worst experience of my life, will NEVER support this scam again, as it truly made me lose faith in humanity and left me discusted with the integrity of the company.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14721,DO NOT FLY JETBLUE!,"Worst airline to use. Had our tickets canceled 6 times, then when we landed in New York (JFK) we were told we could not board our connection flight causing us to miss it. Then we asked to board the next flight into the Worcester airport, which the lady told us could cost hundreds more if we wanted to do that. JetBlue doesn’t care about anything other than your money, and they don’t care how they get it, nor will they refund it. DO NOT FLY JETBLUE",JetBlue,trip_advisor,['Responsiveness']
14722,Poor airline,Just flown to calgary and returned from vancouver to London. Have travelled on many airlines around the world over 35 yes and air canada is one of the worst I have been on food both ways was appalingly bad and the staff were disinterested. The return flight was feeling cold and everybody had to wear blankets and jumpers. We had to wear masks for 9 hrs although this was the Canadian government's fault.,AirCanada,trip_advisor,['Responsiveness']
14723,Work Trip to LA,"Morning flight from Boston to LAX. It was a last minute booking and I don't usually use this airline. Had a bad experience in the past. I was pleasantly surprised, the aircraft was clean, good seating and inflight entertainment was good. Wasn't bad at all.",United,trip_advisor,['NA']
14724,We want your money!!!,Horrible flight. We booked a flight 2 months in advance after baggage fees and other various fees we paid an extra 300 dollars make our flights for 4 people with 2 checked bags almost $1000. Then they want to charge you for drinks and snacks. 3.50 for a 12oz can of soda. Are you high. Needless to say I won't be flying frontier ever again.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
14725,My Mistake - I Left My Tablet on the Plane - and Air Canada found it and returned it to me!!!!,"Comfortable flight, food was good, and I was able to sleep for part of it. The real story here is that I forgot my tablet in the seat pocket in front of my seat, and figured it was lost for good. I filled out the lost goods online form, and Air Canada actually found my tablet, and returned it to me! So don't give up hope - this took a few weeks to come together, and I had given it up for lost, and I am extremely grateful for the Air Canada lost and found staff (Chris) who was a tremendous help to me. Great ending to what could have been an awful occurrence. Kudos to Air Canada staff. On a more mundane note, I brought along a gel seat cushion for the first time ever, and it made a terrific difference. I had a bruised tailbone, so figured I would need it, and I will definitely travel with one again going forward.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14726,Flight,"I flew on Jet Blue the weekend of April 5. My flight was great! It left on time, arrived early, and went very smoothly. The attendants were very accommodating and friendly. I love the tv on the back of the seats! This is my favorite airline!",JetBlue,trip_advisor,['Responsiveness']
14727,DO NOT USE SPIRIT AIRLINES,Check in was hard. Flight was delayed 3 times without any information for a total of 4.5 hours. They charge me $100 for my personal bag at the moment when I was boarding. Thought I was saving money and it turned out it cost me more than a flight on United Airlines. DO NOT EVEN FLY WITH SPIRIT AIRLINES !!!!! Do your research please,SpiritAir,trip_advisor,['Responsiveness']
14728,was ok!,"I cannot complain, i had a good service from all the Avianca team. I just could say that food was ok but they should have more options!",Avianca,trip_advisor,['Responsiveness']
14729,It's hard to find a consistently worse airline in the world. The CEO should be replaced.,"As usual, Air Canada's incompetence and failure to effectively staff and manage their crews has resulted in another messed up trip. This company needs to be reformed starting from the top. When it is this consistent, the problem is leadership.",AirCanada,trip_advisor,['NA']
14730,"Great service, nice plane","Nice plane, great entertainment. Super service. My son was sick on the plane and the flight attendant was so helpful and friendly, she was really concerned for my son. Really appreciate the service.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14731,Great flight,I've flown Delta a few times and I'm very impressed with their service..not only were they accomadating to my special needs and very helpful I even got a seat upgrade on the way home..i would definitely fly Delta again,Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14732,flight canceled last minute,"How can you run a business like this? First flight we tested COVID positive just prior to flight and had to cancel. No reimbursement , so we payed for a new flight once we were healthy. Allegaint canceled our flight the night before our departure. How can you make any plans if you cant trust the airline to take you there? People depend on me to be somewhere when I say im going to be there but you cant trust Allegiant to get you there",Allegiant,trip_advisor,['Responsiveness']
14733,Good Airline,"I use this airline for most of my personal long distance travel. The price of a flight is reasonable. This flight was on time and the crews on both parts of the flight were professional. I had a layover in Baltimore BMI. The first plane was a new type. The seats were not comfortable for short people. The curve for the head was at an awful angle. If you are flying, bring a pillow or some other neck head support. This new plane also seemed to have less leg room. I am short and felt cramped. The second plane had the older seats and was much more comfortable. The flights left and arrived on time. Luggage pick up was very quick. Why does this airline allow people to bring their suitcases on as carry on? There are a lot of inconsiderate people that want to take all the overhead space for their large rolling suitcases. Also, people are bringing their little lap dogs claiming they are for ""their comfort. Why are these dogs allowed when they are not truly working dogs! Other people on the plane have allergies and the airline doesn't seem to care about other paying customers. Why not create a section in baggage that has AC/Heat etc. for these dogs to ride?",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
14734,Avianca Nightmare,"On January 12, 2023 I purchased a ticket to fly on Avianca Airlines via Avianca’s web site. All prices were stated in Canadian Dollars however, after finalizing the payment Avianca took payment in USD, NOT Canadian Dollars and charged me $373.31 more than was shown on their web site. I called immediately to have the error reversed and was told I had to request a refund for that fare and buy another ticket for the correct amount even though the purchase was only made 5 minutes prior. I filed the request for refund and was advised it would come in 30-60 days. That took 3 days of calls. 2 weeks later, I received a partial refund and was told I had to file a complaint for the balance of the money they still owed me. I did that too. It took 3 full days of calls (being disconnected, placed on hold and being transferred) just to get the refund request and new ticket purchased. I had no choice but to still use Avianca as they already had my money. When I called back about the balance of the money they didn’t refund me, I was told I could have a credit for a portion of what they owe me. Since I will never use Avianca ever again, I am forced to file another complaint and hope they send me the $181 they still owe me without escalating the matter further. Our flight started like this: Flight was originally on time however the pilot didn't fill up and had to return to the gate after de-icing. This added FIVE hours to our flight. They refused to feed us or serve water. If we wanted to eat or drink, we had to pay for it (cardboard food). Most of the passengers were frustrated and some angry but the staff didn't seem to care and offered to let them out at the gate if they were unhappy (without a refund & despite having made travel plans even taking time off work for this vacation). Once we arrived in El Salvador to pick up other passengers, we were told we had to disembark because now all the staff were over their allowable flying hours. After 3 hours in the airport, we were driven an hour away to a hotel for the night and had to return to the airport 4 hours later. All in all our 5 hour flight took a full day and we lost our money on the hotel we had booked for the first night.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
14735,Excellent flight Chicago to San Antonio,Easy flight from Chicago airport n first class. Very good service including a box lunch/snack. Flight left on time and arrived early. Smooth boarding and departure. Bags came very quickly. All in all a good experience,United,trip_advisor,"['Responsiveness', 'Assurance']"
14736,Bad customer service,"I'm a business owner, and I understand why certain rules are made, but I also understand using common sense. My wife and I were doing a red eye connecting flight from Vegas and hadn't slept at all. It's now 6am with our flight to Roatan not boarding until 9am, flight UA2043. My wife and I, along with one other gentlemen, were trying to sleep a couple hours against this wall before our flight boarded. A lady came up to the desk and told us we all had to leave because she needed that area as a walk way for their staff. Theirs only her, and now she's walked off. The plane is already hooked up to the terminal waiting for us to board. So no one is coming off or going on until we are. Their's also a solid 5ft of room for anyone to walk past us if they have to. So I'm not sure how we're a safety concern other then this lady having a power trip being super rude. An issue you wouldn't have with Delta. Use some common sense.",United,trip_advisor,"['Responsiveness', 'Assurance']"
14737,Terrible service,"Our connecting flight was hours late, arriving just minutes before our flight from Georgia left. When we got to the gate of course that flight was not only on time, they even left a few minutes early despite them saying they knew passengers from the previous flight were coming, and we didn’t even get an apology. Our party had to split and wait 7 hours for separate later flights hours away from our intended destination.",Delta,trip_advisor,['Responsiveness']
14738,EL EQUIPO ATENDIE MUY BIEN  E ES MUY AGRADABLE,En el vuelo AV969 de 25 de junio 2019 Cancún-LIMA EM LAS14.35 estaba fuera del aire antes de salir del avión me sentí muy mal.,Avianca,trip_advisor,['Tangibles']
14739,Get what you pay for,Worst travel experience of my life. Cancelled flight 1 hour before boarding and given no options to get home the same day. Had to miss a day of work and spend the night at the airport with wife and 3 kids. Done with this airline. Could go on but done wasting my time.,FrontierAirlines,trip_advisor,['Responsiveness']
14740,Convenient,"Hoping for the best?! Flight was great, on time and super convenient to Portland, Maine from Tampa, Florida.",FrontierAirlines,trip_advisor,['NA']
14741,Flight to Aruba,Flight was smooth and on time. They quickly loaded the plane and stewardess were very friendly. We enjoyed actually talking with the young couple sitting near us.,United,trip_advisor,['Responsiveness']
14742,Young Parents Beware,"Young parents beware. Delta gate agents are being given guidance that they can not gate check the popular wagon-strollers as strollers, eventhough the wagon-strollers have safety harnesses and are called ""strollers"" by the manufacturers. This leaves young parents stranded in the Atlanta airport with a broken elevator to baggage claim and a long distance (up to 1/4 mile) to travel with little ones and no stroller. This is still the case as of October 9th, 2023. Since my husband and I are both Million Milers with Delta, we thought we could fix this problem via calls and texts to customer service. No such luck. Included photos of the model the BWI gate agent insisted could not be checked (for not just our family, but another young mom).",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14743,Affordable flight,"My flight from Sao Paulo to Floripa with Avianca was just fine with me, with a little snack on board. The pilot' s take off and landing is good, doesnt make me feel scared at all.",Avianca,trip_advisor,['NA']
14744,Tes Part 2,"Part 2.... As boarding with my wife and two kids in line in front of myself, Tes decided to tell my wife I was rude to her at check-in. SHE CLAIMED I CALLED HER A SL*T IN FRONT OF WIFE AND KIDS. I have no clue what she is talking about. The strangest experience I have EVER had while traveling. Just in awe! Now she is a flight attendant.... great :( Everyone else is nice.",Allegiant,trip_advisor,['Assurance']
14745,Horrible Airline and Customer Service,"I am a charter pilot. I had to purchase a new SwissTech 21” suitcase. I flew home on Frontier Airlines and it was my first flight with this company. I signed up for their rewards program with the intention of flying them frequently. My suitcase had a tag identifying it as belonging to “crew”.” I was forced to check the bag, which I understand d as I had two expensive bottles of wine (I placed in thick bags and the wrapped them in clothing) contained inside. I notified the Attendant at the ticket counter and she placed three red “fragile” stickers on the hard case exterior. I flew most of the day and was up from 8 am until I caught my flight at midnight. I got home at 6 am. That is 22 hours I was up. I don’t sleep on planes at all, so I had not gotten any sleep. I got to Tampa International my suitcase, which was not even a week old, had several scratches, scuffs and was dented. It was obvious the line crew did not even give a care about my belonging. They threw it and mistreated my bag completely. It’s I drove home when I smelled alcohol. I pulled over and both bottles were broken. I threw the bottles out. Now mind you, I had not slept in nearly 24 hours. I immediately contacted the chat support. I later learned I was supposed to do this within 4 hours and I did, unknowingly. They referred me to filing a report and complaint. They did NOT tell me it was time sensitive to do so. I did as instructed and finally went to bed. I was later contacted and told since I didn’t contact a baggage agent or notify the airline within 4 hours after landing, they were not responsible. Mind you the person Freddie could care less and told me I should have gone back to the airport. So, I sent Freddie a screenshot of my conversation with the chat agent which clearly showed I contacted them at 7:58 am (which is only an hour and 58 minutes after I landed and clearly within the 4 hour requirement). I also explained a second time I had not been to sleep in over 24 hours (since it took me a while to report the incident and forward photos). Freddie wanted me to place myself, and everyone on the road at risk by driving back to the airport, reporting the incident and then putting everyone at risk yet again to drive home. I don’t live around the corner from the airport so for close to 45 minutes I would be driving tired. Statistical data shows driving tired is just as dangerous, if not more so than being intoxicated. It causes fatalities and crashes, but is also under reported. Again I was told by Freddie the airline was not responsible. It’s a sad day when you have to pay for everything on an airline and to check my bag it was extra. Just for them to mistreat it. I used to be a line crew member and NEVER mistreated anyone’s bag they way they did with mine. Then to be mistreated by the customer service(less). I use that term EXTREMELY LOOSELY. I notified Freddie I wanted to speak with a supervisor and was never responded back to. I’ll NEVER use this airline again. They’re going to miss out when I notify my employer not to use this airline for any of the charter pilots due to their disrespect of my bag, but their lack and care and compassion of me.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
14746,Poor service,"What a stressful experience on board Air Canada. Air Canada delayed my flight from Paris to Toronto without notice and asked me to come to the airport for the original departure time. The crew at Paris CDG was very professional and apologized for the delay and the inconvenience. The delay was very badly handled, they only give you a 10€ meal voucher which you can use at only one restaurant! And 10€ won't buy you anything! What a disappointing wait at CDG! Air Canada offered me discounted access to their lounge to apologize. The lounge was okay, the food was good and the crew was nice on the CDG lounge. On the first leg from Paris to Toronto, the crew was really rude and provided terrible service. The food was disgusting and the service was very quick the crew aggressively woke up the sleeping passengers so they to eat the food. No anytime snacks on the 9h flight to Toronto just water! I called the crew and no response all were on the back of the plane on their phone chatting in the galley. Fast forward to the prelanding service which consisted of only an inedible chicken wrap and no other option for drinks rather than tea or coffee. I asked for tea and got coffee. The connection was very stressful. I already missed a connection due to the delay in Paris, air Canada rebooked me free of charge after reminding the law in Europe concerning delayed flights. My new connection was supposed to leave at 7:30 PM it gets delayed to 9:00 PM without information, just informing us that their plane has technical problems. The second flight was better than the first one but very average. The crew was friendly and provided good service. They offered me a free meal from the premium economy after noticing that I haven't eaten the meal that I have purchased on board (the only good thing they did, was that they woke me up for the meal) The meal was edible. The flight landed at 11:00 PM at night and no apploigies for the delay. Air Canada offers complimentary drinks on their domestic routes which is good, most European airlines will charge for drinks on their routes. Baggage delivery was quick and efficient. I will avoid air Canada! Service was very poor!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14747,Excelente aerolinea con graves problemas en cumplimiento,En general es una muy buena aerolinea con una flota muy joven y moderna. Tiene en este momento graves poblemas de cumplimiento debido a un paro de pilotos reciente y a la no normalización de sus operaciones.,Avianca,trip_advisor,['Reliability']
14748,Disappointing experience from begging  to the end.,"Let’s start saying they claim to be a more affordable airline with good ticket prices but once you step at the airport they will charge you for everything so it ends up being the same. They charge for seats, carry on bag as a regular bag price and more. It took them 3 hours at the bag claim to be delivered to us. I will never flight with them again I don’t even want to see JetBlue sings.",JetBlue,trip_advisor,['Responsiveness']
14749,Tight connection no problem,I had concerns that my bags may not make the transfer to my connection in MSP with just a 37 minute layover. Everything was perfect as always with Delta. I will go out of my way to make sure I don’t have to fly on a different airline. Always the best.,Delta,trip_advisor,['Reliability']
14750,The Only Way to Fly!,"From the moment your chauffeur collects you at home, your awesome holiday experience has begun - the whole Emirates offering is just ""head to toe"" best in class, and made our day long travel to the UK an absolute breeze! The A380 plane was a sheer pleasure to behold, and there's even a bar for you to relax and unwind in. Cabin crew were excellent, and nothing was too much trouble for any of them. We will definitely be using Emirates again for our next overseas journey.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14751,Perdimos el vuelo por enfermedad y pagar el nuevo vuelo es un tramite muy demoroso,"Perdimos el vuelo por problemas médicos y cambiar al siguiente días fue agotador. El call center es lentísimo (dos horas en promedio), pagué 80 dólares en llamadas para que pudiera conseguir un nuevo vuelo, la multa 1000 dólares...no recomiendo la aerolínea, creo que la plataforma tiene que ser más expedita.",Avianca,trip_advisor,['Responsiveness']
14752,worst customer service of any airline,"It's impossible to get through to someone on the phone, impossible to get help with using a travel voucher. And beware: My voucher says NO EXIRY DATE but now they're telling me the voucher (never used) has expired. But even aside from that, it's impossible to get help with ANYTHING at this airline. They tell you to do everything online but if you have a problem, good luck. You can't communicate with a human being using human language, so you can't ask questions or get answers, it's all mouth and no ears. Inhuman and inhumane. Awful.",AirCanada,trip_advisor,['Responsiveness']
14753,Love the Premium Economy service,"My wife decided to upgrade us to Premium Economy and, I have to say, it was worth it. Aside from the extra legroom. we also had very good meals, with real silver and napkins!! We also had dedicated overhead space for our carryon, though, it appeared someone grabbed one of our spaces on the return flight. Service was very good and, I have to say, better than some of our previous United experiences. Entertainment options were plentiful. Considering the length of the flight (10+ hours), it is well worth the upgrade from Economy.",United,trip_advisor,"['Tangibles', 'Assurance']"
14754,Convenient flight,Slightly delayed flight from O’Hare all the way to San Francisco. The flight was full but the crew were very good to serve every passenger with a smile and courtesy,United,trip_advisor,"['Responsiveness', 'Assurance']"
14755,Rude and arrogant ground staff ,"By far the worst airline to travel. The ground staff were rude and especially the manager who threatened to Deboard our family for no apparent reason. We had one carry on that they made us test in the machine- we had to jam it in so they would not charge us $99 and when we yanked it out the manager said calm down and threatened to deboard us - we were calm and just trying to yank it out. Unnecessary drama, rude staff, pathetic customer service. On the flight asked for a glass of water - was told I could get one only if I was taking medicine so had to buy it! I know it’s no frills but really. Will not travel again. Managers need training big time.",SpiritAir,trip_advisor,['Responsiveness']
14756,Muy cumplidos y buena atención.,"Excelente el servicio en la cabina, muy cumplidos en la hora de partida, he volado varias veces con esta aerolinea y nunca he tenido inconvenientes.",Avianca,trip_advisor,['Responsiveness']
14757,A GOOD EXPERIENCE AND I  WOULD CERTAINLY FLY WITH AVIANCA AGAIN,"After booking I read the reviews so went to the airport with some trepidition. It was a bit chaotic at Heathrow but that was probably more to do with LHR than Avianca. Thereafter, I couldn't fault the service, seats, food and the staff were all absolutely fine. I then flew onto San Jose in Costa Rica and this flight was equally good.",Avianca,trip_advisor,['Assurance']
14758,"Allegiant Air at St Petersburg, Fl","This place is a disorganized disaster! The line for the ticket agents is too small and congested, half of the kiosks didn’t work, and the line moved at a crawl. When we finally got to the counter we were told it was too late to check the bags we had prepaid to check. We dragged them through TSA, threw out many liquids that we packed and planned to check. When we got to the gate the plane WAS NOT EVEN THERE as it had been delayed an hour! At the gate the agent scoffed at us and others and questioned why we still had our luggage. He was then curt, rude, and obnoxious about taking our checked bags at the gate. We proceeded to wait an hour for our plane to arrive. Had the ticket agent been clued in about the delay this could have all been avoided, The gates were over crowded (probably in violation of fire regulations), there was a joke of a store, bathrooms were a mess, and TSA and the ticket agents were all backed up. By the time we departed there was virtually no one around. Staggering departures, adding seating, having refreshments available and communicating amongst the “team” could have prevented all of this. The Allegiant group at St Pete has some serious issues. This isn’t rocket science....lots of other airlines have figured this out. What a frustrating disappointment!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14759,Mrs,The flight attendant didn't give me dates request back in june. Had to change hotel reservation and husband had to change his vacation schedule when you had those date available and still do. I will not use the airlines they cost more and I will use one of the flight apps.,Allegiant,trip_advisor,['Responsiveness']
14760,Poor service,London Heathrow-Salt Lake City Seats weren’t much better than economy. Poor food choice of chicken or vegetarian. Left the chicken which was the first time time that I had never eaten on a plane. It was tough and unappealing. Same food served as economy. For a 10 hour flight the most that was offered was shortbread biscuits or crisps. Never again. Salt Lake City- Tucson Short flight of 1 hour 25 minutes which was fine.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
14761,Comfortable flight,"The premium economy on Delta was very comfortable. Other than having to transfer in Atlanta, the flight was wonderful.",Delta,trip_advisor,['Tangibles']
14762,return flight,"I arrived at the airport at 5:00 PM as was recommended . Plane was to leave at 7:44 PM, Great weather, full plane, but no boarding and no one at the counter to ask questions. No one anywhere to tell you anything. Then the sign comes on, FLIGHT DELAYED TILL 10:10 PM. Employee comes in and tells us our plane has a hydraulic problem, but they need a part that is coming from. Cincinnati, Ohio in about an hour. or a new plane is coming from Savanna, GA, which ever is first. The part was a no show. Finally plane for Savanna arrives and we board around 11:20 PM . Arrived in Fort Lauderdale around 2:00 AM, everything closed, EVERYTHING, Missed our shuttle to our hotel by two and a half hours, because they quit service at 11:30. . CAB FARE TO HOTEL $30.00 ALLEGIANT DID GIVE US A (FREE) COKE.",Allegiant,trip_advisor,['Reliability']
14763,"JetBlue is great , process coming home from Aruba long at airport but everyone Happy",Have always had good experience flying JetBlue. Tip for Aruba airport going home is go at least 3 hours before flight plenty of places to eat while you wait. We were told to go 3 hrs early instead we did 3 and half went very smoothly. Reason for length of time is you have to go through checkin process twice because of customs so it can get a little chaotic,JetBlue,trip_advisor,['Responsiveness']
14764,Flying to cruise port,Flew from NY to Fl to cruise. Great flight. Flight attendants were very friendly. Free beverage and snacks,JetBlue,trip_advisor,['Tangibles']
14765,Trying to take your money,"I bought 2 tickets, checked in in once, and the system gave separate seats. We asked if we could change it in the airport and guess what? They asked money for the change. The plain was half empty. They just try to take your money. And more, they put people next to each other while they had enough room to keep distance. Idk what the logic is",SpiritAir,trip_advisor,['Responsiveness']
14766,Just OK,"Departing flight from Providence left on time, we arrived in Florida a little early. When departing Florida, they kept changing the gate we were departing from which caused alot of confusion. One downside I have to say is that they dupe you into thinking you get these really great prices but you have to pay for all luggage as well as carry ons! And the carry on price is more expensive than checked luggage. No complimentary beverages offered on the flight either. All in all, Just OK.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
14767,Only when no other airline works.,"Why can't seats be assigned and guaranteed. People don't deserve being treated like cattle. It is simple and reasonable to do. Bad booking, bad boarding , substandard. I have flown tons for decades. SW is at the bottom. AVOID",SouthWest,trip_advisor,['Responsiveness']
14768,seamless,"Flight was on time and was a smooth flight to Aruba. I would suggest getting something to eat before boarding the plane, as sandwiches are pricey. Free movies are a bonus, but bring your own ear buds, as they are $5.00 to purchase.",JetBlue,trip_advisor,['Tangibles']
14769,Never in my life of flight,At check-in I was prompted after gaining the counter attendants attention from her phone with saying hello. The bag that was purchased online was under the other travelers name but the whole reservation paid by me. The lady at the desk let me know it would need to be changed. The guest was not joining me do to projectile vomiting which would not be best for the flight... I called the night before to hear that it was non refundable and non transferable. The lady said she would need to make a call to change the bag. Once off the phone and that transaction completed. She said oh your traveling to SFB with a laugh and smile. You missed the gate time. When I checked in it was still 50 minuets from take off. I said what do you mean? For domestic flights you should be at the airport 1 hour to departure and two hours for international. I proceeded to ask what my options were? It was just a little bit bigger than a carry on size bag with a weight under 28 pounds. It was almost like she was delaying me longer to miss the flight. She was not helpful in giving me any options. My dress and shoes for my sisters wedding are in this bag I explained. The one option she did give me is that she could fly me out on the next flight. 6am the next day I’m sure for a charge she had yet to speak to. I would be late. She is making me later by the minute. I had to stop talking to this person that didn’t care about a human. I did something I have never done before. Trusted a stranger (airport employee with my bag and the keys to my car that was in the parking lot in 2 minuets.) Scared to death and not knowing what I was going to do I took off for the gates to get on the plane. It was now 35 minuets to the planes depart. As I’m in security check the intercoms call out last boarding call for my flight doors are closing. I’m rushed through while security said id be fine my door closing time it was no problem. As I run to the gate it calls out again this time 30 minuets until take off. 15 minuets per the boarding pass I would still have to make the flight. I arrive out of air to board. The lady at the counter asked for my ID. Says “oh you the one at the counter down stairs????” Me “yes”. I get on the plane and make it to Orlando. I asked her when she said something about the other trip at 6am the next day if she could send my bag then. The answer was no. Repeatedly saying with anything I could ask “we can’t separate the passenger from the bag.” That happens when it is lost? I’ve been in hospitality for 16 years. This was not it! I should have had the guest come and projectile vomit all over everything including the girl at the counter. I have made the best out of this and the stranger with my keys and bag sounds like a great person. I have shopped for new items for the wedding spending an extra $300 dollars for two days to hope my other belongings are there when I return. Time will tell. I meet so many people per day in my work that travel. This airline is fairly new and needs to understand its customers service first!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14770,Key word: Somewhat,"I think I was very lucky here, flight wasn't delayed, nor overbooked, but the boarding process was much slower than usual. The snacks were pretty limited, but not drinks. Pilot gave us a very nice view of Manhattan, but, the flight attendants weren't nice and had a but of an attitude, which is weird for a 3 o'clock flight. The tray was very dirty for an airline that isn't budget. The flight overall had not too much turbulence, and they handed out snacks not long after reaching cruising altitude. The in flight entertainment was quite limited, but the seats were somewhat comfortable and wifi was free for T-mobile customers (which i am but I find that very unfair for non-T-mobile customers) landing was somewhat smooth, but I'd definitely prefer jetblue or delta over it. Overall, 3/5. Recommend only if you're flying between 2 destinations that have good views if the skyline before landing",United,trip_advisor,"['Tangibles', 'Assurance']"
14771,Frontier Airlines worst customer service,"Hello Frontier Airline I fly with you every week, it was very disappointing NOT to get HELP when I stop at your Denver customer service center. I’ve been flying with the wrong date of birth for over 100 days now. I noticed on myfrontier app you can change your gender, but can’t fix your date of birth! I visit a homeless facility in Arkansas and it look 10 better than your Denver Hub Center… I noticed you deleted my post in just 3 minutes, but has been more than 100 days with out any help from FRONTIER.y",FrontierAirlines,trip_advisor,['Responsiveness']
14772,Lost luggage in non-stop flight and very rude rep at the counter,"Allegiant Air managed to loose my luggage in non- stop flight. there is no luggage counter in Indianapolis, so i went to the 2-nd floor to the ticket counter. the Allegiant rep, aftrican american woman was Very Rude to me, threatening to call the police if i will not leave without my luggage. so much assistance..",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14773,Experiência ruim com Avianca,"A companhia é a mais fraca que já viajei. Atendentes mal humorados, não oferecem um copo d'água sequer. Até pra sentar eles já correm com a máquina de passar cartão",Avianca,trip_advisor,['NA']
14774,A Good Trip BUT,"We had travelled out from Heathrow & had two internal flights as well as the trip home. All the flights were on time. On the long hauls there were entertainment consoles. On this flight my wife’s didn’t work. The staff were friendly and helpful. However our evening meal was inedible which was a shame as the meal out was fine. The seats were reasonably comfortable, fortunately neither of us are tall otherwise it might have been different. There never seems to be enough overhead storage and one case ended up a long way behind us. If it weren’t for the meal, I would give four stars and we will happily fly Air Canada again",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14775,Lousy hospitality,Waiting for 30 min at the door of the salon feuille d'érable to be admitted. As they say it is full. Once upstairs there was room. Attendant was far from courteous.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14776,Stole my money,"After contacting the Better Business Bureau and speaking to many rude customer service representatives, it appears this airline is okay with the fact that they are stealing peoples’ money during a pandemic. My flight was cancelled due to Covid, apparently I had 90 days to book a new flight. I never received any emails or contact indicating I had 90 days. After being hung up on and explaining my situation to a customer service supervisor, it didn’t matter. Frontier decided to still take over $500 dollars from me and not offer a credit extension or money toward another flight. It is disgusting that this company is profiting off of people during pandemic. A customer like myself who travels frequently would have given this airline more business in the future. Now I will devote my time to letting people know how corrupt this business is.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
14777,First flight on Southwest went well,"This was my first flight on Southwest. We had pre-boarding because of my husband. This made not having assigned seats like we are use to on other airlines a non-issue. The staff was excellent, and I liked the legroom. We would use them again if flying in the US.",SouthWest,trip_advisor,['Assurance']
14778,Ended up in Emergency Room due to baggage issue,"I was supposed to fly out on Jan 25th at 5 pm. Flight was delayed several times because the pilot did not show up. At a certain point in this fiasco, the airport I was to fly to had freezing rain. The flight ended up being cancelled. No certificates were offered. My bag with my medications was in the belly of the plane. I was able to arrange, with customer service's help, to stay nearby for the night because the next available flight to my destination was the next night. I figured one night without my medication would be ok. The next night, I arrived at the airport in dirty clothes and unmedicated more than ready to go home. There was an issue with the door of the plane at its last stop. It was delayed from 5 pm until 9:30 pm a half hour or so at a time. I was told that my luggage was then in the belly of this plane. When finally boarding, I received a call saying that my mother had a medical emergency and was being taken to the hospital. Tearfully, I had to remove myself from the plane home in order to get to my mother. I was told where to get my bag. It never arrived where it was supposed to nor at a different turnstyle that I was told it could have gone. I had to wait about 13 more hours and had to pay more money to get back to Phoenix. In Phoenix, I filed a claim for my bag. This is now Jan 27th. My bag was somehow sent to Ogdensburg, NY before I ever got on the plane on Jan 26th. However, the airline lost sight of where the bag was and rather than telling me the truth, lied about it being on a flight to Tucson where it would be taken by a delivery person and delivered to me in a few hours. If they had been truthful, I could have gotten my husband to overnight new meds). I ended up in the emergency room due to the lack of medication a few days later. My bag was finally found in Ogensburg and sent to me, arriving on Feb 5. I returned home Feb 7th. I complained to United and they did not even give me the courtesy of a reply. The only reason I intend to use this airline again is because it is the only one that flies within a reasonable distance of my home. The flight staff are wonderful, helpful and caring which is a plus. But when you can't count on the flights' timing or the luggage being where you need it and you can count on the food in premium to be abysmal and customer service to ignore you, you may as well choose another airline in my opinion.",United,trip_advisor,"['Responsiveness', 'Reliability']"
14779,Better seats and in-flight entertainment than most others,"Jet Blue does a very good job--friendly flight attendants, free drinks and snacks, decent seats and very good in-flight entertainment. If the dates/flights work out, its my go-to airline. I'm 6'5"" so other than a big price difference for an upgrade, this airline gives me more room than most in coach.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
14780,My favorite!!,"Love this airline! Due to Hurricane Dorian, flight was empty. The flight attendant told us as were getting on the plane to spread out! It was great! Flights on time & empty!!",SouthWest,trip_advisor,['Responsiveness']
14781,"Flights are easy to book, luggage is free","Booking a flight on Southwest is easy. Each traveler can check 2 pieces of luggage for free. You can also take a carry-on bag and a personal bag at no charge. Flights are generally on time, and frequently arrive early.",SouthWest,trip_advisor,['Reliability']
14782,pesimo,"No me gusta hablar mal pero hay que decir la verdad. El vuelo presento una demora de 145 minutos por imprevistos. Y hasta aquí uno entiende que pueden pasar inconvenientes. pero la actitud de Avianca fue grosera . El Reglamento aeronáutico para las compañías que vuelan en Colombia preved que después de 120 minutos de demora los pasajeros tienen derecho a una compensación que consiste en un refrigerio y en una llamada telefónica para avisar los familiares del retraso.. Ahora bien , cuando fue' solicitado el refrigerio ( no la llamada telefónica) el personal de Avianca contesto' che a ellos no les importa, que la política de Avianca es no dar nada que se queríamos teníamos que denunciar los hechos a Aerocivil. Nosotros veníamos de una conexión con Cusco , salimos de el hotel a las 7 de la mañana , no teníamos moneda local porque estábamos de regreso y cambiamos todo la noche antes. No teníamos programado almorzar en el aeropuerto porque el tiempo de conexión era de 59 minutos. En fin : nos quedamos da las 7 de la mañana hasta las 15.30 sin poder tomar ni un baso de agua. Cambiaron puerta de embargue tres veces, el personal de tierra de Avianca no asistió los pasajeros, se limitaban a decir que no era su deber. Añadir que no es la primera vez que me pasa lo mismo con la Avianca.",Avianca,trip_advisor,['Responsiveness']
14783,"First time, won't be the last!","It was our first time flying with JetBlue and we liked it. Ono of our flights left a bit late but other than that, everything else was fine. Not as cramped, individual screens, decent ham and cheese croissant, free snacks and drinks on a self serving station. And the crew were always nice and friendly.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
14784,Flight to Cancun,Crew was very friendly and served a beverage. There were no screens to watch anything. If you wanted wifi you had to pay for it so you better take your own entertainment,AirCanada,trip_advisor,['Tangibles']
14785,Unorganized. Terrible experience,"Had to wait for 7 hours to fly from thunder bay to Winnipeg because there was a ""minor issue with communicating device"" and then another 8 hours in Winnipeg. I left home at 3:30 am for the 5:0 am flight , which was supposed to arrive in Calgary 8 am. They handed out some coupon which expires in 60 days and you won't know the discount until you use it for next flight. Like everyone else on the same flight said""there will be no next flight with Air Canada""",AirCanada,trip_advisor,['Responsiveness']
14786,RECONSIDER ANOTHER AIRLINE!,"My experience with delta has been beyond unacceptable the lack of customer service is quite disturbing considering the high recognition they received on top of being apart of the program for two years now. On July 30,2023 my domestic travel plans went from a 5hr travel day to 15 HOURS due to a minimum of a 585 min delay on my first flight which was never notified until a hour before boarding. Then, I was automatically rebooked for the next flight which followed by hours later being delayed again yet this time no notification until I arrive at the airport print out my boarding pass. Yesterday, I had to travel three times to the airport just to make it home. With every flight rebooked being delayed I had no choice but to completely travel to Detroit just to make it make to GSO. I was never offered comfort at the gate nor on the flight for the inconvenience. Not one voucher or appropriate compensation was offered. Imagine being given the runaround by agents at the gate and customer care just to find out the following day none of the 7 phone calls to customer care on my travel day were EVER documented. Delta you should be ashamed that you cannot live up to the loyalty and funds your consumer provides you. Being offered only $75 dollars worth in SkyMiles or $175 gift card is insane when you have spent well over $400 combined. After I specifically a supervisor today that yesterday a representative offered $250, she told me verbatim the because it was not documented she cannot accommodate me. Yet, with no hesitations the supervisor tells me if decline her today she will have to document this. Honestly is this how you all treat your consumers? Its truly disheartening the only solution this airline has for me is to fill out a complaint comment and wait and wait when I have waited more than enough on July 30,2023. It is clear to me that the airline does NOT CARE!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
14787,Wasted time for nothing still no accountability,"My Original flight was scheduled to leave by 10.30pm from SFO as direct flight. There is no weather issues at SFO and due to gusty winds in YYZ, the incoming flight was delayed and we all understand this circumstances as natural phenomenon. By 11.30 pm or so once we were in the flight the main door was still open and we were told that the bags were still to be loaded and some logistical delay. Three plus hours gone and still the main door was open and still no progress and I asked the one of the nicest flight attended he said that there are no ground crews to load the bag and waiting for some solution. Little while latter there were some movement in the ground and noted they were loading the Big Cargo box called Unit load Device. I was surprised that they waited to load the Unit Loading device than regular passenger bags. I hoped that all the bags were loaded. Today, by 10.30 Am ( 4.30 min after schedule arrival ) finally we landed and was able to disembark the flight and after all the delay in the Immigration line , while waiting for the bags only realized that they have not loaded the bag. It is now almost after 2h from arrival we realized that part of our bags are not loaded. There is no responsible ground crew in the baggage claim area other than 4 people attending the long line of missed baggage people who can answer one customer for 10- 15 min to attend. 1. It is clear that Air Canada has more priority to have the commercial cargo ( waited for the commercial cargo Unit load device to be loaded for more than 3 hours and not giving considerations for the passengers 2. They gave more importance to the Unit Loading Device for commercial cargo than loading the passenger's bags 3. No responsible officers on ground to inform the passengers ( including my bag with Priority tag) about their bags and wanted us to stay in the long line to register the missed bag . I have wasted 7 hours of my precious time in the airport and my nightmare is not over yet..... I would suggest all those affected passengers to contact the CEO Michael.Rousseau at Aircanada.ca for appropriate refund for the hardship they endured that was fully under air Canada's control ( not the delay of Covid or Local weather but the staffing issue that they should take ownership.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
14788,Horrible Experiance,"This airline charges for seating, traveling with kids is a must due to the fact that if customer does not pick the seat everyone will be separated, and unfortunately I had my grandkids with me; they charge for carry on luggage as well as check luggage; charges for anything you may want to eat; the seats do no recline, it is a very old plane. On my return when I was checking in Myrtle Beach I was told that my roller carry on was to big as a carry on an I must check it as regular luggage, it was not a problem on the first leg. I bought this Samsonite hard plastic carry on a few years ago when the major airlines decided to change the size of carry on luggage; never had a problem until today. I was told that I will paid the difference between the carry on and check in luggage since I already paid when I made the reservation; But when I arrived at home and check my credit card, Allegiant had charge again a full price for checked bag and not the difference. When I call customer service, the only thing they can do for me is give me a voucher credit for my NEXT TRIP with them, something that I never will; to be more explicit they stole my money.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14789,OUR CHOICE FOR VEGAS,We travel to Las Vegas 3 - 4 times a year and fly Allegiant Air every time. Flights are commonly delayed by 15 - 30 minutes. Not a big deal for us. Everything from seat selection to in flight drinks and snacks are additional charges. Just something to be aware of. Overall its a great value and we enjoy flying Allegiant!,Allegiant,trip_advisor,['Reliability']
14790,Mrs,I travel from Johannesburg to Mumbai on 23 January 2020 with EK 762. When I received the luggage at Mumbai airport one bags was tear it from the site and back. We complain at the Mumbai airport . they gave small paper with reference BOMEK. Tag number EK 475382 and took the details. But till today no feedback. So many people complaining about luggage problem with Emirates airlines. My brother bags lock also broken.he found it when he reached at home. When I talked to travel agent they said we complain many times but no reply. I suggest people to be carefull about luggage to travel with Emirates. Worst experience.,Emirates,trip_advisor,['Tangibles']
14791,NOT friendly,"Total of 3 flights (2 layovers). Flight attendants would actually wake up passengers and tell them (not so nicely) to put their masks on. One flight attendant thought my companion was videoing her and demanded he open his phone. Of course, he was not and she ""sort of"" apologized.",United,trip_advisor,['Responsiveness']
14792,Return from NYC to Dallas,"As always with SWA, flight from NY to Dallas was on time and the flight attendants entertaining. SWA continues to deliver exceptional service for a reasonable fair. Non stops to and from Dallas daily. Exceptional choice!",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
14793,Should be classified as a budget airline,"I had a round trip to Singapore back in March consisting of 5 total United Airways flights. One of those flights left and arrived on time... Original flight was canceled leaving Toronto due to a snow storm (not United's fault) and it was quite easy to book the same flights the next day. Next day leaving Toronto, get on the plane on time to sit there and wait. 10 minutes later we found out a kid puked and they were waiting to clean it up. It took them 30 minutes to clean this up... Now United booked me with a 55 minute layover in SF. Turns out, over 50% of the flight had short layovers which they did a terrible job controlling the mob trying to exit the plane. Got off, made the Singapore flight with seconds to spare, which was my one good flight. Didn't check my bags because I didn't trust the airline. Coming home, get on the plane and sat there for 40 minutes. When the plane sits there not moving, it is recycling hot humid air through the plane. The amount of hands I watched go up and try and get cold air out of the vent was comical. We also paid the extra $35 to select seats which we didn't get, let alone get seats together. It was a packed 15 hour flight to SF which landed an hour late. 2 hour layover in SF cut short which also since we were late couldn't gate at the original terminal as it closes after 10pm... Had to collect checked baggage and re check because this is America. Another sprint for a connecting flight, get to the gate and I'm told I'm only allowed 1 carry on (I had two which was allowed on the previous flight), I walked on with it anyways. Fly to Newark. Newark to Toronto, boards on time, leaves the gate on time (holy cow!) drives around the tarmac for 20 minutes ""Errrr sorry everyone, we have checked bags on our plane for passengers who didn't make the flight so we must turn around and drop the bags back off"". Why did the bags make it but not the people? Why are we dropping off the bags and not picking the people up? Who is even running this company?? Arrives at Toronto 1 hour late. Goes to my bag belt, 20 minutes pass, nothing. Talk to the United lady and get ""Oh yea, they never use this belt (I think it was 12), whenever it says 12 they put it on 11"". If you're reading this you may think this is a joke, I kid you not, this is United Airlines. They lost my bags lol I think they lost the whole flights bags tbh. Now you may be wondering, why 2 stars?! United Airlines is 1 star at best! Well, I did get my bags back in 24 hours. So United Airways gets 2 stars because they are really good at fixing their screw ups. Now a logical person would think ""maybe if we screwed up less we'd be able to focus our energy creating an enjoyable experience for our customers to begin with!"" but that would require a decent company to begin with. Sorry if my grammar is rough, I'm not proof reading this novel.",United,trip_advisor,"['Reliability', 'Responsiveness']"
14794,United Airlines is GONE & has lost the plot,"United Airlines has lost the plot, there is zero customer service with this airline anymore! I would not ever recommend anyone fly with them ever again! They have made our trip miserable from the start by first canceling our flight the night before we were to leave in the early morning. We only found out because of our travel agent notifying us late at night. Then they did not honor a single upgraded seat that had been previously purchased. Then they never let customs know we were arriving at a different airport (meant to arrive San Fran, changed to Dallas) putting the the burden on us to explain to them why we came in a different port of entry. Then they did not seat us together as a newly wedded couple on ANY flight to or from internationally or domestically (four flights international arrival, multiple domestic and then going back the other way). Then they would not honor a refund for the extra $$$ spent to upgrade our seats. Then they FORCED us to check in our carry-on both domestically and internationally with ALL of our international comforts for a 24 hour journey! They did this exact same bull crap to other family members just a few months prior to our attempt to travel with them comfortably and confidently! NEVER will they EVER have another chance to take our money and treat us less than cattle again!",United,trip_advisor,"['Responsiveness', 'Assurance']"
14795,Flight to Turks,"Friendly staff and no delays. From my understanding, you should have wifi for the portion of the flight over the U.S....Wifi never worked and we were told if was malfunctioning.",JetBlue,trip_advisor,['Assurance']
14796,Service not up to standard in Economy,"The basic procedure, in my experience, is that drinks or at least a minimum of water, are served after takeoff, followed by the food service. I watched the movie ""Front Runner""starring Hugh Jackman, before I was offered a drink or something to eat. I find that absolutely appalling.",Emirates,trip_advisor,['Responsiveness']
14797,Great service,Had to give a shout out to United Airlines and it’s partner Mesa Airlines for my recent trip to Leon Airport (San Miguel de Allende) to Fort Lauderdale. Both flights were on time and were handled professionally. Great service.,United,trip_advisor,['Assurance']
14798,Business Travel Made Nice,"Even though the flight was completely full, the flight crew was accommodating a did a very good job of keeping us entertained and great in flight service",SouthWest,trip_advisor,['Responsiveness']
14799,Great flight,"Very comfortable airplane, very accommodating, great flight with a lot of legroom… But definitely fly with them again to Mexico",Allegiant,trip_advisor,['Tangibles']
14800,Don’t do business with them,"Like fools we signed up for the fly anywhere deal. Problem is, you can never book flights for the deal, none available at the low price. In the end we book to Phillip at a much high price. Shame on you Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
14801,Nothing to reclaim,"Because of my work i travel a lot inside Ecuador and I always book through Avianca. I like it because fulfill my expectations: departing on time, nice and respectful staff and good entertainment on board. If people is looking for fancy and commodities i don't know if it's the best airline, but for normal flights i recommend it 100%",Avianca,trip_advisor,"['Reliability', 'Assurance']"
14802,"Very friendly company, takes you places safe and always on time","Delta Airlines is one of my favorite. The staff is always so friendly. They were even able to put me in a sooner connecting flight than my original, charge free. It is the type of company that truly cares about their customers, and will go out of their way to make sure their safety and comfort are secured. Very pleasant experience.",Delta,trip_advisor,['Assurance']
14803,"Difficult to find signifcant faults, and one big tick!","Emirates Melbourne-Singapore Return Business Class 1. Melbourne to Singapore EK 405 (Monday 5th August): Melbourne Lounge could not be faulted. After boarding there was a distinct lack of attentiveness from cabin staff even though cabin was only at about 50% occupancy. I needed to ask to have someone hang my jacket and a fellow traveller had to ask if there was a complimentary champagne. Disappointing that no amenities kits are distributed on this and similar -non-overnight - flights. Food and service were excellent after that initial “lapse”. Entertainment, in range of options and view-ability on large screen, would be hard t beat. 2. Singapore to Melbourne EK 404 (Sunday 11th August). Special thanks and commendations must go to the receptionist in the Business class lounge who went well beyond “the call of duty” to fulfil the wishes of this customer. For this Emirates staff member, special bonus points should be accredited. Singapore Lounge exemplary. Could not have asked for more in relation to service, attention and food on the return journey.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14804,El regreso pesimo,"El peor regreso, cancelaron el vuelo sin justificacion alguna y nos llevaron a un hotel pesimo : sucio y mala comida",Avianca,trip_advisor,['Responsiveness']
14805,Price Gouging / Hurricane Ian,"My mother took ill and I had to get a flight to attend to her immediately. I had no internet access, electricity or water after the storm. Damaged home as well. RSW offered limited flight as they were using for search and rescue. I tried other Airlines but could not find a flight at all. I called Frontier to book a flight. They gave me a ridiculous price. They told me that I would have to book online to get a better price. I advised I'd just been in a major Hurricane and had no internet access. They would not help me whatsoever. I was distraught over the Hurricane and my mother being ill. I booked the flight as I had no other choice. I feel I was price gouged and taken advantage of in both of my emergency situations. I feel that they should at least have attempted to help me under these circumstances. I am not looking for a full refund. I want only the price differential if I was able to book this on line being I had NO internet access. They offered me a $50 voucher. I don't feel this is acceptable. I will never fly them again due to the non empathetic treatment I received and not having internet to book online due to this devastating storm. I want this to be known. And I do believe I am in the right here.",FrontierAirlines,trip_advisor,['Empathy']
14806,Powertripping agent,"Had the worst experience ever in Denver. Was charged $200 for two backpacks that we had not been charged for our whole trip as they were our personal item. We flew Frontier from Miami to Denver and didnt have to pay for them. But the ticket lady at Denver made sure we paid. Give her a raise for doing her job and catching us!! $200. is ridiculous for a carry on bag charge. Then the ticket lady got in my face after I took my card back saying three times she has the RIGHT TO DENY ME ACCESS TO MY FLIGHT DO YOU KNOW THAT MAM. I said for what? Taking my card back? She said yes the way you grabbed it? I simply took my card and put it away was I pissed about the charge absolutely, but she was on a POWERTRIP if I ever saw one. It was 4 am I had just slept 4 hours on the Denver airport floor the last thing I wanted to do was argue with this lady on a powertrip. Never flying this airport again, no coffee, no snack nothing offered the whole flight there. Ridiculous. Customer service did nothing when contacting them just we see your bag was over weight how? We never weighed it. It just was over the size of the tiny personal item box allowed.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14807,You get what you pay for,"If you fly a budget carrier, you need to have budget expectations. In that thought, they deliver for the price point they charge. One thing that is extremely irritating however is the non stop efforts at selling you crap you already declined. It starts immediately when you buy your ticket. Do you want a seat upgrade? You should upgrade your seat? Do you realize that you haven't upgraded your seat? Upgrade your seat for less Now! Multiple prompts, asking the same question that you said no to already. But it doesn't stop there...Then the emails nags, and the text message nags, then the last nag... you can't actually check in for your ticket till you decline all their upsales AGAIN. C'mon Frontier, No means No. Move on.",FrontierAirlines,trip_advisor,['NA']
14808,Cuidadosos,"Eu peguei o vôo num dia de muita chuva e com alertas meteorológicos de perigo no Rio e em São Paulo. Eu tenho muito medo de avião e quase desisti do vôo. Agradeço muito à equipe da Avianca, em especial à comissária de bordo Jéssica que me acalmou e permitiu que eu fizesse um bom vôo!",Avianca,trip_advisor,"['Assurance', 'Empathy']"
14809,Great Service,Best friendly airlines. Love flying jet blue. Decided this year to do only carry on luggage. Wrapped clothes tight and bought sun tan lotion in Aruba. Easy peasy.,JetBlue,trip_advisor,['NA']
14810,Bad Trip,This was the worst experience I have ever had with an airline. The flight going was uneventful the seats were smaller but I felt for the price that was a small setback. The check in returning to Memphis was disappointing and truamatic. The check in people were ride and unhelpful. There were three of us and one got to the airport an hour and a half early...the other two got there at 40 minutes prior to take off due to unforeseen circumstances. In essence we were told it would take to long to board..so we could be book two days later and add $75 per person. We asked if they could assist us in finding another flight in another airline they advised that they could not do that and the two day delay and extra money was it and all five of them turned and started playing around laughing and left us at the counter. They did not show compassion nor people skills. We went to American airlines and we're treated like true customers. Although we had to pay an extra $400 and stayed the night at the airport we were content. The leg room was better and the luggage policy was alot better. I will never fly Allegient again no matter how inexpensive they are.,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
14811,Brenda,"Terrible airline. I have been flying my whole life. Mom worked for TWA, daughter with American. I have never witnessed such terrible service. Do not waste your money on this low budget airline! JetBlue is the absolute worst!",JetBlue,trip_advisor,['Responsiveness']
14812,Pissed,I planned a trip to visit my cousin in Puerto Rico. They were to leave home to PR Sunday and I was to leave Monday. Their flight was cancelled but mine was not. The problem is that I was staying with them during my trip. They couldn't go home and I couldn't leave because I wouldn't have a place to stay. I had to purchase another round trip ticket with a different airline. The inconsideration of Spirit Airlines is unmatched. The CEO is hot trash on a summer day for the mishandling of thousands of flights that people spent their hard-earned money on that they most likely won't get back and couldn't even take.,SpiritAir,trip_advisor,['Responsiveness']
14813,STAY AWAY!!,"We purchased a vacation package for April, 2020 and Frontier was the airline. The trip was cancelled due to COVID-19. The airline will not honor the credits for the flight and our family is now out over $2,000! HORRIBLE and DISHONEST company!!",FrontierAirlines,trip_advisor,['Responsiveness']
14814,Extremely terrible quality,"I always used to prefer flying via Dubai so I could shop in between but now I would never ever repeat this mistake and fly in Emirates to India ever again. For sure. Because they started this new thing to check the cabin luggage weight ""INCLUDING"" Duty free stuff which you buy and consider it as one whole luggage and apparently it should be less than 13kgs. If not you've to pay plenty for each kg. This is nothing but a VERY VERY CHEAP trick to get easy money. Ofcourse the cabin luggage should be less than 7kg or in this case 13kgs. But you can't include duty free. And this check was done only for ""Indian "" flights as I checked the other flight gates and they weren't doing the check. From London to Dubai everything was perfect except for reminding air hostess what to bring again and again but I understand that it was busy flight but the flight from Dubai to Hyderabad it was definitely the worst flight ever as the food was disgusting and the touch screen to the entertainment system were so damn worse. Until you punch the system it wouldn't work. Really surprised by the quality of Emirates. But again would never travel via Emirates",Emirates,trip_advisor,['Responsiveness']
14815,It used to be better,"The flight to Havana is almost the same length as a flight from Bogota to to Miami, and the price is even higher, but the service is far from similar, just a sandwich and a drink (no options on the sandwich). The return flight was in a plane without entertainment screens, so if you don't have the app, there's no entertainment on board.",Avianca,trip_advisor,['Tangibles']
14816,Awesome 1st flight on Spirit!!,"The staff was excellent. The plane was new, spacious and spotless. I was skeptical- the Spirit team exceeded my expectations!!",SpiritAir,trip_advisor,['Assurance']
14817,aerolinea,"aerolinea con excelente servicio, puntual, limpia, sin travas en embarque, dos maletas y no te estan molestando por las maletas de mano, azafatas preocupadas en atenderte bien",Avianca,trip_advisor,['Tangibles']
14818,the worst airline on the planet,"I had one piece of luggage with me when I've already paid for my carry-on (checked) as I was going through the gate the frontier customer service yelled at me demanding that I paid $80 for my one piece of backpack, so I got rid off some food I had with me so it can fit on that ""standard"" measurement... I cannot believe how greedy they are, they have no business offering any travel service... plain awful experience.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14819,BAGGAGE THEFT/VANDELISM ENCOURAGED,"Upon arriving in Vegas at approximately midnight I noticed an oil stain inside my luggage and thought my body oil had come open in transit. I had a 6 a.m. tour to the Grand canyon and did not return until after 10 p.m. the following morning when I had a chance to pull everything out of my luggage to assess the damage only to find the top to my body oil was NOT IN MY luggage and stashed cash and my medication has been stolen. I filed a complaint only to find FRONTIER HAS A POLICY IN PLACE TO PROTECT THEIR THIEVING BAGGAGE HANDLERS that states any loss or damage must be reported within 4 hours of arriving at your destination. Upon speaking to several boss' boss, there was absolutely NO consideration of my schedule or offer of reparation for approximately $1,000 in loss and damage of cash, clothing and shoes.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
14820,Really appreiciate this airline,"JetBlue has never failed to delight. Right pricing, consistently professional service. Great in-flight entertainment. Comfortable seating. I really appreciate this airline. Such a difference from the obnoxiousness of the staff on eh ehm.",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
14821,Worst airline ever,Flight got delayed 6 hours and then was cancelled at 10 o clock at night for staff shortages. Absolute terrible customer service no remorse. Stuck in chicago with nowhere to stay gonna have to lie on the streets. Worse airline ever please if your reading this never ever fly JetBlue!!!,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
14822,Flying Thursday - please help me understand the boarding process with our scenario.,"My husband, 13-year-old son, and I are flying out this week. We have Anytime fares, purchased in October if that matters. We have 2 flights to our destination. We are essentially first-time fliers because we haven't flown since 1989 and never with SW. Yesterday, I went ahead and bought an extra seat for myself as a CoS. I called an agent to have them book it so I didn't screw it up LOL. It's got the ""xs"" as the middle name so I know that it's correct. I am tall and 300+ lbs (though I've lost 9 this month, yay!). My sister has me freaked out over the boarding thing. I know we get automatic check-in 36 hrs ahead of the flight. We are all on the same reservation, but she tells me that it doesn't mean we will board together, like we won't be B 37, 38, 39 or whatever, that one of us could be 10 spots behind the other, etc. Here are my questions: * She told me that even with my extra seat purchase, I should utilize the CoS policy so that I can pre-board. Can I do that, even with the extra seat? * Will using the CoS policy slow me down in any way? Like are there extra steps that I will have to take? * Can my 13-year-old board with me or my husband? Thank you. I appreciate any other information you have to offer. We are flying out of BOI to LAS then LAS to HOU. ETA: We also have TSA Pre-Check, though I'm sure that doesn't matter with regard to getting on the flight. And one more thing. Our flight to LAS arrives at 7:30 and the next leaves at 9:15. Is that going to be too tight?",Southwest,reddit,"['Responsiveness', 'Empathy']"
14823,First time I've had a terrible experience from Delta,"Delta handled the first leg of our Air France booking, ultimately bound for Morocco. The Delta flight departure was over 3 hours late, causing a chain reaction of missed connections and lost baggage. What was planned to be an arrival in Marrakech, Morocco just after noon, ended up with arrival at our hotel after midnight... and with lost luggage (not delivered to the Marrakech airport until the following afternoon). I realize that Delta did not operate legs of the journey, but it was their delay and baggage handling that created the problem.",Delta,trip_advisor,['Reliability']
14824,don’t use,"Needed customer service help and was on a hold for two hours for them to hang up on me. Don’t use frontier, EVER",FrontierAirlines,trip_advisor,['Responsiveness']
14825,Excellent and affordable,"Before flying Spirit, we posted on Facebook to ask to ask friends and family if we were allowed to bring a diaper bag for our two children. Most people responded with complaints about legroom or the fact that no carry-ons were included or that snacks and water cost money. There was plenty of legroom and although the no carry-ons are allowed and snacks and water do cost money, it really didn't affect our experience since we knew that before we purchased our tickets. They did however allow a diaper bag and one large backpack per ticketed customer. They also allowed us to check our car seats for our 4-year-old and our 1-year-old as well as a double jogger stroller for free like any other airline. The employees were polite and courteous although I'm sure that depends on the particular employees that you deal with like any airline. What was exceptional about spirit was that the actual boarding time was much shorter than other flights that I've been on. also the amount of time spent parked on the runway after boarding a was extremely short.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14826,Great non-stop flights to Florida from Harrisburg International,My husband and I recently purchased property along the Gulf Coast of Florida and were really pleased to find that Allegiant flies nonstop out of Harrisburg to four or five locations in Florida. It was an easy flight terrific service actually took off early and landed early and absolutely no problems I highly recommend Allegiant to Florida!,Allegiant,trip_advisor,['Assurance']
14827,Worst Airline I have ever flown,"This airline is terrible. I am not one to normally write reviews, but I want to reach as many people as possible to share my awful experience. I would pay the extra money to fly ANY other airline but theirs. They hide their fees, they are rude, you can't get a soda unless you pay for it. My wife and I went on a trip to Vegas, our ""carry on"" cost $120 on the way there and $200 on the way back, mind you the weight did not change. They also charged us a fee to speak with the attendant at the ticket counter, the last time I checked, they got paid to be there already. Everyone we spoke to about flying this airline while we were on it had a very similar experience, let me share a couple of stories with you 1) A man sitting behind us was wearing 4 jacket, 3 pairs of pants and extra underwear and socks because Frontier was going to change him $99.99 for a ""carry on"" bag that fit under the seat. His wife, was able to shove her bagged items into her sweatshirt, but could not leave them in the bag, which she quickly returned to the bag prior to take off. 2) A couple thought their bag was a carry on. It did not fit in the ""personal item"" or carry on item bag size, so not only did they BOTH have to pay $99.99 and $25.00 they had to discard some of their belongings and hide things in other bags. I am dumbfounded by the lack of respect this airline has. Want a soda? $4, want to carry on a backpack? $99.99 Want to check a bag? $89.99. I will NEVER, EVER fly this airline again unless it is a emergency and they are the last option, and to be frank, I would rent a car and drive before I ever set foot on their planes again.",FrontierAirlines,trip_advisor,['Responsiveness']
14828,UPDATE 3/19: JetBlue cancels almost a dozen routes out of LAX/FLL/JFK/MCO...,"Looks like Los Angeles – Cancún, Las Vegas, Liberia, Miami, Puerto Vallarta, Reno, San Francisco, Seattle have all been cut from the schedule as of June 2024. **Cut Routes:** Aguadilla – Tampa Fort Lauderdale – Atlanta, Austin, Nashville, New Orleans, Salt Lake City New York/JFK – Detroit Orlando – Salt Lake City **Cut Cities:** Kansas City, MO (MCI), Bogotá (BOG); Quito (UIO); Lima (LIM), Puerto Vallarta (PVR - Now Seasonal).",JetBlue,reddit,['Reliability']
14829,Slow and cramped,"Plane was clean and new, seats were hard and would not recline. The worst part was that it departed on time and landed 45 min late with no reason or a simple apology. Do not recommend.",FrontierAirlines,trip_advisor,['Responsiveness']
14830,I like them!,"I fly Avianca all the time. They are my preferred airline for flying from the US to Central and South America. I've never had issues with delays. I really appreciate that they ALWAYS feed you, even if the flight is only 30 minutes! The food may not always be great, but at least it's something. Most of the planes that I've been on have some form of entertainment, and usually going to South America they have personal screens. They also don't charge you for your first bag, which all of the American-owned airlines do when taking you from the US to Central America or the Caribbean.",Avianca,trip_advisor,['Assurance']
14831,Never again,"My flight keeps getting canceled. After it was rebooked, I don’t have seats for my return flights. The two flights are on Air France. When I call Delta, they say I have to call Air France. When I call Air France, they say that I have to call Delta because they don’t have a record that I paid for premium seats. I was on the phone for three hours this afternoon. I spent an equal amount of time two other days. Still no seats. My flight is at the end of May.",Delta,trip_advisor,['Responsiveness']
14832,Excellent service ,"I’ve been flying United for years and they have always been good to me. On the rare occasion that I miss a flight they rebook me on the next flight without charging me, which is more than I can say for Turkish Airlines. Their food is rather mediocre, but I’ve always been happy with the service and that goes a long way in my book.",United,trip_advisor,['Assurance']
14833,Fligh cancellation,The worst company airline ever. They cancel always flight. They don’t upgrade you to help you arriving on time. It is always a nightmare with this company. I am always trying to find another company.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
14834,DON'T BOOK WITH SPIRIT!!!!,"My recent experience with Spirit Airlines was a total nightmare. The night before my flight, I received an email from Spirit Airlines. The message was blunt: my flight had been canceled, with no prior warning or explanation. This threw my plans into complete chaos. In my quest for answers and a solution, I contacted Spirit's customer service. What followed was a mix of confusion and indifference. The manager I spoke with even suggested, without any evidence, that I had canceled the ticket myself. To clarify, I DID NOT CANCEL MY NON-REFUNDABLE TICKET. To be accused of such without basis was both frustrating and disrespectful. Hoping for a resolution, I made the trek to the airport in person. Unfortunately, the experience there was no less infuriating. The airport staff appeared more interested in their own conversations and laughter than in addressing my concerns. They offered no solutions, no apologies, and no insight into why my flight had been canceled. I am absolutely livid with Spirit Airlines' complete lack of accountability in this matter. I paid for a service and expected a modicum of professionalism that was conspicuously absent. In summary, they did not issue a refund, and my seat was given to someone else because the flight was no longer available. I'm glad i did not end up re-booking with them because I have absolutely zero intention of ever subjecting myself to their service again. Their disregard for customers and their inability to address this issue appropriately is simply unacceptable.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
14835,Don’t Do It,"Stay far away from this company!!! They are Horrible. My flight was canceled with no communication and no one at the desk in the airport. I had to purchase a new ticket for a same day flight ($$) Called and request a refund and was told I’m not getting one and my money has been forfeited. I was also told that if I disputed with my bank I would be on the block list and could never fly with JetBlue again….. for a flight they cancelled with no notice!! Please go elsewhere. My experience was today May 19, 2023",JetBlue,trip_advisor,['Reliability']
14836,No Frills but Good Customer Service,Recently flew SWA from ATL-MCI-STL as storms moved across the Midwest. SWA offered a one-time flight change because of the weather disruption. We decided to stay on originally booked flights. Although I am not a fan of the boarding process all the agents went above to keep people up-to-date on delays. I still applaude SWA for the 2-free bags and the ability to cancel for future flight credit. One of our bags did not arrive at our destination. The baggage claim agent was very helpful and accommodating and ensured us the bag would be delivered to our home at their expense. The bag did arrive the following day. Because of the customer service and reservation flexibility I will continue to fly SWA.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14837,"Horrible Flight attendan in flight 1344, horrible  service, numerous flight delays,","My husband and traveled ftom Houston to New York on Jujy 27 2023 and we were delayed rheee times on flight 1343 qq for into NY around 8;45 pm. We traveled going back to Houston o. July 30 and also delayed flight we were supposed to leave at 6;59 Pm and was delayed to 8;46 PM. We boarded and everyone got into the plane just to be told that the plane has mechanical issue and that they are checking for 30 minutes and it’s been an hour and the plane still not taking off. Your flight attendants on this flight did not seem to care, and not apologetic about the situation ro the extent that rhe flight attendant was laughing and telling the passengers in the back what one of rhe passengers were asking and laughed at it. Is this how Spitit Airlines empathize with their passengers? Is this what customer service is at the Spirit Airlines? You continuously delaying your flights and there are a lot of Kids and babies on this plane. The AC has not been working, and wer were asked that we could go out if we want to buy something. They could not term offer bottles of water. Why didn’t they know that this plane is not ar all a working plane? This is beyond horrible customer service not to mention the so many delays you are incurring on a daily basis We will not fly with Spitit Airlines again nor we would recommend this airline.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
14838,Worst Airline on Earth,Holy crap! My 16 year old kid is flying across country to Norfolk VA from Seattle.. there is a layover in Newark. They cancelled the flight from Newark to Norfolk without notice and tell us there is no other flight for 2 days. Hotels won’t allow you to check in if you are under 21 so my terrified kid is stuck in an airport for a few days. After being on hold for 40 minutes the United agent told me that they won’t even provide security for my child at an airport across the country. I will shave my head with a cheese grater before booking a flight with United again.,United,trip_advisor,['Responsiveness']
14839,"Incompetant, disgusting Airline!",I was seated in row 5A in Business. The flight attendant came to take my order and offered Steak or Salmon. I said steak and he said sorry we have no more left. REALLY? There were a whole bunch of rows behind me. How are you planning to feed them? I do not eat Salmon so I guess it meant STARVE. Then another flight attendant came over and handed me a corned beef sandwich. I do not know how long that sandwich had been sitting there but I got violently ill at LAX airport. Throwing up and diarrhea that did not stop for a week. I was given some medication for nausea at the hospital but I was completely dehydrated. Could not work or do anything except stay in bed a run to the toilet. Your airline needs to be inspected by the health department of Canada. I will be informing them regarding this incident.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14840,expected better,"We were looking forward to flying on the Airbus A380 but the best part was getting off, the plane looked as if it could be a few years old, the seat was quite spacious for economy I was quite pleased with the leg room but the seat comfort was awful. I was so pleased we were changing planes in Dubai as 8 hours was 6 hours to long on this plane. the choice of in flight entertainment was very good but getting the screen to respond was not so good.the food was pretty good but because they serve drinks at the same time when we received ours it was Luke warm.",Emirates,trip_advisor,['Tangibles']
14841,Slight delay but uneventful.,"A short uneventful flight delayed around half an hour. The dimensions of your take-on baggage is specified before you get on the plain (as normal) however the overhead lockers are too small to fit your luggage so you need it to be stored under the seat in front of you. This is fine as long as you have the leg room, which we had as we were on the emergency row. However, I would have thought cases on the floor in this row would be a serious Hazzard in an emergancy.",AirCanada,trip_advisor,['Tangibles']
14842,Smooth ride all the way,Awesome smooth ride cheap flight under $30 and I will always take spirit airlines under any circumstances,SpiritAir,trip_advisor,['Responsiveness']
14843,Nice clean plane with personal TV screen and ample leg room in Emergency Row,The emergency exit row had ample leg space. The crew was friendly and made sure everyone was wearing a mask over their mouth and nose. The plane was new and actually painted in TCA gray.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14844,Polaris Class was wonderful !,"I paid the premium and flew United Polaris business class from San Francisco to Zurich nonstop in the new Boeing 787 Dreamliner. Before I took my seat, my vacation had begun. In San Francisco, United opened a new Polaris Lounge. The lounge is only open to passengers holding a Polaris class ticket. Everything you might ask for, and more. I recommend that you give serious effort to arriving at SFO hours early just to allow the opportunity to enjoy the lounge. The formal dining room is a twenty to thirty minute wait, but so worth it. The flight was clockwork elegance. The comfort of the cabin, attentiveness of service, quality and amount of food and beverage exceeded expectations.",United,trip_advisor,"['Tangibles', 'Assurance']"
14845,Great Staff,Im very thankful in flying in emirates airlines..they have a very approaching and understanding staff..i would like to thank Patricia the filipina girl who help and assist me well with our needs..thanks so much and Godbless..,Emirates,trip_advisor,['Assurance']
14846,"On time..non-stop...comfortable, friendly and affordable travel","I always try to book flights with Allegiant and this Florida trip was my 4th with the same exact result...wonderful! The flights are on time, provide inexpensive and desirable destinations, comfortable seating and friendly service. I'll book this trip again and again!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
14847,las vegas,"we were delayed for 2 hours with little info provided only to have our flight canceled. They weren't going to even put us up with a place stay and finally did. They gave us a paper with options 1 was to rebook thru their link which had absoutly no options for our time frame. We ended up booking with a diifferent airline and I have been fighting with them for our refund since Sept. 24, 2021 and keep getting told the info i have sent them isn't suffient as proof of payment for our other flight. I have provided detailed copies (minus acct. #) not taking the chance they will steal my info. The initial paper said they would mail a refund. I get the exact same response everytime so know it's not a personal response. WILL NEVER EVER USE FRONTIER AGAIN. This was our sons 1st time flying and turned out to be an awful experience to start and we missed out on a day of vacation.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14848,Not as good as I remember!,We were a family of 7 flying to Bali with Emirates. I remember flying with Emirates 7years ago on a long haul trip and I couldn't speak more highly of the whole experience however this time round it just felt average at best. On our way to Bali we had trouble with the TVs not working and the quality of the screens weren't great either. The meals were ok but we found the cabin crew weren't that helpful or attentive. On our return flight they had forgotten to allocate a gluten free meal for my niece and proceeded to offer her a normal meal? The planes seemed old and needed upgrading. At the end of the day we arrived and returned safely however the in cabin experience I wouldn't rate as awesome. Just ok.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
14849,At laeast we got home safe.,"I felt disterspectful yesterday at Las Vegas check in counter. (Flight 1031, May 14,2018) My family of 4 people including 2y.o. baby flew from Oakland and didn’t have any problem with car seat, but in Las Vegas they decided it’s too big. We also had checked in one suitcase exactly 40 lb. The waight and size was absolutely the same as in Oakland. Yes, it was little baby pillow and 6 extra diapers inside, what is weight no more then 1 lb. So I had to move diapers to my purse and pillow we were carrying in hands. A front of the whole line of checking in crowd this scandal was stupid! Did it change total waight of our staff on the plane??? No!!! Thay just made very uncomfortable our flight and destroyed our mood on the way home and aftertaste of our vacation. On a top of this, check in “Asian looking” employee made a mark on our printed tickets to make extra search before boarding on plane in baby stroller, so we waste extra time and stoped the crowd for boarding. And wow!!! Nothing was in stroller! How stupid revenge she did! And one more on a top of this: flight was delay 50 minutes. And in Las Vegas they made us to run between gates: at first it was gate 11, then 8, and finally 4. What a comfortable and friendly Allegiant! Thank God flight attendants were super nice, and to relieve our stress we bought wine and snacks. And this is the last time we spend money with Allegiant, goodbye !",Allegiant,trip_advisor,['Responsiveness']
14850,Flight to panama,"I have flown air canada for many years this flight was the worst I have ever been on.The plane was 2 hours late leaving toronto , when we got in the air we were sitting in seat 40 and by the time lunch came around there was no food left and all we had for breakfast and lunch was a packet of peanuts. This flight is 5 and a half hours no entertainment and no food. DISCUSTING",AirCanada,trip_advisor,['Responsiveness']
14851,"Excellent price, pleasant flight","Very affordable, and as efficient and comfortable as any economy class flight I’ve ever taken. The flight was easy to book and I was kept completely up-to-date via email and text message by the airline.",SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
14852,Best airline ever,"We flew to New York twice in December and used Jet Blue both times. This airline got it going on. Straight flights, movies to watch, good snacks, smooth and affordable flights. I would fly Jet Blue everywhere if I could.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
14853,"FLIGHT EXPERIENCE WAS EXCELLENT , BUT DONT AVAIL OF 3RD PARTY SERVICES","Flight experience was excellent . Service was great . All flight attendants were good. Food was good. Smooth landing we barely felt the plane tires touching the ground. A score of 10 out of 10. However , do not contract their 3rd party services. I contracted a transport service thru them "" Cartrawler"" in Paris , prepaid thru my card online thru Emirates website. I was thinking since it was our first time in Paris , it was best to get a transport service that will pick us up in the airport to our hotel ""door to door"". Plus I will be earning skywards points for booking it thru Emirates. Our voucher said 20:00 with a 60 min allowance on time. We arrived at 20:02 , exited the gates at 20:30 unfortunately NO Driver to meet us , greet us or pick us up. We even asked Airport Police where the information area was , since that was where we will be picked up , we were told it was WHERE WE WERE. Alas, we waited until 21:30 and NO Driver arrived. Lesson learned for us. Even the contact number of the service provider in our voucher as reference for assistance was not even ringing. VERY BAD EXPERIENCE for us.",Emirates,trip_advisor,['Responsiveness']
14854,Great flight from beginning to end,"Great flight from check-in through picking up my bag. Every staff member I encountered was polite, professional, and friendly. The seat was comfortable. The boarding on and off was smooth. They gave each of us a full can of soda or juice, and the basket of FREE snacks had so many choices I was shocked into stunned silence when the attendant asked what I wanted. The pilots also got until into Boston earlier than scheduled. Bags came quick once we were in Boston too.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14855,Southwest Airlines Flight,"My wife enjoyed our flight because: (1) Two bags for each of us was FREE! (2) ALL personnel were courteous, professional and cordial! (3) Price was fair",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14856,A day in the Airport,"I booked my flight from a third-party vendor on 10/22/23, for a 11/05/23 departure from Atlanta to Detroit. Times was slated for 9:40 A.M. On 11/3/23 I arrived at my gate and was informed that the plan was full and was informed that I had to be on standby. Just to mention 3 other people were told this. However, I was informed that the next flight will be around 10:00. And it will pick up in A concourse. So I walked over to A concourse had breakfast and waited in plan. When the plan arrived it was the same story given. I received a new printout for each time I was on standby for noon until evening. There was supposed to be a list and it is to include 5 people. So noon came and this happened again. I was asked to walk to another concourse. After that, the other times were 2, 4, and later times 6, 8. It was exhausting I walked back and forth all day and around 5 P.M. I went to Customer Service and was told by a gentleman (who was very rude about the situation) that I was no longer on a list and that I had to purchase a new ticket. This also happened to another passenger that I had become friendly with during this process. Because I needed to go to my destination I was put in a position to purchase a new ticket. I purchased this ticket and was able to get on a 10: 45 P.M. Flight which I arrived at 12:30 A.M. That night 11/05/23 Unknowingly I had a voicemail on my phone. I did not check my phone until later that night and realized that Delta had called me the day before my trip to offer me a voucher to change my departure time. 11/06/23 I called Delta Customer Service about what had happened. I provided my flight number and new ticket flight number. I was informed that I would be reimbursed for the ticket that I had purchased it would be broken down to 196. Plus 50. all under a credit in my Delta app. As of this date (11/9/23), I have only received 50.00 credit. I am not a happy customer.",Delta,trip_advisor,['Responsiveness']
14857,jetBlue is our airline of choice,"Several years ago jetBlue started service to and from Charleston, SC. Every flight whether to Aruba or Boston jetBlue is our first choice. I find there planes to be comfortable even those towards the back of the plane. I typically purchase the 'more space' seats not only due to more space but you typically get advanced boarding. The one think I don't like is when you select a regular seat -like row 5 or 6 that is not their 'more space' seats, you typically board with the last group. Doesn't sound like a big deal, but when people who sit in the back of the plane and put their carry-on towards the front of the plane it does not leave overhead space above your seat. I wish jetBlue would fix that!",JetBlue,trip_advisor,['Assurance']
14858,Cancelled,"Have a flight get to the airport and they canceled it. Why? Because the plane to Baltimore had maintenance issues. Instead of having just one flight wait they had canceled my flight till tomorrow. I have no clean clothes or anything. And the worst thing is no one is sympathetic at all. Asked to be put on another airline, they said oh no we won’t do that. Horrible, Unsympathetic.",Allegiant,trip_advisor,['Responsiveness']
14859,Behind the times ,"On 5/25/19 we flew from Budapest with a connecting flight in Toronto and then to our final destination of Pittsburgh PA. It was a 10 flight. 1. We paid $100 each for seat upgrades but when we were to board found they did not give us the up grades & were seated in regular economy. We had to argue with them to give us what we paid for. 2. They did not have screens in the plane so we were required to use our phones, iPad or computer to watch any entertainment. Many did not bring anything to do because everyone expected to have the movie screens available. We were to use the planes wifi. The problem was that their connection was so spotty and poor that we went hours without it- many were left with nothing to do. 3. There was a 6-7 inch crack in the frame around my window which you could see and when then plane was in the air the crack widened about 1/2-3/4 of an inch. Not to reassuring since there have been so many plane accidents and people flying out of windows. Yes I do have a picture of it. I did not bother telling the staff- what could they do. Also I was not thinking it was an actual crack until I saw it widen in the air.",AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
14860,Airline Sucks,"This airline totally sucks and does not care if you get to where your going or not. Additionally the gate personnel are rude and lack manners in all levels, which only make bad situations horrible",Allegiant,trip_advisor,['Responsiveness']
14861,First time flyer with Air Canada,"I’ve been flying internationally for years. And i decided to come visit my fiancé in Canada for New Years. Despite my better judgment I decided to give Air Canada a try as an airline. So i signed up for their reward system, created an account, and purchased my return flight home. This was my first time flying with air Canada so i wanted to try them out only with a one way first. I got to the airport at 12pm. My flight was suppose to board at 2:15pm and leave at 3pm. Our. Flight was delayed 5 times!!!! During that time. We had to switch gates 4 times!!! Running back and forth. Eventually we boarded at 4:02pm. This whole time every single gate agent was rude and very nasty when asking them any question. We all boarded the flight. We sit there for almost 2hours!!! With minor updates from the Captain saying we’re looking for a ground crew. Eventually around 6pm the captain says the flight is cancelled!!!! After spending my entire day in the airport and wasting a whole day of work. We are notified that the flight is cancelled. I have never in my 20+ years of flying all over the world. Experienced such blatant lack of care from an airline. The entire day none of the staffed seemed to care or even try to help. To make things worse we get off the plane and have to wait in another line for an hour plus for the another rude gate agent to say. “There’s nothing we can do. Sorry. We can rebook you on another flight at some random time on some random day” i ended up switching to delta so i could leave first thing in the morning. If i didn’t do that. They wanted to rebook me another the 5pm flight the NEXT DAY. They did NOT cover my hotel or my rebooking. I wish i went with my better judgment and just did a round trip with Delta. But i wanted to give Air Canada a try. I host a travel page with 200k+ Subscribers on YouTube and 500K on Instagram i will be notifying everyone to never book with this airline. Please pay the few extra dollars for quality service. I understand flights get cancelled but their lack of care and blatant disrespect was completely unacceptable.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
14862,Customer Service Chat Alternatives ,"Hey all, I know the customer service chat is beyond sucky and everyone has mixed results. Anyone have experience with other forms of contact through social media like Twitter/X or Facebook? Need to get a refund on a ticket because of a medical emergency (I have the hospital notes). Worst resort I’ll go to airport and try to talk to a manager.",FrontierAirlines,reddit,['Responsiveness']
14863,"0/10, never again","Good lord, where to begin… this airline was a headache from the start, we initially booked a flight to and from our destination. The initial flight to Vegas was cancelled by Frontier months later, with no offer for a new flight, just “here’s your money back, good luck.” So we opted to fly Alaska for our first flight, which went fine. Come time to fly home, we find out that if you even want to speak to an actual representative for Frontier to check in at the airport, you have to pay a $25 assist fee…absolutely ridiculous. So we figured out how to check in online, fine. We also learned that if you want anything more than your purse/very small bag as a carry on, you have to pay a fee. If you want to sit next to your wife and daughter on the plane, you ALSO have to pay a fee on top of your initial ticket purchase, this airline will nickel and dime you to death. The flight itself was unpleasant, attendants were rude, rolling their eyes, visibly annoyed when asked for water, telling us things like “I don’t know, I just work here.” Finally, there was old gum stuck to a pamphlet on my wife’s seat. Hands down will never fly frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14864,Most convenient way to get from New York City to Tamarindo,"We love traveling with JetBlue, especially out of JFK in New York City. The terminal is clean, big and bright. On this trip we discovered T5 Rooftop Lounge, which is a comfortable open air lounge area in the terminal open to all passengers. Very pleasant way to wait for your flight. The flight was great, as usual. On time on both sides. Wasn't full so the 3rd seat in our row was empty! Staff on the flight were very friendly as usual, and generous with the snacks. I didn't use the in flight entertainment, but as usual they had 3 movies playing as well as DirecTV and free wifi. Be aware that the DirecTV and wifi stops working for the last 2 hours of the flight, once you leave US airspace. The direct flight from JFK to Liberia is fast - just 4.5 hours - and the Liberia airport is very easy to exit and navigate. Then you can book a shuttle service directly from the airport to where you are staying in Tamarindo for just $20 per person. We used Tamarindo Transfers and Tours, but there are others.",JetBlue,trip_advisor,['Assurance']
14865,"Deceptive Carry-on Policy, Bungled Delays & Cancelations","I do not write reviews very often, but when I do- they’re for good reason. I would like to say something positive about JetBlue before proceeding. They have good leg room and the amenities are a step above par for most airlines. Some of the customer service representatives (shoutout to Steven) were very helpful and considerate. However, the cons far outweigh the pros of this airline. My wife and I were coming back from an anniversary trip to Aruba and our issues started the moment we stepped in the AUA airport. It was not made clear when booking that our carry-on sized luggage would have to be checked. This evidently caught other passengers by surprise as well. $70 later and our 2 small bags are checked and off to the cargo hold. Our flight was immediately delayed 2.5 hours right after passing through customs. Given that it was an international flight and we arrived early, our wait was now 5 hours. It’s OK, it happens. I would also like to note that there was PLENTY of room for carry-on baggage in the overhead compartments when we boarded, so we felt swindled out of $70. Although they differentiate between multiple tiers of JetBlue flights, the fact that the BlueBasic package does not accommodate carry-ons is not made crystal clear. It felt incredibly deceptive to us. It also felt that way to the family of 3 young children in front of us who got caught in the same exact situation. It occurs too often, and the fact that it hasn't been addressed feels painfully intentional. Also, we learned from another couple that if you haggle enough with the people at the gate, they may let it slide. The application of this policy is inconsistent and unfair. We finally arrive for our connecting flight in Fort Lauderdale and our flight is delayed another 2 hours. 1 hour into the new delay at 10:30 PM, our connecting flight gets canceled. We were comped a hotel stay and $8 for food, but then our rescheduled flight for 7 AM the following morning was delayed an additional 3 hours. All in all, we experienced about 7 hours worth of delays, 3 hours of sleep at a hotel, and 25 hours worth of travel time committed for a trip that should’ve taken only 10-11 hours. We both missed a day of work (unpaid) as well. In my opinion, the entire experience felt like our travel needs were de-prioritized once our flight had to be delayed and subsequently canceled. This was my first experience with JetBlue and I can say it was really poor.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
14866,Round trip 10-day visit,It was a wonderful flight both ways my husband needed a wheelchair is very good service on and off the plane,SouthWest,trip_advisor,['Empathy']
14867,Refund of flights seats,had to cancel our holiday due to illness we paid for an upgrade for extra legroom as we had to cancel 3 weeks before holiday we should have been able to recuperate the extra legroom price as emirates could resell but they said not refundable even though it says in the policy wording you can cancel and get a refund It was a holiday of a lifetime 70th birthday and my sister took ill,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14868,Excelente aerolínea,Es un vuelo nuevo low cost que se abrió entre mar del plata y Buenos Aires y me sorprendió gratamente el servicio excelente las azafatas muy amables y el avión nuevo impecable,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
14869,You can't beat the price!!,I have used this airline 3 different times. The last time my wife and I flew from BWI to Savanah for 240.00 for both of us including our baggage. I had to drive 1 1/2 hours from South Jersey to Baltimore but it was well worth it. The flights out of Philadelphia would have cost over $1000.00 for the two of us.The service was no different than any other airline.The seating footroom was a little less but Im short so that doesn't effect me.,Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
14870,"JetBlue is Racist and their employees tell customers f-u, do I look like Jet blue, don’t fly with us!","The most atrocious, racist, insulting, un caring, company. Whoever is running it, is running it in the ground with who they hire, and how they’ve gone the opposite way of good customer service. Late, makes customers miss flights with no help to reconnect, or even direct where they lost our luggage until we threw a fit. And all two days before Christmas, thanks JetBlue for standing my family in Boston airport with no escape.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14871,easy overnight to Durban,We flew to Durban via Dubai with Emirates for the second time taking an evening flight. The baggage drop in for online check ins was busier than the ordinary check in desk but was still very efficient. The aircraft flying to Dubai was larger and more comfortable than that from Dubai to Durban. We didn't pre book seats but were seated together in window and aisle seats or centre row seats. The service was excellent on both flights and the in flight entertainment good. The flight meals are very decent overall. It was also convenient for our bags to be transferred through Dubai without our having to collect them. The wait in Dubai was very reasonable. Check in at Dubai was a bit confused as the system for calling people by row numbers was difficult to hear. I found the flight to Durban a bit warm compared with most flights. There was a long wait for baggage at Durban compared with our previous experience but fine overall. I'd certainly fly with them again.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
14872,Terrible experience. Not worth any potential savings.,"Don't do it! You may think you're saving money and you might but it's not worth it. Rude customer service, if you can find someone to speak with. By the time they are done charging for everything they can possibly think of, how much are you really saving and is it worth the aggravation? NO! They charged us $50 per checked bag. On the fight home one of the bags weighed 43 pounds. Three pounds over weight. They charged an additional $79. When we picked the bag up at baggage claim it was completely destroyed. When we finally navigated the customer service gauntlet, we realized that it would be impossible to get any reasonable reimbursement. There is a reason Spirit is continually rated as the worst. Never again!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14873,Question about the extra legroom seat,"I have a disabled passenger who needs a wheelchair. I would like for him to have a comfortable flight. I would like to purchase the extra legroom seat. However, each time I attempt to purchase it, it brings up this form that says one must be over 16 years old and be able bodied in case they have to help the crewmembers with exiting passengers from the flight. Has anyone purchased this seat for a disabled passenger and not been shifted or forcefully made to move to a different seat?. The extra legroom seat costs $168 so it’s very costly seat and they say that it is not a refundable seat. However, I feel like I have seen some disabled passengers sit in these type of seats before, so I am trying to see what peoples opinions are on whether I should purchase this seat or not. It will be a 14 hour flight which is pretty long and the passenger has never experienced such a flight before",Emirates,reddit,['Responsiveness']
14874,HORRIBLE,This is the WORST airline to fly. They changed my flight times twice. Didn't notify me of the second change. Then when we boarded waited over a hour just to get gas and now we are over a hour behind scheduled time. My kids are starving and they gave stale pretzels and disgusting tasting water. Save your money this airline is super expensive for crappy quality service. Also you have to pay for your bags. Southwest and spirit are the way to go. Never again will I waste my time or money! We just wasted our whole day trying to get out there and yet the captain says the weather is perfect. I can't even put into words how disappointing the start of our trip is because of them!,United,trip_advisor,['Responsiveness']
14875,Diabolical service,Would NO way recommend this airline. Got to airport. Cancelled flight home. Left everyone to fend for themselves. Messed travels about. Absolutely diabolical for being such a massive company. Would give 0 stars if could write review. Definitely Definitely will not travel with them again.,Emirates,trip_advisor,['Responsiveness']
14876,Horrible treatment,I hate flying jet blue the workers here are rude and ignorant. I nicely asked if I can use the bathroom and this blonde lady said in the rudest tone with the most disgusted face ever “ I can’t say that you can but I also can’t say that you can’t ” I rlly didn’t enjoy this flight another downside is that you have to pay for the headphones(this was the least of my problems though). I didn’t have another choice in airlines this time but next time I won’t be flying here!!,JetBlue,trip_advisor,['Responsiveness']
14877,First time never got to fly,I never got to fly for first time to Tampa . You see they changed my flight 3 times with the last fly to Denver wait 5 hours then fly to Tampa .I asked the rep are you fn crazy it's 2 hours max from O'Hara . Hey you don't like it cancel nice attitude for a new potential costumer of few flight every year. Suppose to get a full refund I guess that low fare was not worth it . Cost me extra $100 to go United . I booked my car accommodation based on ther flight times . I will never ever try to fly with this airline even spirit was better than theses bums.,FrontierAirlines,trip_advisor,['Responsiveness']
14878,Unhelpful,I serve in the Military and am heading home to see all my brothers and my mother simultaneously for the first time in over 8 years. My youngest brother Turned 18 this week of thanksgiving and my mother recently recovered From a stroke. we all thought this would be a wonderful surprise. My flight lands when my connecting flight boards so when I heard that 6 people haven’t shown to the terminal I asked to replace one if they are a no show to make my connection less risky (I was ticketed for the following flight). They said they can’t because the flights full DESPITE listing 6 no shows over the intercom. I asked multiple counter attendants and they all said they couldn’t help. Seriously?!,SpiritAir,trip_advisor,['Responsiveness']
14879,Cancelled our flight with no notice or notification,"They canceled our Spring Break family vacation fight with absolutely no notice or notification. We only found out by checking the airport website and saw the flight was canceled. We have attempted to call the airline and can't get through. No surprise. They only care about keeping (stealing) our money and not providing the flight we paid for. It's spring break and our children only have this week off from school so it isn't like we can just go next week. Thank you, Spirit for ruining a family vacation with no apology or concern. Maybe if we stay on hold with your ""customer service"" for 3 days you may actually answer the phone to tell us that you're still going to steal our money.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
14880,Project Manager,"Excellent flight — JetBlue’s attention to detail and legroom of flights, the hospitality of the flight staff and airline attendants are well above average and give jetblue a unique advantage.",JetBlue,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
14881,Flight arrived early,The flights arrived at the destinations early. Staff was friendly and helpful. Seats are crowded for taller people.,Delta,trip_advisor,"['Reliability', 'Tangibles']"
14882,Air Canada,Always pleased with Air Canada flights. The attendants are always pleasant and greet you with a smile. The seats and the leg room is always comfortable. The flight is usually on time. Great takeoff and landing....,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14883,Allegiant flight,My travel companion had a panic attack upon boarding the plane. The gate crew were very compassionate in assisting him back to the boarding area and made sure our luggage was taken off the plane. They called the paramedics and airport security who assured us the delay was not that big of an imposition and would rather he was ok and not taken ill during the flight. I want to expressly thank Kayley who brought us out luggage and waited with us until our transportation arrived and also contacted Allegiant for us and assisted getting a trip credit. Overall ALL the Allegiant and Airport staff were amazingly helpful!!!! Bless them all !!,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
14884,"Delta Comfort is great, but Delta One is awesome!","It's amazing the level of difference a lay flat seat makes on a long flight with a big time change. We are very happy with Delta Comfort and have used it many times, but stepping into Delta One way different. From a warm damp towel to the difference in meals and the staff is much more of an almost one on one with you, or so it feels. Would I recommend Delta One I believe is a dumb question.....save up your sky miles...lol",Delta,trip_advisor,"['Assurance', 'Tangibles']"
14885,Visit my son,Fabulous trip! I came to visit my son in the navy and what a great flying experience with Spirit! I’d recommend flying with them when I can.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14886,I hope Americas Airlines was this good,"I had always travel with North american airlines (Delta,AA,Spirit, United) jet when I had to visit Brazil I did not see the point of getting bad customer service, over price entertainment and old plains and research about Avianca as an option. First, great service, bags included, in flight entertainment, spacious seats, but then food happen and I was literally in heaven and I was flying economy. Warm, tasty and fresh food was served 2 times on a 8 hr flight, a lot of refreshments and drinks, including spirits. Kind flight attendants, pillows and blankets!!! (Take that AA!!!) so I said to myself, why in the hell am I flying with AA anymore? Never mind, It was an eye opener and loved it. One negative fact, Gates got switch over the last hr, that was scary and almost missing my flight, but, it was communicated all over the airport so, keep a good eye on changes.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
14887,THE WORST AIRLINE EVER,"This is hands down THE WORST airline I have EVER flown. Slow, rude, and overall just stupid if I’m being completely honest. It feels like none of the workers know what they’re doing. NEVER flying with them again, and I advise no one else to fly with them either.",SpiritAir,trip_advisor,['Responsiveness']
14888,Smooth,Great staff and good flight. The crew was really good to us going to our destination. The landing was very smooth and easily shows we had a good pilot.,SpiritAir,trip_advisor,['Assurance']
14889,I will never fly Frontier again,"On Monday, January 2nd, I departed from Montego Bay Jamaica and had a connecting Frontier flight from Orlando, FL (MCO) to Providence, RI (PVD). My flight (Flight 1182) began boarding at 2:23 PM and I arrived at the appropriate “bag drop” area for Frontier domestic flights with more than adequate time to drop my checked bags and head to security. However, the line for bag drop was longer than the intended space to hold waiting flyers and moreover, there was only one frontier agent working to check bags in when the area had five working stations. I was still waiting in line when my flight began boarding and finally made it to the front of the line at 2:37 PM. When I got to the front, the agent told me it was too late and that I had to rebook across the hall. I headed to the redirected area where there were already 3 families complaining to the supervisor due to their flights being cancelled by Frontier. When I was finally addressed, I was told that the next available flight to Providence was Wednesday, the next flight to Boston (closest city to Providence) was Thursday, and that I could not get a refund for the inconvenience. In the end, I had no choice but to rebook a flight to LaGuardia (Flight F9 1334) upon which I had to pay an additional $99. This inconvenience has cost me over $500 in unexpected expenses as I now have to arrange for transportation to get to Providence, RI from Queens, NY. The unprofessionalism and disregard for flyers by the Frontier employees at MCO is unacceptable and I will not be flying with this airline in the future.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14890,RUN,"Honestly just do noy book. They are the worst. Zero empathy, zero cared. They will stick to there policies, no exception. Online representees end the chat without a warning or resolution. Expect if you have an issue you will have do a 2 hour wait on the phone.",SpiritAir,trip_advisor,['Empathy']
14891,"Rude, unaccommodating, unprofessional","It’s not even worth a one star review. 0/10 WOULD NOT RECOMMEND. I WILL NEVER FLY FRONTIER AGAIN A DAY IN MY LIFE. Their employees lack a sense of care and possess futile customer service skills. They’re extremely unaccommodating when it’s their fault. My bag got held at LGA, and in order for me to get it I have to drive 2 hours away. I need to know if they’re open before I drive 4 hours out of my day to get my bag. They also refuse to mail out luggage. Forget even trying to get ahold of someone on the phone, no one in LGA can confirm hours or contact an actual person. If you’re lucky to get ahold of someone, you’re immediately met with an attitude. This is by far THEE worst airline. Not worth the savings for a terrible trip and TOTALLY inconveniencing customers.",FrontierAirlines,trip_advisor,['Responsiveness']
14892,Don’t fly with them. Waste both time and extra money.,"Worst airline ever. Don’t take a risk with them. They always delay and cancel flight regularly. When the flight cancel, it affects your hotel and car rental bookings too. I wasted a lot of my money because of this airline cancelation.",SpiritAir,trip_advisor,['Responsiveness']
14893,"Very bumpy flight, but very good pilot crew","I flew economy class with Avianca Brazil from Rio (GIG) to Foz do Iguacu Cataratas Brazil (IGU). The 2.25-hour flight was very bumpy. The air was turbulent due to stormy weather. The pilot did a good job of keeping the Airbus A320 aircraft fairly steady. I had an aisle seat, and was happy with the seat comfort and legroom. The flight attendants were friendly, helpful and accommodating. They also spoke good English.",Avianca,trip_advisor,['Assurance']
14894,The worst experience I have ever had,"I had a flight to Philadelphia on Saturday, March 12th, and my final destination was State College, my friend and I were going to drive there on Sunday. My flight was overweight and since I was one of the last people to check-in they simply just removed me from the flight without asking, which they did compensate me for. It wouldn't have been a problem if I didn't have a checked bag. I asked if I could get my back and the lady at the Southwest terminal desk was extremely rude. She was short with her answers and didn't give me much information at all, just said that they would call me once my bag got into Philadelphia and they would ship it to me. Two days go by and nobody calls so I decided to take matters into my own hands. I called from 8AM to 11AM and nobody was able to assist me. Two people told me my bag was in Philadelphia and two people told me it was in Fort Lauderdale. I went to the FLL Airport and they said it was not there and that it was in Philadelphia. I called the Baggage Claim Customer Service number for the millionth time and they just keep leaving messages to the Philadelphia Baggage Claim office but nobody is reaching back to me. I got to my destination on Tuesday, it's been four days by the way, and called again. Now the lady is telling me that my bag can't be located. It wasn't scanned into Philadelphia and obviously, it's not in Fort Lauderdale since I went to check. I have never ever ever had such a horrible experience with any other airline. I have probably over $5000 worth of stuff in that bag and nobody is being helpful. The Philadelphia Baggage Claim office will not answer the phone, won't respond to my messages or anybody elses. This is the most stressful flight situation I have ever been in and you know I will NEVER be flying Southwest again. Worst airline of all time.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14895,Airplane too old,Fight too old with a bad media system that was impossible to use. Also que power charger did not work. No food unless payed in a 5 yours flight!!,United,trip_advisor,['Tangibles']
14896,Take a different airline,"1 flight cancelled to orlando, several to other destinations delayed just due to maintanence issues, not weather. Our flight to Phoenix was supposed to leave at 130pm and delayed again until 430pm. I bet ours will be cancelled due to maintanence issues. Frontier, never again.",FrontierAirlines,trip_advisor,['Reliability']
14897,"Good price, good time",They have recently upgraded their fleet of aircraft to Airbuses. The interior aisle is much more roomy and the seats are not bad. Like the non stops and the prices.,Allegiant,trip_advisor,['Tangibles']
14898,flying friendly skies,"Typical economy flight. Stopped in Chicago.Long walk to go from one gate to the next. easy to get through Orlando airport to car rental counter. On the return flight we opted to upgrade to priority seating, which was much more comfortable. Beats the heck out of a really long drive in January....",United,trip_advisor,['Tangibles']
14899,Not worth the low price unless you have no alternative to Allegiant,"I do not like to write negative reviews but there are times when truth must be spoken in the hope that service businesses may learn something and make a genuine effort to improve. First, the airplanes are antique. We were stranded for hours at the Las Vegas airport because of equipment problems too complicated to detail here.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
14900,Air Canada Errrrrrrr,"Before you book Premium Economy look on the Air Canada web page and view the short video. Its nothing like that. On our return flight 1 Premium Cuisine as advertised: Issued with menus, offered a choice of main Course of Chicken or Tenderloin dish, but only Chicken available no other options Breakfast served 1piece of cake, 1 coffee in paper cup and 1 yogurt pot. 2 Complimentary wines & Spirits only offered once at main meal. 3. Lack of attention by staff 4 Seat 13C Back not secured correctly would tilt back when lent on or touched by the passenger behind. We contacted Customer service, they offered a 200 dollar voucher valid for 1 year which we where unable to accept as this was a one off special holiday and the likelihood of traveling or using Air Canada again was not feasible. Our tour operator recommended asking for the gesture to be extended in cash form. Their nicely worded reply amounted to no chance. On the 28th June I emailed their Quality Assurance Manager and Copied their MD contact Centres to date they have not replied .",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14901,terrible,"we were 13 people of my group + the other passengers,our baggage's never loaded on the air plane , and that let us know when we arrive to puno after all a terrible flight because a very annoying noise of the air plane, until the next day nobody of the super visors of the airlines has answer to our messages, the net day morning the call center at Peru could answer also to nothing, Around the early in the afternoon at the hotel arrive 4 luggage the two of them was ours the other is was wrong hotel, finally at 21.00 in the night arrives all the luggage except one small that we took the other day in the airport, two of our friends they left for athens and they others for cost rica,the guys who left for athens they lost again their luggage because avianca never loaded in the plane",Avianca,trip_advisor,['Responsiveness']
14902,Perfect,No problems. Perfect flights. On time flight attendants were constantly asking if you needed anything passing out water and coffee toward the end of a less than 4 hour flight,SouthWest,trip_advisor,['Responsiveness']
14903,Pampered,"I was re-booked w/DL after my Aer Lingus flight was cancelled. After a hellish experience w/Aer Lingus and how they handled the re-booking, I was pleasantly surprised (and relieved) by DL's efficiency, professionalism and superb service, all the way from the check-in personnel to the in-flight crew. I was in economy and we were met with hot towels and a welcome cocktail... you read that right... a peach bellini :) and then were given a menu with choice of appetizer, main dish and dessert all served on a table cloth (NOT a plastic tray!) and all alcoholic beverages, during and after dinner were included free as well. The (very attentive) stewards told me this is their new standard as on Nov/2019 - to make us feel pampered even if the seats are not as wide... and they said they'll be working on that eventually as well.... they definitely won me over!!!!",Delta,trip_advisor,['Assurance']
14904,Can you cancel a flight if you’ve already checked in? And can you still have the flight credits? ,"My flight is tomorrow evening at 5:20 so I can check today at 5:20. However, I’m not 100% certain I am going to be able to go on the flight. If I check in today, but want to cancel the flight tomorrow, am I allowed to do that and still have flight credit for a future flight? (Wanna get away fare)",Southwest,reddit,['NA']
14905,Great flight to and from,"Missed our flight due to a gate change, I blame the airport, never heard our names being called over the loudspeaker. We were there 2 hours early, stupidity we sat next to the gate and didn’t look at the screen. Our fault, however we were able to get on the next flight direct to Cancun and JetBlue didn’t charge us extra. They were amazing.",JetBlue,trip_advisor,['Responsiveness']
14906,Worse Airline services,Worse nightmare don’t know how to describe my experience with them. They stolen my kids Christmas. Hate them. All this people making lane for complain for the bad services they give us,FrontierAirlines,trip_advisor,['Assurance']
14907,You are fraud and I need my money back,"I booked flights for$2500, because of emergency they have to go Back, they did not flew. I am talking to travel o pod from 5 months they told me to get my money back I have to pay taxes and I paid $1200 taxes more. It’s more than 3 months I did not get my money and not even my taxes back... don’t you think you gys cheating people. I need my money back, I never book with you frauds",AirCanada,trip_advisor,['Responsiveness']
14908,Quick flight no frills,Good flight even as a low-cost no frills airline. Staff was plesant to work with. I will use them again for quick trips.,Allegiant,trip_advisor,['Responsiveness']
14909,Free luggage,i had 2 luggages and it was fully free in Southwest. Only airline which provides free luggage servie to economy passengers without even premium tier benefits.,SouthWest,trip_advisor,['Tangibles']
14910,Spirt ,First trip with Spirit airlines. I was extremely pleased and will fly again. They do nickel and dime every chance they get but I knew that going in to it. A pleasant experience,SpiritAir,trip_advisor,['Responsiveness']
14911,Really Bad Experience!,What an awful experience. I was double charged on my credit card for 3 tickets! only realized after checking my statement couple weeks after my flight. I was on the phone with them for 3 hours and they finally agreed to refund. after 2 weeks i received only 50% refund as they charged a processing fee! what a rip off! Never flying Delta again.,Delta,trip_advisor,['Responsiveness']
14912,"Friendly employees, great alternative for straight shot to certain locations","I hadn't flown Allegiant in many years, just because I have always needed to be more precise with my schedule but this time the schedule worked out. There were delays going and coming back, which were not awesome, but the employees handled them with such care and courtesy. It's always a plus to be able to skip the big airports and go straight to Orlando from our smaller airport in Chattanooga.",Allegiant,trip_advisor,['Responsiveness']
14913,Do not use United Vacations,"I booked a trip with my wife to Cabo San Lucas -- the day before the flight, United cancelled the flight. I had to spend about 2 hours trying to cancel hotel and transportation bookings. The hotel charged me about $500 for the first night (since our trip wass cancelled) -- and I also lost about $100 in transportation to Denver airport and to hotel in Cabo. When I reached out to United for reimbursement - I was told to call the hotel, get a waiver code, and go to hotels.com to resolve. United said that was the extent of their responsiblity. So I have flown over 2.3 million miles on United over my life -- I am stunned by the lack of response on this issue. Do not use United Vacations ... I am not sure if I will continute to fly on United ... but I guarantee that I will NEVER USE UNITED VACATIONS again ...",United,trip_advisor,"['Responsiveness', 'Empathy']"
14914,"No Follow-up, no responsibility,","I started a trip from Montana to L.A. and had multiple setbacks along the way. Our departure was delayed partly due to a sick passenger and also from a fear of the fog. Regardless many of us missed our connecting flights in Denver, including myself and while on board United assured us that they were doing EVERYTHING possible to assure a quick resolution to any disruptions. I ran to my gate and missed my flight by minutes. At that point a United employee told myself and several others from our flight that we were booked on the next flight to L.A., grab some lunch, hang out and you'll be on your way. So I went to the gate where the next flight was going out of, couldn't find anyone and assumed that they had indeed booked us on the next flight, got some lunch made some calls and waited. I went back to the gate at least 45 minutes prior to departure only to find out that they had no record of me on that flight. I was put on standby, but of course the flight was overbooked, so I waited another 2+ hours for the next flight! I went to talk and complain about this obvious lack of follow-up, only to be shuffled through three different United employees which in the end the supervisor said she would give me a $75 voucher for another flight in the future. That seemed pretty pathetic for moving my arrival back 6 hours later and causing me to be significantly late for my conference. The voucher was to be sent to my email. NOTHING now nearly a week later. They said they moved my flight to the next one, WRONG, said I would be given a voucher, WRONG!! And the all the while not one single employee had any empathy or took any responsibility for derailing travel plans. I WOULD NEVER RECOMMEND UNITED AGAIN!!",United,trip_advisor,['Responsiveness']
14915,Someday I will have my bags and not get hung up on,"Avianca is HORRIBLE! On July 31 I flew from Curitiba, Brasil to Los Angeles, USA. Both of my bags were lost for a week, the customer service was useless, I was told that my bag was coming on Alaska Airlines, when I called them they had no record, but were nice enough to look up my bags on their tracking. I learned that my bags were separated but none were on their way to me. 6 days after this ordeal, my bags were supposedly on the way, but when the representative called to confirm my address she left a number that didn't work. I finally got in touch with the customer service who told me to just wait until they called back. When I asked to speak to the manager, they said only if I would speak Spanish. I said no problem, and then they hung up on me. At this point I am not holding out hope that I will get my bags back, much less before my 10 day vacation is over. I have never had such a horrible experience in my life, but after reading the reviews, I am not surprised.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14916,1ST CLASS PARADISE,"We flew on the A380 and the 777 to get to Japan. The first leg on the A380 had all the bells and whistles of first class with excellent food and wine choices, we arrived on time and had an 7 hr layover in Dubai airport (subject of a separate review). Our flight to Tokyo was in the new 1st class suite, which has floor to ceiling partitions, so you are totally isolated on the flight. This too had all the bells and whistles and met all my eager expectations although having experienced both, I prefer the A380 hard product when travelling as a couple. The 777 suite is ideal for the business traveller. Emirates 1st class is definitely worth the cost or as in my case the points to upgrade.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14917,Terrible  experience wouldn't recomend this to anyone,"Had a horrible experience with this company, first and last time I'm traveling with frontier airline. Due to lack of professionalism we missed our flight, there was no one at the gate directing anyone to board the plain, no announcements whatsoever. The gate was being shared with two other airlines, when asked around on what to do next I was told to report to the frontier chek-in desk,having to exit all gates just to find myself to an empty table and no one to help me. When calling the company for assistance on what to do next the only option given was to pay a no show fee (although I was at the gate the whole time) and was told to pay $119 fee and the flight difference which was an absurd amount totalling up to over $1,000. I was told there was nothing else that could be done. Of all my past travels I had never been more undervalued as a customer. Wouldn't recommend this airline to anyone. No help was provided whatsoever, had to purchase tickets from a different company and spend twice on what was rightfully mine.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14918,rude employees,Two Asian female employees were just talking to each other instead of assisting us on our connecting flight.,Delta,trip_advisor,['Responsiveness']
14919,Excelente,"Excelente atención y cumplimiento, el equipaje llegó intacto. El equipaje de mano lo pesan en Miami y le colocan el peso en un sticker, además Avianca te permite dos maletas de bodega...Nota importante para los que vamos de vacaciones y nos gustan las compras. Vuelo recomendado.",Avianca,trip_advisor,['Assurance']
14920,The best way to go!,"Economical, fast, efficient, value, and great service both on the ground and in the air. This is the way to go if you are heading to Cancun. I fly non-stop and have never had an issue in the years that I have flown them.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
14921,Restrictive hand baggage allowance,Recently introduced hand baggage allowance only allows 7kg and one piece If you travel with a SLR camera in economy you find this a problem After flying everyone else is not taking this advice to heart I rang Emirates they said this was correct and we could not purchase a further allowance In the future we will avoid Emirates when travelling on safari or any other trip,Emirates,trip_advisor,['Responsiveness']
14922,Air Canada,Air Canada is very good airline. At the airport counter or flight stewards are very welcoming. Flight was 50 minutes delayed due to mechanical problem. The captain of the the flight came out into the boarding area and made an announcement himself explaining the issue and approximate time it will take to fix it. This was a pleasant surprise and was impressed on his forthcoming. Though in a five hour flight only drinks are served but air stewards were very cordial and responsive. Seats are comfortable and have a head rest which provides extra support to the neck. Flight was smooth and landing and takeoff were very good. Overall it’s a good airline to fly with. Vancouver security lines are long unless one is a global entry member or nexus member. So give yourself enough time and arrive early to clear up security and immigration in a timely manner.,AirCanada,trip_advisor,['Responsiveness']
14923,Honest review from a frequent flyer,"Unfortunately I have been flying this airline for years because for some reason they are the only non-stop across the damn country (go America...). Although their tickets give the appearance of being cheap, if you bring a bag, you very quickly lose those savings at $75/bag and they get you further by putting in the fine print that the weight limit is non-industry standard at a 40lb limit (opposed to the normal 50lb limit). So when you get there and realize they duped you with their shady practices, you then get charged an ADDITIONAL $95 on top of the original $75 you were charged. They are very shady that way. Aside form that, the comfort of their aircrafts is subpar. Their pilots are only slightly less suicidal than American Airlines (go America again...). The flight attendants are usually somewhat ghetto and rude, much like the average passenger on Spirit flights. Overall, you are better off avoiding spirit and paying a little more for a more reliable and comfortable travel experience if at all possible.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14924,Allegiant did not miss a Honky-Tonk beat.,"After reading all the bad reviews, I'd be lying if I said I didn't have concerns. However, the trip went smoothly, and I did not have any issues with delays, etc. I would definitely recommend Allegiant to my friends and family. Thank you, allegiant, for a safe flight without any issues. I will use Allegiant again in the future.",Allegiant,trip_advisor,['Responsiveness']
14925,Avianca flight to Nicaragua - CONFIRM BEFORE YOU GO TO AIRPORT,"I got denied from getting my boarding pass at LAX for a flight to Managua ran by Avianca. I followed all of the guidelines that Avianca said needed to be done in order to be approved I.e. sent the negative PCR covid results 36 hours before the flight. I even received a confirmed ticket with my ticket number, seats, and a confirmation email that my covid test was sent to Nicaragua. It was until I get to the airport that they say I am on a special list that says Nicaraguan government has not validated my covid test results…I then talk to the supervisor and she says she sent my passport photo to her contact in Nicaragua (I assume someone with avianca who interfaces with the Nicaraguan Gov’t) in order to see if they can validate my covid test results. She then says that there is nobody working in Nicaragua govt office right now to validate my test results and that I won’t be able to get on this plane. The supervisor at Avianca was using WhatsApp to send my passport picture to someone….the whole situation seemed extremely unprofessional and nobody could give me a very straight answer on what exactly was happening. I would highly recommend you confirm that Nicaraguan government confirms your covid results before you go to the airport. Going forward I will try to avoid using Avianca at all cost and suggest others do the same. The main issue that falls on Avianca here is that it was never clearly outlined that the gov't might not validate the PCR test if you send it 36 hours before the flight which I did. I was given the same eticket confirmation and validation email for the covid PCR test that my friends received and they were all able to board the flight. I never received indication that the Nica gov't didn't approve my covid test. Avianca never called out that this could happen and it would have been a lot worse of a situation if this happened at an airport that I didn't live in the city of. Let me know if you have questions. The customer service # also takes on average an hour to get a hold of so good luck trying to validate that the nicaraguan government has approved you. Overall the communication and transparency is what lacks for Avianca and is what can make your experience very difficult.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
14926,Unreasonable Service,Absolutely worst Airlines. They will charge you double the price of your purchased ticket if you even want to cancel the flight or even want to upgrade it. Once you buy a ticket... You are done.... The amount you paid is done and the only way to go through with any request is to pay them ridiculous amount of fees for any change you want to make. Worst of all...they deliberately do not disclose these information in you mail pr during the purchase of ticket and you will not know what hit you.,United,trip_advisor,['Responsiveness']
14927,"Great airline for getting it done, no matter what.","My original flight was cancelled due to weather in Denver, but the gate agent got me on a different flight only 45 min. later. There was an issue of being double billed for my original flight and the new one that the gate agent put me on, but one call to customer service got everything straightened out. While many people complain about service, Southwest always gets it right if you ask.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14928,Cancelled flight,After being delayed at the airport for 8 hours they cancelled our flight home and blamed it on weather so they would not have to pay for our hotel. This is after the pilot said it had out of date maintenance logs. We will pay extra for any other airline next time. Never flying again!!,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
14929,"Good service, flight was delayed.",The service was average (one of the flight attendants was very friendly but the other was rude). Flight was delayed for 35 minutes. Only water to drink due to the short duration of flight (27 minutes).,JetBlue,trip_advisor,['Tangibles']
14930,Flight experience,we left on time and arrive early. The attendants are great- drink and plenty of snacks. Long legroom and plenty of movies and Tv to watch,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
14931,"They rebook only half my family after canceling flight, and don't tell me or help.","I've flown Southwest for many years, am an A list member, have a Southwest Visa, and earn a companion pass annually. I've promoted Southwest over the years as having better customer service than other airlines, but that is not the case anymore. They've gone to crap. It's been deteriorating for years but today was the worst. My flight to Denver this morning was cancelled on Friday due to a storm; it happens. I spoke to a Southwest agent to rebook my family of 6 and was told all done. When checking in for boarding passes the day before the flight I discovered the agent did not rebook my teenage son (so 5 of 6 us only) and the flight was now sold out . I called Southwest and they forced my son on the flight (overselling it by one). I show up to the airport this afternoon for the rebooked flight and it was cancelled due to winter weather; it happens. The gate agent told us ""headquarters"" is rebooking everyone automatically, you'll get a text. I received a text with a rebooked flight departing at 1:40 p.m. tomorrow. It stinks but it's weather. Then I go to check-in for boarding passes and discover that Southwest rebooked only half my family (3 of the 6 of us). That does me no good. And the airline never texted or emailed me any problem rebooking the other half of my family. I then went online and there were three seats still left on the new flight. I was able to quickly add my wife and third daughter, but when I went to add my other daughter the last seat was gone. I called Southwest, and after a 60 minute hold was told there was nothing they would do (so much for doing what they did just two days before when they messed up rebooking my son). The most the agent said she could do was pass me to her supervisor, which meant another long hold and her supervisor saying the earliest they could fly my daughter out by herself would be the day after the rest of us (also the day before we were flying home). And this was only because Southwest did not rebook the entire family or advise me there was a problem rebooking all of us on a flight. So now I have to cancel my family's spring break trip entirely and deal with the mess that is canceling lodging that was paid for and ski passes that were paid for -- all because 1) Southwest failed to rebook us all as they said was being done when they cancelled the flight; 2) failed to tell me that they were not able to rebook the entire family; and 3) won't lift a finger to help resolve a problem they created. I know the airlines are hurting in the pandemic, but with service like this I hope Southwest burns to the ground. Good riddance.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
14932,Ramp agents at dfw were terrible,"We were at DFW with our newborn on our way home to Phx and one of the girls at the ramp was yelling at people, very condescendingly for scanning their ticket the wrong way. She did it to us as well, I asked her not to speak to me that way. Mind you, traveling with a newborn is stressful enough and I've never dealt with rude ramp agents so her attitude caught us off guard.Then another girl at the ramp said ""LET ME SEE YOUR BAG. Your bag is too big you need to pay $80 for that."" I said mam, this is the personal bag we brought on our flight here, the agents had no problem with it and it fits under the seat. She said step aside and you need to pay. I said again mam, this is the same bag I placed under my seat on the way here. It's not bulging, it's not different, it fits. What's the problem? She said STEP ASIDDDDE then she looks at our diaper bag and says you have too many bags you have to pay for that too (we had 3 personal and they all fit under the seat). Mam, that's a diaper bag. YOU HAVE 3 BAGS. Mam, we have a baby, he gets a free personal bag and I appreciate it if you calm down and listen. STEP ASIDDDDE. They made us pay a $80 for our personal bag that we stuck under the seat on our initial flight, then wrote the word ""WEINER"" on our tag for our baby's stroller in the place of our name. SERIOUSLY??? In addition, and I never use this to accuse anyone or speculate but it honestly felt like a racial issue, these young girls were completely rude & inappropriate in their behavior. Witnesses everywhere to. The flight attendants were actually great and we've flown frontier before with no problems. And now... the story gets better. FRONTIER HAS ZERO customer service to respond to you or hear you. They have VERY CANNED responses, lack empathy, don't listen, the robots that do respond to you changes ""people"" over and over, refuse to let you speak to a manager and when you finally push enough buttons they tell you a manager can get back to you but it will take 30-60 days! Go with SPIRIT INSTEAD!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14933,Poor,"Husbands seat was broken so had to keep apologising to the couple behind us! then upon take off and landing staff kept telling my hubby yo put his chair up! again told them it was broken!, asked for diet coke none only pepsi was given in a small plastic tumbler half full of pepsi asked for the rest of the can told no its from a 2lt bottle! asked for water given a small plastic tub with a foil lid asked if i could have a bottle of water informed NO, as an economy passenger you cant have, asked if i could purchase a bottle of water again informed NO, whether or not economy we paid a lot of money as we went on to Singapore and each flight was the same! everyone we spoke to raved about Emirates but it was an absolute shambles the plane was also dirty coming back from Singapore to Dubai i had to wet wipr the screen as its touch controlled, NOT impressed with the level of service!!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
14934,No Refund,"So im at home quarantined and i figure i better call and cancel my flight. The airline tells me theyll give me a 90 day voucher. Really? Im cancelling because im sick. What a joke, always concerned about the bottom dollar. Never will i fly this airline again nor reccomend it.",FrontierAirlines,trip_advisor,['Responsiveness']
14935,Trash,"I just boarded my flight today 12/17/22 and I tried to talk to the United air hostess to let her know there is trash in front of our seat compartment where I am sitting , I even touched her she is already in a bad mood and ignored me. I used to like traveling United but with this already my trip is aweful. Customer service is off to a bad start.:(",United,trip_advisor,"['Responsiveness', 'Assurance']"
14936,Love Southwest,Great flight on time and I really appreciated the assistance for my elderly mom. The attention to detail for those that have difficulties is a great help.,SouthWest,trip_advisor,['Responsiveness']
14937,My First Flight with Spirit Airlinez,Certainly not to be my last. Both legs of my flights were smooth flying and relaxing. Staff were very warm and welcoming which makes any experience much easier to bear. Strongly 💪 💪 ecommend this airline,SpiritAir,trip_advisor,['Assurance']
14938,Poor Partnership with Travel Agency,"I stayed in room 405 at Hotel San Carlos last night. I had no hot water when I wanted to take a shower the next morning. I booked it through Travelliance because the Southwest attendant gave me their number on a blue slip of paper saying that I would get a discount for my troubles after multiple flight delays. My rate was $111 with taxes and fees, which I paid with my own personal funds, with no reimbursement from Southwest. It was my choice to cut my losses and stay the night in Phoenix after multiple delays, after midnight. After working 16-hour days for three days at a conference, I was tired. And I could afford a quick night’s rest before heading back into the office the next morning. Upon checking out, the older man and middle-aged lady (I think she was the manager) at the front desk seemed to feign surprise about the lack of hot water, and in response cited that my reservation was an “American Airlines” reservation before asking if I wanted to shower in another room. It was suspicious. Why would an airline-related booking have anything to do with the fact that I didn’t have hot water? So I started researching. I Googled Travelliance and saw many poor reviews about their bookings being significantly over the normal room rate. So I checked Google and sure enough, the room would’ve been $66 if I’d booked it myself. I also checked the hotel’s reviews and they were riddled with complaints about the water temperature. Travelliance should not be recommending them. And on that same note, Southwest should not be recommending a travel agency with so many poor reviews. All these poor experiences reflect poorly on the airline. Airline booking or not, Hotel San Carlos and Travelliance are both shady and I would not trust them to have the customer’s best interest in mind. And I’m disappointed in Southwest Airlines for choosing poor service providers for their customers, and promoting them as discounted consolations. Thank you for reading my review. I hope you found it helpful.",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
14939,Multi Destinations,Had to travel to Kansas for bowling and then on to Vegas for the convention. Always enjoy Southwest Airlines crews. Fun and entertaining.,SouthWest,trip_advisor,['Assurance']
14940,what happens during a medical emergency in flight,"Shortly after takeoff a person on our flight experienced a medical emergency. The ""emergency"" stood up, got his luggage out of the overhead and walked off the plane on his own. We sat for 3 hours waiting for replacement medical equipment and to refuel. We were not allowed to leave the plane. After 2-1/2 hours guests in rows 1-11 were given a small cup of water and 2 crackers. Then we were told we were taking off. We asked if we could buy drinks or snacks and were told they couldnt sell them. Once the plane took off, they offered to sell them gain. this was during the supper hour. Both myself and my husband are diabetic. This was not ideal for either of us. Additionally when we were sitting in the plane for two hours the cabin air was hot and sticky. We were told to shut our window covers and turn on the little overhead spout of air. Isnt there a policy about how long you can be made to sit in a plane? We were told we couldnt go off board because then we would be a security risk. I get the emergencies happen. My issue is with how we were treated after the medical emergency was removed from the plane.",SpiritAir,trip_advisor,['Responsiveness']
14941,Quick flight saves me 10 hours on the road!,"Southwest Air does a great job! Flight lasts for about 1 hour, and is so convenient. No frills, just what you would expect. BAGS FLY FREE!! Pick a seat, take off, select a drink, and you have arrived! Way better than driving. Thank Southwest!!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14942,Very Good,"great service flight on time , The crew members were helpful , the only down side is it takes almost forever to open the doors when arriving in PR almost half an hour.",JetBlue,trip_advisor,['Responsiveness']
14943,Summer holidays,Three rows Best choice is to get front row as seats recline steeply Not worth the price unless your flight is over 5 hours AC tends to be cheap in food selection so keep your expectations low,AirCanada,trip_advisor,['Responsiveness']
14944,Vacation,Terrible service delaying flights to give flight attendants rest is a bull s$&@ excuse to try and fill flights! Would never recommend this airline! Terrible customer service. If finding employees is the problem then hire better managers. It’s not very difficult to pay employees and have them work! Again don’t fly through American air Stay away!!!!!!!,United,trip_advisor,['Responsiveness']
14945,good,"The flight was good, however all airlines are cutting out food. You are at the mercy after going through security to purchase food on the flight. So expect only a beverage on the 4 hour journey. Air Canada is one of the better Airlines.",AirCanada,trip_advisor,['Tangibles']
14946,Spirit Air review,This is what we need! An affordable airline that provides courteous and professional service! Great job Spirit!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14947,Bumped From 1st Class For Return Flight After Booking Over 2 Months Ahead!,"I purchased my 1st Class round trip ticket (G48QJO) for $1446.40 on 06/24/21. My flights to LAS went fine, however I was called by one of your representatives @ 1:04PM on Sept. 9th and informed that I no longer had a confirmed seat on my scheduled return flight #836 LAS-ATL on 9/11/21, as it had been given up for reasons beyond our control and they wanted to move me to a later flight with only a 30 min. layover in ATL. How was it beyond their control as they manage the seat assignments? Did God intervene? I said that was unacceptable and that I would have to call back as I was in a meeting. When I checked my Delta app later, I had been moved to the later flight with an unassigned seat and a connecting flight with no seats available. Your Android app would not let me change the reservation, so I booked another return ticket while I waited 1 hr 45 minutes on hold for one of your reps, then spent another 45 re-booking the flights which caused me to now leave 2 hrs earlier and spend 3 1/2 hrs on a layover in ATL. The agent then offered me a 5,000 mileage credit for the inconvenience, which is ridiculous, as my time is far more valuable than the equivalence of $50 and I feel I deserve a refund of at least half the price of my ticket ($723). When I did eventually arrive back in CHS and retrieved my $200 hard side Samsonite luggage, I discovered that the lock had been damaged and looked like it had been hit by a hammer. It had been damaged to the point the lock no longer functioned and I had to pry my suitcase open with a screwdriver. I keep receiving messages from Capt. Patrick Burns welcoming us back to flying, but if this is how they treat your 1st class passengers, I shudder to think what economy passengers are experiencing. In addition, I filed a complaint through their online system (#04394910) on 9/15 and still haven't received a response. I'm emailing the CEO Edward Bastion (edward.bastian@delta.com) today and will update this review if I ever get a response from anybody. If not, I will continue to write about my experience on all the other travel websites I am a member on, and will contact the Atlanta BBB.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
14948,Delta has no real management ,"Delta has had years of issues but their service has only dropped like a rock. A flight that was supposed to leave at 730 am, keeps getting delayed every 45 minutes like clockwork. It is currently now delayed to 1pm, with no sign of an actual airplane coming. Honestly a disgrace, and no compensation either. Would never recommend this company to a single other soul. Go with literally any other airline.",Delta,trip_advisor,['Reliability']
14949,A Smooth Stage on Our Long Journey Home...,"The evolving Coronavirus + the imminent Travel Ban had forced us to abandon our original Schedule - a few days in SF, to be followed by a stay in DC - and we were now under a bit of pressure to get back home to Ireland. After a stressful Saturday March 14th in our SF Hotel Room, struggling to secure Airline Bookings, our impressively conscientious Dublin-based Agent, came to our aid, despite the 7 hour time difference. To our huge relief, she managed to secure Seats on an early Sunday Flight with United to DC, 'hopefully connecting with an Aer Lingus Flight to Ireland. Leaving the quite impressive ""Omni San Francisco"" at 5.15 a.m., we got to United's Check-in, hauling several large Bags. These posed an initial challenge to staff - clearly unaccustomed to Passengers wishing to check everything through to Dublin, via Dulles. But, a quiet, resourceful, competent young lady rescued her nonplussed United colleague (and us!), patiently and thoroughly following an unfamiliar procedure in a ""hands-on"" manner, and, then - with a warm smile - handed us the various Boarding Passes we would need, with 4 precious Baggage Tags. I couldn't read this lady's Name Badge, but did my best to sincerely thank her for her much-appreciated efforts on our behalf - she truly represented United extremely well that morning! And so, on to our Flight to DC. At stressful times like this, it's a great relief to be able to say : ""Nothing to Report"" - our Flight departed on time, was smooth & comfortable, our Purser was not just capable but also quite charming, we arrived at Dulles on time. We've criticized this Airline occasionally in the past, but this time around, we absolutely must say : ""Thank-you, United""!",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
14950,Avianca una aerolínea a la que no le interesa el cliente,"Atrasos por doquier, siempre culpan al clima, el tráfico aéreo, etc, nunca responde la aerolínea, no te dan compensación, sobre venden los vuelos, te asignan el vuelo que quieren y a la hora que les parece, aveces los adelantan y te dejan tirado, traten en lo posible de no usar esta aerolínea, la cual cada vez es peor",Avianca,trip_advisor,['NA']
14951,LOST BAGGAGE MULTIPLE TIMES,Avoid avianca at all cost. I have flown economy all over Asia and south America and never experienced such bad service. I flew from cusco to lima and they lost half the flights baggage. They claimed it would arrive at 9 am in the next morning on the first flight out and gave me a number to call. They also promised to email me and let me know the status. I received no email and the number they gave to call was invalid. I called avianca support at 11 am and they told me they still never shipped the baggage as it got delayed again. They said they cannot do anything more except send an email and wait. Avoid at all cost. Losing a baggage once is understandable losing it twice is just not right.,Avianca,trip_advisor,['Responsiveness']
14952,"Don't waste your time, money, and patience.","Where to even start? I'm 20 and I've only flown so many times across the US. I go to visit family in WA state every year or so. This trip was for a memorial for my uncle passing away, so it was already an upsetting trip. The last thing someone needs to top that off is having a terrible airline experience. I flew with my younger sister and mother, a round trip cost $1500 from FL to WA with Denver as a layover between. The trip up, the Denver layover was 6 hours, then on the way back it was 1 and a half...except, right after the plane landed from WA the gate number was changed. Then 20 minutes before boarding, the gate changed BACK again. I don't expect service on planes for economy class to be grand and special, but if you fly Frontier you better plan ahead and bring some food through checking or purchase it at the airport because on frontier you don't even get so much as a tiny bag of peanuts or a small cup of water. A coke costs $3-4 or something. Nothing to make the trip bearable. On top of that, between the four planes I flew on this trip, every single one they would blare their microphones and drone on and on for nearly 30 minutes as we ""began landing"" to sign up for their amaaazing credit card for miles. I felt bad for the poor flight attendants for how many complaints and dirty looks they were receiving, I know it's their job but...just let people sleep those last 30 minutes, please. The planes were all the same and were all incredibly uncomfortable. You may as well bring your entire bed with you to be comfortable. The seats are paper-thin, it was like sitting on an old, gum-covered park bench for 6 hours. The tables are also incredibly tiny, to go with their lack of food accommodation, I suppose. Two hands covered it. The planes also sound like they're ready to fall apart as they take off, rattling and the windows buzzing. Not all planes were as disgusting as one of them, but there was gum EVERYWHERE...I don't know how some of this was even missed when being cleaned. I was afraid to even put my bag on the ground. Every single plane had a delay of some sort, and only did they email or text you about the delay after it'd JUST passed and you were already on your merry way. To top this wooonderful experience off, the day we arrived to Fort Lauderdale at 6am...we went to claim our luggage and, surprise surprise!! No luggage to show. We asked the information desk for help, and the woman there simply smacked on her gum and shrugged, looking around like she was lost. She ""couldn't help us"" and ""had no information on Frontier."" We asked several other people working at the airport, and were sent back and forth between terminals for two hours with no genuine help. People tried, but knew absolutely nothing about Frontier, or where they kept their luggage, where the baggage claim was (though it was carasel 4, that's where the flight attendants told us to go and where our flight went), and NO ONE had a number to contact for frontier. The most helpful person was a security officer who provided us a number to call. But out of the blue, 2 hours in, 8am after 14 hours of flight, we see a man with a Frontier shirt picking up luggage that was never claimed from our flight. ...apparently, there's only two check in counters for Frontier at Fort Lauderdale, and there's only one flight that comes and goes once every day, every morning. He helped us, thankfully. He had us sign a claim form, and told us ""our luggage would hopefully be on the next flight, was likely left behind at Denver during all the delays and gate changes."" With that, we headed home. We live in PSL, so we were concerned about leaving only for them to show up. The next day we were contacted and told our luggage was found on that flight (thankfully) and would be delivered to us by 2. Skip to 2pm, nothing. Finally got a call at around 6pm and was told the man was on his way to deliver our bags. We got our bags at around 9pm. The tickets seem cheaper, but don't be fooled. You pay for everything and make up the price difference. Want legroom? Better pay for the first 3 rows or you're squished food? that's $4 a drink. Cleanliness? Not to be found. Numbers to call? Haha! None exist. Case in point. Don't fly Frontier. You'll have a terrible experience. 4000 words in, and I could still go on, but I've already wasted enough time on this ancient airline. Do yourself a favor, fly Southwest, fly Delta, fly Spirit, ANYTHING but Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
14953,no viajen con avianca,"tienen muchos retrasos y no se hacen cargo . Todavía no llego a destino, una pesadilla pésima atención en el aeropuerto , ni siquiera reconocen el error y lo único que pueden hacer es hospedarte en Perú",Avianca,trip_advisor,['Responsiveness']
14954,Birthday celebration,Although a quick trip it was excellent. Service was good. A quick snack and drink was very good. Plane was clean.,Delta,trip_advisor,['Assurance']
14955,Traveling,Worst airline ever. Am a US citizen traveling through Germany. They wanted a resident permit. And then charged 280$ for 3 kgs overweight. Food uniformly awful.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14956,Excellent service from start to finish and back again,We booked Business Class tickets for a return trip to London over the 2019 Christmas/New Year's Break as we had had good experiences with Emirates in the past. From check in at Melbourne through to the in flight experience and service from Melbourne to Dubai and Dubai to Heathrow and back again everything went without a hitch and the crew worked extremely hard to ensure we were looked after. The food was also excellent.One thing that stands out on Emirates is their attention to detail and this includes the frequent cleaning of the toilets - unlike most airlines.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14957,Need help with Southwest Issue,"I am hoping to obtain some direction to move in regarding an issue with Southwest. On 03/24/2024 I was scheduled to travel MCO > AUS > ELP with an arrival at 3:30 pm mt. The MCO > AUS segment was delayed, and a plane was being sent from MIA to MCO to fly that segment. Unfortunately, I would miss my connection of AUS > ELP so the ticket counter booked me on MCO > DAL > ELP instead with an arrival at 7:30 pm. I want to be clear. I have no problem with Southwest at this point. This stuff happens and I was happy to get rebooked for the same day. Here is where things fall apart. The ticket agent asked me to describe my checked bags. That was the only discussion pertaining to my bags. When arriving at ELP, my bags were not there. Per the baggage claim office, I had agreed to a voluntary separation of my bags. This had never been discussed with the gate agent, nor would I have agreed to this. El Paso baggage claim kept saying that I had agreed to this because the notes in the file said that. Here is the weird part. The bags were taken off the MCO > AUS flight and put on the next MCO > AUS flight thereby delaying the delivery of the bags even further. My bags were now scheduled to arrive at 11:30 pm mt. I asked ELP baggage claim if my bags could be delivered, and I was told no since “I had agreed to a voluntary separation” per the notes in the file. My client was two hours away in the middle of nowhere. A version of planes, trains and automobiles pursued. I had checked with Avis to make sure I could get my car out after the Avis desk closed. I was told yes, I just had to check out through the guard shack. When I went to check out, the guard had walked off the job. Approximately 40 people were trying to figure out how to exit. I called 800 customer service, and it was closed. About one hour later, 12:30 am mt, another traveler figured out how to ‘steal’ the cars and bypass the guard shack. I was on my way to the client. I drive two hours to the client’s hotel and the night desk clerk did not know how to check people in. No one was answering her calls (it is 2:30 am mt) so I sleep on a couch in the lobby until the floor cleaning people show up with a boom box. At 4:30 am mt she finally agrees to have security let me into a room. Thank you for reading this far. Here is my problem. Given the gate agent putting in my file that I had agreed to a voluntary separation of my bags, this chain of events took place. None of this should have happened. So here is where we are at. Please note I cannot use Southwest vouchers. I travel 50 weeks a year on business and the two weeks I am home, I like to stay home. At the end of March, I had 48,000 points from just flights. So, what has Southwest done? Not reading the claim submission since they were offering me vouchers. The first voucher was for $350. I appealed and was then offered a voucher for $250. The $250 voucher said that they tried to reach me by phone today, but my phone only shows one call and that is a validation check from Microsoft. Is there a place other than customer service I can contact to get some resolution? I have asked for points or a refund of the flight. I have been told numerous times customer service cannot do that. &#x200B;",Southwest,reddit,['Responsiveness']
14958,Loyal to Southwest,"We always chooses Southwest for our travel and they never disappoint us. The flight was smooth, the attendants were great, sale prices are reasonable, and two bags fly free. They don't have all the hidden, extra fees that you end up paying at some other airlines.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
14959,"Simple, and efficient","Again and Again, the airline continues to deliver. Although the seats no longer recline, and they are not comfortable, the company continues to fly and for that, I am thankful.",SpiritAir,trip_advisor,['NA']
14960,"Great aircraft, professional crew, good seats, good airline","A professional airline in all ways. Easy check-in, helpful crew, decent food and drink, world class in flight entertainment. Our flight with Emirates will not be our last, very good job done.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14961,"Muy puntuales. El personal muy atento, la comida esta bien y el programa de entretancion muy completo","Nuestro vuelo estuvo muy a tiempo, íbamos en grupo y otras personas que iban en Latam tuvieron una demora de casi 4 horas. La atención estuvo bien y la variedad de películas muy grande.",Avianca,trip_advisor,['Reliability']
14962,Great experience,"My family of 7 had a great experience. Extremely affordable, great service, and good quality. Couldn’t have asked for anything more.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
14963,Terrible Terrible Service - Pay the extra price and fly with someone else,"Christchurch to Manchester via Aukland, Dubai. Never travelling with this airline again. They clearly overbooked, and delayed my mums flight by 10 hours, whilst my flight was still ok to go ahead. Used the excuse ""Not enough time to board on the transfer"" but for some reason my fight was ok. We were booked to go on the same flights. Had my mum waiting 10 hours in the airport, with no complementary food. Not impressed with the service at all. Customer Service Helpdesk is based in India, so good luck, if you ever have issues with them.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
14964,Good flight!,"Flights were on time, planes were clean and staff was friendly. The seats in the regular area of the plane are narrow. it is worth paying to sit in the wider seats if that option is available. i like that you can choose options and control the cost of your flight!",SpiritAir,trip_advisor,['Tangibles']
14965,"Delays, Delays, & more Delays","Initial flight from Montego Bay to Fort Lauderdale was delayed an hour. My Initial lay over in Fort Lauderdale was 4.5 hours. I landed in Fort Lauderdale at 4:45pm and was suppose to board at 8:45pm and get to Atlanta by 10:55pm. Now my scheduled landing time is 3am, which is a huge inconvenience due to other obligations. I do not recommend Spirit Airlines, this is not the 1st time but I tried to give another chance but, it's better to pay the additional amount on another airline. Once all the fees and bag charges are paid, it still equals the amount of a flight on any other carrier.",SpiritAir,trip_advisor,['Reliability']
14966,No help available,"I would not recommend making united your""go to"" airline. We've used united for over 40 years as often as we could. My husband has held Premier status for years. In April his united flight arrived late to Denver so my husband missed his connecting flight. Two different gate agents refused to help each sending him to customer service. The customer service line had over 100 people in it and my husband had to get home by nightfall due to a business trip to Africa. He waited in this line for over 2 hours but was still behind 40 people when he had to pull out of line to catch the last flight of the day which I had booked for him. We tried everything to get united to reimburse us for this flight but they honestly didn't seen to be concerned about it. So much for Premier status!",United,trip_advisor,"['Responsiveness', 'Assurance']"
14967,Allegiant CEO,"Allegiant Air will not be around long if they continue to do business as is. I purchased a ticket for myself online. The next day I decided to add a traveler, my daughter age 14. This should be very easy to do. I wanted to spend more money with Allegiant Air so why would they make such a simple request so complicated? Per their website, I had to cancel my existing reservation and do a new reservation for both of us. Ok I can do that, but now I have been charged for 3 airline tickets and 2 cancellation fees (each for $101). I have been trying for days to call customer service but only end up on eternal hold. I even had my travel agent call. She kept on hold most of the day and when she was able to get through, the person told her he couldn’t do anything because she wasn’t me. He said I needed to cancel online and reserve new tickets which I already did, but now I’ve paid all these cancellation fees in addition to my original ticket. Just this morning alone, I’ve been on hold for 1:20:46. This is horrible customer service and not worth the frustration.",Allegiant,trip_advisor,['Responsiveness']
14968,Frontier airlines staff are thieves,"Frontier airlines is a horrible, horrible airline and has horrible customer service. My daughter left her iPad on the plane. As soon as we realize she forgot it. We looked on find my iPhone, and saw that it was somewhere in the airport. We contacted lost and found both at Philadelphia international airportand frontier airlines. Both of them told us they have not located my daughter’s tablet. For And frontier airlines. Both of them told us they have not located my daughters tablet. For about a week straight the tablet moved around a couple times at the airport until the battery died. I contacted frontier airlines and Philadelphia international airport and could not get a callback or an answer from anybody through messages or anything in regard to this. We filed a lost and found claim ticket and the only thing we got was an email saying sorry but we can’t find your item. I truly believe an employee of either the airline or the airport have my daughters tablet. I got to say really poor customer, service, and honesty on frontiers part.",FrontierAirlines,trip_advisor,['Responsiveness']
14969,Cancelled flight at last minute,Do not book through Allegiant! They just cancelled my flight the night before for “operational needs” and did not offer anything but a $100 of compensation which is nothing for a trip that thousands was invested in . The customer service is incredibly rude and Un- empathetic. Beware! Flights are cheap but you get what you pay for. This is a unethical and disgraceful airline. The planes are dirty and the customer service is poor.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14970,Good,"Comfortable seat and family friendly service too. A pleasant 9 hours in transit. I have been a fan of Emirates Economy, but business class massively reduces the pressure of a long flight with children.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
14971,"Great Crew, dated Equipment","Recently flew from Paris to Minneapolis as the final leg of an overseas business trip. These long flights are never too fun but I felt the Delta crew was positive, friendly and attentive. Boarding in Paris was bizarre, they seemed very inexperienced and let the Priority members board before Comfort Plus (which are all priority members). However, the plane left a lot to be desired. This flight was on a Boeing 767. Boeing planes never seem as comfortable as the Airbus planes and this one was quite dated. It had the lovely 5"" (I'm guessing) video screens with a very limited number of selections. My seat was about as comfortable as a rock. The fold in tray table could hardly be opened as well. Please refurbish your equipment Delta! Flight was on-time and smooth across the board. And a really cool view of the southern tip of Greenland was a highlight.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
14972,The flight was very easy and problem-free and the service was very freiendly and professional,"The customer service was really excellent, very professional, very courteous, very friendly, no problems whatsoever. It's so nice to see happy and smiling flight attendants these days for whom providing fantastic customer service is not just a buzz word or just a mass marketing slogan. I can honestly equate this airline with any of the usual North American Airlines and would put it high on the list of the best airlines to fly with.",Avianca,trip_advisor,['Assurance']
14973,Flying Cheap cost our vacation. Horrible experience.,"We arrived 2 hours prior to departure. Immediately we’re not able to check in due to the machine stating we were late. An agent informed us to get into the check in line promising we would not miss our flight. The line wait was an hour. Upon approaching the counter, the assisting agent immediately was rude to other passengers/ customers, speaking to them in a derogatory tone. Our assisting agent was professional but informed us we would miss our flight. We told her our situation and she proceeded to tell us our options of paying $400 extra to travel tomorrow which would cause a domino effect with unexpected fees with our reservations, lodging and travel. My husband requested to speak with the supervisor. Supervisor stated there was nothing she could do. My husband informed her we would be writing a negative review because this could have been prevented. As soon as he mentioned this, supervisor stated she would refund our flights. Husband asked for proof of cancellation, supervisor (Kathy, whom did not provide her last name) stated she could not give proof; but wait for a refund email. Upon speaking to other passengers, they stated Frontier is known for making their passengers late in order to charge more for the flights. This will be the last time we fly Frontier. Horrible experience, poor customer service, we will ONLY fly SOUTHWEST.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14974,Worst transatlantic experience to date,"AWFUL international. Gave no dinner on a 7.5 hour flight. Also, no vegan choice for the light meal. Domestic connection missed out some of us with drinks service. Headphones that barely work and don’t fit. Don’t have the tv episodes like other airlines. AWFUL customer service also. Now on return flight and have no vegan food choice (and wouldn’t let me book it online). For 1980’s Afghanistan, passable service; for 2023 transatlantic, very very poor- NOT CLOSE TO VIRGIN OR BA. Worse than United/ American/ Northwest.",JetBlue,trip_advisor,['NA']
14975,Worst experience.. whole day wasted..,The flight was at 4 to 6. They delayed the flight cause the pilot was late for sometime and said hot condition. Sending the delay alerts wrongly.. lastly the flight started at 6.50pm. This is the first time and i am not taking jetblue in future.. my,JetBlue,trip_advisor,['Reliability']
14976,Neverending line to check in,"Horible line for check in, waiting standing for hours from 6 to 8 am ,should not be like that ,I would expect more from this airlines",Emirates,trip_advisor,['Responsiveness']
14977,Frontier: DO NOT BE FOOLED BY THE GREAT DEALS!!!!,"The Flight: The airplane had a terrible old stale smell. The floors/chairs were dirty and needed to be shampooed as there were white stains and black gum residue. The bathroom was dirty. And the appearance of the flight attendants (and this is in comparison to Delta, United, and Southwest) were unkept and sloppy. The Gate and Attendees (Employees): the departure was terrible. The employees at the gate were extremely rude, aggressive, and obnoxious to the customers. They gave conflicting direction on how to board and when customers could not decipher their cryptic communication, they got upset at everyone. They screamed at a woman and her two babies and made them cry. It was so embarrassing and heartbreaking as they seem very desperate to get on the flight. Several people boarding the flight took out their phones to document, live, what happen so this will probably be online any day now, well at least I hope so. The Baggage: The policy and procedure around carry-on charges is hazy and very gray. There is information provided, option to pay in advance and how much, but nothing else. One should be warned if they don't pay online, they will have to pay 99.00 at the gate. 25% of the people on this flight did not pay for carry on. I think it was because they weren't charged a carry-on fee when they got on their arrival flight but was charged on the departure flight, this was me. Because the line at the counter to pay the extra baggage fee was so long the airplane was at risk of taking off late. Conclusion: Ultimately, I blame my own ignorance. A google search would have saved me so much headache. I had no idea what kind of company Frontier Airline was. But you know what you are and why you have to policies you do, why you hire the kinds of people you do. I think the word is ""Low-Fare"" ""Budget Friendly"". Listen, I love a good deal like the next American, but I actively avoid companies who brand themselves with these words. You are taking advantage of the less fortunate because they don't know better, and they do not typically speak up for themselves until it's too late. You are just like Spirit. So, all in all. the experience was bad but at least I know the next time you show up as the cheapest flight available on a traveling site I will quickly choose the second and third options.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
14978,An Airline to avoid whenever possible,"After a lifetime of being almost forced to use this airline, the name of which is an affront to every Canadian's nationality, I cannot abstain from reviewing this company any longer. ""Economy"" should not mean ""prepare for extended extreme discomfort"" on disfigured and unergonomic seats, repeatedly extending flight delays giving unrealistic forecasts of the real delay, resulting in a total of some 4+ hours, a ""meal voucher"" in the final 30 minutes prior to boarding that is less than the value of anything that can reasonably be purchased at an airport terminal which was essentially shut down. Make no mistake: this is and should be compared to an ""econo-airline"" option in terms of service and amenities provided. Consider the experience as one that could be expected from a monopoly airline with disengaged employees who are probably numb from regularly having to deal with irate travelers. Competition doesn't seem to affect this behemoth. But perhaps if the customers started to look elsewhere, things might be forced to be improved. I will do all I can to fly with alternative airlines in the future.",AirCanada,trip_advisor,['Responsiveness']
14979,Nearly EXCELLENT,"I guess its ok that they let you choose your own seat. However I think it would be a BIT more efficient if they predetermined where you will sit. I fly a lot with Frontier and that process is SUPER efficient just go to your seat and park it. I love how they have the designated standing signs for your exact ""class"" (A,B,C etc.) that does somewhat minimize confusion. However this lady was on standby and she literally almost knocked me down to get on the plane and instead of the lady at the kiosk constructing her to wait she just let her go. The seats were comfy and they have online movies which is AWESOME. They even have an app you can download to text. The seating arrangement is the only thing keeping me from giving them a 5.",SouthWest,trip_advisor,['Responsiveness']
14980,$74 USD Flight Within Central America—Exceeded Expectations!,"I had no clue my first experience on Avianca would be so positive. I flew from San Salvador to San Pedro Sula close to Thanksgiving to take advantage of a crazy low fare, and the flight was enjoyable, efficient, and comfortable. Here are some details about my journey: - Airport check-in and wheelchair assistance: 100% perfect. The Avianca staff at SAL were kind, bilingual, and eager to prioritize me as a disabled customer. This came as huge crowds were in line to check in to dozens of other flights, which had to have left the agents overwhelmed. (Literally, lines out the terminal door.) Check-in was ultimately one of the easiest I’ve ever had when outside the US. - Timeliness: My flight arrived on time, and while I didn’t have bags to collect, other passengers seemed to retrieve theirs in due time. - Legroom and seat: My economy seat had plenty of legroom for the short, 5’4, 20-year-old man that I was (21 in December). The seat was comfy, with outlets for charging devices and a great tray table. It wasn’t the newest product, but it was clearly well-maintained and CLEAN. - In-flight experience: The leg over to SAP was extremely short (probably on the list of the carrier’s ten shortest flights), so no drink or snack service was delivered. Of course, I considered that totally fine. Wifi is available if you’d like, but when only a half hour in the air, the cost was unnecessary. Not a whole lot else to say—except the scenery was gorgeous and the landing was butter smooth! Lol! To summarize, Avianca is your go-to Latin American airline, especially if you snag an abnormally low fare within Central America (prices for regional flights are usually WAY too high). As a Star Alliance member, I can always appreciate the opportunity to earn United miles, too. Thanks, Avianca! I’m looking forward to flying with this company again.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
14981,vuelo cancelado,"Compré mi vuelo con esta aerolínea con tres meses de anticipación por que no quería hacer escala y Avianca ofrecía vuelo directo, un mes después de la compra me dicen que mi vuelo de regreso está cancelado por que Avianca ya no hará vuelos directos hasta Boston y terminaron ofreciéndome un vuelo con escala para poder volver, justo lo que yo no quería!",Avianca,trip_advisor,['Responsiveness']
14982,Spirit keeps getting more dissapointing,"Trip was for a senior citizen in a wheelchair. During check-in at Orlando airport, agent states bags are checked from Orlando to Comayagua-Palmerola airport and no need to worry about anything else. Trip involves a stop in Ft Lauderdale with a plane change. Passenger arrives in Honduras to realize bags did not. Spirit agents in Honduras said there is nothing they can do because bags are only showing as checked to FLL and not to Honduras. Really? Called Spirit in the US to be given the run around between phone numbers where no one answers (left on a non-ending hold loop) which I am sure is done on purpose. Was told to file a baggage claim online, to encounter multiple error messages about name/reservation not being found. Spirit is not cheap at all. Flight cost is fairly cheap, but I agree with other reviews, by the time you add up all the additional costs, it is not worth the hassle and the poor customer service.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
14983,Horrible experience,"United is hands down the worst airline I have ever flown with. Grossly mismanaged and unforgiving. They delayed my 10 pm flight until the next morning and I did not receive so much as an apology for it. They will never get my business again and I will be happy to tell anyone that will listen how horribly they treated me. The reason my flight got delayed is because they had five flights leaving from the same gate. Clearly, that is going to cause a delay. And a slight delay would have been fine, but the extra hour spent on the plane made the pilot go over his flight time and we had to delay until the next morning. 100% their fault and a direct cause of gross disorganization and neglect. They hardly expressed any regret over the situation and basically said good luck getting a hotel or any assistance from customer service. Just spent a miserable night in the airport without a pillow, blanket, or anything. Ridiculous.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
14984,UA2228,"I was watching how detailed the pilot was checking the outside of the plane, which made me feel that our safety was his first priority. I really appreciate it! The flight was very packed with poor air circulation. With the masks and extreme turbulence, I got a headache and felt nauseous. I don't believe flights should be booked to full capacity with Covid happening.",United,trip_advisor,"['Tangibles', 'Assurance']"
14985,"Enjoyable Staff, but Takeoff Delay","Had a great time in first class our flight from Newark to Hawaii. Although the plane ride itself was very bumpy, the staff was exceptional - and they tried to make the best of it. The food was delicious (who doesn't love a pretzel bun burger) and the drinks were plentiful! Reclining seats made the ride a bit easier as well as a large selection of movies to watch. We were delayed slightly due to a broken seatbelt, as I believe the plane had been chartered by an NFL team before us - but other than that, overall great experience. I would recommend upgrading to first class for this long flight if possible!",United,trip_advisor,"['Tangibles', 'Assurance']"
14986,Screens included!,"second time this year, on time, movies seem to shorten the flights. good deal to Maui via the internet.",AirCanada,trip_advisor,['Reliability']
14987,Good Airline,"Jet blue provides on time service, snacks and good customer service. A reasonable priced airline with a few perks.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
14988,Crew took great care of us at LGA!,"I was flying with a group of 8. There was a very long delay on the tarmac in ATL. We knew we would never make our connection to ROC at LGA. The departure was scheduled about 5 minutes from our arrival. We explained our plight of the flight crew. While waiting to deplane, they announced that there would be carts waiting to get us to our gate, two terminals away. Sure enough, we hopped on and “flew” through LaGuardia where are Rochester bound plane was waiting for us. I wish I was able to take video of them weaving through the airport, but I was facing backwards. I’m very grateful to the Delta people to accommodating us. I would have been quite bummed if I didn’t make it home that night.",Delta,trip_advisor,['Responsiveness']
14989,3 hour flight,"flight was delayed from leaving for over 2 hours and there was very little communication to waiting passengers about what was happening. i got sporadic updates via text that were not even close to the sporadic updates announced in the terminal. then we were further delayed by having to fly to mesa, az for a refuel. very nerve wracking experience.",Allegiant,trip_advisor,['Responsiveness']
14990,When Is a good time to buy ticket ?,"For instance if you want to fly in September 1st week, is it better to buy ticket today or next week. I heard it's cheaper to buy a ticket at the counter than online. So Tuesday and Thursday are when tickets are low priced ?",Allegiant,reddit,['NA']
14991,Punta Cana,Was excellent. I cant complain. All good on time. No hassle. The fly was very short. Loved it and hopping to go again soon.,JetBlue,trip_advisor,['Responsiveness']
14992,Awesome airline ,"Jet Blue is without a doubt is the best airline right now. They have the best economy siting accommodations of any of the so called big three air carriers, good entertainment with live Direct tv, free drinks and chips, newer aircrafts and on time departure and arrival. Really happy with Jet Blue, keep up the good work.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
14993,Don’t waste your $,"Imagine this: You board your first flight, confused. Your ticket doesn’t give you a terminal. So, you ask. And they tell you terminal A73. So, we ran there, a 30 minute walk in 10 minutes, only to be told they changed our terminal last second to D43.. and didn’t tell us. So, essentially they scammed us, and instead of resolving the issue, they offered a hotel room ‘discount’. WASTE OF MONEY. WASTE OF TIME. Do NOT fly United. Scammers.",United,trip_advisor,['Responsiveness']
14994,"Long flight, good service","Good seats, good service, both flights were on time. We went during the Hong Kong protests and United got us there safely",United,trip_advisor,['NA']
14995,Worst experience!,"JetBlue cancelled our flight from JFK not providing any reason or alternative flight! The customer service from the airport did not want to help us, were rude and not willing to assist. Trying to call JetBlue, waiting time 200 minute. Sent them an e-mail, no answer even after 3 weeks! Nothing, being totally ignored! Ending up paying out of pocket for the tickets to fly back home with another airline. For sure I will never fly JetBlue again! JetBlue shows 0 respect for it’s customers!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
14996,TERRIBLE! Would rate Zero if possible!,"Do not recommend! Hidden Fees! Hidden fees! Hidden fees! Departing flight delayed 3 times, finally boarded got on runway only to return to gate for maintenance. 1 hr 40 min flight was 10 hour day. Returning flight delayed then finally boarded got to runway and returned to the gate for computer problem 1 hour 50 minute flight was actually 4 hours on the plane. Both flights we received notification to rate our trip now that we had reached our destination with Allegiant..... when in reality we were still sitting on the plane waiting for take off! Then got home to find $220 hidden rental car fees in addition to Alamo rental Fees. Contacted Allegiant who refused to connect me to a manager and further stated they do not have customer service that all grievances must be handled by email. He hung up on me! Completed their email survey with my dissatisfaction and never received any follow up!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
14997,Don’t use Jetblue airline ,"Jet blue is the only airline that refused to refund money for a flight package due to a cancellation of the event for the carona virus. I had to cancel another event trip on a non refundable flight and was able to do so without any problem . Due to the virus that event was also cancelled. But Jetblue would only offer a credit . The problem is that the event was canceled . I should have remembered that a few years ago , there was a hurricane in Florida where I live . I had to cancel a medical meeting in Chicago . The hotel was great in canceling without a problem . Jetblue did not let me cancel without a penalty. I actually lost the ticket altogether. My advise is DO NOT TRAVEL WITH THIS AIRLINE! They do not care about their customers and I like to support businesses that care about the customers that support them !",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
14998,horrible customer service,you think it's easy to cancel a ticket you bought online? NOT with Avianca. The process is only available via phone. Yes. Phone only!!!!!!! And it took me 3 days. 7 phone calls. Every call about 45 minutes on their only hotline. Unbelievable. Better not book with Avianca. Think how safe their aviation process would be...,Avianca,trip_advisor,['Responsiveness']
14999,Don't Fly Frontier If You Value Your Time,In the air was great. Flight Attendants were friendly but the ground operations were horrible. Sat at the gate in Orlando for 30 minutes waiting for a crew to park the plane. Absolutely no sense of urgency. What was a 1 hour and 6 minute flight turned into a 2 1/2 hour trip. Guessing they have worked out a deal with airports to use the furthest runaway from their gate for a lower landing fee. Taxing time in Charlotte was 30 minutes and in Orlando 15 minutes. Wasn't worth the savings. I'll fly American the next time.,FrontierAirlines,trip_advisor,['Responsiveness']